User Manual
Falcon / US1900
Steam Cleaner
US Steam Corporate Office
7940 Rodeo Trail, Ste 360
Mansfield, TX 76063
(817) 297-7745
www.ussteam.net
(8)
(1)
(2)
(4)
(3)
(5)
(9)
(6)
(7)
(9)
(1)  ExtensionWands
(2)  1-HoleNozzle
(3)  3-HoleNozzle
(4)  TriangleBrush
(5)  3”RoundBrush
(6)1”RoundBrushes
(7)Squeegee
(8)LargeFloorBrush
(9)LargeTriangleBrush
(10)Bonnets
2
TableofContents
QuickStartGuide......................................................................................................................................4
Refilling........................................................................................................................................................5
CleaningandMaintenance...................................................................................................................5
TroubleShooting......................................................................................................................................6
ToolandApplicationGuide...................................................................................................................7
WorkTechniques......................................................................................................................................8
BedBugs......................................................................................................................................................8
Howtoclean Floors........................................................................................................................................................................................9
Kitchen.....................................................................................................................................................................................9
Bathroom.............................................................................................................................................................................10
LivingandBedrooms......................................................................................................................................................11
Windows...............................................................................................................................................................................12
Autos......................................................................................................................................................................................12
Miscellaneous.....................................................................................................................................................................12
NoticesandWarnings..........................................................................................................................13
ServicesandSupport............................................................................................................................14
Returns......................................................................................................................................................14
3
QUICK START GUIDE
DO NOT PLUG IN STEAM CLEANER UNTIL INSTRUCTED
1.
OPEN SAFETY CAP AND FILL TANK WITH WATER: Press and hold
down while turning the safety cap counter clockwise to open. Remove the cap.
Pour in the water from the filler bottle leaving about 1 inch of water in the bottle to
prevent overflow in the tank.
2.
REPLACE THE SAFETY CAP AND TIGHTEN: Turn the cap clockwise to close. Keep
pressing and turning the cap until it is tight.
Note: This cap does not sit flush on the machine and will continue to turn once fully tightened.
3.
PLUG IN THE STEAM CLEANER: Plug the power cord into an outlet. The steam cleaner
should be the only appliance plugged into an outlet. Use only a 15AMP extension cord. If you use an
extension cord, the heating will take longer and steam pressure may be less than optimum.
4.
CONNECT HOSE TO STEAM CLEANER: Lift the hinged hose socket
cover on the front of the steam cleaner and insert the square end of the hose into
the socket until you hear a click.
5.
POWER ON THE STEAM CLEANER: Press the
POWER button to heat the water in the boiler. It will take 9
minutes before your steamer is ready to use. The green
Steam Ready light will illuminate when ready. The Pressure
Gauge must read 3.5 to 4.5 bars before use.
6.
PRESS THE STEAM RELEASE BUTTON (to release
the steam from the boiler to the hose). The orange light on
button will illuminate.
!
!
7.
BLEED THE SYSTEM BEFORE USING: Bleed the hose by turning on low-pressure steam to
! water from the hose into a towel for about 10 seconds.
release excess
8.
SELECT STEAM PRESSURE SETTING.
!
!
!
!
!
!
!
!!!!!!!!!!LOW
STEAM PRESSURE
CONTROL
4
MEDIUM
HIGH
9.
Refilling the Steam Cleaner
When one of the following happens, your steam cleaner is low on water:
Low Water Light
Ø The orange Low Water Indicator Light turns on.
Ø The pressure drops fast (below 2 bars) and pressure
gauge stays low.
Ø Amount of steam is very light and moisture content is low.
How to refill your steamer:
1.
2.
3.
Press the power button to the OFF position. The orange light on the button will turn off.
Leave Steam Release Button “on”
Pull the spray trigger handle until pressure gauge reads ”0” (zero).
Push Turn Power to Off
Leave “Steam Release” in the “On” Position
WARNING: THE DIAL ON THE
PRESSURE GAUGE MUST READ ZERO
BEFORE REMOVING THE SAFETY CAP.
REMOVING THE SAFETY CAP UNDER
PRESSURE CAN RESULT IN SERIOUS
INJURY
4.
5.
6.
WARNING - DO NOT ATTEMPT TO ADD WATER WHILE THE BOILER TANK IS STILL
HOT. LET THE STEAM BOILER COOL AT LEAST 15 MINUTES BEFORE ADDING
WATER.
