Triton Eden Dual Control Thermostatic Built-In Mixer

Dual control Thermostatic
built-in mixer shower with diverter
Installation and
operating instructions
The showerhead and hose supplied with this product are a safety
critical part of your shower. Failure to use genuine Triton parts
may cause injury and invalidate your guarantee.
2181381A - December 2016
Dual control built-in thermostatic mixer shower with diverter
DIMENSIONS AND MAIN COMPONENTS........................................ 1
INTRODUCTION.............................................................................. 2
SITE REQUIREMENTS........................................................................ 2
SAFETY WARNINGS.......................................................................... 2
PLUMBING REQUIREMENTS............................................................. 3
WATER SYSTEM REQUIREMENTS...................................................... 3
TYPICAL DOMESTIC INSTALLATIONS.............................................4 - 6
INSTALLATION................................................................................7 - 9
BUILT-IN FITTING............................................................................. 8
Installation in a solid wall.................................................................. 8
Installation in a hollow wall.............................................................. 9
Installation in a panel wall or cubicle................................................ 9
FITTING THE MIXER........................................................................ 10
MAKING GOOD.............................................................................. 11
ANTI-SCALD PROTECTION.............................................................. 11
Recommended outlet temperatures - TMV2................................... 11
COMMISSIONING........................................................................... 12
ADJUSTING THE MAXIMUM TEMPERATURE STOP........................... 13
Control knob assembly.................................................................... 13
OPERATING THE SHOWER (Diverter)............................................... 14
FLOW CHART.................................................................................. 15
SPARE PARTS.................................................................................... 16
MAINTENANCE............................................................................... 17
FAULT FINDING........................................................................... 18 – 19
Guarantee, service policy, etc.....................................................rear cover
please note these instructions are to be left with the user
To check the product suitability for commercial and multiple installations, please contact Triton’s
specification advisory service before installation. Please see back of book for contact information.
E mail:
Dual control built-in thermostatic mixer shower with diverter
1. Cover plate
2. Mixer shower body
3. Knobs X2
4. Cover plate seal X2
Note: water inlet and outlet fittings
are NOT supplied with this product.
All dimensions listed in this fitting book regarding the
product and installation are approximate.
Water inlets require x2 3/4” BSP fittings.
*All kits are for illustration purposes only and are not
Water outlet requires x2 1/2” BSP fitting.
supplied unless otherwise stated.
Dual control built-in thermostatic mixer shower with diverter
Pressure reducing valve
This book contains all the necessary fitting and
operating instructions for your mixer shower.
Please read them carefully and read through
the whole of this book before beginning your
On sites where the running pressure is above 5
bar, the use of a suitably sized pressure reducing
valve fitted in the cold mains supply pipe work
can provide nominally equal pressures at the
mixer shower.
The shower installation must be carried out by
a suitably competent person and in sequence of
this instruction book.
Water minimum flow rate
For best performance within the specified running
pressure range a minimum flow of 8 litres per
minute should be available to both inlets.
Care taken during the installation will give a long
and trouble free life from your mixer shower.
Water temperature adjustment and
thermal safety
The installation must be in accordance with
water supply (water fittings) regulation 1999
and/or local Bylaws.
Maximum static
pressure (Bar)
The mixed water temperature can be adjusted
from cold through to a top limit which must
be preset during installation with full anti-scald
protection throughout the range (35°C to 40°C)
providing the hot water temperature at the inlet
remains 10°C above the outlet temperature.
Flow pressure, Hot
&Cold (Bar)
0.5 to 5
Hot supply
temperature (°C)
55 to 65
Cold supply
temperature ( °C)
Equal to or less than 25
Should there be a loss of flow to either incoming
supply then- water from the shower will stop or
be reduced until both supplies are restored.
a. DO NOT choose a position where the shower
could become frozen.
This mixer shower is designed for high pressure
systems found in the UK, but can be installed
with low pressure gravity water systems with
reduced flow rates.
b. DO NOT connect this mixer shower to any
form of tap or fitting not recommended by
the manufacturer.
c. DO NOT allow the inlet pressure or flow
rates to operate outside the guidelines laid
out in ‘site requirements’.
For effective operation of the internal seals, the
maximum static pressure must not be exceeded.
NOTE: Valves operating outside these conditions
cannot be guaranteed by the buildcert scheme to
operate as Type 2 valves.
d. DO NOT connect the mixer shower to a
gravity hot supply and a mains cold supply
(or vice versa).
