Shower pump
Installation and
please note these instructions are to be left with the user
February 2009
Shower pump
Plumbing and electrical notes.......................................... 1
Introduction.................................................................... 2
Safety warnings............................................................... 2
Key to main components................................................ 3
Water requirements......................................................... 4
Electrical requirements..................................................... 5
Siting of the pump.......................................................... 6
Installation....................................................................... 7
Commissioning................................................................ 8
Spare parts...................................................................... 9
Fault finding................................................................... 10
Guarantee, Service Policy, Etc................................... Rear cover
To check the product suitability for commercial and multiple installations, please contact Triton’s
specification advisory service before installation.
Telephone: 0844 980 0730
Facsimile: 0844 980 0744
E mail: technical@tritonshowers.co.uk
Shower pump
Important Safety information
1.12 DO NOT use jointing compound on any pipe
fittings, use only the flexible hoses supplied
to connect to the pump.
1.1 All installations must comply with Water
1.13 It is strongly recommended that copper pipe
is used for the installation to avoid nuisance
tripping of the pump.
1.2 DO NOT connect the pump unit to the
mains water supply.
1.3 Supply pipes must be flushed thoroughly to
clear debris and flux before connecting to the
pump and shower.
2.1 The installation must be undertaken by a
suitably competent person and comply
with BS7671 “Requirements for electrical
installations” (IEE wiring regulations) and
building regulations. Make sure the hot and
cold water connections to the pump are
adequately bonded.
1.4 DO NOT use excessive force when making
connections to the flexible connector hoses.
1.5 DO NOT turn on the electrical supply to
the pump until the plumbing connections
and commissioning procedure have been
completed. The pump must not be
operated dry without water.
2.2 DO NOT turn on the electrical supply to the
pump until the plumbing connections have
been completed. The pump must not be
operated dry without water.
1.6 DO NOT solder pipes or fittings within
300mm of the pump, as heat transfer can
damage the components.
2.3 The mains supply must be 230V 50Hz,
connected to the pump via a double pole
switched connection unit fused at 5 Amps,
having a contact separation of at least 3mm
in all poles.
1.7 The pump must be connected to dedicated
water supplies. Do not fit the pump to a
common supply.
1.8 The dedicated cold water supply must be
taken directly from the cold water cistern
to the pump. This draw-off must be on
the opposite side of the cistern to the float
operated valve. This also helps to prevent
nuisance tripping of the pump.
2.4 In accordance with “The Plugs and Sockets
etc. (Safety) Regulations 1994”, the pump is
intended to be permanently connected to the
fixed electrical wiring of the mains system.
2.5 To enhance electrical safety a 30mA residual
current device (RCD), also known as a
residual current circuit breaker (RCCB),
should be installed in the supply circuit.
This may be part of the consumer unit or a
separate unit.
1.9 The action of the pump is to increase the
flow rate. If the supply pipe work cannot
handle the resulting flow rate then:
1.9.1The anticipated flow rate may not be
2.6 The wires in the supply cable are coloured in
accordance with the following code:
1.9.2Air may be drawn into the hot supply
from the vent pipe causing spluttering and
temperature fluctuations at the showerhead.
1.10 A high level hot feed pipe must not rise
above the level of the water in the cistern.
To reduce the risk of air locks pipes should
be run level with or below the base of the
— Live L
— Neutral N
Green/Yellow — Earth E
The supply cable can only be replaced by the
manufacturer or an authorised agent.
2.7 Always disconnect the supply before any form
of work or maintenance on the pump.
1.11 Pipe runs must be as short as possible and
standard full flow isolating gate valves or
lever valves MUST be fitted to both inlet and
outlet sides of the pump as an independent
means of isolating the water should
maintenance or servicing be necessary.
Replacement parts can be ordered from Triton
Customer Service. See ‘spare parts’ for details.