Cover the safety cap with a towel, press down on cap and turn cap very slowly counterclockwise. You may hear some steam escaping. Keep the towel over the cap. Remove the
safety cap.
Replace safety cap and hand tighten the cap turning clockwise. Plug the steam cleaner in and
press the On/Of (the orange light on the button should illuminate).
Cleaning and Accessory Maintenance
TANK CLEAN TO REMOVE MINERAL DEPOSITS (Do once a month)
1.
2.
3.
4.
5.
6.
When the steam cleaner is cold and unplugged, use a13MM wrench and
remove the drain plug, allowing water to drain from the system.
Mix 3 cups of vinegar and 3 cups of water together and pour into the steam
cleaner tank.
Leave safety cap off and turn on steamer by pushing the power button and
let the steamer heat for 5 minutes.
Turn the power button off and let vinegar and water mixture sit in the steamer for 15 minutes.
Remove drain plug allowing mixture to drain from the steamer.
Add clean water and drain again.
Steamer is now ready for cleaning.
NEVER ADD CHEMICALS INTO THE TANK! Adding any form of chemicals or fragrance to the tank
will void the warranty and could result in malfunction or damage to the system.
5
Troubleshooting
Problem
No Power to Unit
Possible Solution
Check the circuit breaker / circuit panel for tripped breaker.
1)
2)
3)
Is the steam release button in the ON position?
Check the low water light. If on, refill the unit.
Is the pressure 3- 4.5 bars? If not, wait for the unit to build
pressure
Drain boiler and refill with ¾ of the fill bottle or 1.5L of water.
No steam coming out of hose
4)
Water coming out of hose while the
Steamer Is heating.
Make sure the steam button is in the OFF position.
1)
Unit takes more than 15 minutes
to reach full pressure of
3.5-4.5 bars
Is the unit plugged into an extension cord? If so, make sure it is
12 gauge and a maximum length of 25 ft.
Is there more than one appliance plugged into the electrical
outlet? If so, unplug the other appliance or use a different circuit.
Has the boiler tank been cleaned recently? See maintenance
and cleaning instructions
2)
3)
6
TOOL APPLICATION GUIDE
TOOL
USE
STEAM
SETTING
EXTENSION WANDS
INSTRUCTIONS AND TOOL USES
Use with any nozzle/brush combination to extend
reach for floors, walls and ceilings.
LARGE FLOOR BRUSH
Hard Floors
Low
Steam
Used to clean wood or tile floors with an attached
bonnet at low steam.
Decks
.
BRUSH COVER
Carpet
Dust Mites
Mold
Spores
LARGE TRIANGLE BRUSH
Low or
Medium
Steam
Slide on to the bottom of the large brush to kill
dust mites and mold spores in carpets.
Low or Medium
Steam
Used for spot cleaning of carpet and upholstery,
windows, bathtubs, refrigerators,
Countertops, cabinets, blind.
Please test an
inconspicuous
surface
area before
steaming.
Dust Mites and Bed Bugs
Use on a low-pressure setting to sanitize and
kill dust mites in mattresses and other
upholstered items.
Base Boards
Wall Tile
Clothes
SMALL TRIANGLE BRUSH
Surface
Cleaner
Medium
Steam
Use with the 3-hole nozzle to clean into corners.
All Surfaces
Medium
Attached to the 1-hole nozzle for
surface cleaning
3-INCH ROUND NYLON BRUSH
3-HOLE NOZZLE
Any
Combine with the small triangle brush or
3-inch round brush when multi-directional
cleaning action is needed.
Any
Use with any brush
Any Surface
Low or Medium
Attached to the 1-hole nozzle for
surface cleaning
Non-Scratch
Surfaces
Any
1-Hole Nozzle
1-INCH ROUND NYLON
BRUSHES
1-INCH ROUND BRASS
BRUSHES
Non-scratch surfaces including
ovens and grills.
Use with 1-hole nozzle.
WINDOW SQUEEGEE
To clean windows use only low steam.
Windows
Low Steam
7Only
Wipe excess water with microfiber towel or lint free
cloth.
12. WORK TECHNIQUES
The temperature of the steam at the tip of the nozzle is between 312ºF - 285ºF, since the vapor is dry,
it cools to 245ºF 4” from the tip and 185ºF 8” inches from the tip.
Most bacteria begins to die when exposed to temperatures of 245ºF so keeping the tip of the handle
close to the work area is key to successful cleaning.
