Electric Chest Freezers
Transporting & unpacking
Safety Warnings
Safety Warnings
HCA Warning
Do’s and Don’ts
Freezer description
Electrical Installation
Control panel
Operating the freezer
Setting the temperature
Multimode characteristics
Using as a Refrigerator
Using as a Chiller
Using as a Freezer
Deep freeze information
Maintenance & cleaning
Trouble shooting
Owners responsibility
Defy service centres
Model CF165
Model CF210
Model CF300
Model CF330
Model CF410
Model CF530
Part Number 3800090400
Page 1
Read this manual before initial installation and operation of the Chest
Dear Customer,
Your new Defy Chest Freezer was manufactured in a state of the art facility and has passed
the strictest quality control procedures.
Please read this manual carefully before using your Chest Freezer for the first time and then
store it within easy reach for future reference.
We trust you will enjoy years of trouble free use.
The user manual:
This manual will provide you with information on how to safely operate and care for your
Chest Freezer in order that you gain the maximum benefit from it.
Pay particular attention to any safety instructions.
Please read all additional documents supplied with your Chest Freezer.
Please note that this manual may be used for several similar but different models. Please
check for relevance regarding your particular model.
Explanation of symbols used in this manual:
Important safety information. Warning for hazardous situations with regard to life and
Caution; Warning for supply voltage.
Caution; Warning for fire hazard.
Read the instructions.
Useful information. Important information or useful hints about usage.
Remove all packaging.
Ensure that packing material is disposed of in a responsible manner and that any plastic bags
are cut up to prevent children playing with them and accidentally suffocating.
If the Chest Freezer is damaged in any way do not use it. Report the damage to your dealer
who will take the necessary corrective action.
Note: Figures represented in this instruction manual are schematic and may
not correspond exactly with your freezer. If parts or certain features are not
included in the freezer you have purchased, they may be model specific and
therefore only valid for some models.
Page 2
The manufacturer shall be free of any responsibility should the instructions in this book
not be followed. Please keep these instructions in a safe place for future reference.
This Chest Freezer is intended for household use only and must not be used for any
other purpose. The Chest freezer is to be used in completely dry areas only and
must be kept away from rain or any other moist environments.
Note: This Chest Freezer is not intended for use by persons (including children)
with reduced physical, sensory or mental capabilities, or lack of experience and
knowledge, unless they have been given supervision or instruction concerning use
of the Chest Freezer by a person responsible for their safety.
Children should be supervised to ensure that they do not play with the Chest
The Chest Freezer is to be transported in the vertical position where possible. The
packaging must be free from defects for safe transporting of the Chest Freezer. If the
Chest Freezer was transported in the horizontal position (according to the markings on
the packaging), it is advised that before operating, the Chest Freezer be left to stand for
at least 12 hours before switching on to allow the compressor oil to settle.
Failure to observe these instructions may cause the motor compressor to
breakdown and will render the warranty void.
Ensure that packaging material is disposed of in a responsible manner. Plastic bags
should be cut up to prevent children playing with them and accidentally suffocating.
If the Chest Freezer is damaged in any way, do not use it. Report the damage to your
dealer, who will take the necessary corrective action.
In order to ensure normal operation of your Chest Freezer, the following points
must be observed :
Keep ventilation openings in the Chest Freezer enclosure or built-in structure clear of
Do not use mechanical devices or other means to accelerate the defrosting process.
Do not damage the refrigerant circuit.
Do not use electrical appliances inside the food storage compartments of the Chest
Freezer, unless they have been recommended by the manufacturer.
Defy strives for continuous improvements. For this reason, the text and illustrations in
this book are subject to change without notice.
Page 3
Safety Warnings
To obtain the best possible performance and trouble free operation from your freezer it
is very important to carefully read these instructions.
This owners manual must be handed over to the new owner should ownership change.
This freezer must only be used for its intended purpose i.e. the storing and freezing of
edible foodstuff. Use only indoors and in closed areas.
