AMERICAN VALLEY
Owner’s Operation and Installation Manual
VENT FREE LOG SETS
AVM18NG, AVM18LP
AVM24NG, AVM124LP
WARNING: If the information in this manual
is not followed exactly, a fire or explosion
may result causing property damage,
personal injury, or loss of life.
— Do not store or use gasoline or other
flammable vapors and liquids in the
vicinity of this or any other appliance.
— WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch; do
not use any phone in your building.
• Immediately call your gas supplier
from a neighbor’s phone. Follow the
gas supplier’s instructions.
• If you cannot reach your gas supplier,
call the fire department.
— Installation and service must be
performed by a qualified installer,
service agency, or the gas supplier.
This is an unvented gas-fired heater. It uses
air (oxygen) from the room in which it is
installed. Provisions for adequate combustion and ventilation air must be provided.
Refer to page 4, Air for Combustion and
Ventilation.
AVT18NG, AVT18LP
AVT24NG, AVT24LP
INSTALLER: Leave this manual with the
appliance.
CONSUMER: Retain this manual for future
reference.
This appliance has been tested and approved under ANSI Z21.11.2 - 2013 Unvented Gas
Fired Room Heaters.
WARNING: This appliance is for installation
only in a solid fuel burning masonry or UL
127 factory-built fireplace or listed ventless
firebox enclosure. It has been design certified for these installations. EXCEPTION: DO
NOT install this appliance in a factory-built
fireplace that includes instruction stating it
has not been tested or should not be used
with unvented gas logs.
This appliance may be installed in an
aftermarket,* permanently located, manufactured (mobile) home, where not prohibited by local codes.
This appliance is only for use with the type of
gas indicated on the rating plate. This appliance is not convertible for use with other
gases.
* Aftermarket: Completion of sale, not for purpose of resale, from
the manufacturer
TABLE OF CONTENTS
Safety Information ........................................................ 2
Local Codes .................................................................. 3
Unpacking ..................................................................... 4
Product Features............................................................ 4
Specifications .............................................................. 4
Qualified Installation Agency ....................................... 4
Air For Combustion and Ventilation ............................ 4
Installation..................................................................... 8
Operating Log Set ....................................................... 13
Inspecting Burners ...................................................... 18
Cleaning and Maintenance.......................................... 18
Troubleshooting .......................................................... 19
Parts List and Illustrated Parts Breakdown ................. 23
Warranty Information .................................. Back Cover
SAFETY INFORMATION
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to th s manual for correct stallat
and
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additional inf rmat
c s lt a
al fied
staller, service agenc , or the gas s pplier.
WARNING: h s product c ta s and/or
ge erates chem cals own to the state of
California to ca se cancer or rth defects
r ther repr d ct e harm
2
DANGER: ar
ma lead t death
m
oxide p s
g
ar
Monoxide P s
g: Early signs of carbon
monoxide poisoning resemble the flu, with headaches, dizziness, and/or nausea. If you have these signs, heater may
not be working properly. Get resh air at ce Have
heater ser ced Some people–pregnant women, persons
with heart or lung disease, anemia, those under the influence of alcohol, those at high altitudes–are more affected
by carbon monoxide than others.
Propane/LP Gas: Propane/LP gas is odorless. An odormaking agent is added to the gas. The odor helps you detect
a gas leak. However, the odor added to the gas can fade.
Gas may be present even though no odor exists.
Make certain you read and understand all warnings. Keep
this manual for reference. It is your guide to safe and proper
operation of this appliance.
WARNING: An change to this heater
or its controls can e dangerous.
WARNING: Do not se a lower sert,
heat exchanger sert, or other access r
t appro ed r se th th s appl a ce.
WARNING: Do not allow a s to low
directl into the appliance. Avoid an drafts
that alter urner flame patter s. Ceiling
a s can create dra ts that alter urner
flame patter s.Altered urner patter s can
ca se s t g
Due to high temperat res, the appliance
sh ld e located out of tra fic and awa
fr m r t re a d draper es
Do not place clothing or other flamma le
mater al on or near the appliance. Never
place a
ects
the heater
Fireplace front and scree
ec me er
hot when running appliance. Keep children and ad lts a a r m hot s r aces to
avoid r s or clothing ignition. gs will
rema hot for a t me after sh td
Allow
s r aces t c l e re t ch g
are ll s per se
the are the r m
g children when
th fireplace
SAFETY
INFORMATION
CONTINUED
Keep the appliance area clear and free from
combustible materials, gasoline, and other
flammable vapors and liquids.
1. This appliance is only for use with the type of gas
indicated on the rating plate. This appliance is not
convertible for use with other gases.
2. Do not place propane/LP supply tank(s) inside any
structure. Locate propane/LP supply tank(s) outdoors
(propane/LP units only).
3. If you smell gas
• shut off gas supply
• do not try to light any appliance
• do not touch any electrical switch; do not use any
phone in your building
• immediately call your gas supplier from a neighbor’s
phone. Follow the gas supplier’s instructions
• if you cannot reach your gas supplier, call the
department
4. This appliance shall not be installed in a bedroom or
bathroom.
5. Do not use this appliance as a wood-burning fireplace.
Use only the logs provided with the appliance.
6. Do not add extra logs or ornaments such as pine cones,
vermiculite or rock wool. Using these added items can
cause sooting and poor combustion.
If appliance keeps shutting off, see Troubleshooting,
pages 17 through 20.
11. Do not run appliance
• where flammable liquids or vapors are used or
stored
• under dusty conditions
12. Do not use this appliance to cook food or burn paper
or other objects.
13. Never place any objects in the heater or on logs.
14. Do not use appliance if any part has been under water.
Immediately call a qualified service technician to inspect the room heater and to replace any part of the
control system and any gas control which has been
under water.
15. Turn appliance off and let cool before servicing. Only
a qualified service person should service and repair
appliance.
16. Operating appliance above elevations of 4,500 feet
could cause pilot outage.
17. To prevent performance problems, do not use propane/
LP fuel tanks of less than 100 lbs. capacity.
18. Provide adequate clearances around air openings.
LOCAL CODES
Install and use appliance with care. Follow all local codes.
In the absence of local codes, use the latest edition of The
National Fuel Gas Code ANSI Z223.1/NFPA 54*.
7. This appliance is designed to be smokeless. If logs ever
appear to smoke, turn off appliance and call a qualified
service person. Note: During initial operation, slight
smoking could occur due to log curing and fireplace
burning manufacturing residues.
*Available from:
American National Standards Institute, Inc.
1430 Broadway
New York, NY 10018
8. To prevent the creation of soot, follow the instructions
in Cleaning and Maintenance section.
National Fire Protection Association, Inc.
Batterymarch Park
Quincy, MA 02269
Keep the appliance area clear and free from
combustible materials, gasoline and other
flammable vapors and liquids.
9. Before using furniture polish, wax, carpet cleaner, or
similar products, turn heater off. If heated, the vapors
from these products may create a white powder residue
within burner box or on adjacent walls or furniture.
10. This appliance needs fresh air ventilation to run properly. This appliance has an Oxygen Depletion Sensing
(ODS) safety shutoff system. The ODS shuts down the
fireplace if not enough fresh air is available. See Air
for Combustion and Ventilation, pages 4 through 6.
State of Massachusetts: The installation must
be made by a licensed plumber or gas fitter in the
Commonwealth of Massachusetts.
Sellers of unvented propane or natural gas-fired
supplemental room heaters shall provide to each
purchaser a copy of 527 CMR 30 upon sale of
the unit.
