HPE ProLiant DL580 Gen9 Server User Guide - AND

HPE ProLiant DL580 Gen9 Server
User Guide
Abstract
This document is for the person who installs, administers, and troubleshoots servers and storage systems. Hewlett Packard Enterprise
assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy
levels.
Part Number: 799243-002
May 2016
Edition: 3
© Copyright 2015, 2016 Hewlett Packard Enterprise Development LP
The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services
are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting
an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.
Microsoft® and Windows® are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
Intel® and Xeon® are trademarks of Intel Corporation in the U.S. and other countries.
Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries.
Red Hat® is a registered trademark of Red Hat, Inc. in the United States and other countries.
VMware is a registered trademark or trademark of VMware, Inc. in the United States and/or other jurisdictions.
Contents
Component identification ..........................................................................................................................6
Front panel components ...........................................................................................................................................6
Front panel LEDs and buttons ..................................................................................................................................7
Systems Insight Display ...........................................................................................................................................8
Rear panel components ...........................................................................................................................................9
Power supply LED ..................................................................................................................................................10
I/O board components ............................................................................................................................................11
System maintenance switch ........................................................................................................................12
NMI jumper ..................................................................................................................................................12
SPI board components ...........................................................................................................................................13
Power daughter board components .......................................................................................................................14
DIMM slot locations ................................................................................................................................................15
Processors and memory cartridges ........................................................................................................................16
DIMM fault LEDs ....................................................................................................................................................17
DIMM fault identification button ..............................................................................................................................18
Memory error LEDs ................................................................................................................................................19
Drive bay numbering ..............................................................................................................................................19
Hot-plug drive LED definitions .....................................................................................................................20
NVMe SSD components..............................................................................................................................20
FBWC capacitor slots .............................................................................................................................................21
FBWC module LEDs ..............................................................................................................................................22
Fans .......................................................................................................................................................................23
Fan locations ...............................................................................................................................................23
Fan guidelines .............................................................................................................................................23
Operations ..............................................................................................................................................24
Powering up the server ..........................................................................................................................................24
Power down the server ...........................................................................................................................................24
Remove the server from the rack ...........................................................................................................................24
Extend the server from the rack .............................................................................................................................25
Remove the access panel ......................................................................................................................................26
Install the access panel ..........................................................................................................................................26
Remove the SPI board ...........................................................................................................................................27
Install the SPI board ...............................................................................................................................................28
Processor memory drawer shipping screw locations .............................................................................................30
Remove the processor memory drawer .................................................................................................................31
Install the processor memory drawer .....................................................................................................................31
Remove the processor memory drawer cover .......................................................................................................32
Install the processor memory drawer cover ...........................................................................................................32
Access the Systems Insight Display .......................................................................................................................33
Setup ......................................................................................................................................................35
Optional services ....................................................................................................................................................35
Rack planning resources ........................................................................................................................................35
Optimum environment ............................................................................................................................................35
Space and airflow requirements ..................................................................................................................35
Temperature requirements ..........................................................................................................................36
Power requirements ....................................................................................................................................36
Electrical grounding requirements ...............................................................................................................37
Rack warnings ........................................................................................................................................................37
Identifying the contents of the server shipping carton ............................................................................................38
Installing hardware options .....................................................................................................................................38
Installing the server into the rack ............................................................................................................................38
Installing the operating system ...............................................................................................................................40
Powering on and selecting a boot option ...............................................................................................................40
Contents
3
Register the product ...............................................................................................................................................41
Hardware options installation ..................................................................................................................42
Introduction .............................................................................................................................................................42
Processor options ...................................................................................................................................................42
Installing the processor................................................................................................................................42
Memory options ......................................................................................................................................................48
Memory configurations ................................................................................................................................48
DIMM identification ......................................................................................................................................49
DIMM ranks .................................................................................................................................................50
Memory-processor compatibility information ...............................................................................................50
DIMM population guidelines for Memory Modes .........................................................................................51
Installing a DIMM .........................................................................................................................................53
Memory cartridge option .........................................................................................................................................56
Memory cartridge population guidelines ......................................................................................................56
Installing a memory cartridge ......................................................................................................................56
SAS drive backplane option ...................................................................................................................................58
Express Bay enablement option .............................................................................................................................62
Stand-up SAS controller cable option ....................................................................................................................66
Stand-up H240 HBA cable option ..........................................................................................................................69
Power adapter cables option ..................................................................................................................................71
Drive option ............................................................................................................................................................72
Drive option .................................................................................................................................................73
4U rack bezel option ...............................................................................................................................................73
Removing the 4U rack bezel .......................................................................................................................73
Installing the 4U rack bezel .........................................................................................................................74
Redundant hot-plug power supply option ...............................................................................................................74
DC power supply option .........................................................................................................................................75
Expansion board option ..........................................................................................................................................81
Installing an expansion board ......................................................................................................................83
FBWC module and capacitor pack option ..............................................................................................................85
Trusted Platform Module option .............................................................................................................................87
Retaining the recovery key/password..........................................................................................................87
Installing the Trusted Platform Module board ..............................................................................................88
Enabling the Trusted Platform Module ........................................................................................................89
Cabling ....................................................................................................................................................90
SPI board cabling ...................................................................................................................................................90
Front video/USB cabling .........................................................................................................................................91
Systems Insight Display cabling .............................................................................................................................91
Power supply data cabling .....................................................................................................................................92
Standby power cabling ...........................................................................................................................................92
Software and configuration utilities .........................................................................................................93
Product QuickSpecs ...............................................................................................................................................93
Server mode ...........................................................................................................................................................93
HPE iLO .................................................................................................................................................................93
Active Health System ..................................................................................................................................93
iLO RESTful API support .............................................................................................................................94
Integrated Management Log .......................................................................................................................95
HPE Insight Remote Support ......................................................................................................................95
HPE ProLiant Pre-boot Health Summary ....................................................................................................96
HPE Insight Diagnostics .........................................................................................................................................96
HPE Insight Diagnostics survey functionality ..............................................................................................96
Intelligent Provisioning ...........................................................................................................................................97
Erase Utility .................................................................................................................................................97
Scripting Toolkit for Windows and Linux ................................................................................................................97
Service Pack for ProLiant .......................................................................................................................................98
HP Smart Update Manager .........................................................................................................................98
HPE UEFI System Utilities .....................................................................................................................................98
Using UEFI System Utilities.........................................................................................................................99
Flexible boot control ....................................................................................................................................99
Contents
4
Restoring and customizing configuration settings .......................................................................................99
Secure Boot configuration .........................................................................................................................100
Embedded UEFI shell................................................................................................................................100
Embedded Diagnostics option ...................................................................................................................100
iLO RESTful API support for UEFI ............................................................................................................101
Re-entering the server serial number and product ID ...............................................................................101
Utilities and features .............................................................................................................................................101
HPE Smart Storage Administrator .............................................................................................................101
Automatic Server Recovery .......................................................................................................................102
USB support ..............................................................................................................................................102
Redundant ROM support...........................................................................................................................102
Keeping the system current ..................................................................................................................................103
Access to Hewlett Packard Enterprise Support Materials .........................................................................103
Updating firmware or System ROM ...........................................................................................................103
Drivers .......................................................................................................................................................105
Software and firmware...............................................................................................................................105
Operating System Version Support ...........................................................................................................105
Version control...........................................................................................................................................105
Operating systems and virtualization software support for ProLiant servers.............................................106
HPE Technology Service Portfolio ............................................................................................................106
Change control and proactive notification .................................................................................................106
Troubleshooting ....................................................................................................................................107
Troubleshooting resources ...................................................................................................................................107
Battery replacement ..............................................................................................................................108
Warranty and regulatory information.....................................................................................................110
Warranty information ............................................................................................................................................110
Regulatory information .........................................................................................................................................110
Safety and regulatory compliance .............................................................................................................110
Belarus Kazakhstan Russia marking .........................................................................................................110
Turkey RoHS material content declaration ................................................................................................111
Ukraine RoHS material content declaration ..............................................................................................111
Specifications ........................................................................................................................................112
Environmental specifications ................................................................................................................................112
Mechanical specifications .....................................................................................................................................112
Power supply specifications .................................................................................................................................112
HPE 1200 W Common Slot Platinum Plus Hot-Plug Power Supply (94% efficiency) ...............................112
HPE 1500 W Common Slot -48 VDC Hot-plug Power Supply ..................................................................113
HPE 1500 W Common Slot Platinum Plus Hot-Plug Power Supply (94% efficiency) ...............................114
Support and other resources ................................................................................................................115
Accessing Hewlett Packard Enterprise Support ...................................................................................................115
Information to collect .................................................................................................................................115
Accessing updates ...............................................................................................................................................115
Websites ...............................................................................................................................................................115
Customer Self Repair ...........................................................................................................................................116
Remote support ....................................................................................................................................................123
Documentation feedback ......................................................................................................................................124
Acronyms and abbreviations.................................................................................................................125
Index .....................................................................................................................................................128
Contents
5
Component identification
Front panel components
Item
Description
1
Drive bays 6 to 10*
2
3
4
5
6
7
Systems Insight Display
Fans 1 to 4
Drive bays 1 to 5
Discovery services connectors
Video connector
USB connectors (2)
* Drives installed in these bays require the optional drive backplane and cables.
Component identification 6
Front panel LEDs and buttons
Item
Description
Status
1
Power On/Standby button and
system power LED
•
•
•
•
Solid green = System on
Flashing green (1 Hz/cycle per sec) = Performing
power on sequence
Solid amber = System in standby
Off = No power present
2
Health LED
•
•
•
•
Solid green = Normal
Flashing amber = System degraded
Flashing red (1 Hz/cycle per sec) = System critical
Fast-flashing red (4 Hz/cycles per sec) = System
power fault
3
Aggregate NIC LED
•
•
•
Solid green = Link to network
Flashing green = Linked with activity on the network
Off = No network connection
4
UID button/link
•
•
Solid blue = Activated
Flashing blue (1 Hz/cycle per sec) = Remote
management or firmware upgrade in progress
Component identification 7
Systems Insight Display
The Systems Insight Display LEDs represent the server and component layout.
Item
LED
Description
1
Power cap
•
•
•
Green = System on or requesting power on
Flashing amber = Power on denied
Off = Standby
2
Overtemperature
•
•
Off = Normal
Amber = Failed or missing component
3
AMP status
•
•
•
•
Off = No protection
Green = Protection enabled
Amber = Memory failure occurred
Amber (flashing) = Memory configuration error
4
NIC activity/link
•
•
•
Green = Linked to network
Green (flashing) = Linked with activity on the network
Off = No network connection
All other LEDs
•
•
Off = Normal
Amber = Failed or missing component
Component identification 8
Rear panel components
Item
Description
1
Expansion board slot 1
2
Expansion board slot 2
3
Expansion board slot 3
4
Expansion board slot 4
5
Expansion board slot 5
6
7
8
9
Expansion board slot 6
Expansion board slot 7
Expansion board slot 8
Expansion board slot 9
10
FlexibleLOM slot
11
SPI board
12
13
14
15
Power supply 1
Power supply 2
Power supply bay 3
Power supply bay 4
Component identification 9
Power supply LED
Fail LED-amber
(Located on the SID)
Power LED-green
(Located on the
power supply)
Front external health Status
LED
(Located on the front
panel)
Off
Off
Off
No AC power to power
supply units
Off
On
Green
•
•
On
Off
•
•
Amber (flashing) –
redundant
Red (flashing) –
non-redundant
AC present/Standby
outputs on
Power supply DC outputs
on and OK
Power supply failure
(includes over voltage and
over temperature)
Component identification 10
I/O board components
Item
Description
1
NMI jumper
2
3
4
5
Slot 1 PCIe3 x16 (16, 8, 4, 2, 1 electrical)
Slot 2 PCIe3 x16 (16, 8, 4, 2, 1 electrical)
System maintenance switch
Slot 3 PCIe3 x16 (16, 8, 4, 2, 1 electrical)
6
Slot 4 PCIe3 x16 (8, 4, 2, 1 electrical)
7
Slot 5 PCIe3 x16 (8, 4, 2, 1 electrical)
8
Slot 6 PCIe3 x16 (16, 8, 4, 2, 1 electrical)
9
Slot 7 PCIe3 x16 (8, 4, 2, 1 electrical)
10
Slot 8 PCIe3 x16 (8, 4, 2, 1 electrical)
11
12
13
Slot 9 PCIe3 x16 (16, 8, 4, 2, 1 electrical)
SPI board connector
FlexibleLOM connector
Component identification 11
System maintenance switch
The system maintenance switch (SW1) is a twelve-position switch that is used for system configuration.
The default position for all twelve positions is Off.
Switch
Settings
1
•
•
Off = iLO security enabled
On = iLO security disabled
2
•
•
Off = Normal operation
On = The BIOS configuration is locked.
5
•
•
Off = Normal operation
On = Password disabled
6
•
•
Off = Normal operation
On = Clear CMOS and RAM
7*
•
•
Off = Set factory default boot mode to UEFI.
On = Set factory default boot mode to Legacy.
3, 4, 8, 9, 10, 11, 12
Reserved
* The default position for switch 7 is set in the factory shipping configuration. This switch setting determines the BIOS
mode the system defaults to when configuration memory is cleared to factory defaults. The User defined defaults
setting in UEFI System Utilities supersedes this switch.
IMPORTANT: To avoid a mismatch between boot modes, Hewlett Packard Enterprise
recommends setting system maintenance switch 7 to the same BIOS boot mode the server is
deployed in. Otherwise, the storage controller may not recognize the OS installed on the
storage media.
NMI jumper
The NMI jumper allows administrators to perform a memory dump before performing a hard reset. Crash
dump analysis is an essential part of eliminating reliability problems, such as hangs or crashes in OSs,
device drivers, and applications. Many crashes can freeze a system, requiring you to do a hard reset.
Resetting the system erases any information that would support root cause analysis.
Systems running Microsoft® Windows® experience a blue-screen trap when the OS crashes. When this
happens, Microsoft® recommends that system administrators perform an NMI event by temporarily
shorting the NMI header with a jumper. The NMI event enables a hung system to become responsive
again.
Component identification 12
SPI board components
Item
Description
1
Top SAS backplane connector
2
SAS cache module connector
3
Systems Insight Display Power/UID connector
4
5
6
7
8
9
10
11
12
13
14
15
16
Internal USB connector
TPM connector
Front video/USB connector
Battery
Internal USB connector
Serial connector
Video connector
USB connectors (4)
iLO connector
FlexibleLOM port 1*
FlexibleLOM port 2*
FlexibleLOM port 3*
FlexibleLOM port 4*
*Port configuration is dependent on the installed FlexibleLOM and might differ from what is shown in the illustration.
Component identification 13
Power daughter board components
Item
Description
1
Upper SAS backplane power connector
2
3
4
I/O board auxiliary power connector
I/O board auxiliary power connector
I/O board auxiliary power connector
5
I/O board auxiliary power connector
6
I/O board auxiliary power connector
7
I/O board auxiliary power connector
8
9
10
Power backplane data connector
Power backplane data connector
I/O board power connector
Component identification 14
DIMM slot locations
Each memory cartridge contains 12 DIMM slots. Install DIMMs in pairs in alphabetical order.
For installation guidelines, see "Memory options (on page 48)."
Component identification 15
Processors and memory cartridges
The processor memory drawer contains 4 processor sockets and 8 memory cartridges.
For DIMM numbering, see "DIMM slot locations (on page 15)."
For installation guidelines, see "Memory options (on page 48)."
Component identification 16
DIMM fault LEDs
Item
Description
Status
1
Power fault LED (board
B)
•
•
2
General board fault LED
(board B)
•
•
3
General board fault LED
(board A)
•
•
4
Power fault LED (board
A)
•
•
Off = The DIMMs are operating
normally.
Solid amber = One or more DIMMs
in the cartridge is experiencing a
power fault condition.
Off = The DIMMs are operating
normally.
Solid amber = One or more DIMMs
in the cartridge is experiencing a
general fault condition.
Off = The DIMMs are operating
normally.
Solid amber = One or more DIMMs
in the cartridge is experiencing a
general fault condition.
Off = The DIMMs are operating
normally.
Solid amber = One or more DIMMs
in the cartridge is experiencing a
power fault condition.
To determine which DIMMs are experiencing a fault condition, see "DIMM fault identification button (on
page 18)."
Component identification 17
DIMM fault identification button
When the DIMM fault LEDs (on page 17) indicate that a DIMM is experiencing an error, press the DIMM
fault identification button to illuminate the LED below the affected DIMM ("Memory error LEDs" on page
19).
Item
Description
1
Board B DIMM fault identification button
2
Board A DIMM fault identification button
Component identification 18
Memory error LEDs
When the DIMM fault LEDs (on page 17) indicate that a DIMM is experiencing an error, the memory error
LED below the affected DIMM illuminates red when the DIMM fault identification button (on page 18) is
pressed.
Drive bay numbering
Drives installed in bays 6 to 10 require the optional SAS backplane or Express Bay enablement option.
Component identification 19
Hot-plug drive LED definitions
Item
LED
Status
Definition
1
Locate
Solid blue
The drive is being identified by a host application.
Flashing blue
The drive carrier firmware is being updated or requires an
update.
2
Activity ring
Rotating green
Drive activity
Off
No drive activity
3
Do not remove
Solid white
Do not remove the drive. Removing the drive causes one or
more of the logical drives to fail.
Off
Removing the drive does not cause a logical drive to fail.
Solid green
The drive is a member of one or more logical drives.
Flashing green
The drive is rebuilding or performing a RAID migration, strip size
migration, capacity expansion, or logical drive extension, or is
erasing.
Flashing
amber/green
The drive is a member of one or more logical drives and predicts
the drive will fail.
Flashing amber
The drive is not configured and predicts the drive will fail.
Solid amber
The drive has failed.
Off
The drive is not configured by a RAID controller.
4
Drive status
NVMe SSD components
The NVMe SSD is a PCIe bus device. A device attached to a PCIe bus cannot be removed without
allowing the device and bus to complete and cease the signal/traffic flow.
CAUTION: Do not remove an NVMe SSD from the drive bay while the Do Not Remove
button LED is flashing. The Do Not Remove button LED flashes to indicate the device is still in
use. Removal of the NVMe SSD before the device has completed and ceased signal/traffic
flow can cause loss of data.
