Toshiba SureMark Printer

Product Overview
Toshiba SureMark
Printer
Single-station model 1NR (1NA)
The world’s premier retail printer
Retailers realize now is the time to drive transformation and make their
operations smarter and more competitive. Those who invest in technology
that can shrink costs while providing operational efficiencies and integrating
“green” principles into their business will be positioned for the future.
For these retailers, the Toshiba SureMark™ single-station printer is the
only choice. Built for ultimate retail-hardened performance in demanding
environments, the Toshiba SureMark printer delivers speed, reliability and
unmatched serviceability and manageability. Plus it offers earth-friendly
design and packaging that set new world standards.
Toshiba SureMark printers boost operational
efficiency and cut costs
Toshiba SureMark printers are specifically designed to meet the rigors of retail
environments and feature the most advanced printer technologies today to
speed transactions. With 80 lines per second (LPS)1 for single-byte (SBCS) or
double-byte (DBCS) printing, these printers process transactions faster to help
improve customer satisfaction and employee productivity. Toshiba innovations,
such as standard 3 MB2 flash memory, help print “value added” messages on
receipts while keeping checkout lanes moving.
The new Ethernet LAN feature provides an optional industry standard
10/100 Ethernet communication adapter. With Ethernet connectivity,
retailers can dramatically increase the flexibility of their 4610 printers.
Supported functions include the following:
— Fast, reliable receipt printing at speeds
up to 80 lines per second (250 mm/sec)
— Easy to manage with Toshiba exclusive
Remote Management Agent
— Accurate, programmable sensor system
monitors printer “health”
— Four-inch (102 mm) receipt rolls reduce
paper changes by 40 percent
— Remotely locate 4610 printers from their host systems
— Share a single printer among multiple host systems
— Print directly from mobile devices, using the Toshiba 4610 Software
Development Kits (SDKs)4 for iOS and Android™
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Highlights
— Resists spillage—channels liquids away from
critical components
— Optional communication interfaces include
Ethernet, RS-232, RS-485, standard USB and
powered USB
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Product Overview
1. Fast 80 LPS receipt printing for single-byte (SBCS) or double-byte
(DBCS) printing
2. Push button receipt cover opening
3. Easy drop-in paper loading and large four-inch (102 mm) receipt
roll helps reduce downtime and training expenses
4. Retail-hardened, spill-resistant design delivers high reliability in the
harshest retail environments
5. Extended code page support (27 total) enables worldwide use
6. 3 MB user flash memory supports barcodes, logos, color graphics
and TrueType™ fonts
7. A programmable audible alarm can be used to prompt users
8. Paper jam sensor detects jams and reduces waste of receipt media.
Paper low sensor is accurate and programmable, reducing labor
expenses. Print head and cutter health sensors minimize downtime
9. All Toshiba peripherals are tested, engineered, color coordinated,
provide latching connections, are compatible and optimized to work
as a total store solution
10. Powered USB and RS-485 connectivity eliminates the need for a
separate power brick and conserves counter space
11. Ethernet5, standard USB or RS-232 connectivity integrates with
Toshiba and third-party POS systems (external power brick or
special cable required)
12. Epson Emulation and Compatibility Modes ease transition to new
models and enable easy replacement of competitive printers
13. All packaging materials are recyclable and most are made from
recycled post-consumer waste
14. An optional wall mounting bracket can be used to save valuable
counter space
15. Toshiba SureMark single-station printers 1NR are available in pearl
white and iron gray
Remote management reduces TCO
Unique features mean fewer service
calls and less downtime
Toshiba SureMark single-station printers lower operating costs
and total cost of ownership with systems management tools.
With Toshiba Remote Management Agent (RMA) and
IBM Director software enabled for remote monitoring and
control, retailers can keep checkout lanes running smoothly
with critical maintenance and environmental information
available on demand. Business IT costs are reduced by managing
systems, peripherals and applications locally or from a remote site.
Toshiba SureMark printers are designed with a built-in sensor
system that continuously monitors the printer’s “health.” A paper
jam sensor detects jams and reduces waste of receipt media.
Print head and cutter sensors minimize downtime by identifying
parts that are about to fail so they can be replaced proactively.
