SBG6782-AC Wireless Cable Modem &

User Guide
Motorola SURFboard eXtreme
SBG6782-AC Wireless Cable Modem
& Router with MoCA Networking
© 2013 ARRIS Enterprises, Inc. All rights reserved.
No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation,
transformation, or adaptation) without written permission from ARRIS Enterprises, Inc. (“ARRIS”). ARRIS reserves the right to revise this
publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or
change.
ARRIS and the ARRIS logo are trademarks or registered trademarks of ARRIS Enterprises, Inc. Other trademarks and trade names may be used
in this document to refer to either the entities claiming the marks and the names of their products. ARRIS disclaims proprietary interest in the
marks and names of others.
MOTOROLA, SURFboard, and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC, and are used
by ARRIS under license. All other product or service names are the property of their respective owners.
ARRIS provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of
merchantability and fitness for a particular purpose. ARRIS may make improvements or changes in the product(s) described in this manual at
any time.
Safety and Regulatory Information
i
Safety and Regulatory
Information
IMPORTANT SAFETY INSTRUCTIONS
• Read This Before You Begin — When using your equipment, basic safety precautions should always be followed to reduce
the risk of fire, electric shock, and injury to persons, including the following:
• Read all of the instructions listed here and/or in the user manual before you operate this device. Give particular attention to
all safety precautions. Retain the instructions for future reference.
• This device must be installed and used in strict accordance with manufacturer’s instructions, as described in the user
documentation that is included with the device.
• Comply with all warning and caution statements in the instructions. Observe all warning and caution symbols that are affixed
to this device.
• To prevent fire or shock hazard, do not expose this device to rain or moisture. The device must not be exposed to dripping or
splashing. Do not place objects filled with liquids, such as vases, on the device.
• This device was qualified under test conditions that included the use of the supplied cables between system components. To
ensure regulatory and safety compliance, use only the provided power and interface cables and install them properly.
• Different types of cord sets may be used for connections to the main POWER supply circuit. Use only a main line cord that
complies with all applicable device safety requirements of the country of use.
• Installation of this device must be in accordance with national wiring codes and conform to local regulations.
• Operate this device only from the type of power source indicated on the device’s marking label. If you are not sure of the type
of power supplied to your home, consult your dealer or local power company.
• Do not overload outlets or extension cords, as this can result in a risk of fire or electric shock. Overloaded electrical outlets,
extension cords, frayed power cords, damaged or cracked wire insulation, and broken plugs are dangerous. They may result in
a shock or fire hazard.
• Route power supply cords so that they are not likely to be walked on or pinched by items placed upon or against them. Pay
particular attention to cords where they are attached to plugs and convenience receptacles, and examine the point where they
exit from the device.
• Place this device in a location that is close enough to an electrical outlet to accommodate the length of the power cord.
• Place the device to allow for easy access when disconnecting the power cord of the device from the electrical wall outlet.
• Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug can be fully inserted with no part of
the blades exposed.
• Place this device on a stable surface.
• Avoid damaging the device with static by touching the coaxial cable when it is attached to the earth-grounded coaxial cableTV wall outlet.
• Always first touch the coaxial cable connector on the device when disconnecting or reconnecting the Ethernet cable from the
device or user’s PC.
• It is recommended that the customer install an electrical surge protector in the electrical outlet to which this device is
connected. This is to avoid damaging the device by local lightning strikes and other electrical surges.
• Postpone installation until there is no risk of thunderstorm or lightning activity in the area.
• Do not use this product near water: for example, near a bathtub, washbowl, kitchen sink or laundry tub, in a wet basement, or
near a swimming pool.
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Safety and Regulatory Information
• Do not cover the device or block the airflow to the device with any other objects. Keep the device away from excessive heat
and humidity and keep the device free from vibration and dust.
• Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly on the
device or use forced air to remove dust.
• For added protection, unplug the device from the wall outlet and disconnect the cables to avoid damage to this device during
lightning activity or power surges.
• Upon completion of any service or repairs to this device, ask the service technician to perform safety checks to determine that
the device is in safe operating condition.
• Do not open the device. Do not perform any servicing other than that contained in the installation and troubleshooting
instructions. Refer all servicing to qualified service personnel.
This device should not be used in an environment that exceeds 104º F (40º C).
SAVE THE ABOVE INSTRUCTIONS
Note to CATV System Installer — This reminder is provided to call the CATV system installer’s attention to Article 820.93 and
820.100 of the National Electric Code, which provides guidelines for proper grounding and, in particular, specifies that the
Coaxial cable shield shall be connected to the grounding system of the building, as close to the point of cable entry as practical.
FCC STATEMENTS
FCC Interference Statement
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC
Rules. These limits are designed to provide reasonable protection against harmful interference in a residential environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the device off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the device and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not
cause harmful interference, and (2) This device must accept any interference received, including interference that may cause
undesired operation.
FCC CAUTION: Any changes or modifications not expressly approved by Motorola for compliance could void the user’s authority
to operate the equipment.
FCC Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. To comply with the FCC RF
exposure compliance requirements, the separation distance between the antenna and any person’s body (including hands, wrists,
feet and ankles) must be at least 20 cm (8 inches).
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter except those already
approved in this filing.
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Safety and Regulatory Information
The availability of some specific channels and/or operational frequency bands are country dependent and are firmware
programmed at the factory to match the intended destinations. The firmware setting is not accessible by the end user.
INDUSTRY CANADA (IC) STATEMENT
This device complies with RSS-210 of the Industry Canada Rules. Operation is subject to the following two conditions:
• This device may not cause interference, and
• This device must accept any interference, including interference that may cause undesired operation of the device.
CAN ICES-3 (B)/NMB-3 (B)
In Canada, RLAN devices are restricted from using the 5600-5650 MHz frequency band.
CAUTION: To reduce the potential for harmful interference to co-channel mobile satellite systems, use of the 5150-5250 MHz
frequency band is restricted to indoor use only.
High power radars are allocated as primary users (meaning they have priority) of 5250-5350 MHz and 5650-5850 MHz frequency
bands. These radars could cause interference and/or damage to License Exempt–Local Area Network (LE-LAN) devices.
IC RADIATION EXPOSURE STATEMENT
IMPORTANT NOTE: This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This
equipment should be installed and operated with a minimum distance of 20 cm between the radiator and your body.
AVIS D'INDUSTRIE CANADA (IC)
Cet appareil est conforme à la réglementation RSS-210 d'Industrie Canada. Son utilisation est assujettie aux deux conditions
suivantes :
• Cet appareil ne doit pas causer d'interférences et
• Cet appareil doit accepter toute interférence reçue, y compris les interférences causant un fonctionnement non désiré.
CAN ICES-3 (B)/NMB-3 (B)
Au Canada, les appareils de réseau local sans fil ne sont pas autorisés à utiliser les bandes de fréquence 5600-5650 MHz.
AVERTISSEMENT: afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les
mêmes canaux, les dispositifs fonctionnant dans la bande 5150-5250 MHz sont réservés uniquement pour une utilisation à
l'intérieur
Les radars à haute puissance sont définis en tant qu'utilisateurs principaux (c.-à-d. prioritaires) des bandes de fréquences 52505350 MHz et 5650-5850 MHz. Ces radars peuvent causer de l'interférence ou des dommages susceptibles de nuire aux appareils
exempts de licence–réseau local (LAN-EL).
DÉCLARATION DE IC SUR L'EXPOSITION AUX RAYONNEMENTS
NOTE IMPORTANTE: cet équipement est conforme aux limites d'exposition aux rayonnements établies par IC pour un
environnement non contrôlé. Cet équipement doit être installé et utilisé de manière à maintenir une distance d'au moins 20 cm
entre la source de rayonnement et votre corps.
WIRELESS LAN INFORMATION
This device is a wireless network product that uses Direct Sequence Spread Spectrum (DSSS) and Orthogonal Frequency-Division
Multiple Access (OFDMA) radio technologies. The device is designed to be interoperable with any other wireless DSSS and
OFDMA products that comply with:
• The IEEE 802.11 Standard on Wireless LANs (Revision AC, Revision B, Revision G, and Revision N), as defined and approved
by the Institute of Electrical Electronics Engineers
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Safety and Regulatory Information
• The Wireless Fidelity (Wi-Fi) certification as defined by the Wireless Ethernet Compatibility Alliance (WECA).
Restrictions on the Use of Wireless Devices
In some situations or environments, the use of wireless devices may be restricted by the proprietor of the building or responsible
representatives of the organization. For example, using wireless equipment in any environment where the risk of interference to
other devices or services is perceived or identified as harmful.