Consult with your authorised DEFY service centre for all questions and problems
relating to the Chest Freezer. Only authorised agents are to carry out repairs.
Vapour and vaporized cleaning materials should never be used in the cleaning and
defrosting of your Chest Freezer. The vapour may come into contact with the electrical
parts and cause a short circuit or electric shock.
Never sit on, stand on or use your freezer lid as a step.
Do not use electrical appliances inside the freezer.
Do not drill, cut or modify the Chest Freezer. Injuries may result if the refrigerant
circuit is damaged. See HCA warning overleaf. Do not damage the refrigerant circuit.
Keep ventilation openings, in the freezer enclosure or in the built-in structure, clear of
Repairs are to be carried out by authorised persons only. Repairs carried out by
incompetent persons create a risk for the user.
Unplug the freezer in case of failure or when cleaning, during routine maintenance or if
it will not be used for an extended period.
To unplug the Chest Freezer, remove the plug by pulling on the plug and not the cable!
Do not use mechanical devices or other means to accelerate the defrosting process,
other than those recommended by the manufacturer.
Do not operate a damaged Chest Freezer. Consult with your nearest DEFY service
centre should you have any concerns.
The electrical safety of the Chest Freezer will only be guaranteed if the earth system of
your home is compliant with national standards.
Exposing the freezer to rain, snow, sun and wind is a dangerous electrical safety risk.
Should the mains lead of the freezer become damaged or should it need replacing at
any time, it must be replaced by a special purpose made mains lead which can only be
obtained from a DEFY Authorised Service Agent.
Never plug the Chest Freezer into the wall outlet during installation. Risk of death or
serious injury may occur.
Never connect your freezer to electricity saving systems as they may damage the
Avoid any damage to the power cable when transporting the Chest Freezer. Bending the
cable may cause a fire. Never place heavy objects on the power cable.
Do not touch the plug with wet hands.
Do not plug in the freezer if the wall outlet is loose.
Do not spray water in or onto the freezer for safety purposes.
Do not store or use flammable gas, benzene, petrol or volatile substances in or near the
Never pour or spray water into the freezer and do not store liquids, pot plants or open
containers on top of the freezer as these might spill causing electrical shorting.
DO NOT connect your freezer to the electricity supply until all packing and transit
protectors have been removed. These are put in place to protect the Chest Freezer
during warehousing and transport, it is provided with spacers between the door and the
cabinet (on the front and rear side). These spacers must be removed before putting the
freezer into operation.
Page 4
Safety Warnings
Leave the freezer to stand for at least 12 hours before switching on to allow the
compressor oil to settle if transported horizontally.
x If your Chest Freezer has a lock, keep it locked and store the key in a safe place
and out of reach of children.
• If you are discarding an old freezer with a lock or latch fitted to the door, disable the
lock/latch, ensure that it is left in a safe condition to prevent the entrapment of young
• See Installation Instructions for information on a suitable location.
• On delivery, check to make sure that the product is not damaged and that all the parts
and accessories are in perfect condition.
• Ensure that the plug remains readily accessible. Do not use multiple adapter plugs or an
extension cable.
• Failure to observe these instructions may invalidate your right to free service during the
warrantee period.
x Ensure that there is sufficient spacing between the Chest Freezer and surrounding walls.
x Unplug the Chest Freezer from the mains when you do a complete defrost on the Chest
Freezer or when you clean the Chest Freezer.
x It is not advisable to switch the Chest Freezer off if it is not going to be used for a few
days only.
x If the Chest Freezer is not going to be used for a longer period, proceed as follows
to reduce any fire risk caused by a possible problem with the power cable: Unplug
the Chest Freezer, empty the freezer, defrost and clean it (see defrosting, maintenance
and cleaning) . Leave the lid open to avoid any unpleasant smells.
x Do not store explosive substances such as aerosol cans with a flammable propellant in
the Chest Freezer .
x This Chest Freezer is intended to be used in household and similar applications such
as staff kitchen areas in shops, offices and other working environments; farm houses
and by clients in hotels, motels and other residential type environments; bed and
breakfast type environments; catering and similar non-retail applications.
