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KITCHEN & BATH
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
RANGE HOODS

USER
INSTRUCTIONS

Model: Tornado II 30 & 36
IMPORTANT SAFETY INSTRUCTIONS
Carefully read the following important information regarding
Installation safety and maintenance.
Keep these instructions for future reference.


6/27/2012
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
 installation in this manual is intended for qualified installers, service technicians or persons
• The
with
 similar qualified background. Installation and electrical wiring must be done by qualified
professionals and in accordance with all applicable codes and standards, including fire-rated

construction.
• Range hood may have very sharp edges; please wear protective gloves if it is necessary to remove

any parts for installing, cleaning or servicing.
• Activating
any switch ON before completing installation may cause ignition or an explosion.

• Due to the size and weight of this range hood, two people installation is recommended.

To reduce
 the risk of fire, electric shock, or injury to persons:
• For general ventilating use only. DO NOT use to exhaust hazardous or explosive materials and

vapors.
• The
combustion air flow needed for safe operation of fuel-burning equipment may be affected by

this unit’s operation. Follow the heating equipment manufacturer’s guideline and safety standards
 as those published by the National Fire Protection Association (NFPA), and the American
such
Society of Heating, Refrigeration and Air Conditioning Engineers (ASHRAE), and other local code

authorities.
• Before
servicing or cleaning unit, switch power OFF at service panel and lock service panel to

prevent power from being switched ON accidentally.

• Clean
grease laden surfaces frequently. To optimize performance and to disperse air properly,
make
sure to vent air outside. DO NOT vent exhaust into spaces between walls, crawl spaces,

ceiling, attics or garages.

• Ducted
fans MUST always be vented to the outdoors.
• Use only metal ductwork and this unit MUST be grounded.

• Sufficient air is needed for proper combustion and exhausting of gases through the duct to prevent
back
 drafting.
• When cutting or drilling into wall or ceiling, be careful not to damage electrical wiring or other hid utilities.
den
• All electrical wiring must be properly installed, insulated and grounded.

• Old duct work should be cleaned or replaced if necessary to avoid the possibility of a grease fire.
• Check
all joints on duct work to insure proper connection and all joints should be properly taped.

• Use this unit only in the manner intended by the manufacturer. If you have questions, contact the


vendor.
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

To reduce
 the risk of stove top grease fire:
• Keep all fans, baffle, spaces, filters, grease tunnel*, oil container* and grease-laden surfaces clean.

Grease
should not be allowed to accumulate on fan, baffle, spaces, filter, grease tunnel*and oil
container*.

• Always turn range hood ON when cooking at high heat or when cooking flaming foods.
• Use high settings on cooking range only when necessary.
• Never leave surface units unattended at high settings. Boil overs cause smoking and greasy spillovers
that may ignite. Heat oils slowly on low or medium settings.
• Clean
 ventilating fan frequently.
• Always use appropriate cookware and utensils size.

• Always
use cookware appropriate for the size of the surface element

Note: * if included with your model

To reduce the risk of injury to persons in the event of a stove top grease fire:

• SMOTHER
FLAMES with a close-fitting lid, cookie sheet, or metal tray, then turn OFF the burner.
BE CAREFUL TO PREVENT BURNS. NEVER PICK UP A FLAMING PAN—you may be
burned. KEEP FLAMMABLE OR COMBUSTIBLE MATERIAL AWAY FROM FLAMES. If the
 DO NOT go out immediately, EVACUATE AND CALL THE FIRE DEPARTMENT.
flames
• DO NOT USE WATER, including wet dishcloths or towels — a violent steam explosion will result.

• Use an extinguisher ONLY if:
• You
know you have a Class A, B, C extinguisher, and you already know how to operate it.

• The fire is small and contained in the area where it is started.

• The
fire department is being called.
• You can fight the fire with your back to an exit.

To reduce
 the risk of injury to persons in the event of a gas leaks:
• Extinguish any open flame.
• DO NOT turn on the lights or any type of appliance.
• Open
 all doors and windows to disperse the gas. If you still smell gas, call the gas company and fire
department.


