User Guide - Tennants UK

5 Series
User Guide
2017
User Guide
Guide
Contents
Printer Overview
Error Messages
Inside the printer....................................................................2
System Error Codes..............................................................16
Front & Rear view...................................................................3
Toner Cartridge Error Codes................................................16
Basic Operations
Image Drum Error Codes.....................................................17
Operator Panel.......................................................................4
Media Error Codes...............................................................17
Turning On / Off.....................................................................5
Fuser Unit Error Codes.........................................................18
Printer Prefences
Belt Unit Error Codes...........................................................18
Film Printing............................................................................6
Paper Jam Error Codes........................................................18
Reflective Printing...................................................................7
Frequently Asked Questions
Loading Materials
Printer Setup.........................................................................19
Multi-Purpose Tray.............................................................8 - 9
Software..................................................................19
Replacing Consumables
Consumables...................................................................19
Replacing Toner Cartridges..........................................10 - 11
DVLA / Bristish Standards....................................................20
Replacing Image Drums................................................12 - 13
Media......................................................................20
Media Jams
Support..........................................................................20
Removing Jammed Material...........................................14 - 15
Model................................................................................21
Tennants UK Ltd 5 Series User Guide
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User Guide
User Guide
Printer
Front View
Overview
e
d
a
Inside the machine
b
c
a
c
d
e
f
b
Component Name
a
Operator panel
b
USB port
c
MP tray (Multipurpose tray - plate printing)
d
Open button
e
Output tray (top cover)
Rear View
g
2
Symbol
Symbol
Component Name
a
LED head
b
Fuser unit
c
Toner cartridge / Image drum (Y: Yellow)
d
Toner cartridge / Image drum (M: Magenta)
e
Toner cartridge / Image drum (C: Cyan)
f
Toner cartridge / Image drum (K: Black)
g
Tray 1
Tennants UK Ltd 5 Series User Guide
c
d
e
a
b
Symbol
Component Name
a
Rear output tray
b
Power connector
c
Interface connector cover
d
Network interface connector
e
USB interface connector
Tennants UK Ltd 5 Series User Guide
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User Guide
User Guide
Basic
Turning the machine on
1. Press the power switch for approximately a second.
Operations
Operator Panel
Standby Screen
5
6
7
8
Power
2
9
1
10
When the machine is turned on, the power switch LED lamp lights up.
2. The standby screen appears when the machine is ready.
Turning the machine off
4 3
11 12
Check that the machine is not receiving data before shutting down.
1. Press the power switch for approximately a second.
No.
Name
Function
1
Display screen
Indicates the printer status or instructions.
2
ONLINE
Switches ONLINE and OFFLINE.
3
CANCEL
Cancels the current print job immediately.
4
ENTER
Sets the highlighted item.
Power
• Displays menu items.
• Selects a menu item or scroll through the display screen.
5
4
Standby Screen
6
BACK
Returns to the previous screen.
7
HELP
Displays Help screen. To close the Help screen, press the (HELP)
button again or press the (BACK) or (CANCEL) button.
8
POWER SAVE
Lights green in Power Save mode and flashes green in Sleep mode.
9
Numeric keypad
• Enter numbers.
• Enter alphabet characters and symbols.
10
CLEAR
Clears the entered value.
11
READY indicator
Lights in green in ONLINE mode and turns off in OFFLINE mode.
12
ATTENTION indicator
Lights or flashes in orange if an error occurs on the machine.
Tennants UK Ltd 5 Series User Guide
When the machine is turned off, the power switch LED lamp light goes out.
The "Shutting down. Please wait. Printer will turn off automatically" message is displayed on the screen, and the power switch
LED lamp flashes at approximately one-second intervals.
After a while, the machine automatically turns off, and the power switch LED lamp goes out.
Press and hold the power switch for 5 seconds or more to force shut down the machine. Use this method only if a problem occurs.
Tennants UK Ltd 5 Series User Guide
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User Guide
Printer
Preferences
User Guide
Reflective Printing
Setup
Film Printing
Setup
Colour Setting Details
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Tennants UK Ltd 5 Series User Guide
Tennants UK Ltd 5 Series User Guide
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User Guide
User Guide
Loading
Materials
Multi-Purpose Tray
For printing number plate media, use the multi-purpose tray on the front of the unit.
