IBM ServicePac for Warranty and Maintenance Options

IBM ThinkPad US Warranty Upgrades (IBM ServicePac for Warranty and Maintenance Options)
IBM ServicePac for Warranty and Maintenance Options
With IBM ServicePac for Warranty and Maintenance Options, you can upgrade the service included with your hardware’s original
warranty. Choose the right package with the service response time that’s right for you, with coverage for parts and labor.
We provide a range of service levels based on your specific product type. Choose the level that best meets your service need.
Service must be purchased during the original product warranty period, and your service term begins concurrent with the product
warranty.
IBM ServicePac services are:
Ÿ
Ÿ
Ÿ
Easy to use
Affordable
Available in convenient configurations
Service options meet your needs
To select the ServicePac that’s right for you, from the table below simply...
1. Select the Machine Name, Type and Model Number that matches the system for which you’d like to upgrade the warranty
service
2. Choose the Service Level* that meets your service needs
3. Contact your IBM Business Partner or call 1-800-426-7235, Option 2 to place your order
Machine Name
Machine Model Number
Type
Service
Description*
IBM Part
Number Electronic
Estimated
Retail
Price
Base Warranty
ThinkPad 310
2600
B0U 50U
ThinkPad 240
2609
11U 21U 31U
2611
410 411 412 450 451 452 472 512 552
30L9188
30L9189
30L9195
30L9196
$49
$197
$345
$493
1 year parts &
labor
ThinkPad i Series
1400, 1500
1 YR 9x5 Onsite
2 YR 9x5 Onsite
3 YR 9x5 Onsite
4 YR 9x5 Onsite
2621
540 560
ThinkPad 365
2625
203 205 1E9 2E9 2R9 3E9 3R9 4E9 4EZ
4R9 6E3 6E7 7E7 A05 DEE DEF EEF ERF
FE9 FR9 GE9 GR9 W9A W9G W11 W12
W14
2 YR Depot
3 YR Depot
4 YR Depot
30L9191
30L9192
30L9193
$99
$198
$297
ThinkPad 390, 390E
2626
20U 50U 70U 90U A0U C0U D0U ENU
E0U AAA AAB AAC AAD ABA ABB ABC
ABD B0U L0U M0U LNU MNU
ThinkPad i Series
1720
2627
720 721
ThinkPad 380, 385
2635
2AU 2EU 3AU 3EU 5AU 5EU 6AU 6EU
7AU 8AU 8E4 8EU 9AU 9E4 9EU 10U 40U
AA1 AA2 AA3 AA4 AA5 AA6 AA7 AA8
AA9 A10 A11 A12 AAU BAA BAB BAC
BAU BBA BBB BBC EAU FAU DEU HBU
HGU JBU JCU JGU LEU
ThinkPad 560
2640
10U 20U 30U 32U 40U 42U 45U 50A 50C
60U 70U 85U 90U 91U B0U B1U E0A E0C
F0D F0E F0G
SelectaDock I, II, III
3547
001 002 003 J03
Depot repair
service
Machine Name
Machine Model Number
Type
Service
Description*
ThinkPad 701*
Not eligible for onsite
service
2630*
2SU 2TU 5SU 5TU 7SU 7TU US2 US5 UT2 2 YR 9x5 Onsite
UT5
3 YR 9x5 Onsite
4 YR 9x5 Onsite
ThinkPad 570
2644
1AU 2AU 3AU 1BU 3BU
ThinkPad 600
2645
3AU 3EU 4AU 4BU 4EU 5AU 5BU 5EU
7EU 8AU 8BU 8EU 9EU 21U 31U 32U 35U
41U 42U 45U 51U 55U 85U A1U A5U AAA
AAB AAC AAD AAE AAF AAU ABA ABB
ABC ABD ABE ABF BAA BAB BAC BAD
BAE BAF BAG BAH BAJ BAU BBA BBB
BBC BBD BBE BBF BBG BBH BBJ CAA
CAB CAC CAD CAE CAF CAG CAH CAJ
CBA CBB CBC CBD CBE CBF CBG CBH
CBI CBJ CBK CBL CBM CBN CBO CBP
CBQ CBR CCA CCB CCC CCD CCE CCF
CCG CCH CCI CCJ CCK DAA DAB DAC
DAD DAE DAF DAG DAH DAI DAJ DAK
DAL DBA DBB DBC DBD DBE DBF DBG
DBH DBI DBJ DBK DBL
ThinkPad 750, 755
9545
8BJ ABJ ABK EBK EBL FBK FBL GBK
GBL HBD HBE HBL SBJ SBK
ThinkPad 760E,
760ED, 765
9546
A27 F0Y U11 U13 U21 U22 U27 U28 U1A
U1C U2A U2B U2H U2J U3A U3B U3L
U4A U4B U9A U9B U9E U9H
