Administering AvayaLive™ Engage 3.0

Administering AvayaLive™ Engage: OnPremise Solution
Release 3.0
Issue 1
May 2013
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Contents
Chapter 1: Introducing AvayaLive™ Engage.................................................................... 7
Introduction to AvayaLive™ Engage.........................................................................................................
Intended audience............................................................................................................................
Related resources............................................................................................................................
Support.............................................................................................................................................
Software and hardware requirements..............................................................................................
AvayaLive™ Engage subscriptions..................................................................................................
Logging in to the administration panel of AvayaLive™ Engage........................................................
Gaining access to the AvayaLive™ Engage environment................................................................
Introduction to some AvayaLive™ Engage concepts................................................................................
Environment..............................................................................................................................................
Users.........................................................................................................................................................
7
7
8
8
8
9
10
11
12
12
13
Chapter 2: Administering the environment...................................................................... 15
Uploading a new environment.................................................................................................................. 15
Concepts relating to environments........................................................................................................... 16
Floor plan......................................................................................................................................... 16
Room................................................................................................................................................ 18
Theme.............................................................................................................................................. 18
Color................................................................................................................................................. 19
Customizing the environment.................................................................................................................... 21
Presenting graphics.......................................................................................................................... 21
Displaying a website graphic............................................................................................................ 22
Linking to a website.......................................................................................................................... 22
Chapter 3: Configuring general user settings.................................................................. 25
User settings............................................................................................................................................. 25
Viewing statistics.............................................................................................................................. 25
Anonymous entry............................................................................................................................. 26
Badges............................................................................................................................................. 26
Idle time............................................................................................................................................ 27
Configuring user settings.......................................................................................................................... 27
Chapter 4: Administering users......................................................................................... 29
Users and databases................................................................................................................................ 29
AvayaLive™ Engage database of users........................................................................................... 30
External database of users............................................................................................................... 33
Administering AvayaLive™ Engage.......................................................................................................... 35
Administrators.................................................................................................................................. 35
Managing users................................................................................................................................ 35
Chapter 5: Configuring email notifications...................................................................... 37
Email notifications..................................................................................................................................... 37
Configuring email notifications.................................................................................................................. 37
Chapter 6: Enabling telephones in the environment....................................................... 39
Virtual telephones..................................................................................................................................... 39
Adding a telephone................................................................................................................................... 40
Telephone fields........................................................................................................................................ 40
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Configuring telephones............................................................................................................................. 42
Disabling telephones........................................................................................................................ 43
Chapter 7: Embedding and linking to AvayaLive™ Engage............................................ 45
AvayaLive™ Engage link........................................................................................................................... 45
Linking to AvayaLive™ Engage from your website................................................................................... 45
Ensuring that the invitation email contains your embedded link....................................................... 47
Linking to AvayaLive™ Engage from your email....................................................................................... 47
Linking to AvayaLive™ Engage statistics.................................................................................................. 48
Chapter 8: Viewing statistics and logs............................................................................. 51
AvayaLive™ Engage analytics.................................................................................................................. 51
Statistics available for AvayaLive™ Engage account performance.......................................................... 52
Examples of statistics in use............................................................................................................ 58
Viewing statistics.............................................................................................................................. 58
Viewing the upload log.............................................................................................................................. 59
Chapter 9: Distributing AvayaLive™ Engage................................................................... 61
Software management systems (SMS)..................................................................................................... 61
Installing the Firefox Flash plugin on a personal computer.............................................................. 62
Installing the AvayaLive™ Engage client on a personal computer................................................... 62
AvayaLive™ Engage upgrade for a personal computer................................................................... 63
Chapter 10: Managing AvayaLive™ Engage..................................................................... 65
Backing up................................................................................................................................................ 65
Restoring................................................................................................................................................... 65
Simplifying the URL................................................................................................................................... 66
Reducing the user limit.............................................................................................................................. 67
Index..................................................................................................................................... 69
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Chapter 1: Introducing AvayaLive™ Engage
Introduction to AvayaLive™ Engage
AvayaLive™ Engage, formerly known as Avaya web.alive™, is a software application that
provides a virtual 3D meeting environment, which you can gain access to from anywhere using
a supported Web browser. AvayaLive™ Engage integrates video and audio support to offer
interactive sessions using text, voice, graphics, video, MS PowerPoint presentation, desktop
sharing, and webcam sharing.
As an administrator, you can upload a meeting environment, manage your users, and monitor
and troubleshoot the application. You can also provide users with varying degrees of access
levels to conduct and attend meetings.
The application is available at http://www.avayalive.com. The application is also available for
installation on the network of a customer as an AvayaLive™ Engage On-Premise Solution
deployment.
Related topics:
Intended audience on page 7
Support on page 8
Software and hardware requirements on page 8
AvayaLive Engage subscriptions on page 9
Logging in to the administration panel of AvayaLive Engage on page 10
Gaining access to the AvayaLive Engage environment on page 11
Intended audience
The audience for this document is the AvayaLive™ Engage system administrator, who can
manage users in the AvayaLive™ Engage environment in the following ways:
• Create a user
• Edit a user
• Delete a user
• Allocate varying degrees of permissions to a user
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Introducing AvayaLive™ Engage
Related resources
Documentation
See the following related documents.
Title
Purpose
Link
Installing AvayaLive Engage: On
premise solution
Deployment
Troubleshooting AvayaLive™ Engage
Troubleshooting http://support.avaya.com
™
http://support.avaya.com
Avaya Mentor videos
Avaya Mentor is an Avaya-run channel on YouTube that includes technical content on how to
install, configure, and troubleshoot Avaya products.
Go to http://www.youtube.com/AvayaMentor and perform one of the following actions:
• Enter a key word or key words in the Search Channel to search for a specific product
or topic.
• Scroll down Playlists, and click the name of a topic to see the available list of videos
posted on the site.
Support
Visit the Avaya Support website at http://support.avaya.com for the most up-to-date
documentation, product notices, and knowledge articles. You can also search for release
notes, downloads, and resolutions to issues. Use the online service request system to create
a service request. Chat with live agents to get answers to questions, or request an agent to
connect you to a support team if an issue requires additional expertise.
Software and hardware requirements
This section contains recommendations and information for users relating to the optimum
connectivity settings for AvayaLive™ Engage.
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Introduction to AvayaLive™ Engage
Software requirements
OS X
- 10.6 or later.
- Safari 5.1 or later Web browser.
Windows
- XP or later.
- Internet Explorer 7 or later.
- Firefox Web browser
- Chrome Web browser
Adobe Flash
10 or later.
Hardware requirements
CPU
Dual Core @ 1.5 ghz, 2.5 ghz required with Intel GMA graphics.
Memory
2 GB+ of RAM.
Network
Broadband either cable or DSL.
Audio
USB headset recommended.
AvayaLive™ Engage subscriptions
A customer can download the AvayaLive™ Engage.wae files from an online store at http://
avayalive.com/WaStore/Environments. However, the customer must have a valid account, or
must register to create a new account.
AvayaLive™ Engage supports a Concurrent User Subscription account in On-Premise
Solution.
In a Concurrent User Subscription account, the number of users who can simultaneously log
in to AvayaLive™ Engage is limited. For example, with a Concurrent User Subscription account
of 50 licenses, a maximum of 50 users can log in to the environment at any given time. A
Concurrent User Subscription account refers to the AvayaLive™ Engage application that allows
multiple hosts and authenticated users the ability to use the collaboration tool, as well as the
ability to set up and conduct meetings within the AvayaLive™ Engage environment for that
account. The service is limited by the number of users who can be present in the environment
at the same time. The Concurrent User Subscription account is ideal for regular corporate
meetings that require two-way communication.
For more information, see http://www.avayalive.com/
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Introducing AvayaLive™ Engage
Logging in to the administration panel of AvayaLive™ Engage
You can log in to the administration panel of AvayaLive™ Engage using the following URLs:
• For Non SSL server: http://<Engage server FQDN>/ WAAdminPanel
• SSL server: https://<Engage server FQDN>/ WAAdminPanel/
Before you begin
Before you log in to AvayaLive™ Engage, you must have a valid administrator account.
About this task
The purpose of this task is to log in to the administration panel of AvayaLive™ Engage for
administering the environment.
Procedure
1. Open a Web browser and enter one of the following URLs in the Address field.
• Non SSL server: http://<Engage server FQDN>/ WAAdminPanel
• SSL server: https://<Engage server FQDN>/ WAAdminPanel/
2. Click Sign in.
3. Enter the admin account username and password fields.
Note:
waadmin is the default admin panel account in an On-Premise Solution server.
Related topics:
Logging out of the administration panel of AvayaLive Engage on page 10
Logging out of the administration panel of AvayaLive™ Engage
After you complete your administration tasks, log out of the AvayaLive™ Engage administration
panel.
About this task
The purpose of this task is to log out of the AvayaLive™ Engage administration panel so that
your environment is protected.
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Introduction to AvayaLive™ Engage
Procedure
To log out, click Sign out at the top right corner of the administration panel.
Gaining access to the AvayaLive™ Engage environment
From the AvayaLive™ Engage administration panel, you can enter and explore your
AvayaLive™ Engage environment. This preview feature is useful for configuring the
environment surroundings to suit the requirements of your users.
The Heads-Up Display (HUD) is without borders so that the 3D environment content can blend
smoothly with the Web page content. AvayaLive™ Engage automatically resizes itself to match
the size of the web page area in which it is placed. The default Web page supports adding
color to the border so that the border matches with the theme of the environment.
Before you begin
Before you gain access to your environment, you must log in to the AvayaLive™ Engage
administration panel.
About this task
The purpose of this task is enter and explore the AvayaLive™ Engage environment associated
with your subscription.
Procedure
On the AvayaLive™ Engage administration page, click the Environment tab.
The Environment tab is used to customize your current environment.
AvayaLive™ Engage displays the environment associated with your subscription.
Note:
You can explore the environment and interact with objects, such as wall panels and
furniture.
