SPA POOL
WATER CARE
HANDBOOK
EASY TO USE ILLUSTRATED GUIDE TO WATER MAINTENANCE.
www.purespas.co.nz
sales@purespas.co.nz
Copyright Pure Spas Ltd - 2017 - Ver 1.3
INTRODUCTION
Water Maintenance Made Easy
You don’t need to be an expert to look after the water in your spa, you just need to know
what to do and when to do it. This guide provides all the required information, in both
simple and detailed form, so even the most absolute beginner will understand.
Just like a car, your spa pool needs care and general maintenance to keep it
looking good and running smoothly!
To ensure your spa pool is ready and waiting to be used at all times, we need to
treat and balance the water to keep it clean and fresh.
You will have received a Water Care Startup Kit with your purchase, which will be
used to do just that. Identify if your kit is either Chlorine or Bromine (noted on
your invoice) and follow the appropriate instructions found in this guide.
Successful water care consists of a simple startup procedure and implements an
ongoing, easy maintenance care plan.
If you have a general idea about water maintenance or just want to get on with treating your
spa pool, you can skip straight to startup in Section 2.
2
CONTENTS
SECTION 1
SECTION 2
SECTION 3
SECTION 4
Beginners Guide to Water treatment
Simple 8-Step Spa Startup Guide
No Hassle Water Care & Dosing Guide
Draining & Refilling Guide
SECTION 5
Troubleshooting!
3
SECTION 1
Section 1
BEGINNERS GUIDE TO WATER TREATMENT
4
Beginners Guide to Water Treatment
What is Water Treatment?
Water treatment is the process of adding chemicals to your spa pool’s water, ensuring clean,
clear and healthy water for you to bathe in! Treating the water involves two parts - Sanitizing
and Balancing.
Sanitizing the Water
Sanitizing means adding a disinfectant such as chlorine or bromine into the spa
pool water to kill any existing bacteria. Without sanitizing the water, you are
putting your family’s health at risk and also potentially damaging and voiding
the warranty of your new spa pool.
Whether we like it or not, every time the spa pool is used, bacteria, oils and
dirt get into the water. Without proper sanitizing, bacteria will grow quickly in
the water and can lead to nasty smells, colours and potentially even harbor
diseases!
To further help eliminate bacteria, your Pure Spa is also equipped with an
automatic Ozone Generator. This powerful system will virtually kill all bacteria
it touches, however bacteria can multiply quickly and hide in places that Ozone
can’t reach.
So in order to make sure we remove all bacteria in the spa pool, we must also
use a small amount of sanitizer such as Chlorine or Bromine (found in your
Startup Kit!).
Chlorine comes in a powder form which is added manually by sprinkling into
the spa pool. Bromine comes in tablet form which sits in a floating dispenser,
slowly dissolving into the water over time.
Tip: Keeping an optimal level of sanitizer in the water at all times will ensure bacteria is being
eliminated consistently.
5
SECTION 1
Balancing the Water
Sanitizing the water is easy, but we must also consider other factors and
properties of the water if we want to be sure it is clear and comfortable to bathe
in. This is where the balancing pH, Total Alkalinity and Calcium Hardness comes
into play. It may seem overwhelming at first, but it’s only these three factors
(aside from sanitizing) we need to keep in check.
pH Levels
pH is the scale measurement of the acidity or alkalinity of a substance (in this
case, our spa pool water). The scale runs from 0 (very acidic) up to 14 (very
basic) with a pH of 7 being neutral.
Lemon juice sits at 2.0 on the scale (very acidic), while soapy water is around 12
(quite basic). Your skin and eyes prefer a pH level of between 7.2 to 7.8, which is
one of the reasons why we need to keep the spa pool water in this range, so it’s
comfortable to bathe in!
The pH of the spa pool water will continuously change because as we bathe we
are unintentionally adding in small amounts of body oils, soaps and shampoos.
Unbalanced pH can cause a range of problems such as skin and eye irritation,
pump corrosion, spa shell corrosion and more.
Keeping the pH in an optimal range of 7.2 - 7.8 not only keeps you and your spa
safe, it also ensures your sanitizer can work effectively.
Generally the pH will only need decreasing from time to time with PH DECREASE.
If it is very low, the pH can be raised with PH INCREASE (sold separately) or for
small increases use the PH BUFFER supplied.