Vent-free gas products are prohibited for bedroom
and bathroom installation in the Commonwealth of
Massachusetts.
3
UNPACKING
1. Remove the carton and log wrap.
2. Remove all protective packaging applied to heater for
shipment.
3. Make sure your logset includes one hardware packet.
4. Check heater for any shipping damage. If h eater is
damaged, call SHM International at (800) 229-5647
for replacement parts before returning to dealer.
PRODUCT FEATURES
SAFETY PILOT
This heater has a pilot with an Oxygen Depletion Sensing
(ODS) safety shutoff system. The ODS/pilot is a required
feature for vent-free room heaters. The ODS/pilot shuts off
the heater if there is not enough fresh air.
PIEZO IGNITION SYSTEM
This heater has a piezo ignitor. This system requires no
matches, batteries or other sources to light heater.
THERMOSTATIC HEAT CONTROL
Thermostat-controlled models have a thermostat sensing
bulb and a control valve. The thermostat will automatically
modulate the heat output to maintain a consistent room
temperature. This results in greater heater comfort. This
can also result in lower gas bills.
SPECIFIC ATIONS (BURNERS)
MODEL
AM18NG
AVM(24,30)NG
GAS TYPE
INPUT MAX
INPUT MIN
MANIFOLD
INLET MIN
INLET MAX
NATURAL
34,000 BTUH
22,000 BTUH
3.5” W.C.
7” W.C
10.5” W.C.
NATURAL
34,000 BTUH
22,000 BTUH
3.5” W.C.
7” W.C
10.5” W.C.
MODEL
AVM18LP
AVM(24,30)LP
GAS TYPE
INPUT MAX
INPUT MIN
MANIFOLD
INLET MIN
INLET MAX
LP GAS
34,000 BTUH
22,000 BTUH
10” W.C.
11” W.C
14” W.C.
LP GAS
34,000 BTUH
22,000 BTUH
10” W.C.
11” W.C
14” W.C.
MODEL
AVT18NG
AVT(24,30)NG
GAS TYPE
INPUT MAX
INPUT MIN
MANIFOLD
INLET MIN
INLET MAX
NATURAL
34,000 BTUH
22,000 BTUH
3.5” W.C.
7” W.C
10.5” W.C.
NATURAL
34,000 BTUH
22,000 BTUH
3.5” W.C.
7” W.C
10.5” W.C.
4
MODEL
AVT18LP
AVT(24,30)LP
GAS TYPE
INPUT MAX
INPUT MIN
MANIFOLD
INLET MIN
INLET MAX
LP GAS
34,000 BTUH
22,000 BTUH
10” W.C.
11” W.C
14” W.C.
LP GAS
34,000 BTUH
22,000 BTUH
10” W.C.
11” W.C
14” W.C.
QUALIFIED
INSTALLATION AGENCY
Installation and replacement of gas piping, gas utilization equipment or accessories and repair and servicing of
equipment shall be performed only by a ualified agency.
The term ualified agency” means any individual, firm,
corporation, or company that either in person or through a
representative is engaged in and is responsible for:
A. Installation, testing or replacements of gas piping or
B. Connection, installation, testing, repair or servicing
of equipment that is experienced in such work; that
is familiar with all precautions required; and that has
complied with all requirement of the authority having
jurisdiction.
AIR FOR COMBUSTION
AND VENTILATION
WARNING: This heater shall not be
installed in a room or space unless the
required volume of indoor combustion air
is provided by the method described in
the National Fuel Gas Code, ANSI Z223.1/
NFPA 54, the International Fuel Gas Code,
or applicable local codes.
Read the following instructions to insure
proper fresh air for this and other fuelburning appliances in your home.
Today’shomes are built more energy efficient than ever.New
materials,increasedinsulation,andnewconstructionmethods
help reduce heat loss in homes. Home owners weather strip
and caulk around windows and doors to keep the cold air out
and the warm air in. During heating months, home owners
want their homes as airtight as possible.
AIR FOR COMBUSTION
AND VENTILATION
CONTINUED
While it is good to make your home energy efficient, your
home needs to breathe. Fresh air must enter your home. All
fuel-burning appliances need fresh air for proper combustion and ventilation.
Exhaust fans, fireplaces, clothes dryers, and fuel burning appliances draw air from the house to operate. You must provide
adequate fresh air for these appliances. This will insure proper
venting of vented fuel-burning appliances.
PROVIDING ADEQUATE
VENTILATION
The following are excerpts from National Fuel Gas Code
ANSI Z223.1/NFPA 54,Section 5.3, Air for Combustion
and Ventilation.
VENTILA TION AIR
Ventilation Air From Inside Building
This fresh air would come from an adjoining unconfined
space. When ventilating to an adjoining unconfined space,
you must provide two permanent openings: one within 12"
of the ceiling and one within 12" of the floor on the wall
connecting the two spaces (see Figure 1). You can also
remove door into adjoining room (see Figure 1). Follow
the National Fuel Gas Code ANSIZ223.1/NFPA 54, Section 5.3, Air for Combustion and Ventilation for required
size of ventilation grills or ducts.
12"
Ventilation
Grills
Into Adjoining
Room,
Option 1
All spaces in homes fall into one of the following
ventilation classifications
1. Unusually Tight Construction
2. nconfined Space
The information on pages 5 through 6 will help you classify
your space and provide adequate ventilation.
Unusually Tight Construction
The air that leaks around doors and windows may provide
enough fresh air for combustion and ventilation. However, in
buildings of unusually tight construction, you must provide
additional fresh air.
Unusually tight construction is defi ed as construction where:
a. walls and ceilings exposed to the outside
atmosphere have a continuous water vapor
retarder with a rating of one perm (6 x 10-11 kg
per pa-sec-m2) or less with openings gasketed
or sealed and
b. weather stripping has been added on openable
windows and doors and
c. caulking or sealants are applied to areas such
as joints around window and door frames,
between sole plates and fl rs, between wallceiling joints, between wall panels, at penetra
tions for plumbing, electrical, and gas lines,
and at other openings.
If your home meets all of the three criteria above,
you must provide additional fresh air. See Ventilation Air From Outdoors, page 5.
If your home does not meet all of the three criteria
above, proceed to Determining Fresh-Air Flow for
Appliance Location, page 6.
Ventilation Grills
Into Adjoining Room,
Option 2
Or
Remove
Door into
Adjoining
Room,
Option
3
12"
Figure 1 - Ventilation Air from Inside Building
Ventilation Air From Outdoors
Provide extra fresh air by using ventilation grills or ducts.
You must provide two permanent openings: one within
12" of the ceiling and one within 12" of the floor. Connect
these items directly to the outdoors or spaces open to the
outdoors. These spaces include attics and crawl spaces.
Follow the National Fuel Gas Code ANSI Z223.1/NFPA
54, Section 5.3, Air for Combustion and Ventilation for
required size of ventilation grills or ducts.
IMPORTANT: Do not provide openings for inlet or outlet
air into attic if attic has a thermostat-controlled power vent.
Heated air entering the attic will activate the power vent.
Outlet
Air
Outlet
Air
Ventilated
Attic
To Attic
To
Crawl
Space
Inlet
Air
Inlet Air
Ventilated
Crawl Space
Figure 2 - Ventilation Air from Outdoors
5
AIR FOR COMBUSTION
AND VENTILATION
CONTINUED
DETERMINING FRESH-AIR FLOW
FOR APPLIANCE LOCATION
Determining if You Have a
or n onfined pa e
onfined
Use this work sheet to determine if you have a c
r u c fi ed pace.
fi ed
pace Includes the room in which you will install appliance plu any adjoining rooms with doorless pa a e a
r e ila i
rill e ee
er
.
