Product compliance & safety information
iT500 Internet Thermostat
These instructions are applicable to the SALUS Controls model stated on the front cover of this manual
only, and must not be used with any other make or model.
This accessory must be fitted by a competent person, and installation must comply with the guidance
provided in the current IEE Wiring Regulations and current Building Regulations. Failure to comply with
the requirements of these publications could lead to prosecution.
Always isolate the AC Mains supply before installing or working
on any components that require 230 VAC 50Hz supply.
When fitting batteries, do not mix old and new batteries together.
Do not use rechargeable batteries.
Please leave these instructions with the end user where they should be kept in a safe place for future
reference.
USER MANUAL
02 iT500 User Manual
Contents of the box
Installation
iT500 Internet Thermostat
Please refer to the installation guide.
The installation guide also shows how to
connect your iT500 thermostat to the internet.
USER MANUAL
iT500TR Thermostat
iT500RX Receiver
iTG500 Gateway
Connection & Control
ADSL Cable
iTA500 Power adaptor
Optional Stand
www.salus-controls.com
For details please refer to page 18 in the installation manual.
Fixing screws & plugs
Bracket
Wall mount
iT500 User Manual 03
04 iT500 User Manual
LCD Overview
LCD ICONS
Controls
DESCRIPTION
Day of the week
Temperature indicator
Clock display
Program number indicator
OR
FUNCTION
Displays the number of the day of the week. 1 being Monday
Displays set or measured temperature
Displays time
Displays the number of the active (selected) program
Heat mode indicator
Indicates heating output is turned on*
Heat zone indicator
Indicates heating zone*
Hot water indicator
Indicates hot water control*
Hot water mode indicator
Indicates the unit is transmitting a wireless signal to the
iT500RX or is receiving the signal from the iT300*
Touch lock indicator
Indicates touch lock is activated
Indicates battery is low
Holiday indicator
Indicates holiday operation mode is selected
Internet indicator
Indicates connection to iTG500 and SALUS server
Cooling indicator
ON indicator
Hot water is on once*
Automatic program mode
* System configuration specific.
Display ON
Settings
Decrease
Indicates cooling output is on*
Once indicator
OFF indicator
Backup
Hot water continuously on*
AUTO indicator
Setting indicator
Increase
Indicates hot water output is turned on*
RF signal indicator
Battery status
Confirm
Off mode
Manual override or settings mode
iT500 User Manual 05
06 iT500 User Manual
The system type is unique to your system configuration.
The system will be set by your installer and should only
be changed by your installer.
Identify your system type
One Central Heating Zone System PC & Smartphone Control
Now that you have identified your system type, you can use
your PC or smartphone to fully control your iT500.
Energy save will use the lowest set temperature on your daily schedule.
One central heating zone only.
Two central heating zones.
One central heating zone only.
One central heating zone plus hot water.
Will be displayed when the current program has been manually overridden
iT500 Display
iT500 Display
iT500 Display
Smartphone Display
Smartphone Display
Smartphone Display
PC Display
PC Display
PC Display
iT500 User Manual 07
08 iT500 User Manual
Settings
Press to see schedule
One Central Heating Zone System Local Control
One Central Heating Zone System Local Control
Control available on your Smartphone or PC is also available locally on the iT500.
Switching your
heating from
AUTO to OFF.
Temporary override
of your temperature
i
The operations
described in the next
few pages can be
controlled via your
Smartphone or PC.
Press the power button to
start and use the buttons
indicated to change the
SET temperature. Then
press the tick to accept.
Press the power button to
start and use the buttons
indicated to switch from
AUTO to OFF.
+
OR
i
All changes made
locally on the iT500
will automatically
update PC and
Smartphone.
i
Press to cancel
temporary override.
Note:
Status has
been added.
OR
i
i
The unit will return to the
The unit will return to the
home screen with the
home screen.
symbol showing.
iT500 User Manual 09
10 iT500 User Manual
Two Central Heating Zones System PC & Smartphone Control
Now that you have identified your system type, you can
use your PC or smartphone to fully control your iT500.
i
For information regarding the control of an individual
zone via Smartphone or PC, please refer to page 8.
Two central heating zones.
Enter Zone 1
Enter Zone 2
Two Central Heating Zones System Local Control
Temporary
override of your
temperature
Zones 1 & 2.
OR
Press the power button to
start and use the buttons
indicated to change the
SET temperature. Then
press the tick to accept.
OR
OR
Note:
Status has
been added.
i
Press to cancel
temporary override.
OR
Note:
Status has
been added.
Note:
Gear wheel is now
illuminated indicating
manual override of set
temperature.
iT500 User Manual 11
12 iT500 User Manual
Two Central Heating Zones System Local Control
One Central Heating Zone + Hot Water System PC & Smartphone Control
Switching your
heating from
AUTO to OFF.
