Home Automatic Washer Troubleshooting manual

Troubleshooting
Home
Automatic
Washers
Refer to Page 4 for Model Numbers
W001C
www.alliancelaundry.com
Part No. 39311R7
November 2016
Table of
Contents
Section 1 – Safety Information ...............................................................2
Locating an Authorized Servicer...........................................................3
Section 2 – Introduction ..........................................................................4
Model Identification ..............................................................................4
How Your Washer Works .....................................................................5
Customer Service...................................................................................7
Nameplate Location...............................................................................7
Section 3 – Troubleshooting....................................................................8
1. Clicking Noise During Operation on NEWLY Installed Units ....8
2. Motor Hums ..................................................................................9
3. No Hot Water ..............................................................................10
4. No Cold Water ............................................................................11
5. No Warm Water ..........................................................................12
6. Water Fill Does Not Stop At Proper Level .................................13
7. Timer Does Not Advance ...........................................................14
8. Motor Does Not Run...................................................................15
9. No Agitation................................................................................16
10. Constant Agitation ......................................................................17
11. Washer Overheats, Cycles On Motor Thermal Protector, Switch
Actuator Kicks In And Out18
12. Slow Spin ....................................................................................19
13. No Spin .......................................................................................20
14. Constant Spin ..............................................................................21
15. Washer Stops In Cycle; Quits After A Couple Loads; Is
Intermittent22
16. Washer Is Locked Up Or Binding...............................................23
17. Outer Tub Does Not Empty ........................................................24
18. Excessive Vibration ....................................................................25
19. Water Leaking From Outer Tub..................................................26
Section 4 – Adjustments ........................................................................27
20. Leveling Legs..............................................................................27
21. Pressure Switch ...........................................................................28
22. Belt (Agitate And Spin) ..............................................................28
Section 5 – Test Procedures ..................................................................29
23. Motor Test Procedure..................................................................29
24. Mixing Valve Solenoid Test Procedure ......................................30
25. Temperature Switch Test Procedure ...........................................30
Section 6 – Cycle Sequence Charts.......................................................31
Timer No. 37927 Cycle Sequence ...................................................31
Timer No. 37929 Cycle Sequence ...................................................32
Timer No. 200927P Cycle Sequence ...............................................33
Timer No. 201101 Cycle Sequence .................................................34
Timer No. 201100 Cycle Sequence .................................................35
Timer No. 202705 and 203387 Cycle Sequence ..............................36
Timer No. 202705 and 203387 Cycle Sequence ..............................37
© Copyright 2016, Alliance Laundry Systems LLC
All rights reserved. No part of the contents of this book may be reproduced or transmitted in any form or by any means without
the expressed written consent of the publisher.
39311R7
© Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT
1
Section 1
Safety Information
Throughout this manual and on machine decals, you will find precautionary statements (“CAUTION,”
“WARNING” and “DANGER”) followed by specific instructions. These precautions are intended for the personal
safety of the operator, user, servicer, and those maintaining the machine.
DANGER
Danger indicates an imminently hazardous situation that, if not avoided, will cause severe personal injury or death.
WARNING
Warning indicates a hazardous situation that, if not avoided, could cause severe personal injury or death.
CAUTION
Caution indicates a hazardous situation that, if not avoided, may cause minor or moderate personal injury or property
damage.
Additional precautionary statements (“IMPORTANT” and “NOTE”) are followed by specific instructions.
IMPORTANT
The word “IMPORTANT” is used to inform the reader of specific procedures where minor machine damage will
occur if the procedure is not followed.
NOTE
The word “NOTE” is used to communicate installation, operation, maintenance or servicing information that is
important but not hazard related.
In the interest of safety, some general precautions relating to the operation of this machine follow.
WARNING
• Failure to install, maintain and/or operate this product according to the manufacturer’s
instructions may result in conditions which can produce serious injury, death and/or
property damage.
• Do not repair or replace any part of the product or attempt any servicing unless specifically
recommended or published in this Service Manual and unless you understand and have the
skills to carry out the servicing.
• Whenever ground wires are removed during servicing, these ground wires must be
reconnected to ensure that the product is properly grounded and to reduce the risk of fire,
electric shock, serious injury or death.
W006R2
•
2
© Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT
39311R7
Safety Information
WARNING
To reduce the risk of electric shock, fire, explosion, serious injury or death:
• Disconnect electric power to the washer before servicing.
• Never start the washer with any guards/panels removed.
• Whenever ground wires are removed during servicing, these ground wires must be
reconnected to ensure that the washer is properly grounded.
W003
WARNING
Repairs that are made to your products by unqualified persons can result in hazards due to
improper assembly or adjustments subjecting you, or the inexperienced person making such
repairs, to the risk of serious injury, electrical shock, or death.
W007
WARNING
If you or an unqualified person perform service on your product, you must assume the
responsibility for any personal injury or property damage which may result. The manufacturer
will not be responsible for any injury or property damage arising from improper service and/or
service procedures.
W008
NOTE: The WARNINGS and IMPORTANT INSTRUCTIONS appearing in this manual are not meant to
cover all possible conditions and situations that may occur. Common sense, caution and care must be
exercised when installing, maintaining or operating the machine.
Always contact your dealer, distributor, service agent or the manufacturer about any problems or conditions you do
not understand.
Locating an Authorized Servicer
Alliance Laundry Systems is not responsible for personal injury or property damage resulting from improper
service. Review all service information before beginning repairs.
Warranty service must be performed by an authorized technician, using authorized factory parts. If service is
required after the warranty expires, Alliance Laundry Systems also recommends contacting an authorized technician
and using authorized factory parts.
39311R7
© Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT
3
Section 2
Introduction
Model Identification
Information in this manual is applicable to these washer models.
