Technical Manual
SECTION 3
 / CTM / CTS / CTMS / CBT / CBTM / CTMC
CT
SERVICE MENU
FOX2
© 2015 by Thermoplan AG, subject to change
REV-8
3.1
Technical Manual

SECTION 3
Modifications journal
Revision:
Date:
0
2011-06-15
Basic document, first edition
Modifications
Initials:
RZ
1
2011-08-08
Miscellaneous changes
RZ
2
2013-02-12
Complete revision
RZ
3
2013-07-24
Complete revision
TFO
4
2013-11-12
Rinse time changed
MST
5
2015-02-03
New functions added
MST
6
2015-06-03
Description of CF card change added
MST
MST
7
2015-11-24
Self service mode added
8
2016-02-26
Added instructions for machine configuration
RZ
9
10
© 2015 by Thermoplan AG, subject to change
REV-8
3.2
Technical Manual
SECTION 3

Index
1. General handling ...........................................................................................................................................4
2. Settings..........................................................................................................................................................6
3. Product Settings...........................................................................................................................................11
4. Product Prices..............................................................................................................................................16
5. Statistics......................................................................................................................................................17
6. Regional Settings.........................................................................................................................................18
7. System Check...............................................................................................................................................19
8. Error History.................................................................................................................................................20
9. Factory settings............................................................................................................................................20
10. Setting the machine configuration (machine type).........................................................................................26
11. Self service mode.........................................................................................................................................27
11. Description of the different functions............................................................................................................30
12. Change CF card............................................................................................................................................31
13. Replacing defective CPU...............................................................................................................................32
© 2015 by Thermoplan AG, subject to change
REV-8
3.3
Technical Manual
1. General handling
SECTION 3
1. General handling
By entering different service codes you can enter different service levels:
User Level: Code 111111
Access to all menus, but with limited setting options. Only the user-specific settings are available.
Technician Level: Code 137900
Access to all menus and settings.
To access the different service levels please proceed as follows:
Note:
The service level can be exited at any time by touching the upper left display area.
1.Press and hold the status bar (top left corner).
The „Enter PIN“ window appears.
2.Enter the desired PIN and confirm with
.
Enter PIN
******
7
8
9
4
5
6
1
2
3
3.The following screen appears:
© 2015 by Thermoplan AG, subject to change
REV-8
3.4
Technical Manual
SECTION 3
1. General handling
To change settings, enter the desired menu, tap on the parameter name and enter the new value in the popup-window.
The popup-window is arranged as follows:
Coffee temperature
Parameter
92
Change value to positive /
negative
7
8
9
4
5
6
1
2
3
+/-
0
.
Confirm
Decimal point
Value
Deletes last digit
MAX
DEF
MIN
Max. value
Default value
Min. value
Cancel
Exit menu and save settings:
To leave the menu and safe the settings, tap the upper left display section. The following screen appears for a few
seconds:
© 2015 by Thermoplan AG, subject to change
REV-8
3.5
Technical Manual
2. Settings
SECTION 3
2.Settings
Here you can change common machine settings, e.g. the coffee temperature, the water connection or after which time
the screensaver becomes active.
© 2015 by Thermoplan AG, subject to change
REV-8
3.6
Technical Manual
2. SECTION 3
Settings
Parameter
Default
The following settings are available:
The parameter „Coffee temperature“ defines the maximum temperature in the coffee boiler.
92 °C
Coffee temperature
74 °C
74 °C
Note:
• After a cold start, the machine has to reach the preset value of the parameter „Coffee readytemperature“
again before a product can be dispensed.
• If the water temperature in the boiler sinks under that value, the heating heats up completely until the
preset value is reached.
The parameter „Tubtemp“ defines the maximum temperature in the brewed coffee tub.
The parameter „Tubreadytemp“ defines the water temperature which is detected by the NTC in the brew tub.
Is this temperature reached, brew products will be cleared and can be selected on the touchscreen.
74 °C
60 °C
Tubreadytemp
Autosteamtemperature
Note:
• Indirectly, this setting also influences the milk products. A high rotational speed in the heating coils leads to
a lower milk temperature and a low rotational speed leads to a higher milk temperature.
• If the temperature in the boiler sinks less than 10 °C below the preset value, the heating will clock the
temperature up step by step. If the temperature sinks lower than 10 °C under the preset value, the heating
heats up completely.
The parameter „Coffee readytemperature“ defines the minimum water temperature in the boiler that has to be
reached to dispense a product.
If the water temperature is below the set temperature there will be a waiting time until the boiler has reached the
programmed temperature. The message „Please Wait, Heating up“ appears on the display.
Coffee
readytemperature
Tubtemp
Description
Note:
If the water temperature in the boiler sinks under that value, brew coffee products are disabled. The heating then
heats up completely until the preset value is reached.
The parameter „Autosteamtemperature“ defines the temperature at which the „auto steam dispensing“ stops.
Note: As soon as the preset steam temperature is reached, the machine stops dispensing steam.
The parameter „Filteralarm“ defines the amount of water that can be dispensed until the filter cartridge must be
replaced. As soon as the defined amount is reached, the message „Change water filter“ is shown on the display.
The life span of the water filter can be determined through a water test.
0l
Filteralarm
To reset the counter after exchanging the filter cartridge:
1. Enter menu „Statistics“.
2. Tap on „Water quantity filter“ on the left side under „Total“.
3. Confirm to reset the counter.
Note:
The machine can still be used despite the message.
© 2015 by Thermoplan AG, subject to change
REV-8
3.7
Technical Manual
Settings
Parameter
SECTION 3
Default
2. Description
The parameter „Grounds alarm“ defines the capacity of the grounds drawer. If the set value is exceeded, the
message „Empty grounds drawer“ is shown on the display.
800 g
Grounds alarm
Note:
• If the coffee machine is not used often, it is recommended - for hygenic reasons - to set the parameter to a
lower value to make sure the drawer is frequently emptied.
• The setting „Not active“ is used when no grounds drawer is required and the coffee grounds fall through
the bottom opening of the coffee machine‘s chassis directly into a waste bin.
