warranty information - Thermal Product Solutions

WARRANTY INFORMATION
Gruenberg Products Warranty
The quoted equipment is covered by a 1 Year Labor, 1 Year Parts warranty, commencing on the date of
shipment. The purchase of a TPS turn-key or supervised installation will extend the warranty by an
additional year (up to a total of 2 Year Parts and 2 Year Labor Warranty). If Thermal Product Solutions
(TPS) performs an installation (turnkey or supervised), or start-up and training service, the warranty
period will commence on the date the service is completed. If on-site warranty work is required for
shipments outside the continental US, it will be billed on a time and material basis, plus expenses for
travel, lodging, and meals. Outside of the contiguous 48 States, the warranty is limited to a 1 year parts
only, unless there is a purchase of a TPS turn-key or supervised installation which will extend the
warranty by an additional year (to a 2 Year Parts only).
This limited warranty shall not apply to (i) labor to replace a part in a product located outside of the U.S.,
(ii) a service TPS performed outside of the U.S., (iii) any loss or damage resulting from normal wear and
tear or alteration, misuse, or abuse, or (iv) improper installation, operation or maintenance by the
original purchaser or a third party, (v) Improperly configured customer controllers or customer training
issues, (VI) items considered consumable Including but not limited to filters, drive belts, light bulbs,
lamps, wear strips/surfaces, gaskets, fuses, conveyor belts, contactors, valves, spark plugs, and other
similar items.
TPS reserves the right to suspend and withhold service under this Warranty in the event of noncompliance by the Customer to any terms and conditions of this Warranty or the applicable purchase
order or invoice. Further, TPS shall not be liable for any loss of production, expenses, and inconveniences
incurred due to such suspension or due to time needed to respond to a warranty claim.
TPS reserves the right to have documentation signed before arriving on a customer site explaining the
potentials costs to a customer if the warranty visit is not classified post visit as a warranty call. Costs
associated with providing parts or services not related to a defect classified as warranty by TPS will be
billed accordingly.
Standard shipping is included for warranty replacement parts. Expedited shipping is available. Consult
TPS for expedited shipping rates.
WARRANTY DISCLAIMER
Thermal Product Solutions, LLC (“TPS”) disclaims any warranties, whether express or implied, if a TPS
product (“Product”) (i) has been modified; damaged during the completion of construction, (ii) has not
been properly installed, maintained or operated in accordance with all TPS instructions and within the
limits of rated and normal operating conditions; or (iii) has defects, nonconformities or other failure due
to Product misuse or abuse or other causes outside TPS’s control. Under no circumstances is TPS
responsible for the use of any aftermarket items that result in Product malfunction. The user of a TPS
Product is responsible for all shipping, labor and parts for non-warranty work.
THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESS, STATUTORY OR
IMPLIED, AND STATES TPS’S ENTIRE WARRANTY AND THE ORIGINAL PURCHASER’S SOLE AND
EXCLUSIVE REMEDY RELATED TO PRODUCTS OR SERVICES TPS PROVIDED. TPS EXPRESSLY DISCLAIMS
ALL OTHER WARRANTIES, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTY OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES IMPOSED BY COURSE OF DEALING
OR USAGE OF TRADE.