Component identification 20
Item
Description
1
Release lever
2
3
4
Activity ring
Do Not Remove button
Power button
FBWC capacitor slots
Item
Description
1
Slots 2 to 4—Connect to optional SAS controllers
2
Slot 1—Connects to the SPI board
Component identification 21
FBWC module LEDs
The FBWC module has three single-color LEDs (one amber and two green). The LEDs are duplicated on
the reverse side of the cache module to facilitate status viewing.
1 - Amber
2 - Green
3 - Green
Interpretation
Off
Off
Off
The cache module is not powered.
Off
Flashing once
Flashing once
The cache microcontroller is executing from within its
every 2 seconds every 2 seconds boot loader and receiving new flash code from the host
controller.
Off
Flashing once
per second
Flashing once
per second
The cache module is powering up, and the capacitor
pack is charging.
Off
Off
Flashing once
per second
The cache module is idle, and the capacitor pack is
charging.
Off
Off
On
The cache module is idle, and the capacitor pack is
charged.
Off
On
On
The cache module is idle, the capacitor pack is
charged, and the cache contains data that has not yet
been written to the drives.
Off
Flashing once
per second
Off
A backup of the DDR content on the cache module is
in progress.
Off
On
Off
The current backup is complete with no errors.
Flashing once
per second
Off
The current backup failed, and data has been lost.
Flashing once
per second
On
A power error occurred during the previous or current
boot. Data may be corrupt.
On
Off
An overtemperature condition exists.
Flashing twice
per second
Off
The capacitor pack is not attached.
Flashing twice
per second
Flashing twice
per second
On
The capacitor has been charging for 10 minutes, but
has not reached sufficient charge to perform a full
backup.
On
On
Off
The current backup is complete, but power
fluctuations occurred during the backup.
On
On
On
The cache module microcontroller has failed.
Flashing once
per second
Flashing once
per second
Flashing once
per second
Flashing twice
per second
Component identification 22
Fans
Fan locations
Fan guidelines
The server has 4 fan modules with 2 rotors in each module. The fan modules operate in a 7+1
configuration.
Observe the following guidelines:
•
If one rotor fails, the system runs with the fans in a degraded condition.
•
If a second rotor fails, either in the same fan module or a different one, the system performs an OS
type shutdown if the health OS agents are loaded. The chance of two rotors in the same module
failing is low.
•
If a fan module is missing, a message appears indicating that cooling is not adequate. Then, the
system starts to shut down.
•
If you remove a hot-plug fan module, you have approximately 60 seconds to replace the module.
Otherwise, the system starts to shut down.
Component identification 23
Operations
Powering up the server
To power up the server, press the Power On/Standby button.
Power down the server
WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment,
remove the power cord to remove power from the server. The front panel Power On/Standby
button does not completely shut off system power. Portions of the power supply and some
internal circuitry remain active until AC power is removed.
IMPORTANT: If installing a hot-plug device, it is not necessary to power down the server.
1.
Back up the server data.
2.
Shut down the operating system. For more information, see the operating system documentation.
NOTE: If the operating system automatically places the server in Standby mode, omit the
next step.
3.
Press the Power On/Standby button to place the server in Standby mode. When the server activates
Standby power mode, the system power LED changes to amber.
IMPORTANT: Pressing the UID button illuminates the blue UID LEDs on the front and rear
panels. In a rack environment, this feature facilitates locating a server when moving between
the front and rear of the rack.
4.
Disconnect the power cords.
The system is now without power.
Remove the server from the rack
WARNING: To reduce the risk of personal injury or equipment damage, be sure that the rack
is adequately stabilized before extending a component from the rack.
WARNING: To reduce the risk of personal injury, be careful when pressing the server
rail-release latches and sliding the server into the rack. The sliding rails could pinch your
fingers.
32.18-52.87 kg
70.94-116.56 lb
This symbol indicates that the component exceeds the recommended weight for one
individual to handle safely.
WARNING: To reduce the risk of personal injury or damage to the equipment,
observe local occupational health and safety requirements and guidelines for manual
material handling.
To remove the server from the rack:
1.
Pull down the quick-release levers on each side of the server to release the server from the rack. If
necessary, loosen the rack screws.
Operations
24
2.
Extend the server on the rack rails until the server rail-release latches engage.
3.
Remove the server from the rack.
Extend the server from the rack
WARNING: To reduce the risk of personal injury or equipment damage, be sure that the rack
is adequately stabilized before extending a component from the rack.
WARNING: To reduce the risk of personal injury, be careful when pressing the server
rail-release latches and sliding the server into the rack. The sliding rails could pinch your
fingers.
To extend the server from the rack:
1.
Pull down the quick-release levers on each side of the server to release the server from the rack. If
necessary, loosen the rack screws.
2.
Extend the server on the rack rails until the server rail-release latches engage.
Operations
25
3.
After performing the installation or maintenance procedure, slide the server into the rack by pressing
the server rail-release latches.
Remove the access panel
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
CAUTION: Do not operate the server for long periods with the access panel open or
removed. Operating the server in this manner results in improper airflow and improper cooling
that can lead to thermal damage.
To remove the component:
1.
Power down the server (on page 24).
2.
Extend the server from the rack (on page 25).
3.
Remove the access panel. If the locking latch is locked, use a T-15 Torx screwdriver to unlock the
latch.
Install the access panel
1.
Ensure that the access panel latch is in the open position.
Operations
26
2.
Align the hole in the access panel latch with the guide pin on the chassis.
3.
Close the access panel latch. The access panel slides to a closed position.
4.
Use a T-15 Torx screwdriver to tighten the access panel latch screw.
Remove the SPI board
To remove the component:
1.
Power down the server (on page 24).
2.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3.
Extend the server from the rack (on page 25).
4.
Remove the access panel (on page 26).
5.
Remove the processor memory drawer shipping screws, if installed. Retain the screws for future use
("Processor memory drawer shipping screw locations" on page 30).
6.
Extend the processor memory drawer approximately 2.54 to 5.1 cm (1 to 2 inches).
Operations
27
7.
Loosen the thumbscrews on the SPI board, and then lift the SPI board to access the cables.
8.
Disconnect all cables from the SPI board.
IMPORTANT: If replacing the SPI board or clearing NVRAM, you must re-enter the server
serial number through the Advanced System ROM options in UEFI System Utilities
("Re-entering the server serial number and product ID" on page 101).
9.
Remove the SPI board from the server.
Install the SPI board
CAUTION: To prevent damage to electrical components, take the appropriate anti-static
precautions before beginning any system installation. Improper grounding can cause
electrostatic discharge.
To install the component:
1.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
2.
Do one of the following:
o
Extend the server from the rack (on page 25).
o
Remove the server from the rack (on page 24).
3.
Remove the access panel (on page 26).
4.
Remove the processor memory drawer shipping screws, if installed. Retain the screws for future use
("Processor memory drawer shipping screw locations" on page 30).
Operations
28
5.
Extend the processor memory drawer approximately 2.54 to 5.1 cm (1 to 2 inches).
6.
Connect the cables to the SPI board.
Operations
29
7.
Install the SPI board and tighten the thumbscrews.
8.
Install the processor memory drawer ("Remove the processor memory drawer cover" on page 32, on
page 31).
9.
Install the access panel (on page 26).
10.
Install the server into the rack ("Installing the server into the rack" on page 38).
11.
Connect each power cord to the server.
12.
Connect each power cord to the power source.
13.
Power up the server ("Powering up the server" on page 24).
Processor memory drawer shipping screw locations
Two orange shipping screws secure the processor memory drawer in place during shipping. You must
remove the screws to access the processor memory drawer. Retain the screws for future use.
Operations
30
Remove the processor memory drawer
WARNING: The processor memory drawer weighs more than 11.3 kg (25.0 lb). Use extra
caution when removing and replacing the processor memory drawer.
1.
Remove the processor memory drawer shipping screws, if installed. Retain the screws for future use
("Processor memory drawer shipping screw locations" on page 30).
2.
Push the button on the release lever.
3.
Lower the handle, and then extend the processor memory drawer from the server until the release
latches catch.
4.
Firmly holding the processor memory drawer, press the release buttons, and then remove the
drawer from the server.
Install the processor memory drawer
CAUTION: To prevent damage to electrical components, take the appropriate anti-static
precautions before beginning any system installation. Improper grounding can cause
electrostatic discharge.
To install the component:
1.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
2.
3.
Do one of the following:
o
Extend the server from the rack (on page 25).
o
Remove the server from the rack (on page 24).
Remove the access panel (on page 26).
Operations
31
4.
Install the processor memory drawer.
5.
Install the access panel (on page 26).
6.
Install the server into the rack ("Installing the server into the rack" on page 38).
7.
Connect each power cord to the server.
8.
Connect each power cord to the power source.
9.
Power up the server ("Powering up the server" on page 24).
Remove the processor memory drawer cover
1.
Remove the processor memory drawer shipping screws, if installed. Retain the screws for future use
("Processor memory drawer shipping screw locations" on page 30).
2.
Remove the processor memory drawer (on page 31).
3.
Remove the processor memory drawer cover.
Install the processor memory drawer cover
Operations
32
CAUTION: To prevent damage to electrical components, take the appropriate anti-static
precautions before beginning any system installation. Improper grounding can cause
electrostatic discharge.
To install the component:
1.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
2.
Do one of the following:
o
Extend the server from the rack (on page 25).
o
Remove the server from the rack (on page 24).
3.
Remove the access panel (on page 26).
4.
Remove the processor memory drawer (on page 31).
5.
Install the processor memory drawer cover.
6.
Install the processor memory drawer ("Remove the processor memory drawer cover" on page 32, on
page 31).
7.
Install the access panel (on page 26).
8.
Install the server into the rack ("Installing the server into the rack" on page 38).
9.
Connect each power cord to the server.
10.
Connect each power cord to the power source.
11.
Power up the server ("Powering up the server" on page 24).
Access the Systems Insight Display
To access the Systems Insight Display:
1.
Press and release the panel.
Operations
33
2.
After the display fully ejects, rotate the display to the left to view the LEDs.
Operations
34
Setup
Optional services
Delivered by experienced, certified engineers, HPE support services help you keep your servers up and
running with support packages tailored specifically for HPE ProLiant systems. HPE support services let
you integrate both hardware and software support into a single package. A number of service level
options are available to meet your business and IT needs.
HPE support services offer upgraded service levels to expand the standard product warranty with
easy-to-buy, easy-to-use support packages that will help you make the most of your server investments.
Some of the HPE support services for hardware, software or both are:
•
•
Foundation Care – Keep systems running.
o
6-Hour Call-to-Repair
o
4-Hour 24x7
o
Next Business Day
Proactive Care – Help prevent service incidents and get you to technical experts when there is one.
o
6-Hour Call-to-Repair
o
4-Hour 24x7
o
Next Business Day
•
Startup and implementation services for both hardware and software
•
HPE Education Services – Help train your IT staff.
For more information on HPE support services, see the Hewlett Packard Enterprise website
(http://www.hpe.com/services).
Rack planning resources
The rack resource kit ships with all HPE Intelligent Series racks. For more information on the content of
each resource, see the rack resource kit documentation.
Optimum environment
When installing the server in a rack, select a location that meets the environmental standards described in
this section.
Space and airflow requirements
To allow for servicing and adequate airflow, observe the following space and airflow requirements when
deciding where to install a rack:
•
Leave a minimum clearance of 63.5 cm (25 in) in front of the rack.
•
Leave a minimum clearance of 76.2 cm (30 in) behind the rack.
•
Leave a minimum clearance of 121.9 cm (48 in) from the back of the rack to the back of another rack
or row of racks.
Setup 35
Hewlett Packard Enterprise servers draw in cool air through the front door and expel warm air through the
rear door. Therefore, the front and rear rack doors must be adequately ventilated to allow ambient room
air to enter the cabinet, and the rear door must be adequately ventilated to allow the warm air to escape
from the cabinet.
CAUTION: To prevent improper cooling and damage to the equipment, do not block the
ventilation openings.
When vertical space in the rack is not filled by a server or rack component, the gaps between the
components cause changes in airflow through the rack and across the servers. Cover all gaps with
blanking panels to maintain proper airflow.
CAUTION: Always use blanking panels to fill empty vertical spaces in the rack. This
arrangement ensures proper airflow. Using a rack without blanking panels results in improper
cooling that can lead to thermal damage.
The 9000 and 10000 Series Racks provide proper server cooling from flow-through perforations in the
front and rear doors that provide 64 percent open area for ventilation.
CAUTION: When using a Compaq branded 7000 series rack, install the high airflow rack
door insert (PN 327281-B21 for 42U rack, PN 157847-B21 for 22U rack) to provide proper
front-to-back airflow and cooling.
CAUTION: If a third-party rack is used, observe the following additional requirements to
ensure adequate airflow and to prevent damage to the equipment:
• Front and rear doors—If the 42U rack includes closing front and rear doors, you must allow
5,350 sq cm (830 sq in) of holes evenly distributed from top to bottom to permit adequate
airflow (equivalent to the required 64 percent open area for ventilation).
• Side—The clearance between the installed rack component and the side panels of the rack
must be a minimum of 7 cm (2.75 in).
IMPORTANT: The HPE ProLiant DL580 Gen9 Server cable management arm is not
supported on Compaq branded 7000 series racks.
Temperature requirements
To ensure continued safe and reliable equipment operation, install or position the system in a
well-ventilated, climate-controlled environment.
The maximum recommended ambient operating temperature (TMRA) for most server products is 35°C
(95°F). The temperature in the room where the rack is located must not exceed 35°C (95°F).
CAUTION: To reduce the risk of damage to the equipment when installing third-party options:
• Do not permit optional equipment to impede airflow around the server or to increase the
internal rack temperature beyond the maximum allowable limits.
• Do not exceed the manufacturer’s TMRA.
Power requirements
Installation of this equipment must comply with local and regional electrical regulations governing the
installation of information technology equipment by licensed electricians. This equipment is designed to
operate in installations covered by NFPA 70, 1999 Edition (National Electric Code) and NFPA-75, 1992
(code for Protection of Electronic Computer/Data Processing Equipment). For electrical power ratings on
options, refer to the product rating label or the user documentation supplied with that option.
Setup 36
WARNING: To reduce the risk of personal injury, fire, or damage to the equipment, do not
overload the AC supply branch circuit that provides power to the rack. Consult the electrical
authority having jurisdiction over wiring and installation requirements of your facility.
CAUTION: Protect the server from power fluctuations and temporary interruptions with a
regulating uninterruptible power supply. This device protects the hardware from damage
caused by power surges and voltage spikes and keeps the system in operation during a power
failure.
When installing more than one server, you may need to use additional power distribution devices to safely
provide power to all devices. Observe the following guidelines:
•
Balance the server power load between available AC supply branch circuits.
•
Do not allow the overall system AC current load to exceed 80% of the branch circuit AC current
rating.
•
Do not use common power outlet strips for this equipment.
•
Provide a separate electrical circuit for the server.
Electrical grounding requirements
The server must be grounded properly for proper operation and safety. In the United States, you must
install the equipment in accordance with NFPA 70, 1999 Edition (National Electric Code), Article 250, as
well as any local and regional building codes. In Canada, you must install the equipment in accordance
with Canadian Standards Association, CSA C22.1, Canadian Electrical Code. In all other countries, you
must install the equipment in accordance with any regional or national electrical wiring codes, such as the
International Electrotechnical Commission (IEC) Code 364, parts 1 through 7. Furthermore, you must be
sure that all power distribution devices used in the installation, such as branch wiring and receptacles, are
listed or certified grounding-type devices.
Because of the high ground-leakage currents associated with multiple servers connected to the same
power source, Hewlett Packard Enterprise recommends the use of a PDU that is either permanently wired
to the building’s branch circuit or includes a nondetachable cord that is wired to an industrial-style plug.
NEMA locking-style plugs or those complying with IEC 60309 are considered suitable for this purpose.
Using common power outlet strips for the server is not recommended.
Rack warnings
WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:
• The leveling jacks are extended to the floor.
• The full weight of the rack rests on the leveling jacks.
• The stabilizing feet are attached to the rack if it is a single-rack installation.
• The racks are coupled together in multiple-rack installations.
• Only one component is extended at a time. A rack may become unstable if more than one
component is extended for any reason.
WARNING: To reduce the risk of personal injury or equipment damage when unloading a
rack:
• At least two people are needed to safely unload the rack from the pallet. An empty 42U rack
can weigh as much as 115 kg (253 lb), can stand more than 2.1 m (7 ft) tall, and might
become unstable when being moved on its casters.
• Never stand in front of the rack when it is rolling down the ramp from the pallet. Always
handle the rack from both sides.
Setup 37
Identifying the contents of the server shipping carton
Unpack the server shipping carton and locate the materials and documentation necessary for installing
the server. All the rack mounting hardware necessary for installing the server into the rack is included with
the rack or the server.
The contents of the server shipping carton include:
•
Server
•
Power cord
•
Hardware documentation and software products
•
Rack-mounting hardware and documentation
In addition to the supplied items, you might need:
•
Operating system or application software
•
Hardware options
Installing hardware options
Install any hardware options before initializing the server. For options installation information, refer to the
option documentation. For server-specific information, refer to "Hardware options installation (on page
42)."
Installing the server into the rack
CAUTION: Always plan the rack installation so that the heaviest item is on the bottom of the
rack. Install the heaviest item first, and continue to populate the rack from the bottom to the top.
1.
Install the server and cable management arm into the rack. For more information, see the installation
instructions that ship with the Quick Deploy Rail System.
2.
Connect peripheral devices to the server. For information on identifying connectors, see "SPI board
components (on page 13)."
WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do not plug
telephone or telecommunications connectors into RJ-45 connectors.
3.
Connect the power cord to the rear of the server.
Setup 38
4.
Install the power cord anchors.
5.
Secure the cables to the cable management arm.
IMPORTANT: When using cable management arm components, be sure to leave enough
slack in each of the cables to prevent damage to the cables when the server is extended from
the rack.
Setup 39
6.
Connect the power cord to the AC power source.
WARNING: To reduce the risk of electric shock or damage to the equipment:
• Do not disable the power cord grounding plug. The grounding plug is an important safety
feature.
• Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all
times.
• Unplug the power cord from the power supply to disconnect power to the equipment.
• Do not route the power cord where it can be walked on or pinched by items placed against
it. Pay particular attention to the plug, electrical outlet, and the point where the cord extends
from the storage system.
Installing the operating system
This ProLiant server ships with Intelligent Provisioning installed. Everything needed to manage and install
the system software and firmware is preloaded on the server.