Your safety and the safety of others is very important. We have provided many important safety messages
in this manual
and on your appliance. Always read and obey all safety messages. All safety messages will

tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can
happen if the instructions are not followed.

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


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
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
Maximum ceiling
clearance 107” at
30” hood mounting height
above countertop / stove
107”
NOTE:
To reach 9 feet
ceilings, hood needs to
be installed at 32”
above cooking surface





IMPORTANT:

•
•
•
•
•
•
•
•


A minimum
of 6” round or 3-1/4 x 10” rectangular duct (purchased separately) must be used to
maintain maximum airflow efficiency.
 rigid type metal/aluminum ducts if available to maximize airflow when connecting to
Always use
provided duct.

Please use Duct Run Calculation below to compute total available duct run when using elbows,
transitions and caps.
ALWAYS, when possible, reduce the number or transitions and turns. If long duct run is required,

increase duct
size from 6” to 7” or 8”. If a reducer is used, install a long reducer instead of a pancake
reducer. Reducing duct size will restrict airflow and decrease airflow, thus reduce duct size as far away

from opening
as possible.
If turns or transitions are required: Install as far away from opening and as far apart, between 2, as

possible.
Minimum mount height between stove top to hood bottom should be no less than 24-inch for electric
cook tops and minimum of 30” for gaz stove tops and no higher than 30 inch for electric cook tops.
It is important
to install the hood at the proper mounting height. Hoods mounted too low could result in

heat damage and fire hazard; while hoods mounted too high may be hard to reach and will lose its
 and efficiency.
performance
If available, also refer to stove top manufacturer’s height clearance requirements and recommended

hood mounting
height above range.

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
 length of the system you need, deduct the equivalent feet for each vent piece used in the
To calculate the
system from the
 recommended maximum duct run
Duct Run Calculation
example:

One roof cap, two 90º elbow, and one 45º elbow use
0ft + 9ft + 9ft + 5ft = 23ft used.
Deduct 23ft from 30ft, 7ft maximum available
 run.
for straight duct

Vent piece deduction
Each 90º elbow used
9 ft
Each 45º elbow used
5 ft
Each 6” to 3/14
7 ft
3-1/4xx10”
10”transition
transitionused
used
Side wall cap with damper
0 ft

Roof cap
0 ft





Duct Run Calculation:
Recommended maximum run
6” or 3-1/4 x 10” duct
30 ft
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

•
•

This range hood is factory set for venting through the roof or wall.
Vent work
 can terminate either through the roof or wall. To vent through a wall, a 90° elbow is needed.

IMPORTANT:
•
•
•
•

NEVER exhaust air or terminate duct work into spaces between walls, crawl spaces, ceiling,
attics or garages. All exhaust must be ducted to the outside.

Use metal/aluminum
duct work only.
Fasten all connections with sheet metal screws and tape all joints with certified Silver Tape or Duct Tape.

Use caulking
to seal exterior wall or roof opening around the cap.



HORIZONTAL
WALL VENTING


OPTION 2:

OPTION
1:






SIDE
WALL CAP





ROOF CAP
VERTICAL ROOF VENTING

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
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
IMPORTANT:

Observe all governing codes and ordinances.

It is the customer’s responsibility to contact a qualified electrical installer.

If codes permit and a separate ground wire is used, it is recommended that a qualified electrician determine

that the ground
path is adequate.
A 120-Volt, 60 Hz, AC-only, fused electrical supply is required on a separate 15-amp circuit, fused on both
sides of the line.
DO NOT ground to a gas pipe.

Check with a qualified electrician if you are not sure that the range hood is properly
grounded. DO
 NOT have a fuse in the neutral or ground circuit.
IMPORTANT:
Save this Installation Guide for electrical inspector’s use.



The range hood
must be connected with copper wire/plug only.
The range hood
should be connected directly to the fused disconnect (or circuit breaker) box through

flexible armored
or non-metallic sheathed copper cable. UL/CSA listed strain relief must be provided at
each end of the power supply cable.



