HT2000W Satellite Modem User Sheet
Indicator links
This quick start guide provides general information for your HT2000W
satellite modem. There are descriptions of the modem software, Wi-Fi
management, simple troubleshooting, as well as the Customer Care contact
At the top of each System Control Center page are two indicators (Figure 3)
followed by a link: the System Status link and the System Information link.
* Do not block any of the modem’s
ventilation openings. Leave six inches
around the top and sides of the modem
to ensure adequate ventilation. Do not
put the modem near a heat source such
as direct sunlight, a radiator, or a vent.
Figure 3: Indicators and links
The System Status indicator changes color to indicate the operational
status of the satellite modem.
 A red indicator means the system has a problem.
 An orange indicator means the system is in FAP condition.
 A yellow indicator means the system is operational in a degraded
 A green indicator means that all functions are operating within normal
Click the System Status link to view a detailed report of the functions of the
Click the System Information link to view the unique identifying details of
the modem’s hardware and software.
* SAT coaxial cable must be connected to
ground block and routed to earth ground
at building entry point.
Figure 1: HT2000W satellite modem
System Control Center
The System Control Center is a set of screens and links you can use to
monitor your service and troubleshoot the satellite modem in the event of
a problem. The System Control Center provides access to system status,
configuration information, and online documentation.
To open the System Control Center, follow these steps:
1. Open a web browser such as Chrome, Firefox, or Internet Explorer.
2. Type in the address bar and hit Enter.
Parameters bar
The parameters bar (Figure 4) appears at the top of all System Control
Center screens and displays the Site Account Number (SAN), Electronic
Serial Number (ESN), and Diagnostic Code, which is used to troubleshoot
problems when calling Customer Care.
Figure 4: Parameters bar
Center panel links and information
Figure 2: System Control Center home page
The System Control Center home page center panel includes the following
text links and informational panels once service is activated.
 Welcome to HughesNet – Gives you access to the HughesNet Web
Portal, which contains a variety of useful tools, resources, and
 Additional Premium Services – Gives you access to additional services
and self-help information
 Customer Care – Navigates to the Customer Care page where you
manage the various facets of your account.
Built-In Self Test
Side panel
Use the Built-In Self Test link on the side panel to check the connectivity of
the satellite modem.
1. To initiate the test, click the Built-In Self Test link on the side panel.
The test results appear on the page, as shown in Figure 7.
Figure 5 shows links appearing on the left side of the System Control Center
Figure 5: Side panel links
 The Home link opens the System Control Center home page.
 The Connectivity Test link opens the Connectivity Test page, which you
can use to test the connection between the satellite modem and the
 The Built-In Self Test link checks the internal operation of the modem.
 The Wi-Fi Settings link allows you to customize certain aspects of the
modem’s Wi-Fi functionality.
Figure 7: Built-In Self Test results
Note: If the Built-In Self Test fails, contact Customer Care for assistance.
See the Contact Information section on the back of this page for
Wi-Fi Settings
Connectivity Test
Use the Connectivity Test link on the side panel to check the connectivity to
the Hughes Network Operations Center (NOC). To run the test:
1. Click the Connectivity Test link in the side panel. The
Terminal/Gateway Connectivity Test appears in the center of the
2. Click the Start the test link shown in Figure 6.
Use the Wi-Fi Settings link to access pages that allow you to manage various
features of the modem’s Wi-Fi service.
1. To access these pages, click the Wi-Fi Settings link on the side
panel. You will see the login page as shown in Figure 8.
2. The default password is “admin.” Enter this password in the dialog
box and click Login.
Figure 6: Connectivity Test start screen
Figure 8: Wi-Fi Settings login screen
1041318-0001 Revision C
November 15, 2017
Once you have logged in, you will see the Wi-Fi Settings home screen, as
shown in Figure 9.
How do I manage my built-in Wi-Fi
1. Type into any web browser connected (wirelessly or via
LAN cable) to your HT2000W.
