Q&A 2016 | Practical Guide A guide made to help you! Do not hesitate to consult this Q&A before sending a service call request to Waterco Canada Inc. Service: 450.748.6002 / 1.888.796.6002 Fax: 450.748.4365 / 1.866.796.4365 Email: service.canada@waterco.com Waterco Canada Inc. 2645 Blvd. East Jacques‐Cartier, Longueuil, QC J4N 1L7 Customer Service: 1‐888‐796‐6002 | Fax: 450‐748‐4365 | Email: service.canada@waterco.com Page 1 / 35 Q&A 2016 | Practical Guide Revision: February 2016 Table of Contents Description Page Section 1: Troubleshootings Nothing is working ………………………………………………………………………………………………
3
Nothing is working | For units with an electromechanical thermostat or an Insta Manual 2001 model ……
4
Nothing is working but the electronic control displays digits or a code…………………………………………
5
Nothing is working but the electronic control displays digits | For units with electronic control without analysis code ……………………………………………………………………………………………………
6
Fan doesn’t work (the fan blades are not moving) ……………………………………………………………
7
Nothing is working except the compressor ……………………………………………………………………
8
Fan blades turn but compressor is not functioning ……………………………………………………………
Fan blades turn but compressor is not functioning |For Insta 2001 models……………………………………
There is water around the pool heat pump ……………………………………………………………………
9
10
11
Compressor starts and stops ……………………………………………………………………………………
12
Compressor starts and stops | For units with an electronic control without analysis code, with an electromechanical thermostat or Insta Manual 2001 models …………………………………………………
13
Pool heat pump does not heat ………………………………………………………………………………… 14‐15
Pool heat pump has ice formed on the evaporator ……………………………………………………………
16
Circuit breaker trips ……………………………………………………………………………………………
17
The pool heat pump is noisy ……………………………………………………………………….……………
18
The temperature shown on the pool heat pump is not the same than the pool thermometer ………………
19
Service Analyser Codes ………………………………………………………………………………………… 20‐26
Section 2: Procedures Flow switch adjustment………………………………………………………………………………………..
27
Connection of an automation system to an electronic control with diagnostics or reversible XLR…………… 28‐30
Connection of an automation system to an electronic control………………………………………………… 31‐32
Connection of an automation system to a Multi Function electronic control except for model SubZero and Heat & Cool………………………………………………………………………………………………. 33‐34
Service call Request……………………………………………………………………………………………
35
Waterco Canada Inc. 2645 Blvd. East Jacques‐Cartier, Longueuil, QC J4N 1L7 Customer Service: 1‐888‐796‐6002 | Fax: 450‐748‐4365 | Email: service.canada@waterco.com Page 2 / 35 Q&A 2016| Practical Guide Revision: February 2016 Troubleshooting: Nothing is working | If you have a unit with an electromechanical thermostat or an Insta Manual 2001 model, follow the steps on the next page. Preliminary Troubleshooting steps | End‐user 1. Make sure the circuit breaker has not tripped and/or the fuses are not burn out; 2. For three phases models, this situation could occur when phases are not in the appropriate order. The green led light on the front panel will not light up; 3. This situation could occur if the voltage indicated on the nameplate located on the bottom or on the side of the heat pump, is not respected Take note: For the situations mentioned above, it can only be verified by an electrician. If the circuit breaker is defective, the phases are not in the appropriate order and/or the voltage indicated on the nameplate of the unit is not respected, the repair will not be covered under the warranty. IMPORTANT If you made the purchase of an automation system (or another equipment not included with the Waterco pool heat pump), make sure that the equipment was properly installed. If the problem is the installation of the other equipment, Waterco warranty will not apply and you will pay the service call fees. ***If the problem persists, call customer service department. Waterco Canada Inc. 2645 Blvd. East Jacques‐Cartier, Longueuil, QC J4N 1L7 Customer Service: 1‐888‐796‐6002 | Fax: 450‐748‐4365 | Email: service.canada@waterco.com Page 3 / 35 Q&A 2016| Practical Guide Revision: February 2016 Troubleshooting: Nothing is working | For units with an electromechanical thermostat or an Insta Manual 2001 model. Preliminary Troubleshooting steps |
End‐user
max.
Insta Manual Unit with an electromechanical thermostat 2001 model Min.
IMPORTANT If you made the purchase of an automation system (or another equipment not included with the Waterco pool heat pump), make sure that the equipment was properly installed. If the problem is the installation of the other equipment, Waterco warranty will not apply and you will pay the service call fees. 1.
Make sure the circuit breaker has not tripped and/or the fuses are not burn out; Take note: In the situation mentioned above, it can only be verified by an electrician. If the circuit breaker is defective, the repair will not be covered under the warranty. 2.
3.
4.
For model Insta Manual 2001 only, make sure the switch is in the “On” position; For units with an electromechanical thermostat only, the position of the electromechanical thermostat must be higher than the water temperature in the pool. Otherwise, change the setting of the electromechanical thermostat. It is completely normal that the pool heat pump stop functioning when the water temperature reaches the desired level. The pool heat pump will start functioning again when the water temperature goes down. No intervention is necessary; For units with an electromechanical thermostat only, make sure the water reaches the pool heat pump and the pool pump is completely filled to the rim. Otherwise: 
Fill the pool pump with water and verify that the pipes between the pool pump and the pool are watertight (there should not be any air intake); Check the skimmer basket (of the pool and pool pump) and the drain at the bottom of the pool for obstructions; Check the filter cartridges for obstructions (wash or change the cartridges, as the case may be); Make sure that the bypass valves are in the correct positions so that the water flows adequately (consult the section: “Adjustment of the bypass valves” in the Use and Care Guide); Do a backwash for sand filters (make sure that there is a sufficient amount of sand and verify that it does not have to be changed. Consult a swimming pool specialist, if necessary); Make sure the vacuum robot is disconnected so that the water flows freely; If you have a two speeds pool pump, make sure it works in the highest speed. 
