HP Color LaserJet Pro M153-M154 User Guide

Color LaserJet Pro M153-M154
User Guide
www.hp.com/support/ljM153
Color LaserJet Pro M153-M154
User Guide
Copyright and License
Trademark Credits
© Copyright 2017 HP Development Company,
L.P.
Adobe®, Adobe Photoshop®, Acrobat®, and
PostScript® are trademarks of Adobe Systems
Incorporated.
Reproduction, adaptation, or translation without
prior written permission is prohibited, except as
allowed under the copyright laws.
The information contained herein is subject to
change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed as
constituting an additional warranty. HP shall not
be liable for technical or editorial errors or
omissions contained herein.
Edition 1, 10/2017
Apple and the Apple logo are trademarks of
Apple Inc., registered in the U.S. and other
countries.
OS X is a trademark of Apple Inc., registered in
the U.S. and other countries.
AirPrint is a trademark of Apple Inc., registered in
the U.S. and other countries.
iPad is a trademark of Apple Inc., registered in
the U.S. and other countries.
iPod is a trademark of Apple Inc., registered in
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Microsoft®, Windows®, Windows® XP, and
Windows Vista® are U.S. registered trademarks
of Microsoft Corporation.
UNIX® is a registered trademark of The Open
Group.
Table of contents
1 Printer overview ........................................................................................................................................................................................ 1
Printer views .............................................................................................................................................................................. 2
Printer front view ................................................................................................................................................. 2
Printer back view .................................................................................................................................................. 3
Control panel view ............................................................................................................................................... 4
Printer specifications ................................................................................................................................................................ 5
Technical specifications ....................................................................................................................................... 5
Supported operating systems ........................................................................................................................... 5
Mobile printing solutions .................................................................................................................................... 7
Printer dimensions .............................................................................................................................................. 8
Power consumption, electrical specifications, and acoustic emissions ...................................................... 8
Operating environmental range ........................................................................................................................ 8
Printer hardware setup and software installation .............................................................................................................. 9
2 Paper trays .............................................................................................................................................................................................. 11
Introduction ............................................................................................................................................................................. 12
Load Tray 1 ............................................................................................................................................................................. 12
Introduction ........................................................................................................................................................ 12
Tray 1 paper orientation ................................................................................................................................... 15
Load and print envelopes ..................................................................................................................................................... 17
Introduction ........................................................................................................................................................ 17
Print envelopes .................................................................................................................................................. 17
Envelope orientation ......................................................................................................................................... 17
Load and print labels ............................................................................................................................................................. 18
Introduction ........................................................................................................................................................ 18
Manually feed labels ......................................................................................................................................... 18
Label orientation ............................................................................................................................................... 18
3 Supplies, accessories, and parts .......................................................................................................................................................... 19
Order supplies, accessories, and parts ............................................................................................................................... 20
Ordering .............................................................................................................................................................. 20
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iii
Supplies and accessories ................................................................................................................................. 20
Customer self-repair parts ............................................................................................................................... 20
Replace the toner cartridges ................................................................................................................................................ 22
Introduction ........................................................................................................................................................ 22
Remove and replace the toner cartridges ..................................................................................................... 24
4 Print .......................................................................................................................................................................................................... 27
Print tasks (Windows) ............................................................................................................................................................ 28
How to print (Windows) .................................................................................................................................... 28
Manually print on both sides (Windows) ........................................................................................................ 28
Print multiple pages per sheet (Windows) .................................................................................................... 29
Select the paper type (Windows) .................................................................................................................... 29
Print tasks (OS X) .................................................................................................................................................................... 31
How to print (OS X) ............................................................................................................................................ 31
Manually print on both sides (OS X) ................................................................................................................ 31
Print multiple pages per sheet (OS X) ............................................................................................................ 31
Select the paper type (OS X) ............................................................................................................................ 32
Mobile printing ........................................................................................................................................................................ 33
Introduction ........................................................................................................................................................ 33
Wi-Fi Direct (wireless models only) ................................................................................................................ 33
Enable or disable Wi-Fi Direct ..................................................................................................... 34
Change the printer Wi-Fi Direct name ....................................................................................... 35
HP ePrint via email ............................................................................................................................................ 36
HP ePrint software ............................................................................................................................................ 36
AirPrint ................................................................................................................................................................. 37
Android embedded printing ............................................................................................................................. 37
5 Manage the printer ................................................................................................................................................................................. 39
Change the printer connection type (Windows) ................................................................................................................ 40
Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ....................... 41
Configure IP network settings .............................................................................................................................................. 44
Introduction ........................................................................................................................................................ 44
Printer sharing disclaimer ................................................................................................................................ 44
View or change network settings ................................................................................................................... 44
Rename the printer on a network ................................................................................................................... 45
Manually configure IPv4 TCP/IP parameters ................................................................................................. 46
Printer security features ....................................................................................................................................................... 47
Introduction ........................................................................................................................................................ 47
Assign or change the system password using the HP Embedded Web Server ....................................... 47
Energy-conservation settings .............................................................................................................................................. 49
Introduction ........................................................................................................................................................ 49
iv
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Print with EconoMode ....................................................................................................................................... 49
Set the Sleep/Auto Off After Inactivity setting .............................................................................................. 49
Set the Shut Down After Inactivity delay and configure the printer to use 1 watt or less of power .... 50
Set the Delay Shut Down setting .................................................................................................................... 51
HP Web Jetadmin ................................................................................................................................................................... 53
Update the firmware .............................................................................................................................................................. 54
Update the firmware using the Firmware Update Utility ............................................................................ 54
6 Solve problems ....................................................................................................................................................................................... 55
Customer support .................................................................................................................................................................. 56
Interpret control-panel light patterns ................................................................................................................................. 57
Restore the factory-set defaults ......................................................................................................................................... 59
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ................................. 60
Change the “Very Low” settings ...................................................................................................................... 60
Order supplies .................................................................................................................................................... 61
Printer does not pick up paper or misfeeds ....................................................................................................................... 62
Introduction ........................................................................................................................................................ 62
The product does not pick up paper ............................................................................................................... 62
The product picks up multiple sheets of paper ............................................................................................ 62
Clear paper jams ..................................................................................................................................................................... 63
Introduction ........................................................................................................................................................ 63
Paper jam locations ........................................................................................................................................... 63
Experiencing frequent or recurring paper jams? .......................................................................................... 64
Clear paper jams in Tray 1 ................................................................................................................................ 66
Clear paper jams in the rear door and the fuser area .................................................................................. 67
Clear paper jams in the output bin .................................................................................................................. 69
Improve print quality ............................................................................................................................................................. 71
Introduction ........................................................................................................................................................ 71
Update the printer firmware ............................................................................................................................ 72
Print from a different software program ....................................................................................................... 72
Check the paper-type setting for the print job ............................................................................................. 72
Check the paper type setting on the printer ............................................................................. 72
Check the paper type setting (Windows) .................................................................................. 72
Check the paper type setting (OS X) .......................................................................................... 72
Check toner-cartridge status ........................................................................................................................... 73
Print a cleaning page ......................................................................................................................................... 73
Visually inspect the toner cartridge or cartridges ........................................................................................ 74
Check paper and the printing environment ................................................................................................... 74
Step one: Use paper that meets HP specifications ................................................................. 74
Step two: Check the environment .............................................................................................. 74
Step three: Set the individual tray alignment ........................................................................... 75
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v
Try a different print driver ................................................................................................................................ 76
Check the EconoMode settings ....................................................................................................................... 76
Adjust Print Density ........................................................................................................................................... 77
Calibrate the printer to align the colors ......................................................................................................... 78
Adjust color settings (Windows) ...................................................................................................................... 79
Print and interpret the print quality page ...................................................................................................... 79
Resolving print quality problems ......................................................................................................................................... 81
Introduction ........................................................................................................................................................ 81
Troubleshoot print quality problems ............................................................................................................. 81
Solve wired network problems ............................................................................................................................................ 89
Introduction ........................................................................................................................................................ 89
Poor physical connection ................................................................................................................................. 89
The computer is unable to communicate with the printer ......................................................................... 89
The printer is using incorrect link and duplex settings for the network ................................................... 90
New software programs might be causing compatibility problems ......................................................... 90
The computer or workstation might be set up incorrectly ......................................................................... 90
The printer is disabled, or other network settings are incorrect ............................................................... 90
Solve wireless network problems ....................................................................................................................................... 91
Introduction ........................................................................................................................................................ 91
Wireless connectivity checklist ........................................................................................................................ 91
The printer does not print after the wireless configuration completes .................................................... 92
The printer does not print, and the computer has a third-party firewall installed ................................. 92
The wireless connection does not work after moving the wireless router or printer ............................ 92
Cannot connect more computers to the wireless printer ........................................................................... 92
The wireless printer loses communication when connected to a VPN ..................................................... 93
The network does not appear in the wireless networks list ....................................................................... 93
The wireless network is not functioning ........................................................................................................ 93
Perform a wireless network diagnostic test ................................................................................................. 93
Reduce interference on a wireless network .................................................................................................. 94
Index ............................................................................................................................................................................................................. 95
vi
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1
Printer overview
●
Printer views
●
Printer specifications
●
Printer hardware setup and software installation
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM153.
HP's all-inclusive help for the printer includes the following information:
ENWW
●
Install and configure
●
Learn and use
●
Solve problems
●
Download software and firmware updates
●
Join support forums
●
Find warranty and regulatory information
1
Printer views
●
Printer front view
●
Printer back view
●
Control panel view
Printer front view
1
2
3
4
5
6
2
7
1
Control panel
2
Output bin
3
Output bin extension
4
Front door (access to the toner cartridges)
5
Model name
6
Tray 1
7
Power button
Chapter 1 Printer overview
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Printer back view
1
2
3
4
5
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1
Rear door (access for clearing jams)
2
Power connection
3
Serial number and product number label
4
USB interface port
5
Ethernet port (network models only)
Printer views
3
Control panel view
1
2
3
4
5
6
1
Supplies LEDs
2
Wireless
A Supplies light blinks when a supply error occurs, and it glows without blinking when the
supply is very low and replacement is required.
button and LED
(wireless models only)
Press this button to turn the wireless feature on or off, or to configure a WiFi Direct
connection.
Press and hold this button to configure a WPS connection.
If the wireless LED light is on, there is a stable wireless connection. If it is blinking, there is
either a WPS or WiFi Direct configuration process in progress. If it is blinking rapidly, there is
an issue with the wireless connection.
3
Attention LED
The Attention light blinks when the printer requires user attention. If the Attention light is
on, the printer is in an error state.
4
Ready LED
The Ready light is on when the printer is ready to print. It blinks when the printer is
receiving print data.
5
Resume
button
Press this button to begin a print job.
If the printer is in an error state, press the Resume button to clear the error and resume
printing.
In manual duplex mode, press the Resume button to print the second side of the page.
6
4
Cancel
button
Chapter 1 Printer overview
Press this button to cancel a print job.
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Printer specifications
IMPORTANT: The following specifications are correct at the time of publication, but they are subject to change.
For current information, see www.hp.com/support/ljM153.
●
Technical specifications
●
Supported operating systems
●
Mobile printing solutions
●
Printer dimensions
●
Power consumption, electrical specifications, and acoustic emissions
●
Operating environmental range
Technical specifications
See www.hp.com/support/ljM153 for current information.
Supported operating systems
The following information applies to the printer-specific Windows PCL 6 and HP print drivers for OS X and to the
software installer.
Windows: The HP Software Installer installs the “HP PCL.6” version 3 print driver, the “HP PCL 6” version 3 print
driver, or the “HP PCL-6” version 4 print driver, depending on the Windows operating system, along with optional
software when using the software installer. Download the "HP PCL.6" version 3 print driver, the "HP PCL 6"
version 3 print driver, and the "HP PCL-6" version 4 print driver from the printer-support website for this printer:
www.hp.com/support/ljM153.
OS X: Mac computers are supported with this printer. Download HP Easy Start either from 123.hp.com/LaserJet
or from the Printer Support page, and then use HP Easy Start to install the HP print driver. HP Easy Start is not
included in the HP Software Installer.
1.
Go to 123.hp.com/LaserJet.
2.
Follow the steps provided to download the printer software.
Linux: For information and print drivers for Linux, go to www.hp.com/go/linuxprinting.
UNIX: For information and print drivers for UNIX®, go to www.hp.com/go/unixmodelscripts.
Table 1-1 Supported operating systems and print drivers
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Operating system
Print driver installed (from the software on
the web)
Notes
Windows® XP SP3, 32-bit
The “HP PCL.6” printer-specific print driver is
installed for this operating system as part of
the software installation.
Microsoft retired mainstream support for
Windows XP in April 2009. HP will continue
to provide best effort support for the
discontinued XP operating system. Some
features of the print driver are not
supported.
