Thank you for your purchase of the National Geographic Talk Abroad® International SIM Card MY U.K. PHONE NUMBER IS: +44 7 _ _ _ _ _ _ _ _ _ MY U.S. PHONE NUMBER IS: 1(___)___-____ Introduction Your National Geographic International SIM Card works in compatible unlocked GSM (Global Standard for Mobile) handsets. Our goal is to provide every customer with an exceptional yet inexpensive solution for international cell phone service. Please take some time to familiarize yourself with the contents of this User’s Guide before your next trip. Main Features: • Seamless coverage in more than 200 countries • Free incoming calls in over 70 countries • Prepaid service (no contract or bills, no credit check) • Affordable outgoing rates • Toll-free U.S.-based 24/7 customer service from abroad Setting up your International SIM Card: 1. Find your SIM Card, located inside the back cover of this User Guide! 2. Write down your phone number on page 1 - your phone number is printed on your SIM Card 3. Learn how to make an outgoing call. This is a “callback” service; read the dialing instructions prior to making a call Getting Started Insert your SIM card into your unlocked, internationally compatible device. Most countries outside of the US require 900/1800 MHz GSM capabilities. Most newer handsets do have this capability but if you are not sure, please check the use manual for your device. In addition, your device needs to be carrier unlocked. For handset-specific SIM chip installation help, locate the instructions for installing a SIM chip in your handset manual. Making your first outgoing call You must make calls using a ‘call- back’ method. To make an outgoing call you must dial with the “+” symbol (or 00) before the country code and phone number, followed by the “#” symbol. In some countries, the “+” sign is not recognized and will need to be replaced by “00”. Examples: To make a call to the U.S./Canada: +1 (area code) (phone number) # SEND. To make a call to the U.K.: +44 (area code) (phone number) # SEND. Contents Activation 6 Minimum Handset Requirements 6 Inserting Your SIM Card 7 Your Phone Numbers 7 Your PIN Code 8 Dialing Instructions Balance Check 8–9 9 Adding Call Credit 10 Service Life 10 Using your Voice Mail 11 Contents continued Text Messaging 12 Rates and Coverage 12 Setting up Data 13–14 Data Rates How much Data will I need? 15 15-16 Troubleshooting 16–18 Cellular Abroad’s One Year Limited Warranty 18–24 Reference Guide 24–25 Your SIM Card & Quick Reference Guide Card 26 Notes 27 Activation If you purchased the National Geographic International SIM Card from Cellular Abroad the SIM card is active at the time of purchase. • If you purchased your National Geographic International SIM Card from a retailer other than the Cellular Abroad website, you will need to register online at www.cellularabroad.com and click on the “Register” button. • Toll-free: 1-800-287-5072 from within North America. • From overseas: +1 310 591 2035. • Via email: email@example.com. • Online at www.cellularabroad.com Minimum Handset Requirements To guarantee effective use of your National Geographic International SIM Card, your handset should conform to the following standards: • Dual-, Tri-or Quad-band frequency. To get the best use from the Talk Abroad Service network, we recommend Quad-band phones. • Unlocked. This means the phone should not be “locked in” to a service provider. Locked phones will typically display “Insert correct SIM” if you try to replace the existing SIM chip with another. All phones purchased from Cellular Abroad are unlocked with Quad-band frequencies, unless stated otherwise in their documentation or packaging. Installing your International SIM Card IMPORTANT: If you purchased a National Geographic Travel Phone, your SIM is already inserted. Your SIM Card is the credit-card sized plastic card that holds your SIM chip. • The standard size SIM chip is about the same size as a postage stamp. It has a gold contact plate on one side, and a notched corner to aid correct placement inside your handset. You may also have received a nano SIM card with adapters allowing your SIM to be compatible with different devices requiring different size SIM cards. Insert the SIM into your phone as per the phone manufacturer’s instructions. If the phone displays “Invalid SIM,” check to make sure the SIM was inserted properly and that you are using an unlocked handset. Your Phone Numbers You have both United States and United Kingdom phone numbers. Both are active at the same time but you can only make an outgoing call or text from your UK number. In order to view your phone numbers, dial *133# followed by the call button. • Your U.S. number can be reached the same way as all conventional U.S. based lines; dial 1, then the area code and number. • Your U.K. number starts with +44, followed by the additional nine digits that make up your individual phone number. • Dialing to your U.K. phone number from North America • Dial 011 44 7 followed by your individual phone number, e.g. 011 44 7 _ _ _ _ _ _ _ _ _. • From overseas, dial 00 44 7 followed by your individual phone number, e.g. 00 44 7 _ _ _ _ _ _ _ _ _. Your PIN Code Your PIN Code is an optional 4-digit security code, but it is not enabled when you install and use your SIM chip for the first time. • You will not need your PIN Code unless you plan to lock your SIM to avoid potential unauthorized use. • If you are prompted to enter a PIN Code, contact our customer service team immediately at 1-800-287-5072 to obtain your unique PIN Code. Testing your phone from your personal home, or cell phone: • Dial the U.S. number directly, or you can dial the UK number by dialing 011 followed by your U.K. number and the # sign. • Let your phone ring - you don’t have to answer. • If the test call does not connect, verify that you can make international calls with your long distance provider. Dialing Instructions • Confirm your handset screen displays a network, e.g. T-Mobile. • You must have call credit worth at least 1 minute to make and receive calls. • Calls must be dialed with the international dialing prefix; instead of “00” please dial the + symbol by pressing and holding the 0 or * key on your phone until the + symbol appears. i. To a U.S. number: +1, area code and phone number and then # ii. To a U.K. number: +44, city code and number and then # iii. Local numbers in Europe typically feature a 0 in front of the number, e.g. the U.K. foreign commonwealth office phone number is 0845 850 2829, but must be dialed without the lead-in zero: +44 845 850 2829# Balance Check Check your account balance for free as often as you like: • Dial *187# and SEND. • Your balance will be displayed on the phone screen, or the screen will display “Short code received” and you will receive a text message with your balance. • Alternatively, you can go to www.cellularabroad.com and click on “Check NG SIM Balance”. Enter your UK phone number followed by the “Look Up” button and your balance will be displayed. Adding Call Credit When you purchase or register your SIM card online, you have the option of adding credit using our Auto-Credit Top Up feature. Whenever your credit drops to less than US$10, you will automatically be charged US$29 and will receive a US$29 top up. Alternatively, call credit is available manually in US$29 increments which can be purchased directly over the Talk Abroad® network from the handset as long as you have registered a valid credit card on www.cellularabroad.com: • Dial *161# and SEND. • Your credit card will be billed and a confirmation of your purchase, new balance and order number will display on the screen. Service Life Your National Geographic Talk Abroad International SIM Card service life is valid for exactly one year from the last time it picks up a network. If you do not plan on using your SIM card within one year from the last usage, simply turn on your phone, wait for it to connect to a network and then turn it off. Using your Voice Mail Your National Geographic Talk Abroad® voice mail account is automatically enabled and ready to use. • All calls will be forwarded to your voice mail if you do not answer a call, if your handset is switched off, or if you are in an area with no cell phone coverage. • There is a fixed standard voice mail greeting. • If you are unable to receive voice mail, please dial *122# SEND and wait for a confirmation message. • If this is unsuccessful, or you are still having problems, please dial *101# and SEND to speak to customer service. Listening to your voice messages: • Calls to your voice mail box are only $0.45 per minute in most countries. • Dial *121# and press the SEND key to access your voicemail. • The voice prompt will play your messages. • Press 1 to save/skip the last message, 2 to repeat the last message, or 3 to delete the last message. Undeleted messages will be saved and available for playback from the main menu. Text Messaging Text messaging from your National Geographic Talk Abroad® International SIM Card is no different from regular text messaging; it costs $0.50 per outgoing text, and inbound messages are free to receive. Please note that you may only send a text message from your UK number. Sending a text message: • Compose your text message in the handset’s message center. • When prompted for the recipient’s phone number, you must enter the international dialing symbol, country code, and then the recipient’s area code and phone number, e.g. +13105912035 • You will not need to dial the # symbol. • Recipients stored in your phone book with the # symbol may not receive your text message. Be sure to delete the # symbol from their phone number before sending your text message. • Due to the fact that SMS messaging is supported differently by the many GSM networks around the world, we are not able to guarantee text messaging in all countries. Rates and Coverage Rates and countries where there is service is available at http://www.cellularabroad.com/cellAbroadSIMcard.php • All outgoing SMS messages are $0.50 (up to 160 characters). • Billing increments: 60 seconds. • You will be billed 1 minute for every portion of a minute used, e.g. 1:01 = 2 minutes. • Calls to voice mail typically cost $0.45/min from most countries. • Surcharge for incoming calls made to your U.S.