Power Quality and Distribution Solutions Product and Service Catalog

Power Quality and Distribution Solutions Product and Service Catalog
PowerChain Management Solutions
Power Quality and Distribution
Solutions Product and Service Catalog
January 2009
Table of contents
Eaton overview ............................................................................................................3
Single-phase products and solutions .....................................................................6
Eaton 9130 UPS
Single-phase UPSs from Eaton® solve up to nine of the most common power problems
and provide solutions for desktop computers to data centers.
Three-phase products and solutions .................................................................. 12
Three-phase UPSs from Eaton protect everything from data centers to large
medical facilities.
Eaton 9395 UPS
Rack-based power solutions ..................................................................................16
Eaton’s cutting-edge rack-based solutions provide optimal protection and power
quality for servers and other critical devices.
Additional power protection products................................................................ 20
Eaton’s power distribution products ensure that your data center gets smooth,
continuous, reliable power.
Power Xpert ............................................................................................................... 21
Power Xpert
Gateway card
Suite CD
The backbone of our PowerChain Management® solutions, Power Xpert® provides a
Web-based interface for you to monitor and manage power in your facility.
Connectivity products ............................................................................................. 24
Eaton’s accessory hardware options help ensure communication compatibility with a
variety of external devices.
Software products .................................................................................................... 25
Eaton’s software products offer management solutions to help you monitor and control
your UPS products.
Service and support solutions............................................................................... 26
Eaton’s world-class support organization and comprehensive service contract solutions
meet all of your power quality needs.
Remote Monitoring
Command Center
Power Quality and Distribution Solutions Product and Service Catalog
Eaton overview
Eaton Corporation is a diversified power management company with global leadership
in the electrical, fluid power, truck, automotive and aerospace industries. Our electrical product series and families—including Cutler-Hammer®, Holec®, MEM®, The Moeller
Group, Phoenixtec Power Company Ltd., Santak, MGE Office Protection Systems, Bill,
Elek and Pulizzi—encompass electrical control, power distribution, uninterruptible power
systems (UPSs) and industrial automation products and services.
Electrical power is more than just a convenience; it’s an essential element of doing business today. To
deliver the competitive advantage our customers demand, Eaton helps enterprises proactively measure
and manage the power system as a strategic, integrated asset throughout its lifecycle.
PowerChain Management solutions provide the power to make a difference, helping our customers
achieve their business goals while maintaining environmentally sustainable enterprises as well. Tools
such as energy audits and real-time monitoring of energy consumption enable customers to manage
energy resources wisely. Products such as Eaton’s state-of-the-art UPSs, variable speed drives and lighting controls help conserve energy and increase efficiency. Eaton is committed to sustainable solutions—
for our customers and for ourselves.
Eaton solutions have been recognized by end-users and industry experts for delivering the highest customer value and satisfaction, as well as for demonstrating insight into customer needs, among all UPS
vendors.* Our solutions are also the global market share leader in medium- and large-range UPSs above
5 kVA; they are second-leading in small system UPSs at and below 5 kVA.**
Award-winning leadership
Some of Eaton’s accomplishments are reflected in recent headline news:
• Eaton 9395 UPS wins 2007 Electrical Power Product of the Year
from Plant Engineering.
• Eaton BladeUPS® wins the gold from SearchDataCenter.com’s
2007 Product of the Year awards.
• Eaton’s Power Xpert meters received the 2007 North American
Power Quality Emerging Technology of the Year award by Frost &
• Eaton ranks second on the “100 Best Corporate Citizens” list
for 2008 according to Corporate Responsibility Officer (CRO)
• Eaton certified by CMP channel’s VARBusiness as a Gold Five-Star
Overall Winner in its 2008 Partner Program Guide.
• Eaton received the 2007 Power Quality Vendor of the Year in the
Asia Pacific region by Frost & Sullivan.
• Eaton received the 2006 Power Quality Company of the Year
award for the third consecutive year by Frost & Sullivan.
* Frost & Sullivan Award for 2003 Customer Value and Satisfaction and Frost & Sullivan Award for 2004 Product Line Strategy.
** Based on Frost & Sullivan 2004 World UPS Markets report data.
www.eaton.com/powerquality 1.800.356.5794
Eaton overview
Tradition of technical innovation
From patenting the first AC inverter in 1962 to introducing the unsurpassed Eaton 9395 UPS with 1100
kVA, we have a continuing history of technical innovation. With more than 120 active patents and another
98 patents pending, Eaton maintains a long tradition of using our technical expertise to provide customers with what they need most in a power management solution:
Eaton introduces a quantum leap in large, three-phase
UPS technology, the 9395, which incorporates a modular
and upgradeable design with internal redundancy for
maximum reliability
Eaton introduces the high power density and high
efficiency BladeUPS rackmount UPS, a 12 kVA modular
featuring N+1 parallel redundant systems up to 60 kVA
with modular distribution
First 6 kVA UPS in 3U for high-density rack applications
increases power density by 33%
First dual source UPS for rackmount applications
Monitoring deployment for over 225,000 data points with
Foreseer® proactive enterprise facility monitoring solution
First full 100 Mbps switch hub integrated on a
network card
UPS with 3 kVA increases power density by 40%
First UPS with wireless paralleling
First UPS to offer load segmentation
First UPS with ABM® technology to extend battery life
First high frequency, transformer-free UPS
First UPS with advanced pulse-width modulated (PWM)
technology and microprocessor-based diagnostics
First UPS over 100 kVA for computer rooms
First UPS suitable for computer rooms
First UPS suitable specifically designed for offices
First all digitally-controlled UPS
First commercial UPS combining battery chargers
and inverters
First AC power inverter
Power Quality and Distribution Solutions Product and Service Catalog
Single-phase products and solutions
UPS solution overview
Single-phase products
and solutions
Selecting the right UPS
Eaton’s power management solutions are based on protecting the nine most common power problems
present in any environment. This unique approach makes your product selection decisions about power
protection much simpler. The nine power problems listed below are potentially harmful to both your data
and your hardware. Eaton products offer three levels of power protection: Series 3, Series 5 and Series 9,
plus the rugged FERRUPS® product line that provides protection from eight potential problems in harsh
environments. Based on the parameters defined by your application, you can select a UPS from the level
that best matches your power protection needs.
Basic solution: Protection from three potential problems
The Series 3 UPS primarily protects against three of the nine power problems including power failures, power sags and power surges. This essential, cost-effective protection is necessary in order to
prevent damage such as data loss, file corruption, flickering lights, hardware damage and equipment
shutoff. For example, if the utility fails, you could lose all of your work-in-progress. The Series 3 UPS
offers a degree of protection against the remaining power problems and is most commonly used to
protect single workstations and point-of-sale (POS) equipment.