. Determine the volume of the pace (length x width x
ei
.
Length x Width x Height = cu. .
a ple
. ceili
lu e
pace
pace size 22 . (length) x 18 . (width) x
ei
cu. .
lu e
pace
If additional ventilation to adjoining room is upplied
with grills or pe i
add the volume of these rooms
e al lu e
e pace.
. Multiply the space volume by 20 to determine the maxiu
u r e pace ca upp r .
_______ (volume of space) x 20 = (Maximum Btu/Hr
the space can supp r )
a ple
cu. ft. (volume of space) x 20 =
(maximum Btu/Hr t e pace can support)
. Add the Btu/Hr of all fuel burning
pace.
Vent-free log set _______________
Gas water heater* ______________
Gas furnace___________________
Vented gas heater ______________
a fireplace l
______________
er a applia ce
+ ________
Total
= ________
applia ce in the
Btu/Hr
Btu/Hr
Btu/Hr
Btu/Hr
Btu/Hr
Btu/Hr
Btu/Hr
* Do not include direct-vent gas appliance . Direct-vent
draws combustion air from the outdoors and vents to
e ud r .
a ple
Vent-free log set ______________ Btu/Hr
Gas water heater* _____________ Btu/Hr
Total
= ________ Btu/Hr
6
. Compare the maximum Btu/Hr the pace can upport with
e ac ual a u
u r u ed.
____
u
r
____
u
r ac ual a
a ple
p r
a .
e pace ca
.
upp r
u
r u ed
Btu/Hr (maximum the pace can upu
r ac ual a
u
u
r u ed
The pace in the above e a ple is a c fi ed pace because
the actual Btu/Hr used is more than the maximum Btu/Hr
the pace can upp r . You must pr ide additional fresh
air. ur p i
are a ll
. Rework work sheet adding the space of an adjoining room.
If the extra pace pr ide an u c fi ed pace remove
door to adjoining room or add ventilation grills between
r
. ee Ventilation Air from Inside Building pa e .
. Vent room directly to the u d
from Outdoor pa e .
r . See Ventilation Air
. Install a lower Btu/Hr applia ce if lower Btu/Hr size
a e r
u c fi ed.
If the actual Btu/Hr used is less than the maximum Btu/Hr
the pace can upp r the pace is an u c fi ed pace.
u ill eed
addi i al re air e ila i .
WARNING: If the area in which the
heater may be operated does not meet the
required volume for indoor combustion
air, combustion and ventilation air s all be
provided by one of the met ods des ribed
in the National Fuel Gas Code, ANSI Z223.1/
NFPA 54, the International Fuel as ode
or appli able lo al odes.
INSTALLATION
WARNING: Before installing in a solidfuel-burning fireplace, the chimney fl e
and fire ox must be cleaned of soot, creosote, ashes, and loose paint by a al fied
chimney cleaner.
If the fireplace has an ash-dump or air
ducts from outside, they shall be sealed
at this time.
NOTICE: This appliance is intended for
supplemental heating. Use this heater
along with your primary heating system.
Do not install this heater as your primary
heat source. If you have a central heating
system, you may run system’s circulating
blower while using heater. This will help
circulate the heat throughout the house. In
the event of a power outage, you can use
this heater as your primary heat source.
•
•
•
•
•
WARNING: Never install the appliance
in a recreational vehicle
where curtains, furniture, clothing, or
other flammable objects are less than
36 inches (91.5 cm) from the front, top,
or sides of the appliance
in a wood-burning stove
areas
in high
in windy or drafty areas
WARNING: Never install in a bedroom
or bathroom. Any heating product with a
Btu/Hr rating over 10,000 cannot be used
in a bedroom. Any heating product with a
Btu/Hr rating over 6,000 cannot be used
in a bathroom.
CAUTION:This appliance creates warm
air currents. These currents move heat to
wall surfaces next to appliance. Installing
appliance next to vinyl or cloth wall coveringsoroperatingappliancewhereimpurities
(such as tobacco smoke, aromatic candles,
cleaning fl ds, oil or kerosene lamps, etc.)
in the air exist, may discolor walls.
IMPORTANT: Vent-free heaters add moisture to the air.
Although this is beneficial, installing appliance in rooms
without enough ventilation air may cause mildew to form
from too much moisture. See Airfor Comb ustion and
Ventilation, page 4.
CHECK GAS TYPE
Use the correct gas type (natural or propane/LP) for your
appliance. If your gas supply is not correct or if you do not
know your gas type, do not install appliance.
INSTALLATION ITEMS NEEDED
Before installing appliance, make sure you have the items
listed below.
• external regulator for propane/LP unit only (supplied by
installer)
• piping chec local codes
• sealant (resistant to propane/LP gas)
• equipment shutoff valve *
• test gauge connection *
• ground joint union
• sediment trap (optional)
• tee joint
• pipe wrench
• approved flexible gas line (not provided) or provided
gas connector if allowed by local codes
* A CSA/AGA design-certified equipment shutoff valve
with 1/8" NPT tap is an acceptable alternative to test gauge
connection.PurchasetheoptionalCSA/AGAdesign-certified
equipment shutoff valve from your dealer.
For propane/LP units, the installer must supply an external
regulator. The external regulator will reduce incoming gas
pressure. You must reduce incoming gas pressure to between
11 and 14 inches of water. If you do not reduce incoming
gas pressure, heater regulator damage could occur.
LOG SET PLACEMENT
lace the log set in the center of your fireplace or firebox.
CLEARANCES (Vent-Free Operation Only)
WARNING: Maintain the minimum clearances. If
you can, provide greater clearances from floor, ceiling, and adjoining wall.
Minimum Fireplace Clearance To Combustible Materials
Log Size
Side Wall
Ceiling
18", 24”, 30"
15.5"
42"
LOG SIZING REQUIREMENTS
Minimum Firebox Size
Log
Front Rear*
Size Height Depth Width Width
18"
24"
30"
18"
18"
18"
12"
15"
15"
22"
28"
34"
18"
22"
30"
*Measured at 14" Depth
7
INSTALLATION
CONTINUED
INSTALLATION CLEARANCES
WARNING: Maintain t e minimum clearan es.
antel
learan es or nstallation
If placing mantel above heater, you must meet the minimum clearance between the mantel shelf and the top of
e fire
pe i .
NOTICE: Sur ace temperatures o ad acent
walls and mantels become ot during
operation. Walls and mantels above t e
firebox may be ome ot to t e touc .
installed properly, t ese temperatures meet
t e requirement o t e national produ t
standard. Follow all minimum clearan es
s o n in t is manual.
CONNECTING TO GAS SUPPLY
WARNING: A qualified servi e person
must onne t log set to gas supply. Follow
all lo al odes. n t e absen e o lo al
odes installation s all on orm it t e
National Fuel Gas Code ANSI Z223.1/
NFPA54.
WARNING: Never onne t natural gas
log set to private (non-utility) gas ells.
is gas is commonly known as ell ead
gas.
IMPORTANT: For natural gas, check gas line pressure
before connecting heater to gas line. Gas line pressure must
be no greater than 10.5” of water. If gas line pressure is
higher, heater regulator damage could occur.
CAUTION: Never connect propane
log set directly to t e propane LP supply.
T is applian e requires an external regulator (not supplied). Install t e external regulator between t e applian e and propane
LP supply.