To operate properly, the server must have a supported operating system. For the latest information on
operating system support, see the Hewlett Packard Enterprise website
(http://www.hpe.com/info/supportos).
To install an operating system on the server, use one of the following methods:
•
Intelligent Provisioning—iLO Management is a feature on ProLiant servers that contains Intelligent
Provisioning for embedded server configuration, OS deployment, and provisioning capabilities.
Intelligent Provisioning can configure the server and install an operating system, eliminating the
need for SmartStart CDs and Smart Update Firmware DVDs used in past generations of ProLiant
servers.
To install an operating system on the server with Intelligent Provisioning (local or remote):
a. Connect the Ethernet cable, and then power on the server.
b. During server POST, press the F10 key.
c. Complete the initial Preferences and Registration portion of Intelligent Provisioning (on page 97).
d. At the 1 Start screen, click the Configure and Install button.
e. To finish the installation, follow the onscreen prompts. An Internet connection is required to
update the firmware and systems software.
•
Remote deployment installation—To remotely deploy an operating system, use Insight Control
server provisioning for an automated solution.
For additional system software and firmware updates, download the Service Pack for ProLiant from the
Hewlett Packard Enterprise website (http://www.hpe.com/info/insightcontrol/docs). Software and
firmware must be updated before using the server for the first time, unless any installed software or
components require an older version. For more information, see "Keeping the system current (on page
103)."
Powering on and selecting a boot option
1.
2.
Press the Power On/Standby button.
During the initial boot:
o
To modify the server configuration ROM default settings, press the F9 key in the ProLiant POST
screen to enter the UEFI System Utilities screen. By default, the System Utilities menus are in the
English language.
o
If you do not need to modify the server configuration and are ready to install the system software,
press the F10 key to access Intelligent Provisioning.
Setup 40
For more information on automatic configuration, see the UEFI documentation on the Hewlett Packard
Enterprise website (http://www.hpe.com/info/ProLiantUEFI/docs).
Register the product
To experience quicker service and more efficient support, register the product at the Hewlett Packard
Enterprise Product Registration website (http://www.hpe.com/info/register).
Setup 41
Hardware options installation
Introduction
If more than one option is being installed, read the installation instructions for all the hardware options and
identify similar steps to streamline the installation process.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
CAUTION: To prevent damage to electrical components, properly ground the server before
beginning any installation procedure. Improper grounding can cause electrostatic discharge.
Processor options
The server supports up to four processors. Observe the following processor installation guidelines:
•
Processor socket 1 must be populated at all times so that the server functions properly.
•
When installing PCIe boards, observe the PCIe board and processor population rules shown in the
following table.
PCIe slot
Description
Processor
Memory cartridges
1 - FL/FH
PCIe3* x16
(16,8,4,2,1)
PCIe3* x16
(16,8,4,2,1)
PCIe3* x16
(16,8,4,2,1)
PCIe3 x16 (8,4,2,1)
Processor 4
Memory cartridges 7 and 8
Processor 4
Memory cartridges 7 and 8
Processor 3
Memory cartridges 5 and 6
Processor 3
Memory cartridges 5 and 6
5 - FL/FH
PCIe3 x16 (8,4,2,1)
Processor 3
Memory cartridges 5 and 6
6 - FL/FH
PCIe3*x16 (16,8,4,2,1) Processor 2
Memory cartridges 3 and 4
PCIe3 x16 (8,4,2,1)
Processor 2
Memory cartridges 3 and 4
PCIe3 x16 (8,4,2,1)
Processor 2
Memory cartridges 3 and 4
PCIe3* x16
(16,8,4,2,1)
Processor 1
Memory cartridges 1 and 2
2 - FL/FH
3 - FL/FH
4 - FL/FH
7 - FL/FH
8 - FL/FH
9 - FL/FH
FL/FH = full-length, full-height PCIe board
HL/FH = half-length, full-height PCIe board
All PCIe connectors are capable of supplying up to 75W.
*High power double-width PCI cards (up to 300W) are supported in these slots with auxiliary power cables.
Installing the processor
The processors and memory are located in the drawer accessible from the front of the server. It is not
necessary to extend or remove the server from the rack to install or replace processors and memory.
WARNING: Use caution when installing or removing the processor memory drawer. The
processor memory drawer is very heavy when fully populated.
Hardware options installation
42
CAUTION: To prevent possible server malfunction and damage to the equipment,
multiprocessor configurations must contain processors with the same part number.
IMPORTANT: If installing a processor with a faster speed, update the system ROM before
installing the processor.
IMPORTANT: Update the system BIOS prior to installing processor generation upgrades.
To install the component:
1.
Update the system ROM.
Locate and download the latest ROM version from the Hewlett Packard Enterprise Support Center
website (http://www.hpe.com/support/hpesc). Follow the instructions on the website to update the
system ROM.
2.
Power down the server (on page 24).
3.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
4.
Remove the processor memory drawer shipping screws, if installed. Retain the screws for future
use.
5.
Push the button on the release lever.
6.
Lower the handle, and then extend the processor memory drawer from the server until the release
latches catch.
WARNING: The processor memory drawer weighs more than 11.3 kg (25.0 lb). Use extra
caution when removing and replacing the processor memory drawer.
Hardware options installation
43
7.
Firmly holding the processor memory drawer, press the release buttons and then remove the drawer
from the server.
8.
Remove the processor memory drawer cover.
CAUTION: The pins on the processor socket are very fragile. Any damage to them may
require replacing the system board.
Hardware options installation
44
9.
Open each of the processor locking levers in the order indicated, and then open the processor
retaining bracket.
10.
Remove the clear processor socket cover. Retain the processor socket cover for future use.
Hardware options installation
45
11.
Install the processor. Verify that the processor is fully seated in the processor retaining bracket by
visually inspecting the processor installation guides on either side of the processor. THE PINS ON
THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED.
CAUTION: THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY
DAMAGED. To avoid damage to the system board, do not touch the processor or the
processor socket contacts.
12.
Close the processor retaining bracket. When the processor is installed properly inside the processor
retaining bracket, the processor retaining bracket clears the flange on the front of the socket.
CAUTION: Do not press down on the processor. Pressing down on the processor may cause
damage to the processor socket and the system board. Press only in the area indicated on the
processor retaining bracket.
Hardware options installation
46
13.
Press and hold the processor retaining bracket in place, and then close each processor locking
lever. Press only in the area indicated on the processor retaining bracket.
14.
Remove the thermal interface protective cover from the heatsink.
CAUTION: To prevent the heatsink from tilting to one side during installation and removal
procedures, alternate loosening and tightening the two spring-loaded screws. To prevent the
screws from breaking off, do not over-tighten the screws. A maximum torque of 0.45 N m (4
in-Ib) is set for the system.
Hardware options installation
47
15.
Install the heatsink.
16.
Install the processor memory drawer cover.
17.
Install the processor memory drawer.
18.
Connect each power cord to the server.
19.
Connect each power cord to the power source.
20.
Power up the server ("Powering up the server" on page 24).
Memory options
Memory configurations
To enhance server availability, the server provides the following AMP modes.
Performance mode - Advanced ECC mode default
The default memory mode for the server is Performance mode - Advanced ECC. Performance mode
enables memory bandwidth 2x the DIMM clock speed. Advanced ECC memory can correct single-bit
memory errors and multi-bit memory errors on a single x8 or two adjacent x4 DRAM devices. The server
provides notification when correctable errors exceed a predefined threshold. When Advanced ECC
detects uncorrectable errors, the server notifies the user and shuts down the operating system. Advanced
ECC is available for maximum memory configurations.
Lockstep mode - DDDC
The server offers double device data correction (DDDC) with the Intel Xeon Processor E7 series in
Lockstep mode. Memory bandwidth is reduced to equal clock speed of DIMMs. DDDC produces
significantly less system downtime over Advanced ECC. It can tolerate soft and hard errors encountered
in up to two x4 DRAM devices within any DIMM pair. Tolerating memory faults greatly extends system
up-time.
Online spare memory
Online spare memory provides protection against degraded DIMMs by reducing the likelihood of
uncorrected memory errors. This protection is available without any operating system support.
Hardware options installation
48
Online spare memory protection dedicates one rank of each memory channel for use as spare memory.
The remaining ranks are available for OS and application use. If correctable memory errors occur at a rate
higher than a specific threshold on any of the non-spare ranks, the server automatically copies the
memory contents of the degraded rank to the online spare rank. The server then deactivates the failing
rank and automatically switches over to the online spare rank.
Mirrored Memory
Errors that are not corrected by ECC or SDDC cannot be corrected by Online Spare memory. Mirrored
Memory provides the greatest protection against memory failure beyond ECC, SDDC, and Online Spare
memory by providing added redundancy in the memory sub-system. Upon detecting an uncorrectable
memory error from a DIMM in a memory cartridge, the processor avoids a system crash by reading the
mirrored DIMM. In this case, the system management routine disables the failed DIMM. Further memory
reads and writes will only occur on the mirrored DIMM.
Limitations to Mirrored Memory mode are as follows:
•
In Mirrored Memory mode, half of the memory is allocated to memory protection.
•
The available memory bandwidth is reduced by up to 50% in this mode.
•
Mirrored Memory and Online Spare mode cannot be enabled simultaneously.
Advanced Memory Protection options are configured in BIOS/Platform Configuration (RBSU) in UEFI
System Utilities. From the System Utilities screen, select System Configuration > BIOS/Platform
Configuration (RBSU)/System Options/Advanced Memory Protection. If the requested AMP mode is
not supported by the installed DIMM configuration, the server boots in Advanced ECC mode.
For more information on the UEFI System Utilities, see the UEFI System Utilities User Guide on the
Hewlett Packard Enterprise website (http://www.hpe.com/info/uefi/docs).
DIMM identification
To determine DIMM characteristics, use the label attached to the DIMM and the following illustration and
table.
Item
Description
Definition
1
Capacity
•
•
•
8 GB
16 GB
32 GB
2
Rank
•
•
•
•
1R = Single-rank
2R = Dual-rank
4R = Quad-rank
8R = Octal-rank
Hardware options installation
49
Item
Description
Definition
3
Data width
•
•
4
Memory generation
DDR4
5
Maximum memory
speed
CAS latency
2133 MT/s
DIMM type
•
•
6
7
x4 = 4-bit
x8 = 8-bit
P=15
R = RDIMM (registered)
L = LRDIMM (load reduced)
For the latest supported memory information, see the QuickSpecs on the Hewlett Packard Enterprise
website (http://www.hpe.com/info/qs).
DIMM ranks
To understand and configure memory protection modes properly, an understanding of DIMM rank is
helpful. Some DIMM configuration requirements are based on these classifications.
A single-rank DIMM has one set of memory chips that is accessed while writing to or reading from the
memory. A dual-rank DIMM is similar to having two single-rank DIMMs on the same module. A quad-rank
DIMM is, effectively, two dual-rank DIMMs on the same module. The server memory control subsystem
selects the proper rank within the DIMM when writing to or reading from the DIMM.
Quad- and dual-rank LRDIMMs provide the greatest capacity with the existing memory technology. For
example, if current DRAM technology supports 8 GB single-rank DIMMs, a dual-rank DIMM would be 16
GB, a quad-rank DIMM would be 32 GB, and an octal-rank LRDIMM would be 64 GB.
LRDIMMs are labeled as quad- and octal-rank DIMMs. There are four and eight ranks of DRAM on the
DIMM, but the LRDIMM buffer creates an abstraction that allows the DIMM to appear as a logical
dual-rank DIMM to the system. This is called Rank Multiplication. The LRDIMM buffer also isolates the
electrical loading of the DRAM from the system to allow for faster operation. These two changes allow the
system to support up to three LRDIMMs per memory channel, providing for greater memory capacity and
higher memory operating speed compared to quad-rank RDIMMs.
Memory-processor compatibility information
The server processor determines the type of DIMM that will be supported in the server.
For the latest memory configuration information, see the product QuickSpecs on the Hewlett Packard
Enterprise website (http://www.hpe.com/info/qs).
DIMM type
•
•
Intel Xeon E7 v3 processors support:
o
Single-rank and dual-rank PC4-2133P (DDR4-2133) RDIMMs
o
Quad-rank and octal-rank PC4-2133P (DDR4-2133) LRDIMMs
Intel Xeon E7 v4 processors support:
o
Single-rank and dual-rank PC4-2133P (DDR4-2133) RDIMMs
o
Quad-rank and octal-rank PC4-2133P (DDR4-2133) LRDIMMs
o
Single-rank and dual-rank PC4-2400T (DDR4-2400) RDIMMs
o
Quad-rank and octal-rank PC4-2400T (DDR4-2400) LRDIMMs
Install only DDR4-2133 or DDR-2400 DIMMs in the server. Mixing DIMM speeds is not supported.
Maximum memory capacity
Hardware options installation
50
The maximum memory capacity is a function of the DIMM capacity, number of installed DIMMs, memory
type, and number of installed processors.
DIMM
type
DIMM rank Capacity One processor Two
(GB)
(GB)
Processors
(GB)
Three processors Four processors
(GB)
(GB)
RDIMM
Single
8
192
384
576
768
Dual
16
384
768
1152
1536
Dual
32
768
1536
2304
3072
Quad
32
768
1536
2304
3072
Octal
64
1536
3072
4608
6144
RDIMM
RDIMM
LRDIMM
LRDIMM
DIMM population guidelines for Memory Modes
IMPORTANT: This server does not support mixing LRDIMMs, RDIMMs, or UDIMMs.
Attempting to mix any combination of these DIMMs can cause the server to halt during BIOS
initialization.
Observe the following guidelines for all memory modes:
•
UDIMMs are not supported on this server.
•
Do not mix LRDIMMs and RDIMMs.
•
LRDIMMs support higher densities than single- and dual-rank RDIMMs, and higher speeds than
quad-rank RDIMMs. This support enables you to install more high-capacity DIMMs, resulting in
higher system capacities and higher bandwidth.
•
White DIMM slots denote the first slot of a channel (CH 4-A, CH 9-B, CH 1-C, CH 12-D...).
•
All types are referred to as DIMMs when the information applies to all types. When specified as
LRDIMM or RDIMM, the information applies to that type only. All memory installed in the server must
be the same type.
Memory channel
DIMM 1
DIMM 2
DIMM 3
1
4A
5E
6J
9B
8F
7K
1C
2G
3L
12D
11H
10M
2
3
4
DIMM channel groups
Populate all cartridges identically.
DIMM pair installation
order
Performance and Mirroring
Modes
Lockstep Mode
1
DIMMs: 4A, 9B
DIMMs: 4A, 1C
DIMMs: 1C, 12D
DIMMs: 9B, 12D
DIMMs: 5E, 8F
DIMMs: 5E, 2G
DIMMs: 2G, 11H
DIMMs: 8F, 11H
DIMMs: 6J, 7K
DIMMs: 6J, 3L
DIMMs: 3L, 10M
DIMMs: 7K, 10M
2
3
4
5
6
DIMM population
Populated DIMM speed (MT/s) for Performance (P) and Lockstep (L) memory modes.
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DIMM
type
DIMM rank
1 DIMM
per
channel
(P)
RDIMM
Single (8 GB)
RDIMM
RDIMM
LRDIMM
LRDIMM
1 DIMM
per
channel
(L)
2 DIMMs
per
channel
(P)
2 DIMMs
per
channel
(L)
3 DIMMs
per
channel
(P)
3 DIMMs
per
channel
(L)
1600 MT/s 1866 MT/s
1600 MT/s
1866 MT/s 1600 MT/s
1600 MT/s
Dual (16 GB)
1600 MT/s 1866 MT/s
1600 MT/s
1866 MT/s 1333 MT/s
1333 MT/s
Dual (32 GB)
1600 MT/s 1866 MT/s
1600 MT/s
1866 MT/s 1333 MT/s
1333 MT/s
Quad (32 GB)
1600 MT/s 1866 MT/s
1600 MT/s
1866 MT/s 1600 MT/s
1600 MT/s
Octal (64 GB)
1600 MT/s 1866 MT/s
1600 MT/s
1866 MT/s 1333 MT/s
1333 MT/s
DDR4 memory speeds correlate to mode and channel population.
Performance mode population guidelines
For Performance mode memory configurations, observe the following guidelines:
•
Populate DIMMs according to the DIMM population table for Performance mode.
•
DIMMs may be installed individually. Hewlett Packard Enterprise recommends installing DIMMs in
pairs.
Lockstep population guidelines
For Lockstep memory mode configuration, observe the following guidelines:
•
All memory cartridges must be populated identically across all processors.
•
Populate DIMMs according to the DIMM population guidelines for Lockstep mode.
•
Lockstep memory bandwidth is reduced approximately in half for DDDC error correction
architecture, compared to Performance mode.
•
Initially, install four DIMMs in 4A, 9B, 1C, and 12D for performance. Thereafter, install DIMMs in pairs
alternating between boards A & B in the following order:
o
5E, 2G
o
8F, 11H
o
6J, 3L
o
7K, 10M
Online Spare memory mode population guidelines
For Online Spare memory mode configuration, observe the following guidelines:
•
Populate DIMMs according to the DIMM population guidelines for Performance or Lockstep memory
modes.
•
Each memory channel must have a valid online spare configuration.
•
Each populated channel must have a spare rank:
o
A single dual-rank DIMM is not a valid sparing configuration.
o
Two or more multi-rank DIMMs are recommended per channel.
o
All LRDIMMs (dual-, quad-, octal-rank) are treated as dual-rank DIMMs.
Mirrored Memory population guidelines
To configure memory for Mirrored Memory mode, observe these additional constraints:
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•
For the server to support Mirrored Memory, all processors must have a valid mirroring configuration.
•
The minimum allowable configuration is two memory cartridges per processor.
•
Both memory cartridges for each processor must be populated with identical DIMM configurations.
•
Both memory risers inside the memory cartridge must be populated identically. Following general
DIMM slot population guidelines accomplishes this if DIMMs are installed in pairs in each cartridge.
Achieving optimum memory performance
The server includes 96 DIMM slots across four multi-core processors. While there are multiple DIMM
population configurations that might provide an ideal memory size, you can only achieve optimal
performance when populating DIMMs that can take advantage of the Intel Xeon Processor E7 series
architecture.
For optimum performance, Hewlett Packard Enterprise recommends the following practices (listed in
order of significance for memory performance):
•
Use both memory controllers inside the processor and populate two memory cartridges for each
installed processor.
•
Populate each DDR4 channel in each memory cartridge. To achieve this, the minimum DIMM count
per cartridge is four DIMMs installed.