Printer specifications
5
Table 1-1 Supported operating systems and print drivers (continued)
Operating system
Print driver installed (from the software on
the web)
Notes
Windows Vista®, 32-bit
The “HP PCL.6” printer-specific print driver is
installed for this operating system as part of
the software installation.
Microsoft retired mainstream support for
Windows Vista in April 2012. HP will
continue to provide best effort support for
the discontinued Vista operating system.
Some features of the print driver are not
supported.
Windows 7, 32-bit and 64-bit
The “HP PCL 6” printer-specific print driver is
installed for this operating system as part of
the software installation.
Windows 8, 32-bit and 64-bit
The “HP PCL 6” printer-specific print driver is
installed for this operating system as part of
the software installation.
Windows 8 RT support is provided through
Microsoft IN OS Version 4, 32- bit driver.
Windows 8.1, 32-bit and 64-bit
The “HP PCL-6” V4 printer-specific print
driver is installed for this operating system
as part of the software installation.
Windows 8.1 RT support is provided through
Microsoft IN OS Version 4, 32- bit driver.
Windows 10, 32-bit and 64-bit
The “HP PCL-6” V4 printer-specific print
driver is installed for this operating system
as part of the software installation.
Windows Server 2008 SP2, 32-bit
The “HP PCL.6” printer-specific print driver is
available for download from the printersupport website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.
Microsoft retired mainstream support for
Windows Server 2008 in January 2015. HP
will continue to provide best effort support
for the discontinued Server 2008 operating
system. Some features of the print driver
are not supported.
Windows Server 2008 SP2, 64-bit
The “HP PCL 6” printer-specific print driver is
available for download from the printersupport website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.
Microsoft retired mainstream support for
Windows Server 2008 in January 2015. HP
will continue to provide best effort support
for the discontinued Server 2008 operating
system.
Windows Server 2008 R2, SP 1, 64-bit
The “HP PCL 6” printer-specific print driver is
installed for this operating system as part of
the software installation.
Windows Server 2012, 64-bit
The “HP PCL 6” printer-specific print driver is
installed for this operating system as part of
the software installation.
Windows Server 2012 R2, 64-bit
The “HP PCL-6” printer-specific print driver
is installed for this operating system as part
of the software installation.
Windows 10 server (Server 2016), 32-bit
and 64-bit
The “HP PCL-6” printer-specific print driver
is installed for this operating system as part
of the software installation.
OS X 10.10 Yosemite, OS X 10.11 El Capitan,
OS X 10.12 Sierra
To install the print driver, download HP Easy
Start from 123.hp.com/LaserJet. Follow the
steps provided to install the printer software
and print driver.
NOTE: For a current list of supported operating systems, go to www.hp.com/support/ljM153 for HP's allinclusive help for the printer.
6
Chapter 1 Printer overview
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NOTE: For HP UPD driver support for this printer, go to www.hp.com/go/upd. Under Additional information,
click the links.
Table 1-2 Minimum system requirements
Windows
OS X
●
CD-ROM drive, DVD drive, or an Internet connection
●
Internet connection
●
Dedicated USB 1.1 or 2.0 connection or a network connection
●
1 GB of available hard-disk space
●
400 MB of available hard-disk space
●
1 GB RAM (32-bit) or 2 GB RAM (64-bit)
Mobile printing solutions
HP offers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet,
smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/
LaserJetMobilePrinting.
NOTE:
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Update the printer firmware to ensure all mobile printing and ePrint capabilities are supported.
●
Wi-Fi Direct (wireless models only)
●
HP ePrint via email (Requires HP Web Services to be enabled and the printer to be registered with
HP Connected)
●
HP ePrint app (Available for Android, iOS, and Blackberry)
●
HP All-in-One Remote app for iOS and Android devices
●
HP ePrint software
●
Google Cloud Print
●
AirPrint
●
Android Printing
Printer specifications
7
Printer dimensions
Figure 1-1 Dimensions for the printer
3
3
2
1
1
2
Printer fully closed
Printer fully open
1. Height
244.2 mm (9.6 in)
244.2 mm (9.6 in)
2. Depth
379.6 mm (14.9 in)
855 mm (33.7 in)
3. Width
392 mm (15.4 in)
392 mm (15.4 in)
Weight (with cartridges)
13.3 kg (29.3 lb)
Power consumption, electrical specifications, and acoustic emissions
See www.hp.com/support/ljM153 for current information.
CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert
operating voltages. This will damage the printer and void the printer warranty.
Operating environmental range
Table 1-3 Operating environmental range
8
Environment
Recommended
Allowed
Temperature
17° to 25°C (62.6° to 77°F)
15° to 30°C (59° to 86°F)
Relative humidity
30% to 70% relative humidity (RH)
10% to 80% (RH)
Altitude
Not applicable
0 to 3048 m (0 to 10,000 ft)
Chapter 1 Printer overview
ENWW
Printer hardware setup and software installation
For basic setup instructions, see the Setup Poster and Getting Started Guide that came with the printer. For
additional instructions, go to HP support on the Web.
Go to www.hp.com/support/ljM153 for HP's all-inclusive help for the printer. Find the following support:
ENWW
●
Install and configure
●
Learn and use
●
Solve problems
●
Download software and firmware updates
●
Join support forums
●
Find warranty and regulatory information
Printer hardware setup and software installation
9
10
Chapter 1 Printer overview
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2
Paper trays
●
Introduction
●
Load Tray 1
●
Load and print envelopes
●
Load and print labels
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM153.
HP's all-inclusive help for the printer includes the following information:
ENWW
●
Install and configure
●
Learn and use
●
Solve problems
●
Download software and firmware updates
●
Join support forums
●
Find warranty and regulatory information
11
Introduction
CAUTION:
Do not extend more than one paper tray at a time.
Do not use paper tray as a step.
Keep hands out of paper trays when closing.
All trays must be closed when moving the printer.
Load Tray 1
Introduction
The following information describes how to load paper into Tray 1. This tray holds up to 150 sheets of 75 g/m2
(20 lb) paper.
NOTE: To avoid paper jams:
1.
●
Never add or remove paper from the tray during printing.
●
Before loading the tray, remove all of the paper from the input tray and straighten the stack.
●
When loading the tray, do not fan the paper.
●
Use paper that is not wrinkled, folded, or damaged.
Open the tray.
NOTE: Do not open this tray while it is in use.
12
Chapter 2 Paper trays
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2.
Adjust the paper guides by squeezing the
adjustment latches and sliding the guides to the
size of the paper being used.
NOTE: To load legal-size paper, extend the tray
front by pressing the blue latch and pulling the
front of the tray. When loaded with legal-size
paper, Tray 1 extends from the front of the printer
approximately 57.5 mm (2.2 in).
3.
Load the paper into the tray. For information about
how to orient the paper, see Tray 1 paper
orientation on page 15.
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Load Tray 1
13
4.
Adjust the guides so that they lightly touch the
paper stack, but do not bend it.
NOTE: Do not adjust the paper guides tightly
against the paper stack.
NOTE: To prevent jams, adjust the paper guides
to the correct size and do not overfill the tray.
5.
14
Close the tray.
Chapter 2 Paper trays
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Tray 1 paper orientation
When using paper that requires a specific orientation, load it according to the information in the following table.
Paper type
Image orientation
Output
Paper size
How to load paper
Letterhead or
preprinted
Portrait
1-sided printing
Letter, Legal, Executive,
Oficio (8.5 x 13), A4, A6, B5 (JIS),
B5 (ISO), Postcard #10, Japanese
Postcard (Postcard (JIS)), Double
Japan Postcard Rotated (Double
Postcard (JIS))
Face-up
Letter, Legal, Executive,
Oficio (8.5 x 13), A4, A6, B5 (JIS),
B5 (ISO), Postcard #10, Japanese
Postcard (Postcard (JIS)), Double
Japan Postcard Rotated (Double
Postcard (JIS))
Face-down
2-sided printing
Top edge toward the back of the
tray
Top edge toward the back of the
tray
321
Landscape
1-sided printing
A5
Face-up
Top edge toward the back of the
tray
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Load Tray 1
15
Paper type
Image orientation
Output
Paper size
How to load paper
2-sided printing
A5
Face-down
Top edge toward the back of the
tray
Prepunched
Portrait
Landscape
16
Chapter 2 Paper trays
1-sided printing or 2sided printing
Letter, Legal, Executive,
Oficio (8.5 x 13), A4, A6, B5 (JIS),
B5 (ISO), Postcard #10, Japanese
Postcard (Postcard (JIS)), Double
Japan Postcard Rotated (Double
Postcard (JIS))
Face-up
1-sided printing or 2sided printing
A5
Face-up
Holes toward the left side of the
tray
Holes toward the front of the tray
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Load and print envelopes
Introduction
The following information describes how to print and load envelopes. Tray 1 holds up to 5 envelopes.
To print envelopes using the manual feed option, follow these steps to select the correct settings in the print
driver, and then load the envelopes into the tray after sending the print job to the printer.
Print envelopes
1.
From the software program, select the Print option.
2.
Select the printer from the list of printers, and then click or tap the Properties or Preferences button to
open the print driver.
NOTE:
The name of the button varies for different software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and
then select the printer.
3.
Click or tap the Paper/Quality tab.
4.
In the Paper size drop-down list, select the correct size for the envelopes.
5.
In the Paper type drop-down list, select Envelope.
6.
In the Paper source drop-down list, select Manual feed.
7.
Click the OK button to close the Document Properties dialog box.
8.
In the Print dialog box, click the OK button to print the job.
Envelope orientation
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Tray
Envelope size
How to load envelopes
Tray 1
Envelope #10, Envelope Monarch,
Envelope B5, Envelope C5, Envelope DL
Face up
Short, postage end toward the back of the
tray
Load and print envelopes
17
Load and print labels
Introduction
The following information describes how to print and load labels. Tray 1 holds up to 50 sheets of labels.
To print labels using the manual feed option, follow these steps to select the correct settings in the print driver,
and then load the labels into the tray after sending the print job to the printer. When using manual feed, the
printer waits to print the job until it detects that the tray has been opened.
Manually feed labels
1.
From the software program, select the Print option.
2.
Select the printer from the list of printers, and then click or tap the Properties or Preferences button to
open the print driver.
NOTE:
The name of the button varies for different software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and
then select the printer.
3.
Click the Paper/Quality tab.
4.
In the Paper size drop-down list, select the correct size for the sheets of labels.
5.
In the Paper type drop-down list, select Labels.
6.
In the Paper source drop-down list, select Manual feed.
7.
Click the OK button to close the Document Properties dialog box.
8.
In the Print dialog box, click the OK button to print the job.
Label orientation
Tray
How to load labels
Tray 1
Face-up
Top edge toward the back of the tray
18
Chapter 2 Paper trays
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3
Supplies, accessories, and parts
●
Order supplies, accessories, and parts
●
Replace the toner cartridges
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM153.
HP's all-inclusive help for the printer includes the following information:
ENWW
●
Install and configure
●
Learn and use
●
Solve problems
●
Download software and firmware updates
●
Join support forums
●
Find warranty and regulatory information
19
Order supplies, accessories, and parts
Ordering
Order supplies and paper
www.hp.com/go/suresupply
Order genuine HP parts or accessories
www.hp.com/buy/parts
Order through service or support providers
Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS)
To access, in a supported Web browser on the computer, enter the
printer IP address or host name in the address/URL field. The EWS
contains a link to the HP SureSupply Web site, which provides
options for purchasing Original HP supplies.
Supplies and accessories
Item
Description
Cartridge number
Part number
Supplies
For use only in North America, Latin America, Asia Pacific Countries/Regions, and Japan
HP 204A Black Original LaserJet Toner
Cartridge
Standard-capacity replacement black toner
cartridge
204A
CF510A
HP 204A Cyan Original LaserJet Toner
Cartridge
Standard-capacity replacement cyan toner
cartridge
204A
CF511A
HP 204A Yellow Original LaserJet Toner
Cartridge
Standard-capacity replacement yellow toner
cartridge
204A
CF512A
HP 204A Magenta Original LaserJet
Toner Cartridge
Standard-capacity replacement magenta toner
cartridge
204A
CF513A
For use only in Europe, Russia, CIS, Middle East, and Africa
HP 205A Black Original LaserJet Toner
Cartridge
Standard-capacity replacement black toner
cartridge
205A
CF530A
HP 205A Cyan Original LaserJet Toner
Cartridge
Standard-capacity replacement cyan toner
cartridge
205A
CF531A
HP 205A Yellow Original LaserJet Toner
Cartridge
Standard-capacity replacement yellow toner
cartridge
205A
CF532A
HP 205A Magenta Original LaserJet
Toner Cartridge
Standard-capacity replacement magenta toner
cartridge
205A
CF533A
Customer self-repair parts
Customer Self-Repair (CSR) parts are available for many HP LaserJet printers to reduce repair time. More
information about the CSR program and benefits can be found at www.hp.com/go/csr-support and
www.hp.com/go/csr-faq.