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***If the problem persists, call customer service department. Waterco Canada Inc. 2645 Blvd. East Jacques‐Cartier, Longueuil, QC J4N 1L7 Customer Service: 1‐888‐796‐6002 | Fax: 450‐748‐4365 | Email: service.canada@waterco.com Page 4 / 35 Q&A 2016| Practical Guide Revision: February 2016 Troubleshooting: Nothing is working but the electronic control displays digits or a code | If you have a unit with an electronic control with no analysis code, follow the steps in the next page. Preliminary Troubleshooting steps| End‐user IMPORTANT If you made the purchase of an automation system (or another equipment not included with the Waterco pool heat pump), make sure that the equipment was properly installed. If the problem is the installation of the other equipment, Waterco warranty will not apply and you will pay the service call fees. 1. Identify the analyser code that the electronic control displays and refer to the section: “Service Analyser Codes”; 2. If the electronic control displays digits, make sure that the electronic control is programmed correctly. In the Use and Care Guide, refer to the section “Operation of your pool heat pump” and select the programming to do according to the model of the electronic control; Note: This situation could occur if the electrical voltage indicated on the nameplate located on the base or on the side of the unit is not respected. This situation is not covered by the manufacturer warranty. ***If the problem persists, call customer service department. Waterco Canada Inc. 2645 Blvd. East Jacques‐Cartier, Longueuil, QC J4N 1L7 Customer Service: 1‐888‐796‐6002 | Fax: 450‐748‐4365 | Email: service.canada@waterco.com Page 5 / 35 Q&A 2016| Practical Guide Revision: February 2016 Troubleshooting: Nothing is working but the electronic control displays digits. For units with electronic control without analysis code Preliminary Troubleshooting step | End‐user °C/°F
CEL.
FAR.
C/F
ON/OFF
°C
°F
I/O
Fig. 1 Fig. 2 IMPORTANT If you made the purchase of an automation system (or another equipment not included with the Waterco pool heat pump), make sure that the equipment was properly installed. If the problem is the installation of the other equipment, Waterco warranty will not apply and you will pay the service call fees. If the electronic control displays digits, make sure that the electronic control is programmed correctly. In the Use and Care Guide, refer to the section “Operation of your pool heat pump” and select programming to do according to the model of the electronic control; Note: This situation could occur if the electrical voltage indicated on the nameplate located on the base or on the side of the unit is not respected. This situation is not covered by the manufacturer warranty. Make sure the water reaches the pool heat pump and the pool pump is completely filled to the rim. Otherwise: 
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Fill the pool pump with water and verify that the pipes between the pool pump and the pool are watertight (there should not be any air intake); Check the skimmer basket (of the pool and pool pump) and the drain at the bottom of the pool for obstructions; Check the filter cartridges for obstructions (wash or change the cartridges, as the case may be); Make sure that the bypass valves are in the correct positions so that the water flows adequately (consult the section: “Adjustment of the bypass valves” in the Use and Care Guide); Do a backwash for sand filters (make sure that there is a sufficient amount of sand and verify that it does not have to be changed. Consult a swimming pool specialist, if necessary); Make sure the vacuum robot is disconnected so that the water flows freely; If you have a two speeds pool pump, make sure it works in the highest speed. ***If the problem persists, call customer service department. Waterco Canada Inc. 2645 Blvd. East Jacques‐Cartier, Longueuil, QC J4N 1L7 Customer Service: 1‐888‐796‐6002 | Fax: 450‐748‐4365 | Email: service.canada@waterco.com Page 6 / 35 Q&A 2016| Practical Guide Revision: February 2016 Troubleshooting: Fan doesn’t work (the fan blades are not moving) Preliminary Troubleshooting steps | End‐user IMPORTANT For safety, switch OFF the circuit breaker; 1.
2. Try to rotate the fan blades of the fan with a rod to see if the motor is jammed or seized; 3. If the fan blades do not turn freely, leave the unit switched OFF and call for service; 4. If the fan blades turn freely, switch ON the circuit breaker and the pool heat pump again. ** Note: The fan motor may have an electrical fault if the blades turn freely when the unit is switched OFF and does not start when the unit is switched ON. ***If the problem persists, call customer service department. Waterco Canada Inc. 2645 Blvd. East Jacques‐Cartier, Longueuil, QC J4N 1L7 Customer Service: 1‐888‐796‐6002 | Fax: 450‐748‐4365 | Email: service.canada@waterco.com Page 7 / 35 Q&A 2016| Practical Guide Revision: February 2016 Troubleshooting: Nothing is working except the compressor Preliminary Troubleshooting steps | End‐user For Models Aqua Nature 50, Geyser or Insta Manual 2001 IMPORTANT For all models Aqua Nature XL or XLR 50, Geyser XL or XLR 50 or all older units that the electrical connection goes directly to the electrical panel box on the contactor (inside of the pool heat pump), make sure with your electrician that the connections were done adequately on the terminals L1 & L2 (Fig. 1) of the contactor and not directly on the terminals T1 & T2 (Fig. 2), which would cause this situation. Fig. 1 Fig. 2
***If the problem persists, advise the manufacturer. Waterco Canada Inc. 2645 Blvd. East Jacques‐Cartier, Longueuil, QC J4N 1L7 Customer Service: 1‐888‐796‐6002 | Fax: 450‐748‐4365 | Email: service.canada@waterco.com Page 8 / 35 Q&A 2016| Practical Guide Revision: February 2016 Troubleshooting: Fan blades turn but compressor is not functioning | If you have an Insta Manual 2001, follow the steps in the next page. Preliminary Troubleshooting steps | End‐user The pool heat pump has a built in time delay which prevents the compressor from starting immediately. In that case, the compressor will start in 3 to 5 minutes. If the unit is in defrost mode, the compressor will start between 3 to 20 minutes. It can sometimes be difficult to make the difference between the noise coming from the compressor and the noise coming from the fan motor. To avoid unnecessary service call fees, follow the steps below: 1. Check if the air being discharged from the fan blades is colder than the ambient air. If the air being discharged by the fan blades is colder, it means the compressor is functioning correctly; 2. Turn off the pool heat pump then immediately turn it back on; 3. As soon as the fan blades start turning, wait a minimum of 3‐5 minutes. The compressor should start up after this time and you will be able to identify a different sound made by the compressor when it starts; 4. If the compressor is functioning but shuts off immediately, consult the troubleshooting: “Compressor starts and stops”. ***If the problem persists, call customer service department. Waterco Canada Inc. 2645 Blvd. East Jacques‐Cartier, Longueuil, QC J4N 1L7 Customer Service: 1‐888‐796‐6002 | Fax: 450‐748‐4365 | Email: service.canada@waterco.com Page 9 / 35 Q&A 2016| Practical Guide Revision: February 2016 Troubleshooting: Fan blades turn but compressor is not functioning | For Preliminary Troubleshooting steps | model Insta Manual 2001. End‐user To restart the pool heat pump, follow the instructions below, in the order stated; Turn the heat pump switch to the “Off” position; Wait for three (3) minutes to allow the pressure to decrease; Open the switch access panel; Press the high pressure cut‐out switch; Close the switch access panel; Check the flow of water coming from the pool pump; Turn the pool heat pump switch to the “On” position. Fig. 1
Fig. 1: The high‐pressure switch is located inside the panel, on the right‐hand side of the unit Make sure the water reaches the pool heat pump and the pool pump is completely filled to the rim. Otherwise: 