•
Populate DIMMs in cartridges identically across all processors.
•
RDIMMs have lower latency, LRDIMMs have higher capacity.
Installing a DIMM
To determine the ideal Memory RAS features for your setup, see "DIMM population guidelines for
memory modes."
WARNING: Use caution when installing or removing the processor memory drawer. The
processor memory drawer is very heavy when fully populated.
To install the component:
1.
Power down the server (on page 24).
2.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3.
Remove the processor memory drawer shipping screws, if installed. Retain the screws for future use
("Processor memory drawer shipping screw locations" on page 30).
4.
Remove the processor memory drawer (on page 31).
5.
Remove the processor memory drawer cover (on page 32).
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6.
Press the release button, and then lift the handles on the memory cartridge.
7.
Raise the lift tab on the memory cartridge, and then open the cartridge.
8.
Open the DIMM slot latches.
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9.
Install the DIMM.
CAUTION: When closing the memory cartridge cover, be sure the plastic fingers under the
cover do not catch on the top edge of the DIMMs.
10.
Close the memory cartridge.
11.
While holding the baffle door open, install the memory cartridge.
12.
Install the processor memory drawer cover ("Remove the processor memory drawer cover" on page
32).
13.
Install the processor memory drawer ("Remove the processor memory drawer cover" on page 32, on
page 31).
14.
Connect each power cord to the server.
15.
Connect each power cord to the power source.
16.
Power up the server ("Powering up the server" on page 24).
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Memory cartridge option
Memory cartridge population guidelines
When installing memory cartridges, observe the following guidelines:
•
•
Memory cartridges installed without a corresponding processor are not utilized:
o
Processor 1 corresponds to memory cartridges 1 and 2.
o
Processor 2 corresponds to memory cartridges 3 and 4.
o
Processor 3 corresponds to memory cartridges 5 and 6.
o
Processor 4 corresponds to memory cartridges 7 and 8.
To determine the ideal Memory RAS features for your setup, see "DIMM population guidelines for
memory modes."
Installing a memory cartridge
WARNING: Use caution when installing or removing the processor memory drawer. The
processor memory drawer is very heavy when fully populated.
To install the component:
1.
Power down the server (on page 24).
2.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3.
Remove the processor memory drawer shipping screws, if installed. Retain the screws for future use
("Processor memory drawer shipping screw locations" on page 30).
4.
Remove the processor memory drawer (on page 31).
5.
Remove the processor memory drawer cover (on page 32).
6.
Press the release button, and then lift the handles of the new memory cartridge.
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7.
Raise the lift tab on the new memory cartridge, and then open the cartridge.
8.
Open the DIMM slot latches.
9.
Install the DIMM.
CAUTION: When closing the memory cartridge cover, be sure the plastic fingers under the
cover do not catch on the top edge of the DIMMs.
10.
Close the new memory cartridge.
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11.
While holding the baffle door open, install the new memory cartridge.
12.
Install the processor memory drawer cover ("Remove the processor memory drawer cover" on page
32).
13.
Install the processor memory drawer ("Remove the processor memory drawer cover" on page 32, on
page 31).
14.
Connect each power cord to the server.
15.
Connect each power cord to the power source.
16.
Power up the server ("Powering up the server" on page 24).
SAS drive backplane option
CAUTION: To prevent damage to electrical components, take the appropriate anti-static
precautions before beginning any system installation. Improper grounding can cause
electrostatic discharge.
To install the component:
1.
Power down the server (on page 24).
2.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3.
Remove the access panel (on page 26).
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4.
Extend the processor memory drawer approximately 2.54 to 5.1 cm (1 to 2 inches).
5.
Remove the SPI board.
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6.
Install the backplane, and then tighten the thumbscrews.
Be sure the corners of the backplane are aligned under the tabs.
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7.
Connect the data cable.
8.
Connect the power cable.
9.
Install the SPI board (on page 28).
10.
Install the processor memory drawer ("Remove the processor memory drawer cover" on page 32, on
page 31).
11.
Install the access panel (on page 26).
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12.
Remove all bezel blanks.
13.
Install the drives ("Drive option" on page 72, "Drive option" on page 73).
14.
Install blanks in unused drive bays.
15.
Connect each power cord to the server.
16.
Connect each power cord to the power source.
17.
Power up the server ("Powering up the server" on page 24).
Express Bay enablement option
CAUTION: To prevent damage to electrical components, take the appropriate anti-static
precautions before beginning any system installation. Improper grounding can cause
electrostatic discharge.
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1.
Power down the server (on page 24).
2.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3.
Remove the server from the rack (on page 24).
4.
Remove the access panel (on page 26).
5.
Install the backplane, and then tighten the thumbscrews.
Be sure the corners of the backplane are aligned under the tabs.
IMPORTANT: The Express Bay Bridge Card should only be installed in a slot with a x16
electrical connection, and with the required processor installed. For example, slot 1 is a x16
connection but requires processor 4 to also be installed.
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6.
Install the card into an available negotiable link PCI. For slot identification, see "I/O board
components (on page 11)."
7.
Connect the power and data cables.
Item
Description
1
Power connection to the system board
2
3
Data connection to drives 6 and 7
Data connection to drives 8 and 9
4
Data connection to drive 10
8.
Install the access panel (on page 26).
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9.
Remove all bezel blanks.
10.
Press the Do Not Remove button to open the release handle.
11.
Install the drives.
CAUTION: To prevent improper cooling and thermal damage, do not operate the server
unless all bays are populated with either a component or a blank.
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12.
Install the drive blank in any unused drive bays.
13.
Connect each power cord to the server.
14.
Connect each power cord to the power source.
15.
Power up the server ("Powering up the server" on page 24).
Stand-up SAS controller cable option
The SAS controller cable option is required to enable a PCIe slot-based controller to drive the internal top
bay drives. Otherwise, the drive indicator signaling will not correctly match the accessed drive. The
bottom bay SAS drives cannot be controlled by a PCIe slot-based controller.
CAUTION: To prevent damage to electrical components, take the appropriate anti-static
precautions before beginning any system installation. Improper grounding can cause
electrostatic discharge.
To install the component:
1.
Power down the server (on page 24).
2.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3.
Remove the access panel (on page 26).
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4.
Install the backplane, and then tighten the thumbscrews.
Be sure the corners of the backplane are aligned under the tabs.
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5.
Connect the optional SAS controller cable.
6.
Connect the power cable.
7.
Install the access panel (on page 26).
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8.
Remove all bezel blanks.
9.
Install the drives ("Drive option" on page 72, "Drive option" on page 73).
10.
Install blanks in unused drive bays.
11.
Connect each power cord to the server.
12.
Connect each power cord to the power source.
13.
Power up the server ("Powering up the server" on page 24).
Stand-up H240 HBA cable option
CAUTION: To prevent damage to electrical components, take the appropriate anti-static
precautions before beginning any system installation. Improper grounding can cause
electrostatic discharge.
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To install the component:
1.
2.
Power down the server (on page 24).
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3.
Remove the server from the rack (on page 24).
4.
Remove the access panel (on page 26).
5.
Disconnect the existing SAS cable from the SPI board and drive backplane.
6.
Install the Mini-SAS cable:
a. Connect the cable to the host bus adapter by attaching the cable end marked Port 1I to the upper
connector on the HBA, and then attaching the cable end marked Port 2I to the lower connector
on the HBA.
b. Install the HBA.
c. Route the Mini-SAS cable to the upper drive backplane.
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7.
Install the access panel (on page 26).
8.
Connect each power cord to the server.
9.
Connect each power cord to the power source.
10.
Power up the server ("Powering up the server" on page 24).
Power adapter cables option
WARNING: Do not install these cables in servers that do not specifically identify them in the
server documentation. Improper installation of these cables results in damage to the servers
and connecting cards and voids the warranty.
To install the component:
1.
2.
Power down the server (on page 24).
Remove all power:
a. Disconnect the power cord from the power source.
b. Disconnect the power cord from the server.
3.
Remove the server from the rack (on page 24).
4.
Remove the access panel (on page 26).
5.
Locate the I/O board auxiliary power connectors.
Item
Description
1
I/O board auxiliary power connector
2
I/O board auxiliary power connector
3
I/O board auxiliary power connector
4
I/O board auxiliary power connector
5
6
I/O board auxiliary power connector
I/O board auxiliary power connector
IMPORTANT: The PCIe slots provide 75W of power. The remaining wattage is supplied by
the power cable to obtain the total wattage required.
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IMPORTANT: High power PCIe cables report power allocation information used by the server
to calculate power supply redundancy rules. For the server to calculate the accurate number of
power supplies needed, use the lowest wattage power cable possible for the high- powered
PCIe card.
For example: if a user installs a 150-W PCIe card in the server and connects it to a 300-W
power cable, the server calculates the power needed as 300 watts instead of the 150 watts the
card uses. This situation results in the server requiring more power supplies than needed for
operation or redundancy when, in fact, the server may be sufficient with fewer power supplies.
Hewlett Packard Enterprise recommends fully populating the server with power supplies when
using high power PCIe cards.
6.
Connect the power cable.
7.
Install the access panel.
8.
Install the server into the rack ("Installing the server into the rack" on page 38).
9.
Connect each power cord to the server.
10.
Connect each power cord to the power source.
11.
Power up the server ("Powering up the server" on page 24).
Drive option
When adding hard drives to the server, observe the following general guidelines:
•
The system automatically sets all device numbers.
•
If only one hard drive is used, install it in the bay with the lowest device number.
•
Hard drives must be SFF types.
Drives should be the same capacity to provide the greatest storage space efficiency when drives are
grouped together into the same drive array.
For drive numbers, see "Drive bay numbering (on page 19)."
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Drive option
To install the component:
1.
Remove the drive blank.
2.
Install the drive.
3.
Determine the status of the drive from the hot-plug SAS drive LED combinations ("Hot-plug drive
LED definitions" on page 20).
4U rack bezel option
Removing the 4U rack bezel
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Installing the 4U rack bezel
Redundant hot-plug power supply option
The server supports up to four hot-plug power supplies. Install all power supplies to provide full
redundancy.
Hewlett Packard Enterprise recommends installing redundant hot-plug power supplies in pairs.
To confirm the redundancy of your configuration, see the power advisor at the Hewlett Packard Enterprise
website (http://www.hpe.com/info/poweradvisor/online).
WARNING: To reduce the risk of electric shock or damage to the equipment:
• Do not disable the power cord grounding plug. The grounding plug is an important safety
feature.
• Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all
times.
• Unplug the power cord from the power supply to disconnect power to the equipment.
• Do not route the power cord where it can be walked on or pinched by items placed against
it. Pay particular attention to the plug, electrical outlet, and the point where the cord extends
from the server.
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1.
Remove the power supply blank.
2.
Slide the power supply into the power supply bay until the device locks into place.
3.
Connect the power cord to the power supply.
4.
Connect the power cord to the power source.
5.
Be sure that the power supply LED is green.
6.
Be sure that the front panel external health LED is green ("Front panel LEDs and buttons" on page
7).
DC power supply option
Adding an additional power supply provides redundant power support to the unit if the primary power
supply fails. You do not have to power down the server before removing or installing a redundant hot-plug
power supply.
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75
WARNING: To reduce the risk of electric shock, fire, and damage to the equipment, you must
install this product in accordance with the following guidelines:
• This power supply is intended only for installation in Hewlett Packard Enterprise servers
located in a restricted access location.
• This power supply is not intended for direct connection to the DC supply branch circuit. Only
connect this power supply to a power distribution unit (PDU) that provides an independent
overcurrent-protected output for each DC power supply. Each output overcurrent-protected
device in the PDU must be suitable for interrupting fault current available from the DC
power source and must be rated no more than 60A.
• The PDU output must have a shut-off switch or a circuit breaker to disconnect power for
each power supply. To completely remove power from the power supply, disconnect power
at the PDU. The end product may have multiple power supplies. To remove all power from
the product, disconnect the power for each power supply.
• In accordance with applicable national requirements for Information Technology Equipment
and Telecommunications Equipment, this power supply only connects to DC power sources
that are classified as SELV or TNV. Generally, these requirements are based on the
International Standard for Information Technology Equipment, IEC 60950-1. In accordance
with local and regional electric codes and regulations, the DC source must have one pole
(Neutral/Return) reliably connected to earth ground.
• You must connect the power supply ground screw located on the front of the power supply
to a suitable ground (earth) terminal. In accordance with local and regional electric codes
and regulations, this terminal must be connected to a suitable building ground (earth)
terminal. Do not rely on the rack or cabinet chassis to provide adequate ground (earth)
continuity.
WARNING: To reduce the risk of personal injury from hot surfaces, observe the thermal
labels on each power supply or module.
WARNING: To reduce the risk of injury from electric shock hazards, do not open power
supplies. Refer all maintenance, upgrades, and servicing to qualified personnel.
WARNING: Remove power from the power supply before performing any installation steps or
maintenance on the power supply.
CAUTION: Electrostatic discharge (ESD) can damage electronic components. Be sure that
you are properly grounded (earthed) before beginning any installation procedure.
The following optional input can be purchased from an authorized reseller:
J6X42A—3 m (9.85 ft) 48 VDC Power Cable Kit
If you are not using an optional input cable, then cabling should be made in consultation with a licensed
electrician and be compliant with local code.
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To install the component:
1.
Remove the blank.
2.
Remove the ring tongue from the top of the PSU.
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77
3.
Crimp the ring tongue to the ground cable from the 48 V power source.
4.
Remove the black connector from the rear of the PSU.
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5.
Loosen the screws on the connector.
6.
Attach the ground (earthed) wire to the ground screw and washer and tighten to 13 lb-in of torque.
The ground wire must be connected before connecting the positive or negative lead wires.
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7.
Insert the wires into the connector block and tighten the screws to 10 lb-in of torque.
8.
Insert the connector into the PSU.
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9.
Attach the cables to the power supply handle with the hook-and-loop strap.
10.
Insert the power supply into the power supply bay until it clicks into place.
11.
Route the power cord. Use best practices when routing power cords and other cables. A cable
management arm is available to help with routing.
12.
Make sure the 48 V DC power source is off or the PDU breaker is in the off position, and then
connect the power cord to the 48 VDC power source or PDU.
13.
Turn on the 48 V power source or switch the PDU breaker to the on position to supply 48 V to the
power supply.
14.
Be sure that the green power supply LED is on.
Expansion board option
The server ships with 9 PCI Express expansion slots. Slots 1, 2, 3, 6, and 9 support dual-width expansion
boards. If a dual-width expansion board is installed in slot 6 or 9, a x8 slot is lost.
For more information, see "I/O board components (on page 11)."
CAUTION: To prevent improper cooling and thermal damage, do not operate the server
unless all expansion slots have either an expansion slot cover or an expansion board installed.
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To install the component:
1.
2.
Power down the server (on page 24).
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3.
Extend or remove the server from the rack ("Operations" on page 24).
4.
Remove the access panel (on page 26).
5.
Open the expansion board retainer, and then remove the expansion slot cover.
6.
Remove the PCI retainer screw.
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7.
Install the expansion board.
8.
Close the expansion slot retainer.
9.
Connect any required internal or external cables to the expansion board.
10.
Install the access panel (on page 26).
11.
Install the server in the rack ("Installing the server into the rack" on page 38).
12.
Connect each power cord to the server.
13.
Connect each power cord to the power source.
14.
Power up the server ("Powering up the server" on page 24).
Installing an expansion board
CAUTION: To prevent improper cooling and thermal damage, do not operate the server
unless all expansion slots have either an expansion slot cover or an expansion board installed.
To install the component:
1.
Power down the server (on page 24).
2.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3.
Extend or remove the server from the rack ("Operations" on page 24).
4.
Remove the access panel (on page 26).
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83
5.
Open the expansion board retainer, and then remove the expansion slot cover.
6.
Remove the PCI retainer screw.
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7.
Install the expansion board.
8.
Close the expansion slot retainer.
9.
Connect any required internal or external cables to the expansion board.
10.
Install the access panel (on page 26).
11.
Install the server in the rack ("Installing the server into the rack" on page 38).
12.
Connect each power cord to the server.
13.
Connect each power cord to the power source.
14.
Power up the server ("Powering up the server" on page 24).
FBWC module and capacitor pack option
CAUTION: The cache module connector does not use the industry-standard DDR3
mini-DIMMs. Do not use the controller with cache modules designed for other controller
models, because the controller can malfunction and you can lose data. Also, do not transfer
this cache module to an unsupported controller model, because you can lose data.
To install the component:
1.
Back up all data.
2.
Close all applications.
3.
Power down the server (on page 24).
4.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
CAUTION: In systems that use external data storage, be sure that the server is the first unit
to be powered down and the last to be powered back up. Taking this precaution ensures that
the system does not erroneously mark the drives as failed when the server is powered up.
5.
Extend the server from the rack (on page 25).
6.
Remove the access panel (on page 26).
7.
Remove the SPI board (on page 27).
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8.
Install the cache module.
9.
Connect the cable.
10.
Install the capacitor pack.
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86
11.
Install the SPI board (on page 28).
12.
Install the access panel (on page 26).
13.
Slide the server into the rack.
14.
Connect each power cord to the server.
15.
Connect each power cord to the power source.
16.
Power up the server ("Powering up the server" on page 24).
Trusted Platform Module option
For more information about product features, specifications, options, configurations, and compatibility,
see the product QuickSpecs on the Hewlett Packard Enterprise website (http://www.hpe.com/info/qs).
Use these instructions to install and enable a TPM on a supported server. This procedure includes three
sections:
1.
Installing the Trusted Platform Module board (on page 88).
2.
Retaining the recovery key/password (on page 87).
3.
Enabling the Trusted Platform Module (on page 89).
Enabling the TPM requires accessing BIOS/Platform Configuration (RBSU) in the UEFI System
Utilities ("HPE UEFI System Utilities" on page 98).
TPM installation requires the use of drive encryption technology, such as the Microsoft Windows
BitLocker Drive Encryption feature. For more information on BitLocker, see the Microsoft website
(http://www.microsoft.com).
CAUTION: Always observe the guidelines in this document. Failure to follow these
guidelines can cause hardware damage or halt data access.
When installing or replacing a TPM, observe the following guidelines:
•
Do not remove an installed TPM. Once installed, the TPM becomes a permanent part of the system
board.
•
When installing or replacing hardware, Hewlett Packard Enterprise service providers cannot enable
the TPM or the encryption technology. For security reasons, only the customer can enable these
features.