If you are uncertain of the applicable policy for the use of wireless equipment in a specific organization or environment, you are
encouraged to ask for authorization to use the device prior to turning on the equipment.
The manufacturer is not responsible for any radio or television interference caused by unauthorized modification of the devices
included with this product, or the substitution or attachment of connecting cables and equipment other than specified by the
manufacturer. Correction of the interference caused by such unauthorized modification, substitution, or attachment is the
responsibility of the user.
The manufacturer and its authorized resellers or distributors are not liable for any damage or violation of government regulations
that may arise from failing to comply with these guidelines.
Note: The use of the 5150-5250 MHz frequency band is restricted to Indoor Use Only.
SECURITY WARNING: This device allows you to create a wireless network. Wireless network connections may be accessible
by unauthorized users. For more information on how to protect your network, see Change the Default Username and Password in
this guide for instructions or visit the Motorola website.
CARING FOR THE ENVIRONMENT BY RECYCLING
When you see this symbol on a Motorola product, do not dispose of the product with residential or
commercial waste.
Recycling your Motorola Equipment
Please do not dispose of this product with your residential or commercial waste. Some countries or regions,
such as the European Union, have set up systems to collect and recycle electrical and electronic waste
items. Contact your local authorities for information about practices established for your region. If
collection systems are not available, call ARRIS Customer Service at 1-877-466-8646 for assistance.
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Contents
Contents
Safety and Regulatory Information ............................................................................................................ i
Tables .......................................................................................................................................................... vi
Figures ........................................................................................................................................................ vii
Getting Started ........................................................................................................................................... 1
Introduction ................................................................................................................................................... 1
In the Box ...................................................................................................................................................... 1
Additional Items You May Need ............................................................................................................. 2
System Requirements .................................................................................................................................. 2
Contact Information ...................................................................................................................................... 2
Product Overview ....................................................................................................................................... 3
Front Panel .................................................................................................................................................... 3
Wi-Fi Protected Setup (WPS) ................................................................................................................. 4
Rear Panel ..................................................................................................................................................... 5
Gateway Label .............................................................................................................................................. 5
Installing Your Gateway ............................................................................................................................. 6
Connect the Gateway to Your Computer ...................................................................................................... 6
Test the Gateway Connections ..................................................................................................................... 7
Connect Your MoCA-Enabled Devices ......................................................................................................... 7
Setting Up an Internet Connection ........................................................................................................... 8
Configure Your IP Address ............................................................................................................................ 8
Verify & Renew Your IP Address ................................................................................................................ 11
Setting Up a Wireless Network Connection .......................................................................................... 12
Launch the Quick Start Wizard to Set Up Your Wireless Network ............................................................. 12
Manually Set Up a Wireless Network on Your Computer .......................................................................... 13
Connect Your WPS-Enabled Devices .......................................................................................................... 14
Test Your Wireless Network Connection .................................................................................................... 14
Managing Your Gateway and Connected Networks ............................................................................ 15
Start the Gateway Web Manager ............................................................................................................... 15
Gateway Web Manager Menu Options ............................................................................................... 16
Get Help ...................................................................................................................................................... 17
View the Gateway Product Information ...................................................................................................... 19
View the Gateway Status............................................................................................................................ 19
Back Up Your Gateway Settings ................................................................................................................. 20
Restore Your Gateway Settings .................................................................................................................. 21
Reset to Factory Defaults ........................................................................................................................... 21
Exit the SBG6782-AC Web Manager .......................................................................................................... 22
Configuring Your MoCA Network ........................................................................................................... 23
Set Up Your MoCA Network ....................................................................................................................... 23
Protecting & Monitoring Your Wireless Network ................................................................................. 25
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Tables
Prevent Unauthorized Access ..................................................................................................................... 25
Change the Default User Name and Password .......................................................................................... 25
Set Up Firewall Protection .......................................................................................................................... 27
Set Up Parental Controls ............................................................................................................................. 27
Set Up Port Triggers .................................................................................................................................... 29
Set Up the DMZ Host ................................................................................................................................. 30
Store Remote Firewall Logs........................................................................................................................ 31
Troubleshooting Tips ................................................................................................................................ 32
Solutions...................................................................................................................................................... 32
Front Panel LED Icons and Error Conditions ............................................................................................... 33
Gateway Configuration Screen Definitions............................................................................................ 34
Basic Screens .............................................................................................................................................. 34
Setup .................................................................................................................................................... 34
DHCP .................................................................................................................................................... 36
DDNS .................................................................................................................................................... 37
Backup and Restore ............................................................................................................................. 38
MoCA .................................................................................................................................................... 38
Firewall Screens .......................................................................................................................................... 40
Protection Level .................................................................................................................................... 40
Parental Control .................................................................................................................................... 42
Local Log .............................................................................................................................................. 43
Remote Log .......................................................................................................................................... 44
Warranty Information ............................................................................................................................... 46
Tables
Table 1 – SBG6782-AC Package Contents .................................................................................................... 1
Table 2 – SBG6782-AC Front Panel LED Icons ............................................................................................. 3
Table 3 – SBG6782-AC Rear Panel Ports & Connectors ............................................................................... 5
Table 4 – SBG6782-AC Web Manager Main Menu Options ....................................................................... 16
Table 5 – Troubleshooting Solutions ........................................................................................................... 32
Table 6 – Front Panel LED Icons and Error Conditions ............................................................................... 33
Table 7 – Basic Setup Screen-Field Descriptions ........................................................................................ 35
Table 8 – Basic DHCP Screen-Field Descriptions ....................................................................................... 36
Table 9 – Basic DDNS Screen-Field Descriptions ....................................................................................... 37
Table 10 – Basic Backup & Restore-Field Descriptions .............................................................................. 38
Table 11 – Basic MoCA Screen-Field Descriptions ..................................................................................... 39
Table 12 – Firewall Protection Level Screen-Field Descriptions ................................................................. 41
Table 13 – Firewall Parental Control-Field Descriptions .............................................................................. 42
Table 14 – Firewall Local Log Screen-Field Descriptions ............................................................................ 44
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Figures
Table 15 – Firewall Remote Log Screen-Field Descriptions ....................................................................... 45
Figures
Figure 1 – SBG6782-AC Front View .............................................................................................................. 3
Figure 2 – SBG6782-AC Rear View ............................................................................................................... 5
Figure 3 – SBG6782-AC Connection Diagram............................................................................................... 6
Figure 4 – SBG6782-AC Quick Start Wizard Screen ................................................................................... 13
Figure 5 – Quick Start Wizard Opening Screen........................................................................................... 15
Figure 6 – SBG6782-AC Web Manager Main Menu Buttons ..................................................................... 16
Figure 7 – SBG6782-AC Web Manager Main Menu Links ......................................................................... 16
Figure 8 – Help Overview Screen ............................................................................................................... 17
Figure 9 – Help About Screen ..................................................................................................................... 18
Figure 10 – SBG6782-AC Status – Product Information Screen ................................................................. 19
Figure 11 – SBG6782-AC Status Connection Screen ................................................................................. 20
Figure 12 – SBG6782-AC Backup and Restore Screen ............................................................................... 20
Figure 13 – Restore Factory Defaults ......................................................................................................... 22
Figure 14 – MoCA Configuration and Status Screen .................................................................................. 23
Figure 15 – Change Username.................................................................................................................... 26
Figure 16 – Change User Password ............................................................................................................ 26
Figure 17 – Firewall Protection Level Screen.............................................................................................. 27
Figure 18 – Parental Control-Change Time Zone Screen ............................................................................ 28
Figure 19 – Firewall Parental Control Screen .............................................................................................. 28
Figure 20 – Advanced Port Triggers Screen................................................................................................ 29
Figure 21 – Advanced DMZ Host Screen.................................................................................................... 30
Figure 22 – Firewall Remote Log Screen .................................................................................................... 31
Figure 23 – Basic Setup Screen .................................................................................................................. 34
Figure 24 – Basic DHCP Screen .................................................................................................................. 36
Figure 25 – Basic DDNS Screen ................................................................................................................. 37
Figure 26 – Basic Backup & Restore Screen .............................................................................................. 38
Figure 27 – Basic MoCA Configuration and Status Screen ......................................................................... 38
Figure 28 – Firewall Protection Level Screen.............................................................................................. 41
Figure 29 – Firewall Parental Control Screen .............................................................................................. 42
Figure 30 – Firewall Local Log Screen ........................................................................................................ 43
Figure 31 – Firewall Remote Log Screen .................................................................................................... 45
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Getting Started
Getting Started
1
Introduction
Welcome to the next generation of ultra high-speed Wi-Fi gateways. Your new Motorola
SURFboard® eXtreme SBG6782-AC Wireless Cable Modem & Router with MoCA® (Multimedia
over Coax) provides a home network with wireless high-speed data and multimedia service
access. With built-in MoCA technology, the SBG6782-AC also provides high-speed Internet
access to multiple MoCA-enabled devices using the existing coaxial cable connection in your
home. You can also expand your MoCA home network using the Motorola SBM1000 Video
Adapter Kit, sold separately. The SBG6782-AC includes a Wi-Fi Pairing option for quick and easy
connections for your wireless devices.
