warning - White Mountain Hearth

Leave this manual with the appliance.
Retain this manual for future reference.
Failure to follow safety warnings exactly
could result in serious injury, death or
property damage.
— Do not store or use gasoline or other flammable vapors and liquids in the vicinity of
this or any other appliance.
• Do not try to light any appliance.
• Do not touch any electrical switch; do
not use any phone in your building.
• Leave the building immediately.
• Immediately call your gas supplier
from a neighbor’s phone. Follow the
gas supplier’s instructions.
• If you cannot reach your gas supplier,
call the fire department.
—Installation and service must be performed by a qualified installer, service
agency or the gas supplier.
This appliance may be installed in
an aftermarket, permanently located,
manufactured home (USA only) or mobile
home, where not prohibited by state or
local codes.
This appliance is only for use with the type
of gas indicated on the rating plate. This
appliance is not convertible for use with
other gases, unless a certified kit is used.
A barrier designed to reduce the risk of burns from the
hot viewing glass is provided with this appliance and shall
be installed for the protection of children and other at-risk
This fireplace is design
certified in accordance
with American National
Standard/CSA Standard
ANSI Z21.88/CSA 2.33
and by Underwriters
Laboratories as a Direct
Vent Gas Fireplace
Heater and shall be
installed according to
these instructions.
Page 1
COMBUSTIBLE MATERIAL........................................................................................................... 3
MILLIVOLT STANDING PILOT LIGHTING INSTRUCTIONS......................................................... 4
MILLIVOLT OPERATING INSTRUCTIONS.................................................................................... 5
MAINTENANCE AND SERVICE.................................................................................................6-7
IMPORTANT SAFETY INFORMATION.......................................................................................... 8
APPLIANCE SERVICE HISTORY.................................................................................................. 9
SAFETY INFORMATION FOR USERS OF LP GAS.................................................................... 10
REQUIREMENTS FOR MASSACHUSETTS............................................................................... 11
WARRANTY................................................................................................................................. 12
Page 2
Do not attach combustible material above your fireplace.
This is a fire hazard. No greeting card, stockings or
ornamentation of any type should be placed on or attached
to the fireplace. This is a heating appliance. The flow of heat
can ignite combustibles.
Figure 1
Page 3
If you do not follow these instructions exactly, a fire or explosion
may result causing property damage, personal injury or loss of life.
A. This appliance has a pilot which must be lighted by hand.
When lighting the pilot, follow these instructions exactly.
C. Use only your hand to push in or turn the gas control
knob. Never use tools. If the knob will not push in
or turn by hand, don't try to repair it; call a qualified
service technician. Force or attempted repair may
result in a fire or explosion.
B. Before lighting smell all around the appliance area for
gas. Be sure to smell next to the floor because some
gas is heavier than air and will settle on the floor.
What To Do If You Smell Gas
•Do not try to light any appliance.
•Do not touch any electrical switch;
•Do not use any phone in your building.
•Immediately call your gas supplier from a neighbor's
phone. Follow the gas supplier's instructions.
•If you cannot reach your gas supplier, call the
fire department.
D. Do not use this appliance if any part has been under
water. Immediately call a qualified service technician
to inspect the appliance and to replace any part of
the control system and any gas control which has
been under water.
1. 2.
Stop! Read the safety information above.
Set REMOTE/OFF/ON switch to OFF.
Turn off all electric power to the appliance (if applicable).
Remove barrier screen.
Push in gas control knob slightly and turn clockwise
to "OFF."
Note: Knob cannot be turned from "PILOT" to "OFF" unless
knob is pushed in slightly. Do not force.
6. Wait ten minutes to clear out any gas. Then smell for gas,
including near the floor. If you then smell gas, STOP!
Follow "B" in the safety information above. If you do not
smell gas, go to the next step.
7. Find pilot - Follow metal tube from gas control. The
pilot is behind the burner on the right side.
8. Turn gas control knob counterclockwise
9. Push in control knob all the way and hold in. Repeatedly
push the piezo ignitor button until the pilot is lit. Continue
to hold the control knob in the for about one minute
after the pilot is lit. Release knob, and it will pop back
up. Pilot should remain lit. If it goes out, repeat steps 5
through 9.
