FAQ - Marc Jacobs

GENERAL SET-UP & APP
o WHICH PHONES ARE COMPATIBLE WITH MY HYBRID
SMARTWATCH?
o Your Hybrid smartwatch is compatible with Android(TM) phones
and iPhone(R), specifically with Android OS 4.4 or higher, iOS
8.1/iPhone 5 and above. All devices are Bluetooth(R) enabled with
an improved data transfer of 4.1 Low Energy.
o WHAT COMES WITH MY HYBRID SMARTWATCH?
o The watch is pre-installed with a coin cell battery (CR2430), a
Battery Replacement Tool, a Warranty Booklet, and a Quick Start
Guide.
o HOW DO I SET UP MY DEVICE?
o To set up your device, reference the Quick Start Guide that
accompanied your hybrid smartwatch or follow these steps:
▪ On your phone, download and install the App from the App
Store or Google Play store. Follow the instructions to set up
an account.
▪ To put the watch in pairing mode, press and hold the middle
button for 5 seconds. The watch will vibrate 3 times and the
subeye will animate.
▪ The App will walk you through the process of connecting and
setting up your hybrid smartwatch.
o I PRESS THE BUTTON BUT THE HANDS JUST SPIN AROUND ONCE
AND THEN STOP. WHAT'S WRONG?
o Your hybrid smartwatch needs to be paired with your phone using
the App. Follow the instructions in "HOW DO I SET UP MY
DEVICE?"
o HOW FAR AWAY CAN MY HYBRID SMARTWATCH BE FROM MY
PHONE AND STILL BE CONNECTED?
o The range of the wireless Bluetooth connection between your
phone and Hybrid Smartwatch can vary greatly depending on the
environment. In general, you should have at least 10 meters (or 30
feet) of connectivity.
o DO I NEED TO PLUG IN MY WATCH TO MY PHONE TO SYNC THE
DATA WITH THE APP?
o No, all device data and information wirelessly syncs with the
smartphone app via Bluetooth technology.
o HOW DO I DOWNLOAD THE APP?
o iOS: Go to the App store, type the brand name in the search
command, select the app and tap “Get.” Wait for the app to
download on your phone.
o Android: Go to the Google Play store, type the brand name in the
search command, select the app and tap “Install.” Wait for the app
to download on your phone.
o HOW CAN I SIGN UP FOR AN ACCOUNT TO USE THE APP?
o You can sign up using your email address, Facebook account, or
Google account.
o WHY DO I NEED TO GIVE MY BIRTHDAY/WEIGHT/HEIGHT
INFORMATION?
o Your age informs our activity algorithms (steps, calories, etc.) and
makes them more accurate.
o HOW CAN I UNINSTALL THE APP?
o iOS: Press and hold on the App icon until an “X” appears on the
upper left corner of the icon. Tap on the “X.”
o Android: Uninstall the app by going to Apps. Press and hold on the
App and drag it to the Uninstall icon.
PAIRING/SYNCING
o HOW DO I PAIR MY HYBRID SMARTWATCH TO MY PHONE?
o Download the app, set up an account, and follow the prompts to
add a new device to your account. In the app, select which device
you want to start pairing. Accept the Bluetooth pairing request by
selecting “Pair.” You will then see a confirmation screen. You may
have to update the firmware. If so, tap “Update” and wait for the
update to go through.
o WHY CAN'T I PAIR MY WATCH TO MY PHONE?
o It could be one of the following reasons:
▪ You have not downloaded and installed the App. Follow the
instructions in “GENERAL SET-UP & APP."
▪ Your battery is low. Follow the instructions in "HOW DO I
KNOW IF MY HYBRID SMARTWATCH BATTERY IS LOW
AND NEEDS TO BE REPLACED?"
▪ Your watch may not be close enough to your phone. Move
your watch closer to your phone.
▪ Bluetooth may be disabled on the phone. The app will notify
you that Bluetooth is not on and will ask to turn it on. Try
enabling Bluetooth on your phone using the phone’s
▪
▪
Bluetooth settings. If it is already enabled, try turning
Bluetooth off and on.
Your watch may need to be unpaired and then, reconnected
to the phone. Follow the instructions on “HOW DO I REPAIR THE SAME WATCH WITH THE APP?”
