Application Notes for Microsoft Exchange Unified Messaging 2010

Avaya Solution & Interoperability Test Lab
Application Notes for Microsoft Exchange Unified
Messaging 2010 with Avaya Communication Server 1000
Release 7.5 – Issue 1.1
Abstract
These Application Notes describe a solution comprised of SIP Trunk interoperability between
Microsoft Exchange Unified Messaging 2010 System and Avaya Communication Server 1000
Release 7.5.
Information in these Application Notes has been obtained through DevConnect compliance
testing and additional technical discussions. Testing was conducted via the DevConnect
Program at the Avaya Solution and Interoperability Test Lab.
KP; Reviewed;
SPOC 2/1/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
1 of 73
UM2010-CS1K75
1. Introduction
These Application Notes describe the configuration steps required to integrate Microsoft
Exchange Server 2010 Unified Messaging (UM) with Avaya Communication Server 1000 (CS
1000). Exchange UM is a voice mail system that combines voice messaging, fax, and e-mail into
one inbox, which can be accessed from a telephone or computer. UM subscribers can have their
calls cover to voicemail and can retrieve their messages from a telephone by calling into a voice
mailbox, or from a PC via the Play-on-Phone feature available with Outlook Web Access
(OWA). In addition, Exchange UM can control the Message Waiting Indicator (MWI) on a
user’s telephone to notify the user of new voicemail messages. The focus of these Application
Notes is on the Exchange UM component of Microsoft Exchange Server 2010.
2. General Test Approach and Test Results
The general test approach was to exercise the features of Exchange UM and verifying the
appropriate behavior. All test cases were performed manually.
2.1. Interoperability Compliance Testing
The interoperability compliance test covered the following features:













Calls to Exchange UM from subscribers and non-subscribers.
Calls to UM subscribers covered to Exchange UM on no-answer and the appropriate
greeting was played to the caller. Voicemail was left for the UM subscriber.
Subscribers logging into Exchange UM.
MWI lamp of a subscriber’s phone was turned on when a new voicemail message
existed.
UM subscriber was able to retrieve voicemail messages from a phone, which would
extinguish the MWI.
UM subscriber was able to use Play-on-Phone via OWA to listen to voicemail messages.
UM subscriber was able to navigate Exchange UM using the Voice User Interface or
Telephony User Interface.
Call transfer from Exchange UM to another subscriber.
Calls to the UM Auto Attendant.
G.711 and G.723 codec support.
Call answering rules to do a “Find Me” or “Transfer” to another number.
Calls to Exchange UM with SIP TLS.
Calls to Exchange UM with SIP TLS and secure media.
2.2. Test Results
All test cases were successful, except for the following observations:

Unlike Exchange 2007 UM, Exchange 2010 UM requires an external fax server, which
wasn’t available during testing. The T.38 negotiation would have been between SIP
Gateway and a 3rd party fax server. The scope of Fax T.38 testing was to verify that
KP; Reviewed;
SPOC 2/1/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
2 of 73
UM2010-CS1K75

Exchange UM returns the correct URL of the external fax server in the REFER message
when it detects a fax tone, which was verified successfully.
Call Transfer from Exchange UM back to CS 1000 phone gets disconnected. This issue
was reported to the CS 1000 development team and is under investigation.
2.3. Support
Technical support of Microsoft Exchange Server 2010 Unified Messaging is available at
Microsoft TechNet at http://technet.microsoft.com/en-us/library/bb125141.aspx. Additional
support options are also covered on this webpage.
3. Reference Configuration
Figure 1 illustrates the network diagram configuration used during the compliance testing
between the Avaya Communication Server 1000 and Microsoft Exchange Unified Messaging
2010.
Figure 1: Reference Network Configuration
KP; Reviewed;
SPOC 2/1/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
3 of 73
UM2010-CS1K75
4. Equipment and Software Validated
The following equipment and software were used for the sample configuration provided:
Equipment
Avaya Communication Server 1000E CPPM
Avaya IP Unistim Phone 2004P1
Avaya IP Unistim Phone 1110
Avaya IP Unistim Phone 1140E
Microsoft Exchange 2010
Microsoft Exchange Server Operating System
Software
SW Version 7.50Q With DepList 1
0602B76
0623C8A
0625C8A
Version 14.01.0359.00
Windows Server 2008 64-bit Service
Pack 2
5. Configure Avaya Communication Server 1000
This document assumes that the Avaya Communication Sever 1000 system was properly
installed and configured as per the product documents. This section provides the steps on how to
provision the CS1000 to work with Exchange UM. For more information about how to install
and configure Communication Sever 1000, please refer to Section 11.
The following summarizes the tasks which need to be done on the CS1000 System:
 Configure SIP Trunk between CS 1000 SIP GW and Exchange UM server.
 Configure D-Channel for SIP Trunk.
 Configure Zone for Route and Trunk.
 Configure SIP Route.
 Configure IP Trunks.
 Configure CDP Dialing plan.
KP; Reviewed;
SPOC 2/1/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
4 of 73
UM2010-CS1K75
5.1. Configure SIP Trunk between CS1000 SIP Gateway and Exchange
UM Server
To configure SIP Trunk between CS1000 SIP GW and Exchange UM, follow the procedures
below:
Launch the Unified Communication Management (UCM) managing the CS1000 system that
needs to be configured. Enter the username “admin” and its password in the User ID and
Password boxes and click on the Login button.
Figure 2: UCM Login window
KP; Reviewed;
SPOC 2/1/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
5 of 73
UM2010-CS1K75
On right-hand side of UCM homepage, click on Element Name “EM_on_cpppm3” link that
manages the SIP Gateway used to connect to Exchange UM.
Figure 3: UCM Home Page
Figure 4 displays homepage of CS1000 Element Manager.