A stored water temperature of 60°C is
considered sufficient to meet all normal
requirements and will minimise the effects of
scale in hard water areas.
This mixer valve has the following approvals
TMV2 (BS EN 1111)
Designation: HP-S (high pressure shower only)
On pressures above 0.5 bar.
Dual control built-in thermostatic mixer shower with diverter
Hard water areas
DO NOT use jointing compounds on any pipe
fittings for the installation,
a. If it is intended to operate the shower
in areas of hard water (above 200-ppm
temporary hardness), a scale inhibitor may
have to be fitted. For advice on the scale
inhibitor, please contact Customer Service.
DO NOT solder fittings near the mixer unit
as heat can transfer along the pipework and
damage the mixer valve.
b. For best performance the showerhead MUST be
regularly cleaned to remove scale and debris.
DO NOT subject the unit to a water temperature
above 80°C during installation, use, maintenance
or disinfection.
This mixer shower is suitable for:
• The layout and sizing of pipework MUST
be such that nominally equal inlet supply
pressures are achieved and the effects of
other draw-offs are minimised.
• Gravity water systems
• Pumped gravity systems.
• Fully modulating type combination boilers
• The pipe-work should be installed such
that other taps and appliances being
operated elsewhere on the premises do not
significantly affect the flow
• Multi-point hot water heaters.
• Thermal storage,
• Unvented systems
• When connecting pipe-work avoid using
tight 90° elbows; swept or formed bends will
give the best performance.
When installing this mixer with a combination or
multi-point boiler, it may be necessary to install
flow regulation.
• The hot water pipe entry MUST be made to
the left-hand side inlet, marked HOT, ‘H’ or
with a red/orange label.
Check that the appliance is capable of delivering
hot water at a minimum switch-on flow rate
of 3 litres per minute. At flow rates between 3
and 8 litres per minute, the appliance MUST be
capable of raising the water temperature to 52°C
• Suitable isolating valves (complying with
Water Regulations and Bylaws) MUST be
fitted on the hot and cold water supplies
to the shower as an independent means
of isolating the water supplies should
maintenance or servicing be necessary
position as close as is practicable to the water
supply inlets of the mixer shower.
Water temperature at the inlet of the mixer valve
MUST remain relatively constant when flow rate
adjustments are made (refer to the applianceoperating manual to confirm compatibility with
this mixer shower).
• It is preferable to flush the pipe-work to clear
the system of debris and check for leaks
before connecting to the mixer.
Where thermal store systems and instantaneous
gas water heaters are used, if excessive draw-off
takes place, the appliance may not be able to
maintain an adequate output temperature.
This could result in the shower temperature
becoming noticeably cooler.
• The mixer inlets contain removable filters
that may become blocked if debris is not
flushed through before fitting.
Flow regulators can be fitted with high-pressure
water systems to reduce flow rate and assist
(Commercial applications)
• It is recommended that for all commercial
applications, easily accessible, in-line filters
are used to aid maintenance.
The hot supply temperature MUST remain a
minimum of 10°C hotter than the required blend
temperature for optimum performance.
Dual control built-in thermostatic mixer shower with diverter
*(diagrammatic view – not to scale)
Domestic gravity fed systems (fig.2)
Stop valve
The shower control MUST be fed from a cold
water cistern and hot water cylinder providing
nominally equal pressures. There must be a
minimum of one metre head of water. The
minimum head distance is measured from the
base of the cold water cistern to top of the
Cold supply
Cold water
Minimum head
If valves are gravity fed then supply pressure
should be verified to ensure conditions of use are
appropriate for the valve.
Hot supply
Pumped gravity fed systems (fig.3)
Hot water
The shower control MUST be fed from a cold
water cistern and hot water cylinder providing
nominally equal pressures.
The mixer unit may be used with a gravity fed
system with a pump to boost pressures as shown;
please refer to the pump installation guide to
establish the minimum head requirements for
automatic operation of the pump
Draw-off must point down
to avoid airlock issues
Alternative supply
(must be below
vent pipe tee)
*(diagrammatic view – not to scale)
Stop valve
Cold water
Cold supply
Minimum head
Alternative supply
(must be below
vent pipe tee)
Hot water
Draw-off must point
down to avoid airlock
Isolating switch or
pull cord switch
(both fused at 3A)
Ring main
Dual control built-in thermostatic mixer shower with diverter
Instantaneous gas-heated systems, e.g.
combination boilers (fig.4)
*(diagrammatic view – not to scale)
The shower control MUST be installed with a
multi-point gas water heater or combination
boiler of a fully modulating design (i.e.
to maintain relatively stable hot water
Fixed head
A drop tight pressure reducing valve MUST
be fitted if the supply pressures exceed 5 bar
An expansion vessel may be fitted, and regularly
maintained, to prevent the shower mixer
being damaged by excess pressures. This may
already be installed within the boiler (check with
manufacturer) and is in addition to the normally
larger central heating expansion vessel.