All systems are supplied with a specially made extended feeder tray to support film or reflective material.
5. Use standard top outlet for film prints.
6. For reflective printing only , open flap (D) to use rear outlet.
1. Open the MP tray forward by inserting your finger into the front recess and lowering. Do not open and close the Multi-Purpose
tray vigorously as this may cause damage to the machine.
7. Lower rear output tray.
8. Reflective print will exit from the rear of the machine.
3. Insert the extended feeder tray in to the MP tray.
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Tennants UK Ltd 5 Series User Guide
4. Load material and adjust the media guides to the correct
width.
Tennants UK Ltd 5 Series User Guide
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User Guide
User Guide
Replacing
Consumables
Replacing Toner Cartridges
When the "[COLOR] Toner Low" message ("[COLOR]" indicates C (cyan), M (magenta), Y (yellow) or K (black)) appears on the
display screen, prepare a replacement toner cartridge.
When the "[COLOR] Toner empty. Replace with new Toner Cartridge." appears and printing stops, replace the toner cartridge.
Use Oki Data genuine consumables to ensure optimum performance of the products.
9. Insert a new toner cartridge by aligning its left side indentation with the protrusion on the image drum so the toner cartridge and image drum colour labels align. Then insert the right side gently into place and lock.
10. Close the output tray slowly and push the centre of the output tray for confirmation.
11. Please recycle toner cartridges.
Even if the cyan (blue), magenta (red) or yellow toner cartridges run out, you can print in black and white by selecting
[Monochrome] or [Greyscale]. However, please replace the toner cartridge quickly after it runs out, as not doing so may cause
the image drum to be damaged.
A
• Have a new toner cartridge ready, as the print quality declines after more than one year following breaking the seal.
• If you replace the toner cartridge/image drum while it is being used, the toner consumption will not be counted normally.
Genuine OKI Original Toners and Drum Units
1. Press the button (A) and open the output tray.
4. Pinch the tip of the blue lever of the toner cartridge and turn it
toward you until the tip aligns on the lug of the cartridge.
5. Lift the toner cartridge from the right side, and remove it from the machine.
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Tennants UK Ltd 5 Series User Guide
2. Identify an empty toner cartridge by its label colour.
6. Unpack a new toner cartridge.
7. Shake the cartridge several times vertically and horizontally.
8. Remove the tape from the toner cartridge.
Non-original toners, especially refills, that claim and appear initially to be compatible on plain paper, can very quickly contaminate
the imaging drums and ultimately cause image quality & fusing problems.
At Tennants, our own tests support these findings and furthermore show a distinct increase in media jams and reduced durability.
These refills and compatible toners may seem attractive due to the cost - however once contaminated toner is used in a machine
the only solution is to replace the toners and drums or to purchase a new printer.
Tennants UK Ltd 5 Series User Guide
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User Guide
User Guide
Replacing
Consumables
Replacing Image Drums
d
When the "[COLOR] Image Drum Near Life" message appears on the display screen, prepare a replacement image drum. If you
continue printing, the message "Install New Image Drum/ Image Drum Life" will be displayed and printing will stop.
When the "[COLOR] Image Drum Life" message is displayed and printing stops, replace the image drum.
5. Unlock and remove the toner cartridge (d) lift from the right
side, and remove it from the image drum.
6. Unpack a new image drum, remove all packaging and place it
on a flat surface.
A
1. Press the button (A) and open the output tray.
2. Identify the image drum that has reached its lifetime by its label
colour.
7. Insert the toner cartridge removed in step 5 by aligning its left
side indentation with the protrusion on the image drum so that
the toner cartridge and image drum colour label align. Then
insert the right side gently into place and lock.
8. Check label colour of a new image drum and place the drum
into the machine.
3. Remove the image drum from the machine by simply pulling
up.