Figure 4: CS1000 Element Manager Home Page
KP; Reviewed;
SPOC 2/1/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
6 of 73
UM2010-CS1K75
On left-hand side tree menu of the Element Manager window, navigate to System > IP Network
> Nodes: Servers and Media Cards, IP Telephony Nodes displays in the right-hand side of the
window.
Click on Node ID “511” which has the SIPGw application enabled and used to connect to
Exchange UM.
Figure 5: IP Telephony Nodes Page
Node Details (ID: 511 - LTPS, Gateway (SIPGw)) page displays.
Figure 6: Node Details (ID: 511 - LTPS, Gateway (SIPGw)) Page
KP; Reviewed;
SPOC 2/1/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
7 of 73
UM2010-CS1K75
Scroll down to Applications section and click on Gateway (SIPGw) link.
Figure 7: List of Applications in Node Details
Node ID: 511 – Virtual Trunk Gateway Configuration Details page displays. Enter
information for General section:
- SIP domain name: enter IP address of Exchange UM “131.107.5.62”.
- Local SIP port: “5060”.
- Gateway Endpoint Name: “cpppm3”.
- Gateway password: Leave it blank.
- Application Node ID: “511”.
Figure 8: Node ID: 511 – Virtual Trunk Gateway Configuration Details Page
KP; Reviewed;
SPOC 2/1/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
8 of 73
UM2010-CS1K75
Scroll down to section SIP Gateway Settings (not shown), in Proxy Or Redirect Server
subsection of this section, enter information for this section:
- Primary TLAN IP address: enter IP address of Exchange UM “131.107.5.62”.
- Port: “5060”.
- Transport protocol: “TCP”.
Figure 9: The SIP Gateway Setting of Telephony Node
Scroll down to SIP URI Map of SIP Gateway Settings section, in Private domain names,
leave CDP field as blank. If there is any text presented in the CDP field, delete it.
Figure 10: SIP URI Map Configuration Page
KP; Reviewed;
SPOC 2/1/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
9 of 73
UM2010-CS1K75
Scroll down to SIP Gateway Services section of Node ID: 511 - Virtual Trunk Gateway
Configuration Details page.
Figure 11: SIP Gateway Services Section
In the SIP Gateway Services section, scroll down to Microsoft Unified Messaging subsection
and enter information:
- MWI Application DN: enter number “73100” which is defined in Section 5.6.2
- MWI dialing plan: select “CDP” in dropdown menu.
Figure 12: Microsoft Unified Messaging
KP; Reviewed;
SPOC 2/1/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
10 of 73
UM2010-CS1K75
Scroll down to Subscriber Access Service and Auto Attendant Service of SIP Gateway
Services section, click on Add button in each service to add number “73100” for subscriber
access and number “73200” for auto attendant. Note: The number “73100” and “73200” will be
defined in Section 5.6.2.
Figure 13: Subscriber Access Service and Auto Attendant Service
Click on the Save button at the bottom of Node ID: 511 - Virtual Trunk Gateway
Configuration Details page (not shown) to save the changes in the Node ID: 511, the Node ID
511 - Virtual Trunk Gateway Configuration Detail page, which will be closed and returned
back to the Node Details (ID: 511 - LTPS, Gateway (SIPGw)) page. Click on Save button in
this page and the Node Saved window displays as shown in Figure 14.
Figure 14: Node Saved Page
KP; Reviewed;
SPOC 2/1/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
11 of 73
UM2010-CS1K75
Click on the Transfer Now… button in Figure 14 to display the Synchronize Configuration
Files (Node ID) page. Click on associated signaling server “cpppm3” that the new configurations
need to be transferred to and click on the Start Sync button to start transferring the changes to
Call Server.
Note: The process of saving, transferring and synchronizing need to be applied if any change is
made in the Node ID - Virtual Trunk Gateway Configuration Detail page.
Figure 15: Synchronize Configuration Files (Node ID <551>) page
5.2. Configure D-Channel for SIP Trunk
Configure a D-Channel for SIP Trunk. From the Element Manager homepage, navigate to
Routes and Trunks > D-Channels and select the D-Channels tab. The D-Channels page
displays in the right-hand side of the page.
In the Configuration section of this page, select D-Channel number “4” which is available in the
Choose a D-Channels Number dropdown list, select the type of D-Channel as DCH and click
on the to Add button.
Figure 16: D-Channels Page
KP; Reviewed;
SPOC 2/1/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
12 of 73
UM2010-CS1K75
D-Channels 4 Property Configuration page displays. Enter information for Basic
Configuration section:
- D channel Card Type: select “D-Channel is over IP (DCIP)”.
- Designator: type “SIP”.
- Interface type for D-channel: select “Meridian Meridian 1 (SL1)”.
- And keep other value of this section at default.
Figure 17: Basic Configuration Section of D-Channel
Scroll down and expand Basic options (BSCOPT) subsection of the Basic Configuration
Section. Click on Edit button in the Remote Capabilities field.
Figure 18: Basic Options (BSCOPT) Page
KP; Reviewed;
SPOC 2/1/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
13 of 73
UM2010-CS1K75
The Remote Capability Configuration page is displayed. Select “Network name display
method 2 (ND2)” and keep other values unchecked. Click on Return-Remote Capability button
at the bottom to return back to the D-Channel 4 Property Configuration page.
Figure 18: Remote Capabilities Configuration Page of D-Channel
Keep other sections of D-Channel 4 Property Configuration page at default and click on
Submit button to complete creation for D-Channel “4”.
Figure 19: D-Channel 4 Property Configuration Page
KP; Reviewed;
SPOC 2/1/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
14 of 73
UM2010-CS1K75
5.3. Configure Bandwidth Zone
Configure a bandwidth zone. From the Element Manager homepage, navigate to menu System
> IP Network > Zones and select the Zones tab. The Zones page displays in the right-hand
side. Click on the Bandwidth Zones link.
Figure 20: Zones Page
The Bandwidth Zones page displays. Click on Add button to create a new zone.