For propane/LP gas, the installer must supply an external
regulator. The external regulator will reduce incoming gas
pressure. You must reduce incoming gas pressure to between
11” and 14” of water. If you do not reduce incoming gas
pressure, heater regulator damage could occur. Install the
external regulator with the vent pointing down as shown in
Figure 4. Pointing the vent down protects it from freezing
rain or sleet.
ternal
egulator
Propane
Supply Tank
Figure 3 - Minimum Mantel Clearances for
Installation
Vent
Pointing
Down
Figure 4 - External Regulator with Vent Pointing
Down
8
CAUTION: Use only new, black iron or
steel pipe. Internally-tinned copper tubing
may be used in certain areas. Check your
local codes. Use pipe of 1/2" diameter or
greater to allow proper gas volume to appliance. If pipe is too small, undue loss of
pressure will occur.
Shutoff Valve
Installation must include an equipment shutoff valve,
union, and plugged 1/8” NPT tap. Locate NPT tap within
reach for test gauge hook up. NPT tap must be upstream
from appliance.
IMPORTANT: Install equipment shutoff valve in
an accessible location. The equipment shutoff
valve is for turning on or shutting off the gas to
the appliance.
Check your building codes for any special requirements for locating equipment shutoff valve
to fireplaces.
Apply pipe joint sealant lightly to male NPT threads. This
will prevent excess sealant from going into pipe. Excess
sealant in pipe could result in clogged fireplace valves.
e er u e eala
are read .
CSA/AGA Designertified quipment
Shutoff Valve With
1/8" NPT Tap*
Approved
Gas Line
3" Minimum
Pipe Cap Tee
Nipple
Joint
Propane/LP
From
ternal
Regulator (11”
W.C.** to 14”
W.C. Pressure)
Natural Gas
From Gas
Meter (7” W.C.**
to 10.5” W.C.
Pressure)
Sediment
Trap
Figure 5 - Gas Connection
* Purchase the optional CSA/AGA de i cer ified equipment
shutoff valve from your dealer.
** Minimum inlet pressure for purpose of input adjustment.
CAUTION: Use pipe joint sealant that is
resistant to liquid petroleum (LP) gas.
We recommend that you install a sediment trap in supply
line as shown in Figure 5. Locate sediment trap where it is
within reach for cleaning. Install in piping system between
fuel supply and appliance. Locate sediment trap where
trapped matter is not likely to freeze. A sediment trap traps
moisture and contaminants. This keeps them from going
into appliance gas controls. If sediment trap is not installed
or is installed wrong, appliance may not run properly.
WARNING: Test all gas piping and connections, internal and e ternal to unit, for
leaks after installing or servicing. Correct
all leaks at once.
WARNING: Never use an open flame
to check for a leak. Apply a mi ture of liquid soap and water to all joints. Bubbles
forming show a leak. Correct all leaks at
once.
Pressure Testing Gas Supply Piping
System
Test ressures n
(3.5 kPa)
ess
1. Disconnect appliance with its main gas valve (control
valve) and equipment shutoff valve from gas supply
piping system. Pressures in excess of 1/2 psi will damage
appliance gas regulator.
2. Cap off open end of gas pipe where equipment shutoff
valve was connected.
3. Pressurize supply piping system by either opening
propane/LP supply tank valve for propane/LP gas or
opening main gas valve located on or near gas meter of
natural gas or using compressed air.
4. Check all joints of gas supply piping system. Apply
noncorrosive leak detection uid to all joints. Bubbles
forming show a leak.
5. Correct all leaks at once.
6. Reconnect appliance and equipment shutoff valve to
a uppl . ec rec
ec ed fi i
r lea .
9
INSTALLATION
CONTINUED
Test Pressures Equal To or Less Than 1/2
PSIG (3.5 kPa)
1. Close equipment shutoff valve (see Figure 6).
2. Pressurize supply piping system by either opening
propane/LP supply tank valve for propane/LP gas or
opening main gas valve located on or near gas meter of
natural gas or using compressed air.
3. Check all joints from gas meter to equipment shutoff
valve for natural gas or propane/LP supply to equipment
shutoff valve for propane/LP. Apply noncorrosive leak
detection uid to all joints. Bubbles forming show a
leak.
4. Correct all leaks at once.
Open
ON
POSITION
INSTALLATION OF
DECORATIVE LOGS
Diagrams are provided on the following pages (page
11 thru 13) for the proper positioning of the provided
decorative gas logs.
Carefully follow the instruction that is provided for
the model you are installing.
We reccomend that each log be positioned on the
grate carefully, and that the installer ensure the
cut-outs in the bottom of the logs fit over the features of the grate they mate with.
Use only the logs provided. Do not add items not included with this set.
WARNING: Failure to position the parts in
accordance with these diagrams or failure
to use only parts specificly approved for
this heater may result in property damage
or personal injury.
Equipment
Shutoff
Valve
OFF
POSITION
Closed
Figure 6 - Equipment Shutoff Valve
MANUAL SHUT-OFF VALVE
GRH/OV 020
PRESSURE TESTING APPLIANCE
GAS CONNECTIONS
1. Open equipment shutoff valve (see Figure 14).
2. For natural gas, open main gas valve located on or near
gas meter. For propane/LP gas, open propane/LP supply
tank valve.
3. Make sure control knob of fireplace is in the OFF position.
4. Check all joints from equipment shutoff valve to gas
control valve. Apply noncorrosive leak detection uid
to all joints. Bubbles forming show a leak.
5. Correct all leaks at once.
6. Light fireplace (see Operating Log Set, page 13). Check
all other internal joints for leaks.
7. Turn off fireplace (see To Turn Off Gas To Log Set, page
14).
10
When operating, the burner flames should not be impinging on (touching) any of the logs. Improperly
placed logs (logs impinging the flame) can cause
excessive carbon build-up (sooting) and poor combustion.
Proper Log Placement for American Valley Models
AV18 Logs
Log #2
Log #1
Log #3
Log #5
Log #4
Log #6
Log #7
If you have any questions, please call (800) 488-1711
11
Proper Log Placement for American Valley Models
AV24 Logs
Log #1
Log #2
Log #4
Log #3
Log #5
Log #6
Log #7
If you have any questions, please call (800) 488-1711
12
OPERATING HEATER
MANUALLY - CONTROLLED
MODELS
FOR YOUR SAFETY
READ BEFORE LIGHTING
WARNING: If you do not follow
these str ct
s e actly a fire r
e pl s
ma res lt ca s g pr pert damage pers al
r r l ss
l e
A. This appliance has a pilot which must be
lighted by hand. When lighting the pilot,
follow these instructions exactly.
B. BEFO RE LIGHTING smell all around the
a pp liance a rea for gas. Be sure to smell nex t
to the floor because some gas is heavier than
air and will settle on the floor.
WHAT TO DO I F YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electric switch; do not
use any phone in your building.
• Immediately call you r gas supplier from
a n eig hb o r’s pho n e. F o llow th e g a s
supplie r’s instructions.
•If you cannot re a ch you r gas supplie r, call
the fire department.
C. Use only you r hand to push in or turn the
ga s control knob. Ne ve r use tools . If the
knob will not push in or turn by hand, don’t
try to repair it, call a ualified service tech nician or gas supplier. Fo rce or attempted
repair may result in a fi re o r explosion.
