HS-290 Instruction Booklet

HS-290 Instruction Booklet
Instruction Booklet
INTRODUCTION --------------------------------------------------------1
IMPORTANT PRECAUTIONS ----------------------------------------2
IDENTIFICATION OF PARTS ----------------------------------------6
OPERATING YOUR SCOOTER -------------------------------------9
DISASSEMBLING YOUR SCOOTER -----------------------------11
ASSEMBLING YOUR SCOOTER ----------------------------------13
CHARGING THE BATTERIES --------------------------------------14
CARE AND MAINTENANCE ----------------------------------------15
TROUBLESHOOTING ------------------------------------------------16
TECHNICAL SPECIFICATIONS ------------------------------------18
Instruction Booklet
Thank you and congratulation on purchasing your new C.T.M. Mobility Scooter.
It is designed to provide you with transportation ability indoors and outdoors.
We pride ourselves on providing safe and comfortable products. Our goal is to ensure your
complete satisfaction. We sincerely hope you enjoy your C.T.M. Mobility Scooter.
Please read and observe all warning and instruction provided in owner's manual before you
operate with various convenient function of this scooter. Also, please retain this booklet for
future reference.
If you have any question, you can contact :
13815 Magnolia Ave. #B, Chino CA 91710
Toll Free : 1-866-466-8168 Tel : 909-590-1388 Fax : 909-590-3365
E-Mail : ctm@ctmhomecare.com http : //www.ctmhomecare.com
or your local dealer:
Instruction Booklet
•Only one person at a time could ride a C.T.M. Mobility Scooter.
•Maximum load is 115 kg / 253 lbs.
•Turn key off before getting on or off.
•Always drive carefully and be aware of others using the same area.
•Always use pedestrian crossings wherever possible. Take extreme care when crossing
•Do not drive on slope exceeding 8 degree, and take extreme care when turning on slope.
•Do not use full power when turning to sharp corner.
•Take great care and drive in low speed when backing up, riding downhill or on uneven
surface, and climbing curb.
•Please use the lowest speed when driving through the descending road or uneven terrain.
If speed is too fast, leave your hand off the handle bar, let the scooter stop. Make sure
safety and start again.
•A slow speed must always be used when ascending, descending or traversing aslope
or incline and also on uneven terrain, ramps and soft or loose surfaces, such as gravel
or grass.
•To prevent any danger, do not turn around at high speed on ascending, descending ramp.
•Scooter may not operate well in high humidity.
•Do not leave the powered scooter in a rain storm of any kind.
•Do not use the powered scooter in a shower.
•Direct exposure to rain or dampness will cause the scooter to malfunction electrically
and mechanically; may cause the powered scooter to prematurely rust.
•Never put scooter in neutral when staying on slopes.
•Follow traffic laws when riding outside.
•When scooter on moving transport vehicles, do not sit or stay on scooter.
Instruction Booklet
CAUTION: It is very important that you read this information regarding the possible
effects of Electromagnetic Interference on your motorized scooter.
Powered wheelchairs and motorized scooters may be susceptible to electromagnetic
interference (EMI), which is interfering electromagnetic energy (EM) emitted from sources
such a radio stations, TV stations, amateur radio (HAM) transmitters, two-way radios,
and cellular phones. The interference (from radio wave sources) can cause the motorized
scooter to release its brakes, move by itself, or move in unintended directions. It can also
permanently damage the motorized scooter control system. The intensity of the interfering
EM energy can be measured in volts per meter (V/m). Each motorized scooter can resist
EMI up to certain intensity. This is called its "immunity level." The higher the immunity
level, the greater the protection. At this time, current technology is capable of achieving
at least a 20 V/m immunity level, which would provide useful protection from the more
common sources of radiated EMI. This immunity level of this motorized scooter model
is not known.
There are a number of sources of relatively intense electromagnetic fields in the everyday
environment. Some of these sources are obvious and easy to avoid. Others are not
apparent and exposure is unavoidable. However, we believe that by following the warnings
listed below, your risk to EMI will be minimized.