Figure 21: Bandwidth Zones Page
KP; Reviewed;
SPOC 2/1/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
15 of 73
UM2010-CS1K75
The Zone Basic Property and Bandwidth Management page is displayed. Enter information
as below:
- Zone Number (Zone): enter “4”.
- Zone Intent (ZBRN): select “VTRK (VTRK)”. Due to this zone is for virtual trunk.
- Description (ZDES): enter “VTRK”.
- And keep other fields at default.
Click on Save button to complete.
Figure 22: Zone Basic Property and Bandwidth Management
KP; Reviewed;
SPOC 2/1/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
16 of 73
UM2010-CS1K75
5.4. Configure SIP Route
Configure a SIP Route. From the Element Manager homepage, navigate to Routes and Trunks
> Routes and Trunks. The Routes and Trunks page is displayed in the right-hand side.
Identify customer to which the new route is going to be added (for this test there is just one
customer, Customer 0, in the CS 1000 system) and click on the Add route button.
Figure 23: Routes and Trunks Page
The Customer 0, New Route Configuration page displays with 5 sections: Basic
Configuration, Basic Route Options, Network Options, General Options, and Advanced
Configurations.
Figure 24: New Route Configuration Page
KP; Reviewed;
SPOC 2/1/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
17 of 73
UM2010-CS1K75
Expand the Basic Configuration section and enter information for this section as below:
- Route number (ROUT): select available rout number “1” in dropdown menu.
- Designator field for trunk (DES): type “SIP”.
- Trunks type (TKTP): select “TIE trunk data block (TIE)”.
- Incoming and outgoing trunk (ICOG): select “Incoming and Outgoing (IAO)”.
- Access code for the trunk route (ACOD): type “8001”. Note: This number belongs to
the directory number in CS 1000 system; it can be any number but must be unique and
followed by dialing plan.
- The route if for a virtual trunk route (VTRK): Checked
- Zone ID for codec selection and bandwidth management (ZONE): type “4” as
defined in Section 5.3.
- Node ID of signaling server of this route (NODE): type “511”. This is Node ID of SIP
Gateway.
- Integrated services digital network option (ISDN): Check on this checkbox, the next
figure will display options of this feature.
- Calling number dialing plan (CPND): select “Coordinated dialing plan (CDP)” as
CDP dialing plan is used for this route.
Figure 25: Basic Configuration Section of New Route
KP; Reviewed;
SPOC 2/1/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
18 of 73
UM2010-CS1K75
The Integrated services digital network option (ISDN) subsection displays. Enter information
as below:
- Mode of Operation (MODE): select “Route uses ISDN Signaling Link (ISLD)”.
- D Channel number (DCH): select “4” as defined in Section 6.2.
- Interface Time For Route (IFC): select “Meridian 1 (SL1)”.
- Private Network Identifier (PNI): type “1”.
- Network Calling Name Allowed (NCNA): Checked.
- Network call redirection (NCRD): Checked.
- Call type for outgoing direct dialed TIE route: select “Coordinated Dialing Plan
(CDP)”.
- And keep other fields at default.
Figure 26: ISDN Option Page
KP; Reviewed;
SPOC 2/1/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
19 of 73
UM2010-CS1K75
Scroll down and expand the Basic Route Options section and keep all fields at default.
Figure 27: Basic Route Options of New Route
Expand the Network Options section and keep all fields at default.
Figure 28: Network Options of New Route
KP; Reviewed;
SPOC 2/1/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
20 of 73
UM2010-CS1K75
Expand the General Options section and keep all fields at default.
Figure 29: General Options of New Route
Keep all fields at default in the Advanced Configurations section.
Click on Save button to complete creating the SIP route “1”.
Figure 30: Advanced Configuration Section
KP; Reviewed;
SPOC 2/1/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
21 of 73
UM2010-CS1K75
5.5. Configure IP Trunks
Configure IP Trunks, from the Element Manager homepage, navigate to Routes and Trunks >
Routes and Trunks. The Routes and Trunks page displays in the right-hand side. Expand
Customer number (Customer 0) and click on Add trunk button on the left of Route 1 which is
created in Section 5.4 above.
Figure 31: Routes and Trunks Page
The Customer 0, Route 1, Trunk type TIE trunk data block page displays with two sections:
Basic Configuration and Advanced Trunk Configuration.
Figure 32: Trunk Type TIE Trunk Data Block Page
KP; Reviewed;
SPOC 2/1/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
22 of 73
UM2010-CS1K75
Expand the Basic Configuration section, enter information as below:
- Trunk data block: select “IP Trunk (IPTI)”.
- Multiple trunk input number: type “32”. 32 IP Trunks will be created.
- Terminal number: type “100 0 0 0”. Note: This is virtual terminal card, make sure
virtual super loop 100 is already configured in your system and it is available for creating
these IP Trunks.
- Designator field for trunk: type “SIP”.
- Member number: enter “1”. Input as “1” if this is first trunk in this route, in case there
are existent trunks in the route, this number should be next number of last trunk. This
number is automatically incremented from 1 to 32 as 32 multiple trunks entered in the
Multiple trunk input number field.
- Start arrangement Incoming: select “Immediate (IMM)”.
- Start arrangement Outgoing: select “Immediate (IMM)”.
- Trunk group access restriction: enter “1”.
- Channel ID for this trunk: enter “1”. This channel ID should be unique for IP trunks
located in same route. This number is also automatically incremented from 1 to 32.
- Click on Edit button in Class of Server field. The next figure will show detailed class of
service for IP trunk.
Figure 33: Basic Configuration of New Trunk
KP; Reviewed;
SPOC 2/1/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
23 of 73
UM2010-CS1K75
The Class of Service Configuration page displays.
- Media Security: select “Media Security Never (MSNV)”. This field will be changed to
“Media Security Best Try (MSBT)” when SIP TLS and secure media are tested.
- Restriction level: “Unrestricted (UNR)”.
