OPERATING INSTRUCTIONS Basic Guide

OPERATING INSTRUCTIONS
Basic Guide
Tablet Computer
A1
A2
Model No.
FZ-G1 series
Useful Information
Handling and Maintenance.............................. 13
Installing Software........................................... 19
Troubleshooting
Troubleshooting (Basic)................................... 25
Useful Information
Introduction......................................................... 2
Description of Parts............................................ 4
First-time Operation............................................ 6
Turning On / Turning Off.................................. 12
Troubleshooting
Getting Started
Getting Started
Contents
LIMITED USE LICENSE AGREEMENT.......... 30
Contrat de licence d’usage limité.................... 32
Specifications.................................................. 34
LIMITED WARRANTY..................................... 39
LIMITED WARRANTY (GARANTIE LIMITÉE)..... 44
Standard Limited Warranty.............................. 46
Please read these instructions carefully before using this product, and save this manual for future use.
Appendix
Appendix
Introduction
Thank you for purchasing this Panasonic product. For optimum performance and safety, please
read these instructions carefully.
In these instructions, the names are referred as follows.
indicates Windows 10 Operating System.
indicates Windows 7 Operating System.
n Terms and illustrations in these instructions
CAUTION :
NOTE :
Getting Started
Enter :
Alt + Del :
è:
:
- [All Apps] : Touch
Conditions that may result in minor or moderate injury.
Useful and helpful information.
Press [Enter] key.
Press and hold [Alt] key, and then press [Del] key.
Page in these Operating Instructions or in the Reference Manual.
Reference to the on-screen manuals.
(Start) and then touch [All Apps].
(Start) - [All Programs] : Touch
(Start), and then touch [All Programs].
l Some illustrations are simplified to help your understanding and may look different from the
actual unit. Some types of software are automatically updated, and differences may occur
from descriptions in this manual.
l If you do not log on as an administrator, you cannot use some functions or cannot display
some screens.
l Refer for the latest information about optional products to the catalogs, etc.
l In these instructions, the names and terms are referred as follows.
Ÿ “Windows 10 Pro 64-bit” as “Windows” or “Windows 10”
Ÿ “Windows 7 Professional 32-bit Service Pack 1” and “Windows 7 Professional 64-bit Service
Pack 1” as “Windows” or “Windows 7”
Ÿ “Multilingual User Interface” as “MUI”
Ÿ “Operating Instructions Reference Manual” and “Operating Instructions Connect to a network” as the “Reference Manual” and “Connect to a network”.
l
Screen messages are explained in [English (United States)].
(Depending on the language preference, some screen messages in these instructions are different from the actual screen messages. For example, [Flight mode] may be displayed instead
of [Airplane mode] in some language preference.)
n Disclaimer
Computer specifications and manuals are subject to change without notice. Panasonic Corporation assumes no liability for damage incurred directly or indirectly from errors, omissions or discrepancies between the computer and the manuals.
n Trademarks
Microsoft®, Windows®, and the Windows logo are registered trademarks of Microsoft Corporation
of the United States and/or other countries.
Intel, Core and PROSet are either registered trademarks or trademarks of Intel Corporation.
microSDXC Logo is a trademark of SD-3C, LLC.
2
n On-screen Manual
For further information about the computer, you can refer to the on-screen manual.
l Operating Instructions - Reference Manual
The Reference Manual contains the practical information to help you fully enjoy the computer’s performance. Update it to the latest version for reference.
l Important Battery Tips
The Important Battery Tips will provide you with the battery information so that you can use
the battery in the optimum condition to obtain longer operation time.
l Update the on-screen manuals
This describes the procedures to update the on-screen manual.
l Operating Instructions - Connect to a network
This describes the connection procedures using the network devices mounted on this unit.
To access the on-screen manuals, follow the steps below.
Double-touch [Manual Selector] on the desktop, and select the manual and the touch [Open].
Getting Started
Adobe, the Adobe logo and Adobe Reader are either registered trademarks or trademarks of
Adobe Systems Incorporated in the United States and/or other countries.
Bluetooth® is a registered trademark owned by Bluetooth SIG, Inc., U.S.A. and licensed to
Panasonic Corporation.
HDMI, the HDMI Logo and High-Definition Multimedia Interface are trademarks or registered
trademarks of HDMI Licensing LLC in the United States and other countries.
Names of products, brands, etc., appearing in this manual are trademarks or registered trademarks of their respective own companies.
1. Double-touch the [Panasonic PC Settings Utility] on the desktop screen, and then touch [Support] - [Manual] - [Launch Manual Selector].
2. Select the manual and touch [Open].
NOTE
l [Contents] tab or [Search] tab of the on-screen manuals is displayed on the left side of the window.
Select tab and display the desired item.
3
Description of Parts
Front side
Right side
㪘
㪙
㪜
㪚
㪛
㪡
㪢
㪣
㪝
Getting Started
㪞
㪟 㪠
Front Camera
Reference Manual “Camera”
è
A: Camera Indicator
B: Camera Lens
C: Microphone
D:Ambient Light Sensor
The ambient light sensor is equipped with
an automatic brightness adjustment function that adjusts the display screen.
(è page 15)
E: Security lock
A Kensington cable can be connected.
For further information, read the manual
that comes with the cable.
F: DC-IN jack
G:Tablet Buttons
Reference Manual “Tablet Buttons”
è
H:LED Indicator
: Power Indicator
Off : Power off/Hibernation, Green:
Power on, Blinking green: Sleep,
Blinking green and orange: Cannot
power on or resume due to low temperature.
: Drive status
: Battery status
è page 14 “When the battery indicator does not light on”
Reference Manual “Battery
è
Power”
I: Power Switch
4
J: USB3.0 Port
Reference Manual “USB Devices”
è
K:HDMI Port
Reference Manual “External Disè
play”
L: Headset Jack
A headset or headphone can be connected.
Rear side
㻭 㻮
㻯 㻰㻱 㻲 㻳 㻴
㻵
㻶
㻷
㻿
A:Ventilation Hole (Intake)
B:Ventilation Hole (Exhaust)
C:Dust Cover
è page 16 “To clean inside of the dust cover”
D:USB2.0 Port*1 / LAN Port*2 / Serial Port*3 /
microSD Memory Card Slot*4 / GPS*5
*1
Only for model with USB2.0 port
Reference Manual “USB Devices”
è
*2
Only for model with LAN port
Connect to a network “LAN”
è
*3
Only for model with Serial port
Reference Manual “Serial Port”
è
*4
Only for model with microSD memory card slot
Reference Manual “microSD Memory Card”
è
*5
Only for model with GPS
Rear Camera
<Only for model with Rear Camera>
Reference Manual “Camera”
è
E: Camera Indicator
F: Camera Lens
G: Camera light
H:Battery Pack
Reference Manual “Battery Power”
è
I: Battery Latch
Reference Manual “Battery Power”
è
J:Wireless LAN Antenna / Bluetooth Antenna
<Only for model with wireless LAN>
Connect to a network “Wireless LAN”
è
<Only for model with Bluetooth>
Reference Manual “Bluetooth”
è
㻽 㻾
K: Wireless WAN Antenna
<Only for model with wireless WAN>
Reference Manual “Wireless WAN”
è
L:Smart Card Slot*6 / Magnetic Stripe
Card Reader*7 / Contactless Smart Card
Reader*8 / Built-in Bridge Battery*9
*6
Only for model with Smart Card Slot
Reference Manual “Smart Card”
è
*7
Only for model with Magnetic Stripe Card
Reader
Reference Manual “Magnetic Stripe
è
Card Reader”
*8
Only for model with Contactless Smart
Card Reader
Reference Manual “Contactless
è
Smart Card Reader”
*9
Only for model with Built-in Bridge Battery
Reference Manual “Battery Power”
è
M:External Antenna Connector
N:LED Indicator (Battery status)
<Only for model with Built-in Bridge Battery>
Reference Manual “Battery Power”
è
O:SIM Card Slot
<Only for model with wireless WAN>
Reference Manual “Wireless WAN”
è
P: Expansion Bus Connector
Reference Manual “Cradle”
è
Q:Wireless LAN Antenna
<Only for model with wireless LAN>
Connect to a network “Wireless LAN”
è
R:Speaker
S: Pen Holder
Getting Started
㻸 㻹 㻺㻻 㻼
5
First-time Operation
nPreparation
ACheck and identify the supplied accessories.
If you do not find the described accessories, contact your support office.
• AC Adaptor. . . 1 • AC Cord. . . . . 1 • Battery Pack . . . . . . 1 • Digitizer pen. . . . . . . 1
Model No:FZ-VZSU84AU
or FZ-VZSU88U
Model No:
CF-AA6413C
Getting Started
• Tether. . . . . . . 1 • Soft Cloth. . . . 1
• OPERATING INSTRUCTIONS - Read Me First . . . . . . . . . . . . . . . . 1
1
1
1
Insert the battery pack
Turn over the computer and insert the battery pack (A) until it touch
to the secured position (B).
l Make sure no foreign objects are under the computer.
CAUTION
2
l Make sure the latch is securely locked. Otherwise the battery
pack may fall when you carry the computer.
l Do not touch the terminals of the battery pack and the computer.
Doing so can make the terminals dirty or damaged, and may
cause malfunction of the battery pack and the computer.
NOTE
l Note that the computer consumes electricity even when the computer power is off. If the battery pack is fully charged, the battery
will fully discharge in the following period of time:
Status
Discharge period
FZ-VZSU84AU
FZ-VZSU88U
When power is off / Approx. 7 weeks
Approx. 14 weeks
In hibernation
In sleep
Approx. 10 days
Approx. 20 days
<Only for model with Built-in Bridge Battery>
The period of time is the value when the built-in bridge battery is
fully charged.
<Only for model with LAN>
If “Wake Up from wired LAN” is enabled, the period of time will
be shorter.
6
2
Attach the pen (included) to the computer
The tether prevents the pen (included) from falling accidentally.
A Pass one of the loops
through the hole.
㪉
㪊
㪋
㪈
CThread the second loop on
the tether through the hole
as illustrated.
㪉
㪊
㪊
㪋
DPass the pen and tether
through the second loop.
㪈
㪈
㪉
㪉
㪊
㪋
㪋
CAUTION
Getting Started
㪈
BPass one of the loops
through another loop.
l Do not pull the tether with excessive force. The pen (included) may
hit the computer, person’s body or other objects when released.
3
3
Connect your computer to a power outlet
A Open the cover.
B Connect the computer to a power outlet.
The battery charging starts automatically.
CAUTION
㻝
㻞
l Do not disconnect the AC adaptor until the first-time operation
procedure is completed.
l When using the computer for the first time, do not connect any
peripheral device except the battery pack and AC adaptor.
l Handling the AC adaptor
Ÿ Problems such as sudden voltage drops may arise during periods of thunder and lightning. Since this could adversely affect
your computer, an uninterruptible power source (UPS) is highly
recommended unless running from the battery pack alone.
4
4
Turn on the computer
Press and hold the power switch
(A) lights.
(B) until the power indicator
CAUTION
l Do not press the power switch repeatedly or do not hold the
power switch for four seconds or longer.
㻭㻮
7
First-time Operation
5 <For MUI OS model>
Select language and OS (32-bit or 64-bit)
CAUTION
l Carefully choose your language because you cannot change
it later. If you set a wrong language, you need to reinstall
Windows.
NOTE
Getting Started
l You can operate with the Tablet Buttons. Follow the
instructions.
:↑
:↓
: Enter key
: Tab key
A Select language and OS (32-bit or 64-bit) on “Select OS” screen
and touch [OK].
The language setting will start by touching [OK] on the confirmation screen.
The language and OS setting will be completed in about 15 minutes.
B When termination screen is displayed, touch [OK] to turn off the
computer.
6
Setup Windows
Select language and touch [Next].
Turn on the computer.
Follow the on-screen instructions.
l The computer restarts several times.
l After the computer is turned on, the screen remains black or
unchanged for a while, but this is not a malfunction. Wait for a
moment until the Windows setup screen appears.
l Setup of Windows will take approximately
5 minutes /
20 minutes.
Go to the next step, confirming each message on the display.
Follow the steps below.
l
AWhen “Enable sensors” is displayed, touch [Enable this sensor].
BWhen the [User Account Control] screen is displayed, touch
[Yes].
CAt the [Display Rotation Tool] confirmation screen, touch [Yes].
The computer restarts automatically, and the setting is enabled.
8
l You can set the Wireless Network after the setup of Windows is
complete.
If “Let’s get connected” is displayed, select “Skip this step”.
“Join a wireless network” screen may not appear.
7
Getting Started
CAUTION
l You can change the user name, password, image and security
setting after setup of Windows.
l Remember your password. If you forget the password, you cannot use Windows. Creating a password reset disk beforehand is
recommended.
l Do not use the following words for user name: CON, PRN, AUX,
CLOCK$, NUL, COM1 to COM9, LPT1 to LPT9, LPT, &, space
@.
In particular, if you create a user name (account
l
name) that includes the “@” mark, a password will be requested
at the log-on screen, even if no password has been set. If you try
to log on without entering a password, “The user name or password is incorrect.” may be displayed and you will not be able to
log on to Windows (è page 27).
l Use standard characters as a computer name: numbers 0
through 9, uppercase and lowercase letters from A to Z, and the
hyphen (-) character.
