installation instructions user guide

INSTALLATION INSTRUCTIONS
USER GUIDE
FabricSmart™ Washer
WA8560P and WA8060P models
NZ AU SG ROW
CONTENTS
Introduction3
Safety and warnings
4
Installation instructions
5
Before you do your first wash
11
Getting started quickly
12
FabricSmart™ washer controls
14
FabricSmart™ washer safety features
15
Eco-Active™ wash
16
Sorting17
Loading18
Detergent19
Fabric softener
20
Wash cycles
21
Wash options
22
Customising wash cycles
27
Changing pre-set options
28
Caring for your washer
33
Before you call for service
35
Fault codes
37
Troubleshooting38
Manufacturer’s Warranty
42
Customer Care
44
IMPORTANT!
SAVE THESE INSTRUCTIONS
The model shown in this user guide may
not be available in all markets and are
subject to change at any time. For current
details about model and specification
availability in your country, please go to
our website www.fisherpaykel.com or
contact your local Fisher & Paykel dealer.
Registration
Register your product with us so we can
provide you with the best service possible.
To register your product visit our website:
www.fisherpaykel.com
1
INTRODUCTION
Welcome to your FabricSmart™ washer
Thank you for buying a Fisher & Paykel FabricSmart™ washer. We are proud of this
washer and trust it will serve you well for many years.
At Fisher & Paykel we aim to provide innovative products that are simple to use,
ergonomic and kind to the environment. Thousands of tonnes of washing and over
80 years of laundry experience have been programmed into your clothes washer to
help give you the best possible performance.
Your FabricSmart™ washer has been designed to wash a large load, while taking up less
space in your laundry. It has numerous wash cycles and options so you can perform
every wash task with ease and spend less time in the laundry. With the ability to select
the most efficient water level for each load, your FabricSmart™ washer makes it kinder
on your wallet and the environment.
Please take the time to read these instructions carefully before you begin using your
washer. Following the advice in this user guide will ensure you get the performance
you expect from your washer and that you get the best possible wash results.
We hope you enjoy your new washer. We have certainly enjoyed designing it for you.
3
SAFETY AND WARNINGS
!
WARNING!
Electric Shock Hazard
If you are using an extension cord or a portable electrical outlet device
(eg multi-socket outlet box), ensure that it is positioned so that it does
not come into contact with water or moisture.
Failure to do so may result in death or electrical shock.
IMPORTANT SAFETY INSTRUCTIONS
WARNING! When using this appliance always exercise basic safety precautions
including the following:
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4
This clothes washer is not intended for use by persons (including children) with
reduced physical, sensory, or mental capabilities, or lack of experience and knowledge,
unless they are supervised or given instructions on how to use the clothes washer by
someone responsible for their safety, and they understand the hazards involved.
The clothes washer should only be used for washing and rinsing of textiles where this
is indicated on the care label.
Keep children away from the clothes washer while it is in operation.
Children should be supervised to ensure that they do not play with the appliance.
Cleaning and user maintenance shall not be completed by children without supervision.
The only user removable parts of the clothes washer are the inlet hoses and agitator.
No other parts are designed to be removed by anyone other than a Fisher & Paykel
trained and supported service technician.
The lid will be locked for stages of the cycle for safety reasons.
Never force open the lid.
When disposing of the clothes washer, it is recommended that the lid is taped down
to avoid children getting trapped inside, and that the electrical cable is cut off close
to the clothes washer.
Do not add gasoline, dry-cleaning solvents, or other flammable or explosive substances
to the wash water. These substances give off vapours that could ignite or explode.
Do not wash articles that have been previously cleaned in, washed in, soaked in,
or spotted with gasoline, dry-cleaning solvents, or other flammable or explosive
substances as they give off vapours that could ignite or explode.
INSTALLATION INSTRUCTIONS
Product and minimum clearance dimensions
H
A
D
A
B
C
F
G
FRONT VIEW
PROFILE VIEW
E
WA**60P
PRODUCT DIMENSIONS
mm
A Overall height of product † (to highest point on console)
1045 – 1075
Overall width of product
600
C Overall depth of product
600
B
D Height of product to top of lid † (closed)
950 – 980
E Height of lid open † (measured from bottom of product)
1350 – 1385
Standpipe height
min. 850 – 1200
MINIMUM CLEARANCES
mm
F Minimum cavity width
640
G Minimum depth clearance (including inlet hoses, drain hose and
660
bowed front)
H Minimum clearance to adjacent product # (dryer)
†
Includes adjustable mounted feet and the range of movement.
#
Applies either side.
20
WA8060P
WA8560P
8.0
8.5
Maximum capacity (kg)
Note: maximum capacity may differ according to market, and the associated standards.
5
INSTALLATION INSTRUCTIONS
Unpacking
To ensure the best performance from your new washer please follow the instructions below.
Removing the packaging
1 Remove the outer packaging.
2 Tilt the washer backwards and walk it off the
3
4
5
6
base packer one foot at a time (ensure the lid
is still taped down).
Remove the base packer from under the
washer by tilting the washer backwards and
pulling the packer out the front.
Remove the tape, lift the lid and remove the
bowl packer from the bowl.
Remove the hoses and accessories.
Keep the base packer and bowl packer in case
they are required for future transit.
Tilt washer backwards to remove packer
IMPORTANT!
Please ensure that the base packer has been removed BEFORE OPERATING
your washer.
Location
IMPORTANT!
Install the washer on a solid and level floor surface ensuring it has at least 20 mm
clearance on each side. The washer must not be installed on any textured floor
coverings (eg carpets, rugs).
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In your clothes washer you will find:
1 hose guide.
2 inlet hoses.
Drain hose
1 Carefully pull the drain hose out from the back
Pull hose
through
guide
IMPORTANT!
To prevent siphoning the drain hose should
not extend more than 20 mm from the end of
the guide. The height of the standpipe or tub
should be between 850 – 1200 mm. The drain
hose can be trimmed to length.
3 Place the drain hose in the tub or standpipe. Do
not fit the hose to a drain spigot. Drainage must
not be airtight in order to prevent siphoning.
6
Flex hose
guide apart
Standpipe 850 – 1200 mm
of the washer by pulling the exposed part of the
hose downward and outward.
2 To guide the drain hose over the tub or
standpipe the hose guide MUST be fitted to the
drain hose.
Fitting the drain hose guide
(20 mm)
maximum
INSTALLATION INSTRUCTIONS
Electrical connection
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This appliance must be supplied with a 220 – 240 V, 50 Hz, sinusoidal, 10 A electrical
supply.
Check the power cord for damage, making sure it is not squashed or twisted.
A damaged power cord must be replaced by a Fisher & Paykel trained and supported
service technician, in order to avoid a hazard.
The appliance must not be operated until it is repaired, as there is a risk of electric shock.
Draining
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Regularly check that your standpipe or tub is free from lint or other obstructions, which
may affect how your washer works or may cause flooding.
In multi-storey apartments or any upper floor, the washer should be installed on a floor
equipped with a drain.
Draining must comply with local by-laws.
Water supply
IMPORTANT!
Your cold water should not exceed 35°C and your hot water should not exceed 65°C.
Temperatures above these may cause the washer to fault or cause damage to the washer.
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If you have an uncontrolled water heating source (eg a wet back or solar heating
system) you should fit a tempering valve. This will ensure the hot water temperature
remains within safe limits.
Contact your registered plumber to select and install the tempering valve.
Inlet water static pressure: Max. 1 MPa (150 psi) Min. 34 KPa (5 psi)
Inlet water flow rate at tap: Min. 6 litres/min
IMPORTANT!
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This appliance must be installed in accordance with the installation instructions
before use.
Provide accessibility to the plug or incorporate a switch in the fixed wiring in
accordance with the wiring rules to allow disconnection of the appliance from the
supply after installation.
Do not operate this washer if it has been damaged during transport. Contact your
Fisher & Paykel dealer or Fisher & Paykel trained and supported service technician.
7
INSTALLATION INSTRUCTIONS
Inlet hoses
IMPORTANT!
WARNING: Failure to adhere to the following instructions
may result in a flood and damage to property.
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New hose sets provided with the washer shall be used to
connect the washer to the water supply.
Old hose sets should not be used.
We recommend replacing the inlet hoses every 5 years.
Hoses should be checked from time to time and replaced
if any wear, cuts, bulges, kinks or leaks are found.
