the Barista Express™
Instruction Book - BES870
Contents
2 Sage Recommends Safety First
8 Components
11 Functions
25 Care & Cleaning
31 Troubleshooting
36 Coffees to try
SAGE
RECOMMENDS
SAFETY FIRST
At Sage‰ by Heston
Blumenthal‰ we are very
safety conscious. We design
and manufacture consumer
products with the safety of you,
our valued customer, foremost
in mind. In addition we ask
that you exercise a degree of
care when using any electrical
appliance and adhere to the
following precautions.
2
IMPORTANT
SAFEGUARDS
READ ALL
INSTRUCTIONS BEFORE
USE AND SAVE FOR
FUTURE REFERENCE
•Before using for the first
time please ensure that
your electricity supply
is the same as shown
on the rating label on
the underside of the
appliance. If you have any
concerns please contact
your local electricity
company.
•Your Sage‰ by Heston
Blumenthal‰ appliance
includes a BS 13 amp
moulded mains plug on
the supply cord.
•Should you need to
change this plug, please
complete the rewiring as
follows (after safe disposal
of the moulded plug).
•Please note that a cut off
plug inserted into a socket
is a serious danger risk.
•Wires are coloured as
follows:
−− Blue = Neutral
−− Brown = Live
−− Green & Yellow = Earth
•As the colours of the wire
may not correspond with
the coloured markings
which identify the
terminals in
your plug, please refer to
the following:
−− The Blue wire must
be connected to
the terminal which
is marked ‘N’.
−− The Brown wire
must be connected
to the terminal
which is marked
with the letter ‘L’.
−− The Green & Yellow
wire must be connected
to the terminal which is
marked with the letter E
or the earth symbol .
•Please note that if a 13
amp plug is used, a 13
amp fuse should be used.
•To eliminate a choking
hazard for young children,
remove and safely discard
the protective cover fitted
to the power plug of this
appliance.
•Do not place the Barista
Express™ near the edge
of a bench or table during
operation. Ensure the
surface is level, clean and
free of water and other
substances.
•Do not use the Barista
Express™ on a sink drain
board.
•Do not place the Barista
Express™ on or near a hot
gas or electric burner, or
where it could touch a
heated oven.
•Always ensure the Barista
Express™ is properly
assembled before
connecting to power
outlet and operating.
Follow the instructions
provided in this book.
3
•The appliance is not
intended to be operated
by means of an external
timer or separate remote
control system.
•Do not use attachments
other than those provided
with the Barista Express™.
•Do not attempt to operate
the Barista Express™ by
any method other than
those described in this
book.
•Do not operate the
grinder without the
hopper lid in position.
Keep fingers, hands, hair,
clothing and utensils away
from the hopper during
operation.
•Use only cold, tap water in
the water tank. Do no use
any other liquid.
•Never use the Barista
Express™ without water in
the water tank.
•Ensure the portafilter
is firmly inserted and
secured into the brewing
head before using the
machine.
4
•Never remove the
portafilter during the
brewing operation as
the machine is under
pressure.
•Do not move the Barista
Express™ whilst in
operation.
•Do not leave the Barista
Express™ unattended
when in use.
•Do not touch hot surfaces.
Allow the Barista
Express™ to cool down
before moving or cleaning
any parts.
•Do not place anything,
other than cups for
warming, on top of the
Barista Express™.
•Always switch off the
Barista Express™ by
pressing the POWER
button to ‘Off’, switch
off at the power outlet
and unplug if appliance
is to be left unattended,
if not in use, before
cleaning, before
attempting to move the
appliance, disassembling,
assembling and when
storing the appliance.
•This appliance shall not
be used by children.
Keep the appliance and
its cord out of reach of
children. Appliances can
be used by persons with
reduced physical, sensory
or mental capabilities or
lack of experience and
knowledge if they have
been given supervision
or instruction concerning
use of the appliance in
a safe way and if they
understand the hazards
involved.
•Keep the appliance and
accessories clean. Follow
the cleaning instructions
provided in this book.
