WCM1400W D, WCM2000W D, WCM2900W D
Congratulations and thank you for choosing our
Westinghouse chest freezer. We are sure you will find
your new appliance a pleasure to use. Before you use the
appliance, we recommend that you read through the
whole user manual which provides a description of the
product and it’s functions.
Important safety instructions.........................................................3
To avoid the risks that are always present when you use
an appliance, it is important that the appliance is installed
correctly and that you read the safety instructions
carefully to avoid misuse and hazards.
Defrosting your appliance...............................................................7
We recommend that you keep this instruction booklet for
future reference and pass it on to any future owners.
Warranty.................................................................................................. 11
After unpacking the appliance, please check it is not
damaged. If in doubt, do not use the appliance but
contact your local customer care centre.
For contact details, refer to the last page of this user
Conditions of use
This appliance is designed and intended to be used in
normal domestic applications only.
Please ensure you read the instruction manual fully
before you call for service, or a full service fee could
be applicable.
Record model and serial number here:
Model number:........................................................................................
Serial number:..........................................................................................
This symbol indicates information concerning your
personal safety.
This symbol indicates information on how to avoid
damaging the appliance.
This symbol indicates tips and information about use
of the appliance.
This symbol indicates tips and information about
economical and ecological use of the appliance.
Features of your freezer.................................................................. 4
Transportation instructions.............................................................5
Installing your new appliance.........................................................5
Using your appliance......................................................................... 6
Cleaning your appliance.................................................................. 8
Troubleshooting................................................................................... 9
Do’s and don’ts...................................................................................10
Important – check for any damages or marks.
If you find the refrigerator/freezer is damaged or marked,
you must report it within 7 days if you wish to claim for
damage/marks under the manufacturers warranty. This
does not affect your statutory rights.
Information on disposal for users
•Most of the packing materials are recyclable. Please
dispose of those materials through your local
recycling depot or by placing them in appropriate
collection containers.
• If you wish to discard this product, please contact
your local authorities and ask for the correct method
of disposal.
lease read the user manual carefully and store in a handy
place for later reference. Pass the user manual on to
possible new owners of the appliance.
Read the following carefully to avoid damage or injury.
Note! You must read these warnings carefully
before installing or using the appliance. If you need
assistance, contact your Customer Care Department.
The manufacturer will not accept liability, should these
instructions or any other safety instructions incorporated
in this book be ignored.
Children and vulnerable people safety.
• When you dispose of your old refrigerators and
freezers, remove any doors. Children can suffocate if
they get trapped inside.
•This appliance is not intended for use by persons
(including children) with reduced physical, sensory
or mental capabilities, or lack of experience and
knowledge, unless they have been given supervision
or instruction concerning use of the appliance by a
person responsible for their safety.
•Children should be supervised to ensure that they do
not play with the appliance.
•Do not use mechanical devices or other means to
accelerate the defrosting process other than those
recommended by the manufacturer.
• This appliance contains insulation formed with
flammable blowing gases. Avoid safety hazards by
carefully disposing of this appliance.
•The appliance must be plugged into its own
dedicated 220-240V, 50Hz AC electrical outlet.
•The plug must be accessible when the freezer is in
•It is essential that the power point is properly earthed
to ground. Consult a qualified electrician if you are
•Don’t use extension cords or adapter plugs with this
•If the power cord is damaged, it must be replaced
by the manufacturer, its service agent or similarly
qualified persons in order to avoid a hazard.
•Unplug the freezer before cleaning to avoid electric
• Never unplug the freezer by pulling the electrical cord
as this may damage it. Grip the plug firmly and pull
straight out.
•Choose a location for your freezer that isn’t too cold.
The ambient room temperature should be above 10°C.
• Stand your freezer in a dry place – avoid areas of high
moisture or humidity.
• Don’t put the freezer in frosty or unprotected areas.
• Keep the freezer out of direct sunlight.
• Don’t locate the freezer near stoves, fires or heaters.
• When installed correctly, your freezer should:
• Have adequate space at the back and sides for air
Be aligned to the surrounding cupboards.