D. Do not use this appliance if any part has
been under wat e r. Immediat el y call a
ualified service technician to inspect the
a ppliance and to replace any part of the
control system and any gas cont rol which
has been under water
LIGHTING
INSTRUCTIONS
WARNING:
• If fireplace has glass d rs e er
perate th s heater th glass d rs
cl sed If you perate heater with
doors closed heat
ld p s de
fireplace will cause glass to burst
Make sure there are no obstruct s
acr ss pe
gs
fireplace
• You m st perate th s heater with
a fireplace screen in place Make
sure fireplace scree s cl sed
e re r
g heater
NOTICE: During initial operationof e
heater
r
g l gs ll g e off a
paper- r
g smell ra ge flame will
als
e prese t pe damper r window t e t smell h s will only last a
e h rs
Note: Homeowners generally prefer to operate their
heater with the chimney damper closed. This will put
all the heat intothe room. However, there may be times
you will desire the full flames of the HI heat setting,
but will find the heat output excessive. You can open
the chimney damper (if you have one) fully or partially to release some of the heat.
WARNING: amper ha dle ll
hot if heater has ee r
g
e
1. STOP! Read the safety information, colum 1 of
this page.
2. Make sure the equipment shutoff valve is fully
open.
3. Turn CONTROL KNOB clockwise
to
the OFF position
4. Wait five (5) minutes to clear out any gas. Then
smell for gas , including near the floor. If you
smell gas, STOP! Follow “B” in the SAFETY
INFORMATION, Column 1, this page. If you
don’t smell gas, go on to the next step.
13
OPERATING HEATER
continued
5. Slightly depress and turn control knob counterclockwise
to the PILOT position. Keep control
knob pressed in for five (5) seconds (see Figure 7 ).
Note: You may be running this heater for the first time
after hooking up to gas supply. If so, the control knob
may need to be pressed in for thirty (30) seconds or
more. This will allow air to bleed from the gas system.
6. With control knob pressed in, press and release ignitor
button. This will light pilot. The pilot is attached to the
burner. If needed, keep pressing ignitor button until
pilot lights.
Note: If pilot does not light, contact a qualified service
person or gas supplier for repairs. Until repairs are
made, light pilot with a match. To light pilot with a
match, see Manual Lighting Procedure , this page, column 2.
7. Keep control knob pressed in for 30 seconds after lighting pilot. After 30 seconds, release control knob.
• If control knob does not pop out when released, contact a qualified service person or gas supplier for repairs.
Note: If pilot goes out, repeat steps 3 through 7.
8. S lightly d epre ss a nd turn control knob counterclockwis e
to the HI position. The burner
should light. Set control knob to any heat level between HI and LO.
Ignitor Button
Control Knob
Figure 7 - Control Knob and Ignitor Button Location
Manual control models
Ignitor Electrode
Thermocouple
Pilot
Burner
(Note: Appearance of pilot assembly may vary by
model.)
Figure 8 - ODS Pilot Assembly
14
CAUTION: Do not try to adjust
heating levels by using the equipment shutoff valve.
VARIABLE CONTROL
OPERATION
The variable control valve can be set to any heat setting and flame height desired, by simply turning the
control knob until that setting is attained.
Even the lowest setting provides realistic daning yellow flames. Selecting higher settings produces greater
heat output. This results in increasedheating comfort.
WARNING: Do not operate heater between PILOT and LOW positions.
TO TURN GAS OFF
TO APPLIANCE
Shutting Off Heater
1. Press in and turn control knob clockwise
to the HI position.
2. Turn the control knob clockwise
to
the PILOT position.
3. Press in control knob and turn clockwise
to the OFF position.
Shutting Off Burners Only (pilot stays lit)
1. Turn the control knob clockwise
the HI position.
2. Press in and turn control knob clockwise
to the pilot position.
to
MANUAL LIGHTING
PROCEDURE
1. Follow steps 1 through 5 under Lighting Instructions, page 13.
2. Press in and hold control knob and light pilot
with a match.
3. Keep control knob pressed in for 30 seconds
after lighting pilot. After 30 seconds, release
control knob. Now follow step 8 unde Lighting
Instructions, Page13
OPERATING HEATER
Thermostatically-Controlled Models
FOR YOUR SAFETY READ
BEFORE LIGHTING
WARNING: If you do not follow these instructions
exactly, a fire or explosion may result causing property damage, personal injury or loss of life.
A. This appliance has a pilot which must be lighted by hand.
When lighting the pilot, follow these instructions exactly.
B. BEFORE LIGHTING smell all around the appliance area
for gas. Be sure to smell next to the floor because some gas
is heavier than air and will settle on the floor.
WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electric switch; do not use any phone
in your building.
• Immediately call your gas supplier from a neighbor’s
phone. Follow the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire department.
C. Use only your hand to push in or turn the gas control knob.
Never use tools. If the knob will not push in or turn by
hand, don’t try to repair it, call a qualified service technician or gas supplier. Force or attempted repair may result
in a fire or explosion.
D. Do not use this appliance if any part has been under water.
Immediately call a qualified service technician to inspect
the appliance and to replace any part of the control system
and any gas control which has been under water.
WARNING:
• If fireplace has glass doors, never operate this
heater with glass doors closed. If you operate
heater with doors closed, heat buildup inside fireplace will cause glass to burst. Also if fireplace
opening has vents at the bottom, you must open
the vents before operating heater.
• You must operate this heater with a fireplace screen
in place. Make sure fireplace screen is closed
before running heater.
WARNING: Damper handle will be hot if heater
has been running.
1.
2.
3.
4.
5.
6.
7.
8.
STOP! Read the safety information in column 1, this page
Make sure equipment shutoff valve is fully open.
Turn control knob clockwise Clockwise to the OFF position.
Wait five (5) minutes to clear out any gas. Then smell for
gas, including near the floor. If you smell gas, STOP! Follow “B” in the safety information in column 1, this page.
If you don’t smell gas, go to the next step.
Turn control knob counterclockwise C-clockwise to the PILOT
position. Press in control knob for five (5) seconds (see Figure 9).
Note: You may be running this heater for the first time
after hooking up to gas supply. If so, the control knob may
need to be pressed in for 30 seconds or more. This will allow air to bleed from the gas system.
• If control knob does not pop out when released, contact
a qualified service person or gas supplier for repairs.
With control knob pressed in, press and release ignitor button. This will light pilot. The pilot is attached to the front
burner. If needed, keep pressing ignitor button until pilot lights.
Note: If pilot does not stay lit, contact a qualified service
person or gas supplier for repairs. Until repairs are made,
light pilot with match. To light pilot with match, see Manual
Lighting Procedure. page 16.
Keep control knob pressed in for 30 seconds after lighting
pilot. After 30 seconds, release control knob.
Note: If pilot goes out, repeat steps 3 through 7. This heater
has a safety interlock system. Wait one (1) minute for system to reset before lighting pilot again.
Turn control knob counterclockwise C-clockwise to desired
heating level. The burners should light. Set control knob to
any heat level between HI and LO.
CAUTION: Do not try to adjust heating levels by
using the equipment shutoff valve.
NOTICE: During initial operation of new heater, burning logs will give off a oily, scorched smell. Orange
flame may also be present. Open damper or window
to vent smell. This will only last a few hours.
LO
Note: Home owners generally prefer to operate their heater
with the chimney damper closed. This will put all the heat into
the room. However, there may be times you will desire the full
flames of the HI heat setting but will find the heat output
excessive. You can open the chimney damper (if you have one)
fully or partially to release some of the heat.
HI
OFF
Pilo
t
Control Knob
Ignitor Button
Figure 9 - Control Knob and Ignitor Button Location
Thermostat models
15
OPERATING HEATER
Continued
OPTIONAL POSITIONING OF
THERMOSTAT SENSING BULB
For Masonry and Factory-built Metal Fireplace
If your log set cycles to pilot, but the room temperature drops to a
lower than ideal comfort level before the log set comes back on, you
may want to reposition the thermostat sensing bulb.