If the error message “The computer name is not valid” appears,
check if characters other than the above are not entered. If the
error message still remains on the display, set the key entry
mode to English (“EN”) and enter characters.
Restart the computer
(Start).
A Touch
(Power) - [Restart].
B Touch
l A portion of the Panasonic PC Settings Utility functions will be
enabled after the computer restarts.
8
Update the on-screen manual
Sign in /
Log
A Connect to the internet.
on to Windows as an administrator.
For further information, refer to
OPERATING INSTRUCTIONS - Connect to a network.
B Update the on-screen manual.
Double-touch the [Panasonic PC Settings Utility] on
the desktop screen, and then touch [Support] - [Manual] - [Launch
Manual Selector].
Double-touch [Manual Selector] on the desktop.
Follow the on-screen instructions.
9
Create a recovery disc
A recovery disc allows you to install OS and restore its factory default condition, in case, the recovery partition of the flash memory is damaged. We
recommend creating a recovery disc before you begin using the computer.
Refer to è
OPERATING INSTRUCTIONS - Reference Manual
“Recovery Disc Creation Utility” about creating the disc.
9
First-time Operation
Getting Started
NOTE
Panasonic PC Settings Utility
l
You can check the status of the computer, and change the settings. Double-touch [Panasonic
PC Settings Utility] on the desktop to start the utility. (è
Reference Manual “Panasonic PC
Settings Utility”)
l PC Information Viewer
This computer periodically records the management information of the flash memory, etc. The
maximum data volume for each record is 1024 bytes.
This information is only used for estimating the cause when the flash memory goes down by
any possibility. They are never sent to outside via network nor used for any other purpose
except for the purpose described the above.
To disable the function, add the check mark for [Disable the automatic save function for management information history] in [Hard Disk Status] of PC Information Viewer, and touch [OK].
Then follow the on-screen instructions.
Reference Manual “Troubleshooting (Advanced)” - “Checking the Computer’s Usage
(è
Status”)
<For MUI OS model>
l
In the default settings, a shortcut icon for Korean language is on the Desktop screen. You may
delete the icon if not necessary.
<For MUI OS model>
l
If the recovery partition is deleted, you cannot create Recovery Disc(s).
nBefore using wireless function
ATouch (Notification) at the task tray, and then touch (All settings) - [Network & Internet] [Airplane mode].
Set [Airplane mode] to [Off], and then;
set [Wi-Fi] to [On] (for wireless LAN).
set [Cellular] to [On] (for wireless WAN).
set [GPS] to [On] (for wireless WAN).
set [Bluetooth] to [On] (for Bluetooth).
ATouch the Wireless Switch Utility icon to show the pop-up menu.
BSelect ON for the device you want to enable.
nAbout the partition structure
You can shrink a part of an existing partition to create unallocated disk space, from which you can
create a new partition.
CAUTION
l Do not add or delete partitions in Windows 10, as the Windows area and recovery partition
must be adjacent to each other in Windows 10.
n
To change the partition structure
(Start) and touch and hold [Computer], then touch [Manage].
ATouch
l A standard user needs to enter an administrator password.
BTouch [Disk Management].
CTouch and hold the partition for Windows (“c” drive in the default setting), and touch [Shrink
Volume].
l The partition size depends on the computer specifications.
10
D Input the size in [Enter the amount of space to shrink in MB] and touch [Shrink].
l You cannot input a larger number than the displayed size.
l To select [Reinstall Windows to the OS related partitions.] in installing OS
(è page 21), 60 GB or more is necessary for [Total size after shrink in MB].
ETouch and hold [Unallocated] (the shrunk space in the step D) and touch [New Simple
Volume].
F Follow the on-screen instructions to make the settings, and touch [Finish].
Wait until formatting is completed.
NOTE
Getting Started
l You can create an additional partition using remaining unallocated space or newly creating
unallocated space.
l To delete a partition, touch and hold the partition and touch [Delete Volume] in the step C.
11
Turning On / Turning Off
Turning On
Press and hold the power switch
(è page 4) until the power indicator
(è page 4) lights.
NOTE
Getting Started
l Do not press the power switch repeatedly.
l The computer will forcibly be turned off if you press and hold the power switch for four seconds or longer.
l Once you turn off the computer, wait for ten seconds or more before you turn on the computer
again.
turns off.
l Do not perform the following operation until the drive indicator
Ÿ Connecting or disconnecting the AC adaptor
Ÿ Pressing the power switch
Ÿ Touching the tablet buttons, screen or external mouse/keyboard
Turning Off
A Touch
B Touch
Touch
(Start) at the lower left.
(Power) - [Shutdown].
(Start) - [Shutdown].
NOTE
l
To turn off the computer completely, proceed as follows.
(Start) at the lower left, and the touch
(Settings) - [Update & security] - [recovA Touch
ery].
B Touch [Restart now] under “Advanced startup”.
C Touch [Turn off your PC].
Precautions against Starting Up/Shutting Down
l Do not do the following
Ÿ Connecting or disconnecting the AC adaptor
Ÿ Pressing the power switch
Ÿ Touching the screen or external mouse/keyboard
NOTE
l To conserve power, the following power saving methods are set at the time of purchase.
Ÿ The screen automatically turns off after :
10 minutes (when AC adaptor is connected) of inactivity
5 minutes (when operating on battery power) of inactivity
*1
Ÿ The computer automatically enters sleep after :
20 minutes (when AC adaptor is connected) of inactivity
15 minutes (when operating on battery power) of inactivity
*1
Refer to
Reference Manual “Sleep or Hibernation Functions” about resuming from sleep.
12
Handling and Maintenance
Operation environment
l Place the computer on a flat stable surface not subject to shock, vibration, and danger of
dropping. Do not place the computer upright or turn it over. If the computer is exposed to an
extremely strong impact, it may become damaged.
l Operating environment
Temperature: Operation : -10 °C to 50 °C {14 °F to 122 °F} (IEC60068-2-1, 2)*1
Storage : -20 °C to 60 °C {- 4 °F to 140 °F}
Humidity:
Operation : 30% to 80% RH (No condensation)
Storage : 30% to 90% RH (No condensation)
Even within the above temperature/humidity ranges, operation for a long time in extreme environments, smoking nearby, or operation in places where oil is used or where there is a lot of
dust will result in the product deterioration and will shorten the product life.
*1
Do not expose the skin to this product when using the product in a hot or cold environment.
(è OPERATING INSTRUCTIONS - Read Me First)
If the computer is wet in temperatures of 0 °C {32 °F} or below, freeze damage may occur.
Make sure to dry off the computer in such temperatures.
l Do not place the computer in the following areas, otherwise the computer may be damaged.
Ÿ Near electronic equipment. Image distortion or noise may occur.
Ÿ In extremely high or low temperature.
l As the computer can become hot during operation, keep it away from items that are sensitive
to heat.
This computer is designed to minimize shock to parts such as the LCD and the flash memory
drive, but no warranty is provided against any trouble caused by shock. Be extremely careful
when handling the computer.
l When carrying the computer:
Ÿ Turn off the computer.
Ÿ Remove all external devices, cables, Smart Cards and other protruding objects.
Ÿ Do not drop or hit the computer against solid objects.
Ÿ Do not grip the display part.
l When you board an airplane, take the computer with you and never put it in your checked luggage. When using the computer on airplane, follow the airline’s instructions.
l When carrying a spare battery, put it in a plastic bag to protect its terminals.
l Be careful not to get injured by dropping or getting hit when carrying the computer.
l Use only the included digitizer pen to touch the screen. Do not place any object on its surface
and do not press down strongly with sharp-pointed or hard objects that may leave marks (e.g.,
nails, pencils and ball point pens).
l Do not use the screen when dust or dirt (e.g., oil) is on the screen. Otherwise foreign particles on
the screen/digitizer pen can scratch the screen surface or obstruct the digitizer pen operation.
l Use the digitizer pen only for touching the screen. Using it for any other purpose may damage
the digitizer pen and result in scratches on the screen.
l The digitizer uses electromagnetic induction and may not work properly near strong electrical
field or magnetic field such as:
Ÿ Near AM radio base station or relay station antennas
Ÿ Near CRT displays that generate strong electromagnetic field noise
Move the digitizer away from such locations so it will work properly.
l The pointer cannot follow the digitizer pen movement if you move the digitizer pen too quickly.
Useful Information
Handling cautions
13
Handling and Maintenance
n When the battery indicator does not light on
The battery indicator may not light on even if the AC adaptor and the battery pack are correctly
connected to the computer, due to the following reasons.
l The AC adaptor’s protection function may be working. In this case, pull out the AC cord and
wait for more than 1 minute before reconnecting the AC cord.
n When using peripheral devices
Follow these instructions and the Reference Manual to avoid any damage to the devices. Carefully read the instruction manuals of the peripheral devices.
l Use the peripheral devices conforming to the computer’s specifications.
l Connect to the connectors in the correct direction.
l If it is hard to insert, do not try forcibly but check the connector’s shape, direction, alignment of
pins, etc.
l If screws are included, fasten them securely.
l Remove the cables when you carry the computer. Do not pull the cables forcibly.
Useful Information
nPreventing your computer from unauthorized use via wireless LAN/Bluetooth/Wireless
WAN
<Only for model with wireless LAN/Bluetooth/Wireless WAN>
l Before using wireless LAN/Bluetooth/Wireless WAN, make the appropriate security settings
such as data encryption.
n Battery Recalibration
l The battery recalibration may take a long time due to the large battery capacity. This is not a
malfunction.
<When performing “Battery Recalibration” after shutting down Windows>
Ÿ Full charge: Approximately 2.5 hours (with FZ-VZSU84AU) / Approximately 3.0 hours (with
FZ-VZSU88U)
Ÿ Complete discharge: Approximately 3.5 hours (with FZ-VZSU84AU) / Approximately 7.0
hours (with FZ-VZSU88U)
When performing “Battery Recalibration” without shutting down Windows, it may take more time to
charge / discharge.
nSensors
This computer is equipped with four sensors (acceleration sensor, gyro sensor, magnetic sensor,
ambient light sensor), and you can use these sensors with any software that is compatible.
As the accuracy of each sensor output is dependent on the operating environment and other conditions, the results should only be used as a reference.
The acceleration sensor, gyro sensor, and magnetic sensor are located at the bottom left of the
LCD. The detection results of each sensor may vary depending on how you are holding the computer, the application software you are using, and other factors.
14
l Automatic brightness adjustment
The computer is equipped with an automatic brightness adjustment function that adjusts the
display screen based on the ambient light sensor. You can configure the automatic adjustment
function as follows.
(Start) at the lower left, and then touch
(Settings) - [System] - [Display].
A Touch
B Set [Change brightness automatically when lighting changes] to [On].
CAUTION
● The [Change brightness automatically when lighting changes] item may not be available in
some cases. In such cases, touch the arrow to the left of [Settings] at the top left of the screen,
and perform the operation from [System] - [Display] again.
(Start) - [Control Panel] - [Hardware and Sound] - [Power Option].
Touch
Touch [Change plan settings] for the power plan currently used.
Touch [Change advanced power settings] and double-touch [Display].
Double-touch [Enable adaptive brightness], make necessary settings, and touch [OK].
Set each item to ON, and the brightness of the screen display will adjust automatically.
The ambient light sensor is located at the top of LCD.
The ambient light cannot be detected properly if this area is obstructed or dirty.
l Magnetic sensor
The magnetic sensor on the computer operates by detecting geomagnetism. Therefore, the
magnetic sensor may not function properly and it readings may be inaccurate, especially in
the following environments.
Ÿ Inside or near steel structures such as buildings or bridges
Ÿ Inside or near automobiles, or near train power lines
Ÿ Near metallic furniture or appliances
Ÿ When the AC adaptor or other peripheral devices are brought closer to the computer
Ÿ Near magnets, speakers, or other objects with strong magnetic fields
The magnetic directions indicated by the magnetic sensor may not be accurate immediately
after purchase or in environments with poor magnetic fields.
In such cases, turn on the computer and move it as follows.
A Hold the computer so that its screen side is facing upward and level.
B While keeping the computer level, rotate it 90 degrees or more clockwise.
C Return the computer to position A, and rotate it 90 degrees or more counterclockwise.
D Return the computer to position A.
E Tilt the computer 90 degrees or more to the left so that the left side of the computer tilts
down.
F Return the computer to position A, and tilt it 90 degrees or more to the right so that the
right side of the computer tilts down.
Useful Information
A
B
C
D
CAUTION
● Hold the computer firmly when moving it. Strong shocks from dropping the computer may
result in damage.
●
If the sensors do not works correctly, check the settings according to the following steps.
(Start) - [Control Panel] - [Hardware and Sound] - [Location and Other Sensors].
A Touch
B Add the check mark for each check box.
C Touch [Apply].
15
Handling and Maintenance
Maintenance
If drops of water or other stains get on the surface of the LCD panel, wipe them off immediately.
Failure to do so may result in staining.
To clean the LCD panel
Use the soft cloth included with the computer. (For further information, refer to “Suggestions
About Cleaning the LCD Surface” è
Reference Manual “Screen Input Operation”.)
To clean areas other than the LCD panel
Wipe with a soft dry cloth such as gauze. When using detergent, dip a soft cloth in water-diluted
detergent and wring it thoroughly.