6
Beginners Guide to Water Treatment
Total Alkalinity
Total Alkalinity (TA) is a measurement of the total amount of ‘alkali’ (not to be
confused with alkaline) present in the spa pool water. It is measured in PPM
(parts per million) and is displayed on your test strips.
The alkali act as a ‘bodyguard’ to your pH, helping to stabilize it by taking the
brunt of any change to the water from acidic or basic substances that enter the
spa pool.
Balancing your TA to between 80 - 120PPM will help to lock pH within the 7.2
- 7.8 OK range. It’s important to set the TA first at startup, so your pH is much
easier to balance going forward!
Calcium Hardness
Calcium Hardness or ‘total hardness’ is a term for the measurement of minerals
in your water including calcium and magnesium. Sometimes we hear this
referred to as soft water (low calcium) or hard water (high calcium).
It’s important to have an optimal level of Calcium Hardness because:
Soft water will force the water to draw from other minerals such as copper and
iron, wrecking havoc on your spa pool parts, corroding heating elements and
pump seals.
Hard water will attempt to get rid of the excess calcium and will leave scale build
up on your shell, inside your pumps and on your heater element - not good!
Generally city supply water is soft and will only need raising slightly on startup
with CALCIUM HARDENER. Calcium Hardness is also measured in PPM (parts per
million) with the ideal range between 250 - 500 PPM.
7
SECTION 1
Other Regular Maintenance
These steps don’t need to be carried out as regularly in your water maintenance plan but are
still key factors in achieving crystal clear water.
Shocking (Shock Dose)
Once a week, and/or after heavy usage, the spa should be ‘shock dosed’ with
a large dose of SPACHLOR found in your Startup Kit. Shocking oxidizes excess
organic materials or ‘leftovers’ and will help to quickly clean up cloudy or green
water.
Filtering
Depending on the model, your spa has 1 or 2 filter cartridges that help to skim
the water and remove excess debris. These are a vital part of keeping your
water clear and work within a ‘filter-cycle’, an automatic process in which your
spa controller runs the circulation pump twice daily for a set duration of time.
During this time, the Ozone System helps to disinfect the water, lowering the
amount of additional sanitizer you need to manually add.
Ensuring your filter cartridges are clean is an important factor for a healthy spa.
Clogged filters will result in a range of water chemistry issues, not to mention
the extra load placed on the pumps and components which can void the
warranty.
Check your filters a minimum of once per week and wash thoroughly with a
hose. Once a month, wash the filters in a filter cleaning solution (you can find
more on this in your spa manual).
Tip: Remember to check your filters regularly and clean them thoroughly (in-between the filter
papers). You may find that a simple clean will help make your water easier to balance.
8
Beginners Guide to Water Treatment
We recommend the following filter times based on usage:
USAGE PER WEEK (DAYS)
SET FILTER CYCLE DURATION
FILTER CYCLES PER DAY
2-3x
Leave as default (2 Hours)
2 (default)
4-5x
Set to 4 Hours
2 (default)
6+
Set to 6 Hours
2 (default)
General Cleaning
It’s a good idea to keep your spa as clean as possible by removing any large
debris and wiping away any build up of scale or grime. Leaves, dirt and dust
can affect the pH of the water and be working against you to keep within the
optimal range of 7.2 - 7.8.
Summary
We must sanitize and balance the water to ensure it is clean and safe to use.
This is done with our Start-up Kit which contains all the necessary products,
including test strips that can tell you what to add and how much.
•
•
•
•
Sanitizer should be added regularly (see section 3).
pH should be kept in the ideal range of 7.2 to 7.8 (OK).
Total Alkalinity ideal range (OK) is between 80 - 120PPM.
Calcium Hardness ideal range (OK) is between 250 - 500PPM.
Now that you have a basic understanding of whats involved with treating spa
pool water, you can move on to the next sections which explain the startup
process and how to use your Start-up Kit products to balance and sanitize the
spa pool water.
9
SECTION 2
Section 2
SIMPLE 8-STEP SPA STARTUP GUIDE
10
Simple 8-step Spa Startup Guide
Please ensure you have followed the ‘Pre-Fill Guide’ in your
Spa Pool Manual before following these steps.
1. Grab your spa Startup Kit, check power to the
spa pool is off and remove the cover.