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Fill the pool pump with water and verify that the pipes between the pool pump and the pool are watertight (there should not be any air intake); Check the skimmer basket (of the pool and pool pump) and the drain at the bottom of the pool for obstructions; Check the filter cartridges for obstructions (wash or change the cartridges, as the case may be); Make sure that the bypass valves are in the correct positions so that the water flows adequately (consult the section: “Adjustment of the bypass valves” in the Use and Care Guide); Do a backwash for sand filters (make sure that there is a sufficient amount of sand and verify that it does not have to be changed. Consult a swimming pool specialist, if necessary); Make sure the vacuum robot is disconnected so that the water flows freely; If you have a two speeds pool pump, make sure it works in the highest speed. ***If the problem persists, call customer service department. Waterco Canada Inc. 2645 Blvd. East Jacques‐Cartier, Longueuil, QC J4N 1L7 Customer Service: 1‐888‐796‐6002 | Fax: 450‐748‐4365 | Email: service.canada@waterco.com Page 10 / 35 Q&A 2016| Practical Guide Revision: February 2016 Troubleshooting: There is water around the pool heat pump Preliminary Troubleshooting steps| End‐user It is normal to see water condensation running from the unit base. There will be an average of 1 to 1.5 gallons (4 to 6 liters) of condensed water per hour being discharged from the unit base. In order to avoid water accumulation, you may use decorative rocks around the concrete slab or a basin under the unit. Make sure that clearances around the unit are respected. To test the unit and confirm you have no pool water leaking from the unit, perform the following test which is best performed early in the morning and continuing for the whole day. 1.
IMPORTANT Turn off the pool heat pump from the circuit breaker. The unit must not be in function to perform this test; Fig. 2
2. Turn off the pool pump; Fig. 3
3. Open the bypass valve (Fig. 1); 4. Close the IN water valve (Fig. 2) and the OUT water valve (Fig. 3); 5. Restart the pool pump. The pool heat pump must remain OFF; 6. When all of the water around the base of the pool heat pump has dried off, turn on the IN and OUT valves on the pool heat pump and close the Fig. 1
bypass valve to allow full water flow through the pool heat pump. 7. If water is now seen running from the outside of the pool heat pump or inside the pool heat pump after a short period of time, call the customer service department. If no water is seen after a short period of time it would be assumed the water was condensation which is normal. ***If the problem persists, call the customer service department. Waterco Canada Inc. 2645 Blvd. East Jacques‐Cartier, Longueuil, QC J4N 1L7 Customer Service: 1‐888‐796‐6002 | Fax: 450‐748‐4365 | Email: service.canada@waterco.com Page 11 / 35 Q&A 2016| Practical Guide Revision: February 2016 Troubleshooting: Compressor starts and stops | If you have a unit with an electronic control with no analysis code, follow the steps in the next page. Preliminary Troubleshooting steps | End‐user Check that the unit has been installed correctly as per section: “Installation procedures” in the Use and Care Guide. Make sure to follow the diagram below and make sure that the water inlet and outlet of the unit have not been reversed during the installation. ***If the problem persists, call customer service department. Waterco Canada Inc. 2645 Blvd. East Jacques‐Cartier, Longueuil, QC J4N 1L7 Customer Service: 1‐888‐796‐6002 | Fax: 450‐748‐4365 | Email: service.canada@waterco.com Page 12 / 35 Q&A 2016| Practical Guide Revision: February 2016 Troubleshooting: Compressor starts and stops | For units with an electronic control without analysis code, with an electromechanical thermostat or Insta Manual 2001 Preliminary Troubleshooting steps | End‐user I/O
Fig. 1 Fig. 2 1. Check that the unit has been installed correctly by consulting the section: “Installation procedures” in the Use CEL.
FAR.
°C/°F
C/F
ON/OFF
°C
°F
and Care Guide; 2. Make sure that the water inlet and outlet of the unit have not been reversed during the installation; 3. It is normal for this situation to occur at the beginning of the season since the water temperature as well as the outside temperature are cold. Atmospheric conditions should be above 52 °F (11 °C) and pool water should be above 65 °F (18 °C) for all models in order to obtain maximum efficiency. 4. Make sure the water reaches the pool heat pump and the pool pump is completely filled to the rim. Otherwise: 
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Fill the pool pump with water and verify that the pipes between the pool pump and the pool are watertight (there should not be any air intake); Check the skimmer basket (of the pool and pool pump) and the drain at the bottom of the pool for obstructions; Check the filter cartridges for obstructions (wash or change the cartridges, as the case may be); Make sure that the bypass valves are in the correct positions so that the water flows adequately (consult the section: “Adjustment of the bypass valves” in the Use and Care Guide); Do a backwash for sand filters (make sure that there is a sufficient amount of sand and verify that it does not have to be changed. Consult a swimming pool specialist, if necessary); Make sure the vacuum robot is disconnected so that the water flows freely; If you have a two speeds pool pump, make sure it works in the highest speed IMPORTANT Make sure that the circuit breaker is turned off before cleaning the evaporator 5. Clean the evaporator (grill around the pool heat pump) with gentle water spray from top to bottom and the use of a soft brush (do not use high pressure it may damage the evaporator fins). ***If the problem persists, call customer service department. Waterco Canada Inc. 2645 Blvd. East Jacques‐Cartier, Longueuil, QC J4N 1L7 Customer Service: 1‐888‐796‐6002 | Fax: 450‐748‐4365 | Email: service.canada@waterco.com Page 13 / 35 Q&A 2016| Practical Guide Revision: February 2016 Troubleshooting: Pool heat pump does not heat Preliminary Troubleshooting steps | End‐user Atmospheric conditions as well as the pool water temperature should not be below the minimum operating temperatures, as stated below, in order to obtain efficiency and avoid codes from appearing on the electronic control temperature display. These codes are not generally a problem with the pool heat pump at these conditions and is not covered by the warranty. If temperatures are below the minimum temperatures, the pool heat pump should not be operated and must be switched off. For Electroheat SubZero and Reversible (XLR) units, they will automatically stop without human intervention. Model Electroheat SubZero Reversible models (XLR) All other models Atmospheric conditions must be above: Water temperature must be above: 32 °F (0 °C) 43 °F (6 °C) 52 °F (11 °C) 50 °F (10 °C) 65 °F (18 °C) 65 °F (18 °C) Improper installation may cause this situation and will need to be corrected by the owner. 