Dell Precision 7920 Tower Owner'

Dell Precision 7920 Tower
Owner's Manual
Regulatory Model: D04X
Regulatory Type: D04X001
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
Copyright © 2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other
trademarks may be trademarks of their respective owners.
2017 - 10
Rev. A00
Contents
1 Working on your computer............................................................................................................................. 7
Safety instructions............................................................................................................................................................. 7
Turning off your computer — Windows 10..................................................................................................................... 7
Before working inside your computer..............................................................................................................................8
After working inside your computer.................................................................................................................................8
2 Removing and installing components............................................................................................................. 9
Screw size list..................................................................................................................................................................... 9
Recommended tools........................................................................................................................................................ 10
Power supply unit (PSU)..................................................................................................................................................11
Removing the PSU......................................................................................................................................................11
Installing the PSU........................................................................................................................................................ 11
Side cover...........................................................................................................................................................................11
Removing the side cover............................................................................................................................................ 11
Installing the side cover..............................................................................................................................................13
Air shroud...........................................................................................................................................................................13
Removing the air shroud............................................................................................................................................13
Installing the air shroud.............................................................................................................................................. 13
Removing the air shroud fan..................................................................................................................................... 14
Installing the air shroud fan........................................................................................................................................15
Front bezel.........................................................................................................................................................................15
Removing the front bezel.......................................................................................................................................... 15
Installing the front bezel.............................................................................................................................................17
PCIe holder........................................................................................................................................................................ 17
Removing PCIe card holder ...................................................................................................................................... 17
Installing the PCIe card holder.................................................................................................................................. 18
Intrusion switch.................................................................................................................................................................18
Removing the intrusion switch..................................................................................................................................18
Installing the intrusion switch................................................................................................................................... 20
Front system fan assembly..............................................................................................................................................21
Removing the front system fan assembly............................................................................................................... 21
Installing the front system fan assembly................................................................................................................. 24
Internal chassis speaker...................................................................................................................................................24
Removing the internal chassis speaker................................................................................................................... 25
Installing the internal chassis speaker......................................................................................................................26
Hard disk drive and the Optical disk drive bezel.......................................................................................................... 26
Removing the HDD and the ODD bezel.................................................................................................................. 26
Installing the HDD and the ODD bezel.....................................................................................................................27
Hard disk drive assembly................................................................................................................................................. 27
Removing the HDD bracket...................................................................................................................................... 27
Installing the HDD bracket........................................................................................................................................ 28
Removing the HDD.................................................................................................................................................... 28
Installing the HDD...................................................................................................................................................... 29
Contents
3
Front input and output bezel.......................................................................................................................................... 30
Removing the front input and output bezel........................................................................................................... 30
Installing the front input and output bezel...............................................................................................................31
Front input and output panel...........................................................................................................................................31
Removing the front input and output panel............................................................................................................ 31
Installing the front input and output panel..............................................................................................................34
Removing the input and output panel bracket.......................................................................................................35
Installing the input and output panel bracket......................................................................................................... 36
Rear system fan............................................................................................................................................................... 36
Removing the rear system fan................................................................................................................................. 36
Installing the rear system fan....................................................................................................................................38
Right side cover............................................................................................................................................................... 38
Removing the right side cover................................................................................................................................. 38
Installing the right side cover....................................................................................................................................38
Slim Optical Disk Drive.................................................................................................................................................... 39
Removing the slim ODD and ODD latch..................................................................................................................39
Installing the slim ODD and ODD latch.....................................................................................................................41
Power distribution and fan control board...................................................................................................................... 41
Removing the power distribution and fan control board....................................................................................... 41
Installing the power distribution and fan control board......................................................................................... 42
Front HDD Fan Bracket...................................................................................................................................................43
Removing the front HDD fan bracket......................................................................................................................43
Installing the front HDD fan bracket........................................................................................................................44
Fan bracket....................................................................................................................................................................... 44
Removing the fan from the fan bracket..................................................................................................................44
Installing the fan into the fan bracket......................................................................................................................45
Graphical processing unit(GPU).................................................................................................................................... 46
Removing the GPU....................................................................................................................................................46
Installing the GPU...................................................................................................................................................... 47
Memory............................................................................................................................................................................. 47
Removing the memory module................................................................................................................................ 47
Installing the memory module...................................................................................................................................48
Coin cell battery............................................................................................................................................................... 48
Removing the coin cell battery.................................................................................................................................48
Processor heat sink module............................................................................................................................................50
Removing the processor heat sink module.............................................................................................................50
Installing the processor heat sink module................................................................................................................ 51
Removing the CPU.....................................................................................................................................................51
Installing the CPU...................................................................................................................................................... 53
System board................................................................................................................................................................... 56
Removing system board............................................................................................................................................56
Installing the system board....................................................................................................................................... 59
System board components.......................................................................................................................................59
3 Technology and components........................................................................................................................62
Memory configuration..................................................................................................................................................... 62
Technologies list............................................................................................................................................................... 63
4
Contents
Teradici PCoIP.................................................................................................................................................................. 64
4 System specifications..................................................................................................................................65
System specifications......................................................................................................................................................65
Memory specifications ................................................................................................................................................... 65
Video specifications.........................................................................................................................................................66
Audio specifications......................................................................................................................................................... 66
Network specifications....................................................................................................................................................66
Card Slots..........................................................................................................................................................................67
Storage specifications..................................................................................................................................................... 67
External connectors......................................................................................................................................................... 67
Power specifications........................................................................................................................................................67
Physical specifications.....................................................................................................................................................68
Environmental specifications.......................................................................................................................................... 68
5 System Setup.............................................................................................................................................. 69
General options................................................................................................................................................................ 69
System configuration.......................................................................................................................................................70
Video..................................................................................................................................................................................72
Security............................................................................................................................................................................. 73
Secure boot.......................................................................................................................................................................74
Performance..................................................................................................................................................................... 74
Power management.........................................................................................................................................................75
POST behavior................................................................................................................................................................. 76
Virtualization support.......................................................................................................................................................76
Maintenance..................................................................................................................................................................... 77
System logs.......................................................................................................................................................................77
Engineering configurations..............................................................................................................................................77
Updating the BIOS in Windows ..................................................................................................................................... 77
Updating BIOS on systems with bitlocker enabled................................................................................................ 78
Updating your system BIOS using a USB flash drive.............................................................................................78
Updating the Dell BIOS in Linux and Ubuntu environments................................................................................. 79
Flashing the BIOS from the F12 One-Time boot menu......................................................................................... 79
System and setup password...........................................................................................................................................83
Assigning a system password and setup password............................................................................................... 83
Deleting or changing an existing system and or setup password........................................................................ 84
6 Software......................................................................................................................................................85
Supported operating system.......................................................................................................................................... 85
Downloading drivers........................................................................................................................................................ 85
Chipset driver................................................................................................................................................................... 86
Graphics controller driver................................................................................................................................................86
USB drivers.......................................................................................................................................................................86
Network drivers................................................................................................................................................................87
Audio drivers..................................................................................................................................................................... 87
Ports.................................................................................................................................................................................. 87
Storage controller drivers................................................................................................................................................ 87
Contents
5
Other drivers.....................................................................................................................................................................87
Security device drivers.............................................................................................................................................. 87
Software device drivers............................................................................................................................................ 88
Human Interface Devices..........................................................................................................................................88
Portable Devices........................................................................................................................................................ 88
7 Troubleshooting........................................................................................................................................... 89
Dell Enhanced Pre-Boot System Assessment — ePSA diagnostic 3.0.................................................................... 89
Running the ePSA diagnostics................................................................................................................................. 89
Testing memory using ePSA.....................................................................................................................................89
Preboot blinking power button codes..................................................................................................................... 90
8 Contacting Dell............................................................................................................................................ 93
6
Contents
1
Working on your computer
Topics:
•
Safety instructions
•
Turning off your computer — Windows 10
•
Before working inside your computer
•
After working inside your computer
Safety instructions
Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless otherwise
noted, each procedure included in this document assumes that the following conditions exist:
•
You have read the safety information that shipped with your computer.
•
A component can be replaced or, if purchased separately, installed by performing the removal procedure in reverse order.
WARNING: Disconnect all power sources before opening the computer cover or panels. After you finish working inside the
computer, replace all covers, panels, and screws before connecting to the power source.
WARNING: Before working inside your computer, read the safety information that shipped with your computer. For additional
safety best practices information, see the Regulatory Compliance Homepage at www.Dell.com/regulatory_compliance
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage
due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
with the product.
CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an
unpainted metal surface at the same time as touching a connector on the back of the computer.
CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by its
edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by its pins.
CAUTION: When you disconnect a cable, pull on its connector or on its pull-tab, not on the cable itself. Some cables have
connectors with locking tabs; if you are disconnecting this type of cable, press in on the locking tabs before you disconnect the
cable. As you pull connectors apart, keep them evenly aligned to avoid bending any connector pins. Also, before you connect a
cable, ensure that both connectors are correctly oriented and aligned.
NOTE: The color of your computer and certain components may appear differently than shown in this document.
CAUTION: System will shut down if side covers are removed while the system is running. The system will not power on if the side
cover is removed.
Turning off your computer — Windows 10
CAUTION: To avoid losing data, save and close all open files and exit all open programs before you turn off your computer or
remove the side cover.
1
Click or tap
2
Click or tap
.
and then click or tap Shut down.
Working on your computer
7
NOTE: Ensure that the computer and all attached devices are turned off. If your computer and attached devices did not
automatically turn off when you shut down your operating system, press and hold the power button for about 6 seconds
to turn them off.
Before working inside your computer
To avoid damaging your computer, perform the following steps before you begin working inside the computer.
1
Ensure that you follow the Safety instructions.
2
Ensure that your work surface is flat and clean to prevent the computer cover from being scratched.
3
Ensure you follow the Turning off your computer.
