Advanced Phone with 100% call blocking and answer machine

Advanced Phone with 100% call blocking and answer machine
Advanced Phone
with 100% call blocking
and answer machine
Quick Set-up and User Guide
Digital Cordless Phone with Answer Machine
You’ll need a Caller Display service from your network provider to use
Call Blocking and other Caller Display enabled features, including accessing
your Calls list. Charges may apply.
Important – please read first
• Only use the line cord, power
supply and rechargeable batteries
that come with your phone.
• Make sure the power supply is
connected to a socket that you
know works.
• Connect your phone to the power
supply and let the batteries charge
for 16 hours before connecting your
phone to the phone socket.
• The base should always be plugged
in to the mains power supply.
What is BT Call Blocking?
BT Call Blocking puts you back
in control by allowing you to
choose the calls you want to take
and those you want to block. This
means that any caller not on your
contact list or already blocked is
required to announce their name
prior to getting through, allowing
you to choose which calls to accept
or reject.
• If you turn BT Call Blocking off, all
calls will be allowed through, even if
they’re already on your blocked list.
See page 23 to change settings.
2
• You can customise BT Call Blocking
to block certain types of call e.g.
International, Number Withheld etc.
See page 26 to change settings.
• It’s advisable that you don’t use
BT1571 if you’re using BT Call
Blocking. If you’re not using BT
Call Blocking, and you want to
use BT1571 or another voicemail
service, then make sure the ring
delay is set for your answer machine
to answer before the voicemail
service. For BT1571, don’t set the
ring delay to more than 5 rings. See
page 37 to set the ring delay.
• Make sure you always add the full
telephone number when you save
a contact. If you have important
numbers that will always need to
get through e.g. doctors surgery,
National Floodline, Carer Line
numbers etc, make sure you’ve
added them to your Contacts or
Allowed list.
The Advanced Phone Nuisance
Call Blocker, powered by trueCall’s
award winning technology, offers
you complete control over the calls
you want to take and those you
wish to block.
Check the box contents
Handset
Base
Phone line (this comes
already installed)
Mains power adaptor
(item code 090713)
Two rechargeable
batteries, AAA NiMH
750mAh (already
installed in the handset)
If you bought more than one
handset you’ll also get:
• Extra handset
• Charger
• Mains power adaptor
(item code 090713)
• Two rechargeable batteries,
AAA NiMH 750mAh (already
installed in the handset)
Important
Only use the mains power adaptors.
Cables and rechargeable batteries
supplied in this box or this product
might not work. Any replacement
rechargeable batteries must be
of the same type. BT accepts no
responsibility for damage caused to
your Advanced Phone if you use
any other type of batteries.
If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp
3
Quick set-up guide
1. Plug in
1. Plug the mains power adaptor
into the base, with the cable clipped
in the groove provided.
2. Plug the other end of the power
adaptor into the wall power socket
and switch on.
The phone line cord is pre-installed
but don’t plug the other end into
the wall socket yet.
Important
• Don’t connect the phone line to
a phone socket until the handset is
fully charged.
• The base station should be
plugged into the mains power socket
all the time.
Where to put your phone
• Place the base within 3
metres of a mains power
socket and 3 metres of a
phone socket so the cables
will reach.
• Make sure it’s at least a
metre away from other
electrical appliances to avoid
interference.
• Don’t place the phone or
base in a bathroom or other
humid area.
• The product works by
sending radio signals between
the handset and base. The
strength of the signal depends
on where you position the
base. Putting it as high as
possible can help give you the
best signal.
1
2
ITEM CODE: 090638
4
Quick set-up guide
2. Charge
1. Activate the batteries by
pulling the plastic tab away from
the handset.
Rechargeable batteries
already fitted
Remove this tab
and charge batteries
for 16 hours before use.
Talk/Standby time
Under ideal conditions,
the handset batteries should
give up to 22 hours talk time
or 240 hours standby on a
single charge. (This doesn’t
mean you can unplug the
base or leave the handset
for this length of time
without charge).
Please note that new Ni-MH
rechargeable batteries don’t
reach full capacity until
they’ve been in normal use
for several days.
2. The BT logo will appear on the
screen, followed by the set up
wizard screen displaying Please set
the time and date to start using
your telephone. Don’t follow these
instructions yet. Place your handset
on the base to charge first.
3. Place the handset on the base
and leave to charge for 16 hours.
Battery low warning
The
icon will flash, you’ll
see the message Battery
low in the display and hear a
warning beep every minute,
to indicate that you need
to recharge your handset.
You can remove the display
message by selecting Hide. If
the battery charge completely
runs out, the display will show
Batteries flat. Please charge.
Important
Charge the handset batteries for
16 hours or your phone might
not work.
You must recharge the
handset batteries before you
can use the handset. If the
charge completely runs out
the handset will switch off.
Place the handset on the
base or charger to charge.
If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp
5
Quick set-up guide
If the screen displays the message
shown below, don’t worry. This is
normal and it will continue to be
displayed until you connect the
phone line cord in the next step.
Line cord
error, please
check
4. After 16 hours, plug the phone
line cord into the phone wall socket.
Battery performance
• To keep the batteries in
the best condition, leave the
handset off the base for a
few hours at a time.
• Running the batteries right
down at least once a week
will help them last as long
as possible.
• After charging your handset
for the first time, subsequent
charging time for the batteries
is approximately 8 hours.
• The charge capacity of
rechargeable batteries will go
down over time, which will
reduce the talk and standby
time. Eventually they’ll need
replacing. For details on how
to get replacement batteries,
call Discom on 0800
9808 999*.
ITEM CODE: 090638
6
Quick set-up guide
Set up for additional handsets
(multipacks only)
1. For additional handsets and
chargers: plug the mains power
adaptor into the back of the charger
and plug the other end into the mains
wall socket and switch on the power.
2. Activate the batteries as
explained on page 5. If you set the
time and date on the first handset
then it will be shared with all other
handsets in your multi pack once
you activate the batteries.
3. Place the handset on the charger
to charge for 16 hours.
Using your Advanced Phone
on a line with broadband?
To avoid problems with your
broadband or noise on your
phone line, you might need to
plug your telephone line cord
into the wall socket via a
microfilter (not supplied).
If your main phone socket has
a single socket, you do need
to use microfilters, like this:
You’ll need a microfilter for
every phone socket where
you’ve got equipment
plugged in – up to a
maximum of four per line –
including alarm sytems and
digital TV boxes.
Advanced Phone Twin
ITEM CODE: 090638
You can get BT ADSL micro
filters from bt.com/shop
You don’t need to use
microfilters if your main
phone socket has two
separate sockets, like these:
Tip
If you need to take the batteries out,
slide the battery cover down, then
gently take the batteries out.
If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp
7
Quick set-up guide
3. Follow the set up wizard
Follow the set up wizard to set the
time and date, record your outgoing
message for the answer machine, set
up call blocking and add contacts.
Keep following the prompts until
you’ve completed the set up wizard.
Set the time and date
1. Select OK by pressing the Left
option button under the screen.
The set up wizard will begin.
Follow the prompts to complete
the set up process.
2. Use the keypad to enter the time
using the 12 hour clock format
e.g. for 3:32 pm you need to enter
03:32.
then press Left or
3. Press
Right to select AM or PM.
enter the date in the
4. Press
format DD/MM/YYYY.
5. Press Save. Saved is displayed.
BT Call Blocking
6. Continue to read and follow the
prompts you can choose to set Call
blocking on now or turn it on later.
After pressing Now or Later,
you are given the option to set
other features.
7. Press Yes or No. Once you have gone
through all features you press OK.
8
Tip
When prompted to select OK you
button in the
can press the
centre of the keypad if you prefer.
Set up
Please set the
date and time to
start using your
telephone
OK
Set up
Time
HH:MM
AM/PM
AM
Save
Back
Set up
?
Turn on
BT Call Blocking?
Now
Later
Quick set-up guide
4. Go!
Your Advanced Phone is now
ready for you to use
• For instructions on making a call,
go to page 19.
• For help personalising your phone’s
settings, go to page 44.
• For instructions on using the
answer machine, go to page 36.
• For instructions on Call Blocking,
go to page 23.
Or, you may find the answer in
the Help section on page 59 or
see our online frequently asked
questions at bt.com/producthelp
Tip
If you call the Helpline for advice,
it’s a good idea to call using another
phone so you can follow any
instructions using your Advanced
Phone.
* Calls made from within the UK mainland
network and mobile networks are free.
International call costs may vary.
If you need to call the Helpline,
please read the Help section on
pages 59-61 first. It contains
troubleshooting tips for common
problems and frequently asked
questions. If you still need some
help, call the Helpline on 0800
145 6789*.
If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp
9
Contents
4 Quick set-up guide
14 Getting to know your phone
- Handset buttons
16 Handset display
- Calls list indicators
17 Finding your way around
your phone
18 Base buttons
22 Keypad lock
- Turn the handset ringer on or off
- Find handset (Paging)
23 Call control settings
- Block nuisance calls
(BT Call Blocking)
24 Switch BT Call Blocking on/off
- Personalise your
announce message
25 How do you accept, block or
19 Using the phone
send a call to the answer phone?
- To switch the handset off
- The Block button
- To switch the handset on
26 How do I change the different
- Make an external call
BT Call Blocking modes?
- Preparatory dialling
- Custom mode
- End a call
- Here’s how to customise settings
- Call timer
for certain types of call
- Receive a call
27 What happens when you allow a
number (caller)
- Call Waiting
- What happens to my
20 Mute
VIP numbers?