HCA Warning
Chest Freezer cooling systems containing R600a:
At Defy, the care and protection of our environment is an on going commitment. This
Chest Freezer ,which is among the latest range introduced, is particularly
environmentally friendly. The Chest Freezer contains non CFC / HFC natural substances
in the cooling system (Called R600a) and in the insulation (Called cyclopentane). These
are potentially flammable if exposed to fire. Therefore, take care not to damage, the
cooling circuit / pipes of the Chest Freezer in transportation and in use.
In case of damage do not expose the Chest freezer to fire or potential ignition
sources and immediately ventilate the room where the Chest freezer is situated.
Ignore this warning if your Chest Freezers cooling system contains R134a.
Never dispose of the Chest Freezer in a fire.
Do not dispose of your Chest Freezer along with regular household waste.
Contact your local authority for disposal information and facilities available.
Page 5
Do’s and Don’ts
Do – Defrost food from the freezer thoroughly in a fridge or in a microwave oven
following defrosting and cooking instructions.
Do – Ensure that the chest freezer lid is completely closed after each use.
Do – Defrost frozen meat completely before cooking.
Do – Close the lid gently.
Do – Check contents of the freezer at regular intervals.
Do – Clean and defrost your freezer regularly (See “Defrosting”).
Do – Keep food for as short a time as possible and adhere to “Use by” and “Best before”
Do – Store commercially frozen food in accordance with the instructions given on the
packets that you buy.
Do – Choose high quality fresh food and ensure it is well cleaned before you freeze it.
Do – Prepare fresh food for freezing in small portions to ensure rapid freezing.
Do – Wrap all foods in aluminium foil or freezer quality plastic bags and make sure any
air pockets are pressed out.
Do – Wrap frozen food when you buy it and put it in to the freezer as soon as possible.
Do – Store small items in the basket provided.
Do – Remove ice cream from the freezer 10-20 minutes before serving.
Do – Follow the defrosting procedures as described in the “Defrosting” section.
Don’t – Leave the lid open for long periods as this will make the freezer more costly to
run and cause excessive ice formation.
Don’t – Use pointed sharp edged objects such as knives, forks to remove excess ice.
Don’t – Use electric appliances inside the freezer for defrosting.
Don’t – Put hot food in the freezer. Let it cool down first.
Don’t – Put liquid-filled bottles, fizzy drinks, jars, sealed cans or cans containing
carbonated liquids into the freezer as they may burst.
Don’t – Store flammable, explosive, poisonous or dangerous substances in the freezer.
Your freezer has been designed for the storage of edible foodstuffs only.
Don’t – Exceed the maximum freezing capacity when freezing fresh food.
Don’t – Consume ice-cream and ice cubes direct from the freezer. The low temperature
may cause ‘freezer burns’ on lips.
Don’t – Try to keep frozen food which has thawed, it should be eaten within 24 hours or
cooked and refrozen.
Don’t – Remove items from the freezer with wet hands.
Don’t – Shut the lid with force. You will damage the Chest Freezer.
Don’t – Climb on the Chest Freezer .
Don’t – Allow children to play or hide inside the Chest Freezer.
Don’t – Use the Chest Freezer near heating appliances, cookers or other sources of heat
and fire.
Don’t – Leave food in the Chest Freezer if it is not working.
Page 6
Total gross volume (l)
Total useful volume (l)
Freezing capacity (kg/24 h)
Temperature rise time (h)
(Time from –18ûC to reach
–9ûC when power is off)
Freezer Description
Lid handle
on model)
Please Note:
Images are
representative of the
Chest Freezer range
and may differ in size
and appearance
depending on your
particular model of
Chest Freezer.
