Infrared Quartz Fireplace Heater. This User Guide

Infrared Quartz Fireplace Heater
User Guide
Thank you for purchasing the Ivation Infrared Quartz Fireplace Heater. This User Guide is intended to provide
you with guidelines to ensure that operation of this product is safe and does not pose risk to the user. Any use
that does not conform to the guidelines described in this User Guide may void the limited warranty.
Please read all the directions before using the product and retain this guide for reference. This product is
intended for household use only.
This product is covered by a limited one year warranty. Coverage is subject to limits and exclusions. See
warranty for details.
The Ivation Infrared Quartz Fireplace heater combines economical space heating with the cozy ambience of
a real fireplace. Handsomely designed and easy to operate, the heater features a realistic flame effect, but
without the fire, smoke, fuel, or cleanup.
Package Contents:
Infrared quartz fireplace heater
Remote control unit
User guide
POTENTIAL ELECTRICAL HAZARD. When using electrical appliances like this heater basic
precautions should always be followed in order to reduce the risk of fire, electrical shock, and injury.
The precautions include:
• Heater must be plugged into a 120 volt, 15 amp (or more) outlet. Do not plug anything else into the same
outlet. Consult a certified electrician to confirm if your home meets this specification prior to use. Risk of
fire, overheating, property damage, or even death may result if this precaution is not followed.
• Connect heater to a properly grounded, three-prong outlet. Do not use extension cords, surge protectors,
timers, direct breakers, or an outlet being used by another appliance. Risk of fire, overheating, property
damage, or even death may result if this precaution is not followed.
• To avoid burns, do not let bare skin touch the heater’s surface when in use.
• To properly move heater, when in use, use handles or wheels. Note: Not all models have handles.
• Keep combustible and flammable materials at least three feet from the front of the heater. Materials
include: furniture, pillows, bedding, papers, clothes, and curtains. Keep items like these away from the
sides and rear of the heater.
• Allow at least three feet of unobstructed space around the front and rear of the heater to allow for
maximum heat, air, and ventilation flow.
• Extreme caution is necessary when heater is in use in the presence of children, pets, or handicapped
individuals. This same caution should be used when the heater is left operating unattended.
• Always unplug heater when not it is not in use.
• Do not use the heater if the cord or plug is damaged in any manner, or if the heater malfunctions, has been
dropped, or is damaged in any manner.
• To disconnect the heater, turn power button to the OFF position first, then remove the plug from the outlet.
• Make sure all ventilation and exhaust openings are free of foreign objects in order to prevent electrical
shock, fire, or damage to the heater.
• Do not use heater in areas where gasoline, paint, or flammable liquids are stored or used.
• Do not use flammable or abrasive solvents to clean heater.
• Keep heater dry at all times.
• Use heater only as described in this manual. Any other use is not recommended by the manufacturer as it
may cause fire, electrical shock, or personal injury.
Tip-Over Safety Feature
This heater is equipped with a tip-over safety feature. If the heater is tipped over, an internal switch will
automatically shut the heater off. Once the heater is restored to an upright position, the heater will reset.
To start the heater once it’s reset, push the power button on the remote control or heater’s control panel.
Overheat Safety Feature
This heater is equipped with an overheat safety feature. When the internal components of the heater reach
a certain temperature that could potentially cause overheating or a possible fire, the heater will automatically
shut off.
WARNING: This heater has a voltage rating of
120 volts. The cord has a three-prong grounded
plug. An adapter is available for connecting
three-prong grounded plugs to two-prong
outlets. The grounded plug extending from
the adapter must be connected to a properly
grounded outlet. The adapter should not be
used if a three-prong outlet is available.
Metal Screw
Cover of Grounded
Outlet Box
Grounding Pin
Grounding Means
Grounding Pin
WARNING: It is normal for the power cord to feel warm to the touch. However, a loose fit between
the outlet and the plug may cause the plug to overheat. If this occurs, try inserting the plug into a
different outlet. Contact a qualified electrician to inspect the original outlet for damage.
