Hardware Limited Warranty
HP Product
Hardware
Duration
One-year limited warranty
One-year technical support
CUSTOMER SERVICE: 1 (800) 474-6836
General Terms
This HP Hardware Limited Warranty gives you, the customer, express limited warranty rights
from HP, the manufacturer. Please refer to HP’s Web site for an extensive description of your
limited warranty entitlements. In addition, you may also have other legal rights under applicable
local law or special written agreement with HP.
HP MAKES NO OTHER EXPRESS WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, AND
HP EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS NOT STATED IN THIS LIMITED
WARRANTY. TO THE EXTENT ALLOWED BY THE LOCAL LAW OF JURISDICTIONS OUTSIDE THE
UNITED STATES, HP DISCLAIMS ALL IMPLIED WARRANTIES OR CONDITIONS, INCLUDING ANY
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. FOR
ALL TRANSACTIONS OCCURRING IN THE UNITED STATES, ANY IMPLIED WARRANTY OR
CONDITION OF MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR A PARTICULAR
PURPOSE IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE. SOME
STATES OR COUNTRIES/REGIONS DO NOT ALLOW A LIMITATION ON HOW LONG AN IMPLIED
WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES FOR CONSUMER PRODUCTS. IN SUCH STATES OR COUNTRIES/REGIONS, SOME
EXCLUSIONS OR LIMITATIONS OF THIS LIMITED WARRANTY MAY NOT APPLY TO YOU.
THE LIMITED WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT
LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY
BUT ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF
THIS PRODUCT TO YOU.
This Limited Warranty is applicable in all countries/regions and may be enforced in any
country/region where HP or its authorized service providers offer warranty service for the same
product model number subject to the terms and conditions set forth in this Limited Warranty.
Under the HP Global Limited Warranty program, products purchased in one country/region may
be transferred to another country/region, where HP or its authorized service providers offer
warranty service for the same product model number, without voiding the warranty. Warranty
terms, service availability, and service response times may vary from country/region to
country/region. Standard warranty service response time is subject to change due to local parts
availability. If so, your HP authorized service provider can provide you with details.
HP is not responsible for any tariffs or duties that may be incurred in transferring the products.
Transfer of the products may be covered by export controls issued by the United
States or other governments.
This Limited Warranty applies only to HP-branded and Compaq-branded hardware products
(collectively referred to in this Limited Warranty as “HP Hardware Products”) sold by or leased
from Hewlett-Packard Company, its worldwide subsidiaries, affiliates, authorized resellers, or
country/region distributors (collectively referred to in this Limited Warranty as “HP”) with this
Limited Warranty. The term “HP Hardware Product” is limited to the hardware components and
required firmware. The term “HP Hardware Product” DOES NOT include any software
applications or programs; non-HP products or non-HP branded peripherals. All non-HP products
or non-HP branded peripherals external to the HP Hardware Product — such as external storage
subsystems, displays, printers, and other peripherals — are provided “AS IS” without HP
warranty. However, non-HP manufacturers and suppliers, or publishers may provide their own
warranties directly to you.
HP warrants that the HP Hardware Products that you have purchased or leased from HP are free
from defects in materials or workmanship under normal use during the Limited Warranty Period.
The Limited Warranty Period starts on the date of purchase or lease from HP or from the date
HP completes installation. Your dated sales or delivery receipt, showing the date of purchase or
lease of the product, is your proof of the purchase or lease date. You may be required to provide
proof of purchase or lease as a condition of receiving warranty service. You are entitled to
hardware warranty service according to the terms and conditions of this document if a repair to
your HP Hardware
Product is required within the Limited Warranty Period.
Unless otherwise stated, and to the extent permitted by local law, new HP Hardware Products
may be manufactured using new materials or new and used materials equivalent to new in
performance and reliability. HP may repair or replace HP Hardware Products (a) with new or
previously used products or parts equivalent to new in performance and reliability or (b) with
equivalent products to an original product that has been discontinued. Replacement parts are
warranted to be free from defects in material or workmanship for ninety (90) days or, for the
remainder of the Limited Warranty Period of the HP Hardware Product they are replacing or in
which they are installed, whichever is longer.
During the Limited Warranty Period, HP will, at its discretion, repair or replace any defective
component. All component parts or hardware products removed under this Limited Warranty
become the property of HP. In the unlikely event that your HP Hardware Product has recurring
failures, HP, at its sole discretion, may elect to provide you with (a) a replacement unit of HP’s
choosing that is the same or equivalent to your HP Hardware Product in performance or (b) to
give you a refund of your purchase price or lease payments (less interest) instead of a
replacement. This is your exclusive remedy for defective products.
