AudioCodes CPE & Access Gateway Products
MP-20x
Multimedia Home Gateway
Quick Guide
MediaPack 20x for BroadSoft’s BroadCloud™
PacketSmart™ Monitoring
Version 4.4.4
Document #: LTRT-25313
Quick Guide
Contents
Table of Contents
1
Before Installing .................................................................................................. 9
2
Cabling and Installing MP-20x ......................................................................... 11
3
Configuring Network Parameters .................................................................... 13
4
Configuring the Device for PacketSmart......................................................... 15
4.1
4.2
4.3
4.4
Configuring PacketSmart through the Web Interface ............................................ 15
Configuring PacketSmart through the CLI ............................................................ 18
Upgrading PacketSmart on the Fly ....................................................................... 19
Accessing the PacketSmart Web Portal ............................................................... 20
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PacketSmart Monitoring
List of Figures
Figure 2-1: Cabling and Installing MP-20x .............................................................................................11
Figure 4-1: Login ....................................................................................................................................15
Figure 4-2: PacketSmart Configuration ..................................................................................................16
Figure 4-3: PacketSmart Login Screen ..................................................................................................20
Figure 4-4: PacketSmart Web Portal – Selecting the Device.................................................................21
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Contents
List of Tables
Table 2-1: MP-20x LEDs Description .....................................................................................................12
Table 4-1: PacketSmart Configuration Parameters Description ...........................................................17
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Notices
Notice
Information contained in this document is believed to be accurate and reliable at the time of
printing. However, due to ongoing product improvements and revisions, AudioCodes cannot
guarantee accuracy of printed material after the Date Published nor can it accept responsibility
for errors or omissions. Updates to this document and other documents as well as software
files can be viewed by registered customers at http://www.audiocodes.com/downloads.
© 2017 AudioCodes Inc. All rights reserved
This document is subject to change without notice.
Date Published: April-19-2017
Trademarks
AudioCodes, AC, HD VoIP, HD VoIP Sounds Better, IPmedia, Mediant, MediaPack, What’s
Inside Matters, OSN, SmartTAP, User Management Pack, VMAS, VoIPerfect,
VoIPerfectHD, Your Gateway To VoIP, 3GX, VocaNOM, AudioCodes One Voice and
CloudBond are trademarks or registered trademarks of AudioCodes Limited. All other
products or trademarks are property of their respective owners. Product specifications are
subject to change without notice.
WEEE EU Directive
Pursuant to the WEEE EU Directive, electronic and electrical waste must not be disposed
of with unsorted waste. Please contact your local recycling authority for disposal of this
product.
Customer Support
Customer technical support and services are provided by AudioCodes or by an authorized
AudioCodes Service Partner. For more information on how to buy technical support for
AudioCodes products and for contact information, please visit our Web site at
www.audiocodes.com/support.
Abbreviations and Terminology
Each abbreviation, unless widely used, is spelled out in full when first used.
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MediaPack 20x
PacketSmart Monitoring
General Notes, Warnings, and Safety Information
Note: Open source software may have been added and/or amended for this product. For
further information please visit our Web site at: http://audiocodes.com/support or contact
your AudioCodes sales representative.
Warning: Before connecting MP-20x to power:
• Use only the AC/DC power adapter supplied with MP-20x. Do not use any other
power adapter. This power adapter is a 12 VDC +/-10%, tolerance, 2A, limited power
source wall-mount Class II power supply adapter.
• Ensure that the VAC ratings match.
• Ensure that you have read the Regulatory Information, obtained from
www.audiocodes.com/library.
Warning: The Phone 1 and Phone 2 ports are not specifically designed for 3-wireconnected equipment. 3-wire-connected equipment might not respond to incoming
ringing when attached to these ports.
For Customers in Canada:
This Class [B] digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe [B] est conforme à la norme NMB-003 du Canada.
The County Code Selection feature is disabled for products marketed in the US/Canada.
Document Revision Record
LTRT
Description
25312
Initial document release.
25313
Changes made to PacketSmart chapter.
Documentation Feedback
AudioCodes continually strives to produce high quality documentation. If you have any
comments (suggestions or errors) regarding this document, please fill out the
Documentation Feedback form on our Web site at http://www.audiocodes.com/downloads.
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Document #: LTRT-25313
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1. Before Installing
Before Installing
Congratulations on purchasing your AudioCodes MediaPack 20x. Before you begin using
the device, make sure that the following items are included in the shipped box:

AudioCodes' MP-20x

A 12V AC/DC power cord adaptor (use only supplied)

You'll also need (not supplied by AudioCodes):