The parameter „Service interval“ defines the number (x1000) of brew cycles which can be performed before a
service is required.
As soon as the defined number is reached, the message „Service required“ is shown on the display.
50 kPort.
Service interval
To reset the counter after service was performed:
1. Enter menu „Statistics“.
2. Tap on „Service counter“ on the left side under „Total“.
3. Confirm to reset the counter.
Note:
The machine can still be used despite the message appearing.
The parameter „Cleaning alarm“ defines after how many beverages the machine shows the message „Cleaning
required“.
Cleaning alarm
Coffee cleaning cycle type 1: without milk dispensing
The message „Cleaning required“ appears 46h after the first coffee product has been dispensed. The timer on the
display will count down from 2h.
If no cleaning cycle has been successfully performed after these 2 hours, the machine will be locked and no products can be dispensed.
1000
Coffe cleaning cycle type 2:
© 2015 by Thermoplan AG, subject to change
The message „Cleaning required“ appears 22h after the first coffee product has been dispensed. The timer on the
display will count down from 2h.
If no cleaning cycle has been successfully performed after these 2 hours, the machine will be locked and no products can be dispensed.
REV-8
3.8
Technical Manual
SECTION 3
Settings
Parameter
Default
2. With parameter „Water supply“ the type of water supply (freshwater or tank) can be set.
Off
Show product
name
Note:
• If the machine is supplied with a water tank, the parameter „tank“ has to be activated so that the pump
will be activated for the backwash and bypass.
• Thermoplan recommends the use of an external booster water pump if the machine is equipped with a
tank.
If a cash system is connected to the coffee machine, the interface in use (KMIP / KBOX / MDB / KMIP para / KBOX
x2) can be set in the menu „Payment interface“ (see also Technical Manual section „Interface“).

Freshwater
Water supply
Payment interface
Description
If the parameter „Show product name“ is activated () the product name will be displayed on the product selection screen. Otherwise (X) no product names will be shown on the product selection screen.
If the parameter „Show product price“ is activated () the prices set in the menu „Product prices“ will be shown
on the product selection screen.
X
Show product price
Refrigerator
temperature
Show fridge temperature
EUR
X
5s
X
Show Time
4.0 °C
Screensaver interval time
The parameter „Screensaver on after“ definies the time (in minutes) to elapse for the screensaver to appear after
the touchscreen has been used last.
WARNING: If the screensaver is activated, do not set the time in the parameter „Screensaver on after“ to 0!
Otherwise it won‘t be possible to access the service menu because the screensaver will be started immediately!
If the parameter „Showtime“ is activated (), the time set in the menu „Regional Settings“ will be displayed on
the product selection screen.
The parameter „Refrigerator temperature“ regulates the inside temperature of the refrigerator.
Shows the refrigerator temperature in the top right corner of the display (only CTM RU).
The parameter „Key layout“ changes the layout and amount of product keys shown on the display.
4x2: Shows two rows with four product buttons.
4x3: Shows three rows with four product buttons.
5x3: Shows three rows with five product buttons.
If the parameter „Dotposition x.xx“ is activated (), the product prices will be displayed with a decimal place (e.g.
1.00). If inactive, the product prices will be displayed without a decimal place (e.g. 100).
Key layout
Dotposition x.xx
The parameter „Screensaver interval time“ definies the time (in seconds) between individual screensaver-pictures.
4.0 °C
Screensaver on
after
If the parameter „Screensaver“ is activated (), the screensaver appears on screen after a set period of time
without using the touchscreen. A preset sequence of pictures is shown.
4x3
Screensaver
With the parameter „Currency symbol“ the desired currency symbol (CHF / EUR / $ / £ / ¥ / SEK / empty) for the
product prices can be selected.

Currency symbol
5 min
Note:
Product prices can also be set if there is no payment system used with the machine.
© 2015 by Thermoplan AG, subject to change
REV-8
3.9
Technical Manual
Settings
Parameter
SECTION 3
Default
2. Description
Milchreinigung Variante1 :Einstellung: Reinigungsalarm1 00:00 im Reinigungsalarm2 00:00
00:00
Cleaningalarm 1
Die Meldung „Reinigung notwendig“ erscheint 22 h nach dem ersten Milchproduktebezug. Der Zeitzähler von 2h
wird auf dem Display heruntergezählt.
Wird in diesen 2h keine Reinigung erfolgreich durchgeführt, wird die Maschine gesperrt und es können keine
Produkte mehr auf der Maschine bezogen werden.
Milchreinigung Variante 1: Einstellung Reinigungsalarm1 10:00
Wird ein Milchbezug gemacht muss die Reinigung 10:00 Uhr durchgeführt werden.
Milchreinigung Variante2: Einstellung: Reinigungsalarm1 10:00 im Reinigungsalarm2 22:00
Chocofan product
00:00
Chocofan standby
empty
Brewtimer 6 level
00:00
Brewtimer 6 start
empty
Brewtimer 5 level
00:00
Brewtimer 5 start
empty
Brewtimer 4 level
00:00
Brewtimer 4 start
„Brewtimer 3 level“ defines the amount of coffee, which will be prebrewed after brewtimer 3 has started the
brewing process.
The value for „Brewtimer 4 start“ times the fourth daily brewing process.
empty
Brewtimer 3 level
The value for „Brewtimer 3 start“ times the third daily brewing process.
„Brewtimer 4 level“ defines the amount of coffee, which will be prebrewed after brewtimer 4 has started the
brewing process.
00:00
Brewtimer 3 start
„Brewtimer 2 level“ defines the amount of coffee, which will be prebrewed after brewtimer 2 has started the
brewing process.
The value for „Brewtimer 5 start“ times the fifth daily brewing process.
empty
Brewtimer 2 level
The value for „Brewtimer 2 start“ times the second daily brewing process.
„Brewtimer 5 level“ defines the amount of coffee, which will be prebrewed after brewtimer 5 has started the
brewing process.
00:00
Brewtimer 2 start
„Brewtimer 1 level“ defines the amount of coffee, which will be prebrewed after brewtimer 1 has started the
brewing process.
