Installation Guide MIRA ADVANCE ATL 9.0 AND 9.8 kW ELECTRIC

D
0
9.
AN
8
9.
kW
IMPORTANT!
Before finishing the
installation, make sure that
the shower has performed
a single commissioning
cycle successfully. Error
conditions may occur as a
result of not commissioning.
MIRA ADVANCE ATL
ADJUSTABLE TEMPERATURE LIMIT THERMOSTATIC
ELECTRIC SHOWER
Installation Guide
This product is suitable for mains fed cold water only.
Please leave these instructions at the installation address.
1
CONTENTS
Shower Models......................................................................................... 3
Guarantee............................................................................................. 4
Patents and Design Registration........................................................... 4
Important Safety Information.................................................................. 5
Pack Contents.......................................................................................... 7
Specifications........................................................................................... 8
Standards and Approvals...................................................................... 8
Dimensions............................................................................................ 9
Installation Requirements..................................................................... 10
General................................................................................................ 10
1. Plumbing......................................................................................... 10
2. Electrical.......................................................................................... 11
Installation.............................................................................................. 14
Basic Post Installation Checks............................................................ 17
Commissioning...................................................................................... 18
Set Maximum Temperature and Commissioning Cycle....................... 18
BEAB Care.......................................................................................... 20
Fault Diagnosis....................................................................................... 21
1. Installer Troubleshooting Guide...................................................... 21
2. Diagnostic Procedure...................................................................... 22
Error Code Table......................................................................... 23
Maintenance............................................................................................ 26
Spare Parts............................................................................................. 27
Wiring Diagram....................................................................................... 29
Accessories............................................................................................ 30
Customer Service................................................................... Back Cover
2
SHOWER MODELS
Mira Advance ATL models covered by this guide
Memory
Extended
Drain
Push
Model
Lever
Pump
Button
No.
Control Compatible
Feature
Product
Variant
Adjustable
Temperature
Limit
Standard
9.0 kW