IMPORTANT
SAFEGUARDS
FOR ALL
ELECTRICAL
APPLIANCES
•Unwind the power cord
fully before use.
•Do not let the power cord
hang over the edge of
a bench or table, touch
hot surfaces, or become
knotted.
•To protect against electric
shock do not immerse
power cord, power plug or
appliance in water or any
other substance.
•This appliance is not
intended for use by
persons (including
children) with reduced
physical, sensory or mental
capabilities, or lack of
experience or knowledge,
unless they have been
given supervision or
instruction concerning
use of the appliance by
a person responsible for
their safety.
5
•Children should be
supervised to ensure
they do not play with the
appliance.
•It is recommended to
regularly inspect the
appliance. Do not use
the appliance if power
cord, power plug or
appliance becomes
damaged in any way. If
damaged or maintenance
other than cleaning is
required, please contact
Sage Customer Service
on 0808 178 1650 |
0333 0142 970 or go to
sageappliances.co.uk.
•Any maintenance, other
than cleaning, should
be performed at an
authorised Sage Service
Centre.
•This appliance is
recommended for
household use only.
6
Do not use this appliance
for anything other than its
intended use.
Do not use in moving
vehicles or boats. Do not
use outdoors. Misuse may
cause injury.
•The installation of
a residual current
device (safety switch)
is recommended to
provide additional safety
protection when using
electrical appliances.
It is advisable that a
safety switch with a rated
residual operating current
not exceeding 30mA be
installed in the electrical
circuit supplying the
appliance.
See your electrician for
professional advice.
WARNING
Fully unwind the cord
before use.
The symbol shown
indicates that this
appliance should not be
disposed of in normal
household waste. It should be
taken to a local authority waste
collection centre designated for
this purpose or to a dealer
providing this service.
For more information, please
contact your local council office.
SAVE THESE INSTRUCTIONS
7
Components
A
U
B
W
T
X
G
F
R
```
S
I
Q
J
K
C
L
H
P
Y
M
D
E
N
V
A. 450g bean hopper
With locking system for easy removal,
storage and transfer of coffee beans.
B. Integrated conical burr grinder
C. Grind outlet
D. Grinding activation switch
E. Hands free grinding cradle
F. GRIND SIZE selector
Espresso grind settings from fine to coarse.
G. GRIND AMOUNT dial
Adjust the amount of fresh ground coffee
dosed into the filter basket to suit the
fineness or coarseness of the grind.
H.FILTER SIZE button
Tell the machine if you are using a 1 CUP
or 2 CUP filter basket and the grinder will
dispense the required amount of ground
coffee for a single or double cup dose.
8
I. POWER button
J. Integrated removable 54mm tamper
K. Group head
L. 54mm stainless steel portafilter
With commercial style spouts.
M.Extra-tall cup clearance for tall mugs
N.Removable wet & dry coffee separator
drip tray
With Empty Me! full tray indicator.
O.Storage tray (located behind drip tray)
Houses accessories when not in use.
P. 360˚ swivel-action steam wand
Q.Dedicated hot water outlet
R. Steam/Hot Water dial
Selector dial for steam and hot water.
1
6
4
2
8
10
3
5
7
9
S. Steam/Hot Water light
Illuminates to indicate that the steam or hot
water function is selected.
T. 1 CUP and 2 CUP buttons
With preset, manual over-ride or
programmable shot volumes.
U. CLEAN ME light
Illuminates when a cleaning cycle
is required.
V. Espresso pressure gauge
W.Programme me button
Re-programs the preset 1 CUP and 2 CUP
shot volumes.
X. Cup warming tray
Y. (2L) removable water tank
With replaceable water filter to reduce
impurities and scale.
ACCESSORIES
1.
2.
3.
4.
Stainless steel milk jug
Cleaning disc
Cleaning tablets
Dual Wall filter baskets (1 cup & 2 cup) Use with pre-ground coffee.