- Incoming speech /
- What happens when you block a
Handsfree volume
number (caller)
- Make a handsfree call
Calls that are always allowed
- Answer a call handsfree
How to add numbers straight to
- Switch to handsfree during a call
your Blocked and Allow lists
21 Redial
28
To add a number to the block list
- Redial a number
To block numbers by area code
- For compatibility with BT 1571
- To add a number to the allow list
(or another voicemail service)
or to unblock a number
10
Contents
- Deleting your blocked and
allowed lists
29 Do not disturb
- Set-up Do not disturb
- Outgoing calls
- Set Outgoing calls control
30 Assign VIP status to a contact
34 Caller display and the Calls List
- Caller Display
- Calls list
- Missed call notification
- View and access options in the
Calls list
35 Save a Calls list entry to
your contacts
- Delete an entry in or the entire
Calls list
31 Contacts
- Store a contact
- Character map
36 Answer machine
- Entering names
- Using the answer machine from
- View/dial a contact
the handset
32 Edit a contact
Switch the answer machine on
- Delete selected or all contacts
or off and set the answer mode
- View the contact memory status
- Outgoing messages
- To enter a pause in a
- Record your own
contact number
outgoing message
- To enter a recall in a
37
Play the current
contact number
outgoing message
- Reinstate the pre-recorded
33 Speed dial
outgoing message
- Save a Speed dial entry
- Record a memo
- Dial a Speed dial entry
- Ring delay
- Edit a Speed dial entry
- Set the ring delay
- Delete a Speed dial entry
38 For compatibility with BT 1571
(or another voicemail service)
- Set the maximum
message length
- Set the message alert on or off
If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp
11
Contents
- Call screening via the handset
or the base
- Turn call screening on or off
39 Using call screening
- Message playback using
the handset
40 Delete a message or delete all
old (played) messages
- Save a number in the answer
phone message list to
your contacts
- Send a text to a number in the
answer phone message list
41 Using the answer machine from
the base
- Switch the answer machine on
or off
- Message playback using
the base
- Delete all old (played) messages
- Remote access
- Set the remote access PIN for
the first time
42 Change the remote access PIN
- Turn remote access on or off
- If you forget to switch on your
answer machine
43 Operating you answer
machine remotely
12
44 Settings
- Handset settings
- Turn the alert tones on or off
- Turn the handset tones on or off
- Change the handset
display contrast
- Change the handset name
45 Change the call settings
(Auto answer, Auto end call,
Auto join and First ring)
- Base settings
- Set the base ringtone melody
and volume
- PBX access code
- Set a PBX access code
46 Change the system PIN
- Reset the handset or
base settings
47 Clear the handset and base
user data
48 Alarm
- Set an alarm
- Stopping the alarm when it
goes off
49 BT Calling Features
- Pre-stored numbers in the
Calling Features menu
- Using Call Diversion: set up,
cancel or check status
50 Cancel Ringback
- Using Call Waiting
51 Text messaging
- Register to the text
messaging service
52 Send a text message
- Receiving text messages
53 Using additional handsets
- Register an additional handset
- Registering another make
of handset to your Advanced
Phone base
- De-register a handset
54 Make an internal call
between handsets
- Transfer a call
- Hold a 3-way call
55 Menu map
59 Help
62 General information
- Replacing the handset batteries
- Safety
63 Cleaning
- Environmental
64 How to recycle your equipment
- Radio Equipment Directive
Declaration of Conformity
- Guarantee
66 Technical details
- Recall (R)
If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp
13
Getting to know your phone
Handset buttons
Menu/Left option
Press to enter the main menu,
access sub-menus and confirm
options shown on the display above
the button.
Up navigation button
Press to enter the ring
volume control.
Move through menu options.
Increase volume.
Contacts
Press to access stored Contacts.
Talk/Handsfree
In standby mode make and receive
calls. In talk mode switch handsfree
on or off.
Down navigation button
Press to enter the Calls List.
Move through menu options.
Decrease volume.
1 to 9 Speed dial buttons
In standby, press and hold to dial
a saved speed dial number.
Press and hold to turn handset
ringer on or off.
0
Press to enter a space.
14
Getting to know your phone
Call Block
In idle mode, press to enter the Call Control menu.
When receiving a call, press to send the call to
the answer machine, or during a call, press to
end the call. If you have subscribed to a Caller
Display Service and the Caller ID is displayed,
the number will be blocked and added to the
blocked numbers list, see page 23.
Right option
Press to confirm the option displayed
on the screen above the button, delete
or go back to the previous screen.
In answer machine mode, deletes the current
message playing.
From the home screen press to scroll through
your calls history.
R (Recall)
For use with BT Calling Features and when
connected to a switchboard/PBX.
OK
In idle mode, press to access a high-lighted
event e.g. missed calls, answer phone messages
and text messages on the display.
End call/on or off
End a call or press and hold to turn handset
on or off.
Press to return to home screen when not on
a call.
Press and hold to lock or unlock the keypad.
If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp
15
Getting to know your phone
Handset display
Shows how much charge is left
on the handset. Scrolls when
charging.
Empty frame flashes when
battery needs recharging.
4
4
1
7
On – missed call(s) in the
Calls list with number of
calls displayed.
On – answer machine
message(s) received with
number of messages displayed.
On – text message(s) received
with number of messages
displayed.
Mute/Unmute indicates when
Mute is on or off.
On – alarm is set.
Flashing – alarm time has been
reached. Off – alarm off.
The keypad is locked.
Handset ringer is switched off.
16
12:06pm
Handset 1
4
1
Menu
7
Calls
Handset name
Calls list indicators
= outgoing call made
= incoming call received
= missed call
= caller left a voice message
Getting to know your phone
Finding your way around your phone
Your new phone’s menu is easy to
navigate. Each menu has a list of
options, which you can see on
page 55.
When the handset is switched
on and at the home screen
1. Choose menu by pressing the
Left option button .
buttons to
or
2. Use the
scroll through the available menu
options.
3. When the menu you want is on
the screen, press the Left option
button .
or
to scroll through
4. Use
the available menu options.
To go back, press the Right option
button .
To return to the home screen
menu, press . If you don’t
press anything for 60 seconds,
the handset will automatically
return to the home screen.
Left option button
Press to select the
option displayed on
the screen above
the button or to
confirm entry.
Right option button
Press to select the
option displayed on
the screen above the
button or to go back
a step.
Menu
Calls
Navigation buttons
Scroll up or down through
the menu options.
If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp
17
Getting to know your phone
Base buttons
Answer on/off
Press to turn the
answer machine on
or off. When it’s set to
on, ‘On’ will light up.
Find
Press to ring all
registered handsets.
This is helpful for
finding missing
handsets. There’s
more about this
on page 22.
Delete
Press once to delete a message
when you’re playing it. If the Delete
button is pressed in idle mode, the
base will announce “To delete all old
messages, press Delete”. If Delete
is pressed within 3 seconds then
all old messages will be deleted.
- Volume +
Decrease or increase
the speaker volume
during playback or
in idle mode and the
call screening volume
during call screening.
Play/Stop
Light on the button
will flash when you
have a new message.
Press to play messages.
Press to stop messages
during playback.
18
Skip
During playback,
press to skip back to
previous message.
Skip
During playback, press
to skip forward to next
message.
Using the phone
To switch the handset off
1. Press and hold
until the
handset turns off.
To switch the handset on
until the
1. Press and hold
handset turns on.
Make an external call
1. Press .
2. When you hear the dial tone,
enter the number.
Preparatory dialling
1. Enter the number first. If you
make a mistake select Clear by
pressing the Right option button to
delete the last digit.
2. Press to dial.
End a call
1. Press . Or, press to end the
call and add the caller’s number to
the blocked numbers list, see page
30 (only blocks if the number is
available and if you’ve subscribed to
a Caller Display service).
Call timer
Your handset will automatically
time your outgoing and incoming
calls. The handset shows the length
of time both during and for a few
seconds after your call.
Receive a call
When you receive a call, the
phone rings and the display shows
Incoming call and . If you’ve got
a caller display service, the display
shows the caller’s number if it’s
available or the caller’s name if it
matches an entry stored in your
contacts list.
1. To accept the call press . Or to
block the call, press , see page 25.
If you have subscribed to a Caller
Display Service and if the number
is displayed, the caller’s telephone
number will be added to the blocked
numbers list.
Call Waiting
If you’ve got a call waiting service
and it is switched on, your phone
will alert you to a second incoming
call if you’re already engaged on an
external call.
To switch your call waiting service on
or off, see page 50.
1. You’ll hear the call waiting tone
and if you also have caller display
the display will show the number of
the caller, or the name if it matches
an entry in your contacts.
If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp
19
Using the phone
2. Select Switch by pressing the Left
option button to answer the new call
and your first caller is put on hold.
3. Select Switch to toggle between
the two callers.
to hang up the current call.
4. Press
Mute
During a call, you can talk to
someone nearby without your caller
hearing.
1. During a call, select Mute by
pressing the Right option button.
The display shows Call muted and
your caller can’t hear you.
2. Select Unmute to return to
your caller.
Incoming speech /
Handsfree volume
During a call, you can adjust
the handset incoming speech or
loudspeaker volume. There are five
levels. Incomimg speech default
Level is 4 and loudspeaker default
is Level 3.
or
to increase or
1. Press
decrease the volume. The first press
will present the Call volume screen
so you can see the current volume
level. Subsequent presses will
change the volume, you will hear
the volume level with each press.
20
Make a handsfree call
Handsfree lets you talk to your caller
without holding the handset. It also
means anyone in the room can listen
to the call as well.
1. Enter the number then press
twice. is displayed. You hear your
call over the handset loudspeaker.
Press to switch the call between
the earpiece and the loudspeaker.
to end the call.
2. Press
Answer a call handsfree
When the phone rings:
1. Press after the call has been
answered. The call is transferred to
the handset loudspeaker.
If Auto Answer is set to off (the
default setting), you will need to
press twice.
Switch to handsfree during a call
1. During a call, press to put the
call on the loudspeaker. To switch
handsfree off and return the call to
the earpiece, press again.
Using the phone
Redial
Telephone numbers that you’ve
called are saved in the Calls list.
There isn’t a separate redial list, all
calls are saved in the Calls list. The
Calls list holds up to 50 incoming
(missed and answered) calls and 30
outgoing calls. There is no direct
redial button, you need to enter the
Calls list to redial a number.
Redial a number
or select Calls. The most
1. Press
recent entry is at the top of the list.
If there are no entries List empty will
be displayed.
or
to scroll to and
2. Press
highlight the number you want to
redial, press .
You can also save a number you’ve
called to your contacts, delete a
number you’ve called or delete
all numbers from the Calls list, see
page 35.
For compatibility with BT 1571
(or another voicemail service)
It’s advisable that you don’t use
BT1571 if you’re using BT Call
Blocking. If you’re not, and you want
to use BT1571 or another voicemail
service, then make sure the Ring
delay is set for your answer machine
to answer before the voicemail
service. For BT1571, don’t set the
Ring delay to more than 5 rings.