Additionally, easy drop-in paper loading and a large four-inch
(102 mm) receipt roll reduce downtime and training expenses.
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Product Overview
Even in the most harsh retail environments, the retail-hardened
construction of SureMark single-station printers insures long
product life. Upgradeable interface adapters enable “just-in-time”
product reconfiguration.
SureMark printers support 1-sided paper, the most sustainable
choice for receipt media as well as large drop in paper rolls. So
there are fewer paper changes, less environmental impact and
importantly, less printer and employee downtime. In fact, using a
Toshiba SureMark printer with one-sided paper on a large
roll reduces environmental waste and total cost of ownership
significantly more than printers with two sided receipt
media (2ST™).3
Newly designed packaging (shown on the left—replacing polystyrene
materials on the right) includes high-density polyethylene (HDPE)
inserts made from recycled post-consumer waste, which reduces
the volume of material that must be disposed. (Box and inserts are
100 percent recyclable.)
Minimum impact at end of life
reduces costs and waste
Cost cutting design and performance
deliver quick ROI
Toshiba SureMark printer packaging is 100 percent recyclable,
including shipping box and inserts. The high-density polyethylene
(HDPE) inserts are made from recycled post-consumer waste
and can be stacked in very little space, reducing transportation
and packaging disposal costs.
Operating costs are significantly reduced by the easy-to-service
design of Toshiba SureMark printers. Covers are easily removed
and replaced, helping to reduce costs through better inventory
management and accommodating POS and peripherals color
changes. Snap-in interface adapters, Ethernet, USB, RS-232 and
RS-485 make migration to new system platforms easier and
cost effective. Usage statistics are not only available locally but
can be acted upon remotely by RMA and can be used to extend
printer life with proactive servicing and wear leveling to minimize
downtime and extend product life. Fewer service trips means
savings in travel and valuable employee time and less impact on
the environment.
Key printer components are made to be “de-manufactured”,
so they can be reused as spare parts. Other plastics and metal
parts are also recyclable, minimizing the environmental impact
of disposal when the product reaches end of life.
Retail-hardened for lasting
performance in harsh environments
Constructed with the highest quality materials available,
Toshiba SureMark printers are retail-hardened to deliver a long
service life, even in demanding retail environments. For example,
an optional spill-resistant top cover is available for food service
venues. With a marketing life of up to five years and a service
life up to seven years or more, your investment is protected
and lifecycle costs are minimized, reducing TCO.
Supremely Green! Saving the
environment and your bottom line
Toshiba sets new world standards in eco-friendly POS technology
with SureMark single-station printers that exceed worldwide
environmental directives. Toshiba SureMark printers are designed
and built with close attention to earth-saving details. Recycled
materials used in manufacturing include iron gray covers, for
example, that contain up to twenty-five percent post-industrial
recycled material.
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Product Overview
Use a single printing platform
worldwide across your enterprise
Trust Toshiba’s retail experience
As the world’s leading provider of integrated in-store solutions
and retail insights, Toshiba Global Commerce Solutions delivers
end-to-end solutions for checkout, consumer interactions and
retail operations that unlock amazing new possibilities for our
clients and shoppers everywhere. In partnership with the Together
Commerce Alliance, our global business partner program, we
help bring innovation and value to every retailing experience
so that you can delight your customers every day, everywhere.
A single Toshiba SureMark printer model can support the unique
needs of retailers in many countries. An extended code page
supports global use and compatibility with leading industry
and legacy systems and helps protect technology investments.
Designed with open platform technology, the Toshiba SureMark
printer enables use of a single POS printing platform across the
enterprise.
Low cost financing and leasing
options
Together Commerce
Now more than ever, retailers depend on Toshiba for POS
solutions that boost operational efficiency, shrink costs and
provide quick ROI. Financing is available through IBM to help
you acquire the IT solutions that your business needs in the most
cost-effective and strategic way possible. We’ll partner with
credit-qualified clients to customize an IT financing solution to
suit your business goals, enable effective cash management, and
improve your total cost of ownership.