The value for „Brewtimer 6 start“ times the sixth daily brewing process.
empty
Brewtimer 1 level
The value for „Brewtimer 1 start“ times the first daily brewing process.
„Brewtimer 6 level“ defines the amount of coffee, which will be prebrewed after brewtimer 6 has started the
brewing process.
40%
Brewtimer 1 start
Der Reinigungszyklus kann auf 1 Milchreinigung am Tag über den Menüpunkt Reinigungsalarm1 oder mit Reinigungsalarm2 auf 2 Milchreinigungen innerhalb 24 eingestellt werden.
Wird der Reinigungsalarmr1 auf 10:00 Uhr eingestellt, kann der Reinigungstimer2 auf 22:00 Uhr ± 4h eingestellt werden. Die Meldung „Reinigung notwendig“ erscheint 2h bevor die eingestellt Zeit abgelaufen ist und die
Maschine gesperrt wird.
The parameter „Chocofan standby“ defines the ventilation capacity (rotational speed of the motor) when no
chocolate products are being dispensed. The fan prevents moisture from getting into the chocolate powder.
90%
00:00
Cleaningalarm 2
The parameter „Chocofan product“ defines the ventilation capacity (rotational speed of the motor) when chocolate products are being dispensed.
© 2015 by Thermoplan AG, subject to change
REV-8
3.10
Technical Manual
3.
SECTION 3
Product Settings
3. Product Settings
In the menu „Product Settings“ the products can be customized to suit individual needs.
Choose the product you like to change on the left-hand side. The product settings can then be customized on the righthand side.
Test grinding
Double product
Change mill
Test-coffee
The button „Test-coffee“ can be used to check the new settings without the need to exit the service menu before.
© 2015 by Thermoplan AG, subject to change
REV-8
3.11
Technical Manual
3.
Product Settings
SECTION 3
Parameter
Default
The following settings are available:
Description
The parameter „Product name“ defines the name displayed on the product key. The name can be defined
independently of the recipe.
Recipe
The parameter „Recipe“ contains various predefined basic settings (eg. for coffee, espresso, cappuccino, etc.)
which will be used as templates for the current product.
Default
The parameter „Default“ defines which grinder is used for the preparation of the recipe without selecting the
„Change mill button“.
2
Product name
The parameter „Multiple“ is used to dispense the same product multiple times by pressing the product key only
once.
1
Multiple
The multiple dispense feature can be programmed for each beverage individually.
Example: If you assign 3 mulitple beverages to a product, the product will be dispensed automatically three
times in a row by pressing the product key once (uses the recipe defined for „1 cup“).
Coffee aroma
M2 1 cup
0%
Coffee aroma
M1 2 cups
With the parameter „Coffee aroma“ the values for Prebrew Time, Relax Time and Press After Time are adjusted
percental in one step to brew the chosen recipe stronger or weaker.
The coffee aroma can be adjusted by decreasing (weaker taste) or increasing (stronger taste) the procentual
value.
0%
Coffee aroma
M1 1 cup
0%
Multiple beverages can also be dispensed by using the default button „Multiple“.
Example: If one of the product keys is programmed with „Multiple“ it is possible to multiply 2 - 9 products
dispensed, following the recipe for „1 cup“ by using the Double Product key.
Coffee aroma
M2 2 cups
Note:
The coffee aroma depends on the customers specifications. The service technician adjusts all the parameters to
achieve the best possible coffee quality. During a service visit, the technician can reset the parameters (0%) if
necessary.
0%
Tip: Change the aroma in 5%-steps and check the result.
(weaker) - 30%
© 2015 by Thermoplan AG, subject to change
0
+ 30% (stronger)
REV-8
3.12
Technical Manual
SECTION 3
Product Settings
Parameter
Default
3.
Description
The parameter „Water quantity“ defines the amount of water (in ticks) used for the product.
Water quantity
1 cup
POD: The „Water quantity POD“ can only be defined for 1 cup.
Water quantity
2 cups
Milk quantity
1 cup
Milk quantity
2 cups
Foam quanitiy
1 cup
Denpends on the recipe
Water quantity
POD
The parameter „Milk quantity“ defines the amount of milk (in seconds) used for the product.
The parameter „Foam quantity“ defines the amount of milk foam (in seconds) used for the product.
Foam quantity
2 cups
The parameter „Outlettime“ defines the amount of brewed coffee (in seconds) from the brew tank is used for
the product.
Outletvalve
The parameter „Outletvalve“ defines the outlet from which the brew product is dispensed.
Use milk type 2
If the parameter „Use milk type 2“ is activated (), the product will be dispensed with milk type 2. If only 1
type of milk is available, the product will be dispensed with this type of milk automatically. If inactive (X), only
milk type 1 will be used.
Choco powder
6.5 s
Choco quantity
Note:
• This parameter can only be activated in combination with the machine option „2 milk types“ and with
the menu „Milk level mesure: Milk 1+2“. If „Milk 1+2“ is active, a new function button appears on the
touchscreen.
• Generally, the „Mill change“ option will be replaced by the „Milk change“ option. The changeover works
the same as for mill 1+2.
The parameter „Chocolate quantity“ defines the amount of chocolate powder-water-mix (in seconds) which will
be used for the product.
100%
X
Outlettime
The parameter „Choco powder“ defines the capacity of the powder output (in %) during the defined amount of
chocolate in seconds.
© 2015 by Thermoplan AG, subject to change
REV-8
3.13
Technical Manual
Product Settings
Parameter
Default
3.
SECTION 3
Description
Powder quantity
M1 1 cup
With the parameter „Powder quantity“, the grinding time of both mills can be adjusted. A individual amount of
powder can be programmed for every recipe.
Powder quantity
M1 2 cups
For this product to be dispensed, the 2x button must be pressed and *Allow double products“ must be active in
the settings (see chapter 3.15).
Powder quantity
M2 1 cup
The mill-change-button must be active or the recipe-setting must be on Default 2 (so that the product will be
dispensed from mill 2).
Powder quantity
M2 2 cups
The parameter „Prebrew time“ defines the amount of water (in seconds) that is added to the dry coffee powder
to release its flavours. This value is deducted from the parameter „Water quantity“ (in tics) that is set for this
recipe.