Exclusions
HP does not warrant that the operation of this product will be uninterrupted or error-free. HP is
not responsible for damage that occurs as a result of your failure to follow the instructions
intended for the HP Hardware Product. This Limited Warranty does not apply to expendable or
consumable parts and does not extend to any product from which the serial number has been
removed or that has been damaged or rendered defective (a) as a result of accident, misuse,
abuse, contamination, improper or inadequate maintenance or calibration, or other external
causes; (b) by operation outside the usage parameters stated in the user documentation that
shipped with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d)
by improper site preparation or maintenance; (e) by virus infection; (f) from loss or damage in
transit; or (g) by modification or service by anyone other than (i) HP, (ii) an HP authorized service
provider, or (iii) your own installation of end-user-replaceable HP or HP-approved parts if
available for your product in the servicing country/region.
Limitation of Liability
IF YOUR HP HARDWARE PRODUCT FAILS TO WORK AS WARRANTED ABOVE, HP’S MAXIMUM
LIABILITY UNDER THIS LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE LESSER OF THE PRICE
YOU HAVE PAID FOR THE PRODUCT OR THE COST OF REPAIR OR REPLACEMENT OF ANY
HARDWARE COMPONENTS THAT MALFUNCTION IN CONDITIONS OF NORMAL USE. EXCEPT AS
INDICATED ABOVE, IN NO EVENT WILL HP BE LIABLE FOR ANY DAMAGES CAUSED BY THE
PRODUCT
OR THE FAILURE OF THE PRODUCT TO PERFORM, INCLUDING ANY LOST PROFITS OR SAVINGS OR
SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.
HP IS NOT LIABLE FOR ANY CLAIM MADE BY A THIRD PARTY OR MADE BY YOU FOR A THIRD
PARTY. THIS LIMITATION OF LIABILITY APPLIES WHETHER
DAMAGES ARE SOUGHT, OR A CLAIM MADE, UNDER THIS LIMITED WARRANTY OR AS A TORT
CLAIM (INCLUDING NEGLIGENCE AND STRICT PRODUCT LIABILITY), A CONTRACT CLAIM, OR ANY
OTHER CLAIM. THIS LIMITATION OF LIABILITY CANNOT BE WAIVED OR AMENDED BY ANY
PERSON. THIS LIMITATION OF LIABILITY WILL BE EFFECTIVE EVEN IF YOU HAVE ADVISED HP OR
AN AUTHORIZED REPRESENTATIVE OF HP OF THE POSSIBILITY OF ANY SUCH DAMAGES. THIS
LIMITATION OF LIABILITY, HOWEVER, WILL NOT APPLY TO CLAIMS FOR PERSONAL INJURY. THIS
LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS
THAT MAY VARY FROM STATE TO STATE OR FROM COUNTRY/REGION TO COUNTRY/REGION.
YOU ARE ADVISED TO CONSULT APPLICABLE STATE OR COUNTRY/REGION LAWS FOR A FULL
DETERMINATION OF YOUR RIGHTS.
Limited Warranty Period
The Limited Warranty Period for an HP Hardware Product is a specified, fixed period
commencing on the date of purchase. The date on your sales receipt is the date of purchase
unless HP or your reseller informs you otherwise in writing.
Service Upgrades
HP has a range of additional support and service coverage for your product that can be
purchased locally. However, some support and related products may not be available in all
countries/regions. For information on availability of service upgrades and the cost for these
service upgrades, refer to the HP Web site at: http://www.hp.com/support
Contacting HP
If your product fails during the Limited Warranty Period and the suggestions in the product
documentation do not solve the problem, you can receive support by doing the following:
Locate your nearest HP Support location via the Web at: http://www.hp.com/support
Contact your authorized HP dealer or authorized service provider, and be sure to have the
following information available before you call:
• Product serial number, model name, and model number
• Applicable error messages
• Add-on options
• Operating system
• Third-party hardware or software
• Detailed questions
CUSTOMER SERVICE: 1 (800) 474-6836
Manufacturers’ warranties may not apply in all cases, depending on factors such as use of the product,
where the product was purchased, or who you purchased the product from. Please review the warranty
carefully, and contact the manufacturer if you have any questions.