CAUTION
Useful Information
l Do not use benzene, thinner, or rubbing alcohol since it may adversely affect the surface causing discoloration, etc. Do not use commercially-available household cleaners and cosmetics,
as they may contain components harmful to the surface.
l Do not apply water or detergent directly to the computer, since liquid may enter inside of the
computer and cause malfunction or damage.
l Use a soft, dry cloth to wipe droplets of water from the surface of the unit. Do not use a microwave to dry the unit. Doing so will result in malfunction or damage.
To clean inside of the dust cover
Approximately once a month, clean up inside of the dust cover by the following procedure.
A Turn off the computer and remove the AC adaptor.
B Turn over the computer, and remove the battery pack.
C <Only for model with Built-in Bridge Battery>
Wait for about 1 minute.
D Remove the screw (A) and dust cover as illustrated below.
㪘
E Clean up inside of the dust cover.
F Set the dust cover, screw and battery pack.
Dispose of Computer
nPreparation
lRemove all peripherals and microSD memory card, etc.
Reference Manual “Erasing Flash Memory Data”)
l Erase the stored data. (è
<Only for model with Built-in Bridge Battery>
<For Europe and U.S.A./Canada>
Attention Customers
Don’t remove the battery by yourself. The battery must be removed by qualified professionals.
When disposing of this product, be sure to contact qualified professionals to remove the battery.
16
Attention Qualified professionals to remove the battery
Dispose of this product correctly in accordance with the local regulations after removing the
battery as shown in the following procedure.
CAUTION
l Never disassemble the computer except before disposal.
l Refer to the precautions when disposing of the computer.
(è OPERATING INSTRUCTIONS - Read Me First)
1. Turn off the computer, and disconnect the AC adaptor.
2. Turn over the computer, remove the battery pack, and wait for about 1 minute.
3. If there are a hand strap, open up the whole hand strap.
A Remove the edge (A) of hand strap passing through the clip. (The illustration shows the
top side of hand strap as an example.)
B Tip the clip (B) back to pull it out of the computer. (Do the same for the bottom side of
hand strap.)
C Open up the whole hand strap.
2
A
3
B
4. Remove the screws (4) and turn over the cover (C).
Useful Information
1
C
17
Handling and Maintenance
5. Pull back the sheets (F) in the cover, and then remove the black screws (4).
F
6.Remove the connector of the built-in bridge battery (G), and remove the built-in bridge battery with the metal plate (H).
Useful Information
G
18
H
Insulate the connector of the built-in bridge battery by covering them with plastic tape, for
example.
Installing Software
Installing software will return the computer to the default condition. When you install the software, the flash memory data will be erased.
Back up important data to other media or an external hard disk before installation.
CAUTION
l Do not delete the Recovery Partition on the flash memory. The disk space in the partition is
not available to store data.
To check the Recovery Partition, perform the following methods.
A
Touch and hold
(Start) at the bottom left corner of the Desktop screen.
Touch
(Start) and touch and hold [Computer], then touch [Manage].
l A standard user needs to enter an administrator password.
B Touch [Disk Management].
Reset Windows
n
If the computer does not operate normally, or becomes unstable, you can reset Windows to solve
the problem.
1
Perform “Reset Windows”.
2
Perform the “Setup Windows” (è page 8).
(Start) - [Settings] - [Update & security] - [Recovery].
A Touch
B Touch [Get Started] under “Reset this PC”.
C Select the option.
[Keep my files]
Applications and other items that do not come with this computer will be removed.
[Remove everything]
Ÿ [Just remove my files]
Ÿ [Remove files and clean the drive]
By fully cleaning, the deleted files can not be recovered easily and the security level
will be increased.
Follow the on-screen instructions. It may take several hours depending on the environment.
After the reinstallation, the computer will restart.
l Do not interrupt installation, for example by turning off the computer or performing other
operation.
Otherwise installation may become unavailable as Windows may not start up or the
data may be corrupted.
Useful Information
Preparation
l Remove all peripherals and microSD memory card, etc.
l Connect the AC adaptor and do not remove it until installation is complete.
NOTE
l The date and time, and the time zone may not be correct. Be sure to set them correctly.
3
Perform Windows Update.
19
Installing Software
4
<Only for model with TPM> Clear TPM.
(Start), touch [Run].
A Touch and hold
B Input [tpm.msc] and touch [OK].
C Touch [Clear TPM…] under “Actions” on the right of the “TPM Manager on Local Computer” screen.
D Touch [Restart] of the “Manage the TPM security hardware” screen.
The computer will restart.
E When “TPM configuration change was requested to ...” is displayed, press volume up
button.
F Touch the Desktop tile, and when “TPM is ready” appears, touch [Close].
NOTE
l You can use the following buttons instead of the keyboard when the Setup Utility screen is displayed.
: → key
: ↓ key
: Enter key
: ESC key
: F2 key (Default setting)
Disk (Flash memory) recovery
n
You can reinstall the OS that was pre-installed at the time of purchase (Windows 10 or Windows 7).
CAUTION
Useful Information
l If the recovery partition is deleted, you cannot perform hard disk (flash memory) recovery.
If reinstallation using the method described in “Reset This PC” is not successful,
follow the steps below.
Preparation
l Remove all peripherals and microSD memory card, etc.
l Connect the AC adaptor and do not remove it until installation is complete.
1
Start the Setup Utility.
(Start) - [Settings] - [Update & security] - [Recovery].
A Touch
B Touch [Restart now] under “Advanced startup”.
C Touch [Troubleshoot] - [Advanced options] - [UEFI Firmware Settings] - [Restart].
2
20
Turn on the computer, and touch top left of the screen while [Panasonic] boot screen is displayed.
l If the [Panasonic] boot screen is not displayed, turn on the computer while touching top
left of the screen.
l If the password is requested, enter the Supervisor Password.
Write down all of the contents of the Setup Utility and touch [Exit] and
double-touch [Load Default Values].
At the confirmation message, select [Yes].
3
Check the [UEFI Boot] setting of the Setup Utility.
4
Touch [Exit] and double-touch [Save Values and Reboot].
5
Touch top left of the screen while [Panasonic] boot screen is displayed.
[UEFI Boot] should be set to as follows.
When installing Windows 10 : [Enabled]
When installing Windows 7 : [Disabled]
At the confirmation message, touch [Yes].
Computer will restart.
The Setup Utility starts up.
l If the password is requested, enter the Supervisor Password.
6
Touch [Exit] and double-touch [Recovery Partition].
The procedure from step 7 and beyond differs between Windows 10 and Windows 7. For the
procedure for Windows 7, skip to the “For Windows 7” section.
For Windows 10
7
Touch [Recovery].
8
9
Touch [Disk 0].
Touch [Recovery ALL Partitions.].
Touch [CANCEL] to abort the operation.
Follow the on-screen instructions. It may take several hours depending on the environment.
lDo not interrupt installation, for example by turning off the computer or performing other
operation.
Otherwise installation may become unavailable as Windows may not start up or the
data may be corrupted.
10 When Ending process screen is displayed, touch [Shutdown].
11 Turn on the computer.
lIf the password is requested, enter the Supervisor Password.
12 Perform the “Setup Windows” ( page 8).
13 Start the Setup Utility and change the settings as necessary.
14 <Only for model with TPM> Clear TPM ( page 20).
7
8
9
Touch [Reinstall Windows] and touch [Next].
At the License Agreement screen, touch [Yes, I agree to the provisions
above and wish to continue!] and touch [Next].
Touch [Next].
If the option is displayed, select the setting and touch [Next].
l[Initialize and reinstall Windows to the whole Disk]
Select this option when you want to install Windows to the factory default. After installation, you can create a new partition. For how to create a new partition, refer to “About the
partition structure” ( page 10).
l [Reinstall Windows to the OS related partitions.]*1
Select this option when the flash memory has already been divided into several partitions and you want to keep the partition structure. For how to create a new partition,
refer to “About the partition structure” ( page 10).
*1
Useful Information
For Windows 7
This does not appear if Windows cannot be installed to the recovery partition and the area usable by
Windows.
10 At the confirmation message, touch [YES].
11 <For localized OS model>
Select OS (32-bit or 64-bit) and touch [OK].
<For MUI OS model>
Select language and system type (32-bit or 64-bit) and touch [OK].
At the confirmation message, touch [OK].
To cancel the recovery procedure, touch [CANCEL], and touch the
pears at the top right corner of the screen.
mark that ap-
12 At the confirmation message, touch [YES].
Installation starts according to the instructions on the screen.
l Do not interrupt installation, for example by turning off the computer or performing other
operation.
Otherwise installation may become unavailable as Windows may not start up or the
data may be corrupted.
21
Installing Software
13
14
When Ending process screen is displayed, touch [OK] to turn off the
computer.
Turn on the computer.
15
16
Perform the “Setup Windows” (è page 8).
Start the Setup Utility and change the settings as necessary.
l If the password is requested, enter the Supervisor Password.
n Using Recovery Disc
Use the Recovery Disc in the following conditions.
Ÿ You have forgotten the administrator password.
Ÿ Installation is not complete. The recovery partition in the flash memory may be broken.
<Only for Windows 7 downgrade model>
Ÿ
To change OS from Windows 7 to Windows 10, or vice versa.
NOTE
Useful Information
l
To change OS from 32-bit to 64-bit, or vice versa, install OS using the recovery
partition in the flash memory.
Preparation
l Prepare the following items:
USB memory device can also be used as a recovery
• Recovery Disc (
disc.)
(è
Reference Manual “Recovery Disc Creation Utility”)
• Commercially available optical drive
l Remove all peripherals and microSD memory card, etc. (except for the commercially
available optical drive)
l Connect the AC adaptor and do not remove it until installation is complete.
NOTE
l You can use the following buttons instead of the keyboard when the Setup Utility screen is
displayed.
: → key
: ↓ key
: Enter key
: ESC key
: F2 key (Default setting)
1
2
Connect the commercially available optical drive to the USB port.
Start the Setup Utility.
(Start) - [Settings] - [Update & security] - [Recovery].
A Touch
B Touch [Restart now] under “Advanced startup”.
C Touch [Troubleshoot] - [Advanced options] - [UEFI Firmware Settings] - [Restart].
Turn on the computer, and touch top left of the screen while [Panasonic] boot screen is
displayed.
l If the [Panasonic] boot screen is not displayed, turn on the computer while touching top
left of the screen.
l If the password is requested, enter the Supervisor Password.
22
3
Write down all of the contents of the Setup Utility and touch [Exit] and
double-touch [Load Default Values].
At the confirmation message, touch [Yes].
4
Check the [UEFI Boot] setting of the Setup Utility.
5
6
Set the Recovery Disc into the commercially available optical drive.
Touch [Exit] and double-touch [Save Values and Reboot].
7
Touch top left of the screen while [Panasonic] boot screen is displayed.
[UEFI Boot] should be set to as follows.
When the recovery disc for Windows 10 is used: [Enabled]
When the recovery disc for Windows 7 is used: [Disabled]
At the confirmation message, touch [Yes].
Computer will restart.
The Setup Utility starts up.
l If the password is requested, enter the Supervisor Password.
8
Touch [Exit] and double-touch the commercially available optical drive
in [Boot Override].
The computer will restart.
9
Touch [Reinstall Windows] and touch [Next].
For Windows 10
10 Touch [Recovery].
Touch [CANCEL] to abort the operation.
11 Confirm the contents of “EULA”, and touch [Accept.] if you continue.
12 Touch [Disk 0].
13 Touch [Recovery ALL Partitions.].
Useful Information
The procedure from step 10 and beyond differs between Windows 10 and Windows 7. For the
procedure for Windows 7, skip to the “For Windows 7” section.
Follow the on-screen instructions. It may take several hours depending on the environment.
lDo not interrupt installation, for example by turning off the computer or performing other
operation.
Otherwise installation may become unavailable as Windows may not start up or the
data may be corrupted.
14 When Ending process screen is displayed, remove the Recovery Disc
and CD/DVD drive or commercially available optical drive and then
touch [Reboot].
Follow the on-screen instructions.
15 On the “Finish Recovery Process.” screen, touch [Shutdown.].
16 Turn on the computer.
lIf the password is requested, enter the Supervisor Password.
17 Perform the “Setup Windows” ( page 8).
18 Start the Setup Utility and change the settings as necessary.
19 <Only for model with TPM> Clear TPM ( page 20).
23
Installing Software
For Windows 7
10 At the License Agreement screen, touch [Yes, I agree to the provisions
above and wish to continue!] and touch [Next].
11 <For MUI OS model>
Touch [Next].
If the option is displayed, select the setting and touch [Next].
l[Remain recovery partition.]
Standard recovery method.
You can use recovery from Recovery Partition.
l [Remove recovery partition.]
Increase usable HDD size.
You can NOT use recovery from Recovery Partition.
When this option is selected, you can no longer create Recovery-Disc(s) after the recovery operation.
CAUTION
l Carefully choose above item because you cannot change it later.
Useful Information
12 Touch [Next].
If the option is displayed, select the setting and touch [Next].
l[Initialize and reinstall Windows to the whole Disk]
Select this option when you want to install Windows to the factory default. After installation, you can create a new partition. For how to create a new partition, refer to “To
change the partition structure” ( page 10).
l[Reinstall Windows to the OS related partitions.]*2
Select this option when the flash memory has already been divided into several partitions
and you want to keep the partition structure. For how to create a new partition, refer to “To
change the partition structure” ( page 10).
*2
This does not appear if Windows cannot be installed to the recovery partition and the area usable by
Windows.
