INSTALLATION & USER INSTRUCTIONS
WALL MOUNTED ELECTRIC FIRE
GB IE
MODELS COVERED BY THESE INSTRUCTIONS
Focal Point Fires plc.
Christchurch, Dorset BH23 2BT
Tel: 01202 499330
Fax: 01202 499326
www.focalpointfires.co.uk
Email: sales@focalpointfires.co.uk
Charmouth
Osmington
Yeovilton
Shaftesbury
EF11-35
Model shown: Charmouth
Questions or problems with your appliance?
Don’t take it back to the store
just give us a call on 01202 588601 we’re here to help
lines open between 9am and 5pm, Monday to Friday
Please note: Except where otherwise stated, all rights,
including copyright in the text, images and layout of this
booklet is owned by Focal Point Fires plc. You are not
permitted to copy or adapt any of the content without
the prior written permission of Focal Point Fires plc.
All instructions must be handed to the user for
safekeeping.
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Revision G - 12/13
© 2013 Focal Point Fires plc.
Section
1.0
2.0
3.0
4.0
5.0
6.0
I N S TA L L AT I O N & U S E R I N S T R U C T I O N S
Contents
Important Notes
Installation Requirements
Appliance Data
Unpacking the Appliance
Component Checklist
Site Requirements
Page No.
2
2
2
2
3
3
Section
7.0
8.0
9.0
10.0
11.0
12.0
1.0 IMPORTANT NOTES
Contents
Clearances to Combustibles
Installing the Appliance
Operating the Appliance
Cleaning and Maintenance
Troubleshooting Guide
GB IE
Page No.
3
5
5
5
6
Guarantee - Terms and Conditions
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IMPORTANT - THESE INSTRUCTIONS SHOULD BE READ CAREFULLY AND RETAINED FOR FUTURE
REFERENCE.
When using this electrical appliance, basic precautions should be followed to reduce the risk of fire, electric shock and injury to person,
including the following:
• This heater must be used on an AC supply only and the voltage marked on the heater’s rating label must correspond to the supply
voltage.
• Do not switch the appliance on until it is properly installed as described in this manual.
• The heater must not be located immediately above a socket outlet.
• Keep furniture, curtains and other fabric material away from the appliance.
• Do not leave the appliance unattended during use.
• From time to time, check the cord for damage. Never use the appliance if the cord or any part of the appliance shows signs of damage.
A damaged cord must only be replaced by a qualified person.
• Do not operate this appliance with a damaged plug or cord, after a malfunction or after being dropped or damaged in any way.
• Repairs to electrical appliances should only be performed by a qualified electrician. Improper repairs may place the user at serious risk.
• Do not run the mains cable under carpets, rugs etc.
• Do not cover or obstruct the heater in any way. Overheating will result if it is accidentally covered.
• Never immerse the product in water or any other liquids.
• Do not use this heater where it may come into contact with water e.g. in bathrooms, shower rooms etc.
• Do not use the appliance outdoors.
• Before cleaning the appliance, ensure it is unplugged from the power and that it is completely cool.
• Do not clean the appliance with abrasive chemicals.
• Never use accessories that are not recommended or supplied by the manufacturer. It could cause danger to the user or damage to the
appliance.
• This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of
experience and knowledge unless they have been given supervision or instruction concerning use of the appliance by a person
responsible for their safety.
• Children should be supervised to ensure that they do not play with the appliance.
• Do not lift the appliance by the decorative fascia.
• CAUTION! In order to avoid a hazard due to inadvertent resetting of the thermal cut out, this appliance must not be supplied through
an external switching device such as a timer or connected to a circuit that is regularly switched on and off by the utility.
• Do not insert or allow foreign objects to enter the inlet or outlet vents as this may result in electric shock, fire or damage to the
appliance.
• Do not install the fire using an extension cord.
• Unplug from the mains supply if the appliance is not to be used for long periods.
2.0 INSTALLATION REQUIREMENTS
The appliance is supplied with a pre-wired three pin plug (13 Amp fuse rated) and 1.8 metres of electrical cable. It is therefore
necessary for a suitable electrical socket to be located within this distance and be easily accessible. This appliance is designed to
be wall hung, using the wall fixtures/fixings provided. DO NOT recess any part of appliance into the wall. This appliance is
suitable for installation in static holiday/park homes.
