Optus X Lite
For more information about how to use your phone,
please visit to download the complete
user manual.
This product meets applicable
national SAR limits of 2.0 W/kg. The
specific maximum SAR values can be
found on Radio waves section.
When carrying the product or using
it while worn on your body, either
use an approved accessory such as
a holster or otherwise maintain a
distance of 5 mm from the body to
ensure compliance with RF exposure
requirements. Note that the product
may be transmitting even if you are
not making a phone call.
To prevent possible hearing damage, do not
listen at high volume levels for long periods.
Exercise caution when holding your device near
your ear while the loudspeaker is in use.
English - CJB1J60ALAAA
1 Your phone
Left soft key
2 Call
logs (idle screen)
Send call
3 Voicemail
(long press)
4 Lock
Key (long press
5 Right
soft key
6 Power
End call
7 Vibrate
alert (Vibrate
mode activated)
8 Navigation
Confirm an option
Increase volume
Decrease volume
Scroll to the left function
Scroll to the right
9 Torch
Keys and connectors
Navigation key
Confirm an option (press the centre of
the key)
Left soft key
•Unlock keypad
•Access to main menu
Send call
Access to call log ( on Home screen)
Right soft key
Access contacts
Power key
•Power on/off the phone (long press)
•End call
•Return to the Home screen
On the Home screen
•Input "1" (long press)
•Dial voicemail number (long press)
In edit mode
•Input most frequently used symbols
•Input "1" (long press)
On the Home screen
•Enter "0"
Input "+" (long press). "+" is used for
dialing an international call.
In edit mode:
•Input "0" (long press)
On the Home screen
Input "*"
Lock keypad (long press)
In Edit mode
Change input language
Access input method list
On the home screen
Input "#"
Activate/deactivate the vibrate mode
In edit mode
Add space
Input symbols (long press)
On the home screen
Input "5"
Turn on/off the torch
Status bar icons(1)
Battery charge level
Level of network reception
Meeting mode: your phone vibrates, but neither
rings nor beeps.
Silent mode: your phone neither rings, beeps nor
Bluetooth status (Activated)
Flight mode
Headset connected
Alarm clock programmed
Missed calls
GPRS connection status
Unread SMS
Message full
Call divert
The icons and illustrations in this guide are provided for
information purposes only.
2 Getting started
Set up
Removing and installing the back cover
Removing and installing the battery
Inserting and removing microSD card
Inserting and removing the SIM card
Place the SIM card with the chip facing downwards and
slide it into its housing. Make sure that it is correctly
inserted. To remove the card, press it and slide it out.
Charging the battery
•Connect battery charger to your phone and plug into
the socket.
•Charging may take about 20 minutes to start if the
battery is out of power.
•Be careful not to force the plug into the socket.
•Make sure the battery is correctly inserted before
connecting the charger.
•The mains socket must be near to the phone and easily
accessible (avoid electric extension cables).
•You are advised to charge the battery to its maximum
when using the phone for the first time (approximately
3 hours).
•To reduce power consumption and energy waste, when
battery is fully charged, disconnect your charger from
the plug; reduce the backlight time, etc.
The charge is complete when the animation stops.
Power on your phone
Hold down the
key until the phone powers on.
Power off your phone
Hold down the
key from the idle screen.
3 Calls
Making a call
Enter the desired number, then press the
key to
place the call. If you make a mistake, you can delete the
incorrect digits by pressing the
key. To hang up the call,
press the
Making an emergency call
If your phone is covered by the network, dial the emergency
number and press the
key to make an emergency call.
This works even without a SIM card and without typing
the PIN code or unlocking the keypad.
Calling your Voicemail (1)
To access your Voicemail, hold down the
Answering a call
When you receive an incoming call, press the
answer and then hang up using the
key to
Available functions during the call
During a call, you can access your directory, calendar,
messages, etc. without hanging up the phone.