ThinkPad 760L,
760EL, 760XL
9547
U01 U31 U48 U0A U0R U3A U3F U3R U4F
U4G U4H U4K U4R U4S U4T U6F U6G
U6H U6R U9C U9J U9K U9L
ThinkPad 770
9548
30U 31U 32U 40U 51U 52U 53U 61U DJA
DJB DJC DJD DJE DJF DKA DKB DKC
DKD DKE DKF DJG DJH DKG DKH DLA
DLB DLC DLD DLE DLF EJA EJB EJC
EJD EJE EJF EKA EKB EKC EKD EKE
EKF ELA ELB ELC ELD ELE ELF
9549
1AU 5AU 7AU 7BU 71U 72U 73U 8AU
81U 8BU 82U 83U EKA EKB EKC EKD
EKE EKF ELA ELB ELC ELD ELE ELF
FKA FKB FKC FKD FKE FKF FLA FLB
FLC FLD FLE FLF FMA FMB FMC FMD
FME FMF FMG FMH
4 YR Depot
IBM Part
Number Electronic
Estimated
Retail
Price
Base Warranty
30L9190
30L9197
30L9198
$98
$147
$295
3 years parts &
labor
30L9194
$99
Depot repair
service
this list is current as of 10/28/99
*Service Level
9 x 5/Next Business Day
A service technician is scheduled to arrive at your location on the business day after we receive your call. Service hours are 8
a.m. to 5 p.m. local time, Monday through Friday, excluding IBM holidays.
Depot repair
A courier picks up your ThinkPad and delivers it to our depot repair center, where our objective is to repair it within 12 hours of
arrival. Machines arriving at the depot in the morning are scheduled to be repaired and shipped back to you on the same day.
Locations eligible for onsite service for mobile products
Onsite service for the specific service levels listed above will be provided within a 50-mile radius of the cities indicated on this list,
based on zip code. The center point is identified by the zip code where city hall is located. All zip code zones that fall within a
50-mile radius of this center point will be eligible. You can determine if a location is within this 50-mile zone by entering the zip
code of the location in question, and the nearest zip code from the list below, by using Zip find. Zip find can be found on the
World Wide Web at http://link-usa.com/zipcode/default.htm
Albany, NY - 12207
Albuquerque, NM - 87103
Atlanta, GA - 30335
Austin, TX - 78767
Baltimore, MD - 21202
Bethlehem, PA - 18018
Birmingham, AL - 35203
Boca Raton, FL - 33432
Boise, ID - 83702
Boston, MA - 02108
Buffalo, NY - 14202
Charlotte, NC - 28202
Chicago, IL - 60602
Cincinnati, OH - 45202
Cleveland, OH - 44114
Columbia, SC - 29201
Columbus, OH - 43217
Dallas, TX - 75201
Denver, CO - 80202
Des Moines, IA - 50309
Detroit, MI - 48226
Harrisburg, PA - 17101
Hartford, CT - 06103
Houston, TX - 77002
Indianapolis, IN - 46204
Knoxville, TN - 37902
Las Vegas, NV - 89101
Lexington, KY - 40507
Little Rock, AK - 72201
Long Beach, CA - 90802
Long Island, NY - 11787
Los Angeles, CA - 90012
Memphis, TN - 38103
Miami, FL - 33133
Jackson, MS - 39205
Jacksonville, FL - 32202
Kansas City, MO - 64106
Milwaukee, WI - 53202
Minneapolis/St. Paul, MN - 55415
Molin, IL - 61265
Nashville, TN - 37201
Newark, NJ - 07102
New Orleans, LA - 70112
New York, NY - 10007
Omaha, NE - 68183
Orlando, FL - 32801
Petersburg, VA - 23803
Philadelphia, PA - 19107
Phoenix, AZ - 85003
Pittsburgh, PA - 15219
Portland, OR - 97204
Raleigh, NC - 27602
Richmond, VA - 23219
Rochester, MN - 55902
Rochester, NY - 14614
Rock Hill, SC - 29730
Sacramento, CA - 95814
Salt Lake City, UT - 84111
San Antonio, TX - 78205
San Diego, CA - 92101
San Francisco, CA - 94102
San Jose, CA - 95110
San Juan, PR - 00918