Intermediate solution: Protection from five potential problems
Series 5 UPSs are most effective against five power problems (power failures, power sags, power
surges, under-voltage and over-voltage) and offer a degree of protection against other power problems.
Some of the damages you risk by not using a Series 5 UPS include premature hardware failure, data
loss and corruption, data error, keyboard lockup, storage loss and system lockup. Series 5 UPSs are
recommended for small network systems—all the way up to enterprise networking environments.
Complete solution: Protection from all nine potential problems
Frequency Switching Harmonic
Variation Transient Distortion
Series 9 UPSs protect against all nine power problems: power failures, power sags, power surges,
under-voltage, electrical line noise, over-voltage, frequency variation, switching transients and harmonic distortion. Series 9 comprehensive protection minimizes the opportunity for component
stress, burned circuit boards, data crashes and program failures. Series 9 UPSs offer the highest
level of power protection available and are always recommended for mission-critical applications like
server farms, hospitals and Voice-over-Internet-Protocol (VoIP) applications.
www.eaton.com/powerquality 1.800.356.5794
Single-phase products
and solutions
Single-phase products and solutions
Feature focus
Eaton offers an extensive and innovative line of single-phase UPS solutions in Series 3, 5 and 9 with power ranges from 500 VA to 18 kVA.
With industry-leading power protection in optimized form factors, Eaton offers a solution that fits your application. Here are just a few features that enable us to provide you with the best power protection available.
Power density—don’t let power management take
over your rack
ABM technology—extend the life of your batteries
and decrease recharge time
Eaton developed high-density rackmount UPSs to provide optimal,
reliable power protection for critical loads—delivering more performance in smaller packages. We offer the highest power density by
VA rating with sizes from 0U to 5U. Our space-saving models free
up valuable rack space for other essential equipment.
Most UPS manufacturers offer constant trickle-charge on their batteries, which degrades the batteries and reduces battery service life
by as much as 50 percent. In contrast, Eaton’s ABM technology uses
sophisticated sensing circuitry and an innovative three-stage charging technique that extends the useful service life of UPS batteries
while optimizing the battery recharge time. It also provides advance
notice of the end of useful battery service life to allow you ample
time to hot-swap batteries without ever having to shut down connected equipment.
Communication—monitor your UPS via an Ethernet
network or the Internet
All of our UPSs include a USB or serial port that allows you to
communicate with the UPS, and most have an X-Slot® bay or card
installed for increased power protection and control. Our variety of
connectivity products ensure compatibility with a range of external
devices via the Web, serial, USB, relays, Modbus or SNMP. Some
cards allow you to connect your UPS directly to the Ethernet network and the Internet, allowing you to monitor and manage your
UPS conveniently with a standard Web browser.
Energy efficiency—use less energy, save
more money
As power density in modern data centers increases, more focus has
been placed on improving efficiency in the power distribution infrastructure. We offer practical and affordable options to significantly
improve efficiency without making major changes to your existing power delivery infrastructure. Our advancements in UPSs and
power distribution products can reduce energy, cabling and cooling
costs for your data center.
Investment protection—our products are backed by
a full range of service options and dedicated support teams so you always feel protected
Eaton stands behind our outstanding single-phase UPS products
with a standard two-year factory warranty with the option to purchase up to three years of extended coverage. For additional protection, select a service plan from basic advanced exchange to on-site
startup and preventive maintenance performed by certified customer service engineers. All single-phase UPSs also include a load
protection guarantee.
Extended battery runtimes—increase the backup
time of your UPS
Your application may require several
hours of backup time; Eaton can deliver it with extended battery modules
(EBMs) and other battery solutions.
Load segments—extend
battery time when necessary
Using LanSafe® power management software, you can independently control load segments, which are groups of receptacles on the
rear panel of the UPS. This feature enables you to maximize battery
power and provide orderly shutdown and startup of critical equipment. During a power outage, you can shut down non-critical devices, thereby extending available battery time to critical equipment.
Load segments
To preserve battery power for critical devices connected to Load Segment 1,
shut down the less-critical equipment connected to Load Segment 2.
Power Quality and Distribution Solutions Product and Service Catalog
Single-phase products and solutions
Single-phase products
and solutions
Series 3 and Series 5
Eaton 3105 UPS
Eaton 5110 UPS
500–700 VA
500–1500 VA
Protects loads on eight outlets—four with surge suppression and
battery backups, four with suppression only
Protects loads on eight outlets—four with surge suppression and
battery backups, four with suppression only
Typical applications:
Typical applications:
• Small office, home office
• Office workstations
• Point-of-sale (POS) systems
• PBX or key phone systems
• PCs and peripherals
• Servers and network nodes
• Fax machines and
telephone equipment
• POS systems
Eaton 5115 UPS Tower
Eaton 5115 UPS Rackmount
500–1400 VA
500–1500 VA
Delivers smooth, continuous power with pure sine wave output
Provides high-density, advanced power protection
Typical applications:
Typical applications:
• Workstations
• Low profile rack servers
• Small servers
• Routers and hubs
• Hubs and routers
• Wall-mount telecom key systems
• Single and multiple PCs
• Rack or wall-mount VoIP
• Small to medium business equipment
• Servers and storage systems
• Peripheral devices
Eaton 5130 UPS Rack/Tower
1250–3000 VA
Provides more real available power and
flexibility with hot-swappable batteries and load
segmentation—full-featured power protection in
a small package at a value price
Typical applications:
• IT network wiring closets
• Medical systems
• Communications/VoIP network systems
www.eaton.com/powerquality 1.800.356.5794
Single-phase products
and solutions
Single-phase products and solutions
Form factor
ABM technology
Load segment control
Hot-swappable batteries
Audible alarms
Serial or USB port
LanSafe software
X-Slot cards available
Network transient protector
Remote emergency power-off (REPO)
Power distribution unit (optional)
Extended battery modules (optional)
Extended warranty (optional)
Flex™ and PowerTrust™ on-site
service plans (optional)
Gold plans (optional)
Tower, under
or computer
1250–3000 VA
500–1500 VA
5115 Rackmount
500–1400 VA
5115 Tower
500–1500 VA
500–700 VA
Series 3 and Series 5 feature overview
0U or 1U
wall-mount or
Tower, 2U
or 3U
Serial & USB
Serial & USB Serial & USB
Power Quality and Distribution Solutions Product and Service Catalog
Single-phase products and solutions
Single-phase products
and solutions
Series 9
A Series 9 UPS is the best way to protect critical computer equipment from all
potentially harmful power problems. With double-conversion technology, the
Series 9 UPSs provide the highest level of power protection.