J97A
Standard
9.8 kW




J97B
Flex
9.0 kW




J97C
Flex
9.8 kW




J97D
Memory
9.0 kW




J97E
Memory
9.8 kW




J97F
Standard
Extra




J97G
Flex
Extra




J97H
The following separate drain kits are required for the 'Extra' models:
•
•
SDP124T - Mira Whale Tray Kit (complete with 50 mm gully)
SDP134T - Mira Whale Wet Floor Kit (complete with wet gully for
vinyl)
This product must only be used with a Whale Shower Drain Pump (included in the
kits listed above).
If you experience any difficulty with the installation or operation of your new Electric
Shower, then please refer to 'Fault Diagnosis', before contacting Mira Showers.
Our contact details can be found on the back cover of this guide.
3
Guarantee
For domestic installations, Mira Showers guarantee the Mira Advance ATL against
any defect in materials or workmanship for a period of two years from the date of
purchase (shower fittings for one year).
For non-domestic installations, Mira Showers guarantee the Mira Advance ATL
against any defect in materials or workmanship for a period of one year from the
date of purchase.
For Terms and Conditions refer to the back cover of this guide.
Recommended Usage
Domestic
ü
Light Commercial
ü
Heavy Commercial
û
Healthcare
ü
Patents and Design Registration
Design Registration:
000738141: 0003, 0006, 0007, 0009
Patents:
GB: 2269466, 2270370, 2298478, 2298479, 2298481
4
IMPORTANT SAFETY INFORMATION
Installation must be carried out in accordance with these instructions, and must be
conducted by designated, qualified and competent personnel.
1. WARNING!
Follow all warnings, cautions and instructions contained in this guide, and on or
inside the shower.
1.1. This shower can deliver scalding temperatures if not operated, installed
or maintained in accordance with the instructions, warnings and cautions
contained in this guide and on or inside the appliance.
1.2. Products manufactured by us are safe and risk-free, provided that they are
installed, used and maintained in good working order, in accordance with our
instructions and recommendations.
1.3. This product is suitable for installation within Zone 1 and is rated IP X4.
1.4. Isolate the electrical and water supplies before commencing installation. The
electricity must be turned off at the mains and the appropriate circuit fuse
removed, if applicable.
1.5. Mains connections are exposed when the cover is removed.
1.6. Refer to the wiring diagram before making any electrical connections.
1.7. Make sure all electrical connections are tight, to prevent overheating.
1.8. Make sure that any pipework that could become frozen is properly insulated. The
shower unit must not be fitted where it may be exposed to freezing conditions.
1.9. The water supplies to this product must be isolated if the product is not to be
used for a long period of time. If the product or pipework is at risk of freezing
during this period they should also be drained of water.
1.10.DO NOT operate this appliance if it is frozen. Isolate the electrical supply and
allow to thaw. Check for leaks before reconnecting the electrical supply.
1.11.DO NOT install the product in a position in which service access is restricted.
1.12If the shower is dismantled during installation or servicing then upon completion
the product must be inspected to ensure there are no leaks.
1.13.If water leaks from the pressure relief valve, maintenance will be required before
the shower can be safely used.
1.14.DO NOT fit any form of outlet flow control (e.g. trigger handsets) as the outlet
acts as a vent for the tank body. Only Mira recommended outlet fittings should
be used.
1.15.This product is not suitable for areas with high humidity (i.e. steam rooms).
1.16.THIS APPLIANCE MUST BE EARTHED. MAKE SURE SUPPLEMENTARY
BONDING COMPLIES WITH THE ‘REQUIREMENTS FOR ELECTRICAL
INSTALLATIONS’ BS7671. This electric shower is intended to be permanently
connected to the fixed electrical wiring of the mains system.
1.17.T his appliance must be provided with means for disconnection that is
incorporated into the fixed wiring in accordance with the relevant local wiring
5
regulations.
1.18.This appliance is suitable for installation within the shower area and may be
fitted with a pressure relief valve. It must be positioned over a water catchment
area with the controls at a convenient height for the user. The shower fitting
should be positioned so that it discharges down the centre line of the bath, or
across the opening of a shower cubicle, and must be directed away from the
appliance.
2. Caution!
2.1. Read all of these instructions and retain this guide for later use.
2.2. The electrical installation must comply to 'BS 7671 - Requirements for Electrical
Installations', commonly referred to as the IEE Wiring Regulations - Part 7, or
any particular regulations and practices, specified by the local electricity supply
company.
2.3. The plumbing installation must comply with the requirements of UK Water
Regulations/Bye-laws (Scotland), Building Regulations or any particular
regulations and practices, specified by the local water company or water
undertakers.
2.4. Switch off the appliance at the electrical isolating switch when not in use. This
is for safety and is recommended with all electrical appliances.
2.5. This appliance is not suitable for use with any form of electronic timer. The
shower must be shut down in accordance with the instructions contained in
this installation guide, or the separate user guide.
2.6. Having completed the installation, make sure that the user is familiar with the
operation of the appliance.
2.7. When this appliance has reached the end of its serviceable life, it should
be disposed of in a safe manner, in accordance with current local authority
recycling, or waste disposal policy.
2.8. Please pass this guide on in the event of a change of ownership of the installation
site.
6
PACK CONTENTS
Tick the appropriate boxes to familiarise yourself with the part names and to confirm
that the parts are included.
Or
1 x Mira Advance ATL
Standard or Standard Extra
(Whale Shower Drain Pump
supplied separately)
1 x Compression Nut
Or
1 x Mira Advance ATL
Memory
1 x Olive
1 x Mira Advance ATL
Flex or Flex Extra
(Whale Shower Drain Pump
supplied separately)
1 x Tap Connector Adaptor
(for fitting to existing tap connector)
2 x Wall Screws
1 x Cover Insert Bottom
2 x Wall Plugs
Documentation
1 x Installer Checklist
1 x Installation Template
1 x Guarantee Registration
Document
1 x Cover Insert Falling Supply
7
1 x Cover Insert Top
Plumbing Supply
SPECIFICATIONS
Supply Source
Mains pressure cold water only
Minimum Dynamic Pressure*
50 kPa (0.5 bar)
Maximum Static Pressure
1000 kPa (10 bar)
Minimum Static Pressure**
20 kPa (0.2 bar)
Maximum Inlet Temperature
28°C
Minimum Inlet Temperature
2°C
Inlet Connection
½" BSP male & 15 mm
compression fitting.
Outlet Connection
½" BSP male fitting
Nominal Rating at 230 V
8.2 kW
9.0 kW
Nominal Rating at 240 V
9.0 kW
9.8 kW
9.0 kW
40 Amps
9.8 kW
45 Amps
Electrical Supply
Supply Fuse/Circuit Breaker
Residual Current Device RCD
30 mA
Supply Cable
No larger than 16 mm²
Note: Refer to current IEE regulations
and BS 7671 to determine minimum
cable size.
Isolation Switch
45 Amp Double pole, with 3 mm
contact separation.
Maximum Ambient Temperature
30°C
Minimum Ambient Temperature
2°C
*
**
Recommended dynamic pressure of 100 kPa (1.0 bar) for full flow performance.
Static pressure must never fall below 20 kPa (0.2 bar) when other draw offs are in use, e.g. flushing
toilet. This is the minimum pressure required to keep the flow valve closed.
Standards and Approvals
The Mira Advance ATL complies with the requirements of the BEAB Care Mark