- Keep other fields at default and click on Return Class of Service button to go back to
the Customer 0, Route 1, Trunk type TIE trunk data block page.
Figure 34: Class of Service of New Trunk
Keep all fields at default in the Advanced Trunks Configurations section. And then click on
Save button to complete creating these IP virtual trunks.
Figure 35: Class of Service of New Trunk (cont)
KP; Reviewed;
SPOC 2/1/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
24 of 73
UM2010-CS1K75
Figure 36 below displays 32 new IP trunks are created in the Route 1.
Figure 36: 32 New IP Trunks Created
KP; Reviewed;
SPOC 2/1/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
25 of 73
UM2010-CS1K75
5.6. Configure CDP Dialing Plan
This section provides the steps on how to create a new Route List Index (RLI) and new Distant
Steering Codes (DSC) for Exchange UM in CS 1000 system.
5.6.1. Configure Route List Block Index (RLI)
Configure a Route List Block Index. From the Element Manger homepage, navigate to Dialing
and Numbering Plan > Electronic Switched Network. The Electronic Switched Network
(ESN) page displays.
Figure 37: Electronic Switched Network (ESN) Page
Expand Network Control & Services and click on Route List Block (RLB) link.
Figure 38: Network Control & Services Section
KP; Reviewed;
SPOC 2/1/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
26 of 73
UM2010-CS1K75
The Route List Blocks page is displayed. Enter “1”which is free number in Please enter a route
list index box and then click on to Add button.
Figure 39: Route List Blocks page
The Rout List Block page of route list index “1” page displays. In the Options section, select
route “1” which is the SIP Route created in Section 5.4 in Route Number dropdown menu.
Keep other fields at default and click on Submit button to complete creating the new route list
block index “1”.
Figure 40: Detail of Route List Block Page
KP; Reviewed;
SPOC 2/1/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
27 of 73
UM2010-CS1K75
Figure 41 below shows the new route list block index “1” is created.
Figure 41: The new route list index “1” created
5.6.2. Configure Distant Steering Code (DSC)
Configure new distant steering code, from the Element Manager homepage, navigate to Dialing
and Numbering Plans > Electronic Switched Network > Coordinated Dialing Plan (CDP)
and select Distant Steering Code (DSC).
Figure 42: Distant Steering Code List page
KP; Reviewed;
SPOC 2/1/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
28 of 73
UM2010-CS1K75
The Distant Steering Code List page is displayed. Select Add in the dropdown menu and enter
distant steering code number “73100” which is used as the UM subscriber number in Please
enter a distant steering code box and click on to Add button.
Figure 43: Distant Steering Code List Page
The Distant Steering Code of new code “73001” page displays. Enter information as below:
- Flexible Length number of digits: enter “5”. Due to 5 digits will be dialled.
- Route List to be accessed for trunk steering code: select “1” from dropdown menu list.
This is the route list block index “1” created in Section 5.6.1 above.
- Keep other fields at default and click on Submit button complete.
Figure 44: Distant Steering Code page
Repeat the same procedure above to create another distant steering code “73200” which is used
as Auto Attendant number.
KP; Reviewed;
SPOC 2/1/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
29 of 73
UM2010-CS1K75
6. Configure Microsoft Exchange Unified Messaging 2010
This document assumes that the Microsoft Exchange UM 2010 server was properly installed and
configured by a Microsoft engineer. This section provides the steps on how to configure
Microsoft Exchange UM to work with an Avaya Communication Server 1000 system.
The following summarizes the tasks which need to be done on the Exchange UM:
 Configure a new UM Dial Plan.
 Configure a new UM IP Gateway.
 Configure a new UM IP Mailbox Policy.
 Configure a new UM Auto Attendant.
6.1. Configure a New UM Dial Plan
Configure a new UM dial plan on the Exchange UM, from the Exchange UM server; navigate to
the menu Start > All Programs > Microsoft Exchange Server 2010 > Exchange
Management Console, the Exchange Management Console displays.
In the Exchange Management Console, navigate to Microsoft Exchange > Microsoft Exchange
On-Premise > Organization Configuration, right-click on Unified Messaging item and select
New UM Dial Plan.
Figure 45: Exchange Management Console Window
KP; Reviewed;
SPOC 2/1/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
30 of 73
UM2010-CS1K75
The New UM Dial Plan window is displayed. Enter information for the new dial plan in the
Introduction section as below:
 Name: type “CS1K_CDP_5Digit”.
 Number of digits in extension numbers: enter “5”.
 URI: select “Telephone Extension”.
 VoIP Security: select “unsecured”.
Click on the Next button to go to Set UM Servers section.
Figure 46: New UM Dial Plan Window
KP; Reviewed;
SPOC 2/1/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
31 of 73
UM2010-CS1K75
The Set UM Servers section of New UM Dial Plan window is displayed, click on Add button
on right-hand of the window to add a new UM server.
Figure 47: New UM Dial Plan Window (cont)
KP; Reviewed;
SPOC 2/1/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
32 of 73
UM2010-CS1K75
The Select UM Server window displays with two Exchange servers, select “EXCH-A-873” is
Exchange UM 2010 server, select this server and then click OK button to complete and close the
Select UM Server window.
Figure 48: Select UM Server window
KP; Reviewed;
SPOC 2/1/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
33 of 73
UM2010-CS1K75
Return to the Set UM Servers section of New UM Dial Plan window with the Exchange UM
server selected. Click on Next button to continue.
Figure 49: New UM Dial Plan Window (cont)
KP; Reviewed;
SPOC 2/1/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
34 of 73
UM2010-CS1K75
The New UM Dial Plan section of New UM Dial Plan window displays configuration summary
of the new UM dial plan.
Click on New button to go to continue.
Figure 50: New UM Dial Plan Window (cont)
KP; Reviewed;
SPOC 2/1/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
35 of 73
UM2010-CS1K75
The Completion section displays the new UM dial plan is successfully created. Click on Finish
button to complete and close the New UM Dial Plan window.