4 Contacts
Consulting your contacts
You can access your call memory by pressing
from the
idle screen, or press the
key and select the
from the Menu. In this menu, you will see all call contacts.
Contact Optus to check service availability.
Adding a contact
Select the menu Add to, then save it to your phone or SIM
card as you please.
5 Call logs
You can access your call history by pressing
from the
idle screen, or press the
key and select the
from the Menu.
6 Settings
From the main menu, select the menu
and select
the function of your choice in order to customise your
phone: Phone settings, Display, Security, Call settings,
Connections and Regulatory&Safety.
7 Message
Create message
You can select Message from the main menu or access
from widget
to creat text/multimedia messages. You
can type a message and send it to a recipient in the SIM
card directory and you are also able to insert a pre-defined
message from “Insert template”. While writing a message,
select “Options” to access all of the messaging options.
An SMS message of more than a certain number
of characters (the number of characters depends
on your language) will be charged as several
SMS. Specific letters (accented) will increase the
size of the SMS, this may cause multiple SMS to
be sent to your recipient.
8 Profiles
Your phone provides multiple user profiles, you can
customise some settings to adapt to the specific events
and environments.
9 Games
Seven games named Bubble Bash 2, Ninja Up, Sky Gift,
Danger Dash, Nitro Racing, Block Breaker and Air Strike
are preset in your phone. For more information, refer to
the "Help" menu in each game.
10 Camera
Your mobile phone is equipped with a camera for taking
photos and shooting videos:
•Store them as your creations on micro SD card or phone.
•Send them in a multimedia message (MMS) to a mobile
•Send them directly by MMS, Bluetooth.
•Customise your Home screen.
•Transfer them by data cable or microSD card to your
11 Video
You can enter the DV recording interface through this
menu straight away. Press the
key to start recording
and press the
key for more options and settings.
You can switch between Camera mode and Video mode
through Options/More Option. or just press the left or the
right on the
12 Files
Your phone provides a certain space for you to manage
files and it supports the microSD card. The capacity of the
microSD card is selectable. You can create new folder and
delete, edit, search for, mark and view the details of thed
existed folder or files.
13 Music
Access this feature from the main menu by selecting
You have full flexibility in managing music both on your
phone and microSD card.
Use this function to play audio files. Press the
key to
play/pause the audio; short press the left or right on the
key for previous or next audio, press up or down on the
on the
key to adjust the volume.
14 Video gallery
Use this funtion to play video files. Press the
key to
play/pause the video, short press the up or down on the
key to adust the volume.
15 Photo gallery
Your images are stored in the "Photo gallery" library
on your phone or microSD card. Here, you can Set as
wallpaper, Delete, Share by MMS and bluetooth, Mark,
Rename and Slideshow.
16 Calculator
Enter numbers and select the type of function using the
Navigation key just as you would with a standard caculator.
Press the Left softkey to restart the caculation.
17 FM radio
Your phone is equipped with a radio(1) functionality. You
can use the application as a traditional radio and record
the currently turned channel. You can listen to it while
running other applications.
18 Browser
This function enables you to surf the Internet with your
phone and customise your preference.
19 Calendar
Once you enter this menu from the main menu, there is a
monthly-view calendar for you to keep track of important
meetings, appointments, etc. Days with voice alarm
entered will be marked.
You can read and manage the text digital document here.
21 Bluetooth
You can exchange data, such as video, image and audio,
with other Bluetooth supported devices within a limited
range after pairing.
The quality of the radio depends on the coverage of the
radio station in that particular area.
22 Recorder
Accessing Recorder allows you to make voice or sound
recordings. Your phone supports AMR, MP3 and WAV
format files. A stopped recorded file will be automatically
stored in Record file list
23 Convert
When weight is selected, you can quickly check the
difference between kg-pound, and kg-ounce values. When
length is selected, you can convert between km-mile,
m-yard, m-foot, and cm-inch values.
