Retractable Awning Installation &

Retractable Awning
Installation &
Operation Manual
Retractable Awning
Installation & Operation Manual
TABLE OF CONTENTS
1. Introduction .............................................................................................
page 3
2. Basic Tools Required ..........................................................................
page 4
3. Wall Mount Installation ...................................................................
page 4
4. Roof Mount Installation .................................................................
page 10
5. Awning Operation .............................................................................
page 16
6. Care & Maintenance .........................................................................
page 17
7. Warranty Information .......................................................................page 20
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Retractable Awning Installation & Operation Manual
1. Introduction
Congratulations and thank you for purchasing a NuShade Retractable Awning. We are confident
of your satisfaction and years of enjoyment with our product. In order to make the best of your
investment, be certain to familiarize yourself with the contents of the entire owner’s manual
before installation or operation. If you feel this procedure is too difficult to achieve on your own,
seek the assistance of a local home improvement or building contractor.
IMPORTANT: Improper installation and operation of your awning can result in severe personal
injury as well as product failure not covered by warranty.
If you experience any problems, first try the solutions suggested in the troubleshooting section of
this manual or call our Customer Service Support Team. Our factory-trained staff can assist you
and resolve any questions or problems you are experiencing.
NuImage Customer Service Center 1-800-901-3313
Monday - Friday 8:00 a.m. - 5:00 p.m. EST
Product Handling:
Your NuShade Retractable Awning has been constructed, packaged and shipped with the
utmost of care using state-of-the-art technology. Take care when removing the awning from the
shipping container so it will be protected from accidental damage or soiling.
Once the awning has been removed from the shipping container, do not drop or drag the awning
across the ground. Transport the awning by wrapping your arms around it or lifting on the square
support tube that runs the entire length of the awning. NEVER carry the awning by the fabric roll
tube, as this will cause permanent damage not covered by the warranty.
It is also very important to take care when removing the packaging material around the awning.
The fabric material is just below the clear protective wrap and use of a razor knife can easily
slice into it. Locate the flat surface of 1/2” Styrofoam and carefully cut the clear wrap down the
entire length of the Styrofoam. DO NOT cut deep just through the plastic wrap or damage to the
awning can occur. The remainder of the wrap can now be easily removed.
!
IMPORTANT WARNING!
Your new awning is intended as a protection against the sun only. It is not to be used
during periods of strong wind, rain, hail, or snow. The warranty will not cover use
during these periods or installation in salt water environments at any time.
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Retractable Awning Installation & Operation Manual
2. Basic Tools Required
A. Drill with Impact, if possible
E. Caulking and a Caulking Gun
B. 1/4” Drill Bit
F. Tape Measure
C. 9/16” Socket
G. Sturdy Ladders
D. Level
H. Adjustable Wrench
Additional tools needed for:
Weatherguard Cover:
I. 13mm Socket
Roof Mount Kit:
L. 3/8” Drill Bit
J. #2 Phillips Screwdriver
M. 9/16” Wrench
K. 3/16” Allen Wrench
!
IMPORTANT!
If you have chosen the Roof Mount option, please refer to the installation
instructions in Section 4 on page 10 of this manual now.
3. Wall Mount Installation
House Preparation:
Inspect the surface on which the awning will be mounted. Be sure you have a clear span with no
light fixtures, downspouts or other obstructions.
Sight the wall surface to be sure there are no bows or sweeps in the wall. If there are, shimming
the mounting brackets or ledger board will be required at time of installation.
Since the awning weighs 8-12 pounds per linear foot, it is important to install the mounting
brackets securely to support the weight of the awning when extended. It is critical that the
mounting lag bolts be installed into a stud or ledger board. Plywood sheathing or equivalent will
NOT support the awning.
Awning Installation:
For wall mount installation, there are two options available. Choose the one that best fits your
desired application:
Option “A”: If mounting on a wood framed wall with wood or vinyl siding.
Option “B”: If mounting over stucco, veneers or uneven surfaces.
NOTE: Installations directly over smooth structural concrete use Option “A”, changing the
mounting fasteners to those listed in Option “M” (at top of page 8).