Zones 1 and 2.
Now that you have identified your system type, you can
use your PC or smartphone to fully control your iT500.
Press the power
button to start and
use the buttons
indicated to switch
from AUTO to OFF.
Energy save will use the lowest set temperature on your daily schedule.
One central heating zone plus hot water.
+
+
OR
OR
Will be displayed when the current program has been manually overridden
i
To go straight to zone
two, short press
iT500 User Manual 13
14 iT500 User Manual
Enter Heating
Enter Hot Water
One Central Heating Zone + Hot Water System PC & Smartphone Control
Heating
Settings
One Central Heating Zone + Hot Water System Local Control
+
Temporary override
of your temperature
and boosting your
hot water.
Hot Water
Press the power button to
start and use the buttons
indicated to change the
SET temperature. Then
press the tick to accept.
OR
OR
OR
OR
i
To go straight to hot
water, short press
Hot water boost
i
Press to cancel
temporary override.
Press to see schedule
Note:
Status has
been added.
OR
Note:
Gear wheel is now
illuminated indicating
manual override of set
temperature.
Return to home screen
iT500 User Manual 15
16 iT500 User Manual
One Central Heating Zone + Hot Water System Local Control
Default Program Schedules
Switching your
heating from
AUTO to OFF and
overriding hot
water AUTO
mode.
Central Heating
PROGRAM
WEEKDAY (1 to 5)
Time 6:00am
Setpoint Temp 21ºC
Time 6:00am
Setpoint Temp 21ºC
2
Time 8:00am
Setpoint Temp 14ºC
Time 8:00am
Setpoint Temp 14ºC
program schedules.
3
Time 11:00am
Setpoint Temp 21ºC
Time 11:00am
Setpoint Temp 21ºC
changed via the PC or
4
Time 1:00pm
Setpoint Temp 14ºC
Time 1:00pm
Setpoint Temp 14ºC
5
Time 4:00pm
Setpoint Temp 21ºC
Time 4:00pm
Setpoint Temp 21ºC
6
Time 9:00pm
Setpoint Temp 14ºC
Time 9:00pm
Setpoint Temp 14ºC
+
i
To go straight to hot
water, short press
OR
OR
Hot Water
Hot water
permanently on
Hot water on once
OR
PROGRAM
OP
WEEKDAY (1 to 5)
WEEKDAY (6 to 7)
1
ON
OFF
6:00am
8:00am
6:00am
8:00am
2
ON
OFF
10:00am
12:00pm
10:00am
12:00pm
3
ON
OFF
6:00pm
10:00pm
6:00pm
10:00pm
OR
Hot water
permanently off
Return to
home screen
iT500 User Manual 17
i
Your iT500 comes pre-
1
+
WEEKDAY (6 to 7)
18 iT500 User Manual
set with these default
These can be easily
Smartphone App.
Viewing or changing your program schedule
i
Viewing or changing your program schedule
OR
2
Long press
to enter user
settings.
i
At any time press
and hold
for 5 seconds to
return to the
home screen.
OR
4
Two zone configuration
You are now ready to set program 2
Repeat steps 1 2 and 3 for program
OR
3
Program for Saturday and Sunday
i
A
B
C
OR
Program time and temperature
now set for program 1 Monday
to Friday. Please continue to
program 2 on the next page.
OR
5
OR
Repeat steps 1 2 and 3 for program
Program for Monday to Friday
i
1
OR
A Program for Monday to Friday and program for Sat/Sun
B All week programmer
C Individual day programming
Continually pressing
will keep the screen on
continually.
All programs now set
iT500 User Manual 19
20 iT500 User Manual
Please follow steps 1 to 5 starting
on previous page
Program Menu:
Setting Time and Date
Viewing or changing your program schedule
OR
i
Hour
When connected to the internet,
the iT500 will set the time and
date automatically. However this
can also be set manually.
Long press
Central heating and hot water
i
Minute
OR
Day
OR
Month
OR
Long press to enter
user settings.
Please follow steps 1 to 5 starting
on previous two pages
i
To enter Central Heating program
OR
To select Hot Water program
Follow steps
1
to
5
Note: Hot Water has ON and OFF for specific
program times rather than temperatures
At any time press
and hold
for 5 seconds to
return to the
home screen.
Year
on previous two pages
iT500 User Manual 21
OR
22 iT500 User Manual
OR
Useful information
i
You can only activate
holiday function via
the Web App and
Smartphone App.
Exiting Holiday Mode
To exit holiday
mode, press and
hold the
button.
Exiting Energy Mode
To enter or exit
energy mode, press
and hold the
button.
Useful information
Cancel Temporary Override
To cancel
temporary
override of set
temperature press
and hold
The bottom switch will show a constant red
light when the iT500RX Receiver is ready to
pair.