• If the control knob does not pop up when released,
STOP and IMMEDIATELY call a qualified service
technician or gas supplier.
• If the pilot will not stay lit after several tries, turn
the gas control knob to "OFF" and call your service
technician or gas supplier.
10. Turn gas control knob counterclockwise
11. Replace barrier screen.
12. Turn on all electric power to the appliance (if applicable).
13. Set REMOTE/OFF/ON switch to desired setting.
1. 2. 3. Turn off all electric power to the appliance if
service is to be performed (if applicable).
Remove barrier screen.
Set REMOTE/OFF/ON switch to OFF.
4. Push in gas control knob slightly and turn
to “OFF.” Do not force.
5. Replace barrier screen.
Figure 2
Page 4
The standing pilot burns continuously even when the main
burner is OFF.
standing pilot controls found in this manual and on labels
found in control compartment behind the door assembly.
2. During the operating season, leave the control valve knob in
the “ON” position. This will allow the pilot flame to remain lit.
Turn the burner flame on or off with the fireplace REMOTE/
OFF/ON switch, wall switch or remote controls.
NOTE: The gas control valve allows you to increase or decrease
the height of the main burner flame. The control valve has a
pressure regulator with a knob as shown in Figure 3. Rotate the
knob counterclockwise to “HI” to increase the flame height and
clockwise to “LO” to decrease the flame height.
3. When the heating season ends, turn the REMOTE/OFF/ON
switch to “OFF” and the control valve to “OFF”. The system,
including the pilot light, will be shut down.
Figure 3
NOTE: If batteries fail in the remote, and immediate heat is
desired, turn the REMOTE/OFF/ON switch from the REMOTE
position to the ON position.
Page 5
NOTICE: It is normal for appliances fabricated of steel to give off
some expansion and/or contraction noise during the start up or
cool down cycle. Similar noises are found with your furnace heat
exchanger or car engine.
It is normal for your gas fireplace to give off some odor the first
time it is burned. This is due to the curing of the paint and any
undetected oil from the manufacturing process.
Please ensure that your room is well ventilated - open a window.
Burn your fireplace for at least six hours the first time you use it.
If optional fan kit has been installed, place fan in the “OFF” position
during this time.
IMPORTANT: Turn off gas before servicing appliance. Have
a qualified service person perform these check-ups at the
beginning of each heating season.
The only recommended maintenance for the homeowner is
periodically cleaning the glass.
Before cleaning the glass read the warnings below.
This fireplace has no user-serviceable mechanical components.
Contact your dealer or a qualified gas appliance service
technician for all service and repair.
Handle the glass with care to avoid breaking it. Never strike
the glass. To prevent etching or discoloring, clean the glass
with Fireplace Glass Cleaner (available from your dealer).
Never use cleaners that contain ammonia or abrasives. Never
clean the glass while it is hot or even warm. Touching hot glass
can cause severe burns. Using liquids or aerosols on hot glass
will cause it to shatter. Never operate the fireplace with the
glass removed or cracked. Have your dealer replace damaged
glass only with glass and gasket material from Empire Comfort
Systems. Using substitute glass will void the warranty.
Glass Cleaning Procedure
Turn off the fireplace and allow it to cool for at least an hour.
Wear clean protective gloves when handling the glass door
to prevent injury to your hands and avoid leaving smudges.
1. Remove the barrier screen by lifting and pulling towards you.
2. Turn off pilot light at gas valve located in the lower right side
of fireplace. See Figure 2.
3. Use a feather duster or soft cloth to remove any
accumulated dust in the bottom of fireplace and around
valve. Avoid disturbing any wiring or metal tubing.
4. Locate the two spring clamps at the bottom of the glass
frame. Pull out and downward to release them.
5. Remove the glass front by swinging the bottom outward.
Hold the frame at the sides and gently lift up.
6. Clean the glass inside and out using a product specifically
designed for fireplace glass. (Do not use glass cleaner that
contains ammonia.)