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Retractable Awning Installation & Operation Manual
Option “A”: Installation on a wood framed wall with wood or vinyl siding
Mounting brackets can be installed directly on the wall. It is critical that all brackets be mounted
level, plumb and on the same surface plane. Brackets that are out of alignment or mounted on an
uneven wall surface will cause the awning not to function properly.
3-1
To start, see Detail #1A
to determine the proper
height for mounting. We
recommend a minimum
of 7’-6” from the deck or
patio to the top of the
mounting bracket.
NOTE: See Detail
#1B, you will need a
minimum of 3½” of
unobstructed room
above the top of the
mounting bracket
for the awning to
fit properly; this
measurement
increases to 4½” with a
Weatherguard Cover.
3½”
Detail #1A
3½” of unobstructed
space required above
mounting bracket.
If using a
Weatherguard Cover,
increase to 4½”.
Detail #1B
3-2
mounting
bracket
Next, we need to select the mounting area and locate the studs in the wall. See Detail #2,
measure the entire length of the square bar and determine the position (left to right) on
the wall where the awning will be located and mark both ends with an “E” for end.
continued on next page
AWNIN G WIDTH
E
A
S
1 ½ ” M IN
S
O N EA IM U M
CH SI D
E
S
S
S
A
S
1½” M
IN
S
O N EA IM U M
C H SI
DE
E
E-END
S-STUD
Detail #2
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Retractable Awning Installation & Operation Manual
3-2 continued from previous page
Locate all studs between the two “E’s” and mark the siding with an “S” over each stud.
Measure the distance from each end of the square bar to the center of the bolts that
hold the arm supports to the square bar, and then transfer this measurement in from
both “E” marks and mark this measurement “A” for arms.
Locate the “S” mark closest to each of the “A” marks, allowing at least 1½” on each side
of the “A” mark for the arm support.
NOTE: A mounting bracket MUST be installed on each side of the arm support, on a
stud, or the awning will not operate properly and the warranty will be void. If this is not
possible, see Option “B” now for installation with a ledger board.
Continue using the mounting bracket as a guide, marking the hole locations
centered on the stud and drill 1/4“ pilot holes. Attach the mounting brackets
with the threaded hole for the clamping bolt FACING UP, using the 3/8” x 4”
galvanized lag bolts and washers provided, see Detail #5B. If possible, it may
be necessary to move the awning left or right on the wall to accommodate
the stud locations. It is critical that all lag bolts are mounted into the studs.
Detail #5B
Option “B”: Installation on a Ledger Board
To start, see Detail #1A (page 5) to determine the proper height for mounting. We recommend a
minimum of 7’-6” from the deck or patio to the top of the mounting bracket and ledger board.
NOTE: You will need a minimum of 3½” of unobstructed room above the top of the mounting
bracket and ledger board for the awning to fit properly this measurement increases to 4½” with a
Weatherguard Cover. See Detail #1B (page 5).
3-3
Next, we need to select the mounting area and locate the studs in the wall. See Detail #3,
measure the entire length of the awning square bar and add 2”, then determine the
position (left to right) on the wall where the awning will be located and mark both ends
with an "E" for end. Locate all studs between the two "E's" and mark the ledger board
with an "S" for each stud. Using a pressure treated 2” x 6”, or 2” x 8” if you have ordered
the Weatherguard Cover, cut the ledger board the length of the square bar plus 2” and
continued on next page
AWNI NG WIDT H
DO NOT EXCEED 32”
A
E
S 1
MINIU½ ”
O N E MUM
A
S ID EC H
S
S
A
S
S
”
S MIN1½
IUMUM
ON EACH
SID E
S
E
LEDGER BOARD
E-END
S-STUD
Detail #3
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Retractable Awning Installation & Operation Manual
3-3 continued from previous page
paint to match house or awning frame. Once dry, install the ledger board on the wall at
desired mounting height between the two “E’s”.