The sources of radiated EMI can be broadly classified into three types:
1.Hand-held portable transceivers (transmitters-receivers) with the antenna mounted
directly on the transmitting unit. Examples include: citizens band (CB) radios, "walkie
talkie," security, fire, and police transceivers, cellular telephones, and other personal
communication devices;
Some cellular telephones and similar devices transmit signals while they
are ON, even when not being used.
2.Medium-range mobile transceivers, such as those used in police cars, fire trucks,
ambulances, and taxis. These usually have the antenna mounted on the outside of
the vehicle; and
Instruction Booklet
3.Long-range transmitters and transceivers such as commercial broadcast transmitters
(radio and TV broadcast antenna towers) and amateur (HAM) radios.
Other types of hand-held devices, such as cordless phones, laptop
computers, AM/FM radios, TV sets, CD players, and cassette players,
and small appliances, such as electric shavers and hair dryers, so far
as we know, are not likely to cause EMI problems to your motorized
Motorized Scooter Electromagnetic Interference:
Because EM energy rapidly becomes more intense as one move closer to the transmitting
antenna (source), the EM fields from hand-held radio wave sources (transceivers) are of
special concern. It is possible to unintentionally bring high levels of EM energy very close
to the motorized scooter control system while using these devices. This can affect motorized
scooter movement and braking. Therefore, the warnings listed below are recommended to
prevent possible interference with the control system of the motorized scooter.
Electromagnetic interference (EMI) from sources such as radio and TV stations, amateur
radio (HAM) transmitters, two-way radios, and cellular phones can affect motorized scooters.
Following the warnings listed below should reduce the chance of unintended brake release
or motorized scooter movement which could result in serious injury.
1.Do not operate hand-held transceivers (transmitters-receivers), such as citizens band
(CB) radios, or turn ON personal communication devices, such as cellular phones, while
the motorized scooter is turned ON;
2.Be aware of nearby transmitters, such as radio or TV stations, and try to avoid coming
close to them;
3.If unintended movement or brake release occurs, turn the motorized scooter OFF as
soon as it is safe;
Instruction Booklet
4.Be aware that adding accessories or components, or modifying the motorized scooter,
may make it more susceptible to EMI; and
There is no easy way to evaluate their effect on the overall immunity
of the motorized scooter.
5.Report all incidents of unintended movement or brake release to the distributor listed
on the inside front cover of this manual. Note whether there is a source of EMI nearby.
Important Information:
1.20 volts per meter (V/m) is a generally achievable and useful immunity level against
EMI (as of May 1994). The higher the level, the greater the protection.
2.The immunity level of this product is unknown.
Instruction Booklet
Before attempting to drive this scooter on your own, it is important that you
familiarize yourself with the controls, and how to operate.
Luxury Padded Foldable
Flip Up Armrest
Front Basket
Seat Rotating Lever
Seat Lock Knob
Tiller Angle
One Piece
Battery Pack
Expandable Legroom
Puncture Proof Tires
Figure 1 - HS-290 Front View
Self-Diagnostic Warning Lights
Battery Gauge
Key(Inserted into
key Switch)
Speed Dial
Armrest Width
Horn Button
Anti-Tip Wheels
Figure 2 - HS-290 Top Control Panel
Free-Wheeling lever
Figure 3 - HS-290 Back View
Instruction Booklet
Function Of Parts:
•Speed Dial Knob
The Rabbit means fast and turtle means slow. By turning this knob, you can control total
speed transferred to thumb controls.
•HeadLight Switch
To switch headlight on & off by pressing the headlight switch.
•Self Diagnostic Warning Light
Flashing indicates there is a problem within scooter. See page 16 for more information.
•Battery Gauge
There are five green LED lights. When all LED are on, batteries are fully charged. When
only two lights are on, batteries need to be recharged.