Prebrew time
M1 1 cup
Prebrew time
M1 2 cups
The parameter „Prebrew time POD“ defines the amount of water (in seconds) that is added to the dry coffee
powder to release its flavours. This value is deducted from the parameter „Water quantity POD“ (in tics) that is
set for this recipe.
Prebrew time
M2 2 cups
Prebrew time
POD
Relax time
M1 1 cup
Relax time
M1 2 cups
Depends on the recipe
Prebrew time
M2 1 cup
The parameter „Relax time“ defines the waiting time (in seconds) between prebrew time and the dispensing of
the product.
Note:
Setting a waiting time without prebrew time has no influence on the dispensed product.
Relax time
M2 1 cup
Relax time
M2 2 cups
Relax time
POD
Press after
M1 1 cup
The parameter „Press after“ defines the level of compression of the coffee cake or the dry coffee powder.
Setting this parameter can optimise the dispense/flow time of the product.
Press after
M1 2 cups
Press after
M2 1 cup
- 30% (shorter flow time)
0
+ 30% (longer flow time)
Press after
M2 2 cups
© 2015 by Thermoplan AG, subject to change
REV-8
3.14
Technical Manual
SECTION 3
Product Settings
Parameter
Default
3.
Description
Bypass 1 cup
The parameter „Bypass“ defines the amount of water (in %) which does not go through the coffee cake. With
the parameter „Bypass“ the ratio between coffee and hot water can be regulated.
Bypass 2 cup
Example:
If the value for „Bypass“ is set to 30%, 70% of the water defined in the parameter „Water quantity“ gets
pumped through the ground coffee. The remaining 30% are directly dispensed into the cup.
Airvalvedelay 1 cup
The parameter „Airvalvedelay 1 cup“ defines the time (in seconds) between the start of the brewing process
and product dispense. During the programmed time, the valve at the outlet of the brew group remains closed
to create an overpressure in the brewing chamber. If this value is „0“ the valve is opened during the entire
brewing process.
Airvalvedelay 2 cups
Add milk
Depends on the recipe
Note:
The parameter „Airvalveoption“ in the factory settings must also be activated.
The parameter „Airvalvedelay 2 cups“ defines the time (in seconds) between the start of the brewing process
and the dispensing of the product. During the programmed time, the valve at the outlet of the brew group
remains closed to create an overpressure in the brew chamber. If this value is „0“ the valve stays open during
the entire brewing process.
Note:
The parameter „Airvalveoption“ in the factory settings must also be activated.
With the parameter „Add milk“ three different dispensing times can be selected for the milk or foam after
choosing a milk product:
• At the beginning: milk is dispensed before coffee.
• Meanwhile: milk and coffee are dispensed simultaneously.
• At the end: milk is dispensed after coffee.
Steamtime (max)
„Steamtime (max)“ defines the maximum duration the steam dispenser is on before it is switched off automatically.
Mill change allowed
The parameter „Mill change allowed“ makes it possible to use all the set parameters of mill 2 (resp. 1) if the
selected product has mill 1 (resp. 2) deposited as default.
Double product
allowed
With the parameter „Double product allowed“ it is possible to dispense the chosen product as a double product. Therefore press the „2X“- button. „X“ appears on the touch screen.
Functions
Learn water
quantity
With the parameter „Learn water quantity“ the water quantity can be adjusted manually. The dispensing starts
when the button is pressed. As soon as the desired level of water is reached, the process can be stopped by
pressing the same button again. The dispensed amount of water will be saved.
Learn milk quantity
With the parameter „Learn milk quantity“ the milk and milk foam quantity can be adjusted manually. The dispensing starts when the button is pressed. By pressing the same button again, the process is stopped and the
amount of milk dispensed is saved. Now milk foam is dispensed. By pressing the button, the process is stopped
and the value saved.
© 2015 by Thermoplan AG, subject to change
REV-8
3.15
Technical Manual
4. Product Prices
SECTION 3
4. Product Prices
In this menu the prices for every product can be set. The prices will be shown on the product beverage screen and will
be used when connected with a payment system.
Note:
The following menu settings have to
be checked and set:
Settings
• Show product price
• Currency symbol
Price for 2 cups,
m-right
Default
0
Price for 1 cup,
POD
Free product
x
Price for 2 cups,
m-left
0
Price for 1 cup,
m-left
With the parameter „Price for 1 cup“ prices for every single product and way of dispense (1 or 2 cups, mill 1 or 2)
can be assigned.
0
Price for 1 cup,
m-right
Description
0
Parameter
0
The following settings are available:
© 2015 by Thermoplan AG, subject to change
If the parameter „Free product“ is activated (), the product can be directly purchased for free over the touch
screen.
REV-8
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Technical Manual
5.
SECTION 3
Statistics
5.Statistics
The menu „Statistics“ shows useful information, like how often a product has been dispensed or the cleaning has been
performed.
By pressing the products list the product counter can be deleted. All other
counters can be cleared in the same
way.
The following settings are available:
Parameter
Description
Total Operator
Number of all dispensed products (coffee / tea / brew / chocolate products). This counter can be reset by the operator
or the technician.
Total Technician
Number of all dispensed products (coffee / tea / brew / chocolate products). This counter can only be reset by the
technician.
Water for products
Amount of water (in liter) used for products.
Water for cleaning
Amount of water (in liter) used for cleaning.
Cleaning counter
Number of successful cleanings.
Cleanings interrupted
Number of interrupted cleanings.
Servicecounter
Number of brew cycles since last service.
Guaranteecounter
Number of dispensed products since machine installation (this counter can not be reset).
Milkcounter
Operating time (in minutes) of the milk pump for dispensing milk products.
Watercounter filter
Amount of water (in liter) flown through the water filter since last filter change.
© 2015 by Thermoplan AG, subject to change
REV-8
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Technical Manual
6.
Regional Settings
SECTION 3
6. Regional Settings
Use this menu to change the screen language, date and time by pressing on the particular option.
By pressing on the date or time, a new window will appear, where you can set the current date and time and activate
daylight saving time.