5. Allen key
6. Single Wall filter baskets (1 cup & 2 cup) Use when grinding fresh
whole coffee beans.
7. Cleaning tool
8. Water filter holder and filter
9. Cleaning brush
10.The Razor™ precision dose trimming tool
9
INTEGRATED CONICAL BURR
GRINDER
Stainless steel conical burrs maximise ground
coffee surface area for a full espresso flavour.
Upper and lower burrs are removable
for cleaning.
PID TEMPERATURE CONTROL
Electronic PID temperature control for
increased temperature stability.
AUTO PURGE
ADJUSTABLE GRIND SIZE
Automatically adjusts water temperature
after steam for optimal espresso extraction
temperature.
Espresso grind settings from fine to coarse for
optimal extraction..
THERMOCOIL HEATING SYSTEM
ADJUSTABLE GRIND AMOUNT
Integrated stainless steel water coil accurately
controls water temperature.
Adjust the amount of fresh ground coffee
dosed into the filter basket to suit the fineness
or coarseness of the grind.
COMMERCIAL STYLE STEAM WAND
AUTOMATIC DOSING
Stainless steel 360° swivel-action steam wand
for effortless milk texturing.
Use the FILTER SIZE button to tell the
machine if you are using a 1 CUP or 2 CUP
filter basket. The grinder will dispense the
required amount of ground coffee for a single
or double cup dose.
INSTANT HOT WATER
HANDS FREE GRINDING
Applies low water pressure at the start of
the extraction to gently expand grinds for an
even extraction.
Auto stop for hands free grinding directly into
the portafilter.
THE RAZOR™ DOSE TRIMMING TOOL
Patented twist blade trims down the puck
to the right level for precision dosing and a
consistent extraction.
ADJUSTABLE TEMPERATURE
CONTROL
For optimum coffee flavour.
10
Dedicated hot water outlet for making Long
blacks and pre-heating cups.
LOW PRESSURE PRE-INFUSION
ESPRESSO PRESSURE GAUGE
Monitors espresso extraction pressure.
VOLUMETRIC CONTROL
Preset 1 & 2 cup volumes, manual over-ride or
programmable shot volumes.
DRY PUCK FEATURE
Removes excess water from the ground coffee
in the filter basket after extraction for easy
disposal of the coffee puck.
Functions
BEFORE FIRST USE
CONDITIONING THE WATER FILTER
Machine Preparation
• Remove the water filter and water filter holder
from the plastic bag.
Remove and discard all labelling and
packaging materials attached to your espresso
machine. Ensure you have removed all
parts and accessories before discarding the
packaging.
Remove the water tank located at the back of
the machine by lifting the water tank handle.
Remove the plastic bag containing the water
filter and water filter holder. Clean parts
and accessories (water tank, portafilter, filter
baskets, milk jug) using warm water and a
gentle dish washing liquid, then rinse and
dry thoroughly. Wipe the outer housing, bean
hopper and drip tray with a soft damp cloth
and dry thoroughly. Do not immerse the outer
housing, power cord or power plug in water or
any other liquid.
NOTE
All parts should be cleaned by hand using
warm water and a gentle dish washing liquid.
Do not use abrasive cleansers, pads or cloths
which can scratch the surface. Do not clean any
of the parts or accessories in the dishwasher.
1
2
3
• Soak the water filter in a cup of water for
5 minutes, then rinse under cold running
water.
• Wash the water filter holder with cold water,
taking specific care to rinse the stainless
steel mesh.
• Insert the water filter into the two parts of the
water filter holder.
• Set Date Dial 2 months ahead.
• To install the assembled water filter holder
into the water tank, align the base of the water
filter holder with the adapter inside the water
tank. Push down to lock into place.
• Slide the water tank back into position at the
back of the machine, ensuring to push down
completely to lock into place.