3.0 APPLIANCE DATA
Supply Voltage:
Heating Elements:
220~240V AC, 50Hz
1800W
Fuse Rating:
Lighting:
13 Amp
LED
This fire is fitted with LED’s (Light Emitting Diode) in place of conventional bulbs. LED’s generate the same light levels as
conventional bulbs, but use a fraction of the energy consumed. LED’s are maintenance free and will not require replacing during
the life of the product.
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© 2013 Focal Point Fires plc.
4.0 UNPACKING THE APPLIANCE
GB IE
Read all the instructions before continuing to unpack or install this appliance. Carefully remove the appliance from its
packaging and lay on the floor with it’s back surface downward. Note: DO NOT stand the appliance on its frame as this may
cause distortion. Check that the remaining packaging contents correlate with the component checklist below. Please dispose of
all packaging at your local recycling centre.
5.0 COMPONENT CHECKLIST
QUANTITY
1
1
1
1
1
1
1
DESCRIPTION
Wall heater
Decorative fascia
Rear fascia (selected models only)
Instruction booklet
Remote control
Pack of fixing screws and wall plugs (5 x 40mm pozi pan head screws / 5 x wall plugs)
Wall mounting bracket
6.0 REQUIREMENTS
This appliance is designed to be wall mounted using the mounting bracket and fixings provided. The wall should be relatively flat
and not interfere with any of the ventilation slots in the rear panel.
The wall must be structurally sound and of a material capable of withstanding moderate heat. Finished plaster, conventional
wallpaper, dry-lined plaster board are examples of suitable materials. Materials such as flock, blown vinyl, embossed paper and
cloth wall coverings which are sensitive to even small amounts of heat should be avoided, as some discolouration may occur.
It should be noted that the appliance creates warm convected air currents. These currents move heat from the room
surroundings to, and up the wall surfaces adjacent to the heater.
Installing the heater next to these types of wall coverings or operating the heater where impurities in the air, (such as tobacco
smoke) exist, may slightly discolour wall finishing.
If the appliance is to be mounted on a dry lined or timber framed construction then the integrity and ability of the wall to
carry the weight of the appliance must be confirmed. It is important in these circumstances that any vapour barrier and/or
structural members of the house frame are not damaged.
If you are unsure of the ability of the wall to carry the weight and/or which type of wall fixing to use, you should take
professional advice and obtain the correct fixings. Alternatively, find a more suitable wall location.
DO NOT
• mount on a ceiling or floor
• recess the appliance deeper than 50mm, or run the supply cable under carpets
• site any electrical equipment e.g. plasma screen TV sets etc, on the wall below the appliance.
• site in a position where curtains or drapes could cover the appliance, or other soft materials could cover e.g. below a coat
rack
• site behind an opening door where mechanical impact/damage could occur
• site where the supply cable would become a trip hazard
• sit, stand or forcefully pull on the appliance
• obstruct, cover or force items into the openings
• use the heater to dry clothes
• site/use in an outdoor location(s)
7.0 CLEARANCES TO COMBUSTIBLE MATERIALS
It is important that the following clearances are maintained from the appliance to combustible materials. These clearances are
dependent on the mounting location as defined below:
• The
• The
• The
• The
minimum
minimum
minimum
minimum
distance
distance
distance
distance
from the top of the appliance to a ceiling is 300mm
from the bottom of the appliance to the floor is 200mm
to the sides of the appliance is 100mm
to the front of the appliance is 500mm
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© 2013 Focal Point Fires plc.
8.0 INSTALLING THE APPLIANCE
CAUTION: DO NOT CONNECT THE APPLIANCE TO THE
ELECTRICAL SUPPLY AT THIS TIME.
Focal Point Fires plc. assumes absolutely no responsibility for injuries and damages
that may occur due to improper installation or handling.
Remove any protective film coatings from the finished/decorative surfaces of the
appliance, if any. After having selected the final mounting position of the appliance
taking into account the integrity of the wall the firebox of the appliance may be
secured to the wall.