You may have to quit the app and re-open again.
o HOW DO I UNPAIR MY WATCH FROM MY PHONE?
o Open the App. From the app’s main menu, open the Device
settings. Disconnect the watch from the app. Then, go to the
phone’s Bluetooth settings and forget or unpair the watch.
o HOW DO I RE-PAIR THE SAME WATCH WITH THE APP?
o If you have not unpaired your watch, follow the steps on “HOW DO
I UNPAIR MY WATCH FROM MY PHONE?” To re-pair, follow the
steps on "HOW DO I PAIR MY WATCH TO MY PHONE?"
o HOW DO I PAIR ADDITIONAL WATCHES OR WEARABLES WITH THE
APP?
o Open the App. From the app’s main menu, click "MY DEVICES."
Tap the “+” sign at the bottom of the screen. Follow the steps on
“HOW DO I SET UP MY DEVICE?" Note that only one device can
be active and connected at a time.
o HOW MANY DEVICES CAN I PAIR WITH THE APP?
o You can pair as many devices with the app as you would like but
only one device can be active and connected at a time.
o HOW DO I TOGGLE BETWEEN PAIRED DEVICES?
o Open the App. From the app’s main menu, click "MY DEVICES"
and select the one you want to use. Note that only one device can
be active and connected at a time.
o WHY WILL MY PAIRED HYBRID SMARTWATCH NOT SYNC?
o It could be one of the following reasons:
▪ The watch may be disconnecting if moved outside of the
phone’s Bluetooth range. Bluetooth range is 10 meters (30
feet) if there are no doors, walls, or other obstacles between
the phone and the watch. Bluetooth may be disabled on the
phone. The app will notify you that Bluetooth is not on and
will ask to turn it on. Try enabling Bluetooth on your phone
using the phone’s Bluetooth settings. If it is already enabled,
try turning Bluetooth off and on.
▪ If within Bluetooth range of the phone and watch still will not
sync, the watch battery might be low. Follow the instructions
in "HOW DO I INSTALL/REPLACE THE BATTERY" to
replace your battery.
▪
▪
▪
If your watch keeps disconnecting after replacing the battery
and while still within Bluetooth range of the phone, try turning
Bluetooth on and off.
If your watch still disconnects, try the steps found in "HOW
DO I RE-PAIR THE SAME WATCH WITH THE APP?"
If none of these suggestions work, tap the Support button in
App Settings to contact us.
BATTERY
o HOW DO I INSTALL/REPLACE THE BATTERY?
o May vary by model.
▪ Hold the device securely face down.
▪ Insert the tool provided or a coin into the slot on the case
back.
▪ To open, apply light pressure while turning the tool or coin to
the left. Line up the dots or markers. Do not over rotate.
(Figure A shows the case back in open position)
▪ Remove the case back manually. (Figure B)
▪ Insert the battery with the “+” or logo facing up (Figure C).
▪ Return the case back.
▪ To close, apply light pressure while turning the tool or coin to
the right. Line up the dots or markers. (Figure D shows the
case back in closed position)
o HOW LONG WILL MY HYBRID SMARTWATCH BATTERY LAST?
o Your battery will last up to 6 months, depending on usage.
o HOW DO I KNOW IF MY HYBRID SMARTWATCH BATTERY IS LOW
AND NEEDS TO BE REPLACED?
o When your battery gets low, your app will notify you. Once the
battery becomes too low for vibrations, all hands will point to the 6
position on your watch. You will be notified within the App that the
features using vibration will no longer work until the battery is
replaced. You can dismiss the low battery notification in the app as
well as on your watch by pressing any pusher. After you have
dismissed this notification, your watch will go back to telling time.
o HOW DO I MAXIMIZE MY BATTERY LIFE?
o Notifications alert you on your watch with a vibration and/or
movement of the hands. Frequent alerts may cause your battery to
drain more quickly. To maximize battery life, you can:
▪ Reduce the number of People or Apps you have selected in
Notifications. See "HOW CAN I DELETE A CONTACT OR
APP FROM MY NOTIFICATIONS?" to learn how.
▪ Turn off Notifications. See "HOW DO I DEACTIVATE
NOTIFICATIONS?" to learn how.
o WHAT KIND OF BATTERY DOES MY HYBRID SMARTWATCH USE?
o CR2430 Lithium Battery
o WHERE CAN I GET A REPLACEMENT BATTERY FOR MY HYBRID
SMARTWATCH?
o CR2430 Lithium Batteries can be found at most retailers where
batteries are sold.