This guide provides instructions for installing and configuring the SBG6782-AC gateway, setting
up a secure wireless network connection, and managing your gateway and network
configurations.
In the Box
Before installing your new wireless cable modem gateway, check that the following items are
included in the box. If any items are missing, please call ARRIS SURFboard Technical Support at
1-877-466-8646.
Table 1 – SBG6782-AC Package Contents
ITEM
DESCRIPTION
SBG6782-AC Wireless
Gateway
Wireless high-speed cable modem and router
with MoCA
Power Cord
Provides power to the gateway through an
electrical outlet connection
Ethernet Cable
Standard Cat 5 or higher cable for connecting
to the network
Software License &
Regulatory Card
Contains software license, warranty, and
safety information for the gateway
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Getting Started
ITEM
SBG6782-AC Quick
Start Guide
DESCRIPTION
Provides basic information for connecting the
gateway
Additional Items You May Need
•
•
•
Coaxial cable, if one is not already connected to a cable wall outlet
Ethernet cable for each additional Ethernet-enabled device
RF splitter (for additional coaxial cable connections, e.g., set-top box, Smart TV)
System Requirements
•
•
•
High-speed Internet access account
Web browser access, such as Microsoft Internet Explorer, Firefox, Google Chrome, or Safari
Compatible operating systems:
ο
Windows® 8
ο
Windows 7 Service Pack 1 (SP1)
ο
Windows Vista™ SP2
ο
Windows XP SP3
ο
Mac® 10.4 or higher
ο
UNIX®
ο
Linux®
Contact Information
For technical support and additional ARRIS/Motorola product information, please visit the ARRIS
Support website at www.motorola.com/us/support.
You can also call ARRIS SURFboard Technical Support at 1-877-466-8646. When you call, you
will need the following information from the product label located on the bottom of the
SBG6782-AC:
•
•
Gateway model number (SBG6782-AC)
Gateway serial number (S/N)
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Product Overview
Product Overview
2
Front Panel
Figure 1 – SBG6782-AC Front View
Table 2 – SBG6782-AC Front Panel LED Icons
BUTTON/LED
ICON
FLASHING
Not applicable — no LED on
button.
ON
Not applicable — no LED on button.
See Wi-Fi Protected Setup (WPS) for
more information.
Not applicable — icon does not
flash.
Green: Power is properly connected.
Scanning for a downstream
(receive) channel connection
Green: Non-bonded downstream channel is
connected.
Blue*: High-speed Internet connection with
bonded downstream channels.
Scanning for an upstream (send)
channel connection
Green: Non-bonded upstream channel is
connected
Blue*: High-speed Internet connection with
bonded upstream channels
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Product Overview
BUTTON/LED
ICON
FLASHING
ON
Scanning for an Internet
connection
Green: Gateway is connected to the network
Green: Wi-Fi enabled with
Green: 2.4 GHz wireless connection is
encrypted wireless data activity.
made between the SBG6782-AC and another
Wi-Fi enabled device on your network; for
example, printer, tablet, or laptop.
Amber: Wi-Fi enabled with
unencrypted wireless data
activity
Amber: Flashes during the wireless pairing
process and lights SOLID green after five
seconds or less.
Green: Wi-Fi enabled with
Green: 5 GHz wireless connection is made
encrypted wireless data activity.
between the SBG6782-AC and another Wi-Fi
enabled device on your network; for
example, printer, tablet, or laptop.
Amber: Wi-Fi enabled with
unencrypted wireless data
activity
Amber: Flashes during the wireless pairing
process and lights SOLID green after five
seconds or less.
Green: Indicates MoCA activity
in progress
Green: A MoCA-enabled device is
connected and running.
*Blue - Indicates DOCSIS 3.0 operation (high-speed Internet access) which may not be available
in all locations. Check with your service provider for availability in your area.
Wi-Fi Protected Setup (WPS)
Wi-Fi Protected Setup (WPS) is a wireless network setup option that provides a quick and easy
solution for setting up a secure wireless network connection for any WPS-enabled device; such
as a computer or printer. WPS automatically configures your wireless network connections and
sets up wireless security. See Connect Your WPS-Enabled Devices for more information.
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Product Overview
Rear Panel
Figure 2 – SBG6782-AC Rear View
Table 3 – SBG6782-AC Rear Panel Ports & Connectors
PORT NAME
1
RESET button
DESCRIPTION
Recessed button to reset the gateway factory settings
When RESET is pushed and held for five seconds, the default factory
settings are restored and the gateway is rebooted
WARNING! RESET also deletes all of your custom gateway configurations.
2
Four one-gigabit Ethernet ports for RJ-45 cable connections
Green LED is ON - Indicates a data transfer rate of one gigabit per second
Amber LED is ON - Indicates a data transfer rate of less than one gigabit
per second
3
Coaxial Cable connector
4
100 - 240VAC Power connector
Gateway Label
The SBG6782-AC gateway product label is located on the bottom of the gateway. It contains
specific gateway ID information that you may need when contacting your service provider or the
ARRIS SURFboard Technical Support Center.
To receive Internet access, please contact your service provider for assistance. Make sure you
have the Gateway model number (SBG6782-AC) and Serial number (S/N) located on the
gateway label.
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Installing Your Gateway
Installing Your Gateway
3
This product is for indoor use only. Do not route the Ethernet cable
outside of the building. Exposure of the cables to lightning could create a
safety hazard and damage the product.
Connect the Gateway to Your Computer
Before installing the gateway:
•
Check with your service provider to ensure broadband cable access is available in your area.
To set up a wireless network, you will need a high-speed Internet connection provided by an
Internet service provider.
•
Choose a central location in your home where your computer and gateway are preferably
near existing cable and electrical wall outlets.
Note: The following steps you through the wired Ethernet connection process so that you can
quickly confirm that the gateway was properly connected and you can access the Internet.
Figure 3 – SBG6782-AC Connection Diagram
1. Check that a coaxial cable is already connected to a cable wall outlet or RF splitter (optional).
2. Connect the other end of the coaxial cable to the Cable connector on the gateway.
Use your hand to tighten the connectors, to avoid damaging them.
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Installing Your Gateway
3. Connect the Ethernet cable to any available Ethernet port on your gateway and to the
Ethernet port on your computer.
Repeat for each additional computer or Ethernet–enabled device that you want connected on
your wired network.
4. Connect the power cord to the Power port on the gateway and then plug it into an electrical
wall outlet.
Note: This automatically powers ON your gateway.
Test the Gateway Connections
Although your computer may already be configured to automatically access the Internet, you
should still perform the following gateway connectivity test to verify that the devices were
connected properly.
1. Power ON your computer and then log on.
2. Check that the Power, Receive, Send, and Online front panel LEDs on the gateway first
FLASH in sequential order and then light SOLID. See Front Panel for additional LED status
information.
If an LED did not light SOLID, call the ARRIS SURFboard Technical Support Center at 1-877466-8646 for assistance.
3. Contact your service provider to activate (provision) your gateway.
Note: Your service provider may allow for automatic activation which will automatically
launch a special website when you open a web browser.
4. Once your gateway is provisioned, open a web browser on your computer, such as Internet
Explorer, Firefox, Google Chrome, or Safari.
5. Type a valid URL (for example, www.motorola.com) in the address bar and then press
Enter.
The Motorola website should open. If it did not open, you may have to manually set up the
network options on your computer to access the Internet. See Setting Up an Internet Connection
for more information or call ARRIS SURFboard Technical Support (1-877-466-8646) for
assistance.