Next steps
You can now customize all the aspects of the environment.
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Introducing AvayaLive™ Engage
Introduction to some AvayaLive™ Engage concepts
This section describes some of the terminologies that Avaya uses to describe AvayaLive™
Engage. These terms have specific definitions in context to the AvayaLive™ Engage
administration panel.
Environment
In the context of AvayaLive™ Engage, an environment is a virtual location for your meetings.
The environment provides a location for your conferences and includes properties such as the
layout and number of meeting rooms, the colors of the background, and the available
facilities.
You can select from a list of environments. These are templates which Avaya has developed.
You can configure a number of properties in each of these environments.
Alternatively, you can create your own environment using the AvayaLive™ Engage content
generation utility. After you create your own environment, you can upload it to the AvayaLive™
Engage interface.
Environments have a file extension of .wae. In this sample administration panel, the
environment is called Loft.
You can find out your current environment by clicking on the Main tab in the Current
Environment section.
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Users
Users
Users are people who attend meetings using the AvayaLive™ Engage environment.
Users can have varying levels of access in the AvayaLive™ Engage environment. When you
create a new user, you must allocate access levels to the user. You can also edit an existing
user to change the access profile of the user. Some environments may not support all access
levels. The access levels that are common to all environments are:
• Administrator User
• Laser Pointer User
• Statistics Viewer
The following table defines all the access levels available in the AvayaLive™ Engage
environment.
Access level
Description
Administrator
User
Users with Administrator access can attend meetings in the AvayaLive™
Engage environment. They can remove other attendees from meetings
and they mute other attendees. They can also upload insertions like
presentations and configure the environment generally. In addition, they
have the capabilities of other user roles- Meeting Room Speaker,
Auditorium Speaker, and Statistics Viewer.
This access level refers to a user who, within the context of the
AvayaLive™ Engage environment, can perform administration functions.
As a person with access to the administration panel, you also have
administrator access in the environment. In addition, you can create a user
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Introducing AvayaLive™ Engage
Access level
Description
with administrator access to represent yourself to enter the environment
and verify the functionalities.
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Laser Pointer
User
Users with Laser Pointer User access can use a laser pointer in any
location in the environment. Users without Laser Pointer User access can
use a laser pointer only in the areas where the laser pointer is enabled,
such as on the podium in a meeting room.
Statistics
Viewer
Users with Statistics Viewer access can view the statistics associated with
the environment. If you select the Allow anyone to view web.alive
statistics checkbox in the Statistics section on the Main page, users do
not require this privilege.
Meeting Room
Speaker
Users with Meeting Room Speaker access can speak to an entire meeting
room from the podium position. Typically, the meeting organizer or
moderator speaks from the podium position.
Auditorium
Speaker
Users with Auditorium Speaker access can speak to an entire auditorium
from the podium position. Typically, large meetings or lectures take place
in an auditorium.
Instructor
Users with instructor access can control the Show metrics feature. This
feature is available on the Options menu at the top left of the HUD. The
Show metrics feature displays information on users present in a meeting
such as attendance, attention percentage and participation percentage.
This feature is intended to gauge the quality of a particular presentation
and take measures to improve the audience participation and attention.
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Chapter 2: Administering the environment
Uploading a new environment
It is possible to create entirely new environments, using the AvayaLive™ Engage editor. This
is a special task and requires technical knowledge. Typically, customers outsource the
development of new environments to companies that specialize in developing AvayaLive™
Engage environments, or to Avaya. Once you receive a new environment, you can upload it
to the AvayaLive™ Engage interface.
Before you begin
You must acquire a new environment or create the new environment using the AvayaLive™
Engage editor.
About this task
The purpose of this task is to upload a new customized environment.
Procedure
1. Acquire a new environment.
Use the AvayaLive™ Engage editor to design your own environment or contact an
external company to develop an environment.
For more information on the AvayaLive™ Engage editor, including access details
and documentation, click http://www.avayalive.com/.
2. Save your AvayaLive™ Engage environment .wae file to your desktop.
3. Log in to the administration panel of AvayaLive™ Engage administration panel.
4. On the Admin Panel, click the Main tab.
AvayaLive™ Engage displays a small preview with a brief description of the current
environment.
5. Click Upload Environment.
AvayaLive™ Engage displays a dialog with a Browse button.
6. In the upload environment dialog box, click Browse and select the .wae file you
saved.
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Administering the environment
AvayaLive™ Engage uploads and installs the environment.
Example
You can upload a custom environment if you require a special room layout or size that is not
available in the standard templates.
Next steps
Now, you can view and further configure your environment. Alternatively, if you are not happy
with your selection, you can return to the previously displayed environment.
Related topics:
Viewing the upload log on page 59
Concepts relating to environments
This section describes some of the concepts related to the AvayaLive™ Engage
environments.
Related topics:
Floor plan on page 16
Room on page 18
Theme on page 18
Color on page 19
Floor plan
A floor plan is the layout and the number of meeting rooms in the environment. Each
environment has a specific floor plan. The AvayaLive™ Engage administration panel displays
an aerial view of each floor plan, called a minimap. Similarly, users can view a minimap of the
floor plan in the AvayaLive™ Engage meeting environment. Only some environments display
a minimap.
For some environments, you can choose a floor plan from several available floor plans. The
floor plans differ in terms of the combinations of accessible and inaccessible meeting rooms.
Not all environments have multiple floor plans. Some environments have only one floor plan.
While each environment can have several floor plans, only one floor plan is active at a time.
By selecting a floor plan, you can configure the layout by making certain rooms available, and
hiding other rooms. The degree of configuration varies. Some environments are highly
configurable, others less so. For example, the Plateau environment has five different floor
plans, but the Loft environment has only three different floor plans.
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Concepts relating to environments
Choose a floor plan based on your meeting requirements. For example, consider whether you
would hold many small meetings or larger town hall meetings.
Related topics:
Enabling a floor plan on page 17
Enabling a floor plan
The degree of floor plan configuration depends on the currently selected environment. Some
environments are more configurable than others.
Before you begin
The environment must have more than one floor plans. Ensure that you have selected the
environment you want to configure.
About this task
The purpose of this task is to configure the floor plan in an environment to match your
requirements.
Procedure
1. On the AvayaLive™ Engage administration page, click the Environment tab.
AvayaLive™ Engage displays a preview of the current environment.
2. Scroll down to the Floor plan section.
3. Select a floor plan from the list of available floor plans.
Each floor plan has an aerial map, a title, and a short description.
The application displays a red square around the current floor plan and also shows
the number of rooms available for use. Hovering your mouse over the other floor
plans displays the number of rooms available for use in those floor plans.
AvayaLive™ Engage updates the floor plan in the live user environment immediately.
The change impacts all current users. AvayaLive™ Engage displays the new
minimap. If the update results in users being in a room that is no longer accessible,
the users might be unable to leave the inaccessible area because a wall may now
separate the accessible and inaccessible areas. In this case, the user has to log
out and log in again. If a user is in an area that is still accessible following the update,
the experience of the user is not interrupted.
Tip:
If you are planning a large gathering, choose an environment and floor plan with
a casual assembly area and a large auditorium.
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Administering the environment
Room
A room is a virtual location for your meeting. When you are in a room, you can meet people
and share information. Most environments have several rooms, although some, such as the
Canvas environment, only have a single room. In some environments, you can restrict access
to rooms or enable additional rooms by configuring the floor plan.
Theme
A theme is the style of the background. The theme includes the textures of the wall and the
floor and the brightness of the rooms. It might include aspects such as the view from any
window and the internal wall panel. Each environment has specific themes that are available
for display in your deployment. Most environments have more than one theme available.
However, custom environments may only have a single theme.
A theme includes the colors in the environment. You can later override the color palette with
your own custom colors. You can also use colors from your corporate color palette.
Related topics:
Choosing a theme on page 18
Choosing a theme
Each environment can have several themes. Only one theme is active at any given time.
Different environments have different themes. By selecting a theme, you can configure the
look and feel of the environment. The degree of configuration varies. Some environments are
highly configurable. For example, the Rotunda environment has five different themes but the
Plateau environment has only three different themes. Some environments might have only a
single theme.
Before you begin
Ensure that you have selected the environment that you want to configure.
About this task
The purpose of this task is to configure the texture and brightness of the theme in an
environment to match your requirements.
Procedure
1. On the AvayaLive™ Engage administration page, click the Environment tab.
AvayaLive™ Engage displays a preview of the current environment.
2. Scroll down and click Theme to display the available themes.
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Concepts relating to environments
Hovering your mouse cursor over each theme displays a brief description.
3. Select a theme from the list of available themes.
Each theme has a preview picture, a title, and a short description.
When you select a theme, AvayaLive™ Engage displays a red square around the
theme.
AvayaLive™ Engage updates the theme in the live user environment immediately.
The change impacts all the current users in the environment.
Tip:
If you are planning a sales presentation, choose a bright theme with light
textures.
Color
You can configure a number of aspects of the environment colors. The configurable color
aspects depend on the environment. Some environments may not have any configurable
colors.
The following are some aspects of colors of an environment:
• Accent colors, such as the colors over the doors and on panels within the meeting rooms
• Walls, including the auditorium wall
• Exterior colors
• Default Web page border color
Related topics:
Choosing colors on page 19
Choosing colors
Each environment contains several colors. Different environments have different colors. You
can override the default colors in an environment by setting your own choice of custom colors.
Some environments are more configurable than others as some environments contain large
number of colors, while other environments have less colors. For example, it is likely that there
are more colors in an environment that contains furniture, rugs, and outside views than in an
environment that does not contain any of these items. So, the degree of color configuration
depends on the currently selected environment. Some environments are more configurable
than others.
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Before you begin
Before you override the current color selections, ensure that you have selected the
environment you want to configure.
About this task
The purpose of this task is to change the default colors in an environment.
Procedure
1. On the AvayaLive™ Engage administration page, click the Environment tab.
AvayaLive™ Engage displays a preview of the current environment.