24 Notes
You can create notes in text format and manage them by
accessing "Notes" from the main menu.
25 Alarm
Your phone has a built-in alarm clock with snooze feature.
You can set five alarms with wake-up time and other
customised options.
26 Fake call
This program enables you to call yourself by simulating
a caller
number/name, ringtone at a scheduled time. It helps
you to
politely escape from social situations at any time you
wish. This
call can be rejected by End key.
27 Voice alarm
With this menu, you may create the voice file and set it
as the alarm.
28 World Clock
The first clock displays the time based on your location
when you set up your phone. You can add other cities to
show the time in their time zones.
29 Timer
You can use Timer to count down from a specified time
interval. Press the
key to start the counting.
Your phone has a built-in flashlight. You can turn on/off it
via "Torch" in the main menu.
On the Home screen, press and hold the
turn on/off the flashlight as well.
key can
31 Call filter
Enable the blacklist to automatically block all callers listed
on the blacklist. Enabling the whitelist will only allow calls
from the numbers listed on the whitelist.
32 STK
Your phone supports the STK (SIM Tool Kit) function.
The specific items depend on your type of SIM card and
network. Service menu will be automatically added to
your phone menu when supported by your network and
SIM card.
Contact Optus first to check service availability.
Safety and use
We recommend that you read this chapter carefully before
using your phone. The manufacturer disclaims any liability for
damage, which may result as a consequence of improper use
.or use contrary to the instructions contained herein
Given that studies show that using a phone while driving a
vehicle constitutes a real risk, even when the hands-free kit
is used (car kit, headset...), drivers are requested to refrain
from using their phone when the vehicle is not parked.
When driving, do not use your phone and headset to listen to
music or to the radio. Using a headset can be dangerous and
forbidden in some areas.
When switched on, your phone emits electromagnetic waves
that can interfere with the vehicle’s electronic systems such
as ABS anti-lock brakes or airbags. To ensure that there is
no problem:
- Do not place your phone on top of the dashboard or within
an airbag deployment area;
- Check with your car dealer or the car manufacturer to
make sure that the dashboard is adequately shielded from
phone RF energy.
You are advised to switch off the phone from time to time to
optimise its performance.
Switch the phone off before boarding an aircraft.
Switch the phone off when you are in health care facilities,
except in designated areas. As with many other types of
equipment now in regular use, phones can interfere with
other electrical or electronic devices, or equipment using
radio frequency.
Switch the phone off when you are near gas or flammable
liquids. Strictly obey all signs and instructions posted in a fuel
depot, petrol station, or chemical plant, or in any potentially
explosive atmosphere.
When the phone is switched on, it should be kept at least 15
cm from any medical device such as a pacemaker, a hearing
aid, or an insulin pump, etc. In particular when using the
phone, you should hold it against the ear on the opposite side
to the device, if any.
To avoid hearing impairment, pick up the call before holding
your phone to your ear. Also move the phone away from your
ear while using the "hands-free" mode because the amplified
volume might cause hearing damage.
Do not let children use the phone and/or play with the phone
and accessories without supervision.
If your phone has a removable cover, note that your phone
may contain substances that could create an allergic reaction.
If your phone is a unibody device, the back cover and
battery are not removable. If you disassemble your phone
the warranty will not apply. Disassembling the phone may
damage the battery, and may cause leakage of substances
that could create an allergic reaction.
Always handle your phone with care and keep it in a clean
and dust-free place.
Do not allow your phone to be exposed to adverse weather
or environmental conditions (moisture, humidity, rain,
infiltration of liquids, dust, sea air, etc.). The manufacturer’s
recommended operating temperature range is -10°C (14°F)
to +55°C (131°F).
At over 55°C (131°F) the legibility of the phone’s display may
be impaired, though this is temporary and not serious.
Do not open, dismantle, or attempt to repair your phone
Do not drop, throw, or bend your phone.