•
When returning a system board for service replacement, do not remove the TPM from the system
board. When requested, Hewlett Packard Enterprise Service provides a TPM with the spare system
board.
•
Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM
security rivet. Upon locating a broken or disfigured rivet on an installed TPM, administrators should
consider the system compromised and take appropriate measures to ensure the integrity of the
system data.
•
When using BitLocker, always retain the recovery key/password. The recovery key/password is
required to enter Recovery Mode after BitLocker detects a possible compromise of system integrity.
•
Hewlett Packard Enterprise is not liable for blocked data access caused by improper TPM use. For
operating instructions, see the encryption technology feature documentation provided by the
operating system.
Retaining the recovery key/password
The recovery key/password is generated during BitLocker setup, and can be saved and printed after
BitLocker is enabled. When using BitLocker, always retain the recovery key/password. The recovery
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87
key/password is required to enter Recovery Mode after BitLocker detects a possible compromise of
system integrity.
To help ensure maximum security, observe the following guidelines when retaining the recovery
key/password:
•
Always store the recovery key/password in multiple locations.
•
Always store copies of the recovery key/password away from the server.
•
Do not save the recovery key/password on the encrypted hard drive.
Installing the Trusted Platform Module board
WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment,
remove the power cord to remove power from the server. The front panel Power On/Standby
button does not completely shut off system power. Portions of the power supply and some
internal circuitry remain active until AC power is removed.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
1.
Power down the server (on page 24).
2.
Remove the access panel (on page 26).
3.
Extend the server from the rack (on page 25).
4.
Remove the SPI board (on page 27).
5.
Locate the TPM connector.
CAUTION: Any attempt to remove an installed TPM from the system board breaks or
disfigures the TPM security rivet. Upon locating a broken or disfigured rivet on an installed
TPM, administrators should consider the system compromised and take appropriate measures
to ensure the integrity of the system data.
6.
Install the TPM board. Press down on the connector to seat the board.
Hardware options installation
88
7.
Install the TPM security rivet by pressing the rivet firmly into the system board.
8.
Install the SPI board (on page 28).
9.
Install the access panel.
10.
Slide the server into the rack.
11.
Power up the server ("Powering up the server" on page 24).
Enabling the Trusted Platform Module
1.
During the server startup sequence, press the F9 key to access System Utilities.
2.
From the System Utilities screen, select System Configuration > BIOS/Platform Configuration
(RBSU) > Server Security.
3.
Select Trusted Platform Module Options and press the Enter key.
4.
Select Enabled to enable the TPM and BIOS secure startup. The TPM is fully functional in this
mode.
5.
Press the F10 key to save your selection.
6.
When prompted to save the change in System Utilities, press the Y key.
7.
Press the ESC key to exit System Utilities. Then, press the Enter key when prompted to reboot the
server.
The server then reboots a second time without user input. During this reboot, the TPM setting becomes
effective.
You can now enable TPM functionality in the OS, such as Microsoft Windows BitLocker or measured
boot.
CAUTION: When a TPM is installed and enabled on the server, data access is locked if you
fail to follow the proper procedures for updating the system or option firmware, replacing the
system board, replacing a hard drive, or modifying OS application TPM settings.
For more information on firmware updates and hardware procedures, see the HP Trusted Platform
Module Best Practices White Paper on the Hewlett Packard Enterprise Support Center website
(http://www.hpe.com/support/hpesc).
For more information on adjusting TPM usage in BitLocker, see the Microsoft website
(http://technet.microsoft.com/en-us/library/cc732774.aspx).
Hardware options installation
89
Cabling
SPI board cabling
Item
Description
1
Top SAS backplane connector
2
3
System Insights Display Power/UID connector
Front video/USB connector
Cabling 90
Front video/USB cabling
Systems Insight Display cabling
Cabling 91
Power supply data cabling
Standby power cabling
Cabling 92
Software and configuration utilities
Product QuickSpecs
For more information about product features, specifications, options, configurations, and compatibility,
see the product QuickSpecs on the Hewlett Packard Enterprise website (http://www.hpe.com/info/qs).
Server mode
The software and configuration utilities presented in this section operate in online mode, offline mode, or
in both modes.
Software or configuration utility
Server mode
HPE iLO (on page 93)
Online and Offline
Active Health System (on page 93)
Online and Offline
RESTful API support for iLO ("iLO RESTful API support" on page 94)
Online and Offline
Integrated Management Log (on page 95)
Online and Offline
HPE Insight Remote Support (on page 95)
Online
HPE Insight Online ("Insight Online" on page 96)
Online
Intelligent Provisioning (on page 97)
HPE Insight Diagnostics (on page 96)
Erase Utility (on page 97)
Offline
Online and Offline
Offline
Scripting Toolkit for Windows and Linux (on page 97)
Online
Service Pack for ProLiant (on page 98)
Online and Offline
HP Smart Update Manager (on page 98)
HPE UEFI System Utilities (on page 98)
HPE Smart Storage Administrator (on page 101)
FWUPDATE utility (on page 103)
Online and Offline
Offline
Online and Offline
Offline
HPE iLO
iLO is a remote server management processor embedded on the system boards of HPE ProLiant and
Synergy servers. iLO enables the monitoring and controlling of servers from remote locations. HPE iLO
management is a powerful tool that provides multiple ways to configure, update, monitor, and repair
servers remotely. iLO (Standard) comes preconfigured on HPE servers without an additional cost or
license.
Features that enhance server administrator productivity are licensed. For more information, see the iLO
documentation on the Hewlett Packard Enterprise website (http://www.hpe.com/info/ilo-docs).
Active Health System
The HPE Active Health System provides the following features:
•
Combined diagnostics tools/scanners
Software and configuration utilities
93
•
Always on, continuous monitoring for increased stability and shorter downtimes
•
Rich configuration history
•
Health and service alerts
•
Easy export and upload to Service and Support
The Active Health System monitors and records changes in the server hardware and system
configuration. The Active Health System assists in diagnosing problems and delivering rapid resolution if
server failures occur.
The Active Health System collects the following types of data:
•
Server model
•
Serial number
•
Processor model and speed
•
Storage capacity and speed
•
Memory capacity and speed
•
Firmware/BIOS
Active Health System does not collect information about Active Health System users' operations,
finances, customers, employees, partners, or data center, such as IP addresses, host names, user
names, and passwords. Active Health System does not parse or change operating system data from
third-party error event log activities, such as content created or passed through by the operating system.
The data that is collected is managed according to the Hewlett Packard Enterprise Data Privacy policy.
For more information see the Hewlett Packard Enterprise website (http://www.hpe.com/info/privacy).
The Active Health System, in conjunction with the system monitoring provided by Agentless Management
or SNMP Pass-thru, provides continuous monitoring of hardware and configuration changes, system
status, and service alerts for various server components.
The Agentless Management Service is available in the SPP, which can be downloaded from the Hewlett
Packard Enterprise website (http://www.hpe.com/servers/spp/download). The Active Health System
log can be downloaded manually from iLO 4 or HPE Intelligent Provisioning and sent to Hewlett Packard
Enterprise.
For more information, see the following documents:
•
iLO User Guide on the Hewlett Packard Enterprise website (http://www.hpe.com/info/ilo/docs)
•
Intelligent Provisioning User Guide on the Hewlett Packard Enterprise website
(http://www.hpe.com/info/intelligentprovisioning/docs)
iLO RESTful API support
HPE iLO 4 firmware version 2.00 and later includes the iLO RESTful API. The iLO RESTful API is a
management interface that server management tools can use to perform configuration, inventory, and
monitoring of the ProLiant server via iLO. The iLO RESTful API uses basic HTTPS operations (GET, PUT,
POST, DELETE, and PATCH) to submit or return JSON-formatted data with iLO web server.
HPE iLO 4 2.30 and later is Redfish 1.0-conformant while remaining backward compatible with the
existing iLO RESTful API.
HPE iLO 4 supports the iLO RESTful API with ProLiant Gen8 and later servers. For more information
about the iLO RESTful API, see the Hewlett Packard Enterprise website
(http://www.hpe.com/info/restfulinterface/docs).
Software and configuration utilities
94
Integrated Management Log
The IML records hundreds of events and stores them in an easy-to-view form. The IML timestamps each
event with 1-minute granularity.
You can view recorded events in the IML in several ways, including the following:
•
From within HPE SIM
•
From within UEFI System Utilities ("HPE UEFI System Utilities" on page 98)
•
From within the Embedded UEFI shell (on page 100)
•
From within operating system-specific IML viewers:
o
For Windows: IML Viewer
o
For Linux: IML Viewer Application
•
From within the iLO web interface
•
From within Insight Diagnostics ("HPE Insight Diagnostics" on page 96)
HPE Insight Remote Support
Hewlett Packard Enterprise strongly recommends that you register your device for remote support to
enable enhanced delivery of your Hewlett Packard Enterprise warranty, HPE support services, or Hewlett
Packard Enterprise contractual support agreement. Insight Remote Support supplements your monitoring
continuously to ensure maximum system availability by providing intelligent event diagnosis, and
automatic, secure submission of hardware event notifications to Hewlett Packard Enterprise, which will
initiate a fast and accurate resolution, based on your product’s service level. Notifications can be sent to
your authorized Hewlett Packard Enterprise Channel Partner for onsite service, if configured and
available in your country.
For more information, see Insight Remote Support and Insight Online Setup Guide for ProLiant Servers
and BladeSystem c-Class Enclosures on the Hewlett Packard Enterprise website
(http://www.hpe.com/info/insightremotesupport/docs). Insight Remote Support is available as part of
Hewlett Packard Enterprise Warranty, HPE support services, or Hewlett Packard Enterprise contractual
support agreement.
HPE Insight Remote Support central connect
When you use the embedded Remote Support functionality with ProLiant Gen8 and later server models
and BladeSystem c-Class enclosures, you can register a server or enclosure to communicate to Hewlett
Packard Enterprise through an Insight Remote Support centralized Hosting Device in your local
environment. All configuration and service event information is routed through the Hosting Device. This
information can be viewed by using the local Insight Remote Support user interface or the web-based
view in Insight Online.
For more information, see Insight Remote Support Release Notes on the Hewlett Packard Enterprise
website (http://www.hpe.com/info/insightremotesupport/docs).
HPE Insight Online direct connect
When you use the embedded Remote Support functionality with ProLiant Gen8 and later server models
and BladeSystem c-Class enclosures, you can register a server or enclosure to communicate directly to
Insight Online without the need to set up an Insight Remote Support centralized Hosting Device in your
local environment. Insight Online will be your primary interface for remote support information.
For more information, see the product documentation on the Hewlett Packard Enterprise website
(http://www.hpe.com/info/insightremotesupport/docs).
Software and configuration utilities
95
Insight Online
HPE Insight Online is a capability of the Support Center portal. Combined with Insight Remote Support
central connect or Insight Online direct connect, it automatically aggregates device health, asset, and
support information with contract and warranty information, and then secures it in a single, personalized
dashboard that is viewable from anywhere at any time. The dashboard organizes your IT and service data
to help you understand and respond to that information more quickly. With specific authorization from you,
an authorized Channel Partner can also view your IT environment remotely using Insight Online.
For more information about using Insight Online, see Insight Online User’s Guide on the Hewlett Packard
Enterprise website (http://www.hpe.com/info/enterprise/docs).
HPE ProLiant Pre-boot Health Summary
If the server will not start up, you can use iLO to display diagnostic information on an external monitor.
This feature is supported on servers that support external video and have a UID button or an SUV
connector. When power is available to the server but the server is not powered on, iLO runs on auxiliary
power and can take control of the server video adapter to display the HPE ProLiant Pre-boot Health
Summary.
For additional information, see the following documents:
•
iLO 4 User Guide — See the Hewlett Packard Enterprise website
(http://www.hpe.com/info/ilo/docs).
•
ProLiant Gen9 Troubleshooting Guide, Volume I: Troubleshooting — See "Troubleshooting
Resources (on page 107)."
HPE Insight Diagnostics
The Insight Diagnostics is a proactive server management tool, available in both offline and online
versions, that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify
server installations, troubleshoot problems, and perform repair validation.
The Insight Diagnostics Offline Edition performs various in-depth system and component testing while the
OS is not running. To run this utility, boot the server using Intelligent Provisioning (on page 97).
The Insight Diagnostics Online Edition is a web-based application that captures system configuration and
other related data needed for effective server management. Available in Microsoft Windows and Linux
versions, the utility helps to ensure proper system operation.
For more information or to download the utility, see the Hewlett Packard Enterprise website
(http://www.hpe.com/info/InsightDiagnostics). The Insight Diagnostics Online Edition is also available
in the SPP ("Service Pack for ProLiant" on page 98).
HPE Insight Diagnostics survey functionality
HPE Insight Diagnostics (on page 96) provides survey functionality that gathers critical hardware and
software information on ProLiant servers.
This functionality supports operating systems that are supported by the server. For operating systems
supported by the server, see the Hewlett Packard Enterprise website
(http://www.hpe.com/info/supportos).
If a significant change occurs between data-gathering intervals, the survey function marks the previous
information and overwrites the survey data files to reflect the latest changes in the configuration.
Survey functionality is installed with every Intelligent Provisioning-assisted Insight Diagnostics
installation, or it can be installed through the SPP ("Service Pack for ProLiant" on page 98).
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96
Intelligent Provisioning
Intelligent Provisioning is a single-server deployment tool embedded in ProLiant Gen8 and later servers
that simplifies ProLiant server setup, providing a reliable and consistent way to deploy ProLiant server
configurations:
•
Intelligent Provisioning assists with the OS installation process by preparing the system for installing
"off-the-shelf" and Hewlett Packard Enterprise branded versions of operating system software and
integrating optimized ProLiant server support software.
•
Intelligent Provisioning provides maintenance-related tasks using the Perform Maintenance window.
•
Intelligent Provisioning provides installation help for Microsoft Windows, Red Hat and SUSE Linux,
and VMware operating systems. For specific OS support, see the Intelligent Provisioning Release
Notes on the Hewlett Packard Enterprise website
(http://www.hpe.com/info/intelligentprovisioning/docs).
For more information about Intelligent Provisioning software, see the Hewlett Packard Enterprise website
(http://www.hpe.com/servers/intelligentprovisioning). For Intelligent Provisioning recovery media
downloads, see the Resources tab on the Hewlett Packard Enterprise website
(http://www.hpe.com/servers/intelligentprovisioning). For consolidated drive and firmware update
packages, see the Smart Update: Server Firmware and Driver Updates page on the Hewlett Packard
Enterprise website (http://www.hpe.com/info/SmartUpdate).
Erase Utility
CAUTION: Perform a backup before running the Erase Utility. The utility sets the system to
its original factory state, deletes the current hardware configuration information, including array
setup and disk partitioning, and erases all connected hard drives completely. Before using this
utility, see the instructions in the Intelligent Provisioning User Guide.
Use the Erase Utility to erase drives and Active Health System logs, and to reset UEFI System Utilities
settings. Run the Erase Utility if you must erase the system for the following reasons:
•
You want to install a new operating system on a server with an existing operating system.
•
You encounter an error when completing the steps of a factory-installed operating system
installation.
To access the Erase Utility, click the Perform Maintenance icon from the Intelligent Provisioning home
screen, and then select Erase.
For more information about the Erase Utility, see the Intelligent Provisioning User Guide on the Hewlett
Packard Enterprise website (http://www.hpe.com/info/intelligentprovisioning/docs).
Scripting Toolkit for Windows and Linux
The Scripting Toolkit for Windows and Linux is a server deployment product that delivers an unattended
automated installation for high-volume server deployments. The Scripting Toolkit is designed to support
ProLiant BL, ML, DL, and SL servers. The toolkit includes a modular set of utilities and important
documentation that describes how to apply these tools to build an automated server deployment process.
The Scripting Toolkit provides a flexible way to create standard server configuration scripts. These scripts
are used to automate many of the manual steps in the server configuration process. This automated
server configuration process cuts time from each deployment, making it possible to scale rapid,
high-volume server deployments.
For more information, and to download the Scripting Toolkit, see the Hewlett Packard Enterprise website
(http://www.hpe.com/servers/proliant/stk).
Software and configuration utilities
97
Service Pack for ProLiant
The SPP is a comprehensive systems software (drivers and firmware) solution delivered as a single
package with major server releases. This solution uses HP SUM as the deployment tool and is tested on
all supported ProLiant servers including ProLiant Gen8 and later servers.
SPP can be used in an online mode on a Windows or Linux hosted operating system, or in an offline mode
where the server is booted to an operating system included on the ISO file so that the server can be
updated automatically with no user interaction or updated in interactive mode.
For more information or to download SPP, see one of the following pages on the Hewlett Packard
Enterprise website:
•
Service Pack for ProLiant download page (http://www.hpe.com/servers/spp/download)
•
Smart Update: Server Firmware and Driver Updates page
(http://www.hpe.com/info/SmartUpdate)
HP Smart Update Manager
HP SUM is a product used to install and update firmware, drivers, and systems software on ProLiant
servers. The HP SUM provides a GUI and a command-line scriptable interface for deployment of systems
software for single or one-to-many ProLiant servers and network-based targets, such as iLOs, OAs, and
VC Ethernet and Fibre Channel modules.
For more information about HP SUM, see the product page on the Hewlett Packard Enterprise website
(http://www.hpe.com/servers/hpsum).
To download HP SUM, see the Hewlett Packard Enterprise website
(http://www.hpe.com/servers/hpsum/download).
To access the HP Smart Update Manager User Guide, see the HP SUM Information Library
(http://www.hpe.com/info/hpsum/documentation).
HPE UEFI System Utilities
The UEFI System Utilities is embedded in the system ROM. The UEFI System Utilities enable you to
perform a wide range of configuration activities, including:
•
Configuring system devices and installed options
•
Enabling and disabling system features
•
Displaying system information
•
Selecting the primary boot controller
•
Configuring memory options
•
Selecting a language
•
Launching other pre-boot environments such as the Embedded UEFI Shell and Intelligent
Provisioning
For more information on the UEFI System Utilities, see the HPE UEFI System Utilities User Guide for HPE
ProLiant Gen9 Servers on the Hewlett Packard Enterprise website
(http://www.hpe.com/info/uefi/docs).
Scan the QR code located at the bottom of the screen to access mobile-ready online help for the UEFI
System Utilities and UEFI Shell. For on-screen help, press F1.
Software and configuration utilities
98
Using UEFI System Utilities
To use the UEFI System Utilities, use the following keys.