See page 37.
If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp
21
Using the phone
Keypad lock
To lock the keypad
for 2 seconds.
1. Press and hold
The handset gives a confirmation
tone and Keypad locked is briefly
displayed before returning to
the idle screen with the icon
displayed.
To unlock the keypad
for 2 seconds.
1. Press and hold
The handset gives a confirmation
tone and Keypad unlocked is briefly
displayed before returning to idle.
Turn the handset ringer on or off
for 2 seconds
1. Press and hold
to turn the handset ringer on or off.
The display will briefly show Ringer
on or off before reverting to the idle
screen with the icon displayed if
the ringer has been turned off.
Find handset (Paging)
You can ring a handset to help
find it.
1. Press on the base. All handsets
registered to the base will ring and
the screen will show Base searching
for handsets for up to 2 minutes.
2. To stop the ringing, press
on
on the base again or press
any handset.
22
You can lock the keypad
so that it can’t be used
accidentally while you’re
carrying it around.
With the keypad locked, you
can still call the emergency
services on 999 and 112
using preparatory dialling and
you can still answer incoming
calls and operate the in call
features as normal. When the
call is ended, the comes
on again.
If you get an incoming
call or text message while
you’re paging a handset, the
incoming call or message
takes priority and paging
will stop.
If the handset ringer is
switched off on a handset, it
will be temporarily switched
back on so the handset can
be found.
Paging calls can’t be answered
by a handset.
Call control settings
Under the Call control menu are the
features BT Call Blocking, Do Not
Disturb, Outgoing calls and VIP list.
BT Call Blocking allows you to block
calls in four different ways.
Block nuisance calls
(BT Call Blocking)
You need Caller Display
This will help you get the most out
of your BT Call Blocking. You can
get this from your phone service
provider. Charges may apply.
Do Not Disturb
When Do Not Disturb is switched on,
your calls will get through and show
on the screen but your handset
Tip
won’t ring and the handset display
Calls from Withheld and Unavailable
won’t light up.
numbers will be screened as the Call
Outgoing calls allows you to control Blocker cannot identify them.
the type of outgoing calls that can
be made, see page 29.
Your Advanced Phone has four
Blocking modes to help you
VIP list allows you to manage
manage incoming calls:
calls to and from your favourite/
• Announce – All calls from operator,
important contacts, see page 30.
Ringback and those not in your
You will need to enter your access
Contacts, Allow or VIP List will hear,
PIN to access the Call control menu.
“Callers to this number are being
The default access PIN is 0000, for
screened by BT Call Blocking, please
security we recommend you change say your name after the tone then
this, see page 46.
press and wait to be connected”.
Enter the PIN number and select OK Those on your Blocked list hear,
“Callers to this number are being
with either or button.
screened by BT Call Blocking,
the person you are calling is not
accepting your call. Please hang up”.
If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp
23
Call control settings
• International – All calls from
International numbers must
announce their name. All other calls
come straight through, except those
already on the block list, who will
hear the message above.
• Ans Phone – All calls not in your
Contacts, Allowed or VIP list are
sent straight to the Answer Phone
including those on your Blocked list.
• Custom – You choose how you’d
like to handle all of your calls.
In Announce mode (default setting),
the Advanced Phone will filter all
first time calls from numbers that
are not yet saved in your Contacts,
or already on your allowed list. By
doing this, you gradually build up
these lists and your phone will know
how to deal with the call the next
time it comes in.
Switch BT Call Blocking on/off
When Call Blocking is set to On, it is
On for whichever mode you’re using
(e.g Announce mode). If you turn
Call Blocking Off, all calls will be
allowed through, even if they are
already on your blocked list.
24
1. In idle mode, press .
2. Call Blocking settings are PIN
protected, so follow the instructions
to set your PIN or enter your PIN
and select OK.
3. BT Call Blocking is highlighted,
press Select or .
4. Blocking settings is highlighted,
press Select or .
5. Press Left or Right to switch BT
Call Blocking on/off, then press Save.
Personalise your
announce message
You can personalise the BT Call
Blocking greeting, by adding your
name to the Announce message.
1. Press button.
2. Follow the instructions to set your
PIN or enter your PIN and select OK.
3. BT Call Blocking is highlighted,
press Select or .
4. Scroll to Announce msg, press
Select or .
5. Press Select, or , on Record
name and follow the voice prompt
and press Save.
6. The recording will play back, if
you’re happy with it, press .
Call control settings
How do you accept, block or send
a call to the answer phone?
1. BT Call Blocking answers a call
for you and asks the caller to say
(“announce”) who they are.
2. Your Advanced Phone then rings
you with the Announced call on the
display and announces the caller’s
name when you pick up
the phone. (e.g. “You have a call
from Mark”).
3. You now have the following choices:
• To accept the call, press 1
• To always accept their calls,
press 2
• To block their calls, press 3 or
press
• To send this call to the answer
phone, press 4
• Or to ignore the call, just hang up
(this call will then be sent straight
to the answer phone)
Tip
When a blocked call is received,
Blocked will be displayed with no
backlight on the handset and the
handset and the base will not ring.
The Block button
The block call button can be used in
three ways:
1. In idle mode
Press as a shortcut to the Call
Control menu. See page 23.
2. Incoming call
When you have an incoming call,
the handset display will show
‘Announced call’. When you pick
up the handset you’ll hear the
caller announcement so you can
decide whether to take the call.
If you don’t want to take the call,
press on the handset and the
caller will be advised that their call
is not accepted and the call will be
disconnected.
The number will be blocked and
added to the blocked calls list if
Caller ID is displayed. If the number
calls again, the caller will hear,
“Callers to this number are being
screened by BT Call Blocking,
the person you are calling is not
accepting your call. Please hang up”.
3. During a call
If you have already answered the call
and you want to block the number
press . If the number is displayed
you have the option to select Yes
and the number will be added to the
blocked numbers list and the call
will end. Or select No to go back to
the caller.
If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp
25
Call control settings
Tip
No PIN number is required when
using the block call button when
there is an incoming call or during
a call.
How do I change the different
BT Call Blocking modes?
You can change the default setting
of Announce mode to International,
Answer phone or Custom:
1. In idle mode, press .
2. Follow the instructions to set your
PIN or enter your PIN and select OK.
3. BT Call Blocking is highlighted,
press Select or .
4. Block settings is highlighted,
press Select or .
5. Scroll down using the
button to Blocking mode and then
use the Left or Right to select the
one that you want to change (e.g.
International) and press Save.
Custom mode
Once you get used to your phone,
you might decide to customise
your settings depending on the
call type. For example, you can
allow unknown numbers but block
international numbers and send
26
withheld numbers to the
answer phone.
Remember: settings will be the
same as the last mode you
selected, unless you save your
own custom options.
Here’s how to customise settings
for certain types of call
Take care when doing this, as it
changes your phone’s BT Call
Blocking settings.
1. In idle mode, press .
2. Follow the instructions to set your
PIN or enter your PIN and select .
3. BT Call Blocking is highlighted,
press Select or .
4. Block settings is highlighted,
press Select or .
button
5. Scroll down using the
to Blocking mode then press Left or
Right to find Custom.
6. Press Save and scroll to find the
type of call that you want to change
the settings for.
You can change: Blocked numbers
/ Allowed numbers / International
/ Withheld / Payphones / Mobile
numbers / Unavailable /All other
numbers.
Call control settings
And for each of these, you have the
choice to: Block / Ans.phone / Allow
/ Announce.
7. Select Save.
What happens when you allow a
number (caller)
Any numbers in your phone’s
Contacts are automatically allowed
to come straight through to you
to answer. To block a contact, see
page 25.
• When you get an allowed call,
you’ll see the caller’s number (if
available) with the call type below it
on your phone’s screen.
• If you don’t answer a call from an
allowed number, it will go through
to your answer phone (if it’s on)
or eventually it will hang up if
unanswered.
Remember: if you’ve allowed a
contact, all the numbers you have
for a contact will also be allowed.
What happens to my
VIP numbers?
These are always allowed to come
through to you. If you want BT Call
Blocking to look after any of these
numbers, you’ll need to remove
them from your VIP list and then
adjust your BT Call Blocking settings
for that number. To add a VIP to
your VIP list, see page 30.
What happens when you block a
number (caller)
You can block a whole number or
part of it (e.g. you can block by
area codes).
To unblock or allow a blocked
number, see page 28.
• A caller calling from a blocked
number will hear a message telling
them that their call has been
blocked.
• You’ll see the caller’s number
(if available) in the Calls list with
. This means that BT Call Blocking
is blocking the call without you
having to do anything.
Remember: if you’ve blocked a
contact, all the numbers you have
for a contact will also be blocked.
Calls that are always allowed
‘Ringback’ calls and calls from the
operator are always allowed, and
you can’t block these using BT
Call Blocking.
How to add numbers straight to
your Blocked and Allow lists
Aside from adding numbers to your
Block and Allow list as calls come
If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp
27
Call control settings
through, you can also add numbers
directly to the lists via your Call
Control menu.
To add a number to the block list
1. In idle mode, press .
2. Follow the instructions to set your
PIN or enter your PIN and select .
3. BT Call Blocking is highlighted,
.
press Select or
button
4. Scroll down using the
to Block numbers and press Select
or .
5. Add number is highlighted, press
Select or .
6. Enter the telephone number
you want to block (make sure you
enter the full dialling code) and
press Save.
5. Scroll down using the
button
to Area codes, press Select or .
6. On first use, you will see No area
codes stored. Add code? Select Yes.
7. Add the area code (e.g. 01473)
and press Save.
To add a number to the allow list
or to unblock a number
1. In idle mode, press .
2. Follow the instructions to set your
PIN or enter your PIN and select .
3. BT Call Blocking is highlighted,
press Select or .
button
4. Scroll down using the
to Allow numbers and press Select
or .
5. Add number is highlighted, press
.
Select or
6. Enter the telephone number you
want to allow (make sure you enter
Tip
When storing international numbers, the full dialling code) and press Save.
replace + with 00, then enter the
Deleting your blocked and
rest of the number.
allowed lists
When in the Block and Allow
To block numbers by area code
number menu’s above, you also have
You can also block numbers by area
the choice to delete the whole list.
code. This will mean that any calls
Remember, if you do this, all calls
beginning with that code, will be
previously blocked and allowed, will
blocked. Follow the instructions
now come back through your BT Call
above from 1 to 4 and then:
28
Call control settings
Blocking settings.