Do not use the phone if the glass made screen is damaged,
cracked, or broken to avoid any injury.
Do not paint it.
Use only batteries, battery chargers, and accessories which
are recommended by TCL Communication Ltd. and its
affiliates and are compatible with your phone model. TCL
Communication Ltd. and its affiliates disclaim any liability
for damage caused by the use of other chargers or batteries.
Remember to make backup copies or keep a written record of
all important information stored on your phone.
Some people may suffer epileptic seizures or blackouts when
exposed to flashing lights, or when playing video games.
These seizures or blackouts may occur even if a person never
had a previous seizure or blackout. If you have experienced
seizures or blackouts, or if you have a family history of such
occurrences, please consult your doctor before playing video
games on your phone or enabling a flashing-lights feature
on your phone.
Parents should monitor their children’s use of video games or
other features that incorporate flashing lights on the phones.
All persons should discontinue use and consult a doctor if any
of the following symptoms occur: convulsion, eye or muscle
twitching, loss of awareness, involuntary movements, or
disorientation. To limit the likelihood of such symptoms,
please take the following safety precautions:
- Do not play or use a flashing-lights feature if you are tired
or need sleep;
- Take a minimum of a 15-minute break hourly;
- Play in a room in which all lights are on;
- Play at the farthest distance possible from the screen;
- If your hands, wrists, or arms become tired or sore while
playing, stop and rest for several hours before playing again;
- If you continue to have sore hands, wrists, or arms during or
after playing, stop the game and see a doctor.
When you play games on your phone, you may experience
occasional discomfort in your hands, arms, shoulders, neck,
or other parts of your body. Follow the instructions to avoid
problems such as tendinitis, carpal tunnel syndrome, or other
musculoskeletal disorders.
Please note that you must respect the laws and regulations
in force in your jurisdiction or other jurisdiction(s) where
you will use your phone regarding taking photographs
and recording sounds with your phone. Pursuant to such
laws and regulations, it may be strictly forbidden to take
photographs and/or to record the voices of other people or
any of their personal attributes, and reproduce or distribute
them, as this may be considered to be an invasion of
privacy. It is the user's sole responsibility to ensure that
prior authorisation has been obtained, if necessary, in order
to record private or confidential conversations or take a
photograph of another person; the manufacturer, the seller
or vendor of your phone (including Optus) disclaim any
liability which may result from improper use of the phone.
Following air regulation, the battery of your product is not
charged. Please charge it first.
For non-unibody device:
Observe the following precautions for battery use:
- Do not attempt to open the battery (due to the risk of toxic
fumes and burns);
- Do not puncture, disassemble, or cause a short circuit in
a battery;
- Do not burn or dispose of a used battery in household
rubbish or store it at temperatures above 60°C (140°F ).
Batteries must be disposed of in accordance with locally
applicable environmental regulations. Only use the battery for
the purpose for which it was designed. Never use damaged
batteries or those not recommended by TCL Communication
Ltd. and/or its affiliates.
For unibody device:
Please note your phone is a unibody device, the back cover
and battery are not removable. Observe the following
- Do not attempt to open the back cover;
- Do not attempt to eject, replace, or open battery;
- Do not puncture the back cover of your phone;
- Do not burn or dispose of your phone in household rubbish
or store it at temperature above 60°C (140°F ).
Phone and battery as a unibody device must be disposed of in
accordance with locally applicable environmental regulations.
This symbol on your phone, the battery, and the
accessories means that these products must be
taken to collection points at the end of their life:
- Municipal waste disposal centres with specific
bins for these items of equipment;
- Collection bins at points of sale.
They will then be recycled, preventing substances being
disposed of in the environment, so that their components
can be reused.
This symbol on your phone, the battery, and the accessories
means that these products must be taken to collection points
at the end of their life:
- Municipal waste disposal centres with specific bins for these
items of equipment;
- Collection bins at points of sale.