4. Place the image drum on a clean, flat surface.
9. Close the output tray slowly.
10. Push the centre of the output tray for confirmation.
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Tennants UK Ltd 5 Series User Guide
Tennants UK Ltd 5 Series User Guide
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User Guide
Media
Jams
Removing jammed material
When the time for replacement consumables and maintenance items approaches, or when replacement becomes necessary,
messages such as "Time for replacing ABC is approaching" and "ABC is empty / Replace ABC" will appear.
5. Place the fuser unit on a clean, flat surface.
6. To remove the material, release the roller pressure by pushing
down on the release switch on the top of unit. Then pull the
media through.
A
1. Press the button (A) and open the output tray.
2. Remove the toners and image drums from the machine.
7. Insert the fuser unit and lock in place.
8. Check label color on the toners and image drums and insert
into the machine.
3. Place the toners and image drums on a clean, flat surface.
4. Unlock the fuser unit with the blue levers left and right then
remove. The fuser unit is extremely hot. Do not touch the
rollers.
9. Close the output tray slowly.
10. Push the centre of the output tray for confirmation.
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Tennants UK Ltd 5 Series User Guide
Tennants UK Ltd 5 Series User Guide
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User Guide
User Guide
Error
Image Drum Error Codes
Messages
Error Message
Description
COLOR] Image Drum Life. [PAGES] Pages Left.
The image drum indicated on the screen reaches its lifetime.
Replace the image drum with a new one.
C: Cyan (blue), M: Magenta (red), Y: Yellow, K: Black
System Error Codes
Install New Image Drum. Image Drum Life. [COLOR].
Error: 350, 351, 352, 353
The image drum indicated on the screen reaches its lifetime.
Replace the image drum with a new one.
Opening and closing the cover can resume printing for a
while. Replace with a new one as soon as possible,
C: Cyan (blue), M: Magenta (red), Y: Yellow, K: Black
Install New Image Drum. Printing disabled due to low
threshold of Image Drum life. [COLOR]
Error: 680, 681, 682, 683
Printing has stopped because the image drum indicated on
the screen reached its lifetime. Replace with a new
image drum to print.
C: Cyan (blue), M: Magenta (red), Y: Yellow, K: Black
Install New Image Drum. Image Drum Life. [COLOR]
Error: 560, 561, 562, 563
The image drum indicated on the screen reaches its lifetime.
Replace the image drum with a new one.
C: Cyan (blue), M: Magenta (red), Y: Yellow, K: Black
Image Drum Sensor Error [COLOR]
Error: 540, 541, 542, 543
A toner sensor error has occurred in the image drum
indicated on the screen. Uninstall the image drum, and then
install it again. If the message persists, uninstall the toner
cartridge and install it again.
If the toner cartridge is not installed, install it.
Error Message
Description
Wait a Moment. Network Initializing.
The network is being initialized.
Wait for a while until the machine connects to the network.
Checking File System
File system in the hard disk is being checked. Wait for a while.
PU Flash Error
Turn the machine off, and then back on. If the same error
occurs, contact your dealer.
Communication Error
Turn the machine off, and then back on. If the same error
occurs, contact your dealer.
Offline
The machine is offline. Press the (ONLINE) button to set it to
[Online].
Data Present
Data remains unprinted. Wait for a while and if the message
does not disappear, check the data.
Cancelling Job
The job was cancelled or user is unauthorised. Wait for a
while.
Error Message
Description
Adjusting Temp.
The machine is adjusting the temperature of the fuser unit.
Wait for a while.
Install Paper. MPTray.
Print on paper fed manually. Load paper in the MP tray.
Color Adjusting
Color registration and density are being adjusted. Wait for a
while.
Please wait Executing Maintenance
The programs on the machine are being updated.
The machine automatically restarts after the update
completes.
Check Paper. Paper Size Error [TRAY
Error: 400
Close Cover [COVER] Error: 310
Indicated cover is open. Close the cover.
Error: 310 The output tray.
Paper size error has occurred in the indicated tray. Make sure
that the size of paper loaded in the tray matches the
[Paper Size] setting set on the operator panel. Load paper
according to the paper size and direction set. If the
setting made on the operator panel is wrong, cancel printing
first, set the right paper size from [Paper Size] on the
operator panel, and then print again.
Make sure that the cassette does not feed multiple sheets of
paper at a time after starting printing. If it happens,
remove paper, and then load paper correctly.