Frequency Switching Harmonic
Variation Transient Distortion
Eaton 9130 UPS Tower or Rackmount
Eaton 9135 UPS Rack/Tower
700–3000 VA
5000–6000 VA
Provides more available power, >95 percent efficiency, high performance protection and battery backup for unpredictable power in any
IT environment
Delivers up to 6000 VA in 40 percent less space than previous technologies, provides both hot-swappable batteries and power modules
Typical applications:
Typical applications:
• Small to medium business networks
• Small to medium
business networks
• Remote IC locations
• Remote IC locations
• Central IM location
• Central IM location
• Mid-range telephone systems
• IP-based security systems
• Mid-range telephone
• VoIP systems
• VoIP systems
• Lab equipment
• Lab equipment
• Centralized retail
Eaton 9140 UPS
Eaton 9155 UPS
7.5–10 kVA
8–15 kVA
Superior de-centralized power protection for medium and high
density rack environments
Provides industry-leading power density and a 75 percent footprint
reduction versus comparable UPS solutions; internal batteries provide up to 350 percent more runtime and offer 13 percent more
capacity at equivalent VA ratings
Typical applications:
• Medium and high-density
rack environments
Typical applications:
• Server farms, especially
blade servers
• Data centers
• LAN gateways
• LAN gateways
• Clustered PCs
• Clustered PCs
• Enterprise telecommunications and engineering systems
• Enterprise telecommunications and
engineering systems
• Centralized servers
www.eaton.com/powerquality 1.800.356.5794
Eaton 9170+ UPS
3–18 kVA
Tower: 500–18000 VA
Rackmount: 850–7000 VA
Grows with changing IT environments by incorporating scalable
design of 3 kVA power modules and batteries; eliminates single
point-of-failure with N+X power and logic redundancy
Provides superior power protection with
our patented ferroresonant technology
Typical applications:
Typical applications:
• Mission-critical applications
• Telecommunications equipment
• Internet service providers
• Industrial process control equipment
• E-commerce networks
• Midrange computing systems
• Data centers
• Data centers
• Enterprise telecommunications systems
• 911 centers
Form factor
Tower or 2U
ABM technology
Intuitive LCD interface
Hot-swappable batteries
Extended battery module (optional)
Load segment control
Network transient protector
Serial or USB port
Audible alarms
LanSafe software
X-Slot communication bay
REPO or emergency power-off (EPO)
Power distribution module (optional)1
External maintenance bypass (optional)
Extended warranty (optional)
Flex and PowerTrust on-site service
plans (optional)
Gold plans (optional)
Tower or 3U 6U rackmount
Rackmount: 800–7000 VA
Tower: 500–18000 VA
Tower or
Tower or
Serial & USB
Serial, USB
and DB-9
(2) Serial &
(1) USB
1. Includes bypass switch; available with and without bypass switch on the 9155
3–18 kVA
8–15 kVA
7.5–10 kVA
5000–6000 VA
700–3000 VA
• Rack equipment
Single-phase products
and solutions
Single-phase products and solutions
Power Quality and Distribution Solutions Product and Service Catalog
Single-phase products and solutions
MGE Office Protection Systems family
Single-phase products
and solutions
Eaton’s MGE Office Protection Systems family of secured power products and solutions are perfect for enterprises, small business and
homes. This family has earned its strong reputation for quality, reliability and service. Visit www.eaton.com/mgeops for more information
on the broad range of this family’s power products and solutions.
Evolution S
650–2000 VA
1250–3000 VA
High-density power protection for
servers, storage systems and
networking equipment
High-density power protection
for servers, storage systems and
networking equipment with
optimized form factors and
extended runtime options
Pulsar M
700–1500 VA
2200–3000 VA
Double-conversion UPS—ideal
protection for servers, data storage,
network equipment, telephony (VoIP
and medical equipment) and industrial
Modular, online, double-conversion
UPS—ideal protection for servers,
data storage, network equipment,
telephony (VoIP and medical
equipment) and industrial processes
Pulsar MX
400–20000 VA
500–11000 VA
A unique, double-conversion
product family designed to
let you pay as you grow with
high density power protection
High performance UPS, perfect for
rack servers, enclosure and industrial
Power over Ethernet (PoE)
Protection against power surges, spikes, nearby lightning strikes
and line noise
www.eaton.com/powerquality 1.800.356.5794
Three-phase products and solutions
Three-phase products
and solutions
Three-phase UPS overview
With a rich history of technical innovation and proven performance,
the three-phase UPS products continue to personify Eaton’s pioneering spirit in the power quality industry. Whether you are designing or procuring a UPS, each three-phase model can be deployed
around the world. Designed to meet global requirements, the same
UPS can be installed anywhere—from Argentina to Russia, China to
South Africa or the United States.
The following features differentiate Eaton’s three-phase
UPS solutions:
Leading sustainability
• Highest efficiency ratings lower utility costs
When customers choose a custom Eaton solution, they come to the
Customer Witness Test Centers in Raleigh, NC, and Helsinki, Finland,
to see their system put through its paces, giving them hands-on
experience with the system that will be in their facility and confidence that the system will operate efficiently and trouble-free from
day one.
The Eaton Customer Witness Test Center tests power modules,
including UPS, PDU, switchgear, static transfer switches and
battery cabinets. It also tests third-party equipment interfaces, a
crucial capability in a multi-vendor world. In addition to testing the
individual devices, the entire system is tested, ensuring end-to-end
• Lowest total cost of ownership and lifecycle carbon footprint
• Smallest footprint and weight
• Lowest transportation and installation costs
Stronger power performance
• Lowest input total harmonic distortion (THD) enhances
compatibility with upstream power systems
• Lowest output THD
• Optimum generator sizing
• PFC power supply compatibility
Highest reliability and availability
• Powerware Hot Sync® wireless paralleling
• Easy Capacity test
• Superior battery management
• Inherent redundancy
• Scalable architecture that adapts to increasing power
Robust manageability
• Superior control and connectivity
Beyond technology: Eaton multi-module
UPS solutions
In the world of large power systems, single-unit solutions are
becoming less common. High-capacity power needs, redundancy
requirements, integration into building management system (BMS)
and network management system (NMS) for system monitoring
data gathering, and extended battery backup time often leads customers to a multi-module system that can include redundant UPSs,
software, power distribution and battery systems tailored to individual needs.
Designing, testing and implementing a multi-module system
requires engineering knowledge and experience in making sure
everything works together as anticipated, every time. That’s where
Eaton excels—starting with state-of-the-art technology and pairing it with rigorous design, testing and implementation standards
guarantees Eaton multi-module systems deliver the highest level of
Eaton’s Witness Test Centers allow you to see your large multi-module
system tested before it is deployed.