Freezer basket
Lock (Depends on model)
Seperator panel /
drainage tray
(Depends on model)
Control panel
(Depends on model)
Spacer limiter
Spacer Limiters
Fit the spacer limiters
into the designated
slots ‘A’ and turn the
limiters 90 degrees into
(POT type condenser)
(WOT type condenser)
Page 7
Never plug the Chest Freezer into the wall socket during installation. Risk of death or
serious injury may occur. DO NOT connect your freezer to the electricity supply until all
packing and transit protectors have been removed.
Do not plug in the Chest Freezer if you notice a failure. Contact your nearest
DEFY service centre for assistance.
The Chest Freezer should be solidly positioned on the floor in a dry, well ventilated area
away from heat sources such as stoves, geysers and direct sunlight and in such a way
that air flow through the grill is not restricted. Placing it in a warm room, or near a heat
source will increase the energy consumption and shorten the product life. This Chest
Freezer was designed to operate at an ambient temperature between +10 degrees C and
+32 degrees C. If the ambient temperature is below or above this range, the temperature
inside the Chest Freezer may vary.
Please observe the following minimun distances: 100 cm from coal or oil type cookers
and 150 cm from gas and electric cookers.
Ensure free circulation of air around the Chest Freezer by observing the correct
Assemble the supplied spacer limiters onto the condenser.
(See condenser diagram on page 7). Assemble the supplied accessories.
Electrical Installation
This Chest Freezer must be earthed and the manufacturer and the seller do
not accept responsibility for any damage due to incorrect electrical connection.
This Chest Freezer is designed for use on 220-240V~, 50 Hz.
This makes it suitable for operation in all areas in South Africa.
A moulded plug is fitted by the manufacturer, if the plug or power supply cord is
damaged they must be replaced by the manufacturer, their service agent or a similarly
qualified person in order to avoid a fire hazard. Should the mains lead of the freezer
become damaged or should it need replacing at any time, it must be replaced by a
special purpose made mains lead which can only be obtained from a DEFY Authorised
Service Agent.
No other appliance should be connected to the same terminal point.
Before you insert the plug into the wall socket make sure that the voltage and the
frequency shown on the rating label on the freezer corresponds to your electricity
supply. The rating label is located on the rear outer side of the freezer.
We recommend that the Chest Freezer be connected to the mains supply via a
suitably switched and fused socket. The Chest Freezer must be positioned so that the
plug is accessible.
Page 8
Before operating, clean the inside of the freezer. (see “ Maintenance and Cleaning").
After the freezer has been cleaned, insert the plug of the Chest Freezer into the
wall socket. Adjust the thermostat knob to an average position. The green LED
must light up. Leave the freezer to work for about 6 hours without putting food
inside it. Freezing of fresh food will be acheived after a minimum of 20 hours of
operation (when there is uninterrupted power to the unit).
If you find that the lid of the chest freezer is difficult to open just after you have closed it,
this is due to the pressure difference which will equalize and allow for the lid to be
opened normally after a few minutes.
Control Panel
The Control panel: This is on the front side of the freezer depending on the model (See
item 7 on page 7). On models without a control panel a thermostat adjustment knob is
located on the air grille on the rear of the freezer or on the side of the freezer depending
on the model.
The control panel comprises of:
1. Thermostat adjustment knob (A) – To adjust the inside temperature.
2. Green LED (B) – Shows that the freezer is supplied with electrical energy.
3.Orange button (C) – Fast Freeze (Depends on model) – by pushing this button, the
orange led lights up indicating that the freezer has entered into the "Fast Freeze" mode.
To exit the Fast Freeze mode push the button again, the orange led will go off. The
LED’s give information about the mode of operation of the freezer.
Models with a control panel:
Models without a control panel:
Themostat knob
Power indicator light (Green)
Fast freeze button (Orange)
Thermostat adjustment knob (D, E) - To
adjust the inside temperature. (located on the
air grille which is situated at the rear of the
freezer or on the side of the freezer depending
on the model).
Page 9
Note: Multimode option where applicable, depending on model.