Using a bonnet clipped to the large floor or triangular brush allows heat to be spread evenly on the
work area. Work from the top down on any area so dirt will not fall on cleaned surfaces.
PRE-STEAM
PRE-TREAT
SPEED
Get into the habit of pre-steaming a surface if it is heavily soiled. At a
4-inch distance, spray steam on surface from all directions for 10 seconds.
Use heat activated Vapormate® to pre-treat surface areas before steaming.
Let the heat do the work for you! Do not move too quickly, unless surface is
sensitive to heat like wood, paint, wallpaper, colored fabrics or plastic.
13.
Bed Bug & Dust Mites
To eliminate bed bugs or dust mites, use the large triangle brush or the Bed
Bugger (ordered separately) on the low steam setting. Bed bugs and dust
mites will die on contact from the steam.
Ø  Move quickly over the mattress and go over each area more than once
to ensure complete and thorough elimination of bed bugs and dust
mites Immediately use a vacuum over treat areas.
Ø  Make sure to treat both sides of the mattress and all areas around the
bed including baseboards.
Ø  Mattress should be slightly damp to the touch but not wet so let it air-dry
before putting bed linens back on the mattress.
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14. HOW TO CLEAN
Floors
a. Tile – Vacuum or pre-sweep then use a large floor or triangle brush at low or medium steam.
b. Tile Grout – Use the 1-inch nylon round brush with the 1-hole nozzle on low or medium steam.
c. Vinyl or Wood – Use the large floor brush with a bonnet at low steam.
NOTE: WHEN STEAMING A WOOD FLOOR, NEVER LET BRUSH STAND IN ONE PLACE
WHILE STEAM TRIGGER IS ON. ALWAYS KEEP BRUSH MOVING. GO OVER AREA TWO OR
THREE TIMES AS NEEDED.
g. Marble Floors - Use the same techniques as used for wood floors, keeping heat and moisture
off the surface as much as possible. Always use Marble conditioner after cleaning. NOTE: SOME
MARBLE SURFACES CAN DISCOLOR.
Carpets
We do not recommend this steam cleaner for cleaning large carpeted areas but rather for spot
cleaning. Carpet fibers melt at temperatures 300ºF and above. The heat from the vapor
system should not melt the fibers, but it can change their shape or color at temperatures
185ºF-250ºF.
Use large floor or triangle brush on medium steam setting, 2 inches above carpet, and pre-steam a
6x6 foot area. The steam will cause the dirt and soil particles to loosen their grip on the carpet
fibers and opens up the fibers. Then use a large brush with a bonnet on medium steam pressure
and go over pre-steamed area with same movements as when you vacuum. Change towels when
dirty. Repeat these steps if necessary.
Tips for Treating Carpet Stains
If the stain is only on the surface of the carpet, it can be removed by shooting the steam against the
spot from the side, 1-2 inches above surface. Hold a towel on the other side to catch the residue.
This prevents driving the particles deeper into the fibers.
Kitchen
Sink
Use the 3-inch nylon round or small triangular brush with the 3-hole nozzle on medium steam.
Stovetop
Use the 3-inch round brush or small triangular brush with the 3-hole nozzle at low/medium steam.
Use the 1-inch round brush attached to the 1-hole nozzle for cleaning burners.
Oven Interior
Use the 1-inch brass round brush with the 1-hole nozzle.
DO NOT SCRUB SURFACE. THIS MAY DAMAGE THE ENAMEL.
Countertops
a. Method 1 - Use 3-inch round brush with 3-hole nozzle in slow, back and forth movements at low
or medium steam. Wipe with clean cotton towel.
b. Method 2 - Use the large triangular brush with a bonnet. Pre-heat towel 3 to 5 seconds. Clean
surface using back and forth movements.
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Cabinet or Drawer Facings
Use the large triangular brush with a bonnet at low or medium steam.
Corners/Crevices
Use the 1-hole nozzle attached to the hose handle at low or medium steam to blow out dirt. Catch
dirt with a spare cotton towel to prevent it from spraying everywhere.
Refrigerator – Please remove food, bins and shelves from the refrigerator before cleaning.
a. Exterior Surfaces – Use the large triangular brush with a bonnet on low or medium steam.
b. Interior Surfaces – Use the 3-inch round brush or small triangular brush with the 3-hole nozzle
on low or medium steam. Use separate towel to wipe up loosened dirt. Never use hot steam on
cold glass.
c. Door Moldings – Use the 1-inch nylon bristle round brush with the 1-hole nozzle. Use separate
towel to mop up loosened dirt.
d. Defrosting Freezer – Use the 1-inch nylon bristle round brush with the 1-hole nozzle on low or
medium steam. Use separate towel to mop up water.