The thermostat sensing bulb is located near the gas valve assembly
on the mounting bracket. This location allows the thermostat to keep
the room temperature at an ideal comfort level for most fireplace
applications. For positioning the thermostat sensing bulb elsewhere, an adhesive-backed mounting clip is available.
Figure 10-ODS Pilot
THERMOSTAT
CONTROL OPERATION
The thermostat control knob can be set to any comfort level
between HI and LO. The thermostat will gradually modulate
the heat output and flame height from higher to lower settings,
or pilot, in order to maintain the comfort level you select. The
ideal comfort setting will vary by household depending upon the
amount of space to be heated, the output of the central heating
system, etc.
1.
Remove logs. Locate the gas valve assembly and thermostat
sensing bulb (see Figure 11).
2.
Carefully slide the thermostat sensing bulb out of the retaining
clamp (see Figure 11).
3.
Note: Selecting the HI setting with the control knob will cause
the burners to remain fully on, without modulating down in
most cases.
Note: The thermostat sensing bulb measures the temperature
of air near the gas control. This may not always agree with
room temperature (depending on housing construction,
installation location, room size, open air temperatures, etc.)
Frequent use of your heater will let you determine your own
comfort levels.
MANUAL LIGHTING
PROCEDURE
1.
2.
3.
Follow steps 1 through 5 under Lighting Instructions, page 14.
Depress control knob and light ODS pilot with match.
Keep control knob pressed in for 30 seconds after lighting
pilot. After 30 seconds, release control knob. Now follow
step 8 under Lighting Instructions, page 15.
TO TURN OFF GAS
TO APPLIANCE
4.
IMPORTANT: Do not force or bend the thermostat sensing
bulb or capillary.
The thermostat sensing bulb may be located to the lower right
front side of fireplace. Determine location of sensing bulb, but
do not mount sensing bulb until step 5. If you have a masonry
fireplace, see Figure 11 for location. If you have a factorybuilt metal fireplace, see Figure 12 for location. If your fireplace has glass doors, position sensing bulb directly behind
door gap on right bottom side (see Figure 13).
The mounting clip must be a minimum of 3" from bottom of
fireplace to prevent crimping of capillary. Once you have decided on a location, clean the area thoroughly. Remove the paper backing from the adhesive on back of mounting clip. Press
the clip into the new location so that the thermostat sensing bulb
will be positioned vertically with the capillary at the bottom
(see Figure 12) Slide the thermostat sensing bulb into the clip.
IMPORTANT: Do not crimp capillary (copper tube).
Gas Valve
Assembly
Shutting OFF Heater
1.
Turn control knob clockwise
OFF position.
to the
Shutting O FF Burner Only (pilot stays
lit)
1.
Turn control knob clockwise
PILOT position.
16
to the
Mounting Bracket
Thermostat
Sensing Bulb
Figure 11 - Location of Gas Valve Assembly and Thermostat
Sensing Bulb
OPTIONAL POSITIONING OF
THERMOSTAT SENSING BULB
Thermocouple
Pilot Burner
Thermostat
Sensing
Bulb
Thermostat
Sensing
Bulb
AdhesiveBacked
Mounting
Clip
AdhesiveBacked
Mounting
Clip
Figure 12 - Locating
Thermostat Sensing Bulb on
Masonry Fireplace
Figure 16 - Correct Pilot Flame Pattern
Figure 13 - Locating Thermostat
Sensing Bulb on Factory-built
Metal Fireplace
Thermostat
Sensing
Bulb
Thermocouple
Pilot Burner
Thermostat
Sensing Bulb
Adhesivebacked
Mounting
Clip
Capillary
Adhesivebacked
Mounting
Clip
Do Not
Crimp
Capillary
Glass Doors
Figure 14
- Installing
Thermostat Sensing Bulb
behind Glass Doors
Figure 17 - Incorrect Pilot Flame Pattern
Note: The correct pilot flame on natural gas units
will have a slight curve, but flame should be blue
and have no yellow or orange color.
Figure 15 Positioning the
Thermostat Sensing Bulb in
the Vertical Position with the
Capillary at the Bottom
INSPECTING BURNERS
Check pilot flame pattern and burner flame patterns
often.
PILOT FLAME PATTERN
Figure 16 shows a correct pilot flame pattern. Figure 17
shows an incorrect pilot flame pattern. The incorrect pilot
flame is not touching the flame sensor. This will cause the
flame sensor to cool. hen the flame sensor cools, the
heater will shut down.
If pilot flame pattern is incorrect, as shown in Figure
turn heater off (See To Turn Off Gas To Appliance,
page
.
• see Cleaning and Maintenance, page .
17
INSPECTING BURNERS
CONTINUED
BURNER FLAME PATTERN
WARNING: This log set is designed to
operate with flames that have yellow tips,
but are transparent blue overall. If this is
not the case, the heater could produce increased levels of carbon monoxide.
If you feel the flames are excessively yellow, have a qualified service person verify
the operation of the unit.
NOTICE: Do not mistake orange flames for
yellow tipping. Dirt or other fi e particles
enter the heater and burn, causing brief
patches of orange flame .
Figure18 shows correct burner flame pattern. Figure 19 shows
incorrect burner flame patterns. The incorrect burner flame
patterns shows sporadic, irregular flame tipping. The flame
should not be dar or have an orange reddish tinge.
Note: When using the appliance for the first time, the
CLEANING AND
MAINTENANCE
WARNING: Turn off appliance and let
cool before cleaning.
CAUTION: Keep burner and control
compartment clean. See installation and
operating instructions accompanying
heater. Inspect these areas of fireplace
before each use. Have fireplace inspected
yearly by a al fied service person. Fireplace may need more frequent cleaning due
to excessive lint from carpeting, bedding
material, pet hair, etc.
WARNING: Failure to keep the primary
air opening of the burner clean may result
in sooting and property damage.
flame will be orange for approximately one hour
until the logs cure.
BURNER INJECTOR HOLDER AND
PILOT AIR INLET OPENINGS
If burner flame patter n is incorr ec t , as shown in
Figure 18:
• Turn heater off (see To Turn Off Gas To Log Set,
page
.
• See Troubleshooting, pages
through .
The primary air inlet holes allow the proper amount of air to
mix with the gas. This provides a clean burning flame. Keep
these holes clear of dust, dirt, lint, and pet hair. loc ed air
holes will create soot. We recommend that you clean the
unit every three months during operation and have heater
inspected yearly by a ualified service person.
•
We also recommend that you eep the burner tube and pilot
assembly clean and free of dust and dirt. To clean these
parts we recommend using compressed air no greater than
30 PSI. Your local computer store, hardware store, or home
center may carry compressed air in a can. You can use a
vacuum cleaner in the blow position. If using compressed
air in a can, please follow the directions on the can. If you
don't follow directions on the can, you could damage the
pilot assembly.
Follow instructions under Cleaning And Maintaince
on this page.
Figure 18 - Correct Burner Flame Pattern
1. Shut off the unit, including the pilot. Allow the unit
to cool for at least
minutes.
. Inspect pilot and burner primary air inlet holes (on burn-
er end for dust and dirt see Figures
and
.
. low air through the ports slots and holes in the burner.
4. Chec the air opening located at the end of the burner
tube again. emove any large particles of dust, dirt lint
or pet hair with a soft cloth, bursh or vacum cleaner
nozzle.
. low air into the primary air hole on the burner.
Figure 19 - Incorrect Burner Flame Pattern
18
. In case any large clumps of dust or debris have been
pushed into the burner, repeat steps and .