4
Disconnect all network cables from the computer.
CAUTION: To disconnect a network cable, first unplug the cable from your computer and then unplug the cable from
the network device.
5
Disconnect your computer and all attached devices from their electrical outlets.
6
Press and hold the power button while the computer is unplugged to ground the system board.
NOTE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an
unpainted metal surface at the same time as touching a connector on the back of the computer.
After working inside your computer
After you complete any replacement procedure, ensure that you connect any external devices, cards, and cables before turning on your
computer.
1
Connect any telephone or network cables to your computer.
CAUTION: To connect a network cable, first plug the cable into the network device and then plug it into the
computer.
2
Connect your computer and all attached devices to their electrical outlets.
3
Turn on your computer.
4
If required, verify that the computer works correctly by running ePSA diagnostics.
8
Working on your computer
2
Removing and installing components
Topics:
•
Screw size list
•
Recommended tools
•
Power supply unit (PSU)
•
Side cover
•
Air shroud
•
Front bezel
•
PCIe holder
•
Intrusion switch
•
Front system fan assembly
•
Internal chassis speaker
•
Hard disk drive and the Optical disk drive bezel
•
Hard disk drive assembly
•
Front input and output bezel
•
Front input and output panel
•
Rear system fan
•
Right side cover
•
Slim Optical Disk Drive
•
Power distribution and fan control board
•
Front HDD Fan Bracket
•
Fan bracket
•
Graphical processing unit(GPU)
•
Memory
•
Coin cell battery
•
Processor heat sink module
•
System board
Screw size list
Table 1. Screw list
Component
Screw Type
Quantity
PSU extended card
#6-32X1/4 inches
3
FIO board
#6-32X1/4 inches
2
Slim ODD cable for blind mate
M3X5.0mm
2
Slim ODD cable for blind mate with ODD
bracket
#6-32 UNC X5.45mm
1
FIO bracket
#6-32X1/4 inches
1
Removing and installing components
9
Component
Screw Type
Quantity
Right Side Cover
#6-32 UNC X7.0mm
2
Up-Bottom air shroud
M3X5.0mm
3
Down-Bottom air shroud
M3X5.0mm
2
Motherboard
#6-32X1/4 inches
12
Front Fan Bracket-MB tray
#6-32X1/4 inches
2
Front Fan Bracket-Front wall
#6-32X1/4 inches
2
Intruder holder
#6-32X1/4 inches
1
Rear Fan bracket
#6-32X1/4 inches
2
Rear HDD cover
#6-32 UNC X7.0mm
2
Flex0 HDD bay bracket
#6-32 UNC X5.45mm
4
Flex0 6025fan bracket for cable attached
#6-32 UNC X5.45mm
2
Flex0 6025fan bracket for hot plug
#6-32 UNC X5.45mm
2
Flex0 and Flex1 HH ODD bracket
#6-32 UNC X5.45mm
4
Flex1 HDD bay bracket
#6-32 UNC X5.45mm
4
Flex1 6025fan bracket for cable attached
#6-32 UNC X5.45mm
2
Flex1 6025fan bracket for hot plug
#6-32 UNC X5.45mm
2
Flex2 HDD bay bracket
#6-32 UNC X5.45mm
4
Flex2 6025fan bracket for cable attached
#6-32 UNC X5.45mm
2
Flex3 HDD bracket
#6-32 UNC X5.45mm
4
Flex3 6025fan bracket for cable attached
#6-32 UNC X5.45mm
2
Flex4 HDD bracket
#6-32 UNC X5.45mm
4
Flex4 6025fan bracket for cable attached
#6-32 UNC X5.45mm
2
HH ODD holder
M3X5.0mm
4
HSBP board
#6-32 UNC X5.45mm
3
CPU0 cooler/CPU0 Liquid Cooler
T-30 torx bolt
4
CPU1 cooler/CPU1 Liquid Cooler
T-30 torx bolt
4
Liquid Cooler Bracket
#6-32 UNC X5.45mm
12
Recommended tools
The procedures in this document require the following tools:
•
Phillips #0 screwdriver
•
Phillips #1 screwdriver
•
Philips #2 screwdriver
•
Plastic scribe
•
T-30 torx screwdriver
10
Removing and installing components
NOTE: The #0 screw driver is for screws 0-1 and the #1 screw driver is for screws 2-4
Power supply unit (PSU)
Removing the PSU
1
Follow the procedure in Before working inside your computer.
2
Disconnect the power cable from the system.
3
Press the PSU release latch [1] and slide the power supply away from the system [2].
NOTE: If the PSU cannot be removed then remove the right side cover of the system and check if the PSU is secured
with a screw.
Installing the PSU
1
Slide in the power supply unit to the PSU slot on the system.
2
Connect the power cable to the system.
3
Follow the procedure in After working inside your computer
Side cover
Removing the side cover
1
Follow the procedure in Before working inside your computer.
Removing and installing components
11
CAUTION: The system will not power on while the side cover is off. Also, the system will shut down if the side cover is
removed while the system is on.
2
To remove the side cover:
3
Press the latch
4
Pull the latch [1] upward and rotate it to release the cover [2].
5
Lift the cover to remove it from the system.
12
Removing and installing components
Installing the side cover
1
First hold and align the bottom of the side cover to the chassis.
2
Ensure that the hook on the bottom of the side cover snaps into the notch on the system.
3
Press the system cover until it clicks into place.
CAUTION: The system will not power on without the side cover. Also, the system will shut down if the side cover is
removed while the system is on.
4
Follow the procedure in After working inside your computer .
Air shroud
Removing the air shroud
1
Follow the procedure in Before working inside your computer.
2
Remove the side cover.
3
To remove the air shroud:
a
b
Disconnect the fan connector cable from the system board [1].
Lift the shroud from the system [2].
Installing the air shroud
1
Place the shroud into its position and ensure that the tab fits into the system.
2
Press down the shroud until it locks with a click.
3
Reconnect the fan connector cable to the system board.
Removing and installing components
13
4
Install the side cover.
5
Follow the procedure in After working inside your computer.
Removing the air shroud fan
1
Follow the procedure in Before working inside your computer.
2
Remove the:
a
b
side cover
removing air shroud (Top)
3
To remove the fan, release the fan connector cable from the latches [1] and [2].
4
Remove the screws that secures the fan to the air shroud [1], and lift the fan away from the air shroud [2].
NOTE: The shroud will need to be flexed open slightly in order to be removed.
14
Removing and installing components
Installing the air shroud fan
1
Place the fan into its position inside the air shroud .
2
Replace the screws that secure the fan to the air shroud.
3
Route back the fan connector cable through the latches on the air shroud.
4
Install the:
a
b
5
air shroud (top)
side cover
Follow the procedure in After working inside your computer.
Front bezel
Removing the front bezel
1
Follow the procedure in Before working inside your computer.
2
Remove the side cover.
3
To remove the front bezel:
a
Pry the retention tabs to release the front bezel from the system.
Removing and installing components
15
b
16
Rotate the bezel forward and lift the front bezel away from the system.
Removing and installing components
Installing the front bezel
1
Hold the bezel and ensure that the hooks on the bezel snap into the notches on the system.
2
Rotate the bezel forward and press the front bezel until the tabs click into place.
3
Follow the procedure in After working inside your computer.
PCIe holder
Removing PCIe card holder
1
Follow the procedure in Before working inside your computer.
2
Remove the following:
a
b
3
side cover
air shroud
To remove the PCIe card holder:
NOTE: If full length cards are installed, you will need to remove these cards before removing the holder.
NOTE: If MegaRAID 9460 is installed, disconnect the Super CAP from the card before removing the PCIe card holder
from the system.
a
b
4
Disconnect the power cables on either side of the card holder by pressing the tab and pulling it out of the cable slot in the PCIe
holder [1] and [2].
Release the dual cables passing through the clip on the card holder [3].
Release the latches connecting the front system fan assembly, and lift the PCIe card holder away from the chassis.
Removing and installing components
17
Installing the PCIe card holder
1
Align the PCIe card holder to the slot in front of the system fan assembly, and press down until it clicks in place.
2
Route the dual cables back through the clip on the PCIe card holder.
3
Connect the power cables on either side to the cable slots in the PCIe card holder.
4
Reinstall the full length cards if they were removed.
5
If the MegaRAID 9460 was removed, please connect the Super CAP back to the card.
6
Install the:
a
b
7
air shroud
side cover
Follow the procedure in After working inside your computer.
Intrusion switch
Removing the intrusion switch
1
Follow procedure in Before working inside your computer.
2
Remove the right side cover.
3
To remove the intrusion switch that is located at the bottom of the system board:
NOTE: The system will not power on when the intrusion switch is uninstalled.
a
b
18
Press the knob of the intrusion switch toward the bottom of the chassis [1, 2].
Pull the intrusion switch down to remove it from the slot [3].
Removing and installing components
4
Install the right side cover
5
Flip the system back with the system cover facing up where the release latch is available.
6
Remove the following components :
a
b
c
7
side cover
air shroud
PCIe card holder
To remove the intrusion switch module:
a
b
c
d
e
Pull the bottom intrusion switch cable up toward the chassis [1].
Press the tab to disconnect the intrusion switch cable from the system board [2].
Unroute the intrusion switch cables from the clip on the chassis [3].
Remove the screw on the intrusion module [4].
Lift the intrusion module from the front system fan assembly [5].
Removing and installing components
19
Installing the intrusion switch
1
Place the intrusion switch module into the slot in the front system fan assembly.
2
To secure the intrusion switch module to the front system fan chassis, replace the single screw on the module.
3
Route the intrusion switch cables through the clip on the chassis.
4
Connect the intrusion switch cable to the system board.
5
Push the bottom intrusion switch cable down toward the bottom chassis.
6
Replace the following components:
a
b
c
PCIe graphics card holder
air shroud
side cover
7
Remove the right side cover.