7. Reinstall glass front by hanging top of frame on top of the
firebox, making sure gasket at top is positioned in front of
firebox flange and not on top. See Figure 6.
8. Gently lower the glass into position and secure with the two
latches at the bottom.
9. Wipe off any smudges on the glass or frame. (Heat from
the fireplace can cause residue on the frame to discolor
the finish.)
Page 6
10. Ignite the pilot. (See Lighting Instructions on page 4.)
11. Replace the barrier screen by hanging the top flange on the
door and swinging the bottom down. Adjust, if necessary, to
sit squarely in the fireplace opening.
12. Light the fireplace and let it burn for 5 minutes. If either the
pilot or the flames appear abnormal, contact your dealer.
Glass Cleaning
Clean the glass periodically. During start-up condensation, which
is normal, forms on the inside of the glass and causes lint, dust
and other airborne particles to cling to the glass surface. Also
initial paint curing may deposit a slight film on the glass. It is
therefore recommended that the glass be cleaned two or three
times with a non-abrasive household cleaner and warm water
(we recommend gas fireplace glass cleaner). After that clean the
glass two or three times during each heating season or more
often if necessary.
General Glass Information
Do not operate appliance with the glass front removed,
cracked or broken.
Only glass approved for use by the manufacturer in fireplace may
be used for replacement. The glass replacement should be done
by a licensed or qualified service person.
Make periodic visual check of pilot and burners. Clean and
replace damaged parts.
The use of substitute glass will void all product warranties.
Care must be taken to avoid breakage of the glass. Under no
circumstances should this appliance be operated without
the glass front or with a broken glass front. Replacement
of the glass (with gasket) as supplied by the manufacturer
should be done by a qualified service person.
Do not use Ammonia based or abrasive cleaners on
glass. Do not attempt to clean glass when glass is hot.
Glass Door & Barrier Screen Removal
Install Glass Door and Barrier Screen
NOTE: Do not handle barrier screen or door with your bare
hands! (Always Wear Gloves)
1. When installing the Glass Door assembly, make sure that the
door top flange is hooked over the firebox top flange as illustrated
in the “Correct” view in Figure 6.
Important: Do not allow the gasket across the top of the
door to roll up on top of the firebox flange as shown in
“Incorrect” view in Figure 6.
2. To install correctly, the door should be held at an angle outward
from the firebox as shown in the illustration, then carefully engage
the upper flange of the door frame with the top flange of the
firebox. Center the door left to right, then allow the bottom of
the door to swing inward to seal against the firebox front.
3. Once the glass door is placed flat to the firebox front edges,
engage the two spring latches to the bottom flange on the glass
door frame to secure the door assembly.
4. Replace the barrier screen assembly by hooking the top of the
glass door and aligning the lower hook with the glass panel.
1. Remove the barrier screen by lifting and pulling towards you.
Figure 4
Figure 6
Figure 5
2. Locate the bottom two glass frame spring clamps. Pull
forward and downward to release them from the Glass Door
3. Remove the Glass Door by pulling the bottom of the door
outward several inches, then lift upwards to disengage from
the firebox upper flange.
Page 7
For the Homeowner
• This fireplace must be installed and serviced by your dealer
or a qualified service technician. Other than cleaning the
glass and replacing the light bulbs, there are no userserviceable components.
• Keep the area around the fireplace clean and free of debris.
This fireplace requires an unimpeded flow of air to circulate
warm air. Do not place objects on or around the fireplace that
may restrict air flow.
• Keep the area around the fireplace free of combustible
materials – including drapery, upholstered furniture, paper,
boxes, and clothing. Never hang stockings or cards above
the fireplace.
• Never operate the fireplace with the glass front removed or
damaged. Any part removed for cleaning or servicing must
be replaced prior to operating the fireplace.
• The fireplace gets hot during operation and may remain hot
for an hour after use. When operated by thermostat, the
fireplace will turn on and off automatically.
• This fireplace may become hot enough to burn skin and
ignite clothing after prolonged contact. To prevent injury, alert
people in your home – especially children – to the hazards of
high surface temperatures and warn them to stay away from
the fireplace.