Dishwasher
Use the 1-hole nozzle on low or medium steam to clean out corners and edges. For light
scrubbing, add the 1-inch round nylon brush.
Bathroom
Mirrors/Glass/Windows
Use the squeegee tool on the LOW steam setting.
CAUTION! ALWAYS PREHEAT GLASS WITH THE SQUEEGEE 2-3 INCHES FROM SURFACE
BEFORE CLEANING! DO NOT CLEAN GLASS WHEN TEMPERATURES ARE BELOW
FREEZING POINT! NEVER CLEAN A GLASS THAT HAS A CRACK!
Toilet - DO NOT PUT THE BRUSH OR HOSE HANDLE UNDER WATER
Exterior cleaning uses the small triangular brush with the 3-hole nozzle on low or medium steam.
Interior cleaning use the 1” nylon round brush with the 1-hole nozzle for cleaning on low or medium
steam. Start from the top of the toilet and work down to the base.
Faucets
Use the 3-inch nylon round brush or small triangular brush with the 3-hole nozzle on low.
Bathtub/Shower
a. Fiberglass – Pre-spray the area with heat activated Vapormate®. For crevices use the 1” nylon
brush with the 1-hole nozzle. Use large triangle brush with bonnet on walls of tubs.
b. Ceramic – Use the large triangular brush with a bonnet on low steam setting to avoid scratching
surface.
c. Shower door – Use the large triangle brush with a bonnet on the low steam setting. Lightly
applying Vapormate® assists in naturally removing mineral deposits or soap scum.
CAUTION: DO NOT USE THE BRUSH IN A CONCENTRATED AREA FOR MORE THAN
TWO OR THREE SECONDS, GLASS COULD BREAK.
d. Silicone Sealant – Use the 1-hole nozzle on low or medium steam, no closer than one-inch, use
back and forth movement blowing out debris.
10
Living & Bed Rooms
Walls, painted trim or molding
Use the large floor brush with a bonnet on the low steam setting with a bonnet. Pretest an
inconspicuous area to be cleaned for paint thickness since it is easy to take paint off walls.
Wallpaper
a. Washable - If surface is heavily soiled, pre-steam surface and spray the towel with
Vapormate®. Follow up with a clean towel to remove soap residue. If wallpaper is textured, presteam 2 inches off surface on low or medium steam settings. Wipe with towel after treating.
Do not stay on one spot too long.
a. Non-Washable - Use large triangle brush with a bonnet. Preheat towel and wipe with no
steam. Move quickly with smooth strokes. Do not stay on one spot too long.
b. Removing - Use wallpaper remover attachment (sold separately) or use the large triangle
brush with bonnet. Start in one corner hold in one spot for 5 to 10 seconds. Pull corner out
start peeling back while moving wallpaper remover or triangle brush slowly back and forth.
Painted walls and ceilings: CAUTION: THE STEAM MAY REMOVE SOME PAINT.
a. Oil Paint - Use large triangle brush on low steam. Do not stay on one spot too long. Use
extension tubes to reach ceilings.
b. Latex Paint - Use large triangle brush with a towel on the low steam setting. Preheat the towel
and wipe with no steam. Do not apply pressure. Move quickly with smooth strokes or use
nozzle about 5-inch off surface to pre-steam spot
Tracks, Moldings
a. Tracks - Use 1-hole nozzle with 1” nylon brush on low or medium steam.
b. Moldings - Use 1-hole nozzle on low or medium steam. Hold the nozzle in one hand and a
towel in the other hand. Move the nozzle and towel at the same time in one direction, blowing
the dirt into the towel. Hold the nozzle parallel to surface. Move quickly. Wipe with dry towel.
Blinds USE ONLY ON METAL BLINDS
Close blinds. Use a low steam setting with the large triangular brush with an attached bonnet. Work
gently in a horizontal direction.
Open blinds and use 1-hole nozzle to blow dust onto window on medium steam.
Upholstery ALWAYS CHECK AREA FOR SCOTCH GUARDING.