8
Pull the intrusion switch cable up from the top chassis.
9
Insert and slide the intrusion switch into the slot in the chassis to secure it.
10
Follow the procedure in After working inside your computer.
20
Removing and installing components
Front system fan assembly
Removing the front system fan assembly
1
Follow the procedure in Before working inside your computer.
2
Remove the following:
a
b
c
d
3
To remove the system fan assembly:
a
b
4
side cover
front bezel
air shroud
PCIe card holder
Remove the single screw on the intrusion switch module [1], and lift it away from the system fan chassis [2].
Disconnect the internal chassis speaker cable from the connector, unroute it from the clip on the system fan chassis [3], and lift
it away from chassis [4].
Disconnect the four system fan cables from the connectors on the system board.
Removing and installing components
21
CAUTION: Do not pull the connector by the cable wires. Instead, disconnect the cable by pulling on the connector end.
Pulling the cable wires may loosen them from the connector.
5
22
Remove the two screws securing the fan chassis to the system [1], and the two screws securing the fan chassis in front of the system
[2].
Removing and installing components
6
Rotate and lift the fan assembly away from the system.
Removing and installing components
23
Installing the front system fan assembly
1
Hold the system fan by the sides with the cable end facing the bottom of the chassis.
2
Replace the two screws securing the system fan assembly in front of the system.
3
Replace the two screws securing the system fan assembly in the system.
4
Connect the four system fan cables to the system board.
5
Route back the internal chassis speaker cable through the clip on the system fan assembly, and connect the internal chassis speaker
to the connector.
6
Replace the intrusion switch module to the slot on the fan assembly and insert the screw to secure it with the system fan assembly.
7
Install the following components:
a
b
c
d
8
PCIe graphics card holder
air shroud
front bezel
side cover
Follow the procedure in After working inside your computer.
Internal chassis speaker
24
Removing and installing components
Removing the internal chassis speaker
1
Follow the procedure in Before working inside your computer.
2
Remove the following:
a
b
c
3
To remove the internal chassis speaker:
a
b
4
side cover
front bezel
air shroud
Disconnect one end of the internal chassis speaker cable from the connector on the system fan assembly [1].
Unroute the internal chassis speaker cable from the clip on the system fan assembly.
Press and hold the tabs [2] on either side of the internal chassis speaker, to slide and remove it out of the system [3].
Removing and installing components
25
Installing the internal chassis speaker
1
Press and hold the tabs on either side of the internal chassis speaker, and slide the speaker module into the slot to secure it to the
system.
2
Route the internal chassis speaker cable through the clip on the system fan assembly.
3
Connect the one end of the internal chassis speaker cable to the connector on the system fan assembly.
4
Install the following components:
a
b
c
5
air shroud
front bezel
side cover
Follow the procedure in After working inside your computer
Hard disk drive and the Optical disk drive bezel
Removing the HDD and the ODD bezel
1
Follow the procedure in Before working inside your computer.
2
Remove the following components:
a
b
3
4
26
side cover
front bezel
To remove the HDD bezel:
a
b
Press the blue unlock button [1], which is located near the front system fan assembly.
Slide the latch [2] on the front I/O bezel, to release the HDD bezel from the chassis [3].
c
Rotate and lift the HDD bezel out from the chassis [3].
Optional: Remove the ODD bezel next to the HDD bezel from the chassis by prying the edges of the bezel and lifting it away.
Removing and installing components
Installing the HDD and the ODD bezel
1
If the ODD bezel is removed, install it by aligning the notch of the bezel into the slot on the chassis.
2
Align the HDD bezel onto its slots on the chassis and press the HDD bezel towards the chassis.
3
Press the blue lock button located near the front system fan assembly, to secure the HDD bezel to the chassis.
4
Install the following components:
a
b
5
front bezel
side cover
Follow the procedure in After working inside your computer
Hard disk drive assembly
Removing the HDD bracket
1
Follow the procedure in Before working inside your computer.
2
Remove the:
a
side cover
b
NOTE: Do not remove the side cover, if the front I/O bezel is unlocked.
HDD and ODD bezel
NOTE: Remove only the HDD bezel.
3
To remove the HDD bracket:
a
Press the release button [1] to unlock the latch [2].
b
Pull the latch to slide the bracket out of the HDD slot.
Removing and installing components
27
Installing the HDD bracket
1
Slide the bracket into the drive bay until it clicks into place.
CAUTION: Ensure that the latch is open before installing the bracket.
2
Lock the latch.
3
Install the following components:
a
b
4
HDD and ODD bezel
side cover
Follow the procedure in After working inside your computer.
Removing the HDD
1
Follow the procedure in Before working inside your computer.
2
Remove the following:
a
b
c
3
To remove the HDD:
a
28
side cover
HDD and ODD bezel
HDD bracket
Expand one side of the bracket.
Removing and installing components
b
Lift the hard drive out of the bracket.
Installing the HDD
1
Insert the HDD into the 3.5" bracket with the connector end of the hard drive towards the back of the HDD bracket.
2
Slide the HDD bracket back into the hard drive bay.
Removing and installing components
29
3
Install the following:
a
b
c
4
HDD bracket
HDD and ODD bezel
side cover
Follow the procedure in After working inside your computer
Front input and output bezel
Removing the front input and output bezel
1
Follow the procedure in Before working inside the computer.
2
Remove the:
a
b
c
side cover
front bezel
HDD and ODD bezel
3
To remove the front Input/Output (I/O) bezel, pry the edges of the panel [1].
4
Slightly slide the panel, and lift it away from the chassis.
30
Removing and installing components
Installing the front input and output bezel
1
Align and press the bezel toward the front chassis on the system.
2
Install the:
a
b
c
3
HDD and ODD bezel
front bezel
side cover
Follow the procedure in After working inside your computer
Front input and output panel
Removing the front input and output panel
1
Follow the procedure in Before working inside your computer.
2
Remove the following:
a
b
c
d
side cover
air shroud
front bezel
PCIe holder
Removing and installing components
31
e
f
g
3
To remove the front Input/Output (I/O) panel:
a
b
32
front system fan
HDD and ODD bezel
input and output bezel
Disconnect the following cables from the connectors on the I/O panel.
•
Front panel cable [1]
•
Front USB 3.1 cable [2]
•
Front USB 3.1 cable [3]
•
Front panel audio cable [4]
Remove the single screw that secures the I/O panel to the chassis.
Removing and installing components
4
Slide the I/O panel toward the left of the system to release it, and then remove the I/O panel out of the system.
Removing and installing components
33
Installing the front input and output panel
1
Insert the I/O panel into the slot on the front of the chassis.
2
Slide the I/O panel toward the right of the system to secure it to the chassis.
3
Replace the screw to secure the I/O panel to the chassis.
4
Connect the following cables to the connectors on the I/O panel:
•
Front panel cable
•
Front USB 3.1 cable
•
Front USB 3.1 cable
•
Front panel audio cable
NOTE: The color of the cable matches the color of the connector.
5
Install the following:
a
b
c
34
input and output bezel
HDD and ODD bezel
front system fan
Removing and installing components
d
e
f
g
6
PCIe holder
front bezel
air shroud
side cover
Follow the procedure in After working inside your computer
Removing the input and output panel bracket
1
Follow the procedure in Before working inside your computer.
2
Remove the following:
a
b
c
d
e
f
g
h
3
side cover
air shroud
front bezel
PCIe holder
front system fan
HDD and ODD bezel
input and output bezel
input and output panel
To remove the Input/Output (I/O) panel bracket:
a
Remove the two screws that secure the I/O panel to the bracket.
b
Release and remove the I/O panel out of the bracket.
Removing and installing components
35
Installing the input and output panel bracket
1
Insert the Input/Output (I/O) module into the metal bracket.
2
Replace the two screws to secure the I/O panel to the I/O bracket.
3
Install the:
a
b
c
d
e
f
g
h
4
input and output panel
input and output bezel
HDD and ODD bezel
front system fan
PCIe holder
front bezel
air shroud
side cover
Follow the procedure in After working inside your computer
Rear system fan
Removing the rear system fan
1
Follow the procedure in Before working inside your computer.
2
Remove the following:
a
b
3
To remove the rear system fan assembly:
a
36
side cover
air shroud
Remove the two screws [1], and press the tab [2] to rotate the rear system fan into the chassis and remove it from holder.
Removing and installing components
b
Disconnect the system fan cables from the system board [1, 2].
CAUTION: Do not pull the connector by the cable wires. Instead, disconnect the cable by pulling on the
connector end. Pulling on the cable wires may loosen them from the connector.
4
Lift the system fan assembly from the system.
Removing and installing components
37
Installing the rear system fan
1
Hold the rear system fan by the sides with the cable end facing the bottom of the chassis.
2
Connect the two system fan cables to the system board.
3
Replace the two screws to secure the fan with the chassis.
4
Install the:
a
b
5
air shroud
side cover
Follow the procedure in After working inside your computer.
Right side cover
Removing the right side cover
1
Follow the procedure in Before working inside your computer.
2
Place the system chassis on the side with the right side cover facing upward.
3
Remove the two screws [1], that secure the right side cover to the chassis.
4
Slide the side cover back with the handle, and then lift it away from the system [2].
Installing the right side cover
1
Slide the cover forward and ensure that the hooks on the cover snap into the notches on the system.
2
Replace the two screws that secure the right side of the cover to the chassis.
3
Follow the procedure in After working inside your computer.
38
Removing and installing components
Slim Optical Disk Drive
Removing the slim ODD and ODD latch
1
Follow the procedure in Before working inside the computer.
2
Remove the right side cover
3
To remove the ODD:
a
b
4
Disconnect the data cable and power cable [1] from the optical drive connector.
Slide the blue latch towards the left of the chassis, and push the drive forward [2].