Connect Your MoCA-Enabled Devices
You can also connect any MoCA-enabled devices such as the Motorola SBM1000 SMART Video
Adapters or a Smart TV to the SBG6782-AC. You will need an RF cable splitter and an additional
coaxial cable to connect the MoCA device and SBG6782-AC gateway. Follow the instructions
included with the device to complete the applicable connections.
Note: The MoCA LED on the SBG6782-AC front panel will light SOLID green when the gateway
detects other MoCA-enabled devices on your home network.
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Setting Up an Internet Connection
Setting Up an Internet
Connection
4
IMPORTANT! Your computer may already be configured to automatically access the
Internet. If so, do not change the network options on your computer. Please
contact ARRIS SURFboard Technical Support for assistance or verification.
If you cannot access the Internet after installing the gateway, you may have to manually set up
your computer to connect to the Internet. To do this, you will have to enable the network options
on your computer to automatically obtain an IP address and DNS server address. After
configuring the network options, you should verify the IP address.
If you still cannot access the Internet after configuring the IP address, contact ARRIS SURFboard
Technical Support for assistance.
Please note, operating system-specific commands for configuring computer network options are
not provided in this document. The same general steps provided below apply to the following
Microsoft Windows operating systems:
•
•
•
•
Windows 8
Windows 7
Windows Vista
Windows XP
Note: For Mac, UNIX, and Linux computers, please follow the instructions provided in the
applicable user documentation. Your service provider may provide additional instructions to help
you set up your computer.
If you are unfamiliar with the network configuration commands for your operating system or
need assistance, we highly recommend that you contact your service provider or refer to the
user documentation for the Windows operating system running on your computer for more
information.
Configure Your IP Address
Note: The following instructions apply to Windows 7. Some windows and commands used in
this procedure may differ slightly from your computer depending on your operating system.
1. Open the Control Panel or Network Connections using the Start button from the taskbar
on your computer desktop.
2. Click View network status and tasks to open the Network and Sharing window.
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Setting Up an Internet Connection
3. Click Change adapter settings from the Control Panel Home pane to open the Network
Connections window.
4. Click Local Area Connection to open the Local Area Connection Status window.
5. Click Properties to open the Local Area Connection Properties window.
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Setting Up an Internet Connection
6. Select Internet Protocol Version 4 (TCP/IPv4) and then click Properties to open the
TCP/IPv4 Properties window.
7. Select Obtain an IP address automatically and Obtain DNS server address
automatically.
8. Click OK to save the TCP/IP settings and close the Internet Protocol Properties window.
9. Step through to close the remaining windows and exit.
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Setting Up an Internet Connection
Verify & Renew Your IP Address
1. Open a command prompt window using the Start button and Run command from the Taskbar
on your desktop.
2. Type cmd and click OK to open a command prompt window.
3. Type ipconfig and press Enter to display the IP configuration.
4. To renew the IP address, type ipconfig/renew and press Enter. A new IP address for your
computer or other Ethernet-enabled device will display.
5. Type exit and then press Enter to return to Windows.
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Setting Up a Wireless Network Connection
Setting Up a Wireless
Network Connection
5
Your SBG6782-AC gateway and computer must have access to a Broadband or high-speed
Internet service before setting up a wireless network connection. Also, make sure your
computer and the SBG6782-AC are connected through an Ethernet connection.
Your SBG6782-AC gateway and computer must have access to a Broadband or high-speed
Internet service before setting up a wireless network connection. Also, make sure your
computer and the SBG6782-AC are connected through an Ethernet connection.
Choose one of the following options to set up your wireless network connection:
•
•
•
Launch the Quick Start Wizard to Set Up Your Wireless Network
Manually Set Up a Wireless Network on Your Computer
Connect Your WPS-Enabled Devices
After setting up your wireless network connection, check that the wireless network connection
was set up properly. See Test Your Wireless Network Connection for more information
Launch the Quick Start Wizard to Set Up Your Wireless Network
The SBG6782-AC Quick Start Wizard is a six-step application to help you quickly configure your
basic wireless network settings. Depending on your home network setup, you can further
customize your wireless home network configuration after completing the wizard.
1. Open any web browser on the computer connected to the SBG6782-AC.
2. In the Address bar, type http://192.168.0.1 for the SBG6782-AC Web Manager IP
address, and then press Enter. The gateway Login screen displays.
3. Type the default username and password. Both entries are case-sensitive.
Username: admin
Password: Motorola
Note: The gateway login process may differ slightly depending on if you purchased the
SBG6782-AC gateway from a retail store or if you received it from your service provider.
4. Click Login to open the SBG6782-AC Web Manager. The Launch Quick Start Wizard screen
displays (see Figure 4 on next page).
5. Click Launch Quick Start Wizard to start the wizard.
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Setting Up a Wireless Network Connection
Figure 4 – SBG6782-AC Quick Start Wizard Screen
6. Click Next.
7. Enter a Network Name (SSID) for your wireless network.
The network name must contain from one to 32 alphanumeric characters.
8. Enter a Passphrase or Wi-Fi Security Key and then click Next.
This is the sign-on access code for your wireless network. The code must contain from 8 to
64 characters consisting of any combination of letters, numbers, and symbols.
Remember that your passphrase should be as unique as possible to protect your wireless
network and deter hackers or unauthorized access to your network.
9. 2.4 GHz and 5 GHz network configurations are created for your wireless network. Click Next.
The Wi-Fi security type is created. The WPA2-PSK security code is the strongest security
default.
10. Click Next to start the Wi-Fi Security mode.
WPA2-PSK, the default security code, is automatically set and the network settings are
displayed.
11. Click Apply to accept or Previous to change the configuration.
Manually Set Up a Wireless Network on Your Computer
Note: The steps for setting up a wireless network may differ slightly depending on the Windows
operating system running on your computer. The following steps apply to Windows 7 systems.
1. From the Windows taskbar, click Start button and then click Control Panel.
2. Click View network status and tasks.
3. Click Set up a new connection or network.
4. Click Connect to the Internet.
Note: The You are already connected to the Internet message may appear. Ignore this
message and proceed with the next step.
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Setting Up a Wireless Network Connection
5. Click Set up a new connection anyway and then click Wireless.
6. Scroll down and select the MOTOROLA wireless network name (see SSID-2.4 listed on the
SBG6782-AC gateway label located on the bottom of the gateway).
Notes:
ο
SSID-2.4 lists the default network name assigned to your wireless network. 2.4 refers to
the 2.4 GHz Wi-Fi frequency range used by most wireless devices. The 5 GHz frequency
provides better performance, if your device is capable of performing at that frequency
level. However, the 2.4 GHz is more widely used and is compatible with a higher number
of wireless devices.
ο
We recommend that you use the default SSID name assigned to your gateway (located
on the gateway label). You have the option to change the network name to one that may
be easier for you to remember.
7. Enter Network security key code in the Security key field (see WPA-PSK code listed on the
SBG6782-AC gateway label) and then click OK to complete the wireless network connection.
A Connected status message showing the wireless network connection should display.
8. Close the Wireless Network Connection window.
Connect Your WPS-Enabled Devices
Note: Use the WPS Pairing button option to connect your wireless devices. Your computer
hardware must support WPS and also have WPA security compatibility.
1. Power ON the gateway and other WPS-enabled devices that you want to connect to a
wireless network.
2. Press the WPS button located on the top of the SBG6782-AC.
3. Press and hold the WPS button on your WPS-enabled computer or other device for 5 to 10
seconds.
4. Repeat step 3 for each additional WPS-enabled device.
Test Your Wireless Network Connection
Perform the following test to verify that the SBG6782-AC and other wireless devices can
connect to your wireless network:
1. If connected, disconnect the Ethernet cable from your computer and the SBG6782-AC.
2. Open a web browser on your computer.
3. Type a valid URL (for example, www.motorola.com/us/support) in the address bar, and then
click or press Enter.
If the ARRIS Motorola website did not open, please call ARRIS SURFboard Technical Support
at 1-877-466-8646 for assistance.
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Managing Your Gateway and Connected Networks
Managing Your Gateway and
Connected Networks
6
Use the SBG6782-AC Web Manager to view and monitor the configuration settings and
operational status of your gateway. You can also configure your network connections and
wireless security settings.
Start the Gateway Web Manager
Note: Use the following default user name and password to log on to the SBG6782-AC Web
Manager for the first time. For network security, we highly recommend that you change the user
name and password after logging on. See Change the Default User Name and Password for
more information.
1. Open any web browser on the computer connected to the SBG6782-AC.
2. In the Address bar, type http://192.168.0.1 for the SBG6782-AC Web Manager IP
address, and then press Enter. The gateway Login screen displays.