Shower pump
This book contains all the necessary fitting and
operating instructions for your Triton power
shower pump. Please read them carefully.
In the interest of electrical safety a 30mA
residual current device (RCD) should be
installed in all UK electric and pumped
shower circuits. This may be part of the
consumer unit or a separate unit.
Care taken during the installation will provide a
long and trouble free life from your unit.
Important: All plumbing connections must
be completed before making the electrical
Please read through the whole of this book
before beginning your installation.
a. Under no circumstances must this pump
be connected to a mains cold water
supply. Failure to comply will invalidate the
b. The shower pump MUST NOT be used if
suspected of being frozen.
c. The pump must be earthed.
d. Switch off immediately at isolating switch if
water ceases to flow during use.
30 minutes on @ 12.5 litres/min —
120 minutes off.
e. Do not operate the unit outside the
guidelines laid out in 'site requirements'.
15 minutes on @ 4 litres/min —
120 minutes off.
f. This pump is to be used for providing water
to a shower only.
Required Pressures
Maximum pump working head (Hmax) is
30 metres.
Minimum static head is 1 metre.
Standards and approvals
Splashproof rating IPX4
Complies with the requirements of current British
and European safety standards for household
and similar electrical appliances.
Complies with requirements of the British
Electrotechnical Approvals Board (BEAB).
Meets with Compliance with European
Community Directives (CE).
Shower pump
1. Pump
2. Connector hose X4
3. Inlet filter washer X2
4. Rubber washer X2
Shower pump
Water requirements
Cold water
Cold supply
1 metre head
Hot supply
Hot water
Mixer valve
Ring main
Fig.2 Diagrammatic view (not to scale)
Isolating switch or
pull cord switch
(both fused at 5A)
and the cold water cistern 225 litres.
This pump is designed to supply
water to a shower only.
The installation must be in accordance with
Water Regulations and Bylaws.
For correct operation of this shower pump in
addition to the shower unit, water must be
gravity fed at nominally equal pressures directly
from the same cold water storage cistern (the
hot water being fed to the pump via the hot
water storage cylinder). The hot water cylinder
should have a minimum capacity of 136 litres
It is advisable to check that the replenishment
rate from the float operated valve meets the
output requirements.
Both the hot and cold water supplies to the
pump must be direct and not significantly
affected by any other outlets or connections.
Fig.2 shows the two recommended installation
1. The connection can be taken via a tee
connection on the underside of the rising
angled section of pipe work from the cylinder.
2. The connection is taken directly from the hot
water storage cylinder via a “No Stop Essex
Shower pump
Electrical requirements
To comply with BS6700 the hot water storage
temperature should not exceed 60ºC. Operation
at this temperature will also reduce the rate of
formation of limescale in the system. The water
supply must not exceed 65ºC (149ºF).
The pump must be connected to a 230V 50Hz
electrical supply, via a double pole switch having
a contact separation of at least 3 mm in all poles.
This can be a ceiling mounted pull cord switch
in the shower room, or a wall mounted switch in
a nearby room.
DO NOT connect into the rising vent pipework.
The pump must be positioned below the cold
water cistern and not placed in areas where it
will be subject to freezing conditions.
To guarantee correct operation of the flow
switches, all pipe work must be below the cold
water cistern and the showerhead must be at
least 1 metre below the surface of the water in
the cold water cistern.
The pump installation must be fused at 5 amps.
A Residual Current Circuit Breaker (RCCB) also
known as a Residual Current Device (RCD)
having a tripping current not exceeding 30mA
should be installed in the supply circuit. This may
be part of the consumer unit or a separate unit.
In situations where this cannot be met, contact
Triton Customer Service for advice. If used with
a combination cylinder, the cold water cistern
must have a capacity of at least 225 litres
(50 gals) to avoid starvation of water to the
pump, and a minimum head of water of
1 metre.
Note: The installation must comply with
current IEE regulations.