Remove the ODD out of the drive bay.
Removing and installing components
39
5
40
To remove the ODD bracket from the ODD drive:
a
Push the optical drive latch inwards so that the latch disconnects from the optical drive.
b
Remove the latch from the optical drive.
Removing and installing components
Installing the slim ODD and ODD latch
1
Place the ODD latch into its position on the ODD drive and lock it.
2
Slide the optical drive into the drive bay from the front of the system until it fits in to place.
3
Connect the data cable and power cable to the connectors on the optical drive.
4
Install the right side cover
5
Follow the procedure in After working inside your computer
Power distribution and fan control board
Removing the power distribution and fan control board
1
Follow the procedure in Before working inside the computer.
2
Remove the:
a
b
3
PSU
right side cover
To remove the power distribution and fan control board:
a
b
c
Press the tab on both sides of the connector and disconnect the power cable on the control board [1].
Disconnect the fan cables from the connectors on the control board [2].
Disconnect the power, PDB, and power VGA cables from the connectors on the control board [3].
Removing and installing components
41
4
Remove the three screws that secure the control board to the chassis [1, 2]. Lift the control board away from the chassis.
Installing the power distribution and fan control board
1
Replace the control board into its slot on the chassis and secure it with the three screws to the chassis.
2
Connect the two power cables, fan cables, PDB, power VGA cables, to the connectors on the control board.
42
Removing and installing components
3
Install the:
a
b
4
right side cover
PSU
Follow the procedure in After working inside your computer
Front HDD Fan Bracket
Removing the front HDD fan bracket
1
Follow the procedure in Before working inside the computer.
2
Remove the right side cover
3
To remove the front HDD fan bracket:
a
b
c
d
Remove the four screws securing both the fan brackets to the chassis [1].
Press the tabs of the connector to disconnect the SATA 0 cable from the connector on the system board [2].
Press the tabs to disconnect the power cable and remove it from the plug [3].
Disconnect the fan cables from the connectors on the power distribution and fan control board [4].
CAUTION: Do not pull the connector by the cable wires. Instead, disconnect the cable by pulling on the
connector end. Pulling on the cable wires may loosen them from the connector.
4
Remove the HDD fan bracket from the chassis.
Removing and installing components
43
Installing the front HDD fan bracket
1
Connect the fan cables to the connectors on the power distribution and fan control board.
2
Connect the power cable to the connector on the power distribution and fan control board.
3
Connect the SATA 0 cable to the connector on the system board.
4
Replace the HDD Fan brackets into their slots on the chassis and secure them with screws to the chassis.
5
Install the right side cover
6
Follow the procedure in After working inside your computer
Fan bracket
Removing the fan from the fan bracket
1
Follow the procedure in Before working inside your computer.
2
Remove the:
a
b
3
To remove the fan from the fan bracket:
a
b
44
side cover
system fan
Slide out the four rubber grommets for each fan from the fan chassis [1].
Lift the fan and remove it from the fan assembly [2].
Removing and installing components
Installing the fan into the fan bracket
1
Place the fan into the fan bracket.
2
Tighten the grommets that secure the fan to the fan bracket.
3
Install the:
a
b
4
system fan
side cover
Follow the procedure in After working inside your computer
Removing and installing components
45
Graphical processing unit(GPU)
Removing the GPU
1
Follow the procedure in Before working inside your computer.
2
Remove the side cover.
3
To remove the GPU:
46
a
Disconnect the power cable [1] from the GPU card.
b
NOTE: Not all GPU cards will have power cable, may not apply to all systems.
Press and rotate the blue clips backward [2], to unlock the filler bracket.
c
Lift the GPU from the PCIe slot on the system board.
Removing and installing components
Installing the GPU
1
Align and place the GPU to the PCIe slot on the system board.
2
Press it down so that it is securely seated on the slot.
3
Connect the power cable to the GPU.
4
Lock both the blue clips forward on the filler bracket to secure the GPU to the system board.
5
Install the side cover.
6
Follow the procedure in After working inside your computer.
Memory
Removing the memory module
1
Follow the procedure in Before working inside your computer.
2
Remove the following:
a
b
3
side cover
air shroud
Press the memory module retention tabs on each side of the memory module.
Removing and installing components
47
4
Lift the memory module out of the memory slot on the system board.
WARNING: Rotating the memory module out of the slot will cause damage to the memory module. Ensure to pull it
straight out of the memory module slot.
Installing the memory module
1
Align the notch on the memory module with the tab on the memory module connector.
2
Insert the memory module into the memory module slot.
3
Press the memory module firmly until the retention tabs click into place.
NOTE: Do not pull the retention levers up. Always press down firmly on the module until the levers lock into place
unassisted.
4
Install the:
a
b
5
air shroud
side cover
Follow the procedure in After working inside your computer
Coin cell battery
Removing the coin cell battery
1
Follow the procedure in Before working inside your computer.
2
Remove the:
a
b
c
3
To remove the coin cell battery:
a
48
side cover
graphical processing unit(GPU)
air shroud
Press the release latch [1] away from the battery to allow the battery to pop-up from the socket [2].
Removing and installing components
b
Lift the coin-cell battery out of the system board.
Installing the coin cell battery
1
Place the coin-cell battery into its slot on the system board.
2
Press the coin-cell battery with positive (+) side facing up until the release latch springs back into place and secures it to the system
board.
3
To install:
a
b
c
4
air shroud
graphical processing unit (GPU)
side cover
Follow the procedure in After working inside your computer.
Removing and installing components
49
Processor heat sink module
Removing the processor heat sink module
1
Follow the procedure in Before working inside your computer.
2
Remove the:
NOTE: Ensure that you have Torx 30 screwdriver to remove the processor heat sink module (PHM).
a
b
3
side cover
air shroud
To remove the heat sink:
a
b
Remove the four heat sink screws [1], in the diagonal order (4, 3, 2, 1).
Lift the heat sink away from the CPU slot on the system board.
CAUTION: CPU will be removed with the heat sink.
50
Removing and installing components
Installing the processor heat sink module
1
Place the heat sink on the CPU slot.
2
Replace the four screws in the diagonal order (1,2,3,4), to secure the heat sink to the system board.
3
Install the:
a
b
4
air shroud
side cover
Follow the procedure in After working inside your computer.
Removing the CPU
1
Follow the procedure in Before working inside your computer.
2
Remove the:
a
b
c
3
side cover
air shroud
processor heat sink module
To remove the central processing unit (CPU):
a
b
c
Hold the processor heat sink module upside down.
Pry the two processor carrier latchs [1] from the processor heat sink module.
Press the other two carrier latchs [2] of the processor carrier and remove it from the slot in the heat sink.
Removing and installing components
51
d
Use a torx screwdriver to pry the CPU off the processor heat sink module. Place the blade between the clip and the CPU.
e
NOTE: A flatbed screwdriver or plastic scribe can also be used as well.
Unlatch the CPU from the two keying latches on the processor carrier and gently lift the CPU.
NOTE: Avoid touching the CPU contacts with your
fingers.
52
Removing and installing components
Installing the CPU
1
Orient the processor carrier so that the smooth (logo-less) side of the carrier is facing up and the triangle mark on the carrier is on the
bottom left hand corner.
2
Align the processor with the carrier so that the triangle mark on the top side of the processor is aligned with the triangle mark on the
carrier.
Removing and installing components
53
3
Flip both the processor and the carrier over so that the pins on the processor and the logo side of the carrier are facing up.
4
Carefully insert the processor into the carrier so that it is secured by the hooks on the upper and lower side of the carrier.
NOTE: After inserting the processor into the carrier, check to see whether the small triangle on the processor aligns
with the triangle on the carrier. If they are not aligned repeat the preceding steps.
5
54
Align the processor and carrier assembly with the heat sink so that the triangle marks on the processor and carrier are aligned with the
triangle mark on the top side of the heat sink (captive screw #2).
Removing and installing components
6
Insert the processor and carrier assembly into the heat sink so that the hooks on the four corners of the carrier are locked into the
openings of heat sink.
NOTE: After inserting the processor and carrier assembly into the heat sink, double check to see whether the triangle
on the carrier is located on the bottom right corner of the heat sink (when the bottom side of the heat sink is facing
up).
7
Install the processor and heat sink onto the central processing unit (CPU) socket and then secure the four captive screws on the heat
sink to the system board in sequential order (1 > 2 > 3 > 4).
Removing and installing components
55
8
Install the:
a
b
c
9
heat sink
air shroud
side cover
Follow the procedure in After working inside your computer
System board
Removing system board
1
Follow the procedure in Before working inside your computer.
2
Remove the:
a
b
c
d
e
f
g
h
3
56
side cover
front bezel
air shroud
PCIe card holder
front system fan
memory module
processor heat sink module
rear system fan
Disconnect the following cables from the system board:
•
Front panel audio cable [1]
•
Power cable
•
Power control cable
•
Internal chassis speaker cable
•
Intrusion module cable
•
System fan 3 cable [2]
Removing and installing components
4
Disconnect the front panel cables [1], power cable [2], front panel USB 2 cable and DD cable [3]
5
Remove the right side cover, to disconnect the SATA 0 cable from system board.
NOTE: Depending on the system configuration, additional cables might need to be
disconnected.
Removing and installing components
57
6
Remove the twelve screws securing the system board to the chassis.
7
Lift the system board away from the chassis.
58
Removing and installing components
Installing the system board
1
Align and place the system board onto the chassis and slide it back to its position.
2
Tighten the screws to secure the system board to the chassis.
3
Connect all the cables to the connectors on the system board.
4
Install the:
a
b
c
d
e
f
g
h
i
rear system fan
processor heat sink module
GPU
memory module
front system fan
PCIe card holder
air shroud
front bezel
side cover
5
Flip the system to connect the SATA 0 cable to the connector on the system board.