2. Scroll down, and click Custom Color.
AvayaLive™ Engage displays a table with a number of rows. Each row in the table:
• Represents an aspect of the environment, such as the walls, the floors, the
doors, and the furniture.
• Displays the degree of red, green, and blue saturation in the current color.
• Displays a color selection button, from which you can choose a color from a
table of common colors.
Tip:
AvayaLive™ Engage displays the name of the row in the first column. When you
click on a row name, AvayaLive™ Engage temporarily flashes the aspects in the
environment that the color change in color impacts. For example, if you click
Outside Walls, AvayaLive™ Engage temporarily flashes the walls in the
environment preview window.
3. Configure the colors as required.
4. Click Apply.
AvayaLive™ Engage displays the selected colors in the preview.
AvayaLive™ Engage updates the colors in the live user environment immediately.
The change impacts all the current users.
Tip:
Muted colors convey a more professional style.
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Customizing the environment
Customizing the environment
Customizing your environment enables you to brand your environment with your corporate
logos. Navigate through the environment in order to upload graphics or websites.
For more information on uploading and displaying presentations, graphics, and websites, see
Using AvayaLive™ Engage, which is available on the Avaya Support website at http://
support.avaya.com.
Related topics:
Presenting graphics on page 21
Displaying a website graphic on page 22
Linking to a website on page 22
Presenting graphics
You can upload graphics in designated locations and display the graphics to meeting
attendees. You can copy a graphical image from your clipboard to the AvayaLive™ Engage
environment. You can also project a graphic from a remote website. Not all environments
support graphics, though most do.
Within an environment, you can paste graphics in many locations, such as meeting rooms and
general assembly rooms.
Before you begin
Ensure that the environment supports graphics. The graphic file must be in .jpg, .png,
or .gif format. AvayaLive™ Engage supports graphics in the Red, Green, Blue (RGB) format
and not in the Cyan, Magenta, Yellow, Key (CMYK) format.
Procedure
1. Approach a projection location.
AvayaLive™ Engage identifies projection locations using text labels such as Place
your own Insertion here. Right click to Configure or Place your own LOGO
here.
As you approach the projection location, AvayaLive™ Engage displays a hand
icon.
2. Right-click on the projection location and select Upload file....
AvayaLive™ Engage displays the Open File for Upload dialog box.
3. Select the file you want to share, and click Open.
AvayaLive™ Engage uploads the file in the projection location.
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Tip:
Review your graphic before making a presentation in the AvayaLive™ Engage
session. You can also use the drag and drop action to drag your file to the
projection location.
Displaying a website graphic
You can display a graphic from any website on many of the wall panels in the AvayaLive™
Engage environment.
Procedure
1. Approach a projection location.
AvayaLive™ Engage identifies projection locations using text labels such as Place
your own Insertion here. Right click to Configure or Place your own LOGO
here.
As you approach the projection location, AvayaLive™ Engage displays the hand
icon.
2. Right-click on the projection location, and select Options > Set image URL.
3. In the Set Image URL dialog, in the URL field, enter the address of the graphic.
4. Click OK.
AvayaLive™ Engage displays the graphic.
Example
You can use this feature to display your company logo.
Next steps
You can insert a link to a website so that users can click the link for more details.
Linking to a website
On many of the wall panels in the AvayaLive™ Engage environment, you can insert a link to
any website.
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Customizing the environment
Procedure
1. Approach a projection location.
AvayaLive™ Engage identifies projection locations using text labels such as Place
your own Insertion here. Right click to Configure or Place your own LOGO
here.
As you approach the projection location, AvayaLive™ Engage displays the hand
icon.
2. Right-click on the projection location, and select Options > Set launch URL.
3. In the Enter Launch URL dialog, in the Enter Launch URL and Launch Target
field, enter the addresses of the websites you are linking to. Select one of the
following check boxes: Attempt Launch in New Window: <description> , or Attempt
Launch in New Tab , or Launch in Current Window.
4. Click Ok.
AvayaLive™ Engage inserts a link to the website.
Launch the website anytime during a meeting by clicking on the associated
projection. If you configure the Launch in Current Window target, AvayaLive™
Engage logs you out of the application.
Next steps
You can insert a graphic of the website and users can add hyperlinks to the website from this
location.
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Chapter 3: Configuring general user
settings
User settings
You can configure the availability of a number of user features. You can also configure the
features related to security settings such as:
• Enable all users to view statistics.
• Enable users to log in without entering their password.
• Enable users to add an identification badge photograph to their avatar profile.
• Configure the AvayaLive™ Engage session timeout limit for the user interface.
• Encrypt all user communication traffic between the client PC and the server. Depending
on the network connection, this encryption might have a negative impact on voice
quality.
Related topics:
Viewing statistics on page 25
Anonymous entry on page 26
Badges on page 26
Idle time on page 27
Viewing statistics
AvayaLive™ Engage compiles statistics related to performance and load. For example,
AvayaLive™ Engage produces a visitor log and an overview of volume and conversation and
displays these statistics in a graphical format. You can view the statistics by clicking the view
statistics link on the main screen of the AvayaLive™ Engage administration panel.
If you select the Allow anyone to view web.alive statistics check box, there are no security
limitations on the statistics component. Anyone can view the statistics. AvayaLive™ Engage
does not request a validation prior to displaying the statistics. You can distribute a link to
AvayaLive™ Engage statistics. You can copy and paste the link, which is on the Publish
page.
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Related topics:
Linking to AvayaLive Engage statistics on page 48
Anonymous entry
When users enter the AvayaLive™ Engage meeting environment, AvayaLive™ Engage displays
a login dialog. The login dialog requests a user ID and a password. Users must always enter
a user ID. This is the user ID that you entered in the userid field when you created the user
account on the AvayaLive™ Engage administrative panel.
If you enable the Allow users to enter anonymously check box on the AvayaLive™ Engage
administrative panel, users do not have to enter a user ID and a password. Anyone can enter
the meeting environment, and users are not validated. To enter the meeting environment, users
can enable the use a password check box, and click Connect.
If you do not enable the Allow users to enter anonymously check box on the AvayaLive™
Engage administrative panel, users must enter their user ID and their password. If the users
attempt to enter anonymously, AvayaLive™ Engage does not grant them access, and displays
the login fields again.
Related topics:
Configuring user settings on page 27
Linking to AvayaLive Engage from your website on page 45
Linking to AvayaLive Engage from your email on page 47
Badges
You can enable users to upload a photograph as a profile photograph for avatars in the
AvayaLive™ Engage meeting environment. Meeting attendees can see the photographs of
other meeting attendees when they hover their mouse over the avatar of the other user.
If you enable the Display user specified badge pictures check box on the AvayaLive™
Engage administrative panel, users can upload their photographs, and view the photographs
of other users. By default, this display option is enabled.
If you do not enable the Display user specified badge pictures check box on the AvayaLive™
Engage administrative panel, users can upload their photographs, but cannot view the
photographs of other users.
Related topics:
Configuring user settings on page 27
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Configuring user settings
Idle time
If a user does not perform any action over a period of time, you can configure the meeting
environment to end the session of the user.
For example: If you select 5 minutes from the Users can be idle for drop-down list box, users
must perform an action in the meeting environment every five minutes in order to keep the
session active.
The maximum time you can select from the Users can be idle for drop-down list box is 2
hours.
Note:
Speaking counts as an action.
Related topics:
Configuring user settings on page 27
Configuring user settings
You can configure user settings on the Main page of the AvayaLive™ Engage administrative
panel.
Before you begin
Before you configure user settings, you must have an active AvayaLive™ Engage account. To
verify your configured user settings, create test users.
About this task
The purpose of this task is to update several properties relating to user behavior in the
AvayaLive™ Engage meeting environment.
Procedure
1. Log in to the administration panel of AvayaLive™ Engage.
2. Click Main.
AvayaLive™ Engage displays a small preview of the current environment.
3. In the Statistics section, select the Allow anyone to view web.alive statistics
check box, if required.
4. In the Settings panel, configure the options as required:
• Allow users to enter anonymously check box
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Configuring general user settings
• Encrypt all user traffic check box
• Users can be idle for drop-down list
• Use Custom Invite URL field
Note:
If you have embedded the AvayaLive™ Engage link into your own website,
enter the address of that website here.
5. Click Apply.
All current users of the meeting environment must log in again. For this reason,
perform administration tasks when the number of users logged in to AvayaLive™
Engage is low.
Tip:
If you are concerned about security, limit the idle time, prevent anonymous entry,
and prevent photograph uploads.
Related topics:
Anonymous entry on page 26
Badges on page 26
Idle time on page 27
Ensuring that the invitation email contains your embedded link on page 47
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Chapter 4: Administering users
Users and databases
To administer groups of users, there are three options:
• You can create and maintain your users using the AvayaLive™ Engage application.
AvayaLive™ Engage contains user management tools within the User Administration
screen. The AvayaLive™ Engage user database is a standalone database and is not
integrated with any other user databases in your organization. This database only exists
within the AvayaLive™ Engage framework.
• You can leverage your existing database of users. Your organization might already have
a database of the usernames and passwords of the employees. For example, the
employees might have to enter their username and password to log on to your corporate
network. You can integrate AvayaLive™ Engage with this existing user database. Users
can then enter their existing username and password to gain access to AvayaLive™
Engage. AvayaLive™ Engage verifies the login credentials of employees by checking the
existing database, and grants access to the application accordingly. The benefit of this
option is that employees only have to remember a single set of credentials.
• You can use theAvayaLive™ Engage application that supports a central user base via the
Windows Domain. The advantages of using this configuration are as follows:
- Users can login to multiple AvayaLive™ Engage servers using the same user ID.
- The user ID matches the domain user ID that the user is already using in the
organization.
- You do not need to back up the user data as part of the server back-up process.
- Access to AvayaLive™ Engage server is more secure.
However, this configuration also has several disadvantages:
- Users cannot login using their email address.
- AvayaLive™ Engage administrators cannot manage this data using the AvayaLive™
Engage administration panel.