1. Make sure the bypass valves are in the correct position to ensure sufficient water flow. Insufficient water flow will cause the compressor and/or the complete unit to shut off early; 2. If you have installed a timer or the pool heat pump is equipped with an integrated timer; make sure it is programmed to allow the pool pump to work for sufficient time in order to reach the programmed temperature; 3. Ensure the evaporator is cleaned regularly with a light spray of water and allowed to dry before restarting the pool heat pump, to avoid premature ice build up on the evaporator; 4. Waterco recommends the use of a solar cover to retain heat in pool water. Pools without cover lose 2 to 3 times more heat than pools with solar cover; 5. Make sure the electronic control of your pool heat pump has been programmed correctly; 6. If the unit continually fails to reach the desired water temperature, we suggest to complete the following analysis chart and to forward it to Waterco to evaluate the situation and in order to avoid unnecessary service fees. ***If the problem persists, call customer service department. Waterco Canada Inc. 2645 Blvd. East Jacques‐Cartier, Longueuil, QC J4N 1L7 Customer Service: 1‐888‐796‐6002 | Fax: 450‐748‐4365 | Email: service.canada@waterco.com Page 14 / 35 Q&A 2016| Practical Guide Revision: February 2016 Troubleshooting: Pool heat pump does not heat Preliminary Troubleshooting steps | End‐user (continued) Analysis chart During this test, the pool heat pump and the pool pump must be working continuously. Make sure that you write the accurate information, if there is no manufacturing problem; Waterco warranty will not apply and you must pay the service call fees. Customer’s Name Serial number Desired temperature Use of a solar cover (Yes or No) Pool dimension Important: Please record all information below in the morning, before 12h00, for three consecutive days Day 1 Day 2 Day 3 Outside air temperature Weather conditions outside (e.g.: cloudy, sunny or rainy) Pool water temperature **Use a pool thermometer Pool water temperature shown on the electronic control of the pool heat pump Important: Please record all information below, 8 hours later than those taken in the morning Day 1 Day 2 Day 3 Outside air temperature Weather conditions outside (e.g.: cloudy, sunny or rainy) Pool water temperature **Use a pool thermometer Pool water temperature shown on the electronic control of the pool heat pump Waterco Canada Inc. 2645 Blvd. East Jacques‐Cartier, Longueuil, QC J4N 1L7 Customer Service: 1‐888‐796‐6002 | Fax: 450‐748‐4365 | Email: service.canada@waterco.com Page 15 / 35 Q&A 2016| Practical Guide Revision: February 2016 Troubleshooting: Pool heat pump has ice formed on the evaporator Preliminary Troubleshooting steps | End‐user Atmospheric conditions as well as the pool water temperature should not be below the minimum operating temperatures, as stated below, in order to obtain efficiency and avoid codes from appearing on the electronic control temperature display. These codes are not generally a problem with the pool heat pump at these conditions and is not covered by the warranty. If temperatures are below the minimum temperatures, the pool heat pump should not be operated and must be switched off. For Electroheat SubZero and Reversible (XLR) units, they will automatically stop without human intervention. Model Electroheat SubZero Reversible models (XLR) All other models Atmospheric conditions must be above: Water temperature must be above: 32 °F (0 °C) 43 °F (6 °C) 52 °F (11 °C) 50 °F (10 °C) 65 °F (18 °C) 65 °F (18 °C) IMPORTANT 1. For safety, switch “OFF” the circuit breaker; 2. Allow the ice to melt; 3. Inspect the evaporator to ensure it is free of debris and leaves. If the evaporator is dusty or dirty, clean it with a light spray of water and allow it to dry (do not use high pressure as it may damage the evaporator fins). Let the evaporator dry before starting the unit again, to avoid the situation from repeating itself; 4. When the unit is dry, you may turn back “ON” the circuit breaker; 5. Ensure that the clearances around the unit are respected. An improper installation may cause this situation permanently and the installation will have to be corrected. This situation is not covered by the warranty. 6. When the unit has been switched “ON”, ensure the fan motor is working (fan blades will be turning) and the compressor is operating; 7. If the fan blade does not turn and the compressor is functioning, notify customer service. **If the pool heat pump requires a service, the owner of the pool heat pump will need to make sure the unit has been switched “OFF” to allow any ice to melt prior to any technician attending. ***If the problem persists, call customer service department. Waterco Canada Inc. 2645 Blvd. East Jacques‐Cartier, Longueuil, QC J4N 1L7 Customer Service: 1‐888‐796‐6002 | Fax: 450‐748‐4365 | Email: service.canada@waterco.com Page 16 / 35 Q&A 2016| Practical Guide Revision: February 2016 Troubleshooting: Circuit breaker trips Preliminary Troubleshooting steps | End‐user IMPORTANT: If you have purchased a remote control (or other equipment), make sure that the equipment was properly installed. If the problem is the installation of the other equipment, Waterco warranty will not apply and you will pay the service call fees. 1. The amperage of the circuit breaker AND the electrical wiring must be as the instructions on the pool heat pump name plate, otherwise notify your installer or electrician to correct this problem. This situation is not covered under the warranty. 2. If the circuit breaker and electrical wiring are as stated, make sure the drains, located on each side of the base of the pool heat pump are not obstructed. Circuit Breaker: May vary, according to the model of the pool heat pump, between 20 and 50 amps. Electrical Wiring: May vary between 12 AWG to 6 AWG. Model Power supply Breaker Electric wire size (AWG) 25, 35, 45 BTU 220 20 12 50, 55 BTU 220 30 10 65, 70, 75 BTU 220 30 10 Units built after October 2009 65, 70, 75 BTU 220 40 8 80, 85, 90 BTU 220 40 8 100, 101, 105 BTU 220 40 8 110, 120, 125 BTU 220 50 6 130, 140, 150 BTU 220 50 6 Note: The information mentioned above is for a total rating for 100 feet, maximum. If over 100 feet, you must increase the size of the electrical wiring feed. ***If the problem persists, communicate with the customer service department. Waterco Canada Inc. 2645 Blvd. East Jacques‐Cartier, Longueuil, QC J4N 1L7 Customer Service: 1‐888‐796‐6002 | Fax: 450‐748‐4365 | Email: service.canada@waterco.com Page 17 / 35 Q&A 2016| Practical Guide Revision: February 2016 Troubleshooting: The pool heat pump is noisy Preliminary Troubleshooting steps | End‐user 1. Check that the pool heat pump is levelled and on a solid base to prevent any risk of vibration; 2. Ensure the noise is coming from the pool heat pump, not from other equipment which will not be covered by the warranty (for example: noise coming from the bypass valve, pool pump, etc); 3. An improper installation may cause this situation permanently and the installation will need to be corrected. This situation is not be covered by the warranty. ***If the problem persists, call customer service department. Waterco Canada Inc. 2645 Blvd. East Jacques‐Cartier, Longueuil, QC J4N 1L7 Customer Service: 1‐888‐796‐6002 | Fax: 450‐748‐4365 | Email: service.canada@waterco.com Page 18 / 35 Q&A 2016| Practical Guide Revision: February 2016 Troubleshooting: The temperature shown on the pool heat pump is not the same than the pool thermometer Preliminary Troubleshooting steps | End‐user It is possible to have a temperature variation between the one shown on the pool heat pump’s electronic control temperature display and the pool thermometer which may be read from different locations. Instructions to be followed only for the electronic control with diagnostics (Fig. 1); reversible electronic control with diagnostics (XLR | Fig. 2) and electronic control (Fig. 3) as the images shown here: Fig. 1
Fig. 2
Fig. 3
To synchronize both temperature readings, perform the following procedure: 1. With the use of an accurate thermometer, read the pool water temperature; 2. Read the temperature displayed on the pool heat pump electronic control to determine the differential; 3. Subtract the pool water temperature from the pool heat pump displayed temperature (see example below); CEL.