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Place the outlet at a maximum distance of 33
1/2” from where the cord exits on the hood
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



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




Advanced Preparations:
• Be familiar
 with the controls of the range hood by reading through Range Hood Operations, Page 15.
• Place the range hood on a flat, stable surface. Connect the range hood to a designated standard outlet (120 AC only) and turn on the range hood. Verify all operations of the range hood by referring
Volt,60Hz,
to Range Hood Operations.
• Place all supplied parts and required hardware on a flat, stable surface and verify the existence of all
supplied parts listed on Page 4.


Preparations:
NOTE: To avoid
damage to your hood, prevent debris from entering the vent opening.

•
•
•
Determine and mark the center line on the ceiling where the range hood will be installed. Make sure

there is proper clearance within the ceiling or wall for exhaust vent.
Due to the
 weight and size of this unit, please make sure that the support system or framework being
used is stable and secure in the wall.
Put a thick,
 protective covering over counter top, cook top or range to protect from damage or dirt.
Remove any hazardous objects around the area when installing.




CAUTION

If moving the cooking range is necessary to install the hood, turn OFF the power on an electric range at

the main electrical box. SHUT OFF THE GAS BEFORE MOVING A GAS RANGE








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




Installations (refer to Page 4 for parts):




Step 1: Measuring

• Measure the distance between stove top and the bottom of range hood. A distance of 24” to 30” is
recommended
with a minimum of 30” for gas stove tops.

• To reach 9ft ceiling make sure hood is installed at 30” from cooking surface
• If you require longer chimney flue to reach your ceiling please contact vendor.

Step 2: Installing the hood mounting bracket
• The
(see figure # 1)
 range hood will be installed on top of this bracket (requires screw A & B).(S
• Using references in Height & Clearance on Page 5 and Measurements and Diagrams on Page
20, Drill 3 Holes that will be used to fix the lower mounting bracket.

Step 3: Installing
the upper chimney bracket
• Drill 2 holes according to the size of the upper mounting bracket. The upper mounting bracket

should
be positioned flush with the top of the outside chimney. (See figure 1)
• Screw upper and hood mounting brackets in tightly.



NOTE: Use threaded drywall anchors only when

mounting
the hood on sheet rock. Mounting
the hood on wall studs or lumbars is highly

recommended.
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













.




Step 6: Mounting the hood on the wall
 • Hang the range hood on the range hood hooks on the lower mounting brackets.(See figure #4)
• Screw the Range hood to the wall and chimney to the upper bracket (requires screws A). (See
figure # 5)& 6)

• Install the ducting pipes onto the damper.

• Connect the range hood to a designated standard outlet (120-Volt, 60 Hz, AC only).
 • 60Hz, AC only) or cut off the plug and connect three wires (black, white and green) to house
wires and cap with wire connectors. Connect according to colors (i.e. black to black, white to
white, and green to green) Store excess wiring in electrical box.



5
4









CAUTION
Make certain the range hood is secure before releasing!


Step 7: Installing the decorative chimney flue & lower chimney bracket:
 • Use 2 screws (requires screws F )to fix two chimneys together with the lower chimney bracket,
make sure inside chimney is moving freely.(see
#7)
(S figure #6
 • Install the chimneys on the hood. Pull out the inside chimney and adjust height according to the
position of inside chimney bracket on the wall, then fix the inside chimney on the bracket with

two screws (requires screw F)(see
#8).
.(S figure #7
• To avoid scratching the chimney, extend the upper chimney slowly and carefully to the

chimney-mounting bracket and tighten screws.
6 •
7
13.















Step 8: Installing baffle filters

• To install baffle filters, refer to Figure ## 89 for the following four steps:
  Angle baffle filters toward back of the hood ;
 Slide the handle toward the metal filter handle and push up ;
  Release the handle until it fits into resting positions ;
  Repeat to install all baffle filters.
Turn power ON in control panel. Check all lights and fan operations.
Make sure to leave this Installation Guide for the homeowner.