13 At the confirmation message, touch [YES].
14 <For MUI OS model>
Select language and system type (32-bit or 64-bit) and touch [OK].
At the confirmation message, touch [OK].
To cancel the recovery procedure, touch [CANCEL], and touch the
mark that appears at the top right corner of the screen.
Installation starts according to the instructions on the screen. (It will take approximately
30 - 45 minutes. The process may take longer depending on the type of the commercially
available optical drive used.)
l Do not interrupt installation, for example by turning off the computer.
Otherwise installation may become unavailable as Windows may not start up or the
data may be corrupted.
15 When Ending process screen is displayed, remove the Recovery Disc
and commercially available optical drive and then touch [OK].
Follow the on-screen instructions.
Some models may take approximately 40 minutes.
16 Perform the “Setup Windows” ( page 8).
17 Start the Setup Utility and change the settings as necessary.
24
Troubleshooting (Basic)
Follow the instructions below when a problem has occurred. There is also an advanced troubleshooting guide in the “Reference Manual”. For a software problem, refer to the software’s instruction manual. If the problem persists, contact Panasonic Technical Support. You can also check
the computer’s status in the PC Information Viewer (è
Reference Manual “Troubleshooting
(Advanced)”).
n Starting Up
Cannot start up.
The power indicator or
battery indicator is not
lit.
lConnect the AC adaptor.
lInsert a fully charged battery.
l If a device is connected to the USB port, disconnect the device, or
set [USB Port] or [Legacy USB Support] to [Disabled] in the [Advanced] menu of the Setup Utility.
Reference Manual “Setup Utility”).
l Turn off the concealed mode (è
l Check the [UEFI Boot] setting of the Setup Utility. [UEFI Boot]
should be set to
[Enabled] /
[Disabled].
The power is turned on
but “Warming up the
system” appears.
l The computer is warming up before start up. Wait for the computer
to start up (the maximum waiting time will be displayed on the
screen). If, “Cannot warm up the system” is displayed, the computer failed to warm up and does not start. In this case, turn off
the computer, leave it in an environment of 5 °C {41 °F} or higher
temperature for about an hour, and then turn on the power again.
You have forgotten the
password.
l Supervisor Password or User Password: Contact Panasonic Technical Support.
l Administrator password:
Ÿ If you have a password reset disk, you can reset the administrator password. Set the disk and enter any wrong password, then
follow the on-screen instructions and set a new password.
Ÿ If you do not have a password reset disk, install (è page 19)
and set up Windows, and then set a new password.
“Remove disks or other l A floppy disk is in the drive (optional) and it does not contain sysmedia. Press any key to
tem startup information. Remove the floppy disk and press any key.
restart” or a similar mes- l If a device is connected to the USB port, disconnect the device, or
sage appears.
set [USB Port] or [Legacy USB Support] to [Disabled] in the [Advanced] menu of the Setup Utility.
l If the problem persists after removing the disk, it may be a flash
memory failure. Contact Panasonic Technical Support.
Windows startup and
operation is slow.
Troubleshooting
Cannot turn on the com- l Leave it in an environment of 5 °C {41 °F} or higher temperature for
about an hour, then turn on the power again.
puter.
The computer does not
resume from sleep.
(The battery indicator
blinks green and orange
alternately.)
Reference Manual “Setup Utility”) to
l Start the Setup Utility (è
return the Setup Utility settings (excluding the passwords) to the
default values. Start the Setup Utility and make the settings again.
(Note that the processing speed depends on the application software, so this procedure may not make Windows faster.)
l If you installed resident software after purchase, turn off the residence.
25
Troubleshooting (Basic)
n Starting Up
The date and time are
incorrect.
l Make the correct settings.
A
Touch and hold
[Control Panel].
(Start) at the bottom left corner, and then touch
(Start) - [Control Panel].
Touch
B Touch [Clock, Language, and Region] - [Date and Time].
l If the problem persists, the internal clock battery may need to be
replaced. Contact Panasonic Technical Support.
l <Only for model with LAN>
When the computer is connected to LAN, check the date and time
of the server.
l The 2100 A.D. or later year will not be correctly recognized on this
computer.
[Executing Battery
Recalibration] screen
appears.
l The Battery Recalibration was canceled before Windows was shut
down last time. To start up Windows, turn off the computer by the
power switch, and then turn on.
[Enter Password] does l Select [Enabled] in [Password On Resume] in the [Security] menu
not appear when resumReference Manual “Setup Utility”).
of the Setup Utility (è
ing from sleep/hiberna- l The Windows password can be used instead of the password set
in the Setup Utility.
tion.
A Add a password.
(Start) - [Settings] - [Accounts].
1. Touch
2. Touch [Sign-in options], and touch [Add] under “Password”.
Troubleshooting
(Start) - [Control Panel].
1. Touch
2. Touch [User Accounts and Family Safety] - [Add or remove user
accounts].
B Set up the following.
26
1. Open the Control Panel, touch [System and Security] - [Power
Options] - [Require a password on wakeup].
2. Add a check mark for [Require a password].
1. Touch [Control Panel] - [System and Security] - [Power Option] [Require a password when the computer wakes] and add a check
mark for [Require a password].
Cannot resume.
l One of the following operations may have been carried out. Press
the power switch to turn on the computer. Data not saved will be lost.
Ÿ In sleep mode, the AC adaptor or battery pack was disconnected,
or a peripheral was connected or disconnected.
Ÿ The power switch was pressed for four seconds or longer to forcibly turn off the computer.
l An error may occur when the computer automatically enters the sleep
or hibernation mode while the screensaver is active. In this case, turn
off the screensaver or change the pattern of the screensaver.
n Starting Up
Other startup problems. l Start the Setup Utility (è
Reference Manual “Setup Utility”) to
return the Setup Utility settings (excluding the passwords) to the
default values. Start the Setup Utility and make the settings again.
l Remove all peripheral devices.
l Check to see if there was a disk error.
A Remove all peripheral devices including an external display.
B
(Start) at the bottom left corner, and then
Touch and hold
touch [File Explorer].
(Start) - [Computer].
Touch
C Touch and hold [Windows (C:)], and touch [Properties].
[Check] /
[Check
D Touch [Tools] Now...].
Ÿ A standard user needs to enter an administrator password.
E Follow the on-screen instructions.
n Entering Password
Even after entering the <Only if the external keyboard is connected>
password, password in- l The computer may be in ten-key mode.
put screen is displayed
If the NumLk indicator
lights, press NumLk to disable the tenagain.
key mode, and then input.
l The computer may be in Caps Lock mode.
If the Caps Lock indicator
lights, press Caps Lock to disable
the Caps Lock mode, and then input.
l The user name (account name) includes an “@” mark.
- If another user account name exists:
Log on to Windows using another user account name, and delete
the account name that includes “@”. Then create a new account
name.
- If no other account name exists:
You need to reinstall Windows (è page 19).
n Shutting down
Windows does not shut
down.
l Remove the USB device.
l Wait one or two minutes. It is not a malfunction.
n Display
No display.
Troubleshooting
Cannot log on to
Windows. (“The user
name or password is
incorrect.” is displayed.)
l When using an external display,
Ÿ Check the cable connection.
Ÿ Turn on the display.
Ÿ Check the settings of external display.
l The display is turned off by the power-saving function.
Touch the screen.
l The computer entered sleep or hibernation by the power-saving
function. To resume, press the power switch.
27
Troubleshooting (Basic)
nDisplay
The screen is dark.
l The screen is darker when the AC adaptor is not connected. Open
the Dashboard for Panasonic PC and adjust the brightness. As you
increase the brightness, battery consumption increases.
You can separately set the brightness for when the AC adaptor is
connected and when not connected.
Reference Manual “Setup Utill Turn off the concealed mode (è
ity”).
l Under factory default settings, the brightness of the display screen
will adjust automatically based on the ambient light detected by the
ambient light sensor. You can adjust the settings for this sensor
(è page 15).
The screen is disordered.
l Changing the number of display colors and resolution may affect
the screen. Restart the computer.
l Connecting/disconnecting an external display may affect the
screen. Restart the computer.
During Simultaneous
l When using the Extended Desktop, use the same display colors for
display, one of the
the external display as those used by the LCD. If you continue to
screens becomes disorexperience problems, try changing the display.
dered.
l Simultaneous display cannot be used until Windows startup is complete (during Setup Utility, etc.).
The external display
l If the external display does not support the power saving function,
does not work normally.
it may not work normally when the computer enters the power saving mode. Turn off the external display.
Cannot rotate the display.
l The application program currently running may not support the
image rotation. Quit the program, and then try to rotate the image.
This can ameliorate the status.
l When the automatic rotation is off, screen display does not rotate
automatically.
Troubleshooting
nScreen
28
Cannot operate the
touchscreen.
l If the screen is wet with water drops, wipe them off.
l When using this computer in the state where the screen is wet, wipe
water drops. Then turn the computer on, set touch panel mode to [Touch
Reference
(Water)] in “Touch Screen Mode Setting Utility” (è
Manual “Screen Input Operation”).
l Before the computer turn on, wipe water drops.
The pointer does not
work.
l When using the external mouse, connect it correctly.
l Restart the computer using the external keyboard/mouse.
l If the computer does not respond to external keyboard/mouse commands, read “No response” (è page 29).
Cannot point the correct position using the
included digitizer pen.
Reference Manual “Screen
l Perform the screen calibration (è
Input Operation” ). Use the pen (included) perpendicularly to the
screen.
l Use the included pen.
l On the Windows logon screen or the Welcome screen, you may
not be able to point the correct position using the included digitizer
pen. Use the external keyboard or the external mouse to log on.
n On-screen Document
The document of PDF
format is not displayed.
l Install Adobe Reader.
A Log on to Windows as an administrator.
(Start) and input “c:\util\reader\en\Pinstall.bat” in
B Touch
[Search programs and files] then press Enter.
C Update Adobe Reader to its latest version.
If your computer is connected to the internet, start up Adobe
Reader and touch [Help] - [Check for Updates...].
n Others
No response.
l Open Task Manager and close the software application that is not
responding.
l An input screen (e.g., password input screen at startup) may be
hidden behind another window. Touch the application icons at the
bottom of the screen to check.
l Press the power switch for four seconds or longer to shut down the
computer, and then press the power switch to turn it on. If the application program does not work normally, uninstall and reinstall the
program. To uninstall,
A
Touch and hold
[Control Panel].
(Start) at the bottom left corner, and then touch
(Start) - [Control Panel].
Touch
B Touch [Program] - [Uninstall a program].
l Set the device ([Wireless LAN] / [Bluetooth] / [Wireless WAN] of
[Wireless Configuration]) to [Enabled] in the [Advanced] menu of
the Setup Utility (Wireless Configuration).
Troubleshooting
Cannot connect to a
network.
29
LIMITED USE LICENSE AGREEMENT
THE SOFTWARE PROGRAM(S) (“PROGRAMS”) FURNISHED WITH THIS PANASONIC PRODUCT (“PRODUCT”) ARE LICENSED ONLY TO THE END-USER (“YOU”), AND MAY BE USED
BY YOU ONLY IN ACCORDANCE WITH THE LICENSE TERMS DESCRIBED BELOW. YOUR
USE OF THE PROGRAMS SHALL BE CONCLUSIVELY DEEMED TO CONSTITUTE YOUR ACCEPTANCE OF THE TERMS OF THIS LICENSE.
Panasonic Corporation has developed or otherwise obtained the Programs and hereby licenses
their use to you. You assume sole responsibility for the selection of the Product (including the
associated Programs) to achieve your intended results, and for the installation, use and results
obtained therefrom.
LICENSE
A. Panasonic Corporation hereby grants you a personal, non-transferable and non-exclusive
right and license to use the Programs in accordance with the terms and conditions stated in
this Agreement. You acknowledge that you are receiving only a LIMITED LICENSE TO USE
the Programs and related documentation and that you shall obtain no title, ownership nor any
other rights in or to the Programs and related documentation nor in or to the algorithms, concepts, designs and ideas represented by or incorporated in the Programs and related documentation, all of which title, ownership and rights shall remain with Panasonic Corporation or
its suppliers.
B. You may use the Programs only on the single Product which was accompanied by the Programs.
C. You and your employees and agents are required to protect the confidentiality of the Programs. You may not distribute or otherwise make the Programs or related documentation
available to any third party, by time-sharing or otherwise, without the prior written consent of
Panasonic Corporation.
D. You may not copy or reproduce, or permit to be copied or reproduced, the Programs or related
documentation for any purpose, except that you may make one (1) copy of the Programs for
backup purposes only in support of your use of the Programs on the single Product which was
accompanied by the Programs. You shall not modify, or attempt to modify, the Programs.
E. You may transfer the Programs and license them to another party only in connection with your
transfer of the single Product which was accompanied by the Programs to such other party.
At the time of such a transfer, you must also transfer all copies, whether in printed or machine
readable form, of every Program, and the related documentation, to the same party or destroy
any such copies not so transferred.
Appendix
F. You may not remove any copyright, trademark or other notice or product identification from the
Programs and you must reproduce and include any such notice or product identification on
any copy of any Program.
30
G.In order to provide important customer support services for the Product (including any associated Programs), Programs may collect certain non-personally identifiable information from
you regarding your Product. Such information does not identify you as an individual and may
include, but is not limited to, model numbers, serial numbers and battery serial numbers. The
Programs may send such information to servers of Panasonic Corporation. Panasonic Corporation does not use such information for any purpose other than for providing customer support services.