Together Commerce is Toshiba’s vision for the new future
of retail where retailers adapt their strategies, their
stores and their technology to engage with consumers
throughout the buying process in a seamless and helpful
way. This collaborative approach enables retailers and
customers to create mutually rewarding commerce—
together
Model
Availability
Character Set
Single-Pass Check
Handling
Cover Color
Warranty Service*
1NR
Worldwide
SBCS and DBCS
No
Pearl White or Iron Gray
Toshiba on-site repair†
1NA
US only
SBCS and DBCS
No
Pearl White or Iron Gray
Toshiba advance exchange‡
Toshiba SureMark Printer Technical Requirements
Models 1NR (1NA)
Printing Speed:§
Receipt station (one-color paper)
80 lps @ 8 lpi, 60 lps @ 6 lpi
Receipt station (two-color paper)
35 lps @ 8 lpi, 26 lps @ 6 lpi
Printing resolution (thermal)
203 dpi
Memory usage:
Data buffer RAM
Dynamic/expandable
Flash memory for microcode
5 MB
Flash memory for offline journal**
Up to 3 MB
Flash memory for logos**
Up to 3 MB
Flash memory for fixed messages**
Up to 3 MB
Flash memory for code pages**
Up to 3 MB
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Product Overview
Toshiba SureMark Printer Technical Requirements
Flash memory for user characters
64 KB
Interfaces
Ethernet, Powered USB plus standard USB, RS-485, standard RS-232 (external power brick or special
power cable required)
Ports
●● ●
●● ●
●● ●
DC In (except RS485)
Ethernet or USB/Powered USB or RS232 or RS485 (24 or 38 V) (Interface card dependent)
OEM Cash Drawer (+24 V)
CRU (customer replaceable units)
with Light-Path management
Not available (available only on 4610 dual-station models)
Sensors
Paper low, paper out, cutter health, print head health, usage counters, paper jam detection
Mounting options
Integrated (Integration tray), Distributed (free standing), optional Wall mount bracket
Support for wide range of receipt
media—thickness/type of media
1.6 - 3.7 mil (thousandths of an inch) paper thickness. Factory feature selection of 2.28 in (58 mm) or
3.15 in (80 mm) paper width
Media type supported/roll diameter
Receipt paper rolls—maximum 4 in (102 mm) diameter
Physical Dimensions and Weight
“Green” attributes
Shipping container and inserts; iron-gray covers made of up to 25 percent post-industrial recycled materials;
upgradeable and reusable components; retail-hardened construction for long life
Physical Dimensions and Weight
Dimensions (WxDxH)
Width: 5.7 in (145 mm); Depth: 7.0 in (177 mm); Height cover closed: 6.3 in (159 mm); Height cover
opened: 10.2 in (260 mm)
Weight
Model 1NR: 3.1 lb (1.4 Kg)
Software
Command Sets
Native, Epson ESC POS™ Emulation††, Compatibility Mode
Operating systems and driver
support‡‡
A compatibility mode is provided in the printers to enable use of existing drivers and applications with only
minor modifications. Native mode support is as follows:
Toshiba 4690 Operating System:
– RS-232: Direct I/O
USB and RS-485: V5R2 and V6R2** Microsoft Windows XP, Microsoft Windows Embedded for Point of
Service (WEPOS) 1.11, Microsoft Windows Embedded POSReady 2009, Microsoft Windows Embeded
POSReady 7, Microsoft Windows 7 (Professional/Ultimate):
– RS-232: Direct I/O, Windows Native Drivers (NWD), OPOS, JavaPOS
– RS-485: OPOS, JavaPOS
– USB: Windows Native Drivers (NWD), OPOS, JavaPOS
IBM Retail Environment for SUSE Linux Enterprise Desktop (SLED) 11, SUSE Linux Enterprise Server
(SLES) 11, SUSE Linux Enterprise Point of Service (SLEPOS) 11:
– RS-232: JavaPOS, Direct I/O
– RS-485 and USB: JavaPOS, POS Subsystem for Linux (POSS for Windows is not supported)
SDKs for iOS and Android4
PC DOS 2000:
– RS-232: Direct I/O
– RS-485 and USB: Not supported
●● ●
●● ●
●● ●
●● ●
●● ●
Epson compatibility mode
Support is provided for RS-232 connected printers using Direct I/O communications only
Resident barcode formats
UPC A/E, JAN 8(EAN), Code 39, ITF, Code 93, Code 128 a, b, and c, Codabar, PDF417, QR, GS1 databar
Integration kits
Available for most Toshiba POS Systems
Reliability
150 km—thermal print head life. 1.5 million cuts—cutter life
North America
Models 1NR and 1NA (US only)
Latin America
Model 1NR
Europe, Middle East, Africa
Model 1NR
Asia Pacific
Model 1NR
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April 2013
Toshiba, Toshiba Global Commerce Solutions, the Toshiba logo, SureMark and
SurePOS are trademarks or registered trademarks of Toshiba in the United States,
other countries or both.