2. Place your hose in the filter box (remove any
pre-installed filters) and fill the spa pool up to the
internal perimeter LED lights that surround the
inner spa acrylic.
3. Once full, turn on power to the spa pool. A
‘priming cycle’ will automatically run. This tests the
components, while also preparing itself to heat up
(allow 5-10 minutes).
4. Run your pump/s and ‘shock dose’ the water
using ‘SPACHLOR’. (Follow the instructions found in
section 3).
5. Test the water’s PH and Total Alkalinity levels
and add appropriate chemicals to balance if
required (see section 3).
6. Allow pumps to circulate for 10 minutes so the
chemicals can mix. Check your set temperate is at
the desired setting.
7. Replace cover and allow to heat (12+ hours).
8. Enjoy your new Spa Pool! Test for Calcium
Hardness after 1-2 days and adjust as necessary
(see section 3).
11
SECTION 3
Section 3
NO HASSLE WATER CARE & DOSING GUIDE
12
No Hassle Water Care & Dosing Guide
Treatment Procedure and Tips
This section provides the information you need to effectively treat the water and maintain clear
healthy water to bathe in at all times.
Here is what good minimum water care practice looks like on a
daily/weekly/monthly basis:
STARTUP
BALANCE WATER
SANITIZE
SHOCKDOSE



DAILY
WEEKLY
CLEAN FILTERS
DRAIN




EVERY 3-4
MONTHS

Be sure to follow the below guidelines/warnings:
Test Strips
• Turn off pumps before dipping test strip.
Mixing Chemicals
• Completely remove cover before adding products.
• Turn on pumps and sprinkle products into jet stream.
• Never mix dry chemicals together.
• Remove headrests when shock dosing.
• Pumps may need to be turned back on.
Measuring/Dosing
Measure your products with the container’s cap or a teaspoon.
The dosage tables on pages 22-25 are displayed with these icons:
= 1 Level Capful
= 1 Level Teaspoon
13
SECTION 3
A Look Inside your Water Care Kit
You will have received either a Chlorine or Bromine Startup Kit which contains
the following necessary products to keep your spa pool water clean and fresh:
Chlorine kit contains:
SPA CHLOR
CALCIUM
HARDENER
PH BUFFER
PH DECREASE
TEST STRIPS
PH BUFFER
PH DECREASE
TEST STRIPS
Bromine kit contains:
BROMINE w/
DISPENSER
CALCIUM
HARDENER
Recommended extra products to have on hand:
FILTER CLEANER
(Assists cleaning
of filter
cartridge)
CRYSTAL CLEAR
(Clears up
cloudy water)
NO FOAM
(Removes foam
from water)
ALGAECIDE
(Kills algae if
present)
14
PIPE CLEANER
(Cleans out
pipes)
SPA CHLOR
(For shocking
only)
No Hassle Water Care & Dosing Guide
Testing Strips: (Page 16-17)
Without test strips, all the products listed below are useless! These are vital
for balancing water as it reports the exact state of the water and shows
which components needs balancing and by how much.
Sanitizer (Chlorine or Bromine): (Page 21)
As explained in the Beginners Guide, bacteria and viruses can grow quickly
in hot water. A Sanitizer is used to effectively disinfect the water and keep it
clean.
PH Decrease (Lower pH & Alkalinity): (Page 25)
If your pH is too high, the water is too alkaline/basic and can cause
problems such as cloudy water and skin/eye irritation. You need to lower
the pH to within the normal range (7.2 - 7.8) using a decreasing product.
PH Buffer (Raise Alkalinity & pH): (Page 23)
If your alkalinity is not in optimal range, you will have trouble maintaining
a stable pH level as it is easily affected by changes to the water. Use pH
Buffer to increase the Total Alkalinity to the correct range which helps to
‘lock-in’ your pH level.
Calcium Hardener: (Page 23)
Also referred to as ‘Total Hardness’, this product raises calcium in the
water. Generally city water contains an optimal amount of calcium and
shouldn’t require little balancing.
15
SECTION 3
How to Test the Water
1. Turn off any jet pumps (circulation pump is okay).
2. Take a test strip from out of the bottle.
3. Quickly dip the test strip into the spa water, closest to the middle as possible and down 10-15 cm.
4. Give it a light flick to remove excess water, wait 15 seconds, then compare the colored tabs on the strip with the color chart on back of the test strip bottle (see example below).