Genuine HP replacement parts can be ordered at www.hp.com/buy/parts or by contacting an HP-authorized
service or support provider. When ordering, one of the following will be needed: part number, serial number
(found on back of printer), product number, or printer name.
20
Chapter 3 Supplies, accessories, and parts
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●
Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to pay
HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is not
provided under the HP printer warranty.
●
Parts listed as Optional self-replacement can be installed by HP service personnel at your request for no
additional charge during the printer warranty period.
Item
Description
Self-replacement
options
Part number
150-sheet paper input tray
Replacement cassette for Tray 1
Mandatory
RM2-1684-000
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Order supplies, accessories, and parts
21
Replace the toner cartridges
Introduction
This printer indicates when the toner cartridge level is low. The actual toner cartridge life remaining can vary.
Consider having a replacement cartridge available to install when print quality is no longer acceptable.
To purchase cartridges or check cartridge compatibility for the printer, go to HP SureSupply at www.hp.com/go/
suresupply. Scroll to the bottom of the page and verify that the country/region is correct.
The printer uses four colors and has a different toner cartridge for each color: yellow (Y), magenta (M), cyan (C),
and black (K). The toner cartridges are inside the front door.
Item
Description
Cartridge number
Part number
For use only in North America, Latin America, Asia Pacific Countries/Regions, and Japan
HP 204A Black Original LaserJet Toner
Cartridge
Standard-capacity replacement black toner
cartridge
204A
CF510A
HP 204A Cyan Original LaserJet Toner
Cartridge
Standard-capacity replacement cyan toner
cartridge
204A
CF511A
HP 204A Yellow Original LaserJet Toner
Cartridge
Standard-capacity replacement yellow toner
cartridge
204A
CF512A
HP 204A Magenta Original LaserJet Toner
Cartridge
Standard-capacity replacement magenta
toner cartridge
204A
CF513A
For use only in Europe, Russia, CIS, Middle East, and Africa
HP 205A Black Original LaserJet Toner
Cartridge
Standard-capacity replacement black toner
cartridge
205A
CF530A
HP 205A Cyan Original LaserJet Toner
Cartridge
Standard-capacity replacement cyan toner
cartridge
205A
CF531A
HP 205A Yellow Original LaserJet Toner
Cartridge
Standard-capacity replacement yellow toner
cartridge
205A
CF532A
HP 205A Magenta Original LaserJet Toner
Cartridge
Standard-capacity replacement magenta
toner cartridge
205A
CF533A
Do not remove the toner cartridge from its package until it is time to install it.
CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes. If
the toner cartridge must be removed from the printer for an extended period of time, place the cartridge in the
original plastic packaging, or cover the cartridge with a light-weight, opaque item.
The following illustration shows the toner-cartridge components.
22
Chapter 3 Supplies, accessories, and parts
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2
1
3
1
Handle
2
Imaging drum
3
Memory chip
CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water. Hot water
sets toner into fabric.
NOTE:
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Information about recycling used toner cartridges is in the toner cartridge box.
Replace the toner cartridges
23
Remove and replace the toner cartridges
24
1.
Open the front door.
2.
Grasp the blue handle on the toner cartridge
drawer, and then pull out the drawer.
3.
Grasp the handle on the toner cartridge, and then
pull the toner cartridge straight up to remove it.
Chapter 3 Supplies, accessories, and parts
ENWW
4.
Remove the new toner cartridge package from the
box, and then pull the release tab on the
packaging.
5.
Remove the toner cartridge from the opened
packaging shell. Save all packaging for recycling
the used toner cartridge.
NOTE: Avoid touching the green imaging drum.
Fingerprints on the imaging drum can cause print
defects.
6.
Gently rock the toner cartridge from front to back
to distribute the toner evenly inside the cartridge.
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Replace the toner cartridges
25
7.
Install the new toner cartridge. Make sure that the
color chip on the cartridge matches the color chip
on the drawer.
NOTE: Avoid touching the green imaging drum.
Fingerprints on the imaging drum can cause print
defects.
26
8.
Close the toner cartridge drawer.
9.
Close the front door.
Chapter 3 Supplies, accessories, and parts
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4
Print
●
Print tasks (Windows)
●
Print tasks (OS X)
●
Mobile printing
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM153.
HP's all-inclusive help for the printer includes the following information:
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●
Install and configure
●
Learn and use
●
Solve problems
●
Download software and firmware updates
●
Join support forums
●
Find warranty and regulatory information
27
Print tasks (Windows)
How to print (Windows)
The following procedure describes the basic printing process for Windows.
1.
From the software program, select the Print option.
2.
Select the printer from the list of printers. To change settings, click the Properties or Preferences button to
open the print driver.
NOTE:
The name of the button varies for different software programs.
NOTE: In Windows 10, 8.1, and 8, these applications will have a different layout with different features
from what is described below for desktop applications. To access the print feature from a Start screen app,
complete the following steps:
●
Windows 10: Select Print, and then select the printer.
●
Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features
when More settings is selected.
NOTE:
For more information, click the Help (?) button in the print driver.
3.
Click the tabs in the print driver to configure the available options. For example, set the paper orientation
on the Finishing tab, and set the paper source, paper type, paper size, and quality settings on the Paper/
Quality tab.
4.
Click the OK button to return to the Print dialog box. Select the number of copies to print from this screen.
5.
Click the Print button to print the job.
Manually print on both sides (Windows)
Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that the
duplexer does not support.
1.
From the software program, select the Print option.
2.
Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE:
The name of the button varies for different software programs.
NOTE: In Windows 10, 8.1, and 8, these applications will have a different layout with different features
from what is described below for desktop applications. To access the print feature from a Start screen app,
complete the following steps:
●
Windows 10: Select Print, and then select the printer.
●
Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features
when More settings is selected.
3.
28
Click the Finishing tab.
Chapter 4 Print
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4.
Select Print on both sides (manually), and then click OK to close the Document Properties dialog.
5.
In the Print dialog, click Print to print the first side of the job.
6.
Retrieve the printed stack from the output bin, and place it in Tray 1.
7.
If prompted, select the appropriate control panel button to continue.
Print multiple pages per sheet (Windows)
1.
From the software program, select the Print option.
2.
Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE:
The name of the button varies for different software programs.
NOTE: In Windows 10, 8.1, and 8, these applications will have a different layout with different features
from what is described below for desktop applications. To access the print feature from a Start screen app,
complete the following steps:
●
Windows 10: Select Print, and then select the printer.
●
Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features
when More settings is selected.
3.
Click the Finishing tab.
4.
Select the number of pages per sheet from the Pages per sheet drop-down.
5.
Select the correct Print page borders, Page order, and Orientation options. Click OK to close the Document
Properties dialog.
6.
In the Print dialog, click Print to print the job.
Select the paper type (Windows)
1.
From the software program, select the Print option.
2.
Select the printer from the list of printers, and then click or tap the Properties or Preferences button to
open the print driver.
NOTE:
The name of the button varies for different software programs.
NOTE: In Windows 10, 8.1, and 8, these applications will have a different layout with different features
from what is described below for desktop applications. To access the print feature from a Start screen app,
complete the following steps:
●
Windows 10: Select Print, and then select the printer.
●
Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features
when More settings is selected.
3.
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Click the Paper/Quality tab.
Print tasks (Windows)
29
30
4.
Select the option for the type of paper you are using, and then click OK.
5.
Click OK to close the Document Properties dialog.
6.
In the Print dialog, click Print to print the job.
Chapter 4 Print
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Print tasks (OS X)
How to print (OS X)
The following procedure describes the basic printing process for OS X.
1.
Click the File menu, and then click the Print option.
2.
Select the printer.
3.
Click Show Details or Copies & Pages, and then select other menus to adjust the print settings.
NOTE:
4.
The name of the item varies for different software programs.
Click the Print button.
Manually print on both sides (OS X)
NOTE:
This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.
1.
Click the File menu, and then click the Print option.
2.
Select the printer.
3.
Click Show Details or Copies & Pages, and then click the Manual Duplex menu.
NOTE:
The name of the item varies for different software programs.
4.
Click the Manual Duplex box, and select a binding option.
5.
Click the Print button.
6.
Go to the printer, and remove any blank paper that is in Tray 1.
7.
Retrieve the printed stack from the output bin and place it with the printed-side facing down in the input
tray.
8.
If prompted, touch the appropriate control panel button to continue.
Print multiple pages per sheet (OS X)
1.
Click the File menu, and then click the Print option.
2.
Select the printer.
3.
Click Show Details or Copies & Pages, and then click the Layout menu.
NOTE:
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The name of the item varies for different software programs.
4.
From the Pages per Sheet drop-down list, select the number of pages that you want to print on each sheet.
5.
In the Layout Direction area, select the order and placement of the pages on the sheet.
6.
From the Borders menu, select the type of border to print around each page on the sheet.
7.
Click the Print button.
Print tasks (OS X)
31
Select the paper type (OS X)
1.
Click the File menu, and then click the Print option.
2.
Select the printer.
3.
Click Show Details or Copies & Pages, and then click the Media & Quality menu or the Paper/Quality menu.
NOTE:
4.
Select from the Media & Quality or Paper/Quality options.
NOTE:
5.
32
The name of the item varies for different software programs.
This list contains the master set of options available. Some options are not available on all printers.
●
Media Type: Select the option for the type of paper for the print job.
●
Print Quality: Select the resolution level for the print job.
●
Edge-To-Edge Printing: Select this option to print close to the paper edges.
●
EconoMode: Select this option to conserve toner when printing drafts of documents.
Click the Print button.
Chapter 4 Print
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Mobile printing
Introduction
HP offers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet,
smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/
LaserJetMobilePrinting.
NOTE:
Update the printer firmware to ensure all mobile printing and ePrint capabilities are supported.
●
Wi-Fi Direct (wireless models only)
●
HP ePrint via email
●
HP ePrint software
●
AirPrint
●
Android embedded printing
Wi-Fi Direct (wireless models only)
Wi-Fi Direct enables printing from a wireless mobile device without requiring a connection to a network or the
Internet.
Wi-Fi Direct does not support all mobile operating systems. If the mobile device does not support Wi-Fi Direct,
you must change the wireless network connection of the device to the Wi-Fi Direct connection of the printer
before printing.
NOTE: For non-Wi-Fi Direct capable mobile devices, the Wi-Fi Direct connection only enables printing. After
using Wi-Fi Direct to print, you must reconnect to a local network in order to access the Internet.
To access the printer Wi-Fi Direct connection, complete the following steps:
1.
2.
Print a configuration page to determine the IP address or host name.
a.
Press and hold the Resume
b.
Release the Resume
button until the Ready
light begins blinking.
button.
Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer configuration page. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
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3.
On the Networking tab, click the Wi-Fi Direct Setup link in the left navigation pane.
4.
Choose one of the following connection methods:
●
Manual
●
Automatic
Mobile printing
33
5.
On the mobile device, open the Wi-Fi or the Wi-Fi Direct menu.
6.
From the list of available networks, select the printer name.
NOTE: If the printer name does not display, you might be out of range of the Wi-Fi Direct signal. Move the
device closer to the printer.
7.
If prompted, enter the Wi-Fi Direct password.
NOTE: For Android devices that support Wi-Fi Direct, if the connection method is set to Automatic, the
connection will occur automatically, without a password prompt. If the connection method is set to Manual,
you will need to either press the OK button, or provide a personal identification number (PIN) — displayed
on the printer control panel — as a password on the mobile device.
NOTE: To access the Wi-Fi Direct password, from the EWS open the Networking tab, and then click Wi-Fi
Direct Setup.
8.
Open the document, and then select the Print option.
NOTE:
9.
If the mobile device does not support printing, install the HP ePrint mobile app.
Select the printer from the list of available printers, and then select Print.
10. After the print job is complete, some mobile devices need to be reconnected to the local network.
The following devices and computer operating systems support Wi-Fi Direct:
●
Android 4.0 and later tablets and phones with the HP Print Service or Mopria mobile printing plugin installed
●
Most Windows 8.1 computers, tablets, and laptops that have the HP print driver installed
The following devices and computer operating systems do not support Wi-Fi Direct, but can print to a printer that
does:
●
Apple iPhone and iPad
●
Mac computers running OS X
For more information on Wi-Fi Direct printing, go to www.hp.com/go/wirelessprinting.
Wi-Fi Direct capabilities can be enabled or disabled from the HP Embedded Web Server (EWS).
Enable or disable Wi-Fi Direct
Wi-Fi Direct capabilities must be enabled first from the printer EWS.