Parental control allows you to
control the type of outgoing calls
that can be made. You can also
assign VIPs in your contacts to
whom outgoing calls can still be
made even if Parental control is
turned on and calls can be received
from as normal even if Do not
disturb is turned on.
To enter the Call control sub menu
you need to enter your remote
access PIN. This will need to be set
the first time you try and enter
the sub menu, simply follow the
on screen instructions. If you have
already changed the remote access
PIN when setting your remote
access then you will not need to set
it again. This remote access PIN is
different to the system PIN.
PIN or enter your PIN and select .
.
3. Scroll down using
4. Do Not Disturb is highlighted,
press Select.
5. Press Left or Right to select On,
Off or Timed. If you select Timed
you need to select the on and off
and
times you want, press
again
enter the on time, then
and enter the off time. Press
to highlight whether you want VIP
calls to be Allowed or Barred using
Left or Right, then press Save. The
chosen setting will be displayed and
you will hear a confirmation tone.
Outgoing calls
Outgoing calls allows you to control
the type of outgoing calls that
can be made from your Advanced
Phone. You can choose Allowed
or Barred.
Tip
For more information on handling
unwanted calls please go to
bt.com/unwantedcalls
Set Outgoing calls control
1. In idle mode, press .
2. Enter the access PIN and select
to highlight Outgoing
OK. Press
calls and press Select.
Do not disturb
3. Mobile calls is highlighted. Press
Set-up Do not disturb
[left or right] to select Allowed or
1. In idle mode, press .
Barred for Mobile calls, then press
to International and follow
2. Follow the instructions to set your
If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp
29
Call control settings
the same procedure for each option
displayed and then select OK. The
display will show Outgoing calls
settings saved. You will then be
prompted to add some VIPs if you
haven’t already assigned any.
Tip
You can set some of your contacts to
be VIPs, so that they can always get
through when BT Call Blocking or Do
Not Disturb is switched on.
Assign VIP status to a contact
1. In idle mode, press .
2. Enter the access PIN and select
to highlight VIP list
OK. Press
and press Select.
3. Read the prompt and select Info,
read the message and select Yes at
the end. Your contacts list will be
displayed.
4. To assign contacts as VIP,
highlight the contact and press OK.
Select additional contacts if required
by repeating above.
5. Select Options, Add selected will
be highlighted, press OK and the
selected entries will be added to
your VIP list.
30
If you’ve already added contacts to
your VIP’s, the list will be displayed
when you enter the VIP list menu.
You can then select Options to add
further VIPs, remove VIPs or assign a
VIP ringtone.
Contacts
You can store up to 200 entries
in your list of contacts. For each
contact you can save a home, mobile
and work number. Contact entries
will automatically be copied to any
other handsets you have registered
to the base. Any change made on
one handset will be updated on all
other handsets.
The handset will come with some
special numbers pre-stored. These
will include Your Product Helpdesk,
All handsets (if you have more than
two handsets registered) and a list of
the handsets registered to the base
according to their default name/
number (e.g. Handset 2 or 3 etc) or
name if you have stored one.
Store a contact
1. From the idle screen, press .
2. Select Options. Add contact is
highlighted, press Select.
3. Enter the new contact name
using the keypad (see note opposite
for help) then press and enter the
home phone number. You can then
press and enter a mobile number
and then a work number if you want
to. Select Save when you’ve finished.
The display will show Contact saved.
Character map
0 space 0 + £ $ # *
1 & . , ‘ ? ! @ 1
2 a b c 2 à á â ã æ ç
3 3 d e f 3 è é ê ë
4 4 g h i 4 î ï ì í
5 5 j k l 5 £
6 6 m n o 6 ö ô ò ó õ ø ñ
7 p q r s 7 $ ß
8 t u v 8 ü ù ú û
9 w x y z 9
& . , ‘ ? ! “ + = - ; : # * £
$ € ¥ % ( ) @ / _ \ < > ~
Changes text entry mode
sentence case, upper or lower)
Entering names
Use the keypad letters to enter
names, e.g. to store Tom: Press
once to enter T. Press three times
to enter o. Press once to enter m.
View/dial a contact
1. From the idle screen, press to
open your contact list.
or
to scroll
2. Press
through and view the entries.
3. To dial an entry, press when
the entry is highlighted. If the entry
has more than one number saved
under it you will need to highlight
If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp
31
Contacts
the number you want and then
press again.
Edit a contact
1. From the idle screen, press .
or
to scroll to
2. Press
the entry you want to edit and
select Options.
to highlight Edit
3. Press
contact and press Select.
4. Edit the name by pressing Left or
Right button to move cursor left or
right and Clear to delete characters
and use the keypad to enter new
to move the
ones, then press
cursor to edit any of the numbers
you have stored, using Clear to
delete digits and re-enter any new
ones, then select Save. The display
will show Contact saved.
Delete selected or all contacts
1. From the idle screen, press ,
then select Options.
until Delete contact is
2. Press
highlighted and press Select.
3. You can now either:
Select which contact(s) to delete by
scrolling to highlight the contact
and pressing . A tick will mark the
contact for deletion. Once all the
contacts you want to delete have
32
been marked, select Options. Delete
selected will be highlighted, select
OK, then select Yes to confirm. Or,
to delete all contacts, select Options
and scroll down using the
button to highlight Select all, then
select OK then Yes to confirm.
View the contact memory status
1. From the idle screen, press ,
then select Options.
until Memory status is
2. Press
highlighted and press Select.
3. The display will show the
percentage of the contact memory
used, e.g. 35% Full.
To enter a pause in a
contact number
When storing a number, press and
hold in the place where you want
the pause.
To enter a recall in a
contact number
When storing a number, press in
the place where you want the recall.
Speed dial
Save a Speed dial entry
1. From the idle screen, enter
the telephone number you want
to store.
2. Then, either:
Press and hold the Speed dial button
to
you want to store the
number under.
Or,
Select Options, scroll down using
button to highlight Set
the
speed dial and press Select. Scroll
down to the speed dial location
number you want (1-9) and
select Save.
The display will show Saved as
speed dial x (x being the Speed
dial button).
Dial a Speed dial entry
1. Either, press and hold the Speed
under which the
dial button to
entry you want to dial is stored.
Or, Select Menu, scroll down using
button to display Speed
the
Dial List and press Select. Scroll
down to highlight the entry you
want then press . The number will
be dialled automatically.
Edit a Speed dial entry
1. Select Menu, scroll down using
button to display Speed
the
Dial List and press Select.
or
to highlight
2. Press
the entry you want to edit and
select Options.
3. Edit is highlighted, press Select.
4. Edit the number by selecting
Clear to delete digits and then enter
any new digits. Select Save. Saved
as speed dial x will be displayed.
Delete a Speed dial entry
1. Select Menu, scroll down using
button to display Speed
the
Dial List and press Select.
or
to highlight
2. Press
the entry you want to delete and
select Options.
3. Scroll down to highlight Delete
and press Select.
4. Delete speed dial x? is displayed,
select Yes. Speed dial x deleted will
be displayed.
If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp
33
Caller display and the Calls List
You’ll need to subscribe to your
network provider’s Caller Display
service for this feature to work. You
might have to pay a fee. For more
information on BT Calling Features,
call BT free on 0800 800 150.
Caller Display
If you’ve subscribed to a Caller
Display service, you’ll be able to
see your caller’s number on your
handset display (provided it’s not
withheld) before you answer a call.
If your caller’s name is stored in your
contacts list and it matches the
number calling, you’ll see the caller’s
name and where they are calling
from (i.e. Home, Mobile or Work) on
the display instead. If you haven’t
subscribed to a Caller Display service
Incoming call will be displayed when
you receive a call. If you receive a
call from a number you have stored
in your Blocked calls list Blocked
will be displayed under the name
or number.
Calls list
The Calls list holds up to 50
incoming (missed and answered)
calls and 30 outgoing calls. The
date and time of the call is also
stored. If you haven’t subscribed to
a Caller Display service, No number
34
will be displayed in the Calls list for
incoming calls but the time and date
will still be recorded.
Calls are listed in chronological order
with the most recently received/
made call at the top of the list.
When the list is full and a new call is
received/made, the oldest entry will
be deleted automatically. The Calls
list can hold numbers up to 20 digits
and names up to 25 characters.
Missed call notification
If an incoming call has been missed
(i.e. not answered), the missed call
icon will be displayed on the idle
screen with the number of missed
calls displayed underneath it e.g.
You can clear the notification by
viewing the calls list on any handset
icon
registered to the base. The
will still be presented for missed
calls in the calls list so you can
differentiate between calls.
See Calls list indicators opposite.
View and access options in the
Calls list
or select Calls. The
1. Press
most recent entry is at the top of
the list. (If there are no entries
List empty will be displayed.
or
to scroll
2. Press
through and view the list.
Caller display and the Calls List
3. To dial an entry, when the entry
you want is highlighted, press .
To play an answer message, when
the entry you want is highlighted,
select Options, Play message is
highlighted, press Select.
The message will be played.
To send a text message to the
caller, when the entry you want is
highlighted, select Options, scroll
down to Send text, press Select and
follow the instructions to send a text
as detailed on page 52.
To block the number, when the entry
you want is highlighted, either press
or, select Options, scroll down
to Block number and press Select.
You’ll be asked if you want to always
block calls from this number,
select Yes. Added to blocked
numbers will be displayed.
To allow or unblock a number via
Calls List, when the entry you want is
highlighted, press Options and select
Unblock number. It will then ask if
you wish to allow incoming calls from
this number, select Yes.
2. Highlight Save number and
press Select.
3. You now have two options:
i) To save this as a new contact,
highlight New contact and press
Select. Highlight the type of
number, then press Select. Enter the
contact name and select Save.
ii) To add to an existing contact,
highlight Add to contact and press
Select. Scroll to highlight the entry
you want and press Select. Highlight
the number type where you want to
save the number and press Select.
Delete an entry in or the entire
Calls list
or select Calls, then if
1. Press
you want to delete just one entry,
or
to highlight the
press
entry and select Options. To delete
the entire list, simply select Options.
to display either Delete
2. Press
call or Delete all and press Select.