Model
Number
AWNA11SP111TW01
1 Speed
Motor
X
LWN432SP113TW01
LWN432SP113TW04
LWNA11SP112TW01
LWNA11WP111TW01
LWNB11SP111TW01
LWNB11SP111TWAA
LWS01A*
LWS01A*C
LWS01B*
LWS01M*
LWS01N*
LWS02A*
LWS02B*
LWS02M*
LWS02N*
LWS04M*
LWS04N*
LWS05N*
LWS16A*
LWS16B*
LWS16M*
LWS16N*
LWS17A*
LWS17B*
LWS17M*
LWS17N*
LWS44N*
LWS45A*
LWS45B*
LWS45M*
LWS45N*
LWS49N*
3 Speed
Motor
Porcelain
Washtub (cu. ft.)
X
X
X
LWN412SP111TW01
LWNA11SP111TW01
2 Speed
Motor
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
Stainless Steel
Washtub (cu. ft.)
3.3
3.3
3.3
3.3
3.3
3.3
3.3
3.3
3.3
2.9
2.9
2.9
2.9
2.9
3.3
3.3
3.3
3.3
3.3
3.3
3.3
3.3
3.3
3.3
3.3
X
X
X
X
X
X
3.3
3.3
3.3
3.3
3.3
3.3
3.3
3.3
3.3
3.3
* Add Letter To Designate Color. L – Almond W – White Q – Bisque
4
© Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT
39311R7
Introduction
How Your Washer Works
Pressure
Switch
Temperature
Switch
Timer
Mixing
Valve
Agitator
Washtub
Outer
Tub
Transmission
Motor
Pump
39311R7
© Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT
W407SE3A
5
Introduction
The cycle begins with a wash fill. The water
temperature is determined by the temperature selector.
While water fills the washtub, a column of air is
trapped in a pressure bulb and hose. The air pressure
continues to increase as the washtub fills with water
until it is great enough to activate the pressure switch.
The pressure switch then causes the wash fill to stop
and wash agitation to begin. However, the loading door
must be closed for the washer to agitate or spin.
During agitation, the motor runs in the
counterclockwise direction. The spring tension on the
idler pulley applies the tension required to reduce the
slack on the drive belt and maintain maximum belt to
motor pulley contact. This eliminates belt slippage and
ensures an efficient wash action, even with extra large
loads.
The belt drives the transmission drive pulley in the
counterclockwise direction. The pulley drives the helix
which is splined to the input shaft of the transmission.
This causes the input shaft to turn inside of a roller
clutch which is pressed into the transmission cover.
This roller clutch acts as a bearing in the
counterclockwise direction allowing the transmission
gears to operate. The transmission’s rack and pinion
gear design produces a 210 degree agitation stroke at
the output shaft of the transmission which drives the
agitator. The brake assembly remains locked during the
agitation mode since no pressure is applied to it by the
transmission drive pulley.
As water is removed by the pump and the momentum
of the washtub increases, the idler spring tension
gradually overcomes the belt tension removing the belt
slack. This eventually increases the belt to pulley
contact until maximum spin speed is achieved.
The drive pulley turns clockwise riding up the ramps of
the helix, exerting pressure on the brake and forcing it
to release from brake pads. The helix drives the input
shaft of the transmission, and when the input shaft turns
in the clockwise direction the roller clutch locks onto
the shaft causing the entire transmission assembly to
turn. None of the gears in the transmission are
operating at this time. The hub of the washtub is splined
to the transmission tube and rotates with the
transmission assembly. The centrifugal force created
by the spinning washtub causes water to be extracted
from the clothes.
Water is introduced during the first spin to “SPRAY”
the garments and remove suds from them. The initial
spin is followed by rinse agitation to rinse away any
detergent residue. The washer fills and then agitates
like the wash portion of the cycle. Following rinse
agitation, a final spin extracts the rinse water from the
clothes preparing them for the dryer.
After the wash agitation is completed, the timer
advances into the first spin. During spin, the motor
reverses turning in the clockwise direction to spin the
water out of the washtub. The combination of water,
washtub and load weight cause the drive belt tension on
the idler side of the belt to overtake the idler spring
pressure allowing the belt to become slack on the
opposite side. This reduces the belt to pulley contact
and allows slipping between the belt and pulley.
6
© Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT
39311R7
Introduction
Customer Service
If literature or replacement parts are required, contact
the source from whom the machine was purchased or
contact Alliance Laundry Systems at (920) 748-3950
for the name and address of the nearest authorized
parts distributor.
For technical assistance, call (920) 748-3121.
Nameplate Location
When calling or writing about your product, be sure to mention model and serial numbers. Model and serial numbers
are located on nameplate(s) as shown.
W429SE1B
39311R7
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7
Section 3
Troubleshooting
WARNING
To reduce the risk of electric shock, fire, explosion, serious injury or death:
• Disconnect electric power to the washer before servicing.
• Never start the washer with any guards/panels removed.
• Whenever ground wires are removed during servicing, these ground wires must be
reconnected to ensure that the washer is properly grounded.
W003
IMPORTANT: Refer to wiring diagram for aid in
testing washer components.
1. Clicking Noise During Operation on NEWLY Installed Units
If a clicking noise is heard when first starting up a new
topload washer, the noise is related to the belt taking a
temporary “set” around the idler pulley. The set causes
a slight bump in the belt which in turn causes the idler
lever to tap the motor bracket making the clicking
noise. THE BELT DOES NOT NEED TO BE
REPLACED.
8
To correct this condition please perform the following
break-in procedure:
1.
After installing the unit start a fill cycle to
make sure the seals have been lubricated.
2.
Stop the fill cycle and place the unit into a
spin cycle.
3.
Run the cycle for several minutes until the
belt has warmed up. This will remove the
“set.”
4.
Normal use will keep the belt from
resetting.
5.
For extended periods of non-use (three to
four weeks), this procedure might need to
be repeated.
© Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT
39311R7
Troubleshooting
2. Motor Hums
A topload washer exhibiting a humming motor in
agitation or spin may require the timer or motor to be
replaced. Refer to flow chart below to determine if the
motor or timer needs to be replaced.
Motor Hums.
Does belt turn
freely in
counterclockwise
direction?
No
Check
transmission for
proper operation.
Yes
Does belt turn
freely in clockwise
direction?
No
Check brakes for
proper operation.
Yes
Does the
motor hum in
the agitate
step?
Yes Start washer in
spin step.
Does motor
continue to
hum?
No
Does the
motor hum in
the spin
step?
Yes
Start washer in
agitate step.
Yes
Replace motor.
No
Replace timer.
TLW403S
39311R7
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9
Troubleshooting
3. No Hot Water
There is no hot water.
Is the water
supply faucet
closed?
Yes
Open faucet.
Test for
continuity
Yes through timer
circuits (refer to
wiring diagram)
and replace if
inoperative.
Is timer
inoperative?
No
No
Yes
Is the water
supply cold?
Check water heater.
Is hot water
mixing valve
solenoid
inoperative?
Yes
No
No
Yes
Is the hot water
fill hose kinked?
Straighten or
replace hose.
No
Is pressure
switch
inoperative?
Yes
No
Is the mixing valve
screen or screen in
outer end of fill hose
nearest water supply
faucet clogged?
Disconnect hot
Yes fill hose and
clean or
replace screen.
Is temperature
switch
inoperative?
Is pressure
hose
clogged?
Yes
Test switch.
Must have
continuity from
terminal 1 to 2
when empty or
1-3 when full.
Replace if
inoperative.
Remove and
clean or
replace hose.
No
No
Yes
Test switch
and replace if
inoperative.
Is there
broken, loose
or incorrect
wiring?
No
10
Test
solenoid and
replace if
necessary.
Yes
Refer to
appropriate
wiring
diagram.
TLW360S
TLW360S
© Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT
39311R7
Troubleshooting
4. No Cold Water
There is no cold
water.
Is the water
supply faucet
closed?
Yes
Open faucet.
Is cold water
mixing valve
solenoid
inoperative?
Yes
Test
solenoid
and
replace if
necessary.
No
No
Is the cold
water fill hose
kinked?
Yes
Straighten or
replace hose.
No
Is pressure
switch
inoperative?
Yes
No
Is the mixing valve
screen or screen in
outer end of fill hose
nearest water supply
faucet clogged?
Disconnect
Yes cold fill hose
and clean or
replace screen.
Is pressure
hose
clogged?
Yes
Test switch.
Must have
continuity from
terminal 1 to 2
when empty or
1-3 when full.
Replace if
inoperative.
Remove and
clean or
replace hose.
No
No
Is temperature
switch
inoperative?
Yes Test switch
and replace if
inoperative.
No
Is timer
inoperative?
No
Yes
Is there
broken, loose
or incorrect
wiring?
Test for
continuity
through timer
circuits (refer to
wiring diagram)
and replace if
inoperative.
Yes
Refer to
appropriate
wiring
diagram.
TLW361S
TLW361S
39311R7
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11
Troubleshooting
5. No Warm Water
There is no warm
water.
Is there no
hot water?
Yes
Refer to No Hot
Water paragraph.
No
Is there no
cold water?
Yes
Refer to No Cold
Water paragraph.
TLW362S
12
TLW362S
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39311R7
Troubleshooting
6. Water Fill Does Not Stop At Proper Level
Water fill does not
stop at proper level.
Is pressure
switch
inoperative?
Yes
Test switch and
replace if
inoperative.
No
Is there an
air leak in
pressure
hose?
Yes
Was there a siphoning
action started in washer
causing water to be
siphoned from washer
during cycle due to end
of drain hose being
lower than cabinet top of
washer?
Replace
hose.
Install 562P3
Siphon
Break Kit.
No
No
Does drain
hose fit tight
in standpipe
or drain?
Is mixing
valve
inoperative?
No
Yes
Test valve and
replace if
inoperative.
Yes
No
Is there
water in
pressure
hose?
Yes
Yes
Provide an air
gap around drain
hose and drain
receptacle.
Install No. 36878
Standpipe
Adapter (optional
on some
models).
Blow air through
hose to remove
water or replace
hose.
No
Is there
broken,
loose,
shorted or
incorrect
wiring?
Yes
Refer to
appropriate
wiring diagram.
TLW348S
TLW348S
39311R7
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13
Troubleshooting
7. Timer Does Not Advance
Timer does not advance.
Is lid
open?
Yes
Close lid. Lid
MUST be closed
any time the
washer is set to
agitate or spin.
Is washer
siphoning
during rinse
fill?
Yes
No
No
Yes
Is timer
inoperative?
Is circuit breaker
to washer tripped,
disconnecting
power to washer?
Yes
No
Timer is designed
to stop under
these conditions.
Motor thermal
proctor reset time
may vary
depending upon
Yes the reason for
washer overload,
however, it should
reset within 15
minutes. Check to
ensure washer
was not
overloaded with
clothes.
Has washer
drive motor
over loaded
and motor
thermal
overload been
tripped?
No
Is pause part
of normal
operation?
No
Reset circuit
breaker.
Yes
Timer is designed to
pause during fill
periods and when
going from agitate to
spin. Allow completion
of those steps. Some
cycles (delicate) have
additional pauses.
Refer to diagram for
information on time
required.
No
Washer
will not fill?
No
Install siphon
break kit, Part
No. 562P3.
Test for
continuity
through timer
circuits (refer to
wiring diagram)
and replace if
inoperative.
Timer pauses until
pressure switch is
satisfied. Timer is
designed to pause
Yes
when going from
spin into rinse to
allow the washtub to
stop spinning before
filling. Make sure
timer has advanced
into fill portion of
rinse cycle.