Pushing right Throttle forward moves scooter forward. Pushing left Throttle forward will
move scooter backward. (This configuration can be reversed if required by local authorized
dealer.) While in use, this lever is also your accelerator. The further you depress the
Throttle, the faster you will go. (NOTE: subject to the position of the rabbit/turtle control).
•Tiller Angle Adjustment
Push downward on the lever to loosen, and move tiller to adjust. The lever will lock tiller
automatically in 3 different angles.
•Seat Lock Knob
Turn seat lock knob counterclockwise to loose. Turn it clockwise to lock seat in position.
•Seat Rotating Lever
By pulling lever upwards to rotate to different
•Armrest Width Adjustment Thumbscrews
Left and
Loosen the two thumbscrews to adjust arm width;
tighten again to lock into desired position.
Figure 4
to loose
Instruction Booklet
•Legroom Adjuster
There are 4 holes on front and rear frame tube to adjust legroom. First, remove battery
pack, pull the toggle latch (figure. 5) to loosen and pull the detent pin (figure. 6) to
remove. Once position is located, insert the pin to desired position, and push toggle
latch to lock.
Figure 5
Figure 6
•Rear Compartment Cover
Open the compartment Cover to access on-board charger (A). (figure. 7)
•Anti-Tip Wheels
Help keep scooter from tipping over.
•Free-Wheeling Lever
When lever (B) (figure. 7) is in N (Neutral) position, scooter can be moved without power.
When lever is in D (Drive) position, scooter can be driven. Normal position is D.
Figure 7
Instruction Booklet
Before beginning your journey with your new scooter, make sure that scooter is on a level
surface and clear of any obstacle. Although your scooter is able to climb slope, it is safer
to practice on a level surface.
You could make the following adjustments to increase your comfort when driving:
•adjust seat height and location.
•adjust the armrest width.
•adjust the tiller angle adjustment.
•Adjust the legroom.
1.Before operating your scooter, check the following:
•free-wheeling lever is in drive (D) position.
•speed dial is at picture of turtle.
2.Sit on scooter and turn on the key; all battery gauge LED Lights should be lighting.
The self-diagnostic warning lights should not be blinking.
3.When your hands rest comfortably on handlebars, the Throttle should be within reach.
Right lever moves the scooter forward; left one moves it backward. When you release
botn Throttle, scooter stops.
This scooter has an automatic braking system. Release the Throttle and
brake will stop scooter.
4.Steer scooter by turning the whole tiller toward direction your want to go.
5.Practice driving where there is no obstacle. Start at the slowest speed and drive forward
and backward; and make some turns. As you get more comfortable, you can increase
speed by turning the speed dial toward picture of rabbit.
6.If only two-battery gauge LED lights light, you should plan to recharge batteries very
7.If scooter stops and does not function, locate the circuit breaker on top of battery pack.
Push it and try driving again.
8.When you are finished riding, turn off the key before getting off.
9.If you are finished riding for the day, immediately recharge batteries.
Instruction Booklet
Keep in mind these rules:
•Release Throttle and allow scooter to stop completely before changing from forward to
reverse, or reverse to forward.
•When turning to a corner, swing the front wheels widely, so back wheels will turn more
•Use scooter only where it is safe to walk.
•Use low speed when in reverse, going downhill, climbing curbs, on ramps, or on uneven
Other Operating Information:
Hill climbing: You may need to use a higher speed for hill climbing. For a higher speed,
set the speed control toward the image of the rabbit.
Down slope: Proceed with downward slope slowly, and set speed control in proximity
of turtle. The closer the speed control is set toward turtle, the slower
scooter travels. However, scooter will not self accelerate down hills due
to the automatic braking, taking effect when you attempt to drive too fast.
Curb climbing: Approach slowly at right angles to the curb. A direct approach is needed.
Do not attempt to climb curbs greater than a 2" curb.
If Self-Diagnostic Warning Light start to blink, identify problem from the
chart on page 16 and take action.
If scooter breaks down and must be moved, get off scooter, engage
Free-wheeling Lever to N, push scooter slowly to a safe location, and
then move free-wheeling lever back to D.