Standard and the relevant directives for CE marking.
8
Dimensions
87.5 mm
102 mm
71 mm
71 mm
184 mm
403 mm
403 mm
184 mm
Advance ATL
Standard / Memory
Advance ATL Flex
9
INSTALLATION REQUIREMENTS
General
This product works best when supply temperatures and pressures remain stable
and within the product specifications, refer to section 'Specifications'. If the supply
conditions fall outside the specifications, the shower may go into a safe shut down
condition.
If pipework and/or electrical cables enter the shower from the rear through a hole in
the wall, provision must be made to prevent water ingress back into the wall structure.
1. Plumbing
Refer to section: 'Important Safety Information' first.
1.1 Do not use sealing compounds on any pipe fittings or joints.
1.2 To avoid damage to the case when soldered fittings are used, pre-solder
the pipework and fittings before connecting them to the inlet connector
assembly.
1.3 Never fit the appliance to hot water supplies or to gravity systems of any
description. Only fit the product to a mains cold water pipe.
1.4 Avoid layouts where the shower hose will be sharply kinked. This may reduce
the life of the hose.
1.5 Supply pipework MUST be flushed to clear debris before connecting the
appliance. Debris will reduce the performance of the shower.
Avoid running the pipework through excessively hot or cold areas such as hot
loft spaces, airing cupboards, or in close proximity to hot water pipes. If this
cannot be avoided, we would recommend insulating the pipes.
1.6 The shower must be fitted onto a tiled or sealed finished surface, i.e. on top of
the tiles. DO NOT tile up to the sides of the shower or use a sealant around the
case. Failure to do this may cause appliance failure. To ensure the case and
other components are not put under strain during installation always provide
mechanical support when making plumbing connections. Upon completion of
the installation ensure connections and back case are not under any stress
due to misaligned pipework or electrical cables.
1.7 We recommend that a non-restrictive (free flowing) isolating valve is fitted in
the cold water supply pipe to allow maintenance of the appliance.
1.8 When installed in very hard water areas (above 200 ppm temporary hardness)
your installer may advise the installation of a water treatment device, to reduce
the effects of limescale formation. Any malfunction due to limescale is not
covered by the manufacturer's guarantee. Your local water company will be
able to advise the hardness of water in your area.
1.9 Caution! Double checkvalves, fitted in the inlet supply to the appliance, cause
a pressure buildup, which could exceed the maximum static inlet pressure and
cause water to leak into the appliance.
10
2. Electrical
Refer to section: 'Important Safety Information' first.
2.1 In a domestic installation, the rating of the electricity supplier’s fuse and the
consumer unit must be adequate for the additional demand. All Mira Advance
ATL electric showers are high power appliances. Voltage drop due to local
heavy demand will reduce the shower’s performance.
2.2 The appliance must be earthed by connecting the supply-cable earth conductor
to the earth terminal.
Any supplementary bonding and supply cable size must conform to
BS 7671.
2.3 As a guide only, and in accordance with BS 7671 we recommend close circuit
protection:
i.e.
9.0 kW = 40 Amp
9.8 kW = 45 Amp
In accordance with BS 7671, a 30 mA Residual Current Device (RCD) MUST
be included in the electrical circuit. This may be part of the consumer unit or a
separate unit.
A separate, permanently connected supply must taken from the consumer
unit to the appliance through a double-pole switch, which has at least 3 mm
contact separation. The switch can be a ceiling mounted pullcord type within
the shower room or a wall mounted switch in the applicable zone area.
2.4 DO NOT exert strain on the terminal block. Make sure that the electrical
connections are tightly screwed down.
2.5 DO NOT turn on the electrical supply until the plumbing has been completed.
2.6 Unless otherwise stated, electrical equipment such as extractor fans, pumps
must not be connected via this product.
11
Consumer Unit
Supply cable
Supply cable
45 Amp Double-pole
Isolating Switch
Switched
Spur
Signal cable
Optional Outlet
Double Checkvalve
Isolating
Valve
Transformer/
Controller
Mains-fed Cold
Water Supply
Terminal Block
Whale
Shower
Drain Pump
Standard Extra & Flex Extra
models only
Plumbing and Electrical Schematic Diagram
12
Thermal Switch
Flow Valve
Solenoid
Connector
Lead Socket
Relay Board
Element Assembly
Pump Signal
Cable
(Standard Extra
and Flex Extra
models only)
Clip (secures
thermal switch)
Outlet
Sensor
Connector Lead
Sockets for the Flow
Valve Turbine and
Inlet Sensor, and
the Tank Assembly
Sensor.
Terminal Block
Drain Pump PCB
(Standard Extra and
Flex Extra models only)
Inlet Clamp
Air Bleed
Button
Wire 75 Earth
Flow Valve
Ribbon Cable
(connect to front Cover).
Tank Assembly
Flow Valve
Turbine and
Inlet Sensor
Outlet
Connector
Mira Advance ATL
(Standard Extra and Flex Extra models shown)
13
Splash Guard
INSTALLATION
10 mm
Refer to section: 'Important Safety Information' first.
This installation covers all models of the Mira Advance ATL Thermostatic
shower.
100 mm
1. E l e c t r i c a l s u p p l y
is turned off at the
mains.
2. Determine the shower
position, leaving
adequate space for
maintenance.
3. Remove cover screw.
4. Remove the cover
and splash guard.
Determine supply pipe
position and if required
cut a slot in the case
for the rising supply.
5. Make provision for
signal cable to connect
to shower drain pump
(if applicable). Also
refer to whale drain
pump instructions.
6. Turn inlet connector
to suit supply pipe. Do
not trap green wire.
7. C o m p l e t e a n y
soldering required
away from appliance.
8. Flush a minimum of
10 litres (2 gallons)
through pipework prior
to connection.
9. W h e n f i t t i n g t o a
tap connection, use
adaptor (supplied). Do
not fit fibre washer.
14
Leave minimum gap
to remove cover
Optional
Fixing Hole
Required
Fixing Hole
Optional
Mira Advance ATL
Attention Installer
IMPORTANT! The following key details should be read in
conjunction with the Installation and User Guide.
Do not install the appliance where it
may become frozen.
Do not drill into buried cables or
pipes.
Avoid dust contamination of the
product by using this template to mark
and drill into the wall. Drill appliance
case separately.
Do not use alternative screws to
secure the cover.
Do not seal any part of the appliance.
Leave minimum gap to
install and maintain
Thoroughly flush the
pipework before connecting
to the appliance.
Use the correct supply cable
size. Refer to BS 7671.
For technical support and general enquires,
spare parts and after sales service contact us on:
Telephone : 0870 241 0888
Fax :
01242 282 595
email : mira_technical@mirashowers.com
Required
Fixing Hole
Optional
Optional
1083677-W7-A
10. Caution! Do not drill into
buried cables or pipes.
© Kohler Mira Limited, May 2007
11. Use template provided
to mark and drill
required fixing holes.
Screws and plugs
are supplied for two
required holes only.
12. Drill holes through
plastic case as
required. Route signal
cable to shower drain
pump (if applicable).
Fix appliance to wall.
13. Mira Advance ATL Standard Extra & Flex Extra variants only!
R
Transformer
Type
Jumper
location
Pump
Fi nd t he whale s ho w e r
drain pump transformer and
identify it's type number.
14. Connect supply pipe.
Do not overtighten.
Jumper
755.171
LK1
755.199
LK1
755.299
LK2
755.349
LK2
755.399
LK2
755.499
LK2
Jumper settings for Mira
Advance ATL drain pump
PCB.
15. Turn on water supply
and check for leaks.