To ensure customer safety, be sure to design the installation so that the strength of
both the wall and any wall fixings used are sufficient. The appliance should not be
installed until all wet plastering and/or dry wall sanding and wall painting has been
completed. Do not block the ventilation holes of the appliance. The wall onto
which the appliance is installed must be flat. Install only on a vertical surface. Avoid
sloped surfaces. Installation onto anything other than a vertical wall may result in fire,
damage or injury.
GB IE
WARNING
The wall where the appliance is to be
installed must be capable of
long-term support of the total load of
the appliance. Measures should also
be taken to ensure sufficient strength
to withstand the force of
earthquakes, vibration and other
external forces. Plasterboard alone is
not considered to be a structural
material. It is not recommended to
rely on plasterboard fixings alone to
support the weight of the appliance.
If the appliance is to be mounted on the inner leaf of a conventional cavity brick wall,
or a solid wall, then the wall plugs and fixing screws provided may be used.
Figure 1
Depending on the condition of the wall it may be necessary to use additional
fixings. In this situation, any additional fixings and wallplugs should be of the same
size and type as the ones provided.


If the appliance is to be mounted on a dry lined wall or a timber framed
construction wall then efforts should be made to fix in at least two positions
vertically, into one of the wooden studs, or supporting wooden members of the
wall using two of the fixing screws provided. If this is not achievable then the wall
should be strengthened using appropriate building materials.
If there is no alternative than to rely on some plasterboard fixings then special cavity
screw fixings or hollow wall anchors will be required which are not supplied with
this product. These should be constructed from metal and not plastic and of the
design indicated (Figure 1). For further guidance for wall fixing in timber framed
buildings refer to any relevant local codes of practice.
Figure 2
For optimum viewing install the fire out of direct sunlight. Ensure that the bracket
is level by using a spirit level whilst marking out the hole positions. Fix the wall
bracket using the plugs and screws provided. Carefully lift the heater up ensuring
that the top rear ledge of heater engages with the wall bracket and is sitting
centrally. This process should be carried out by two people to avoid injury or
damage to property or the appliance.
Gently bring the heater down against the wall. Mark the lower fixing bracket one
fixing hole position on the wall, remove the heater. Drill the wall and insert the
wall plug. Refit the heater to the wall and fasten the bottom fixing bracket to the
wall using the screw provided to permanently fix the heater in place (Figure 2).
Figure 3
Place the front surround over the front of the fire aligning the slots in the brackets at each side of the front panel with the lugs
on the sides of the fire (Figure 3). Again two people will be required for this operation.
Check that the fan outlet, mounted underneath the appliance, is not covered or obstructed in any way. Ensure the power to
the fire is switched ON.
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© 2013 Focal Point Fires plc.
9.0 OPERATING THE APPLIANCE - READ BEFORE USE
GB IE
The control panel is located underneath the decorative frame on the bottom right hand side of the appliance.
CONTROL PANEL
POWER ON/OFF
FLAME BRIGHTNESS (5 settings)
Press to adjust the brightness level
FULL (5) - HIGH (4) - MEDIUM (3) - LOW (2) - DIM (1) - (LOOP)
HEATING (7 settings)
Press ∧ / ∨ to adjust the temperature level
60℃/99°F - 30℃/86°F - 28℃/82°F - 26℃/78°F - 24℃/75°F - 22℃/71°F - OFF (LOOP) Press button for 10s to convert between ℃ and ℉ (model dependent)
EMBER/FUELBED EFFECT
Press to select the dynamic fuelbed effect
All of the appliances features can be operated by the remote control.
Check that the fan outlet, mounted underneath the appliance, is not covered or obstructed in any way. Ensure the power to
the fire is switched ON.
REMOTE CONTROL
POWER - ON/OFF
OFF will cancel the OFF TIMER and the flame brightness slowly fades to OFF.
FLAME BRIGHTNESS (5 settings)
Press ∧ / ∨ to adjust the brightness level
FULL (5) - HIGH (4) - MEDIUM (3) - LOW (2) - DIM (1)
HEATING (7 settings)
Press ∧ / ∨ to adjust the temperature level
60℃/99°F - 30℃/86°F - 28℃/82°F - 26℃/78°F - 24℃/75°F - 22℃/71°F - OFF (LOOP)
OFF TIMER
Press to set the OFF TIMER
10m - 20m - 30m - 40m - 50m - 1H - 2H - 3H - 4H - 5H - 6H - 7H - 8H - 9H (LOOP)
EMBER/FUELBED EFFECT
Press to select the dynamic fuelbed effect
10.0 CLEANING AND MAINTENANCE
ALWAYS DISCONNECT THE APPLIANCE FROM THE MAINS SUPPLY OUTLET
SOCKET BEFORE UNDERTAKING ANY CLEANING OR MAINTENANCE!