6
Install the right side cover
7
Follow the procedure in After working inside your computer
System board components
Figure 1. Components of the system board
Removing and installing components
59
1
PCIe 3*16 (4 slots) and 3*8 ( 1 slot)
2
Rear fan 0 connector
3
CPU1 memory slots
4
CPU1 socket
5
CPU1 memory slots
6
Rear fan 0 connector
7
CPU1 PCIe 3 x16 Slots (2)
8
Front panel audio
9
CPU1_DIS
10
Piezo speaker
11
CPU fan 0 connector
12
Power Control
13
Power 2
14
Intrusion switch connector
15
System Fan 3
16
Internal speaker connector
17
CPU1 memory slots
18
CPU 0 socket
19
System Fan 2
20
CPU1 memory slots
21
System Fan 1
22
LPC_ESPI_Debug
23
Power cable 1
24
CPU fan 1
25
Coin Cell battery
26
ODD cable
27
Front Panel USB
28
USB 2_Int
29
Flex USB
30
Power remote
60
Removing and installing components
31
VROC_key
Removing and installing components
61
3
Technology and components
This chapter details the technology and components available in the system.
Topics:
•
Memory configuration
•
Technologies list
•
Teradici PCoIP
Memory configuration
This section provides information about the memory configuration for the Dell Precision Tower 7920 systems.
The following table illustrates the memory configuration and population rules for the Dell Precision Tower 7920:
62
Technology and components
Technologies list
This section provides information about the technologies that comes with the Dell Precision 7920 Tower.
The following table lists the basic of technologies that are available on the Dell Precision 7920 Tower systems for Dell internal users only.
Table 2. Technologies list
No.
Category
Technology
1
Chipset
Intel C620 Series Chipset (C621)
2
Processor
•
•
•
•
•
Intel Xeon Platinum 81xx
Processor
Intel Xeon Gold 61xx
Processor
Intel Xeon Gold 51xx
Processor
Intel Xeon Silver 41xx
Processor
Intel Xeon Bronze 31xx
Processor
3
Memory
DDR4
4
Audio
Integrated Realtek ALC3234 High
Definition Audio Codec (2
Channel)
5
Network
NIC Integrated RJ45
6
Graphics
Radeon Pro WX
NVIDIA
7
Storage
Browser Path
•
•
•
•
•
•
9100
7100
5100
4100
3100
2100
•
•
•
•
•
•
•
•
•
•
Quadro GP100
Quadro P6000
Quadro P5000
Quadro P4000
Quadro P2000
Quadro P1000
Quadro P600
Quadro P400
NVS 310
NVS 315
•
CLIENT: Dell or other Branded Zero Client (TERA Gen 2)
(Dell-Wyse P25) DUAL Monitor Support
SATA
SAS
Dell UltraSpeed Quad (PCIE M.2
Interposer)
Dell UltraSpeed Duo (PCIE M.2
Interposer)
9
Remote Solutions
1-1 Teradici PCoIP
Technology and components
63
No.
Category
Technology
Browser Path
•
•
•
•
HOST: PCIe x1 PCoIP Dual Host Card (TERA Gen 2)
CLIENT: Dell or other Branded Zero Client (TERA Gen 2)
(Dell-Wyse P45 ) QUAD Monitor Support
HOST: PCIe x1 PCoIP Quad Host Card (TERA Gen 2)
Support Dual Terra Card configurations
NOTE: For further information about the Teradici PCoIP
Card host driver installation, see Teradici PCoIP.
Teradici PCoIP
This section provides an overview of the host driver installation process.
Installing the Teradici PCoIP Card Host Dual/Quad
Install the PCoIP host driver software from dell.com/support.
NOTE: You cannot upgrade the PCoIP host driver software while a VMware View-brokered PCoIP session is active between a
host workstation or host PC and VMware View client. Doing this will result in losing access to your mouse and keyboard when the
driver software is removed.
To upgrade the PCoIP host driver software in this type of deployment, do one of the following:
•
Connect to the host from a zero client.
•
Upgrade the software while connecting to the host through another desktop-remoting protocol such as RDP or VNC.
Installing the PCoIP Host Driver Software on a Host PC:
1
Download the PCoIP host driver software from the Teradici Support site (click Current PCoIP Product and Releases).
2
Log in to the administrative web interface for the host card.
3
From the Configuration > Host Driver Function menu, enable the Host Driver Function.
4
Restart the host PC.
5
Install the PCoIP host software package appropriate for the operating system installed on the host PC. You can start the install
process by double-clicking the installer:
6
When the Welcome screen appears, click Next.
7
Accept the terms, and then click Next.
8
Ensure that the installation location is correct, and click Next.
9
Click Install.
a
64 bit: PCoipHostSoftware_x64-v4.3.0.msi (or later)
NOTE:
For Windows 7, when the driver is installed, a Windows Security dialog may appear. Click Install to continue with the
installation. To keep this dialog box from appearing in the future, select Always trust software from Teradici Corporation.
10
If prompted, restart the operating system; otherwise, skip this step. When restarted, the host driver software installation process
continues when the OS boots up. Click Install to continue.
11
Click Finish to complete the installation.
64
Technology and components
4
System specifications
Topics:
•
System specifications
•
Memory specifications
•
Video specifications
•
Audio specifications
•
Network specifications
•
Card Slots
•
Storage specifications
•
External connectors
•
Power specifications
•
Physical specifications
•
Environmental specifications
System specifications
Feature
Specification
Processor type
Intel Xeon Processor Scalable Family
Total cache
•
Intel Xeon Platinum 81xx Processor
•
Intel Xeon Gold 61xx Processor
•
Intel Xeon Gold 51xx Processor
•
Intel Xeon Silver 41xx Processor
•
Intel Xeon Bronze 31xx Processor
Up to 38.5 MB
Memory specifications
Features
Specifications
Type
DDR4 RDIMM ECC
Maximum Frequency 2666 MHz
Speed
2666 MHz
Connectors
24 DIMM Slots (12 per CPU)
DIMM capacities
4 GB, 8 GB, 16 GB, 32 GB, 64 GB, 128 GB
NOTE: Six channel memory up to 1.5 TB 2666 MHz DDR4 ECC memory per CPU with select CPU
SKUs..
Minimum memory
16 GB (2x8 GB) i.e. 2 DIMMs per CPU
System specifications
65
Features
Specifications
Maximum memory
3 TB
NOTE: Up to 3 TB with select CPU SKUs
Video specifications
Features
Graphic cards
Specifications
•
Radeon Pro WX 9100
•
NVIDIA Quadro GP100
•
NVIDIA Quadro P6000
•
NVIDIA Quadro P5000
•
Radeon Pro WX 7100
•
Radeon Pro WX 5100
•
Radeon Pro WX 4100
•
NVIDIA Quadro P4000
•
NVIDIA Quadro P2000
•
Radeon Pro WX 3100
•
Radeon Pro WX 2100
•
NVIDIA Quadro P1000
•
NVIDIA Quadro P600
•
NVIDIA Quadro P400
•
NVIDIA NVS 310
•
NVIDIA NVS 315
Audio specifications
Features
Specifications
Type
High Definition Audio Codec (2 Channel)
Controller
Integrated Realtek ALC3234
Internal Speaker
Power Rating
2W
Internal microphone
support
no
Network specifications
Features
Specifications
Integrated
Intel i219 and i210 Gigabit Ethernet controllers with Intel Remote Wake UP, PXE and Jumbo frames support.
Network adaptor 2
(Optional)
•
Intel i210 10/100/1000 single port PCIe (Gen 3 x1) gigabit network card.
•
Intel X550-T2 10GbE dual port PCIe (Gen 3 x4) network card.
•
Aquantia AQN-108 2.5Gbit/5Gbe single port PCIe (Gen3 x4) network card.
66
System specifications
Card Slots
Features
Specifications
Type
PCIe Gen 3
Slots
•
two PCIE Gen 3 x16
•
two PCIE Gen 3 x16 (enabled with 2nd CPU)
•
one PCIE Gen 3 x8 (open ended connector)
•
one PCIE Gen 3 x16 (wired as x4)
•
one PCIE Gen 3 x16 (wired as x1)
Storage specifications
Features
Specifications
Externally Accessible DVD-ROM; DVD+/-RW Optional 5.25” bay devices: BD, DVD+/-RW
Internally Accessible
•
M.2 NVMe PCIe SSDs—Up to 8* x 1TB drives on 2 Dell Precision Ultra-Speed Drive Quad x16 cards. Requires
dual CPU config
•
Front FlexBay M.2 NVMe PCIe SSDs—Up to 4* x 1TB drives, 2 drives per CPU. Requires dual CPU config
•
Up to 8 x 3.5" (or 2.5") SATA Drives
•
Up to 10 x 3.5" (or 2.5") SATA/SAS Drives with optional controller
External connectors
Features
Audio
Specifications
•
Rear—1 x Audio Line out
•
Rear—1 x Audio Line in/Microphone
•
Front—1 x Universal Audio Jack
Network
Rear—2 x RJ45 Network ports
Serial port
Rear—1 x Serial port
USB
PS2
•
Front—2 x USB 3.1 Gen 1 and 2 x USB 3.1 Gen 1 Type-C (1 with PowerShare)
•
Rear—6 x USB 3.1 Gen 1
•
Rear—1 x Keyboard
•
Rear—1 x Mouse
Power specifications
Features
Specifications
Voltage
Input voltage 100VAC - 240VAC
System specifications
67
Features
Wattage
Specifications
•
1400W at 181VAC - 240VAC
•
1100W at 100VAC - 180VAC
Physical specifications
Features
Specifications
Height
433mm
Width
218mm
Depth
566mm
Weight (Minimum)
With front bezel
•
Min configuration 20.4 kg
•
Typical configuration 24.3 kg
•
Max configuration 33.1 kg
Environmental specifications
Temperature
Specifications
Operating
5 °C to 35 °C (41 F to 95 °F)
NOTE: * Starting at 5000 ft, the maximum operating ambient temperature is derated by 1 C (1.8 F) per
1000 ft up to 10,000 ft.