8




















1
2
3
4
Flexible tube



Lower chimney
Upper hood-mounting bracket
Lower hood-mounting bracket
6 
Glass
7 
Power cord
8 
Round duct(exhaust)
9 
Hood mounting bracket
10 
Housing
12
13
14
15
16
17
18
19

Upper chimney
5 
11



 Electrical box







PCB
Capacitor
motor
Recirculation kit (sold separately)
Rubber gasket
Switch panel
Halogen lamp
Switch
20 
Switch bracket
21 
Stainless steel baffle filter
22 
Screw









Increase
Speed
Decrease
Speed
Timer
Light


Control Panel Layout and Buttons Configurations:
Electronic Controls with Time Delay

• Lights:
o Press the light key
once, the backlight is on, and the lights are on.
 o Press it for a second time, the backlight is off and the lights are off.
• Power settings:
o Press the
 o Press the
o Press the

o Press the
•

key once and the motor starts to operate at low speed.
key again and the motor will reach Medium speed.
key once more and the motor will reach High speed .
Key to lower speeds in succession until the motor stops working (power off).

Timer function:
 o The control module provides the option to run the motor for a predetermined time period in
order to evacuate remaining vapors from the kitchen.
timer key when the motor is working and the motor will continue working for 10
 o Press the
minutes and will stop working thereafter .
















1) If the range hood or halogen light does not

operate after installation:






•
Check if the range hood has been plugged
in, make sure that all power has been
turned back ON, fused not blown and all
electrical wiring are properly connected.
•
The range hood might not have been
secured properly on to the ceiling or wall.
•
Check that the duct sized used is at least
6” or 3-1/4 x 10”. Range hood WILL
NOT function efficiently with insufficient
duct size. For example: 7” duct over 6”
hole and loosely secured.
Check if duct is clogged or if damper unit
(half-circular flapper) is not installed
correctly or opening properly. A tight
mesh on a side wall cap unit might also
cause restriction to the air flow.





 
2) The
 range hood vibrates when the blower is on:


3) The
 blower or fan seems weak:


•



 lights work but the blower is not spinning at
4) The
all, is stuck or is rattling.:
•
The blower might be jammed or
scraping the bottom due to shipping
damage. Please contact us immediately.
•
Make sure the distance between the
stove top and the
bottom of the hood
is within 24” and 30” in distance; with
minimum 30” for gaz stove top.
Reduce the number of elbows and
length of duct work. Check if all joints
are properly connected, sealed, and
taped.


 hood is not venting out properly:
5) The



•









Operations:

• Read and understand all instructions and warnings in this manual before operating the appliance. Save these instructions
for future reference.
•  Always leave safety grills and filters in place. Without these components, operating blowers could catch on to hair, fingers
and loose clothing.
•  NEVER dispose cigarette ashes, ignitable substances, or any foreign objects into blowers.
• NEVER leave cooking unattended. When frying, oil in the pan can easily overheat and catch fire. The risk of self
 combustion is higher when the oil has been used several times.
• NEVER cook on “open” flames under the range hood. Check deep-fryers during use: Superheated oil may be flammable.

Cleaning:
• The saturation of greasy residue in the blower and filters may cause increased inflammability. Keep unit clean and free of
 grease and residue build-up at all times to prevent possible fires.
• Filters must be cleaned periodically and free from accumulation of cooking residue (see Cleaning
cleaning Instructions below). Old and
Instructions
on
Page
22).
Old
and
worn
filters
must
be
replaced
immediately.
worn
filters
must
be
replaced
immediately.

• DO NOT operate blowers when filters are removed. Never disassemble parts to clean without proper instructions. Disassembly
Disassembly
is recommended
be performed
by qualified
personnel
Read and
recommended
to be performed
by qualifiedtopersonnel
only. Read
and understand
allonly.
instructions
and warnings in this
 isinstructions.
understand
all proceeding.
instructions and warnings in this manual before proceeding .
manual
before


SAFETY
WARNING: Never put your hand into area housing the fan while the fan is operating!