Power Quality and Distribution Solutions Product and Service Catalog
Three-phase products and solutions
Highest efficiency ratings
Packed with an array of features to benefit end-users, consultants
and contractors, the three-phase UPS family of products shares the
same essential design elements. The 9355, 9390 and 9395 all leverage the following features.
To demonstrate the importance of total system efficiency in relation
to load level, the Efficiency vs. Load graph shows how efficiency
generally dips as load level decreases. In general, manufacturers
list an optimal efficiency rating at full load. In reality, however, most
three-phase UPSs operate well below full load. As a result, it is
extremely important to evaluate the efficiency of a UPS at lighter
loads as this graph depicts. Eaton three-phase UPS products operate
efficiently even at lighter loads to reduce utility costs.
Using our signature Powerware Hot Sync technology, multiple UPS
modules can be paralleled for extra capacity or redundancy. A 15
kVA 9355, for example, can grow to support loads of up to 45 kVA.
There’s no dependence on communications wiring among these
modules, enhancing reliability and simplifying installation. This paralleling capability is far more elegantly and reliably implemented with
the 9355, 9390 and 9395 than with competitive products.
This two-module 9390 system shown below can be configured as
160 kVA N+1 redundant (320 kVA capacity with 36-inch tie cabinet).
The width of this configuration is a compact 164.6 inches.
9395 Efficiency vs. Load
% Efficiency
Powerware Hot Sync wireless paralleling technology
Three-phase products
and solutions
Feature focus
“Typical operation”
% Load
18.9 in
Tie cabinet
Weight = 580 lb
160 kVA UPS modules
Smallest footprint and weight
The 9390 offers the smallest footprint of any UPS in its class—35
to 50 percent smaller than competitive units. Cabling can enter the
UPS from either the top or bottom of the cabinet to provide easier,
more flexible installation. The 9390 provides front panel access for
all services and operation, increasing serviceability and reducing
mean time to repair (MTTR). And since the compact 9390 cabinet
can be installed against back and side walls, you have more location
options, installation is fast and easy, deployment cost is lower, and
you save valuable data center space.
Weight = 2700 lb
31.6 in
39.4 in
www.eaton.com/powerquality 1.800.356.5794
Three-phase products
and solutions
Three-phase products and solutions
Eaton 9355 UPS
Eaton 9390 UPS
10–30 kVA
20–160 kVA
Delivering efficient,
reliable performance in a
sleek tower half the size of
most competitive units on the
market today, the 9355 can
be deployed to protect small
data centers, multiple servers,
educational facilities, critical
machinery in factories and
retail applications.
The 9390 combines extensive
customer research with technical innovation to deliver power
protection for medium-sized
data centers, general IT applications, healthcare applications
(such as CT scanners), banking
infrastructure, co-location facilities, hotels, casinos and even
marine applications.
Eaton 9395 UPS
225–1100 kVA
Our latest three-phase UPS innovation, the 9395 provides a high-end
power quality solution for the largest
data centers, mainframes, supercomputing equipment, large office buildings and applications requiring large,
multi-module protection.
Winner of the 2007
Electrical Power Product
of the Year from Plant
Power Quality and Distribution Solutions Product and Service Catalog
Three-phase products and solutions
System Bypass Module (SBM)
Three-phase products
and solutions
Four decades of experience in paralleling UPS systems is incorporated
in this newest SBM. For use with multi-module 9395 systems, the
switchgear enclosure encompasses a centralized static switch along
with system-level circuit breakers for bypass, UPS system output and
maintenance, or wraparound bypass functions. Three ratings are available
as standard: 2000A, 3000A and 4000A. This customizable cabinet features
a 10-inch color LCD screen for display status for up to 32 uninterruptable power modules and provides an intuitive user operation interface.
To enhance flexibility, the system controls/monitoring section may also
be deployed in custom or third party switchgear to ensure that the most
reliable monitoring and user-friendly controls are included with alternative
power circuit components.
Flywheel solutions
When you need to ensure maximum productivity and system availability, Eaton’s flywheel solutions can
help. Eaton’s battery-free energy flywheel storage system bridges the power gap—acting as either a backup power source or backup battery source if power quality or delivery is disturbed. Flywheel solutions can
also act as effective UPS battery enhancements, battery backup systems or UPS battery replacements for
traditional systems.
Flywheel solutions are an environmentally friendly alternative to batteries, offering reduced energy consumption for cooling, elimination of lead use in facilities and a long lifespan of more than 20 years. Use
flywheel solutions to take advantage of:
• Minimal space requirements due to the flywheel’s high power density in a small, light footprint.
• Low costs made possible by reduced maintenance requirements and long service intervals.
• High efficiency, operational integrity and reliability—with 20 times the reliability of a single
bank of batteries.
• Simple plug-and-play installation.
Remote Power Panel (RPP)
Static Transfer Switch (STS)
The Eaton RPP allows for electrical expansion
without the need for costly electrical rework.
By simply feeding the RPP distribution module from the existing transformer or panel
board, distribution capacity can be expanded
by up to 168 pole positions.
The Eaton STS is a high-speed switch that
can transfer electrical loads from one AC
power source to another in a fraction of a
single electrical cycle. The STS eliminates
the chance of a loss of power to critical loads
by properly coordinating with the electrical
distribution system. During a fault condition,
the STS continues to conduct current, allowing downstream circuit breakers to work
Power Distribution Unit (PDU)
Hot Tie Cabinet
The Eaton PDU series can be easily expanded
as power needs change by adding up to three
side-cars. This expands the distribution capacity from 84 to up to 252 circuit breaker pole
positions. Each PDU can be configured to
meet your specific needs for isolation, voltage
transformation, harmonic reduction and voltage regulation with virtually limitless distribution options. Built-in system monitoring and
diagnostics facilitate load balancing and warn
of potential threats to your critical equipment.
The Eaton Hot Tie Cabinet is an ideal solution for two UPS modules powering two
separate loads, allowing you to transfer
the load of one unit to the other so that
the loads are always protected. The Hot Tie
Cabinet has become more important than
ever with the development of Powerware
Hot Sync technology, as it enables two systems whose units are paralleled with Hot
Sync, to work together for an even greater
level of redundancy and protection.
www.eaton.com/powerquality 1.800.356.5794
Rack-based power solutions
For organizations with large IT systems, it’s essential to maintain optimal protection and power quality for servers and
other mission-critical devices. Eaton’s three-phase rack-based solutions are designed for settings ranging from high-density
data and telecommunications centers to equipment rooms, wiring closets, medical laboratories and warehouses.