Action
Key
Access System Utilities
F9 during server POST
Navigate menus
Select items
Save selections
Access Help for a highlighted configuration
option*
Up and Down arrows
Enter
F10
F1
*Scan the QR code on the screen to access online help for the UEFI System Utilities and UEFI Shell.
Default configuration settings are applied to the server at one of the following times:
•
Upon the first system power-up
•
After defaults have been restored
Default configuration settings are sufficient for typical server operations; however, you can modify
configuration settings as needed. The system prompts you for access to the UEFI System Utilities each
time the system is powered up.
Flexible boot control
This feature enables you to do the following:
•
Add Boot Options
o
Browse all FAT16 and FAT32 file systems.
o
Select an X64 UEFI application with an .EFI extension to add as a new UEFI boot option, such as
an OS boot loader or other UEFI application.
The new boot option is appended to the boot order list. When you select a file, you are prompted
to enter the boot option description (which is then displayed in the Boot menu), as well as any
optional data to be passed to an .EFI application.
•
Boot to System Utilities
After pre-POST, the boot options screen appears. During this time, you can access the UEFI System
Utilities by pressing the F9 key.
•
Choose between supported modes: Legacy BIOS Boot Mode or UEFI Boot Mode
IMPORTANT: If the default boot mode settings are different than the user defined settings,
the system may not boot the OS installation if the defaults are restored. To avoid this issue, use
the User Defined Defaults feature in UEFI System Utilities to override the factory default
settings.
For more information, see the HPE UEFI System Utilities User Guide for HPE ProLiant Gen9 Servers on
the Hewlett Packard Enterprise website (http://www.hpe.com/info/uefi/docs).
Restoring and customizing configuration settings
You can reset all configuration settings to the factory default settings, or you can restore system default
configuration settings, which are used instead of the factory default settings.
You can also configure default settings as necessary, and then save the configuration as the custom
default configuration. When the system loads the default settings, it uses the custom default settings
instead of the factory defaults.
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99
Secure Boot configuration
Secure Boot is integrated in the UEFI specification on which the Hewlett Packard Enterprise
implementation of UEFI is based. Secure Boot is completely implemented in the BIOS and does not
require special hardware. It ensures that each component launched during the boot process is digitally
signed and that the signature is validated against a set of trusted certificates embedded in the UEFI BIOS.
Secure Boot validates the software identity of the following components in the boot process:
•
UEFI drivers loaded from PCIe cards
•
UEFI drivers loaded from mass storage devices
•
Pre-boot UEFI shell applications
•
OS UEFI boot loaders
Once enabled, only firmware components and operating systems with boot loaders that have an
appropriate digital signature can execute during the boot process. Only operating systems that support
Secure Boot and have an EFI boot loader signed with one of the authorized keys can boot when Secure
Boot is enabled. For more information about supported operating systems, see the HPE UEFI System
Utilities and Shell Release Notes for HPE ProLiant Gen9 Servers on the Hewlett Packard Enterprise
website (http://www.hpe.com/info/uefi/docs).
A physically present user can customize the certificates embedded in the UEFI BIOS by adding/removing
their own certificates.
When Secure Boot is enabled, the System Maintenance Switch does not restore all manufacturing
defaults when set to the ON position. For security reasons, the following are not restored to defaults when
the System Maintenance Switch is in the ON position:
•
Secure Boot is not disabled and remains enabled.
•
The Boot Mode remains in UEFI Boot Mode even if the default boot mode is Legacy Boot Mode.
•
The Secure Boot Database is not restored to its default state.
•
iSCSI Software Initiator configuration settings are not restored to defaults.
Embedded UEFI shell
The system BIOS in all ProLiant Gen9 servers includes an Embedded UEFI Shell in the ROM. The UEFI
Shell environment provides an API, a command line prompt, and a set of CLIs that allow scripting, file
manipulation, and system information. These features enhance the capabilities of the UEFI System
Utilities.
For more information, see the following documents:
•
HPE UEFI Shell User Guide for HPE ProLiant Gen9 Servers on the Hewlett Packard Enterprise
website (http://www.hpe.com/info/uefi/docs)
•
UEFI Shell Specification on the UEFI website (http://www.uefi.org/specifications)
Embedded Diagnostics option
The system BIOS in all ProLiant Gen9 servers includes an Embedded Diagnostics option in the ROM.
The Embedded Diagnostics option can run comprehensive diagnostics of the server hardware, including
processors, memory, drives, and other server components.
For more information on the Embedded Diagnostics option, see the HPE UEFI System Utilities User
Guide for HPE ProLiant Gen9 Servers on the Hewlett Packard Enterprise website
(http://www.hpe.com/info/uefi/docs).
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100
iLO RESTful API support for UEFI
The ProLiant Gen9 servers include support for a UEFI compliant System BIOS, along with UEFI System
Utilities and Embedded UEFI Shell pre-boot environments. ProLiant Gen9 servers also support
configuring the UEFI BIOS settings using the ILO RESTful API, a management interface that server
management tools can use to perform configuration, inventory, and monitoring of a ProLiant server. The
ILO RESTful API uses basic HTTPS operations (GET, PUT, POST, DELETE, and PATCH) to submit or
return JSON-formatted data with iLO web server.
For more information about the ILO RESTful API and the RESTful Interface Tool, see the Hewlett Packard
Enterprise website (http://www.hpe.com/info/restfulinterface/docs).
Re-entering the server serial number and product ID
After you replace the system board, you must re-enter the server serial number and the product ID.
1.
During the server startup sequence, press the F9 key to access UEFI System Utilities.
2.
Select the System Configuration > BIOS/Platform Configuration (RBSU) > Advanced Options
> Advanced System ROM Options > Serial Number, and then press the Enter key.
3.
Enter the serial number and press the Enter key. The following message appears:
The serial number should only be modified by qualified service personnel.
This value should always match the serial number located on the chassis.
4.
Press the Enter key to clear the warning.
5.
Enter the serial number and press the Enter key.
6.
Select Product ID. The following warning appears:
Warning: The Product ID should ONLY be modified by qualified service
personnel. This value should always match the Product ID located on the
chassis.
7.
Enter the product ID and press the Enter key.
8.
Press the F10 key to confirm exiting System Utilities. The server automatically reboots.
Utilities and features
HPE Smart Storage Administrator
The HPE SSA is a configuration and management tool for HPE Smart Array controllers. Starting with HPE
ProLiant Gen8 servers, HPE SSA replaces ACU with an enhanced GUI and additional configuration
features.
The HPE SSA exists in three interface formats: the HPE SSA GUI, the HPE SSA CLI, and HPE SSA
Scripting. Although all formats provide support for configuration tasks, some of the advanced tasks are
available in only one format.
Some HPE SSA features include the following:
•
Supports online array capacity expansion, logical drive extension, assignment of online spares, and
RAID or stripe size migration
•
Provides diagnostic and SmartSSD Wear Gauge functionality on the Diagnostics tab
•
For supported controllers, provides access to additional features.
For more information about HPE SSA, see the Hewlett Packard Enterprise website
(http://www.hpe.com/servers/ssa).
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101
Automatic Server Recovery
ASR is a feature that causes the system to restart when a catastrophic operating system error occurs,
such as a blue screen, ABEND, or panic. A system fail-safe timer, the ASR timer, starts when the System
Management driver, also known as the Health Driver, is loaded. When the operating system is functioning
properly, the system periodically resets the timer. However, when the operating system fails, the timer
expires and restarts the server.
ASR increases server availability by restarting the server within a specified time after a system hang. You
can disable ASR from the System Management Homepage or through UEFI System Utilities.
USB support
Hewlett Packard Enterprise provides both standard USB 2.0 support and legacy USB 2.0 support.
Standard support is provided by the OS through the appropriate USB device drivers. Before the OS loads,
Hewlett Packard Enterprise provides support for USB devices through legacy USB support, which is
enabled by default in the system ROM.
Legacy USB support provides USB functionality in environments where USB support is not available
normally. Specifically, Hewlett Packard Enterprise provides legacy USB functionality for the following:
•
POST (system boot)
•
UEFI System Utilities
•
Pre-boot UEFI shell
•
DOS
•
Operating environments which do not provide native USB support
External USB functionality
Hewlett Packard Enterprise provides external USB support to enable local connection of USB devices for
server administration, configuration, and diagnostic procedures.
For additional security, external USB functionality can be disabled through USB options in UEFI System
Utilities.
Redundant ROM support
The server enables you to upgrade or configure the ROM safely with redundant ROM support. The server
has a single ROM that acts as two separate ROM images. In the standard implementation, one side of the
ROM contains the current ROM program version, while the other side of the ROM contains a backup
version.
NOTE: The server ships with the same version programmed on each side of the ROM.
Safety and security benefits
When you flash the system ROM, the flashing mechanism writes over the backup ROM and saves the
current ROM as a backup, enabling you to switch easily to the alternate ROM version if the new ROM
becomes corrupted for any reason. This feature protects the existing ROM version, even if you
experience a power failure while flashing the ROM.
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102
Keeping the system current
Access to Hewlett Packard Enterprise Support Materials
Access to some updates for ProLiant Servers may require product entitlement when accessed through
the Hewlett Packard Enterprise Support Center support portal. Hewlett Packard Enterprise recommends
that you have an HP Passport set up with relevant entitlements. For more information, see the Hewlett
Packard Enterprise website (http://www.hpe.com/support/AccessToSupportMaterials).
Updating firmware or System ROM
Multiple methods exist to update the firmware or System ROM:
•
Service Pack for ProLiant (on page 98)
•
FWUPDATE utility (on page 103)
•
FWUpdate command from within the Embedded UEFI shell (on page 104)
•
Firmware Update application in UEFI System Utilities ("Firmware Update application in the UEFI
System Utilities" on page 104)
•
Online Flash components (on page 104)
Product entitlement is required to perform updates. For more information, see "Accessing updates (on
page 115)."
FWUPDATE utility
The FWUPDATE utility enables you to upgrade the system firmware (BIOS).
To use the utility to upgrade the firmware:
1.
Download the FWUPDATE flash component from the Hewlett Packard Enterprise Support Center
website (http://www.hpe.com/support/hpesc).
2.
Save the FWUPDATE flash components to a USB key.
3.
Set the boot order so the USB key will boot first using one of the following options:
o
Configure the boot order so the USB key is the first bootable device.
o
Press F11 (Boot Menu) when prompted during system boot to access the One-Time Boot
Menu. This menu allows you to select the boot device for a specific boot and does not modify the
boot order configuration settings.
4.
Insert the USB key into an available USB port.
5.
Boot the system.
The FWUPDATE utility checks the system and provides a choice (if more than one exists) of
available firmware revisions.
To download the flash components, see the Hewlett Packard Enterprise Support Center website
(http://www.hpe.com/support/hpesc).
For more information about the One-Time Boot Menu, see the HPE UEFI System Utilities User Guide for
HPE ProLiant Gen9 Servers on the Hewlett Packard Enterprise website
(http://www.hpe.com/info/uefi/docs).
Software and configuration utilities
103
FWUpdate command from within the Embedded UEFI Shell
For systems configured in either boot mode, update the firmware:
1.
Access the System ROM Flash Binary component for your server from the Hewlett Packard
Enterprise Support Center website (http://www.hpe.com/support/hpesc). When searching for the
component, always select OS Independent to locate the binary file.
2.
Copy the binary file to a USB media or iLO virtual media.
3.
Attach the media to the server.
4.
Boot to Embedded Shell.
5.
To obtain the assigned file system volume for the USB key, enter Map –r . For more information
about accessing a file system from the shell, see the HPE UEFI Shell User Guide for HPE ProLiant
Gen9 Servers on the Hewlett Packard Enterprise website (http://www.hpe.com/info/uefi/docs).
6.
Change to the file system that contains the System ROM Flash Binary component for your server.
Enter one of the fsx file systems available, such as fs0 or fs1, and press Enter.
7.
Use the cd command to change from the current directory to the directory that contains the binary
file.
8.
Enter fwupdate –d BIOS -f <filename> to flash the system ROM.
For help on the FWUPDATE command, enter the command:
help fwupdate -b
9.
Reboot the server. A reboot is required after the firmware update for the updates to take effect and
for hardware stability to be maintained.
For more information about the commands used in this procedure, see the HPE UEFI Shell User Guide
for HPE ProLiant Gen9 Servers on the Hewlett Packard Enterprise website
(http://www.hpe.com/info/uefi/docs).
Firmware Update application in the UEFI System Utilities
For systems configured in either boot mode, update the firmware:
1.
Access the System ROM Flash Binary component for your server from the Hewlett Packard
Enterprise Support Center website (http://www.hpe.com/support/hpesc). When searching for the
component, always select OS Independent to find the component.
2.
Copy the binary file to a USB media or iLO virtual media.
3.
Attach the media to the server.
4.
During POST, press F9 to enter System Utilities.
5.
Select Embedded Applications → Firmware Update → System ROM → Select Firmware File.
6.
Select the device containing the flash file.
7.
Select the flash file. This step may take a few moments to complete.
8.
Select Start firmware update and allow the process to complete.
9.
Reboot the server. A reboot is required after the firmware update for the updates to take effect and
for hardware stability to be maintained.
Online Flash components
This component provides updated system firmware that can be installed directly on supported operating
systems. Additionally, when used in conjunction with the HP SUM ("HP Smart Update Manager" on page
98), this Smart Component allows the user to update firmware on remote servers from a central location.
This remote deployment capability eliminates the need for the user to be physically present at the server
to perform a firmware update.
Software and configuration utilities
104
Drivers
IMPORTANT: Always perform a backup before installing or updating device drivers.
The server includes new hardware that may not have driver support on all OS installation media.
If you are installing an Intelligent Provisioning-supported OS, use Intelligent Provisioning (on page 97)
and its Configure and Install feature to install the OS and latest supported drivers.
If you do not use Intelligent Provisioning to install an OS, drivers for some of the new hardware are
required. These drivers, as well as other option drivers, ROM images, and value-add software can be
downloaded as part of an SPP.
If you are installing drivers from SPP, be sure that you are using the latest SPP version that your server
supports. To verify that your server is using the latest supported version and for more information about
SPP, see the Hewlett Packard Enterprise website (http://www.hpe.com/servers/spp/download).
To locate the drivers for a particular server, go to the Hewlett Packard Enterprise Support Center website
(http://www.hpe.com/support/hpesc). Under Select your HPE product, enter the product name or
number and click Go.
Software and firmware
Software and firmware should be updated before using the server for the first time, unless any installed
software or components require an older version.
For system software and firmware updates, use one of the following sources:
•
Download the SPP ("Service Pack for ProLiant" on page 98) from the Hewlett Packard Enterprise
website (http://www.hpe.com/servers/spp/download).
•
Download individual drivers, firmware, or other systems software components from the server
product page in the Hewlett Packard Enterprise Support Center website
(http://www.hpe.com/support/hpesc).
Operating System Version Support
For information about specific versions of a supported operating system, refer to the operating system
support matrix (http://www.hpe.com/info/ossupport).
Version control
The VCRM and VCA are web-enabled Insight Management Agents tools that SIM uses to schedule
software update tasks to the entire enterprise.
•
VCRM manages the repository for SPP. Administrators can view the SPP contents or configure
VCRM to automatically update the repository with internet downloads of the latest software and
firmware from Hewlett Packard Enterprise.
•
VCA compares installed software versions on the node with updates available in the VCRM
managed repository. Administrators configure VCA to point to a repository managed by VCRM.
For more information about version control tools, see the Systems Insight Manager User Guide, the
Version Control Agent User Guide, and the Version Control Repository Manager User Guide on the
Hewlett Packard Enterprise website (http://www.hpe.com/info/enterprise/docs).
1.
Select HP Insight Management from the available options in Products and Solutions.
2.
Select HP Version Control from the available options in Insight Management.
3.
Download the latest document.
Software and configuration utilities
105
Operating systems and virtualization software support for
ProLiant servers
For information about specific versions of a supported operating system, see the Hewlett Packard
Enterprise website (http://www.hpe.com/info/ossupport).
HPE Technology Service Portfolio
Connect to Hewlett Packard Enterprise for assistance on the journey to the new style of IT. The Hewlett
Packard Enterprise Technology Services delivers confidence and reduces risk to help you realize agility
and stability in your IT infrastructure.
Utilize our consulting expertise in the areas of private or hybrid cloud computing, big data and mobility
requirements, improving data center infrastructure and better use of today’s server, storage and
networking technology. For more information, see the Hewlett Packard Enterprise website
(http://www.hpe.com/services/consulting).
Our support portfolio covers services for server, storage and networking hardware and software plus the
leading industry standard operating systems. Let us work proactively with you to prevent problems. Our
flexible choices of hardware and software support coverage windows and response times help resolve
problems faster, reduce unplanned outages and free your staff for more important tasks. For more
information, see the Hewlett Packard Enterprise website (http://www.hpe.com/services/support).
Tap into our knowledge, expertise, innovation and world-class services to achieve better results. Access
and apply technology in new ways to optimize your operations and you’ll be positioned for success.
Change control and proactive notification
Hewlett Packard Enterprise offers Change Control and Proactive Notification to notify customers 30 to
60 days in advance of upcoming hardware and software changes on Hewlett Packard Enterprise
commercial products.
For more information, see the Hewlett Packard Enterprise website (http://www.hpe.com/info/pcn).
Software and configuration utilities
106
Troubleshooting
Troubleshooting resources
The HPE ProLiant Gen9 Troubleshooting Guide, Volume I: Troubleshooting provides procedures for
resolving common problems and comprehensive courses of action for fault isolation and identification,
issue resolution, and software maintenance on ProLiant servers and server blades. To view the guide,
select a language:
•
English (http://www.hpe.com/support/Gen9_TSG_en)
•
French (http://www.hpe.com/support/Gen9_TSG_fr)
•
Spanish (http://www.hpe.com/support/Gen9_TSG_es)
•
German (http://www.hpe.com/support/Gen9_TSG_de)
•
Japanese (http://www.hpe.com/support/Gen9_TSG_ja)
•
Simplified Chinese (http://www.hpe.com/support/Gen9_TSG_zh_cn)
The HPE ProLiant Gen9 Troubleshooting Guide, Volume II: Error Messages provides a list of error
messages and information to assist with interpreting and resolving error messages on ProLiant servers
and server blades. To view the guide, select a language:
•
English (http://www.hpe.com/support/Gen9_EMG_en)
•
French (http://www.hpe.com/support/Gen9_EMG_fr)
•
Spanish (http://www.hpe.com/support/Gen9_EMG_es)
•
German (http://www.hpe.com/support/Gen9_EMG_de)
•
Japanese (http://www.hpe.com/support/Gen9_EMG_ja)
•
Simplified Chinese (http://www.hpe.com/support/Gen9_EMG_zh_cn)
Troubleshooting 107
Battery replacement
If the server no longer automatically displays the correct date and time, you might need to replace the
battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years.