Step one: Open the HP Embedded Web Server
1.
34
Print a configuration page to determine the IP address or host name.
a.
Press and hold the Resume
b.
Release the Resume
Chapter 4 Print
button until the Ready
light begins blinking.
button.
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2.
Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer configuration page. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
Step two: Enable or disable Wi-Fi Direct
1.
On the Networking tab, click the Wi-Fi Direct Setup link in the left navigation pane.
2.
Select the On option, and then click Apply. Selecting the Off option disables Wi-Fi Direct printing.
NOTE: In environments where more than one model of the same printer is installed, it might be helpful to
provide each printer a unique Wi-Fi Direct name for easier printer identification for Wi-Fi Direct printing.
Change the printer Wi-Fi Direct name
Follow this procedure to change the printer Wi-Fi Direct name using the HP Embedded Web Server (EWS):
Step one: Open the HP Embedded Web Server
1.
2.
Print a configuration page to determine the IP address or host name.
a.
Press and hold the Resume
b.
Release the Resume
button until the Ready
light begins blinking.
button.
Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer configuration page. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
Step two: Change the Wi-Fi Direct name
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1.
On the Networking tab, click the Wi-Fi Direct Setup link in the left navigation pane.
2.
In the Wi-Fi Direct Name field, enter the new name.
3.
Click Apply.
Mobile printing
35
HP ePrint via email
Use HP ePrint to print documents by sending them as an email attachment to the printer's email address from
any email enabled device.
To use HP ePrint, the printer must meet these requirements:
●
The printer must be connected to a wired or wireless network and have Internet access.
●
HP Web Services must be enabled on the printer, and the printer must be registered with HP Connected.
Follow this procedure to enable HP Web Services and register with HP Connected:
Step one: Open the HP Embedded Web Server
1.
2.
Print a configuration page to determine the IP address or host name.
a.
Press and hold the Resume
b.
Release the Resume
button until the Ready
light begins blinking.
button.
Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the configuration page. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
Step two: Enable HP Web Services
1.
Click the HP Web Services tab, and then click Enable. The printer enables Web Services, and then prints an
information page.
The information page contains the printer code necessary to register the HP printer at HP Connected.
2.
Go to www.hpconnected.com to create an HP ePrint account and complete the setup process.
HP ePrint software
The HP ePrint software makes it easy to print from a Windows or Mac desktop or laptop computer to any HP
ePrint-capable printer. This software makes it easy to find HP ePrint-enabled printers that are registered to your
HP Connected account. The target HP printer can be located in the office or at locations across the globe.
●
Windows: After installing the software, open the Print option from within your application, and then select
HP ePrint from the installed printers list. Click the Properties button to configure print options.
●
OS X: After installing the software, select File, Print, and then select the arrow next to PDF (in the bottom
left of the driver screen). Select HP ePrint.
For Windows, the HP ePrint software supports TCP/IP printing to local network printers on the network (LAN or
WAN) to products that support UPD PostScript®.
Windows and OS X both support IPP printing to LAN or WAN network-connected products that support ePCL.
Windows and OS X also both support printing PDF documents to public print locations and printing using HP
ePrint via email through the cloud.
36
Chapter 4 Print
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Go to www.hp.com/go/eprintsoftware for drivers and information.
NOTE:
For Windows, the name of the HP ePrint Software print driver is HP ePrint + JetAdvantage.
NOTE:
The HP ePrint software is a PDF workflow utility for OS X, and is not technically a print driver.
NOTE:
HP ePrint Software does not support USB printing.
AirPrint
Direct printing using Apple’s AirPrint is supported for iOS and from Mac computers running OS X 10.7 Lion and
newer. Use AirPrint to print directly to the printer from an iPad, iPhone (3GS or later), or iPod touch (third
generation or later) in the following mobile applications:
●
Mail
●
Photos
●
Safari
●
iBooks
●
Select third-party applications
To use AirPrint, the printer must be connected to the same network (sub-net) as the Apple device. For more
information about using AirPrint and about which HP printers are compatible with AirPrint, go to
www.hp.com/go/LaserJetMobilePrinting.
NOTE: Before using AirPrint with a USB connection, verify the version number. AirPrint versions 1.3 and earlier
do not support USB connections.
Android embedded printing
HP's built-in print solution for Android and Kindle enables mobile devices to automatically find and print to HP
printers that are either on a network or within wireless range for Wi-Fi Direct printing.
The print solution is built into the many versions of the operating system.
NOTE: If printing is not available on your device, go to the Google Play > Android apps and install the HP Print
Service Plugin.
For more information on how to use Android embedded printing and which Android devices are supported, go to
www.hp.com/go/LaserJetMobilePrinting.
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Mobile printing
37
38
Chapter 4 Print
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5
Manage the printer
●
Change the printer connection type (Windows)
●
Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows)
●
Configure IP network settings
●
Printer security features
●
Energy-conservation settings
●
HP Web Jetadmin
●
Update the firmware
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM153.
HP's all-inclusive help for the printer includes the following information:
ENWW
●
Install and configure
●
Learn and use
●
Solve problems
●
Download software and firmware updates
●
Join support forums
●
Find warranty and regulatory information
39
Change the printer connection type (Windows)
If you are already using the printer and you wish to change the way it is connected, use Device Setup & Software
to change the connection. For example, connect the new printer to the computer using a USB or network
connection, or change the connection from a USB to a wireless connection.
To open Device Setup & Software, complete the following procedure:
1.
2.
40
Open the HP Printer Assistant.
●
Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
●
Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer
name.
●
Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
●
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the printer name.
In the HP Printer Assistant, select Tools from the navigation bar, and then select Device Setup & Software.
Chapter 5 Manage the printer
ENWW
Advanced configuration with HP Embedded Web Server (EWS) and
HP Device Toolbox (Windows)
Use the HP Embedded Web Server to manage printing functions from your computer instead of the printer
control panel.
●
View printer status information
●
Determine the remaining life for all supplies and order new ones
●
View and change tray configurations
●
View and change the printer control-panel menu configuration
●
View and print internal pages
●
Receive notification of printer and supplies events
●
View and change network configuration
The HP Embedded Web Server works when the printer is connected to an IP-based network. The HP Embedded
Web Server does not support IPX-based printer connections. You do not have to have Internet access to open
and use the HP Embedded Web Server.
When the printer is connected to the network, the HP Embedded Web Server is automatically available.
NOTE: HP Device Toolbox is software used to connect to the HP Embedded Web Server when the printer is
connected to a computer via USB. It is available only if a full installation was performed when the printer was
installed on a computer. Depending on how the printer is connected, some features might not be available.
NOTE:
The HP Embedded Web Server is not accessible beyond the network firewall.
Method one: Open the HP Embedded Web Server (EWS) from the software
1.
2.
Open the HP Printer Assistant.
●
Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
●
Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer
name.
●
Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
●
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the printer name.
In the HP Printer Assistant, select Print, and then select HP Device Toolbox.
Method two: Open the HP Embedded Web Server (EWS) from a web browser
1.
ENWW
Print a configuration page to determine the IP address or host name.
a.
Press and hold the Resume
b.
Release the Resume
button until the Ready
light begins blinking.
button.
Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows)
41
2.
Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
Tab or section
Description
Home tab
●
Provides printer, status, and
configuration information.
Device Status: Shows the printer status and shows the approximate percent life remaining
of HP supplies.
●
Supplies Status: Shows the approximate percent life remaining of HP supplies. Actual supply
life remaining can vary. Consider having a replacement supply available to install when print
quality is no longer acceptable. The supply does not need to be replaced unless the print
quality is no longer acceptable.
●
Device Configuration: Shows the information found on the printer configuration page.
●
Network Summary: Shows the information found on the printer network configuration
page.
●
Reports: Print the configuration and supplies status pages that the printer generates.
●
Color Usage Log: Shows a summary of color jobs that the printer has produced.
●
Event Log: Shows a list of all printer events and errors.
●
Open Source Licenses: Shows a summary of the licenses for open source software
programs that can be used with the printer.
System tab
●
Device Information: Provides basic printer and company information.
Provides the ability to configure the
printer from your computer.
●
Paper Setup: Change the default paper-handling settings for the printer.
●
Print Quality: Change the default print-quality settings for the printer.
●
Energy Settings: Change the default times for entering Sleep/Auto Off mode or automatic
shut down.
●
Print Density: Change the print density of contrasts, highlights, midtones, and shadows.
●
Paper Types: Configure print modes that correspond to the paper types that the printer
accepts.
●
System Setup: Change the system defaults for the printer.
●
Supply Settings: Change the settings for Cartridge is low alerts and other supplies
information.
●
Service: Perform the cleaning procedure on the printer.
●
Save and Restore: Save the current settings for the printer to a file on the computer. Use
this file to load the same settings onto another printer or to restore these settings to this
printer at a later time.
●
Administration: Set or change the printer password. Enable or disable printer features.
NOTE: The System tab can be password-protected. If this printer is on a network, always
consult with the administrator before changing settings on this tab.
42
Chapter 5 Manage the printer
ENWW
Tab or section
Description
Print tab
●
Provides the ability to change default
print settings from your computer.
Printing: Change the default printer print settings, such as number of copies and paper
orientation. These are the same options that are available on the control panel.
●
PCL5: View and change the PCL5 settings.
●
PostScript: Turn off or on the Print PS Errors feature.
Networking tab
(Network-connected printers only)
Network administrators can use this tab to control network-related settings for the printer when
it is connected to an IP-based network. It also allows the network administrator to set up Wireless
Direct functionality. This tab does not appear if the printer is directly connected to a computer.
Provides the ability to change network
settings from your computer.
HP Web Services tab
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Use this tab to set up and use various web tools with the printer.
Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows)
43
Configure IP network settings
●
Introduction
●
Printer sharing disclaimer
●
View or change network settings
●
Rename the printer on a network
●
Manually configure IPv4 TCP/IP parameters
Introduction
Use the following sections to configure the printer network settings.
Printer sharing disclaimer
HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and
not of the HP printer drivers. Go to Microsoft at www.microsoft.com.
View or change network settings
Use the HP Embedded Web Server to view or change IP configuration settings.
1.
Open the HP Embedded Web Server (EWS):
Direct-connected printers
a.
b.
Open the HP Printer Assistant.
●
Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
●
Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the
printer name.
●
Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
●
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the printer name.
In the HP Printer Assistant, select Print, and then select HP Device Toolbox.
Network-connected printers
a.
44
Print a configuration page to determine the IP address or host name.
i.
Press and hold the Resume
ii.
Release the Resume
Chapter 5 Manage the printer
button until the Ready
light begins blinking.
button.
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b.
Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2.
Click the Networking tab to obtain network information. Change settings as needed.
Rename the printer on a network
To rename the printer on a network so that it can be uniquely identified, use the HP Embedded Web Server.
1.
Open the HP Embedded Web Server (EWS):
Direct-connected printers
a.
b.
Open the HP Printer Assistant.
●
Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
●
Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the
printer name.
●
Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
●
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the printer name.
In the HP Printer Assistant, select Print, and then select HP Device Toolbox.
Network-connected printers
a.
b.
Print a configuration page to determine the IP address or host name.
i.
Press and hold the Resume
ii.
Release the Resume
button until the Ready
light begins blinking.
button.
Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2.
Open the System tab.
3.
On the Device Information page, the default printer name is in the Device Description field. You can change
this name to uniquely identify this printer.
NOTE:
4.
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Completing the other fields on this page is optional.
Click the Apply button to save the changes.
Configure IP network settings
45
Manually configure IPv4 TCP/IP parameters
Use the EWS to manually set an IPv4 address, subnet mask, and default gateway.
1.
Open the HP Embedded Web Server (EWS):
Direct-connected printers
a.
b.
Open the HP Printer Assistant.
●
Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
●
Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the
printer name.
●
Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
●
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the printer name.
In the HP Printer Assistant, select Print, and then select HP Device Toolbox.
Network-connected printers
a.
b.
Print a configuration page to determine the IP address or host name.
i.
Press and hold the Resume
ii.
Release the Resume
button until the Ready
light begins blinking.
button.
Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
46
2.
On the Networking tab, click the IPv4 Config Method in the left navigation pane.
3.
From the IP Preferred Address Method drop-down, select Manual, and then edit the IPv4 configuration
settings.
4.
Click the Apply button.
Chapter 5 Manage the printer
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Printer security features
Introduction
The printer includes several security features to restrict who has access to configuration settings, to secure data,
and to prevent access to valuable hardware components.
●
Assign or change the system password using the HP Embedded Web Server
Assign or change the system password using the HP Embedded Web Server
Assign an administrator password for access to the printer and the HP Embedded Web Server so that
unauthorized users cannot change the printer settings.
1.