YOU MAY NOT REVERSE ASSEMBLE, REVERSE COMPILE, OR MECHANICALLY OR ELECTRONICALLY TRACE THE PROGRAMS, OR ANY COPY THEREOF, IN WHOLE OR IN PART.
YOU MAY NOT USE, COPY, MODIFY, ALTER, OR TRANSFER THE PROGRAMS OR ANY
COPY THEREOF, IN WHOLE OR IN PART, EXCEPT AS EXPRESSLY PROVIDED IN THE LICENSE.
IF YOU TRANSFER POSSESSION OF ANY COPY OF ANY PROGRAM TO ANOTHER PARTY,
EXCEPT AS PERMITTED IN PARAGRAPH E ABOVE, YOUR LICENSE IS AUTOMATICALLY
TERMINATED.
TERM
This license is effective only for so long as you own or lease the Product, unless earlier terminated. You may terminate this license at any time by destroying, at your expense, the Programs and
related documentation together with all copies thereof in any form. This license will also terminate
effective immediately upon occurrence of the conditions thereof set forth elsewhere in this Agreement, or if you fail to comply with any term or condition contained herein. Upon any such termination, you agree to destroy, at your expense, the Programs and related documentation together
with all copies thereof in any form.
YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT, UNDERSTAND IT AND
AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS. YOU FURTHER AGREE THAT IT
IS THE COMPLETE AND EXCLUSIVE STATEMENT OF THE AGREEMENT BETWEEN US,
WHICH SUPERSEDES ANY PROPOSAL OR PRIOR AGREEMENT, ORAL OR WRITTEN, AND
ANY OTHER COMMUNICATIONS BETWEEN US, RELATING TO THE SUBJECT MATTER OF
THIS AGREEMENT.
Appendix
This product incorporates the following software:
(1) the software developed independently by or for Panasonic Corporation,
(2) the software owned by third party and licensed to Panasonic Corporation,
(3) the software licensed under the GNU General Public License Version 2.0 (GPL V2.0),
(4) the software licensed under the GNU LESSER General Public License, Version 2.1 (LGPL
V2.1), and/or
(5) open source software other than the software licensed under the GPL V2.0 and/or LGPL
V2.1.
The software categorized as (3) - (5) are distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY, without even the implied warranty of MERCHANTABILITY or FITNESS
FOR A PARTICULAR PURPOSE. Please refer to the detailed terms and conditions thereof
shown in the “Reference Manual”.
At least three (3) years from delivery of this product, Panasonic will give to any third party who
contacts us at the contact information provided below, for a charge no more than our cost of
physically performing source code distribution, a complete machine-readable copy of the corresponding source code covered under GPL V2.0, LGPL V2.1 or the other licenses with the obligation to do so, as well as the respective copyright notice thereof.
Contact Information: oss-cd-request@gg.jp.panasonic.com
The source code and the copyright notice are also available for free in our website below.
http://panasonic.net/avc/oss/index.html
31
Contrat de licence d’usage limité
Le(s) logiciel(s) (les “Logiciels”) fournis avec ce produit Panasonic (le “Produit”) sont exclusivement concédés en licence à l’utilisateur ultime (“vous”), et ils ne peuvent être utilisés que conformément aux clauses contractuelles cidessous. En utilisant les logiciels, vous vous engagez de
manière définitive à respecter les termes, clauses et conditions des présentes.
Panasonic Corporation a mis au point ou obtenu les Logiciels et vous en concède l’utilisation
par les présentes. Vous assumez l’entière responsabilité du choix de ce Produit (y compris des
Logiciels associés) pour obtenir les résultats escomptés, ainsi que de l’installation, de l’utilisation
et des résultats obtenus.
Licence
A. Panasonic Corporation vous octroie par les présentes le droit et la licence personnels, non
cessibles et non exclusifs d’utiliser les Logiciels conformément aux termes, clauses et conditions de ce contrat. Vous reconnaissez ne recevoir qu’un droit limité d’utiliser les Logiciels et
la documentation les accompagnant et vous vous engagez à n’obtenir aucun droit de titre,
propriété ni aucun autre droit vis-à-vis des Logiciels et de la documentation les accompagnant
ni vis-à-vis des algorithmes, concepts, dessins, configurations et idées représentés par ou
incorporés dans les Logiciels et la documentation les accompagnant, dont les titres, propriété
et droits resteront tous à Panasonic Corporation ou à leurs propriétaires.
B. Vous ne pouvez utiliser les Logiciels que sur le Produit unique qui est accompagné par les
Logiciels.
C. Vous et vos employés ou agents êtes requis de protéger la confidentialité des Logiciels. Vous
ne pouvez ni distribuer ni mettre les Logiciels et la documentation les accompagnant à la
disposition d’un tiers, par partage de temps ou de quelque autre manière que ce soit, sans
l’autorisation écrite préalable de Panasonic Corporation.
D. Vous ne pouvez ni copier ni reproduire ni permettre la copie ni la reproduction des Logiciels
ni de la documentation les accompagnant pour quelque fin que ce soit, à l’exception d’une (1)
copie des Logiciels à des fins de sauvegarde uniquement pour soutenir votre utilisation des
Logiciels sur le Produit unique qui est accompagné par les Logiciels. Vous ne pouvez ni modifier ni tenter de modifier les Logiciels.
E. Vous ne pouvez céder les Logiciels et en octroyer la licence à une autre partie qu’en rapport
avec votre cession du Produit unique qui est accompagné par les Logiciels à cette autre partie. Au moment de cette cession, vous devez céder également toutes les copies, que ce soit
sous forme imprimée ou lisible par la machine, de tous les Logiciels ainsi que de la documentation les accompagnant, à la même partie ou détruire les copies non cédées.
Appendix
F. Vous ne pouvez retirer aucune marque de droits d’auteur, marque de commerce ou autre ni
aucune identification de produit des Logiciels et vous devez reproduire et inclure toutes ces
notices ou identifications de produit sur toutes les copies des Logiciels.
G.Dans le but de fournir un service clientèle optimal pour l’appareil (y compris les programmes
associés), les programmes peuvent collecter certains renseignements généraux concernant
votre utilisation du produit. Ces informations ne peuvent pas vous identifier en tant qu’individu
et peuvent notamment inclure les références, les numéros de série, et les numéros de série
de la batterie du modèle. Les programmes peuvent envoyer ces informations aux serveurs de
Panasonic Corporation. Panasonic Corporation n’utilisera pas ces informations dans un autre
but que celui d’assurer le service clientèle.
Vous ne pouvez assembler en sens inverse, compiler en sens inverse ni retracer les Logiciels ni
aucune de leurs copies, de façon électronique ou mécanique, en tout ou en partie.
32
Vous ne pouvez utiliser, copier, modifier, altérer ni céder les Logiciels ni aucune de leurs copies,
en tout ou en partie, à l’exception de ce qui est expressément stipulé dans ce contrat.
Si vous cédez la possession de toute copie ou de tout Logiciel à une autre partie, à l’exception de
ce qui est autorisé au paragraphe E ci-dessus, votre licence est automatiquement résiliée.
Termes, clauses et conditions
Cette licence n’est effective que pour la durée de possession ou de crédit-bail du Produit, à
moins d’une résiliation antérieure. Vous pouvez résilier cette licence à tout moment en détruisant,
à vos frais, les Logiciels et la documentation les accompagnant avec toutes leurs copies, sous
quelque forme que ce soit. Cette licence sera également résiliée, avec application immédiate, si
les conditions de résiliation définies ailleurs dans ce contrat se sont réalisées ou si vous ne respectez pas les termes, clauses et conditions qui y sont contenues. Au moment de la résiliation,
vous acceptez de détruire, à vos frais, les Logiciels et la documentation les accompagnant avec
toutes leurs copies, sous quelque forme que ce soit.
Vous reconnaissez avoir lu ce contrat, en avoir compris toute la substance et avoir accepté de
respecter ses termes, clauses et conditions. Vous reconnaissez en outre qu’ils sont la description
complète et exclusive du contrat conclu entre nous, contrat qui remplace et annule toute proposition ou contrat précédent, écrit ou oral, et toute autre communication entre nous, relativement à
l’objet du présent contrat.
Appendix
Ce produit contient le logiciel suivant :
(1) le logiciel développé indépendamment par ou pour Panasonic Corporation,
(2) le logiciel appartenant à un tiers et sous licence Panasonic Corporation,
(3) le logiciel sous licence GNU General Public License, Version 2.0 (GPL V2.0),
(4) le logiciel sous licence GNU LESSER General Public License, Version 2.1 (LGPL V2.1) et/ou,
(5) Logiciel “open source” autre que le logiciel sous licence GPL V2.0 et/ou LGPL V2.1.
Les logiciels classés comme (3) - (5) sont distribués dans l’espoir qu’ils pourraient être utiles,
mais SANS AUCUNE GARANTIE, sans même la garantie implicite de COMMERCIALISATION
ou D’ADAPTATION A UN USAGE PARTICULIER. Veuillez vous référer aux modalités et aux
conditions de ceux-ci figurant dans “Manuel de référence”.
Pendant au moins trois (3) ans à compter de la livraison de ce produit, Panasonic donnera à
tout tiers qui nous contactera en utilisant les coordonnées ci-dessous, pour un montant non
supérieur à notre coût pour la réalisation physique de la distribution du code source, une copie
complète exploitable par ordinateur du code source correspondant, couvert par la GPL V2.0,
LGPL V2.1 ou par d’autres licences avec l’obligation de le faire, ainsi que la notice des droits
d’auteur respective.
Coordonnées de contact : oss-cd-request@gg.jp.panasonic.com
Le code source et la notice des droits d’auteur sont également disponibles gratuitement sur
notre site web suivant.
http://panasonic.net/avc/oss/index.html
33
Specifications
This page provides the specifications for the basic model.
The model number is different according to the unit configuration.
l To check the model number:
Check the bottom of the computer or the box the computer came in at the time of purchase.
l To check CPU speed, memory size and the flash memory drive size:
Reference Manual “Setup Utility”) and select [Information] menu.
Run the Setup Utility (è
[Processor Speed]: CPU speed, [Memory Size]: Memory size, [Hard Disk]: Flash Memory
drive size
n Main Specifications
CPU
Intel® Core™ i5-6300U Processor (3 MB*1 cache, 3.00 GHz) with Intel®
Turbo Boost Technology
Chip Set
Built-in CPU
Video Controller
Intel® HD Graphics 520 (Built-in CPU)
Memory
*1*2
4 GB / 8 GB
Storage*3
Flash memory drive : 128 GB / 256 GB / 512 GB
Approx. <For localized OS model> 10 GB / <For MUI OS model> 20 GB
is used as a partition with flash memory recovery tools. (Users cannot
use this partition.)
Approx. 1 GB is used as a partition with system tools. (Users cannot use
this partition.)
<Only for Windows 7 downgrade model>
Approx. <For localized OS model> 20 GB / <For MUI OS model> 50 GB
is used as a partition with flash memory recovery tools. (Users cannot
use this partition.)
Approx. 1 GB is used as a partition with system tools. (Users cannot use
this partition.)
Display Method
10.1 WUXGA type
Internal LCD*4
Max. 16,777,216 colors (1920 × 1200 dots)
External Display (HDMI)
Wireless LAN
Bluetooth
*6
è page 36
WAVE and MIDI playback, Intel® High Definition Audio subsystem support, Monaural speaker
Camera
Appendix
65,536 / 16,777,216 colors (1920 x 1200 dots Max.)