WARNING: The computer contains an internal lithium manganese dioxide, a vanadium
pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not
properly handled. To reduce the risk of personal injury:
• Do not attempt to recharge the battery.
• Do not expose the battery to temperatures higher than 60°C (140°F).
• Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.
• Replace only with the spare designated for this product.
To remove the component:
1.
Power down the server (on page 24).
2.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3.
Extend the server from the rack (on page 25).
4.
Remove the access panel (on page 26).
5.
Remove the SPI board (on page 27).
6.
Remove the battery.
IMPORTANT: Replacing the system board battery resets the system ROM to its default
configuration. After replacing the battery, reconfigure the system through UEFI System
Utilities.
IMPORTANT: To avoid a mismatch between boot modes, Hewlett Packard Enterprise
recommends setting system maintenance switch 7 to the same BIOS boot mode the server is
deployed in. Otherwise, the storage controller may not recognize the OS installed on the
storage media.
For more information, see "System Maintenance Switch (on page 12)."
Battery replacement
108
To replace the component, reverse the removal procedure.
For more information about battery replacement or proper disposal, contact an authorized reseller or an
authorized service provider ("Support and other resources" on page 115).
Battery replacement
109
Warranty and regulatory information
Warranty information
HPE ProLiant and x86 Servers and Options
(http://www.hpe.com/support/ProLiantServers-Warranties)
HPE Enterprise Servers (http://www.hpe.com/support/EnterpriseServers-Warranties)
HPE Storage Products (http://www.hpe.com/support/Storage-Warranties)
HPE Networking Products (http://www.hpe.com/support/Networking-Warranties)
Regulatory information
Safety and regulatory compliance
For important safety, environmental, and regulatory information, see Safety and Compliance Information
for Server, Storage, Power, Networking, and Rack Products, available at the Hewlett Packard Enterprise
website (http://www.hpe.com/support/Safety-Compliance-EnterpriseProducts).
Belarus Kazakhstan Russia marking
Manufacturer and Local Representative Information
Manufacturer information:
Hewlett Packard Enterprise Company, 3000 Hanover Street, Palo Alto, CA 94304 U.S.
Local representative information Russian:
•
Russia:
•
Belarus:
•
Kazakhstan:
Warranty and regulatory information
110
Local representative information Kazakh:
•
Russia:
•
Belarus:
•
Kazakhstan:
Manufacturing date:
The manufacturing date is defined by the serial number.
CCSYWWZZZZ (serial number format for this product)
Valid date formats include:
•
YWW, where Y indicates the year counting from within each new decade, with 2000 as the starting
point; for example, 238: 2 for 2002 and 38 for the week of September 9. In addition, 2010 is indicated
by 0, 2011 by 1, 2012 by 2, 2013 by 3, and so forth.
•
YYWW, where YY indicates the year, using a base year of 2000; for example, 0238: 02 for 2002 and
38 for the week of September 9.
Turkey RoHS material content declaration
Ukraine RoHS material content declaration
Warranty and regulatory information
111
Specifications
Environmental specifications
Specification
Value
Temperature range*
Operating
10°C to 35°C (50°F to 95°F)
Shipping
-40°C to 70°C (-40°F to 158°F)
Maximum wet bulb temperature 28°C (82.4°F)
Relative humidity
(noncondensing)**
Operating
Nonoperating
10% to 90%
5% to 95%
* All temperature ratings shown are for sea level. An altitude derating of 1°C per 300 m (1.8°F per 1,000 ft) to 3,048 m
(10,000 ft) is applicable. No direct sunlight allowed.
** Storage maximum humidity of 95% is based on a maximum temperature of 45°C (113°F). Altitude maximum for
storage corresponds to a pressure minimum of 70 kPa.
Mechanical specifications
Specification
Value
Height
17.5 cm (6.88 in)
Depth
Width
73.6 cm (29 in)
44.4 cm (17.48 in)
Weight (maximum)
52.87 kg (116.56 lb)
Weight (no drives installed)
32.18 kg (70.94 lb)
Power supply specifications
Depending on installed options, the server is configured with one of the following power supplies:
•
HPE 1200 W Common Slot Platinum Plus Hot-Plug Power Supply (94% efficiency) (on page 112)
•
HPE 1500 W Common Slot -48 VDC Hot-plug Power Supply (on page 113)
•
HPE 1500 W Common Slot Platinum Plus Hot-Plug Power Supply (94% efficiency) (on page 114)
•
For detailed power supply specifications, see the server QuickSpecs on the Hewlett Packard
Enterprise website (http://www.hpe.com/info/qs).
HPE 1200 W Common Slot Platinum Plus Hot-Plug Power
Supply (94% efficiency)
Specification
Value
Input requirements
Rated input voltage
100 VAC,100 to 120 VAC
Specifications
112
Rated input frequency
50 Hz to 60 Hz
Rated input current
•
•
•
9.2 A at 100 VAC
9.5 A at 110 to 120 VAC
6.6 A at 200 to 240 VAC
Maximum rated input power
•
•
1000 W at 120 VAC input
1320 W at 230 VAC input
BTUs per hour
•
•
3408 at 120 VAC input
4500 at 230 VAC input
•
800 W at 100 VAC input (low
line)
900 W at 108 V to 132 VAC
input (low line)
1200 W at 200 V to 240 VAC
input (high line)
Power supply output
Power supply output
•
•
Rated steady-state power
•
•
•
800 W at 100 VAC input
900 W at 120 VAC input
1200 W at 200 V to 240 VAC
input
Maximum peak power
•
•
•
800 W at 100 VAC input
900 W at 120 VAC input
1200 W at 200 V to 240 VAC
input
HPE 1500 W Common Slot -48 VDC Hot-plug Power Supply
Specification
Value
Input requirements
Rated input voltage
-40 VDC to -72 VDC
Rated input current
•
•
•
42.0 A at -40 VDC input
33.5 A at -48 VDC input
22.2 A at -72 VDC input
Rated input power (W)
•
•
•
1621 W at -40 VDC input
1607 W at -48 VDC input,
nominal input
1598 W at -72 VDC input
•
•
•
5530 at -40 VDC input
5484 at -48 VDC input
5451 at -72 VDC input
Rated input power (BTUs per
hour)
Power supply output
Rated steady-state power (W) 1500 W at -40 VDC to -72 VDC
1500 W at -40 VDC to -72 VDC
Maximum peak power (W)
CAUTION: This equipment is designed to permit the connection of the earthed conductor of
the DC supply circuit to the earthing conductor at the equipment.
If this connection is made, all of the following must be met:
• This equipment must be connected directly to the DC supply system earthing electrode
conductor or to a bonding jumper from an earthing terminal bar or bus to which the DC
Specifications
113
supply system earthing electrode conductor is connected.
• This equipment must be located in the same immediate area (such as adjacent cabinets) as
any other equipment that has a connection between the earthed conductor of the same DC
supply circuit and the earthing conductor, and also the point of earthing of the DC system.
The DC system must be earthed elsewhere.
• The DC supply source is to be located within the same premises as the equipment.
• Switching or disconnecting devices must not be in the earthed circuit conductor between
the DC source and the point of connection of the earthing electrode conductor.
CAUTION: To reduce the risk of electric shock or energy hazards:
• This equipment must be installed by trained service personnel, as defined by the NEC and
IEC 60950-1, Second Edition, the standard for Safety of Information Technology
Equipment.
• Connect the equipment to a reliably grounded SELV source. An SELV source is a
secondary circuit that is designed so normal and single fault conditions do not cause the
voltages to exceed a safe level (60 V DC).
• The branch circuit overcurrent protection must be rated 24 A.
HPE 1500 W Common Slot Platinum Plus Hot-Plug Power
Supply (94% efficiency)
Specification
Value
Input requirements
Rated input voltage
200 to 240 VAC
Rated input frequency
50 Hz to 60 Hz
Rated input current
8.3 A at 200 VAC
Maximum rated input power
1652 W at 230 VAC input
BTUs per hour
5637 at 230 VAC input
Power supply output
Power supply output
1500 W
Rated steady-state power
1500 W at 200 V to 240 VAC
input
Maximum peak power
1500 W at 200 V to 240 VAC
input
Specifications
114
Support and other resources
Accessing Hewlett Packard Enterprise Support
•
For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website
(http://www.hpe.com/assistance).
•
To access documentation and support services, go to the Hewlett Packard Enterprise Support
Center website (http://www.hpe.com/support/hpesc).
Information to collect
•
Technical support registration number (if applicable)
•
Product name, model or version, and serial number
•
Operating system name and version
•
Firmware version
•
Error messages
•
Product-specific reports and logs
•
Add-on products or components
•
Third-party products or components
Accessing updates
•
Some software products provide a mechanism for accessing software updates through the product
interface. Review your product documentation to identify the recommended software update
method.
•
To download product updates, go to either of the following:
•
o
Hewlett Packard Enterprise Support Center Get connected with updates page
(http://www.hpe.com/support/e-updates)
o
Software Depot website (http://www.hpe.com/support/softwaredepot)
To view and update your entitlements, and to link your contracts and warranties with your profile, go
to the Hewlett Packard Enterprise Support Center More Information on Access to Support
Materials page (http://www.hpe.com/support/AccessToSupportMaterials).
IMPORTANT: Access to some updates might require product entitlement when accessed
through the Hewlett Packard Enterprise Support Center. You must have an HP Passport set up
with relevant entitlements.
Websites
•
Hewlett Packard Enterprise Information Library (http://www.hpe.com/info/enterprise/docs)
•
Hewlett Packard Enterprise Support Center (http://www.hpe.com/support/hpesc)
•
Contact Hewlett Packard Enterprise Worldwide (http://www.hpe.com/assistance)
Support and other resources
115
•
Subscription Service/Support Alerts (http://www.hpe.com/support/e-updates)
•
Software Depot (http://www.hpe.com/support/softwaredepot)
•
Customer Self Repair (http://www.hpe.com/support/selfrepair)
•
Insight Remote Support (http://www.hpe.com/info/insightremotesupport/docs)
•
Serviceguard Solutions for HP-UX (http://www.hpe.com/info/hpux-serviceguard-docs)
•
Single Point of Connectivity Knowledge (SPOCK) Storage compatibility matrix
(http://www.hpe.com/storage/spock)
•
Storage white papers and analyst reports (http://www.hpe.com/storage/whitepapers)
Customer Self Repair
Hewlett Packard Enterprise products are designed with many Customer Self Repair (CSR) parts to
minimize repair time and allow for greater flexibility in performing defective parts replacement. If during
the diagnosis period Hewlett Packard Enterprise (or Hewlett Packard Enterprise service providers or
service partners) identifies that the repair can be accomplished by the use of a CSR part, Hewlett Packard
Enterprise will ship that part directly to you for replacement. There are two categories of CSR parts:
•
Mandatory—Parts for which customer self repair is mandatory. If you request Hewlett Packard
Enterprise to replace these parts, you will be charged for the travel and labor costs of this service.
•
Optional—Parts for which customer self repair is optional. These parts are also designed for
customer self repair. If, however, you require that Hewlett Packard Enterprise replace them for you,
there may or may not be additional charges, depending on the type of warranty service designated
for your product.
NOTE: Some Hewlett Packard Enterprise parts are not designed for customer self repair. In order to
satisfy the customer warranty, Hewlett Packard Enterprise requires that an authorized service provider
replace the part. These parts are identified as "No" in the Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same day or four-hour delivery may be offered at an additional charge where geography
permits. If assistance is required, you can call the Hewlett Packard Enterprise Support Center and a
technician will help you over the telephone. Hewlett Packard Enterprise specifies in the materials shipped
with a replacement CSR part whether a defective part must be returned to Hewlett Packard Enterprise. In
cases where it is required to return the defective part to Hewlett Packard Enterprise, you must ship the
defective part back to Hewlett Packard Enterprise within a defined period of time, normally five (5)
business days. The defective part must be returned with the associated documentation in the provided
shipping material. Failure to return the defective part may result in Hewlett Packard Enterprise billing you
for the replacement. With a customer self repair, Hewlett Packard Enterprise will pay all shipping and part
return costs and determine the courier/carrier to be used.
For more information about the Hewlett Packard Enterprise CSR program, contact your local service
provider. For the North American program, go to the Hewlett Packard Enterprise CSR website
(http://www.hpe.com/support/selfrepair).
Réparation par le client (CSR)
Les produits Hewlett Packard Enterprise comportent de nombreuses pièces CSR (Customer Self Repair
= réparation par le client) afin de minimiser les délais de réparation et faciliter le remplacement des pièces
défectueuses. Si pendant la période de diagnostic, Hewlett Packard Enterprise (ou ses partenaires ou
mainteneurs agréés) détermine que la réparation peut être effectuée à l'aide d'une pièce CSR, Hewlett
Packard Enterprise vous l'envoie directement. Il existe deux catégories de pièces CSR :
Support and other resources
116
•
Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à
Hewlett Packard Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du
service vous seront facturés.
•
Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont
également conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous
demandez à Hewlett Packard Enterprise de remplacer ces pièces, l'intervention peut ou non vous
être facturée, selon le type de garantie applicable à votre produit.
REMARQUE: Certaines pièces Hewlett Packard Enterprise ne sont pas conçues pour permettre au
client d'effectuer lui-même la réparation. Pour que la garantie puisse s'appliquer, Hewlett Packard
Enterprise exige que le remplacement de la pièce soit effectué par un Mainteneur Agréé. Ces pièces sont
identifiées par la mention "Non" dans le Catalogue illustré.
Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon votre
situation géographique. Si votre situation géographique le permet et que vous demandez une livraison le
jour même ou dans les 4 heures, celle-ci vous sera facturée. Pour toute assistance, appelez le Centre
d’assistance Hewlett Packard Enterprise pour qu’un technicien vous aide au téléphone. Dans les
documents envoyés avec la pièce de rechange CSR, Hewlett Packard Enterprise précise s'il est
nécessaire de lui retourner la pièce défectueuse. Si c'est le cas, vous devez le faire dans le délai indiqué,
généralement cinq (5) jours ouvrés. La pièce et sa documentation doivent être retournées dans
l'emballage fourni. Si vous ne retournez pas la pièce défectueuse, Hewlett Packard Enterprise se réserve
le droit de vous facturer les coûts de remplacement. Dans le cas d'une pièce CSR, Hewlett Packard
Enterprise supporte l'ensemble des frais d'expédition et de retour, et détermine la société de courses ou
le transporteur à utiliser.
Pour plus d'informations sur le programme CSR de Hewlett Packard Enterprise, contactez votre
Mainteneur Agrée local. Pour plus d'informations sur ce programme en Amérique du Nord, consultez le
site Web Hewlett Packard Enterprise (http://www.hpe.com/support/selfrepair).
Riparazione da parte del cliente
Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti
difettose, i prodotti Hewlett Packard Enterprise sono realizzati con numerosi componenti che possono
essere riparati direttamente dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica Hewlett
Packard Enterprise (o un centro di servizi o di assistenza Hewlett Packard Enterprise) identifica il guasto
come riparabile mediante un ricambio CSR, Hewlett Packard Enterprise lo spedirà direttamente al cliente
per la sostituzione. Vi sono due categorie di parti CSR:
•
Obbligatorie—Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida
la riparazione ad Hewlett Packard Enterprise, deve sostenere le spese di spedizione e di
manodopera per il servizio.
•
Opzionali—Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di
componenti progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad Hewlett
Packard Enterprise, potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia
previsto per il prodotto.
NOTA: alcuni componenti Hewlett Packard Enterprise non sono progettati per la riparazione da parte
del cliente. Per rispettare la garanzia, Hewlett Packard Enterprise richiede che queste parti siano
sostituite da un centro di assistenza autorizzato. Tali parti sono identificate da un "No" nel Catalogo
illustrato dei componenti.
In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il
giorno lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un
supplemento di costo solo in alcune zone. In caso di necessità si può richiedere l'assistenza telefonica di
un addetto del centro di supporto tecnico Hewlett Packard Enterprise. Nel materiale fornito con una parte
di ricambio CSR, Hewlett Packard Enterprise specifica se il cliente deve restituire dei component. Qualora
sia richiesta la resa ad Hewlett Packard Enterprise del componente difettoso, lo si deve spedire ad
Hewlett Packard Enterprise entro un determinato periodo di tempo, generalmente cinque (5) giorni
lavorativi. Il componente difettoso deve essere restituito con la documentazione associata nell'imballo di
Support and other resources
117
spedizione fornito. La mancata restituzione del componente può comportare la fatturazione del ricambio
da parte di Hewlett Packard Enterprise. Nel caso di riparazione da parte del cliente, Hewlett Packard
Enterprise sostiene tutte le spese di spedizione e resa e sceglie il corriere/vettore da utilizzare.
Per ulteriori informazioni sul programma CSR di Hewlett Packard Enterprise, contattare il centro di
assistenza di zona. Per il programma in Nord America fare riferimento al sito Web
(http://www.hpe.com/support/selfrepair).
Customer Self Repair
Hewlett Packard Enterprise Produkte enthalten viele CSR-Teile (Customer Self Repair), um
Reparaturzeiten zu minimieren und höhere Flexibilität beim Austausch defekter Bauteile zu ermöglichen.
Wenn Hewlett Packard Enterprise (oder ein Hewlett Packard Enterprise Servicepartner) bei der Diagnose
feststellt, dass das Produkt mithilfe eines CSR-Teils repariert werden kann, sendet Ihnen Hewlett
Packard Enterprise dieses Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei Kategorien
unterteilt:
•
Zwingend—Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie
den Austausch dieser Teile von Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die
Anfahrt- und Arbeitskosten für diesen Service berechnet.
•
Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für
Customer Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von Hewlett Packard
Enterprise vornehmen lassen möchten, können bei diesem Service je nach den für Ihr Produkt
vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen.
HINWEIS: Einige Hewlett Packard Enterprise Teile sind nicht für Customer Self Repair ausgelegt. Um
den Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem Hewlett Packard Enterprise
Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw. „Nein“
gekennzeichnet.
CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag
geliefert. Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden
gegen einen Aufpreis verfügbar. Wenn Sie Hilfe benötigen, können Sie das Hewlett Packard Enterprise
Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien von
Hewlett Packard Enterprise, die mit einem CSR-Ersatzteil geliefert werden, können Sie entnehmen, ob
das defekte Teil an Hewlett Packard Enterprise zurückgeschickt werden muss. Wenn es erforderlich ist,
das defekte Teil an Hewlett Packard Enterprise zurückzuschicken, müssen Sie dies innerhalb eines
vorgegebenen Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss
mit der zugehörigen Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang
enthalten ist. Wenn Sie das defekte Teil nicht zurückschicken, kann Hewlett Packard Enterprise Ihnen
das Ersatzteil in Rechnung stellen. Im Falle von Customer Self Repair kommt Hewlett Packard Enterprise
für alle Kosten für die Lieferung und Rücksendung auf und bestimmt den Kurier-/Frachtdienst.
Weitere Informationen über das Hewlett Packard Enterprise Customer Self Repair Programm erhalten
Sie von Ihrem Servicepartner vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie
auf der Hewlett Packard Enterprise Website unter (http://www.hpe.com/support/selfrepair).
Reparaciones del propio cliente
Los productos de Hewlett Packard Enterprise incluyen muchos componentes que el propio usuario puede
reemplazar (Customer Self Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor
flexibilidad a la hora de realizar sustituciones de componentes defectuosos. Si, durante la fase de
diagnóstico, Hewlett Packard Enterprise (o los proveedores o socios de servicio de Hewlett Packard
Enterprise) identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR,
Hewlett Packard Enterprise le enviará dicho componente directamente para que realice su sustitución.
Los componentes CSR se clasifican en dos categorías:
Support and other resources
118
•
Obligatorio—componentes cuya reparación por parte del usuario es obligatoria. Si solicita a
Hewlett Packard Enterprise que realice la sustitución de estos componentes, tendrá que hacerse
cargo de los gastos de desplazamiento y de mano de obra de dicho servicio.
•
Opcional—componentes cuya reparación por parte del usuario es opcional. Estos componentes
también están diseñados para que puedan ser reparados por el usuario. Sin embargo, si precisa
que Hewlett Packard Enterprise realice su sustitución, puede o no conllevar costes adicionales,
dependiendo del tipo de servicio de garantía correspondiente al producto.
NOTA: Algunos componentes de Hewlett Packard Enterprise no están diseñados para que puedan ser
reparados por el usuario. Para que el usuario haga valer su garantía, Hewlett Packard Enterprise pone
como condición que un proveedor de servicios autorizado realice la sustitución de estos componentes.
Dichos componentes se identifican con la palabra "No" en el catálogo ilustrado de componentes.
Según la disponibilidad y la situación geográfica, los componentes CSR se enviarán para que lleguen a
su destino al siguiente día laborable. Si la situación geográfica lo permite, se puede solicitar la entrega en
el mismo día o en cuatro horas con un coste adicional. Si precisa asistencia técnica, puede llamar al
Centro de asistencia técnica de Hewlett Packard Enterprise y recibirá ayuda telefónica por parte de un
técnico. Con el envío de materiales para la sustitución de componentes CSR, Hewlett Packard Enterprise
especificará si los componentes defectuosos deberán devolverse a Hewlett Packard Enterprise. En
aquellos casos en los que sea necesario devolver algún componente a Hewlett Packard Enterprise,
deberá hacerlo en el periodo de tiempo especificado, normalmente cinco días laborables. Los
componentes defectuosos deberán devolverse con toda la documentación relacionada y con el embalaje
de envío. Si no enviara el componente defectuoso requerido, Hewlett Packard Enterprise podrá cobrarle
por el de sustitución. En el caso de todas sustituciones que lleve a cabo el cliente, Hewlett Packard
Enterprise se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la
empresa de transporte que se utilice para dicho servicio.
Para obtener más información acerca del programa de Reparaciones del propio cliente de Hewlett
Packard Enterprise, póngase en contacto con su proveedor de servicios local. Si está interesado en el
programa para Norteamérica, visite la página web de Hewlett Packard Enterprise CSR
(http://www.hpe.com/support/selfrepair).
Customer Self Repair
Veel onderdelen in Hewlett Packard Enterprise producten zijn door de klant zelf te repareren, waardoor
de reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte
onderdelen groter is. Deze onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd. Als
Hewlett Packard Enterprise (of een Hewlett Packard Enterprise Service Partner) bij de diagnose vaststelt
dat de reparatie kan worden uitgevoerd met een CSR-onderdeel, verzendt Hewlett Packard Enterprise
dat onderdeel rechtstreeks naar u, zodat u het defecte onderdeel daarmee kunt vervangen. Er zijn twee
categorieën CSR-onderdelen:
•
Verplicht—Onderdelen waarvoor reparatie door de klant verplicht is. Als u Hewlett Packard
Enterprise verzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en
arbeidsloon in rekening gebracht.
•
Optioneel—Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn
ontworpen voor reparatie door de klant. Als u echter Hewlett Packard Enterprise verzoekt deze
onderdelen voor u te vervangen, kunnen daarvoor extra kosten in rekening worden gebracht,
afhankelijk van het type garantieservice voor het product.
OPMERKING: Sommige Hewlett Packard Enterprise onderdelen zijn niet ontwikkeld voor reparatie door
de klant. In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service
Partner worden vervangen. Deze onderdelen worden in de geïllustreerde onderdelencatalogus
aangemerkt met "Nee".
Afhankelijk van de leverbaarheid en de locatie worden CSR-onderdelen verzonden voor levering op de
eerstvolgende werkdag. Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden
aangeboden, indien dit mogelijk is gezien de locatie. Indien assistentie is gewenst, belt u het Hewlett
Packard Enterprise Support Center om via de telefoon ondersteuning van een technicus te ontvangen.
Support and other resources
119
Hewlett Packard Enterprise vermeldt in de documentatie bij het vervangende CSR-onderdeel of het
defecte onderdeel aan Hewlett Packard Enterprise moet worden geretourneerd. Als het defecte
onderdeel aan Hewlett Packard Enterprise moet worden teruggezonden, moet u het defecte onderdeel
binnen een bepaalde periode, gewoonlijk vijf (5) werkdagen, retourneren aan Hewlett Packard Enterprise.
Het defecte onderdeel moet met de bijbehorende documentatie worden geretourneerd in het
meegeleverde verpakkingsmateriaal. Als u het defecte onderdeel niet terugzendt, kan Hewlett Packard
Enterprise u voor het vervangende onderdeel kosten in rekening brengen. Bij reparatie door de klant
betaalt Hewlett Packard Enterprise alle verzendkosten voor het vervangende en geretourneerde
onderdeel en kiest Hewlett Packard Enterprise zelf welke koerier/transportonderneming hiervoor wordt
gebruikt.
Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair
programma van Hewlett Packard Enterprise. Informatie over Service Partners vindt u op de Hewlett
Packard Enterprise website (http://www.hpe.com/support/selfrepair).
Reparo feito pelo cliente
Os produtos da Hewlett Packard Enterprise são projetados com muitas peças para reparo feito pelo
cliente (CSR) de modo a minimizar o tempo de reparo e permitir maior flexibilidade na substituição de
peças com defeito. Se, durante o período de diagnóstico, a Hewlett Packard Enterprise (ou
fornecedores/parceiros da Hewlett Packard Enterprise) concluir que o reparo pode ser efetuado pelo uso
de uma peça CSR, a Hewlett Packard Enterprise enviará a peça diretamente ao cliente. Há duas
categorias de peças CSR:
•
Obrigatória—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a Hewlett Packard
Enterprise substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do
serviço.
•
Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas
para o reparo feito pelo cliente. No entanto, se desejar que a Hewlett Packard Enterprise as
substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de
garantia destinado ao produto.
OBSERVAÇÃO: Algumas peças da Hewlett Packard Enterprise não são projetadas para o reparo feito
pelo cliente. A fim de cumprir a garantia do cliente, a Hewlett Packard Enterprise exige que um técnico
autorizado substitua a peça. Essas peças estão identificadas com a marca "No" (Não), no catálogo de
peças ilustrado.
Conforme a disponibilidade e o local geográfico, as peças CSR serão enviadas no primeiro dia útil após o
pedido. Onde as condições geográficas permitirem, a entrega no mesmo dia ou em quatro horas pode
ser feita mediante uma taxa adicional. Se precisar de auxílio, entre em contato com o Centro de suporte
técnico da Hewlett Packard Enterprise para que um técnico o ajude por telefone. A Hewlett Packard
Enterprise especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve
ser devolvida à Hewlett Packard Enterprise. Nos casos em que isso for necessário, é preciso enviar a
peça com defeito à Hewlett Packard Enterprise, você deverá enviar a peça com defeito de volta para a
Hewlett Packard Enterprise dentro do período de tempo definido, normalmente em 5 (cinco) dias úteis. A
peça com defeito deve ser enviada com a documentação correspondente no material de transporte
fornecido. Caso não o faça, a Hewlett Packard Enterprise poderá cobrar a reposição. Para as peças de
reparo feito pelo cliente, a Hewlett Packard Enterprise paga todas as despesas de transporte e de
devolução da peça e determina a transportadora/serviço postal a ser utilizado.
Para obter mais informações sobre o programa de reparo feito pelo cliente da Hewlett Packard
Enterprise, entre em contato com o fornecedor de serviços local. Para o programa norte-americano, visite
o site da Hewlett Packard Enterprise (http://www.hpe.com/support/selfrepair).
Support and other resources
120
Support and other resources
121
Support and other resources
122
Remote support
Remote support is available with supported devices as part of your warranty or contractual support
agreement. It provides intelligent event diagnosis, and automatic, secure submission of hardware event
notifications to Hewlett Packard Enterprise, which will initiate a fast and accurate resolution based on your
product’s service level. Hewlett Packard Enterprise strongly recommends that you register your device for
remote support.
For more information and device support details, go to the Insight Remote Support website
(http://www.hpe.com/info/insightremotesupport/docs).
Support and other resources
123
Documentation feedback
Hewlett Packard Enterprise is committed to providing documentation that meets your needs. To help us
improve the documentation, send any errors, suggestions, or comments to Documentation Feedback
(mailto:docsfeedback@hpe.com). When submitting your feedback, include the document title, part
number, edition, and publication date located on the front cover of the document. For online help content,
include the product name, product version, help edition, and publication date located on the legal notices
page.
Support and other resources
124
Acronyms and abbreviations
ABEND
abnormal end
ACU
Array Configuration Utility
AMP
Advanced Memory Protection
ASR
Automatic Server Recovery
BBWC
battery-backed write cache
CSA
Canadian Standards Association
DDDC
Double Device Data Correction
ESD
electrostatic discharge
FBWC
flash-backed write cache
HPE SSA
HPE Smart Storage Administrator
IEC
International Electrotechnical Commission
iLO 4
Integrated Lights-Out 4
IML
Integrated Management Log
Acronyms and abbreviations
125
KVM
keyboard, video, and mouse
NVRAM
nonvolatile memory
ORCA
Option ROM Configuration for Arrays
PCIe
Peripheral Component Interconnect Express
PCI-X
peripheral component interconnect extended
PDU
power distribution unit
PID
port ID
POST
Power-On Self Test
QPI
QuickPath Interconnect
RAS
Reliability, Availability, Serviceability
RBSU
ROM-Based Setup Utility
SAS
serial attached SCSI
SD
Secure Digital
SDDC
Single Device Data Correction
SFF
small form factor
Acronyms and abbreviations
126
SIM
Systems Insight Manager
SMI
Scalable memory interfaces
SPI
system peripheral interface
SPP
Service Pack for ProLiant
TMRA
recommended ambient operating temperature
TPM
Trusted Platform Module
UEFI
Unified Extensible Firmware Interface
UID
unit identification
UPS
uninterruptible power system
USB
universal serial bus
VCA
Version Control Agent
Acronyms and abbreviations
127
Index
A
access panel 26
ACU (Array Configuration Utility) 101
airflow requirements 35, 36
ASR (Automatic Server Recovery) 102
authorized reseller 115
Automatic Server Recovery (ASR) 102
B
Basic Input/Output System (BIOS) 93
battery 108
battery replacement notice 110
battery warranty 110
Belarus Kazakhstan Russia marking 110
bezel, rack 73, 74
BIOS (Basic Input/Output System) 93
BIOS upgrade 93
board, SPI (System Peripheral Interface) 27
boot options 40, 98, 99, 101
BSMI notice 110
buttons, front panel 6, 7
C
cables 90
cabling 90, 91, 92
cabling, server 90
cabling, USB 91
cabling, video 91
Canadian notice 110
Care Pack 106, 115
Change Control 98, 99, 106
components, front panel 6
components, identification 6, 7, 8, 9, 10, 13, 14, 21,
23
components, power daughter board 14
components, SPI board 13
components, system board 12
configuration of system 93
configuration settings 99
contacting Hewlett Packard Enterprise 115
CSR (customer self repair) 116
customer self repair (CSR) 116
diagnostic tools 93, 96, 99, 100, 102
diagnostics utility 96
DIMM banks, identification 49
DIMM fault identification button 18
DIMM fault LEDs 17
DIMM identification 49
DIMM slot locations 15
DIMMs 49, 50, 51, 53
DIMMs, quad-rank 50
DIMMs, single- and dual-rank 50
disposal, battery 110
drive bay numbering 19
drivers 105
drives 20, 72, 73
E
electrical grounding requirements 37
electrostatic discharge 42
environmental requirements 35, 112
environmental specifications 112
Erase Utility 93, 97
error messages 107
EuroAsian Economic Commission 110
European Union notice 110
expansion board 81, 83
Express Bay enablement option 62
extend server from rack 25
F
fans 23
FBWC capacitor slots 21
FBWC module 85
FBWC module LEDs 22
features 6, 101
Federal Communications Commission (FCC)
notice 110
firmware 103, 105
firmware update 98, 103, 104, 105
firmware, updating 98, 103, 105
flash ROM 104
flexible boot control 99
front panel components 6
G
D
grounding requirements 37
DC power supply 75
Declaration of Conformity 110, 111
diagnosing problems 107
H
hard drive LEDs 20
Index 128
hard drives, determining status of 20
hardware options 42
hardware options installation 38, 42
HBA, cabling 69
HBA, installation 69
health driver 102
help resources 115
Hewlett Packard Enterprise website 115
HPE UEFI System Utilities 98, 99
I
I/O board components 11
iLO (Integrated Lights-Out) 93, 94, 95
iLO 4 (Integrated Lights-Out 4) 93, 94
IML (Integrated Management Log) 93, 95
Insight Diagnostics 96, 103
installation services 35
installation, server options 38, 42
installing an operating system 40
installing server into a rack 38
Integrated Lights-Out (iLO) 94, 95
Integrated Management Log (IML) 95
Intelligent Provisioning 93, 96, 97, 98, 99
J
Japanese notice 110
L
LED, iLO NIC 7
LED, unit identification (UID) 7
LEDs, FBWC module 22
LEDs, front panel 7, 20
LEDs, hard drive 20
LEDs, NIC 7
LEDs, power supply 10
LEDs, SAS hard drive 20
LEDs, troubleshooting 107
limited warranty 110
load protection guarantee 110
lockstep memory 48, 52
M
memory 48, 50, 51, 53
memory cartridge 16, 56
memory cartridge population guidelines 51, 56
memory configurations 48
memory error LEDs 19
memory options 48, 52
memory performance optimization 53
memory, configuring 48, 51
memory, maximum supported 51
memory-processor compatibility 50
mirrored memory 48, 52
modifications, FCC notice 110
N
NMI header 12
NVMe SSD 20
O
online spare memory 48, 52
operating systems 105, 106
operating systems supported 96, 105, 106
operations 24
optimum environment 35
options installation 38, 42
P
Performance mode 48, 52
POST error messages 107
power adapter 71
power cabling 71, 92
power daughter board 14
power daughter board components 14
power distribution unit (PDU) 37
Power On button 24
power requirements 36
power supply 74, 92
power supply LEDs 10
power supply specifications 112, 113, 114
powering down 24
powering up 24
preparation procedures 24
problem diagnosis 107
processor 42
processor memory drawer cover 32
processor memory drawer shipping screws 30
processor memory module 30, 31, 32
processors 16
Q
QuickSpecs 93
R
rack bezel 73
rack installation 35, 37
rack resources 35
rack warnings 37
rack, extending server from 25
RAID configuration 101
rear panel components 9
recommended ambient operating temperature
(TMRA) 36
recovery key 87
redundant ROM 102
registering the server 41
regulatory compliance identification numbers 107,
110
regulatory compliance information 110
Index 129
regulatory compliance notices 110, 111
remote support and analysis tools 95
remove server from rack 24
removing the processor memory drawer 31
requirements, electrical grounding 37
requirements, environmental 35, 112
requirements, power 36
requirements, site 36
requirements, temperature 36
ROM redundancy 102
ROM-Based Setup Utility (RBSU) 98
ROMPaq utility 102
S
safety considerations 37, 110
safety information 102, 110
SAS controller cable 66
SAS drive backplane 58
scripted installation 97
secure boot configuration 100
serial number 101
series number 110
server features and options 42
server options, installing 38, 42
server specifications 112
Service Pack for ProLiant 93, 96, 98
Service Packs 97, 98
site requirements 36
specifications, environmental 112
specifications, power supply 112, 113, 114
specifications, server 112
SPI (System Peripheral Interface) board 13, 27, 28
SPP 96, 98
support 115
supported operating systems 105, 106
switch, system maintenance 12
system configuration settings 102
system maintenance switch 12
System Peripheral Interface (SPI) board 27, 90
system, keeping current 103
Systems Insight Display 8, 33, 91
Systems Insight Display LEDs 8
UPS (uninterruptible power supply) 36
USB support 102
utilities 93, 98, 99, 101
utilities, deployment 93, 97
V
ventilation 35
Version Control 105
Version Control Agent (VCA) 105
Version Control Repository Manager (VCRM) 105
W
warranty 110
website, Hewlett Packard Enterprise 115
T
Taiwan battery recycling notice 110
technical support 106, 115
temperature requirements 36, 112
TMRA (recommended ambient operating
temperature) 36
TPM (Trusted Platform Module) 87, 88, 89
troubleshooting resources 107
Trusted Platform Module (TPM) 87, 89
U
uninterruptible power supply (UPS) 36
updating the system ROM 102, 103, 104
Index 130