A broadband Internet connection

Analog telephones

A personal computer

RJ-11 telephone cables

Two RJ-45 Ethernet cables
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2. Cabling and Installing MP-20x
Cabling and Installing MP-20x
The procedure below describes how to cable and install the MP-20x to enable BroadCloud
PacketSmart monitoring.
 To cable and install MP-20x:
1.
Connect the MP-20x's Ethernet connector labeled WAN to your router, using the
Ethernet cable.
Figure 2-1: Cabling and Installing MP-20x
2.
Connect the MP-20x's Ethernet connector labeled LAN/PC to your LAN Switch, using
the second Ethernet cable. This connection requires configuring the switch to a
mirrored port connected to the LAN port on the MP-20x.
3.
If the device also supports analog phones, connect the MP-20x's telephone ports
labeled PHONE to analog telephones/faxes, using the RJ-11 telephone cables.
4.
Connect MP-20x to a standard 110/220 VAC electrical wall outlet, using the AC/DC
power adapter; the POWER LED is lit (green) and when initialization completes (~ 1
minute), the STATUS LED changes from red to green.
5.
The USB port can be used as a secondary WAN (with 3G/4G dongles) or to connect a
disk-on-key, external hard disk drive or printer.
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MP-20x provides LEDs on the front panel for indicating various operating status, as described in the
table below:
Table 2-1: MP-20x LEDs Description
LED
POWER
STATUS
Color
State
Green
On
Power received by MP-20x
-
Off
MP-20x has been powered off
Green
On
System start-up successful
Red
On
Reboot (automatic, by default)
Type 1 Blinking
Green
PHONE
1- 4
USB
Quick Guide
Idle Proxy register ok
Off-hook
Type 2 Blinking
Phone ringing
Type 3 Blinking
Upgrade in process (all LEDs including STATUS LED)
Red
On
Idle Proxy register failed
-
Off
On-hook and not ringing, not using Proxy
Yellow
LAN /
WAN
On
Description
Steady On
Connected at 10 Mbps
Steady On
Connected at 100 Mbps
Blinking
Green
Steady On
Blinking
Activity - there is traffic on 10/100 Mbps
Connected at 1000 Mbps
Activity - there is traffic on 1000 Mbps
-
Off
Disconnected
Green
On
USB device is connected
-
Off
No USB device is connected
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3. Configuring Network Parameters
Configuring Network Parameters
The procedure below describes how to configure the Network parameters.
 To configure network parameters:
1.
On your PC, verify that the Local Area Connection status is 'Connected', by clicking
Start > Settings > Network Connections, and then double-clicking the Local Area
Connection icon.
2.
If the LAN status displays "Disconnected", click Properties, select 'Internet Protocol
(TCP/IP)', and then click Properties; ensure that the 'Obtain an IP address
automatically' option is selected.
3.
Open a Web browser and enter the MP-20x IP address or the hostname (by default
192.168.2.1) to access the Web-based management interface; the ‘Login’ screen is
displayed. The MP-20x embedded Web server's Welcome screen is displayed.
Note: When working in "Bridge" mode, in order to find the device's IP address, use the
Voice menu. Refer to the Voice Menu Guidelines section in LTRT-50614
MP-20x Telephone Adapter User's Manual.
4.
Define a new password (record and retain it for future reference).
5.
In the Quick Setup page, select the Internet connection method. Consult with your ISP
for the required connection type (DHCP, PPPoE, PPTP or L2TP), and then click OK.
The Network map displays the elements connected to MP-20x.
Note: If there is no Internet connection, a red "X" appears below the globe icon on the
MP-20x Web server's Home page. Consult with your ISP for valid connection
parameters.
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4. Configuring the Device for PacketSmart
Configuring the Device for PacketSmart
The device can be configured for PacketSmart through the Web interface or the CLI.
Note: PacketSmart is only applicable to MP-202R and MP-204R devices.
4.1
Configuring PacketSmart through the Web Interface
This section shows how to configure PacketSmart through the Web interface.
 To configure PacketSmart through the Web interface:
1.
Open a Web browser on your PC.
2.
Log in to the MP-20x's embedded Web interface: With your PC connected directly to
the MP-20x, open a Web browser and enter "192.168.2.1" to access the Web-based
management interface; the ‘Login’ screen is displayed.
Figure 4-1: Login
3.
In the 'User Name' field, enter your user name (Default: admin)
4.
In the 'Password' field, enter your case-sensitive password (Default: admin)
5.
Click the Continue > button.
6.
In the Advanced screen, click the PacketSmart Configuration icon
PacketSmart Configuration screen opens.
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Figure 4-2: PacketSmart Configuration
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7.
4. Configuring the Device for PacketSmart
Use the table below as reference when configuring PacketSmart.
Table 4-1: PacketSmart Configuration Parameters Description
Parameter
Description
Enabled
Select this option to enable the embedded PacketSmart
probe software.
• Disabled (Default)
• Enabled
PacketSmart SW Version
(Read-only) Displays the PacketSmart probe software
version.
PacketSmart ID
(Read-only) Displays the PacketSmart probe software on
the PacketSmart server in the following format:
AUDC_<model_name>_<MAC_address>
Example:
AUDC_MP204_<MAC_address>
where MP204 is the device
Make sure the MAC address is correct.
PacketSmart Platform
(Read-only) Defines the device name.
PacketSmart Server IP
Defines the IP address of the PacketSmart server to which
the PacketSmart probe software connects.
PacketSmart Port
Defines the TCP port of the PacketSmart server to which
the PacketSmart probe software connects.
 Port 80 – for an HTTP connection
 Port 443 – for an HTTPS connection (secured)
Configuration Upgrade Server IP
Defines the IP address of the Configuration Upgrade
Server, used for performing a remote configuration
update.
Load Server IP
Defines the IP address of the Load Server, used to
perform a remote firmware upgrade.
Monitoring Interface
Defines the Interface to be monitored by PacketSmart
probe software. Default: WAN Ethernet
Network Interface
Defines the interface through which the analyzed traffic is
sent to the PacketSmart server.
Default: WAN Ethernet
Configuration Server URL
Defines the address of the new PacketSmart firmware file.
Upgrade Needed
This parameter is used to immediately upgrade
PacketSmart. Possible values:
 1 - Immediately upgrade
 0 – Do not upgrade
Note: After PacketSmart has been upgraded, this
parameter is automatically set to "0".
8.
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Click OK.
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MediaPack 20x
PacketSmart Monitoring
4.2
Configuring PacketSmart through the CLI
You can alternatively configure PacketSmart through the device's Command Line Interface
(CLI).
 To configure PacketSmart through the CLI:
1.
Open a Telnet connection to the MP-20x device (Default: telnet 192.168.2.1)
2.
Log in with administrator privileges (Default: admin/admin)
3.
Run the following commands under the MP20x> prompt:
conf set "packetsmart/enabled" "1";
conf set "packetsmart/packetsmart_server_ip" "<URL>"
conf set "packetsmart/packetsmart_server_port" <Port>
conf set "packetsmart/configuration_upgrade_server_ip" ”<URL>”
conf set "packetsmart/configuration_upgrade_server_port"
<Port>
conf set "packetsmart/load_server_ip" ”<URL>”
conf set "packetsmart/load_server_port" <Port>
conf set “packetsmart/configuration_upgrade_server_url”
”<URL>”
conf set "packetsmart/monitor_interface" "eth1"
conf set "packetsmart/network_interface" "br0"
conf reconf 1
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4.3
4. Configuring the Device for PacketSmart
Upgrading PacketSmart on the Fly
It is now possible to automatically upgrade PacketSmart by either:

Changing the configuration_upgrade_server_url parameter in the configuration file on
the Device Management server (DMS)

Running CLI command.
 To upgrade PacketSmart by changing the paremeter:
1.
Change the configuration_upgrade_server_url parameter on DMS server. (e.g.,
change configuration_upgrade_server_url=https://XX.XX.XX.XX/psmart.tar.gz to
configuration_upgrade_server_url=https://XX.XX.XX.XX/newpsmart.tar.gz).
2.
The device will download a new configuration file during the next periodic check or
after a manual reboot.
3.
After downloading the configuration, the system checks if the PacketSmart
configuration_upgrade_server_url https://XX.XX.XX.XX/newpsmart.tar.gz parameter has
changed. If so, the device downloads an updated tar.gz file from the Configuration Upgrade
Server URL to the device. The URL can either be HTTP or HTTPS. This check takes place during
the boot process, after the configuration_upgrade_server_url parameter has changed.
 To upgrade PacketSmart through the CLI:
1.
Open a Telnet connection to the MP-20x device (Default: Telnet 192.168.2.1).
2.
Log in with administration privileges (Default: admin/admin).
3.
Run the following commands under the MP20x> prompt:
conf set packetsmart/configuration_upgrade_server_url
http://xx.xx.xx.xx/newpacketsmart.tar.gz
conf set packetsmart/upgrade_needed 1
conf reconf 1
4.
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PacketSmart will be upgraded after 30 seconds.
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MediaPack 20x
PacketSmart Monitoring
4.4
Accessing the PacketSmart Web Portal
This section shows how to access BroadSoft's PacketSmart Web Portal and find analyzed
information.
 To access the PacketSmart Web Portal:
1.
Open a Web browser and in the URL field, enter
https://packetsmart.broadsoft.com/dashboard/
2.
In the PacketSmart Login screen that opens, enter the required fields and then click
the Login button.
Figure 4-3: PacketSmart Login Screen

To view records:
1.
In the main landing page, you'll view multiple window sections.
2.
From the menu on the left, select the diagnosis type, e.g., Call Metrics, Signaling
Records, Traffic Flows, etc.
3.
Select PacketSmart SME and the associated device under Display Name (Device);
then define the time period and click Show Data.
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4. Configuring the Device for PacketSmart
Figure 4-4: PacketSmart Web Portal – Selecting the Device
Note: Active devices are indicated with a green tick.
For more information, visit the PacketSmart Help website:
https://packetsmart.broadsoft.com/help/
Version 4.4.4
21
MediaPack 20x
AudioCodes CPE & Access Gateway Products
MP-20x
Multimedia Home Gateway
Quick Guide
MediaPack 20x for BroadSoft’s BroadCloud™
PacketSmart™ Monitoring
Version 4.4.4
Document #: LTRT-25313
www.audiocodes.com
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