For optimal operation, clean range hood and all baffle/spacer/filter/grease tunnel/oil container regularly. Regular
care
 will help preserve the appearance of the range hood.
Cleaning Exterior surfaces:

• Clean periodically with hot soapy water and clean cotton cloth. DO NOT use corrosive or abrasive detergent (e.g.
®
®
 Comet Power Scrub , EZ-Off oven cleaner), or steel wool/scoring pads, which will scratch and damage the stainless
steel surface. For heavier soil use liquid degrease such as “Formula 409®” or “Fantastic®” brand cleaner.
•  If hood looks splotchy (stainless steel hood), use a stainless steel cleaner to clean the surface of the hood. Avoid getting
cleaning solution onto or into the control panel. Follow directions of the stainless steel cleaner. CAUTION: DO NOT
 leave on too long as this may cause damage to hood finish. Use soft towel to wipe off the cleaning solution, gently rub
off any stubborn spots. Use dry soft towel to dry the hood.
• After cleaning, you may use non abrasive stainless steel polish such as 3M® or ZEP®, to polish and buff out the stainless

luster and grain. Always scrub lightly, with clean cotton cloth, and with the grain.
•  DO NOT allow deposits to accumulate or remain on the hood.
• DO NOT use ordinary steel wool or steel brushes. Small bits of steel may adhere to the surface and cause rusting.
• DO NOT allow salt solutions, disinfectants, bleaches, or cleaning compounds to remain in contact with stainless steel for

extended periods. Many of these compounds contain chemicals, which may be harmful. Rinse with water after ex- posure
and wipe dry with a clean cloth.

Cleaning Stainless Steel Baffle Filter:

IMPORTANT:
Drain oil from baffles, spacers, filters, oil tunnels, oil containers before oil and residue overflow!
• Remove all baffles, spacers, filters, grease tunnel, and oil containers and discard oil and residue.
•  Wash with warm soapy water. NOTE: Stainless steel baffles, spacers and oil tunnel are top rack dishwasher safe.
• Dry thoroughly before replacing and follow directions for installation in reverse.
• Filters should be cleaned after every 30 hours of use.

Replacing Filters:
contact 1-800-350-4562.
•  Should filters wear out due to age and prolonged use, replace
with following part number:

17
18








Body Design

Power Rating
General
 Input Power
Motor Input Power

Ampere
Levels Of Speed Control
Airflow1 (L/M/H)
Noise Level2 (L/M/H)
Number
 Of Motors
Motor Type

Fan Type
Control
 Type
Filtration Type

Illumination
Venting
 Size
Interference Protection


Specifications3:
Stainless Steel 430
120V / 60Hz (USA & Canada standard)
370 W (330W + 2x20W)
330 W
3.3 A
3 Levels
350CFM / 470CFM / 600CFM
2.5Sone(55dB) / 5.0Sone(63dB) / 6.5Sone(67dB)
Single Motor
Single Chamber Quiet
Centrifugal Squirrel Cage
Electronic Button Control Panel
Stainless Steel Baffle Filter
2x 20W 12V Maximum,
Top, 6 inches Round
Radio Frequency Interference Protected

































bracket
bracket








UPPER AND LOWER CHIMNEY BRACKETS







19” to 38 1/4”
Decorative chimney bracket




 
No. 

Description
1 Charcoal bracket
2 Blower net
3 Rubber bracket
No.
4
5
6
Description
Cover of rubber bracket
motor
Blower of moter








No.