Hot water
CH flow
CH return
Unvented mains pressure systems (fig.5)
The shower control can be installed with an
unvented, stored hot water cylinder.
reducing valve
For systems with no cold water take off after the
appliance reducing valve, it will be necessary to
fit an additional drop tight pressure-reducing
valve when the mains pressure is over 5 bar. The
drop tight pressure reducing valve must be set at
the same value as the unvented package pressure
reducing valve.
*(diagrammatic view – not to scale)
Fixed head
Note: An additional expansion vessel may be
required if a second pressure-reducing valve is
installed. This does not apply to packages with a
cold take off after the pressure-reducing valve to
the cylinder.
Safety devices
not shown
hot water
storage unit
reducing valves
Balanced cold mains supply
Stop tap
Cold mains supply
Dual control built-in thermostatic mixer shower with diverter
Mains pressurised thermal store systems (fig.6)
Packages of this type, fitted with a tempering
valve (blender valve) can be used. A drop tight
pressure reducing valve MUST be fitted if the
supply pressures exceed 5 bar running.
An expansion vessel MUST be fitted and
regularly maintained to ensure the unit is not
damaged by excess pressures. This may already
be installed externally or internally within
the thermal store (check with thermal store
*(diagrammatic view – not to scale)
Fixed head
reducing valve
Stop tap
Cold mains supply
Dual control built-in thermostatic mixer shower with diverter
*(diagrammatic view – not to scale)
Preparing the mixer valve
Check the contents to make sure all parts are
Before starting the mixer installation, make
sure all the openings on the valve are carefully
covered to stop ingress of any debris, etc. while
routing the supply pipework.
The shower valve is suitable for built-in
installation in:
An example of
an outlet to
An example
of an outlet
to a fixed head
• a solid wall,
• a stud partition wall
Height of
and shower
to suit user’s
• dry lined wall
• or fixing to a shower cubicle or panel.
Siting of the shower and accessories
Refer to (fig.7) for correct siting of the shower.
The mixer valve should be positioned, as
detailed, with all controls within comfortable
reach of the user.
The accessories (showerhead, riser rail and/or
fixed showerhead) can be positioned above or to
either side of the shower, refer to (fig.7).
Typical building-in dimensions
Supply pipe work
Channel for outlet pipes from diverter
Complete the pipework to the shower area
having decided on the position of the shower
and direction of pipe entry (for example rising,
falling or rear entry)
250mm approx.
The hot and cold water pipes should not
be permanently attached to the wall within
one metre of the valve, before installation is
complete, to allow for final adjustment of the
valve position.
Recess for
valve body
at least
65mm deep
Rear entry supplies
Using a spirit level, mark the route of incoming
hot and cold water supply pipes.
Recess at least
60mm deep
NOTE: The distance between centres will be
determined by the fittings used (fig.8).
Example Channel for
Incoming pipework (rising)
shown. The distance will
depend on the fittings used.
*(kits are for illustration purposes only)
Dual control built-in thermostatic mixer shower with diverter
The following are typical thicknesses and are
given as a guide only:
6 − 10mm
2 − 3mm
9.5 − 12.5mm
Plaster finish
2 − 3mm
Maximum tile thickness to be 10mm.
When installing into a stud partition or other
hollow wall structure, the installer may wish to
consider building rear supports or other options
for fitting the mounting plate. Such options are
beyond the scope of this guide.
Use the cover plate or tiling shroud (if supplied)
as a template when cutting the opening for
installing the shower into a solid wall, stud
partition or hollow wall structure.
The building-in depth for the mounting plate is
given in (fig.9) from the plaster finish but this is
dependent upon tile and adhesive thicknesses.
The inlet elbows allow for either rising, falling or
rear entry hot and cold water supplies.