When installed in any room containing a fixed
bath or shower, the pump MUST be located and
concealed inside a suitable cupboard, built-in
unit or other enclosure, so that the pump cannot
be sprayed with water, and such that a person
using a fixed bath or shower cannot access the
pump without using tools.
Shower pump
Installation of the pump will break
the earth continuity of the pipework
installation. It is important that the
earth be restored by cross bonding the
pipework, to conform with current IEE
The pump MUST ALWAYS be positioned
BELOW the cold water cistern and be situated
as close as possible to the hot water cylinder. It
is recommended that the cold water supply is
Before installing the pump, make sure the site
taken from the opposite side of the cistern to the conditions have been complied with fully.
float operated valve to prevent air entrapment in Also note the following:
the supply.
• Pipework to precede wiring.
The pump should be located as close as possible
• Position the pump in a dry area, preferably
to the water supplies to obtain maximum
in a linen/airing cupboard, where it must be
performance and positioned below the level of
well ventilated and not covered with towels
the mixing valve if possible.
and sheets, etc.
Position the pump in a suitable area and make
• Do not use with a combination cylinder
sure it is accessible for any maintenance etc. that
system unless the cold water cistern has
may be necessary.
capacity of 225 litres (50 galls) or more.
IMPORTANT: Make sure there is sufficient
• To assist in clearing air bubbles from the
ventilation around the pump to cool the
system avoid using sharp bends where
possible. Flexible/swept fittings or formed
pipework is recommended.
Make sure that all water supplies are
isolated before connection. Gate valves or
full way lever valves must be fitted in the
connections to the pump. It is also advisable
to fit a drain off point on the lowest part of
the system.
NEVER use any form of soldered fittings on
the shower pump as this will damage the
unit and invalidate the guarantee.
NEVER use solder within 300mm of the
pump or expose parts to a hot torch.
Make sure the mains electricity supply is
SWITCHED OFF before making the electrical
cause damage to the seals and will invalidate
the guarantee.
Note: The pump motor has automatically
resetting thermal overload protection.
Shower pump
a. Turn off mains water and electrical supplies.
Drain the cold water cistern and hot water
cylinder and make a suitable connection to
the hot water supply.
b. Position the pump horizontally (with the
ports in the upright position) with the feet
on a solid base so that it will not transmit
Note: The pump must only be placed in the
horizontal position.
Connect the inlet flexible connectors to the
inlet ports of the pump ensuring the filters
are in position on the inlets (fig.3).
The hot and cold supplies can be connected
to either end of the pump.
d. Connect the outlet flexible connectors to the
outlet ports of the pump.
Connect the hot and cold feed pipes from
the mixer valve to the outlet flexible push-in
At this stage, do not connect the hot
and cold water supplies from the cistern
and cylinder to the inlet flexible push-in
connectors. Wait until the commissioning
procedure has been completed.
Note: Do not overtighten the connections on
the pump ports and take care to prevent any
system debris from entering the pump via the
Electrical connections
Switch off the electricity supply at the
Connect the pump via a double pole switch
having a contact separation of at least 3mm in all
poles with a 5 Amp fuse.
The wires in the supply cable are coloured in
accordance with the following code:
— Live L
— Neutral N
Green/Yellow — Earth E
This can be a ceiling mounted pull cord switch
in the shower room, or a wall mounted switch in
a nearby room.
Shower pump
Note: If care has been taken to prevent any
obvious debris entering the system, the above
procedure should be adequate for normal
operating conditions of the pump and shower.
However, it may be advisable to also clean the
filters in the inlet ports of the pump as an extra
Before the first operation of the shower pump, it
is necessary to flush out any system debris from
the installation. This operation must be carried
out with the pump isolated from the electricity
supply, and with the pump feed pipework from
the cistern and cylinder directed to waste by
connecting a suitable length of hose.
Clean the unit with a damp cloth using clean
water or ­mild liquid detergent.