Power Off/On
Turn the machine off, and then back on.
If the same error occurs, contact your dealer.
Service Call
Turn the machine off, and then back on.
If the same error occurs, contact your dealer.
Change Paper in MPTray. [MEDIA_SIZE] [MEDIA_TYPE]
Error:460
The size and type of paper loaded in the MP tray do not
match those indicated on the screen. Make sure that the
size and type of paper loaded in the MP tray match those
selected on the application.
Change Paper in [TRAY]. [MEDIA_SIZE] [MEDIA_TYPE]
Error: 461, 462, 463
The size and type of fed paper do not match those indicated
on the screen. Use the same size and type of paper
Toner Cartridge Error Codes
Media Error Codes
Error Message
Description
[COLOR] Toner Low
The toner indicated on the screen is low. Have a new toner
cartridge ready.
Install Paper. [TRAY] [MEDIA_SIZE] Error: 490, 491, 492, 493
No paper is loaded in the indicated tray. Load paper of the
displayed size.
[COLOR] Waste Toner Full. Replace Toner.
Waste toner is full. Replace the toner cartridge.
Install Paper Cassette. [TRAY] Error: 440, 441, 430, 431, 432
The tray is not installed. Install the cassette. If the cassette is
already inserted, pull it out, and then insert it again.
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Tennants UK Ltd 5 Series User Guide
Tennants UK Ltd 5 Series User Guide
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User Guide
User Guide
Fuser Unit Error Codes
Error Message
Description
Install New Fuser Unit. Fuser Unit Life Error: 354
The fuser unit reaches its lifetime.
Replace the fuser unit with a new one.
Opening and closing the output tray can resume printing for a
while. Replace with a new one as soon as possible for
maintaining the print quality.
Check Fuser Unit Error: 320
The fuser unit is not properly installed. Remove and re-install
the fuser unit.
The Fuser Unit is not installed correctly. Reset Fuser Unit.
Error: 348
The fuser unit is not properly installed. Remove and re-install
the fuser unit. If the error persists after re-installing,
replace the fuser unit with a new one.
Belt Unit Error Codes
Error Message
Description
Check Belt Unit Error: 330
The belt unit is not properly installed. Remove and re-install
the belt unit.
Install New Belt Unit. Belt Unit Life. Error: 355
The belt unit reaches its lifetime.
Replace the belt unit with a new one.
Opening and closing the output tray can resume printing for a
while. Replace with a new one as soon as possible for
maintaining the print quality.
Install New Belt Unit. Belt Unit Life. Error: 356
Waste toner of the belt unit is full. Replace the belt unit with a
new one. Opening and closing the output tray can
resume printing. Printing stops after 500 sheets are printed.
Frequently
Asked Questions
Setup
Q. How do I set up my printer?
A. You can refer to our Support Guide or visit www.tennantsuk.com/support
Q. Is my 5 Series compatible with Windows?
A. Yes
Q. Is my 5 Series compatible with OS?
A. Yes
Q. How do I print a plate?
A. Watch our online videos on Print Production at www.tennantsuk.com/support
Software
Q. What software do I need to design and print my number plate?
A. Our Number Plate Media is fit for our software "LG Legal Plates" only. To find out more visit:
http://www.tennantsuk.com/lg-software/
Paper Jam Error Codes
Consumables
Error Message
Description
Open Cover. Paper Jam. Output Tray.
Error: 370, 371, 372
A paper jam has occurred inside the machine.
Open the output tray and remove jammed paper.
Q. Where can I purchase my replacement toners?
A. http://www.tennantsuk.com/shop
Open Cover. Paper Jam. Output Tray.
Error: 380, 381, 382, 383, 385, 389
A paper jam has occurred inside the machine.
Open the output tray and remove jammed paper.
Q. Where can I purchase my replacement Image Drum?
A. http://www.tennantsuk.com/shop
Open Cassette. Paper Jam. [TRAY]
Error: 391, 392, 393
A paper jammed via the paper feed path from the indicated
tray. Pull out the cassette, and then remove paper. If multiple
sheets of paper are fed at a time, remove paper and reload
paper.