Is timer
motor lead
wire off timer
terminal?
Yes
Refer to
appropriate
wiring diagram
and reattach
wire.
No
Is there
broken, loose
or incorrect
wiring?
Yes
Refer to
appropriate
wiring diagram.
TLW363S
TLW363S
14
© Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT
39311R7
Troubleshooting
8. Motor Does Not Run
Motor does not run.
Is electrical
power off, fuse
blown or power
cord not
plugged in?
Check laundry
room for blown or
loose fuse(s) or
Yes open circuit
breakers.
(Washer itself
does not have an
electrical fuse.)
Yes
Close lid or
test switch and
replace if
inoperative.
No
Is power
cord
miswired?
Yes
Refer to
appropriate wiring
diagram for
correct wiring.
No
Is timer
improperly
set?
Yes
No
Is timer
inoperative?
No
Yes
Reset timer or
try another
cycle.
Test for
continuity
through timer
circuits (refer
to wiring
diagram) and
replace if
inoperative.
Yes
No
Is motor dead,
won't run?
No
Is lid open or
lid switch
inoperative?
Are motor
starting functions
inoperative; no
start or motor
hums only?
Refer to Test
Procedures
section to
check start
switch and
start windings.
Refer to Test
Procedures
section to
check switch
and windings.
Yes
No
Has motor
overload
protector
cycled?
Yes
Wait two or three
minutes for overload
protector to reset. If
protector cycles
repeatedly, refer to
Paragraph 9.
No
Is there a bind in
upper or lower
motor bearing?
Yes
Remove belt and
determine if
motor shaft will
spin. Replace
motor if shaft is
locked up.
No
Is there a
bind in
pump?
Yes
Replace pump.
No
Is there
broken,
loose or
incorrect
wiring?
Yes
Refer to
appropriate
wiring diagram.
TLW364S
TLW364S
39311R7
© Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT
15
Troubleshooting
9. No Agitation
No agitation.
Has drive
motor overload
protector
cycled?
Yes
No
Are pauses
part of
normal cycle?
Yes
No
Is timer
inoperative?
Yes
No
Motor
won't run?
Yes
Wait two or three
minutes for
overload protector
to reset. If
protector cycles
repeatedly, refer
to Paragraph 9.
Timer is
designed to
pause (SOAK)
during
DELICATE
cycle. Allow
completion of
SOAK period.
Test for
continuity
through timer
circuits (refer to
wiring diagram)
and replace if
inoperative.
Refer to Test
Procedures section
to check switch
and windings.
No
No delicate
cycle
agitate?
Is there
broken, loose
or incorrect
wiring?
Yes
Refer to
appropriate
wiring diagram.
No
Is drive belt
broken or
loose?
Yes
Replace belt.
No
Is transmission
assembly
inoperative?
Yes
Repair or
replace
transmission
assembly.
No
Remove drive
motor and
Yes replace roll pin
and any other
damaged
parts.
Is motor pulley
roll pin sheared
(through Serial
No. 001113645)?
No
Yes
Refer to Test
Procedures
section to check
low speed switch
and windings.
Is there a
bind in
pump?
Yes
Replace pump.
No
Is pressure
switch
inoperative?
No
Yes
Test switch. Must
have continuity
from terminal 1 to
3. Replace if
inoperative.
No
Is lid open
or lid switch
inoperative?
Close lid or test
Yes switch and
replace if
inoperative.
TLW358S
TLW358S
16
© Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT
39311R7
Troubleshooting
10. Constant Agitation
Constant agitation.
Is timer
inoperative?
Yes
Test for
continuity
through timer
circuits (refer to
wiring diagram)
and replace if
inoperative.
No
Is there
shorted or
incorrect
wiring?
Yes
Refer to appropriate
wiring diagram.
No
Does washer
agitate during
spin cycle?
Yes
Repair or
replace
transmission
assembly.
TLW365S
TLW365S
39311R7
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17
Troubleshooting
11. Washer Overheats, Cycles On Motor Thermal Protector, Switch Actuator
Kicks In And Out
Washer overheats, cycles on
motor thermal protector, switch
actuator kicks in and out.
Is belt tacky,
not allowing
proper slip?
Yes
Check belt and
replace if
defective.
Are brake
pads or
brake
assembly
binding?
Yes
Free binding
pads, or replace
pads and brake
assembly.
No
No
Is belt tension
too great, not
allowing
proper slip?
Yes
No
Is timer
inoperative?
Yes
No
Are motor
switch
functions
inoperative?
Yes
Make sure idler
spring is
properly
connected.
Test for
continuity
through timer
circuits (refer to
wiring diagram)
and replace if
inoperative.
Refer to Test
Procedures
section to check
switch
functions.
Check that all
these
components are
Yes able to move
freely. Correct
or replace
binding
component.
No
Is voltage
incorrect?
Yes
No
Yes
Replace pump.
No
18
Contact local
utility company,
or have a
qualified
electrician check
power supply.
Check for
foreign objects
between inner
and outer tubs.
No
Is there a bind
in water pump?
Have
bearings,
transmission
or motor
locked up and
will not turn?
TLW366S
TLW366S
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39311R7
Troubleshooting
12. Slow Spin
Slow spin.
Is there a
bind in
pump?
Yes
Replace pump.
No
Is drive
belt
broken or
loose?
Is
transmission
assembly
inoperative?
Yes
Repair or
replace the
transmission
assembly.
No
Yes
Replace belt.
Is there oil
on belt?
Yes
Replace belt.
No
Is motor pulley
roll pin sheared
(through Serial
No. 001113645)?
Yes
Remove drive
motor and
replace roll pin
and any other
damaged
parts.
No
Is there no
clearance
between
brake pads
and discs?
Yes
Replace pads
and brake
assembly.