5. Write down your readings and add the right amount of
chemicals to adjust your levels if need be.
Testing Strips
Your spa water should be tested and balanced a minimum of once a week (or
more often depending on bather load/frequency).
In your Startup Kit you will find a bottle of test strips which we can use to tell us
the current state of the water. With the results we can work out which chemicals
are needed to balance the water to the ideal levels and how much of each
product is required to achieve this.
16
No Hassle Water Care & Dosing Guide
Matching Results to your Test Strip.
The test strip contains 5 squares that represent the levels of Sanitizer, pH, Calcium Hardness and
Total Alkalinity as shown below. The below is an AquaChek Spa 6-in-1 test strip.
Total Sanitizer:
Disregard this reading.
Free Chlorine:
Disregard this reading.
Alkalinity:
This square represents the
reading of Total Alkalinity.
This is displayed in PPM (parts
per million).
pH:
This square represents the
reading of pH and it’s current
position (high/low/ok) on the
measurement scale (e.g 7.8)
Calcium Hardness
This square represents the
reading of Calcium Hardness
or how soft/hard the water
currently is. This is displayed
in PPM (parts per million).
Note: Because your spa pool is fitted with an automatic Ozone Generator, we can ignore the
first two squares at the top of the test strip as they will not produce accurate readings. Instead
we will follow a sanitizing plan which doesn’t require the use of test strips (see page 21 for more
detail).
17
SECTION 3
Reference Chart
The test strip chart is found on the back of the test strip bottle. Once a test strip
has been dipped in water, the pads will change colour and your job is to match
them as closely as possible to the chart.
TEST THESE 3 ONLY
IGNORE
Remember: Ignore the Total Sanitizer and Free Chlorine readings (top two squares) as the
readings they produce are not applicable.
18
No Hassle Water Care & Dosing Guide
IGNORE
Comparing the Test Strips
Your aim is to match the Total Alkalinity, pH and Total Hardness pads
on the test strip to the colours on the chart as closely as possible.
If they match the coloured squares in the OK range, the water is
balanced correctly. If they don’t, then some work is required to get
them into the OK ranges.
Note the numbers underneath the low, ok, high range - These are
your indicators which will help you work out how much of which
product to add to the water to balance it correctly.
• Total Alkalinity indicators are listed in PPM (parts per million).
• pH indicators are the reference to how acidic or alkaline the current spa
water is on the pH scale.
• Calcium Hardness indicators are in also listed in PPM (parts per million).
19
SECTION 3
Example Post Dip Test Strip
This example of a post-dipped test strip shows how to match the colours of the
pads to the reference chart. Here are the results of the above water test:
PARAMETRE
RESULT (INDICATORS)
SOLUTION / ACTION
Total Alkalinity
Showing as OK, indicator 80PPM
OK range, no action required
pH level
Showing as HIGH, indicator 8.4 on
the pH scale
Lower with pH Decrease
Total Hardness Showing as LOW, indicator 100PPM
Raise with Calcium Hardener
We can take the resulting indicators and use them with the tables over the page
to know how much of each product is required to balance out the water.
20
No Hassle Water Care & Dosing Guide
Sanitizing your Spa Pool
Whether it’s Chlorine or Bromine you’re using, this guide will help you keep your spa bacteria free.
Sanitizing with Spa Chlor (Chlorine Kit)
SPACHLOR comes in granular form in a 1KG tub. It needs to be sprinkled directly
into the water on a regular basis to ensure bacteria-free water.
Our test strips won’t give us accurate readings of Chlorine because the Ozone
System strips out the part that the test strip picks up on as a measurement.
Instead, we can follow a simple routine to ensure there is enough sanitizer
present at all times to provide effective sanitization:
USAGE
ADD SPACHLOR AFTER USE:
Spa Unused
No, unless water is cloudy or smells then shock dose and add 3 tsp.
1-2 Bathers
Add 2 tsp after use, run pumps.
3-4 Bathers
Add 3 tsp after use, run pumps.
5+ Bathers
Shock dose as per page 22.
Sanitizing with Bromine (Bromine Kit)
BROMINE comes as dissolvable tablets form in a 1KG tub, with a dispenser
unit. It’s easy to manage as the only maintenance is making sure the tablets are
always topped up (4-5 tablets will fit in the dispenser at one time).