Seattle, WA - 98104
St. Louis, MO - 63103
Syracuse, NY - 13202
Tallahassee, FL - 32301
Tampa, FL - 33602
Tulsa, OK - 74103
Tucson, AZ - 85701
Washington, DC - 20001
White Plains, NY - 10601
Wichita, KS - 67202
.
International service for IBM ThinkPad notebooks
When you travel and work internationally, you want to feel secure that service for your ThinkPad notebook is available wherever
your business takes you. If you have purchased a warranty service upgrade or maintenance agreement from IBM, international
service is now available to you in all countries where ThinkPad notebooks are serviced by IBM. This additional coverage is
provided, at no additional charge, as part of all current or new IBM maintenance agreements.
Please note that this service is intended to cover US customers traveling abroad and is not intended for export or for coverage of
ThinkPads permanently relocated to a country outside of the US.
You must register with IBM to be eligible for international coverage by calling one of the four registration offices listed below. If
you have purchased an IBM ServicePac for Warranty and Maintenance Options, you can register for international service for your
ThinkPad notebook at the same time you call to register your ServicePac.
United States
Scotland
Japan
Australia
1-800-497-7426
(44) 1475-893638
(81) 462-73-7598
(61) 2-9354-4171
You should be prepared to provide the following information to register for this service:
- Customer/Company name
- Address
- Country of service purchase
- Machine type, model and serial number
- Original date of ThinkPad notebook purchase
- Proof of service purchase
IBM will send you a registration package that contains a service entitlement certificate and a list of telephone numbers to call
when you require service abroad. Service will be provided at the standard level of service for ThinkPad notebooks in the country
you are visiting.
*Limitations of service
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Service options available are based on specific product and must be purchased during the original warranty period.
Service levels are response time objectives and are not guarantees
Onsite service for mobile products and 24x7 2-hour service for servers is available only in the US metropolitan locations
listed for those service options.
For ThinkPads requiring LCD or other component replacement, IBM may choose to perform service at the depot repair
center.
For failing non-IBM components, customer must provide replacement part unless IBM has a Technical Support Agreement
(TSA) with the manufacturer.
Service does not cover accessories, supply items and certain parts such as batteries, frames and covers
This offering is available for Machines used solely for business, professional or trade purposes and not for personal, family,
or household purposes.
Service is not provided in homes or home offices.
For more information or to purchase an IBM ServicePac,
contact your IBM Business Partner or call 1-800-426-7235, Option 2
Download PDF
Similar pages
c79lkcov
01_31p8403cov
60xcklst
c79klcov
c79kvcov
lenovo-thinkpad-battery-47+-43r9254
Targus ONS020US
ThinkPad X200 Series 9 Cell Li-Ion Battery   43R9255
Lenovo ThinkPad 0A33932 User's Manual
★★☆