NOTE
Change filters every 2 months. To purchase
filters contact Sage Customer Service Centre UK
Phone: 0808 178 1650 or visit
www.sageappliances.co.uk
4
5
6
REPLACEMENT DUE
Soak the water filter for
5 minutes
Rinse filter & mesh
Assemble
Set date 2 months ahead
Install filter in water tank
Insert & lock water tank
11
FIRST USE
Initial Start Up
• Ensure the water filter is securely fitted inside
the water tank.
• Fill the water tank with cold, preferably
filtered water up to the MAX mark.
When replacing the water tank, ensure to
push down completely to lock into place.
NOTE
Always check the water level before use and
replace water daily. We recommend using
cold, filtered water. We do not recommend the
use of de-mineralised or distilled water or any
other liquid as this may affect the taste of the
espresso and how the machine is designed
to function.
• Ensure the hopper is locked into position.
• Plug the power cord into a 230V power
outlet.
• Press the POWER button to switch the
machine on. The POWER button light will
flash while the machine is heating.
NOTE
Flushing the Machine
It is recommended to complete a water
flushing operation, without ground coffee,
to ensure the machine has been conditioned.
When the machine has reached STANDBY
mode, follow these steps:
1. Press 2 CUP button to run hot water
through the group head.
2. Position the steam wand tip over the drip
tray. Rotate the STEAM/HOT WATER
dial to the STEAM position and run steam
through the steam wand for 10 seconds.
STEAM
STANDBY
HOT WATER
3. Rotate the STEAM/HOT WATER dial to
the HOT WATER position and run water
through the hot water outlet for 10 seconds.
STEAM
STANDBY
HOT WATER
If the hopper is not correctly locked into
position, the FILTER SIZE LED’s will flash.
• A pumping sound will be heard.
This is normal.
• When the machine has reached the correct
operating temperature, the POWER button
light will stop flashing and all button lights
on the control panel will illuminate.
The machine is now in STANDBY mode,
ready for the next step ‘Flushing The
Machine’.
12
4. Repeat steps 1–3 until the water tank
is empty.
GENERAL OPERATION
Setting the Grind Size
The grind size will affect the rate of water flow
through the coffee in the filter basket and the
flavour of the espresso. When setting the
grind size, it should be fine but not too fine
and powdery.
There are numbered settings on the GRIND
SIZE selector. The smaller the number, the
finer the grind size. The larger the number,
the coarser the grind size.
We recommend you start at setting 8 and
adjust as required.
Selecting the Filter Size
Insert either the 1 CUP or 2 CUP filter basket
into the portafilter (see ‘Selecting a Filter
Basket’, page 20). Press the FILTER SIZE
button to select SINGLE if using the
1 CUP filter basket, or DOUBLE if using the
2 CUP filter basket.
FILTER SIZE
SINGLE
DOUBLE
Automatic Dosing
Setting the Grind Amount
Set the GRIND AMOUNT dial to the 3 o’clock
position as a starting point. Adjust towards
LESS or MORE as required to adjust the dose
amount. The metal cap on the supplied tamper
should be level with the top edge of the filter
basket rim, AFTER tamping.
• Ensure the hopper is locked into position and
is filled with fresh coffee beans.
• Ensure the filter basket is completely dry
before placing the portafilter into the
grinding cradle.
• Push and release the portafilter to engage the
grinding activation switch, then allow fresh
ground coffee to fill the portafilter.
• Grinding will automatically stop, however if
you wish to stop grinding before the cycle has
finished, push and release the portafilter.
NOTE
It is normal for the portafilter to appear
overfilled with ground coffee. Untamped coffee
is three times the volume of tamped coffee.
Manual Dosing
TIPS
It is normal that the GRIND SIZE selector
and GRIND AMOUNT dial will need to be
adjusted a few times to achieve the correct
extraction rate. Start with the suggested
settings, extract an espresso, then refer to the
Extraction Guide, page 22, to determine what
adjustments need to be made.
• If you prefer to manually dose, with the
portafilter inserted in the grinding cradle,
push and hold the portafilter to engage the
grinding activation switch. Continue holding
until the desired amount of ground coffee has
been dosed.
• To stop grinding, release the portafilter.