Operating the freezer—Multi mode
Select the operating mode (see setting the temperature as set out below)
Insert the plug of the Chest freezer into an earthed wall socket and switch on.
Wait for at least 6 hours before loading the freezer with food.
The control panel green indicator light glows when there is power to the Chest Freezer.
Please note: You may hear a noise as the compressor starts up. The liquid and gases
sealed within the freezer system may also give rise to noise, even if the compressor is not
running, this is quite normal.
Setting the temperature
The freezer is designed to operate in three ways. It can operate as a refrigerator, a chiller
or a freezer. The temperature selection knob is located in the Multimode control panel.
Multi mode control:
1 = Refrigerator
2 = Chiller
3 = Freezer
Turn the knob to the desired sector on the
dial: Refrigerator, Chiller or Freezer.
The temperature in the cabinet may be
adjusted by means of the knob assembled
on the thermostat, position “MAX” being
the lowest temperature.
Multi mode characteristics
During the Refrigerator or Chiller operation, there may be a build up of condensate water
on the cabinet floor. This is normal and the water should be sponged up and removed
if it becomes excessive, or removed via the drain if fitted.
If the Chest Freezer is used as a freezer, it will require periodic defrosting. The cabinet
also requires defrosting before switching from Freezer to Refrigerator or Chiller
operation. The defrosting procedure is described in this book in the “Defrosting” section.
The achieved temperatures may vary according to certain conditions of use such as:
Placement of the Chest Freezer, ambient temperature, frequency of lid opening and
closing and the extent to which the freezer is filled with food.
The position of the thermostat knob should be adjusted to suit the operating conditions.
Page 10
Using as a Refrigerator
At the refrigerator setting on the dial, the temperature in the cabinet will be above
0 degrees C. This temperature is ideal for storing perishable foods such as dairy
products, fresh vegetables, and cold meats. Cold drinks can also be stored at this
Using as a Chiller
At the Chiller setting on the dial, the unit may be compared with a butcher’s cold storage
facility. The temperature in the cabinet can range from 2 degrees C to -2 degrees C This
temperature or ‘Partial Freeze’ is ideal for storing meat or fish for a short period.
The advantage is that the food can be cooked without first defrosting or thawing it.
Food stored at the Chiller setting will not release water and will keep its natural fibre.
Sometimes it is undesirable to freeze a fine cut of meat as some of the flavour would be
lost during freezing.
At the Chiller setting, meat could be cooked as though it were fresh and portions could
be removed without thawing, while the balance could be stored for another occasion.
Using as a Freezer
At the freezer setting on the dial, the temperature in the cabinet is set at a minimum of
-18 degrees C. This temperature is ideal for storing frozen food for long periods of time.
Fast Freeze Button (Depends on model).
Press this button to activate the Fast Freeze function. Press this button again to
deactivate the Fast Freeze function.
Use this function when you place fresh food into the freezer compartment or when you
need ice. When this function is active, your freezer will run continuously without
stopping. Please observe the maximum load limit for fresh food on the specification
table. Press the Fast Freeze button again to deactivate this function.
Deep Freeze packaging information
Materials to be used for packaging must be tear-proof and resistant to cold, humidity,
odour, oils and acids and they must also be airtight. They must be made from materials
that are suitable for deep freeze usage.
Materials necessary for packaging
Cold resistant adhesive tape, Self adhesive labels, Rubber rings and a Pen.
Maintaining the quality of food
Food must be frozen as rapidly as possible when placed in a freezer to maintain the
quality of the food. It is possible to keep the food for a long time period only at
temperatures of -18 degrees C or lower. The quality of food in a freezer can be
maintained for many months at temperatures of -18 degrees C or lower.
Page 11
Deep freeze information
Pre-packed commercially frozen food should be stored in accordance with the frozen
food manufacturer’s instructions for a (4 star) frozen food storage compartment.