They will then be recycled, preventing substances being
disposed of in the environment, so that their components
can be reused.
In non-European Union jurisdictions:
Items of equipment with this symbol are not to be thrown
into ordinary bins if your jurisdiction or your region has
suitable recycling and collection facilities; instead they are to
be taken to collection points for them to be recycled.
Mains powered chargers will operate within the temperature
range of: 0°C (32°F) to 45°C (113°F ).
The chargers designed for your phone meet the standard
for safety of information technology equipment and office
equipment use. They are also compliant with the ecodesign
directive 2009/125/EC. Due to different applicable electrical
specifications, a charger you purchased in one jurisdiction
may not work in another jurisdiction. They should be used for
this purpose only.
Radio waves
Proof of compliance with international standards (ICNIRP)
or with European Directive 2014/53/EU (RED) is required
of all phone models before they can be put on the market.
The protection of the health and safety for the user and any
other person is an essential requirement of these standards
or this directive.
Your phone is a radio transmitter and receiver. It is designed
not to exceed the limits for exposure to radio waves
(radio frequency electromagnetic fields) recommended by
international guidelines. The guidelines were developed by an
independent scientific organisation (ICNIRP) and include a
substantial safety margin designed to assure the safety of all
persons, regardless of age and health.
The radio wave exposure guidelines use a unit of measurement
known as the Specific Absorption Rate, or SAR. The SAR limit
for mobile devices is 2 W/kg.
Tests for SAR are conducted using standard operating
positions with the device transmitting at its highest certified
power level in all tested frequency bands. The highest SAR
values under the ICNIRP guidelines for this device model are:
Optus X Lite
Maximum SAR for this model and conditions under which
it was recorded
Head SAR
GSM 900 + Bluetooth 1.77 W/kg
UMTS 2100 + Bluetooth 1.68 W/kg
During use, the actual SAR values for this phone are usually
well below the values stated above. This is because, for
purposes of system efficiency and to minimise interference
on the network, the operating power of your phone is
automatically decreased when full power is not needed for
the call. The lower the power output of the phone, the lower
its SAR value.
Body-worn SAR testing has been carried out at a separation
distance of 5 mm. To meet RF exposure guidelines during
body-worn operation, the phone should be positioned at least
this distance away from the body.
If you are not using an approved accessory ensure that
whatever product is used is free of any metal and that it
positions the phone the indicated distance away from the
Organisations such as the World Health Organisation and
the US Food and Drug Administration have stated that if
people are concerned and want to reduce their exposure they
could use a hands-free device to keep the phone away from
the head and
body during phone calls, or reduce the amount of time spent
on the phone.
For more information, you can go to
Additional information about electromagnetic fields and
public health are available on the following site: http://www.
Your phone is equipped with a built-in antenna. For optimal
operation, you should avoid touching it or degrading it.
As mobile devices offer a range of functions, they can
be used in positions other than against your ear. In such
circumstances the phone will be compliant with the guidelines
when used with headset or USB data cable. If you are using
another accessory ensure that whatever product is used is
free of any metal and that it positions the phone at least 5
mm away from the body.
Please note by using the device some of your personal data
may be shared with the main device. It is under your own
responsibility to protect your own personal data, not to share
with it with any unauthorised devices or third party devices
connected to yours. For products with Wi-Fi features, only
connect to trusted Wi-Fi networks. Also when using your
product as a hotspot (where available), ensure your network
security. These precautions will help prevent unauthorised
access to your phone. Your product can store personal
information in various locations including a SIM card, memory
card, and built-in memory. Be sure to remove or clear all
personal information before you recycle, return, or give away
your product. Choose your apps and updates carefully, and
install from trusted sources only. Some apps can impact
your product’s performance and/or have access to private
information including account details, call data, location
details, and network resources.