Figure 51: New UM Dial Plan Window (cont)
KP; Reviewed;
SPOC 2/1/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
36 of 73
UM2010-CS1K75
Figure 52 shows the new “CS1K_CDP_5Digit” UM dial plan is created.
Figure 52: Exchange Management Console with the new UM Dial Plan created
Right-click on the “CS1K_CDP_5Digit” UM dial plan created above as shown in Figure 52, and
then select Properties (not shown). The CS1K_CDP_5Digit Properties window displays.
Select Subscriber Access tab, enter number “73100” which is defined in Section 5.1 and 5.6.2
in Telephone number to associate box and then click on the Add button to add this number to
list of telephone number associate.
Click Apply button to save the change and click OK to close the CS1K_CDP_5Digit Properties
window.
Figure 53: CS1K_CDP_5Digit UM Dial Plan Properties Window
KP; Reviewed;
SPOC 2/1/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
37 of 73
UM2010-CS1K75
6.2. Configure a New UM IP Gateway
Configure a new UM IP gateway on the Exchange UM, from the Exchange Management
Console, navigate to Microsoft Exchange > Microsoft Exchange On-Premise > Organization
Configuration, right-click on Unified Messaging item and select New UM IP Gateway.
Figure 54: New UM IP Gateway Selected
KP; Reviewed;
SPOC 2/1/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
38 of 73
UM2010-CS1K75
The New UM IP Gateway window displays. Enter information for the new UM IP Gateway as
below:
 Name: enter “CS1K75”
 IP address: enter “135.10.97.149”. This is Node IP of CS 1000 SIP gateway
 Dial Plan: click on Browser button and select the dial plan “CS1K_CDP_5Digit” created
above.
Click on New button to continue.
Figure 55: New UM IP Gateway Window
KP; Reviewed;
SPOC 2/1/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
39 of 73
UM2010-CS1K75
The Completion section displays the new UM IP Gateway has been successfully created. Click
on Finish button to complete and close the window.
Figure 56: New UM IP Gateway Window (cont)
KP; Reviewed;
SPOC 2/1/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
40 of 73
UM2010-CS1K75
6.3. Configure a New UM Mailbox Policy
The new default UM Mailbox Policy “CS1K_CDP_5Digit Default Policy” is automatically
created after the UM Dial Plan “CS1K_CDP_5Digit” created. Figure 57 below displays the new
default UM Mailbox Policy.
Figure 57: The Default UM Mailbox Policy
Right-click on the “CS1K_CDP_5Digit Default Policy” policy and select Properties (not
shown), the CS1K_CDP_5Digit Default Policy Properties window displays. In the General
tab, features of mailbox can be enabled by checking on individual checkbox.
Figure 58: Mailbox Policy Properties Window
KP; Reviewed;
SPOC 2/1/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
41 of 73
UM2010-CS1K75
6.4. Configure a New Auto Attendant
Configure a new auto attendant on the Exchange UM, from Exchange Management Console
window, navigate to Microsoft Exchange > Microsoft Exchange On-Premise > Organization
Configuration, right-click on Unified Messaging item and select New UM Auto Attendant.
Figure 59: New UM Auto Attendant Option Selected
KP; Reviewed;
SPOC 2/1/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
42 of 73
UM2010-CS1K75
The New UM Auto Attendant window displays. Enter information for this new UM auto
attendant as below:
 Name: enter “CS1K Auto Attendant”.
 Select associated dial plan: click on Browser button and select the
“CS1K_CDP_5Digit” dial plan created in Section 6.1.
 Pilot identifier list: enter number “73200” as defined in Section 5.6.2 and click on Add
button to add this number to the list.
 Create auto attendant as enabled: Checked.
 Create auto attendant as speech-enabled: Checked.
Click on New button to continue.
Figure 60: New UM Auto Attendant Window
KP; Reviewed;
SPOC 2/1/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
43 of 73
UM2010-CS1K75
The Completion section displays the new UM auto attendant with name “CS1K Auto Attendant”
has been successfully created.
Figure 61: New UM Auto Attendant Window
KP; Reviewed;
SPOC 2/1/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
44 of 73
UM2010-CS1K75
7. Configure SIP TLS on CS 1000 SIP Gateway
The Communication Server 1000 system might have many SIP Signaling Gateways; these SIP
Gateways are managed by a Unified Communication Management (UCM) application. This
section provides the procedure for setting up SIP TLS on a specific SIP Gateway that was used
to connect to Exchange UM 2010 server:
 Create a self certificate for SIP Gateway.
 Add Exchange UM 2010 Certificate to Certificate Authorities on the CS 1000 Unified
Communication Management server.
 Download a certificate from Communication Server 1000 Unified Communication
Management (UCM) Private Authority Certificate.
 Enable SIP TLS in SIP Gateway.
 Enable Secure Media in SIP Gateway.
 Add A Host Entry For Exchange UM in SIP Gateway.
 Configure Secure Media in System and Phone Station.
7.1. Create a Self Certificate for CS 1000 SIP Gateway
From the homepage of Communication Server 1000 UCM, navigate to Security > Certificate.
Figure 62: Certificate Section in UCM Home Page
KP; Reviewed;
SPOC 2/1/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
45 of 73
UM2010-CS1K75
The Certificate Management page displays on right-hand side of UCM window, navigate to
Certificate Endpoint section and select SIP Gateway member that needs to create a self
certificate, in this example that is “135.10.97.150” with Element Name “cpppm3.belleville.com”
Figure 63: Certificate Management Page
KP; Reviewed;
SPOC 2/1/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
46 of 73
UM2010-CS1K75
When the SIP Signaling Gateway “cpppm3.belleville.com” member is selected in the Certificate
Endpoints section, their detailed certificates is displayed in Endpoint Details section and under
Certificates subsection.