Description
No.
1 Electrical
box base

Description
6 Screw (ST3*6)
2 PCB

3 Electrical
cover
4 Capacitor

5 Screw (ST3*10)












LIMITED PRODUCT WARRANTY
Subject to the limitations, exclusions and disclaimers hereof, AMS warrants exclusively to the original purchaser (the “Purchaser”) of this
Ancona Range hood product (the “Product”) that it shall be free from defects in material or workmanship (the “Limited Product
Warranty”). The duration of the Limited Product Warranty is 12 months from the date of original purchase (the “Warranty Period”).
The Limited Product Warranty does not extend to commercial or institutional use or installation and to residential or domestic use or
installation outside of Canada and the USA. It is not transferable or assignable to any person.
Any failure of the Product that is not traceable to a defect in material or workmanship is not covered by the Limited Product Warranty. These
non-warrantable items include, but are not limited to: (i) consumable and accessory parts; such as light bulbs or filters; (ii) service outside of
Canada and the USA; (iii) damage caused during shipping, handling or installation; (iv) labour costs related to installation, removal,
reinstallation costs or other contingent expense; or (v) routine replacement of parts due to normal wear and tear of the Product.
If the Purchaser discovers within the Warranty Period a defect in material or workmanship, the Purchaser shall promptly notify AMS in
accordance with the Warranty Claim Procedure set forth below. Within a reasonable time after such notification, AMS shall, at no charge to
the Purchaser: (i) perform any repair or replacement of parts that it determines is necessary or useful to correct any defect in material or
workmanship; or (ii) replace the original Product with a new Product, the whole at AMS’ sole and absolute discretion. The remedy provided
above shall be the Purchaser’s sole and exclusive remedy and AMS' sole and exclusive obligation under the Limited Product Warranty.
Products or parts that are new or reconditioned to perform as new, shall be exchanged by AMS upon receipt of the original Product or parts
from the Purchaser and, upon the completion of such exchange, the original Product or parts shall become AMS’ property. The Warranty
Period shall not be extended due to suspension of the use of the Product because of repair, replacement, examination or for any other reason.
Subject to the Purchaser’s compliance with the Warranty Claim Procedure set forth below, transportation and installation of warranty
replacements shall be performed at AMS’ cost, and AMS shall bear the risk of loss or damage to returned Product or parts while in transit.
AMS’ Limited Product Warranty shall be automatically void if: (i) any repair, alteration, modification, customization, disassembling,
addition or any other work is performed on the Product by any person not authorized by AMS to do so; (ii) any alleged material defect,
including deterioration or wear, is a result of failure to observe the manufacturer’s instructions or guidelines, abuse, misuse, improper
operation, care or maintenance, unusual physical or electrical stress and/or power surges, brown-out, chemical abrasion or improper chemical
or environmental conditions, leaking, fire, lightning, force majeure or superior force, accident, error, negligence, or is a result of use for nondomestic or non-residential purposes or for any purpose other than the Product’s intended purpose; (iii) the Product is operated in conjunction
with accessories, other products, ancillaries or peripheral equipments or substances that have not been previously approved in writing or
validated by AMS; or (iv) Purchaser fails to comply with the Warranty Claim Procedure set forth below.
THE LIMITED PRODUCT WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES OR CONDITIONS
INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE AND NON-INFRINGEMENT OF THIRD PARTY RIGHTS OF ANY KIND, MADE OR INTENDED BY
AMS OR ITS AUTHORIZED DISTRIBUTORS.
IN NO EVENT SHALL AMS BE LIABLE FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE PAID BY THE PURCHASER
FOR THE PRODUCT, OR FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, EXEMPLARY OR
OTHER SIMILAR DAMAGES, WHETHER FORESEEABLE OR UNFORESEEABLE, ARISING OUT OF OR IN CONNECTION WITH
THE USE OF THE PRODUCT, INCLUDING THE ABILITY OR THE INABILITY TO USE THE PRODUCT.
The terms hereof and any action in connection therewith, regardless of form, shall be interpreted and construed in accordance with the laws
of the Province of Québec and the laws of Canada applicable therein, without giving effect to principles of conflicts of laws. If a provision of
this Limited Product Warranty is determined to be invalid, illegal or unenforceable, all other provisions will remain in full force and effect.
WARRANTY CLAIM PROCEDURE
In the event a claimable defect occurs, the Purchaser shall call AMS’ customer service department at 1-800-350-4562 in order to obtain a
return authorization number and shipping instructions (the “Authorized Shipping Instructions”).
The Purchaser shall then promptly ship the Product, in accordance with the Authorized Shipping Instructions with the following
documentation/information:

the name and address of the Purchaser;

the Product model number;

the date and location of the purchase of the Product;

the original sales receipt of the Product;

the complete description of the problem;

the name and address of the installer of the Product.
Claims must be filled out in writing and received by AMS within six months of the appearance of the claimable defect.
For service and assistance, please call: 1-800-350-4562, or email us at: info@anconahoods.com




 
No. 