When the iT500RX Receiver and the iT500
Thermostat are powered and paired then the
light will be green.
Flashing blue light indicates a heat call/Hot
water call
FAILSAFE MODE: In the event of RF signal
loss, your system will be switched on for 4
minutes, then off for 11 minutes. If you want
to disable FAILSAFE MODE when RF link has
been lost then move the slide switch on the
iT500RX to either the manual or off position.
Lock Function
To enable or disable lock
function press
and
together.
iT500 User Manual 23
24 iT500 User Manual
Useful information
Useful information
Q.
A.
Can I operate the heating using the iT500 unit if I have no internet connection?
Yes, most functions can be operated from the iT500 unit.
Q.
A.
Why do my iT500 buttons not work?
Check that the screen lock is not active. If active, there will be a padlock visible in the top of the LCD. Disable
by pressing and holding top two left keys on the iT500.
Q.
A.
A.
A.
I can’t access my iT500 on my PC or Smartphone after registering it?
Check you received your confirmation email from SALUS and clicked on it.
Check you entered the correct email and password as used on registration.
Ensure you added your device STA number which is located in the battery compartment of the iT500.
You should see an image of your device after log-in, click on it to access.
Q.
A.
Why does my heating never come on?
Check that the iT500 is in AUTO mode, ‘AUTO’ should be visible at the bottom right on display. If showing
‘OFF’ press the TICK and SETTINGS buttons, then use the UP/DOWN arrow keys to change OFF to AUTO then
TICK to confirm.
Q.
A.
A.
I have installed the device and registered online but my heating is not coming on.
Check that the top slide switch on the receiver unit is in the AUTO position.
Perform a quick installation check by putting the top slide switch to Manual position, and the bottom
slide switch to CH. The boiler should fire, if not the iT500 receiver may be wired incorrectly. Please contact
your installer.
Q.
A.
A.
A.
I’ve tried doing the software upgrade (Green Button appeared on the iT500 web page) but it failed...
Check the gateway is plugged into the router and it has a green light.
Position the iT500 within 1 meter of the SALUS Gateway unit.
If you receive the message ‘Failed’ please try running the OTA again.
(Due to internet speed this may take several attempts)
Q.
A.
My receiver has a flashing blue light... what is that?
A flashing Blue light is normal indication that the iT500 thermostat is asking for heat and the boiler
should be on.
Q.
A.
My receiver has a flashing Yellow light... what is that?
A flashing Yellow light is fault indication. The iT500 receiver unit has lost communication with the
thermostat. Check the thermostat distance from its receiver, and check for major metalwork in its
communication path (such as fridge/freezers). Reposition the thermostat to improve communication.
Once it establishes communication again the fault will clear automatically.
Q.
A.
Where do I download my Smartphone app to control the iT500?
If you have an iPhone, please search for iT500 on the app store, if you have an Android; search for iT500
on Google play.
Q.
A.
What does the Smartphone App do?
It lets you control the iT500 remotely over the internet. You have full remote access to your heating
control giving both temporary and program changes.
iT500 User Manual 25
26 iT500 User Manual
Useful information
Q.
The App says my iT500 is OFFLINE and my iT500 does not have the internet globe indicator on the
screen, why is this?
A. Check that you have the power supply turned ON to the gateway and it has a steady green light showing.
The green light indicates you are connected to the SALUS server.
A. If you have all the above, remove a battery from the iT500 and replace after 10 seconds. This will reboot the
iT500
and bring you back online.
Q.
A.
I’ve just plugged the SALUS gateway into my Belkin and the gateway has a solid RED light,
what is this?
The gateway must be connected to a network that has DHCP enabled, it must be connected to a network
that has the firewall ports 80 (UDP/TCP) and 2165 (TCP) open. (You may need to contact your internet provider
to assist you changing your router settings.)
Q.
A.
I have a new BT Hub 5 router and the gateway has a solid red light.
BT Hub 5 uses ports 3 and 4.
Q.
A.
Just had the iT500 installed and my heating isn’t coming on?
Have you paired the thermostat with the receiver, please see page 15 in the installer manual on how to do this.
SALUS Controls plc
SALUS House
Dodworth Business Park South,
Whinby Road,
Dodworth, Barnsley S75 3SP
UK.
SALES:
T: +44 (0) 1226 323961
E: sales@salus-tech.com
TECHNICAL: T: +44 (0) 1226 323961
E: tech@salus-tech.com
www.salus-controls.com
SALUS Controls is a member of the Computime Group
Maintaining a policy of continuous product development SALUS
Controls plc reserve the right to change specification, design and
materials of products listed in this brochure without prior notice.
Issue Date: Sept 2013
iT500 User Manual 27
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