Open the HP Embedded Web Server (EWS):
Direct-connected printers
a.
b.
Open the HP Printer Assistant.
●
Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
●
Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the
printer name.
●
Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
●
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the printer name.
In the HP Printer Assistant, select Print, and then select HP Device Toolbox.
Network-connected printers
a.
b.
Print a configuration page to determine the IP address or host name.
i.
Press and hold the Resume
ii.
Release the Resume
button until the Ready
light begins blinking.
button.
Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
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2.
On the System tab, click the Administration link in the left navigation pane.
3.
In the area labeled Product Security, enter the password in the Password field.
4.
Re-enter the password in the Confirm Password field.
5.
Click the Apply button.
Printer security features
47
NOTE:
6.
Click the Apply button.
NOTE:
48
Make note of the password and store it in a safe place.
Make note of the password and store it in a safe place.
Chapter 5 Manage the printer
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Energy-conservation settings
●
Introduction
●
Print with EconoMode
●
Set the Sleep/Auto Off After Inactivity setting
●
Set the Shut Down After Inactivity delay and configure the printer to use 1 watt or less of power
●
Set the Delay Shut Down setting
Introduction
The printer includes several economy features to conserve energy and supplies.
Print with EconoMode
This printer has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner.
However, using EconoMode can also reduce print quality.
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might
outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable,
consider replacing the toner cartridge.
NOTE:
If this option is not available in your print driver, you can set it using the HP Embedded Web Server.
1.
From the software program, select the Print option.
2.
Select the printer, and then click the Properties or Preferences button.
3.
Click the Paper/Quality tab.
4.
Click the EconoMode check box.
Set the Sleep/Auto Off After Inactivity setting
Use the EWS to set the amount of idle time before the printer enters sleep mode.
Complete the following procedure to change the Sleep/Auto Off After setting:
1.
Open the HP Embedded Web Server (EWS):
Direct-connected printers
a.
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Open the HP Printer Assistant.
●
Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
●
Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the
printer name.
Energy-conservation settings
49
b.
●
Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
●
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the printer name.
In the HP Printer Assistant, select Print, and then select HP Device Toolbox.
Network-connected printers
a.
b.
Print a configuration page to determine the IP address or host name.
i.
Press and hold the Resume
ii.
Release the Resume
button until the Ready
light begins blinking.
button.
Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2.
Click the System tab, and then select Energy Settings.
3.
From the Sleep/Auto Off After Inactivity drop-down, select the time for the delay.
4.
Click the Apply button.
Set the Shut Down After Inactivity delay and configure the printer to use 1 watt or less of
power
Use the EWS to set the amount of time before the printer shuts down.
NOTE: After the printer shuts down, the power consumption is 1 watt or less.
Complete the following procedure to change the Shut Down After Delay setting:
1.
Open the HP Embedded Web Server (EWS):
Direct-connected printers
a.
b.
50
Open the HP Printer Assistant.
●
Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
●
Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the
printer name.
●
Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
●
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the printer name.
In the HP Printer Assistant, select Print, and then select HP Device Toolbox.
Chapter 5 Manage the printer
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Network-connected printers
a.
b.
Print a configuration page to determine the IP address or host name.
i.
Press and hold the Resume
ii.
Release the Resume
button until the Ready
light begins blinking.
button.
Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2.
Click the System tab, and then select Energy Settings.
3.
From the Shut Down After Inactivity drop-down, select the time for the delay.
NOTE:
4.
The default value is 4 hours.
Click the Apply button.
Set the Delay Shut Down setting
Use the EWS to select whether or not the printer delays shutting down after the power button is pressed.
Complete the following procedure to change the Delay Shut Down setting:
1.
Open the HP Embedded Web Server (EWS):
Direct-connected printers
a.
b.
Open the HP Printer Assistant.
●
Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
●
Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the
printer name.
●
Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
●
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the printer name.
In the HP Printer Assistant, select Print, and then select HP Device Toolbox.
Network-connected printers
a.
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Print a configuration page to determine the IP address or host name.
i.
Press and hold the Resume
ii.
Release the Resume
button until the Ready
light begins blinking.
button.
Energy-conservation settings
51
b.
Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2.
Click the System tab, and then select Energy Settings.
3.
Select or clear the Delay when ports are active option.
NOTE: When this option is selected the printer will not shut down unless all ports are inactive. An active
network link or fax connection will prevent the printer from shutting down.
52
Chapter 5 Manage the printer
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HP Web Jetadmin
HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of networked
HP products, including printers, multifunction printers, and digital senders. This single solution allows you to
remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment —
ultimately increasing business productivity by helping you save time, control costs, and protect your investment.
HP Web Jetadmin upgrades are periodically made available to provide support for specific product features. Go to
www.hp.com/go/webjetadmin for more information.
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HP Web Jetadmin
53
Update the firmware
HP offers periodic printer updates, new Web Services apps, and new features to existing Web Services apps.
Follow these steps to update the printer firmware for a single printer. When you update the firmware, Web
Service apps will update automatically.
Update the firmware using the Firmware Update Utility
Use these steps to manually download and install the Firmware Update Utility from HP.com.
NOTE: This method is the only firmware update option available for printers connected to the computer via a
USB cable. It also works for printers connected to a network.
NOTE: You must have a print driver installed in order to use this method.
1.
Go to www.hp.com/go/support, select your country/region or language, and then click the Get software
and drivers link.
2.
Type the printer name in the search field, press the ENTER button, and then select the printer from the list
of search results.
3.
Select the operating system.
4.
Under the Firmware section, locate the Firmware Update Utility.
5.
Click Download, click Run, and then click Run again.
6.
When the utility launches, select the printer from the drop-down list, and then click Send Firmware.
NOTE: To print a configuration page to verify the installed firmware version before or after the update
process, click Print Config.
7.
54
Follow the on-screen instructions to complete the installation, and then click the Exit button to close the
utility.
Chapter 5 Manage the printer
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6
Solve problems
●
Customer support
●
Interpret control-panel light patterns
●
Restore the factory-set defaults
●
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel
●
Printer does not pick up paper or misfeeds
●
Clear paper jams
●
Improve print quality
●
Resolving print quality problems
●
Solve wired network problems
●
Solve wireless network problems
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM153.
HP's all-inclusive help for the printer includes the following information:
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●
Install and configure
●
Learn and use
●
Solve problems
●
Download software and firmware updates
●
Join support forums
●
Find warranty and regulatory information
55
Customer support
Get telephone support for your country/region
Have the printer name, serial number, date of purchase, and
problem description ready
56
Country/region phone numbers are on the flyer that was in the box
with the printer or at support.hp.com.
Get 24-hour Internet support, and download software utilities and
drivers
www.hp.com/support/ljM153
Order additional HP service or maintenance agreements
www.hp.com/go/carepack
Register the printer
www.register.hp.com
Chapter 6 Solve problems
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Interpret control-panel light patterns
If the printer requires attention, an error code appears on the control-panel display.
Table 6-1 Status-light legend
Symbol for "light off"
Symbol for "light on"
Symbol for "light blinking"
Table 6-2 Control-panel light patterns
Light status
State of the printer
Action
The Attention light is blinking.
The printer is in manual-feed mode.
Load the correct paper type and size into the input
tray. Press the Resume
The printer is processing a manual duplex
job.
Load the pages into the input tray to print the second
The input tray is empty.
Load the tray.
A door is open.
Verify that the toner-cartridge door is fully closed.
The printer has failed to pick up a sheet of
paper to process a print job.
Verify that paper is correctly loaded, and then press
Paper is jammed in the printer.
Check for jams in the input tray, the output bin, and
the toner cartridge area. Clear the jam. Press the
sides. Press the Resume
the Resume
Resume
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button to continue.
button to continue.
button to continue.
button to continue.
The toner cartridge is missing or
incorrectly installed.
Verify that all supplies are in place and installed
correctly.
The toner cartridge is very low.
Replace the toner cartridge.
Multiple supplies are very low.
Replace the supplies.
The toner cartridge is incompatible with
the printer, possibly due to a missing or
damaged memory chip.
Replace the toner cartridge.
Multiple supplies are incompatible with the
printer, possibly due to a missing or
damaged memory chip.
Replace the supplies.
The toner cartridge has been protected on
another printer.
Replace the toner cartridge.
Multiple supplies have been protected on
another printer.
Replace the supplies.
The printer has detected an unauthorized
toner cartridge.
Replace the toner cartridge.
Interpret control-panel light patterns
57
Table 6-2 Control-panel light patterns (continued)
Light status
State of the printer
Action
The printer has detected multiple
unauthorized supplies.
Replace the supplies.
The cartridge sensor has experienced an
error.
Replace the toner cartridge.
The loaded paper is not the size needed
for the print job.
The printer has experienced a general
engine error.
Replace the paper, or press the Resume
button
to continue with the size currently loaded.
Press the Resume
button to continue.
If the error repeats, turn off the printer. Wait 30
seconds, and then turn on the printer.
Incorrect firmware has been loaded.
Press the Resume
button to continue, Load the
correct firmware.
The printer has experienced a bad code
signature.
The printer has experienced an engine
cable error.
Press the Resume
button to accept the
signature.
Press the Resume
button to continue.
If the error persists, contact HP customer support.
The printer has experienced a controlpanel cable error.
Press the Resume
button to continue.
If the error persists, contact HP customer support.
The Attention and Ready lights are
on.
The printer has experienced a fatal error
from which it cannot recover.
1.
Turn off the printer or disconnect the power
cord from the printer.
2.
Wait 30 seconds, and then turn on the printer or
reconnect the power cord to the printer.
3.
Wait for the printer to initialize.
If the error persists, contact HP customer support.
58
Chapter 6 Solve problems
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Restore the factory-set defaults
Restoring the factory-set defaults returns all of the printer and network settings to the factory defaults. It will
not reset the page count, tray size, or language. To restore the printer to the factory-default settings, follow
these steps.
CAUTION: Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also
deletes any pages that are stored in the memory.
1.
Open the HP Embedded Web Server (EWS):
Direct-connected printers
a.
b.
Open the HP Printer Assistant.
●
Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
●
Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the
printer name.
●
Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
●
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the printer name.
In the HP Printer Assistant, select Print, and then select HP Device Toolbox.
Network-connected printers
a.
b.
Print a configuration page to determine the IP address or host name.
i.
Press and hold the Resume
ii.
Release the Resume
button until the Ready
light begins blinking.
button.
Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2.
On the System tab, click Save and Restore in the left navigation pane.
3.
In the Restore Defaults area, click the Restore defaults button.
The printer automatically restarts.
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Restore the factory-set defaults
59
A “Cartridge is low” or “Cartridge is very low” message displays on
the printer control panel
Cartridge is low: The printer indicates when a cartridge level is low. Actual cartridge life remaining may vary.
Consider having a replacement available to install when print quality is no longer acceptable. The cartridge does
not need to be replaced now.
Cartridge is very low: The printer indicates when the cartridge level is very low. Actual cartridge life remaining
may vary. Consider having a replacement available to install when print quality is no longer acceptable. The
cartridge does not need to be replaced now unless the print quality is no longer acceptable.
HP’s Premium Protection Warranty expires when a message indicating that HP’s Premium Protection Warranty
on this supply has ended appears on the Supplies Status Page or the EWS.
Change the “Very Low” settings
You can change the way the printer reacts when supplies reach the Very Low state. You do not have to reestablish these settings when you install a new cartridge.
1.
Open the HP Embedded Web Server (EWS):
Direct-connected printers
a.
b.
Open the HP Printer Assistant.
●
Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
●
Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the
printer name.
●
Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
●
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the printer name.
In the HP Printer Assistant, select Print, and then select HP Device Toolbox.
Network-connected printers
a.
60
Print a configuration page to determine the IP address or host name.
i.
Press and hold the Resume
ii.
Release the Resume
Chapter 6 Solve problems
button until the Ready
light begins blinking.
button.
ENWW
b.
Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2.
Select the System tab, and then select Supply Settings.
3.
Select one of the following options from the Very Low Setting (Black Cartridge): or Very Low Setting (Color
Cartridges): drop-down:
●
Select the Stop option to set the printer to stop printing until you replace the cartridge or imaging
drum.
●
Select the Prompt option to set the printer to stop printing and prompt you to replace the cartridge.
You can acknowledge the prompt and continue printing.
●
Select the Continue option to set the printer to alert you that the cartridge or imaging drum is very
low, but to continue printing.
Order supplies
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Order supplies and paper
www.hp.com/go/suresupply
Order through service or support providers
Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS)
To access, in a supported on your computer, enter the printer IP
address or host name in the address/URL field. The EWS contains a
link to the HP SureSupply website, which provides options for
purchasing Original HP supplies.
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel
61
Printer does not pick up paper or misfeeds
Introduction
The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking
up multiple sheets of paper at one time. Either of these situations can result in paper jams.