-based phone number: $0.25 per minute. Setting up Data Different phones require different settings, but Cellular Abroad offers support for a wide range of handsets. If you are having trouble getting data service, please call us at 1-800-287-5072. Below are directions for two popular handset options. For more instructions visit www.cellularabroad.com/cellAbroadSIMcard.php WARNING: Data service not guaranteed on RIM BlackBerryTM handsets iPhone/iOS: • Navigate to ‘Settings > Cellular Data > APN Settings.’ • Select the ‘APN’ and enter ‘mobiledata’ • Leave the username and password blank Android handsets: • Navigate to ‘Menu > Settings > Wireless & Networks > Mobile Networks’ • Check ‘Data Roaming’ • Select ‘Access Point Names’ Setting up Data continued - Android handsets (cont.): • Bring up the options by pressing the menu or selection button, and select “New APN” • Set the following case-sensitive options: Name: NatGeo APN: mobiledata Leave other options as “not set” MCC: Do not edit this record MNC: Do not edit this record Authentication type: “None” APN type: Tap this option - leave blank if it’s a text box, or choose “Internet” if given a dropdown list • Tap the menu screen again and select “Save” or “Save APN” • Your new APN should appear in the list on the “APNs” • To activate your data account, tap the dot next to the APN name to turn it green to activate. • Once activated, you can start browsing. There are slight differences depending on your Android OS; some Android phones require ‘data roaming’ to be activated in the SIM settings. Most other handset models have similar data setup - the APN must be set to “mobiledata” in all cases. Data Rates For a complete list of data rates and coverage, please refer to http:// www.cellularabroad.com/cellAbroadSIMcard.php Data charges are incurred every 10kb, and you must have more than $5.00 of credit left on your International SIM card to be able to connect. How much data will I need? The average traveler will typically use roughly 30~100MB of data per month; most travelers only use data to answer emails and browse websites. A single data session connected to a social networking site will typically use 1~2MB of data. Here are some helpful statistics: ACTIVITY AVERAGE SIZE PER MEGABYTE Web browsing 100KB per page 10 webpages Emails (text only) 4KB per email 260 emails Emails (HTML) 15KB per email 70 emails Emails (with small attachment) 100KB per email 10 emails ACTIVITY AVERAGE SIZE PER MEGABYTE Emails (with standardres photo attachment) 1MB per email 1 email Streaming high quality audio (160kbps) 500kb per minute 2 minutes Streaming low quality audio (56kbps or less) 100kb per minute 10 minutes Streaming high quality video (360p or higher) 2MB per minute 30 seconds Streaming low quality video (240p or less) 500kb per minute 2 minutes WARNING: Android and smart phone handsets may remain connected constantly so they can synchronize your email, calendars and other connection dependent apps. To avoid loss of service due to prolonged connectivity charges, you may be able to turn data roaming off in your phone’s data settings menu; consult your handset manual, or the manufacturer website for more information. Troubleshooting If you are experiencing problems, please read this section carefully before contacting us to report your issue. Phone will not switch on/displays “Insert SIM:” • Open the back cover on the phone and remove the battery. • Make sure the SIM chip (a small plastic card) is in the phone and is not loose. Replace the battery and retry. Can not make or receive calls or connect to data: • Check to make sure you and your friends/family are dialing correctly. See page 8. • Dial *187# to ensure you have sufficient call credit. If this is the case, dial *161# to add one unit of credit. • Check your phone coverage. If the phone is not displaying a network operator, locate the “Network” submenu. • e.g. Menu > Settings > Network > Available Networks Choose “Search” then choose a new network from the list. • If none of these steps work, check that you are using the correct frequency band. The frequency band setting depends on your location. Your phone must be capable of using the 850/1900 frequencies in the Americas, and 900/1800 everywhere else. Troubleshooting continued Changing your frequency band: • Locate your handset’s “Band” or “Frequency” sub-menu; it should be in your handset’s Network menu: Menu > Settings > Network > Network Setup > Band • Set the band to “Automatic.” • Call customer service. If you can’t find a network, or you can get a network but can not make or receive calls, try to reach Cellular Abroad by dialing *101# and SEND. You can also reach Cellular Abroad via their international toll-free hotline: 00-800-3623-3333 or email firstname.lastname@example.org Cellular Abroad’s One-year Limited Warranty Cellular Abroad, Inc. (“Cellular Abroad”) warrants that this device (“Product”) is free from defects in material and workmanship that result in Product failure during normal usage, according to the following terms and conditions: 1. The limited warranty for the Product extends for ONE (1) year beginning on the date of the purchase of the Product. This one-year period is extended by each whole day that the Product is out of your possession for repair under this warranty. 