Time
Date
May
Mo Di
3
Daylight saving time
2010
Mi Do Fr
6
7
Sa
So
1
2
8
9
4
5
10 11
12
13 14
15 16
17 18
19
20 21
22 23
24 25
26
27 28
29 30
Automatic is on
Time
13:28:30
31
© 2015 by Thermoplan AG, subject to change
REV-8
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Technical Manual
7.
SECTION 3
System Check
7. System Check
Use this menu to test the Inputs and Outputs of the machine. Pressing the name of an Output will start its function (e.g.
pressing „Mill 1“ will start the mill on the left-hand side).
Note:
If the menu „system check“ is open
coffee boiler heating, fan (option),
tub heating (CBT, CBTM), choco fan
(CTMC) and steam boiler heating (CTS)
are only activated if they are selected in
„Outputs“.
Further information for testing the
components can be found in Chapter 6
„Troubleshooting.“
In the same menu there is an option to check the touchscreen for functionality (not available for CTM RU). Press on
„Touchpanel test“ to start the test-program, a grid will appear on the screen. After every touch on the screen a red
„dot“ should appear on the same spot.
Zum Verlassen Touch 2s berühren
To exit the test-program touch the
screen on any position for at least 2
seconds.
© 2015 by Thermoplan AG, subject to change
REV-8
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Technical Manual
8.
Error Hystory
SECTION 3
8. Error History
The last 63 error messages are saved. The most recent error appears on top of the list which shows the date and time.
1.8 Factory settings
If problems appear after adjusting the parameters (e.g. Product parameters), the default settings of the machine can be
restored. Other parameters (e.g. revolutions, rinse times etc.) can also be set in this menu.
It‘s important to save the parameters
after adjusting them (Backup Data)!
A complete reset should only be done if
its absolutely necessary. All the clientspecific adjustments will be lost.
Before switching off the machine,
all the data must be saved on to a
CompactFlash®-card (Backup Data).
© 2015 by Thermoplan AG, subject to change
REV-8
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Technical Manual
SECTION 3
9.9. Factory
Settings
Factory
Settings
Parameter
Default
9. Factory Settings
Description
The parameter „Machine type“ is used to change the configuration of the machine.
Standard
Machine type
See p. 26 for detailed instructions and the changing settings and parameters.
Note:
The selection window is only available, if more than one configuration is saved.
To confirm the new values, press the button „Save -> CPU“ to save your selection.
Tearevolution
1200 rpm
Coffeerevolution
1800 rpm
Revolutions
The parameter „Coffee revolution“ is used to change the revolution for coffee products.
Note:
Different revolutions have no influence on the coffee product because the pressure is regulated by the motor‘s
bypass.
The parameter „Tea revolution“ is used to change the revolution for tea products.
Note:
Different revolutions have no influence on the tea product because the pressure does not have an impact on
tea products.
The parameter „Bypass revolution“ is used to change the revolution for the bypass.
1200 rpm
Bypassrevolution
Note:
Different revolutions don‘t affect the bypass because the pressure does not have an impact on the bypass.
The parameter „Milk revolution“ is used to change the revolution for milk products.
1400 rpm
Milkrevolution
Note:
• By changing the revolution, the outlet milk temperature rises (low revolution) or falls (high revolution).
Additionally, too hot milk at the outlet leads to clogging of the heating coil or burning of the milk.
• Careful: Altering the parameter „Coffee temperature“ also has an influence on milk- and foam temperature!
• The amount of milk dispensed can vary significantly when changing the revolution because the milk
output is timed.
• The approximate temperature, measured on the outside of a plastic cup, is 70 °C +/-3 °C.
The parameter „Foam revolution“ is used to change the revolution for milk foam products (using milk type 1).
1800 rpm
Foamrevolution1
© 2015 by Thermoplan AG, subject to change
Note:
• By changing the revolution, the outlet milk foam temperature rises (low revolution) or falls (high revolution). Too hot milk foam at the outlet leads to clogging of the heating coil or burning of the milk foam.
• Careful: Altering the parameter „Coffee temperature“ also affects the foam temperature!
• The quality of the milk foam dispensed changes significantly if the revolution is changed. All associated
parameters have to be readjusted (e.g. air quantity, foam quantity etc.).
• The amount of milk foam dispensed can vary significantly when changing the revolution because the milk
foam output is timed.
REV-8
3.21
Technical Manual
Parameter
Default
9.9. Factory
Settings
Factory
Settings
SECTION 3
Description
The parameter „Foam revolution“ is used to change the revolution for milk foam products (using milk type 2).
1800 rpm
Foamrevolution2
Note:
• By changing the revolution, the outlet milk foam temperature rises (low revolution) or falls (high revolution). Too hot milk foam at the outlet leads to clogging of the heating coil or burning of the milk foam.
• Careful: Altering the parameter „Coffee temperature“ also affects the foam temperature!
• The quality of the milk foam dispensed changes significantly if the revolution is changed. All associated
parameters have to be readjusted (e.g. air quantity, foam quantity etc.).
• The amount of milk foam dispensed can vary significantly when changing the revolution because the milk
foam output is timed.
Rinse & cleaning
The cold start rinse is performed if the coffee boiler temperature is below 40 °C.
Rinsetime after
milk product
Rinsetime after
Milkbeverage hot
Rinsetime after
Milkbeverage cold
5 min
5s
1.0 s
Min. Rinsetime after
milk product
The parameter „Rinse Interval Milk“ sets the time (in minutes) that has to pass for the machine to automatically
perform a short rinse after dispensing the last milk product.
6.0 s
Rinse Interval Milk
The parameter „Rinse Interval Coffee“ sets the time (in minutes) that has to pass for the machine to automatically perform a short rinse after dispensing the last coffee product.
3.0 s
Rinse Interval Coffee
Notice: During the cold start rinse, 1.5l of water are pumped through the coffee boiler to make sure it is filled
up. This parameter can not be adjusted by the technician.
5 min
1.5l
Cold start rinse
8s
Macchiato waittime
4s
Milksucktime normal
© 2015 by Thermoplan AG, subject to change
This option is only active if e.g. a Cappuccino has a higher coffee content than milk content. Additionally, coffee
and milk must be dispensed into the cup at the same time.