Description
1 Support au Charbon
2 Net de l’insufflateur
3 Support de caoutchouc
No.
4
5
6
Description
Support du couvercle de caoutchouc
Moteur
Insufflateur du moteur








No.


Description
No.
1 Boîte
électrique de base

Description
6 Vis (ST3*6)
2 PCB

3 Couvercle
électrique
4 Condensateur

5 Vis (ST3*10)












GARANTIE LIMITÉE
Sous réserve des exclusions, des exemptions et des limitations contenues à la présente, AMS garantit, exclusivement à l’acheteur initial (l’« Acheteur »), que le produit
Ancona Hotte (le « Produit ») est exempt de défauts relatifs à ses matériaux ou à sa fabrication (la « Garantie limitée »). La Garantie limitée est d’une durée d’un an à
compter de la date d’achat original (la « Période de garantie »).
La Garantie limitée ne s’applique pas aux installations de type commercial ou institutionnel, ni à l’usage ou à l’installation résidentiels ou domestiques à l’extérieur du
Canada ou des États-Unis. La Garantie limitée n’est ni transférable ni cessible à quiconque.
Une défaillance du Produit qui n’est liée à aucun défaut relatif à ses matériaux ou à sa fabrication n’est pas couverte par la Garantie limitée. Les éléments non couverts
par la Garantie limitée comprennent, sans toutefois s’y limiter, i) les articles utilitaires et accessoires tels que les ampoules ou les filtres; ii) tout service à l’extérieur du
Canada ou des États-Unis; iii) les dommages causés en cours d’expédition, de manutention ou d’installation; iv) les coûts de main-d’œuvre liés à l’installation,
l’enlèvement ou la réinstallation du Produit ainsi que tout frais y étant relatifs; ou v) le remplacement de routine de pièces dû à l’usure normale du Produit résultant
d’une utilisation normale.
L’Acheteur qui découvre un défaut relatif aux matériaux ou à la fabrication du Produit couvert par la Garantie limitée pendant la Période de garantie doit en aviser AMS
sans tarder, selon la procédure de réclamation décrite ci-dessous. Dans un délai raisonnable suivant la réception de cet avis, AMS, i) effectuera tout remplacement ou
réparation de pièce qu’elle jugera nécessaire ou utile afin de corriger le défaut relatif aux matériaux ou à la fabrication du Produit; ou ii) remplacera le Produit original
par un nouveau Produit, le tout sans frais pour l’Acheteur et à l’entière discrétion d’AMS. Les recours de l’Acheteur et les obligations d’AMS en vertu de la Garantie
limitée sont limités au remplacement ou à la réparation d’une pièce ou du Produit tel qu’établi ci-dessus.
Un Produit neuf ou remis à neuf, ou des pièces neuves ou remises à neufs, seront échangés par AMS sur réception du Produit original ou des pièces originales retournés
par l’Acheteur. À l’issue de cet échange, AMS devient propriétaire du Produit original ou des pièces originales retournés par l’Acheteur. La Période de garantie ne sera
pas prolongée ou suspendue du fait d’une suspension de l’utilisation du Produit en raison de la réparation, du remplacement ou de l’examen du Produit ou pour toute
autre raison.
Sous réserve du respect de la procédure de réclamation décrite ci-dessous, les frais de transport et d’installation d’un Produit ou de pièces réparés ou échangés en vertu
de la Garantie limitée sont assumés par AMS. AMS assure également les risques de perte ou de dommages relatifs au Produit ou aux pièces ainsi réparés ou échangés
durant leur transport.
La Garantie limitée offerte par AMS sera automatiquement déclarée nulle et non avenue si i) le Produit a fait l’objet d’une réparation, d’une altération, d’une