As a safety feature, an automatic speed reducer engages when scooter is
pushed too quick and the Free-Wheeling Lever is on N.
Instruction Booklet
Taking apart your scooter enables you to save space when keeping it in storage
or to carry it along in vehicle when going away from home. Having scooter
disassembled is easier than ever since no tools are required. Please follow these
1.Remove seat by loosening the Seat Lock Knob (C) and pulling Seat Rotation Lever (D)
upwards then lift off. (See Fig. 8)
2.Use battery pack handle (E) to pull battery pack up and off away from scooter.
(See Fig. 9)
Figure 8
Figure 9
3.Remove Front Basket (F) and off to side. (See Fig. 10)
4.Push lever (G) downward to lower tiller. (See Fig. 11)
Figure 10
Figure 11
Instruction Booklet
5.Pull out Locking Lever (H) and place tiller on the end of legroom. (See Fig. 12)
6.Remove guide pin (J) underneath the rear section where battery pack placed. Unlatch
the lever (K) to loosen, and slowly extend front section away from rear section until
cable is seen. (See Fig. 13)
Figure 12
Figure 13
7.Disconnect cable underneath legroom (L). Once disconnected, front and rear sections
can be separated. (See Fig. 14)
8.There are 5 main parts after disassembling scooter. It consists of front, rear seat basket
and battery pack. (See Fig. 15)
Figure 14
Figure 15
Instruction Booklet
To assemble scooter, you can repeat the disassembly direction in reverse. Abbreviated
directions are given below. Refer to the Figures on pages 11 - 12 to locate parts.
1.Connect rear section to front section of scooter together with a guide pin to lock in place.
And attach two cables together underneath. Make you push lever in place to latch both
sections together.
2.Pull up Tiller Angle Adjustment lever to lock tiller into its upright position.
3.Place front basket.
4.Place battery pack in battery compartment.
5.Place seat on seat post and pulling Seat Rotation Lever upwards to putting down seat
into seat post then tighten seat lock knob to secure.
Instruction Booklet
Your C.T.M. scooter is equipped with two sealed, service free 12V. 12Ah. rechargeable
batteries and one 24V/2A charger. Batteries must be charged before using scooter for
the first time and should be recharged after each day's use. Be sure power switch is OFF
and free-wheeling lever (M) is not in Neutral.
1.Insert battery charger cord into charger socket on charger output.
Figure 16
Figure 17
2.Plug the other end (N) of the charger lead into a standard electrical wall outlet.
3.The battery charger light will normally be red and yellow at this point.
4.Allow charging until the battery charger light turns green.
5.After light turns green, unplug battery charger from scooter and wall outlet.
6.If at any time, the charger light flashes green over 40 minutes, this indicates abnormal
charging occurred. You should check that:
•charger plugs are correctly positioned
•fuse is not burned out
•scooter is turned off.
•if none of these is a problem, contact your authorized dealer.
The time needed to recharge will vary depending on depletion of batteries.
Charging for longer than necessary will not harm batteries. They can not
be overcharged.
Keep in mind these rules:
•Fully charge batteries at least once a month; more if you use scooter regularly. Charge
after each trip exceeding 3 kilometers / 1.86 miles.
•If storing your scooter for some time (one month or more) make sure that batteries are
fully charged; and on returning, charge them again before using scooter.
Batteries will only give maximum performance after scooter has been used, and batteries
have been recharged up to 10 times.
For Safety, please follow the guidelines below.
1.DO NOT use the charger if the power cord is damaged.
2.DO NOT use an extension cord when charging batteries. A risk of fire and/or electric
shock could occur.
3.DO NOT take charger apart, as this will void the warranty.
4.Never attempt to open battery pack if it is necessary to replace batteries. Have a certified
technician to handle all repairs, and contac your dealer.
Instruction Booklet
Taking care of your scooter will keep it in top-notch condition. It is recommended that you
discuss with local authorized dealer for a preventative maintenance schedule. Here are
few maintenance guidelines:
BODY COVER : if your scooter is dirty, use a damp or lightly soapy cloth to wipe it down.