Note that any data shared with TCL Communication Ltd.
is stored in accordance with applicable data protection
legislation. For these purposes TCL Communication Ltd.
implements and maintains appropriate technical and
organisational measures to protect all personal data, for
example, against unauthorised or unlawful processing and
accidental loss or destruction of or damage to such personal
data whereby the measures shall provide a level of security
that is appropriate having regard to
- The technical possibilities available;
- The costs for implementing the measures;
- The risks involved with the processing of the personal
data, and;
- The sensitivity of the personal data processed.
You can access, review, and edit your personal information
at any time by logging into your user account, visiting your
user profile or by contacting TCL directly. Should you require
TCL to edit or delete your personal data, TCL may ask you
to provide evidence of your identity before TCL can act on
your request.
microSD Logo is a trademark.
The Bluetooth word mark and logos are owned by
the Bluetooth SIG, Inc. and any use of such marks
by TCL Communication Ltd. and its affiliates
is under licence. Other trademarks and trade
names are those of their respective owners.
Optus X Lite Bluetooth Declaration ID D033125
This equipment may be operated in all European countries.
Nothing in this Safety and Warranty information removes or
limits any rights that you have under existing laws or regulations.
General information
•Internet address:
•Manufacturer: TCL Communication Ltd.
•Address: 5/F, Building22E, Science Park West Avenue,
Hong Kong Science Park, Pak Shek Kok, Hong Kong.
On our website, you will find our FAQ (Frequently Asked
Questions) section.
This radio equipment operates with the following frequency
bands and maximum radio-frequency power:
GSM900: 33.5dBm
GSM1800: 30.5 dBm
UMTS 900/2100: 24 dBm
Bluetooth: < 2 dBm
Hereby, TCL Communication Ltd. declares that the radio
equipment type Optus X Lite is in compliance with Directive
Protection against theft(1)
Your phone is identified by an IMEI (phone serial number)
shown on the packaging label and in the phone’s memory.
We recommend that you note the number the first time
you use your phone by entering * # 0 6 # and keep it in a
safe place. It may be requested by the police or Optus if
your phone is stolen. This number allows your phone to be
blocked preventing a third person from using it, even with a
different SIM card.
There may be certain differences between the user manual
description and the phone’s operation, depending on the
software release of your phone or Optus specific services.
Contact Optus to check service availability.
TCL Communication Ltd. shall not be held legally responsible
for such differences, if any, nor for their potential
consequences, which responsibility shall be borne by Optus
exclusively. This phone may contain materials, including
applications and software in executable or source code
form, which is submitted by third parties for inclusion in this
phone ("Third Party Materials"). All Third Party Materials
in this phone are provided "as is", without warranty of any
kind, whether express or implied. The purchaser undertakes
that TCL Communication Ltd. has complied with all quality
obligations incumbent upon it as a manufacturer of
mobile devices and phones in complying with Intellectual
Property rights. TCL Communication Ltd. will at no stage
be responsible for the inability or failure of the Third Party
Materials to operate on this phone or in interaction with
any other device. To the maximum extent permitted by law,
TCL Communication Ltd. disclaims all liability for any claims,
demands, suits or actions, and more specifically – but not
limited to – tort law actions, under any theory of liability,
arising out of the use, by whatever means, or attempts to
use, such Third Party Materials. Moreover, the present Third
Party Materials, which are provided free of charge by TCL
Communication Ltd., may be subject to paid updates and
upgrades in the future; TCL Communication Ltd. waives any
responsibility regarding such additional costs, which shall
be borne exclusively by the purchaser. TCL Communication
Ltd. shall not be held responsible for the lack of availability
of any application, as its availability depends on the country
and the Optus. TCL Communication Ltd. reserves the
right at any time to add or remove Third Party Materials
from its phones without prior notice; in no event shall TCL
Communication Ltd. be held responsible by the purchaser for
any consequences of such removal.
Your phone is warranted against any defect or malfunctioning
which may occur in conditions of normal use during the
warranty period of twenty four (24)(1) months from the date
of purchase as shown on your original invoice.