•When positioning your appliance take care not to
damage your flooring, pipes, wall coverings etc.
•Do not move the appliance by pulling by the lid or
•Do not store explosive substances such as aerosol
cans with a flammable propellant in this appliance.
If pressurised aerosol containers bear the word
‘flammable’ and/or a small flame symbol,
do not store them inside any refrigerator
or freezer. If you do so you may cause an explosion.
R600a refrigerant warning
This appliance contains flammable R600a refrigerant.
Avoid safety hazards by carefully installing, handling,
servicing and disposing of this appliance.
• Ensure that the tubing of the refrigerant circuit is not
damaged during transportation and installation.
• Leaking refrigerant may cause eye injuries or ignite.
• The room for installing appliance must be at least
1m3 per 8g of refrigerant. The amount of refrigerant
charged in the appliance can be found on the rating
plate on the back of the appliance.
•If you are unsure of the refrigerant type, check the
rating plate on the back of the appliance.
• Keep ventilation openings in the appliance enclosure
or in the built-in structure, clear of obstruction.
• Do not use electrical appliances inside the food
storage compartments of the appliance, unless they
are of the type recommended by the manufacturer.
• It is hazardous for anyone other than an
Authorised Service Person to service this appliance.
In Queensland Australia the Authorised Service
Person MUST hold a Gas Work Authorisation for
hydrocarbon refrigerants, to carry out servicing or
repairs which involve the removal of covers.
Do not damage the refrigerant circuit.
1 Handle
2 Door
3 Hinge
4 Basket
5 Cabinet
6 Ventilation cover
7 Control panel
8 Foot
9 Power indicator light
10 Thermostat adjustment knob
The appliance should be transported only in a vertical
upright position. The packing as supplied must be intact
during transportation.
If possible avoid placing the appliance near cookers,
radiators or in direct sunlight as this will cause the
compressor to run for long periods. If installed next to a
source of heat or freezer, maintain the following minimum
side clearances:
• Failure to comply with the above instructions could
result in damage occurring to the appliance.
• The manufacturer will not be held responsible if these
instructions are disregarded.
• The appliance must be protected against rain,
moisture and other atmospheric influences.
From cookers 100 mm
From radiators 300 mm
From fridges 100 mm
Make sure that sufficient room is provided around the
appliance to ensure free air circulation. Ideally, A space of
no less than 100mm must be left around the freezer, and
ensure you allow gaps as shown in the diagram below.
100mm min.
100mm min.
100mm min.
Refer to “Cleaning” section on page 8 to prepare your
appliance for use.
If the freezer is installed in unheated areas, garages etc.,
in cold weather condensation may form on the outer
surfaces. This is quite normal and is not a fault. Remove
the condensation by wiping with a dry cloth.
Before you begin
Adjusting the temperature
Before you start to use the freezer:
The temperature of the freezer is adjusted by means of
the knob assembled on the thermostat. ”1, 2, 3, 4 & 5”
do not represent a specific temperature. The smaller the
number the higher the temperature. Position “5” is coldest
temperature setting.
1. Check that the interior is dry.
2. Clean the interior as recommended under “Cleaning”
on page 6.
3. Insert the plug into the wall socket and switch on the
electricity supply the Red light will now be on. Avoid
accidental disconnection by taping over the switch.
Thermostat adjustment knob
Note: You will hear a noise as the compressor starts
up. The liquid and gases sealed within the
refrigeration system may also give rise to noise,
whether the compressor is running or not, which is
quite normal.
Do not load the appliance immediately after it is switched
on. Wait until the correct storage temperature has been
When you first start using your freezer set the control
to 3, this is correct for most freezing and storing needs.
However, the control setting can be adjusted if required.
(Turn clockwise for colder temperatures). You should only
make small adjustments and wait 24 hours to see whether
you need to make further changes.
Please remember each time the lid is opened, cold air
escapes and the internal temperature rises. Therefore
never leave the lid open and ensure it is closed
immediately after food is put in or removed.
Red indicator light
The red indicator light set is on the front side of the
freezer for easy visibility and shows that the appliance
is connected to a power outlet and that power is being
supplied to the freezer. If there is power to the outlet but
the red indicator light is not on, call for service.