• Supervise children whenever the fireplace is hot. Young
children and others may be susceptible to accidental
contract burns. Have your dealer install a physical barrier if
there are at-risk individuals in your home. To restrict access
to a fireplace or stove, install an adjustable safety gate to
keep toddlers, young children, and other at-risk individuals
out of the room and away from hot surfaces.
• The vent cap, located on the outside of your home, will also
become very hot. Alert everyone, adults and children, to stay
clear and avoid touching the vent cap. Keep the area around
the vent cap clear of combustibles, including shrubs and trees.
• Do not use this fireplace if any part has been underwater.
Have a qualified technician inspect the fireplace and replace
any part that has been underwater. In the event of a natural
disaster (tornado, earthquake, fire, etc.) have a qualified
technician inspect the fireplace for damage or potential gas
leaks. Repair or replace any damaged components before
operating this fireplace.
• Never burn solid fuels such as wood, coal, paper or
cardboard in this fireplace.
Page 8
Annual Inspection
• Have the fireplace inspected annually before use.
• More frequent inspection and cleaning may be required if the
fireplace is installed in an area exposed to pet hair or dust,
or to excessive lint from new carpeting or bedding materials.
• During the annual checkup, the technician will
Check the glass and gasket for proper seal
Check the barrier screen for fit and structural integrity
Check all latches for proper operation and tension
Inspect the log set or decorative media for debris
or damage
Clean Burner and Control Compartment. Keep the control compartment, logs, and burner areas surrounding the logs clean by vacuuming or brushing
at least twice a year.
Freshen the glowing embers if necessary
Inspect the venting for damage or corrosion
Inspect the pilot and burner system for proper operation and replace any damaged parts
Replace batteries in the battery pack (and in the transmitter and receiver if installed).
Inspect the vent cap for damage or obstruction
Also perform cleaning and inspection following any
remodeling work in your home.
Dealer Name
Service Technician Name
Service Performed/Notes
Page 9
Propane (LP-Gas) is a flammable gas which can cause
fires and explosions. In its natural state, propane is odorless and colorless. You may not know all the following
safety precautions which can protect both you and your
family from an accident. Read them carefully now, then
review them point by point with the members of your
household. Someday when there may not be a minute to
lose, everyone’s safety will depend on knowing exactly
what to do. If, after reading the following information,
you feel you still need more information, please contact
your gas supplier.
LP-Gas may stratify in a closed area, and the odor intensity
could vary at different levels. Since it is heavier than air, there
may be more odor at lower levels. Always be sensitive to the
slightest gas odor. If you detect any odor, treat it as a serious
leak. Immediately go into action as instructed earlier.
If a gas leak happens, you should be able to smell the
gas because of the odorant put in the LP-Gas. That’s
your signal to go into immediate action!
Do not operate electric switches, light matches, use your
phone. Do not do anything that could ignite the gas.
• Get everyone out of the building, vehicle, trailer, or area.
• Close all gas tank or cylinder supply valves.
• LP-Gas is heavier than air and may settle in low areas
such as basements. When you have reason to suspect
a gas leak, keep out of basements and other low areas.
Stay out until firefighters declare them to be safe.
• Use your neighbor’s phone and call a trained LP-Gas
service person and the fire department. Even though you
may not continue to smell gas, do not turn on the gas again.
Do not re-enter the building, vehicle, trailer, or area.
• Finally, let the service man and firefighters check for escaped gas. Have them air out the area before you return.
Properly trained LP-Gas service people should repair the
leak, then check and relight the gas appliance for you.
Some people cannot smell well. Some people cannot
smell the odor of the chemical put into the gas. You
must find out if you can smell the odorant in propane.
Smoking can decrease your ability to smell. Being around an
odor for a time can affect your sensitivity or ability to detect
that odor. Sometimes other odors in the area mask the gas
odor. People may not smell the gas odor or their minds are
on something else. Thinking about smelling a gas odor can
make it easier to smell.