Use the large floor or triangle brush with bonnet, heat bonnet 3 to 5 seconds at low steam. Pretest
an inconspicuous area and work quickly and lightly especially if fabric has Scotch Guard. If material
seems to be getting too wet, cut steam off. Reheat towel as needed.
Leather
DO NOT CLEAN INTERIOR LEATHER FURNITURE WITH STEAM.
Vinyl
Using 1-hole nozzle, blow out cracks and crevasses. Use appropriate brush.
Windows
11
Window Sills and Thresholds
Use the 1” nylon brush with 1-hole nozzle on medium steam.
Window Frame
a. Painted wood and plastic - Use nozzle with nylon brush.
b. Aluminum - Use 1” inch brass brush directly on the surface to remove dirt and to polish. Wipe
with towel.
Window Screens
Use the large triangular brush with bonnet or the window squeegee tool on a low steam.
Auto
Wheels
Use triangular brush on medium steam and vigorously brush dirt away. Use smaller tools for
crevices if needed to finish job.
Carpets and Upholstery
Pretest area and work quickly and lightly especially if fabric has Scotch Guard.
Use the large triangle brush with a bonnet on low steam setting. Pre-steam bonnet 3 to 5 seconds
at low steam. Clean using back and forth movement and do not stay in area for too long.
Leather
Do not clean interior leather upholstery with steam.
Vinyl
Using 1-hole nozzle on the low steam, blow out cracks and crevasses in the vinyl
Air Conditioning or Heating Vents
Turn OFF air conditioning or heating. Put a large towel under the vents on the floor and cover the
seats. Use the 1-hole nozzle (no brush) attached to the hose handle and insert nozzle tip into the
vent on low steam.
Dashboard
Use the small triangular brush with the 3-hole nozzle. Wipe immediately with a microfiber cloth.
Miscellaneous
Clothing
Use the large triangular brush (no towel) on the low steam. \
Deck
Use the large floor brush on low steam setting. Increase volume on tough areas. Rinse with a
garden hose.
Golf Clubs
Use the small nylon brush with 1-hole nozzle. Scrub lightly and wipe with cotton microfiber towel
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NOTICES
1. Read all instructions before using this steam cleaner. Save these instructions for future
reference.
2. Use of any replacement parts other than authorized US Steam parts voids all warranties and can
cause bodily injury to the operator and damage equipment.
3. Service performed by anyone other than factory authorized personnel will void warranty.
WARNINGS
1. DO NOT leave the steam cleaner unattended while plugged in. Turn off all controls and unplug the
electrical cord when not in use, when moving to another location and before servicing.
2. DO NOT use with a damaged cord or plug. If the steam cleaner is not working as it should, has
been dropped, damaged, left outdoors or dropped into water, call for service before using.
3. NEVER attempt to disassemble this product in a way not instructed in this manual.
4. DO NOT handle the plug with wet hands.
5. DO NOT use near children.
6. DO NOT pull or carry by cord. Keep cord away from heated surfaces.
7. DO NOT use extension cords greater than 25 ft. or cords or outlets with inadequate current carrying
capacity (15 AMP capacity, and must have ground wire capabilities).
8. Keep body, hands, and feet away from nozzle or brush steam. Steam can cause burns.
9. ALWAYS set safety switch on hose handle into the locked position when not in use.
Not setting safety switch to locked position could result in an injury.
10. ALWAYS test a small area before cleaning a large area on any type of surface to make sure no
damage will occur.
11. DO NOT expose machine to freezing temperatures while not in use.
12. DO NOT store gasoline or other flammable vapors and liquids in the vicinity of this or any other
appliance.
ELECTRICAL CONNECTIONS
The steam cleaner uses 110 Volts and will pull 12.9 Amps when starting.
It should be the
only appliance plugged into an outlet.
1. Any alteration of electrical cord supply on this steam cleaner will void all warranties.
2. Once electrical hook-up meets requirements, make sure all switches on front of unit are in the off
position before plugging unit into electrical outlet.
3. For circuit breaker protection, if possible plug the unit into an outlet isolated from other equipment,
or turn the other equipment off while using the steam cleaner — the combined electrical amperage
of other equipment and the steam cleaner together may cause a circuit breaker to trip.
4. Always press the power button to OFF before you unplug the unit.
5. Removing the ground prongs from the power cord will void any and all warranties and can cause
risk of shock or injury.
6. Only use extension cords with a minimum of 15AMP rating and no longer than 25 ft. in length.
KEEP FOR YOUR RECORDS. THIS MANUAL MUST BE RETAINED FOR FUTURE REFERENCE.