If the coffee content is higher than the milk content, performing a rinse before dispensing is impossible because
the water for the coffee is controlled by the flowmeter. The water for the milk rinse is also controlled by the
flowmeter. This means that at least a minimal rinse must be performed, so that the milk doesn‘t clog the coil.
The parameter „Rinsetime after milk product“ sets the time (in seconds) in which the milk is pushed back into
the refrigerator area. This rinse always performes after „Rinsetime after hot/cold milk product“.
The parameter „Rinsetime after Milkbeverage hot“ defines the time (in seconds) in which the hot milk system
is rinsed with hot water in direction of the drain. This aims to dispense the milk still residing in the system to be
dispensed into the cup. Is the rinse time (in seconds) set too high, additional water will be dispensed into the
cup after the milk. Is the parameter set too low, milk will be back-flushed down the drain.
The parameter „Rinsetime after Milkbeverage cold“ defines the time (in seconds) in which the cold milk system
is rinsed in direction of the drain. This aims to dispense the milk still residing in the system to be dispensed into
the cup. Is the rinse time (in seconds) set too high, additional water will be dispensed into the cup after the
milk. Is the parameter set too low, milk gets back-flushed down the drain.
With the parameter „Macchiato waittime“ the waiting time between the dispense of the milk and coffee for
Macchiato products can be programmed.
By default the waiting time is 8 seconds, i.e by dispensing a Macchiato product the milk and milk foam will be
dispensed first and 8 seconds later the coffee.
During the delay, the milk has time to settle in the glass. When the coffee is added, the milk stays at the bottom
of the glass and the milk foam will rise to the top together with the coffee.
This parameter sets the milk suck time for the first milk product that is dispensed after a restart or the cleaning
of the machine.
REV-8
3.22
Technical Manual
9.9. Factory
Settings
Factory
Settings
Default
Milksucktime after
milkrinse
Description
4.0 s
Parameter
The parameter „Milksucktime after milkrinse“ sets the length of time (in seconds) until the milk is directed to
the outlet. Is the parameter set too low, water will be dispensed into the cup before the milk. If the parameter is
set too high, water and milk will be back-flushed down the drain before the milk is dispensed into the cup.
Milk 1 with level
3.4 s
Milkfoam delay
Milklevel control
SECTION 3

Milklevel warning
X
Boilercleaning on
The parameter „Milkfoam delay“ defines the time (in seconds) in which milk foam is directed into the drain
before the set milk foam quantity in the product parameters is dispensed into the cup.
Note:
This setting refers only to the recipe espresso macchiato.
The parameter „Milklevel control“ defines how the milk level on the milk suction hose will be checked.
The following options are available:
1. Milk 1: The measurement is only active for milk type 1 (suction hose without level control)
2. Milk 1+2: The measurement is active for milk type 1 and 2 (suction hose without level control)
3. Milk 1 with niveau: Milk type 1 will be checked and the message „Milk low“ appears on the display if the
milk level is low.
If the parameter „Milklevel warning“ is activated (), the message „Milk low“ appears before the message
„Milk empty“. Milk products can be dispensed until the message „Milk empty“ appears. If this parameter is not
active (X), milk products can be dispensed until the message „Milk empty“ appears. In this case, the message
„Milk low“ is not displayed.
If the parameter „boilercleaning on“ is activated (), a boiler cleaning is started as soon as the drawer has
been removed. The message „Clean boiler“ appears. The boiler starts the cleaning as soon as the message is
confirmed. The cleaning cycle can be stopped at any time.
Note:
The water of the steam boiler is replaced by fresh tab water, so that no mineral sediments can form.
0 °C
Standby temperature
offset
With the parameter „Standby temperature offset“ the value of the standby temperature can be set from 0 °C to
15 °C. For the first coffee product after the „Coffee rinse interval“ the coffee boiler increases the temperature
by the value defined in „Standby temperature offset“ to compensate the cooling down of the brew chamber.
Note:
The maximum coffee boiler temperature including Standby Temperature Offset must not be exceeded 99 °C (or
the local boiling point).
Millposition
358
Diverse
Voltagecontrol
The parameter „Mill position“ defines the distance of the brewing chamber between the rear block (micro
switch) and the mill position (opposite markings on the mills and the brew chamber). The set value equals the
number of ticks measured by the acoustic sensor on the brewing chamber motor.
With the parameter „Voltagecontrol“ the operating voltage tolerance is set. The operation is interrupted when
the voltage falls under or over the set tolerance. If the value is set to „0“, the function is disabled.
Hinweis:
This function is important if a transformer is installed in the machine. Otherwise the parameter may have an
impact on the products.
Move brewing
chamber
© 2015 by Thermoplan AG, subject to change
The parameter „Move brewing chamber“ operates as controlling function for the parameter „Mill position“.
The brewing chamber moves the number of ticks set in the parameter „Mill position“ to reach the grinding
position.
REV-8
3.23
Technical Manual
Factory Settings
Default
Description
5s
If the message „Empty grounds drawer“ appears, the grounds drawer must be emptied and removed from the
magnetic switch for at least the set amount of time. The grounds drawer can be put back in if the message
„Grounds drawer missing“ appears. The parameter „Grounds drawer alert“ will be reset. Is the grounds drawer
is put back before the set time, the machine does not recognize it as emptied and the counter won‘t be set
back to 0 g. The message „Empty grounds drawer“ will not disappear.
-2 °C
The parameter „Sensor calibrate offset“ adjusts the actual milk temperature to the set value of the parameter
„Autosteamtemperature“ if there is a difference.
X
Parameter
If the parameter „Powermanagement on“ is activated (), only one of the steam boiler‘s heating units is activated during the heating-up of the coffee boiler.
If the parameter „Energy saving mode“ is activated (), the message „Cleaning completed, Standby“ appears after the daily cleaning. The coffee boiler‘s temperature drops and will not exceed 60 °C. As soon as the
message on the screen is confirmed, the machine comes out of the energy saving mode and the boiler starts
heating up to the temperature specified in the parameter „Coffee temperature“.
Drawer Time
Sensor calibrate
offset
Powermanagement
on
SECTION 3

9.