• To ensure that the high quality achieved by the frozen food manufacturer and the food
retailer is maintained, the following should be remembered:
Put packages in the freezer as quickly as possible after purchase. Ensure that contents
are labelled and dated. Do not exceed “Use By” or “Best Before” dates on the
If there is a power failure do not open the freezer lid. Even if the power failure lasts up
to the “Temperature rise time” time indicated in the “Specifications” section, frozen
food will not be affected. In case the failure lasts longer, the food must be checked and
when necessary, must be consumed immediately or must be frozen after being cooked.
x Wrap all food before storage. Seal all foods, or place in airtight containers to prevent
x Eliminate all the air pockets from packages and keep air out by firm sealing.
x When packaging in sheet material such as aluminium foil, parcel tightly and press out
all air pockets. All folds should be sealed with deep-freeze sealing tape.
x Unwrapped food containing acids or salt may permanently stain the cabinet interior.
x When loading bulk into the freezer, load one quarter at a time and allow to freeze
before loading the next quarter.
x Divide food into reasonable portions according to your requirements.
x Allow hot food to cool before putting it into the freezer. Freeze cooked food in small
quantities. This ensures rapid freezing and maintains the quality of the food.
x Food that has defrosted must be consumed within 24 hours. Only cooked food can be
refrozen. Do not re-freeze food that has defrosted.
x Do not exceed the expiry date shown on food packs.
x Do not take out frozen food with wet hands. Your hands could stick to the frozen food.
x Always use appropriate packaging material to avoid odour penetration or degradation
of the food.
x Transport pre-frozen food from the supermarket in foil lined cooler bags and transfer to
the home freezer as soon as possible.
x The storage basket and separator tray (where fitted) may be pulled out to facilitate
x Place fresh food to be frozen near the side walls of the freezer to ensure fast freezing.
x Never exceed the maximum freezing capacity of the freezer as outlined in the “freezing
capacity” on the specification table. If you are going to freeze fresh food in excess of 2
kg. turn the Fast Freeze switch on (Note: having the Fast freeze function depends on
the model) and wait for at least three hours before placing the fresh food in the freezer.
Remember to switch off the Fast Freeze switch after freezing.
x Do not freeze too large a quantity of food at any one time. The quality of the food is
best preserved when it is frozen right through to the centre as quickly as possible. Take
special care not to mix already frozen food and fresh food.
Page 12
Defrost the freezer whenever the ice build up on the inside wall exceeds 5 mm in thickness.
Begin by removing the plug from the wall socket and then proceed as follows:
Open the lid and leave it open during defrosting. Remove the freezer baskets. Remove the
contents of the freezer, wrap them in newspaper and store in a cool place.
For models with a drainage plug and seperator panel: Remove the separator panel and
place it under the freezer drainage hole. Remove the drainage plug. The run off water is
collected in the drainage tray (separator panel). After the ice has melted and the water has runoff, wipe the freezer with a cloth or sponge. Refit the drainage plug. Dry the cabinet with a
soft cloth and replace the freezer contents. Close the lid, insert the power plug back into the
wall socket and switch the freezer on.
For models without a drainage plug and seperator panel: After the ice has melted, sponge
the water up into a bucket. Dry the cabinet with a soft cloth and replace the freezer contents.
Close the lid, insert the power plug back into the wall socket and switch the freezer on.
Note: Use the plastic scraper to remove excess ice on the frame and baskets.
Never try to speed up defrosting by chipping at the ice with a sharp object. Never use metal
objects, hairdryers, electrical heaters or any electrical appliances for defrosting.
Maintenance and Cleaning
Always disconnect the plug from the mains socket before cleaning the Chest Freezer.
Remember that turning the thermostat to “0” does not switch the power off.
Clean the outside of the Chest Freezer using lukewarm water and a sponge.
Clean the inside of the Chest Freezer when necessary by using a solution of one table
spoon of Bicarbonate of Soda to two litres of warm water.
Ensure that no water enters the light housing (where fitted) and other electrical items.
Dry with a soft cloth.
