LIMITED PRODUCT WARRANTY
neoBLUE® LED Phototherapy Device
neoBLUE® mini LED Phototherapy Device
neoBLUE® cozy LED Phototherapy Device
Natus Medical Incorporated (“Natus”) warrants to the initial Purchaser (“Purchaser”) that each new Warranted
Product, as defined below, purchased hereunder will be free from defects in workmanship and materials for a
period of one year (“Warranty Period”) from the date of its initial shipment to Purchaser.
Warranted Product is defined as the neoBLUE® LED Phototherapy device, the neoBLUE® mini LED
Phototherapy device or the neoBLUE® cozy LED Phototherapy device.
Natus’ only obligations under this limited warranty are limited to repair or replacement, at Natus’ option and
election, of any Warranted Product (or part thereof) that Natus reasonably determines to be covered by this
limited warranty. Repair or replacement of Products under this limited warranty does not extend the Warranty
Period.
To request repair or replacement under this limited warranty, Purchasers outside the United States should
contact the Natus Authorized Distributor from whom the Product was purchased. Purchasers in the United
States should contact Natus Technical Services at 1501 Industrial Road, San Carlos, California 94070, USA,
telephone +1-650-802-0400, website www.natus.com. If, on the basis of the information provided by
Purchaser, Natus reasonably believes that the Warranted Product is covered by this limited warranty, Natus
will authorize Purchaser to return the Warranted Product (or part thereof) to Natus or its authorized service
center. Natus shall determine whether to repair or replace Products and parts covered by this warranty with
either new or refurbished Products or parts that meet current Natus specifications. All Warranted Products or
parts replaced shall become the property of Natus. In the course of warranty service, Natus may, but shall not
be required to, make engineering improvements to the Warranted Product or part thereof.
Shipping Procedures
If Natus reasonably determines that a repair or replacement is covered by the warranty, Natus shall bear the
costs of shipping the loaner Product and the repaired or replacement Product to the Purchaser. All other
shipping costs shall be borne by Purchaser. Risk of loss or damage during shipments under this warranty shall
be borne by the party shipping the Product.
Products shipped by the Purchaser under this warranty shall be suitably packaged to protect the Product. If
Purchaser ships a product to Natus in unsuitable packaging, any physical damage present in the Product on
receipt and inspection by Natus (and not previously reported) will be presumed to have occurred in transit and
will be the responsibility of the Purchaser.
Exclusions
This warranty does not extend to any Warranted Products or parts thereof: (a) that have been subject to
misuse, neglect or accident, (b) that have been damaged by causes external to the Warranted Product,
including by but not limited to failure of or faulty electrical power, (c) that have been used in violation of Natus’
instructions for use, (d) that have been attached to any accessory or attachment that has not been subject to
Natus’ control over quality of materials and design, (e) on which the serial number has been removed or made
illegible, or (f) that have been modified by anyone other than Natus or its authorized service center, unless
authorized prior to such service by Natus. Furthermore, the neoBLUE cozy mattress, neoPad™, is not
covered under the standard warranty due to its limited re-use.
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Natus Medical Incorporated • 5900 First Avenue S. • Seattle, WA 98108 USA • www.natus.com
THIS WARRANTY, TOGETHER WITH ANY OTHER EXPRESS WRITTEN WARRANTY THAT MAY BE
ISSUED BY NATUS, IS THE SOLE AND EXCLUSIVE WARRANTY AS TO NATUS’ PRODUCTS, EXTENDS
ONLY TO THE INITIAL PURCHASER AND IS EXPRESSLY IN LIEU OF ANY OTHER ORAL OR IMPLIED
WARRANTIES INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE. NATUS SHALL NOT BE LIABLE FOR ANY INCIDENTAL,
SPECIAL OR CONSEQUENTIAL LOSS, DAMAGE OR EXPENSE (INCLUDING, WITHOUT LIMITATION,
LOST PROFITS) DIRECTLY ARISING FROM THE SALE, INABILITY TO SELL, USE OR LOSS OF USE OF
ANY PRODUCT.
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Natus Medical Incorporated • 5900 First Avenue S. • Seattle, WA 98108 USA • www.natus.com
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