No
TLW359S
TLW359S
39311R7
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19
Troubleshooting
13. No Spin
No spin.
Yes
Is timer
inoperative?
No
Is lid open
or lid switch
inoperative?
Yes
Test for
continuity
through timer
circuits (refer
to wiring
diagram) and
replace if
inoperative.
Close lid or test
switch and
replace if
inoperative.
No
Is there a
bind in
pump?
Yes
Has drive
motor
overload
protector
cycled?
Yes
Wait two or three
minutes for
overload protector
to reset. If
protector cycles
repeatedly, refer
to Paragraph 9.
No
Is there no
clearance
between
brake pads
and discs?
Yes
Replace pads
and brake
assembly.
Yes
Refer to
appropriate
wiring diagram.
Replace pump.
No
No
Is drive
belt
broken or
loose?
Yes
Is there
broken, loose
or incorrect
wiring?
Replace belt.
No
No
Yes
Motor
won't run?
No
Is motor pulley roll
pin sheared
(through Serial No.
001113645)?
Refer to Test
Procedures
section to
check switch
and windings.
Yes
Is there oil
on belt?
Yes
Replace belt.
Remove drive
motor and
replace roll pin
and any other
damaged
parts.
TLW367S
TLW367S
No
20
© Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT
39311R7
Troubleshooting
14. Constant Spin
Constant spin.
Is timer
inoperative?
Yes
Test for
continuity
through timer
circuits (refer to
wiring diagram)
and replace if
inoperative.
No
Is there
excessive wear
on brake pads
or missing
brake pads?
Yes
Replace brake
pads and brake
assembly.
No
Is there
shorted or
incorrect
wiring?
Yes
Refer to appropriate
wiring diagram.
Yes
Replace lid
switch.
No
Is lid switch
inoperative?
TLW368S
TLW368S
39311R7
© Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT
21
Troubleshooting
15. Washer Stops In Cycle; Quits After A Couple Loads; Is Intermittent
Washer stops in cycle, quits
after a couple loads or is
intermittent.
Is belt tacky,
not allowing
proper slip?
Yes
Check belt and
replace if
defective.
No
Has motor
overload
protector
cycled?
Yes
Wait two or three
minutes for
overload protector
to reset. If
protector cycles
repeatedly, refer
to Paragraph 9.
No
Is belt tension
too great, not
allowing
proper slip?
Yes
Make sure idler
spring is
properly
connected.
Are motor
switch
functions
inoperative?
No
Is timer
inoperative?
Yes
Test for
continuity
through timer
circuits (refer to
wiring diagram)
and replace if
inoperative.
No
Is there
broken, loose
or incorrect
wiring?
Yes
Refer to
appropriate wiring
diagram.
Yes
Refer to Test
Procedures
section to check
switch functions.
No
Has brake,
transmission
or motor
locked up and
will not turn?
Yes
Check that all
these
components
are able to
move freely.
No
TLW356S
TLW356S
22
© Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT
39311R7
Troubleshooting
16. Washer Is Locked Up Or Binding
Washer is locked up or binding.
Is there
excessive
belt tension?
Yes
Replace belt
and/or idler
spring.
No
Is there a bind
in upper or
lower bearing
during spin?
Yes
Replace bearing.
Are brake
pads
binding
during spin
only?
Yes
Free binding
pads or
replace pads.
No
Is there a
bind in water
pump?
Yes
Replace pump.
No
Is there a
bind in
transmission
during
agitation
only?
Yes
Repair or replace
transmission.
No
39311R7
TLW369S
TLW369S
© Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT
23
Troubleshooting
17. Outer Tub Does Not Empty
Outer tub does
not empty.
Is drain hose
kinked?
Yes
Straighten hose.
No
Is water pump
inoperative?
Yes
Replace pump.
No
Is there an
obstruction
in outer tub
outlet hose?
Yes
Remove obstruction.
TLW370S
TLW370S
24
© Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT
39311R7
Troubleshooting
18. Excessive Vibration
Excessive vibration.
Is there an
unbalanced
load in tub?
Yes
Stop washer,
redistribute
load, then
restart washer.
No
Is there a
broken or
disconnected
centering
spring(s)?
Yes
Connect or
replace centering
spring(s).
Yes
Adjust leveling
legs.
Yes
Replace base
assembly.
No
Is there
lubricant on
pivot dome
and/or base
friction ring?
No
Is washer
unleveled?
Is base
damaged
(washer was
dropped)?
Yes
Remove
lubricant or
replace
parts.
No
No
Is washer
installed on
weak, "spongy",
carpeted or
built-up floor?
Relocate washer or
Yes support floor to
eliminate weak or
"spongy" condition.
Is partial
liquid filled
balance ring
leaking?
Yes
Replace
balance ring.
No
No
Are cabinet
screws
incorrect or
loose?
Yes
Replace with
correct screws
or tighten.
Is friction
ring
broken?
No
39311R7
Yes
Replace
friction ring.
TLW357S
TLW357S
© Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT
25
Troubleshooting
19. Water Leaking From Outer Tub
Water leaking from
outer tub.
Is water seal
in outer tub
leaking?
Yes
Replace hub
and seal kit
assembly.
No
Is there a
hole in outer
tub?
Yes
Replace outer
tub.
Is there an
obstruction in
drain causing
water to come
over top of outer
tub cover?
Yes
Remove
obstruction.
No
No
Is pressure
hose or
accumulator
leaking?
Yes
Replace
pressure hose
and/or
accumulator.
Is tub-topump hose
leaking at
clamp?
Yes
Tighten clamp.
No
Is outer tub
cover
gasket
leaking?
Yes
Replace gasket.
No
TLW341S
TLW341S
26
© Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT
39311R7
Section 4
Adjustments
WARNING
To reduce the risk of electric shock, fire, explosion, serious injury or death:
• Disconnect electric power to the washer before servicing.