NOTE: Depending on the type of wall surface, the ledger board may be able to be
installed over the existing surface; others will require the siding/surface to be removed
under the ledger board before installation. Hardware for securing the ledger board to
the wall is NOT provided. If you are not sure which applies to you or what mounting
hardware is needed, seek the advice of a local home improvement contractor.
3-4
Be sure the ledger board
is level. It is critical that all
lag bolts be mounted into
structural material such as
studs or structural concrete.
Counter sink the lags and caulk
all joints.
You are now ready to install
the mounting brackets to the
LEDGER BOARD
ledger board. Measure the
distance from each end of
the square bar to the center
of the bolt that holds the arm
support to the square bar, and
then transfer this measurement
plus 1” in from both ends of
the ledger board and mark this
measurement “A” for arms, see
1½” Detail #4.
½”
3” MINIMUM
“A”
1½”
3” MINIMUM
1½”
Detail #4
3-5
3” TOTAL
Measure 1½” to either side of the “A” mark to locate the closest edge of the wall bracket
on each side. Continue using the mounting bracket as a guide, keeping the top of the
mounting bracket flush to the top of the ledger board with the threaded hole for the
clamping bolt FACING UP, mark the hole locations and drill 1/4“ pilot holes. Attach the
mounting brackets using the 3/8” x 4” galvanized lag bolts and washers provided.
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Retractable Awning Installation & Operation Manual
Option “M”: Installation Directly on Smooth, Structural Masonry
Additional tools needed for masonry installation:
A. 5/8” masonry drill bit
3-6
Use Option “A” from
page 5 and follow the
bracket positioning
instructions. Using the
mounting brackets as
a guide, see Detail #5,
mark the hole locations
on the masonry and
drill 5/8” hole about
2¼” deep using a
masonry drill bit.
STEP 1
STEP 2
Detail #5
Insert the lag shields and secure mounting brackets using the 3/8” x 2½” lag bolts supplied.
If you ordered a Weatherguard Cover, continue to the next step to assemble
the cover; if you did not, proceed now to Mounting the Awning (page 9)
Assembly of Weatherguard Cover:
3-7
First, start by sliding the hood sections
together as shown in Detail #8 so they
are flush on both ends. Lay the hood
upside down along side of the awning.
Lay a protective covering on the ground
first so you do not scratch the hood
during this process.
REAR SECTION
FRONT SECTION
Next, slide 4 “T” bolts into the outer track
and 4 “T” bolts into the inner track, see
Detail #9.
continued on next page
Detail #8
COVER BRACKETS
COV
E
R FR
ON
T
FRONT TRACK
COV
E
R BA
CK
“T” BOLTS
OUTER TRACK
CENTER TRACK
INNER TRACK
Detail #9
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Retractable Awning Installation & Operation Manual
3-7 continued from previous page
Space one cover bracket near each
end of the cover and the other two
divided equally between them.
Slide two “T” bolts, one from each
track, into place for each cover
bracket. Place a cover brackets over
“T” bolts and tighten with nuts
supplied. Be sure the cover brackets
do not interfere with any mounting
brackets or arm supports on the
square bar, check to be sure the back
of the cover bracket is facing the
back of the Weatherguard Cover.
See Detail #10 and install both
end caps with the Phillips screws
provided.
WEATHERGUARD™
COVER
END COVER
COVER BRACKET
Detail #10
Mounting the Awning:
First, choose from one of the three options below.
3-8 Option #1: Mount the awning WITHOUT a Weatherguard Cover: Follow Step 1 below
Option #2: Mount the awning on a wall with a Weatherguard Cover with AT LEAST
8” of clear space above the awning: Follow Step1, then Step 2 below
Option #3: Mount the awning on a wall with a Weatherguard Cover with LESS
THAN 8” of clear space above the awning: Follow Step 2 first, then Step 1 below
STEP 1
You are ready to place the
awning into the mounting
brackets. This step will
require at least 2-3 people.
