Fireplace Maintenance Program

KEEP YOUR
FIREPLACE
GLOWING.
Fireplace Maintenance Program
THREE SIMPLE STEPS TO
HOME HEAT PROTECTION
STEP 1: LEARN THE
BENEFITS
Fully understand the benefits
of the Program and why it is a
must-have for your fireplace.
STEP 2: UNDERSTAND
THE DETAILS
Review the details of the
Program. We’ve laid them out
in this document with as little
jargon as possible.
STEP 3: SUBMIT
THE APPLICATION
Complete the application
form found at the back of the
Program. You can pass your
completed application to your
service technician, mail it to
North Atlantic at the address
provided, or call one of our
customer service agents at
1-877-635-3645.
Fireplace Maintenance Program
A WARM
WELCOME.
Hello and welcome to this
easy reference guide for North
Atlantic’s Fireplace Maintenance
Program.
The purpose of this document is to
take you through the benefits of the
Program, before looking at the excellent
protection and reassurance it provides.
The application form for the Program
is at the back of this document, along
with submission instructions.
This guide has been developed as part
of North Atlantic’s ongoing commitment
to provide the very best in home heat
service across Newfoundland. It is our
mission to ensure all our customers
get the most out of their home heating
equipment, avoiding issues and
expenses relating to ageing or undermaintained parts.
Please read on to learn how North
Atlantic’s Fireplace Maintenance
Program can help ensure your fireplace
keeps on glowing.
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STEP ONE
WHAT’S IN IT
FOR YOU?
Because gas fireplaces are
clean burning, it is easy to
assume they take care of
themselves. However, while
it is true that gas fireplaces
are both efficient and low
maintenance, they – like
any appliance – can present
issues if neglected. Every
fireplace should be inspected
and cleaned annually,
and with North Atlantic’s
Fireplace Maintenance
Program, our experienced
service technicians will
do just that.
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SAFETY FIRST
A thorough annual inspection
is included in the cost of the
Fireplace Maintenance Program,
ensuring that your fireplace is in
tip-top shape and running safely
and efficiently. The technician
will first examine the fireplace
exterior, checking that the glass
and framework are holding up
sufficiently. Next, the technician will
check for dents and debris, ensure
the interior gas ignition is working
flawlessly, and check to make sure
your log set is not deteriorating.
This important maintenance work
ensures your safety, guarding
against dangerous gas leaks, as
well as extending the life of
your fireplace.
Fireplace Maintenance Program
CLEAN & TIDY
Over time, debris from deteriorating faux logs and residue from those
wonderful, warming fires can build up in your fireplace. This debris needs to
be removed, as it can lower the efficiency of your fireplace and create safety
issues. Our service technicians will thoroughly clean the key components
of your fireplace, such as the main burner, front burner tube, and pilot
assembly to make sure everything continues to run safely and efficiently.
Our technicians will also check for any scratched or chipped glass, which
can adversely affect the heat output of your fireplace and become a hazard
over time. Safety and peak performance are our primary concerns.
Above all, your North Atlantic Fireplace Maintenance Program
will help keep your fireplace operating safely and at peak
performance.
The annual inspection ensures your equipment is running optimally and
reduces the likelihood of a breakage. Furthermore, the ongoing preventative
maintenance our Program provides is based on industry regulations and
carried out by our highly experienced technicians.
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WHAT DOES YOUR
ANNUAL FIREPLACE
MAINTENANCE
PROGRAM VISIT
INCLUDE?
Your annual Fireplace
Maintenance Program provides
a thorough examination and
cleaning of all your fireplace’s
component parts. The grey bar
to the right lists all aspects of
this inspection.
The Program includes an in-depth
annual review of all key parts of your
fireplace equipment. Our experienced
service technicians will take apart your
fireplace to ensure all aspects of the
system are working optimally, no heat
is being wasted, and your fireplace is
functioning safely.