modification, d’une personnalisation, d’un démantèlement ou d’un ajout par une personne non autorisée par AMS; ii) le défaut du ou les dommages au Produit,
notamment sa détérioration ou son usure, découlent d’un manquement à se conformer aux instructions du manufacturier, d’un abus, d’une mauvaise utilisation, d’une
utilisation inadéquate, d’un entretien déficient, d’une tension physique ou électrique anormale et/ou d’une surintensité, d’une réduction de tension, de l’utilisation de
produits abrasifs ou de conditions environnementales ou chimiques inadéquates, d’une fuite, de la foudre, d’une force majeure, d’un accident, d’une erreur, d’une
négligence ou si le défaut ou les dommages découlent d’un usage à une fin non domestique ou non résidentielle ou contraire à l’usage auquel le Produit est
normalement destiné; iii) le Produit est utilisé avec des accessoires, d’autres produits, équipements ou substances périphériques ou avec des équipements auxiliaires non
autorisés ou non approuvés par un avis écrit de AMS; ou iv) l’Acheteur fait défaut de se conformer à la procédure de réclamation en garantie décrite ci-dessous.
LA GARANTIE LIMITÉE EST EXHAUSTIVE ET REMPLACE TOUTE AUTRE GARANTIE OU CONDITION, INCLUANT, SANS TOUTEFOIS S’Y LIMITER,
LES GARANTIES OU LES CONDITIONS IMPLICITES RELATIVES À LA QUALITÉ MARCHANDE, L’APTITUDE À UN USAGE PARTICULIER OU LA
NON-VIOLATION DES DROITS DE TIERS, FOURNIE OU APPAREMMENT FOURNIE PAR AMS OU SES DISTRIBUTEURS AUTORISÉS.
EN AUCUN CAS AMS NE POURRA ÊTRE TENUE RESPONSABLE DE DOMMAGES DONT LA VALEUR EXCÈDE LE PRIX D’ACHAT INITIAL DU
PRODUIT PAYÉ PAR L’ACHETEUR OU DE DOMMAGES PUNITIFS, EXEMPLAIRES, INDIRECTS, ACCESSOIRES, SPÉCIAUX, ACCIDENTELS OU
CORRÉLATIFS OU DE TOUS AUTRES DOMMAGES SIMILAIRES, QU’ILS SOIENT PRÉVISIBLES OU IMPRÉVISIBLES, QUI POURRAIENT DÉCOULER
DE L’UTILISATION DU PRODUIT OU QUI SERAIENT LIÉS À SON UTILISATION, Y COMPRIS TOUTE PERTE DE JOUISSANCE DU PRODUIT.
La présente Garantie limitée et toute procédure la concernant, sans égard à leur forme, sont interprétées en vertu et régies par les lois du Québec et celles du Canada qui
y sont applicables, sans égard aux principes de conflits de lois. Même si une disposition de la présente Garantie limitée est déclarée invalide, illégale ou inapplicable,
toutes les autres dispositions de la Garantie limitée demeurent pleinement en vigueur.
PROCÉDURE DE RÉCLAMATION
En cas de défaut pouvant faire l’objet d’une réclamation en vertu de la Garantie limitée, l’Acheteur doit contacter le Service à la clientèle de AMS au 1-800-350-4562,
afin d’obtenir un numéro d’autorisation de retour du Produit ainsi que les instructions relatives à son expédition (les « Instruction d’expédition autorisées »).
L’Acheteur doit par la suite retourner le Produit en respectant les Instructions d’expédition autorisées et fournir les informations suivantes :
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le nom et l’adresse de l’Acheteur;
le numéro de modèle du Produit;
la date et le lieu d’achat du Produit;
le reçu original d’achat du Produit;
une description détaillée du problème relatif au Produit;
le nom et l’adresse de l’installateur du Produit.
Les réclamations doivent être soumises par écrit et transmises à AMS dans les six mois suivant l’apparition du défaut faisant l’objet de la réclamation.
Pour toute assistance, veuillez téléphoner au 1-800-350-4562 ou faire parvenir un courriel à info@anconahoods.com
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