FAR.
°C/°F
ON/OFF
°C
°F
C/F
I/O
Example: Temperature of the pool water MINUS temperature displayed on the electronic control of the unit. 26 °C (79 °F) MINUS 24 °C (75 °F) Result: Variation of 2 °C (4 °F) 4. Identify the variation and proceed to the calibration; 5. Press simultaneously the “UP” and “DOWN” arrow keys until the programmed temperature is displayed (the temperature you have previously set) then release both buttons; 6. Press the “ON/OFF” button and release; 7. Using the “UP” or “DOWN” arrows, enter the calibration value, (as per example, the electronic control must display the digit 2 for °C and 4 for °F ); 8. After 5 seconds when all the buttons have remained untouched, the display temperature will show the pool water temperature as per your thermometer. If this is the case, the calibration process was successful. ***If the problem persists, call customer service department. Waterco Canada Inc. 2645 Blvd. East Jacques‐Cartier, Longueuil, QC J4N 1L7 Customer Service: 1‐888‐796‐6002 | Fax: 450‐748‐4365 | Email: service.canada@waterco.com Page 19 / 35 Q&A 2016| Practical Guide Revision: February 2016 Section: Service Analyser Codes Preliminary Troubleshooting steps | End‐user Most problems will be detected by the electronic control and a code will appear on the electronic control display (depending of the model of your pool heat pump). Make sure you follow the Remedy / Action instructions when possible, before making a service call request and avoid paying unnecessary service call fees. If the code remains on the display after you have followed the Action / Remedy instructions, please call customer service department. Code Problem ‐ Action / Remedy Problem: The intake temperature probe has a loose connection or is faulty. The probe will need to be checked and replaced if required. Action / Remedy: Contact customer service department. dPd oC2 Sc2 FLo FL3 nFL Problem: No water flow, insufficient water flow through the pool heat pump or the water pressure switch needs to be adjusted or is defective. Action / Remedy: If the pool pump is connected to the pool heat pump, make sure the electronic control that runs the pool pump and the pool heat pump are programmed correctly (Consult, in the Use and Care Guide, the section: “How to program the Multi Function electronic control timer to control your pool pump filtration”). If the code is still displayed: - Make sure the pool pump is switched ON; - Press “SET” or “ON/OFF” depending on the model, to restart the pool heat pump; - On new installations, ensure the installation instructions were respected; - Check that the pool pump is filled with water to the rim and that water is flowing correctly through the pool pump up to the pool heat pump; - Check the skimmer basket (of the pool and pool pump) and the drain at the bottom of the pool for obstructions; - Check the filter cartridges for obstructions (wash or change the cartridges, as the case may be); - Do a backwash for sand filters (make sure that there is a sufficient amount of sand and verify that it needs to be changed. Consult a swimming pool specialist, if necessary); - Make sure that the bypass valves are in the correct positions so that the water flows adequately; - Make sure the vacuum robot is disconnected so that the water flows freely; - If you have a two speeds pool pump, make sure it works in the highest speed. Waterco Canada Inc. 2645 Blvd. East Jacques‐Cartier, Longueuil, QC J4N 1L7 Customer Service: 1‐888‐796‐6002 | Fax: 450‐748‐4365 | Email: service.canada@waterco.com Page 20 / 35 Q&A 2016| Practical Guide Revision: February 2016 Section: Service Analyser Codes Preliminary Troubleshooting steps | End‐user (continued) Code Problem ‐ Action / Remedy FS FS4 DEF Problem: Normal defrost cycle. The fan blades are turning but the compressor has stopped. For Electroheat SubZero and Reversible model, the fan blades do not turn but the compressor runs. For Electroheat SubZero model: If the unit carries out 5 consecutives defrost cycles of 15 minutes or less, the pool heat pump is then put into protection mode and display FS4. During this mode, the fan blade turns but the compressor will not work for 30 minutes in order to cool down the evaporator. The unit restarts automatically when the external temperature is at 34 ˚F (1 ˚C). For Reversible (XLR) Model: If the unit performs 4 consecutives cycles (heating and defrost) within 1 hour, the unit goes into protection mode and alternately displays the water temperature and the DEF code. The fan motor runs for 30 minutes to cool down the evaporator and then stops. The compressor is always off. The unit restarts automatically when the outside temperature is 43 °F (6 °C) and more. Action / Remedy: This situation is normal during the defrost cycle. Atmospheric conditions as well as the pool water temperature should not be below the minimum operating temperatures, as stated below, in order to obtain efficiency and avoid codes from appearing on the electronic control temperature display. These codes are not generally a problem with the pool heat pump at these conditions and is not covered by the warranty. If temperatures are below the minimum temperatures, the pool heat pump should not be operated and must be switched off. For Electroheat SubZero and Reversible (XLR) units, they will automatically stop without human intervention. Atmospheric conditions must be Water temperature must be Model above: above: Electroheat SubZero 32 °F (0 °C)
50 °F (10 °C)