Click on SIP TLS in Service Profile column of the Certificates subsection to generate a self
certificate for this SIP Gateway.
Figure 64: Certificate of SIP Gateway Member
KP; Reviewed;
SPOC 2/1/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
47 of 73
UM2010-CS1K75
Server Certificate page pops up, select option “Create a new certificate, signed by local
Certificate Authority” and Click Next button to continue.
Figure 65: Server Certificate Window
Name and Security Settings section displays. Enter the name “SIPGW-TLS” in Friendly Name
box and select Bit Length as “1024” (Default value). Click on Next button to continue.
Figure 66: Server Certificate Window (cont)
KP; Reviewed;
SPOC 2/1/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
48 of 73
UM2010-CS1K75
The Organization Information section displays. Enter “Solution and Interoperability” in
Organization box and “BvwDevConnect” in Organization Unit. Click on Next button to
continue.
Figure 67: Server Certificate Window (cont)
Your Server’s Common Name section displays. Enter “cpppm3.bvwdev.com” in Common
Name box and select “None” in Subject At Name dropdown menu. Click on Next button to
continue.
Figure 67: Server Certificate Window (cont)
KP; Reviewed;
SPOC 2/1/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
49 of 73
UM2010-CS1K75
The Geographic Organization section displays. Select “CANADA” in Country/Region
dropdown menu, “ON” in State/Province box, and “Belleville” in City/Locality. Click on Next
button to continue.
Figure 68: Server Certificate Window (cont)
Certificate Request Summary section displays summary information of the self certificate.
Click on Commit button to start generating the certificate.
Figure 69: Server Certificate Window (cont)
KP; Reviewed;
SPOC 2/1/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
50 of 73
UM2010-CS1K75
Click on Finish button to complete and close the page.
Figure 70: Server Certificate Window (cont)
Figure 71 shows the new certificate for SIP TLS has been created with status as “signed”.
Figure 71: The New Certificate Generated for SIP TLS
KP; Reviewed;
SPOC 2/1/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
51 of 73
UM2010-CS1K75
7.2. Add Exchange UM Certificate to SIP Gateway Certificate
Authorities
From Certificate Authorities section of certificate endpoints “135.10.97.150”, click on Add
button to import Exchange UM certificate.
Figure 72: Certificate Authorities of SIP Gateway member
A new page pops up. In “Add a CA to the Service” section, enter “MSUM” in Friendly Name
box, paste Exchange UM certificate into the blank box and then click on Submit button to install
this certificate. Note: The Exchange UM certificate is provided by Microsoft UM Team and it
can be opened by Microsoft Notepad application and use “copy” and “paste” command to copy
and paste the certificate.
Figure 73: Add a CA to the Service Page
KP; Reviewed;
SPOC 2/1/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
52 of 73
UM2010-CS1K75
Figure 74 shows the Exchange UM certificate is successfully imported to the Certificate
Authorities.
Figure 74: The Exchange UM Certificate Imported
7.3. Download a Private Authority Certificate
From the Certification Management page, click on Private Certificate Authority tab and
detail of the certificate is displayed in Private Certificate Authority Details section.
Click on Download button to save the certificate.
Figure 75: Private Certificate Authority Page
KP; Reviewed;
SPOC 2/1/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
53 of 73
UM2010-CS1K75
The File Download window pops up, click on Save button to save the certificate. This certificate
will be imported to Exchange UM server.
Figure 76: File Download Window of Private Certificate
7.4. Enable SIP TLS on SIP Gateway
From the UCM home page, navigate to Network > Element > Element Name (in this example,
“CPPPM3_ON_EM”) > System > IP Network > Nodes: Servers and Media Cards > Node ID
(in this example, 511) > Node Details (ID: 511 - LTPS, Gateway (SIPGw)) > Gateway
(SIPGw) > Node ID: 511 - Virtual Trunk Gateway Configuration Details.
Scroll down to SIP Gateway Settings section, select “Secure End to End” in TLS Security
dropdown menu, enter “5061” in Port box, and check on “Client authentication” and “X509
certificate authority” checkboxes.
Figure 77: SIP Gateway Settings With TLS
KP; Reviewed;
SPOC 2/1/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
54 of 73
UM2010-CS1K75
Scroll down to Proxy and Redirect Server of SIP Gateway Settings section, enter IP address
of Exchange UM server “131.107.5.62” in Primary TLAN IP address box, “5061” in Port box
and select “TLS” in Transport protocol.
Figure 78: Proxy Or Redirect Server Settings
7.5. Enable Secure Media on SIP Gateway
The secure media can be only applied when SIP TLS is established. To enable secure media , on
the Node ID: 511 - Virtual Trunk Gateway Configuration Details page scroll down to SIP
Gateway services (not shown) section and under Microsoft Unified Messaging subsection
check on “Enable Secure Media” check box.
Figure 79: Enable Secure Media on SIP Gateway
The process of save, transfer and synchronization need to be applied as described in Section 5.1
for the changes take effect.
KP; Reviewed;
SPOC 2/1/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
55 of 73
UM2010-CS1K75
7.6. Add a Host Entry For Exchange UM In SIP Gateway
This is important step of setting up SIP TLS, due to SIP TLS uses Full qualified domain name
(FQDN) to negotiate and handshake, make sure CS 1000 SIP Gateway is able to resolve the IP
address of Exchange UM to its FQDN and vice versa. This can be approached by adding a host
entry in the SIP Gateway, from homepage of UCM, click on member “cpppm3.bvwdev.com
(member)” of SIP Gateway.
Figure 80: UCM Homepage with Linux Member
The Base Manager page displays. On the left-hand tree menu, click on DNS and Hosts. The
Domain Name Server (DNS) displays on right-hand side of Base Manager page, in the Hosts
section, click on Add button to add a new host.