• Never start the washer with any guards/panels removed.
• Whenever ground wires are removed during servicing, these ground wires must be
reconnected to ensure that the washer is properly grounded.
W003
20. Leveling Legs
d. Washer must not rock. After washer is at
desired height, tighten locknuts securely
against bottom of washer base. If these
locknuts are not tight, washer will not remain
stationary during operation.
Refer to Figure 1.
a. Place rubber feet on all four leveling legs.
b. Place washer in position on a clean, dry, and
reasonably firm floor.
c. Loosen locknuts and adjust two front leveling
legs. Once adjusted, tilt washer forward on
front legs and lower back down into position
to set the rear self-leveling legs.
NOTE: Improper installation, installation on carpet
or flexing of a weak floor will cause excessive
vibration.
IMPORTANT: Do not slide washer across floor
once leveling legs have been extended, as legs and
base could become damaged.
Level
Washer
Base
Locknut
Rubber
Foot
Leveling
Leg
W456SE3A
Figure 1
39311R7
© Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT
27
Adjustments
WARNING
To reduce the risk of electric shock, fire, explosion, serious injury or death:
• Disconnect electric power to the washer before servicing.
• Never start the washer with any guards/panels removed.
• Whenever ground wires are removed during servicing, these ground wires must be
reconnected to ensure that the washer is properly grounded.
W003
21. Pressure Switch
Refer to Figure 2.
Adjusting
Screw
NOTE: DO NOT ADJUST PRESSURE SWITCH
IF WASHER IS WITHIN THE WARRANTY
PERIOD.
Pressure switch is set at the factory for proper
water fill levels. However, if there is a problem of
overfilling or underfilling, pressure switch can be
adjusted.
Maximum water fill level can be increased by
turning adjusting screw CLOCKWISE, and
decreased by turning screw
COUNTERCLOCKWISE.
One quarter turn of the adjusting screw represents
approximately one inch (25.4 mm) increase or
decrease of water level in washtub.
W457SE1B
Figure 2
22. Belt (Agitate And Spin)
No belt adjustment is required.
IMPORTANT: DO NOT turn adjusting screw more
than 3/4 of a turn in either direction as the switch
may be damaged and flooding could result.
When testing, pressure switch has continuity
from terminal 1 to 2 when empty and 1 to 3 when
full.
28
© Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT
39311R7
Section 5
Test Procedures
WARNING
To reduce the risk of electric shock, fire, explosion, serious injury or death:
• Disconnect electric power to the washer before servicing.
• Never start the washer with any guards/panels removed.
• Whenever ground wires are removed during servicing, these ground wires must be
reconnected to ensure that the washer is properly grounded.
W003
23. Motor Test Procedure
IMPORTANT: Disconnect base wire harness plug from motor.
WARNING
Disconnect electric power to washer before performing the following steps:
W188
Motor test procedures using an Ohm meter.
NOTE: Resistance readings slightly out of given ranges may be due to meter conditions. These readings DO
NOT necessarily indicate motor failure.
Meter Connections
1.
2.
3.
4.
5.
6.
7.
Ground to Each Other Terminal
White to Yellow
Red to Brown
Blue to White
Reading
Should Be
Open
Closed
2-8 Ohms
1-2 Ohms
Violet to White (2-speed motor)
“R” to Red
“P” to Blue (2-speed motor)
2.5 Ohms
(Approximate)
Closed
Closed
If Not
Terminal shorted to ground.
Open thermal overload.
Start winding open or resistance too high or too
low.
High speed winding (4 pole) open or resistance
too high or too low.
Low winding opening; High speed winding open;
or resistance too high or too low.
Open start (auxiliary) switch.
Open start switch 4 pole winding.
NOTE: Steps 8, 9 and 10 are with motor centrifugal mechanism in the run position.
8.
9.
10.
39311R7
“R” to Red
“P” to Blue (2-speed motor)
“P” to Blue (2-speed motor)
Open
3 Ohms
(approximate)
Closed
Start auxiliary switch.
Refer to Blue to White and Violet to White.
Open low (6 pole) winding run switch.
© Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT
29
Test Procedures
WARNING
To reduce the risk of electric shock, fire, explosion, serious injury or death:
• Disconnect electric power to the washer before servicing.
• Never start the washer with any guards/panels removed.
• Whenever ground wires are removed during servicing, these ground wires must be
reconnected to ensure that the washer is properly grounded.
W003
24. Mixing Valve Solenoid Test Procedure
Mixing valve test procedures using an Ohm meter.
NOTE: Resistance readings slightly out of given ranges may be due to meter conditions. These readings DO
NOT necessarily indicate mixing valve failure.
120 Volt coils
900 - 1100 Ohms
25. Temperature Switch Test Procedure
Check for continuity between the following terminal connections:
3 Position Switches
Temperature
Wash
Hot
Warm
Cold
Rinse
Cold
Cold
Cold
Connection
L-3
L - 3- 4
L-4
4 Position Switches
Temperature
Wash
Hot
Rinse
Cold
Warm
Warm
Warm
Cold
Cold
Cold
Connection
L1 - 2
L1 - 1, L1 - 2, L2 - 2, L2 - 1,
L2 - L1, 1 - 2
L1 - 2, L1 - 1, 1 - 2
L1 - 1
5 Position Switches
Temperature
Wash
Hot
Hot
Warm
Warm
Cold
30
Rinse
Cold
Warm
Cold
Warm
Cold
Connection
L1 - 2
L1 - 2, L2 - 2
L1 - 1, L1 - 2
L1 - 1, L1 - 2, L2 - 2
L1 - 1
© Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT
39311R7
Section 6
Cycle Sequence Charts
NOTE: Times listed are approximate.
WATER
TEMP.