15
16. Connect hose and
showerhead, pointing
into bath or tray.
17. Important! Priming the Shower
Make sure electricity is isolated!
Push down and hold air bleed
button to prime appliance until water
appears from shower head. Failure to
prime will seriously affect shower
performance!
Carefully dry off water before
connecting/reinstating electricity.
N
L
N = BLUE
E = GREEN
L = BROWN
18. F e e d c a b l e i n t o
case. Fit earth sleeve
and strip insulation.
Firmly connect the
conductors. DO NOT
exert strain on terminal
block.
19. Refit splash guard and
connect ribbon cable
to the inside of the
cover.
21. Do not use alternative
screws to secure
cover. This can cause
internal damage to the
appliance. Do not seal
around any part of the
appliance.
22. Install the shower
fittings. Refer to
separate Installation
and User Guide.
16
20. Refit cover. Inserts
are provided to finish
the top and bottom as
required.
Basic Post Installation Checks
1. Turn on electrical
supply.
2. Test shower drain
pump (if applicable).
3. Power to appliance,
check Start/Stop for
blue light.
5 secs
4. Temperature to full
cold.
5. Start shower to test for
water flow.
7. Push Start/Stop to turn off the
appliance. The pulsing light and
"beep" indicates that the appliance
is shutting down.
Important! DO NOT isolate the
power to the appliance as this may
result in a temporary malfunction.
6. If there is no water
after 5 seconds, make
sure that the appliance
has been primed.
8. The appliance will purge water from
its tank for a few seconds.
Important! DO NOT isolate the
power to the appliance.
Go to section: "Commissioning".
17
COMMISSIONING
On initial installation, the appliance needs to 'learn' about the site conditions and
does so during the commissioning cycle.
It is important that the shower has performed a single
commissioning cycle successfully. Error conditions may
occur as a result of not commissioning.
Once set, the shower constantly updates it's memory with information about the site
conditions to deliver the best performance.
DO NOT commission the appliance if water leaks from the unit.
Set Maximum Temperature and Commissioning Cycle
1. Shower is OFF.
Water has STOPPED flowing.
Power/Electric is OFF.
re
ge
Ca
(See also section: "BEAB Care".)
n
Ra
BEAB
2. Set Maximum Temperature.
OFF
3. Turn Power/Electric ON.
No.
1
2
3
4
5
6
7
8
ON
Within 30 seconds push and hold FLOW & START/STOP..
18
Max.
Temp
°C
37
38
39
40
41
42
45
48
4.
1st Beep (LONG) - Release START/STOP.
2nd Beep (SHORT) - Release FLOW.
5. HIGH FLOW LIGHT FLASHES
This indicates the shower is commissioning.
Water flows for approximately 1 minute 20 seconds.
In some cases the cycle can take up to 3 minutes.
Allow the shower to stop automatically.
IMPORTANT! DO NOT INTERRUPT THE CYCLE!
COMMISSIONING FAILURES
(the commissioning cycle was stopped due to an error)
No flashing FLOW LIGHT... solution ...Restart the commissioning cycle.
No water after 5 seconds... solution ...Reprime the shower. (See "Installation".)
WATER SUPPLY or
RESET light is on................ solution ...Reprime the shower. (See "Installation".)
+
6. Push START/STOP to turn the shower ON.
Check that the maximum temperature is
acceptable to the user.
7. Push START/STOP to turn the shower OFF.
Wait until the water has stopped flowing
BEFORE turning the Power/Electric OFF.
8. Residual water may drain over a few
minutes.
19
_
OFF
BEAB Care
If the shower's maximum temperature is set to 41 °C or cooler, there is a clear triple
beep tone and single pulse of the Start/Stop light every time the double pole switch
is turned on. This is to show that the appliance is in a 'BEAB Care' compliant mode.
If recommissioning is required whilst in this mode, wait until beeps have passed
before starting the commissioning cycle.
Memory Model
If the maximum temperature is adjusted after having been stored in one or more of
the memory buttons (refer to section: 'Operation, Storing the Memory Presets'),
then the showering temperature cannot exceed the new maximum setting.
E.g.
40°C
Memory 1
stored at 45°C
Maximum
temperature
adjusted to 40°C
Memory 1
automatically
cannot exceed
40°C
48°C
Maximum
temperature now
adjusted to 48°C
Memory 1 now
back to original
stored temperature
of 45°C
20
FAULT DIAGNOSIS
1. Installer Troubleshooting Guide
Refer to section: 'Important Safety Information' first and refer also to 'User Trouble
Shooting Guide'.
The following troubleshooting solutions may require the removal of the cover of the
shower. The cover should only be removed by a competent tradesperson and when
doing so they should be aware of the following:
•
Isolate the electrical and water supplies before initially removing the
cover.
•
Make sure Ribbon Cable is disconnected when removing the front
cover and reconnect when maintenance is complete.
•
•
•
Mains connections are exposed when the cover is removed.
Refer to wiring diagram before making any electrical connections.
Make sure all electrical connections are tight to prevent arcing/
overheating.
•
Make sure all plumbing connections are watertight.
When following these instructions, it is sometimes necessary to examine the
appliance with the electrical and water supplies turned on. It is therefore essential
that the appropriate safe working practices are followed in accordance with the
current Health and Safety Legislation.
If conducting a continuity check using a multimeter, make sure the electrical supply
is ISOLATED.
21
2. DIAGNOSTIC PROCEDURE
1.
2.
3.
4.
5.
6.
7.
Ensure the shower pullcord / isolator switch is in the OFF position, then turn
ON the pullcord / isolator switch.
If the unit ‘Beeps’ & the Start / Stop button is flashing WAIT for 20 SECONDS
until the button stops flashing.
NOTE! If the Start / Stop button continues to flash & no beep was heard
upon start up, then the failure is due to a sticking switch on the Control
PCB - Refer to ERROR CODE 16 on the fault code sheet.
Start the shower & observe light fault indication (if any) & refer to Error Code
Sheet to determine failure and rectify.
NOTE! If the shower operates normally run the unit for at least 5 minutes
at showering temperature & ensure the temperature remains stable.
Turn the shower off at the Start / Stop Button & observe ‘phased shutdown’.
DO NOT isolate the power at the pullcord / isolator switch until the water flow
stops.
Turn off the power at the pullcord / isolator switch, then turn the power back
on and commission the shower.
Run the shower for at least 5 minutes.
Show the user the correct start / stop procedure and general operation of the
shower. Advise user that isolating the shower before the flow has stopped
may damage the shower.
For all fault codes 0 to 14 the reset light will be on or flashing. This will
require the shower to be turned off at the pullcord / isolator switch to reset
the unit. When the pullcord / isolation switch is turned back on the shower
may beep and the Start / Stop button may flash. If this occurs go back to
action number 2 and re-follow the Diagnostic Procedure.
22
Advance² Error Codes X - 7 / Display, Causes and Rectification
For all fault codes 0 to 14 the Reset light will be on or flashing. This will require the shower to be
turned off at the pullcord / isolator switch to reset the unit. When the pullcord / isolation switch is
turned back on the shower may beep and the Start / Stop button may flash. If this occurs go back to
action number 2 and re-follow the Diagnostic Procedure
Error Code
X
A
Indicator Display
Possible Cause/Rectification
No fault found
All lights in a normal state
Problem with water supply, unit still operates.
1.
Check all isolator valves are fully open.
2.
Clean / replace filter, refer to section:
'Maintenance'.
3.
Check Inlet Temperature not too high.
4.
Blocked Hose / Handset.
OR
An unidentified error has occurred.
1.
Replace Control PCB / Cover.
0
Incoming flow too low for appliance to operate
safely.
1.
Check all plumbing isolator valves to the
shower are turned fully on
2.
Reset - Commission the shower.
3.
Blocked or partially blocked filter.
4.
A section of the supply pipe may be frozen
(thaw). (Advise customer of incorrect
installation)
5.
Replace Flow Valve.
5.
Replace Thermal Switch.
6.
Replace Heater Tank.
1
Internal electrical supply problem.
1.
Replace Relay Board.
2.
Replace Control PCB / Cover.
3.
Replace Thermal Switch.
2
3
Appliance has been incorrectly shut down.
1.
Replace Relay Board & Control PCB /
Cover TOGETHER.
Advise the user on correct start/stop procedure
and general operation of the shower, refer to
User Guide.
4
23
5
Incoming water temperature too high.
1.
Check inlet water temperature is not too
high.
2.
Replace Flow Valve.
3.
Replace Control PCB / Cover.
6
Flow Valve Assembly is disconnected or faulty.
1.
Check Multiway Cable Connection.
2.
Check Flow Valve connection.
3.
The shower or a section of the supply pipe
may be frozen.
4.
Replace Flow Valve.
5.
Replace Control PCB / Cover.
False flow reading.
1.
Replace Flow Valve.
7
Safety relay failure.
1.
Check relay contacts. (debris on contacts
or welded closed)
2.
Check Multiway Cable Connection.
3.
Replace Relay Board.
4.
Replace Control PCB / Cover.
5.
Replace Thermal Switch.
8
9
10
Internal Electrical Supply problem / Faulty
Control PCB or Relay Board. Appliance has been
incorrectly shut down.
1.
Push bleed button to flush the heater tank.
2.
Replace Relay Board & Control PCB /
Cover TOGETHER.
Advise the user on correct start/stop procedure
and general operation of the shower, refer to
User Guide.
11
Outlet Sensor faulty or disconnected from Relay
Board or faulty Control PCB.
1.
Check Outlet Sensor connection to the
Relay Board.
2.
Check Multiway Cable Connection.
3.
Replace Control PCB / Cover.
4.
Replace Relay Board.
5.
Replace Heater Tank.
24
12
Unsafe hot water detected.
1.
Unit incorrectly shut down causing hot
water to trip the max temp limit, this would
be following ERROR 17.
2.
Hot water in the heater tank, bleed via the
blue button.
3.
Check Outlet Sensor connection to the
Relay Board.
4.
Check Multiway Cable Connection.
5.
Replace Control PCB / Cover.
6.
Replace Relay Board.
7.
Replace Heater Tank.
Advise the user on correct start/stop procedure
and general operation of the shower, refer to
User Guide.
13
This failure only occurs during commissioning.
1.
Check operation of relays / replace Relay
Board
2.
Replace Flow valve.
3.
Replace Control PCB / Cover.
4.
Check resistance of Heater Tank elements./
replace Heater Tank.
14
Error lights when unit is re-started.
This error occurs when the shower has been
incorrectly shutdown and the unit senses
over temperature (refer to ERROR 17).
Advise the user on correct start/stop procedure
and general operation of the shower, refer to
User Guide.
15
Unit fails to start.
1.
Replace Relay Board and Control PCB /
Cover TOGETHER.
Lights flashing in
peculiar ways.
16
High & Low or Start / Stop lights pulsing rapidly.
1.
Associated Button stuck / Replace Control
PCB / Cover.
17
Start / Stop Lights Pulsing Slowly
1.
If a 2 second beep and the Start / Stop
button is pulsing SLOWLY = Appliance
has been incorrectly shut down. Refer to
Diagnostic Procedure action number 2.
Advise the user on correct start/stop procedure
and general operation of the shower, refer to
User Guide.
Unattended Operation
The appliance has a built in ‘Shower Stop’ timer to protect from accidental unattended operation. This
feature automatically switches the shower off after 40 minutes of continuous use. Normal operation is
restored by re-selecting the Start/Stop button.
25
MAINTENANCE
Tradesperson Maintenance - Inlet Filter Cleaning/Replacing
Read the section 'Important Safety Information' first.
1. Electrical and water supplies to the
appliance are turned off.
2. Remove the cover screw, cover and
splash guard. Disconnect the ribbon
cable from the cover
3. Hold a wrench across the flats
of the metal connector. Unscrew
the filter using another wrench as
shown. Clean or replace the filter
as necessary. Refit the filter making
sure it is screwed fully home. Do not
overtighten.
4. Make sure all plumbing connections
are sealed before restoring the water
supply. Re-prime the appliance
(refer to 'Installation') before
restoring the electricity supply. Refit
the splash guard, ribbon cable and
cover.
26
SPARE PARTS
405.58
406.27
416.38
1643.100
1643.101
1643.102
1643.103
1643.104
1643.105
1643.112
1643.113
1643.114
1643.144
1643.148
1643.149
1643.251
1643.252
1643.255
Inlet Connector Assembly
Inlet Filter.
Clamp Bracket
Thermal Switch.
Tank Assembly 9 kW/230 V 9.8 kW/240 V (earth wire not included).
Tank Assembly 8.2 kW/230 V 9 kW/240 V (earth wire not included).
Terminal Block/Earth Wire/Neutral Wire.
Relay Board (including screws).
Top and Bottom Cover Inserts (white).
Drain Pump PCB - Extra models only.
Component Pack (components identified 'B').
Splash Guard.
Top and Bottom Cover Inserts (grey).
Seal Pack (components identified 'A').
Flow Valve Assembly (components identified 'C').
Cover and PCB Assembly (Standard)
Cover and PCB Assembly (Flex)
Cover and PCB Assembly (Memory)
Warning! If the wiring layout is changed or amended, the product functionality and
safety may be affected.
Warning! In the interests of safety, spares requiring exposure to mains voltage
should only be fitted by competent persons.
27
B
1643.104
B
1643.103
1643.112
B
1643.105
1643.144
B
405.58
1643.100
406 27, C
416.38
1643.101
1643.102
A,C
C
A,C
1643.114
B
1643.251
1643.252
1643.255
1643.105
1643.144
28
WIRING DIAGRAM
N
CN11
Solenoid Valve
Outlet
Temperature
Sensor
Brown
CN12
Blue
E
Green/Y
Terminal
Block
CN3
CN10
Blue
CN2
CN3
CN8
CN7
CN4
CN6
Relay
Board
L
Inlet Outlet
Plumbing
Connectors
CN1
Double Pole Switch
45A Break Capacity
3 mm Contact Separation
Control Board
CN1
230/240 V
AC Only
Inlet Sensor
Brown
One Shot
Thermal Switch
Heater Tank
Pump Driver
Board
CN3
Red
CN4
(Fitted to Standard Extra and Flex Extra models only.)
29
ACCESSORIES
Genuine Mira accessories can be purchased direct from Customers Services (our contact details can
be found on the back cover of this guide) or from approved stockists or merchants.
Everclear Showerhead
White - 2.1616.030
Chrome - 2.1616.031
Mira's new Everclear range has
been specially designed for hard
water areas and reduces the risk
of lime scale build up.
Wall Mounted Soap Dish
White - 1.1540.278
Chrome - 1.1540.279
Wall mounted for use anywhere in,
or outside the showering area.
Logic Showerhead Holder
White - 2.1605.149
White/Chrome - 2.1605.150
An alternative to the traditional
slide bar. Often a useful addition
when positioned for the smaller
members of the family.
Mira Standard Grab Bars
300 mm - 2.1605.070
450 mm - 2.1605.071
600 mm - 2.1605.072
Premium grade, highly polished,
stainless steel grab bars.
Note! Must be installed onto a
solid wall.
Shower Seat
White - 2.1536.128
White/Chrome - 2.1536.129
For use in or out of the showering
area. Folds up when not in use.
Maximum User Weight - 127 kg
(20 stone) Note! Must be installed
onto a solid wall.
Premium Shower Seat
White/Chrome - 2.1731.001
Grey/Chrome - 2.1731.002
Stylish, slim-line and robust
shower seat for use in or outside
of the shower area. Folds up when
not in use. Maximum User Weight
- 150 kg (23.5 stone) Note! Must
be installed onto a solid wall.
Outlet Double Check Valve
(DCV-H)
Chrome - 1.0.110.55.1
An outlet double check valve,
designed to prevent the back flow