- High dependency on the IT department of your organization. Their involvement in
the configuration of a central user base is considerable.
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Administering users
For more information on central users see, Installing AvayaLive™ Engage: On-Premise
Solution.
In On-Premise Solution, you can use users created by the administration panel with users that
are in external databases. However, there are some functions that are only available for users
created by the administration panel. The functions are as follows:
• Admin Panel login.
• Stats authentication.
• Forgot Password.
• Change Password.
Related topics:
AvayaLive Engage database of users on page 30
External database of users on page 33
AvayaLive™ Engage database of users
If you choose to create and maintain users on the AvayaLive™ Engage application, you can
administer users using the User Admin tab on the AvayaLive™ Engage administration page.
Related topics:
Creating users on page 30
Editing users on page 31
Deleting users on page 32
Creating users
When you create a new user, you must enter some of their personal details, such as name
and email. You must also enter a user ID and a password for the new user.
Before you begin
Before you create a new user, you must have a valid system administration account for
AvayaLive™ Engage.
About this task
The purpose of this task is to create a profile for each user who wants to gain access to
AvayaLive™ Engage. As mentioned before, if you enable the Allow users to enter
anonymously check box in the Settings section, anyone can enter the environment. They do
not require a user profile. However, they will be unauthenticated.
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Users and databases
Procedure
1. On the AvayaLive™ Engage administration page, click User Admin.
AvayaLive™ Engage displays a list of the current users for this account.
2. Click Create New User.
AvayaLive™ Engage displays the User Administration page.
3. Enter the details of the user.
When you enter these user details and click Next, AvayaLive™ Engage
automatically generates a new user ID and password. You can override these
generated values by entering your choice of user ID and password in the userid
and password fields.
The password must contain at least eight characters.
The email field is optional. If you enter an email address, ensure that it is unique.
If you do not enter a valid email address, the user does not receive a notification of
any changes to the account status of the user. Also, if you do not enter an email
address, the user cannot use the password reset facility.
4. Select the Send the user an email with their new account details check box if
you want the user to receive a notification email containing the user ID and
password.
5. Click Next.
AvayaLive™ Engage displays the Set User Privileges page.
6. Select the required access levels from the General Privileges list.
7. Click Apply.
AvayaLive™ Engage creates a new user and displays the User Administration
page.
Tip:
Before you deploy AvayaLive™ Engage in a live production setting, create test
users to verify the installation of AvayaLive™ Engage.
Editing users
You can edit all aspects of a user profile, including the user ID and password. You can also
change the access levels associated with the user. You can also configure AvayaLive™ Engage
to send a notification email to the users to inform the users of the changes to their profile.
Before you begin
Before you edit a user, you must have at least one existing user in the environment.
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About this task
The purpose of this task is to edit the profile of an existing user of an AvayaLive™ Engage
account.
Procedure
1. On the AvayaLive™ Engage administration page, click User Admin.
AvayaLive™ Engage displays a list of the current users for the account.
2. To edit the profile of the user, click the user id field.
AvayaLive™ Engage displays the User Administration page.
3. Update the details of the user as required.
4. If you have entered a new password, select the Send the user an email with their
new account details check box to send a notification email containing the new user
ID and password to the user.
5. Click Next.
AvayaLive™ Engage displays the Set User Privileges page.
6. Select the required access levels from the General Privileges list.
7. Click Apply.
AvayaLive™ Engage updates the user details, and displays the User
Administration page.
Example
You must perform this task to upgrade or downgrade the access level of a user.
Deleting users
You can delete users. However, if you delete users, the users might still be able to access
AvayaLive™ Engage. If you enable anonymous entry, the deleted users can still enter an
AvayaLive™ Engage environment.
Before you begin
Before you delete a user, you must have at least one existing user in the environment.
About this task
The purpose of this task is to terminate the access of an existing user of anAvayaLive™ Engage
account.
Procedure
1. On the AvayaLive™ Engage administration page, click User Admin.
AvayaLive™ Engage displays a list of the current users for the account.
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Users and databases
2. To delete a user, click Delete.
AvayaLive™ Engage displays a confirmation dialog box.
3. Click OK.
AvayaLive™ Engage deletes the user.
External database of users
If you choose to create and maintain users using an external database, you can administer
users using the Advanced option on the AvayaLive™ Engage administration page and the
Web Authentication page.
If you are using an external database of users, there are two prerequisites:
• The Web page in which AvayaLive™ Engage is embedded must be in an area of a website
that requires the user to log in. This login process must result in the setting of a cookie.
• There must be a URL that the AvayaLive™ Engage server can access using HTTP GET
with the cookie that you specify in the Authentication cookie name field. Set the cookie
to the same values as on the AvayaLive™ Engage page. HTTP GET must return with
HTTP headers containing the information that AvayaLive™ Engage requires, which is
listed in the following sections.
Related topics:
Integrating AvayaLive Engage with your existing user database on page 33
Integrating AvayaLive™ Engage with your existing user database
When you successfully integrate AvayaLive™ Engage with an existing user database, the user
logs in to the enterprise system and does not encounter the AvayaLive™ Engage login screen.
When a user logs in to the enterprise server, the enterprise server returns a session cookie
that the server sends to AvayaLive™ Engage. In turn, AvayaLive™ Engage sends the cookie
to the authentication server URL, and receives a pass or fail response and the data of the user
in the response headers. You can configure the names of these header fields in the AvayaLive™
Engage user interface.
Before you begin
Before you configure AvayaLive™ Engage to integrate with the enterprise server, you must
take note of several header names on the enterprise server, and the name of the session
cookie.
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Administering users
About this task
The purpose of this task is to configure AvayaLive™ Engage so that users with an external
database are validated.
Procedure
1. On the AvayaLive™ Engage administration page, click Advanced.
AvayaLive™ Engage displays a list of the configuration parameters for the database
integration.
2. To enable the database integration, select the Configure web.alive to support
authentication based on a session cookie check box .
3. Enter the address of your enterprise authentication server in the query URL field.
An example of an enterprise authentication server is WebSEAL.
4. Enter the name of the session cookie in the Authentication cookie name field.
This name is the name of the cookie that the enterprise server returns when the
user logs in to the enterprise server.
5. Enter the header name for the user ID in the userid field.
6. Enter the header name for the user groups in the user groups field.
User groups are optional, depending on the environment. User groups are optional
when you customize an environment so that all users gain access to all the
AvayaLive™ Engage environments. However, most environments are configured in
a such a way that you need permission to gain access to special functionalities like
meeting host access, or changing a projection. In that case, the authentication
server must return groups associated with the users. The header returned by the
authentication server must contain a comma-separated list, with optional quotes (")
around the group names.
7. Enter the first name and last name of the user in the first name and last name
fields.
If you do not enter the first name or the last name, AvayaLive™ Engage constructs
the full name of the user from the available field you entered. If you do not enter
both the first name and the last name, AvayaLive™ Engage constructs the full name
of the user from the user ID.
8. Click Apply.
AvayaLive™ Engage integrates with the external database.
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Administering AvayaLive™ Engage
Tip:
Before you deploy AvayaLive™ Engage in a live production setting, test the
connectivity between AvayaLive™ Engage and the external database.
Example
If you are configuring user groups, ensure that the contents of the header must be a commaseparated list of group names, with optional quotes (") around the group names.
For example, if the groups header name is configured as iv-groups, the header contents would
be:
iv-groups:AuditoriumPresenter,"WA_ServerAdmin",MeetingRoomPresenter
Administering AvayaLive™ Engage
Administrators
Managing users
As the AvayaLive™ Engage user with administrator permissions, you can mute users, reset
their avatar and display name, and you can remove them from the AvayaLive™ Engage
environment.
Before you begin
Before you manage users, you must have administrator access to AvayaLive™ Engage. You
must enter the environment and other users must be present in the environment.
About this task
The purpose of this task is to manage users.
Procedure
1. Approach a user.
When you are near a user, AvayaLive™ Engage displays the details of the user.
2. Right-click on the user, and select Admin Commands.
3. Select from the following options:
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Administering users
Option
Task
Soft Mute
Mute the user, but the user can still unmute the voice at
any time.
Mute
Mute the user and prevent the user from unmuting the
voice.
Reset User Name
Cancel any changes that the user has made to the
display name.
Reset Badge Picture
Cancel any changes that the user has made to the
badge photograph.
Reset Avatar
Cancel any changes that the user has made to the
appearance of the avatar.
Kick from Room
Remove the user from the current room.
Kick from Server
Remove the user from the environment.
Kick Ban from Server
Remove the user from the environment and prevent the
user from logging in again.
AvayaLive™ Engage updates the status of the user.
Example
These features are useful in the unlikely event when attendees break the environment decorum
like talking in the middle of a presentation, moving around and disturbing other users, and so
on.
Related topics:
Room level commands on page 36
Room level commands
In most environments, the meeting host in addition to the administrator can mute people in a
room.
To mute people in a room, the meeting host must use the right-click menu and click Room
commands > Soft mute.
You can also use the room level commands to ensure that a meeting is interactive by initiating
a quick-poll. You can gather the audience responses instantly.
To initiate a quick-poll, the meeting host must use the right-click menu and click Room
commands > QuickPoll. Click any of the options available in the following formats: True/
False, ABC, ABCD, ABCDE, 1–10.
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Chapter 5: Configuring email notifications
Email notifications
As an AvayaLive™ Engage administrator, you can configure AvayaLive™ Engage to send
emails when certain events occur within the user environment.
AvayaLive™ Engage can send e-mails in response to the following events:
• When any user enters the environment.
• When a new user enters the environment.
• When the number of users exceeds a configurable limit in the environment. AvayaLive™
Engage also sends an email when the number of users reverts back to the numeric
threshold. For example, If you enter 5 in the when the number of users in the
environment crosses <> field, AvayaLive™ Engage sends an email when the number
of users increases from 4 to 5 and also when the number of users decreases from 6 to
5.