Intel® Dual Band Wireless-AC 8260 (a/b/g/n/ac) è page 36
*7
Sound
34
*5
Front
1280 × 720 dots, 30 fps (Video), Monaural Microphone
Sensor
Ambient light sensor, Magnetic sensor, Gyro sensor, Acceleration sensor
Interface
USB Port 3.0 x 1*8, HDMI Port (Type A)*9, Expansion Bus Connector,
Headset (Miniature jack, 3.5 DIA, CTIA standard / Headphone: Impedance 32 Ω, Output Power 4 mW × 2, Stereo / Microphone: Monaural
Input)
Pointing Device
Digitizer + Multi touch (Capacitive) (Anti-Reflection, Digitizer pen (included) touch capable) Glove / Water mode
Power Supply
AC adaptor or Battery pack
AC Adaptor
*10
Input: 100 V - 240 V AC, 50 Hz/60 Hz, Output: 16 V DC, 4.06 A
n Main Specifications
Li-ion 11.1 V, 4080 mAh (min.) (with FZ-VZSU84AU)
Battery Pack
Operating Time
*11
Charging
Time*12
Approx. 14 hours (with FZ-VZSU84AU)
Power on
Approx. 3 hours (with FZ-VZSU84AU)
Power off
Approx. 2.5 hours (with FZ-VZSU84AU)
Power Consumption
*13
Approx. 30 W*14 / Approx. 60 W
(maximum when recharging in the ON state)
Physical Dimensions
(W × D × H)
270 mm × 188 mm × 19 mm {10.6 ” × 7.4 ” × 0.75 ”}
Weight
Approx. 1.1 kg {Approx. 2.5 lb.} (with FZ-VZSU84AU)
Approx. 1.3 kg {Approx. 2.87 lb.} (with FZ-VZSU88U)
Operating
Environment
Storage
Temperature
-10 °C to 50 °C {14 °F to 122 °F} (IEC60068-2-1, 2)*15
Humidity
30% to 80% RH (No condensation)
Temperature
-20 °C to 60 °C {-4 °F to 140 °F}
Humidity
30% to 90% RH (No condensation)
nSoftware
Base OS
Installed OS
Windows 10 Pro 64-bit
*16
Windows 10 Pro 64-bit
Windows 7 Professional 32-bit Service Pack 1 (downgraded to
Windows 7)*17 / Windows 7 Professional 64-bit Service Pack 1 (downgraded to Windows 7)*17
PC Information Viewer, Intel® PROSet/Wireless Software, Intel® Wireless
Bluetooth®, Camera Utility*18, GPS Viewer*18, Manual Selector, Microsoft
Office Trial*20, Wireless Manager Mobile Edition*19*21 , Recovery Disc
Creation Utility, Intel® WiDi, Concealed Mode Settings Utility, Display
Rotation Tool, Hand Writing Utility
Panasonic PC Settings Utility*22, Wireless Toolbox
Adobe Reader, Battery Recalibration Utility, Infineon TPM Professional
Package*18*19, Dashboard for Panasonic PC, Power Plan Extension Utility,
Touch Screen Mode Setting Utility*18, Wireless Switch Utility, Wireless
Connection Disable Utility*18*19 Camera Light Switch Utility*18
Aptio Setup Utility, PC-Diagnostic Utility, Hard Disk Data Erase Utility*23
Appendix
Pre-installed Software*16
35
Specifications
*6
n Wireless LAN
Data Transfer Rates
IEEE802.11a : 54 Mbps*24
IEEE802.11b : 11 Mbps*24
IEEE802.11g : 54 Mbps*24
IEEE802.11n*25 : HT20 = 150 Mbps
HT40 = 300 Mbps
IEEE802.11ac : VHT80 : 866.7 Mbps
VHT40 : 400 Mbps
VHT20 : 173.3 Mbps
Standard Supported
IEEE802.11a / IEEE802.11b / IEEE802.11g / IEEE802.11n /
IEEE802.11ac
Transmission Method
OFDM system, DS-SS system
*7
nBluetooth
Bluetooth Version
4.1 /
4.0
Classic mode / Low Energy mode
Transmission Method
FHSS system
Wireless Channels Used
Channels 1 to 79 / Channels 0 to 39
RF Frequency Band
2.402 GHz - 2.480 GHz
nOptional Devices
Wireless WAN*26
LTE compatible
GPS
Chip: u-blox NEO-M8N
GPS/GLONASS/SBAS Support
LAN
IEEE 802.3 10Base-T / IEEE 802.3u 100Base-TX / IEEE 802.3ab
1000Base-T
Security Chip*27
TPM (TCG V1.2 compliant)
*28
Camera
1280 × 720 dots, 30 fps (Video) / 3264 × 2448 dots (Still)
Rear
Smart Card Slot
x1
microSD Memory Card Slot
*29
x 1, microSDXC compatible
*26
SIM Card Slot
x1
Magnetic Stripe Card Reader
x1
Contactless Smart Card Reader RF frequency: 13.56 MHz, compatible with ISO14443 Type-A, ISO14443
Type-B
Barcode Reader
x1
USB 2.0 port*8
x1
Serial Port
*30
x 1, Dsub 9-pin male
Battery Pack
(FZ-VZSU88U)
Li-ion 10.8 V, 8700 mAh (min.)
Appendix
Operating Time*11
36
Charging
Time*12
Approx. 28 hours (with FZ-VZSU88U)
Power on
Approx. 4 hours (with FZ-VZSU88U)
Power off
Approx. 3 hours (with FZ-VZSU88U)
Built-in bridge battery
(not replaceable)
(For hot swap only)
1 MB = 1,048,576 bytes / 1 GB = 1,073,741,824 bytes
Memory size of the factory default depends on the model.
*3
1 MB = 1,000,000 bytes / 1 GB = 1,000,000,000 bytes. Your operating system or some application software will report as fewer GB.
*4
Depending on the OS settings.
*5
Selectable resolution depends on the specifications of the external display. Display may be impossible
using some connected external displays.
*6
Only for model with wireless LAN.
*7
Only for model with Bluetooth. Does not guarantee operation of all Bluetooth peripherals.
*8
Does not guarantee operation of all USB-compatible peripherals.
*9
Does not guarantee operation of all HDMI-compatible peripherals.
*10
The AC adaptor is compatible with power sources up to 240 V AC adaptor.
The unit for North America (identified by the suffix ‘M’ on the model number) is supplied with a 125 V AC
compatible AC cord.
20-M-1-1
2
*11
Measured with LCD brightness: 60 cd/m
Varies depending on the usage conditions, or when an optional device is attached.
*12
Varies depending on the usage conditions, CPU speed, etc..
*13
Approx. 0.5 W when the battery pack is fully charged (or not being charged) and the computer is OFF.
Even when the AC adaptor is not connected to the computer, power is consumed (Max. 0.15 W) simply
by having the AC adaptor plugged into an AC outlet.
*14
23-E-1
Rated power consumption
*15
Do not expose the skin to this product when using the product in a hot or cold environment.
(è OPERATING INSTRUCTIONS - Read Me First)
When using in hot or cold environment, some peripherals and battery pack may fail to work properly.
Check the operation environment of the peripherals.
Using this product continuously in a hot environment will shorten the product life. Avoid use in these
types of environments.
When using in low temperature environment, startup may become slow or battery operation time may
become short. The computer consumes power when the flash memory is warming up during startup.
Therefore, if you are using battery power and the remaining power is low, the computer may not start up.
*16
Operations of this computer are not guaranteed except for the pre-installed OS and the OS which is
installed by using the flash memory recovery and the recovery disc.
*17
This system is preinstalled with Windows 7 Professional software and also comes with a license for
Windows 10 Pro software. You may only use one version of the Windows software at a time. Switching
between versions will require you to uninstall one version and install the other version.
*18
Depending on the models, this application software is not installed.
*19
Must be installed before use.
*20
To continue using this software after the end of the trial, purchase a license by following the on-screen
instructions.
*21
<For localized OS model>
For information on Wireless Manager, refer to the supplementary instructions by the following procedure.
Touch [Run] and input “c:\util\wlprjct\Supplementary Instructions.pdf” then touch [OK].
*1
*22
*23
*24
*25
(Start) and input “c:\util\wlprjct\Supplementary Instructions.pdf” in [Search programs and files]
Touch
and press Enter .
Panasonic PC Settings Utility includes the following functions: Battery Charge Speed / Battery Recalibration / Touch Operation Support / Power Saving Settings / etc.
Perform on the recovery disc.
Alternatively perform on the flash memory recovery partition.
These are speeds specified in IEEE802.11a+b+g+n+ac standards. Actual speeds may differ.
Available when set to “WPA-PSK”, “WPA2-PSK” or “none”. Only available when HT40 enabled by the
computer and access point which associated supports HT40.
Appendix
*2
37
Specifications
*26
The specifications may differ depending on the model.
A SIM card (15 {0.59”} mm × 25 {0.98”} mm) must be inserted in the SIM card slot.
*27
*28
Appendix
The specifications may differ depending on the model.
Depending on the specification of application software, the following cases may occur. In these cases,
select a smaller resolution.
- Cannot select a large resolution.
- When selecting a large resolution, an error occurs.
*29
Operation has been tested and confirmed using Panasonic microSD Memory Card with a capacity of up
to 2 GB and Panasonic microSDHC Memory Card with a capacity of up to 32 GB.
Operation on other microSD equipment is not guaranteed.
*30
To connect the serial device, the serial conversion cable (included) is necessary.
38
LIMITED WARRANTY
For U.S.A.
Panasonic System Communications Company of North America (PSCNA)
Computer Products - Worldwide Warranties
Section 1: Limited Warranty - Hardware
PSCNA, referred hereafter as “Panasonic” will repair the products listed below with new or rebuilt parts, free
of charge in a Global Panasonic designated service location for the period specified below from the date of
original purchase in the event of a defect in materials or workmanship. These warranties are extended solely
to the original purchaser. A purchase receipt or other proof of date of original purchase will be required
before warranty performance is rendered.
• Laptop PC (CF-##) – 3 Years
• Tablet PC (FZ-##) – 3 Years
• Ultra-Mobile (CF-U#/CF-H# Series) – 3 Years
• PDRC - LCD & Keyboard Assembly – 3 Years
Battery Warranty
Batteries supplied with the product are covered under the warranty for one (1) year from date of purchase,
except as excluded in Section 3. Batteries purchased separately are covered under the warranty for one (1)
year from the date of purchase. A replacement battery furnished under the product warranty is covered for
the remaining period of the one year warranty on the original or purchased battery.
Optional: Panasonic “Protection Plus” Warranty
Any unit for which the Panasonic “Protection Plus” warranty has been purchased will receive additional
coverage for any failure that occurs due to accidental damage. All other terms and conditions of the
standard warranty apply and this additional coverage will exist for the duration of the standard warranty
period of the unit. If an extended Protection Plus warranty program is purchased, coverage is extended to
the end of the last year of extended coverage purchased.
This warranty does not cover failures or defects that are caused by fire, intentional acts, loss, theft, improper
maintenance, modification or service by anyone other than the Panasonic National Service Center or a
Panasonic Authorized Service Provider, or damage that is attributable to acts of God. Cosmetic damage
that does not affect functionality is not covered. Cosmetic damage on units with hardware failures will be
repaired in accordance with the warranty terms. This warranty is extended solely to the original purchaser
on the unit serial number for which it was purchased. Complete unit replacement fulfills the full obligation
and is at the discretion of Panasonic and is limited to once during the coverage term. Maximum benefit is
limited to one replacement per coverage year of the Motherboard, LCD, Storage Drive, and Keyboard.
Wireless Module Warranty
Panasonic approved wireless modems installed in Panasonic brand computers and integrated by Panasonic
or an Authorized Panasonic Wireless Integrator are covered under the warranty for the remaining warranty
period of the device in which the modem is installed. For devices with less than three (3) months remaining
on the unit warranty, the wireless modem will be covered for a period of three (3) months from the date of
installation of the modem, covering only modem replacement or modem installation related issues.
Panasonic’s sole responsibility for the warranty or technical support of the software required to install or
operate the modem is defined in Section 2 (Limited Software Warranty). Any attempted software installation
by anyone other than a Panasonic Authorized Wireless Integrator is not covered under warranty and may
result in service charges to re-image or replace the hard drive.
Installation or attempted installation by any party other than Panasonic or an Authorized Panasonic Wireless
Integrator is strictly not covered under the warranty and may void the computer warranty if damage results.
Appendix
All modems must be approved by the wireless carrier prior to use. Any use or attempted use of a wireless
modem not approved and activated by the carrier for use on their network is strictly prohibited and is not
sanctioned or warranted by Panasonic and may result in legal action. In addition, all modems must be
approved by Panasonic as compatible with the device hardware before installation or use.
39
LIMITED WARRANTY
Options and Accessories Warranties
The below listed Panasonic brand or supplied options and accessories are covered under this limited
warranty for the period specified from the date of purchase or as specifically stated:
•
•
•
•
•
•
•
•
•
•
•
•
•
AC Adaptor / Power Cord – 3 Years
Memory Expansion Card (Panasonic Brand) – 3 Years
Car Mount - Docking Station PCB or Vehicle Docking Station – 3 Years
Desktop Port Replicator, I-O Box, Docking Cradle (like CF-U1) – 3 Years
Antenna Pass-through Cable – 3 Years
Backlit or Full-sized keyboard - 3 Years or assumes warranty of the unit in which it is installed
Integrated Panasonic supplied options and kits including, but not limited to Wireless Modems, Media
Bay Drives (Floppy, CD, DVD, Combo), Camera, GPS, Bluetooth, Smartcard Reader, Magnetic Card
Reader, Barcode Scanner, and Fingerprint Reader - 3 Years or assumes warranty period of the unit in
which it is installed provided the integration was performed by Panasonic or an Authorized Integrator.
Hard Drive / Solid State Drive (Internal) - 3 Years
Separately purchased 2nd Hard Drive – 1 Year
External USB Drives (CD / DVD / Floppy / Hard Drive) – 1 Year
Optional Battery – 1 Year
Battery Charger / Multi-Bay Battery Charger – 1 Year
Stylus Pens, Digitizer & Standard - 90 Days (physical damage excluded)
Section 2 - Limited Warranty - Software
Panasonic warrants to you only that the disk(s) or other media on which the Programs are furnished will
be free from defects in material and workmanship under normal use for a period of sixty (60) days from the
date of delivery thereof to you, as evidenced by your purchase receipt.
This is the only warranty Panasonic makes to you. Panasonic does not warrant that the functions contained
in the Programs will meet your requirements or that the operation of the Programs will be uninterrupted
or error free. Panasonic shall have no obligation for any defects in the disk(s) or other media on which
the Programs are furnished resulting from your storage thereof, or for defects that have been caused by
operation of the disk(s) or other media
Panasonic’s entire liability and your exclusive remedy under this warranty shall be limited to the
replacement, in the United States or other Panasonic designated location, of any defective disk or other
media which is returned to Panasonic’s Authorized Service Center, together with a copy of the purchase
receipt, within the aforesaid warranty period.
