PH - Terms and Condition for Warranty Service

Terms and Conditions for Warranty Service for PlayStation® selected
peripherals
This Warranty is valid for PlayStation® selected peripherals with local one-year
warranty label affixed on packaging (“the Product”) excluding PlayStation® software.
Sony Interactive Entertainment Hong Kong Limited (“SIEH”) shall subject to the
Terms and Conditions for Warranty Service cause Sony Philippines, Inc. (“SPH”) to
provide warranty to the Product for any defects in material or workmanship for a
period of one (1) year from the original purchase date of the Product.
1. SPH shall at its discretion, either repair or replace the Product with the equivalent
Product free of charge, where the Product is faulty due to defective materials or
workmanship. Any defective or additional parts of the Product which are replaced /
removed by SPH in the course of repairing, if any, shall be the property of SPH. Even
if SPH repairs/replaces the Product, its original one (1) year warranty term will not be
extended.
2. Repair service under this Warranty will include the cost of labour, and all
replacement parts required for the proper functioning of the Product.
3. The original purchase invoice must be presented for verification when any repair
service is required. SPH will provide warranty service only if the ORIGINAL
PURCHASE RECEIPT indicating the date of purchase and retailer's name and the
complete packaging of the Product in question bearing the complete warranty label,
are presented together with the faulty Product in question. Any modification,
amendment or defacement to or of the receipt shall render this Warranty void.
4. THIS WARRANTY SHALL NOT APPLY AND NO REPAIR SERVICE SHALL BE
PROVIDED:
(a) IF THE PRODUCT IN QUESTION IS USED WITH ANY SOFTWARE, DEVICES
OR
PRODUCTS
NOT
SOLD
OR
LICENSED
BY
SONY
INTERACTIVE
ENTERTAINMENT OR ITS LICENSEES (INCLUDING, BUT NOT LIMITED TO,
NON-LICENSED
GAME
ENHANCEMENT
DEVICES,
ADAPTORS,
POWER
SUPPLY SOURCES, OPTICAL DISCS AND COMPUTER PROGRAMS) OR
OTHERWISE NOT COMPATIBLE WITH THE PRODUCT;
(b) IF THE PRODUCT IN QUESTION IS USED FOR COMMERCIAL PURPOSES
(INCLUDING RENTAL) OR IS MODIFIED, REPAIRED, TAMPERED WITH OR
OTHERWISE ALTERED BY ANY PERSON OTHER THAN AN AUTHORIZED
EMPLOYEE OR AGENT OF SPH;
(c) IF THE PRODUCT IN QUESTION IS DAMAGED BY ACTS OF GOD, MISUSE,
ABUSE, NEGLIGENCE, ACCIDENT, WEAR AND TEAR, UNREASONABLE OR
INAPPROPRIATE USE, IMPROPER INSTALLATION OR OPERATION, OR BY
OTHER CAUSES UNRELATED TO DEFECTIVE MATERIALS OR WORKMANSHIP;
(d) IF THE FACTORY-APPLIED MODEL NUMBER HAS BEEN ALTERED,
DEFACED OR REMOVED FROM THE PRODUCTS; OR
(e) IN RESPECT OF ANY DAMAGE TO OR DEFECT IN THE FINISH OR EXTERIOR
OF THE PRODUCT, WHERE SUCH DAMAGE OR DEFECT IS NOT DIRECTLY
ATTRIBUTABLE TO OR CAUSED BY THE MANUFACTURER OR SPH.
5. It is the customer's responsibility to backup the contents (including any saved game
data) of any memory card or memory stick being sent to SPH, prior to repair service.
The customer acknowledges that it is likely for the contents of any memory card or
memory stick sent to SPH, to be lost or reformatted in the course of servicing, and that
SPH shall not be responsible for any damage or modification to or loss or deletion of
any data or other information stored in any memory card or memory stick that is
serviced, or any loss directly or indirectly arising from or related to such a Product not
being available for use before or during or after the period of servicing.
6. Should the Products require repair service, the customer shall be responsible for
transporting the Products to Service Centre in Philippines by hand. After the service is
completed, the customer shall also be responsible for picking it up at the same
location.
7. SPH shall not be liable for any indirect, special, incidental, punitive, exemplary,
consequential or economic damage or loss (including loss of profits, data, anticipated
savings, goodwill or business opportunities arising from or related to the warranty.
SPH’s liability under or in relation to the warranty shall be limited to the cost of
replacing the Product with the same or an equivalent product, or of repairing the
Product, whichever is lower.
8. This Terms and Conditions for Warranty Service is only valid, and applicable to the
Products which are licensed for sale and purchased in Philippines only. Parallel
imports are excluded from this Warranty.
9. The Terms and Conditions for Warranty Service shall be governed by and
construed in accordance with the laws of the Republic of the Philippines.
10. SIEH reserves the right to amend the Terms and Conditions for Warranty Service
or related repair service without prior notice.
Sony Interactive Entertainment Hong Kong Limited
Last updated on 19 June 2017
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