Eaton rack-based solutions address issues related to power, temperature and space—helping you save money, prevent
downtime and use energy more efficiently. The comprehensive rack-based portfolio includes enclosures, rackmount UPSs,
enclosure power distribution units and a host of other power quality equipment.
To achieve high availability and reliability for environments with volatile demands, use flexible rack-based solutions that:
• Incorporate a wide range of VA/watt ratings to support many types of applications.
• Free space for IT systems and allow room for future growth by offering a very small footprint and weight.
power solutions
• Distribute power efficiently in high-density rack environments and add or change equipment without an electrician.
• Monitor environmental conditions at the rack level, for ultimate protection and power quality.
• Work in conjunction with Eaton’s PowerChain Management solutions to provide visibility and control across the entire
power chain—from the point where utility power enters your facility all the way to individual servers.
Eaton enclosure solutions address the first critical step in planning an ideal data center and
encompass a wide range of cabinets and racks for network, telecom and server applications.
Features and benefits
• Highly functional and stylish, value packed and competitively priced
• Perforated doors exceed server airflow requirements
• Split rear doors minimized floor space requirements and provide ease of installation and maintenance
• Floating 19-inch rails provide more room for 0U cable management and PDU installations
• Z-server rails offer additional mounting locations for enclosure power distribution units (ePDU™) and
cable management
• Internal, welded frame with repetitive hold pattern delivers high load bearing capacity and
additional mounting locations
• Internal door hinges offer a high level of cabinet security
• Door stiffeners offer mounting locations for fan trays
• Tool-free accessories facilitate installation and reduce installation time and costs
Power Quality and Distribution Solutions Product and Service Catalog
Rack-based power solutions
Eaton BladeUPS
12–60 kW
The revolutionary Eaton BladeUPS power quality system expands power
protection from 12 kW to 60 kW (N+1) in a single industry-standard
19-inch rack. Equally important, the BladeUPS provides this robust, compact
solution while generating 75 percent less heat than the competitors’ legacy
end-of-row solutions.
Features and benefits
• Achieves the highest power density in the marketplace with a 6U rack
height per module
power solutions
• Reduces operating expenses with flexible, compact configuration options
• Reduces single points-of-failure with an intelligent bypass design that
eliminates human error
• Provides Powerware Hot Sync paralleling that enables scalability and reliability
through a ‘peer-to-peer’ paralleling relationship
• Increases system availability by not requiring any external
controllers for paralleling
• Features hot-swappable battery modules and electronics
• Uses off-the-shelf options, including line cord kits, X-Slot cards, EBMs, racks,
sub-distribution and rack power strips
• Input configurations using industry-standard plugs, for easy deployment
Typical applications
Easily remove power modules or
hot-swappable batteries without
disrupting power to the unit.
• Blade server support
• Small, medium and large data centers
• Network closets
• VoIP equipment
• Networking applications: IPTV, security
• Storage area networks and RAID
Eaton BladeUPS Maintenance Bypass Cabinet (MBC)
The Eaton BladeUPS MBC saves money and space in the data center or network
operations center while offering three functions in one cabinet. The MBC combines step-down transformation, power distribution (up to 84 pole positions) and
maintenance bypass into a single cabinet—the perfect complement to a 60 kVA
BladeUPS system.
www.eaton.com/powerquality 1.800.356.5794
Rack-based power solutions
Enterprise Power Manager (EPM)
This software provides a straightforward, cost-effective tool for managing networked
ePDUs and UPSs up to 10 kVA.
• Monitor and manage multiple ePDUs and UPS systems over an IP network using a
standard Web browser.
• Create custom hierarchical and visual arrangements of monitored equipment for
easy navigation.
• View and report details of ePDU parameters, measurements and settings from
anywhere in the network.
power solutions
• Aggregate power data from a virtually unlimited number of ePDUs on an IP network.
• Protect servers and equipment with user-definable alarms, shutdown e-mail and SMS alerts.
• Supervise and manage all your mid-range UPSs and ePDUs via a single user interface.
Rack Power Module (RPM)
The RPM provides plug-and-power primary power distribution from a three-phase UPS or utility
source to secondary power distribution devices (such as power strips) or directly to IT equipment.
The resulting architecture has fewer cables to manage, fewer distribution points to monitor and
greater flexibility for IT personnel to install and change the power distribution architecture.
Features and benefits
• Delivers power in a simplified and organized manner to loads of various voltages, input power cord types and output receptacles
• Supplies sufficient power (with surge protection) to support two racks of high-density IT equipment or up to nine racks at low density (~2 kVA)
• Enables installation and changes of IT equipment without the services of a licensed electrician
• Saves space with a small footprint, high power density and the flexibility to share the same rack with IT and UPS equipment
• Provides a quick visual indication of each circuit’s load (as a percentage of NEC®-derated rating), reducing the risk of overloads and tripped
breakers; no need to check individual power strips
• Enables easy load monitoring over the network to optimize management of the RPM as part of a unified, end-to-end power infrastructure
Typical applications
• High-density data centers
• Telecommunications equipment centers
Environmental Rack Monitor (ERM)
Eaton’s ERM guards against environmental threats by continuously monitoring temperature and humidity
at two locations in an enclosure, plus the status of up to four additional contact sensor devices (such as
detectors for smoke, vibration or fire), for a total of eight sensors per monitor. In a typical rack application, the 0U base unit can be placed horizontally or vertically in unused space. The temperature/humidity
sensor units can be placed anywhere in the enclosure.
Features and benefits
• Monitors environmental conditions to protect valuable assets from heat, humidity, smoke, vibration,
water leaks or intrusion
• Displays real-time and historical status of all sensors to a PC, Internet-ready wireless device or
Network Management System (NMS) software
• Aggregates real-time information from up to 100 ERMs in a single Web page
• Automatically notifies designated recipients of out-of-range conditions, via e-mail, SNMP, PDA or pager
• Simplifies operations with an intuitive, Web browser interface, rich graphing of data, auto-discovery
and auto-aggregation utilities and more
Typical applications
• Data centers
• Warehouses and distribution centers
• Unmanned equipment centers
• Libraries and museums
• Laboratories and hospitals
Power Quality and Distribution Solutions Product and Service Catalog
Rack-based power solutions
Eaton ePDUs
The enclosure power distribution units (ePDUs) distribute power
from UPSs to up to 24 or 45 receptacles in high-density rack
environments—or anywhere conditioned power must be distributed to multiple pieces of equipment. These ePDUs save valuable enclosure space with flexible mounting options, including
0U, 1U, wall mounting and floor mounting.