Storage
-40 °C to 65 °C(-40 F to 149 F)
Relative humidity Specifications
(maximum)
Operating
8% to 85% (non-condensing)
Storage
5% to 95% (non-condensing)
Maximum
vibration
Specifications
Operating
0.52 Grms, 5 to 350 Hz
Storage
2.0 Grms, 5 to 500 Hz
Maximum Shock Specifications
Operating
40 G half-sine 2.5 ms pulse
Storage
105 G half-sine 2.5 ms pulse
68
System specifications
5
System Setup
Topics:
•
General options
•
System configuration
•
Video
•
Security
•
Secure boot
•
Performance
•
Power management
•
POST behavior
•
Virtualization support
•
Maintenance
•
System logs
•
Engineering configurations
•
Updating the BIOS in Windows
•
System and setup password
General options
Table 3. General options
Option
Description
System Information
This section lists the primary hardware features of your computer.
•
•
•
•
•
Boot Sequence
Allows you to change the order in which the computer attempts to
find an operating system.
•
•
•
•
•
Boot List Option
System Information
Memory Configuration
Processor Information
Device Information
PCI Information
Diskette Drive
USB Storage Device
CD/DVD/CD-RW Drive
Onboard NIC
Internal HDD
Allows you to change the boot list option.
•
•
Legacy
UEFI
System Setup
69
Option
Description
Advanced Boot Options
Allows you to Enable Legacy Option ROMs
•
•
Enable Legacy Option ROMs—Default
Enable Attempt Legacy Boot
Date/Time
Allows you to set the date and time. The changes to the system date
and time take effect immediately.
UEFI Boot Path Security
Allows you to control whether the system prompts the user to enter
the Admin password when booting to a UEFI boot path.
Click one of the following options:
•
•
•
Always, Except Internal HDD—Default
Always
Never
System configuration
Table 4. System Configuration
Option
Description
Integrated NIC
Allows you to configure the integrated network controller. The
options are:
•
•
Enable UEFI Network Stack
Disabled
NOTE: You can use the Disabled option, only if
Active Management Technology (AMT) option is
disabled.
•
•
Integrated NIC 2
Enabled
Enabled w/PXE (Default)
Allows you to configure the integrated network controller. The
options are:
•
•
Enabled (Default)
Enabled w/PXE
NOTE: This feature is supported only on Tower 7920.
UEFI Network Stack
Allows pre-OS and early OS networking features to use any enabled
NICs.
•
Enabled UEFI Network Stack
This option is set by default.
Serial Port
Identifies and defines the serial port settings. You can set the serial
port to:
•
•
•
•
•
70
System Setup
Disabled
COM1 (Default)
COM2
COM3
COM4
Option
Description
NOTE: The operating system may allocate resources even
if the setting is disabled.
SATA Operation
7910 Tower
Allows you to configure the internal SATA hard-drive controller. The
options are:
•
•
•
Disabled
AHCI
RAID-On (Default)
NOTE: SATA is configured to support RAID
mode.
Drives
7910 Tower
•
•
•
•
•
•
•
•
•
SATA–0
SATA–1
SATA–2
SATA–3
SATA–4
SATA–5
SATA–6
SATA–7
SATA–8
Default Setting: All drives are enabled.
NOTE: If the hard drives are connected to a RAID
controller card, the hard drives will display {none} in all the
fields. The hard drives can be seen in the RAID controller
card BIOS.
PCIe Drives
Allows the enabling of Front PCIe attached Ports.
•
•
•
•
MiniSAS PCIe SSD-0
MiniSAS PCIE SSD-1
MiniSAS PCIe SSD-2
MiniSAS PCIE SSD-3
Default Setting: All drives are enabled.
SMART Reporting
This field controls if the hard drive errors for the integrated drives
are reported during system startup. This technology is part of the
SMART (Self Monitoring Analysis and Reporting Technology)
specification.
•
USB Configuration
Enable SMART Reporting - This option is disabled by default.
Allows you to enable or disable the internal USB configuration. The
options are:
•
•
•
•
Enable Boot Support
Enable Front USB Ports
Enable internal USB ports
Enable rear USB Ports
System Setup
71
Option
Description
HDD Fans
Allows you to control the HDD fans.
Default Setting: depends on the system configuration
Audio
Allows you enable or disable the audio feature.
•
Memory Map IO above 4GB
Enable Audio (Default)
Allows you enable or disable Memory Map IO above 4GB.
•
Thunderbolt
Memory Map IO above 4GB - This option is disabled by
default.
Allows you to enable or disable Thunderbolt device support
capability.
•
•
Miscellaneous devices
Enabled
Disabled (Default)
Allows you to enable or disable various on board devices.
•
•
•
Intel VMD Technology
Enable Secure Digital (SD) Card (Default On)
Secure Digital (SD) Card Read Only Mode
Secure Digital (SD) Card Boot
Allows you to enable or disable VMD on the front PCIe bays.
•
•
•
•
PCIe0
PCIe1
PCIe0_CPU1
PCIe1_CPU1
Default Setting: All options are enabled.
Allows you to disable VMD for the PCIe Slots.
•
•
Auto (Default On)
Disabled
Video
Table 5. Video
Option
Description
Primary Video Slot
Allows you to configure primary boot video device. The options are:
•
•
•
•
•
•
•
•
•
72
System Setup
Auto (Default)
SLOT 1
SLOT 2: VGA Compatible
SLOT 3
SLOT 4
SLOT 5
SLOT 6
SLOT1_CPU2: VGA Compatible
SLOT2_CPU2
Security
Table 6. Security
Option
Description
Strong Password
Allows you to enforce the option to always set strong passwords.
Default Setting: Enable Strong Password is not selected.
Password Configuration
You can define the length of your password. Min = 4 , Max = 32
Password Bypass
Allows you to enable or disable the permission to bypass the System password, when it is set. The options
are:
•
•
Password Change
Disabled (Default)
Reboot bypass
Allows you to enable the disable permission to the System passwords when the administrator password is
set.
Default Setting: Allow Non-Admin Password Changes is selected
UEFI Capsule Firmware
Updates
Allows you to update the system BIOS via UEFI capsule update packages.
•
Enable UEFI Capsule Firmware Updates
This option is set by default.
TPM Security
Allows you to enable the Trusted Platform Module (TPM) during POST.
Default Setting: The option is disabled.
Computrace (R)
Allows you to activate or disable the optional Computrace software. The options are:
•
•
•
Chassis Intrusion
Deactivate (Default)
Disable
Activate
Allows you to control the chassis intrusion feature.
Click one of the following options:
•
•
•
CPU XD Support
Allows you to enable the Execute Disable mode of the processor.
•
OROM Keyboard Access
Enable CPU XD Support (Default)
Allows you to determine whether users are able to enter Option ROM Configuration screens via hotkeys
during boot. The options are:
•
•
•
Admin Setup Lockout
Disabled—Default
Enabled
On-Silent
Enable (Default)
One Time Enable
Disable
Allows you to prevent users from entering Setup when an administrator password is set.
•
Enable Admin Setup Lockout
System Setup
73
Option
Description
Default Setting: The option is disabled.
Secure boot
Table 7. Secure Boot
Option
Description
Secure Boot Enable
Allows you to enable or disable the Secure Boot Feature. The
options are:
•
•
Expert Key Management
Disabled (Default)
Enabled
Allows you to enable or disable Custom Mode Key Management.
•
Disabled (Default)
Performance
Table 8. Performance
Option
Description
Multi Core Support
This field specifies whether the processor will have one or all cores
enabled. The performance of some applications will improve with
the additional cores. This option is enabled by default. Allows you to
enable or disable multi-core support for the processor. The options
are:
•
•
•
•
•
•
•
•
•
All (Default)
1
2
3
4
5
6
7
8
NOTE:
•
•
Intel SpeedStep
The options displayed could be different depending on
the installed processor(s).
The options depend on the number of cores supported
by the installed processor (All, 1, 2, N-1 for N-Core
Processors)
Allows you to enable or disable the Intel SpeedStep feature.
Default Setting: Enable Intel SpeedStep
C States
74
System Setup
Allows you to enable or disable the additional processor sleep
states.
Option
Description
Default Setting: Enabled
Intel TurboBoost
Allows you to enable or disable the Intel TurboBoost mode of the
processor.
Default Setting: Enable Intel TurboBoost
Hyper-Thread Control
Allows you to enable or disable the HyperThreading in the
processor.
Default Setting: Enabled
Cache Prefetch
Default Setting: Enable Hardware Prefetch and Adjacent Cache
Line Prefetch
Dell Reliable Memory Technology (RMT)
Allows you to identify and isolate memory errors in system RAM..
Default Setting: Enable Dell Reliable Memory Technology (RMT)
Allows you to enable or disable this mode to reduce latency of
memory transactions at the expense of bandwidth. :
System Isochronous Mode
Click one of the options:
•
•
Disabled(Default)
Enabled
Allows you to report or log errors caused by memory failures, the
PCIe failures, CPU failures. The options are:
RAS Support
•
•
•
Enable on Memory modules
Enable on PCIe modules
Enable on CPU modules
The options are not set by default.
Power management
Table 9. Power Management
Option
Description
AC Recovery
Specifies how the computer will respond when AC power is applied after a AC power loss. You can set the
AC Recovery to:
•
•
•
Auto On Time
Allows you to set the time at which the computer must turn on automatically. The options are:
•
•
•
•
Deep Sleep Control
Power Off (Default)
Power On
Last Power State
Disabled (Default)
Every Day
Weekdays
Select Days
Allows you to define the controls when Deep Sleep is enabled.