NOTE: To ease future requirements for cleaning
and maintenance of the unit, it is advisable to
route both the incoming and outgoing pipework
from the same direction. Access to the integral
strainers will also be improved with this layout.
Installation in a solid wall
• Decide on the shower position and determine
whether the hot and cold water supplies will
enter the shower from top (falling) or bottom
(rising) or rear.
• As a guide for the size of hole, it should be
large enough to accept the valve complete
with the inlet and outlet fittings and also
allow access for connection to the pipework.
• Remove the plaster and brickwork to the
required depth and chase out any additional
areas of the wall to give access to the
pipework to and from the valve plus any
outlet fittings. Note that the valve body
requires a deeper recess than the inlet and
outlet fittings.
Dual control built-in thermostatic mixer shower with diverter
NOTE: The outlet pipework must end in a suitable
female thread parallel 15mm x ½” BSP fitting
(not supplied).
• Offer the valve body up to the wall and mark
the fixing holes. Remove the valve, drill and
plug the wall. Route the pipework to valve
body position.
Installation in a hollow wall
• Decide on the shower position and determine
whether the hot and cold water supplies will
enter the shower from the top (falling) or
bottom (rising) or rear (fig.10).
• When installing into a stud partition or other
hollow wall structures, the installer will need
to consider fabricating rear supports or other
options. Such options are beyond the scope
of this guide.
• Mark the route of the incoming and outgoing
• Take out the plasterboard (use the cover plate
as a template). Offer the valve body up to the
fabrication and mark the fixing holes.
• Remove the valve and drill the holes. Route
the pipework to the valve position.
Installation in a panel wall or cubicle
When installing into a panel or cubicle structure
the installer will need to consider fabricating
rear supports or other options. Such options are
beyond the scope of this guide.
Typically, there should be at least 65mm space
from the surface of the panel to the rear of the
valve body.
IMPORTANT: Access to the rear of the valve
must be available.
• The controls require two holes to be cut out
of the panel or cubicle. Use the face plate as
a template to mark the hole positions then
extend further to allow access for the filters.
• Route the pipework to valve position.
Dual control built-in thermostatic mixer shower with diverter
• Mark the position of four locating screws
• Drill and plug the holes. (Use an appropriate
masonry drill, but if the wall is plasterboard or
a soft building block, use special wall plugs and
a suitable drill bit).
IMPORTANT: Make sure that all supply
pipework has been flushed through before fitting
the mixer (fig.12).
• Tighten all compression fittings
• Secure the mixer to the wall.
• Connect the hot water supply to the inlet
marked HOT, ‘H’ or red/orange label and
connect the cold water supply to the inlet
marked COLD, ‘C’ or blue label.
Dual control built-in thermostatic mixer shower with diverter
Direct the outlet of the mixer to waste. Open the
isolating valves to the shower and check for leaks.
Remedy any leaks found.
Make good the wall and complete the tiling.
Rubber seals
• If the tiles are accurately cut, then the
coverplate will seal around the hole in the
tiles, and the valve unit will be able to be
removed from the wall without the need to
break any tiles.
Make sure the grout lines around the valve are
flush with the tiles in order to provide a smooth
sealing surface for the coverplate.
It is important that the mixer valve is tested
regularly to prevent the risk of scalding and
guarantee user safety. This can be carried out as
follows: with the mixer blend temperature set
at 38°C isolate the cold water supply. The outlet
flow rate will reduce to a safe level.
Fitting the coverplate
Fit the coverplate over the valve body and slide
tight to the wall.
Make sure the seals in the openings stays in
place as it slides over the valve body. A smear of
liquid soap on the seal will ease this procedure
To prevent water ingress, seal the coverplate with
a bead of silicone sealant on the underside of the
plate (fig.14).
Dual control built-in thermostatic mixer shower with diverter
• Start the water flow by rotating the flow
• Make sure that both the hot and cold water
supplies are fully open and at (or near to)
their design temperature and pressures, and
are within the requirements as stated on
page 2.
• Make sure the temperature control is at the
maximum temperature setting.
Temperature control knob
• Allow the shower to run at the maximum
temperature setting until the water
temperature has stabilised. Rotate the
temperature control until your desired
maximum showering temperature is reached.
On/Off - flow knob
On/Off flow control
The mixer has a temperature stop to prevent
accidental rotation to higher temperatures. This
is adjustable to provide a maximum temperature
of 35°C – 40°C and should be checked on site to
guarantee user safety.