Reversible models (XLR) 43 °F (6 °C) 65 °F (18 °C) All other models 52 °F (11 °C) 65 °F (18 °C) If the code stays on permanently:  Ensure the evaporator is clean. If not, switch the unit “OFF” from the circuit breaker and use an hose to lightly clean the evaporator, then allow it to dry before re‐starting the pool heat pump to avoid premature ice build up on the evaporator;  Ensure installation instructions have been followed. Improper installation (e.g. no air circulation) could lead to the pool heat pump continuously going into defrost and the installation will need to be corrected by the owner. Waterco Canada Inc. 2645 Blvd. East Jacques‐Cartier, Longueuil, QC J4N 1L7 Customer Service: 1‐888‐796‐6002 | Fax: 450‐748‐4365 | Email: service.canada@waterco.com Page 21 / 35 Q&A 2016| Practical Guide Revision: February 2016 Section: Service Analyser Codes Preliminary Troubleshooting steps | End‐user (continued) Code Problem ‐ Action / Remedy LP Problem: Low refrigerant level in the pool heat pump or the low‐pressure safety control is LP3 defective. Action / Remedy: If the LP3 code is displayed, press the “SET” button before getting to the next step; Atmospheric conditions as well as the pool water temperature should not be below the minimum operating temperatures, as stated below, in order to obtain efficiency and avoid codes from appearing on the electronic control temperature display. These codes are not generally a problem with the pool heat pump at these conditions and is not covered by the warranty. If temperatures are below the minimum temperatures, the pool heat pump should not be operated and must be switched off. For Electroheat SubZero and Reversible (XLR) units, they will automatically stop without human intervention. Atmospheric conditions must be Water temperature must be Model above: above: Electroheat SubZero 32 °F (0 °C) 50 °F (10 °C) Reversible models (XLR) 43 °F (6 °C) 65 °F (18 °C) All other models 52 °F (11 °C) 65 °F (18 °C) If the code is still displayed: 
Ensure the evaporator is clean. If not, switch the unit “OFF” from the circuit breaker and use an hose to lightly clean the evaporator, then allow it to dry before re‐starting the pool heat pump to avoid premature ice build up on the evaporator; 
Ensure installation instructions have been followed. Improper installation (e.g. no air circulation) could lead to the pool heat pump continuously going into defrost and the installation will need to be corrected by the owner. Waterco Canada Inc. 2645 Blvd. East Jacques‐Cartier, Longueuil, QC J4N 1L7 Customer Service: 1‐888‐796‐6002 | Fax: 450‐748‐4365 | Email: service.canada@waterco.com Page 22 / 35 Q&A 2016| Practical Guide Revision: February 2016 Section: Service Analyser Codes Preliminary Troubleshooting steps | End‐user (continued) Code Problem ‐ Action / Remedy HP Problem: Low water circulation in the unit or the high‐pressure switch is defective. If the HP code HP3 is triggered and displayed 3 times, this will cause the pool heat pump to shut down automatically. The HP3 code will then appear permanently (except for electronic control with diagnostics and reversible (XLR). IMPORTANT: When the HP3 code is permanently displayed, before performing the steps below, press the “SET” button for the Multi Function Electronic Control and “ON/OFF” button for the electronic control with diagnostics and the reversible electronic control with diagnostics (XLR). Note: The pool pump will stop functioning only if the internal time delay of the pool heat pump is being used. Action / Remedy: 
Make sure the water reaches the pool heat pump and the pool pump is completely filled to the rim. 
Fill the pool pump with water and verify that the pipes between the pool pump and the pool are watertight (there should not be any air intake); 
Check the skimmer basket (of the pool and pool pump) and the drain at the bottom of the pool for obstructions; 
Check the filter cartridges for obstructions (wash or change the cartridges, as the case may be); 
Make sure that the bypass valves are in the correct positions so that the water flows adequately (consult the section: “Adjustment of the bypass valves” in the Use and Care Guide); 
Do a backwash for sand filters (make sure that there is a sufficient amount of sand and verify that it does not have to be changed. Consult a swimming pool specialist, if necessary); 
Make sure the vacuum robot is disconnected so that the water flows freely; 
If you have a two speeds pool pump, make sure it works in the highest speed Waterco Canada Inc. 2645 Blvd. East Jacques‐Cartier, Longueuil, QC J4N 1L7 Customer Service: 1‐888‐796‐6002 | Fax: 450‐748‐4365 | Email: service.canada@waterco.com Page 23 / 35 Q&A 2016| Practical Guide Revision: February 2016 Section: Service Analyser Codes Preliminary Troubleshooting steps | End‐user (continued) Code Problem ‐ Action / Remedy OFF Problem: The desired water temperature setting programmed is below 60 °F (15 °C) for the Multi Function Electronic Control or the electronic control with diagnostics, the reversible electronic control with diagnostics (XLR) is OFF or could be defective. Action / Remedy: Reprogram the desired water temperature setting to a higher setting for the Multi Functions Electronic Control. For the electronic control with diagnostics and the reversible electronic control with diagnostics (XLR), press the “ON/OFF” button. PSD Problem: The water temperature probe has a loose connection or is faulty. The probe will need oC1, Sc1 to be checked and replaced if required. Action / Remedy: Contact customer service department. Problem: Water temperature is higher than 45 °C (113 °F). This code is only displayed on the ot electronic control with diagnostics and reversible electronic control with diagnostics (XLR). Action / Remedy: 
Make sure the bypass valves are in the correct positions (consult in the Use and Care Guide, the section: “Adjustment of the bypass valves”); 
Proceed to the calibration. Waterco Canada Inc. 2645 Blvd. East Jacques‐Cartier, Longueuil, QC J4N 1L7 Customer Service: 1‐888‐796‐6002 | Fax: 450‐748‐4365 | Email: service.canada@waterco.com Page 24 / 35 Q&A 2016| Practical Guide Revision: February 2016 Section: Service Analyser Codes (older model) Preliminary Troubleshooting steps | End‐user (continued) Temperature & Tableau d’ affichage
de la température et
code display Fig. 1
des codes d’erreurs
Fig. 2
POOL
HEATING
SPA
Mode Piscine
Pool Mode
Chauffage
en fonction
Heat ON
Mode Spa
Spa Mode
TOUCHANY KEY TO RESET CODE
Pour
To access the défiler les
functions fonctions
SET
Pour abaisser
To lower the la température
desired désirée ou
temperature changer les
or to change paramètres
parameters
Pour élever la
température
désirée ou
To raise the changer les
desired paramètres
temperature or to change parameters