Lift the awning and slide
the square bar into the
mounting brackets, see
Detail #6A. The gear loop
will be at the bottom of the
awning. Secure the square
bar to the mounting
brackets with the clamping
bolts supplied, see Detail
#6B. Be sure the mounting
bar is seated flush to the
back of the bracket.
continued on next page
page 9 |
Detail #6
Detail #6A
Detail #6B
Retractable Awning Installation & Operation Manual
3-8 continued from previous page
Slide the clamping bolts up through from the bottom of the bracket and thread into
the top hole. Be sure to tighten completely so that the locking lip on the inside of the
mounting bracket locks down over the square bar.
Slide Cover Brackets BEHIND fabric roll
to properly attach to square bar.
STEP 2
Install your Weatherguard
Cover onto the square bar.
This step will require at least
2 people.
With the Cover facing the
proper direction see Detail
#11 lower the cover brackets
down onto the square bar.
!
FABRIC RO
LL
IMPORTANT!
Be careful not to hit
the fabric with the
brackets as it can
cause a tear or hole
that is not covered by
the warranty.
Detail #11
Lower Cover facing front, BEHIND fabric roll, and
secure cover bracket down onto square bar.
Cover Bracket
secured onto
square bar.
Insert the cover bracket clamping screws and tighten the cover brackets onto the square
bar. Carefully remove any and all remaining packing materials including the plastic slip
covers holding the arms closed.
Continue now to section 5 of this manual: Awning Operation (page 16)
4. Roof Mount Installation
When installing roof mount brackets, it is important that all brackets be level and plumb to the
front of the fascia. By mounting the brackets plumb to the fascia, gear operation can be utilized
from the deck or patio with the use of the hand crank.
A proper sealant must be used around all lag bolts through roofing to prevent any possibility of
leaking. Ask your local home improvement store for its recommendation of sealant.
The following instructions assume the installation is on a pitched roof with standard roof
shingles and wood frame construction. For all other types, seek the assistance of a local
building contractor. A 2” x 8” pressure treated ledger board will be required for ALL roof mount
applications.
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Retractable Awning Installation & Operation Manual
4-1 First, let’s install the roof
brackets. Measure the
entire length of the awning
square bar. Determine the
position (left or right) on
the roof where the awning
is to be located and mark
both ends with an “E” for
end.
Locate all the roof rafters
between the two “E’s”
and mark the edge of the
roofing with an “R” over
each rafter see Detail #12.
RAFTER
RAFTER
RAFTER
END
(R)
(R)
(R)
(E)
Detail #12
Install one roof bracket on the roof rafter closest to the inside of each of the two “E’s”.
For awnings 14’ or less, install the third bracket on a roof rafter near the center of the
other two. For awnings 15’ and over, install the two additional brackets divided evenly
between the two end brackets.
4-2 Use roof bracket Section
#1 as a guide; position the
bracket on the “R” mark
and drill three ¼” pilot
holes through the roofing
and into the rafter.
Now attach Section #1 of
each roof mount bracket
using three 3/8” x 4”
galvanized lag bolts with a
washer under each head.
Do not completely tighten
at this time, see Detail #14.
SECTION #1
Detail #14
Be sure to center the lag bolts in the middle of each of the oval slots and apply sealant
around each bolt at the time of installation. On wider awnings, center additional
brackets and install over roof rafters.
!
IMPORTANT!
Before securing lag bolts, be sure all roof brackets are on the same plane.
TIP: Stretch a piece of string along the front of all the roof brackets and adjust as
necessary. The oval slots in Section #1 allow this piece to be adjusted. Once all the
Section #1 pieces are attached and on the same plane, they can be tightened securely to
the roof.
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Retractable Awning Installation & Operation Manual
VERTICAL
4-3 Attach the remaining
Sections #2, #3 and #4
using the 3/8” x 3½” hex
bolts, washers, and nuts
provided see Detail #15.
Do not completely tighten
the bolts at this time.
SECTION #4
SECTION #2
Attach Section #2 to the
front of Section #1.
SECTION #1
VERTICAL
Attach Section #4 to the
back of Section #1.
Attach Section #3 to the
top of Section #2.
SECTION #3
Detail #15
Once all roof brackets have been assembled, fold the bracket forming a triangle.
Sections #3 and #4 can now be adjusted to form a plumb vertical face on Section #2.