For more information
References
* Alllearn
limitedmore
warranty
itemsToshiba
are for oneSureMark
year. For a copy
of the terms and
conditions
To
about
single-station
printers
and
of Toshiba’s statement of limited warranty, contact your Toshiba representative or
other
retail store solutions from Toshiba, please contact your local
reseller.
Toshiba
representative or visit: toshibagcs.com
†
Systems with limited on-site service are designed to be repaired during the
applicable warranty period primarily with Toshiba supplied replacement parts,
installed by trained Toshiba service technicians at the customer’s location.
Toshiba will only send a technician on-site to perform a repair if (a) the remote
telephone diagnosis and/or customer part replacement is/are unable to resolve
the problem, or (b) the part is one of the few designated by Toshiba for customer
replacement. For a list of customer replaceable parts, contact Toshiba. Support
unrelated to a warranty issue may be subject to additional charges.
‡
Model 1NA and Toshiba Advance Exchange warranty are available in the
United States only. US customers can request a special bid for Toshiba Advance
Exchange post-warranty maintenance.
§
Indicates rated speed. Actual print speed depends on user-specific configuration
References
of interface, application, operating system and drivers.
* All limited warranty items are for one year. For a copy of the terms and conditions
** A total of 3 MB flash memory can be re-allocated among the following: storage of
of Toshiba’s statement of limited warranty, contact your Toshiba representative or
offline journal, logos, fixed messages, and code pages.
reseller.
††
Epson emulation mode supports direct communication with the printer using
†
Systems with limited on-site service are designed to be repaired during the
the Epson ESC POS™ command set for printers connected via RS-232 interface
applicable warranty period primarily with Toshiba supplied replacement parts,
(only). Epson emulation is not supported in driver environments.
installed by trained Toshiba service technicians at the customer’s location.
‡‡
Some
printer
functions
not be supported
by all combinations
operating
Toshiba
will only
send amay
technician
on-site to perform
a repair if (a)ofthe
remote
systems
and
drivers. and/or
See User
Guide for
more
detail. “Please
the to
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telephone
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customer
part
replacement
is/arevisit
unable
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website
at www.toshibagcs.com
to obtain
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operating
the problem,
or (b) the part is one
of the few
designated
by Toshiba
systems, interfaces
Toshiba
hardware.
The 1NR
supported
in compatireplacement.
For a and
list of
customer
replaceable
parts,printer
contactisToshiba.
Support
bility mode
4690 OS V5R2
but requires
package
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support firmware
unrelated
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issue may
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‡
Model 1NA and Toshiba Advance Exchange warranty are available in the
1
Easy
“drop
in”only.
loading
of 4” receipt
vs. 3”a receipt
Comparison
made by
United
States
US customers
canrolls
request
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Toshiba
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2§
MB
equalsrated
one speed.
millionActual
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referring
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Indicates
print speed
depends
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configuration
may
be less. application, operating system and drivers.
of interface,
vs. 1-Sided
Receipts”,
IBMamong
Systems
Technology
** “Retail
A total Printing:
of 3 MB 2-Sided
flash memory
can be
re-allocated
theand
following:
storage of
Technical
White
Paper,
2010.
2ST™ isand
a trademark
of NCR Corporation
offline journal,
logos,
fixed
messages,
code pages.