●
The product does not pick up paper
●
The product picks up multiple sheets of paper
The product does not pick up paper
If the product does not pick up paper from the tray, try these solutions.
1.
Open the product and remove any jammed sheets of paper.
2.
Load the tray with the correct size of paper for your job.
3.
Make sure the paper size and type are set correctly on the product control panel.
4.
Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the
appropriate indentation in the tray.
5.
Check the product control panel to see if the product is waiting for you to acknowledge a prompt to feed
the paper manually. Load paper, and continue.
6.
The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened with
warm water.
The product picks up multiple sheets of paper
If the product picks up multiple sheets of paper from the tray, try these solutions.
62
1.
Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over. Do not fan the
paper. Return the stack of paper to the tray.
2.
Use only paper that meets HP specifications for this product.
3.
Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.
4.
Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten the
stack, and then return some of the paper to the tray.
5.
Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the
appropriate indentation in the tray.
6.
Make sure the printing environment is within recommended specifications.
Chapter 6 Solve problems
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Clear paper jams
Introduction
The following information includes instructions for clearing paper jams from the printer.
●
Paper jam locations
●
Experiencing frequent or recurring paper jams?
●
Clear paper jams in Tray 1
●
Clear paper jams in the rear door and the fuser area
●
Clear paper jams in the output bin
Paper jam locations
1
2
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1
Output bin
2
Tray 1
3
Rear door and fuser area
3
Clear paper jams
63
Experiencing frequent or recurring paper jams?
Follow these steps to solve problems with frequent paper jams. If the first step does not resolve the problem
continue with the next step until you have resolved the problem.
1.
If paper has jammed in the printer, clear the jam and then print a configuration page to test the printer.
2.
Check that the tray is configured for the correct paper size and type. Adjust paper settings if necessary.
a.
b.
Print a configuration page to determine the IP address or host name.
i.
Press and hold the Resume
ii.
Release the Resume
button until the Ready
light begins blinking.
button.
Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
c.
Click the System tab, and then click the Paper Setup page.
d.
Select the type of paper that is in the tray.
e.
Select the size of paper that is in the tray.
3.
Turn the printer off, wait 30 seconds, and then turn it on again.
4.
Print a cleaning page to remove excess toner from inside the printer.
a.
5.
64
Open the HP Printer Assistant.
●
Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
●
Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the
printer name.
●
Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
●
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the printer name.
b.
In the HP Printer Assistant, select Print, and then select HP Device Toolbox.
c.
On the System tab, click Service.
d.
In the Cleaning Mode area, click Start to begin the cleaning process.
Print a configuration page to test the printer.
a.
Press and hold the Resume
b.
Release the Resume
Chapter 6 Solve problems
button until the Ready
light begins blinking.
button.
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If none of these steps resolves the problem, the printer might need service. Contact HP customer support.
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Clear paper jams
65
Clear paper jams in Tray 1
Use the following procedure to clear jams in Tray 1. When a jam occurs, the Attention
66
1.
Pull the tray completely out of the printer.
2.
Remove any jammed or damaged sheets of paper.
3.
Reinsert and close Tray 1.
Chapter 6 Solve problems
LED flashes.
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Clear paper jams in the rear door and the fuser area
Use the following procedure to clear jams in the rear door and fuser area. When a jam occurs, the Attention
LED flashes.
CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it.
1.
Open the rear door.
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Clear paper jams
67
2.
Gently pull out any jammed paper from the rollers
in the rear door area.
CAUTION: The fuser can be hot while the printer is
in use. Wait for the fuser to cool before handling it.
3.
68
Close the rear door.
Chapter 6 Solve problems
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Clear paper jams in the output bin
Use the following procedure to check for paper in all possible jam locations related to the output bin. When a jam
occurs, the Attention LED flashes.
CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it.
1.
Open the rear door.
2.
If paper is visible in the output bin, grasp the
leading edge and remove it.
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Clear paper jams
69
3.
Gently pull out any jammed paper from the rollers
in the rear door area.
CAUTION: The fuser can be hot while the printer is
in use. Wait for the fuser to cool before handling it.
4.
70
Close the rear door.
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Improve print quality
●
Introduction
●
Update the printer firmware
●
Print from a different software program
●
Check the paper-type setting for the print job
●
Check toner-cartridge status
●
Print a cleaning page
●
Visually inspect the toner cartridge or cartridges
●
Check paper and the printing environment
●
Try a different print driver
●
Check the EconoMode settings
●
Adjust Print Density
●
Calibrate the printer to align the colors
●
Adjust color settings (Windows)
●
Print and interpret the print quality page
Introduction
The following information provides troubleshooting steps to resolve print-quality problems, including the
following problems:
●
Smears
●
Fuzzy print
●
Dark print
●
Light print
●
Streaks
●
Missing toner
●
Scattered dots of toner
●
Loose toner
●
Skewed images
To resolve these or other print-quality problems, try the following solutions in the order presented.
For information about resolving specific image defects, see the Resolving print quality problems section of this
User Guide.
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Improve print quality
71
Update the printer firmware
Try upgrading the printer firmware. For more information, see the Update the firmware section of this User
Guide.
Print from a different software program
Try printing from a different software program. If the page prints correctly, the problem is with the software
program from which you were printing.
Check the paper-type setting for the print job
Check the paper type setting when printing from a software program and the printed pages have smears, fuzzy
or dark print, curled paper, scattered dots of toner, loose toner, or small areas of missing toner.
Check the paper type setting on the printer
1.
Open the tray.
2.
Verify that the tray is loaded with the correct type of paper.
3.
Close the tray.
Check the paper type setting (Windows)
1.
From the software program, select the Print option.
2.
Select the printer, and then click the Properties or Preferences button.
3.
Click the Paper/Quality tab.
4.
From the Paper Type drop-down list, click the More... option.
5.
Expand the list of Type is: options.
6.
Expand the category of paper types that best describes your paper.
7.
Select the option for the type of paper you are using, and click the OK button.
8.
Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button
to print the job.
Check the paper type setting (OS X)
72
1.
Click the File menu, and then click the Print option.
2.
In the Printer menu, select the printer.
3.
By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
click the Finishing menu.
4.
Select a type from the Media Type drop-down list.
5.
Click the Print button.
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Check toner-cartridge status
Follow these steps to check the estimated life remaining in the toner cartridges and if applicable, the status of
other replaceable maintenance parts.
Step one: Print the supplies status page
The printer prints the supplies summary page when it prints the configuration page.
1.
Press and hold the Resume
2.
Release the Resume
button until the Ready
light begins blinking.
button.
Step two: Check supplies status
1.
Look at the supplies status report to check the percent of life remaining for the toner cartridges and if
applicable, the status of other replaceable maintenance parts.
Print quality problems can occur when using a toner cartridge that is at its estimated end of life. The
supplies status page indicates when a supply level is very low.
HP’s Premium Protection Warranty expires when a message indicating that HP’s Premium Protection
Warranty on this supply has ended appears on the Supplies Status Page or the EWS.
The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable.
Consider having a replacement available to install when print quality is no longer acceptable.
If you determine that you need to replace a toner cartridge or other replaceable maintenance parts, the
supplies status page lists the genuine HP part numbers.
2.
Check to see if you are using a genuine HP cartridge.
A genuine HP toner cartridge has “HP” on it, or has the HP logo on it. For more information on identifying
HP cartridges go to www.hp.com/go/learnaboutsupplies.
Print a cleaning page
During the printing process paper, toner, and dust particles can accumulate inside the printer and can cause printquality issues such as toner specks or spatter, smears, streaks, lines, or repeating marks.
Use the following procedure to print a cleaning page.
1.
2.
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Open the HP Printer Assistant.
●
Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
●
Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer
name.
●
Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
●
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the printer name.
In the HP Printer Assistant, select Print, and then select HP Device Toolbox.
Improve print quality
73
3.
On the System tab, click Service.
4.
In the Cleaning Mode area, click Start to begin the cleaning process.
Visually inspect the toner cartridge or cartridges
Follow these steps to inspect each toner cartridge.
1.
Remove the toner cartridges from the printer, and verify that the sealing tape has been removed.
2.
Check the memory chip for damage.
3.
Examine the surface of the green imaging drum.
CAUTION: Do not touch the imaging drum. Fingerprints on the imaging drum can cause print-quality
problems.
4.
If you see any scratches, fingerprints, or other damage on the imaging drum, replace the toner cartridge.
5.
Reinstall the toner cartridge, and print a few pages to see if the problem has resolved.
Check paper and the printing environment
Step one: Use paper that meets HP specifications
Some print-quality problems arise from using paper that does not meet HP specifications.
●
Always use a paper type and weight that this printer supports.
●
Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids,
staples, and curled or bent edges.
●
Use paper that has not been previously printed on.
●
Use paper that does not contain metallic material, such as glitter.
●
Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in Inkjet
printers.
●
Use paper that is not too rough. Using smoother paper generally results in better print quality.
Step two: Check the environment
The environment can directly affect print quality and is a common cause for print-quality or paper-feeding
issues. Try the following solutions:
74
●
Move the printer away from drafty locations, such as open windows or doors, or air-conditioning vents.
●
Make sure the printer is not exposed to temperatures or humidity outside of printer specifications.
●
Do not place the printer in a confined space, such as a cabinet.
●
Place the printer on a sturdy, level surface.
●
Remove anything that is blocking the vents on the printer. The printer requires good air flow on all sides,
including the top.
●
Protect the printer from airborne debris, dust, steam, grease, or other elements that can leave residue
inside the printer.
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Step three: Set the individual tray alignment
Follow these steps when text or images are not centered or aligned correctly on the printed page when printing
from specific trays.
1.
Open the HP Embedded Web Server (EWS):
Direct-connected printers
a.
b.
Open the HP Printer Assistant.
●
Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
●
Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the
printer name.
●
Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
●
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the printer name.
In the HP Printer Assistant, select Print, and then select HP Device Toolbox.
Network-connected printers
a.
b.
Print a configuration page to determine the IP address or host name.
i.
Press and hold the Resume
ii.
Release the Resume
button until the Ready
light begins blinking.
button.
Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
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2.
Click the System tab, and then select the Service page.
3.
In the Adjust Alignment area, select the tray to adjust.
4.
Adjust the alignment settings, and then click Apply
5.
Click Print Test Page to print a test page in order to confirm the new alignment settings.
Improve print quality
75
Try a different print driver
Try a different print driver when printing from a software program and the printed pages have unexpected lines
in graphics, missing text, missing graphics, incorrect formatting, or substituted fonts.
Download any of the following drivers from the HP Web site: www.hp.com/support/ljM153.
HP PCL.6 driver
If available, this printer-specific print driver supports older operating systems like Windows®
XP and Windows Vista®. For a list of supported operating systems, go to www.hp.com/go/
support.
HP PCL 6 driver
This printer-specific print driver supports Windows 7 and newer operating systems that
support version 3 drivers. For a list of supported operating systems, go to www.hp.com/go/
support.
HP PCL-6 driver
This product-specific print driver supports Windows 8 and newer operating systems that
support version 4 drivers. For a list of supported operating systems, go to www.hp.com/go/
support.
HP UPD PS driver
●
Recommended for printing with Adobe® software programs or with other highly
graphics-intensive software programs
●
Provides support for printing from postscript emulation needs, or for postscript flash
font support
●
Recommended for printing in all Windows environments
●
Provides the overall best speed, print quality, and printer feature support for most
users
●
Developed to align with Windows Graphic Device Interface (GDI) for best speed in
Windows environments
●
Might not be fully compatible with third-party and custom software programs that are
based on PCL 5
HP UPD PCL 6
Check the EconoMode settings
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might
outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable,
consider replacing the toner cartridge.
NOTE: This feature is available with the PCL 6 print driver for Windows. If you are not using that driver, you can
enable the feature by using the HP Embedded Web Server.
Follow these steps if the entire page is too dark or too light.
1.
From the software program, select the Print option.
2.
Select the printer, and then click the Properties or Preferences button.
3.
Click the Paper/Quality tab, and locate the Print Quality area.
4.
If the entire page is too dark, use these settings:
●
Select the 600 dpi option, if available.
●
Select the EconoMode check box to enable it.
If the entire page is too light, use these settings:
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Chapter 6 Solve problems
ENWW
5.
●
Select the FastRes 1200 option, if available.
●
Clear the EconoMode check box to disable it.
Click the OK button to close the Document Properties dialog box. In the Print dialog, click the OK button to
print the job.
Adjust Print Density
Complete the following steps to adjust the print density.
1.
Open the HP Embedded Web Server (EWS):
Direct-connected printers
a.
b.
Open the HP Printer Assistant.
●
Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
●
Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the
printer name.
●
Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
●
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the printer name.
In the HP Printer Assistant, select Print, and then select HP Device Toolbox.