Call deleted will be displayed if you
have deleted one entry, if you chose
to delete all then you will need to
confirm by selecting Yes.
Save a Calls list entry to
your contacts
or select Calls, then
1. Press
or
to highlight the
press
entry you want and select Options.
If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp
35
Answer machine
Your Advanced Phone can digitally
record up to 30 minutes of
messages. You can operate your
answer machine from: the handset,
the base remotely from any other
Touchtone™ telephone.
If you receive a call from a number
you have stored in your Blocked calls
list, and Call Blocking is switched on,
the caller will not be able to leave an
answer phone message.
Using the answer machine from
the handset
You’ll need to set the date and time
(if you’ve not already done so during
set-up) so that the answer machine
can correctly announce when each
message was received.
Switch the answer machine on or
off and set the answer mode
1. Select Menu, Answer Phone is
displayed, press Select.
until Answer mode is
2. Press
highlighted, press Select.
3. Press Left or Right to select On
or Off then scroll down to set the
answer mode, press Left or Right to
highlight Ans. & Rec or Answer only
and then select Save. Answer
mode saved will be displayed
36
and the current answer mode will
be announced.
Outgoing messages
The outgoing message is the
message a caller first hears when
the answer machine picks up their
call. There are two pre-recorded
male and female outgoing messages
to choose from, one that allows
callers to leave a message (Answer &
Record) and one that simply answers
the call (Answer Only) or you can
record your own.
Record your own
outgoing message
1. Select Menu, Answer Phone is
displayed, press Select.
until Outgoing msg is
2. Press
displayed, press Select.
or
to highlight the
3. Press
outgoing message mode you want:
Ans. & record or Answer only and
press Select.
4. Record message is highlighted,
press Select.
Follow the voice prompt to record
your message and select Save when
you’ve finished.
5. Your message will be played
back to you. Select OK if you’re
Answer machine
happy with it or you can delete it by
selecting Delete.
Play the current outgoing message
1. Select Menu, Answer Phone is
displayed, press Select.
until Outgoing msg is
2. Press
displayed, press Select.
or
to highlight the
3. Press
outgoing message mode you want:
Ans. & record or Answer only and
press Select.
to highlight Play
4. Press
message and press Select to hear
the outgoing message. If the current
outgoing message being played
is your recorded message you
can delete it if you want to by
selecting Delete.
Reinstate the pre-recorded
outgoing message
1. Select Menu, Answer Phone is
displayed, press Select.
until Outgoing msg is
2. Press
displayed, press Select.
or
to highlight the
3. Press
outgoing message mode you want:
Ans. & record or Answer only and
press Select.
to highlight Use
4. Press
default msg and press Select.
5. Press Left or Right to display On.
Scroll down and then use Left or
Right to display either Female or
Male and select Save. Saved will
be displayed.
Record a memo
1. Select Menu, Answer Phone is
displayed, press Select.
until Record memo is
2. Press
displayed, press Select.
3. Follow the voice prompt to record
your memo and select Save when
you’ve finished.
4. Your memo will be played back
to you. Select OK if you’re happy
with it or you can delete it by
selecting Delete.
Ring delay
The Ring delay setting sets how
many times the phone will ring
before the answer machine takes
the call. You can choose from 2–10
rings or Time saver. The default
setting is 5 rings.
Set the ring delay
1. Select Menu, Answer Phone is
displayed, press Select.
until Settings is
2. Press
displayed, press Select.
If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp
37
Answer machine
3. Press
to highlight either
Ans. & record or Answer only and
press Select.
4. Ring delay is displayed, use Left
or Right to display the number of
rings you want (2–10 rings or Time
saver) and select Save. Saved will
be displayed.
For compatibility with BT 1571
(or another voicemail service)
It’s advisable that you don’t use
BT1571 if you’re using BT Call
Blocking. If you’re not, and you want
to use BT1571 or another voicemail
service, then make sure the Ring
delay is set for your answer machine
to answer before the voicemail
service. For BT1571, don’t set the
Ring delay to more than 5 rings. See
page 37.
Set the maximum message length
You can set the maximum length
that an answer machine message
can be: 1 minute, 2 minutes or
3 minutes. The default setting is
3 minutes.
1. Select Menu, Answer Phone is
displayed, press Select.
until Settings is
2. Press
displayed, press Select.
38
3. Press
to highlight Ans. &
record and press Select.
to display Max. msg
4. Press
length and then press Left or Right
to select the length you want and
select Save. Saved will be displayed.
Set the message alert on or off
1. Select Menu, Answer Phone is
displayed, press Select.
until Settings is
2. Press
displayed, press Select.
to highlight Ans. &
3. Press
record and press Select.
to display Message
4. Press
alert and then press Left or Right
to select On or Off and select Save.
Saved will be displayed.
Call screening via the handset or
the base
When call screening is turned on
and the answer machine takes a call,
you can listen to the caller leaving a
message. You can then identify the
caller and decide whether to take
the call in person.
Turn call screening on or off
1. Select Menu, Answer Phone is
displayed, press Select.
until Settings is
2. Press
displayed, press Select.
Answer machine
3. Press
until Call screening
is displayed, press Select.
to select either the
4. Press
handset or the base, then press Select.
5. Press Left or Right to display
On or Off and select Save. Saved will
be displayed.
Message playback using
the handset
1. Highlight the answer phone icon
on the idle screen and press Select, or
i. Select Menu, Answer Phone is
displayed, press Select.
ii. View Messages will be displayed,
press Select.
2. A list of your answer phone
Tip
messages will be displayed with the
To adjust the base call screening
most recently received highlighted
volume, go to the Call screening
at the top.
menu (as described in Step 3 above),
or
to scroll through
3. Use
choose Base and scroll through to
the list to highlight the message you
find Volume. Scroll left or right to
wish to listen to and press .
choose between different volumes
i. If you have more than one
and press the Left option button
message stored and want to listen to
to save.
them all, select Options.
Using call screening
When the phone rings, wait for the
Play all will be highlighted, press Select.
answer machine to take the call.
4. As each message is played, the
When the caller begins to leave
handset will display the number or
a message, the display will show
the name if you have Caller Display
Leaving a message, underneath
and a name/number match and the
the callers number (or name if you
time and date it was received. If you
have added as a contact and a caller have any old (already listened to)
display service).
messages these will be played after
If you wish to listen to the message
your new messages.
being recorded, press the left option During playback you have the
key to select Listen or, if you wish to following options:
talk to the caller, press to take the
or
to adjust the
call. Talking to the caller will stop the
playback
volume.
recording if it’s started.
If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp
39
Answer machine
to switch private playback through
the handset to handsfree playback.
or Left once to repeat the
current message playing from
the beginning.
or Left twice within a second to
skip back to the previous message.
or Right once to skip forward to
the next message.
to delete the current
Delete or
message playing.
At the end of playback, you will
hear, “End of messages,” and the
same message will be displayed.
The answer phone icon on the idle
screen will be renumbered to take
into account any deleted messages.
Delete a message or delete all old
(played) messages
1. Select Menu, Answer Phone is
displayed, press Select.
2. View Messages will be displayed,
press Select. A list of your answer
phone messages will be displayed.
3. Select Options and scroll down to
highlight either Delete message or
Delete all old msgs and press Select.
4. A confirmation question will be
displayed, select Yes to confirm deletion.
40
Save a number in the answer phone
message list to your contacts
1. Select Menu, Answer Phone is
displayed, press Select.
2. View Messages will be displayed,
press Select. Highlight the number
you want to save and select Options.
3. Scroll down to highlight Save
number and press Select.
4. You now have two options:
i) To save this as a new contact,
highlight New contact and press
Select. Highlight the type of
number, then press Select. Enter the
contact name and select Save.
ii) To add to an existing contact,
highlight Add to contact and press
Select. Scroll to highlight the entry
you want and press Select. Highlight
the number type where you want
to save the number (Home, Work or
Mobile) and press Select.
Send a text to a number in the
answer phone message list
1. Select Menu, Answer Phone is
displayed, press Select.
2. View Messages will be displayed,
press Select. Highlight the number
you want to send to and select
Options.
3. Scroll down to highlight Send
Answer machine
text and press Select.
4. Enter and send your text message
as per the instructions detailed on
page 52.
Using the answer machine from
the base
Switch the answer machine on
or off
to toggle between On
Press
and Off.
The setting is announced.
Message playback using the base
. If you have messages
Press
they will be played, new (unplayed)
messages first followed by old
(played) messages.
During playback:
to stop playback.
Press
The base will return to idle.
to delete the message
Press
being played.
Press to skip forward to the start
of the next message.
Press to skip back to the start of
the current message.
Press twice to skip back to the
start of the previous message.
to increase or decrease
Press
the playback volume level.
At the end of playback the base will
return to idle mode and messages
will be renumbered to take into
account any deleted messages.
Delete all old (played) messages
1. In idle mode, press . The base
will announce, “To delete all old
messages, press Delete”, press
again within 3 seconds to delete all
old messages. You will hear, “All old
messages deleted.”
Remote access
With remote access you can operate
your answer machine from any
Touchtone™ phone, even if you
forget to turn on your answer
machine before you go out. You
need to set a remote access PIN
first and then you will need to turn
remote access On if you want to use
this feature.
Set the remote access PIN for the
first time
1. Select Menu, Answer Phone is
displayed, press Select.
until Settings is
2. Press
displayed, press Select.
to highlight Remote
3. Press
access and press Select.
4. Read the message prompt, press
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41
Answer machine
to read it all, then select Set PIN.
5. Enter a 4 digit PIN of your choice
and select OK.
6. Enter the 4 digit PIN again to
confirm and select OK. The display
will show Access PIN saved.
Tip
The Remote Access PIN is also used
for the Call Control PIN. You cannot
turn Remote access On until you
have set a remote access PIN. The
default setting is Off.
Change the remote access PIN
1. Select Menu, Answer Phone is
displayed, press Select.
until Settings is
2. Press
displayed, press Select.
to highlight Remote
3. Press
access and press Select.
to highlight Change
4. Press
PIN and press Select. You will be
reminded that the access PIN is
used for both remote access and
call control.
5. Enter your old 4 digit PIN and
select OK.
6. Enter the new 4 digit PIN, select
OK, then enter the new PIN again
42
and select OK. The display will show
New Access PIN saved.