Straight
(Tap) end
Elbow
(Washer) end
Inlet hose ends
1 Connect the straight ends of the inlet hoses to the taps (there are washers fitted in
both ends). Connect the red connector hose to Hot, and the white connector hose
to Cold.
2 Connect the elbow ends of the inlet hoses to the corresponding washer inlet valves.
Inlet valves are marked on the back of the washer. Ensure the Hot valve is connected
to the hot tap and the Cold valve is connected to the cold tap.
H = Hot C = Cold
Cold water supply only:
If you only have a cold water supply, a blanking cap MUST be connected to the Hot
inlet valve. The cap prevents water leaking out of the hot valve. The cap is available
from your Fisher & Paykel dealer or Fisher & Paykel trained and supported service
technician, Part No. 388491P. This appliance incorporates backflow protection
complying with AS3500.1. No further backflow protection is required for connection to
the water supply.
Note: your washer does not have an internal heater to heat water.
Should you wish to use cold water only for all wash cycles, refer to ‘Customising wash
cycles’ on how to program your washer to remember your wash preferences.
8
INSTALLATION INSTRUCTIONS
Levelling instructions
It is IMPORTANT to level the washer to ensure good spin performance.
A spirit level is provided with your washer. Use this to level your washer, always placing it on a
clean, flat surface. The washer is level when the bubble sits in the centre, within the two lines.
Your washer is equipped with self-locking feet at the front to ensure they do not move
once you have levelled your washer. To adjust the feet, tilt the washer back and twist to
move them up or down.
Note: after levelling, the corners of the washer should be clear of the floor and the washer
must not rock in any direction.
1 Move the washer to its final position using the
top corners to manoeuvre the product into
place (do not push on the centre front of the
washer). We recommend a minimum clearance
of 20 mm each side and 40 mm at the rear of
the washer.
2 Open the lid, place the spirit level at the centre
front of the top deck forward of the lid lock
slot. Level the washer from side to side by
winding up or down the front feet (Fig.1).
Spirit
level
Fig.1 Levelling side to side
3 With the lid closed, tilt the washer forward
away from the wall approximately 100 mm
(Fig.2), the self-adjusting feet will release.
Gently lower the washer back down.
100 mm
4 Open the lid, place the spirit level at either the
right hand or left hand side of the top deck.
Level the washer from front to back using the
front feet only (Fig.3), winding both feet in or
out equally. Tilt the washer forward again and
lower back down (Fig.2).
Wall
Floor
Fig.2 Tilt washer forward
5 Re-check the washer is level. Move the spirit
level around to all positions once more,
checking the washer is level in all areas. Repeat
step 4 if necessary. Check the washer does not
rock from side to side, front to back, or corner
to corner.
Spirit
level
IMPORTANT!
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Keep your spirit level for the next time you
move or reposition your washer.
If moving or transporting your washer in
the future, ensure you tape the lid down
beforehand.
Fig.3 Levelling from front to back
9
INSTALLATION INSTRUCTIONS
Completing your installation
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Turn on the water and check all hose connections for leaks. Make sure there are no kinks
in the hoses. Check the hose connections for leaks again after 24 hours.
Uncoil power cord, remove and discard the plastic pin cover, and plug into wall socket.
Connect the appliance to an earthed outlet protected by a fuse of suitable capacity.
IMPORTANT!
Do not touch or operate the washer with wet hands or with bare feet.
Installation test cycle
Your washer must be correctly installed before use. Check the installation and operation
of the washer using the following procedure:
to activate your washer.
1 Touch ‘POWER’
2 Touch both the and ‘Options’ buttons at the same time, and hold for three seconds.
to start the installation test cycle. The display will show
and the lid will lock.
3Touch
4 The washer will beep to signal the end of the installation test cycle. If there are no faults
found, the washer will automatically turn off at the end of the installation test cycle.
Any faults will be displayed on the screen (refer to the back of this user guide to help
identify faults). If you need further assistance, please contact a Fisher & Paykel trained
and supported service technician or our Customer Care Centre. Refer to ‘Customer Care’
section for contact details.
Note: if there are no faults found, the washer will automatically turn off at the end of the
installation test cycle.
ACCESSORIES AND SPARE PARTS
Available from your Fisher & Paykel dealer or a Fisher & Paykel trained and supported
service technician.
10
Blanking Cap
Part No. 388491P
Hose Inlet Long (2 m)
Part No. 422680P
Hose Inlet Large Bore
Part No. 426123P
Drain Hose Extension
Part No. 425627P
Power Cord
If the power cord of your clothes washer is damaged it must
be replaced by a Fisher & Paykel trained and supported
service technician in order to avoid a hazard, as it is not a
standard power cord.
BEFORE YOU DO YOUR FIRST WASH
You owe it to yourself and your washer to have your washer installed correctly.
Before you start, it is a good idea to go through the following checklist:
1 Has the base space packer been removed? Refer to page 6.
2 Is the drain hose threaded through the ‘U bend’ (with no more than 20 mm extended)
and hooked into your tub or standpipe? Refer to page 6.
3 Is the hot hose connected to the Hot valve marked ‘H’? Is the cold hose connected to
the Cold valve marked ‘C’? Refer to page 8.
4 Is the washer correctly levelled, feet are extended and cabinet corners are clear of the
floor? Refer to page 9.
5 Have you performed the installation test cycle? Refer to page 10.
FabricSmart™ washer capacity
FabricSmart™ washer offers a generous 8 kg and 8.5 kg capacity. The list below
outlines what is included in an 8 kg and 8.5 kg wash load (in accordance with
AS/NZS 2040.1:2005).
WASH LOAD
8 kg
8.5 kg
Sheets (double)
3
3
Bath towels
4
5
Tablecloths
3
3
Shirts
5
5
T-Shirts
5
5
Pillowcases
5
6
Shorts
5
6
Washcloths
8
6
Handkerchiefs
6
8
Note: the above load composition is indicative only. We recommend for everyday
use that you separate out your sheets and towels and wash them separately on the
‘Regular’ cycle.
11
GETTING STARTED QUICKLY
Before you start
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It is important to sort your clothes, particularly separating white/light colours from dark
colours, as well as separating out sheets and towels. Refer to the ‘Sorting’ and ‘Loading’
sections.
Wash new, highly coloured and dark coloured items separately to prevent dye transfer
onto other items.
Sort lint givers and lint collectors (refer to the ‘Sorting’ section).
Close bra clasps, do up zippers and check pockets.
Place your clothes directly into the wash bowl.
Place the load evenly around the agitator (refer to ‘Sorting’ and ‘Loading’ sections).
Remove fabric softener dispenser cup.
Detergent
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Follow the manufacturer’s instructions on
the detergent package.
Use the size of the load as a guide to the
amount of detergent to use (refer to the
‘Detergent’ section).
Pour the detergent down the centre of the
agitator stem.
Replace the fabric softener dispenser cup
(this stops small articles falling down the
centre of the agitator).
FabricSmart™
washer control
panel
1
5
Fabric softener
If you wish to use fabric softener, place it in the fabric
softener dispenser cup on the top of the agitator (refer
to the ‘Fabric Softener’ section).
IMPORTANT!
12
Fabric softener must not be used if you have selected
the ‘Quick’ or ‘Bulky’ cycles or the ‘Eco Rinse’ option
(refer to the ‘Fabric softener’ section).
2
GETTING STARTED QUICKLY
Using your washer
The buttons require only a gentle touch to activate.
to activate your FabricSmart™ washer.
1 Touch ‘POWER’
2 Select your desired wash cycle by turning the SmartTouch™ Control Dial. The wash cycle
icons will illuminate as you turn the dial showing which cycle is selected (refer to the
‘Wash cycles’ section).
3 Choose your wash options, eg you may want a ‘Warm’ wash temperature and a ‘Slow’
spin speed (refer to the ‘Wash options’ section).
to start the cycle. The washer will start to fill with water and select the correct
4Touch
wash action for your load.
For best fabric and colour care, remove your clothes as soon as the cycle has finished.
5 Use ‘Keylock’ mode to lock the buttons on the display, which prevents them from being
activated accidently by a washing basket or little fingers (refer to the ‘FabricSmart™
washer controls’ section).
6 ‘Delay Start’ allows you to delay the start of your wash by 5 mins up to 18 hours (refer
to the ‘Wash options’ section).