SELECT
*MOTOR
SPEED
SOAK FILL & AGITATE
H,W,C
SLOW
SOAK FILL
H,W,C
SOAK
CYCLE
FUNCTION
SPIN
TIME (Min.
& Sec.)
4:00
12:00
SLOW
OFF
4:00
4:00
REGULAR
WASH FILL & AGITATE
H,W,C
SPIN
SPIN & SPRAY
C
SPIN
RINSE FILL & AGITATE
W,C
SPIN
FAST
15:30
FAST
2:00
FAST
:30
FAST
1:30
FAST
4:00
FAST
6:00
4:00
PERMANENT
PRESS
OFF
WASH FILL & AGITATE
H,W,C
FAST
9:30
SLOW
2:00
C
SLOW
:30
SPIN
SPIN & SPRAY
SPIN
RINSE FILL & AGITATE
W,C
SPIN
SLOW
1:30
FAST
4:00
FAST
6:00
OFF
4:00
DELICATE
WASH FILL & SOAK
H,W,C
WASH FILL & AGITATE
H,W,C
WASH FILL & SOAK
H,W,C
WASH FILL & AGITATE
H,W,C
WASH FILL & SOAK
H,W,C
WASH FILL & AGITATE
H,W,C
WASH FILL & SOAK
H,W,C
WASH FILL & AGITATE
H,W,C
WASH FILL & SOAK
H,W,C
SPIN
SPIN & SPRAY
SLOW
:30
1:30
SLOW
:30
1:30
SLOW
:30
1:30
SLOW
:30
1:30
SLOW
2:00
C
SLOW
:30
SLOW
1:30
C
SLOW
4:00
SLOW
4:00
SPIN
RINSE FILL & AGITATE
3:00
SPIN
OFF
4:00
*On Single Speed Model Washers, All Speeds are Fast.
KEY:
H = HOT
W = WARM
C = COLD
TIMER NO. 37927 CYCLE SEQUENCE
39311R7
© Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT
31
Cycle Sequence Charts
NOTE: Times listed are approximate.
CYCLE
FUNCTION
REGULAR
WASH FILL & AGITATE
WATER
TEMP.
SELECT
H,W,C
SPIN
SPIN & SPRAY
C
SPIN
RINSE FILL & AGITATE
W,C
SPIN
*MOTOR
SPEED
TIME (Min.
& Sec.)
FAST
15:00
FAST
1:30
FAST
:25
FAST
2:35
FAST
3:00
FAST
6:00
3:00
PERMANENT
PRESS
OFF
WASH FILL & AGITATE
H,W,C
SPIN
SPIN & SPRAY
C
SPIN
RINSE FILL & AGITATE
W,C
SPIN
FAST
9:00
SLOW
1:30
SLOW
:25
SLOW
2:35
FAST
3:00
FAST
6:00
OFF
3:00
DELICATE
WASH FILL & SOAK
H,W,C
WASH FILL & AGITATE
H,W,C
WASH FILL & SOAK
H,W,C
WASH FILL & AGITATE
H,W,C
WASH FILL & SOAK
H,W,C
WASH FILL & AGITATE
H,W,C
WASH FILL & SOAK
H,W,C
SPIN
1:30
SLOW
SLOW
C
SPIN
RINSE FILL & AGITATE
C
SPIN
SLOW
:25
1:05
1:30
SLOW
:25
SLOW
2:35
SLOW
3:00
SLOW
OFF
:25
2:35
SLOW
SPIN & SPRAY
:25
2:35
3:00
3:00
*On Single Speed Model Washers, All Speeds are Fast.
KEY:
H = HOT
W = WARM
C = COLD
TIMER NO. 37929 CYCLE SEQUENCE
32
© Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT
39311R7
Cycle Sequence Charts
NOTE: Times listed are approximate.
CYCLE
FUNCTION
REGULAR
WASH FILL & AGITATE
WATER
TEMP.
SELECT
H,W,C
SPIN
SPIN & SPRAY
C
SPIN
RINSE FILL & AGITATE
W,C
SPIN
*MOTOR
SPEED
TIME (Min.
& Sec.)
FAST
15:00
FAST
1:30
FAST
:25
FAST
2:35
FAST
3:00
FAST
6:00
3:00
PERMANENT
PRESS
OFF
WASH FILL & AGITATE
H,W,C
SPIN
SPIN & SPRAY
C
SPIN
RINSE FILL & AGITATE
W,C
SPIN
FAST
9:00
FAST
1:30
FAST
:25
FAST
2:35
FAST
3:00
FAST
6:00
OFF
3:00
DELICATE
WASH FILL & SOAK
H,W,C
WASH FILL & AGITATE
H,W,C
WASH FILL & SOAK
H,W,C
WASH FILL & AGITATE
H,W,C
WASH FILL & SOAK
H,W,C
WASH FILL & AGITATE
H,W,C
WASH FILL & SOAK
H,W,C
SPIN
SPIN & SPRAY
C
SPIN
RINSE FILL & AGITATE
C
SPIN
OFF
1:30
FAST
:25
2:35
FAST
:25
2:35
FAST
:25
FAST
1:30
1:05
FAST
:25
FAST
2:35
FAST
3:00
FAST
3:00
3:00
*On Single Speed Model Washers, All Speeds are Fast.
KEY:
H = HOT
W = WARM
C = COLD
TIMER NO. 200927P CYCLE SEQUENCE
39311R7
© Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT
33
Cycle Sequence Charts
NOTE: Times listed are approximate.
WATER
TEMP.
SELECT
*MOTOR
SPEED
SOAK FILL & AGITATE
H,W,C
SLOW
SOAK FILL
H,W,C
SOAK
CYCLE
FUNCTION
SPIN
TIME (Min.
& Sec.)