Important
Remote Access must first
be enabled to allow you to
switch on the answer
machine remotely.
Turn remote access on or off
1. Select Menu, Answer Phone is
displayed, press Select.
until Settings is
2. Press
displayed, press Select.
to highlight Remote
3. Press
access and press Select.
4. On/Off is displayed, press Select.
5. Press Left or Right to display
On or Off and select Save. Saved will
be displayed.
If you forget to switch on your
answer machine
1. Call your number from another
phone and let it ring. After 20 rings
the machine will switch on and
answer your call.
2. Press * and enter your 4 digit
remote access PIN when prompted.
Play back your messages as shown
on page 43 in, ‘Operating your
Answer machine
answer machine remotely’. If you do
not choose to switch your answer
machine On, it will switch off when
the call is ended.
Operating you answer
machine remotely
1. Dial your phone number.
2. When you hear your outgoing
message, press * and enter your
4 digit remote access PIN.
3. Follow the voice prompts to:
1 To replay the current message
2 To play all messages
3 To delete during messages
4 To skip back during messages
5 To set Answer machine OFF,
or ON
6 To skip forward during
messages
7 Turn Text Alert OFF, or ON
8 To play your outgoing message
9 To record a new
outgoing message
# To set to Answer Only, or
Answer & Record
0 To hear the main menu options
If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp
43
Settings
Handset settings
Set the handset ringtone for
external or internal calls and the
ringer volume
1. Select Menu, scroll up using the
button to display Settings and
press Select.
2. Sounds is highlighted, press
Select. Ringing is highlighted,
press Select.
3. Press Left or Right to highlight
the external melody you want, then
to select the internal
press
melody you want from the
15 ringtones.
again to select the
4. Press
volume level you want and select
Save to save your choices.
Tip
If you turn the ringer off, the icon
will be displayed on the idle screen.
As a quick way to turn the handset
ringer off, press and hold .
Turn the alert tones on or off
1. Select Menu, scroll up using the
button to display Settings and
press Select.
2. Sounds is highlighted, press
to highlight Alert
Select. Press
44
tones and press Select.
3. Press Left or Right to highlight
On or Off for the Voice message
to
alert and then press
highlight On or Off for the Text
message alert and select Save.
Turn the handset tones on or off
1. Select Menu, scroll up using the
button to display Settings and
press Select.
2. Sounds is highlighted, press
to highlight
Select. Press
Handset Tones and press Select.
3. Press Left or Right to highlight
On or Off for Keypad tones and then
to highlight On or Off for
press
Confirmation tones and select Save.
Change the handset
display contrast
1. Select Menu, scroll up using the
button to display Settings and
press Select.
to highlight Display
2. Press
and press Select.
3. Press Left or Right to select the
level you want, then select Save.
Change the handset name
1. Select Menu, scroll up using the
button to display Settings and
press Select.
Settings
2. Press
to highlight Handset
name and press Select.
3. Edit the name by selecting Clear
to delete the characters, then enter
the new name and select Save.
Change the call settings
(Auto answer, Auto end call,
Auto join and First ring)
1. Select Menu, scroll up using the
button to display Settings and
press Select.
to highlight Call
2. Press
settings and press Select.
3. Press Left or Right to highlight
On or Off for Auto answer and then
to highlight On or Off
press
for Auto end call, follow the same
procedure for Auto join calls and
First ring, then select Save.
to highlight Base
2. Press
settings and press Select.
3. Ringing is highlighted, press
Select.
4. Press Left or Right to highlight
the ringtone melody you want, then
to select the volume level
press
you want and select Save to save
your choices.
PBX access code
If you’re connected to a switchboard,
you might need to enter an access
code (e.g.9) before each number
is dialled. Your Advanced Phone
can store an access code which is
automatically dialled before
each number.
Set a PBX access code
1. Select Menu, scroll up using the
button to display Settings and
Base settings
press Select.
to highlight Base
Set the base ringtone melody
2. Press
settings and press Select.
and volume
Choose from 5 base ringtones. The
to display PBX Code
3. Press
default is Melody 1. There are 5
and press Select.
base ringer volume levels plus Ringer
4. Enter the number you want
Off. The default is Level 3.
(maximum of 4 digits) and
1. Select Menu, scroll up using the
select Save.
button to display Settings and
press Select.
If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp
45
Settings
Change the system PIN
1. Select Menu, scroll up using the
button to display Settings and
press Select.
to highlight Change
2. Press
Sys. PIN and press Select.
3. If the current PIN is 0000, you
will be prompted to enter the new 4
digit PIN, then press OK. (Or, if the
current PIN is not 0000, you will be
prompted to enter the old (current)
4 digit PIN first and then select OK.
Then follow the prompts and enter
the new 4 digit PIN).
4. Enter the new 4 digit PIN again
and select OK. The display will show
New system PIN saved.
Reset the handset or base settings
1. Select Menu, scroll up using the
button to display Settings and
press Select.
to highlight Reset and
2. Press
press Select.
3. H/set settings is highlighted,
to
press Select or press
highlight Base settings and then
press Select.
4. Reset <handset or base>
settings back to default? is
displayed, select Yes.
5. Resetting <handset or base>
46
The default system PIN is
0000. You can change this
to your own preferred
4-digit code.
The system PIN is different
to the call control PIN.
The system PIN is used when
changing certain settings
and for registration/
de-registration.
If you make a mistake, select
Clear to delete a digit.
If you reset the handset
settings all the handset
settings will return to their
default settings, e.g. the
handset name, ringer melody,
all volume levels, display and
alarm settings.
If you reset the base settings
all the base settings will return
to their default settings,
e.g. the base ringer melody,
all volume levels, PBX
access codes and answer
machine settings.
If the handset or base settings
are reset, the handset will
restart automatically.
Settings
settings… is displayed while the
reset takes place. Once finished,
<handset or base> settings reset
back to default is displayed.
Tip
If you clear the handset and base
user data all your contacts and the
calls list will be deleted and your
recorded outgoing messages and all
received answer machine messages
will be deleted.
Clear the handset and base
user data
1. Select Menu, scroll up using the
button to display Settings and
press Select.
to highlight Reset and
2. Press
press Select.
to highlight Clear user
3. Press
data and press Select.
4. If the current system PIN is not
0000 you will be prompted to enter
the PIN then press OK. If it is 0000,
you will continue straight to step 5.
5. Delete data on all handsets and
base? is displayed, select Yes.
6. Deleting all user data… is
displayed. Once finished, All user
data deleted is displayed.
If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp
47
Alarm
If you didn’t set the time and date
when you first set-up your phone
then you will need to do so before
you can set an alarm. The clock will
also be displayed on the handset
screen in idle mode.
If you have subscribed to a Caller
Display service the time and month
will be set when you receive your
first call but you will still need to set
the year.
Stopping the alarm when it
goes off
When the alarm goes off, the selected
melody will play at an ascending
volume, the handset backlight will
flash and the display will show the
alarm time. The alarm will sound for
30 seconds and then the handset
will return to idle, if the alarm isn’t
stopped or set to snooze, it will sound
once more after 1 minute.
or
To stop the alarm, press
select
Stop.
Set an alarm
To activate a ten minute snooze,
1. Select Menu, scroll down using
button to display Clock/
select Snooze or any other button
the
or Stop). You can set
Alarm and press Select.
(except
2. Alarm is highlighted, press Select. snooze as many times as you want
until you select Stop.
3. Press Left or Right to display the
alarm frequency you want: Off, On
once, On daily, Mon to Fri or Sat &
and enter the
Sun then press
alarm time, (you will also need to
select AM or PM if you have set 12
and
hour format), then press
to select the melody you want.
Select Save.
48
BT Calling Features
You can easily access a number of
BT Calling Features using the Calling
Features menu.
Pre-stored numbers in the Calling
Features menu
• Call Diversion
• Cancel Ringback
• Call Waiting
Using Call Diversion: set up, cancel
or check status
1. Select Menu, scroll down using
button to display Calling
the
Features and press Select.
2. Call Diversion is highlighted,
press Select.
or
to highlight the
3. Press
diversion option you want: All calls,
When busy or Not answered and
press Select.
or
to display
4. Press
either: Set up, Cancel or Check
status and press Select.
5. If you selected Set up, you will
need to enter the telephone number
to divert to (or press and select the
number from your contacts), then
select Set up. If you chose Cancel
or Check status, the service will be
called, follow the spoken instructions
or listen for confirmation/status.
You need to subscribe to the
specific BT Calling Feature to
be able to use some of these
services. You might have to
pay a fee.
For more details on BT’s
Calling Features, go to
bt.com/callingfeatures, refer
to the user guide supplied
when you subscribed to the
services of your choice or call
BT free on 0800 800 150.
If you’re not connected to the
BT network, some of these
features may not be available.
Call diversion services might
allow other divert options.
Please contact your telephone
network provider for details.
Call Diversion will divert
incoming calls to another
number of your choice. You
can choose all calls to be
diverted or calls only to be
diverted when the line is
busy or only calls that are
not answered.
If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp
49
BT Calling Features
Cancel Ringback
1. Select Menu, scroll down using
button to display Calling
the
Features and press Select.
to highlight Cancel
2. Press
Ringback press Select.
3. The service will be called and the
display will show Cancelling. Follow
the spoken instructions or listen for
confirmation/status.
Using Call Waiting
1. Select Menu, scroll down using
button to display Calling
the
Features and press Select.
until Call Waiting is
2. Press
highlighted, press Select.
or
to highlight
3. Press
either Turn On, Turn Off or Check
status and press Select. The
service will be called. Follow the
spoken instructions or listen for
confirmation/status.
50
With the ring back feature you
can get an automatic call back
from an engaged number. No
need to dial a busy number
over and over again. Just dial
5, wait for a confirmation
message and hang up. Your
phone will keep trying the
busy number for up to 45
minutes.
Call Waiting lets you know if
another person is trying to call
you while you’re on another
call. If a second caller rings,
you will hear a beep in the
handset earpiece. If you’ve
subscribed to Caller Display,
the display will show the
caller’s details as well.
Text messaging
Your Advanced Phone can send
and receive text messages from
participating networks and
compatible landline telephones in
the UK. The fixed line text service
is provided under BT’s terms and
conditions for telephone service.