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• Check Cylinder and Lines
• Visually Inspect Venting and
Terminations (If Accessible)
• Clean Glass Doors
• Inspect Glass Door Gaskets
• Check Chimney Draft (If
Applicable)
• Check and Adjust Log Position
• Check Fan Speed Control
• Clean Fan and Air Intake Cavity
(If Accessible)
• Clean Main Burner
• Clean Front Burner Tube
• Inspect and Clean Main Burner
Orifice and Primary Air Ports
• Clean and Inspect Firebox
• Check and Clean Pilot Assembly
• Check and Inspect Pilot Flame
• Check and Inspect Ignition and
Flame Characteristics
• Test Safety Limits and Damper
Operation
• Leak Test Fittings
7
STEP TWO
THE NORTH
ATLANTIC
FIREPLACE
MAINTENANCE
PROGRAM.
The following pages outline in detail the services provided as
part of the North Atlantic Fireplace Maintenance Program. It is
important that you review this information carefully and fully
understand what is included in the Program.
We are sure you will find that the Program provides the necessary steps
to maintain your fireplace system, ensure its optimal performance, and
look out for your safety when operating your fireplace. Participation in the
Program is contingent upon you continuing to purchase your propane
from North Atlantic.
The Fireplace Maintenance Program has been developed as part of North
Atlantic’s ongoing commitment to providing the best home heat service in
the province.
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Fireplace Maintenance Program
In consideration of the Customer paying to the Company the applicable
annual rate in effect for each item of residential fireplaces located on the
premises (the “Equipment”), the Company agrees to supply services
under the terms and conditions as contained in this Fireplace Maintence
Program (the “Agreement” or the “Program”). The Program commences
when signed by the Company’s authorized representative and remains in
effect for one year from date of approval and will be automatically renewed,
unless terminated as set out herein.
The Program includes the following:
1. INSPECTION AND CLEANING
The Company agrees to clean and inspect the fireplace, as outlined in the
Check List section hereof.
2. INSPECTION OF EQUIPMENT
The Company reserves the right to inspect and approve the fireplace within
45 days of the effective date of the Program. The Customer agrees to
provide the Company with reasonable access to the Customer’s premises
for the purpose of inspecting the fireplace. Any repairs required to put the
Equipment in a condition acceptable to the Company are chargeable to
the Customer at prevailing rates and must be completed and paid in full
for coverage under the Program to continue. Necessary work will be first
quoted to and approved by the Customer, before the work is commenced.
3. GENERAL SERVICE
General Service (including annual cleaning and inspecting) is available
during normal business hours (8:00 a.m. to 5:00 p.m. Monday to Friday).
Inspections shall be scheduled by North Atlantic’s Service Dispatcher
or Contractor.
This Program is offered to customers within a 20 kilometer radius of the
contractor service area.
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4. EXCLUDED SERVICES, MAXIMUM COVERAGE AND LIMITATION OF LIABILITY
This Program does not provide coverage for parts or service calls of
any kind, such parts and calls will be charged to the Customer at the
Company’s prevailing service rates:
IT IS UNDERSTOOD AND AGREED THAT CORPORATION’S
LIABILITY AND CUSTOMER’S SOLE REMEDY, WHETHER IN
CONTRACT, UNDER ANY WARRANTY, IN TORT (INCLUDING
NEGLIGENCE), IN STRICT LIABILITY IS LIMITED TO THE REPAIR OF
THE EQUIPMENT AND SUCH LIABILITY SHALL NOT EXCEED THE
AMOUNT OF THE ANNUAL FEE PAID BY CUSTOMER, AND UNDER
NO CIRCUMSTANCES SHALL SELLER BE LIABLE FOR ANY OTHER
DIRECT OR INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL
DAMAGES, INCLUDING, BUT NOT LIMITED TO, PERSONAL INJURY,
PROPERTY DAMAGE, DAMAGE TO OR LOSS OF EQUIPMENT, LOST
PROFITS OR REVENUE, COSTS OF RENTING REPLACEMENTS AND
OTHER ADDITIONAL EXPENSES, EVEN IF THE CORPORATION HAS
BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. EXCEPT
AS EXPRESSLY PROVIDED HEREIN, ALL REMEDIES WHICH MIGHT
OTHERWISE ARISE BY IMPLICATION OR OPERATION OF LAW ARE
HEREBY EXCLUDED AND WAIVED.