Do not use pot scorer's, abrasive powders, soap, household cleaner, detergent or wax
polish to clean the Chest Freezer.
Spillages, especially citric and acidic juices, must be wiped up immediately as they could
stain the Chest Freezer.
Freezer baskets may be removed for cleaning purposes.
The back of the Chest Freezer may be vacuumed or dusted using a soft bristle brush.
If your Chest freezer is not going to be used for a long period of time, unplug the power
cable, remove all food, clean it and leave the door ajar.
Check the lid seal regularly to ensure it is clean and free from food particles.
Page 13
Replacing the interior light bulb (Depends on model).
Disconnect the freezer from the mains. Remove the light trim. Make sure the bulb is
screwed in correctly. Plug in the freezer again. If the light still does not go on, replace it
with a new one. Bulb number E14-15W. Refit the light trim.
Trouble shooting
Please review this list before calling a service centre. This list includes frequent
complaints that do not arise from defective workmanship or material usage. Some of the
features described below may not apply to your model.
The freezer does not
Compressor is not running.
Make sure the freezer plug is securely plugged in.
Check for a blown fuse or tripped circuit breaker.
Test the wall socket for power using another appliance.
Inspect the electrical cord for damage.
Eliminate the use of an extension cord, if any is being used.
x Your freezer is not plugged into the wall socket. Make sure that the
plug is properly fitted into the wall socket.
x Have the temperature adjustments been correctly made?
x Power might be cut off.
The freezer is running
continuously or for a long
x The ambient room temperature may be high. This is quite normal.
x The freezer might have been plugged in recently or might have
There are noises coming
from the freezer like liquid
spilling or spraying.
The lid is not closing.
been loaded with food. Cooling down of the freezer completely may
last for a couple of hours longer.
Large amounts of hot food might have been put in the freezer
recently. Hot food causes longer running of the freezer until the food
has cooled.
The freezer lid might have been opened frequently or left ajar for a
long time. The warm air that has entered into the freezer causes the
freezer to run for longer periods. Open the lid less frequently.
The freezer lid might have been left ajar. Check that the lid is
properly closed.
The freezer is adjusted to a very low temperature. Adjust the freezer
temperature to a warmer degree and wait until the temperature is
The lid seal of the freezer may be soiled, worn out, broken or not
properly seated. Clean or replace the seal. A damaged/broken seal
causes the freezer to run for a longer period of time in order to
maintain the current temperature.
Ensure that the Fast Freeze switch has been switched off after
using the Fast Freeze function. (Depends on model).
x Liquid and gas flow occur in accordance with the operating
principles of your freezer. It is normal and not a fault.
x Incorrect packing of foods may prevent the lid from closing. Repack
the foods that are obstructing the lid.
If you have followed the instructions and still have a problem, contact the nearest Defy Service
Centre. They will be able to advise you on any aspect of the product or send a qualified technician
to repair it.
Page 14
Owners responsibility
Since the following are not factory faults they are the owners responsibility:
Damage to the exterior finish.
Breakage of components.
Damage caused through improper use of the Chest Freezer.
Damage caused by moving the Chest Freezer.
Blocked defrost drain.