6
3
4
If you wish to stop your FabricSmart™ washer
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Touch
.
During a spray rinse or spin, there will be a slight delay while the bowl slows to a stop
and the lid is unlocked.
IMPORTANT!
Failure to follow the advice in this guide may result in damage to your garments, and
your expectations of wash performance may not be met.
13
FABRICSMART™ WASHER CONTROLS
SmartTouch™ Control Dial
The SmartTouch™ Control Dial provides easy and efficient cycle selection. As you rotate
the dial, the cycle selected will be illuminated, along with the default settings for that
cycle on the right of the control panel.
SmartTouch™ buttons
The smooth, easy clean buttons require only a gentle touch to activate. Use these to
power your washer on and off, start and pause your washer, select your wash options,
activate keylock and programme a delay start.
Digital display screen
The digital display screen provides feedback on how long the wash cycle has to go,
to keep you informed throughout the cycle. The screen also displays your ‘Delay Start’
selection, should you choose one. The delayed time remaining will show on the screen
until the washer starts. The screen will also display messages to help you with the
overall running of your washer.
Time to go
Your FabricSmart™ washer will display how many minutes a wash cycle has remaining,
so that you can tell at a glance when your washing will be finished. Once you have
selected your wash cycle and options, the time the wash cycle will take to complete
will be displayed. Please be aware that actual cycle times may vary as they are
influenced by a number of factors, eg the flow rate of your water supply, the load
size and cycle selection.
Keylock mode
Keylock can be used to lock the buttons on your FabricSmart™ washer when not in use.
This will avoid accidental button pushes from items left on the lid of the washer and also
from any little fingers.
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To turn ‘Keylock’ mode ON or OFF:
Touch and hold the button for 2 seconds.
Note: when activated, the light above the
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14
button is illuminated.
If ‘Keylock’ mode is activated:
To turn your washer on, touch and hold the ‘POWER’
button for 2 seconds. This will
activate the control panel. ‘Keylock’ mode will remain activated.
To pause your washer at any time during the cycle, touch and hold the
button for
2 seconds, or touch the
button twice in quick succession.
To stop your washer or power off at any time, touch and hold the ‘POWER’
button
for 2 seconds or touch the ‘POWER’
button twice in quick succession.
FABRICSMART™ WASHER SAFETY FEATURES
Lid lock
The lid of your FabricSmart™ washer is locked for some
parts of the wash cycle, ensuring safety for you and your
family while it is operating.
The ‘Lid Locked’ light (above the
button) is illuminated
when the lid lock is activated, letting you know at a glance
if you can open the lid or not.
To unlock the lid at any time during the cycle touch
.
Lid Lock
If the lid is left open, your FabricSmart™ washer will be unable to lock the lid, and the
cycle will be halted. The washer will beep to alert you and display a warning message on
the screen. If this occurs, close the lid and touch
.
Note: the lid will be locked from the start of the ‘Bowl Clean’ cycle, through to the end,
unless
is touched.
IMPORTANT!
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Do not put anything down the lid lock slot in the top deck of your washer.
Do not try to disable the lid lock.
Ensure that children or infirmed persons are well supervised when around your
FabricSmart™ washer.
Auto drain
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Unsupervised clothes washers filled with water can present a drowning hazard to small
children. In order to minimise any risk of this type of accident, your FabricSmart™
washer has been pre-programmed to know when this potential hazard is created and
drains the wash water to a safe level.
If you pause or power off your FabricSmart™ washer at any time during the wash cycle
when there is water in the bowl, the washer will activate the auto drain function after
3 minutes. This will drain the water in the wash bowl to an acceptable level, minimising
any potential hazard.
A warning message
will be displayed on the digital display while auto drain is in
operation. The cycle can be restarted at anytime by touching
.
15
ECO-ACTIVE™ WASH
Your FabricSmart™ washer uses a dual-action wash to give excellent wash performance
whilst taking great care of your clothes. We call this the Eco-Active™ wash. The two
parts to the Eco-Active™ wash are explained below:
Detergent activating wash (front-loader type wash)
For both ‘Eco-Active™, On’ and ‘Eco-Active™, Off’
selections, your FabricSmart™ washer fills the bowl at
the selected temperature with just enough water so that
your clothes are 100% saturated. This small amount of
water flows down through the clothes, into the bowl
base, mixes with the detergent, then is pumped up a
specially designed portal and back onto the clothes in
a cascade effect. This wash action thoroughly dissolves
and activates the detergent.
Eco-Active™ wash
The concentrated solution of detergent and water rapidly targets stains and soils at the
fibre-level of fabrics, boosting soil removal and accelerating the wash process.
Note: the detergent activating wash on the ‘Sports’ cycle is cold temperature, to help
prevent the setting of stains.
Agitation wash (top-loader type wash)
If you have selected ‘Eco-Active™, On’ after recirculating
the sudsy water through your clothes, your FabricSmart™
washer will fill with just enough cold water to suspend
the clothes in the diluted solution. The flexible finned
agitator then provides just enough mechanical action to
separate the soil from the clothes.
If you have selected ‘Eco-Active™, Off’ or the ‘Sports’
cycle, your washer will fill with just enough water at the
temperature you have selected.
Agitation wash
Note: the ‘Allergy’ cycle bypasses the detergent
activating wash and proceeds directly to agitation wash.
‘Eco-Active™, On’ is available for selected cycles only. For optimum wash performance
of some load types only ‘Eco-Active™, Off’ is available.
CYCLE
ECO-ACTIVE™ ON
ECO-ACTIVE™ OFF
Regular
Heavy
Delicate
Wool
–
Easy Iron
Bulky
–
Allergy
–
Quick
16
Sports
–
–
SORTING
Sorting
To get the best wash results it pays to sort your clothes before washing.
Care labels
The care label will tell you about the fabric of the garment and how it should be washed.
Machine Washable
Warm 40°C maximum
Rinse Well
Normal Spin
Do not bleach
Tumble drying possible,
maximum 60°C
Warm iron
Do not dry clean
Examples of different care label symbols.
Soil
Sort clothes according to the type and amount of soil. Some soils suit warmer washes,
eg oily soils, while others are best washed in cold water, eg mud, blood.
Colour
Sort white fabrics from coloured fabrics.
Lint
Wash lint givers and lint collectors separately. Where possible, turn lint collectors inside
out (see table below).
LINT GIVERS
LINT COLLECTORS
Towels
Synthetics, eg polar fleece
Chenille
Corduroy
Nappies
Poly cotton
Socks
17
LOADING
Loading
Check pockets
Loose items can damage both your washer and your clothes.
Close zippers, hooks and eyes
This is to make sure that these items do not snag on other clothes.
Mend any torn garments or loose buttons
Tears or holes may become larger during washing. Remove any loose bra wires as they
can damage your washer and/or dryer.
Pretreat any stains
Make sure you use an appropriate surface to apply treatments. Do not use the lid or top
of the washer, as damage may occur to these surfaces.
Make sure the water level suits the load size
If manually selecting the water level, select the correct water level by using the mark on
the agitator nearest to the top of the load. Ensure the load does not extend above the
bottom of the fabric softener dispenser cup, as splashing may occur.
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For a balanced load
Place unfolded clothes firmly and evenly around the agitator, no higher than the bottom
of the fabric softener dispenser cup.
Do not wrap large items, such as sheets, around the agitator.
A mixture of small and large items will wash best.
Note: in the unlikely case of an out of balance load, refer to ‘Before you call for service –
The washer is out of balance’ on page 36 to check the washer is correctly levelled.
IMPORTANT!
Please do not, under any circumstances, attempt to wash an electric blanket in your
washer unless the care label specifically states it is safe to do so. Also, we do not
recommend that you wash curtains in your washer. Sunlight makes them brittle and
they may disintegrate during washing.
18
DETERGENT
Choosing the right detergent
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We recommend using domestic laundry detergent. Use powder or liquid detergent for
‘Top Loader’ washers.
When washing wool items, remember to use a detergent specifically recommended for
woollens.
Soap flakes or granulated soap powders should not be used in your washer.
Pods - Detergent pods are a ‘no mess’ alternative to powdered or liquid detergent.
They should be placed down the centre of the agitator.
How much detergent?