CLEANING AND MAINTENANCE
CONTINUED
Clean the pilot assembly also. A yellow tip on the pilot
flame indicates dust and dirt in the pilot assembly. There
is a small pilot air inlet hole about two inches from where
the pilot flame comes out of the pilot assembly (see Figure
21). With the unit off, lightly blow air through the air inlet
hole. You may blow through a drinking straw if compressed
air is not available.
Pilot Air
Inlet Hole
Burner Air
Inlet Hole
Figure 21 - ODS Pilot Air Inlet Hole
LOG REMOVAL
Figure 20 - Burner Air Inlet Hole
If you remove logs for cleaning, be sure and follow the
instructions under Log Placement, pages 11 thru 12, to
correctly replace logs. Be sure and replace any broken
logs before operating appliance.
TROUBLESHOOTING
WARNING:Turn off log set and let cool before servicing. Only a al fied service person should service and
repair appliance.
CAUTION: Never use a wire, needle, or similar object
to clean ODS/pilot. This can damage ODS/pilot unit.
Note: All troubleshooting items are listed in order of operation.
OBSERVED PROBLEM
POSSIBLE CAUSE
REMEDY
When ignitor button is pressed
in, there is no spark at ODS/
pilot
1. Ignitor electrode positioned
wrong
2. Ignitor electrode broken
3. Ignitor electrode not connected to ignitor cable
4. Ignitor cable pinched or
wet
5. Broken ignitor cable
6. Bad piezo ignitor
1. Replace pilot assembly
2. Replace pilot assembly
3. Reconnect ignitor cable
4. Free ignitor cable if pinched
by any metal or tubing.
Keep ignitor cable dry
5. Replace ignitor cable
6. Replace piezo ignitor
19
TROUBLESHOOTING
CONTINUED
OBSERVED PROBLEM
When ignitor button is pressed
in, there is a spark at ODS/Pilot
but no ignition
POSSIBLE CAUSE
1. Gas supply turned off or
equipment shutoff valve
closed
2. Control knob is not in pilot
position
3. Control knob not fully
pressed in while pressing
ignitor button
4. Air in gas lines when
installed
5. Depleted gas supply (pro pane/LP gas)
6. ODS/pilot is clogged
7. Gas regulator setting is not
correct
S pilot lights but flame
goes out when control knob is
released
20
REMEDY
1. Turn on gas supply or open
equipment shutoff valve
2. Turn control knob to pilot
position
3. Turn to PILOT position.
Fully press in control knob
while pressing ignitor but
ton
4. Continue holding down
control knob. Repeat ignition operation until air is
removed
5. Contact local propane/LP
gas company
6. Clean ODS/pilot (see
Cleaning and Maintenance,
page 16)
7. Verify gas regulator pressure
1. Control knob not fully
pressed in
2. Control knob not pressed in
long enough
1. Press in control knob fully
3. Equipment shutoff valve
not fully open
4. Thermocouple connection
loose as control valve
5. ilot flame not touching
thermocouple, which -al
lows thermocouple to cool,
causing pilot flame to go
out. This problem could be
caused by one or both of
the following:
A) Low gas supply
B) Dirty or partially
clogged ODS/pilot
6. Thermocouple damaged
7. Control valve damaged
3. Fully open equipment shut
off valve
4. Hand tighten until snug,
then tighten 1/4 turn more
5. A) Contact local natural or
propane/LP gas company to
verify gas pressure
2. After ODS/pilot lights, keep
control knob pressed in for
30 seconds.
B) Clean ODS/pilot (see
Cleaning and Maintenance,
page 16)
6. Replace pilot assembly
7. Replace control valve
TROUBLESHOOTING
CONTINUED
OBSERVED PROBLEM
Burner does not light after
ODS/pilot is lit
POSSIBLE CAUSE
1. urner orifice(s) is clogged
2. Inlet gas pressure is too
low
REMEDY
1. Clean burner orifice see
Cleaning and Maintenance,
page 16) or replace burner
orifice
2. Contact local natural or
propane/LP gas company
Delayed ignition of burner
1. Manifold pressure is too
low
2. urner orifice(s) clogged
1. Contact local natural or
propane/LP gas company
2. Clean burner ( see Cleaning
and maintainence, page 16
or replace burner orifice
urner bac firing during
combustion
1.
1. Clean burner (see Cleaning
and Maintenance, page 16)
or replace burner orifice
2. Replace damaged burner
3. Replace gas regulator
4. Contact local natural gas or
propane/LP company
urner orifice(s) is clogged
or damaged
2. Damaged burner
3. Gas regulator defective
4. Inlet gas pressure is too
low
WARNING: If you smell gas:
• Shut off gas supply.
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any
phone in your building.
• Immediately call your gas supplier from a neighbor’s
phone. Follow the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire
department.
IMPORTANT: Operating appliance where impurities in air exist may create
odors. Cleaning supplies, paint, paint remover, cigarette smoke, cements
and glues, new carpet or textiles, etc., create fumes. These fumes may mix
with combustion air and create odors. These odors will disappear over time.
Heater produces unwanted
odors
Heater shuts off in use
ODS operates)
1. Heater burning vapors from
paint, hair spray, glues,
cleaners, chemicals, new
carpet, etc. (see IMPORTANT statement above)
2. Low fuel supply (propane/
LP gas only)
3. Gas leak See WARNING
statement in the center
of this page
1. Not enough fresh air is
available
2. Low line pressure
3. ODS/pilot is partially
clogged
1. Open window and ventilate
room.Stop using odor-caus ing products while heater is
running
2.
efill supply tan propane
LP gas only)
3. Locate and correct all leaks
(see Checking Gas Connections, page 9)
1. Open window and/or door
for ventilation
2. Contact local natural or
propane/LP gas company
3. Clean ODS/pilot (see
Cleaning and Maintenance,
page 15)
21
TROUBLESHOOTING
CONTINUED
OBSERVED PROBLEM
POSSIBLE CAUSE
REMEDY
Burner shuts off in use, burner
flame excessive
1. Connected to incorrect gas
Gas odor even when control
knob is in OFF position
1. Gas lea .See Warning
statement at top of
page
2. Control valve or gas con trol defective
ocate and correct all lea s
(seeChecking Gas Connec tions, page
2. eplace control valve or gas
control
Gas odor during combustion
1. Foreign matter between
control valve and burner
2. Gas lea .See Warning
statement at top of
page
1. Contact a ualified service
technician to remove for
eigh matter
2. ocate and correct all lea s
(see Checking Gas Connec
tions, page
for product gas type
. Verify gas type, correct by
obtaining correct gas unit
1.
SERVICE INFORMATION
REPLACEMENT PARTS
SERVICE HINTS
Note:Use only original replacement parts. This will
protect your warranty coverage for parts replaced under
warranty.
hen gas pressure is too low
• pilot will not stay lit
• heater will not produce the specified heat
• propane
gs supply may be low
Parts Under Warranty
Contact authorized dealers of this product. If they can’t supply original replacement part s , call SHM International s
Technical Service epartment at
.
hen calling SH International, have ready
• your name
• your address
• model and serial numbers of your heater
• how heater was malfunctioning
• type of gas used propane
or natural gas
• purchase date
You may feel your gas pressure is too low. If so, contact
your local natural or propane
gas supplier.
sually, we will as you to return the part to the factory.
When calling please have your model and serial
numbers of your heater ready. You can also visit
SHM International’s Technical Service web site at
www.sureheat.com.