On/Off flow knob
Temperature adjustment range
The mixed water temperature can be adjusted
from cold through to a top limit (which can
be pre-set during installation – factory set
at approximately 38°C) with full anti-scald
protection throughout the range.
Recommended outlet temperatures
control knob
The BuildCert TMV scheme recommends the
following set maximum mixed water outlet
temperatures for use in all premises:
44°C - for bath fill but see notes below.
41°C - for showers.
41°C - for washbasins.
38°C - for bidets.
The mixed water temperatures must never
exceed 46°C at terminal fitting.
The British Burns Association recommends 37 to
37.5°C as a comfortable bathing temperature
for children. In premises covered by the Care
Standards Act 2000, the maximum mixed water
outlet temperature is 43°C.
Dual control built-in thermostatic mixer shower with diverter
(and fitting the knobs)
Control knob assembly
There are two knobs supplied, one is the
on/off - flow knob
and the other is the
temperature control knob.
• The knobs must be fitted in the correct order,
failure to do so will cause incorrect operation
of the shower. The temperature control
knob has a metal “stop pin” on the inside
• Fit the On/Off - flow knob onto the correct
spindle (fig.16), secure to the spindle using
the screw supplied and fit the trim.
• See the correct position to fit the
temperature stop in (fig.17).
• The temperature control knob is fitted in the
same way, but Do not secure with the fitting
screw until the commissioning procedure is
• With a steady flow running, allow the
unit time to stabilise at its maximum
set temperature, if required adjust the
temperature control spindle by hand
• When the showering temperature is
satisfactory turn off the shower.
stop face
• Fit the temperature control knob, making
sure the maximum temperature stop pin is as
close to the flat edge of the over ride stop as
possible (fig.18).
Pin at
Dual control built-in thermostatic mixer shower with diverter
(Diverter) (fig.19)
When the ON/OFF Diverter control knob is at 12
o’clock, it is in the OFF position.
OFF position for both outlets
To use the left outlet turn the Diverter control to
the left. As the lever is moved towards the water
droplet symbol the flow will increase. To decrease
the flow, turn the Diverter control knob back
towards the OFF setting.
Left outlet
To use the right outlet turn the Diverter control
to the right. As the lever is moved towards the
water droplet symbol the flow will increase. To
decrease the flow, turn the Diverter control knob
back towards the OFF setting.
To stop the water flow reposition the Diverter
control knob to the 12 o’clock position.
ON/OFF Diverter
Right outlet
To adjust the water temperature, rotate the
temperature control clockwise for a cooler
shower or anti-clockwise for a hotter shower.
CAUTION: Exposed metal and chromed surfaces
may become hot during use.
Dual control built-in thermostatic mixer shower with diverter
It is a requirement that all TMV2 approved valves shall be verified against the original set
temperature results once a year.
On installation and on a yearly basis please perform the following checks:
1. Cold water supply isolation test
Isolating the cold water supply to the TMV, wait for five seconds if water is still flowing check that
the temperature is below 46°C.
If there is no significant change to the set outlet temperature (±2°C or less change from the
original settings) and the fail-safe shut off is functioning, then the valve is working correctly and
no further service work is required.
If there is a residual flow during the commissioning or the annual check this is acceptable
providing the temperature of the water seeping from the valve is no more than 2°C above the
designated maximum mixed water outlet temperature setting of the valve.
Temperature readings should be taken at the normal flow rate after allowing for the system to stabilise.
The sensing part of the thermometer probe must be fully submerged in the water that is to be tested.
Dual control built-in thermostatic mixer shower with diverter
Ref. Description
Part No.
Handle set .............................. 86004880
Cover plate & seals.................. 86100650
Diverter outlet......................... 83312920
Check valve assembly.............. 83312900
Thermostatic valve................... 83312910
Dual control built-in thermostatic mixer shower with diverter
The following maintenance procedure must
be carried out for commercial and health care
premises, but is not necessarily required for
domestic installations.
It is recommended that all products are cleaned
using warm, soapy water.
Maintenance of the unit is required to give
continued performance after installation and that
it continues to provide scald prevention.
NOTE: A thermostatic mixing valve in need of
maintenance can be undetectable in normal use
and only becomes apparent when a disruption
occurs in the hot or cold water
supply temperatures or pressures.
It is a requirement that all TMV2 approved
valves shall be verified against the original set
temperature results once every 12 months.
a) Initially check the filters for debris once every
three months and clean if necessary.