Batteries(2) and accessories sold with your phone are also
warranted against any defect which may occur during the
first six (6) months(1) from the date of purchase as shown on
your original invoice.
In case of any defect of your phone which prevents you from
normal use thereof, you must immediately inform your vendor
and present your phone with your proof of purchase.
If the defect is confirmed, your phone or part thereof will be
either replaced or repaired, as appropriate. Repaired phone
and accessories are entitled to a one (1) month warranty
for the same defect. Repair or replacement may be carried
out using reconditioned components offering equivalent
This warranty covers the cost of parts and labor but excludes
any other costs.
This warranty shall not apply to defects to your phone and/or
accessory due to (without any limitation):
- Non-compliance with the instructions for use or installation,
or with technical and safety standards applicable in the
geographical area where your phone is used;
- Connection to any equipment not supplied or not
recommended by TCL Communication Ltd.;
- Modification or repair performed by individuals not
authorised by TCL Communication Ltd. or its affiliates or
your vendor;
- Modification, adjustment or alteration of software or
hardware performed by individuals not authorised by TCL
Communication Ltd.;
The warranty period may vary depending on your country.
The life of a rechargeable phone battery in terms of
conversation time, standby time and total service life, will
depend on the conditions of use and network configuration.
Batteries being considered expendable supplies, the
specifications state that you should obtain optimal
performance for your phone during the first six months
after purchase and for approximately 200 more recharges.
- Inclement weather, lightning, fire, humidity, infiltration of
liquids or foods, chemical products, download of files, crash,
high voltage, corrosion, oxidation…
Your phone will not be repaired in case labels or serial
numbers (IMEI) have been removed or altered.
There are no express warranties, whether written, oral or
implied, other than this printed limited warranty or the
mandatory warranty provided by your country or jurisdiction.
In no event shall TCL Communication Ltd. or any of its
affiliates be liable for indirect, incidental or consequential
damages of any nature whatsoever, including but not limited
to commercial or financial loss or damage, loss of data
or loss of image to the full extent those damages can be
disclaimed by law.
Some countries/states do not allow the exclusion or limitation
of indirect, incidental or consequential damages, or limitation
of the duration of implied warranties, so the preceding
limitations or exclusions may not apply to you.
Nothing in this Safety and Warranty information removes
or limits any rights that you have under existing laws or
regulations. Your statutory rights as a consumer under the
Australian Consumer Law, mean that consumer guarantees
apply regardless of any express warranties to which you may
be entitled in this Safety and Warranty information.
Before contacting the service centre, you are advised to
follow the instructions below:
•You are advised to fully charge (
) the battery for
optimal operation.
•Avoid storing large amounts of data in your phone as
this may affect its performance.
•You can reset by long pressing the # key and the power
on/off key under power off mode. ALL User phone data:
contacts, messages and files will be lost permanently. It
is strongly advised to fully back up the phone data and
profile before doing formatting.