Follow the instructions on the back of the detergent packet as a guide to the correct
amount of detergent to use. The correct amount of detergent will vary, depending on
the amount of soil in your clothes and the size of your load. Jeans and work clothes
may need more detergent, while towels usually need less. The larger your load, the more
detergent you may have to add.
Adding the detergent
1 Remove the fabric softener dispenser cup.
2 Place detergent down the centre of the agitator. Pre-dissolving detergent in warm
water (before adding it to the washer) when washing in cold water can improve the
performance of the detergent.
3 Replace the fabric softener dispenser cup (this prevents small articles falling down the
centre of the agitator).
Adding your detergent
IMPORTANT!
Read and follow the detergent manufacturer’s instructions carefully. Instructions on
how to use the detergent will be clearly indicated on the pack. Remember to store
your detergents out of the reach of children.
19
FABRIC SOFTENER
How the fabric softener is dispensed
The fabric softener goes into the dispenser cup on the top of the agitator. During the
rinse the washer spins to release the fabric softener, delivering it down the agitator
stem as the washer fills for the final deep rinse.
If fabric softener is not added to the washer correctly, it may contribute to ‘scrud’
(described below).
Note: The ‘Bulky’ and ‘Quick’ cycles and ‘Eco Rinse’ option are not designed to be used
with fabric softener as the fabric softener will not be dispersed correctly.
How much fabric softener?
Always follow the manufacturer’s recommendations
on the fabric softener packaging for the correct
dosage. The ring on the dispenser cup is a guide only
for the maximum amount of fabric softener to add for
a full load. Smaller loads require less fabric softener.
Cleaning the dispenser
When using fabric softener, rinse your dispenser
at the end of each wash.
1 Separate the cup from the dispenser body
by pushing downward on the base of the cup.
2 Rinse both parts of the dispenser using warm
soapy water.
To separate, push cup away
from dispenser with thumb
Scrud
Scrud is the name given to the waxy build-up that can occur within a washer when
the fabric softener comes into contact with detergent. This can happen when fabric
softener is not added to the washer correctly. This build-up is not brought about by a
fault in the washer. If scrud is allowed to build up in the washer, it can result in stains on
your clothes and/or an unpleasant smell in your washer.
●●
●●
●●
●●
●●
●●
20
If you wish to use fabric softener we recommend:
Using fabric softener sparingly.
When filling the dispenser, do not splash or overfill.
Clean the dispenser as soon as the cycle has finished.
Clean your washer regularly (refer to the ‘Caring for your washer’ section).
Cold water washing increases the chance of a build-up of scrud occurring. We
recommend a ‘Warm’ or ‘Hot’ wash at regular intervals, eg approximately every
5th wash.
Fabric softener of a thinner consistency is less likely to leave residue in the dispenser
and contribute to a build-up.
WASH CYCLES
WASH
TIME *
WASH
ACTION
WASH
TEMP
RINSE
SPIN
SPEED
SPIN
TIME **
For normally soiled
everyday cotton loads,
eg t-shirts, shorts, shirts.
11
minutes
Regular
Warm/Cold
Spray/
Deep rinse
1100 rpm
6
minutes
Recommended cycle for
heavily soiled durable
garments, eg tea towels,
children’s clothes.
13
minutes
Heavy
Warm
Spray/
Deep rinse
1100 rpm
6
minutes
Designed for delicate,
lightly soiled clothes and
recommended for all
‘Hand wash only’ items.
5
minutes
Delicate
Warm/Cold
Spray/
Deep rinse
300 rpm
2
minutes
Wool
Designed for machine
washable woollen items.
5
minutes
Wool
Warm/Cold
Spray/
Deep rinse
700 rpm
4
minutes
Easy Iron
Recommended cycle
for items susceptible to
creasing, eg shirts, dress
trousers.
9
minutes
Regular
Warm/Cold
Spray/
Deep rinse
300 rpm
4
minutes
8 minutes
+ 30 minute
Soak
Bulky
Warm
2 Deep
rinses
300 rpm
6
minutes
Recommended cycle
for people with skin and
other sensitivities.
11
minutes
Regular
Hot
Spray/
2 Deep
rinses
1100 rpm
6
minutes
For washing lightly
soiled garments in a
faster time.
5
minutes
Regular
Warm/Cold
Spray/
Deep rinse
1100 rpm
2
minutes
Sports
Designed for sports
items.
8
minutes
Sports
Warm
Spray/
Deep rinse
700 rpm
6
minutes
Bowl
Clean
For maintaining the
cleanliness of your
washer.
Periodic
agitation
during a
2 hour soak
Delicate
Hot
Spray/
Deep rinse
700 rpm
2
minutes
Rinse
This cycle allows you to
select ‘Rinse’ and ‘Spin’
only.
n/a
Regular
Cold
Spray/
Deep rinse
1100 rpm
6
minutes
This cycle gives you
the ability to select a
‘Spin’ cycle only. This
cycle also allows you
to customise the spin
speed to suit your needs.
n/a
n/a
n/a
n/a
1100 rpm,
or as
selected
6
minutes
CYCLE
DESIGNED FOR
Regular ***
Heavy
Delicate
Bulky
Allergy
Quick
Spin
*
Recommended cycle for
washing bulky items.
Refers to the agitation time in the ‘wash’ part of the cycle, not the total time taken to complete a cycle.
** Refers to the length of time when at the maximum spin speed.
***The ‘Regular’ cycle, with ‘Eco-Active, On’, ‘Warm/Cold’ wash temp, ‘Normal’ soil level, ‘1100’ spin speed, ‘Auto’ water level
and ‘Eco Rinse’ selected is the recommended water and energy saving cycle for normally soiled, everyday washing.
Note: For users in markets with cold supply only, the wash temperature will default to cold
wash temperature.
21
WASH OPTIONS
Water Level
Auto water level
Your washer has the ability to automatically
select the most efficient water level for the load.
1 Place your clothes in the washer.
2 Select the wash cycle (and select ‘Auto’ water
level if not automatically selected).
. The washer will automatically fill to
the correct water level for the load, for both
phases of the wash.
3Touch
●●
●●
When washing an unusual load, eg large bulky
garments, items or pillows, we recommend you
select the ‘Bulky’ cycle.
If there is already water in the bowl, it is best to
manually select the water level.
Selecting ‘Auto’ water level
Manual water level selection
The agitator has five levels marked on its stem
that can be used to help you select the correct
water level. Select the correct water level by
using the mark nearest to the top of the load.
●●
●●
●●
The levels marked on the agitator do not
correspond exactly to the level of the water.
They indicate the level of dry clothes suitable
for the water level.
Your washer may occasionally add water during
agitation. This is to maintain the water level due
to the release of air trapped in the garments.
Out of balance loads, tangling or splash-over
can be caused by selecting a water level that is
too high.
Water level guide on agitator
22
WASH OPTIONS
Wash Temp
FabricSmart™ washer offers 5 wash temperatures, and an additional setting, ‘Controlled Cold’.
The wash temperature selected is used in the detergent activating wash (except for
the ‘Sports’ cycle – refer to the ‘Eco-Active™ wash’ section). If Eco-Active™ is ‘On’ the
temperature will be colder for the second part of the wash. When Eco-Active™ ‘Off’ is
selected, the bowl will fill with the wash temperature selected.
Note: the ‘Allergy’ cycle fills the bowl with water at the temperature selected. There is
no Eco-Active™ phase in the wash cycle.
The temperature of cold tap water varies widely depending on your location and the
season. We have developed ‘Controlled Cold’, which adds a small amount of warm
water, when necessary, to raise your cold water wash to 20°C for a more effective wash
(refer to the ‘Changing pre-set options’ section for details on how to set ‘Controlled
Cold’ as the default temperature for your cold water wash).
Soil Level
Your clothes and other washable items sometimes need more or less cleaning than
others. The ‘Soil Level’ option lets you adjust the wash to suit the amount of soil in your
load. For example, for dirty clothes, select ‘Heavy’ and for items that are only lightly
soiled, select ‘Light’. This adjusts the wash time accordingly to give the load the right
amount of agitation in order to remove the soil.
Spin Speed
Your washer offers 3 spin speeds: 1100 rpm, 700 rpm and 300 rpm, plus an additional
‘No Spin’ option. Simply increase or decrease your spin speed by touching the ‘Spin
Speed’ button.
Note: some spin speeds are not available on some cycles for best clothes care
(eg ‘Delicate’ cycle).