This will release the grinding activation
switch and stop the grinding function.
13
Tamping the Ground Coffee
Trimming The Dose
• Once grinding is complete, carefully
withdraw the portafilter from the
grinding cradle.
• Tap the portafilter several times to collapse
and distribute the coffee evenly in the
filter basket.
• Tamp down firmly using approx. 30–40lbs
(15–20kgs) of pressure. The amount of
pressure is not as important as consistent
pressure every time.
• As a guide to dose, the top edge of the metal
cap on the tamper should be level with the
top of the filter basket AFTER the coffee has
been tamped.
The Razor™ precision dose trimming tool
allows you to trim the puck to the right level for
a consistent extraction.
the Razor™
Precision dose trimming tool
• Insert the Razor™ dose trimming tool into
the filter basket until the shoulders of the tool
rest on the rim of the basket. The blade of
the dose trimming tool should penetrate the
surface of the tamped coffee.
• Rotate the Razor™ dose trimming tool back
and forth while holding the portafilter on
an angle over a knock box to trim off excess
coffee grinds. Your filter basket is now dosed
with the correct amount of coffee.
• Wipe excess coffee from the rim of the filter
basket to ensure a proper seal is achieved in
the group head.
Purging the Group Head
Before placing the portafilter into the group
head, run a short flow of water through the
group head by pressing the 1 CUP button.
This will stabilise the temperature prior
to extraction.
14
Inserting the Portafilter
Preset Shot Volume - 2 CUP button
Place the portafilter underneath the group head
so that the handle is aligned with the INSERT
position. Insert the portafilter into the group
head and rotate the handle towards the centre
until resistance is felt.
Press the 2 CUP button once to extract a
double shot of espresso at the preset volume
(approx. 60ml). The extraction will start using
the low pressure pre-infusion The machine
will stop after the preset volume has
been extracted.
INSERT
LOCK
PROGRAM
Preset Shot Volume - 1 CUP button
Re-Programming Shot Volume - 1 CUP Button
Press the 1 CUP button once to extract a single
shot of espresso at the preset volume (approx.
30ml). The extraction will start using the
low pressure pre-infusion (see page 16).
The machine will stop after the preset volume
has been extracted.
1. To begin programming, press the
Programme me button once. The machine
will beep once and the Programme button
will begin to flash. This indicates the
machine is in programming mode.
2. Press 1 CUP button to start espresso
extraction. Press 1 CUP button again
once desired volume of espresso has been
extracted. The machine will beep twice
to indicate the new 1 CUP volume has
been set.
PROGRAM
NOTE
The amount of espresso extracted in the cup
will vary depending on your grind size and
grind amount settings.
Pressing the 1 CUP or 2 CUP button during
a preset shot volume will immediately stop
the extraction.
Re-Programming Shot Volume
- 2 CUP Button
1. To begin programming, press the
Programme button once. The machine will
beep once and the Programme button will
begin to flash. This indicates the machine is
in programming mode.
2. Press 2 CUP button to start espresso
extraction. Press 2 CUP button again
once desired volume of espresso has been
extracted. The machine will beep twice
to indicate the new 2 CUP volume has
been set.
15
Resetting Default Volumes
To reset the machine to the default 1 CUP
and 2 CUP shot volumes, press and hold the
PROGRAM button until the machine beeps
three times. Release the PROGRAM button.
The machine will return to its original default
volume settings and default espresso water
temperature (see ‘Advanced Temperature
Mode’, page 18).
NOTE
ESPRESSO PRESSURE GAUGE
Low Pressure Pre-Infusion
The gauge needle will be positioned in the
pre-infusion zone at the start of the extraction
indicating the machine is in low pressure
pre-infusion mode.
The low pressure pre-infusion gradually
increases water pressure to gently expand
grinds for an even extraction before increasing
to full pressure.
Default settings: 1 CUP shot volume is approx.
30ml. 2 CUP shot volume is approx. 60ml.
Manual Shot Volume
Manually control low pressure pre-infusion
time and shot volume without re-programming
the preset shot volume.