The Company shall not be held liable for the loss of goods stored in the freezer should the Chest Freezer
Defy Service Centres
South African Service Agents:
Sub-Saharan Africa Service Agents:
160 Long Street, Hilton, Bloemfontein 9301
Tel: 051 400 3900
Plot 1606, Sheki Sheki Road
P.O. Box 33681
Lusaka, 10101, Zambia
Tel: +260 0211 242332/3
Fax: +260 0211 242933
5A Marconi Rd. Montague Gardens, 7441
Tel: 021 526 3000
10 Tienie Louw Street, Northern Industrial Area
P.O. Box 21158, Windhoek, Namibia
Tel: (061) 216162
Fax: (061) 216134
35 Intersite Avenue, Umgeni Business Park,
Durban, 4051
Tel: 031 268 3300
Trade Com Africa, 183 Loreley Crescent
Msasa, Harare, Zimbabwe
Tel: +263 4 486165/6
Cell: +263 772 469010
Cell: +263 772 469011
Robbie de Lange Road, Wilsonia,
East London, 5201
Tel 043 745 1129
Cnr. Mimetes & Kruger Sts. Denver ext.12
Johannesburg, 2094
Tel: 011 621 0200 or 011 621 0300
RMA Service Centre, Plot 48, East Gate
Gaborone International Commerce Park
Kgale View, Gaborone
Tel: +267 390 3996 / 390 3912
Fax: +267 318 7376
Cell: +267 7134 6539
service@rma.co.bw; raja@rma.co.bw
87 Nelson Mandela Drive, Superbia 0699
Tel: 0152 92 1166 / 7 / 8 / 9
112 Patterson Road, North End, Port Elizabeth 6001
Tel: 041 401 6400
Block A1 Old Mutual Industrial Park,
Cnr. D.F.Malan Drive & Moot Str. Hermanstad, 0082
Tel: 012 377 8300
P.O Box 716, Mbabane, Swaziland, H100
Tel: (00268) 2515 4310/8
Fax: (00268) 2518 4318
Rua da Resistencia No. 97B R/C
Cell: +258 84 44 61 234
Nosso Show Room
Av: da Industrias, Parcela No.735 * 735A
Machava, Maputo
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This certificate is issued by DEFY APPLIANCES (PTY) LIMITED manufacturers of Defy and
Ocean products, hereinafter the Company, to the original purchaser only, of the appliance described
on the certificate and shall constitute the only warranty given in respect of this appliance.
The Company warrants to the original purchaser that for a period of TWO YEARS from date of
purchase the appliance is free from defect under normal domestic use, both in workmanship and
material, subject to the following conditions.
1. Repair or replacement of any part of this appliance, found by the Company to be defective, shall
be at the election of the Company. The Company reserves the right to effect such service through
any of its Service Divisions or Authorised Service Dealers. The cost of such service shall be borne
by the Company in full, provided that the appliance is located no further than 50 km from a
Company Service Centre or an Authorised Service Dealer. Where the appliance is located beyond
the 50 km radius, the purchaser shall be liable for the standard travelling charges, as determined by
the Company.
CARRY IN SERVICE Microwave ovens, Compact cookers and small appliances are repaired in
our service centres and are not collected from the customers home. Faulty units should be delivered
to the purchasing dealer or to the nearest Company Service Centre for warranty repairs.
2. Vitreous enamelware, fuses and lamps are specifically excluded from these warranties. It is an
express condition of these warranties that the purchaser takes due care and attention in the use and
maintenance of the appliance. Abuse, misuse in conflict with operating instructions, connection to
incorrect voltages and subjection to commercial use shall release the Company from its obligations.
3. This warranty shall become void and cease to operate if the appliance is dismantled by, or any
repairs to the appliance are effected by any persons not duly authorised by the Company, or if
substitute parts not approved by the Company are used in the appliance, or if the serial number of
the appliance is removed.
4. The Company shall not be responsible for damages resulting from fire, flood, civil disturbances or
any Act of God. The Company shall not, in terms of these warranties be responsible nor held liable
for any consequential loss or damage of any kind caused by or due to the failure or malfunction of
the appliance.
5. The Company shall not be responsible for transportation or other costs other than those incurred
within the provisions of Point 1 of this Certificate.
6. For warranties in the Republic of South Africa and Sub-Saharan Africa, please contact your
nearest Defy office. Please refer to page 15 for respective South African service agents and
Sub-Saharan Africa service agents.
7. Where service is requested under warranty and no fault or defect can be found by the Company,
all costs incurred will be for the purchaser's account.
8. This Certificate as well as your invoice will serve as proof of purchase. For the purpose of
warranty, it will be essential to produce this Certificate and invoice. Failure to do so, will render
the purchaser liable for service costs.
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