4:00
12:00
SLOW
OFF
4:00
4:00
REGULAR
WASH FILL & AGITATE
H,W,C
SPIN
RINSE FILL & AGITATE
W,C
SPIN
SPIN & SPRAY
C
SPIN
FAST
15:30
FAST
:24
FAST
3:37
FAST
1:13
FAST
:30
FAST
6:00
4:00
PERMANENT
PRESS
OFF
WASH FILL & AGITATE
H,W,C
SPIN
RINSE FILL & AGITATE
W,C
SPIN
SPIN & SPRAY
C
SPIN
FAST
9:30
SLOW
:24
FAST
3:37
FAST
1:13
FAST
:30
FAST
6:00
OFF
4:00
DELICATE
WASH FILL & SOAK
H,W,C
WASH FILL & AGITATE
H,W,C
WASH FILL & SOAK
H,W,C
WASH FILL & AGITATE
H,W,C
WASH FILL & SOAK
H,W,C
WASH FILL & AGITATE
H,W,C
WASH FILL & SOAK
H,W,C
WASH FILL & AGITATE
H,W,C
WASH FILL & SOAK
H,W,C
SPIN
RINSE FILL & AGITATE
FAST
:30
1:30
FAST
:30
1:30
FAST
:30
1:30
FAST
:30
1:30
SLOW
:24
C
SLOW
3:37
SLOW
1:13
C
SLOW
:30
SPIN
SPIN & SPRAY
1:30
SPIN
SLOW
OFF
4:00
4:00
*On Single Speed Model Washers, All Speeds are Fast.
KEY:
H = HOT
W = WARM
C = COLD
TIMER NO. 201101 CYCLE SEQUENCE
34
© Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT
39311R7
Cycle Sequence Charts
NOTE: Times listed are approximate.
CYCLE
FUNCTION
REGULAR
WASH FILL & AGITATE
WATER
TEMP.
SELECT
H,W,C
SPIN
RINSE FILL & AGITATE
W,C
SPIN
SPIN & SPRAY
C
SPIN
*MOTOR
SPEED
TIME (Min.
& Sec.)
FAST
15:00
FAST
:24
FAST
3:00
FAST
1:00
FAST
:30
FAST
6:00
3:00
PERMANENT
PRESS
OFF
WASH FILL & AGITATE
H,W,C
SPIN
RINSE FILL & AGITATE
W,C
SPIN
SPIN & SPRAY
C
SPIN
FAST
9:00
FAST
:24
FAST
3:00
FAST
1:00
FAST
:30
FAST
6:00
OFF
3:00
DELICATE
WASH FILL & SOAK
H,W,C
WASH FILL & AGITATE
H,W,C
WASH FILL & SOAK
H,W,C
WASH FILL & AGITATE
H,W,C
WASH FILL & SOAK
H,W,C
WASH FILL & AGITATE
H,W,C
WASH FILL & SOAK
H,W,C
SPIN
RINSE FILL & AGITATE
C
SPIN
SPIN & SPRAY
C
SPIN
1:30
FAST
FAST
:25
2:35
FAST
:25
1:05
FAST
:24
FAST
3:00
FAST
1:00
FAST
:30
SLOW
OFF
:25
2:35
3:00
3:00
*On Single Speed Model Washers, All Speeds are Fast.
KEY:
H = HOT
W = WARM
C = COLD
TIMER NO. 201100 CYCLE SEQUENCE
39311R7
© Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT
35
Cycle Sequence Charts
NOTE: Times listed are approximate.
WATER
TEMP.
SELECT
*MOTOR
SPEED
SOAK FILL & AGITATE
H,W,C
SLOW
SOAK FILL
H,W,C
SOAK/
PREWASH
CYCLE
FUNCTION
SPIN
3:00
12:00
SLOW
3:00
6:00
HEAVY DUTY/
PERMANENT
PRESS
OFF
EXTRA
RINSE
OFF/PAUSE
WASH FILL & AGITATE
H,W,C
FAST
15:00
SLOW
3:00
C
SLOW
:24
SPIN
SPIN & SPRAY
SPIN
RINSE FILL & AGITATE
C
SPIN
SLOW
3:00
FAST
3:00
FAST
6:00
CYCLE END OR PAUSE FOR EXTRA RINSE
RINSE FILL & AGITATE
3:00
C
SPIN
3:00
FAST
OFF
6:00
6:00
WASH FILL & AGITATE
C
FAST
9:00
SLOW
3:00
C
SLOW
:24
SLOW
3:00
C
SLOW
:24
SLOW
3:00
SPIN
NORMAL
ECO
SPIN & SPRAY
SPIN
SPIN & SPRAY
SPIN
SPIN & SPRAY
SLOW
:24
SPIN
C
SLOW
3:00
SPIN
FAST
9:00
OFF
6:00
DELICATE
WASH FILL & SOAK
H,W,C
WASH FILL & AGITATE
H,W,C
WASH FILL & SOAK
H,W,C
WASH FILL & AGITATE
H,W,C
WASH FILL & SOAK
H,W,C
SPIN
SPIN & SPRAY
C
RINSE FILL & AGITATE
C
SPIN
EXTRA
RINSE
OFF/PAUSE
3:00
SLOW
SLOW
:24
2:30
3:00
SLOW
:24
SLOW
3:00
SLOW
3:00
SLOW
3:00
3:00
CYCLE END OR PAUSE FOR EXTRA RINSE
RINSE FILL & AGITATE
:24
2:30
SLOW
SPIN
OFF
TIME (Min.
& Sec.)
C
SPIN
3:00
SLOW
OFF
3:00
6:00
TIMER NO. 202705 AND 203387 CYCLE SEQUENCE
36
© Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT
39311R7
Cycle Sequence Charts
*On Single Speed Model Washers, All Speeds are Fast.
KEY:
H = HOT
W = WARM
C = COLD
TIMER NO. 202705 AND 203387 CYCLE SEQUENCE
39311R7
© Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT
37
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