Energy saving mode
If the parameter „Self-service“ is activated (), the machine works in self-service mode and the function
buttons are hidden.
x
Selfservice
If the message „Please ask for assistance“ comes up on the display (milk empty, coffee beans empty, etc.), the
center of the screen must be pressed for 5 seconds to close the message.
To perform a cleaning, the service menu must be entered and left again. This will display the function buttons
on the screen and the cleaning can be started. The function buttons are still visible after the cleaning, but will
be hidden again after the first beverage has been dispensed.
x
Reminder
By activating the function „Reminder“ (), multiple beverages can be selected in a row. The beverages will be
automatically dispensed in order. The product which will be dispensed next is announced in the top left corner
as „Next product: xxx“.
x
If the parameter „Priority special“ is activated () and a priority product (e.g. Cappuccino) is selected while
coffee is being brewed into the brew coffee tub, the priority product is dispensed immediatly. After the product
has been dispensed, the previous brewing process is resumed. If the parameter is not active, the priority product
will be dispensed after the ongoing brewing process is finished.
50 s
The parameter „Tankemptytime“ defines the waiting time between draining cycles during the daily cleaning and
the active parameter „Drain boiler after“, so that the water doesn‘t accumulate in the drain.
4
The parameter „Niveau middle“ sets multiple tank levels.
6
If the machine has a payment system or is running in self service mode, this function must be disabled, because
these modes do not allow for multiple beverages to be selected in a row.
The parameter „Niveau max“ sets multiple tank levels.
Priority special
Tankemptytime
Niveau middle
Niveau max
The parameter „Grinder“ defines the number of mills the machine‘s mechanical module is equipped with.
x
If the parameter „Milkkeyoption“ is activated (), the refrigerator must be equipped with a milk cleaning key
for the milk cleaning tablets (see cleaning instructions for TCC). If the parameter is not activated, the machine
can only be cleaned with the liquid cleaning agent Thermoblue (see cleaning instructions Thermoblue).
If the machine is equipped with a POD, the function „POD-Option“ must be activated ().
Milkkeyoption
POD-Option
Note:
CBT and CBTM can only run with mechanical modules equipped with 2 mills. Mill 2 is always set as default to
brew into the brew tub.
x
2
Grinder
© 2015 by Thermoplan AG, subject to change
REV-8
3.24
Technical Manual
SECTION 3
Default
Description
x
The parameter „Shot Timer“ shows the brewing time of the product that is currently being dispensed on the
screen. The brew time starts when the brew valve opens and finishes when the brew valve closes. The prebrew
time and the relax time are also included in the brew time.
x
If the parameter is activated (), the machine vents the brewing tube to prevent water washing back through
the brewing chamber into the grounds drawer. This option is only available for BW3 CTS & CT.
x
Parameter
The milk temperature can be either shown in celsius or fahrenheit (not active (x) = °C, active () = °F).
3.0 s
Factory Settings
The parameter „Coldmilksucktime“ sets the amount of time it takes (in seconds) for the milk to be directed to
the outlet. Is the set time too short, water is dispensed into the cup before the milk. Is the set time too long, too
much milk is directed to the outlet.
0
9.
If there is a time set (> 0) in this parameter and if during this time no coffe product is dispensed, the machine
starts to drain the prebrewed coffee from the tank and fills the tank again until the set level is reached.
Shot Timer
Option °C/°F
Coldmilksucktime
Brewer empty after
Milkemptydelay
6.0 s
Airvalveoption
© 2015 by Thermoplan AG, subject to change
The parameter „Milkemptydelay“ defines the die suction time for the next product after the milk tank has been
detected as „empty“ (for warm milk products).
REV-8
3.25
Technical Manual
10.
Setting the machine configuration (machine type)
SECTION 3
10. Setting the machine configuration (machine type)
By using the parameter „Typ of machine“, different pre-configured machines can be selected in the menu Factory Settings.
The selection window is only available, if more than one configuration is saved.
If the type of machine is changed, the following settings and parameters will be overwritten with pre-defined values:
•
•
•
•
General Settings
Product Parameters
Regional Settings
Factory Settings
The Error History and the counters from the statistics menu are not modified and will not be reset.
To choose a different machine type, proceed as follows:
Open menu „Factory Settings“ and press on
parameter „Typ of machine“.
Choose the desired machine configuration
and press to confirm.
Save your selection by pressing the button
„Save -> CPU“ and confirm with .
Exit the technician menu by pressing
touching the screen twice on the upper
left corner.
Note:
After changing the type of machine and adjusting the machine settings, perform a backup of your data („Backup Data“), see p. 3.20 and 3.30
for further information.
Before performing the Backup, exit and enter the service menu again, to save all the previously adjusted parameters and values.
© 2015 by Thermoplan AG, subject to change
REV-8
3.26
Technical Manual
10.
Self service mode
SECTION 3
10. Self service mode
Self service mode without payment system
The self service mode can be activated by a service technician and works as follows:
The user interface still looks as usual after
setting the self service mode.
The function buttons disappear after a
product has been dispensed. The self
service mode is now enabled.
Display messages
Display messages are now always
shown with the message “Please ask for
assistance”.
Hold down button until the actual fault
message appears (approx. 5 seconds).
The actual display message is now
displayed.
Exit the service menu right after entering it
(touch surface at left top).
The function buttons are now available
again until the next action (e.g. product
dispensing, cleaning) is performed.
Restoring the function buttons
Enter PIN
111111****
7
8
9
4
5
6
1
2
3
Enter the user menu to restore the function
buttons. Press and hold “Ready” until the
PIN input window appears (PIN 111111).
© 2015 by Thermoplan AG, subject to change
REV-8
3.27
Technical Manual
Self service
with
payment system
10.
Selfmode
service
mode
SECTION 3
Self service mode with payment system
If the self service mode is activated, the function buttons disappear and the product keys are
arranged accross the screen.
To display the cleaning button, press and hold the display at the top left until the pin pad
appears. Enter the code 123321 and the cleaning button becomes visible. The cleaning can
now be carried out as usual.