•
Disabled (Default)
System Setup
75
Option
Description
•
•
USB Wake Support
Enabled in S5 only
Enabled in S4 and S5
Allows you to enable USB devices to wake the system from standby.
•
Enable USB Wake Support
Default Setting: The option is disabled.
Wake on LAN
This option allows the computer to power up from the off state when triggered by a special LAN signal.
Wake-up from the Standby state is unaffected by this setting and must be enabled in the operating
system. This feature only works when the computer is connected to AC power supply.
•
•
•
Disabled - Does not allow the system to power on by special LAN signals when it receives a wake-up
signal from the LAN or wireless LAN.
LAN Only - Allows the system to be powered on by special LAN signals.
LAN with PXE Boot - Allows the system to power on and immediately boot to PXE when it receives a
wake-up packet sent to the system in either the S4 or S5 state.
This option is Disabled by default.
Block Sleep
Allows you to block entering to sleep (S3 state) in OS Environment.
Default Setting: Disabled
POST behavior
Table 10. POST Behavior
Option
Description
Numlock LED
Specifies if the NumLock function can be enabled when the system boots. This option is enabled by
default.
Keyboard Errors
Specifies whether keyboard related errors are reported when it boots. This option is enabled by default.
Fastboot
Allows you to speed up the boot process by bypassing some compatibility steps. The options are:
•
•
•
Minimal
Thorough - This option is enabled by default.
Auto
Virtualization support
Table 11. Virtualization Support
Option
Description
Virtualization
This option specifies whether a Virtual Machine Monitor (VMM) can utilize the additional hardware
capabilities provided by Intel Virtualization technology.
•
VT for Direct I/O
76
System Setup
Enable Intel Virtualization Technology - This option is enabled by default.
Enables or disables the Virtual Machine Monitor (VMM) from utilizing the additional hardware capabilities
provided by Intel Virtualization technology for direct I/O.
Option
Description
•
Trusted Execution
Enable VT for Direct I/O - This option is enabled by default.
Allows you to specify whether a Measured Virtual Machine Monitor (MVMM) can utilize the additional
hardware capabilities provided by Intel Trusted Execution Program.
•
Trusted Execution - This option is disabled by default.
Maintenance
Table 12. Maintenance
Option
Description
Service Tag
Displays the service tag of your computer.
Asset Tag
Allows you to create a system asset tag if an asset tag is not already set. This option is not set by default.
SERR Messages
Controls the SERR message mechanism. This option is not set by default. Some graphics cards require
that the SERR message mechanism be disabled.
System logs
Table 13. System Logs
Option
Description
BIOS events
Displays the system event log and allows you to clear the log.
•
Clear Log
Engineering configurations
Table 14. Engineering configurations
Option
Description
ASPM
•
•
•
•
•
Auto (Default)
L1 Only
Disabled
L0s and L1
L0s Only
Pcie LinkSpeed
•
•
•
•
Auto (Default)
Gen1
Gen2
Gen3
Updating the BIOS in Windows
It is recommended to update your BIOS (System Setup), when you replace the system board or if an update is available. For laptops, ensure
that your computer battery is fully charged and connected to a power outlet
System Setup
77
NOTE: If BitLocker is enabled, it must be suspended prior to updating the system BIOS, and then re-enabled after the BIOS
update is completed.
1
Restart the computer.
2
Go to Dell.com/support.
•
Enter the Service Tag or Express Service Code and click Submit.
3
• Click Detect Product and follow the instructions on screen.
If you are unable to detect or find the Service Tag, click Choose from all products.
4
Choose the Products category from the list.
5
Select your computer model and the Product Support page of your computer appears.
6
Click Get drivers and click Drivers and Downloads.
NOTE: Choose the appropriate category to reach the product page
The Drivers and Downloads section opens.
7
Click Find it myself.
8
Click BIOS to view the BIOS versions.
9
Identify the latest BIOS file and click Download.
10
Select your preferred download method in the Please select your download method below window, click Download File.
The File Download window appears.
11
Click Save to save the file on your computer.
12
Click Run to install the updated BIOS settings on your computer.
Follow the instructions on the screen.
NOTE: It is recommended not to update the BIOS version for more than three revisions. For example: If you want to update the
BIOS from 1.0 to 7.0, then install version 4.0 first and then install version 7.0.
Updating BIOS on systems with bitlocker enabled
CAUTION: If BitLocker is not suspended before updating the BIOS, the next time you reboot the system it will not recognize the
BitLocker key. You will then be prompted to enter the recovery key to progress and the system will ask for this on each reboot. If
the recovery key is not known this can result in data loss or an unnecessary operating system re-install. For more information on
this subject, see Knowledge Article: http://www.dell.com/support/article/us/en/19/SLN153694/updating-bios-on-systemswith-bitlocker-enabled
Updating your system BIOS using a USB flash drive
If the system cannot load into Windows but there is still a need to update the BIOS, download the BIOS file using another system and save
it to a bootable USB Flash Drive.
NOTE: You will need to use a bootable USB Flash drive. Please refer to the following article for further details: http://
www.dell.com/support/article/us/en/19/SLN143196/how-to-create-a-bootable-usb-flash-drive-using-dell-diagnosticdeployment-package--dddp1
Download the BIOS update .EXE file to another system.
2
Copy the file e.g. O9010A12.EXE onto the bootable USB Flash drive.
3
Insert the USB Flash drive into the system that requires the BIOS update.
4
Restart the system and press F12 when the Dell Splash logo appears to display the One Time Boot Menu.
5
Using arrow keys, select USB Storage Device and click Return.
6
The system will boot to a Diag C:\> prompt.
7
Run the file by typing the full filename e.g. O9010A12.exe and press Return.
8
The BIOS Update Utility will load, follow the instructions on screen.
78
System Setup
Figure 1. DOS BIOS Update Screen
Updating the Dell BIOS in Linux and Ubuntu environments
If you want to update the system BIOS in a Linux environment such as Ubuntu, see http://www.dell.com/support/article/us/en/19/
SLN171755/updating-the-dell-bios-in-linux-and-ubuntu-environments.
Flashing the BIOS from the F12 One-Time boot menu
Updating your system BIOS using a BIOS update .exe file copied to a FAT32 USB key and booting from the F12 one time boot menu.
BIOS Update
You can run the BIOS update file from Windows using a bootable USB key or you can also update the BIOS from the F12 One-Time boot
menu on the system.
Most Dell systems built after 2012 have this capability and you can confirm by booting your system to the F12 One-Time Boot Menu to see
if BIOS FLASH UPDATE is listed as a boot option for your system. If the option is listed, then the BIOS supports this BIOS update option.
NOTE: Only systems with BIOS Flash Update option in the F12 One-Time Boot Menu can use this function.
Updating from the One-Time Boot Menu
To update your BIOS from the F12 One-Time boot menu, you will need:
•
USB key formatted to the FAT32 file system (key does not have to be bootable)
•
BIOS executable file that you downloaded from the Dell Support website and copied to the root of the USB key
•
AC power adapter connected to the system
•
Functional system battery to flash the BIOS
Perform the following steps to execute the BIOS update flash process from the F12 menu:
CAUTION: Do not power off the system during the BIOS update process. Powering off the system could make the system fail to
boot.
1
From a power off state, insert the USB key where you copied the flash into a USB port of the system .
2
Power on the system and press the F12 key to access the One-Time Boot Menu, Highlight BIOS Flash Update using the arrow keys
then press Enter.
System Setup
79
3
The Bios flash menu will open then click the browse button.
4
The E5450A14.exe file is shown as an example in the following screenshot. The actual file name may vary.
80
System Setup
5
Once the file is selected, it will show in the file selection box and you can click the OK button to continue.
6
Click the Begin Flash Update button.
System Setup
81
7
A warning box is displayed asking you if you want to proceed. Click the Yes button to begin the flash.
8
At this point the BIOS flash will execute, the system will reboot and then the BIOS flash will start and a progress bar will show the
progress of the flash. Depending on the changes included in the update, the progress bar may go from zero to 100 multiple times and
the flash process could take as long as 10 minutes. Generally this process takes two to three minutes.
82
System Setup
9
Once complete, the system will reboot and the BIOS update process is completed.
System and setup password
You can create a system password and a setup password to secure your computer.
Password type
Description
System password
Password that you must enter to log on to your system.
Setup password
Password that you must enter to access and make changes to the BIOS settings of your computer.
CAUTION: The password features provide a basic level of security for the data on your computer.
CAUTION: Anyone can access the data stored on your computer if it is not locked and left unattended.
NOTE: System and setup password feature is disabled.
Assigning a system password and setup password
You can assign a new System Password only when the status is in Not Set.
To enter the system setup, press F2 immediately after a power-on or re-boot.
1
In the System BIOS or System Setup screen, select Security and press Enter.
The Security screen is displayed.
2
Select System Password and create a password in the Enter the new password field.
Use the following guidelines to assign the system password:
•
A password can have up to 32 characters.
•
The password can contain the numbers 0 through 9.
•
Only lower case letters are valid, upper case letters are not allowed.
3
• Only the following special characters are allowed: space, (”), (+), (,), (-), (.), (/), (;), ([), (\), (]), (`).
Type the system password that you entered earlier in the Confirm new password field and click OK.
4
Press Esc and a message prompts you to save the changes.
System Setup
83
5
Press Y to save the changes.
The computer reboots.
Deleting or changing an existing system and or setup password
Ensure that the Password Status is Unlocked (in the System Setup) before attempting to delete or change the existing System and/or
Setup password. You cannot delete or change an existing System or Setup password, if the Password Status is Locked.
To enter the System Setup, press F2 immediately after a power-on or reboot.
1
In the System BIOS or System Setup screen, select System Security and press Enter.
The System Security screen is displayed.
2
In the System Security screen, verify that Password Status is Unlocked.