Once the face is plumb, you will need to drill two 3/8” holes though Section #4 using the
predrilled holes in Section #3 as a guide.
TIP: A clamp can be used to hold Sections #2 and #3 together while drilling the holes.
Once this is completed, secure the two sections together with two 1½” hex bolts,
washers and nuts provided.
All other sections of the roof mount bracket may now be tightened securely. Complete
the same procedure on the remaining roof brackets.
4-4 Next, let’s install the
ledger board.
Measure the entire length
of the awning square bar
and add 2”.
G
LED
ER B
OAR
D
Purchase separately a
pressure treated 2” x 8”,
cut the ledger board the
length of the square bar
plus 2” and paint all sides
and ends to match the
awning frame.
Once dry, install the ledger
board to the roof mount
brackets, see Detail #16.
Detail #16
Roof bracket
Secure ledger board to roof bracket
with two 3/8” x 3” bolts with washers
under the head and Nylock nut
Be sure the ledger board is level. Hardware for securing the ledger board to the roof
brackets is not included. Use two 3/8” x 3” bolts with washers under the head and Nylock
nut on each roof bracket. Tighten well.
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Retractable Awning Installation & Operation Manual
4-5 Now let’s install the
mounting brackets.
3” MINIMUM
You are now ready to install
the mounting brackets to
the ledger board. Measure
the distance from each
end of the square bar to
the center of the bolt that
holds the arm support to
the square bar, and then
transfer this measurement
plus 1” in from both ends of
the ledger board and mark
this measurement “A” for
arms, see Detail #4.
“A”
1½”
ER BOARD
3” MINIMUM
1½”
Detail #4
Measure 1½” to either side of the “A” mark to locate the closest edge of the wall bracket
on each side. Continue using the mounting bracket as a guide, keeping the bottom of
the mounting bracket flush to the bottom of the ledger board, with the threaded hole
for the clamping bolt FACING UP, mark the hole locations and drill ¼” pilot holes. Attach
the mounting brackets using the 3/8” x 4” galvanized lag bolts and washers provided.
Repeat on the other end.
1½”
TOTAL
You are now ready to install the awning.
If you ordered a Weatherguard Cover, see the next step to assemble the cover;
if you did not, proceed now to Mounting the Awning (page 14)
Assembly of Weatherguard Cover:
4-6
First, start by sliding the
hood sections together as
shown in Detail #8 so they
are flush on both ends.
Lay the hood upside down
along side of the awning.
Lay a protective covering
on the ground first so you
do not scratch the hood
during this process.
REAR SECTION
FRONT SECTION
Next, slide 4 “T” bolts into
the outer track and 4 “T”
bolts into the inner track,
see Detail #9 on next page.
continued on next page
page 13 |
Detail #8
Retractable Awning Installation & Operation Manual
4-6 continued from previous page
COVER BRACKETS
COV
E
R FR
ON
T
FRONT TRACK
COV
E
R BA
CK
“T” BOLTS
OUTER TRACK
CENTER TRACK
INNER TRACK
Detail #9
Space one cover bracket near each
end of the cover and the other two
divided equally between them.
Slide two “T” bolts, one from each
track, into place for each cover
bracket. Place a cover brackets over
“T” bolts and tighten with nuts
supplied. Be sure the cover brackets
do not interfere with any mounting
brackets or arm supports on the
square bar, check to be sure the back
of the cover bracket is facing the
back of the Weatherguard Cover.
See Detail #10 and install both
end caps with the Phillips screws
provided.
WEATHERGUARD™
COVER
END COVER
COVER BRACKET
Detail #10
Mounting the Awning:
First, choose from one of the two options below.
4-7 Option #1: Mount the awning WITHOUT a Weatherguard Cover:
Follow Step 1 below
Option #2: Mount the awning on a wall WITH a Weatherguard Cover:
Follow Step1, then Step 2 below
STEP 1
You are ready to place the awning into the mounting brackets. This step will require at
least 2-3 people. Lift the awning and slide the square bar into the mounting brackets,
see, Detail #6A (page 15).
continued on next page
page 14 |
Retractable Awning Installation & Operation Manual
4-7 continued from previous page
The gear loop will be at
the bottom of the awning.