A Infrared Heater
B Remote Control
C Control Panel
D Temperature Sensor
E 3-prong Power Cord
F Casters (4)
Front View
Rear View
• Place the heater on a firm, level surface and plug into a grounded 120V, 60Hz power outlet.
• Only operate heater when it is in an upright position.
• Insert two AAA batteries into the remote control before using. Batteries are not included.
To add or replace the batteries, remove the battery cover from the remote. Do this by pushing down on the
arrow on the top of the battery cover and sliding it away from the remote. Insert two AAA batteries (not
included) and close the remote by sliding the battery covering back on to the remote.
Note: Do not mix old and new batteries. Do not mix alkaline, standard (carbon-zinc), or rechargeable (NiCad,
Ni-MH, etc.) batteries.
Please note that infrared heaters do not heat or blow hot air like a traditional space heater. Infrared heaters
are intended to supplement an already-heated, insulated room. Square footage specifications assume a single
enclosed room, not an entire home. Infrared heaters do not heat through walls or floors, and are not intended
to replace a main heat source. Infrared heat can take at least 24 hours to warm a room, but they operate more
efficiently to maintain the desired temperature. Infrared heaters will not work well in uninsulated, unheated
spaces like screened-in porches, RV’s, garages, unheated basements, etc.
Control Panel:
1 Fan Indicator Light
Indicates when the Fan is active
2 Flame Effect Indicator Light
Indicates when the Flame effect is on
3 Timer Indicator
Indicates when the timer function is active
4 Digital Display
Readout of the set room temperature or timer value
5 Celsius Indicator Light
Indicates that the temperature is being displayed in Celsius
6 Fahrenheit Indicator Light
Indicates that the temperature is being displayed in Fahrenheit
7 Power Indicator Light
Indicates when the unit is receiving power from the wall outlet
8 Power Switch Button
Powers the heater ON or OFF
9 C/F Button
Toggles between celsius and fahrenheit
10 Temp-Down Button
Decreases the set temperature
11 Temp-Up Button
Increases the set temperature
12 Timer Button
Engages the on/off timer function
13 Heater Mode Button
Toggles between Hi / Low / Eco Modes
14 Flame Effect Button
Toggles the Flame Effect ON / OFF
15 Energy Saver Indicator
Indicates when energy-saving mode is on
16 High Heat Indicator
Indicates when High Heat mode is on
17 Low Heat Indicator
Indicates when Low Heat mode is on
Remote Control:
1 LED Indicator Light
Illuminates when any button is pressed on the remote control
2 Heater Mode Button
Toggles between the three heat modes available
3 Temp Down Button
Decreases the set temperature value
4 ON/OFF Button
Powers the heater ON/OFF
5 Dimmer Button
Toggles between three available flame effect brightness modes
6 Time
Engages the ON / OFF Timer
7 Temp Up Button
Increases the set temperature value
Operating Instructions:
1. Turn the heater on or off by pressing the POWER
button on the control panel (Figure C) or by pressing
the ON/OFF button on the remote control (Figure B).
Note: Once the power is off, the internal heating
elements will stop working first. The fan will continue
working for up to 90 seconds to deliver residual heat
from inside the heater. This is a normal function.
2. Select a heat setting by pressing the MODE button
on either the control panel (Figure C) or the remote
control (Figure B) to toggle between the three
heat settings.
Power for HIGH mode is 1,500W while the power for
LOW mode is 1000W. ECO mode is an Economic Energy
Saving Function. When ECO mode is chosen, the heater
will operate to maintain a constant temperature of
68° Fahrenheit.
3. Set the heater’s thermostat by pressing the arrows on
the control panel (Figure C) or the TEMP UP or TEMP
DOWN buttons on the remote control (Figure B).
You can set the temperature anywhere between 50° F
and 90° F (10° C and 32° C). Once you have chosen the
desired temperature, the heater will remain on until
the room temperature increases to the temperature
on the heater’s digital display. The heater will cycle on
and off to maintain the desired room temperature.
Press the C°/F° button on the control panel (Figure C)
to switch the digital display indicator on the heater
between Fahrenheit and Celsius.