Storing frozen food
Prepackaged commercially frozen food should be stored
in accordance with the frozen food manufacturer’s
To ensure that the high quality achieved by the frozen
food manufacturer and the food retailer is maintained the
following should be remembered:
• Put packets in the freezer as quickly as possible after
• Do not exceed “Use By”, “Best Before” dates on the
Freezing fresh food
Figure 1
6.Pull out the external water drain by 20-25mm until
the water hole can be seen.
7.Twist the external water drain until the water hole
points downward.
•Place fresh food to be frozen near the side walls to
ensure fast freezing and away from already frozen
food, if possible.
•Never exceed the maximum storage capacity of the
freezer as displayed on the rating plate.
•The quality of the food is best preserved when it
is frozen right through to the centre as quickly as
•Take special care not to mix already frozen food and
fresh food.
Figure 2
Since the main purpose of your freezer is to preserve food,
it should be kept clean at all times. Your freezer should be
defrosted when ice is approximately 6 mm thick; otherwise
it will interfere with efficient operation and reduce storage
capacity. To ensure hygiene and efficiency, complete
defrosting is recommended AT LEAST twice each year,
preferably when food supply is low.
1. 6 hours before defrosting, please set the thermostat
knob to the “Coldest” position to make sure the food
is at the lowest temperature when you get it out.
8.After defrosting is complete and all of the water has
drained, wipe the freezer out with a damp cloth and
dry, ensuring the freezer inner surfaces are dry before
reloading frozen food. Water in the freezer can cause
food to stick to liner when frozen.
9. Rotate the external water drain until the water hole points up and push it back into place (Figure 3).
10. Replace the internal drain plug (Figure 1).
11.Plug the freezer back in and turn it on, reload food to
be frozen.
2. Switch off power to freezer at power outlet and
remove cord.
3. Remove frozen food, wrap in newspaper and place in
a cool place. Very small items and ice cream should
be placed in another freezer if possible.
4. Remove the freezer basket. Leave the lid open. Containers of warm water may be placed carefully in
the freezer to speed up the defrosting process.
Never use hairdryers, electrical heaters or other such
electrical appliances for defrosting.
Figure 3
o not use pointed or sharp-edged objects such as
knives or forks to remove the frost.
5. Lift out the rubber plug from the internal drain hole
inside the freezer (Figure 1).
Note: please keep the rubber cover in a safe place during
defrosting and put it back after defrosting is done.
Unplug the freezer before cleaning to avoid electric
The interior should be cleaned when defrosting. Any
spilled food should be wiped up thoroughly and promptly.
It is a good idea to polish the exterior about once a year
with a high- grade wax like the one you use with your car,
after that, an occasional wipe over with a clean, damp
cloth will help remove finger-marks.
Note: Do not wax plastic parts or decorative trim. Wash
these in warm (not hot) water and use an unscented
detergent. Avoid getting water on controls. Avoid
scouring pads, abrasive powders, metal polishes, aerosol
cleaners, methylated spirits and other solvents as they
could damage the easy to clean glossy surfaces.
What to do before calling for service
Here are some easy checks you can make yourself before you call for service. You may easily locate the problem and
save yourself the inconvenience, time, and money of a service call.
Check that the cord is plugged into the outlet properly and that the outlet is switched “on”.
Freezer is not
Check with another appliance or lamp to see if the outlet has electrical supply.
Try adjusting the temperature control to a slightly “colder” position.
The interior may need cleaning.
If there are odours
inside the freezer
Some foods produce odours and should be covered.
Some containers and wrapping can cause odours.
Ask yourself if the odour started about the same time you started storing something unusual.
The lid will not
Check the storage level of frozen food.
Temperature on the
In normal operation, the freezer transfers heat from inside to outside of the cabinet. It is
outside and rear
normal for the side and rear of the freezer to feel warm/hot while operating. This will be more
side of the freezer
noticeable during start up and hot ambient conditions.
is hot/warm
Power failure (due
to the failure of
external power
Do not open the lid. Frozen food should not be affected if the failure lasts for less than 20
hours. If the power is unavailable for longer, then the food should be removed and eaten
immediately or discarded.