In the menu “Self Service” four different modes can be selected:
- off -> Function is not active -> normal operating mode.
- on -> The function buttons are hidden. After selecting a product, the dispensing starts
immediatly.
Product selection view in self service
mode.
- Self Kredit -> If this mode is activated, the product can be configured. When paying, the
payment system sends a maximum allowance first and then the product billing process is
initiated.
- Self Debit -> If this mode is activated, the product can be configured. When paying, the
machine sends the total invoice amount to the payment system and waits for it to process
the payment. Only after the payment was successfull, the product starts dispensing.
Self Kredit/Debit allows for a payment system to be connected to the machine. If no payment
system is connected, the payment request will not be displayed.
Selection process in Self Kredit/Debit mode
Select grinder:
This selection is only displayed when the option “Mill change allowed” is activated in the
product recipe.
Select milk:
This selection is only displayed when the option “Use milk type 2” is activated in the product
recipe.
Select cup size:
This selection is only displayed, when the option “Double product allowed” is activated in
the product recipe. If a payment system is connected and the prices are programmed, the
prices will show up on the product keys.
© 2015 by Thermoplan AG, subject to change
REV-8
3.28
Technical Manual
10.
Selfmode
service
mode
Self service
with
payment system
SECTION 3
Start product:
The selected cup size is displayed and after pressing “Start Productbeverage”, the payment
process is started.
Payment:
If a payment system is connected and activated, this screen is displayed. The coffee machine
waits for an answer from the payment system. If the payment is successfull, the product is
dispensed. If the transaction is not successfull, the order is aborted.
Display during dispensing:
During the dispensing of a product the following sequence is used:
Display after product is dispensed:
This screen appears when the product is finished and the next one can be selected. This
screen disappears after 5 seconds.
Display texts and texts on the buttons can be adjusted to suit every customers need.
© 2015 by Thermoplan AG, subject to change
REV-8
3.29
Technical Manual
11.
FOX2 Backup / Restore / Reset
Description of the different functions
SECTION 3
FOX2 Function description of Backup / Restore / Reset
11. Description of the different functions
1 Restore Data
By pressing the button „Restore Data“ the previously saved data (button „Backup Data“) on the CF-card will be
loaded and overwrite the existing data on the CF-card and EEPROM.
2 Backup Data
All settings (except product names) will be saved on the CF-card as backup.
3 Load <- CPU
ThemachinedataontheEEPROMwillbetransferredtotheCF-card.ThebackupfilesontheCF-cardwillnotget
erased or changed.
4 Save -> CPU
ThecurrentdataontheCF-cardwillbetransferredtotheEEPROM.ThebackupfilesontheCF-cardwillnotget
erased or changed.
5 Global Reset
ThefactorysettingsontheEPROMwillbetransferredtotheEEPROMandtheCF-card.Thebackupfilesonthe
CF-card will not get erased or changed.
The following graphic shows the different ways of data streams by using the according function:
Backup
(on CF-card)
2
1
CF-card
4
Control Board
3
EPROM
5
EEPROM
121.577
© 2015 by Thermoplan AG, subject to change
1
REV-8
3.30
Technical Manual
12.
12.
SECTION 3
Change CF card
12. Change CF card
The following steps are neccessary to change a CF card.
Important: The machine has to be completely switched off before you begin.
Enter PIN
******
1
Open the cover of the machine and
remove the CF card.
4
Open „Factory Settings“ in the
service menu.
2
7
8
9
4
5
6
1
2
3
3
Insert the new CF card and close the
cover. Now switch the machine back
on.
Press and hold „Ready“until you‘re
asked to enter the PIN. Enter the
Technician-Level-Code 137900 and
confirm with
.
6
5
Press „Save -> CPU“.
Question: „Do you want to save all
data on the CompactFlash to the
CPU?“.
Confirm with
.
All settings are saved to the
machine.
7
Close service menu -> Touch the
screen twice on the top left.
CF card change is completed. The
machine is ready for operation.
© 2015 by Thermoplan AG, subject to change
REV-8
3.31
Technical Manual
13.
Replacing defective CPU
SECTION 3
13. Replacing defective CPU
When changing the CPU EPROM and EEPROM of the installed CPU should be removed and installed on the new CPU
to save the installed settings and data.
NOTICE
CPU damage by incorrect insertion of the EPROM or EEPROM!
• When inserting the EPROM or EEPROM make sure the notches on the board and the notches of the
EPROM and EEPROM are in the same positions (see markings).
EPROM slot without EPROM
EEPROM slot without EEPROM
1.Shut down the machine.
2.Remove the mechanical module.
3.Remove the covering of the CPU.
4.Remove the EPROM + EEPROM carefully by using the EPROM-tool.
5.Install the EPROM and EEPROM on the new CPU. Make sure the
notches on the board and the notches of the EPROM and EEPROM
are on the same positions (see markings).
6.Remove the new CPU to the coffee machine and remove the
covering.
7.Remove the mechanical module.
© 2015 by Thermoplan AG, subject to change
REV-8
3.32
Technical Manual
13.
Replacing defective CPU
SECTION 3
1
2
Save your settings on a CF-Card!
4
3
Remove the grounds drawer and turn
off the machine. Use the appliance
key to remove the front panel of the
machine.
5
Turn the lever of the bean hopper
90° clockwise to unlock it. Do this
with both bean hoppers.
Use the holes (left and right) to lift
up the front. Push the two latches
with your fingertips. Lift up the front
to the top position and release the
latches.
6
Use both hands to pull out the two
bean hoppers.
Disconnect the two tubes which lead
into the coffee outlet
1.
1.
7
2.
8
9
Push in the two latches on the
mechanical module and pull out the
whole module
Remove the screw located directly
under the CPU-cover
Remove the CPU-cover.
10
11
12
Disconnect all wires on the control
board. Carefully remove the EPROM
with a suitable tool and mount the
new EPROM.
Take care that you mount the EPROM
in the correct position and all pins fit
in the right holes!
Perform all the steps in reversed
order to reassemble your machine.
Save your settings from the CF-Card
back to the machine (EPROM)!
© 2015 by Thermoplan AG, subject to change
REV-8
3.33
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