FEATURES
o IS MY WATCH WATER AND/OR DUST PROOF?
o The watch is both splash and dust resistant but we do not
recommend submerging in water. Additionally, strap material, such
as leather, may react poorly to water and dust.
o DOES MY WATCH HAVE A DISPLAY, MICROPHONE, AND/OR
SPEAKER?
o It does not have a display, microphone, or speaker.
o DOES MY WATCH HAVE AN ALARM?
o Your device can alert you with a gentle vibration to wake you up or
remind you to do something. Manage your Alarm within the App by
tapping the three lines in the upper left of the screen to open the
navigation menu. In the navigation menu, select Alarms. Please
make sure you are wearing your watch when the alarm is set to go
off.
o DOES MY HYBRID SMARTWATCH MONITOR MY HEART RATE?
o No, this device does not support heart rate measurement.
o DOES MY HYBRID SMARTWATCH HAVE GPS?
o No, this device does not support GPS.
o CAN MY HYBRID SMARTWATCH MONITOR MY SLEEP?
o Yes. Wear your watch to bed and see what your night looked like,
including light and restful sleep.
o WILL IT TELL TIME EVEN IF MY WATCH IS NOT CONNECTED TO MY
SMARTPHONE?
o Yes, your watch will continue telling time in the time zone in which it
was last connected.
o HOW DO I SET THE TIME ON MY HYBRID SMARTWATCH?
o To set the time on your hybrid smartwatch, first pair the watch to
your phone. The watch will automatically update to telling time in
the same time zone as your phone. See "HOW DO I PAIR MY
HYBRID SMARTWATCH TO MY PHONE?"
o HOW DO I CALIBRATE MY HYBRID SMARTWATCH
o Calibrate your watch with the App by tapping the three lines in the
upper left of the screen to open the navigation menu. In the
navigation menu, select MY DEVICES, and select CALIBRATE.
The App will walk you through the calibration process.
o WHY DON'T THE HANDS LINE UP ANYMORE WHEN I GET A
NOTIFICATION?
o Your watch may have to be recalibrated. Follow the instructions in
"HOW DO I CALIBRATE MY HYBRID SMARTWATCH?"
o HOW CAN I LEARN ABOUT ALL THE FEATURES ON MY DEVICE?
o Tap the 3 lines in the upper left of the app to open the navigation
menu, then select MY DEVICES. Tap "Device Features" to learn
more about your device.
ACTIVITY TRACKING
o WHAT TYPE OF ACTIVITY DATA DOES MY HYBRID SMARTWATCH
TRACK?
o Your watch tracks both activity (steps, calories, and distance) and
sleep (awake, light, and restful). Additionally, the app lets you track
progress towards a personal goal like drinking water or exercising.
o HOW DO I NAVIGATE BETWEEN MY DAILY, WEEKLY AND
MONTHLY VIEWS IN THE APP?
o From the daily view, swipe up on the screen to see your weekly
view and swipe up the screen again to see your monthly view. To
return to daily view, swipe down.
o HOW CAN I VIEW MY ACTIVITY HISTORY IN THE APP?
o Swipe the screen from left to right to see your activity history in the
daily, weekly and monthly views.
o HOW CAN I ACCESS MY ACTIVITY SETTINGS OR UPDATE MY STEP
GOAL?
o From the daily or weekly views, tap on the 3 dots in the top right
corner of the screen and select "Change my step goal."
o HOW DO I UPDATE MY HEIGHT OR WEIGHT?
o To update your height or weight, tap the 3 lines in the top left corner
in your app to access the navigation menu. Select the gear icon in
the upper right of the expanded screen to access your settings.
Select “Height” or "Weight", scroll up and down to select the right
number, and tap the back arrow when done.
o HOW CAN I CHANGE THE UNITS OF MEASUREMENT?
o To change the units system, tap the 3 lines in the top left corner in
your app to access the navigation menu. Select the gear icon in the
upper right of the expanded screen to access your settings. Tap on
“Units” to select the right units of measurement.
o WHAT ACTIVITIES ARE BEST SUITED FOR MY DEVICE?
o This device is best suited to capture steps when walking, running,
and similar activities throughout your day. The device is only splash
proof so swimming is not a recommended activity.
o MY STEPS/ACTIVITY DATA DOES NOT SEEM TO BE TRACKING IN
THE APP. HOW CAN I FIX THAT?
o Make sure you have been through Activity onboarding to set up
your tracking. Next, ensure your device is on, has a full battery, and
is connected to the app. To sync, go into your activity screen and
pull down to start the syncing process.
o MY STEPS/ACTIVITY TRACKING DATA DOES NOT SEEM
ACCURATE IN THE APP. WHY?
o It could be one of the following reasons:
▪ Make sure you have been through the Activity onboarding to
set up your tracking.