5. PURCHASE OF NORTH ATLANTIC PROPANE
The Customer is required to purchase propane from the Company during
the initial term and any renewal term of this agreement.
6. TERMINATION
Either the Customer or the Company may terminate this Agreement by
giving 30 days written notice of the termination to the other party. If
the Customer terminates this Agreement, the Company shall only be
required to credit or refund the Customer for that portion of the annual fee
attributable to the remaining months left in the term less any outstanding
service costs owing to the Company.
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Fireplace Maintenance Program
This Agreement will automatically terminate (a) if the Customer uses
propane other than that supplied by the Company, (b) if the Equipment
is repaired, replaced or altered other than by an authorized Company
serviceperson, (c) if the Customer refuses to allow the Company to inspect
the Equipment or to complete any repairs required to put the Equipment
into an acceptable condition as required by Section 2 hereof, (d) if the
Customer makes changes to the system which violate municipal or
provincial codes and/or regulations, and (e) if the Customer is not meeting
Company credit terms. In the event of automatic termination, the Customer
shall not be entitled to the return of any monies paid under this Agreement.
8. OWNERSHIP OF THE EQUIPMENT
The Customer confirms that all fireplaces, regulators, and propane lines are
the property of the Customer.
9. TERMS OF PAYMENT
Amounts owing under this Agreement are payable in accordance with the
Customer’s payment terms with the Company, as set out in the application
form and/or pre-authorization form completed and signed by the Customer
and submitted to the Company.
11. ENTIRE AGREEMENT AND HEADINGS
The Program contains the entire agreement of the parties hereto (other than
payment terms) and there are no promises, representations, warranties,
conditions, or obligations other than printed here. The division of this
Agreement into sections and the use of headings is for convenience of
reference only and shall not affect the construction or interpretation of
the Agreement.
11
12
Fireplace Maintenance Program
STEP THREE
YOUR APPLICATION.
This form is to be filled out if you wish to benefit from the warming
reassurance of the North Atlantic Fireplace Maintenance Program. Before
completing your application, please ensure you have read and understood
the terms and conditions outlined in this document. Your completed
application form can be handed to your North Atlantic service technician,
mailed to the address on the back of this guide, or you may call in your
application at 1-877-635-3645 (please have the information requested
in the form ready to pass along to the North Atlantic customer service
representative).
CUSTOMER ACCEPTANCE
I understand and agree to (1) purchase propane from North Atlantic as
required by this Agreement, and (2) all other terms and conditions of this
Agreement as printed on all pages of this brochure.
CUSTOMER SIGNATURE
DATE
NORTH ATLANTIC ACCEPTANCE
This Agreement shall not be valid until signed and approved by one of the
Company’s authorized representatives.
NORTH ATLANTIC SIGNATURE
DATE
13
CUSTOMER ACCOUNT INFORMATION
NAME
STREET
TOWN/CITY
POSTAL CODE
TELEPHONE - HOME
TELEPHONE - WORK
EXTENSION
SERVICE ADDRESS - IF DIFFERENT FROM ABOVE
TYPE OF PLAN
✔
ANNUAL RATE
FIRE PLACE INSPECTION & CLEANING
HST $ 0.00
TOTAL $ 0.00
PAYMENT OPTIONS
PAYMENT ENCLOSED
ACCOUNT NUMBER
14
BILL TO MY ACCOUNT
INCLUDE IN MY BUDGET PLAN
CARBONEAR • 596 • 0805
CLARENVILLE • 466 • 2500
CORNER BROOK • 639 • 2284
GANDER • 256 • 5050
GRAND FALLS - WINDSOR • 489 •7900
MARYSTOWN • 279 •1015
ST. JOHN’S • 579 • 5831
STEPHENVILLE • 643 • 6446
TOLL FREE
1• 877• 635•3645
29 PIPPY PLACE, ST. JOHN’S
NL A1B 3X2