Eaton provides a robust line of ePDU offerings that includes five
different function types and power levels in excess of 23,000W.
power solutions
ePDU families by functionality
Economical power distribution to up to 24 receptacles in a rack or wiring closet
Distribution with power monitoring on any receptacle, branch circuit or the entire unit
Power distribution with secure, remote monitoring and alerts over IP networks
Provides secure, network receptacle-level control and network monitoring; optional integrated
environmental and inter-networking capabilities
Local and remote monitoring, plus advanced Revelation technology that provides receptacle-level
monitoring and remote server boot-up or electronically lock designated receptacles to prevent
unauthorized use
The enclosure automatic transfer switch (eATS) provides in-rack power distribution with redundant
power sourcing for single-corded loads
ePDU families by power rating
The plug-and-power portfolio includes nearly every combination of power rating and functionality
level—plus user-selectable combinations of NEMA, IEC and hardwired inputs and NEMA and IEC
output receptacles.
Standard—Up to 4 kW, 15–30A
Supports up to six 1U/2U servers or peripherals
Mid-range—4–10 kW, 15–40A
Supports up to 16 1U/2U servers or two blade server chassis
High—10–15 kW, 30–60A
Supports up to 25 1U/2U servers or three blade server chassis
Ultra-high—15 kW and up, 60A
Supports up to four blade chassis and other high-energy equipment
Typical applications
• High-density data centers
• Telecommunications equipment centers
• Wiring closets
ePDU cables
These three types of cables—adapters, jumpers and splitters—are a new offering from Eaton,
enabling one-stop shopping for rack power distribution needs.
• Select from a broad range of input/output connectors.
• Streamline cabling in enclosures by deploying exactly the cable length needed.
• Count on assured performance with pre-tested products that meet UL and Eaton standards.
www.eaton.com/powerquality 1.800.356.5794
Additional power
protection products
Additional power protection products
DC power systems
Power factor correction
Eaton provides a range of DC
power solutions that provide
high-reliability and cost-effective
-48V and +24V battery-backed
DC power for your data network
and telecommunications equipment. Eaton offers standard
and custom-designed solutions
for providing long-duration DC
power backup for a wide range
of applications including PoE
devices compliant with IEEE
standard 802.3af. All DC power
systems are complete with preconfigured system controllers
for easy system setup along
with remote control and monitoring via Ethernet as standard
with SNMP and secure Web
access. Just contact Eaton for
expert advice on your -48V and
+24V DC power requirements.
Power factor correction products are the simplest and
most economical means of
increasing the capacity of any
power system, minimizing
energy losses and correcting
load power factor. In addition,
power factor penalties can be
reduced and power quality
can be greatly enhanced. By
installing power factor correction products, you can reduce
total kVA demand, resulting in
offloading transformers, switchgear
and other equipment. The reduced
total kVA demand translates in lower
energy bills, cooler equipment operation and longer equipment life.
Surge protection
Automatic transfer switch
Power surges are among the
most common power quality
issues facing facilities today—
resulting in safety concerns,
equipment damage, costly
downtime and decreased productivity. For effective surge
protection, the IEEE also recommends a cascaded approach,
applying surge protection at the
service entrance, downstream
panels and point of use for
critical loads. Surge protection
systems are available to meet
these application needs, including a full offering of data line
In today’s market, to be productive and meet demand, your
facility needs to have reliable
standby power. Automatic transfer switches offer continuous
system monitoring and automatic transfer control for the
fastest, most reliable, standby
power system.
Power Quality and Distribution Solutions Product and Service Catalog
Power Xpert
Power Xpert Architecture
Manage power as a strategic asset
Today, the IT infrastructure is viewed—and managed—as a strategic business asset. Clearly, the quality
of the electrical power that flows through facilities, data centers and server rooms should be a factor
when IT managers measure infrastructure performance. Yet, invisible and fleeting power disturbances
can be silent killers—often going unmonitored and unnoticed.
With Eaton’s Power Xpert Architecture—the backbone of our PowerChain Management solutions—you
gain unprecedented visibility into the entire power system. A framework to view your entire power system, Power Xpert Architecture encompasses conditioned power in the data center as well as unconditioned power coming into the facility.
Through hardware, software and communication elements, the architecture unites diverse power components across your enterprise into a single view—old and new PDUs, batteries and other critical equipment from multiple manufacturers. So you can monitor, control and manage the power system more
effectively and efficiently as you correlate events across the power system, drill into details for quick
diagnosis and use tools to determine appropriate actions.
A simple, Web-based interface
helps you to:
• Understand energy usage patterns
and baselines
Web Browsers
view Power
Xpert Software
and components.
• Reduce peak loads, identify high energy
users and realize energy savings
Software users view,
monitor and manage
information about
their power chain.
• Find the real causes of issues, including
power event “ghosts,” sags, swells
and transients
• Analyze event severity according to
IT standards
• See your power quality at a glance
Leverage Power Xpert Architecture to establish a unified management approach for your
enterprise. The solution is based on open
standards so that devices can communicate.
It synchronizes equipment clocks through a
network time server so you can accurately
correlate events at different points in the
Power Xpert Architecture—it’s one of Eaton’s
powerful innovations in facility monitoring
and management. For additional information
about Power Xpert Architecture and to
download the product data sheets, visit
view the status
of your power
chain at a
PowerXpert Server
Core Software to
help you model,
monitor and manage
your power chain.
www.eaton.com/powerquality 1.800.356.5794
Power Xpert
Power Xpert Software
Power Xpert Software enables you to manage the complexities of large system deployments, from one desktop, on
one screen. Web-enabled hardware devices are fine in limited numbers. However, as the number of components
grows or becomes more complex, Power Xpert Software is the logical choice for the trending, analysis and alarming
systems that are required.
The Power Xpert Software is Web-enabled, open and time synchronized. Using only a browser, you can access the
software from anywhere your network can reach, including remotely. Designed to communicate graphically with the
broad range of Eaton and non-Eaton devices, Power Xpert Software uses industry standard protocols. The software
is offered in the Server Core Class and the Foreseer Class.
Server Core Class
Power Xpert Software Server Core Class (Server Core) represents
the perfect balance between sophistication and ease of deployment
and use. Server Core offers great value through browser-based
views to Eaton and non-Eaton equipment. With the additional Layout
Manager, you can customize your own Web pages to display information, as you need it.
Server Core connects via your Ethernet network to Eaton and nonEaton devices that use the standard Modbus TCP/IP or SNMP protocol. Within a building or campus environment in a single location,
the software continually monitors your key equipment. It provides
trending graphs, alarming notifications and real-time information.
Flexible user views allow you to display and organize information to
suit individual needs.
Foreseer Class
Power Xpert Software Foreseer Class (Foreseer Class) is the solution for a mission-critical infrastructure, providing enterprise-wide
monitoring and proactive management. With a vast selection of
existing device interfaces (and customizability for almost any type of
communicating equipment), Foreseer Class allows you to tailor your
complete monitoring solution. The distributed, scalable architecture
is tailored to your organizational needs, whether it is an individual
site with thousands of data inputs or a distributed global enterprise
with hundreds of remote locations.