Press and hold the 1 CUP or 2 CUP button.
The extraction will enter low pressure
pre-infusion until the button is released.
When the 1 CUP or 2 CUP button is released,
extraction will continue at full pressure. Press
the 1 CUP or 2 CUP button again once the
desired volume of espresso has been extracted.
PROGRAM
PRESS & HOLD
NOTE
For optimal flavour when using a 1 CUP filter
basket, you should extract approx. 30ml.
When using a 2 CUP filter basket, you should
extract approx. 60ml.
16
Ideal Espresso Zone
The gauge needle, when positioned anywhere
within the solid grey zone during extraction,
indicates the espresso has been extracted at
the ideal pressure.
Under Extracted Zone
The gauge needle, when positioned in the
lower zone during extraction, indicates the
espresso has been extracted with insufficient
pressure.
USING THE STEAM/HOT WATER DIAL
Steam
• Position the steam wand tip over the drip tray.
• Turn the STEAM/HOT WATER dial to the
STEAM position. The STEAM/HOT WATER
light will flash to indicate the machine is
heating to create steam. During this time,
condensed water may purge from the steam
wand. This is normal.
NOTE
This occurs when the water flow through the
ground coffee is too fast and results in an
under extracted espresso that is watery and
lacks crema and flavour.
Causes for under extraction include the grind
being too coarse and/or insufficient coffee in
the filter basket and/or under tamping.
Over Extracted Zone
The gauge needle, when positioned in the
upper zone during extraction, indicates the
espresso has been extracted with too much
pressure.
This occurs when the water flow through the
ground coffee is too slow and results in an over
extracted espresso that is very dark and bitter
with a mottled and uneven crema.
Causes for over extraction include the grind
being too fine and/or too much ground coffee
in the filter basket and/or over tamping.
When the machine creates steam, a pumping
noise can be heard. This is the normal
operation of the 15 bar Italian pump.
• When the STEAM/HOT WATER light stops
flashing the steam wand is ready for use.
• Before inserting the wand into the milk,
pause the steam by returning the dial back
to the STANDBY position. Then within
8 seconds, insert the steam wand tip (1–2cm)
below the surface of the milk, close to the
right hand side of the jug at the 3 o’clock
position and quickly turn the dial back to the
STEAM position. Pausing the steam avoids
the milk splashing out of the jug (this pause
function lasts for 8 seconds only).
• Once the milk is at the correct temperature
(60–65°C) and the jug is hot to touch, return
the dial to the STANDBY position BEFORE
removing the jug.
For more tips on milk texturing, refer to
‘Texturing Milk’, page 23.
NOTE
After 5 minutes of continuous steaming, the
machine will automatically disable the steam
function. The STEAM/HOT WATER light will
flash. When this occurs return the dial to the
STANDBY position.
17
Hot Water
ADVANCED TEMPERATURE MODE
• Turn the STEAM/HOT WATER dial to
the HOT WATER position. The STEAM/
HOT WATER light will flash to indicate the
machine is heating to create hot water.
• When the STEAM/HOT WATER light stops
flashing the hot water is up to temperature.
Hot water will pour from the hot water outlet
and can be used for making long blacks and
pre-heating cups.
• To stop the hot water, return the dial to the
STANDBY position.
1. Adjusting Water Temperature
Different beans require a different water
temperature to extract their optimum flavour.
The Barista Express™ allows you to adjust
water temperature ±2°C in 1°C increments from
the default temperature.
To enter Advanced Temperature Mode:
1. Press the POWER button to switch the
machine off.
2. Press & hold the PROGRAM button, then
press the POWER button. The machine
will beep once. The illuminated button will
indicate the current temperature selected.
To adjust the water temperature, press one
of the following buttons within 5 seconds
of entering Advanced Temperature Mode.
The machine will beep twice to confirm
the change. If no buttons are pressed
within 5 seconds after entering Advanced
Temperature Mode, no change will be
made & the machine will return to
STANDBY mode.