3
4
††
5
‡‡
Available
second quarter
of 2014 direct communication with the printer using
Epson emulation
mode supports
the Epson
ESC
POS™ adapter
command
printersonconnected
via RS-232 interface
The
optional
Ethernet
canset
befor
installed
printers manufactured
on or after
(only).
is not
supported
in driver environments.
June
10,Epson
2013. emulation
Contact your
Toshiba
Representative
for more information
Some printer functions may not be supported by all combinations of operating
systems and drivers. See User Guide for more detail. “Please visit the Toshiba support
website at www.toshibagcs.com to obtain the latest compatibility data for operating
systems, interfaces and Toshiba hardware. The 1NR printer is supported in compatibility mode in 4690 OS V5R2 but requires package 0900 to support firmware
updates.”
1
Easy “drop in” loading of 4” receipt rolls vs. 3” receipt rolls. Comparison made by
Toshiba on Toshiba SureMark printers
2
MB equals one million bytes when referring to storage capacity; accessibility
may be less.
3
“Retail Printing: 2-Sided vs. 1-Sided Receipts”, IBM Systems and Technology
Technical White Paper, 2010. 2ST™ is a trademark of NCR Corporation
4
Available second quarter of 2014
5
The optional Ethernet adapter can be installed on printers manufactured on or after
June 10, 2013. Contact your Toshiba Representative for more information
Toshiba Global Commerce Solutions the Toshiba Global Commerce Solutions logo
and toshibagcs.com are trademarks of Toshiba Global Commerce Solutions in the
United States, other countries or both. If these and other Toshiba Global Commerce
Solutions trademarked terms are marked on their first occurrence in this information
with
a trademark
symbol
(® or ™),2013
these symbols indicate U.S. registered or common
© Copyright
Toshiba
Corporation
law trademarks owned by Toshiba Global Commerce Solutions at the time this
Toshiba Global
Solutions
information
wasCommerce
published. Such
trademarks may also be registered or common law
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trademarks
in otherRoad
countries. A current list of Toshiba Global Commerce Solutions
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web at “Copyright and trademark information” at
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http://www.toshibagcs.com/legal/copytrade.shtml
Printed
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trademark
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April 2013
United
States, other countries or both.
Toshiba,
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Solutions,
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Toshiba
logo, SureMark
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and all Java-based
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trademarks of Toshiba in the United States,
trademarks
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Toshiba
or both. Global Commerce Solutions the Toshiba Global Commerce Solutions logo
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information
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The information included in this publication could include technical inaccuracies
trademarks is available on the web at “Copyright and trademark information” at
or typographical errors. Toshiba may make improvements and/or changes in the
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product(s) or the program(s) described in this publication at any time without
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any kind, express or implied, including but not limited to the implied warranties of
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References in this publication to Toshiba products or services do not imply that
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Copying
downloading
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document
is expressly prohibited
without the written consent of Toshiba. Any proposed use of claims in these materials
Other company, product or service names may be trademarks or service marks
must be reviewed by Toshiba counsel prior to such use.
of others.
All statements regarding Toshiba’s future direction and intent are subject to change or
The information included in this publication could include technical inaccuracies
withdrawal without notice, and represent goals and objectives only.
or typographical errors. Toshiba may make improvements and/or changes in the
product(s)
or Global
the program(s)
described
in this
publication
at any
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Toshiba
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toshibagcs.com
contained herein and all such information is provided “AS IS” without warranties of
any kind, express or implied, including but not limited to the implied warranties of
merchantability
or fitness
for a particular purpose. Nothing in this document shall
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operate as an express or implied license or indemnity under the intellectual property
rights of Toshiba or third parties. For more details on limited warranty terms and
conditions or extended warranty, please contact your Toshiba representative.
References in this publication to Toshiba products or services do not imply that
Toshiba intends to make them available in all countries in which Toshiba operates.
Copying or downloading the images contained in this document is expressly prohibited
without the written consent of Toshiba. Any proposed use of claims in these materials
must be reviewed by Toshiba counsel prior to such use.
RTD12511-USEN-05
All statements regarding Toshiba’s future direction and intent are subject to change or
withdrawal without notice, and represent goals and objectives only.
The Toshiba Global Commerce Solutions home page on the Internet can be found at
toshibagcs.com
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