or back-siphonage of potentially
contaminated water, through
shower controls which are fitted
with a flexible shower hose as part
of the outlet shower fitting.
30
NOTES
31
CUSTOMER SERVICE
Guarantee
Your product has the benefit of our manufacturer’s
guarantee which starts from the date of purchase.
To activate this guarantee, please return your completed
registration card, visit our website or free phone 0800
0731248 within 30 days of purchase (UK only).
Within the guarantee period we will resolve defects in
materials or workmanship, free of charge, by repairing or
replacing parts or product as we may choose.
If you have not previously activated the guarantee, you will
be required to do so prior to the provision of assistance.
If you do not activate your guarantee our Engineer will be
entitled to charge full payment for the visit (Call out fee
plus parts).
This guarantee is in addition to your statutory rights
and is subject to the following conditions:
● The product must be installed and maintained in
accordance with the instructions given in this user
guide.
● Servicing must only be undertaken by us or our
appointed representative. Note! if a service visit
is required the product must be fully installed and
connected to services.
● Repair under this guarantee does not extend the original
expiry date. The guarantee on any replacement parts
or product ends at the original expiry date.
● For shower fittings or consumable items we reserve
the right to supply replacement parts only.
The guarantee does not cover:
● Call out charges for non product faults (such as
damage or performance issues arising from incorrect
installation, improper use, lack of maintenance, build up
of limescale, frost damage, corrosion, system debris or
blocked filters) or where no fault has been found with
the product.
● Water or electrical supply, waste and isolation issues.
● Compensation for loss of use of the product or
consequential loss of any kind.
● Damage or defects caused if the product is repaired
or modified by persons not authorised by us or our
appointed representative.
● Routine maintenance or replacement parts to comply
with the requirements of the TMV 2 or TMV 3 healthcare
schemes.
What to do if something goes wrong
Extended Guarantees
A selection of protection plans are available that
enable you to cover repair bills for the life of your policy
(excludes Eire). Ring 01922 471763 for more details.
Helpdesk Service
Our dedicated Customer Services Team is comprehensively
trained and can offer help and advice, spare parts,
accessories or a service visit. We will need you to have your
model name or number, power rating (if applicable) and date
of purchase. As part of our quality and training programme
calls may be recorded or monitored.
Mira Showers Website (www.mirashowers.co.uk)
From our website you can register your guarantee,
download additional user guides, diagnose faults, purchase
our full range of accessories and popular spares, refer to
our FAQ’s and request a service visit.
Spares and Accessories
We maintain extensive stocks of genuine spares and
accessories and aim to provide support throughout the
product’s expected life. Payment can be made by phone
at time of order using most major Credit or Debit cards and
we aim to despatch orders within two working days. Items
purchased from us are guaranteed for 12 months from date
of purchase. For safety reasons spares exposed to mains
voltages should only be fi tted by competent persons.
Returns – items can be returned within one month of date of
purchase, providing that they are in good condition and the
packaging is unopened. Please obtain authorisation from
our Customer Services Team before return. We reserve the
right to apply a 15% restocking charge.
Service / Repairs
We have a nationwide team of Service Technicians who can
carry out all service or repair work to your product within the
guarantee period and beyond. You have the assurance of a
fully trained Mira Technician, genuine Mira spare parts and
a 12 month guarantee on any chargeable work done.
Payment should be made directly to the Service Technician
who will accept most major Credit or Debit cards.
To Contact Us
Telephone: 01685 898110
www.wetroomsdirect.net
If your product does not function correctly when you first
use it, contact your installer to check that it is installed E-mail: sales@wetroomsdirect.net
and commissioned in accordance with the instructions in
this manual. Should this not resolve the issue, contact our
Customer Services Team who will offer you or your installer
advice and if applicable arrange for a Service Technician to
call. If the performance of your product declines, check in
this manual to see if simple home maintenance is required.
If you require further assistance call our Customer Services
Team.
Mira is a registered trade mark of
Kohler Mira Limited.
The company reserves the right to alter
product specifications without notice.
1170168-W2-A (1643) (J97A-H)
FM 14648
32
© Kohler Mira Limited, March 2011
Mira Advance Quick Start Guide
To Turn Shower ON
1. Switch Electric On.
OR
Pullcord
Refer to Mira
Advance ATL
User Guide for
further Warnings
and Cautions!
Wall
Switch
2. Button Turns Blue.
3. Press to Start Shower.
4. Turn to Change Temperature.
On some models
this button may
say ‘Flow’.
5. Press to Change Flow.
6. Check Water Temperature
BEFORE Bathing.
To Turn Shower OFF
1. Press to Stop Shower.
2.
1170167-W2-A (1643) (J97A-H)
CAUTION!
DO NOT switch electric off
until shower has stopped.
OR
Pullcord
Wall
Switch
© Kohler Mira Limited, March 2011
MIRA ADVANCE ATL
ADJUSTABLE TEMPERATURE LIMIT THERMOSTATIC
ELECTRIC SHOWER
User Guide
These instructions are to
be left with the user
1
CONTENTS
To The Customer...................................................................................... 3
Guarantee............................................................................................. 4
Patents and Design Registration........................................................... 4
Important Safety Information.................................................................. 5
Operation.................................................................................................. 7
1. How your Shower Works................................................................... 7
2. Using the Shower.............................................................................. 9
3. Storing the Memory Presets (Memory Control Model only)............ 10
Shower Performance............................................................................. 11
Fault Diagnosis....................................................................................... 12
Maintenance............................................................................................ 15
Care Maintenance................................................................................... 15
BEAB CARE Requirements:............................................................... 15
Customer Service................................................................... Back Cover
If you experience any difficulty with the operation of your new Electric Shower, then
please refer to 'Fault Diagnosis', before contacting Mira Showers. Our contact
details can be found on the back cover of this guide.
2
TO THE CUSTOMER
Mira Advance ATL key features:
•
•
•
Designed for safe and reliable control.
Automatically adjusts to maintain constant temperature.
Constantly monitors supply conditions.
Mira Advance ATL models covered by this guide
Memory
Extended
Drain
Push
Model
Lever
Pump
Button
No.
Control Compatible
Feature
Product
Variant
Adjustable
Temperature
Limit
Standard
9.0 kW