●●
●●
Use the ‘No Spin’ option to:
Remove drip dry garments from a mixed load before the wash goes into ‘Spin’.
Minimise the clothes creasing when they are left to sit in the bottom of the bowl at the
end of the cycle.
When you have selected ‘No Spin’, the cycle
will end after the rinse allowing you to remove
drip dry items before you spin the remaining
items. Once drip dry items have been removed,
touch ‘POWER’
, select the ‘Spin’ cycle
(change the spin speed if necessary, eg select ‘300’
for delicate or creasable items) and touch
.
Your washer will optimise the spin speed according
to the level of out of balance in the load.
Selecting the ‘No Spin’ option
23
WASH OPTIONS
Options
Note: in some instances it is possible to select multiple
options on one cycle.
Stain Treatment
If you have stains in your wash load you can add a number
of short soaks to the wash to help remove these by selecting
the ‘Stain Treatment’ option.
Soak
Use the ‘Soak’ option to soak clothes during the agitation
wash phase. Ensure items are colourfast before using ‘Soak’.
When you select ‘Soak’ your washer will soak for a period of
2 hours before completing ‘Rinse’ and ‘Spin’. During ‘Soak’
your washer will agitate for a few seconds every minute.
Selecting the
‘Stain Treatment’ option
Note: if the ‘Soak’ option is selected on a ‘Quick’ cycle, the
soak time will be one hour only.
To exit ‘Soak’ early, touch
and select ‘Rinse’. Change the
spin speed if necessary (eg select ‘300’ if washing delicate or
creasable items).
Eco Rinse
Use the ‘Eco Rinse’ option to save water. The ‘Eco Rinse’
option uses a spray rinse which has been specially designed
to use at least 25% less water than a traditional rinse. Use this
option when you want to use less detergent and less water.
However, if you have low water pressure or sensitive skin it is
better to use a traditional rinse.
Selecting the
‘Soak’ option
The ‘Eco Rinse’ option has not been designed to be used with
fabric softener, as it does not have a deep rinse to dispense
the softener correctly. Fabric softener should not be used if
this option is selected.
Note: ‘Eco Rinse’ is available on selected cycles only. If you
try to select this option on other cycles your washer will skip
over the option. The wash cycle will take slightly longer when
the ‘Eco Rinse’ option is selected.
There are some wash loads that may not suit being washed
using the ‘Eco Rinse’ option. For instance, loads that have a
lot of sand or sawdust in them or garments where the colour
still runs from them.
IMPORTANT!
Selecting the
‘Eco Rinse’ option
DO NOT use your washer to soak items in bleach or sanitiser and if you’ve soaked
items in a bucket, do not tip the contents of the bucket into your washer. The
chemicals in these products are very corrosive to metal surfaces and can damage your
washer. Rinse and wring items out thoroughly before placing them in your washer.
24
WASH OPTIONS
Delay Start
The ‘Delay Start’ option can delay the start of the wash cycle by 5 minutes up to
18 hours. This can be useful to time your washing to finish when you arrive home from
work, or to start once you have finished in the shower. Simply touch the ‘More’
button
to scroll through to your desired delayed start time, or to turn delay start off. Touch
to confirm your selection and start the countdown. The display screen will show the
time until the cycle is set to begin.
Note: we suggest that you avoid using ‘Delay Start’ for damp, non-colourfast items as
this may cause dye run to occur.
Clothes care safeguards
To avoid accidentally damaging your clothes there are a few options that your washer
will not accept. For example, you cannot select a ‘Hot’ wash on the ‘Delicate’, ‘Bulky’,
‘Easy Iron’ or ‘Wool’ cycles.
25
WASH OPTIONS
Washing bulky items
Forcing large items into the washer may result
in them being damaged during washing. Make
sure there is enough room in the washer for
items to move when being washed.
●●
Use the specially designed ‘Bulky’ cycle.
Some items float up during the wash
(eg duvets/doonas, water-proof and waterresistant items and pillows). If they sit too high
they may touch stationary parts of the washer
during agitate or spin. To minimise the chance
of this happening, ensure bulky items are
pushed back down into the water after fill, and
pushed down again to sit below the medium
high water level mark on the agitator before
‘Spin’. Select a ‘Spin Speed, 300’.
Bulky items should sit below the
medium high water level mark.
IMPORTANT!
To prevent an out of balance load or splash-over we recommend washing all bulky
items, including water-proof and water-resistant items, on the ‘Bulky’ cycle.
If you wish to re-spin the load at a faster speed make sure the load is sitting below the
medium-high mark before spinning.
Washing woollens
Many woollen items carry a ‘Machine Washable’ care claim. The fibres of these woollens
have been treated to prevent felting when they are machine washed.
●●
●●
●●
●●
Check the care label.
Use a wool detergent.
Use the specially designed ‘Wool’ cycle.
To dry woollens lie them flat on a towel and pat into shape. Dry out of direct sunlight.
Most handcrafted garments are not made of machine washable wool and we
recommend that you wash them by hand only. Hand washed woollens may be spun in
your washer (select ‘Spin Speed, 700’).
Note: some wool underlays and sheepskin products can be washed in a washing
machine but could produce excessive amounts of lint that may cause pump blockages.
26
CUSTOMISING WASH CYCLES
To customise a cycle
You can program your FabricSmart™ washer to remember the wash options you prefer
for each wash cycle. For instance, you may want to set the ‘Regular’ cycle to default to a
‘Warm’ wash or set ‘Heavy’ cycle to include a ‘Soak’.
.
1 Touch ‘POWER’
2 Turn the dial to select the wash cycle you wish to customise, eg ‘Regular’.
3 Touch and hold the button of the option you want to customise, eg ‘Wash Temp’ for
3 seconds. You will hear 2 quick beeps and the wash cycle icon will flash. The screen will
display
.
4 Select your preferred setting, and any other options you wish to customise for this cycle.
button to store your customised cycle (a long beep will sound to confirm
5 Touch the
the changes have been saved).
To change your customised wash cycle simply repeat these steps.
Customising a wash cycle, eg ‘Regular’ cycle
27
CHANGING PRE-SET OPTIONS
Option Adjustment mode
After using your washer a number of times you may want to fine tune some of the
options to suit your wash needs.
There are a number of pre-set options, which can be altered:
1 The wash temperatures, including changing the ‘Cold’ wash temperature to
‘Controlled Cold’.
2 The out of balance recovery routine.
3 The number of beeps at the end of the cycle.
4 Resetting to factory default settings.
To enter Option Adjustment mode
1 Turn the washer on at the wall but do not touch ‘POWER’
buttons together for
2 Touch and hold the and
.
3 seconds. You will hear 3 quick beeps indicating you have
entered Option Adjustment mode. The washer will show the
default setting for the ‘Cold’ wash temperature.
●●
The diagram on page 29 shows how the wash cycle
icons relate to the options you can change.
●●
The ‘Changing pre-set options’ section explains the
different options in more detail.
3 Use the dial and buttons on the panel to make your
changes to the pre-set options.
to return to normal mode. Your washer
4 Touch ‘POWER’
will automatically remember your changes.
To change or reset any of the options, repeat the above
steps.
28
Entering Option
Adjustment mode
CHANGING PRE-SET OPTIONS
Adjusting your options
1 Enter Option Adjustment mode (refer to page 28).
2 The diagram below shows how the wash cycle icons relate to the options you can
change. It also shows what will be displayed when you first enter Option Adjustment
mode. Options you can change are accessible using the ‘Heavy’ ‘Delicate’, ‘Wool’ and
‘Easy Iron’ cycles.
Use this diagram to help you adjust the options, ie select the ‘Heavy’ cycle to modify
the wash temperature, select the ‘Delicate’ cycle to change the out of balance (OOB)
recovery process, and so on.
Wash Temp
OOB Recovery
EOC Beeps
Factory Reset
FabricSmart™ washer Option Adjustment mode
3 Use the ‘Delay Start’, ‘More’
button on the panel to scroll through the available
settings of your selected option, eg to increase or decrease the temperature of your
warm wash temperature, or to change the number of beeps at the end of the cycle.
Changing the pre-set options
29
CHANGING PRE-SET OPTIONS
Wash temperatures
All wash temperatures can be individually adjusted if you think they are too hot or too cold.