Figure 81: Base Manager of SIP Gateway
KP; Reviewed;
SPOC 2/1/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
56 of 73
UM2010-CS1K75
The New Host page displays. Enter IP “131.107.5.62” in IP address box, “EXCH-A-873” in
Host name box and domain name “DFPYXV-dom.extest.microsoft.com” in Domain box. Click
on Save button to complete adding new host for Exchange UM.
Figure 82: New Host Page
Figure 83 below shows the new host of Exchange UM server is successfully added to the SIP
Gateway.
Figure 83: New Host of Exchange UM Added
7.7. Configure Secure Media in System and Phone Station
Enable secure media in Section 7.5 above is just first step for enabling secure media on CS 1000
to Exchange UM server. This section provides the configuration on Call Server for enabling
secure media in the system and Phone station. Log in to the Call Server as administrator and
issue following overlay commands.
KP; Reviewed;
SPOC 2/1/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
57 of 73
UM2010-CS1K75
Overlay LD 17 to enable media security for system. The media security of system can be Media
Security Always (MSAW), Media Security Best Try (MSBT) or Media Security Never (MSNV).
When media security in system is enabled, all IP phone station has media security class of
service matched with media security in the system will be effective.
Figure 84: Enable Media Security In The System
Overlay LD 20 to enable media security class of service for IP phone station. The media security
class of server in the phone station should be matched with media security set in the system, in
this testing that is MSBT (Media Security Best Try).
In the configuration below, the IP Phone 1140E is set to Media Security System Default
(MSSD), whatever type of media security is set in the system; the media security of IP Phone
1140E is going to be matched.
Figure 85: Enable Media Security Class of Service on IP Phone
Overlay LD 14 to enable media security class of service for IP Trunks, these are SIP IP Trunks
defined in the CS 1000 system used for carrying SIP to Exchange UM. It’s different than phone
station; IP Trunks only accept Media Security Best Try (MSBT) and Media Security Never
(MSNV) and it does not accept MSSD or MSAW.
Figure 86: Enable Media Security Class of Service on IP Trunks
KP; Reviewed;
SPOC 2/1/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
58 of 73
UM2010-CS1K75
8. Configure SIP TLS on Exchange UM 2010
This section provides the procedure for setting up:
 Export a trusted authority certificate on Exchange UM 2010 server.
 Import the CS1000 UCM private authority certificate that was downloaded and saved as
mentioned in Section 7.3 to Exchange UM 2010 server.
 Check TLS on Exchange UM 2010 Server.
 Configure SIP Secured on UM Dial Plan.
 Configure VoIP Secured on UM Dial Plan.
8.1. Export a trusted authority certificate
Open Certificates Management Console on the Exchange UM 2010 server, by navigating to
menu Start >Run (mmc) > menu File > Add/Remove Snap-in > Add Certificates (local
computer).
Select Certificates folder under Trusted Root Certification Authorities folder, list of
certificates displays on right-hand side of Certificate Console.
Name of certificate needs to be imported in this list is “EastLab”, this certificate is created by
Microsoft Exchange UM Team.
Figure 87: Certificate Console
KP; Reviewed;
SPOC 2/1/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
59 of 73
UM2010-CS1K75
Right-click on the “EastLab” certificate, select All Task > Export.
Figure 88: Certificate Console (cont)
Certificate Export Wizard displays. Click on Next button to continue.
Figure 89: Certificate Export Wizard Window
KP; Reviewed;
SPOC 2/1/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
60 of 73
UM2010-CS1K75
Select option “Base-64 encoded X.509 (.CER)” in Export File Format section. Click on Next
button to continue.
Figure 90: Certificate Export Wizard (cont)
Type the name “ExchangeUM2010Cert” in File name box. Click Next button to continue.
Figure 91: Certificate Export Wizard (cont)
KP; Reviewed;
SPOC 2/1/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
61 of 73
UM2010-CS1K75
Completing the Certificate Export Wizard section displays with summary settings. Click
Finish button to complete.
Figure 92: Certificate Export Wizard (cont)
Note: This certificate is used to import to Certificates Authorities of CS1000 SIP Gateway
member in Section 7.2.
KP; Reviewed;
SPOC 2/1/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
62 of 73
UM2010-CS1K75
8.2. Import the CS1000 UCM private authority certificate to Exchange
Certificate Console
From Actions column in the Certificates window of Trusted Root Certification Authorities
folder, navigate to More Actions > All Tasks > Import.
Figure 93: Export a Certificate
Certificate Import Wizard window displays. Click on Next button to continue.
Figure 94: Certificate Export Wizard
KP; Reviewed;
SPOC 2/1/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
63 of 73
UM2010-CS1K75
In File name box, click on Browse button to upload the CS 1000 UCM certificate as
downloaded and saved in Section 7.3.
Figure 95: Export a Certificate (cont)
Select option Place all certificates in following store and make sure in Certificates Store field
it should be Trusted Root Certification Authorities.
Figure 96: Export a Certificate (cont)
KP; Reviewed;
SPOC 2/1/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
64 of 73
UM2010-CS1K75
Click on Finish button to complete the import of CS 1000 UCM certificate to the Exchange UM
server.
Figure 97: Export a Certificate (cont)
Figure 98 shows the CS 1000 UCM certificate has been imported to the Exchange server under
Trusted Root Certification Authorities and Certificates.
Figure 98: The UCM Certificate Imported to Exchange UM
KP; Reviewed;
SPOC 2/1/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
65 of 73
UM2010-CS1K75
8.3. Enable TLS on Exchange UM Server Setting
From the Exchange Management Console window, navigate to Microsoft Exchange >
Microsoft Exchange On-Premise > Server Configuration > Unified Messaging. The name of
Exchange server (EXCH-A-873) displays in right-hand side of the window.
Figure 99: Server UM Settings
Double-click on this name of Exchange UM server, properties window of this sever displays.
Click on UM Settings tab, under Associated Dial Plans box, select “CS1K_CDP_5Digit” dial
plan that belongs to CS 1000 UM IP Gateway, make sure TLS is selected in Startup Mode
dropdown menu.