The dispenser floats around the pool, continuously releasing bromine into the
water ensuring continuous disinfection. The bottom of the dispenser can be
adjusted to increase/decrease the rate of release, but should generally be fully
open unless it is only 1-2 bathers using the spa. Bromine may not be able to
keep up with heavy usage of spa pool, in this case it may be best to switch to a
chlorine kit.
Tip: Fully submerge the Bromine dispenser under the water and release to remove any air
locks that may be present in the dispenser unit.
21
SECTION 3
Shocking with SPACHLOR
SPACHLOR should be sprinkled directly into the water. Make sure you fully
remove the cover, the bromine dispenser (if using one) and also the headrests
as these can be damaged in the oxidizing process.
Shocking should be done at least once a week regardless of use.
= 1 level teaspoon
approx 8grams.
= 1 level capful
approx 84grams.
SHOCK DOSE SPA POOL.
Startup Kit Product: SPACHLOR.
How to use: Remove spa cover & add directly into spa pool water with jets running. Wait 15
minutes before bathing.
LUX3
FIESTA4
SPLASH6
REVIVE5
GRAND6
SPA MODEL
Upon Startup/Fill
After Heavy Usage
Weekly
4
(28 GRAMS)
2
(16 GRAMS)
2
(16 GRAMS)
1/2
3/4
(42 GRAMS)
(63 GRAMS)
2
(16 GRAMS)
4
1/2
4
1/2
(28 GRAMS)
3
(21 GRAMS)
(28 GRAMS)
22
1
(84 GRAMS)
(42 GRAMS)
(42 GRAMS)
1
(84 GRAMS)
1/2
(42 GRAMS)
1/2
(42 GRAMS)
No Hassle Water Care & Dosing Guide
Balancing Total Alkalinity
Balancing Total Alkalinity is done with the PH BUFFER or PH DECREASE products.
Both are powder form products and are to be sprinkled directing into the water.
= 1 level teaspoon
approx 7grams.
= 1 level capful
approx 115grams.
RAISE TOTAL ALKALINITY.
Startup Kit Product: PHBUFFER.
How to use: Remove spa cover & add directly into spa pool water with jets running.
LUX3
FIESTA4
SPLASH6
REVIVE5
GRAND6
DESIRED PPM
INCREASE
20PPM
21/2
40PPM
5
1/2
7
3/4
80PPM
1/2
100PPM
3/4
60PPM
(17 GRAMS)
(35 GRAMS)
(51 GRAMS)
(62 GRAMS)
(85 GRAMS)
4
4 3/4
(27 GRAMS)
(34 GRAMS)
6
(41 GRAMS)
7
(48 GRAMS)
1/2
3/5
3/4
1
11/4
11/3
2
12/5
11/2
12/3
11/4
11/3
14/5
(62 GRAMS)
(68 GRAMS)
(81 GRAMS)
(102 GRAMS)
(102 GRAMS)
(136 GRAMS)
See next page for lowering Total Alkalinity.
23
(136 GRAMS)
(170 GRAMS)
(85 GRAMS)
(136 GRAMS)
(163 GRAMS)
(204 GRAMS)
(85 GRAMS)
(143 GRAMS)
(190 GRAMS)
1
(238 GRAMS)
SECTION 3
= 1 level capful
approx 115grams.
LOWER TOTAL ALKALINITY
Startup Kit Product: PHDECREASE.
How to use: Remove spa cover & add directly into spa pool water with jets running.
LUX3
FIESTA4
SPLASH6
REVIVE5
GRAND6
DESIRED PPM
DECREASE
1
11/3
11/5
11/3
13/5
1
13/5
(250 GRAMS)
14/5
21/3
(350 GRAMS)
60PPM
3/4
80PPM
100PPM
140PPM
(75 GRAMS)
(100 GRAMS)
(125 GRAMS)
(175 GRAMS)
(120 GRAMS)
(160 GRAMS)
(200 GRAMS)
(280 GRAMS)
(150 GRAMS)
(200 GRAMS)
11/2
12/3
2
21/3
(160 GRAMS)
(240 GRAMS)
(210 GRAMS)
(280 GRAMS)
2
21/2
(350 GRAMS)
3
31/2
(490 GRAMS)
(300 GRAMS)
(420 GRAMS)
3
4
Balancing Calcium Hardness
CALCIUM HARDENER comes in granular form and should be sprinkled directly
into the water. City supply water should be close to the OK range by default on
first fill, but rural/tank water can be quite ‘hard’. If you need to lower Calcium
Hardness, drain 1/4 of the spa pool and refill with fresh water with a softener.