Foreseer Class’ unparalleled data handling engine allows it to
sample an unprecedented number of data points from thousands
of devices. The proactive data gathering algorithm means data is
continuously collected 24 hours a day, 365 days a year. Unlike other
systems where only certain data is stored, or noticed only after an
event occurs, the aggressive monitoring engine gathers all data for
dependable trend analysis and performance reporting. The data is
also archived safely offsite for fast and seamless retrieval.
Power Quality and Distribution Solutions Product and Service Catalog
Power Xpert
Power Xpert 4000/6000/8000 meters
Eaton’s Power Xpert 4000/6000/8000 meters represent a new genre of power
quality instruments and world-class power monitoring that reduces day-to-day
operating costs and helps avoid costly business interruptions. The meters combine state-of-the-art technology with next generation power diagnostics, data
trending and performance benchmarking, along with a twist-n-click LCD for
simplicity and ease of use.
Features and benefits
• Comprehensive power and power quality measurements for 138 standard
data points logged
• Embedded Web server—see and analyze waveforms, trends and
harmonics directly in your Web browser/meter display
• High speed 6 MHz impulsive transient detection and waveform capture
• Up to 1 millisecond time synchronization and event logging capability
• Open protocol support: HTTP, Modbus TCP, Modbus RTU, SNMP, NTP,
Identify power quality problems
• Identify harmonics, sags, swells and transients
• Maximize IT equipment’s service life
• Analyze sequence of events up to 1 millisecond time resolution
• Protect motors from damage
• Preserve the integrity of processes and batches
• Prevent blown capacitor bank fuses
• Protect transformers and conductors from overheating
Power Xpert Gateway series cards
The Power Xpert Gateway series cards provide Web-enabled, real-time monitoring of UPSs, PDUs and RPPs through standard onboard Web pages, Power
Xpert Software or third-party software. As an integral part of the Power Xpert
Architecture, the cards provide a central point to connect UPSs, PDUs and
RPPs to an Ethernet network via an X-Slot communication bay.
Features and benefits
• View data from any location via Web-enabled monitoring of power
quality data
• Generate accurate logs for power quality analysis via time-stamped
data and event logging
• Integrate with standard BMSs and NMSs via the card’s open
communication protocols
• Allow for quick corrective action with customized e-mail messaging
for events notification, including data and event logs
• Access improved overall facility monitoring via seamless integration of
equipment into Power Xpert Software
• Supports Eaton Energy Management System (EMS) for power distribution
products, including remote configuration and editing capability
www.eaton.com/powerquality 1.800.356.5794
Connectivity products
Solutions for the changing global customer landscape
Eaton’s connectivity products are accessory hardware options that link UPS products with external communication devices. Eaton’s connectivity products help ensure communication compatibility with a variety of
external devices through the Web, serial, relays or SNMP.
ConnectUPS family of
networking products
Environmental monitoring probe
The ConnectUPS family of products seamlessly integrates UPS information to the
Ethernet network and the Internet. This
unique solution allows you to conveniently
monitor and manage your UPS with a
standard Web browser, while simultaneously providing graceful shutdown for multiple
computer systems over the network.
The environmental monitoring probe enables
you to remotely monitor environmental conditions. Using a standard Web browser, you
can view the ambient temperature (between
-20ºC and 80ºC) and relative humidity (between
10 and 90 percent) of the remote environment, as
well as the status of two additional contact devices,
such as a smoke detector or open-door sensor.
Relay interface cards
Modbus card
The relay interface cards are dedicated
adapters that provide the essential drycontact interface between your UPS
and any relay-connected computer,
including the AS/400, as well as a variety
of industrial applications. The card is available in two models: the X-Slot version
and BestDock version.
The Modbus card provides continuous,
reliable and accurate remote monitoring of a UPS system through a BMS or
industrial automation system (IAS). The
card integrates data from the UPS into
the user-provided management system
using the Modbus RTU protocol.
Power Quality and Distribution Solutions Product and Service Catalog
Software products
Eaton’s software products deliver the ability to manage all your power products over your network or the Web,
from one or more PCs.
Eaton Software Suite
Eaton LanSafe software
Arriving bundled with every UPS,
the Software Suite CD incorporates
user-friendly features including our
Software Wizard to guide you through
software selection and installation.
The Software Suite includes LanSafe
power management software and a
30-day trial version of PowerVision®
LanSafe software delivers comprehensive support including graceful,
remote shutdown of UPSs and network monitoring tools via serial, USB
and network connectivity options.
PowerVision software
• Runs in the background without
visual traces using our exclusive
Stealth Mode Operation
PowerVision power management
software is the solution for the
progressive system administrator
or facility engineer who needs local
or enterprise-wide monitoring of
multiple UPSs and/or other power
components supporting mission
critical applications. PowerVision
comes in two different packages,
each one tailored for its own
unique application:
• Facility Edition provides one-line
detailed UPS information, monitors
system status of other elements
in the critical power distribution
system such as generators,
static switches, PDUs and air
conditioners through alarm
contacts and supports in-depth
reporting, analysis and graphics
• Helps you determine how much
money is saved from prevented
downtime with a cost savings
• Eliminates the guesswork
from UPS metering and status
information with 3-D PowerScope
and ControlRoom views
• Compiles UPS events and
provides around-the-clock visual
representation of the system event
log in a calendar format
NetWatch software
The NetWatch client software acts as
a network-monitoring tool through a
ConnectUPS card. During an extended
power outage, the ConnectUPS card
informs all registered NetWatch clients
that it is time to shut down their respective operating systems. Up to 255
NetWatch clients can be registered to
and controlled by a ConnectUPS card.
• Network Edition provides
remote monitoring and computer
operating system shutdown for
multiple single-phase UPSs and
small to mid-range three-phase
UPSs, from Eaton and others
using industry-standard SNMP
communications and integration
with popular network management
Features and benefits
• Enterprise Manager serves
a unique role as an optional
enhancement to either edition
providing an enterprise-wide view
that spans multiple PowerVision
systems across your organization
www.eaton.com/powerquality 1.800.356.5794
Service and support solutions
Eaton’s comprehensive, world-class service solutions for all Eaton AC, DC, software and connectivity products are
designed to improve costs, uptime, reliability, power quality and safety. We demonstrate our commitment to strong,
lasting customer relationships through our technical expertise and expansive support network. With 240 customer
service engineers (CSEs) in North America, 1,200 international authorized service providers and over 100 dedicated
customer support team members, we have more service personnel than any other UPS manufacturer.