Network-connected printers
a.
b.
Print a configuration page to determine the IP address or host name.
i.
Press and hold the Resume
ii.
Release the Resume
button until the Ready
light begins blinking.
button.
Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
ENWW
2.
Click the System tab, and then select the Print Density page.
3.
Select the correct density settings.
4.
Click Apply to save the changes.
Improve print quality
77
Calibrate the printer to align the colors
Calibration is a printer function that optimizes print quality.
Follow these steps to resolve print-quality problems such as misaligned color, colored shadows, blurry graphics,
or other print-quality issues.
1.
Open the HP Embedded Web Server (EWS):
Direct-connected printers
a.
b.
Open the HP Printer Assistant.
●
Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
●
Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the
printer name.
●
Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
●
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the printer name.
In the HP Printer Assistant, select Print, and then select HP Device Toolbox.
2.
Click the System tab, and then select the Print Quality page.
3.
Select Calibrate Now:, and then click Apply to start the calibration process.
Network-connected printers
1.
2.
Print a configuration page to determine the IP address or host name.
a.
Press and hold the Resume
b.
Release the Resume
button until the Ready
light begins blinking.
button.
Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer configuration page. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
78
3.
Click the System tab, and then select the Print Quality page.
4.
Select Calibrate Now:, and then click Apply to start the calibration process.
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Adjust color settings (Windows)
When printing from a software program, follow these steps if colors on the printed page do not match colors on
the computer screen, or if the colors on the printed page are not satisfactory.
Change the color options
1.
From the software program, select the Print option.
2.
Select the printer, and then click the Properties or Preferences button.
3.
Click the Color tab.
4.
Click the Print in Grayscale option to print a color document in black and shades of gray. Use this option to
print color documents for photocopying or faxing. Also use this option to print draft copies or to save color
toner.
5.
Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button
to print the job.
Print and interpret the print quality page
1.
Open the HP Embedded Web Server (EWS).
Direct-connected printers
a.
b.
Open the HP Printer Assistant.
●
Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
●
Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the
printer name.
●
Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
●
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the printer name.
In the HP Printer Assistant, select Print, and then select HP Device Toolbox.
Network-connected printers
a.
ENWW
Print a configuration page to determine the IP address or host name.
i.
Press and hold the Resume
ii.
Release the Resume
button until the Ready
light begins blinking.
button.
Improve print quality
79
b.
Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2.
Click the Home tab, and then select the Reports page.
3.
Find Print Quality Page in the list of reports, and then click Print.
This page contains five bands of color, which are divided into four groups as indicated in the following illustration.
By examining each group, you can isolate the problem to a particular toner cartridge.
Figure 6-1 Print quality page
80
Section
Toner cartridge
1
Yellow
2
Cyan
3
Black
4
Magenta
●
If dots or streaks appear in only one of the groups, replace the toner cartridge that correlates with that
group.
●
If dots appear in more than one group, print a cleaning page. If this does not solve the problem, determine
if the dots are always the same color; for example, if magenta dots appear in all five color bands. If the dots
are all the same color, replace that toner cartridge.
●
If streaks appear in multiple color bands, contact HP. A component other than the toner cartridge is
probably causing the problem.
Chapter 6 Solve problems
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Resolving print quality problems
●
Introduction
●
Troubleshoot print quality problems
Introduction
The following information provides troubleshooting steps for solving image defect issues, including the following
defects:
●
Light print
●
Gray background or dark print
●
Blank pages
●
Black pages
●
Dark or light bands
●
Dark or light streaks
●
Missing toner
●
Skewed images
●
Colors that do not align
●
Curled paper
Troubleshoot print quality problems
Table 6-3 Image defects table quick reference
Table 6-4 Light print on page 83
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Table 6-5 Gray background or dark print
on page 84
Table 6-6 Blank page — No print on page 84
Resolving print quality problems
81
Table 6-3 Image defects table quick reference (continued)
Table 6-7 Black page on page 85
Table 6-8 Banding defects on page 85
Table 6-9 Streak defects on page 86
Table 6-10 Fixing/fuser defects on page 87
Table 6-11 Image placement defects
on page 87
Table 6-12 Color plane registrations defects
(color models only) on page 88
Table 6-13 Output defects on page 88
Image defects, no matter the cause, can often be resolved using the same steps. Use the following steps as a
starting point for solving image defect issues.
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1.
Reprint the document. Print quality defects can be intermittent in nature or can go away completely with
continued printing.
2.
Check the condition of the cartridge or cartridges. If a cartridge is in a Very Low state (it has passed the
rated life), replace the cartridge.
3.
Make sure that the driver and tray print mode settings match the media that is loaded in the tray. Try using
a different ream of media or a different tray. Try using a different print mode.
4.
Make sure that the printer is within the supported operating temperature/humidity range.
5.
Make sure that the paper type, size, and weight are supported by the printer. See the printer support page
at support.hp.com for a list of the supported paper sizes and types for the printer.
NOTE:
The term “fusing” refers to the part of the printing process where toner is affixed to paper.
The following examples depict letter-size paper that has passed through the printer short-edge first.
Table 6-4 Light print
Description
ENWW
Sample
Possible solutions
Light print:
1.
Reprint the document.
The printed content on the entire page is
light or faded.
2.
Remove the cartridge, and then shake
it to redistribute the toner.
3.
Mono models only: Make sure that the
Economode setting is disabled both at
the printer control panel and in the
print driver.
4.
Make sure that the cartridge is
installed correctly.
5.
Print a Supply status page and check
for life and usage of the cartridge.
6.
Replace the cartridge.
7.
If the problem persists, go to
support.hp.com.
Resolving print quality problems
83
Table 6-5 Gray background or dark print
Description
Sample
Gray background or dark print:
Possible solutions
1.
Make sure that the paper in the trays
has not already been run through the
printer.
2.
Use a different paper type.
3.
Reprint the document.
4.
Mono models only: From the Home
screen on the printer control panel, go
to the Adjust Toner Density menu, and
then adjust the toner density to a
lower level.
5.
Make sure that the printer is in within
the supported operating temperature
and humidity range.
6.
Replace the cartridge.
7.
If the problem persists, go to
support.hp.com.
The image or text is darker than expected.
Table 6-6 Blank page — No print
Description
84
Sample
Possible solutions
Blank page — No print:
1.
The page is completely blank and contains
no printed content.
Make sure that the cartridge is
genuine HP cartridges.
2.
Make sure that the cartridge is
installed correctly.
3.
Print with a different cartridge.
4.
Check the paper type in the paper tray
and adjust the printer settings to
match. If necessary, select a lighter
paper type.
5.
If the problem persists, go to
support.hp.com.
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Table 6-7 Black page
Description
Sample
Black page:
The entire printed page is black.
Possible solutions
1.
Visually inspect the cartridge to check
for damage.
2.
Make sure that the cartridge is
installed correctly.
3.
Replace the cartridge
4.
If the problem persists, go to
support.hp.com.
Table 6-8 Banding defects
Description
Repetitive wide-pitch banding and Impulse
bands:
Dark or light lines which repeat down the
length of the page. They might be sharp or
soft in nature. The defect displays only in
areas of fill, not in text or sections with no
printed content.
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Sample
Possible solutions
1.
Reprint the document.
2.
Try printing from another tray.
3.
Replace the cartridge.
4.
Use a different paper type.
5.
Enterprise models only: From the
Home screen on the printer control
panel, go to the Adjust Paper Types
menu, and then choose a print mode
that is designed for a slightly heavier
media than what you are using. This
slows the print speed and might
improve the print quality.
6.
If the problem persists, go to
support.hp.com.
Resolving print quality problems
85
Table 6-9 Streak defects
Description
Sample
Possible solutions
Light vertical streaks:
1.
Reprint the document.
Light streaks that usually span the length of
the page. The defect displays only in areas
of fill, not in text or sections with no printed
content.
2.
Remove the cartridge, and then shake
it to redistribute the toner.
3.
If the problem persists, go to
support.hp.com.
NOTE: Both light and dark vertical streaks
can occur when the printing environment is
outside the specified range for temperature
or humidity. Refer to your printer's
environmental specifications for allowable
temperature and humidity levels.
Dark vertical streaks and ITB cleaning
streaks (color models only):
Dark lines which occur down the length of
the page. The defect might occur anywhere
on the page, in areas of fill or in sections
with no printed content.
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Chapter 6 Solve problems
1.
Reprint the document.
2.
Remove the cartridge, and then shake
it to redistribute the toner.
3.
Print a cleaning page.
4.
Check the toner level in the cartridge.
5.
If the problem persists, go to
support.hp.com.
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Table 6-10 Fixing/fuser defects
Description
Fixing/fuser
Possible solutions
Hot fuser offset (shadow):
1.
Reprint the document.
Slight shadows, or offsets, of the image
repeated down the page. The repeated
image might fade with each recurrence.
2.
Check the paper type in the paper tray
and adjust the printer settings to
match. If necessary, select a lighter
paper type.
3.
If the problem persists, go to
support.hp.com.
Poor fusing:
1.
Reprint the document.
Toner rubs off along either edge of page.
This defect is more common at the edges of
high-coverage jobs and on light media types
but can occur anywhere on the page.
2.
Check the paper type in the paper tray
and adjust the printer settings to
match. If necessary, select a heavier
paper type.
3.
Enterprise models only: From the
printer control panel, go to the Edgeto-Edge menu and then select Normal.
Reprint the document.
4.
Enterprise models only: From the
printer control panel, select Auto
Include Margins and then reprint the
document.
5.
If the problem persists, go to
support.hp.com.
Table 6-11 Image placement defects
Description
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Sample
Possible solutions
Margins and skew:
1.
Reprint the document.
The image is not centered, or is skewed on
the page. The defect occurs when the paper
is not positioned properly as it is pulled from
the tray and moves through the paper path.
2.
Remove the paper and then reload the
tray. Make sure that all the paper
edges are even on all sides.
3.
Make sure that the top of the paper
stack is below the tray full indicator.
Do not overfill the tray.
4.
Make sure that the paper guides are
adjusted to the correct size for the
paper. Do not adjust the paper guides
tightly against the paper stack. Adjust
them to the indentations or markings
in the tray.
5.
If the problem persists, go to
support.hp.com.
Resolving print quality problems
87
Table 6-12 Color plane registrations defects (color models only)
Description
Sample
Possible solutions
Color plane registrations:
1.
Reprint the document.
One or more color of the planes is not
aligned with the other color planes. The
primary error will typically occur with yellow.
2.
From the printer control panel,
calibrate the printer.
3.
If a cartridge has reached a Very Low
state or the printed output is severely
faded, replace the cartridge.
4.
From the printer control panel use the
Restore Calibration feature to reset
the printer's calibration settings to the
factory defaults.
5.
If the problem persists, go to
support.hp.com.
Table 6-13 Output defects
Description
Possible solutions
Output curl:
1.
Reprint the document.
Printed paper has curled edges. The curled
edge can be along the short or long side of
the paper. Two types of curl are possible:
2.
Positive curl: From the printer control
panel, select a heavier paper type. The
heavier paper type creates a higher
temperature for printing.
●
●
88
Sample
Positive curl: The paper curls toward
the printed side. The defect occurs in
dry environments or when printing
high coverage pages.
Negative curl: The paper curls away
from the printed side. The defect
occurs in high-humidity environments
or when printing low coverage pages.
Negative curl: From the printer control
panel, select a lighter paper type. The
lighter paper type creates a lower
temperature for printing. Try storing
the paper in a dry environment prior or
use freshly opened paper.
3.
Print in duplex mode.
4.
If the problem persists, go to
support.hp.com.
Output stacking:
1.
Reprint the document.
The paper does not stack well in the output
tray. The stack might be uneven, skewed, or
the pages might be pushed out of the tray
and onto the floor. Any of the following
conditions can cause this defect:
2.
Extend the output bin extension.
3.
If the defect is caused by extreme
paper curl, complete the
troubleshooting steps for Output curl.
●
Extreme paper curl
4.
Use a different paper type.
●
The paper in the tray is wrinkled or
deformed
5.
Use freshly opened paper.
6.
●
The paper is a non-standard paper
type, such as envelopes
Remove the paper from the output
tray before the tray gets too full.
7.
●
The output tray is too full
If the problem persists, go to
support.hp.com.
Chapter 6 Solve problems
ENWW
Solve wired network problems
Introduction
Certain types of problems can indicate there is a network communication problem. These problems include the
following issues:
●
The periodic loss of ability to communicate with the printer
●
The printer cannot be found during driver installation
●
A periodic failure to print
NOTE: If you have been experiencing intermittent loss of network productivity, first update the printer
firmware. For instructions on how to update the printer firmware, go to http://support.hp.com, search for your
printer, and then search on “update the firmware.”