Parts Not Under Warranty
Contact authorized dealers of this product. If they can t
supply original replacement part(s , call SHM International
at
for referral information. When calling
SH International, have ready
• model number of your heater
• the replacement part number
22
Note: Use only original replacement parts. This will
protect your warranty coverage for parts replaced under
warranty.
TECHNICAL SERVICE
You may have further uestions about installation, operation or troubleshooting. If so, contact SHM International s
Technical Service epartment at
.
AVM(18,24,30)
ITEM
1
2
2
3
4
4
5
6
7
8
8
9
10
11
11
12
13
14
15
16
16
17
18
19
20
Not Shown
QTY.
1
1
1
1
1
1
2
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
DESCRIPTION
Dual Burner
Air Shutter NG
Air Shutter LP
FRAME GRATE BURNER ASSM.""
Gas Valve, Manual NG
Gas Valve, Manual LP
Nut, ODS Mounting (M8 X .5)
Burner Support Clip
Piezo Igniter
Orifice NG
Orifice LP
Orifice Tube, Main Burner
Knob, Control Valve
Gas Regulator NG
Gas Regulator LP
Adaptor, Regulator
Elbow, .25 FNPT X .5625 Flare
Elbow,Pilot tube
Tube, Regulator to Control Valve
ODS Pilot NG
ODS Pilot LP
Tube, Control Valve to ODS
Elbow, Main Burner Outlet
Adapter, .375 FNPT X .5625 Flare
Tube, Main Gas connection
Igniter Lead
AVM18
AVM24
AVM30
RMH-120-01120
RMH-120-00260
RMH-120-00252
WIP-120-90530
RMH-120-557A
RMH-120-556A
RMH-120-00051
SBNCJ00071A
RMH-120-90945
RMH-120-SP033
RMH-120-SP051
RMH-120-TCLOT18
RMH-120-00558A/B
RMH-120-00214
RMH-120-00213
RMH-120-00030A
RMH-120-00032
RCOZZ000301
FM18-16-02T
RMH-120-08221
RMH-120-08418
WPP-120-90435
RMH-120-00082
SH111
WIP-120-90414
RMH-120-00021
RMH-120-01430
RMH-120-00260
RMH-120-00252
WIP-120-90534
RMH-120-557A
RMH-120-556A
RMH-120-00051
SBNCJ00071A
RMH-120-90945
RMH-120-SP3MM
RMH-120-SP049
RMH-120-TCLOT24
RMH-120-00558A/B
RMH-120-00214
RMH-120-00213
RMH-120-00030A
RMH-120-00032
RCOZZ000301
FM18-16-02T
RMH-120-08221
RMH-120-08418
WPP-120-90435
RMH-120-00082
SH111
WIP-120-90414
RMH-120-00021
RMH-120-01430
RMH-120-00260
RMH-120-00252
WIP-120-90534
RMH-120-557A
RMH-120-556A
RMH-120-00051
SBNCJ00071A
RMH-120-90945
RMH-120-SP3MM
RMH-120-SP049
RMH-120-TCLOT24
RMH-120-00558A/B
RMH-120-00214
RMH-120-00213
RMH-120-00030A
RMH-120-00032
RCOZZ000301
FM18-16-02T
RMH-120-08221
RMH-120-08418
WPP-120-90435
RMH-120-00082
SH111
WIP-120-90414
RMH-120-00021
Burner Model: AVT18 and AVT24/30
14
2
1
5
6
6
12
3
14
13
7
13
12
4
16
10
11
8
15
9
(Gas supply tube may be carefully
bent into needed shape)
ITEM
1
2
2
3
4
4
5
6
7
8
8
9
11
12
12
13
14
15
16
24
DESCRIPTION
Dual Burner
Air Shutter NG
Air Shutter LP
Elbow, .375 MNPT X .375 Flare
Orifice NG
Orifice LP
FRAME, GRATE BURNER ASSM.
Burner Support Clip
Piezo Igniter with nut
Gas Valve, T/Stat NG
Gas Valve, T/Stat LP
Adapter 375 MNPTx5625 MUNF-4L
Orifice Tube, Main Burner
ODS Pilot NG
ODS Pilot LP
Tube, Control Valve to ODS
Nut, ODS Mounting
Pipe Elbow, 3/8 Street
Tube, Main Gas Supply
QUANTIT
1
1
1
1
1
1
1
2
1
1
1
1
1
1
1
1
2
1
1
AVT18
RMH-120-01120
RMH-120-00260
RMH-120-00252
RMH-120-00062
RMH-120-SP033
RMH-120-SP051
RMH-120-10000
FCHD1809008
RMH-120-90945
FCBF09031NG
FCBF09031LP
FCHD2409013
RMH-120-09003
RMH-120-008419
RMH-120-008421
WIP-120-90432
RMP-122-0062
FCHD2409014
RMH-120-90414
AVT(24,30)
RMH-120-01430
RMH-120-00260
RMH-120-00252
RMH-120-00062
RMH-120-SP018
RMH-120-SP049
RMH-120-20000
FCHD1809008
RMH-120-90945
FCBF09031NG
FCBF09031LP
FCHD2409013
RMH-120-09003
RMH-120-008419
RMH-120-008421
WIP-120-90432
RMP-122-0062
FCHD2409040
RMH-120-90414
NOTES:
NOTES:
NOTES:
WARRANTY INFORMATION
KEEP THIS WARRANTY
Model ______________________________
Serial No. ___________________________
Date Purchased _____________________
Always specify model and serial numbers when communicating with the factory.
LIMITED WARRANTY
Emberside warrants the components of this appliance to be free from defects in material and workmanship for
one (1) year from the date of purchase. Emberside, at its option, will repair or replace this product or any component of the product found to be defective during the warranty period. Replacement will be made with a new
manufactured product or component. If the product is no longer available, replacement may be made with a
similar product of equal value. This warranty does not include transportation or shipping costs of any kind.
This your exclusive warranty.
This warranty is valid for the original retail purchaser from the date of initial retail purchase and is not transferable. Keep the original sales receipt. Proof of purchase is required to obtain warranty parts.
This warranty does not cover normal wear of parts such as scratches and dents of the components or damage
resulting from any of the following:
• negligent use or misuse of the product, including exposing the product to chemicals or cleaning products not
approved by Emberside.
• corrosion, rust or discoloring of any kind
• use or installation contrary to specified instructions and applicable building codes, including heating the
product to temperatures above its rated specifications which can cause considerable warping
• disassembly, including removal of the product from a built-in installation
• damage resulting from accident, alteration, misuse, abuse, hostile environments, or improper installation
• repair or alteration
• acts of God, such as fire, flood, hurricanes, and tornadoes
• gas cylinders, propane tanks or other fuel delivery systems, including connections to a household fuel supply
• usage other than single-family household use such as commercial or industrial use
• minor warping or discoloration of parts, which is normal and not a defect under this warranty
DO NOT RETURN THIS PRODUCT TO THE PLACE OF PURCHASE
If the appliance does not operate properly, first thoroughly carry out the instructions provided with the unit to
ensure that the appliance is installed correctly and check the troubleshooting section in the use and care manual.
We recommend you return the warranty registration card so that you can be contacted when any questions of
safety arise that could affect you. The return of the warranty registration card is not a condition for warranty
coverage.
ecause of continuing product improvement, these specifications are subject to change without notice.
If you have other questions or need replacement parts, contact our Customer Service Hotline at (800) 488-1711
or visit our website at:
www.emberside.com
Emberside
213 New Porter Pike, Bowling Green KY 42103
(800) 488-1711
RTP2015
RMH-130-ESAVF
RTP
09/2015
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