3. Type the default username and password. Both entries are case-sensitive.
Username: admin
Password: motorola
4. Click Login to open the SBG6782-AC Web Manager. The Launch Quick Start Wizard screen
displays
Figure 5 – Quick Start Wizard Opening Screen
Note: If you cannot access the HTML screens in the Gateway Web Manager, please call the
ARRIS SURFboard Technical Support Center for assistance.
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Managing Your Gateway and Connected Networks
Gateway Web Manager Menu Options
The SBG6782-AC main menu buttons are displayed along the top of the SBG6782-AC Web
Manager screen. To display the drop-down submenu options, click the menu button.
Figure 6 – SBG6782-AC Web Manager Main Menu Buttons
The SBG6782-AC main menu and related submenu option links are also displayed along the
bottom of the SBG6782-AC Web Manager screen. To open a submenu option, click the link.
Figure 7 – SBG6782-AC Web Manager Main Menu Links
Table 4 – SBG6782-AC Web Manager Main Menu Options
MENU OPTION
FUNCTION
Home
Displays the Quick Start Wizard main screen
Status
Provides information about the gateway hardware and
software, MAC address, gateway IP address, serial number,
and related information.
Additional screens provide diagnostic tools and also allow you
to change your gateway user name and password.
Basic
Configures the gateway IP-related configuration data,
including Network Configuration, WAN Connection Type,
DHCP, and DDNS
Advanced
Controls Internet protocols which configure and monitor how
the gateway routes IP traffic on the SBG6782-AC.
Wireless
Configures and monitors the gateway wireless networking
features
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Managing Your Gateway and Connected Networks
MENU OPTION
FUNCTION
Firewall
Configures and monitors the gateway firewall
Help
Provides general information to help you set up your network
Logout
Closes the SBG6782-AC Web Manager
Get Help
You can choose any of the following three options to obtain help information for any
SBG6782-AC Web Manager .function:
•
General help information is available when you click Help, Overview on the SBG6782-AC
Main Menu.
Figure 8 – Help Overview Screen
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Managing Your Gateway and Connected Networks
•
Provides a concise list of your gateway configuration settings with applicable links for easy
access when you click Help, About on the SBG6782-AC Main Menu. The link takes you to
the related configuration screen.
Figure 9 – Help About Screen
• More specific help information is available throughout the web manager for certain features
when you click Help located to the right of the applicable field.
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Managing Your Gateway and Connected Networks
View the Gateway Product Information
The Status-Product Information screen displays general product information and the current
operational status of the gateway.
1. Click Status on the SBG6782-AC Main Menu.
2. Click Product Information from the Status submenu options.
3. Click the Refresh button in your web browser to refresh the information on the screen.
Figure 10 – SBG6782-AC Status – Product Information Screen
View the Gateway Status
The Status Connection screen displays information about the RF upstream and downstream
channels, including downstream channel frequency, upstream channel ID, and upstream and
downstream signal power and modulation.
This screen also displays IP lease information including the current IP address of the cable
modem, the duration of both leases, the expiration time of both leases, and the current system
time from the DOCSIS time server.
To open the Status Connection screen:
1. Click Status on the SBG6782-AC Main Menu.
2. Click Connection from the Status submenu options.
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Managing Your Gateway and Connected Networks
Figure 11 – SBG6782-AC Status Connection Screen
Back Up Your Gateway Settings
You can save a backup copy of the current gateway configuration settings to your local
computer. You can use the backup file to restore your custom gateway settings in the event that
you made changes that you no longer want.
To create a back up copy of your gateway settings:
1. Click Basic on the SBG6782-AC Main Menu.
2. Click Backup and Restore from the Basic submenu options.
Figure 12 – SBG6782-AC Backup and Restore Screen
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Managing Your Gateway and Connected Networks
3. Click Choose File and type the path and file name where you want to store the backup file
on your computer, or search for an existing gateway configuration file that you want to
update.
4. Click Backup to create a backup file of your SBG6782-AC configuration settings.
Restore Your Gateway Settings
WARNING! This action will delete your current gateway configuration settings
and allow you to restore a previously saved gateway configuration.
Note: After the configuration settings are restored, the gateway will automatically reboot and
you will have to log on using the default username (admin) and password (motorola).
1. Click Basic on the SBG6782-AC Main Menu.
2. Click Backup and Restore from the Basic submenu options.
3. Click Choose File to search for a previously saved gateway configuration file.
4. Click Restore. The gateway will automatically reboot.
Reset to Factory Defaults
At any time, you can reset the SBG6782-AC gateway configuration and your user name and
password back to the original factory settings.
WARNING! This process also deletes any custom gateway configurations you may
have already created. We recommend that you create a backup copy of your gateway
configuration before resetting the gateway. See Back Up Your Gateway Settings for
more information.
From the SBG6782-AC Web Manager, do the following to open the Status Security screen:
1. Click Status on the SBG6782-AC Main Menu.
2. Click Security from the Status submenu options.
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Managing Your Gateway and Connected Networks
Figure 13 – Restore Factory Defaults
3. Select Yes under Restore Factory Defaults.
4. Click Apply to reset the default username and password, and restore the original gateway
configuration.
5. Click Logout above the SBG6782-AC Main Menu bar in the upper right corner of the screen.
6. Log back in using the default username and password.
Username: admin
Password: motorola
Exit the SBG6782-AC Web Manager
To log out and close the SBG6782-AC Web Manager:
•
Click Logout located in the upper right corner of the screen above the SBG6782-AC Main
Menu.
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Configuring Your MoCA Network
Configuring Your MoCA
Network
7
With the SBG6782-AC MoCA interface, you can create a reliable home network using your
existing coaxial wiring. MoCA provides Internet Protocol (IP) connectivity with your set-top
boxes, Smart TVs, and any other Ethernet-enabled electronic devices in your home. You can also
use MoCA adapters to further extend your MoCA home network to connect additional Smart
TVs, computers, gaming consoles, and other network devices.
You can enable or disable the SBG6782-AC MoCA interface. If the SBG6782-AC is not set up as
the MoCA Network Controller, it will not have any control over the other devices on the MoCA
network. If you disable the SBG6782-AC as the MoCA Network Controller, then you are allowing
another device to become the MoCA Network Controller.
Set Up Your MoCA Network
1. From any screen, click the Basic-MoCA menu link or click the Basic menu button and then
select MoCA.
Figure 14 – MoCA Configuration and Status Screen
2. Select Enabled to set the SBG6782-AC as the MoCA Network Controller.
3. Select the operational frequency range for the MoCA data transmission rate from the
drop-down list.
ο
Normal range is between 1150 MHz to 1500 MHz
ο
Most cable TV systems use 1150 MHz
4. Select the maximum number of beacon signals for data transmission. Default level is 10.
5. Select the transmit Power level. Default level is 10.
6. Select Enabled to require a 12 to 17 numeric digit password to allow the MoCA controller to
encrypt data.
Note: The password must be the same on all devices on your home network.
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Configuring Your MoCA Network
7. Click Apply.
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Protecting & Monitoring Your Wireless Network
Protecting & Monitoring Your
Wireless Network
8
After you have successfully connected the SBG6782-AC gateway and your wireless devices, you
should configure the gateway to protect your wireless network from unwanted and unauthorized
access by any wireless devices within range of your wireless network. Although security for the
SBG6782-AC gateway is already configured, you can use the SBG6782-AC configuration
manager to tailor the level of security and access that you want to allow on your network.
Prevent Unauthorized Access
To prevent unauthorized access and configuration to your wireless
network, we highly recommend that you immediately change the default
user name and password after connecting to the Internet and logging on to
the SBG6782-AC for the first time.
One of the most important recommendations for securing your wireless home network is to
change the default administrator password on your SBG6782-AC and other wireless devices as
well. Default passwords are commonly used and shared on the Internet.
To ensure that your wireless home network is secure, it is recommended that you follow these
best practices for user passwords:
•
•
•
•
Always create a secure password or pass phrase that is not easily guessed.
Use phrases instead of names so that it may be easier for you to remember.
Use a combination of upper and lowercase letters, numbers, and symbols.
Continue to change your administrator password on a regular basis.
Note: If your service provider supplied the SBG7682-AC gateway, you may not have the
necessary user privileges to change the log in user name.
Change the Default User Name and Password
To change the default user name:
1. Log in to the SGB6782-AC from any web browser on your computer.
2. Type the Gateway Web Manager IP address, http://192.168.0.1, in the Address bar
and then press Enter. The gateway Login screen displays.