Note:
If you are using the hosted AvayaLive™ Engage software available on http://
www.avayalive.com/, you do not have to provide an email server. Avaya provides the email
server.
Configuring email notifications
Before you begin
Before you configure emails, you must have an active AvayaLive™ Engage account.
Tip:
Verify the notifications by causing the events to occur.
About this task
The purpose of this task is to configure AvayaLive™ Engage to provide information for
monitoring.
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Configuring email notifications
Procedure
1. Log in to the administration panel of AvayaLive™ Engage.
2. On the AvayaLive™ Engage administration page, click Main.
AvayaLive™ Engage displays a small preview of the current environment.
3. In the Notifications section, select the settings as required.
• Ensure that you select the check box next to the notification type.
• Enter the email addresses that should receive notifications.
Note:
Separate the addresses using a comma (,), a semicolon (;), or a space ( )
• Enter the threshold of users at which you would like to prompt a notification.
4. Click Apply.
The AvayaLive™ Engage server does not restart. Any current users remain in the
environment.
Note:
If you click ResetAvayaLive™ Engage reverts to the most recently applied
settings.
Tip:
Use this feature for monitoring purposes.
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Chapter 6: Enabling telephones in the
environment
Virtual telephones
Voice over Internet Protocol (VoIP) refers to communications services, such as voice calls,
that are transported over the Internet, rather than the public switched telephone network
(PSTN).
You can connect a VoIP endpoint, such as a telephone, to the AvayaLive™ Engage
environment. This feature enables users within the environment to speak to users on the other
end of the VoIP endpoint. For example, a AvayaLive™ Engage user can call another person
who has a VoIP telephone. Alternatively, an AvayaLive™ Engage user can call a conference
telephone number and dial into a conference. Using this feature, an AvayaLive™ Engage user
can combine a AvayaLive™ Engage session with a conference call to provide conference call
features in tandem with the immersive AvayaLive™ Engage experience. AvayaLive™ Engage
can connect to any VoIP endpoint. However, Avaya provides a number of conferencing
products, such as Avaya Aura® Conferencing and Avaya Meeting Exchange. You can use dual
tone multifrequency (DTMF) tones to interact with any application at the other end of a VoIP
session.
In the environment, the telephones are represented by a graphic of a telephone and users can
use them by clicking on the graphic. As an administrator, you can configure the telephone to
dial to a fixed application or VoIP endpoint, such as a conferencing server. In this scenario,
the telephone always dials the VoIP endpoint that you configure and a user cannot use it to
dial any other number. You can configure the telephone to enable the user to dial any VoIP
endpoint.
AvayaLive™ Engage uses SIP to enable VoIP communication. A VoIP endpoint is a SIP user
agent. The address of the SIP user agent must be in the form of a SIP Uniform Resource
Indicator (URI). Examples of the required syntax are: sip:12345@avaya.com, sip:
56789@avaya.com, and sip:meetme@11.22.333.44.
Only authenticated users can use the virtual telephones available in the environment.
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Enabling telephones in the environment
Adding a telephone
Some environments have telephones by default. A number of telephone graphic icons,
displayed in meeting rooms, are available in some of the AvayaLive™ Engage environment.
To enable users to make calls from these telephone graphic icons, configure the telephone
graphic icons to match your SIP settings. If you use one of these existing telephones, you do
not need to add a new telephone. You can proceed directly to the configuration steps.
To add a telephone to a customized environment or to a different location within an existing
environment, you must
• Click http://www.avayalive.com/
• Contact Avaya
• Contact the team that customizes environments for you
The team uses the AvayaLive™ Engage editor to add the telephone. You must do this before
you proceed to the configuration steps.
Telephone fields
When you click Apply to configure a telephone, the AvayaLive™ Engage service restarts, and
any current user in the live meeting environment must log in again. The following table shows
the field names that are displayed in the Telephony section after you click the Environment
tab:
Field name
Description
Virtual phone Specifies the virtual telephone available in an environment. If an
environment contains virtual telephones, AvayaLive™ Engage displays
these telephones in the Virtual phone drop-down list. When you hover your
mouse over this field, AvayaLive™ Engage displays an image of the rooms
in the environment. This image helps you to map the telephone name with
the meeting room.
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SIP ID
Specifies the identity of calls that a user initiates from the virtual telephone
in the AvayaLive™ Engage environment to make a call, provided the
destination telephone has a display. The SIP ID must be in the form of a SIP
URI but can also contain a display name, such as Big Meeting Room <sip:
123456@avaya.com>.
Realm
Specifies the authentication realms that associates databases with a
protocol to encrypt the username, passwords, and other information related
to a group of users. A realm is a way to associate a group of users and the
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Telephone fields
Field name
Description
protocol used to verify the credentials of the users. In this field, enter the
authentication realm that you want AvayaLive™ Engage to use when
authenticating with the SIP server.
User ID
Specifies the user ID that you want AvayaLive™ Engage to use when
authenticating with the SIP server. If you do not enter a value here, the user
cannot make a call.
Password/
Confirm
Password
Specifies the user password that a user enters, which AvayaLive™ Engage
uses while authenticating with the SIP server. If you do not enter a value
here, AvayaLive™ Engage does not authenticate the user.
Proxy
Specifies the IP address, or domain name server (DNS) of a SIP proxy server
to send call invites. If you do not enter a proxy, AvayaLive™ Engage sends
the call invite directly to the called destination.
Fixed SIP
URI
Specifies the recipient of every call that an AvayaLive™ Engage user makes
from this virtual telephone. The value that you enter must be in the form of
a SIP URI. When you enter a value in this field, AvayaLive™ Engage displays
the value in the To field. When a user clicks on the telephone within the
environment, the users will not be able to edit the value. This telephone can
only dial this particular VoIP endpoint.
Autodial
Sequence
Specifies a preconfigured number that is dialed automatically when the user
goes off-hook. The configured number is dialed after a connection is
established with the SIP server. It could be a conference bridge followed by
a passcode. Valid characters are the digits 1 to 9 and the hash sign (#), the
asterisk sign (*), and the comma (,). The comma symbol inserts a twosecond silence.
For example, the sequence ,,123456,1,1234 results the following:
1. Four seconds of silence
2. DTMF tones for 123456
3. Two seconds of silence
4. DTMF tone for 1
5. Two seconds of silence
6. DTMF tones for 1234
The sequence begins after the call connects.
Copy to all
phones
Applies the settings of the current telephone to all telephones in the
environment.
Apply
Implements your telephony configurations in the AvayaLive™ Engage
environment.
Reset
Reverts to the original settings for all virtual telephones.
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Enabling telephones in the environment
Configuring telephones
You can configure a telephony device by entering information in the telephone fields. The only
mandatory field is SIP ID.
Before you begin
Before you configure telephones, you must install and configure a SIP-capable application with
which AvayaLive™ Engage can communicate. Unless you choose one of the default
environments that has a telephone graphic, you must also add a telephone.
About this task
The purpose of this task is to integrate an external SIP-capable application with AvayaLive™
Engage so that users can communicate with a VoIP endpoint in the environment.
Procedure
1. On the AvayaLive™ Engage administration page, click Environment.
AvayaLive™ Engage displays a preview of the current environment. AvayaLive™
Engage may take a few moments to display the preview. If there is a short delay,
AvayaLive™ Engage displays a progress icon.
2. Scroll down to the Telephony section.
AvayaLive™ Engage displays a number of fields.
In a default installation of AvayaLive™ Engage, a number of environments include
telephone graphics. For example, some meeting rooms have a telephone graphic
icon. If you choose to create your own environment, you can add telephones
according to your requirements.
3. Configure the telephone fields as required.
4. To propagate these values to other telephones in the environment, you must click
Copy to all phones. You can clear the fields by clicking Reset.
5. Click Apply.
The AvayaLive™ Engage service restarts and any current user in the live meeting
environment must log in again.
Next steps
Before you deploy AvayaLive™ Engage in a live production setting, test the telephony
integration to verify the functionality.
Related topics:
Disabling telephones on page 43
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Configuring telephones
Disabling telephones
To disable a telephone, you must clear all telephone configuration fields.
About this task
The purpose of this task is to disable a telephone in the environment so that users cannot make
any calls.
Procedure
1. On the AvayaLive™ Engage administration page, click Environment.
AvayaLive™ Engage displays a preview of the current environment.
2. Scroll down to the Telephony section.
AvayaLive™ Engage displays a number of fields.
3. Clear all the telephone fields.
4. Click Apply.
The AvayaLive™ Engage service restarts and all the current users in the live meeting
environment must log in again. AvayaLive™ Engage deactivates the telephone
feature.
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Enabling telephones in the environment
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Chapter 7: Embedding and linking to
AvayaLive™ Engage
AvayaLive™ Engage link
AvayaLive™ Engage automatically generates a section of code that provides a customized link
to the AvayaLive™ Engage meeting environment associated with your account.
You can place a link to the AvayaLive™ Engage environment on your website or in an email
message. This link enables users to attend meetings in an AvayaLive™ Engage environment
directly from a website or from an email invitation.
You can enable people to log in to AvayaLive™ Engage anonymously. The anonymous users
do not have to enter their password when these users attend the meeting. 'You can also
configure the environment so that user have to mandatorily log in to the AvayaLive™ Engage
environment. This mandatory log in ensures that you can identify all the attendees.
If you choose to place a link to the environment on your website, you can place the link to a
generic AvayaLive™ Engage website or you can place an embedded link that ensures that the
AvayaLive™ Engage environment opens within your own website. An embedded link creates
the impression that the AvayaLive™ Engage website is seamlessly integrated with your own
website. Embed the AvayaLive™ Engage link to present AvayaLive™ Engage as a branded
corporate solution.
Related topics:
User settings on page 25
Linking to AvayaLive™ Engage from your website
You can place a link to the AvayaLive™ Engage meeting environment on your website. You
can insert a link which enables users to attend meetings anonymously or insert a link which
allows users to enter their details prior to attending any meetings.
An embedded link places the AvayaLive™ Engage window within your own website. An address
link creates a link to a generic AvayaLive™ Engage website.