Do not use abrasive or aggressive chemical
cleaning products as this may affect the product
surface finish and invalidate your guarantee.
Cleaning the filters (fig.A)
It is advised that this should be carried out by a
qualified person.
• Turn off the water supplies before starting.
• To gain access to the filters remove the filter
housings from the front of the unit.
• Remove the retaining clip and filter.
• Wash the filter thoroughly under running
water, use a suitable brush to remove all debris.
• Reassemble in reverse order.
b) Perform a thermal shut off test
every three months, and check the
maximum temperature setting. See the
‘Commissioning’ section for the details of
this test and readjustment of the maximum
temperature setting if required.
Wire filter
c) If the maximum water temperature varies
by more than 2°C from the commissioned
setting then carry out the following checks
• Check the isolating valves are fully open.
• Check the internal surface for scaling.
If the body requires descaling then it should be
removed from the pipework to carry this work
out (all rubber parts MUST be removed before
• Check the function of the non-return valves.
The non-return valves (NRVs) prevent cross-flow
between hot and cold supplies under unequal
pressure conditions. They are designed for long
life with no maintenance.
NOTE: the (NRV’s) will only operate in one direction
- water should be able to flow into the unit from the
inlets, but NOT back out through the inlets.
Filter housing
Where chlorine is used for the disinfection
of water systems all relevant guidelines and
approved codes of practice must be strictly
followed. Failure to comply with the relevant
guidelines and approved codes of practice may
invalidate your guarantee.
If these checks do not highlight the reason
for the temperature variation, then internal
components will require replacement - please see
the spare parts list.
DO NOT use ‘powerful’ abrasive or
solvent cleaning fluids when cleaning the
shower as they may damage the fittings.
Dual control built-in thermostatic mixer shower with diverter
The following can be carried out by a competent person
1 Water too hot.
2 Water too cold.
1.1 Temperature
control incorrectly
1.1.1Refer to commissioning section.
1.2 Not enough cold
water flowing
through shower.
1.2.1Reposition the temperature control.
1.3 Increase in the
ambient cold water
1.3.1Reposition the temperature control.
1.4 Cold water supply
1.4.1Turn off shower and consult a competent
plumber or contact Customer Service.
1.5 High volume of cold
water drawn off
1.5.1Reduce the simultaneous demand from the
mains supply.
2.1 Temperature
control incorrectly
2.1.1Refer to commissioning section.
2.2 Not enough hot
water flowing
through shower.
2.2.1Reposition the temperature control.
2.3 Decrease in the
ambient cold water
2.3.1Reposition the temperature control.
2.4 Insufficient hot water
supplies from the
heating system.
2.4.1Make sure heating appliance is set to
maximum or has sufficient stored hot water.
2.5 Hot water supply
blocked or restricted.
2.5.1Turn off shower and consult a competent
plumber or contact Customer Service.
2.4.2Make sure heating appliance is igniting by
trying a hot water tap elsewhere.
Dual control built-in thermostatic mixer shower with diverter
3 Water does
not flow or
shower pattern
collapses when
another outlet
is turned on.
3.1 Water supplies cut off. 3.1.1Check water elsewhere in house and if
necessary contact local water company.
3.2 Shower unit blocked.
3.2.1Inspect the filters. Clean if necessary.
3.3 Blockage in pipework.
3.3.1Turn off the shower and consult a suitably
competent plumber.
3.4 Showerhead blocked.
3.4.1Clean the showerhead.
3.5 System not capable
of supplying
multiple outlets
at the same time.
3.5.2Make sure stop or service valve is fully open.
3.5.3Check if there is sufficient water pressure.
The following is recommended for a professional qualified installer only
4 Water too cold.
4.1 Running pressure is
excess of maximum
4.1.1Fit a pressure reducing valve.
controls noisy
when in use.
5.1 Running pressure in
excess of maximum
5.1.1Fit a pressure reducing valve.
6 Shower will not
shut off.
6.1.Pipework not flushed
out before connecting
to the unit. Internal
6.1.1Service valve.
Dual control built-in thermostatic mixer shower with diverter
Dual control built-in thermostatic mixer shower with diverter
showerof with
In the event of a product
or complaint
occurring, the
the exception
Triton guarantee the
procedure should be followed:
product against all manufacturing defects for a period of
1. Telephone Customer Service on 024 7637 2222 having available,
5 years (for domestic use only) from the date of purchase,
your details including post code, the model number and power
provided that it has been installed by a competent person in
rating of the product, together with the date of purchase and, where
full accordance with the fitting instructions.
applicable, details of the particular fault.