Count on our proven performance
Single-phase UPS services
Our customers consistently rank our services number one in quality. In fact, they’ve rated our quality of service (QOS) at 95 percent
or higher since 1999 (based on returned surveys from clients who
used services). Over 97 percent of Eaton service contract customers (Eaton large systems) renew their service contracts each year.
• Choose from a full range of options that includes service plans
for both UPSs and batteries.
From assisting you with determining your power quality needs to
sales support, order management, choosing a servicing plan and
installation, we’ll stand by you every step of the way.
To back our service excellence after your UPS is up and running,
Eaton invests hundreds of thousands of dollars each year in its
CSEs—requiring each new CSE to complete 24 weeks of training
before becoming certified and being placed in the field. To minimize
MTTR, Eaton provides the latest technologies in scheduling, call
management, parts optimization and remote diagnostics.
• Enhance and extend your standard warranty with a service plan
that provides up to five years of bumper-to-bumper services, ranging from basic overnight replacement to comprehensive onsite
system coverage—including preventive maintenance.
Three-phase UPS services
• Find the service plan that provides the system uptime,
convenience and value that’s best for you.
• Leverage onsite services to meet your specific site or application
needs for UPSs, batteries and related equipment.
DC power, software and multi-vendor services
• Select from a variety of service plans to support all your DC
power systems, power system software and related products.
Establish a single contract to cover all of your AC and DC power
system maintenance needs, regardless of manufacturer—and
enjoy a convenient, single point of contact with our 7x24 Customer
Support Center.
“Eaton has taken care of us through the years and continues
to take care of us.”
– Steve Hurst, Project Leader, Southwest Airlines
“Of all the companies that I deal with, this is one of the best organizations I have ever come across. I feel like a part of the family, and I’ve
never felt anything like that from another company.”
Service and
support solutions
– Ed Ferguson, Assistant Treasurer, New York Branch, SEB Group
Proper preventive maintenance reduces the risk of UPS failure through
thorough inspection, cleaning, testing and calibrating the various electronic and mechanical components of a UPS.
Enhance reliability and performance with multiple
service plan options
“I’m perhaps old school, but to me, service has become a lost art over
the years. I find Robert to be that rare individual who, in addition to
being technically competent, projects the old style of service that
makes customers feel like they are important.”
– James McDonald, MIS Systems Manager, Indiana Packers Corporation
At Eaton, we deliver service 24 hours a day, 7 days a week when
and where you need it. Our services include onsite startup, corrective and preventive maintenance, battery solutions, training, remote
monitoring and factory spare parts and upgrades. In addition to our
UPS services, we offer extensive engineering, product management and integrated power systems solutions to deliver reliability,
improved operations, cost savings and asset optimization for your
facility and your business.
Eaton offers an extensive range of service options for single-phase,
three-phase and DC power, software and multi-vendor products. Let
us help you select an onsite or depot repair service plan that is right
for you.
Power Quality and Distribution Solutions Product and Service Catalog
Service and support solutions
Cellwatch software
Cellwatch software continuously monitors the three-phase UPS
battery system, including string and cell level voltage, internal resistance, current and temperature throughout the charge, discharge
and float periods. It also provides immediate warnings of deterioration and imminent failure of batteries and identifies any individual
battery that exhibits problems—providing a proactive approach to
ensuring UPS reliability.
Cellwatch software includes one-year corrective maintenance
coverage on parts and labor and a 24-hour hotline for technical
support. An optional comprehensive service plan is also available.
With eNotify Remote Monitoring, Eaton’s Remote Monitoring Command
Center is available 7x24 to monitor the health of your UPS.
Contact our dedicated team
eNotify Remote Monitoring
Imagine the security of having trained service technicians standing
by around-the-clock to attend to the needs of your UPS. With eNotify analysis software, processors and firmware inside the UPS collect performance data and send status messages to Eaton’s Remote
Monitoring Command Center, where analysts are on duty 24 hours
a day, 7 days a week. eNotify evaluates the health of your UPS by
comparing current and historical performance data with specified
parameters. The analyzed data is then used to make accurate performance reports of UPS status.
Whether you have multiple sites or multiple vendors, Eaton is your
total solutions provider. We deliver unsurpassed expertise through
our services solutions and stand behind every product with 7x24
support to ensure reliable power for the most demanding applications. Contact our Crisis Response team day or night, 365 days a
year, to speak directly with our most experienced service consultants and technical support experts.
Customer Support Center
For three-phase UPS and battery services, DC services and software
services: 1.800.843.9433.
For single-phase UPSs and technical support: 1.800.356.5737.
Service and
support solutions
Daily heartbeat data reveals the status of batteries and Eaton sends
reports to customers through the Internet using a firewall. The comprehensive Customer Monitoring Report provides a summary of the
top 10 performance and environmental parameters, battery events,
availability percentage and comparative status against recommended applications—so you can always know the current status of your
UPS and its batteries.
If performance data matches pre-programmed alarm conditions
or if the analysis software detects an anomaly, an alarm is triggered. Because they continually monitor your UPS, Eaton’s Remote
Monitoring Command Center can contact you immediately if there
is an emergency. Depending on your service plan, coordinators may
dispatch technicians with the appropriate skills—and the appropriate
parts—to make repairs or replacements.
www.eaton.com/powerquality 1.800.356.5794
8609 Six Forks Road
Raleigh, NC 27615 U.S.A.
Toll Free: 1.800.356.5794
or 919.872.3020
Ontario: 416.798.0112
Toll free: 1.800.461.9166
Argentina: 54.11.4124.4000
Brazil: 55.11.3616.8500
México: 52.55.9000.5252
Denmark: 45.3686.7910
Finland: 358.94.52.661
France: 33.1.6012.7400
Germany: 49.0.7841.604.0
Portugal: 55.11.3616.8500
Sweden: 46.8.598.940.00
United Kingdom: 44.1753.608.700
Australia: 61.2.9693.9366
New Zealand:
China: 86.21.6361.5599
HK/Korea/Taiwan: 852.2745.6682
India: 91.11.2649.9414 to 18
Singapore/SEA: 65.6825.1668
Eaton, ABM, BladeUPS, ePDU, LanSafe,
MGE Office Protection Systems,
PowerChain Management, PowerVision,
Forseer, PowerTrust, Powerware Hot Sync,
Power Xpert, FERRUPS, Flex, X-Slot, CutlerHammer, Holek and MEM are trade names,
trademarks, and/or service marks of Eaton
Corporation or its subsidiaries and affiliates.
All other trademarks are property of their
respective owners.
© 2009 Eaton Corporation
All Rights Reserved
Printed in USA
January 2009
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