▪ Make sure your device's battery is not dead and that it is
syncing to the app.
▪ Make sure the device is snug to your wrist.
▪ The device only tracks walking, running and other related
activities. If you hold something in the same hand as the
device while walking, it might not count all steps accurately.
▪ The device might be in recovery mode. If so, tracking and
notifications will not work. You will need to do a firmware
update to get things back to normal again.
▪ We use sensors and a complex algorithm to determine when
someone has taken a step. We believe our algorithm is an
accurate representation of actual movement and ignores
false movement like simply moving your arm.
o WHY DON'T I SEE ANY CALORIES COUNTED?
o You cannot see calorie metrics until height and weight are set. To
update, see "HOW DO I UPDATE MY HEIGHT OR WEIGHT?"
o IF I DON'T SYNC MY WATCH, WILL I LOSE MY ACTIVITY DATA?
o Your watch can store data for 14 days between syncs.
o CAN I MANUALLY LOG ACTIVITY OR EXERCISE?
o No, at this time you cannot manually log physical activities.
3RD PARTY INTEGRATION
Activity
o CAN I SEND MY ACTIVITY DATA TO OTHER APPS?
o Yes, you can send your step counts to Google Fit™, UA Record™
by Under Armour, UP by Jawbone™ and Apple Health apps.
o CAN I SEND MY ACTIVITY DATA FROM OTHER APPS TO THIS APP?
o No, you can only export your data to other apps (not import data).
o WHY IS MY STEP NUMBER DIFFERENT IN THIS APP THAN IN
OTHER TRACKING APPS I USE?
o We use sensors and a complex algorithm to determine your step
count. Each app has a different algorithm that causes variations
between data.
Sleep
o CAN I SEND MY SLEEP DATA TO OTHER APPS?
o No, you cannot send your sleep data to other apps.
o CAN I IMPORT MY SLEEP DATA FROM OTHER APPS?
o No, you cannot receive any sleep data from other apps.
SLEEP TRACKING
o WHAT TYPE OF SLEEP ACTIVITY IS BEING TRACKED?
o If you wear your device to sleep, it can automatically track when
you fall asleep, duration of sleep, duration of light and restful sleep,
and when you wake up.
o HOW DO I NAVIGATE BETWEEN MY DAILY, WEEKLY AND
MONTHLY VIEWS IN THE APP?
o From the daily view, swipe up on the screen to see your weekly
view and swipe up the screen again to see your monthly view. To
return to daily view, swipe down.
o HOW CAN I VIEW MY SLEEP HISTORY IN THE APP?
o Swipe the screen from left to right to see your sleep history in the
daily, weekly and monthly views.
o MY SLEEP DATA DOES NOT SEEM TO BE TRACKING IN THE APP.
HOW CAN I FIX THAT?
o Make sure you have been through Sleep onboarding to set up your
tracking. Next, ensure your device is on, has a full battery, and is
connected to the app. To sync, go into your sleep screen and pull
down to start the syncing process.
o MY SLEEP DATA DOES NOT SEEM ACCURATE IN THE APP. WHY?
o It could be one of the following reasons:
▪ Make sure you have been through Sleep onboarding to set
up your tracking.
▪ Make sure your device is on and charged and connected to
the app.
▪ The device might be in recovery mode. If so, tracking and
notifications will not work. You will need to do a firmware
update to get things back to normal again.
o HOW CAN I EDIT MY SLEEP LOG?
o At this time, you cannot edit your sleep.
o DO I NEED TO PRESS A BUTTON OR TAKE ACTION TO START
TRACKING MY SLEEP?
o No, your hybrid smartwatch will automatically track your sleep so
you don't need to take action to enter or exit sleep mode.