AUTO PURGE
For extracting espresso immediately after
using the steam function, this machine features
an auto purge function.
The auto purge function ensures the ground
coffee will not be burnt by the initial water flow
from the thermocoil being too hot. The initial
water is automatically released into the drip
tray after steaming to ensure the thermocoil
is at the optimal temperature for extracting
espresso.
Your espresso will always be extracted at the
optimal temperature ensuring only the best
flavours are extracted.
TIPS
Water is automatically released into the drip
tray after the steam to ensure the thermocoil
is at the optimal temperature for extracting
espresso. This is normal. If you find water
around the front of the machine, ensure the
drip tray is firmly pushed in place after using
the steam and hot water functions.
POWER
PRESS
& HOLD
2. Default Temperature
setting:
In Advanced Temperature Mode, press the
Programme ME button.
PROGRAM
18
PROGRAM
3. Increase Water Temperature +1˚C:
In Advanced Temperature Mode, press the
1 CUP button.
PRE-HEATING
Heating your cup or glass
A warm cup will help maintain the coffee’s
optimal temperature. Pre-heat your cup by
rinsing with hot water from the hot water outlet
and place on the cup warming tray.
Heating the portafilter and filter basket
PROGRAM
4. Increase Water Temperature +2˚C: In Advanced Temperature Mode, press the
2 CUP button.
A cold portafilter and filter basket can
reduce the extraction temperature enough to
significantly affect the quality of your espresso.
Always ensure the portafilter and filter basket
are pre-heated with hot water from the hot
water outlet before initial use.
NOTE
Always wipe the portafilter and filter basket dry
before dosing with ground coffee as moisture
can encourage channelling where water
by-passes the ground coffee during extraction.
PROGRAM
5. Decrease Water Temperature -1˚C: In Advanced Temperature Mode, press the
FILTER SIZE button.
POWER
FILTER SIZE
SINGLE
PROGRAM
DOUBLE
6. Decrease Water Temperature -2˚C: In Advanced Temperature Mode, press the
POWER button.
POWER
FILTER SIZE
SINGLE
PROGRAM
DOUBLE
19
SELECTING A FILTER BASKET
Single Wall Filter Baskets
Use Single Wall filter baskets if grinding fresh
whole coffee beans.
Single Wall filter baskets allow you to
experiment with grind, dose and tamp to create
a more balanced espresso.
1 CUP
2 CUP
Dual Wall Filter Baskets
Use Dual Wall filter baskets if using
pre-ground coffee.
Dual Wall filter baskets regulate the pressure
and help to optimise the extraction regardless
of the grind, dose, tamp pressure or freshness.
The provided filter baskets are designed for:
1 CUP basket = approx. 8–10g.
If using pre-ground coffee, this is approx.
2 level tablespoons.
2 CUP basket = approx. 15–18g.
If using pre-ground coffee, this is approx.
3 level tablespoons. If using freshly ground
coffee, this is approx. 4 level tablespoons.
The reason for this difference is that
pre-ground coffee is often coarser and hence
occupies more volume than coffee that is more
finely ground.
NOTE
You may need to experiment with how much
coffee is dosed into the filter basket or how
long the grinder needs to run to achieve the
correct amount. For example, when using a
finer espresso grind with the Single Wall
filter baskets, you may need to increase the
grind amount to ensure the filter basket is
correctly dosed.
NOTE
You will need to adjust the grind amount and
size if switching from a single basket to a
double basket, or vice versa.
1 CUP
2 CUP
NOTE
Regardless of whether you use Single Wall or
Dual Wall filter baskets, use the 1 CUP basket
when brewing a single cup and the 2 CUP
basket when brewing two cups or a stronger
single cup or mug.
20
THE GRIND
EXTRACTING ESPRESSO
If grinding coffee beans, the grind size should
be fine but not too fine. The grind size will
affect the rate at which the water flows through
the ground coffee in the filter basket and the
taste of the espresso.