Note: the hot temperature will be the same as the hot water supply temperature.
1 Enter Option Adjustment mode (refer to page 28).
2 Select the ‘Heavy’ cycle.
3 Select the wash temperature you want to adjust, eg ‘Warm’, by touching the
‘Wash Temp’ button. The digital display screen displays the current setting.
or ‘Less’
button to increase or decrease to the desired
temperature (the temperature setting options will scroll around). Each increment is
equal to approximately 1°C.
4 Touch the ‘More’
Wash Temp
OOB Recovery
EOC Beeps
Factory Reset
Adjusting the temperature setting, eg increasing the WARM wash temperature by 2°C
Controlled Cold
If the temperature of your cold water supply is very low and you choose to do a ‘Cold’
wash, you will not get an effective wash. The ‘Controlled Cold’ option solves this
problem by adding a small amount of hot water to raise the temperature of the wash to
approximately 20°C.
1 Enter Option Adjustment mode (refer to page 28).
2 Select the ‘Heavy’ cycle.
3 Select ‘Cold’ wash temperature by touching the ‘Wash Temp’ button (if not already
selected).
4 The digital display shows the temperature adjustment possible. The default setting is
which is the same temperature as the incoming water from the supply for cold water.
is displayed. Your washer
5 To get ‘Controlled Cold’, touch the ‘More’ button until
will now adjust the cold temperature to approximately 20°C. Each of the remaining
settings equals an approximate 1°C temperature increase or decrease from this point
(excluding
).
to save the setting (if you wish to make no other changes).
6 Touch ‘POWER’
Wash Temp
OOB Recovery
,
Wash Temp
OOB Recovery
EOC Beeps
EOC Beeps
Factory Reset
Factory Reset
Changing the cold wash temperature setting from cold tap to ‘Controlled Cold’
30
Note: if you always use ‘Cold’ or Controlled Cold’ water, we recommend that a ‘Warm’
or ‘Hot’ wash be used regularly, eg every 5th wash should be at least a warm one. Warm
water is needed to help maintain the cleanliness of your washer.
CHANGING PRE-SET OPTIONS
Out of balance recovery routine
When your washer is spinning it can sense if the wash load is out of balance. If an out
of balance load is detected, the washer will stop and re-try spinning one more time. If it
still senses an unbalanced load there are two options the washer can take.
Automatic recovery OFF (the default setting)
Your washer will stop, beep, and show
in three phases on the display
screen. You must redistribute the load more evenly yourself. Use this option if you wish
to conserve water.
Automatic recovery ON
Your washer will try to automatically correct the out of balance load. It will fill with
water and agitate to redistribute the load before trying to spin up again.
To change the out of balance (OOB) recovery option:
1 Enter Option Adjustment mode (refer to page 28).
2 Select the ‘Delicate’ cycle.
3 Touch the ‘More’ button to turn automatic recovery
or
.
Wash Temp
OOB Recovery
EOC Beeps
Factory Reset
Changing the OOB routine
End of cycle beeps
The beeps signalling the end of the cycle can be increased or decreased. The default
setting is 5 beeps.
To modify the number of beeps sounding at the end of the cycle:
1 Enter Option Adjustment mode (refer to page 28).
2 Select the ‘Wool’ cycle.
3 Touch the ‘More’ or ‘Less’ button to increase or decrease the number of beeps, or
for no beeps to sound at the end of the cycle.
Wash Temp
OOB Recovery
EOC Beeps
Factory Reset
Modifying the number of beeps to signal the end of the cycle
Remember, to save changes and exit from the Option Adjustment mode (ie to return to
normal operating mode), touch the ‘POWER’
button.
31
CHANGING PRE-SET OPTIONS
Factory reset
You can reset your washer to the settings it left the factory with:
1 Enter Option Adjustment mode (refer to page 28).
2 Select the ‘Easy Iron’ cycle.
. Touch and hold
for 3 seconds to reset your washer to its
3 The display will show
factory settings.
Note: this action will reset the washer to the default settings, exit Option Adjustment
mode and restart the washer in normal operating mode.
Touch ‘POWER’
to exit if you do not wish to reset your washer.
Wash Temp
OOB Recovery
EOC Beeps
Factory Reset
Changing the washer back to the factory default settings
32
CARING FOR YOUR WASHER
When you have finished using your washer
●●
●●
Turn off the taps to prevent the chance of flooding should a hose burst.
Turn off the power at the wall.
Cold water washing
If you always wash with cold water, we recommend that a ‘Warm’ or ‘Hot’ wash be used
at regular intervals, eg every 5th wash should be at least a warm one.
Cleaning your washer
Note: ensure the power is turned off at the wall before cleaning your washer.
●●
●●
●●
●●
Clean the surfaces of your washer with a soft damp cloth only and wipe dry. Do not use
scouring or spray cleaners as they can damage the paint, plastic and panel surfaces.
Clean the fabric softener dispenser after each cycle using warm soapy water.
To remove the agitator for cleaning, unscrew the nut down the centre of the agitator by
turning anti-clockwise.
The SmartTouch™ Control Dial and soft close lid are not designed to be removable for
cleaning. Do not attempt to remove the dial or lid.
IMPORTANT!
The agitator must be fully pushed onto the shaft when refitting. Tighten the nut firmly
by hand. Ensure the agitator is not loose.
Cleaning the inside of your washer
It is important that you occasionally clean the inside of your washer. Your FabricSmart™
washer has a ‘Bowl Clean’ cycle specifically for this purpose and will remind you every
100 cycles to run this cycle (the ‘Bowl Clean’ cycle icon will flash to alert you), or we
recommend completing this cycle 5 – 6 times a year. We suggest that you do not have
any items in the washer when you run this cycle.
Cleaning steps
1 Add approximately 2 full scoops of a good quality powdered detergent directly down
the centre of the agitator.
to turn your washer on and select the ‘Bowl Clean’ cycle.
2 Touch ‘POWER’
to start the cycle (refer to the ‘Wash cycles’ section for cycle details).
3Touch
33
CARING FOR YOUR WASHER
Products that might damage your washer
●●
●●
●●
Concentrated bleaches, laundry pre-soakers/sanitisers, stain removers and hydrocarbon
solvents (eg petrol and paint thinners) can cause damage to the surfaces eg control
panel, and components of your washer.
Be careful when washing garments stained with solvents as they are flammable. DO
NOT put them in your dryer.
Use of dyes in your washer may cause staining of the plastic components. The dye will
not damage the washer but we suggest you thoroughly clean your washer afterwards.
We do not recommend the use of dye strippers in your washer.
Washer sounds and beeps
●●
●●
●●
●●
Your washer may make sounds that you will not have heard from other clothes washers.
While draining, your washer may give several low thuds. Your washer is checking that
the water has drained before spinning.
Your washer will beep if you have used ‘No Spin’ and at the end of the cycle.
If your washer is beeping continuously or giving a musical series of beeps, refer to the
‘Before you call for service’ section.
Automatic lint system
Your washer has a self-cleaning lint system. The washer automatically separates the lint
from the wash water, traps the lint between the inner and outer bowls and flushes it out
at the end of the wash.
Saving water, energy and the environment
Water efficient washing machines will save you money, but it is also worth thinking
about energy use, recycling water and the environment. Some options to consider are:
●●
●●
●●
●●
●●
●●
●●
●●
34
Turn the washer off at the wall when not in use.
Turn off the taps when not in use.
Wash full loads rather than several smaller loads.
Use the ‘Auto’ water level option/function (where available).
Use the ‘Eco-Active™’ wash and Eco-Rinse option/functions (where available).
Follow instructions on the detergent packet – do not overdose.
Use concentrated detergent – it costs less per wash.
Consider re-using the washing machines grey water on the garden or for flushing your
toilet – more information can be found on government websites promoting energy and
water saving.
BEFORE YOU CALL FOR SERVICE
Please read the following pages before you call for service.
Your washer is capable of diagnosing its own problems. If your washer gives a musical
series of beeps every 5 seconds it is telling you that it has a problem which you can
solve using the checklist below.
Your washer sounds a musical series of beeps* every 5 seconds and displays a user
warning on the screen:
PROBLEM
The washer
is not getting
any hot water.
DISPLAYED AS
WHAT TO DO
Hot water supply is not hot enough to maintain the
wash temperature you have selected. Select a lower
wash temperature.