3. Type the default username and password as they appear below.
Username: admin
Password: motorola
4. Click Login to open the SBG6782-AC Web Manager. The SBG6782-AC Status Connection
screen displays.
5. Click the Status menu button and then click Security to display the Status Security screen.
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Protecting & Monitoring Your Wireless Network
6. Confirm that Change Username is displayed in the drop-down selection box.
7. Complete each field entry, but note the following:
ο
All fields (for example, Current Username & Current Password) are case-sensitive.
Note: For first-time logons:
ο
•
Current Username is admin
•
Current Password is Motorola
Make sure No is selected under Restore Factory Defaults
Figure 15 – Change Username
8. Click Apply to update your user name.
9. Click Change Username drop-down arrow to display Change Password.
10. Complete each field entry, but note the following:
ο
Username is the Current Username.
ο
All fields are case-sensitive.
ο
Make sure No is selected for Restore Factory Defaults.
ο
Find a secure place to write down and keep your new user name and password.
11. Click Apply to update your password.
Figure 16 – Change User Password
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Protecting & Monitoring Your Wireless Network
Set Up Firewall Protection
You can set up firewall filters and firewall alert notifications on your wireless home network. You
can also block Java Applets, Cookies, ActiveX controls, popup windows, Proxies, and website
access. See Protection Level for more information.
To set the firewall protection level:
1. From any screen, click the Firewall-Protection Level menu link or click the Firewall menu
button on the SBG6782-AC Main Menu and then select Protection Level.
Figure 17 – Firewall Protection Level Screen
2. Click the Firewall Protection Setting drop-down button to select the firewall protection level.
Possible values: Low, Medium, High, or Off
Note: Selecting Off will disable firewall protection on your home network. Your computer(s)
and other Ethernet-enabled devices on your network will be at risk for possible attacks from
viruses and hackers.
3. Select each Web filter that you want to set for the firewall and then click Apply.
Set Up Parental Controls
You can set up the following Parental Controls on your home network:
•
•
•
Allow or block access to specific Internet sites.
Allow or block access to specific MAC addresses.
Enable or disable Internet session duration timers to limit the amount of time for Internet
access.
Note: Any Parental Control filters that do not include assigned ports, will apply to all ports. This
also applies to MAC addresses as well.
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Protecting & Monitoring Your Wireless Network
You can also link each user on your network to specified rules for login, time-access, and content
filtering. See Parental Control for more information
To set Parental Controls:
1. From any screen, click the Firewall-Parental Control menu link or click the Firewall menu
button on the SBG6782-AC Main Menu and then select Parental Control.
2. Click Current Time Zone drop-down button to select your time zone.
Figure 18 – Parental Control-Change Time Zone Screen
3. Select Yes or No to automatically adjust the time for Daylight Saving Time.
4. Click Create to continue setting up Parental Controls.
Figure 19 – Firewall Parental Control Screen
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Protecting & Monitoring Your Wireless Network
5. Enter a name for the user profile that you want to create in the Description field.
6. Enter the 12-digit (hexadecimal) MAC address of the device for which you are creating
Parental Controls in the MAC Address field.
7. Enter the web address of the Internet site that you want to block or access.
8. Enter the Starting port number of the in the Start Port field.
9. Enter the Ending port number in the End Port field.
10. Select the days of the week that you want to allow the selected user to access the Internet.
11. Select the time range that you want to allow the selected user to access the Internet.
12. Select to Allow or Block Internet access for the time and days you set previously.
13. Select On or Off in the Enabled field to enable or disable this Parental Control restriction.
14. Click Apply, when done.
Set Up Port Triggers
You can use Port Triggers to configure dynamic triggers to specific devices on the LAN. This
allows special applications that require specific port numbers with bi-directional traffic to function
properly. Applications such as video conferencing, voice, gaming, and some messaging program
features may require these special settings.
To configure Port Triggers:
1. From any screen, click the Advanced-Port Triggers menu link or click the Advanced menu
button on the SBG6782-AC Main Menu and then select Port Triggers.
2. Click Create Port Triggers button to open the Add Port Triggering Entry window.
Figure 20 – Advanced Port Triggers Screen
3. Enter the starting port number of the Port Trigger range in the Trigger Start Port field.
4. Enter the ending port number of the Port Trigger range in the Trigger End Port field.
5. Enter the starting port number of the Port Trigger range in the Target Start Port field.
6. Enter the ending port number of the Port Trigger range in the Target End Port field.
7. Select TCP, UDP, or Both from the Protocol drop-down list.
8. Select On to activate IP port triggers or Off to disable IP port triggers.
9. Click Apply to create your port triggers.
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Set Up the DMZ Host
WARNING! The gaming DMZ host is not protected by the SBG6782-AC
gateway firewall. It is open to communication or hacking from any computer on
the Internet. Consider carefully before configuring a device to be in the DMZ.
You can configure one computer to be the DMZ host. This setting is generally used for
computers using problem applications that use random port numbers and do not function
correctly with specific port triggers or the port forwarding setups. If you set up a computer as a
DMZ Host, set this back to zero when you are finished with the needed application, since this
computer will be effectively exposed to the public Internet, though still protected from Denial of
Service (DoS) attacks via the Firewall.
To create the DMZ Host:
1. Click Advanced on the SBG6782-AC Main Menu.
2. Click DMZ Host from the Advanced submenu options.
Figure 21 – Advanced DMZ Host Screen
3. Enter the last one to three digits (from 2 to 254) of the IP address of the computer or gaming
device you want to set up as the DMZ host and expose to the Internet.
4. Click Apply to activate the selected computer.
Note: Remember to set the IP address back to zero when you are finished with the needed
application, since that computer will be exposed to the public Internet.
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Protecting & Monitoring Your Wireless Network
Store Remote Firewall Logs
You can store firewall attack reports or logs on a computer in your home, so that multiple
instances can be logged over a period of time. You can select individual attack or configuration
items to send to the SysLog server, so that only the items of interest will be monitored.
Note: The SysLog server must be on the same network as the Private LAN behind the
Configuration Manager (typically 192.168.0.x).
To store remote Firewall logs:
1. From any screen, click the Firewall-Remote Log menu link or click the Firewall menu button
on the SBG6782-AC Main Menu and then select Remote Log.
Figure 22 – Firewall Remote Log Screen
2. Select all desired event types that you want to monitor. This will activate the SysLog
monitoring feature.
3. Enter the last digits from 10 to 254 of the SysLog server’s IP address.
Note: Normally, the IP address of this SysLog server is hard-coded so that the address
always agrees with the entry on this page.
4. Click Apply.
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Troubleshooting Tips
9
Troubleshooting Tips
If the solutions listed in this section do not resolve your problem, call the ARRIS SURFboard
Technical Support Center at 1-877-466-8646 for assistance. You may be asked for the status of
the LEDs as described in Front Panel LED Icons and Error Conditions.
You may have to reset the SBG6782-AC gateway configuration to its original factory settings if
the gateway is not functioning properly.
Solutions
Table 5 – Troubleshooting Solutions
MODEM PROBLEM
POSSIBLE SOLUTION
Cannot access the Internet
Check the IP address. Follow the steps for verifying the IP address
in Verify & Renew Your IP Address. If you need an IP address, call
ARRIS SURFboard Technical Support for assistance.
POWER LED Icon is OFF
Check the power connection between the gateway and the
electrical wall outlet.
Check that the electrical outlet is working (is the outlet controlled
by a light switch?).
If so, disconnect and find another electrical wall outlet.
Cannot Send or Receive Data
Check each end of the coaxial cable connection on the gateway
and cable outlet. Hand-tighten, if necessary.
Check the Ethernet cable to make sure it is properly connected to
the gateway and computer.
On the front panel, check the status of the LED icons and refer to
Front Panel LED Icons and Error Conditions to identify the
problem.
If you have cable television, check your television to ensure your
cable service is operating properly.
Wireless devices cannot send
or receive data
If the problem still persists after checking the coaxial cable and
Ethernet connections and your IP address, check the Security
Mode setting on the Wireless Primary Network screen.
If you enabled WPA and configured a passphrase on the gateway,
be sure each affected wireless client has the identical passphrase.
If this does not solve the problem, check if the wireless client
supports WPA.
If you enabled WEP and configured a key on the gateway, be sure
each affected wireless client has the identical WEP key. If this
does not solve the problem, check whether the client’s wireless
adapter supports the type of WEP key configured on the gateway.