Secure the square bar to
the mounting brackets
with the clamping bolts
supplied, see Detail #6B.
Be sure the mounting bar
is seated flush to the back
of the bracket.
Slide the clamping bolts up
through from the bottom
of the bracket and thread
into the top hole. Be sure
to tighten completely so
that the locking lip on the
inside of the mounting
bracket locks down over
the square bar.
Detail #6
Detail #6A
4-8 STEP 2
Detail #6B
Slide Cover Brackets BEHIND fabric roll
to properly attach to square bar.
Install your Weatherguard
Cover onto the square bar.
This step will require at least
2 people.
With the Cover facing the
proper direction, see Detail
#11, lower the cover brackets
down onto the square bar.
!
FABRIC RO
LL
IMPORTANT!
Be careful not to hit
the fabric with the
brackets as it can
cause a tear or hole
that is not covered by
the warranty.
Detail #11
Lower Cover facing front, BEHIND fabric roll, and
secure cover bracket down onto square bar.
Cover Bracket
secured onto
square bar.
Insert the cover bracket clamping screws and tighten the cover brackets onto the square
bar. Carefully remove any and all remaining packing materials including the plastic slip
covers holding the arms closed.
Continue now to section 5 of this manual: Awning Operation (page 16)
page 15 |
Retractable Awning Installation & Operation Manual
5. Awning Operation
Manual Gear Operation:
Your awning may be extended or retracted from either the left or right side depending on how
you ordered it.
5-1
To extend the awning, place the
hook end of your crank handle into
the gear loop located at the far
end of the awning see Detail #17.
Turn the hand crank in a circular
motion until the awning is fully
extended and the arms “lock” in
place.
When the awning is fully extended,
the arms will not be straight.
!
WARNING!
If you continue to unwind
fabric off the roller tube,
the fabric will sag and
eventually start to roll
up from the underside
of the roller tube. This
can cause the fabric to
come out of alignment or
damage the fabric.
Detail #17
Crank handle
Gear loop to
extend and
retract
FABRIC
CORRECT
The fabric should always run
over the top of the roller tube see
Detail #18. To retract the awning,
simply repeat the process, turning
the hand crank in the opposite
direction until the awning is fully
retracted.
INCORRECT
FABRIC
Detail #18
Motorized Operation:
If you purchased the optional motorized version, your NuShade Retractable Awning has been
equipped with a state-of-the-art electric motor that requires no maintenance and is pre-wired
and ready to use. An 18' plug-in power cord and hand held transmitter are provided for ease of
installation and operation.
!
WARNING!
Before you plug in your motor be sure the receptacle is equipped with a GFI (Ground
Fault Interrupter). If it is not, have a local electrician install one before you plug it in.
continued on next page
page 16 |
Retractable Awning Installation & Operation Manual
continued from previous page
Your awning has also been equipped with a manual override. The manual override feature
allows you to retract the awning during power loss and protect the awning from storm and wind
damage. If there is NO power going to the awning, place the hook end of your crank handle into
the gear loop located at the far end of the awning see, Detail #17 on page 16. Turn the hand
crank in a circular motion until the awning is fully retracted.
DO NOT operate the manual override while the awning is under power or severe damage will
occur.
Your new motorized retractable awning has been equipped and preset with factory limit
switches. These settings will allow you to extend or retract your awning to any position at the
touch of a button, without the worry of over extending or retracting your awning. This system
uses a remote-controlled transmitter to operate the awning.
Pressing the “up” button will retract the awning, pressing “down” will extend the awning,
and to stop the awning mid-way, simply press the “stop” button.
!
IMPORTANT!
If the awning does not fully open or close, or in the unlikely event that once open, the
awning continues to run, unrolling the fabric: STOP THE AWNING!
Call our toll free hotline 1-800-901-3313. Your limit switches have somehow become
unset. We will guide you through how to easily reset these.