GOAL TRACKING
o WHAT IS GOAL TRACKING?
o Your watch allows you to track toward a preset or custom goal of
your choice. Creating goals can help you build healthy habits, like
drinking water or getting exercise.
o HOW DO I SET A GOAL?
o Tap "GOALS" on the bottom right of your app screen. Tap the "+"
on the screen, then you can choose one of the pre-set goals or
create your own. After you set the frequency and duration of your
goal, select "Start Goal." If your device is currently set to perform
another LINK function, it will ask if you would like to switch LINK to
tracking progress against your goal. Your device is only able to
perform one LINK function at a time. You can select either "Yes" or
"Not Now."
o HOW DO I LOG MY PROGRESS?
o Log progress toward your goal either by pressing the bottom button
on your watch or manually in the App by pressing the "+" button.
o HOW DO I EDIT MY GOAL?
o Tap "GOALS" on the bottom right of your app screen. Then, tap the
3 dots on the top right of the screen and select "Edit Goal."
o WHAT HAPPENS WHEN I REACH MY GOAL?
o The app will congratulate you upon goal completion.
LINK
o WHAT IS LINK?
o LINK is a way for you to control your phone by pushing the bottom
button on your watch. Within the app, you can choose to activate
one of the following settings:
▪ Ring My Phone - Find your phone by making it ring
▪ Control My Music - Play/pause, go to the next song, or go to
the previous song
▪ Take a Photo - Take a picture or selfie
▪ Goal Tracking - Track your progress towards a set goal
o HOW CAN I CHANGE WHAT LINK CONTROLS?
o Tap the three lines in the upper left of the app to open the
navigation menu. In the navigation menu, select LINK. This will
show you a menu of options to choose from which you can enable
by selecting the option you would like. You can also turn off the
functionality entirely by toggling the button at the top right hand of
the LINK menu.
o HOW DOES THE 'RING MY PHONE' FEATURE WORK?
o When you select 'Ring My Phone' as your LINK function, any time
you press the bottom button on your watch once, your phone will
ring. Note that some phones may not ring if it is in silent mode.
o HOW DOES THE 'CONTROL MY MUSIC' FEATURE WORK?
o When you select 'Control My Music' as your LINK function, the
bottom button on your watch will be able to control the audio on
your phone. Press once to play/pause, press twice to skip to the
next track, or press and hold for 2 seconds to go to the previous
track. A music app must be running in the background for this
feature to activate.
o HOW DOES THE 'TAKE A PHOTO' FEATURE WORK?
o When you select 'Take A Photo' as your LINK function, the bottom
button on your watch will be able to control the camera on your
phone. Open the camera app on your phone. Press once to take a
single photo or press and hold to take a photo burst.
o HOW DOES THE 'TRACK GOAL' FEATURE WORK?
o When you select 'Track Goal' as your LINK function, the bottom
button on your watch will be able to track toward a preset or custom
goal of your choice.
o HOW DO I DEACTIVATE LINK?
o To deactivate LINK, tap the on/off toggle on the top right corner of
your LINK home page.
NOTIFICATIONS
o WHAT IS NOTIFICATIONS?
o Notifications is a section of the App that enables you to customize
the notifications you would like to receive on your watch.
o WHAT IS THE "MY PEOPLE" FEATURE?
o "My People" enables you to receive notifications from a selected
amount of people in your contact list. You can set whether you want
to be notified when they call, text and/or email you.
o HOW DO I ADD CONTACTS TO MY PEOPLE?
o In your Notifications home page, tap “Add” next to “My People,”
search or scroll through the contacts you would like to add and tap
the back arrow to save.
o HOW MANY PEOPLE CAN I ADD TO MY PEOPLE?
o You can add up to 6 people.
o HOW DO I SELECT THE APPS I WOULD LIKE TO RECEIVE
NOTIFICATIONS FROM?
o In the Notifications home page, tap “Add” next to “My Apps,” search
or scroll through the available apps you would like to add and tap
the back arrow to save.
o WHAT IF I RECEIVE SEVERAL APP NOTIFICATIONS AT THE SAME
TIME, DO THEY ALL SHOW UP ON MY DEVICE?
o On iPhones, not all notifications will get sent if multiple notifications
are received on the phone at the same time (e.g. you have My App
Notifications for all your apps and your phone receives Gmail,
Inbox, Google+, Facebook, and Facebook Messenger at the same
time, possibly only one of the "My App" notifications will trigger).
o HOW CAN I DEACTIVATE ALL MY NOTIFICATIONS?
o To deactivate all your notifications tap the on/off toggle on the top
right corner of the Notifications home page.
o HOW CAN I DELETE A CONTACT OR APP FROM MY
NOTIFICATIONS?