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Troubleshooting Tips
MODEM PROBLEM
Wireless devices cannot send
or receive data (continued)
POSSIBLE SOLUTION
To temporarily eliminate the Security Mode as a potential issue,
disable security.
After resolving your problem, be sure to re-enable wireless
security.
On the Wireless Access Control Page, make sure the MAC
address for each affected wireless client is correctly listed.
Front Panel LED Icons and Error Conditions
The SBG6782-AC front panel LED icons provide status information for the following error
conditions:
Table 6 – Front Panel LED Icons and Error Conditions
LED ICON
STATUS
IF, DURING STARTUP:
OFF
Modem is not properly plugged
into the electrical outlet
Modem is unplugged
FLASHING
Downstream receive channel
cannot be acquired
Downstream channel is lost
FLASHING
Upstream send channel cannot be
acquired
Upstream channel is lost
FLASHING
IP registration is unsuccessful
IP registration is lost
OFF
LED is disabled
LED is disabled
OFF
LED is disabled
LED is disabled
OFF
No connected device is detected
Device is disconnected
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Gateway Configuration Screen Definitions
A
Gateway Configuration
Screen Definitions
Basic Screens
The SBG6782-AC Basic screens allow you to view, monitor, and configure configuration data,
including network configuration, LAN and WAN connection types, DHCP, and DDNS.
Setup
You can use the SBG6782-AC Basic Setup screen to view and configure the basic features of
your SBG6782-AC gateway related to your service provider connection.
Figure 23 – Basic Setup Screen
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Gateway Configuration Screen Definitions
Table 7 – Basic Setup Screen-Field Descriptions
FIELD
DESCRIPTION
Gateway Mode
Controls the device mode: Routed, Bridged, or NAPT
Primary Network Only
Mode
Controls the primary network mode: Routed, Bridged, or
NAPT
LAN
IP Address
Enter the IP address of the SBG6782-AC on your private LAN.
MAC Address
Media Access Control address is set of 12 hexadecimal digits
that are assigned during manufacturing to uniquely identify
the hardware address of the SBG6782-AC access point.
WAN
IP Address
The public WAN IP address of your SBG6782-AC, which is
either dynamically or statically assigned
MAC Address
Media Access Control address — a set of 12 hexadecimal
digits assigned during manufacturing that uniquely identifies
the hardware address of the SBG6782-AC access point.
Duration
Describes how long before your Internet connection expires,
The WAN lease will automatically renew itself when it
expires.
Expires
Displays the exact time and date the WAN lease expires
Ipv4 DNS Servers
The addresses of the servers that convert web site names
into Internet addresses assigned by the cable company.
Release WAN Lease
Click to release the WAN lease
Renew WAN Lease
Click to renew the WAN lease
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Gateway Configuration Screen Definitions
DHCP
You can use the Basic DHCP (Dynamic Host Configuration Protocol) screen to configure the IP
settings of your SBG6782-AC gateway and the DHCP server on your home network. You can
also view the status of the optional internal SBG6782-AC DHCP server.
Do not modify these setting unless you are an experienced network administrator with a strong
understanding of IP addressing, sub-netting, and DHCP.
Figure 24 – Basic DHCP Screen
Table 8 – Basic DHCP Screen-Field Descriptions
FIELD
Enable DHCP Server
DESCRIPTION
Checkmark Enabled to enable the SBG6782-AC DHCP Server.
Uncheck Enabled to disable the SBG6782-AC DHCP Server.
Starting Local Address
Enter the starting IP address to be assigned by the SBG6782-AC
DHCP server to clients in dotted-decimal format.
Default is 192.168.0.2.
Max Number of Network
Devices
Sets the maximum number of clients for the SBG6782-AC DHCP
server to assign a private IP address.
Lease Time
Sets the time in seconds that the SBG6782-AC DHCP server
leases an IP address to a client. The default is 3600 seconds (60
minutes).
Reserve IP Address
Lists the MAC address, IP address, and Host name of the DHCP
client device.
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Gateway Configuration Screen Definitions
DDNS
You can use the Basic DDNS (Dynamic Domain Name System) screen to set up the DDNS
service to assign a static Internet domain name to a dynamic IP address. This allows various
servers on the Internet to access your computer for processing your requests when you are
visiting various Internet sites.
Figure 25 – Basic DDNS Screen
Table 9 – Basic DDNS Screen-Field Descriptions
FIELD
DESCRIPTION
DDNS Service
Select Disabled or select wwwDynDNS.org to enable
the DDNS service
Username
Enter your DDNS user name
Password
Enter your DDNS Password
Host Name
Enter your DDNS Host Name
IP Address
Displays the IP address
Status
Shows if the DDNS service is Enabled or Disabled
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Gateway Configuration Screen Definitions
Backup and Restore
You can use the Basic Backup and Restore screen to save a backup copy of the current
SBG6782-AC gateway configuration settings locally on your computer or restore previously
saved gateway configurations.
Figure 26 – Basic Backup & Restore Screen
Table 10 – Basic Backup & Restore-Field Descriptions
FIELD
DESCRIPTION
Restore
Restores a previously saved gateway configuration.
Backup
Creates a back up copy of the current gateway
configuration.
MoCA
The MoCA Configuration and Status screen allows you to configure your MoCA home network.
Figure 27 – Basic MoCA Configuration and Status Screen
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Gateway Configuration Screen Definitions
Table 11 – Basic MoCA Screen-Field Descriptions
FIELD
DESCRIPTION
MoCA
Select Enabled or Disabled to turn ON or OFF your MoCA
home network.
Operational
Frequency
Frequency range for the MoCA data transmission rate.
Normal range is from 1150 MHz to 1500 MHz
Max Beacon Power
Level
Maximum number of beacon signals allowed for data
transmission. Default is 10.
Transmit Power
Level
Power level for data transmission. Default is 10.
Privacy
Turns ON or OFF data encryption.
Create a 12 to 17 numeric digit password to allow the
MoCA controller to encrypt data. Same password must be
used on all devices on your home network.
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Gateway Configuration Screen Definitions
Firewall Screens
You can configure firewall filters and alert notifications for your home network. The SBG6782-AC
firewall protects the SBG6782-AC LAN from unwanted attacks and other intrusions on the
Internet. Firewall protection also provides the following benefits:
•
Advanced, integrated stateful-inspection firewall supporting intrusion detection, session
tracking, and denial-of-service attack prevention.
•
•
Maintains state data for every TCP/IP session on the OSI network and transport layers.
•
Generates comprehensive notifications for the following:
Monitors all incoming and outgoing packets, applies the firewall policy to each one, and
screens for improper packets and intrusion attempts.
ο
User authentications
ο
Rejected internal and external connection requests
ο
Session creation and termination
ο
Outside attacks (intrusion detection)
Protection Level
The Firewall Protection Level screen has various settings related to blocking or exclusively
allowing different types of data through the SBG6782-AC from the WAN to the LAN. There are
three security firewall protection levels which correspond to how many services are allowed:
•
•
•
•
High - Safest configuration, highest security
Medium - Common configuration, modest risk
Low - Minimum security, higher risk
Off - No security, highest risk
Firewall protection enables the Stateful Packet Inspection (SPI) firewall features. Block
Fragmented IP packets prevent all fragmented IP packets from passing through the firewall. Port
Scan Detection detects and blocks port scan activity originating on both the LAN and WAN. IP
Flood Detection detects and blocks packet floods originating on both the LAN and WAN.
You can block Java Applets, Cookies, ActiveX controls, pop up windows, and Proxies.
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Gateway Configuration Screen Definitions
Figure 28 – Firewall Protection Level Screen
Table 12 – Firewall Protection Level Screen-Field Descriptions
FIELD
Firewall Protection
Level
DESCRIPTION
Select Low, Medium, or High to set the level of firewall
protection that you want for your gateway.
Select Off to disable firewall protection.
Note: If you choose to disable firewall protection, your
computer(s) and other Ethernet-enabled devices on your home
network will be at risk for possible attacks from viruses and
hackers.
Firewall Settings
Checkmark to enable each filter that you want to set for the
firewall.
Click Apply, when done.
Allowed Services
Listing of the websites you selected to allow access to from
your home network.
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Gateway Configuration Screen Definitions
Parental Control
You can use the Parental Control screen to set up user access restrictions on a specific device
connected to your SBG6782-AC network. You can set up the following Parental Controls:
•
•
•
•
Allow or block access to specific Internet sites.
Allow or block access to specific MAC addresses.
Allow or block Internet access based on specific day and time settings.