These can be found by visiting the
bt.com website at bt.com/terms.
There is no subscription charge
(other than the subscription to
Caller Display). Visit bt.com to find
out how much it costs to send a
text message, the cost will depend
on your call package.
All messages in the inbox and sent
folders are synchronised across all
handsets registered to the base.
Additions and deletions made on
one handset are synchronised
across all registered handsets.
Draft messages remain local to
each handset.
Important
You must subscribe to your
network provider’s Caller Display
service to use text messaging
and you must not withhold your
telephone number. A fee may
be payable, please contact your
network provider for more details.
You may also send messages to
landline phones that are NOT text
compatible. Messages to noncompatible lines will be delivered
in spoken words to the telephone
as a call. Please note that the
conversion can translate common
abbreviations and smileys etc, but to
ensure maximum clarity of message
delivery, abbreviations should be
used sparingly.
Register to the text
messaging service
You need to register for the text
messaging service under the text
messages menu to use this feature.
You can register following these
instructions:
1. Select Menu, scroll down using
button to display Text
the
messages and press Select.
until Settings is
2. Press
highlighted, press Select.
until Re-register
3. Press
is highlighted, press Select.
Re-register to receive text
messages is displayed, select Send.
A text message containing the word
‘Register’ will be sent to the number
00000 and you will receive a
confirmation message in return.
If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp
51
Text messaging
Send a text message
1. Select Menu, scroll down using
button to display Text
the
messages and press Select.
2. Write message is highlighted,
press Select.
3. Use the keypad to enter
your message.
4. Select Options. Send to will
be highlighted:
To send the message, press Select
and enter the telephone number
then select Send.
To save the message in the drafts
folder, scroll down to highlight Save
and press Select.
To insert a symbol in your message,
button then use the
press the
navigation buttons to highlight the
symbol you want then select Use.
To insert a template, scroll down
to highlight Insert template and
press Select. Scroll to highlight the
template you want then select Use.
To delete the message, scroll down
to highlight Delete message and
press Select. Delete message? will
be displayed select Yes.
52
Receiving text messages
When you receive a text message
the new message alert will sound
(unless you’ve turned the alert off or
you are using another audio feature
like playing answer phone messages)
and the new message alert screen
will be presented for 4 seconds over
the idle screen. The total number of
messages received will be displayed
on the screen e.g. for two messages
the 7 icon is displayed with the
number of text messages received
underneath it.
Using additional handsets
If you’ve bought an Advanced
Phone multiple pack, any additional
handsets come pre-registered to the
base. However, if you purchase an
additional handset separately, you
must register it to your Advanced
Phone base before it can be used.
Please note You cannot transfer
contacts between handsets.
Register an additional handset
1. Select Menu, scroll down using
button to display Settings
the
and press Select.
to highlight
2. Press
Registration and press Select.
3. Register is highlighted,
press Select.
4. Press and hold Find button on
base is displayed.
5. Press and hold FIND on the base
until you hear a beep and the In use
light starts to flash.
6. Immediately, select OK on the
handset. The handset will display
Registering handset to indicate the
base is in registration mode. If the
system PIN is not 0000 then you
will be prompted to enter it, then
select OK.
7. Once registration is successful
the handset will show Handset
x registered (with X being the
assigned handset number). The
handset will then synchronise data
with any other registered handsets,
e.g. contacts, speed dials, handset
names and text messages.
Registering another make
of handset to your Advanced
Phone base
If you want to register another make
of handset (i.e. not a Advanced
Phone handset) to your Advanced
Phone base you will need to follow
the Registration instructions that
came with the handset first and
then continue with the base part
of the registration procedure (as
shown in point 4 of Register an
additional handset). Please note
that registering other types of
handset will only provide limited
compatibility i.e. you may only be
able to make and receive calls on the
additional handset.
De-register a handset
1. Select Menu, scroll down using
button to display Settings
the
and press Select.
to highlight
2. Press
Registration and press Select.
If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp
53
Using additional handsets
3. Press
to highlight Deregister handset and press Select.
or
to highlight the
4. Press
handset you wish to de-register and
press Select.
5. If the system PIN is not 0000
then you will be prompted to enter
it, then select OK. If it is 0000, you
will continue straight to point 6.
6. The display will show Deregistering handset and once
successful the display will confirm
the handset has been de-registered.
1. During a call, select Options, then
to highlight Transfer call
press
and press Select.
2. If you have one other handset it
will ring, if you have more than one
or
other handset you can press
to highlight the handset you
want, then select Call and it will ring.
Your external call will be put on hold.
3. When the other handset answers
you can announce the call and then
select Transfer or press to transfer
the call.
Make an internal call
between handsets
If you have more than one handset
registered to the base, you can make
internal calls between two handsets.
to scroll
1. Press , then press
through and display the handset you
want to call, then press .
2. The receiving handset will ring
and your handset name will be
presented on the screen. To answer
they need to press . If it is not
answered after 30 seconds, the call
will end automatically.
Hold a 3-way call
Using your handset, you can hold
a 3-way call with two external
callers. Or, you can hold a 3-way call
between 2 internal handsets and
1 external caller. Once the 3-way
call is in progress other handsets
registered to the base can join the
call by pressing .
1. During a call, select Options.
Multi call is highlighted, press
Select.
2. Enter the number you want to
call or press and scroll to the
internal handset you want and then
press to call. When the second
call is answered, the first external
caller will be put on hold.
3. Select Join and all callers will be
joined in a 3-way call.
Transfer a call
You can transfer an external call to
another handset registered to the base.
54
Menu map
Answer Phone
View messages*
Messages
Play all
Delete message
Save number
Send text
Delete old msgs
Outgoing msg
Ans. & record
Record message
Answer only
Play message
Use default msg
Record memo
Answer mode
Answer on/off
Ring Delay
On or Off
Ans. & Rec or
Answer only
Answer only
Ring Delay
Answer & record
Ring Delay
Text alert
On/Off
Ans. & record
Max. msg length
Answer mode
Settings
(2-10 Rings
or Time saver)
(2-10 Rings
or Time saver)
(1-3 minutes)
Message alert
(On or Off)
Call screening
Handset
(On or Off)
Base
(On or Off)
Auto on/off
On/Off
Remote access
On/Off
Answer only
Answer &
record
Ring Delay
Change PIN
Ring Delay
Ring Delay
(2-10 Rings
or Time saver)
(2-10 Rings
or Time saver)
*If a message has been left on the answer machine.
If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp
55
Menu map
Call control
BT Call Blocking
Blocking settings
On/Off
Announce msg
Record name
Blocking mode
Play message
Use default msg
Block numbers
Add number
Area codes
Delete all
Allow numbers
Add number
Delete all
Do Not Disturb
On/Off
Outgoing calls
Mobile calls
VIP calls
International
Premium rate
All dialled calls
VIP list
Add VIPs
Remove VIPs
VIP ringtone
Change PIN
Clock/Alarm
Alarm
Alarm
(Off, On once, On daily, Mon to Fri, Sat & Sun)
Time
AM/PM
Melody
Time and date
(Melody 1-15)
Time
AM/PM
Date
Time format
56
(12 Hours or 24 Hours)
Menu map
Text Messages
Write Message
Inbox
Drafts
Sent folder
Templates
Please Cal.., I’ll be th.., What time.., I’ll call.., Happy Birt..)
Settings
Message alert
Service centres
(On or Off)
(Send centre or
Receive centre)
Re-register
Speed Dial List
1–9
(Edit or Delete)
BT Calling Features
Call Diversion
All calls
When busy
(Set up, Cancel, Check status)
Not answered
Cancel Ringback
Settings
Call Waiting
(Turn on, Turn off, Check status)
Sounds
Ringing
Display
External call
Melody (1-15)
Internal call
Melody (1-15)
Announced calls
Melody (1-15)
Volume
Level (1-5)
Alert tones
Voice message
(On or Off)
Text message
(On or Off)
Handset tones
Keypad tones
(On or Off)
Confirmation
(On or Off)
Contrast
Level 1-5
Auto answer
(On or Off)
Auto end calls
(On or Off)
Auto join calls
(On or Off)
First ring
(On or Off)
Handset name
Call settings
If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp
57
Menu map
Settings (cont.)
Base settings
Ringing
Ringtone
PBX Code
Volume (Ringer Off or Level 1-5)
S/Ware version
Registration
Register
De-register
(Handset 1-5)
Change Sys. PIN
Reset
H/set settings
Base settings
Clear user data
Contacts
Accessed by
pressing the
button
then Options
Add contact
Edit contact
Delete
Memory status
Calls list
Accessed by
pressing
Play message*
Save number
Allow number
Block/Unblock number
Delete call
Send text
Delete all
*If a message has been left on the answer machine.
58
(Melody 1-5)
Help
Cannot make calls or receive
calls, phone doesn’t ring or ‘Line
cord error’ is displayed on the
handset screen
This may be due to several factors.
Please try the following tests in
order.
• First, ensure that you’re using the
line cord that was supplied with the
phone. Your existing line cord may
not be suitable.
• Check that both ends of
the supplied line cord are
connected securely.
• Check that the power is on and
that you have the power adaptor
correctly plugged into a known
working mains socket and also to
the telephone base unit.
• Ensure that the batteries
are charged.
• Confirm that the ringer is not
switched off on either the handset
or the base. See pages 44 and 45.
• Check if call divert is activated on
the line.
• Check your BT Call Blocking
settings. See Page 23.
• Make sure the handset is
registered to the base. See page 53.
• Disconnect the batteries, line
cord and mains power, wait for
10 minutes, then reconnect and
try again.
If you’ve checked the above and still
cannot make or receive calls, your
phone doesn’t ring or ‘Line cord
error’ is displayed on your handset,
please try the following tests in
order:
• If the line cord isn’t connected to
the telephone master socket (usually
the one nearest to the front door),
test it in the master socket without
any adapters, filters, splitters or
extension cables. If the problem
clears there may be a problem with
your internal wiring between the
telephone sockets it may be that
the adapter, filter, splitter or the
extension cable the phone was
connected to is faulty.
• Try connecting another known
working telephone to the telephone
line socket. If you cannot make
or receive calls on another known
working telephone either, please
contact your service provider for the
line to be checked.
• Try testing your telephone on a
telephone line in a different property
(e.g a neighbour’s or a friend’s line).