Make sure that the paper stoppers are set in the right position.
Open Cover. Paper Jam. Output Tray. Error: 390
Paper jammed via the paper feed path from the MP tray.
If the edge of the jammed paper is not visible, open the
output tray and remove the paper.
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Tennants UK Ltd 5 Series User Guide
Q. Where can I purchase my replacement Transfer Belt Unit?
A. http://www.tennantsuk.com/shop
Q. Where can I purchase my replacement Fuser Unit?
A. http://www.tennantsuk.com/shop
Q. Can I use 3rd party toners with my 5 Series?
A. No. We cannot gaurantee the warranty of this printer if customers use toners that aren't purchased via our online shop.
Tennants UK Ltd 5 Series User Guide
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User Guide
User Guide
DVLA / British Standards
Model
Q. Do I need to be registered with the DVLA to purchase a Number Plate Printer?
A. Yes. We do not supply printers, media or software to companies that are not registered with the DVLA. Find out more Q. What Model Printer Do I have?
A. Your printer is a Tennants Trade 5 Series Printer .
here: http://www.tennantsuk.com/support/become-number-plate-supplier/
Q. Will my 5 Series printer be compliant with all relevant British Standard specifications?
A. We can only guarantee the compliance of Number Plates produced by our customers as long as they use Tennants media,
components, software and printers only.
Q. Is my Printer a Thermal or Laser Printer?
A. Your laser printer uses a digital 4 LED full-colour electrophotographic printing method. It is not thermal.
Media
Q. Will my printer print in full colour?
A. Yes. Our printers have 4 toners; Cyan, Magenta, Yellow, Black (CMYK).
Q. How do I purchase media for my 5 Series printer?
A. http://www.tennantsuk.com/shop
Q. What print volume can I expect before toners need replacing?
A. http://www.tennantsuk.com/shop
Q. Can my printer print onto film?
A. Yes. Your 5 Series printer has been modified by Tennants UK and can be optimised for film sheets available at the Tennants
Q. How do I purchase media for my 5 Series Printer?
A. http://www.tennantsuk.com/shop
online shop. http://www.tennantsuk.com/shop
Q. Can My Printer Print onto Reflective?
A. Yes. Your 5 Series printer has been modified by Tennants and can be optimised for reflective sheets available at the Tennants
online shop. http://www.tennantsuk.com/shop
Q. Will My Printer print Motorcycle Plates?
A. Yes, your 5 Series printer will print standard oblong, motorcycle, square and bespoke plates.
Q. Can I use my printer for office use?
A. Yes. Our printers can be used for A4 and Banner printing. We do advise when switching from plate printing to office printing
to feed a few sheets through first to empty the drum and reduce the rare possibility of lines on your paper prints. More
information on other printing services can be found here:
http://www.oki.com/uk/printing/products/colour/a4/c500series/c532dn/index.html
Q. What is the difference between your Film and Reflective 5 Series Printers?
A. Our Trade 5 Series printers, when using Tennants number plate media, are modified to print onto film or reflective material.
Q. Will my printer print custom shaped plates?
A. The Tennants 5 Series printer will successfully print custom shaped media that is purchased via Tennants Online Shop and
designed in LG Signs.
Q. Can I use 3rd party plate media with my 5 Series printer?
A. No. We cannot gaurantee the legality of any of our plates that are purchased via other manufacturers or suppliers.
Support
Q. I need technical support, who do I contact?
A. We recommend you first check our printed guide supplied with the printer or online at www.tennantsuk.com/support where
most common FAQ's, videos and support material can be accessed. If you still need assistance with your printer, email our
customer service support team (Mon-Fri / 9-5) at support@tennantsuk.com
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Tennants UK Ltd 5 Series User Guide
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User Guide
Useful
Notes
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Tennants UK Ltd 5 Series User Guide
Tennants UK Ltd.
Duke Street, New Basford, Nottingham. NG7 7JN
0115 973 8080
sales@tennantsuk.com
www.tennantsuk.com
Company Registration No. 924063 Vat No. 116 6442 81
Approved by
In partnership with
Part of the Tennants UK Group
Route Signs
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