Enable or disable Internet session duration timers to limit the amount of time for Internet
access.
Note: When creating access filters, remember to assign the Start and End ports. Otherwise, the
filters without assigned ports will apply to all ports. The same applies to MAC addresses.
Figure 29 – Firewall Parental Control Screen
Table 13 – Firewall Parental Control-Field Descriptions
FIELD
DESCRIPTION
Description
Enter a name to create a new user profile.
MAC Address
Enter the 12-digit (hexadecimal) hardware address of the device that
you are setting up for parental controls.
The MAC addressed is assigned by the hardware manufacturer and
should be located on the device label.
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Gateway Configuration Screen Definitions
FIELD
DESCRIPTION
URL
Enter the web address of the Internet site that you want to block or
access.
Days
Select the days of the week that the selected user can access the
Internet.
Time
Set the start and end time of day that the selected user can access
the Internet.
Allow/Block
Set to allow or block Internet access for the time defined above.
Enabled
Turn ON or OFF this Parental Control restriction.
Local Log
You can send your firewall event log notifications in either of the following two formats:
• Individual e-mail alerts sent out automatically each time the firewall is under attack
• Local log stored within the gateway and displayed in table form on the Local Log page
Figure 30 – Firewall Local Log Screen
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Gateway Configuration Screen Definitions
Table 14 – Firewall Local Log Screen-Field Descriptions
FIELD
DESCRIPTION
Contact Email Address
Your email address.
SMTP Server Name
Name of the email Simple Mail Transfer Protocol (SMTP)
server.
Your email server name is required to send a firewall log to
your email address. You can obtain the SMTP server name
from your Internet service provider.
SMTP Username
User name for your email account. Check with your email
provider.
SMTP Password
Password for your email account. Check with your email
service provider.
Email Alerts
Enable or disable emailing firewall alerts.
Remote Log
You can send firewall attack reports out to a standard SysLog server, so that many instances can
be logged over a long period of time. You can select individual attack or configuration items to
send to the SysLog server so that only the items of interest will be monitored.
There are four types of Firewall reports that you can monitor and log:
•
Permitted Connections – Select to notify the server to send you email logs identifying who
is connecting to your network.
•
Blocked Connections – Select to notify the server to send you email logs identifying who
was blocked from connecting to your network.
•
Known Internet Attacks – Select to notify the server to send you email logs of known
Internet attacks against your network.
•
Product Configuration Events – Select to notify the server to send you email logs of the
basic product configuration events logs.
The SysLog server must be on the same network as the Private LAN behind the Configuration
Manager (typically 192.168.0.x).
To activate the SysLog monitoring feature, check all desired event types to monitor and enter the
last byte of the IP address of the SysLog server. Normally, the IP address of this SysLog server
is hard coded so that the address always agrees with the entry on this page.
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Gateway Configuration Screen Definitions
Figure 31 – Firewall Remote Log Screen
Table 15 – Firewall Remote Log Screen-Field Descriptions
FIELD
DESCRIPTION
Permitted Connections
Select if you want email notification of who is connecting
to your network.
Blocked Connections
Select if you want email notification of who is blocked
from connecting to your network.
Known Internet Attacks
Select if you want email notification of known Internet
attacks against your network.
Product Configuration
Events
Select if you want email notification of the basic product
configuration events.
to SysLog server at
192.168.0.x
Enter the last digit(s) of your SysLog server’s IP address.
Possible values: 10 to 254
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Warranty Information
B
Warranty Information
SURFboard SBG6782-AC DOCSIS 3.0 Wireless Cable Modem & Router
Motorola Mobility, LLC (“Motorola”)
Retail Purchasers: If you purchased this Product directly from Motorola or from an authorized
Motorola retail reseller, Motorola warrants to you, the original end user customer, that (A) the
Product, excluding Software, will be free from defects in materials and workmanship under
normal use, and (B) with respect to Software, (i) the media on which the Software is provided
will be free from defects in material and workmanship under normal use, and (ii) the Software
will perform substantially as described in its documentation. This Limited Warranty to you, the
original end user customer, continues (A) for Software and the media upon which it is provided,
for a period of ninety (90) days from the date of purchase from Motorola or an authorized
Motorola reseller, and (B) for the Product (excluding Software), for a period of one (1) year from
the date of purchase from Motorola or from an authorized Motorola reseller. To take advantage
of this Limited Warranty or to obtain technical support, you must call the ARRIS/Motorola toll
free phone number 1-877-466-8646. Technical support charges may apply. Motorola’s sole and
exclusive obligation under this Limited Warranty for retail sales shall be to repair or replace any
Product or Software that does not meet this Limited Warranty. All warranty claims must be
made within the applicable Warranty Period.
Cable Operator or Service Provider Arrangements. If you did not purchase this Product
directly from Motorola or from a Motorola authorized retail reseller, Motorola does not warrant
this Product to you, the end-user. A limited warranty for this Product (including Software) may
have been provided to your cable operator or Internet Service Provider (“Service Provider”) from
whom you obtained the Product. Please contact your Service Provider if you experience
problems with this Product.
General Information. The warranties described in this Section shall not apply: (i) to any Product
subjected to accident, misuse, neglect, alteration, Acts of God, improper handling, improper
transport, improper storage, improper use or application, improper installation, improper testing
or unauthorized repair; or (ii) to cosmetic problems or defects which result from normal wear and
tear under ordinary use, and do not affect the performance or use of the Product. Motorola’s
warranties apply only to a Product that is manufactured by Motorola and identified by Motorola
owned trademark, trade name or product identification logos affixed to the Product. Motorola
does not warrant to you, the end user, or to anyone else that the Software will perform error free
or without bugs.
MOTOROLA IS NOT RESPONSIBLE FOR, AND PROVIDES “AS IS” ANY SOFTWARE SUPPLIED
BY 3RD PARTIES. EXCEPT AS EXPRESSLY STATED IN THIS SECTION (“WARRANTY
INFORMATION”), THERE ARE NO WARRANTIES OF ANY KIND RELATING TO THE PRODUCT,
EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED
WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR THE
WARRANTY AGAINST INFRINGEMENT PROVIDED IN THE UNIFORM COMMERCIAL CODE.
Some states do not allow for the exclusion of implied warranties, so the above exclusion may
not apply to you.
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Warranty Information
What additional provisions should I be aware of? Because it is impossible for Motorola to know
the purposes for which you acquired this Product or the uses to which you will put this Product,
you assume full responsibility for the selection of the Product for its installation and use. While
every reasonable effort has been made to insure that you will receive a Product that you can use
and enjoy, Motorola does not warrant that the functions of the Product will meet your
requirements or that the operation of the Product will be uninterrupted or error-free.
MOTOROLA IS NOT RESPONSIBLE FOR PROBLEMS OR DAMAGE CAUSED BY THE
INTERACTION OF THE PRODUCT WITH ANY OTHER SOFTWARE OR HARDWARE. ALL
WARRANTIES ARE VOID IF THE PRODUCT IS OPENED, ALTERED, AND/OR DAMAGED.
THESE ARE YOUR SOLE AND EXCLUSIVE REMEDIES for any and all claims that you may have
arising out of or in connection with this Product, whether made or suffered by you or another
person and whether based in contract or tort.
IN NO EVENT SHALL MOTOROLA BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY
DIRECT, INDIRECT, GENERAL, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR
OTHER DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT
(INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS,
BUSINESS INTERRUPTION, LOSS OF INFORMATION OR ANY OTHER PECUNIARY LOSS), OR
FROM ANY BREACH OF WARRANTY, EVEN IF MOTOROLA HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES. IN NO CASE SHALL MOTOROLA’S LIABILITY EXCEED THE
AMOUNT YOU PAID FOR THE PRODUCT.
These matters are governed by the laws of the Commonwealth of Pennsylvania, without regard
to conflict of laws principles and excluding the provisions of the United Nations Convention on
Contracts for the International Sale of Goods.
Retail Purchasers Only. If you purchased this Product directly from Motorola or from a
Motorola authorized retail reseller, please call the ARRIS/Motorola toll-free number, 1-877-4668646 for warranty service or technical support. Technical support charges may apply.
Cable Operator or Service Provider Arrangements. If you did not purchase this Product
directly from Motorola or from a Motorola authorized retail reseller, please contact your Service
Provider for technical support.
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ARRIS Enterprises, Inc.
101 Tournament Drive, Horsham, PA 19044
www.ARRIS.com
592318-001-a
365-095-23865 x.1 07/13