Appendix
Section 3 - Limited Warranty Exclusions - Specifically excluded from the warranty are:
40
• All consumable items; such as screen protection films, logo badges, labels, cleaning cloths, carry
cases, manuals, cables, straps, belts, holsters, tethers, and harnesses and any other options and
accessories not listed above or covered under a separate warranty.
• Failures related to the product operating system, hard drive or solid state drive image, software setup,
software program, virus, other program(s) or file(s) on any drive or in any computer memory location.
• Failures due to BIOS settings or changes, as well as any cosmetic or physical damage to the unit.
• Any unit or device with a missing or altered model number or serial number label
• Cosmetic damage or any damage which occurs in shipment
• Failures which are caused by products not supplied by Panasonic
• Failures which result from alteration, accident, misuse, introduction of liquid or other foreign matter into
the unit, abuse, neglect, installation, maladjustment of consumer controls, improper maintenance or
modification, use not in accordance with product use instructions
• Failures due to service by anyone other than a Panasonic Authorized Service Provider
• Failures caused by improper installation of options or accessories or due to integration by any
company other than Panasonic or a Panasonic Authorized Integrator
• Damage, failure, or loss due to the unit being stolen, lost, misplaced, or used by anyone other than the
original purchaser
• Damage that is attributable to acts of God
This limited warranty only covers failures due to defects in materials or workmanship which occur during
normal use. If a unit is sent to a Panasonic Authorized Service Center and no hardware failure is found,
the customer will be billed for labor to correct a software issue or reimage the hard drive plus shipping and
applicable administrative fees at the current rates set by the service provider.
THIS PRODUCT IS NOT INTENDED FOR USE AS OR PART OF NUCLEAR EQUIPMENT/SYSTEMS,
AIR TRAFFIC CONTROL EQUIPMENT/SYSTEMS, OR AIRCRAFT COCKPIT EQUIPMENT/SYSTEMS*1.
PANASONIC WILL NOT BE RESPONSIBLE FOR ANY LIABILITY RESULTING FROM THE USE OF THIS
PRODUCT ARISING OUT OF THE FOREGOING USES.
*1 AIRCRAFT COCKPIT EQUIPMENT/SYSTEMS include class 2 Electrical Flight Bag (EFB) Systems and
Class 1 EFB Systems when used during critical phases of flight (e.g., during take-off and landing) and/or
mounted onto the aircraft. Class 1 EFB Systems and 2 EFB Systems are defined by FAA: AC (Advisory
Circular) 120-76A or JAA: JAA TGL (Temporary Guidance Leaflets) No. 36.
Other Limits and Exclusions: There are no other express warranties except as listed above.
PANASONIC SHALL NOT BE LIABLE FOR LOSS OF DATA OR OTHER INCIDENTAL OR
CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT, OR ARISING OUT OF
ANY BREACH OF THIS WARRANTY. ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED TO
THE APPLICABLE WARRANTY PERIOD SET FORTH ABOVE. Some states do not allow the exclusion or
limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, so
the above limitations or exclusions may not apply to you.
This limited warranty gives you specific legal rights, and you may also have other rights which vary from
state to state.
For technical support or to arrange for service on your Panasonic computer product, call our toll-free hotline
at 1-855-PSC-TECH (855-772-8324).
Appendix
DIAL TOLL FREE: 1-855-PSC-TECH (855-772-8324)
Web Site : www.panasonic.com/toughbook
41
LIMITED WARRANTY
For Canada
PANASONIC COMPUTER AND PERIPHERALS LIMITED WARRANTY
Coverage – Panasonic Canada Inc. (“PCI”) warrants to you, the first end user customer, this computer product (excluding software media), when purchased from PCI or from a PCI authorized reseller, to be free from
defects in materials and workmanship under normal use, subject to the terms set forth below, during the
period of warranty coverage specified.
Scope of Coverage
Period of Coverage
Type of Failure Coverage
• Laptop Computers (except Battery) and Three (3) Years from Date of Defective Materials or WorkAC Adaptor
Original End User Customer manship
• Factory/PCI installed options including
Purchase
Wireless WAN, GPS, Bluetooth, Finger
print reader, Backlit keyboard, Memory
Card and Media Bay Drives (Floppy, CD/
DVD)
•Ultra-Mobile PC
•Tablet PC
• Mobile Wireless Display
• PDRC – LCD and Keyboard Assemblies
• Port Replicator
• Hand-held Computers
•Battery
• Battery charger
• Auto Adaptor
• External USB Drives
One (1) Year from Date of
Defective Materials or WorkOriginal End User Customer manship
Purchase
•Standard or Digitizer Stylus Pen
Ninety (90) Days from Date
of Original End User Customer Purchase
Defective Materials or Workmanship
• All consumable items including protection No Coverage
film, cleaning cloth, carry case, tether
and harness
Remedy – In the event of a warranty claim, contact PCI’s representatives within the applicable warranty
period, identifying the nature of the defect claimed, at 1-800-668-8386 between 9:00 A.M. and 5:00 P.M.,
Eastern Time Zone, Mon. – Fri. (excluding holidays) for instructions on how to obtain service. A purchase
receipt or other proof of date of original purchase is required before warranty service is performed. Defective
parts covered by this Limited Warranty will be repaired or replaced with new or comparable rebuilt parts on
an exchange basis. Warranty replacement or repair is subject to the terms of this Limited Warranty for the
balance of the original period of warranty coverage.
No Coverage – This Limited Warranty does not cover products purchased outside Canada. Neither does
it cover damage to, failure of, or defects in a product or accessory through mishandling, improper installation, abnormal use, misuse, neglect, accident, introduction of liquid or other foreign matter into the product,
alteration or servicing by anyone not authorized by PCI, or act of God.
THIS PRODUCT IS NOT INTENDED FOR USE AS, OR AS PART OF, NUCLEAR EQUIPMENT/SYSTEMS,
AIR TRAFFIC CONTROL EQUIPMENT/SYSTEMS, OR AIRCRAFT COCKPIT EQUIPMENT/SYSTEMS*2.
PANASONIC WILL NOT BE RESPONSIBLE FOR ANY LIABILITY RESULTING FROM THE USE OF THIS
PRODUCT ARISING OUT OF THE FOREGOING USES.
*2
AIRCRAFT COCKPIT EQUIPMENT/SYSTEMS include Class2 Electrical Flight Bag (EFB) Systems and
Class1 EFB Systems when used during critical phases of flight (e.g., during take-off and landing) and/or
mounted on to the aircraft. Class1 EFB Systems and 2 EFB Systems are defined by FAA: AC (Advisory
Circular) 120-76A or JAA: JAA TGL (Temporary Guidance Leaflets) No.36
Appendix
IF YOU SHIP THE PRODUCT FOR WARRANTY SERVICE
42
Carefully pack the product, preferably in the original carton. Include details of defect claimed and proof of
date of original purchase. No liability is assumed for loss or damage to the product while in transit, if you
chose your own transportation carrier.
SOFTWARE MEDIA LIMITED WARRANTY
Coverage – PCI warrants to you, the first end user customer, that the disk(s) or other media on which software program(s) is/are supplied will be free from defects in materials and workmanship under normal use in
Canada for a period of sixty (60) days from date of receipt as evidenced by your purchase receipt for your
Panasonic Computer product.
THIS IS THE ONLY WARRANTY THAT PCI MAKES RESPECTING THE SOFTWARE MEDIA. PCI does not
warrant the software. Please refer to the software licensor’s written warranty (accompanying the copy of the
software) for any software warranty claim.
Claim Procedure – In the event of a defect in material or workmanship in the media during the sixty (60)
days warranty period, and you return it, transportation costs prepaid, to Panasonic Canada Inc., Computer
Products Marketing, 5770 Ambler Drive, Mississauga, Ontario L4W 2T3, within the warranty period, together
with a copy of your purchase receipt, and an explanation of the suspected defect, PCI will replace in Canada
the defective disk(s) or other media.
Remedy – PCI’s entire liability, and your only remedy for any breach of this software media warranty is limited to replacement of the media only. It does not cover any other damages, including, but not limited to, loss
of use or profit loss, or special, indirect or consequential damages, or other claims, whether or not of similar
character.
No Coverage – This limited warranty does not apply if the disk(s) or other media has been used in other
than a Panasonic product, or in environmental conditions other than those specified by PCI or the manufacturer, or if subjected to misuse, neglect, mishandling, modification or attempted modification of the program,
or if damaged by accident or act of God. PCI is not responsible for damage to or loss of any program, data
or removable storage media.
GENERAL
Appendix
NO OTHER WARRANTIES – PCI DISCLAIMS ALL OTHER WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THE SOFTWARE, SOFTWARE MEDIA,
COMPUTER PRODUCT, OPTIONS AND ACCESSORIES.
NO LIABILITY FOR CONSEQUENTIAL DAMAGES – IN NO EVENT SHALL PCI BE LIABLE FOR ANY
SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES ARISING FROM ANY BREACH OF THE LIMITED
WARRANTIES SET OUT IN THIS DOCUMENT, OR FROM THE USE OF THE COMPUTER PRODUCT,
INCLUDING, WITHOUT LIMITATION, LOSS OF DATA, BUSINESS, PROFIT OR GOODWILL.
IN ANY EVENT, PCI’S MAXIMUM LIABILITY FOR ANY BREACH SHALL NOT EXCEED THE AMOUNT
ACTUALLY PAID BY YOU FOR THE COMPUTER PRODUCT.
NO ACTION, REGARDLESS OF ITS BASIS, MAY BE BEGUN AGAINST PCI MORE THAN TWO (2)
YEARS AFTER THE CAUSE OF ACTION AROSE.
Statutory Warranties – Some jurisdictions do not allow these limitations or exclusions, so they may not apply to you.
43
LIMITED WARRANTY (GARANTIE LIMITÉE)
Pour le Canada
GARANTIE LIMITÉE – ORDINATEURS ET PÉRIPHÉRIQUES PANASONIC
Couverture – Panasonic Canada Inc. (« PCI ») garantit à l’acheteur original que ce produit informatique (à
l’exclusion des supports des logiciels) est, au moment de sa vente par PCI ou d’un revendeur agréé par PCI, exempt de défauts de pièces et de fabrication dans les conditions normales d’utilisation, et ce, pendant la période
de couverture de la garantie, sous réserve des modalités décrites ci-dessous.
Éléments couverts
Durée de couverture
Type de couverture
• Ordinateurs blocs-notes (sauf batteries)
et adaptateur secteur
• Options installées en usine/par PCI
incluant : WAN sans fil, GPS, Bluetooth,
lecteur d’empreintes digitales, clavier
rétroéclairé, carte mémoire et lecteurs
(disquettes, CD/DVD)
•Ordinateurs personnels ultra-portables
•Ordinateurs tablettes
• Écran mobile sans fil
• Ensembles PDRC – ACL et clavier
• Duplicateur de port
Trois (3) ans à partir de la
date d’achat original.
Défauts de pièces et de fabrication
• Ordinateurs de poche
•Batterie
• Chargeur de batterie
• Adaptateur pour voiture
• Périphériques USB
Un (1) an à partir de la date Défauts de pièces et de fabricad’achat original.
tion
• Stylo pointeur standard ou pour numériseur graphique
Quatre-vingt-dix (90) jours à
partir de la date d’achat original.
Défauts de pièces et de fabrication
• Tous les articles consommables incluant les Aucune couverture
pellicules protectrices, chiffons de nettoyage, étuis de transport, longes et sangles
Appendix
Recours – Pour obtenir des informations sur la marche à suivre dans le cas où une réclamation en vertu de la
garantie deviendrait nécessaire, communiquez par téléphone avec un représentant de PCI au 1-800-668-8386,
entre 9h00 et 17h00 (heure de l’Est) du lundi au vendredi (sauf les jours fériés), avant l’échéance de la garantie
applicable, en prenant soin d’identifier la nature de la défaillance.
Un reçu ou toute autre pièce justificative de la date d’achat original sera exigé avant toute réparation. Toute
pièce défectueuse couverte par la présente garantie limitée sera réparée ou remplacée par une pièce neuve ou
remise à neuf. Le remplacement ou la réparation sera fait conformément aux modalités de la présente garantie
limitée pendant la durée restante de la période originale de la garantie.
Produits non couverts – La présente garantie limitée ne couvre pas les produits achetés à l’extérieur du
Canada. Elle ne couvre pas non plus les dommages, la défaillance ou les défauts attribuables à une manutention inadéquate, une mauvaise installation, une utilisation anormale ou abusive, de la négligence,
un accident, un déversement ou la pénétration d’un objet étranger, une modification, un cas fortuit ou une
réparation effectuée par une personne non agréée par PCI.
CE PRODUIT N’EST PAS DESTINÉ À ÊTRE UTILISÉ, EN TOUT OU EN PARTIE, COMME SYSTÈME/ÉQUIPEMENT
NUCLÉAIRE, SYSTÈME/ ÉQUIPEMENT DE CONTRÔLE DU TRAFFIC AÉRIEN OU SYSTÈME/ÉQUIPEMENT DE
POSTE DE PILOTAGE D’AVION*3. PANASONIC DÉCLINE TOUTE RESPONSABILITÉ CONCERNANT L’UTILISATION
DE CE PRODUIT DANS LES CAS SUSMENTIONNÉS.