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Embedding and linking to AvayaLive™ Engage
Note:
Users can attend meetings anonymously only if you enable the anonymous entry user
setting.
Before you begin
Before you link to AvayaLive™ Engage from your website, you must have a valid AvayaLive™
Engage account and a meeting environment.
About this task
The purpose of this task is to make the AvayaLive™ Engage application available on your
website.
Procedure
1. On the AvayaLive™ Engage administration page, click Publish.
AvayaLive™ Engage displays the Publish page.
2. Select the code depending on your requirements. You can embed a link to
AvayaLive™ Engage in an existing Web page or insert an address link to the
AvayaLive™ Engage site:
• To embed an AvayaLive™ Engage link that enables users to attend meetings
anonymously do the following: Under the Embed label, copy the code sample
from the No Login Prompt field and paste it into your website source code.
• To embed a AvayaLive™ Engage link that enables users to enter their details
prior to attending any meetings do the following: Under the Embed label, copy
the code sample from the Login Prompt field and paste it into your website
source code.
• To insert an address link to the AvayaLive™ Engage site that enables users to
attend meetings anonymously do the following: Under the URL label, copy the
code sample from the No Login Prompt field and paste it into your website
source code.
• To insert an address link to the AvayaLive™ Engage site that enables users to
enter their details prior to attending any meetings do the following: Under the
URL label, copy the code sample from the Login Prompt field and paste it
into your website source code.
3. Verify the graphic and the link before uploading your website source code to the
production site.
Example
Many customers include the AvayaLive™ Engage link on their intranet so that internal
associates can conduct AvayaLive™ Engage meetings.
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Linking to AvayaLive™ Engage from your email
Next steps
You can also copy a link to an email invitation, if required.
Related topics:
Anonymous entry on page 26
Ensuring that the invitation email contains your embedded link on page 47
Ensuring that the invitation email contains your embedded link
When a user right-clicks in the environment and selects Collaboration > Invite a friend,
AvayaLive™ Engage generates an email that contains a link to the environment. If you choose
to embed your AvayaLive™ Engage link in your own website, ensure that this invitation email
contains the link to your website. You can do this by configuring a user setting called Use
Custom Invite URL check box in the Settings section.
Note:
The Use Custom Invite URL check box, when populated, is also used as the login URL
included in the email that is sent to users when user-accounts are created or modified.
Related topics:
Configuring user settings on page 27
Linking to AvayaLive™ Engage from your email
You can insert a link to the AvayaLive™ Engage meeting environment in a standard email.
Users must use this link when attending meeting anonymously, or entering their details prior
to attending meetings. When AvayaLive™ Engage displays a Log-in dialog box with the use a
password field, which users can deselect to enter anonymously.
Note:
Users can attend meetings anonymously only if you enable the anonymous entry user
setting.
Before you begin
Before you link to AvayaLive™ Engage from your email, you must have a valid AvayaLive™
Engage account and a meeting environment.
About this task
The purpose of this task is to provide a URL that users can insert in an email.
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Embedding and linking to AvayaLive™ Engage
Procedure
1. On the AvayaLive™ Engage administration page, click Publish.
AvayaLive™ Engage displays the Publish page.
2. Under the URL label, copy the code sample, and paste it into your email.
You can copy the No Login Prompt field details to enable users to attend meetings
anonymously. You can copy the Login Prompt field details to enable users to enter
their details prior to attending any meetings.
Tip:
Include this URL when you schedule meetings using the Calendar feature of your
email application.
Related topics:
Anonymous entry on page 26
Linking to AvayaLive™ Engage statistics
Statistics provide data on the performance of AvayaLive™ Engage to monitor and troubleshoot
the application.
You can copy a link to the AvayaLive™ Engage statistics for your account. You can paste this
link into a HTML-enabled output, such as an email, document, or Web source code.
Before you begin
You must have a valid AvayaLive™ Engage account and a meeting environment.
About this task
The purpose of this task is to allow a wider audience to view the AvayaLive™ Engage statistics
for your account.
Procedure
1. On the AvayaLive™ Engage administration page, click Publish.
AvayaLive™ Engage displays the Publish page.
2. Select the code in the View Statistics field, under the URL column.
3. Paste the code into your HTML-enabled output, as required.
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Linking to AvayaLive™ Engage statistics
Tip:
If administrators have to compile network performance reports for managers, the
administrators might use this link as a reference.
Related topics:
Viewing statistics on page 25
Viewing statistics on page 58
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Embedding and linking to AvayaLive™ Engage
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May 2013
Chapter 8: Viewing statistics and logs
AvayaLive™ Engage analytics
As an AvayaLive™ Engage system administrator, you can view a number of files which monitor
performance and user behavior in the AvayaLive™ Engage environment.
These files consist of a number of statistics files which capture a large amount of valuable
information relating to users and their behavior.Avaya has divided the statistics output into the
following sections so that users can navigate through the information, and locate relevant
statistics:
Section
Description
Dashboard
An overview of the available analytics.
Visitors
Information about the number of users, their origin, and the amount of
time spent on the environment to the AvayaLive™ Engage
environment.
Content
Information about how users interact with content in the AvayaLive™
Engage environment.
Collaboration
Information about how users interact with each other.
Academics
Information about class size, class duration, and statistics related to
instructor and room.
Events
Information about gatherings of multiple users.
Goals
Information about conversions.
Note:
Within the context of AvayaLive™ Engage, a conversion is when a
user takes a specific action. This action is one that the customer
wants to monitor because this information might lead to a sale of the
product.
Last Month
Information about all the activities during the past 30 days.
Performance
Information relating to the performance of the AvayaLive™ Engage
client, server, and content.
Voice Quality
Graphical information relating to the voice quality during sessions.
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Viewing statistics and logs
Section
Description
Misc
Information about user hardware and software.
AvayaLive™ Engage also produces an environment upload log file. The process of uploading
a new environment is comprised of several smaller steps. This upload log tracks the progress
of this process.
Statistics available for AvayaLive™ Engage account
performance
AvayaLive™ Engage generates a number of graphs and reports that detail the performance of
your AvayaLive™ Engage account.
Graphs are interactive. You can hover the mouse over the graphs to get precise details. Live
reports include a live graph of users in volumes, which can be used to support polling.
Heading
name
Description
Location
Ave Visit
Duration
Trend
A trend, or tendency, that indicates whether users View statistics >
are staying in the AvayaLive™ Engage environment Visitors
for longer or shorter periods over the past 90
days.
Bandwidth
Details of the rate at which users upload and
View statistics >
™
download data to and from the AvayaLive Engage Performance
environment.
Cold vs Warm The time, in milliseconds, that the system takes to View statistics >
Startup
Performance
start the AvayaLive™ Engage environment.
Common User The most popular routes through the
Paths
environment.
Conversation
History
The number of visits compared with the number of View statistics >
discussions over the past 90 days.
Collaboration
Conversation
Overview
Details relating to the speech activity in the
View statistics >
environment, such as the time spent talking and the Dashboard
number of discussions.
View statistics >
Collaboration
Conversion by Conversion tracking is an optional service. The
Country
organization must pay for it. Within the context of
AvayaLive™ Engage, a conversion is when a user
takes a specific action. This action is the one that
the management of the organization wants to
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View statistics >
Content
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View statistics >
Goals
May 2013
Statistics available for AvayaLive™ Engage account performance
Heading
name
Description
Location
monitor because it may lead to a sale. For example,
the management might want to track events such
as log-ins, conversations, navigations through the
environment, and so on.
This graph shows a geographical breakdown of
conversions.
Conversion
Types
There are several types of conversions that allow View statistics >
customers to assign monetary values to certain
Goals
events to evaluate the benefit they get from
AvayaLive™ Engage. This table displays the
various conversion types and the monetary value
of these conversions.
For example, when a new user logs in to
AvayaLive™ Engage environment, this action could
be assigned a conversion type called Attract with
a monetary value of ten cents. The action of
navigating through the environment could be
assigned a conversion type called Explore with a
monetary value of five cents.
If customers pay for the conversion feature, they
can work with Avaya to configure the mappings
between events, money, and type labels.
CPU & RAM
This graph displays statistics relating to the
computers that users use to access the
AvayaLive™ Engage environment.
Event History
This table lists the most recent events.
View statistics >
™
Events
Within the context of AvayaLive Engage, an event
is when three or more users are active in the
environment and have at least one conversation.
The Volume column shows the room or area where
the event took place. The Participation Index (PI) is
a value representing how much a user is
participating in the event. A high level of
participation, for example, constantly talking and
gesturing, is ranked to a maximum of 100. A low
level of participation, for example, little
conversation or gesturing, is ranked to a minimum
of 0.
The Normalized Participation Index (n-PI) is the PI
multiplied by the percentage of time that the users
spends in the event. So, if they are in the
environment for the duration of the event, their PI
and n-PI are equal. If they are only in the
environment for 10% of the event, their n-PI is equal
to their PI multiplied by .1. The Top Participant is
the user with the highest n-PI. The table shows a
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Miscellaneous
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Viewing statistics and logs
Heading
name
Description
Location
number of other details relating to the cost savings
involved in the virtual meeting.
54
Event Volume
History
The number of events, such as conferences or
training sessions, in the past 90 days.
Hardware
Details of the computers the users use, such as
View statistics >
type of the CPU, the graphics card, and the record Miscellaneous
and playback devices.
Image
Processing
This graph displays statistics relating to the
computers that users use to access the
AvayaLive™ Engage environment. Image
processing relates to the speed with which the
computers of the users can load, and render the
insertions within the environment.
Last Month
Conversation
Overview
Details relating to the speech activity in the
View statistics >
environment, such as the amount of time spent
Last Month
talking and the number of discussions, over the
past calendar month, which runs from the first day
of the month to the last day of the month.
Last Month
Events
This table lists the events that have taken place
View statistics >
within the past calendar month, which runs from the Last Month
first day of the month to the last day of the month.