The odorant in LP-Gas is colorless, and it can fade
under some circumstances. For example, if there is an
underground leak, the movement of the gas through soil
can filter the odorant. Odorants in LP-Gas also are subject
to oxidation. This fading can occur if there is rust inside the
storage tank or in iron gas pipes.
The odorant in escaped gas can adsorb or absorb onto or
into walls, masonry and other materials and fabrics in a room.
That will take some of the odorant out of the gas, reducing
its odor intensity.
Page 10
Learn to recognize the odor of LP-Gas. Your local LPGas Dealer can give you a “Scratch and Sniff” pamphlet.
Use it to find out what the propane odor smells like. If
you suspect that your LP-Gas has a weak or abnormal
odor, call your LP-Gas Dealer.
If you are not qualified, do not light pilot lights, perform
service, or make adjustments to appliances on the LPGas system. If you are qualified, consciously think about
the odor of LP-Gas prior to and while lighting pilot lights
or performing service or making adjustments.
Sometimes a basement or a closed-up house has a musty
smell that can cover up the LP-Gas odor. Do not try to
light pilot lights, perform service, or make adjustments
in an area where the conditions are such that you may
not detect the odor if there has been a leak of LP-Gas.
Odor fade, due to oxidation by rust or adsorption on walls
of new cylinders and tanks, is possible. Therefore, people
should be particularly alert and careful when new tanks
or cylinders are placed in service. Odor fade can occur
in new tanks, or reinstalled old tanks, if they are filled
and allowed to set too long before refilling. Cylinders
and tanks which have been out of service for a time may
develop internal rust which will cause odor fade. If such
conditions are suspected to exist, a periodic sniff test of
the gas is advisable. If you have any question about
the gas odor, call your LP-Gas dealer. A periodic sniff
test of the LP-Gas is a good safety measure under
any condition.
If, at any time, you do not smell the LP-Gas odorant and
you think you should, assume you have a leak. Then take
the same immediate action recommended above for the
occasion when you do detect the odorized LP-Gas.
If you experience a complete “gas out,” (the container
is under no vapor pressure), turn the tank valve off immediately. If the container valve is left on, the container
may draw in some air through openings such as pilot light
orifices. If this occurs, some new internal rusting could
occur. If the valve is left open, then treat the container
as a new tank. Always be sure your container is under
vapor pressure by turning it off at the container before
it goes completely empty or having it refilled before it is
completely empty.
For all side wall horizontally vented gas fueled equipment
installed in every dwelling, building or structure used in
whole or in part for residential purposes, including those
owned or operated by the Commonwealth and where the
side wall exhaust vent termination is less than seven feet
above finished grade in the area of the venting, including but
not limited to decks and porches, the following requirements
shall be satisfied:
3. SIGNAGE. A metal or plastic identification plate shall be
permanently mounted to the exterior of the building at a
minimum height of eight feet above grade directly in line
with the exhaust vent termination for the horizontally
vented gas fueled heating appliance or equipment. The
sign shall read, in print size no less than 1/2 inch in size,
DETECTORS. At the time of installation of the side wall
horizontal vented gas fueled equipment, the installing
plumber or gasfitter shall observe that a hard wired
carbon monoxide detector with an alarm and battery
back-up is installed on the floor level where the gas
equipment is to be installed. In addition, the installing
plumber or gasfitter shall observe that a battery
operated or hard wired carbon monoxide detector
with an alarm is installed on each additional level of
the dwelling, building or structure served by the side
wall horizontal vented gas fueled equipment. It shall
be the responsibility of the property owner to secure
the services of qualified licensed professionals for the
installation of hard wired carbon monoxide detectors
a. In the event that the side wall horizontally vented
gas fueled equipment is installed in a crawl space or
an attic, the hard wired carbon monoxide detector
with alarm and battery back-up may be installed on
the next adjacent floor level.
b. In the event that the requirements of this subdivision
can not be met at the time of completion of
installation, the owner shall have a period of thirty
days to comply with the above requirements;
provided, however, that during said thirty day period,
a battery operated carbon monoxide detector with
an alarm shall be installed.