1. Make sure the isolating valves from the
cistern and cylinder are closed.
2. Turn on the mains water supply to the
storage cistern and allow the cylinder and
system to fill.
3. Open both isolating valves and flush
through thoroughly.
4. Allow water to flow to waste for two or
three minutes to make sure any installation
debris and air is completely flushed from
the system.
5. Check the system pipework for leaks.
6. Close both isolating valves. Remove the
waste hoses and connect the cistern supply
pipework and cylinder pipework to the
pump inlet flexible push-in connectors.
DO NOT use acid or abrasive detergents.
7. Remove the showerhead from the mixer
valve hose and direct the hose to waste.
8. Open the mixer valve fully and then re-open
both isolating valves.
9. Allow water to flow under gravity from the
hose for a few minutes.
10. Stop the flow at the mixer valve.
11. Switch on the mains electricity supply to the
shower pump.
12. Open the mixer valve. The pump will
operate and water will flow. Allow water to
flow to waste for two or three minutes.
13. Check system pipework again for leaks.
14. Turn off the mixer valve — the pump will
switch off and the water will cease to flow.
Replace the showerhead onto the shower
15. Switch off the electric supply to the pump
and eliminate any leaks.
Shower pump
Ref Description
Part No.
Pump assembly
Hose assembly X1
Filter/seal pack X2 of each
Shower pump
Problem/Symptom CauseAction/Cure
1 Pump motor
does not operate.
2 Poor or no
water flow.
3 Pump does not
switch off.
1.1 Pump motor thermal
overload protection
1.1.1Allow the pump motor to cool and
automatically reset.
1.1.2Check the pump is adequately ventilated.
1.2 Mains electricity
supply fault.
1.2.1Blown fuse. Check supply, and renew or
reset fuse. If it fails again, contact Customer
1.2.2Power cut? Check other appliances and if
necessary contact local Electricity Company.
1.3 Loose wiring
1.3.1Check all connections and secure where
1.4 Insufficient flow to
operate flow switch.
1.4.1Check isolating valve is fully open.
1.4.2Check head of water.
1.4.3Make sure the inlet filter is clean.
1.5 Failed pump motor.
1.5.1Replace the pump unit. Contact Triton
Customer Service.
2.1 Pump motor not
2.1.1See causes 1.1, 1.2, 1.3, 1.4, 1.5, and 1.6.
2.2 Pump or shower unit
2.2.1Check for evidence of freezing. Contact
Triton Customer Service for advice.
2.3 Water turned off.
2.3.1Check isolation valves and water supply.
2.4 No water in cold
storage cistern.
2.4.1See 2.3.1.
2.5 System blockage.
2.5.1Isolate supplies and inspect inlet filter,
pump outlet and showerhead.
2.6 Blocked showerhead
on shower unit.
2.6.1Clean the showerhead. Refer to separate
2.7 Blocked filter.
2.7.1Clean filter.
3.1 Faulty flow switches.
3.1.1Isolate electric supply to pump. Contact
Triton Customer Service for advice.
Any maintenance or repair to the pump must be carried out by a suitably
competent person.
Shower pump
Shower pump
Shower pump
Recycling Requirements
To ensure that local and national legislation is complied with, Triton plc ask
that you dispose of any obsolete product in an environmentally friendly
Do not place obsolete products in a wheelie bin.
Service Policy
In the event of a product fault or complaint occurring, the
following procedure should be followed:
Telephone Customer Service on 0844 980 0750 having available,
your details including post code, the model number and power
rating of the product, together with the date of purchase.
2 Based on information given over the telephone, a Triton Customer
Service Advisor will attempt to diagnose the fault and confirm
whether a site visit from a qualified service engineer is required.
3 All products attended to by a Triton service engineer must be
installed in full accordance with the Triton installation guide
applicable to the product. (Every product pack contains an
installation guide, however, they can also be bought via our
Customer Service Spares Department).