Last Month
Largest Event
This table lists the details of the largest event that View statistics >
has taken place within the past calendar month.
Last Month
AvayaLive™ Engage defines the event size in terms
of the number of users involved.
Last Month
Local vs
Global
Collaboration
Percentage of discussions involving users from
different countries in the past calendar month.
View statistics >
Last Month
Last Month
Top 20 Auth
Visitors by
Anon
Conversation
Time
Details of the discussions between authenticated
users and anonymous users in the past calendar
month.
View statistics >
Last Month
Last Month
Top 20
Internet
Service
Providers
Details relating to the most popular ISPs, such as
the number of sessions and users in the past
calendar month.
View statistics >
Last Month
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View statistics >
Events
View statistics >
Performance
May 2013
Statistics available for AvayaLive™ Engage account performance
Heading
name
Description
Location
Last Month
Details of the discussions between users from the View statistics >
Top 20
same country and users from different counties in Last Month
locations
the past calendar month.
(local vs global
conversation)
Last Month
Top 20
Visitors by
Conversation
Time
Details relating to the most talkative users, such as View statistics >
the total amount of time that they have been
Last Month
involved in discussions in the past calendar
month.
Last Month
Top 20
Visitors by
Time Spent
Details relating to the users who have spent the
View statistics >
most amount of time in the environment, such as Last Month
their location, number of visits, and total time spent
in the environment, over the past calendar month.
Note:
This statistic captures the total duration time, so
a single long visit could equate to more time than
multiple shorter visits.
Last Month
Visitor History
The number of new and existing users entering the View statistics >
environment over the past calendar month.
Last Month
Last Month
Visitor Origin
A geographical view of user location, over the past View statistics >
calendar month.
Last Month
Local vs
Global
Collaboration
Percentage of discussions involving users from
different countries.
View statistics >
Collaboration
Log File Data
Details of the logs that AvayaLive™ Engage
generates.
View statistics >
Miscellaneous
Miscellaneous General details, such as total visits, unique visits,
and maximum concurrent users.
View statistics >
Miscellaneous
Most valuable
influencers
View statistics >
Within the context of AvayaLive™ Engage, an
Goals
influencer is a user who influenced a conversion.
For the purposes of this statistic, Avaya assumes
that a user influences a conversion if they talk to the
user who was converted during or just prior to the
time of conversion. The most valuable influencers
are the users who influenced the most conversion
value.
Occupancy
Trend
Occupancy is the number of users in the
environment at the same time. This trend shows
details of whether the environment was
increasingly occupied or decreasingly occupied.
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Visitors
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Viewing statistics and logs
Heading
name
Description
Location
Rendering
Performance
Details of the number of frames per second that
AvayaLive™ Engage displays, as the user
navigates through the environment.
View statistics >
Performance
Server News
Feed
Continuously updated ticker, displaying general
information about the environment.
View statistics >
News
Sites set in
web renderer
If users display a Web page in the environment,
AvayaLive™ Engage displays it here.
View statistics >
Content
Software
Details of the operating systems and browsers of
the users.
View statistics >
Miscellaneous
Startup time
breakdown
Details of the time it takes to complete various
processes during startup.
View statistics >
Performance
Top 20 Auth
Details of discussions between authenticated users View statistics >
Users by Anon and anonymous users.
Collaboration
Conversation
Time
Top 20
Internet
Service
Providers by
Visits
Details of the most popular ISPs, such as the
number of sessions and users.
View statistics >
Visitors
Top 20
Details of the discussions between users from the View statistics >
locations
same country and users from different counties.
Collaboration
(local vs global
conversation)
Top 20 Users
by
Conversation
Time
Details of the most talkative users, such as the total View statistics >
amount of time that they have been involved in
Collaboration
discussions.
Top 20
Visitors by
Time Spent
Details relating to the users who have spent the
View statistics >
most time in the environment, such as their
Visitors
location, number of visits, and total time spent in the
environment.
Trigger Usage Within the context of AvayaLive™ Engage, a trigger View statistics >
is something in the environment with which a user Content
can interact. This list displays the most frequently
used triggers.
20 Most
Recent
Visitors
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Details of the most recent users, such as their
View statistics >
location, number of visits, and total time spent in the Visitors
environment.
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Statistics available for AvayaLive™ Engage account performance
Heading
name
Description
Location
25 most
Within the context of AvayaLive™ Engage, these
valuable users are the users who caused the highest total
(conversions) conversion value. This value could be result of
large numbers of conversions that have a small
monetary value or a fewer number of conversions
that have a large monetary value.
View statistics >
Goals
Visitor
Duration
Distribution
The average length of time users spend in the
environment, while speaking and while silent.
View statistics >
Visitors
Visitor History
The number of new and existing users entering the View statistics >
environment over the past 90 days.
Dashboard
View statistics >
Visitors
Visitor Loyalty
Percentage of users who return to the
environment.
View statistics >
Visitors
Visitor Origin
A geographical view of user location.
View statistics >
Visitors
Visitor
Overview
Summary of user data, such as the number of users View statistics >
and the amount of time they spent in the
Dashboard
environment.
Visit Time
Distribution
Busiest day of the week and busiest time of the
day.
Volumes
Overview
Room by room comparison showing the number of View statistics >
users entering each room and logging out from the Dashboard
environment while in each room.
Volume
Usage
Room by room comparison of the user activity in
each room.
Which groups
converse with
other groups
Details of the discussions between different user
View statistics >
groups. User groups include, meeting room
Collaboration
speakers, auditorium speakers, laser pointer users,
and statistics viewers.
View statistics >
Visitors
View statistics >
Content
Related topics:
Examples of statistics in use on page 58
Viewing statistics on page 58
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Viewing statistics and logs
Examples of statistics in use
You can use the AvayaLive™ Engage statistics for a variety of purposes. Avaya has designed
the statistics module to cater to a number of different audiences, including sales managers,
trainers, and content developers.
Role
Example of a potential use
Content
developers
Content developers can use statistics to optimize their content. For example,
if a content developer notices that users are not going into a certain part of
the environment or interacting with certain triggers, they can update the
environment to suit the users better.
Sales
managers
Sales managers can use the Goals section to identify the best performing
sales agents and the top users. Sales managers can use this information to
improve their sales tactics.
Trainers
Trainers, moderators, or facilitators can use the statistics to monitor whether
certain users are dominating a meeting or other users are not participating
during a class. Trainers can adjust the session accordingly.
Viewing statistics
Statistics provide data on the performance of AvayaLive™ Engage to monitor and troubleshoot
the application.
Before you begin
Before you view statistics, you must have an active AvayaLive™ Engage account.
About this task
The purpose of this task is to look at the recent AvayaLive™ Engage server activity.
Procedure
1. Log in to the administration panel of AvayaLive™ Engage.
Alternatively, you may have received a direct link to the statistics output. You can
click this link to proceed directly to the statistics output. AvayaLive™ Engage might
request your log in credentials when you click the link.
This direct link is available to administrators on the Publish page.
2. On the AvayaLive™ Engage administration page, click Main.
AvayaLive™ Engage displays a small preview of the current environment.
3. In the Statistics section, click view statistics.
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Viewing the upload log
AvayaLive™ Engage displays the statistics interface.
4. Navigate through the statistics interface by clicking any of the menu options on the
left.
Related topics:
Linking to AvayaLive Engage statistics on page 48
Statistics available for AvayaLive Engage account performance on page 52
Viewing the upload log
The log file displays the progress of the environment upload process. If you upload an
environment, you can view a progress log in this file.
Before you begin
Before you view logs, you must have an active AvayaLive™ Engage account.
About this task
The purpose of this task is to look at the recent AvayaLive™ Engage environment upload
activity.
Procedure
1. Log in to the administration panel of AvayaLive™ Engage.
2. On the AvayaLive™ Engage administration page, click Main.
AvayaLive™ Engage displays a small preview of the current environment.
3. In the Current Environment section, click view log.
AvayaLive™ Engage displays the log file.
Example
Typically, these logs provide valuable troubleshooting information.
Related topics:
Uploading a new environment on page 15
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Viewing statistics and logs
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Chapter 9: Distributing AvayaLive™
Engage
Software management systems (SMS)
If you do not want your users to download the AvayaLive™ Engage client software, use a silent
installation method. When you use this method, AvayaLive™ Engage installs in the background
and your users do not see the installation of AvayaLive™ Engage.
You can distribute AvayaLive™ Engage using a distribution method called Software
Management Systems (SMS). The AvayaLive™ Engage client software does not install an icon,
does not require a restart, and does not have any optional components or tasks.
Note:
AvayaLive™ Engage release 3.0 does not support the silent installation for the AvayaLive™
Engage client on the Mac platform. Almost all organizations that support the Mac platform
allow users to install their own software. To install AvayaLive™ Engage centrally on to the
Mac platform, contact Avaya Support at http://support.avaya.com
The following installation procedures are specific to AvayaLive™ Engage on the personal
computer (PC).
To install the AvayaLive™ Engage client software, you must:
1. Install the Firefox Flash plugin to render Flash media
2. Install the AvayaLive™ Engage client software
Related topics:
Installing the Firefox Flash plugin on a personal computer on page 62
Installing the AvayaLive Engage client on a personal computer on page 62
AvayaLive Engage upgrade for a personal computer on page 63
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Installing the Firefox Flash plugin on a personal computer
The Firefox Flash plugin is a prerequisite for running the AvayaLive™ Engage client. Even if
your organization uses Internet Explorer or Google Chrome, you must install the Firefox Flash
plugin.
Procedure
1. Download the installer for the Firefox Flash plugin from Adobe using the following
redirect URL: https://depot.avayalive.com/Flash/InstallerRedirect.txt
Use the redirect URL because Adobe occasionally changes the URL where the
Firefox Flash installer is located. Avaya maintains the redirect so that the installer
is always available.