o Swipe left on the contact or app you would like to delete and press
the trash can icon.
o HOW CAN I TURN OFF HAND MOVEMENT FOR NOTIFICATIONS
WHEN I JUST WANT MY WATCH TO VIBRATE?
o Tap the strikethrough circle symbol in the top right of the screen for
each contact or app for which you would like to disable hand
movements. Your watch will only vibrate when you receive a
notification from that specific contact or app.
o HOW CAN I CHANGE THE VIBRATION STRENGTH OF MY HYBRID
SMARTWATCH?
o To change vibration strength, go to Settings in the app. To access
Settings, tap the the three lines in the upper left of the screen to
open the navigation menu. Then tap the gear icon to the right of
your profile picture to open Settings. Tap "Vibration Strength" and
select Light, Medium or Strong.
o WHAT IF I DON'T RECEIVE NOTIFICATIONS ON MY DEVICE?
o You should make sure your device battery has power and your
device is connected properly to the app. If the problem persists you
may unpair your device from the phone and pair it again. If you are
wearing another smartwatch device that is receiving notifications
(e.g. Apple Watch, Pebble, etc.), the notification may not always go
to both devices, and can in some cases only go to one of the
devices, but not the other.
o WHAT IF MY NOTIFICATIONS DON'T COME THROUGH?
o Be sure that the app you have selected to receive notifications for
has the settings configured to show notifications on the lock screen
of your phone. This determines what notifications make it to your
device.
ACCOUNT & DEVICE SETTINGS
o HOW CAN I ACCESS THE SETTINGS MENU?
o To access Settings, select the 3 lines in the upper left of the app to
open the navigation menu. Tap the gear in the top right corner. In
your Settings Menu, you can edit your activity and sleep goals,
manage your profile, connected apps, notifications, vibration
strength, and get support.
o HOW CAN I EDIT MY PROFILE?
o To edit your first or last name, email address, password, or
personal data, go to Settings and click "My Profile." Tap on the field
you wish to edit and use the keyboard. Tap the back arrow when
finished.
o HOW CAN I DELETE MY ACCOUNT?
o To delete your account, go to Settings and click "My Profile." Tap
“Delete Account” at the bottom of the screen and then, tap “Ok” to
confirm.
o HOW CAN I OPT OUT FROM EMAILS?
o To opt out of emails, go to Settings and tap "Opt-In." Toggle to opt
in for or out of emails.
o HOW CAN I OPT OUT FROM PUSH NOTIFICATIONS?
o To opt out of push notifications, go to Settings and tap "Opt-In."
Toggle to opt in for or out of push notifications.
o HOW CAN I CHANGE THE LANGUAGE OF THE APP?
o The app language is automatically selected based on the language
you set for your phone. If your phone's language is not one of the
languages the app is translated in, the default language is English.
o HOW CAN I ACCESS THE MY DEVICES SCREEN?
o Tap the 3 lines in the upper left of the app to open the navigation
menu, then select "My Devices."
o HOW CAN I GET MORE INFORMATION ABOUT THE DEVICE THAT IS
CONNECTED?
o Tap the 3 lines in the upper left of the app to open the navigation
menu, then select "My Devices." Select the device that is
connected to view more information.
o HOW CAN I REMOVE A DEVICE?
o Tap the 3 lines in the upper left of the app to open the navigation
menu, then select "My Devices." Select the device you wish to
remove and tap "Remove this device." Then, go to the phone’s
Bluetooth settings and forget or unpair the device.
o HOW CAN I ADD A DEVICE?
o If you already have the app and want to add a new device, tap the
3 lines in the upper left of the app to open the navigation menu.
Select "My Devices" and then, select "Add" in the upper right of the
screen.
PRIVACY
o HOW IS MY PERSONAL DATA BEING USED?
o Refer to "Privacy Policy" in the app under Settings. To access
Settings, select the 3 lines in the upper left of the app to open the
navigation menu. Tap the gear in the top right corner. Scroll down
to select "About" where you will see links to the privacy policy and
term of use.
o WHAT IS THE WARRANTY ON MY HYBRID SMARTWATCH?
o Your Hybrid smartwatch has a 2-year limited warranty. Please read
the warranty booklet included in the box or online for more details.
o WHAT IF I HAVE A QUESTION THAT ISN'T ANSWERED HERE?
o To contact customer care, tap the Support button in App Settings.