J97A
Standard
9.8 kW




J97B
Flex
9.0 kW




J97C
Flex
9.8 kW




J97D
Memory
9.0 kW




J97E
Memory
9.8 kW




J97F
Standard
Extra




J97G
Flex
Extra




J97H
The following separate drain kits are required for the 'Extra' models:
•
•
SDP124T - Mira Whale Tray Kit (complete with 50 mm gully)
SDP134T - Mira Whale Wet Floor Kit (complete with wet gully for
vinyl)
This product must only be used with a Whale Shower Drain Pump (included in the
kits listed above).
Please pass on this guide in the event of change of ownership of the installation
site.
3
Guarantee
For domestic installations, Mira Showers guarantee the Mira Advance ATL against
any defect in materials or workmanship for a period of two years from the date of
purchase (shower fittings for one year).
For non-domestic installations, Mira Showers guarantee the Mira Advance ATL
against any defect in materials or workmanship for a period of one year from the
date of purchase.
For Terms and Conditions refer to the back cover of this guide.
Recommended Usage
Domestic
ü
Light Commercial
ü
Heavy Commercial
û
Healthcare
ü
Patents and Design Registration
Design Registration:
000738141: 0003, 0006, 0007, 0009
Patents:
GB: 2269466, 2270370, 2298478, 2298479, 2298481
4
IMPORTANT SAFETY INFORMATION
Caution!
1. Read all of these instructions and retain this guide for later use.
2. WARNING: Do not switch on if there is a possibility that the water in the
appliance is frozen.
3. DO NOT operate this appliance if water is leaking from this appliance.
4. There are no user serviceable components beneath the cover of this appliance
and ELECTRICAL MAINS CONNECTIONS ARE EXPOSED IF THE COVER
IS REMOVED. Only a competent tradesperson should remove the cover.
5. The water supplies to this product must be isolated if the product is not to be
used for a long period of time. If the product or pipework is at risk of freezing
during this period they should also be drained of water.
6. Make sure that you fully understand how to operate this shower and make sure
that it is properly maintained in accordance with the instructions given in this
manual.
7. Rapid/Excessive movement of the flow and/or temperature control levers may
result in momentary unstable blend temperatures.
8. Care is required when adjusting flow or temperature, make sure that the
temperature has stabilised.
9. This appliance is not intended for use by persons (including children) with
reduced physical, sensory or mental capabilities, or lack of experience and
knowledge, unless they have been given supervision or instruction concerning
the use of the appliance by a person responsible for their safety.
10. Children should be supervised to make sure that they do not play with the
appliance.
11. Sunburn or skin conditions can increase your sensitivity to hot water. Make
sure that you set the shower to a cooler temperature.
12. If any of the following conditions occur, isolate the electricity and water supplies
and refer to 'To Contact Us', on the back page of this guide.
12.1. If the cover is not correctly fitted and water has entered the shower
case.
12.2. If the case is damaged.
12.3. If the shower begins to make an odd noise, smell or smoke.
12.4. If the shower shows signs of a distinct change in performance, indicating
a need for maintenance.
12.5 If the shower is frozen.
13. Switch off the appliance at electrical isolating switch when not in use. This is
for safety and is recommended with all electrical appliances.
14. DO NOT position the handset to spray water directly on to the appliance.
E.g. when cleaning shower control.
15. DO NOT fit any form of outlet flow control (e.g. trigger handsets) as the outlet
5
acts as a vent for the heater tank body. Only Mira recommended outlet fittings
should be used.
16. When this appliance has reached the end of its serviceable life, it should
be disposed of in a safe manner, in accordance with current local authority
recycling, or waste disposal policy.
17. Please pass this guide on in the event of a change of ownership of the installation
site.
6
OPERATION
1. How your Shower Works
Hot water is produced by passing cold
water through a heating tank.
The shower constantly monitors the
following conditions:
• The incoming cold water
temperature.
• The showering temperature.
• The flow rate of water.
• The current user settings.
The flow rate may automatically adjust to
maintain the current temperature setting.
As part of this process, a series of 'clicks'
may be heard, this is a normal part of the
operation when the shower is in use.
The showering temperature is adjusted by turning the Temperature Control Dial,
which varies the flow of cold water passing over the elements. The slower the rate
of flow, the warmer the shower and vice versa. Care is required when adjusting flow
or temperature, make sure that the temperature has stabilised.
Note! Rapid/Excessive movement of the flow and/or temperature control levers may
result in momentary unstable blend temperatures.
+
_
+
_
+
_
+
_
7
As outlined in section 'Shower Performance', certain conditions can cause the
shower's performance to vary. The most common of these conditions is detailed
below:
The Effect of Other Water Devices
Temporary changes in supply conditions can cause reduced flow performance. The
selected flow setting may not be available until supply returns to normal.
Thermostatic Performance
To maintain thermostatic performance, the shower may override the selected flow
condition. The selected flow indicated does NOT change.
Unattended Operation
The appliance has a built in 'Shower Stop' timer to protect from accidental unattended
operation. This feature automatically switches the shower off after 40 minutes
of continuous use. Normal operation is restored by re-selecting the Start/Stop
button.
Note! High cold water mains supply pressures and high shower temperatures will
cause a slight hissing sound to be heard from the appliance whilst it is operating.
This is quite normal and does not indicate that there is a fault with the shower.
Rapid or excessive movement of the flow and temperature control levers may result
in momentary high or unstable blend temperatures. To adjust flow or temperature
operate controls by turning gradually and allowing 10-15 seconds to stabilise checking
the temperature before entering the shower.
8
2. Using the Shower
Refer to section: 'Important Safety Information' first.
1. With the electrical supply turned on,
push Start/Stop.
2. Select the desired flow by pushing
either once or twice.
+
+
_
_
3. Check water temperature before
entering shower.
4. Allow 10-15 seconds for any
temperature adjustments to reach
the showerhead.
5.
Powering down the appliance:
Caution! Isolating power without
shutting down the appliance using
the Start/Stop button, and not
waiting for the flow to stop, will
result in a temporary malfunction.
Always follow the correct shut
down procedure.
6. Push Start/Stop to turn off the
appliance. The pulsing light and
"beep" indicates that the appliance
is shutting down.
Important! DO NOT isolate the
power to the appliance.
7. The shower will purge water from its
tank for a few seconds.
Important! DO NOT isolate the
power to the appliance.
8. Wait until the water has stopped
flowing and turn off the power to the
appliance, residual water may drain
over a few minutes.
9
3. Storing the Memory Presets (Memory Control Model only)
+
_
1. Set the shower to the desired
temperature and flow.
2. Push and hold down the desired
memory button. A "beep" and flashing
light will indicate the setting has been
stored successfully.
3. To retrieve a stored setting, push the
desired memory button when the
shower is either on or off.
10
SHOWER PERFORMANCE
What affects shower performance?
The shower's top priority is to keep the desired water temperature constant. To
maintain this temperature, the shower may have to automatically change the rate of
water flowing through the appliance. Any of the following conditions can cause the
shower to change the flow rate (force of the shower) in order to keep the temperature
constant. Most changes are minor and will go unnoticed.
+
_
Seasonal changes
affecting water supply
temperature.
WATER
SUPPLIER
Changes of incoming
supply voltage.
Changes in Flow Rate
(force of shower).
Temperature remains constant.
Changes of incoming
supply pressure.
hot pipe
mains cold
pipe
Heat transfer due to
position of mains cold
water pipe.
E.g.
•
Positioned next to hot
water pipe.
•
Routed through heated
area such as loft or
airing cupboard.
Mains cold water draw
off, e.g. toilet, wash
basin etc.
11
FAULT DIAGNOSIS
1. User Troubleshooting Guide
The Mira Advance ATL electric shower is fully performance tested after assembly. In
the unlikely event that you experience problems with the appliance, then the following
procedures will enable basic troubleshooting before contacting the competent
tradesperson responsible for installing the shower.
Warning! There are no user serviceable components beneath the cover of the
appliance.
Only a competent tradesperson should remove the front cover. We recommend any
maintenance work is carried out by a Mira service Engineer or qualified tradesperson.
Reset the Shower
This is the first solution to the appliance not operating (i.e. the reset light is