The lid is difficult
to open
If you find that the lid of the chest freezer is difficult to open just after you have closed it, don’t
worry. This is due to the pressure difference which will equalize and allow the lid to be opened
normally after a few minutes.
Defrost food from the freezer thoroughly in a fridge or
in a microwave oven following defrosting and cooking
Leave the lid open for long periods as this will make
the freezer more costly to run and cause excessive ice
Ensure that chest freezer lid is completely closed after
each use.
Use pointed sharp edged objects such as knives, forks
to remove the ice.
Close the lid gently.
Put hot food in the freezer. Let it cool down first.
Check contents of the freezer at regular intervals.
Put liquid-filled bottles or sealed cans containing
carbonated liquids into the freezer as they may burst.
Clean and defrost your freezer regularly (See
Keep food for as short a time as possible and adhere to
“Best Before”, “Use By” dates.
Store commercially frozen food in accordance with the
instructions given on the packets that you buy.
Always choose high quality fresh food and be sure it is
thoroughly clean before you freeze it.
Prepare fresh food for freezing in small portions to
ensure rapid freezing.
Wrap all foods in aluminum foil or freezer quality plastic
bags and make sure any air is excluded.
Wrap frozen food when you buy it and put it in to the
freezer as soon as possible.
Store small items in the basket provided.
Remove ice cream from the freezer 10-20 minutes
before serving.
Defrost frozen meat completely before cooking.
Store poisonous or dangerous substances in the freezer.
Your freezer has been designed for the storage of
edible foodstuffs only.
This document sets out the terms and conditions of the product
warranties for Electrolux Appliances. It is an important document.
Please keep it with your proof of purchase documents in a safe place
for future reference should you require service for your Appliance.
1. In this warranty:
(a)‘acceptable quality’ as referred to in clause 10 of this warranty has
the same meaning referred to in the ACL;
(b)‘ACL’ means Schedule 2 to the Competition and Consumer Act 2010;
(c)‘Appliance’ means any Electrolux product purchased by you and
accompanied by this document;
(d) ‘ASC’ means Electrolux authorised service centres;
(e)‘Electrolux’ means Electrolux Home Products Pty Ltd of 163
O’Riordan Street, Mascot NSW 2020, ABN 51 004 762 341 in
respect of Appliances purchased in Australia and Electrolux (NZ)
Limited (collectively ‘Electrolux’) of 3-5 Niall Burgess Road, Mount
Wellington, in respect of Appliances purchased in New Zealand;
(f)‘major failure’ as referred to in clause 10 of this warranty has the
same meaning referred to in the ACL and includes a situation when
an Appliance cannot be repaired or it is uneconomic for Electrolux,
at its discretion, to repair an Appliance during the Warranty Period;
(g)‘Warranty Period’ means the Appliance is warranted against
manufacturing defects in Australia and New Zealand for 24 months
and for the Appliance’s compressor, condenser, evaporator and drier,
an additional 36 months parts only warranty applies, following the
date of original purchase of the Appliance;
(h)‘you’ means the purchaser of the Appliance not having purchased
the Appliance for re-sale, and ‘your’ has a corresponding meaning.
2.This warranty only applies to Appliances purchased and used in Australia
or New Zealand and used in normal domestic applications and is in
addition to (and does not exclude, restrict, or modify in any way) any
non-excludable statutory warranties in Australia or New Zealand.
3.During the Warranty Period Electrolux or its ASC will, at no extra charge
if your Appliance is readily accessible for service, without special
equipment and subject to these terms and conditions, repair or replace
any parts which it considers to be defective. Electrolux or its ASC may
use remanufactured parts to repair your Appliance. You agree that
any replaced Appliances or parts become the property of Electrolux.
This warranty does not apply to light globes, batteries, filters or similar
perishable parts.
4.Parts and Appliances not supplied by Electrolux are not covered by
this warranty.