Figure 100: UM Server Properties Window
KP; Reviewed;
SPOC 2/1/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
66 of 73
UM2010-CS1K75
From Exchange Management Console, navigate to Organization Configuration > Unified
Messaging > UM IP Gateway tab, and double-click on the “CS1K75” UM IP Gateway, the
CS1K Properties Window displays, select radio option Full quailed domain name (FQDN)
and enter “cpppm3.bvwdev.com” which is FQDN of SIP Gateway in the text box. Click on
Apply button to save the change and click OK button to close the window.
Figure 101: UM IP Gateway Properties Window
KP; Reviewed;
SPOC 2/1/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
67 of 73
UM2010-CS1K75
In order to SIP TLS working, the IP address of CS 1000 SIP Gateway also needs to be resolved
to its FQDN in Exchange UM server. Open the hosts file in Exchange UM server to add an entry
for the SIP Gateway.
Figure 102: SIP Gateway Entry added in Hosts File
By default, Exchange UM is using port 5060 for SIP TCP, when SIP TLS is enabled the port
5060 has to change from 5060 to port 0 by using command line “Set-UMIPGateway –Port 0” in
Exchange Management Console.
Figure 103: Exchange Management Console
KP; Reviewed;
SPOC 2/1/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
68 of 73
UM2010-CS1K75
8.4. Configure SIP Secured on the UM Dial Plan
From the Exchange Management Console window, navigate to Microsoft Exchange >
Microsoft Exchange On-Premise > Organization Configuration > Unified Messaging. List
of UM dial plans displays in the UM Dial Plan tab, right-click on “CS1K_CDP_5Digit” dial plan
and select Properties.
Figure 104: Properties Menu of UM Dial Plan
Select General tab in “CS1K_CDP_5Digit Properties” window, make sure SIP Secured is
selected in VoIP Security dropdown menu. Note: “SIP Secured” selected in VoIP Security field
means Exchange UM 2010 is just configured to work with TLS for negotiating SIP message but
media is not encrypted.
Figure 105: UM Dial Plan Properties Window
KP; Reviewed;
SPOC 2/1/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
69 of 73
UM2010-CS1K75
8.5. Configure VoIP Secured on UM Dial Plan
Apply the same procedures in Section 8.4 however select Secured in the VoIP Security
dropdown menu. With this selection, Exchange UM server will work with SIP TLS and its media
is also secured on the “CS1K_CDP_5Digit” UM dial plan.
Figure 106: UM Dial Plan Properties Window with Secured Selected
Any change is made on UM Dial Plan or UM IP Gateway, Exchange UM Service needs to
restart. This can be done by going to the Services application in Administration Tools and restart
the Exchange UM service.
Figure 107: Services Windows with Exchange UM service.
KP; Reviewed;
SPOC 2/1/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
70 of 73
UM2010-CS1K75
9. Verification Steps
The following steps can be used to verify the integration of …:
-
Verify that users can dial the UM pilot number and that the proper greeting is played. If
Exchange UM is called by a UM subscriber, the user should not be prompted for the
extension, only the password.
Place a call to a UM subscriber and let the call cover to voicemail. Verify that the proper
greeting is played.
Leave a voice message for a UM subscriber and verify that the MWI of the user’s
telephone is illuminated.
Log on to Exchange UM to retrieve voice messages from a telephone. Use the telephone
or voice interface to navigate through the menu. Verify that the voice message is heard by
the user.
Retrieve voice messages from Outlook Web Access (OWA). Enter https://<ip-addr>/owa,
where <ip-addr> is the IP address of the Exchange 2010 server, as the URL in an Internet
browser and log on. Use the Play-on-Phone feature to play the messages on a telephone.
Delete the voice messages and verify that the MWI lamp is extinguished.
Verify that users can dial the UM pilot number with SIP TLS and secure media, if secure
media is enabled, there is a secure icon displayed on IP Unistim Phone.
10. Conclusion
These Application Notes have described the configuration steps required to integrate Microsoft
Exchange Server 2010 Unified Messaging with Avaya Communication Server 1000.
Observations are noted in Section 2.2.
KP; Reviewed;
SPOC 2/1/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
71 of 73
UM2010-CS1K75
11. Additional References
Product documentation for Avaya CS 1000 products may be found at:
https://support.avaya.com/css/Products/
Product document for Microsoft Exchange 2010 product may be found at:
http://www.microsoft.com/exchange/en-us/default.aspx
[1] Avaya Communication Server 1000 Documents:
Avaya Communication Server 1000E Installation and Commissioning, Doc# NN43041-310,
Issue 05.06, Date Nov 2011.
Avaya CS 1000 Co-resident Call Server and Signaling Server Fundamentals, Doc#
NN43001-509, Issue 03.03, Date Aug 2011.
Avaya CS 1000 Element Manager System Reference – Administration, Doc# NN43001-632,
Issue 05.13, Date Nov 2011.
Avaya Communication Server 1000 Security Management Fundamentals Release 7.5, Doc#
NN43001-604, Issue 05.05, Date May 2011.
KP; Reviewed;
SPOC 2/1/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
72 of 73
UM2010-CS1K75
©2012
Avaya Inc. All Rights Reserved.
Avaya and the Avaya Logo are trademarks of Avaya Inc. All trademarks identified by ® and
™ are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks
are the property of their respective owners. The information provided in these Application
Notes is subject to change without notice. The configurations, technical data, and
recommendations provided in these Application Notes are believed to be accurate and
dependable, but are presented without express or implied warranty. Users are responsible for
their application of any products specified in these Application Notes.
Please e-mail any questions or comments pertaining to these Application Notes along with the
full title name and filename, located in the lower right corner, directly to the Avaya
DevConnect Program at devconnect@avaya.com.
KP; Reviewed;
SPOC 2/1/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
73 of 73
UM2010-CS1K75
Download PDF

advertising