2. The limited warranty extends only to the original purchaser (“Consumer”) of the Product and is not assignable or transferable to any subsequent purchaser/end user. 3. The limited warranty extends only to Consumers who purchase the Product in the United States of America. 4. During the limited warranty period, Cellular Abroad will repair, or replace, at Cellular Abroad’s sole option, any defective parts, or any parts that will not properly operate for their intended use with new or refurbished replacement items if such repair or replacement is needed because of product malfunction or failure during normal usage. No charge will be made to the Consumer for any such parts. Cellular Abroad will also pay for the labor Charges incurred by Cellular Abroad in repairing or replacing the defective parts. The limited warranty does not cover defects in appearance; cosmetic, decorative, or structural items, including framing; and any non-operative parts. Cellular Abroad’s limit of liability under the limited warranty shall be the actual cash value of the Product at the time the Consumer returns the Product for repair, determined by the price paid by the Consumer for the Product less a reasonable amount for usage. Cellular Abroad shall not be liable for any other losses or damages. These remedies are the Consumer’s exclusive remedies for breach of warranty. 5. Upon request from Cellular Abroad, the Consumer must prove the date of the original purchase of the Product by a dated bill of sale or dated itemized receipt. 6. The Consumer shall bear the cost of shipping the Product to Cellular Abroad. A Return Mail Authorization (RMA) will be issued after contact between the Consumer and Cellular Abroad has been established. Cellular Abroad shall bear the cost of shipping the Product back to the Consumer after the completion of service under this limited warranty. Limited Warranty continued 7. The Consumer shall have no coverage or benefits under this limited warranty if any of the following conditions are applicable: a. The Product has been subjected to abnormal use, abnormal conditions, improper storage, expo- sure to moisture or dampness, unauthorized modifications, unauthorized connections, unauthorized repair, misuse, neglect, abuse, accident, alteration, improper installation, or other acts that are not the fault of Cellular Abroad, including damage caused by shipping. b. The Product has been damaged from external causes such as collision with an object, or from fire, flooding, sand, dirt, windstorm, lightning, earthquake, or damage from exposure to weather conditions, acts of nature, or battery leakage, theft, blown fuse, or improper use of any electrical source, damage caused by computer or Internet viruses, bugs, worms, Trojan Horses, cancelbots, or damage caused by the connection to other products not recommended for interconnection by Cellular Abroad. c. Cellular Abroad was not advised in writing by the Consumer of the alleged defect or malfunction of the Product within fourteen (14) days after the expiration of the applicable limited warranty period. d. The defect or damage was caused by the defective function of the cellular system or by inadequate signal reception by the antenna, or viruses or other software problems introduced into the Product. e. Cellular Abroad was not informed of any malfunction or defect by the Consumer before the device was returned. 8. Cellular Abroad does not warrant uninterrupted or error-free operation of the Product. If a problem develops during the limited warranty period, the Consumer shall take the following step-by-step procedure: a. The Consumer must call Cellular Abroad toll-free at 1-800-287-5072 or our landline at +1 310 862 7100 to report their problem. Failure to do so may exempt you from coverage or benefits under this limited warranty. b. The Consumer shall ship the Product prepaid and insured to Cellular Abroad. Visit our website at: http://www.cellularabroad.com/support for the return shipment address. c. The Consumer shall include a return address, daytime phone Number and/or fax Number, complete description of the problem, proof of purchase, and service agreement (if applicable). Expenses related to removing the Product from