Most problems will be detected by the electronic control and a code will appear on the electronic control full gage Fig. 1 (made before 2004) or the Multi Function electronic control Fig 2 (older version of Multi Function electronic control made before February 2005). Make sure you follow the Remedy / Action instructions when possible, before making a service call request and avoid unnecessary service call fees. If the code remains on the display after you have followed the Action / Remedy instructions, please contact customer service department. Code Problem ‐ Action / Remedy Multi Function: Problem: The intake temperature probe has a loose connection or is faulty. The probe will need dPO & dPC to be checked and replaced if required. Action / Remedy: Contact customer service department. Full gage: Er2 Multi Function: Problem: The water temperature probe has a loose connection or is faulty. The probe will need PO & Pc to be checked and replaced if required. Action / Remedy: Contact customer service department. Full gage: Er1 Waterco Canada Inc. 2645 Blvd. East Jacques‐Cartier, Longueuil, QC J4N 1L7 Customer Service: 1‐888‐796‐6002 | Fax: 450‐748‐4365 | Email: service.canada@waterco.com Page 25 / 35 Q&A 2016| Practical Guide Revision: February 2016 Section: Service Analyser Codes (older model) Preliminary Troubleshooting steps | End‐user (continued) Code Problem ‐ Action / Remedy PLE CSE Problem: The electronic control is not programmed anymore. Only for model with a Multi Function electronic control. Action / Remedy: Press on the “Select” button for approximately 4 seconds, the electronic control will reinitialize. If the code remains permanently: Contact customer service department. Problem: The Multi Function electronic control is defective. Action / Remedy: Contact customer service department. Spi Waterco Canada Inc. 2645 Blvd. East Jacques‐Cartier, Longueuil, QC J4N 1L7 Customer Service: 1‐888‐796‐6002 | Fax: 450‐748‐4365 | Email: service.canada@waterco.com Page 26 / 35 Q&A 2016| Practical Guide Revision: February 2016 Flow switch adjustment The flow switch is located in the electrical box (Fig. 1). Fig. 1
You must turn off the breaker before opening the electrical box. Fig. 2 On the front of the flow switch, you must push up the black plastic tab to unlock the adjustment pressure wheel (Fig. 2). IMPORTANT The pool pump must be turned off to be able to correctly adjust the pressure. Fig. 3 Turn the adjustment wheel (Fig. 3) until there is no more electrical continuity between the common and the contact normally open. The adjustment must be repeated until the desired pressure is reached. When the desired pressure is adjusted, push down the plastic tab to lock the adjustment wheel. Waterco Canada Inc. 2645 Blvd. East Jacques‐Cartier, Longueuil, QC J4N 1L7 Customer Service: 1‐888‐796‐6002 | Fax: 450‐748‐4365 | Email: service.canada@waterco.com Page 27 / 35 Q&A 2016| Practical Guide Revision: February 2016 Connection of an automation system to an electronic control with diagnostics or reversible XLR  DANGER
All electrical connections must be done by a qualified electrician in accordance with local norms. Always turn off the AC power of the unit when you open or remove the access panel. Electronic control with diagnostics (Fig. 1) or Reversible electronic control with diagnostics XLR (Fig. 2) Fig. 1 Fig. 2
Fig. 3
Install a wire 18/2 gauge on the automation system at the position “Heater” (Fig. 3); Fig. 4 Insert your wire through the opening shown on Fig. 4.
Waterco Canada Inc. 2645 Blvd. East Jacques‐Cartier, Longueuil, QC J4N 1L7 Customer Service: 1‐888‐796‐6002 | Fax: 450‐748‐4365 | Email: service.canada@waterco.com Page 28 / 35 Q&A 2016| Practical Guide Revision: February 2016 Connection of an automation system to an electronic control with diagnostics or reversible XLR (continued) Identify the black wire that is connected to the transformer and goes to the terminal block (Fig. 5); Cut the black wire of the transformer in two (Fig. 6); Fig. 5 Fig. 6 Fig. 7 Connect the wire of the automation system with the 2 black wires of the transformer (Fig. 7); IMPORTANT Use waterproof butt splice connect the wires. Do not use electrical tape. (Fig. 8) to Program the electronic control to the maximum. Leave the pool heat pump on. Make the necessary adjustment on the automation system. Fig. 8
Take note that the electronic control will not be open when there will be no demand from the automation system. Waterco Canada Inc. 2645 Blvd. East Jacques‐Cartier, Longueuil, QC J4N 1L7 Customer Service: 1‐888‐796‐6002 | Fax: 450‐748‐4365 | Email: service.canada@waterco.com Page 29 / 35 Q&A 2016| Practical Guide Revision: February 2016 Connection of an automation system to an electronic control with diagnostics or reversible XLR (continued) Brown
Brown & White
FAN
Fan Run Cap
PNE WC23MC02
E225430 KB-01
24 Vac
White
Red
Black
White
White
Orange
Black
Yellow
Yellow
Green
White
FAN
12 ~0 ~24
SPARE
COMP
LP
DS
HP
Grey
Grey
FLO
REV
WS
White
Red
Brown
Water sensor
Green
L1
12 VAC
Red*
White
Blue
Blue
Black
Flow switch
Closed = flow
Opened = no flow
Black*
Black
Yellow
Defrost sensor
Green
Electronic control with diagnostics Reversible electronic control with diagnostics XLR L2 (N)
12 / 24 VAC Transformer
Ground
Black
24 Vac
compressor
Contactor coil
24 Vac
Solenoid
Orange
Black
C
Low pressure switch
Closed = OK
Opened = low pressure
Red
High pressure switch
Closed = OK
Opened = high pressure
Black
R
S
Red
P4
OPTION
Black
COMPRESSOR
2
5
Run Cap
1
Start Relay
(optional)
Start Cap
(optional)
Waterco Canada Inc. 2645 Blvd. East Jacques‐Cartier, Longueuil, QC J4N 1L7 Customer Service: 1‐888‐796‐6002 | Fax: 450‐748‐4365 | Email: service.canada@waterco.com Page 30 / 35 Q&A 2016| Practical Guide Revision: February 2016 Connection of an automation system to an electronic control  DANGER
All electrical connections must be done by a qualified electrician in accordance with local norms. Always turn off the AC power of the unit when you open or remove the access panel. Electronic control (Fig. 1); Install an 18/2 gauge wire on the automation system at the position “Heater”; Fig. 1
CEL.