Inlet hose filters may be blocked and should be
cleaned or replaced.
There may be a kink in the hose. Undo the hose to
remove the kink, and reattach. Damaged hoses should
be replaced.
Ensure hot tap has been turned on.
Check inlet hoses are connected to the correct taps.
The washer
is not getting
any cold
water.
Ensure cold tap has been turned on.
Inlet hose filters may be blocked and should be
cleaned or replaced.
There may be a kink in the hose. Undo the hose to
remove the kink, and reattach. Damaged hoses should
be replaced.
Check inlet hoses are connected to the correct taps.
Cold water temperature exceeds recommended limits
(refer to ‘Installation instructions – Water supply’).
The flow rate of the supply water is too slow. Refer to
a registered plumber for advice.
The washer
is not getting
any water.
Ensure taps have been turned on.
Inlet hose filters may be blocked and should be
cleaned or replaced.
There may be a kink in the hose. Undo the hose to
remove the kink, and reattach. Damaged hoses should
be replaced.
The drain hose is too low or the drain hose is pushed
into the standpipe too far and the water is siphoning
out of the washer (refer to ‘Installation instructions –
Drain hose’).
The flow rate of the supply water is too slow. Refer to
a registered plumber for advice.
35
BEFORE YOU CALL FOR SERVICE
PROBLEM
DISPLAYED AS
WHAT TO DO
The washer
is out of
balance.
Wash load is out of balance. Ensure the washer is
stationary. Manually redistribute the load.
The washer
has too many
suds.
The washer has a suds build-up (too much detergent
may have been used for the amount of soil in the
load). Wait for suds to dissolve (about 20 min). Rinse
clothes using a deep rinse.
Check the washer is level (refer to ‘Installation
instructions – Levelling instructions’).
Check the standpipe height does not exceed 1200 mm.
If the symptom persists, call your Fisher & Paykel
dealer or Fisher & Paykel trained and supported
service technician.
The lid can’t
lock or the lid
is open.
Make sure the lid is closed.
Touch
(refer to ‘FabricSmart™ washer safety
features – Lid lock’).
If the symptom persists call your Fisher & Paykel
dealer or Fisher & Paykel trained and supported
service technician.
The washer is
overloaded.
The washer is overloaded and can not agitate. Ensure
the washer is stationary. Remove items until the
remaining ones can move freely.
Select a higher water level.
The washer
has stopped.
The power was cut to the washer. The washer will
restart automatically. No action is required.
The washer
has stopped.
The
or ‘POWER’ button was touched and the
washer was inactive for 3 minutes. The washer will
automatically drain to a safe level. Touch any button
to stop autodraining then touch
to resume the
wash cycle.
The washer
is on but the
display is
blank.
The washer was unattended without starting a cycle
to activate.
for a period of time. Touch ‘POWER’ *
36
The beeps are the same sound your washer makes when you turn it on at the wall.
FAULT CODES
When a continuous series of beeps is sounded, all the lights turn off on the control
panel and a number appears on the display, a fault has occurred. The washer will
automatically enter this mode if a fault occurs. The fault code will be displayed as a
number on the digital display. To stop the sound, touch any button and perform the
following steps:
1 Turn your washer off at the power point.
2 Wait 1 minute and turn it back on.
3 Remove your wash load.
4 Perform a ‘Rinse’ cycle.
5 If the washer will still not work you will be required to call a Fisher & Paykel trained and
supported service technician to arrange service (refer to the ‘Customer Care’ section).
Record the fault code number displayed and the serial number of your washer (located
on the rear of the washer) before calling. The fault code will indicate to the repairer
what the problem could potentially be.
If a fault code is being displayed, you can still turn your washer off by touching
‘POWER’ .
37
TROUBLESHOOTING
The following is a list of problems you may encounter when using this appliance and
some suggestions that may help to correct the problem. If you still have problems,
please contact your Fisher & Paykel trained and supported service technician.
Solving operating problems
PROBLEM
POSSIBLE CAUSES
WHAT TO DO
Washer not
turning on.
Power not switched on at
the wall.
Switch the power off at the wall
and wait 60 seconds before turning
power on again.
Household power supply
not working.
Try plugging in another electrical
appliance.
Keylock may be activated.
Try holding down the ‘POWER’ button for 2 seconds. Refer to
page 14.
Inlet taps not turned on.
Check that both the hot and cold
taps are turned on.
Blocked inlet hose filters.
Clear blockages from inlet hose
filters.
‘Delay Start’ is set.
Refer to page 25 for information
about the ‘Delay Start’ function.
Drain hose is not installed
correctly.
Ensure drain hose is located in
standpipe or tub.
Washer not filling
with water when
touched.
Washer is filling
continuously.
Ensure standpipe is at least 850 mm
high but no more than 1200 mm
high.
Washer is not
spinning properly.
Washer could be siphoning.
To prevent siphoning ensure the
drain hose does not extend more
than 20 mm from the end of the
hose guide. Refer to page 6.
The load could be out of
balance.
Pause washer and manually
redistribute the load.
Check the washer is level and does
not rock in any direction. Refer to
page 9.
Check the washer does not have
suds build up.
Spin speed
sounds slower
than normal.
38
Clothes are unevenly
distributed in the bowl.
Washer has compensated by
lowering the spin speed.
The outer wash bowl may
still be hot from being filled
with hot water.
The washer has slowed the spin
speed as a protective measure.
TROUBLESHOOTING
Solving operating problems
PROBLEM
POSSIBLE CAUSES
WHAT TO DO
Washer is
continually going
out of balance.
Washer may not be level.
Check the washer is level and does
not rock in any direction. Refer to
page 9.
Too much water for the load
Ensure an appropriate water level is
selected for the load size (or select
‘Auto’ water level).
Refer to page 31 to change the out
of balance recovery mode.
Too much or too
little water when
filling on auto
water level.
Washer is making
noises.
Small puddle
coming from
under the washer.
The washer needs to
determine the correct water
level for the load.
Refer to the ‘Wash options’ section
for more information.
Some loads do not
suit ‘Auto’ water level,
eg pillows.
Manually select the most
appropriate water level for the load.
Banging.
Load is out of balance. Press
redistribute the load.
Other noises.
Refer to the ‘Caring for your washer’
section.
The water level is too high
for the amount of clothes
and has caused excessive
splashing.
Select a lower water level. Refer to
page 22 for more information.
Large bulky garments
(eg pillows, duvet) can
cause splashing.
Wash on the ‘Bulky’ cycle. Refer to
page 26.
and
39
TROUBLESHOOTING
Solving wash problems
PROBLEM
POSSIBLE CAUSES
WHAT TO DO
Creasing.
Overloading of the washer.
Try reducing load size.
Inappropriate cycle
selection.
Choose ‘Easy Iron’ or ‘Delicate’ cycle
as these cycle have been designed
to minimise creasing.
Spin speed too high.
Try selecting a lower spin speed.
Do not leave wet clothes to sit in
the washer or laundry basket.
Wash temperature too high
for items.
Try selecting a lower wash
temperature.
Sort your load so that items of
similar weight are washed together.
Poor soil removal.
Wash cycle selected not
suited to soil level in load.
Are you using the most appropriate
wash cycle for the amount of dirt?
Warm wash water is too
cold.
Refer to page 30.
Not enough detergent for
load size or amount of soil.
Refer to the detergent package for
the manufacturer’s recommended
dosage.
White clothes are better
washed separately.
Separate light and heavily soiled
items, as clothes can pick up soil
from dirty wash water.
Cold water wash is too cold.
Refer to page 30.
Select the wash temperature
according to soil type.
Blood and mud are better washed in
cold water, while oily soils are better
washed in warmer water.
Overloading the washer.
Try reducing your load size.
Loads made up of articles
of varying sizes will wash
better.
A full load of sheets may not wash
as well.
Hard water requires more
detergent than soft water.
If you have hard water, try adding
more detergent.
Try selecting ‘Heavy’ option using
the soil level button.
Tangling.
40
Washing with too much
water (underloading) can
cause the clothes to tangle
around one another.
Select an appropriate water level
for the load size, or select ‘Auto’
water level. Refer page 22 for more
information.
Items wrapped around the
agitator when loading.
Place items, especially sheets, in the
bowl as loose parcels.
TROUBLESHOOTING
Solving wash problems
PROBLEM
POSSIBLE CAUSES
WHAT TO DO
Linting.