All accessories such as shower heads, hoses and riser rails
2. 14.
If required,
the Customer
Service Advisor will arrange 85500230
carry a 1 year parts only guarantee against manufacturing
for a qualified engineer to call.
15. Male thread fitting
3. All products attended to by a Triton service engineer must be
Any part found to be defective during this guarantee period
installed in full accordance with the Triton installation guide
we undertake to repair or replace at our option without
applicable to the product. (Every product pack contains an installation
guide, however, they can also be downloaded free at
charge so long as it has been properly maintained and
operated in accordance with the operating instructions, and
has not been subject to misuse or damage. This product
4. Our engineer will require local parking and if a permit is required this
must be available to the engineer on arrival at the call.
must not be taken apart, modified or repaired except by a
person authorised by Triton. This guarantee applies only to
5. It is essential that you or an appointed representative (who must
products installed within the United Kingdom and does not
be over 18 years of age) is present for the duration of the service
engineer's visit. If the product is in guarantee you must produce proof
apply to products used commercially. This guarantee does
of purchase.
not affect your statutory rights.
6. Where a call under the terms of guarantee has been booked and the
What is not covered:
failure is not product related (i.e. scaling and furring, incorrect water
1. Breakdown due to: a) use other than domestic use by
pressure, pressure relief device operation or electrical/plumbing
you or your resident family; b) wilful act or neglect;
installation fault) a charge will be made. A charge will also be issued if
nobody is at home when the service engineer calls or adequate
c) any malfunction resulting from the incorrect use or
parking/permit is not available.
quality of electricity, gas or water or incorrect setting of
7. If the product is no longer covered by the guarantee an up front fixed
controls; d) failure to install in accordance with this
fee will be charged before the site visit.
installation guide
8. Should proof of purchase not be available on an “in-guarantee” call,
2. Claims for missing parts once the product has been
or should the service engineer find that the product is no longer
under guarantee, the engineer will charge the same fixed price and
the customer will be expected to pay the engineer before he leaves. If
3. Repair costs for damage caused by foreign objects or
payment is not made on the day an administration charge will be
added to the fixed charge.
4. Total loss of the product due to non-availability of parts.
9. If a debt is outstanding from a previous visit, or from any other Triton
5. Compensation for loss of use of the product or
purchase. Triton reserves the right to withhold service until the debt
has been settled.
consequential loss of any kind.
10. Triton takes the health, safety and wellbeing of its employees very
6. Call out charges where no fault has been found with the
seriously and expects customers to treat all staff members with respect.
Should any employee feel threatened or receive abuse, either verbally
7. The cost of repair or replacement of isolating switches,
or physically, Triton reserves the right to withhold service and will
electrical cable, fuses and/or circuit breakers or any
support the employee with a legal prosecution.
other accessories installed at the same time.
Replacement parts policy
Replacement of the Pressure Relief Device that only
1.1. It is the policy of Triton Showers to maintain parts availability
activates when the shower outlet is blocked, is also
for the duration of production and a period of 5 years thereafter in
accordance with industry standards. Spare parts can be ordered via
our online spare parts store, or by telephoning Triton Customer
8. The cost of routine maintenance, adjustments, overhaul
Service Spares Department on 024 7637 2222. Payment should be
modifications or loss or damage arising therefrom,
made by credit / debit card (excluding American Express or Diners
including the cost of repairing damage, breakdown,
Card). Payment can also be made by pre-payment of a pro-forma
malfunction caused by corrosion, furring,
invoice, by cheque or postal order. 1.2. Telephone orders are
based on information given during the call. Before
9. Call out charges where the water supply cannot be
contacting Triton, please verify your requirements using
isolated, this includes consequential losses arising from
the information contained in the user guide. Triton
unserviceable supply valves.
cannot accept liability for incorrect part identification.
For the latest Terms & Conditions, please see:
Triton Showers
Triton Road
Warwickshire CV11 4NR
Triton is a division of Norcros Group (Holdings) Limited
12-01-2015 - 5 yr mix
Customer Service: 024 7637 2222
Trade Installer Hotline: 024 7637 8344
Fax: 024 7632 4504
TRITON reserve the right to change product specification without prior notice. E&OE. © TRITON SHOWERS 2015
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