Check the following items to verify that the printer is communicating with the network. Before beginning, print a
configuration page from the printer control panel and locate the printer IP address that is listed on this page.
●
Poor physical connection
●
The computer is unable to communicate with the printer
●
The printer is using incorrect link and duplex settings for the network
●
New software programs might be causing compatibility problems
●
The computer or workstation might be set up incorrectly
●
The printer is disabled, or other network settings are incorrect
NOTE: HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating
systems and not of the HP print drivers. For more information, go to Microsoft at www.microsoft.com.
Poor physical connection
1.
Verify that the printer is attached to the correct network port using a cable of the correct length.
2.
Verify that cable connections are secure.
3.
Look at the network port connection on the back of the printer, and verify that the amber activity light
flashes indicating network traffic, and the green link-status light is continuously lit indicating a network link.
4.
If the problem continues, try a different cable or port on the hub.
The computer is unable to communicate with the printer
1.
Test network communication by pinging the network.
a.
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Open a command-line prompt on your computer.
Solve wired network problems
89
●
For Windows, click Start, click Run, type cmd, and then press Enter.
●
For OS X, go to Applications, then Utilities, and open Terminal.
b.
Type ping followed by the IP address for your printer.
c.
If the window displays round-trip times, the network is working.
2.
If the ping command failed, verify that the network hubs are on, and then verify that the network settings,
the printer, and the computer are all configured for the same network (also known as subnet).
3.
Open the printer properties and click the Ports tab. Verify that the current IP address for the printer is
selected. The printer IP address is listed on the printer configuration page.
4.
If you installed the printer using the HP standard TCP/IP port, select the box labeled Always print to this
printer, even if its IP address changes.
5.
If you installed the printer using a Microsoft standard TCP/IP port, use the printer’s hostname instead of the
IP address.
6.
If the IP address is correct, delete the printer and then add it again.
The printer is using incorrect link and duplex settings for the network
HP recommends leaving these settings in automatic mode (the default setting). If you change these settings, you
must also change them for your network.
New software programs might be causing compatibility problems
Verify that any new software programs are correctly installed and that they use the correct print driver.
The computer or workstation might be set up incorrectly
1.
Check the network drivers, print drivers, and the network redirection settings.
2.
Verify that the operating system is configured correctly.
The printer is disabled, or other network settings are incorrect
90
1.
Review the printer’s configuration/networking pages to check the status of the network settings and
protocols.
2.
Reconfigure the network settings if necessary.
Chapter 6 Solve problems
ENWW
Solve wireless network problems
●
Introduction
●
Wireless connectivity checklist
●
The printer does not print after the wireless configuration completes
●
The printer does not print, and the computer has a third-party firewall installed
●
The wireless connection does not work after moving the wireless router or printer
●
Cannot connect more computers to the wireless printer
●
The wireless printer loses communication when connected to a VPN
●
The network does not appear in the wireless networks list
●
The wireless network is not functioning
●
Perform a wireless network diagnostic test
●
Reduce interference on a wireless network
Introduction
Use the troubleshooting information to help resolve issues.
NOTE: To determine whether HP NFC and Wi-Fi Direct printing are enabled on your printer, print a configuration
page from the printer control panel
Wireless connectivity checklist
ENWW
●
Verify that the network cable is not connected.
●
Verify that the printer and the wireless router are turned on and have power. Also make sure that the
wireless radio in the printer is turned on.
●
Verify that the service set identifier (SSID) is correct. Print a configuration page to determine the SSID. If you
are not sure the SSID is correct, run the wireless setup again.
●
With secured networks, verify that the security information is correct. If the security information is
incorrect, run the wireless setup again.
●
If the wireless network is working correctly, try accessing other computers on the wireless network. If the
network has Internet access, try connecting to the Internet over a wireless connection.
●
Verify that the encryption method (AES or TKIP) is the same for the printer as it is for the wireless access
point (on networks using WPA security).
●
Verify that the printer is within the range of the wireless network. For most networks, the printer must be
within 30 m (100 ft) of the wireless access point (wireless router).
●
Verify that obstacles do not block the wireless signal. Remove any large metal objects between the access
point and the printer. Make sure poles, walls, or support columns containing metal or concrete do not
separate the printer and wireless access point.
Solve wireless network problems
91
●
Verify that the printer is located away from electronic devices that might interfere with the wireless signal.
Many devices can interfere with the wireless signal including motors, cordless phones, security system
cameras, other wireless networks, and some Bluetooth devices.
●
Verify that the print driver is installed on the computer.
●
Verify that you have selected the correct printer port.
●
Verify that the computer and printer connect to the same wireless network.
●
For OS X, verify that the wireless router supports Bonjour.
The printer does not print after the wireless configuration completes
1.
Make sure that the printer is turned on and in the ready state.
2.
Turn off any third-party firewalls on your computer.
3.
Make sure that the wireless network is working correctly.
4.
Make sure that your computer is working correctly. If necessary, restart the computer.
5.
Verify that you can open the printer HP Embedded Web Server from a computer on the network.
The printer does not print, and the computer has a third-party firewall installed
1.
Update the firewall with the most recent update available from the manufacturer.
2.
If programs request firewall access when you install the printer or try to print, make sure you allow the
programs to run.
3.
Temporarily turn off the firewall, and then install the wireless printer on the computer. Enable the firewall
when you have completed the wireless installation.
The wireless connection does not work after moving the wireless router or printer
1.
Make sure that the router or printer connects to the same network that your computer connects to.
2.
Print a configuration page.
3.
Compare the service set identifier (SSID) on the configuration page to the SSID in the printer configuration
for the computer.
4.
If the numbers are not the same, the devices are not connecting to the same network. Reconfigure the
wireless setup for the printer.
Cannot connect more computers to the wireless printer
92
1.
Make sure that the other computers are within the wireless range and that no obstacles block the signal.
For most networks, the wireless range is within 30 m (100 ft) of the wireless access point.
2.
Make sure that the printer is turned on and in the ready state.
3.
Make sure there are not more than 5 concurrent Wi-Fi Direct users.
4.
Turn off any third-party firewalls on your computer.
Chapter 6 Solve problems
ENWW
5.
Make sure that the wireless network is working correctly.
6.
Make sure that your computer is working correctly. If necessary, restart the computer.
The wireless printer loses communication when connected to a VPN
●
Typically, you cannot connect to a VPN and other networks at the same time.
The network does not appear in the wireless networks list
●
Make sure the wireless router is turned on and has power.
●
The network might be hidden. However, you can still connect to a hidden network.
The wireless network is not functioning
1.
Make sure that the network cable is not connected.
2.
To verify if the network has lost communication, try connecting other devices to the network.
3.
Test network communication by pinging the network.
a.
4.
Open a command-line prompt on your computer.
●
For Windows, click Start, click Run, type cmd, and then press Enter.
●
For OS X, go to Applications, then Utilities, and open Terminal.
b.
Type ping followed by the router IP address.
c.
If the window displays round-trip times, the network is working.
Make sure that the router or printer connects to the same network that the computer connects to.
a.
Print a configuration page.
b.
Compare the service set identifier (SSID) on the configuration report to the SSID in the printer
configuration for the computer.
c.
If the numbers are not the same, the devices are not connecting to the same network. Reconfigure
the wireless setup for the printer.
Perform a wireless network diagnostic test
From the printer control panel, you can run a diagnostic test that provides information about the wireless
network settings.
1.
Open the HP Embedded Web Server (EWS):
a.
ENWW
Print a configuration page to determine the IP address or host name.
i.
Press and hold the Resume
ii.
Release the Resume
button until the Ready
light begins blinking.
button.
Solve wireless network problems
93
b.
Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the displays a message indicating that accessing the website might not be safe, select the
option to continue to the website. Accessing this website will not harm the computer.
2.
Select the Networking tab.
3.
On the Wireless Configuration page, verify that the On option is selected.
4.
Click the Print Test Report button to print a test page that shows test results.
Reduce interference on a wireless network
The following tips can reduce interference in a wireless network:
94
●
Keep the wireless devices away from large metal objects, such as filing cabinets, and other electromagnetic
devices, such as microwaves and cordless telephones. These objects can disrupt radio signals.
●
Keep the wireless devices away from large masonry structures and other building structures. These objects
can absorb radio waves and lower signal strength.
●
Position the wireless router in a central location in line of sight with the wireless printers on the network.
Chapter 6 Solve problems
ENWW
Index
A
accessories
ordering 20
part numbers 20
acoustic specifications 8
AirPrint 37
Android devices
printing from 37
B
bins, output
locating 2
browser requirements
HP Embedded Web Server 41
C
calibrate
colors 78
cartridge
replacing 22
checklist
wireless connectivity 91
cleaning
paper path 73
color options
changing, Windows 79
color theme
changing, Windows 79
colors
calibrate 78
control panel
LED light patterns 57
locating 2
covers, locating 2
customer support
online 56
D
defaults, restoring
ENWW
59
dimensions, printer 8
double-sided printing
Mac 31
Windows 28
drivers, supported 5
duplex printing
Mac 31
duplex printing (double-sided)
Windows 28
duplexing
manually (Mac) 31
manually (Windows) 28
HP Web Jetadmin
I
image quality
check toner-cartridge status 73
image quality issues
examples and solutions 81
interface ports
locating 3
Internet Explorer, versions supported
HP Embedded Web Server 41
E
EconoMode setting 49, 76
economy settings 49
electrical specifications 8
Embedded Web Server (EWS)
assigning passwords 47
features 41
envelope
orientation 17
envelopes, loading 17
Explorer, versions supported
HP Embedded Web Server 41
F
factory-set defaults, restoring
fuser
jams 67
53
59
H
HP Customer Care 56
HP Device Toolbox, using 41
HP Embedded Web Server (EWS)
features 41
HP ePrint 36
HP ePrint software 36
HP EWS, using 41
J
jams
fuser 67
locations 63
output bin 69
rear door 67
Tray 1 66
Jetadmin, HP Web 53
L
label
orientation 18
labels
printing on 18
labels, loading 18
loading
paper in Tray 1 12
M
maintenance kits
part numbers 20
manual duplex
Mac 31
Windows 28
memory
included 5
Index
95
memory chip (toner)
locating 22
mobile printing
Android devices 37
mobile printing solutions 5
mobile printing, software supported
7
multiple pages per sheet
printing (Mac) 31
printing (Windows) 29
N
network installation 40
network port
locating 3
networks
HP Web Jetadmin 53
installing the printer 40
supported 5
O
on/off button, locating 2
online support 56
operating systems (OS)
supported 5
operating systems, supported 5
ordering
supplies and accessories 20
OS (operating system)
supported 5
output bin
clear jams 69
locating 2
P
pages per minute 5
pages per sheet
selecting (Mac) 31
selecting (Windows) 29
paper
loading Tray 1 12
selecting 74
Tray 1 orientation 15
paper jams
fuser 67
locations 63
output bin 69
rear door 67
Tray 1 66
paper pickup problems
solving 62
96
Index
paper type
selecting (Windows) 29
paper types
selecting (Mac) 32
paper, ordering 20
part numbers
accessories 20
replacement parts 20
supplies 20
toner cartridge 20
toner cartridges 20
power
consumption 8
power connection
locating 3
power switch, locating 2
power-down delay
setting 51
print drivers, supported 5
print on both sides
Mac 31
manually, Windows 28
Windows 28
product and serial number label
locating 3
R
rear door
jams 67
replacement parts
part numbers 20
replacing
toner cartridges 22
restoring factory-set defaults
status
control panel lights 57
supplies
low threshold settings 60
ordering 20
part numbers 20
replacing toner cartridges 22
using when low 60
support
online 56
system requirements
HP Embedded Web Server 41
minimum 7
59
S
serial number label
locating 3
settings
factory-set defaults, restoring
shut down after delay
setting 50
single-sheet priority feed slot
loading envelopes 17
loading labels 18
sleep delay
disabling 49
enabling 49
specifications
electrical and acoustic 8
59
T
technical support
online 56
toner cartridge
low threshold settings 60
part numbers 20
using when low 60
toner cartridges
components 22
part numbers 20
replacing 22
Tray 1
jams 66
loading 12
loading envelopes 17
loading labels 18
paper orientation 15
trays
capacity 5
included 5
locating 2
troubleshooting
check toner-cartridge status
LED, errors 57
LED, light patterns 57
network problems 89
paper feed problems 62
wired network 89
wireless network 91
U
USB port
locating
73
3
W
walk-up USB port
locating 2
ENWW
web browser requirements
HP Embedded Web Server 41
Web sites
customer support 56
HP Web Jetadmin, downloading
53
weight, printer 8
Wi-Fi Direct printing 7, 33
wireless network
troubleshooting 91
wireless network interference 94
ENWW
Index
97
98
Index
ENWW