*3
Les SYSTÈMES/ÉQUIPEMENTS DE POSTE DE PILOTAGE D’AVION sont dotés de systèmes OEPP
(organiseur électronique de poste de pilotage) de classe 2 et de classe 1 utilisés pendant des phases
critiques de vol (par exemple, pendant le décollage et l’atterrissage) et(ou) montés sur l’avion. Les
systèmes OEPP de classe 1 et de classe 2 sont définis par le circulaire d’information FAA: AC (Advisory
Circular) 120-76A ou le feuilet n° 36 JAA: JAA TGL (Temporary Guidance Leaflets) No 36.
44
EXPÉDITION DU PRODUIT POUR SERVICE SOUS GARANTIE
Emballez soigneusement le produit, de préférence dans son emballage d’origine. Joignez une description
de la défaillance de même qu’une pièce justificative de la date d’achat. Panasonic Canada Inc. ne peut
être tenue responsable pour tout dommage ou perte subi pendant le transport si vous avez choisi le transporteur.
GARANTIE LIMITÉE – SUPPORTS DES LOGICIELS
Couverture – Panasonic Canada Inc. (« PCI ») garantit à l’acheteur original que la ou les disquettes ou tout
autre support sur lequel le ou les programmes sont fournis sont exempts de défauts de pièces et de fabrication dans des conditions normales d’utilisation au Canada, et ce, pour une période de soixante (60) jours
suivant la date de réception indiquée sur la preuve d’achat.
LA PRÉSENTE GARANTIE EST LA SEULE OFFERTE PAR PCI COUVRANT LES SUPPORTS DE
LOGICIELS. PCI ne garantit pas les logiciels. Reportez-vous à la garantie écrite du concédant de licence
d’utilisation du logiciel (qui accompagne la copie du logiciel) pour toute réclamation en vertu de la garantie.
Réclamation – marche à suivre – Panasonic Canada Inc. remplacera toute disquette ou support défectueux
si l’article en question est retourné, port payé, à son service de Marketing – produits informatiques, 5770 Ambler
Drive, Mississauga (Ontario) L4W 2T3, dans les soixante (60) jours suivant la date d’achat original. Joignez à votre
envoi une pièce justificative de votre achat et une description du problème.
Recours – La responsabilité de PCI - et votre seul recours - dans le cas de toute défaillance couverte par la
garantie sur ce support de logiciel est limitée au seul remplacement du support. Elle ne couvre aucun autre
dommage, y compris, mais non exclusivement, la perte d’usage ou de profits, ni aucun dommage spécial, indirect ou consécutif, ni aucune autre réclamation de nature similaire ou autre.
Produits non couverts – La présente garantie limitée ne s’applique pas si la ou les disquettes ou autre support
ont été utilisés dans un produit d’une marque autre que Panasonic ou dans des conditions environnementales
autres que celles spécifiées par PCI ou le fabricant, ou soumis à une mauvaise utilisation, à la négligence, à une
manutention inadéquate ou encore si le programme a été modifié ou subi une tentative de modification ou des
dommages attribuables à un accident ou à un cas fortuit. De plus, PCI n’assume aucune responsabilité pour toute
perte de, ou tout dommage à, un programme, des données ou un support de sauvegarde amovible.
GÉNÉRALITÉS
Appendix
PCI NE RECONNAÎT AUCUNE AUTRE GARANTIE, EXPLICITE OU IMPLICITE, Y COMPRIS, MAIS NON
EXCLUSIVEMENT, LES GARANTIES IMPLICITES DE VALEUR COMMERCIALE ET D’UTILITÉ À UNE FIN
QUELCONQUE, À L’ÉGARD DU LOGICIEL, SUPPORTS DE LOGICIELS, PRODUITS INFORMATIQUES,
PÉRIPHÉRIQUES ET ACCESSOIRES.
SOUS AUCUNE CIRCONSTANCE PCI NE POURRA ÊTRE TENUE RESPONSABLE DES DOMMAGES
SPÉCIAUX, INDIRECTS OU CONSÉCUTIFS ATTRIBUABLES À UN MANQUEMENT AUX GARANTIES
LIMITÉES DÉCRITES DANS LE PRÉSENT DOCUMENT OU À L’UTILISATION DU PRODUIT INFORMATIQUE, Y COMPRIS, SANS RESTRICTION, LA PERTE DE DONNÉES, D’AFFAIRES, D’ACHALANDAGE
OU DE PROFIT.
DANS TOUS LES CAS, LA RESPONSABILITÉ MAXIMALE DE PCI POUR TOUT MANQUEMENT NE
POURRA EXCÉDER LE PRIX DE VENTE DU PRODUIT INFORMATIQUE.
AUCUNE RÉCLAMATION, SANS ÉGARD À SES MOTIFS, NE POURRA ÊTRE FAITE AUPRÈS DE PCI
PLUS DE DEUX (2) ANS APRÈS LES FAITS INVOQUÉS À LA BASE D’UNE TELLE RÉCLAMATION.
Garantie statutaires – Certaines juridictions interdisent de telles limitations ou exclusions; aussi, pourraientelles ne pas s’appliquer.
45
Standard Limited Warranty
Panasonic System Communications Company Europe
Panasonic System Communications Company Europe (referred to as “Panasonic”) will repair this
product (other than software, which is treated in a different section of this warranty) with new or
refurbished parts, from the date of original purchase in the event of a defect in materials or workmanship. This warranty only applies to new Panasonic Toughbooks purchased in the EEA and
Switzerland and Turkey.
Panasonic (or its authorised Service Provider) target to repair your equipment within 48 hours
from its receipt in our service centre.
Additional charges may apply for shipment to countries outside of the European Union. Panasonic will use all reasonable endeavours to ensure this service.
This warranty only covers failures due to defects in materials or workmanship which occur during
normal use for the applicable Service Agreement Period listed below. In the event that any product (or part thereof) is replaced, Panasonic shall transfer ownership of the replacement product (or
part) to the customer and the customer shall transfer ownership of the replaced product (or part)
to Panasonic.
Service Agreement Period - from original date of purchase
Ÿ Toughbooks (and every accessory included in the original packaging except the battery) - 3
years
Ÿ Toughpads (and every accessory included in the original packaging except the battery) - 3 years
Ÿ Accessories included in the original package - 3 years
Ÿ Additional peripherals manufactured by Panasonic (including media bay devices such as
CD-Rom drives) - 1 year
Ÿ Batteries - 6 months. Panasonic Warranty covers the battery for six months. A battery is
considered good if it maintains 50% of its charge capacity during the warranty period. If a
battery is returned under this contract and testing determines that it has charge capacity
greater than 50%, the battery will be returned with an invoice for the retail purchase price of
a new battery.
This warranty is extended solely to the original purchaser. A purchase receipt or other proof of
date of original purchase will be required before warranty performance is rendered.
Limits and Exclusions:
This warranty does not cover and shall be void for:
Ÿ Broken or cracked LCD screen.
Ÿ Defective pixel in notebook displays and LCD screens within 0.002%
Ÿ Damage that is attributable to fire, theft or acts of God.
Ÿ Damage caused by environmental influences (electrical storms, magnetic fields etc.).
Ÿ Damage which has not been caused during normal operation
Ÿ Repair of damage that is cosmetic only or does not affect product functionality such as wear
Appendix
and tear, scratches and dents.
46
Ÿ Failures caused by products not supplied by Panasonic.
Ÿ Failures resulting from alteration, accidental damage, casualty, misuse, abuse or neglect.
Ÿ Introduction of liquid or other foreign matter into the unit.
Ÿ Improper installation, operation or maintenance.
Ÿ Improper connections with peripherals.
Ÿ Maladjustment of consumer controls such as function settings.
Ÿ Modification or service by anyone other than Panasonic or its approved Service Providers.
Ÿ Products used as short term rental or leased equipment.
Ÿ Products whose serial number has been removed making the unit warranty condition impos-
sible to clearly determine.
THIS PRODUCT IS NOT INTENDED FOR USE AS, OR AS PART OF, NUCLEAR EQUIPMENT/
SYSTEMS, AIR TRAFFIC CONTROL EQUIPMENT/SYSTEMS, OR AIRCRAFT COCKPIT
EQUIPMENT/SYSTEMS. PANASONIC WILL NOT BE RESPONSIBLE FOR ANY LIABILITY RESULTING FROM THE USE OF THIS PRODUCT ARISING OUT OF THE FOREGOING USES.
There are no other express warranties except as listed above.
We strongly recommend that customers backup their data before sending back their unit to an
Authorised Service Provider.
Panasonic shall not be liable for loss of data or other incidental or consequential damages resulting from the use of this product, or arising out of any breach of this warranty. All express and
implied warranties, including the warranties of satisfactory quality and fitness for a particular purpose are limited to the applicable warranty period set forth above. Panasonic shall not be liable
for any indirect, special or consequential loss or damage (including without limitation any loss of
profits) arising from the use of this product or for any breach of this warranty.
This limited warranty gives you specific legal rights, and you may have other rights that vary from
country to country. You must consult the applicable country laws for a full determination of your
rights. This limited warranty is in addition to, and does not affect any rights arising out of any contract of sale or by statute.
Panasonic System Communications Company Europe
Data Storage Media
Data Storage Media is the media on which the Operating System, drivers and programs originally
installed by Panasonic on the main unit are stored. This media is originally provided with the unit.
Panasonic warrants to you only that the disc(s) or other media on which the Programs are furnished will be free from defects in material and workmanship under normal use for a period of
sixty (60) days from the date of delivery thereof to you, as evidenced by your purchase receipt.
This is the only warranty Panasonic makes to you. Panasonic does not warrant that the functions
contained in the Programs will meet your requirements or that the operation of the Programs will
be uninterrupted or error free.
Panasonic’s entire liability and your exclusive remedy under this warranty shall be limited to the
replacement of any defective disk or other media which is returned to Panasonic’s authorized
Service Centre, together with a copy of the purchase receipt, within the aforesaid warranty period.
Panasonic shall have no obligation for any defects in the disk(s) or other media on which the Programs are furnished resulting from your storage thereof, or for defects that have been caused by
operation of the disk(s) or other media otherwise than on the Product or in the environment conditions other than those specified by Panasonic by alteration, accident, misuse, abuse, neglect,
mishandling, misapplication, installation, maladjustment of consumer controls, improper maintenance, modification or damage that is attributable to acts of God. In addition, Panasonic shall
have no obligation for any defects in the disk(s) or other media if you have modified, or attempted
to modify any Program.
Pre-installed software
Pre-installed software means the software shipped pre-loaded by Panasonic, not that loaded by
any third party or selling agent.
Appendix
Duration of implied warranties, if any is limited to sixty (60) days.
47
Standard Limited Warranty
Panasonic and its suppliers makes no warranty, either express, implied or statutory, with respect
to software provided with the Product and licensed to Purchaser, its quality, performance, merchantability, or fitness for a particular purpose. Panasonic does not warrant that the functions
contained in the software will be uninterrupted or error free. Panasonic assumes no risk of and
shall not in any case be liable for any damages, including, without limitation, any special, incidental, consequential, or punitive damages arising from breach of warranty or contract, negligence or
any other legal theory, including, without limitation loss of goodwill, profits or revenue, loss of use
of the Programs or Products or any associated equipment, cost of capital, cost of any substitute
equipment, facilities, or services, downtime costs, or claims of any party dealing with such damages.
Some countries do not allow the exclusion or limitation of incidental or consequential damages, or
limitations on how long an implied warranty lasts, so the above limitations or exclusions may not
apply to you.
This limited warranty gives you specific legal rights and you may also have other rights that vary
from country to country. You must consult applicable country laws for a full determination of your
rights.
Appendix
Contacts
48
Address
Panasonic System Communications Company Europe
Panasonic Manufacturing U.K. Ltd.
Service Centre Building B4,
Wharfedale Road, Pentwyn Industrial Estate, Cardiff,
United Kingdom
CF23 7XB
Web page
http://business.panasonic.co.uk/computer-product/
Helpdesk
English speaking service
French speaking service
German speaking service
Italian speaking service
Spanish speaking service
Austria
Switzerland (German)
Switzerland (French)
E-mail address
+44 (0) 800 0884324
+33 (0) 80 5636449
+49 (0) 800 7235211
+39 800 986915
+34 (0) 901 101 157
+43 (0) 800 006493
+41 (0) 800 002429
+41 (0) 800 588017
toughbooksupport@eu.panasonic.com
Czech speaking service
Hungarian speaking service
Polish speaking service
Romanian speaking service
Slovakian speaking service
E-mail address
+420 (0) 800 143234
+36 (0) 6800 163 67
+48 (0) 800 4911558
+40 (0) 800 894 743
+421 (0) 800 42672627
toughbooksupport@csg.de
Payments
toughbookservicepayments.cardiff@eu.panasonic.com
Panasonic Corporation
Osaka, Japan
Panasonic System Communications Company of North America
Two Riverfront Plaza
Newark, NJ 07102
Panasonic Canada Inc.
5770 Ambler Drive, Mississauga,
Ontario L4W 2T3
Panasonic Australia Pty. Limited
ACN 001 592 187 ABN 83 001 592 187
1 Innovation Road, Macquarie Park NSW 2113
Importer’s name & address pursuant to the EU legislation
Panasonic System Communications Company Europe, Panasonic Marketing
Europe GmbH
Hagenauer Straße 43
65203 Wiesbaden
Germany55-E-1
Web Site : http://panasonic.net/avc/pc
© Panasonic Corporation 2016
HS0616-0
20160213ZAD