4. To set the timer-power-off-mode, start the unit and
press the TIMER button on either the control panel
(Figure C) or remote control (Figure B).
Note: The timer-power-off-mode can only be set when
the heater is on.
The digital display on the control panel (Figure C)
changes from the temperature to a time value for the
timer. Press the TIMER button repeatedly to change
the number value between 0 and 12 hours (in one
hour intervals).
The Timer light turns on when the timer is set.
5. To set the timer-power-on-mode, while powering off
the unit, press the TIMER button on the panel
(Figure C).
Note: The timer-power-on mode can only be set when
the heater’s power is off.
The digital display on the control panel (Figure C)
changes from the set temperature readout to a time
value for the timer. Press the TIMER button
repeatedly to change the number value between 0
and 12 hours (in one hour intervals).
The Timer light turns on when the timer is set.
6. To turn on or adjust the flame effect brightness
settings, press the FLAME EFFECT BUTTON on the
control panel (Figure C) or the DIMMER Button on
the remote control (Figure B).
Note: The flame effect function can be set when the
heater is in either on or off mode.
The heater will cycle between “high,” “medium,”
“low,” and “off” brightness levels.
Care and Maintenance:
WARNING: Before performing any maintenance on the heater, unplug it from the outlet, and allow it
to cool completely.
• Use a soft, damp cloth to clean the exterior of the heater. Use a mild detergent if necessary.
• After cleaning, dry the heater with a soft, dry cloth.
• DO NOT use alcohol, gasoline, abrasive powders, furniture polish, any flammable liquids, or rough brushes
to clean the heater.
• DO NOT immerse heater in water.
• Wait until the heater is completely dry before use.
• If you will not be using the heater for an extended period of time, take the batteries out of the remote
control, and store for future use.
• Store the heater in a cool, dry location. To prevent dust and dirt build-up, use the original packaging to store
the heater.
Replacing the Flame Effect Bulb
• Requirements: Two 40W E12 bulbs.
• To replace the flame effect bulbs (Figure 2) make sure the heater is unplugged.
• Take off the access panel (Figure 1) by removing the six screws holding the panel in place.
• Remove and replace the two light bulbs (Figure 2) by unscrewing each bulb slowly from its socket base.
• Reassemble and reinstall the access panel (Figure 1).
WARNING: Do not replace light bulbs during or immediately after use.
Frequently Asked Questions
Q. My heater emits a strange odor when I first open the box, and when I turn it on for the first
time. Why is this happening?
A. This is normal. The heater is treated with a special heat safe/resistant coating. This odor can be present
when the box is opened. When the coating is exposed to heat during the first few hours of operation there
will be an odor. This odor will dissipate after the break-in period. If you are sensitive to odors, you may
want to first run the heater in a garage or other area of your home with the doors open, and away from
flammable materials, until the initial odor goes away.
Q. If my heater runs on approximately 1,500 watts, how many BTUs is that? Is that a lot of heat?
A. At 1,500 watts your heater will produce approximately 5,100 BTUs. The Ivation Infrared Quartz Fireplace
Heater is intended to be used as a supplemental source of heat. It may take several minutes to several
hours to heat the area in which you’re using it, depending on various factors.
Q. Once I plug the heater in and turn it on, how long will it take to heat my room?
A. The heating process begins immediately when the power is turned on, and the desired temperature is set
above the room’s current temperature. A noticeable change in room temperature will vary due to variables
such as: the location of the heater in the room, the floor plan and size of the room, how well the room is
insulated, how many doors/windows are in the room, how much bare concrete is there, the opening and
closing of an exterior door, long hallways, high ceilings, etc. Smaller rooms experience quicker heat
changes. Rooms with larger and open floor plans can take up to 24 hours to completely heat up.
Q. I do not have a grounded outlet. Can I use a two-prong power strip, or remove the ground prong
from the cord?
A. NO. If you do not have a grounded outlet, contact a certified electrician for advice. Removing or altering
any part of the heater’s original design (including the power cord) will void the warranty, and make you
liable for any unexpected or hazardous results.