2. After you download the installer for the Firefox Flash plugin, use the following
command for silent installation of the Firefox Flash plugin:
install_flash_player_32bit.exe /install
3. If you run the Firefox Flash installer in the foreground, use the following code to
extract a return code:
> start /wait install_flash_player_32bit.exe /install
> echo %ERRORLEVEL%
Installing the AvayaLive™ Engage client on a personal computer
Before you begin
Install the Firefox Flash plugin to render Flash media.
Procedure
1. Use the following command for the silent installation of the AvayaLive™ Engage
client installer:
setup-web.alive-client-core-3.0.15_b264.exe /VERYSILENT /SUPPRESSMSGBOXES
This command is an example only for release 3.0.15 of the AvayaLive™ Engage
browser plugin. Always ensure that you update the command with the relevant load
details.
Note:
Ensure that you are using the installer labeled core, which is the only
AvayaLive™ Engage client installer that supports silent installation.
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Software management systems (SMS)
2. If you run the AvayaLive™ Engage installer in the foreground, use the following code
to extract a return code:
> start /wait setup-web.alive-client-core-3.0.15_b264.exe /VERYSILENT /
SUPPRESSMSGBOXES
> echo %ERRORLEVEL%
For more information on installer switches and exit codes, see http://
unattended.sourceforge.net/InnoSetup_Switches_ExitCodes.html
Related topics:
Installing the Firefox Flash plugin on a personal computer on page 62
AvayaLive™ Engage upgrade for a personal computer
If you already have the AvayaLive™ Engage client installed, you might not need to run an
installer for an upgrade. The AvayaLive™ Engage client upgrades without any assistance.
However, you must install the AvayaLive™ Engage client again, if the version number on the
core installer changes with the new software load. For example, if you currently have version
3.0.15 installed on your system, then a new AvayaLive™ Engage client using 3.0.15 does not
require reinstallation. However, if you have an installer with a different version number such
as 3.0.16, then you need to install the AvayaLive™ Engage client again.
The Firefox Flash plugin can be upgraded at your discretion. It is rare for a new AvayaLive™
Engage load to require an upgraded Firefox Flash plugin.
You can contact Avaya Support for more information about the AvayaLive™ Engage client and
the Firefox plugin installation and requirements at http:// support.avaya.com.
Related topics:
Installing the AvayaLive Engage client on a personal computer on page 62
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Distributing AvayaLive™ Engage
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Chapter 10: Managing AvayaLive™ Engage
Backing up
Currently, AvayaLive™ Engage does not have an automated back-up procedure. To back up
an AvayaLive™ Engage server for later restoration, you must save the following:
• All local groups and users created by the AvayaLive™ Engage administration panel,
including Waadmin and Wauploader
• Everything on the W: drive
Restoring
To restore AvayaLive™ Engage, the server must be functional. The restore function is available
on the administration panel.
Before you begin
• Before you restore your AvayaLive™ Engage server, you must first create the backup
file.
• Place the backup file on the server in the w:\web.alive\backups directory before
beginning the restore.
About this task
Use the following procedure to reinstall AvayaLive™ Engage.
Note:
You can only restore AvayaLive™ Engage to the same FQDN that was used to create the
backup. Therefore, use a back-up file for restoration only if you:
• Lost data on an existing machine and want to restore that machine using a back up.
• Want to restore a broken machine. The replacement must have the same FQDN as
the original.
Procedure
1. Log in to the administration panel.
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2. Click the Advanced tab.
3. Click Restore.
The system displays a confirmation dialog box warning of a server restart.
4. Click OK to start the restore.
The system restarts the AvayaLive™ Engage server, the tunnel proxy, and the
AvayaLive™ Engage statistics.
The system displays a message to inform you that the restore process is
complete.
Simplifying the URL
The default AvayaLive™ Engage URL includes the subscription ID, http://<engage FQDN>/1/
html/index.html. To prevent users from gaining access to the subscription ID, configure Web
root redirects using your local browser and the WAWebService to replace the full address with
the FQDN.
Before you begin
• Install, configure, and verify your AvayaLive™ Engagesolution.
• Ensure that the system is functional and stable, and Subscription Configuration is
complete. Perform this task only on a stable system.
About this task
To simplify the URL before distributing to the users, use the following procedure.
Procedure
1. Open a Web browser and enter http://localhost:8080/WAWebService/
WAInterface.asmx?op=WASetupWebRootRedirects in the Address field.
The system displays the WAInterface Web Service screen.
2. In the subscriptionId field, enter 1.
3. In the serverWebFQDN field, enter the FQDN.
4. Click Invoke.
AvayaLive™ Engage restarts, and an XML response displays the following:
• If the response is true, the configuration is successful and users can now
access AvayaLive™ Engage using the FQDN.
• If the response is false, the configuration is unsuccessful and users cannot
access AvayaLive™ Engage using the FQDN.
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Reducing the user limit
5. If the response is false, navigate to W:\web.alive\Logs for the most recent
WAWebService_<datetime>.log file.
The system displays the cause of the failure at the bottom of the file.
6. If the response is true, the new URL for a non-SSL solutions is http://<engage
FQDN>/ , and the URL for an SSL solutions is //<engage FQDN>/.
If you switch from an SSL solution to a non-SSL solution or vice versa, you must
repeat this task.
Reducing the user limit
In AvayaLive™ Engage, the maximum number of users for a server is called Peak Concurrent
Users (PCU). By default, each system is set up for 100 users and five administrators. The
separate administrator count enables administrators to enter the system and to remove users
if required, even if the system reaches full capacity.
You can reduce the PCU, but you cannot increase PCU without affecting voice quality.
Before you begin
Before you reduce PCU, you must install, configure, and verify your AvayaLive™ Engage
solution.
Note:
This method restarts the AvayaLive™ Engage server. Users on the server will be disrupted.
Hence, do not change the PCU limits on active servers.
About this task
Use the following procedure to reduce the PCU in AvayaLive™ Engage.
Procedure
1. Open a Web browser and enter http://localhost:8080/WAWebService/
WAInterface.asmx?op=WAUpdatePCU in the Address field.
The system displays the WAInterface Web Service screen.
2. In the subscriptionId field, enter 1.
3. In the MaxPCU field, enter the new maximum number of users.
4. In the MaxAdminBuffer field, enter the new maximum number of administrators
who can access the server.
5. In the MaxMeetingHosts field, enter 0.
On-Premise Solution (OPS) does not support this field.
6. Click Invoke.
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The system restarts AvayaLive™ Engage and also displays the following XML
response:
• If the response is true, the configuration is successful and the new limits are
set.
• If the response is false, the configuration is unsuccessful and the new limits
are not set.
7. If the response is false, navigate to W:\web.alive\Logs for the most recent
WAWebService_<datetime>.log file.
The system displays the cause of the failure at the bottom.
Note:
If you use this method to increase the PCU, you are in violation of your Avaya
license agreement.
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Index
A
floor plan .....................................................................16
administer ................................................................... 29
groups of users .................................................... 29
administrators ............................................................. 35
analytics ..................................................................... 51
anonymous entry ........................................................ 26
authentication server .................................................. 33
autodial sequence ...................................................... 40
Avaya Mentor videos ....................................................8
AvayaLive Engage ............................................ 7, 45, 63
hosted solution .......................................................7
link ........................................................................45
upgrade ................................................................ 63
G
B
backing up .................................................................. 65
badges ........................................................................26
Buying .......................................................................... 9
AvayaLive Engage ................................................. 9
C
color ...................................................................... 19, 20
choosing ...............................................................20
concepts ..................................................................... 12
conference calls ......................................................... 39
customizing the environment ......................................21
D
deleting a telephone ................................................... 43
E
email ........................................................................... 37
embedded link ............................................................ 47
enterprise authentication server ................................. 33
environment ............................................... 11, 12, 15, 21
customizing .......................................................... 21
new ...................................................................... 15
existing user database ............................................... 33
F
fixed SIP URI .............................................................. 40
Administering AvayaLive™ Engage 3.0
graphics ...................................................................... 21
H
hardware requirements ................................................ 9
I
idle time ...................................................................... 27
installing ..................................................................... 62
AvayaLive Engage client ......................................62
Firefox Flash on personal computer .................... 62
L
link ........................................................................ 46, 47
email .................................................................... 47
Web ......................................................................46
linking to ..................................................................... 23
websites ............................................................... 23
logging out .................................................................. 10
logs ....................................................................... 51, 59
M
managing ....................................................................35
users .................................................................... 35
N
notifications ................................................................ 37
P
peak concurrent users (PCU) ..................................... 67
performance information ............................................ 51
presenting ............................................................. 21, 22
graphics ............................................................... 21
website ................................................................. 22
proxy ...........................................................................40
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R
realm ..................................................................... 40, 42
related documents ........................................................8
related resources ......................................................... 8
Avaya Mentor videos ............................................. 8
removing a telephone ................................................. 43
requirements ................................................................ 9
software and hardware .......................................... 9
restoring ..................................................................... 65
room ......................................................................17, 18
enable .................................................................. 17
S
simple URL ................................................................. 66
SIP ..............................................................................42
SIP ID ......................................................................... 40
SMS ............................................................................61
software management system ................................... 61
software requirements ..................................................9
statistics ............................................... 25, 48, 51, 52, 58
examples ..............................................................58
link ........................................................................48
support ......................................................................... 8
contact ................................................................... 8
T
telephone ....................................................................40
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telephone fields .......................................................... 40
telephony .................................................................... 42
terminology ................................................................. 16
theme ......................................................................... 18
choosing ...............................................................18
U
user database ....................................................... 30, 33
external ................................................................ 33
internal ................................................................. 30
user limit ..................................................................... 67
user settings ......................................................... 25, 27
configuring ........................................................... 27
users ............................................................... 30–32, 35
creating ................................................................ 30
deleting ................................................................ 32
editing .................................................................. 31
V
videos ........................................................................... 8
Avaya Mentor .........................................................8
viewing logs ................................................................ 59
viewing statistics .........................................................58
virtual phone ............................................................... 40
virtual telephones ....................................................... 39
W
Web root redirects ...................................................... 66
websites ..................................................................... 23
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