Your motor comes with a built-in heat sensor to prevent motor damage in the event of repeated
use. This heat sensor will automatically shut the motor off to allow it to cool before it can be
operated again. This cool down period normally takes between 10 and 15 minutes. Once the
motor has cooled, the awning can be operated normally.
Your handheld transmitter is battery operated and replacement batteries are available at most
electronic retail stores and should be replaced annually. Do not leave the remote out in the rain.
6. Care & Maintenance
Fabric Care & Cleaning:
The fabric on your awning is made from 100% solution-dyed acrylic yarns. Solution dying is the
process of adding color to acrylic fibers during manufacturing while they are in a liquid state. By
following a few simple steps, the fabric will maintain its good looks for years. Because the fabric is
woven, it is also highly breathable, which is why it dries quickly with only air exposure.
The fabric has also been treated with a fluorocarbon finish, which enhances water repellency. It
will not support the growth of mildew, however dirt on the fabric can lead to mildew growth,
which makes regular cleanings necessary. Your local environment has a great deal to do with
determining cleaning frequency. A dry environment requires less cleaning than a humid one.
You can delay the need for vigorous cleaning by simply hosing the fabric off on a monthly basis.
This will help prevent dirt from becoming embedded in the fabric. A thorough, vigorous cleaning
should be done every year.
page 17 |
Retractable Awning Installation & Operation Manual
Important Reminders:
1. Always use a natural soap, never detergent.
2. Water should be cold-to-lukewarm.
3. Air dry only; never apply heat.
Cleaning Steps:
1. Brush off loose dirt and debris.
2. Hose fabric down.
3. Mix ½ cup of natural soap and water.
!
WARNING!
Never use any type of
grill, patio heater or
fireplace under your
NuShade awning.
Doing so could result
in the fabric
burning or
melting, as
well as serious
personal injury.
4. Use a soft bristle brush to clean.
5. Allow soap to soak in.
6. Rinse thoroughly.
7. Air dry.
For stubborn stains, mix a ¼ cup chlorine bleach and ¼ cup of natural soap with water. Apply
and let soak for no more than 20 minutes, scrub vigorously with a soft bristle brush then rinse
thoroughly and air dry.
Frame Cleaning:
The frame is composed of powder coated steel and aluminum components with a stainless steel
chain arm-tension system, which is virtually maintenance-free. All the hardware is made of high
quality, corrosion-resistant materials. Over time, dust and dirt will collect on the frame and will
require periodic cleaning to maintain its appearance.
A mild spray cleaner or a water and soft soap mixture may be applied to the frame, hose off
and then wiped clean. In salt water environments, this cleaning method should be performed
monthly to reduce corrosion. Salt water corrosion is not covered by our warranty at any time.
!
IMPORTANT! BEFORE CALLING FOR SERVICE:
If you are experiencing any problems with the installation or operation of
your awning, DO NOT call your retailer! First, try the solutions provided in the
troubleshooting section below or call our Customer Service Support Team where
our factory-trained staff can assist you: 1-800-901-3313
Troubleshooting:
1. The awning has a knocking or cracking noise when operated.
SOLUTION: The awning brackets have not been tightened completely. Be sure the mounting bar
is completely seated in the back of the mounting bracket and tighten the mounting bolt until
the locking lip on the inside of the mounting bracket is drawn down over the mounting bar see
Detail #6 on page 9 .
2. The fabric sags and is not tight.
SOLUTION 1: The fabric can stretch if exposed to rain and water is allowed to pool-up on the
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Retractable Awning Installation & Operation Manual
continued from previous page
awning; this is not covered by the warranty. Remember, your awning is designed for shade,
not as a rain cover. Retract the awning in carefully removing the water. On the next sunny day,
extend the awning and allow it to dry thoroughly. Your awning should not be rolled up wet for
long periods of time.
SOLUTION 2: The arms are not fully extended. The fabric will be most taut when the arms are at
their furthest projection. Extend the arms until they lock.
SOLUTION 3: The arms are at full projection but you have continued to unwind the fabric off the
roller tube. Reverse cranking direction and retract the awning in until the fabric is taut. Important:
The fabric should always rollover the top of the roller tube, not from underneath see Detail #18
on page 16.