FAR.
°C/°F
°F
°C
Fig. 3 Insert your wire through the opening (Fig. 3); Disconnect the blue wire that is on the flow switch (Fig. 4); Connect one of the wires from the automation system where the blue wire was connected (Fig. 5); Fig. 2 Fig. 4 Fig. 5
Waterco Canada Inc. 2645 Blvd. East Jacques‐Cartier, Longueuil, QC J4N 1L7 Customer Service: 1‐888‐796‐6002 | Fax: 450‐748‐4365 | Email: service.canada@waterco.com Page 31 / 35 Q&A 2016| Practical Guide Revision: February 2016 Connection of an automation system to an electronic control (continued) Connect the other wire from the automation system on the terminal block (SPARE space) with the blue wire of the electronic control (Fig. 6); °F. Leave the pool heat Program the electronic control to 104 pump on, all the time. Make the necessary settings on the automation system. 240 Volts / 24 - 12
Black Green Blue
Fan Motor
24 V 12 V 24 V
Contactor Coil
Red
Black Green White
White
Probe
Black
Orange Yellow Blue
P4
High Pressure
Low
Water
Defrost
Compressor
Switch
Pressure
Pressure
Sensor
Contactor Coil
Option
Switch
Switch
Fig. 6
Fan
Motor
Fan Motor Contactor
Run Capacitor
Led
C
Compressor Contactor
Compressor
S
R
Compressor Contactor
Run Capacitor
L1
L2
Waterco Canada Inc. 2645 Blvd. East Jacques‐Cartier, Longueuil, QC J4N 1L7 Customer Service: 1‐888‐796‐6002 | Fax: 450‐748‐4365 | Email: service.canada@waterco.com Page 32 / 35 Q&A 2016| Practical Guide Revision: February 2016 Connection of an automation system to a Multi Function electronic control Except for model SubZero and Heat & Cool  DANGER
All electrical connections must be done by a qualified electrician in accordance with local norms. Always turn off the AC power of the unit when you open or remove the access panel. Multi Function electronic control (Fig. 1); Fig. 1
Fig. 2
Install a wire 18/2 gauge on the automation system at the position “Heater” (Fig. 2); Insert your wire through the opening (Fig. 3); Fig. 3 Waterco Canada Inc. 2645 Blvd. East Jacques‐Cartier, Longueuil, QC J4N 1L7 Customer Service: 1‐888‐796‐6002 | Fax: 450‐748‐4365 | Email: service.canada@waterco.com Page 33 / 35 Q&A 2016| Practical Guide Revision: February 2016 Connection of an automation system to a Multi Function electronic control Except for model SubZero and Heat & Cool (continued) When the electronic control is located inside the electrical box: connect the two wires from the automation system
When the electronic control box is located on the front of the unit: Connect the two wires from the automation
system to wire ORANGE and ORANGE+BLACK coming from the Multi Function electronic control (Fig. 5); Fig. 4 Fig. 5 MY-TECH PH-111A
use the automation system, you To must set the temperature Spa mode to directly on the printed circuit board at the position P/S (Fig. 4); Black
Red
Brow n
Brown & White
PUMP
FL O
COMP
LP
~ ~
Black
Water sensor
White
Defrost sensor
Black
L1
White
L2
Green
Black & Red
Red
Black & Blue
P4
OPTION
High pressure switch
Closed = OK
Opened = high pressure
Red
Red
Low pressure switch
Closed = OK
Opened = low pressure
Black
Flow switch
Closed = flow
Opened = no flow
Red
White
the maximum which is 104 °F and the temperature mode Pool to “OFF”; This way, when the automation system makes a request for heating, it will activate the SPA mode and the unit will be functioning. HP
FAN
White
24 Vac
compressor
Contactor coil
Red
Black
R
C
24 Vac
Pool Pump
Contactor coil
White
White
Black
Orange
S
Red
Terminal Bloc
For Optional
Pool Pump
Contactor Coil
Connection
Green
Pool Pump
110V / 220V - 16 amp MAX
Ground L1
COMPRESSOR
L2 T 1 T2
2
Ru n C ap
5
1
Start Re la y
Sta rt Ca p
Waterco Canada Inc. 2645 Blvd. East Jacques‐Cartier, Longueuil, QC J4N 1L7 Customer Service: 1‐888‐796‐6002 | Fax: 450‐748‐4365 | Email: service.canada@waterco.com Page 34 / 35 Q&A 2016| Practical Guide Revision: February 2016 Service Call Request Important: We thank you to send this form by fax at 1‐866‐796‐4365 or by email at service.canada@waterco.com. In order to process efficiently the request under warranty, please forward the proof of purchase and complete all requested information. To have the warranty applied, the merchandise must be covered by this one and the situation must be a manufacturing problem, otherwise the end‐user will be responsible for the fees. Do not hesitate to consult the Use and Care Guide supplied with the product. Request sent on date: Retailer’s information Store’s name: Contact: Phone: Fax: Email: End‐user’s information First, Last name: Phone | Home: Street: Phone | Cellular: City: Phone | Work: Province | State: Postal code: Email: **Email can be an excellent way to communicate in order to send information and avoid, in many cases, useless service calls. Product’s information Purchase date: Forward the proof of purchase Installation date: Forward the proof of installation Description of the problem Symptom: Model: Serial: The serial number allows us to determine the components of the unit, make sure you write this information BTU | for pool heat pump HP | for pool pump DIA | for filter Above ground pool Dimension of the pool In ground pool IMPORTANT: Gallons | Litres in the Pool The amount of litres and/or gallons is essential, especially when the end‐user is not satisfied with the performance Thank you for trusting Waterco Canada Inc! Waterco Canada Inc. 2645 Blvd. East Jacques‐Cartier, Longueuil, QC J4N 1L7 Customer Service: 1‐888‐796‐6002 | Fax: 450‐748‐4365 | Email: service.canada@waterco.com Page 35 / 35 Q&A 2016| Practical Guide Revision: February 2016