Do not use running water to wash or rinse the scooter in order to protect
the electrical parts. Polish with an automotive liquid polish.
SEAT AND ARMREST : Using a damp cloth helps clean the upholstery. Please note that
using scooter outdoor can wear upholstery's material because
ef sun's rays. Normal wearing or tearing codition is not covered
under warranty.
An authorized dealer should do all maintenance and repair that relate to electronics,
batteries, motor parts, and tires.
Also between uses, your scooter is best stored in a dry area under room temperature.
Instruction Booklet
To check the Self-Diagnostic Warning Light, turn on the key and count the number of flashes.
Flash Code/Fault
on Scooter
1. Battery needs
Will drive
Battery is running Iow.
Recharge batteries as soon as possible.
2. Battery voltage
too Iow
Battery is empty. Recharge the batteries. If the
scooter is left off for a few minutes, battery
charge might recover enough to allow driving
for a short time.
Battery charge is too high. If a charger is
plugged in, unplug it or turn the Charge/Run
switch to Run. Scooters powered by RHINO
charge the batteries when travelling down
slopes or decelerating. Excessive charging
in this manner can cause this fault. Turn the
scooter power off then on again. If necessary,
reduce speed when descending the slope.
The scooter has drawn too much current for
too long, possibly because the motor has been
over-worked, jammed or stalled. Turn the scooter
power off, leave for a few minutes, and then
turn the power back on again. The controller
has detected a shorted motor. Check the loom
for shorts and check the motor. Contact your
service agent.
Check that the park-brake release lever is in
the engaged position. Check that the motor/
park-brake connector is plugged in firmly. The
park-brake coil or wiring is fauly. Check the
park brake and wiring for open or short circuits
If necessary, unplug the motor/park-brake
connector and check that all four pins are in the
correct position. If this flash code does not
appear until the throttle has been moved out of
neutral, check for a short in the park-brake
circuit. If this flash code appears at power-up,
check for an open circuit in the park-brake
circuit. Contact your service agent.
6. Out of neutral at
Throttle is not in neutral position when turning
key switch on. Return throttle to neutral, turn
power off, and back on again. Throttle may
need to be re-calibrated (see Section 4.2.3).
Check throttle wiring.
7. Speed Pot error
The throttle or its wiring is faulty. Check for
open or short circuits. Throttle may not be
correctly set up. Contact your service agent.
8. Motor volts error
The motor or its wiring is faulty. Check for
open or shot circuits. Contact your service
9. Other internal
Contact your service agent.
3. Battery voltage
too high
4. Current limit
5. Brake fault
Instruction Booklet
Other Problems:
•The scooter will not move when the power is turned on:
1.Check battery gauge on control panel. Battery gauge should be in the green area.
2.Check the Self-Diagnostic Warning Light. It should be steady. If it is flashing, see
chart on page 16 for problem identification.
3.Check all electrical connections to be sure they are tight.
4.Verify the shipping stickers at bottom of battery pack are removed.
5.If none of above correct the problem, contact your authorized dealer.
•If charging your scooter over 8 hours and light on charger does not change to green,
then contact your authorized dealer.
Instruction Booklet
Overall Length
Overall Width
Overall Height
Front Wheels
Rear Wheels
Weight W/ Batteries
94.4 Ibs
Weight Of Heaviest Piece
31.5 lbs
Max. Speed
5 mph
Weight Capacity
253 Ibs
Ground Clearance
Grade Climbable
8 degree
Curb Climbable
Turning Radius
Seat Type
Swivel Padded Foldable
Seat Width
Motor Size
250W, 4600 r.p.m
Battery Size
(2) 12V. 12Ah
Battery Weight
22 Ibs
Travel Range
5.6 Miles
Battery Charger
2A On Board
On / Off Key Switch,
Battery Level Indicator,
Speed Control Knob
*Subject to change without notice.
( Rev. 1, 2017/06/21 )
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