= 1 level capful
approx 70grams.
INCREASE CALCIUM HARDNESS
Startup Kit Product: Calcium Hardener.
How to use: Remove spa cover & add directly into spa pool water with jets running.
LUX3
FIESTA4
SPLASH6
REVIVE5
GRAND6
DESIRED PPM
INCREASE
100PPM
200PPM
1
11/2
(140 GRAMS)
2
31/4
(280 GRAMS)
(70 GRAMS)
(140 GRAMS)
(112 GRAMS)
(224 GRAMS)
24
2
21/2
24/5
4
44/5
54/5
(168 GRAMS)
(336 GRAMS)
(196 GRAMS)
(392 GRAMS)
No Hassle Water Care & Dosing Guide
Balancing pH
Lowering pH is achieved with the PH DECREASE product. Both products come in
powder form and are to be directly sprinkled into the water.
NOTE: Wait 1 day before re-testing pH after adding decreaser to the water as results will not
appear straight away until thoroughly circulated and mixed in.
= 1 level teaspoon
approx 8grams.
DECREASE PH LEVEL
Startup Kit Product: pH Decrease.
How to use: Remove spa cover & add directly into spa pool water with jets running. Wait 1 Day
before re-testing for accurate results.
LUX3
FIESTA4
SPLASH6
REVIVE5
GRAND6
TEST STRIP LEVEL
READING 8.4
To Lower to 7.6:
11/4
(10 GRAMS)
2
21/2
(16 GRAMS)
(20 GRAMS)
3
(24 GRAMS)
31/2
(28 GRAMS)
pH won’t normally need too much of an increase but if you are finding low pH
readings, you will need to purchase a PH INCREASER product.
= 1 level teaspoon
approx 8grams.
RAISE PH LEVEL
Startup Kit Product: PHINCREASE (Purchased separately, not in startup kit).
How to use: Remove spa cover & add directly into spa pool water with jets running.
LUX3
DESIRED PH
INCREMENT
INCREASE
0.3
3/4
0.6
11/4
0.9
(5 GRAMS)
(10 GRAMS)
2
(15 GRAMS)
FIESTA4
SPLASH6
(8 GRAMS)
1
11/4
2
21/2
3
33/4
(10 GRAMS)
(16 GRAMS)
(24 GRAMS)
25
(20 GRAMS)
(30 GRAMS)
REVIVE5
GRAND6
11/2
13/4
3
31/2
41/2
51/4
(12 GRAMS)
(24 GRAMS)
(36 GRAMS)
(14 GRAMS)
(28 GRAMS)
(42 GRAMS)
SECTION 4
Section 4
DRAINING & REFILLING GUIDE
26
Draining & Refilling Guide
Your spa pool water should be drained every 3-4 months.
1. Pipe cleaner (purchased separately)
should be used every second water dump.
If applicable, now is the time to add it to the
water and run your pumps for a few hours
with the cover off before the next steps.
2. Turn off power to your spa pool.
3. Drain the water via the drain valve
located on the side of the spa pool cabinet.
You can attach a hose to empty the water
further away if required. A small amount
of water left in the foot well is okay, but
you can use a sponge and a bucket to
completely empty if desired.
4. Wipe down the spa pool shell with a
general household all-purpose cleaner, but
use sparingly. A microfibre cloth can help to
remove scale buildup. Clean around intakes
in the foot well if required.
5. Rinse the spa pool down if required and
bucket out excess water.
6. Remove filters and wash in filter cleaning
solution or replace if necessary (filters last
10-12 months). Remember to place them
back in before turning on power to the spa.
7. Proceed to startup/refill guide on
page 11.
27
SECTION 5
Section 5
TROUBLESHOOTING
28
Troubleshooting
Common Issues
The following problems are usually a result of a poorly maintained spa pool, with the maintenance
routine suggested in this guide having been neglected. Your spa pool water will get more difficult to
treat as it gets older due to build of up waste products, so remember to refill every 3-4 months.