4 Our engineer will require local parking and if a permit is required
this must be available to the engineer on arrival at the call.
5 It is essential that you or an appointed representative (who must
be over 18 years of age) is present for the duration of the service
engineer's visit. If the product is in guarantee you must produce
proof of purchase.
6 Where a call under the terms of guarantee has been booked
and the failure is not product related (i.e. scaling and furring,
incorrect water pressure, pressure relief device operation or
electrical/plumbing installation fault) a charge will be made. A
charge will also be issued if nobody is at home when the service
engineer calls or adequate parking/permit is not available.
7 If the product is no longer covered by the guarantee an up front
fixed fee will be charged before the site visit.
8 Should proof of purchase not be available on an “in-guarantee”
call, or should the service engineer find that the product is no
longer under guarantee, the engineer will charge the same
fixed price and the customer will be expected to pay the
engineer before he leaves. If payment is not made on the day an
administration charge will be added to the fixed charge.
9 If a debt is outstanding from a previous visit, or from any other
Triton purchase, Triton reserves the right to withhold service until
the debt has been settled.
10 Triton takes the health, safety and wellbeing of its employees very
seriously and expects customers to treat all staff members with
respect. Should any employee feel threatened or receive abuse,
either verbally or physically, Triton reserves the right to withhold
service and will support the employee with a legal prosecution.
replacement Parts Policy
Availability: It is the policy of the manufacturer to maintain parts
availability for the duration of production and a period of five years
thereafter, in accordance with industry standards.
Spare parts are available via our website, www.tritonshowers.co.uk,
or by telephoning Triton Customer Service Spares Department.
Payment should be made by credit/debit card (excluding American
Express or Diners Card).
TriTon STandard GuaranTee
Triton guarantee this product against all
mechanical and electrical defects arising from
faulty workmanship or materials for a period of
two years for domestic use only, from the date of
purchase, provided that it has been installed by
a competent person in full accordance with the
fitting instructions.
Any part found to be defective during this
guarantee period we undertake to repair or replace
at our option without charge so long as it has been
properly maintained and operated in accordance
with the operating instructions, and has not been
subject to misuse or damage.
This product must not be taken apart, modified or
repaired except by a person authorised by Triton.
This guarantee applies only to products installed
within the United Kingdom and does not apply to
products used commercially. This guarantee does
not affect your statutory rights.
What is not covered:
1 Breakdown due to: a) use other than domestic
use by you or your resident family;
b) wilful act or neglect; c) any malfunction
resulting from the incorrect use or quality of
electricity, gas or water or incorrect setting of
controls; d) faulty installation.
2 Repair costs for damage caused by foreign
objects or substances.
3 Total loss of the product due to non-availability
of parts.
4 Compensation for loss of use of the product or
consequential loss of any kind.
5 Call out charges where no fault has been found
with the appliance.
6 The cost of repair or replacement of pressure relief
devices, showerheads, hoses, riser rails and/or wall
brackets, isolating switches, electrical cable, fuses
and/or circuit breakers or any other accessories
installed at the same time.
7 The cost of routine maintenance, adjustments,
overhaul modifications or loss or damage arising
therefrom, including the cost of repairing
damage, breakdown, malfunction caused by
corrosion, furring, pipe scaling, limescale, system
debris or frost.
Payment can also be made by pre-payment of a pro forma invoice by cheque or money order.
Triton Showers
Triton Road
Warwickshire CV11 4NR
Triton is a division of Norcros Group (Holdings) Limited
Customer Service:
% 0844 980 0750
Trade installer Hotline:
0844 980 0730
Fax: 0844 980 0744
e-mail: serviceenquiries@tritonshowers.co.uk
Extended Warranty AVAILABLE NOW. Call 0844 980 0740 for more details.
TRITON reserve the right to change product specification without prior notice. E&OA. © TRITON SHOWERS 2009