4. INSPECTION. The state or local gas inspector of the
side wall horizontally vented gas fueled equipment shall
not approve the installation unless, upon inspection,
the inspector observes carbon monoxide detectors and
signage installed in accordance with the provisions of
248 CMR 5.08(2)(a) 1 through 4.
(b) EXEMPTIONS: The following equipment is exempt
from 248 CMR 5.08(2)(a)1 through 4:
1. The equipment listed in Chapter 10 entitled
“Equipment Not Required To Be Vented” in the
most current edition of NFPA 54 as adopted by
the Board; and
2. Product Approved side wall horizontally vented
gas fueled equipment installed in a room or
structure separate from the dwelling, building or
structure used in whole or in part for residential
PROVIDED. When the manufacturer of a Product
Approved side wall horizontally vented gas fueled
equipment does not provide the parts for venting the
flue gases, but identifies “special venting systems”,
the following requirements shall be satisfied by the
1. The referenced “special venting system”
instructions shall be included with the appliance
or equipment installation instructions; and
2. The “special venting systems” shall be Product
Approved by the Board, and the instructions
for that system shall include a parts list and
detailed installation instruction.
(e) A copy of all installation instructions for all Product
Approved side wall horizontally vented gas fueled
equipment, all venting instructions, all parts lists
for venting instructions, and/or all venting design
instructions shall remain with the appliance or
equipment at the completion of the installation.
Each carbon monoxide detector as required in
accordance with the above provisions shall comply
with NFPA 720 and be ANSI/UL 2034 listed and IAS
Page 11
Empire Comfort Systems Inc. warranties this hearth product to be free from defects at the time of purchase and for the periods specified
below. Hearth products must be installed by a qualified technician and must be maintained and operated safely, in accordance with the
instructions in the owner’s manual. This warranty applies to the original purchaser only and is not transferable. All warranty repairs must
be accomplished by a qualified gas appliance technician.
Limited Lifetime Parts Warranty – Combustion Chamber, Heat Exchanger, and Factory-Installed Glass
If the combustion chamber, heat exchanger (see parts list) or factory-installed glass fails because of defective workmanship
or material, Empire will repair or replace at Empire’s option.
Limited Three-Year Parts Warranty – All Other Components
(Except Remote Controls, Thermostats, Accessories and Replacement Parts)
Should any part fail because of defective workmanship or material within three years from the date of purchase, Empire will
repair or replace at Empire’s option..
Limited One-Year Parts Warranty – Remote Controls, Thermostats, Accessories, and Parts
Should any remote control, thermostat, accessory, or other part fail because of defective workmanship within one year from the date of purchase, Empire will repair or replace at Empire’s option.
Duties Of The Owner
The appliance must be installed by a qualified installer and operated in accordance with the instructions furnished with the appliance. A bill of sale, cancelled check, or payment record should be kept to verify purchase date and establish warranty period. Ready access to the appliance for service.
What Is Not Covered
Damages that might result from the use, misuse, or improper installation of this appliance.
Travel, diagnostic costs and freight charges on warranted parts to and from the factory.
Claims that do not involve defective workmanship or materials.
Unauthorized service or parts replacements.
Removal and reinstallation cost.
Inoperable due to improper or lack of maintenance.
How To Get Service
To make a claim under this warranty, please have your receipt available and contact your installing dealer. Provide the dealer
with the model number, serial number, type of gas, and purchase verification. The installing dealer is responsible for providing
service and will contact the factory to initiate any warranted parts replacements. Empire will make replacement parts available at the factory. Shipping expenses are not covered.
If, after contacting your Empire dealer, service received has not been satisfactory, contact: Consumer Relations Department,
Empire Comfort Systems Inc., PO Box 529, Belleville, Illinois 62222, or send an e-mail to info@empirecomfort.com with “Consumer Relations” in the subject line.
Your Rights Under State Law
This warranty gives your specific legal rights, and you may also have other rights, which vary from state to state.
Empire Comfort Systems Inc.
Belleville, IL
If you have a general question
about our products, please e-mail
us at info@empirecomfort.com.
If you have a service or repair
question, please contact your dealer.
Page 12