an installation are not covered under this limited warranty. d. The Consumer will be billed for any parts or labor Charges not covered by this limited warranty. The Consumer will be responsible for any expenses related to reinstallation of the Product. e. Cellular Abroad will repair the Product under the limited warranty within 30 days after receipt of the Product. If Cellular Abroad cannot perform repairs covered under this limited warranty within 30 days, or after a reasonable number of attempts to repair the same defect, Cellular Abroad at its option, will provide a replacement Product or refund the purchase price of the Product less a reasonable amount for usage. Limited Warranty continued f. If the Product is returned during the limited warranty period, but the problem with the Product is not covered under the terms and conditions of this limited warranty, the Consumer will be notified and given an estimate of the Charges the Consumer must pay to have the Product repaired, with all ship- ping Charges billed to the Consumer. If the estimate is refused, the Product will be returned freight collect. If the Product is returned after the expiration of the limited warranty period, Cellular Abroad’s normal service policies apply and the Consumer will be responsible for all shipping Charges. 9. You (the Consumer) understand that the product may consist of refurbished Equipment that contains used components, some of which have been reprocessed. The used components comply with Product performance and reliability specifications. 10. Any implied warranty of merchantability, or fitness for a particular purpose or use, shall be limited to the duration of the foregoing limited written Warranty. Otherwise, the foregoing limited Warranty is the consumer’s sole and exclusive remedy and is in lieu of all other warranties, express or implied. Cellular Abroad shall not be liable for special, incidental, punitive, or consequential damages, including but not limited to loss of anticipated benefits or profits, loss of savings or revenue, loss of data, punitive damages, loss of use of the product or any associated Equipment, cost of capital, cost of any substitute Equipment or facilities, downtime, the claims of any third parties, including customers, and injury to property resulting from the purchase or use of the product or arising from breach of the Warranty, breach of contract, negligence, strict tort, or any other legal or equitable theory, even if Cellular Abroad knew of the likelihood of such damages. Cellular Abroad shall not be liable for delay in rendering service under the limited Warranty or loss of use during the period that the product is being repaired. 11. Some states do not allow limitation of how long an implied Warranty lasts, so the one-year Warranty limitation may not apply to you (the Consumer). Some states do not allow the exclusion or limitation of incidental and consequential damages, so certain of the above limitations or exclusions may not apply to you (the Consumer). This limited Warranty gives the Consumer specific legal rights and the Consumer may also have other rights, which vary from state to state. 12. Cellular Abroad neither assumes nor authorizes any authorized service center or any other per- son or entity to assume for it any other obligation or liability beyond that which is expressly provided for in this limited Warranty, including the provider or seller of any extended warranty or service agreement. 13. This is the entire Warranty between Cellular Abroad and the Consumer, and supersedes all prior and contemporaneous agreements or understandings, oral or written, relating to the Product, and no representation, promise, or condition not contained herein shall modify these terms. 14. This limited Warranty allocates the risk of failure of the Product between the Consumer and Cellular Abroad. The allocation is recognized by the Consumer and is reflected in the purchase price. Limited Warranty continued 15. Any action or lawsuit for breach of warranty must be commenced within eighteen (18) months following purchase of the Product. 16. Questions concerning this limited Warranty may be directed to... Cellular Abroad, Inc. Telephone: 1-800-287-5072 E-mail: email@example.com Quick Reference Guide CUSTOMER SERVICE NUMBERS HANDSET LANDLINE OPTION $29 instant credit purchase *161# +1 310 591 2035 “1” 24/7 Customer support *101# +1 310 591 2035 “2” & “3” HANDSET-ONLY OPERATIONS SHORTCUT Display balance *187# Voice mail *121# Voice mail on/off *122# / *123# ADDITIONAL DIALING INSTRUCTIONS Repeat “1”, Save “2”, Delete “3” HANDSET-ONLY OPERATIONS SHORTCUT Voice mail status *125# Call Emergency Services 112 ADDITIONAL DIALING INSTRUCTIONS Connects to local emergency hotline OTHER SUPPORT NUMBERS AND INFORMATION Toll-free hotline (United States and Canada) 1-800-287-5072 Main office hotline (International) +1 310 862 7100 24/7 e-mail support firstname.lastname@example.org NOTES: !