My water is cloudy
Cloudy water is usually a result of high/low pH, or a build up of bacteria.
1. Check your filters are clean and do not need replacing.
2. Check your pH/Alkalinity levels and adjust as necessary (page 22-25).
3. Give your spa pool a small shock dose.
4. Add ‘Crystal Clear’ or a similar clarifier and run the pumps to filter.
If above steps fail – drain ½ water and replace with fresh water. Re-balance
chemicals.
My water smells or looks discoloured (green/yellow)
Foul smelling / strange coloured water is usually caused by build up of bacteria.
To prevent this from occurring, we need to keep an optimal level of sanitizer in
the water (see page 21). If you are following the recommended dosage as per
this guide, you may need to increase the frequency and dosage of sanitizer and/
or shocking.
1. Check your filters are clean and do not need replacing.
2. Check your pH/Alkalinity levels and adjust as necessary (page 22-25).
3. Give your spa pool a large shock dose, repeat again 6 hours later if there
has been little improvement.
4. Return to your chlorine sanitizing plan. If using bromine, ensure the
dispenser is topped up and fully open.
If above steps fail – run pumps, use a pipe cleaner/algaecide, then drain/refill
water.
29
SECTION 5
My water is foamy?
Foamy water is usually a result of excess body oils or detergents in the spa.
Can be a result of heavy bather loads or incorrect pH levels. Bathers showering
beforehand and/or rinsing swim wear before entering water can help reduce
foaming.
1. Check your filters are clean and do not need replacing.
2. Bucket out excess foam from surface of water.
3. Check your pH/Alkalinity levels and adjust as necessary (page 22-25).
4. Increase filter duration time (see manual for the spa control panel).
If above steps fail - Add ‘No Foam’ or a similar anti-foam product and run the jet
pumps to mix and clean up the water.
My water is irritating my skin/eyes?
Itchy or irritated skin/eyes is usually a result in poorly balanced pH levels, or a
too high/too low level of sanitizer.
1. Check your filters are clean and do not need replacing.
2. Check your pH/Alkalinity levels and adjust as necessary (page 22-25).
If above steps fail - Drain ¼ of the spa water and add fresh water, balance
chemicals.
Dirt/Scum line around edge of spa?
A build up of substance around the inner edge of the spa pool acrylic (just
above water line) is usually a sign of excess lotions, body oils, makeup etc, but
can also be a sign of high calcium.
1. Check your filters are clean and do not need replacing.
2. Check your pH/Alkalinity/calcium hardness levels and adjust as necessary
(page 22-25).
3. Clean line regularly with a microfiber cloth.
4. Shower before using the spa, remove makeup and tie up hair.
If above steps fail - Drain ¼ of the spa water and add fresh water, re-balance
chemicals.
30
Troubleshooting
My water has excessive amount of particles/bits floating in it ?
This can be due to many factors, the most common being a breakdown of
organic material that has settled in the pipes, or excess glue from the jet seals.
1. Check your filters are clean and do not need replacing.
2. Bucket out excess bits.
3. Clean pump intakes at bottom of spa foot-well.
4. Increase filter duration time (see manual for the spa control panel) and
wash filters every few hours as they will be filtering out the bits.
5. Shock dose spa with SPACHLOR.
If above steps fail - drain spa and flush pipes with a hose, refill and repeat above
process.
ISSUE
SOLUTION
EXCESS FOAM
Shower before use. Use ‘No Foam’* for immediate results.
CLOUDY WATER
Shock dose, filter water and/or add ‘Crystal Clear’*
GREEN/BROWN WATER
EXCESSIVE ALGAE
Shock dose or add Algaecide*. Low/high pH or Alkalinity can
tint water strange colours.
Algaecide* dosage, repeat twice if necessary. Drain spa and
refill with fresh water
HIGH CALCIUM HARDNESS
Drain 1/4 of the water and fill with fresh water.
LOW CALCIUM HARDNESS
Add Calcium Hardener
HIGH PH
Add pH Decrease
LOW PH
Add pH Buffer or pH Increase*
LOW ALKALINITY
Add pH Buffer
HIGH ALKALINITY
Add pH Decrease
FILTERS CLOGGED
Wash with hose and soak in Filter Cleaner*
*Products not included in Startup Kit, can be purchased separately.
31
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