This will also help verify whether the
phone or line is at fault.
If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp
59
Help
Interference, noise or poor
speech quality
This may be due to several factors.
Please try the following tests in
order:
• Ensure that your main base is
not placed close to any electrical or
metal appliances.
• If you have a broadband service,
on most broadband lines, an adsl
filter is required. Please try the
phone with adsl filters installed in all
the sockets that are in use. Please go
to bt.custhelp.com/app/answers for
instructions on installing adsl filters,
or call 0800 111 4567.
• If your phone is already attached
to the filter, it may be that the filter
is faulty. Please try another filter
• If the line cord is not connected
to the telephone master socket
(usually the one nearest to the
front door), test it in the master
socket without any adapters, filters,
splitters or extension cables. If
the problem clears there may be a
problem with your internal wiring
between the telephone sockets
it may be that the adapter, filter,
splitter or the extension cable the
phone was connected to is faulty.
• Try testing your telephone on a
telephone line in a different property
60
(e.g a neighbour’s or a friend’s line).
This will help verify whether the
phone or line is at fault.
Phone doesn’t seem to get a
very good range
Conditions such as the construction
of the building in which the base/
handset is placed including the wall
material and thickness of walls can
affect the range. Please ensure that:
• your main base is not placed close
to any electrical or metal appliances.
• the distance between the base
and handset is obscured by as few
walls as possible.
• try placing your base in another
location of the property
Handset continually displays
‘Searching’ on the screen
If the handset displays ‘Searching’
on the screen, this indicates that
the handset has lost its link with the
base. Please try the following tests
in order:
• Confirm that the power lead has
not been inadvertently disconnected
from the base.
• Ensure that the handset batteries
are correctly installed and are fully
charged.
• Ensure that the handset and base
Help
are within range of each other.
• Disconnect the batteries and
mains power, wait for 10 minutes,
then reconnect and try again.
Answering machine doesn’t
record messages
• Check that the power is on and
that you have the power adaptor
correctly plugged into a known
working mains socket and also to
the telephone base unit.
• Check that you have the
answering machine turned on to
receive messages.
• If you have BT 1571 or a
voicemail service from your network
provider, please make sure that
answer delay on your answer
machine is set to answer before the
voicemail service.
• Disconnect the batteries,
line cord and mains power, wait
for 10 minutes, then reconnect and
try again.
If you’ve checked the above and
still your answering machine does
not record messages, please try the
following tests in order:
• If the line cord is not connected
to the telephone master socket
(usually the one nearest to the
front door), test it in the master
socket without any adapters, filters,
splitters or extension cables. If
the problem clears there may be a
problem with your internal wiring
between the telephone sockets
it may be that the adapter, filter,
splitter or the extension cable the
phone was connected to is faulty.
• Try connecting another known
working answering machine
telephone to the telephone line
socket. If your answer machine
doesn’t record messages on your
other known working answering
machine telephone either, please
contact your service provider for the
line to be checked.
• Try testing your telephone on a
telephone line in a different property
(e.g a neighbour’s or a friend’s line).
This will also help verify whether the
phone or line is at fault.
If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp
61
General information
Important
This equipment is not designed
for making emergency phone calls
when the power fails. Alternative
arrangements should be made for
access to emergency services.
This product is intended for
connection to analogue public
switched phone networks and
private switchboards in the
United Kingdom.
Replacing the handset batteries
After a time, you might find that the
handset batteries run out of charge
more quickly. This is a standard sign
of wear and the batteries will need
replacing.
1. Open the battery
compartment cover.
2. Lift the batteries out and
remove them. Replace with two
new AAA Ni-MH 750mAh
rechargeable batteries.
3. Replace the battery
compartment cover.
62
Caution
Don’t immerse batteries in water,
throw them into a fire or dispose of
them with ordinary domestic refuse.
BT accepts no responsibility for
damage caused to your Advanced
Phone by using any other types
of batteries. There is a risk of
explosion if incorrect batteries
are fitted.
Safety
• Only use the power supply suitable
for the Advanced Phone. Using an
unauthorised power supply will
invalidate your guarantee and may
damage the phone. The item code
for the base mains power supply
is 090713. If you’ve bought a
multiple pack, the item code for
the charger mains power supply
is 090713.
• Use only the approved
rechargeable batteries supplied.
Spare rechargeable batteries are
available by calling Discom on
0800 9808 999*.
• Don’t open the handset (except to
replace the handset batteries) or the
base. This could expose you to high
voltages or other risks. Contact the
Helpline on 0800 145 6789*
for all repairs.
General information
• Radio signal transmitted between
the handset and base may cause
interference to hearing aids.
• It is recommended that advice
from a qualified expert be sought
before using this product in the
vicinity of emergency/intensive care
medical equipment.
• It is recommended that if you
have a pacemaker fitted you check
with a medical expert before using
this product.
• Your product may interfere with
other electrical equipment, e.g. TV
and radio sets, clock/alarms and
computers if placed too close.
• It is recommended that you place
your product at least one metre
away from such appliances to
minimise any risk of interference.
• Never dispose of batteries in a fire.
There is a serious risk of explosion
and/or the release of highly toxic
chemicals.
Cleaning
Clean the handset and base (or
charger) with a damp (not wet)
cloth, or an anti-static wipe. Never
use household polish as this will
damage the product. Never use a
dry cloth as this may cause a
static shock.
Environmental
• Do not expose to direct sunlight.
• The handset may become warm
when the batteries are being
charged or during prolonged periods
of use. This is normal. However, we
recommend that to avoid damage
you do not place the product on any
surface susceptible to heat damage.
• Do not stand your product on
carpets or other surfaces which
generate fibres, or place it in
locations preventing the free flow of
air over its surfaces.
• Do not submerge any part of your
product in water and do not use it in
damp or humid conditions, such
as bathrooms.
• Do not expose your product to
fire, explosive or other hazardous
conditions.
• There is a slight chance your phone
could be damaged by an electrical
storm. We recommend that you
unplug the power and phone line
cord during an electrical storm.
If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp
63
General information
How to recycle your equipment
The symbol shown here and
on the product means that the
product is classed as electrical
or electronic equipment, so
DO NOT put it in your normal
rubbish bin.
It’s all part of the Waste Electrical
and Electronic Equipment (WEEE)
Directive to recycle products in
the best way – to be kinder to the
planet, get rid of dangerous things
more safely and bury less rubbish in
the ground.
You should contact your retailer
or supplier for advice on how
to dispose of this product in an
environmentally friendly way.
Warning
You won’t be able to call 999 from
this phone if there’s a power cut, so
make sure you’ve got another way
to call for help in an emergency.
Radio Equipment Directive
Declaration of Conformity
Hereby, British Telecommunications
plc declares that the radio
equipment type Advanced Phone
Telephone (090638, 090639,
090640, 090641) is in compliance
with Directive 2014/53/EU.
64
The full text of the EU declaration
of conformity is available at the
following internet address:
bt.com/producthelp
Radio transmission information
Frequency range
1881.792 – 1897.344MHz
Max power
172.98mW 22.38dBm
Operating temperature
0°C to 40°C.
Guarantee
Your Advanced Phone is guaranteed
for 12 months from the date of
purchase. Subject to the terms listed
below, the guarantee will provide for
the repair of, or at BT’s or its agent’s
discretion, the option to replace the
Advanced Phone or any component
thereof, (other than batteries),
which is identified as faulty or below
standard, or as a result of inferior
workmanship or materials. Products
over 28 days old from the date of
purchase may be replaced with a
refurbished or repaired product.
General information
Guarantee conditions
• The guarantee shall only apply to
defects that occur within the 12
month guarantee period.
• Proof of purchase is provided.
• The equipment is returned to BT
or its agent as instructed.
• This guarantee doesn’t cover
any faults or defects caused by
accidents, misuse, fair wear and
tear, neglect, tampering with the
equipment, or any attempt at
adjustment or repair other than
through approved agents.
• This guarantee does not affect
your statutory rights.
you will need the FRA number
before returning the product. This
does not affect your statutory rights.
Within the 12 month
guarantee period
Prior to returning your product,
please read the Help section
beginning on page 59 or contact
the Advanced Phone Helpline
on 0800 145 6789. Additional
answers to frequently asked
questions are available from
bt.com/producthelp
Returning your phone
If the Helpline is unable to remedy
your problem they will issue a Fault
Reference Authorisation number
and ask you to return the product
to your original place of purchase.
Where possible, pack the product
in its original packaging. Please
remember to include all parts,
including the line cords, power
supply units and the original
batteries.
In the unlikely event of a defect
occurring, the helpdesk will issue
a Fault Reference Authorisation
(FRA) number and instructions for
replacement or repair. Please note
Outside of the 12 month
guarantee period
If your product needs repair after
the guarantee period has ended,
the repair must meet the approval
requirements for connection to the
phone network.
We recommend that you contact
BT’s recommended repair agent
Discount Communications on 0800
980 8999 or a local qualified
repairer.
If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp
65
General information
Technical details
How many phones can I have?
All items of telephone equipment
have a Ringer Equivalence Number
(REN), which is used to calculate
the number of items which may be
connected to any one telephone
line. Your Advanced Phone has
a REN of 1. A total REN of 4 is
allowed. If the total REN of 4 is
exceeded, the telephones may not
ring. With different telephone types
there is no guarantee of ringing,
even when the REN is less than 4.
Any additional handsets and
chargers that you register have a
REN of 0.
Connecting to a switchboard
Switchboard compatibility
This telephone may be connected
to most types of switchboard,
however in the event of any
difficulties, consult your
switchboard Service Provider.
Recall (R)
Recall is used when connected to
certain switchboards/PBXs and some
BT Calling Features, or those services
available via your network provider.
The Advanced Phone supports timed
break recall but not earth
loop recall.
66
Offices worldwide
The services we’ve described in this publication may not
always be available and we may change them. Nothing
we’ve written here is contractual. When we supply
services and equipment, our terms and conditions apply.
© British Telecommunications plc 2017
We’re registered in England at 81 Newgate Street, London
EC1A 7AJ (company number 1800000).
Available in other formats including braille, large print
or audio CD. If you would like a copy, please call
0800 145 6789*.
* Calls made from within the UK mainland network and
mobile networks are free. International call costs may vary.
Advanced Phone (10/17) Issue 1
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