5. To the extent permitted by law, you will bear the cost of transportation,
travel and delivery of the Appliance to and from Electrolux or its ASC. If
you reside outside of the service area, you will bear the cost of:
(a) travel of an authorised representative;
(b)transportation and delivery of the Appliance to and from Electrolux
or its ASC.
In all instances, unless the Appliance is transported by Electrolux or an
Electrolux authorised representative, the Appliance is transported at the
owner’s cost and risk while in transit to and from Electrolux or its ASC.
6.Proof of purchase is required before you can make a claim under
this warranty.
7.You may not make a claim under this warranty unless the defect claimed
is due to faulty or defective parts or workmanship. Electrolux is not liable
in the following situations (which are not exhaustive):
(a) the Appliance is damaged by:
(ii) misuse or abuse, including failure to properly maintain or service
(iii) normal wear and tear
(iv) power surges, electrical storm damage or incorrect power supply
(v) incomplete or improper installation
(vi) incorrect, improper or inappropriate operation
(vii) insect or vermin infestation
(viii)failure to comply with any additional instructions supplied with
the Appliance;
(b) the Appliance is modified without authority from Electrolux in writing;
(c)the Appliance’s serial number or warranty seal has been removed
or defaced;
(d)the Appliance was serviced or repaired by anyone other than
Electrolux, an authorised repairer or ASC.
8.This warranty, the contract to which it relates and the relationship
between you and Electrolux are governed by the law applicable where
the Appliance was purchased. Where the Appliance was purchased in
New Zealand for commercial purposes the Consumer Guarantee Act
does not apply.
9.To the extent permitted by law and subject to your non-excludable
statutory rights and warranties, Electrolux excludes all warranties and
liabilities (other than as contained in this document) including liability for
any loss or damage whether direct or indirect arising from your purchase,
use or non use of the Appliance.
10.For Appliances and services provided by Electrolux in Australia,
the Appliances come with a guarantee by Electrolux that cannot be
excluded under the ACL. You are entitled to a replacement or refund
for a major failure and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the Appliance
repaired or replaced if the Appliance fails to be of acceptable quality and
the failure does not amount to a major failure.
The benefits to you given by this warranty are in addition to your other
rights and remedies under a law in relation to the Appliances or services
to which the warranty relates.
11.At all times during the Warranty Period, Electrolux shall, at its discretion,
determine whether repair, replacement or refund will apply if an
Appliance has a valid warranty claim applicable to it.
12.For Appliances and services provided by Electrolux in New Zealand,
the Appliances come with a guarantee by Electrolux pursuant to the
provisions of the Consumer Guarantees Act, the Sale of Goods Act and
the Fair Trading Act.
13.To enquire about claiming under this warranty, please follow these steps:
(a)carefully check the operating instructions, user manual and the terms
of this warranty;
(b) have the model and serial number of the Appliance available;
(c) have the proof of purchase (e.g. an invoice) available;
(d) telephone the numbers shown below.
14.You accept that if you make a warranty claim, Electrolux and its ASC
may exchange information in relation to you to enable Electrolux to meet
its obligations under this warranty.
Important Notice
Before calling for service, please ensure that the steps listed in clause 13 above have been followed.
or to find the address of your nearest
state service centre in Australia
PLEASE CALL 13 13 49
For the cost of a local call (Australia only)
or to find the address of your nearest
authorised service centre in New Zealand
FREE CALL 0800 10 66 10
(New Zealand only)
or to find the address of your nearest
state spare parts centre in Australia
PLEASE CALL 13 13 50
For the cost of a local call (Australia only)
or to find the address of your nearest
state spare parts centre in New Zealand
FREE CALL 0800 10 66 20
(New Zealand only)
For more information on all Westinghouse
appliances, or for dimension and installation
information, call into your retailer, phone or email
our customer care team or visit our website:
phone: 1300 363 640
1800 350 067
phone: 0800 436 245
0800 225 088
Top Service encompasses the after sales service
provided by The Electrolux Group to consumers
including delivery, home service and spare parts.
Westinghouse. We are part of the Electrolux family.
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© 2014 Electrolux Home Products Pty Ltd.
ABN 51 004 762 341