3. The awning squeaks when operated.
SOLUTION: A squeaking noise can resonate throughout the awning making it difficult to identify
the area to be lubricated. Most commonly it will be the pivot end of the roller tube specifically, the
area between the end bracket and the roller tube. Apply a small spray of pure silicone or lithium
grease spray. NEVER use any petroleum based spray lubricant as permeant damage will occur.
4. Motorized awning does not move in or out.
SOLUTION: Be sure there is power to the outlet. Check to see if there is a reset button on the
exterior outlet or if a circuit breaker is off.
Valance removal:
You may wish to remove and store
the valance during long periods
when the awning will not be in
use, such as the winter months. As
this portion of the fabric is exposed
to the weather, even while the
awning is retracted, it will wear
and discolor sooner than the main
top will. Valance damage is not
covered by the warranty.
To remove the valance, simply
remove the screws from the
front rail end caps with a Phillips
screwdriver, see Detail #21.
AWNING FABRIC
END CAP
FRONT
RAIL
AWNING
VALANCE
FABRIC LOCK
Detail #21
Now remove the fabric locks located in the hem on both sides of the valance and slide it out of
the channel. Roll up the valance and place in a plastic bag (be sure valance is dry) along with the
fabric locks and store for the winter. Reattach the front rail end caps. To install, simply reverse the
process.
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Retractable Awning Installation & Operation Manual
7. Warranty Information
NuShade® Awnings are manufactured by Futureguard® under the highest standards of
production, and will be warranted by Futureguard® to the original purchaser as listed below.
Frame Warranty:
All NuShade Awnings used for residential purposes are covered by a limited 5 year warranty
from the date of original purchase to the original purchaser only, proof of purchase is required
with all claims. This warranty covers awning framework, hardware, fabric and motors. Awnings
installed for commercial or rental property use will have a warranty period of 1 year. NuShade
warrants to the original purchaser that the framework and hardware shall be free from defects
in material in workmanship for as long as this warranty remains in effect. Under this warranty,
NuShade agrees to repair at our facility or replace free (at our sole discretion) any hardware or
framework component, fabric or motor. Labor or shipping costs related to the repair are NOT
included. Proof of purchase is required with all claims.
Fabric Warranty Specifics:
NuShade warrants the fabric cover purchased to be free from defects. This warranty covers
specifically the fabric and seams from becoming unserviceable because of loss of strength from
normal exposure conditions. Rips, tears or holes caused by human, environmental or weather
conditions are NOT covered in any way at any time. Replacement of the fabric cover does not
extend the fabric cover warranty. NuShade warrants to the original purchaser that the fabric shall
be free from defects in material in workmanship for as long as this warranty remains in effect.
Motor Warranty Specifics:
NuShade warrants that its motors will be free from defects and perform to the standards applied
in the normal operation of this awning. Awnings installed for commercial or rental property use
will have a motor warranty period of 1 year.
Warranty Exclusions: NuShade assumes no liability for damage due to faulty or improper
installation, use or misuse for which this product was not intended or improperly maintained.
NuShade is not liable for damages to any structure on which the awning was installed, or to
property above, below or near the awning. This warranty does not cover damages to the awning,
caused by salt water corrosion, acts of God, ice, snow, rain, wind, vandalism, fire, neglect, weights
or loads hung from the awning, or normal wear and tear from use. This warranty is in lieu of
all warranties, expressed or implied, including warranties of merchantability and fitness for a
particular purpose. NuShade will not be liable for any incidental or consequential damages. This
warranty gives specific legal rights and you may also have other rights that may vary from state
to state.
Returns or Replacement: All claims must be submitted in writing. No returns will be accepted
without prior written authorization by NuShade, and must be returned in its original shipping
tube or box. All unauthorized returns will be refused. The return shipment is to be freight prepaid
by the Buyer, and under no circumstances shall the buyer deduct the value of the returned
merchandise or the freight from any remittance due.
This Warranty is void if the awning is not properly or regularly maintained and cleaned.
www.nuimageawnings.com
1-800-901-3313
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Retractable Awning Installation & Operation Manual