Some items in load more
likely to release or pick up
lint.
Wash lint givers (eg towels,
flannelette sheets) separately from
lint collectors (eg synthetic fabrics).
Overloading the washer.
Try reducing your load size.
Not enough detergent to
hold the lint in suspension.
Try using more detergent.
Overdrying in a dryer can
cause a build-up of static
electricity in synthetic
fabrics and cause them to
attract lint.
Try not to over dry items when
using your dryer.
Detergent residue.
Black or grey
marks on clothes.
Dye transfer.
Over loading the washer.
Try reducing your load size.
Did you use the
recommended amount of
detergent?
Try using less detergent.
Some detergents need to be
pre dissolved before being
added to the washer.
Check the detergent instructions.
Cold ambient temperatures,
cold washes and/or short
agitation times may not
allow the detergent to
dissolve properly.
Try pre-dissolving the detergent
before adding it to the washer.
A build up caused by the
interaction of fabric softener
and detergent can flake off
and mark clothes.
Refer to page 20 and 33.
Insufficient detergent for
the amount of soil on the
clothes, can result in grey
marks on clothes.
Make sure you are using enough
detergent for the amount of dirt in
your wash load. Refer to page 19.
Washing dark coloured
and light coloured items
together.
Remember to separate whites and
colours.
Keep wet or damp dark
coloured and light coloured
items separate.
Wash and dry non-colourfast
clothes separately.
Empty washer and put through a
‘Bowl Clean’ cycle. Refer to page 33.
Non-colourfast clothes left sitting
in a washer or laundry basket can
transfer dye onto other clothes.
41
MANUFACTURER’S WARRANTY
You automatically receive a 2 year Manufacturer’s Warranty with the purchase of this
clothes washer covering parts and labour for servicing within the country of purchase.
Fisher & Paykel undertakes to:
Repair or, at its option, replace without cost to the owner either for material or labour
any part of the product, the serial number of which appears on the product, which is
found to be defective within TWO YEARS of the date of purchase.
If your product qualifies, you also receive an additional EIGHT YEAR parts only
Manufacturer’s Warranty on your Direct Drive motor. This additional 8-year
Manufacturer’s Warranty commences on the day following the expiry of the 2-year
Manufacturer’s Warranty and excludes the motor controller and labour. Fisher & Paykel
will repair (as to parts) or, at its option, replace any Direct Drive motor (but not the
motor controller) which is found to be defective within this additional Manufacturer’s
Warranty period. You will be responsible for any labour costs.
To see if your product qualifies for this additional Manufacturer’s Warranty, refer to our
website: www.fisherpaykel.com/smartdrive
Note: these Manufacturer’s Warranties are an extra benefit and do not affect your
legal rights.
These Manufacturer’s Warranties DO NOT cover
A Service calls which are not related to any defect in the product. The cost of a service
call will be charged if the problem is not found to be a product fault. For example:
Correcting the installation, eg removal of bottom packer and transit bolts (front
1
loading washers), levelling the washer, adjustment of the drain to correct siphoning,
noises, crossed, kinked or leaking inlet hose connections, turning on water, noises
caused by the waterhammer or power supplies.
Providing instruction on use of the product or changing the set-up of the product,
2
eg instruction on correct use of detergents and fabric softeners.
3Replacing fuses in, or correcting house wiring or correcting house plumbing,
eg unblocking drains.
4 Correcting fault(s) caused by the user.
5 Noise or vibration that is considered normal, eg spin sounds, user warning beeps.
6 Correcting damage caused by pests, eg rats, cockroaches, etc.
7 Water on the floor due to incorrect loading or excessive suds.
8Blocked pumps, removal of foreign objects/substances from the washer, including
the pump and inlet hose filters, eg bra wires, bread tags, nails, grit, scrud, etc.
9 Correcting corrosion or discolouration due to chemical attack.
B Defects caused by factors other than:
1 Normal domestic use; or
2 Use in accordance with the product’s user guide.
C Defects to the product caused by accident, neglect, misuse or ‘act of God’.
D The cost of repairs carried out other than by a Fisher & Paykel trained and supported
service technician or the cost of correcting such repairs.
E Normal recommended maintenance as set out in the product’s user guide.
42
MANUFACTURER’S WARRANTY
F Repairs when the appliance has been dismantled, repaired or serviced by other than a
Fisher & Paykel trained and supported service technician or the selling dealer.
G Pick-up and delivery.
H Transportation or travelling costs involved in the repair when the product is installed
outside the Fisher & Paykel trained and supported service technician’s normal service
area.
Nothing in this Manufacturer’s Warranty is intended to, or does, limit any rights you may
have under law to recover the costs of inspecting or returning the goods to us.
This product has been designed for use in a normal domestic (residential) environment.
This product is not designed for any commercial use (whatsoever). Any commercial use
by a customer will affect this product’s Manufacturer’s Warranty.
Service under these Manufacturer’s Warranties must be provided by a Fisher & Paykel
trained and supported service technician (refer to the ‘Customer Care’ section at the
back of this book). Such service shall be provided during normal business hours. This
Manufacturer’s Warranty certificate should be shown when making any claim.
For Australian customers
This Manufacturer’s Warranty is an extra benefit and does not affect your legal rights.
Our goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure and
compensation for any other reasonably foreseeable loss or damage. You are also
entitled to have the goods repaired or replaced if the goods fail to be of acceptable
quality and the failure does not amount to a major failure.
Please keep this user guide in a safe place.
43
CUSTOMER CARE
Before you call for service or assistance...
Check the things you can do yourself. Refer to your user guide and check:
1 Your product is correctly installed.
2 You are familiar with its normal operation.
3You have read the ‘Before you call for service’, ‘Fault codes’ and ‘Troubleshooting’
sections at the back of the book.
If after checking these points you still need assistance or parts, please refer to your
nearest Fisher & Paykel trained and supported service technician, Customer Care, or
contact us through our website www.fisherpaykel.com.
In New Zealand if you need assistance…*
Call your Fisher & Paykel retailer who is trained to provide information on your
appliance, or if we can be of any further help, please contact our Customer Care Centre.
Toll Free: 0800 FP CARE or 0800 372 273
Fax: (09) 273 0656
Website: www.fisherpaykel.com
Postal address: Fisher & Paykel Appliances Ltd, PO Box 58546, Botany, Auckland 2163
If you need service…*
Fisher & Paykel has a network of Fisher & Paykel trained and supported service
technicians that can carry out any service necessary on your appliance. Our Customer
Care Centre can recommend a Fisher & Paykel trained and supported service technician
in your area.
In Australia if you need assistance…*
Call the Fisher & Paykel Customer Care Centre and talk to one of our Customer
Care Consultants.
Toll Free: 1300 650 590
Fax: (07) 3826 9298
Website: www.fisherpaykel.com
Postal address: Fisher & Paykel Appliances Australia Pty Ltd, PO Box 798, Cleveland
QLD 4163
If you need service…*
Fisher & Paykel has a network of Fisher & Paykel trained and supported service
technicians that can carry out any service necessary on your appliance. Our Customer
Care Centre can recommend a Fisher & Paykel trained and supported service technician
in your area.
44
CUSTOMER CARE
In Singapore if you need assistance…*
Please call our Fisher & Paykel Service line.
Phone: 6741 0777
Fax: 6547 0123
Website: www.fisherpaykel.com
Postal address: 150 Ubi Avenue 4, Sunlight Building #03-01A, Singapore 408825
*If you call, write or contact us via our website please provide: your name and address,
model number, serial number, date of purchase and a complete description of the
problem. This information is needed in order to better respond to your request for
assistance.
Product details can be found on the bottom left hand side of the console or back panel
of the washer cabinet.
Registration
Register your product with us so we can provide you with the best service possible.
To register your product visit our website: www.fisherpaykel.com
Complete and keep for safe reference:
Model
Serial No.
Purchase Date
Purchaser
Dealer
Suburb
Town Country
45
www.fisherpaykel.com
© Fisher & Paykel Appliances 2016. All rights reserved.
The product specifications in this booklet apply to the specific products
and models described at the date of issue. Under our policy of continuous
product improvement, these specifications may change at any time. You
should therefore check with your dealer to ensure this booklet correctly
describes the product currently available.
NZ AU SG ROW
429335 A
03.16