3
Select System Password, alter or delete the existing system password and press Enter or Tab.
4
Select Setup Password, alter or delete the existing setup password and press Enter or Tab.
NOTE: If you change the System and/or Setup password, re-enter the new password when promoted. If you delete the
System and/or Setup password, confirm the deletion when promoted.
5
Press Esc and a message prompts you to save the changes.
6
Press Y to save the changes and exit from System Setup.
The computer reboots.
84
System Setup
6
Software
This chapter details the supported operating systems along with instructions on how to install the drivers.
Topics:
•
Supported operating system
•
Downloading drivers
•
Chipset driver
•
Graphics controller driver
•
USB drivers
•
Network drivers
•
Audio drivers
•
Ports
•
Storage controller drivers
•
Other drivers
Supported operating system
Table 15. Operating systems
Windows 10
•
•
Windows 7
Windows 7 Pro—64-bit
Linux
•
•
•
Factory installed Windows 10 Pro—64-bit
Factory installed Win 10 Enterprise—64 bit
RHEL 7.3
Ubuntu 16.04
NeoKylin v6.0
Downloading drivers
1
Turn on the computer.
2
Go to Dell.com/support.
3
Click Product Support, enter the Service Tag of your system, and then click Submit.
4
Click Drivers and Downloads.
5
Select the operating system installed on your system.
6
Scroll down the page and select the driver to install.
7
Click Download File to download the driver for your system.
8
After the download is complete, navigate to the folder where you saved the driver file.
9
Double-click the driver file icon and follow the instructions on the screen.
NOTE: If you do not have the Service Tag, use the auto detect feature or manually browse for your system model.
Software
85
Chipset driver
Verify if the Intel chipset and Intel Management Engine Interface drivers are already installed in the computer.
Graphics controller driver
Verify if the graphics controller driver is already installed in the computer.
USB drivers
Verify if the USB drivers are already installed in the computer.
86
Software
Network drivers
This system comes with both LAN and WiFi drivers and is able to detect the LAN and WiFi without going through the drivers installation.
Audio drivers
Verify if audio drivers are already installed in the computer.
Ports
Verify if the drivers for the ports are already installed in the computer.
Storage controller drivers
Verify if the storage controller drivers are installed in the computer.
Other drivers
This section lists driver details for all the other components in the Device Manager.
Security device drivers
Verify if the security device drivers are installed in the computer.
Software
87
Software device drivers
Verify if the software device drivers are installed in the computer.
Human Interface Devices
Verify if the Human Interface device drivers are installed in the computer.
Portable Devices
Verify if the portable device drivers are installed in the computer.
88
Software
7
Troubleshooting
The following section describes common troubleshooting steps that can be performed to resolve certain problems on your computer.
Dell Enhanced Pre-Boot System Assessment — ePSA
diagnostic 3.0
You can invoke the ePSA diagnostics by performing either of the following steps:
•
Press the F12 key when the system boots and choosing Diagnostics option.
•
Press Fn+PWR when the system boots.
For more details, see Dell EPSA Diagnostic 3.0.
Running the ePSA diagnostics
1
Power-on the computer.
2
As the computer boots, press the F12 key as the Dell logo appears.
3
On the boot menu screen, select the Diagnostics option.
4
Click the arrow key at the bottom left corner.
Diagnostics front page is displayed.
5
Press the arrow in the lower-right corner to go to the page listing.
The items detected are listed.
6
To run a diagnostic test on a specific device, press Esc and click Yes to stop the diagnostic test.
7
Select the device from the left pane and click Run Tests.
8
If there are any issues, error codes are displayed.
Note the error code and validation number and contact Dell.
Testing memory using ePSA
1
Turn on or restart your system.
2
Perform one of the following actions after the Dell logo is displayed:
•
With keyboard — Press F12.
The PreBoot System Assessment (PSA) starts on your system.
NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the desktop. Turn off
the laptop and try again.
Troubleshooting
89
Preboot blinking power button codes
Table 16. Power button LED state
Power Button LED State
Description
Off
Power is Off. LED is blank.
Blinking Amber
Initial State of LED at power up. See the table below for Blinking
Amber pattern diagnostic suggestions and possible failures.
Blinking White
System is in a low power state, either S1 or S3. This does not
indicate a fault condition.
Solid Amber
The second state of the LED at power up, indicates that the
POWER_GOOD signal is active and it is probable that the power
supply is fine.
Solid White
System is in S0 state. This is the normal power states of a
functioning machine. The BIOS will turn the LED to this states to
indicate it has started fetching op-codes.
Table 17. Diagnostic Indicator table
Power Light: Amber-White
Blinking
Amber/White Blinking Pattern
Problem Description
Suggested Resolution
1-1
1 amber blink followed by a short Faulty System board
pause, 1 white blink, long pause,
then repeats
To troubleshoot the issue with
system board, contact Tech
support.
1-2
1 amber blink followed by a short Bad system board, Power
pause, 2 white blinks, long
Supply or Power Supply cabling
pause, then repeats
•
•
1-3
1 amber blink followed by a short Bad system board, Memory or
pause, 3 white blinks, long
Processor
pause, then repeats
•
•
2-1
2 amber blinks followed by a
short pause, 1 white blink, long
pause, then repeats
Bad Processor
•
•
•
90
Troubleshooting
If you can assist to
troubleshoot, narrow down
the issue with PSU BIST
Test, reseat cable.
If nothing works, contact
Tech Support
If you can assist to
troubleshoot, narrow down
the issue by reseating
memory and swapping a
known good memory if
available.
If nothing works, contact
Tech Support
CPU configuration activity is
in progress or a CPU failure
was detected.
Contact Tech Support
If you can assist to
troubleshoot, narrow down
the issue by ensuring CPU 0
is installed, CPU0 and CPU1
is an idendical matching pair
and swapping a known good
CPUs if available.
Power Light: Amber-White
Blinking
Amber/White Blinking Pattern
Problem Description
Suggested Resolution
•
If nothing works, contact
Tech Support
2-2
2 amber blinks followed by a
short pause, 2 white blinks, long
pause, then repeats
Motherboard: BIOS ROM failure
•
•
System is in Recovery Mode.
Flash latest BIOS version. If
problem persists, contact
Tech Support
2-3
2 amber blinks followed by a
short pause, 3 white blinks, long
pause, then repeats
No Memory
•
If customer can assist to
troubleshoot, narrow down
the issue by removing the
memory module one by one
to determine which one
failed and swapping to a
known good memory if
available to confirm.
Contact Tech Support
•
2-4
2 amber blinks followed by a
short pause, 4 white blinks, long
pause, then repeats
Memory/RAM failure
•
•
2-5
2 amber blinks followed by a
short pause, 5 white blinks, long
pause, then repeats
Invalid memory installed
•
•
•
2-6
2 amber blinks followed by a
short pause, 6 white blinks, long
pause, then repeats
Motherboard: Chipset
•
•
•
•
3-2
3 amber blinks followed by a
short pause, 2 white blinks, long
pause, then repeats
PCI Device or Video
•
•
If customer can assist to
troubleshoot, narrow down
the issue by removing the
memory module one by one
to determine which one
failed and swapping to a
known good memory if
available to confirm.
Contact Tech Support
Memory subsystem
configuration activity is in
progress. Memory modules
have been detected but
appear to be incompatible or
in an invalid configuration.
If customer can assist to
troubleshoot, narrow down
the issue by removing one by
one the memory on
motherboard to determine
which one failed.
Contact Tech Support.
Fatal system board failure
detected.
If customer can assist to
troubleshoot, narrow down
the issue by removing one by
one the component on
motherboard to determine
which one failed.
If you identified any of the
components failed, replace
the Component.
Contact Tech Support.
PCI device configuration
activity is in progress or PCI
device failure was detected.
If you can assist to
troubleshoot, narrow down
Troubleshooting
91
Power Light: Amber-White
Blinking
Amber/White Blinking Pattern
Problem Description
Suggested Resolution
•
the issue by reseating PCI
card and removing one by
one to determine which card
failed.
Contact Tech Support.
3-3
3 amber blinks followed by a
short pause, 3 white blinks, long
pause, then repeats
BIOS Recovery 1
•
•
System is in Recovery Mode.
Flash latest BIOS version. If
problem persists, contact
Tech Support
3-4
3 amber blinks followed by a
short pause, 4 white blinks, long
pause, then repeats
BIOS Recovery 2
•
•
System is in Recovery Mode.
Flash latest BIOS version. If
problem persists, contact
Tech Support
4-5
4 amber blinks followed by a
short pause, 5 white blinks, long
pause, then repeats
PCIe Add-in Card population
issue
•
PCI device is installed on
CPU1 slot and CPU1 is not
installed.
If you can assist to
troubleshoot, move all PCIe
card in CPU1 slot to CPU0
slot. An alternative would be
install an identical CPU as
CPU0 to CPU1 socket.
Contact Tech Support
•
•
4-6
4 amber blinks followed by a
short pause, 6 white blinks, long
pause, then repeats
RAID Volume degraded
•
•
•
4-7
4 amber blinks followed by a
short pause, 7 white blinks, long
pause, then repeats
System Side cover is missing
•
•
•
92
Troubleshooting
RAID volume is degraded.
If you can assist to
troubleshoot, us F12 menu to
enter Device Configuration
tab. Rebuild the RAID
volume if possible
Contact Tech Support.
System side cover(either left
or right) is missing.
Unplug power, Install back all
side covers back to the
chassis and plug in power.
Contact Tech Support.
8
Contacting Dell
NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip,
bill, or Dell product catalog.
Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services
may not be available in your area. To contact Dell for sales, technical support, or customer service issues:
1
Go to Dell.com/support.
2
Select your support category.
3
Verify your country or region in the Choose a Country/Region drop-down list at the bottom of the page.
4
Select the appropriate service or support link based on your need.
Contacting Dell
93