and carry out the following checks:
My phone can't be switched on or is frozen
•Check the battery contacts, remove and reinstall your
battery, then turn your phone on
•Check the battery power level, charge for at least 20
•If it still does not work, please reset the phone using the
power key and the # key
My phone has not responded for several minutes
•Restart your phone by pressing and holding the
•Remove the battery and re-insert it, then restart the
•If it still does not work, please reset the phone using the
power key and the # key
My phone turns off by itself
•Make sure power off key is not mis-contacted
•Check the battery charge level
•If it still does not work, please reset the phone using the
power key and the # key
My phone can't charge properly
•Make sure you are using an Alcatel battery and the
charger from the box
•Clean the battery contact if it’s dirty
•Make sure your battery is inserted properly before
plugging in the charger
•Make sure that your battery is not completely
discharged; if the battery power is empty for a long
time, it may take around
•20 minutes to display the battery charger indicator on
the screen
•Make sure charging is carried out under normal
conditions (0°C to +45°C)
•When abroad, check that the voltage input is compatible
My phone can't connect to a network or “No service”
is displayed
•Try connecting in another location
•Verify the network coverage with Optus
•Check with Optus that your SIM card is valid
•Try selecting the available network(s) manually
My phone can't connect to the Internet
•Check that the IMEI number (press *#06# ) is the same
as the one printed on your warranty card or box
•Make sure that the internet access service of your SIM
card is available
•Check your phone's Internet connecting settings
•Make sure you are in a place with network coverage
•Try connecting at a later time or another location
Invalid SIM card
Make sure the SIM card has been correctly inserted
•Make sure the chip on your SIM card is not damaged
or scratched
•Make sure the service of your SIM card is available
Unable to make outgoing calls
•Make sure you have dialed a valid number and press
•For international calls, check the country and area codes
•Make sure your phone is connected to a network, and the
network is not overloaded or unavailable
•Check your subscription status with Optus (credit, SIM
card valid, etc.)
•Make sure you have not barred outgoing calls
•Make sure that your phone is not in flight mode
Unable to receive incoming calls
•Make sure your phone is switched on and connected to
a network (check for overloaded or unavailable network)
•Check your subscription status with Optus (credit, SIM
card valid, etc.)
•Make sure you have not forwarded incoming calls
•Make sure that you have not barred certain calls
•Make sure that your phone is not in flight mode
The caller’s name/number does not appear when a call
is received
•Check that you have subscribed to this service with Optus
•Your caller has concealed his/her name or number
I can't find my contacts
•Make sure your SIM card is not broken
•Make sure your SIM card is inserted properly
•Import all contacts stored in SIM card to phone
The sound quality of the calls is poor
•You can adjust the volume during a call by pressing the
volume key
•Check the network strength
•Make sure that the receiver, connector or speaker on
your phone is clean
I am unable to use the features described in the manual
•Check with Optus to make sure that your subscription
includes this service
•Make sure this feature does not require an Alcatel
•When I select a number from my contacts, the number
can't be dialed
•Make sure that you have correctly recorded the number
in your file
•Make sure that you have inputted the country prefix
when calling a foreign country
I am unable to add a contact in my contacts
•Make sure that your SIM card contacts are not full;
delete some files from your SIM card or save the files in
the phone contacts
•My callers are unable to leave messages on my Voicemail
•Contact Optus to check service availability
I can't access my Voicemail
•Make sure Optus' Voicemail number (321) is correctly
entered in "Messages/Voicemail server"
•Try later if the network is busy
I am unable to send and receive MMS
•Check your phone memory availability as it might be full
•Contact your Optus to check service availability and
check MMS parameters
•Verify the server centre number or your MMS profile
with Optus
•The flickering
icon is displayed on my standby
•You have saved too many short messages on your SIM
card; delete some
SIM card PUK locked
•Contact Optus to obtain the PUK code (Personal
Unblocking Key)
I am unable to download new files
•Make sure there is sufficient phone memory for your
•Select the microSD card as the location to store
downloaded files
•Check your subscription status with Optus
The phone can't be detected by others via Bluetooth
•Make sure that Bluetooth is turned on and your phone is
visible to other users
•Make sure that the two phones are within Bluetooth’s
detection range
How to make your battery last longer
•Make sure you follow the complete charge time
(minimum 3 hours)
•After a partial charge, the battery level indicator
may not be exact. Wait for at least 20 minutes after
removing the charger to obtain an exact indication
•Adjust the brightness of screen as appropriate
•Deactivate Bluetooth when not in use
Alcatel is a trademark of
Alcatel-Lucent and is used under license by
TCL Communication Ltd.
© Copyright 2017 TCL Communication Ltd
All rights reserved
TCL Communication Ltd. reserves the right to
alter material or technical specification
without prior notice