illuminated).
DO NOT switch on the appliance if there is a possibility that the water in the shower
is frozen!
15 secs
1. Isolate electrical supply.
2. Restore power to the appliance. The
appliance may "beep" and the Start/
Stop button pulse for 15 seconds.
3. Wait for the Start/Stop button to stop
pulsing, then operate the appliance,
refer to section: 'Operation, Using
the Shower'.
4. If the failure continues after resetting,
there are a few basic supply checks
that can be performed.
12
Basic Supply Checks:
•
Check there is electricity still supplied to the appliance (lights
and/or beeps will confirm this). If in any doubt, contact a qualified
electrician. If a short power cut has occurred during use, the shower
will automatically reset as above and be ready when the blue light
stops pulsing. Check all plumbing isolator valves to the shower are
fully open.
•
A section of supply pipe may be preheating the cold water supply to
the shower e.g. cold water supply pipe is running through a loft or is
adjacent to hot water pipes.
•
A section of supply pipe is frozen. Allow to thaw and insulate the
pipe.
•
Recommission the shower (refer to section: 'Commissioning' in the
'Mira Advance Installation Guide').
•
In rare cases, or if the unit has been powered down incorrectly,
hot water may be retained within the shower causing a failure to
continue even though the underlying cause may have been corrected.
Allowing the water to cool for approximately 20 minutes before use
should clear this error.
If a failure still continues after all of these checks are complete, and the shower has
once again been reset, and a solution has not been identified in the fault diagnosis
table, then contact a competent tradesperson who can further diagnose the fault.
13
Indicator Display
Possible Cause/Rectification
No lights or beeps
Problem with Electrical supply.
1.
Make sure there is power to the appliance.
2.
Reset the shower.
3.
Contact qualified electrician to investigate
the cause.
Shower temperature is not hot enough.
Maximum temperature is set too low.
1.
Adjust Maximum Temperature, refer to
section: 'Set Maximum Temperature
and Commissioning Cycle' in the 'Mira
Advance ATL Electric Shower Installation
Guide'.
OR
OR
Problem with incoming water supply. Hose or
showerhead blocked. Temperature is too high and/
or pressure is too low.
1.
Water supply may correct itself within a few
minutes.
2.
The showerhead may be blocked, refer to
the fault diagnosis section in your shower
fittings installation and user guide.
3.
The shower hose is kinked or blocked.
4.
If the warning persists during further use,
check all isolator valves are fully open and
Reset/Recommission the shower.
5.
If the warning still persists, there is a
problem with the water supply. Contact a
competent tradesperson who can further
investigate the cause.
Automatic shutdown to protect against unsafe
showering. Caused by problem with either the
appliance or the electrical/water supply.
1.
Reset the shower.
Appliance has been incorrectly shut down.
1.
If a 2 second beep is heard and the
Start / Stop light pulses after the power
supply is restored to the shower this
indicates incorrect shower shutdown on
previous use. The pulsing light will stop
after 20 seconds and the shower can then
be used normally.
14
MAINTENANCE
User Maintenance - Cleaning
Many household cleaners contain abrasives and chemical
substances, and should not be used for cleaning plated or plastic
fittings. These finishes should be cleaned with a mild washing up
detergent or soap solution, and then wiped dry using a soft cloth.
Note! If any of the button lights are flashing or pulsing continuously
(in excess of 15 seconds) this may indicate that the button is stuck,
this can be avoided by keeping the unit clean.
Poor shower performance can be avoided by cleaning the
spray plate. Use thumb or soft cloth to wipe rubber nozzles. The
showerhead must be descaled regularly to stop the showerhead
getting blocked.
R
EA
CL
CARE MAINTENANCE
BEAB CARE Requirements:
Routine maintenance is required for all BEAB CARE installations. The Inlet Filter shall
be cleaned or replaced after the first 6 months of use. This shall then be repeated
every 12 months. Cleaning the Inlet Filter should be performed by a competent
tradesperson only.
Year
Date
Signature
6 Months
1
2
3
4
5
6
7
8
15
CUSTOMER SERVICE
Guarantee
Your product has the benefit of our manufacturer’s
guarantee which starts from the date of purchase.
To activate this guarantee, please return your completed
registration card, visit our website or free phone 0800
0731248 within 30 days of purchase (UK only).
Within the guarantee period we will resolve defects in
materials or workmanship, free of charge, by repairing or
replacing parts or product as we may choose.
If you have not previously activated the guarantee, you will
be required to do so prior to the provision of assistance.
If you do not activate your guarantee our Engineer will be
entitled to charge full payment for the visit (Call out fee
plus parts).
This guarantee is in addition to your statutory rights
and is subject to the following conditions:
● The product must be installed and maintained in
accordance with the instructions given in this user
guide.
● Servicing must only be undertaken by us or our
appointed representative. Note! if a service visit
is required the product must be fully installed and
connected to services.
● Repair under this guarantee does not extend the original
expiry date. The guarantee on any replacement parts
or product ends at the original expiry date.
● For shower fittings or consumable items we reserve
the right to supply replacement parts only.
The guarantee does not cover:
● Call out charges for non product faults (such as
damage or performance issues arising from incorrect
installation, improper use, lack of maintenance, build up
of limescale, frost damage, corrosion, system debris or
blocked filters) or where no fault has been found with
the product.
● Water or electrical supply, waste and isolation issues.
● Compensation for loss of use of the product or
consequential loss of any kind.
● Damage or defects caused if the product is repaired
or modified by persons not authorised by us or our
appointed representative.
● Routine maintenance or replacement parts to comply
with the requirements of the TMV 2 or TMV 3 healthcare
schemes.
What to do if something goes wrong
Extended Guarantees
A selection of protection plans are available that
enable you to cover repair bills for the life of your policy
(excludes Eire). Ring 01922 471763 for more details.
Helpdesk Service
Our dedicated Customer Services Team is comprehensively
trained and can offer help and advice, spare parts,
accessories or a service visit. We will need you to have your
model name or number, power rating (if applicable) and date
of purchase. As part of our quality and training programme
calls may be recorded or monitored.
Mira Showers Website (www.mirashowers.co.uk)
From our website you can register your guarantee,
download additional user guides, diagnose faults, purchase
our full range of accessories and popular spares, refer to
our FAQ’s and request a service visit.
Spares and Accessories
We maintain extensive stocks of genuine spares and
accessories and aim to provide support throughout the
product’s expected life. Payment can be made by phone
at time of order using most major Credit or Debit cards and
we aim to despatch orders within two working days. Items
purchased from us are guaranteed for 12 months from date
of purchase. For safety reasons spares exposed to mains
voltages should only be fi tted by competent persons.
Returns – items can be returned within one month of date of
purchase, providing that they are in good condition and the
packaging is unopened. Please obtain authorisation from
our Customer Services Team before return. We reserve the
right to apply a 15% restocking charge.
Service / Repairs
We have a nationwide team of Service Technicians who can
carry out all service or repair work to your product within the
guarantee period and beyond. You have the assurance of a
fully trained Mira Technician, genuine Mira spare parts and
a 12 month guarantee on any chargeable work done.
Payment should be made directly to the Service Technician
who will accept most major Credit or Debit cards.
To Contact Us
Telephone: 01685 898110
www.wetroomsdirect.net
If your product does not function correctly when you first E-mail: wetroomsdirect.net
use it, contact your installer to check that it is installed
and commissioned in accordance with the instructions in
this manual. Should this not resolve the issue, contact our
Customer Services Team who will offer you or your installer
advice and if applicable arrange for a Service Technician to
call. If the performance of your product declines, check in
this manual to see if simple home maintenance is required.
If you require further assistance call our Customer Services
Team.
Mira is a registered trade mark of
Kohler Mira Limited.
The company reserves the right to alter
product specifications without notice.
1170169-W2-A (1643) (J97A-H)
FM 14648
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© Kohler Mira Limited, March 2011