Q. The temperature on my heater does not match the temperature display on my thermostat.
A. This is completely normal. The heater’s temperature sensor reads the temperature directly around the
heater. With the heater near the cold floor, any readings on an elevated or external thermostat will differ
from the reading on the heater. The best way to operate your heater is to set the unit on HIGH and dial up
to a temperature that feels comfortable. Then, leave it at that temperature, regardless of whether it
matches the temperature on your thermostat. The heater will cycle off when the set temperature is met
or exceeded slightly.
Q. Can I use more than one heater at a time? Can I use the heater and another appliance at the
same time?
A. Yes, but make sure they are not plugged into the same outlet. Each heater requires its own 15-amp outlet.
No other items can be plugged into that outlet. This is because heaters are considered appliances, and
draw high amperage. If you are unsure whether your outlet meets these requirements, please consult a
qualified electrician.
WARNING:Risk of fire, damage to property, or injury may result if requirements are not met.
Q. Why does my heater’s fan continue to run after the set temperature is reached or the power has
been turned off?
A. This is normal. The fan will continue to run even after the heater automatically cycles down. The fan
continues to run so that every last bit of heat is blown out of the heater chamber, while allowing the heater
to continue to filter your air. Once the internal box/components cool completely, the fan will shut off on its
own. In this case, allow a few minutes after the heat cycles off (with the power on). The fan will shut off
faster when the power is turned off.
Q. My heater’s display shows my room temperature to be in the 20s when I know it is warmer
than that. Why?
A. You probably have the setting to read your temperature in Celsius rather than Fahrenheit. Press the C°/F°
button on the control panel to switch to Fahrenheit.
Q. My heater’s power cord gets warm. My cord is showing signs of heat or melting at the outlet.
Is this normal?
A. A warm power cord is normal. These power cords are rated for up to 221°F/105°C by the UL, CSA or ETL.
The exception is if you detect heat, smoke, or signs of melting at the contact point on the wall outlet. If any
of these conditions occur, please stop using the heater immediately. Contact a qualified electrician to
replace the wall outlet as soon as possible.
Possible cause
Corrective action
The heater does
1. The power cord is not plugged in.
1. Plug the power cord into an electrical
2. The electricity at the main fuse
2. Check the electricity at the main fuse
not turn on.
box is not working.
3. The battery in the remote
3. Replace the batteries in the remote
control is dead.
4. The thermostat on the heater
is set lower than the room
4. Increase the thermostat temperature
on the heater for a higher heat setting.
5. Power switch in back is not in
the ON position.
The heater
1. The heater has overheated.
1. Unplug the heater from the wall, wait
displays an error
a few seconds then plug the power
code “E1”
cordback in.
2. Insufficient power to the unit
2. Make sure the unit is plugged into
a dedicated 3-prong outlet, with no
extension cords or surge protectors.
3. Insufficient air flow to the
3. Move the unit at least 3ft from
The heater
displays an error
the wall.
1. Temperature sensor not
1. Please contact technical support.
functioning properly.
code “E2”
Replacement Parts List
Part #
Control panel
Power board
Tip-over switch
Spindle Motor S
Manual Thermostat
Infrared tube
Thermostat Wire
Remote control
Heater: 3-element infrared quartz
Heat settings: High / Low / ECO (maintains a constant 68°)
Voltage: 120V, 60Hz
Power consumption: 1000W / 1500W
BTU rating: 5,100 (Max.)
Thermostat setting: Variable 50°F – 90°F (10°C – 32°C)
Timer: Up to 12 hrs. in 1 hr. increments
Brightness adjustment: 3 levels
Remote control power source: 2 AAA batteries, not included
Safety device: Tip-over and overheat protection automatic shutoff
Made in China
Ivation is a trademark of
C&A IP Holdings, LLC
©2016 All rights reserved
Distributed by
C&A Marketing
114 Tived Lane East
Edison, NJ 08837 USA
Dimensions: 23.6" x 10.6" x 19.2"
Weight: 36.3 lbs.
Customer Service
Europe: C&A Marketing UK LTD
167 Hermitage Road
Crusader Industrial Estate
London N4 1LZ
United Kingdom
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