2. Click the Wi-Fi Settings link mentioned on the previous page.
3. Enter the default administrative password: “admin”
4. Click the LOGIN button.
5. Here are some optional features of the Wi-Fi Settings:
a. Modify the default SSID and password for both the 2.4GHz and
5GHz bands.
b. Enable and/or name the 2.4GHz and 5 GHz guest networks.
c. Disable Wi-Fi from your HT2000W by unchecking “SSID enable” for
each tab (2.4GHz, 2.4GHz Guest, 5GHz, and 5GHz Guest).
d. View which devices are connected.
e. Manage parental control features, port forwarding, etc.
Figure 9: Wi-Fi Settings home screen
We recommend you change the default login password immediately upon
installation. Choose a password that is easy to remember but cannot be
easily guessed. To do this:
1. On the left panel, click Administration.
2. New options will appear in the left panel. Click Password Settings.
3. Type in your old password, followed by your new password, typed
twice for verification.
4. Click Save Settings.
5. Once finished applying changes, you will be logged out, and your
new password must be used to log in.
See the following section for details about how to access and use the Wi-Fi
Settings pages.
How do I pair my device(s) to my
HughesNet Wi-Fi modem?
Manual pairing method:
1. See the back panel of the HT2000W. Look for the sticker pictured
2. The SSIDs for both the 2.4GHz and 5GHz networks are listed.
3. The password listed is the same for both networks.
4. Using the device you wish to pair, search for either wireless network
matching the SSID above.
5. Connect to the network.
6. When prompted for a password, enter the password exactly as it
appears on the label on the back of the HT2000W, referenced above.
Wi-Fi Protected Setup (WPS)
1. Put your device into WPS pairing mode (this step varies by device).
2. Once your device tells you to, press the WPS button on the HT2000W.
3. Your device should then connect to the HT2000W’s wireless network
Front panel LEDs
The satellite modem has six LEDs on the front panel, as shown in Figure 11.
By their appearance (on, off, or blinking), the LEDs indicate the modem’s
operating status. The front panel LEDs are white when lit.
If you are having trouble with the function of your modem, review the
following sections for information that may help you discover the source of
the problem and/or how to fix it.
Connecting the modem power cord
The HT2000W power cord connector uses a locking mechanism to ensure it
stays snugly connected to the modem. Make sure the connector is oriented
correctly when plugging it into the DC IN port; the flat side of the plug
should face the modem’s side panel nearest to the port.
Figure 10 shows the correct position of the power cord connector. When
connecting the power cord, you must push the connector into the DC IN
port. This creates a locking connection between the power cord and the
side of
Figure 10: Front panel LEDs
Contact Information
For a full version of this guide or for 24/7 access to your account:
 Register or Sign In to
 Click on the myAccount link in the top left corner of the page.
 Click on the Support tab.
— Guides can be found by clicking on the Repair & Returns link.
Figure 10: Aligning the power cord connector
It is not recommended that you attempt to disconnect the power cord
from the modem, unless instructed to do so by Customer Care.
If you need to turn off or power cycle the modem, simply unplug the cord
from the electrical outlet.
For additional support, contact Customer Care at 1-866-347-3292.
Business Internet customers call 1-800-347-3272.
Computer Requirements
Copyright © 2017 Hughes Network Systems, LLC
All rights reserved. This publication and its contents are proprietary to Hughes Network Systems, LLC.
No part of this publication may be reproduced in any form or by any means without the written
permission of Hughes Network Systems, LLC, 11717 Exploration Lane, Germantown, Maryland 20876.
Hughes Network Systems, LLC has made every effort to ensure the correctness and completeness of
the material in this document. Hughes Network Systems, LLC shall not be liable for errors contained
herein. The information in this document is subject to change without notice. Hughes Network
Systems, LLC makes no warranty of any kind with regard to this material, including, but not limited
to, the implied warranties of merchantability and fitness for a particular purpose.
The computer that connects to the satellite modem should meet the
minimum requirements specified by the computer operating system
manufacturer and the following networking and browser requirements:
 A web browser with proxy settings disabled
 Device must be Wi-Fi compatible, or
 Device must have an Ethernet port
Hughes, HughesNet, and Hughes Network Systems are trademarks of Hughes
Network Systems, LLC. All other trademarks are the property of their respective owners.
1041318-0001 Revision C
November 15, 2017
Download PDF