PLEASE READ, UNDERSTAND AND FOLLOW THE INSTRUCTIONS AND WARNINGS CONTAINED IN
THIS MANUAL BEFORE USING THIS VAPOR STEAM CLEANER.
In order to reduce the risk of fire, electric shock, personal injury or damage to property, follow these
instructions carefully. When using electrical appliances, basic safety precautions should be followed.
13
STANDARD TERMS AND CONDITIONS
Your steamer comes with a one year limited warranty, which becomes effective on the date of shipment from US
Steam and is granted to the initial customer and is nontransferable. Any claims under this warranty must be made
before the end of the applicable warranty period. During such period if US Steam determines that a part or system is
defective in material or workmanship, US Steam, at its option, will provide you with a repaired part or replace any part
that is covered by the limited warranty. US Steam reserves the right to substitute functionally equivalent new or
serviceable reconditioned parts or systems. US Steam’s responsibility is limited to repair, replacement, credit or
refund, any of which may be selected by US Steam at its sole discretion. The Warranty does not cover defects or
damage arising from the disassembly or attempted disassembly of your steamer.
The limited warranty covers only defects arising from normal use and does not include malfunctions or failures arising
from: misuse, abuse, neglect, alteration, usage not in accordance with user manual and instructions, depletion of
consumables, acts of nature or damage caused by repairs where such repairs were made without US Steam’s express
approval.
SERVICE AND SUPPORT
Before you ship your steam cleaner for service, you must call 1-800-613-3874 (M-F 9am-4:30pm Central Time) or
contact us through the web at www.ussteam.net our customer service representative will explain how you must
package and ship your Steamer to prevent further damage. The Customer Service Representative will also provide
you with a return authorization (RMA), if required.
RETURN PROCEDURES
Prior to returning the product(s) you must obtain a Return Merchandise Authorization (RMA) by calling 1-888-7881234. No returns will be accepted without RMA #. When packing the Steamer, you must use the original packing
material to prevent damage in shipping. Make sure you include all items and accessories. You will be responsible for
all shipping cost. Send returns to
US Steam
7940 Rodeo Trail, Ste 360
Mansfield, TX 76063
LIMITATIONS
EXCEPT AS SET FORTH HEREIN, US STEAM MAKES NO WARRANTIES, EXPRESSED OR IMPLIED, AND
DISCLAIM AND NEGATE ALL OTHER WARRANTIES, INCLUDING WITHOUT LIMITATIONS, IMPLIED
WARRANTIES OF MERCHANTABILITY, FITNESS FOR THE PARTICULAR PURPOSE AND CONFORMITY
TO MODELS OR SAMPLES. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED
WARRANTIES, SO THESE LIMITATIONS MAY NOT APPLY TO YOU.
GOVERNING LAW, JURISDICTION AND COSTS
THESE LIMITED WARRANTIES ARE INCORPORATED INTO AND ARE ESSENTIAL AND MATERIAL
PROVISIONS OF THE TERMS AND CONDITIONS OF SALE OR SELLER PRODUCTS TO YOU. ALL
DISPUTES ARISING OUT OF OR RELATED TO THE LIMITED WARRANTY SET FORTH HEREIN
(CUSTOMER DISPUTES) SHALL BE GOVERNED BY THE LAWS OF THE STATE OF TEXAS. THE
CUSTOMER HEREBY CONSENTS TO THE JURISDICTION AND VENUE OF THE STATE COURTS OF
TEXAS TO RESOLVE ANY AND ALL CUSTOMERS DISPUTES WITH BOSTON GREEN GOODS, INC.,
AND THE CUSTOMER WAIVES ALL DEFENSES TO SUCH JURISDICITON AND VENUE INCLUDING,
BUT NOT LIMITED TO, ANY DEFENSE BASED ON INCONVENIENT FORUM. IN THE EVENT THE
CUSTOMER AND BOSTON GREEN GOODS, INC. ARE UNABLE TO RESOLVE ANY CUSTOMER
DISPUTE, AND ANY COLLECTION ACTION, SUIT OR OTHER JUDICIAL PROCEEDING IS
COMMENCED; THE PREVAILING PARTY IN ANY SUCH ACTION, SUIT OR PROCEEDING SHALL BE
ENTITLED TO RECOVER ITS COSTS AND REASONABLE ATTO RNEY’S FEES INCURRED.
14