For general cleaning use a soft clean duster - never use harsh abrasive or cleaners. The glass viewing screen should be cleaned
carefully with a soft cloth.
If in doubt consult a qualified electrician. Refer to Section 3.0 Appliance Data for fuse specification. Excluding fuses, use only
genuine manufacturers spare parts available from your supplier.
Replacing the remote control battery:
When the battery becomes weak, the range of the remote control becomes shorter. Replace the battery with a new CR2025
lithium battery.
Note: Keep the lithium battery out of the reach of children.
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© 2013 Focal Point Fires plc.
11.0 TROUBLESHOOTING GUIDE
Fire is not switching on
Fire is not emitting any heat
Fire shuts off after a period of time
Fire seems noisy
Remote is not operating
Ensure mains switch is on
GB IE
Replace the fuse in the plug
The fire is fitted with an energy saving thermostat. If the temperature in the room
is higher than the temperature selected on the fire, then the thermostat will stop
the heater from turning on. For example, if the room temperature is 22ºc or above
and the fires heater is set at 22ºc, then the heater will not be required until the
room temperature drops below 22ºc. If this is the case select a higher temperature
setting than the room’s temperature and the heater will begin to operate.
The safety cut-out may have operated. Switch your fire off, leave for two minutes
and then switch back on.
Check that the temperature is not set onto the lower settings. If the room is
warm enough the thermostat will stop the fire switching the heat on.
Check that the chimney/flue is blocked off.
There is a level of noise when the flame effect is in use, caused by a motor that
helps generate the effect. This noise will be heard when there is no other
background noise.
There is a higher level of noise associated with the heater motor; this is due to
the air flow required when heat has been selected.
Check or replace batteries.
12.0 GUARANTEE - TERMS AND CONDITIONS
The 3 year guarantee only covers products purchased on or after 1st February 2009. For all gas fires purchased the 3 year
guarantee commences from the date of purchase, provided that the following 3 terms and conditions are adhered to:
Registration is not required.
1. For any claim to be made within the 3 years from date of purchase you will be required to provide and supply us with your
proof of purchase.
2. Your gas fire must have been commissioned by a CORGI/Gas Safe* registered installer, evidence of which you must provide
together with the CORGI/Gas Safe* registration number.
3. Your appliance must have been serviced annually, irrespective of use, by a CORGI/Gas Safe* registered installer, evidence of
which must be provided, such as the receipt.
Please note all consumable items such as any ceramics including; coals, pebbles, the matrix, front strips, side cheeks, rear panels
and tapered rear panels are not covered by the 3 year guarantee. For all Electric fires purchased the 3 year guarantee
commences from the date of purchase, providing that you can supply the proof of purchase. This does not cover consumable
items such as pebbles, coals or light bulbs.
Making a claim is easy.
If you wish to make a claim under our 3 year guarantee and all the terms and conditions for your product have been met then
please submit the following information for the attention of the 3G Service Department to the address below. Alternatively, you
can email or fax.Please note that this does not affect your statutory rights.
Focal Point Fires plc, 3G Service Department, Reid Street, Christchurch, Dorset, BH23 2BT.
Alternatively email: 3g@focalpointfires.co.uk or fax. 01202 499326.
Details required:
1. Name, full address including post code and contact telephone number.
2. Receipt of purchase or credit card statement.
3. Original installers CORGI/Gas Safe* registration number (gas fires only).
4. Annual service receipt for every 12 months (gas fires only).
F861235
*Gas Safe Register replaced CORGI as the gas registration body in Great Britain and the Isle of Man on 1st April 2009.
Waste electrical products should not be disposed of with household waste. Please recycle where facilities exist. Check with your local authority or retailer for recycling advice.
As our policy is one of continuous improvement and development, we therefore hope that you will understand we must retain the right to amend details and/or specifications without prior notice.
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© 2013 Focal Point Fires plc.