If the grind is too fine (looks like powder and
feels like flour when rubbed between fingers),
the water will not flow through the coffee even
when under pressure. The resulting espresso
will be OVER EXTRACTED, dark in colour and
bitter in flavour.
If the grind is too coarse the water will flow
through the ground coffee in the filter basket
too quickly. The resulting espresso will be
UNDER EXTRACTED and lacking in colour
and flavour.
• Place pre-warmed cup(s) beneath the
portafilter and press the 1 CUP or 2 CUP
button for the desired volume.
• Due to pre-infusion time, the espresso will
not start to flow immediately.
• As a guide, the espresso will start to flow after
4–7 seconds (infusion time) and should be
the consistency of dripping honey.
• If the espresso starts to flow after less than
3 seconds you have either under dosed the
filter basket and/or the grind is too coarse.
This is an UNDER-EXTRACTED shot.
• If the espresso starts to drip but doesn’t flow
after 8 seconds, then you have either over
dosed the filter basket and/or the grind is too
fine. This is an OVER-EXTRACTED shot.
A great espresso is about achieving the
perfect balance between sweetness, acidity
and bitterness. The flavour of your coffee will
depend on many factors, such as the type
of coffee beans, degree of roast, freshness,
coarseness or fineness of the grind, dose of
ground coffee, and tamping pressure.
Experiment by adjusting these factors just one
at a time to achieve the taste of your preference,
see ‘Extraction Guide,’ page 22.
COFFEE DOSE AND TAMPING
Follow the instructions for:
1. Setting the Grind Size, page 13.
2. Setting the Grind Amount, page 13.
3. Selecting the Filter Size, page 13.
4. Automatic Dosing or Manual Dosing,
page 13.
5. Tamping the Ground Coffee, page 14.
6. Trimming the Dose, page 14.
PURGING THE GROUP HEAD
Before placing the portafilter into the group
head, run a short flow of water through the
group head by pressing the 1 CUP button.
This will purge any ground coffee residue from
the group head and stabilise the temperature
prior to extraction.
INSERTING THE PORTAFILTER
Place the portafilter underneath the group head
so that the handle is aligned with the INSERT
position. Insert the portafilter into the group
head and rotate the handle towards the centre
until resistance is felt.
21
Extraction Guide
CORRECT EXTRACTION
UNDER EXTRACTION
Within
Espresso Range
• Flow starts after 4–7 secs
• Flow slow like warm honey
• Crema is golden brown with a fine
mousse texture
• Espresso is dark brown
• Extraction takes 25–35 secs
AFTER EXTRACTION
REMOVE USED
GRINDS
Used grinds will form
a coffee 'puck'. If the
puck is wet, refer to
the 'Under Extraction'
section.
Under
Espresso Range
•
•
•
•
•
•
TURN
GRIND SIZE FINER
BITTER • ASTRINGENT
BALANCED
UNDER EXTRACTED
UNDERDEVELOPED • SOUR
22
Flow starts after 8 secs
Flow drips or not at all
Crema is dark and spotty
Espresso is very dark brown
Tastes bitter and burnt
Extraction takes more than 40 secs
SOLUTIONS
Grind Finer
Tamp using 30-40lbs of
pressure. The top edge of
metal cap on the tamper
should be level with the
top of the filter basket
AFTER tamping.
Trim the puck to the right
level using the Razor™
dose trimming tool.
TURN
GRIND SIZE COARSER
Adjust & re-test
Grind Coarser
Tamp using 15 kilos of
pressure. The top edge of
metal cap on the tamper
should be level with the
top of the filter basket
AFTER tamping.
Trim the puck to the right
level using the Razor™
dose trimming tool.
Always use the Razor™
tool and trim off some
coffee after tamping.
Always use the Razor™
tool and trim off some
coffee after tamping.
Keep the filter basket
clean to prevent
blockages. Without
ground coffee in the filter
basket, lock the
portafilter into the
machine and run hot
water through.
OVER EXTRACTED
•
•
•
•
•
•
SOLUTIONS
Adjust & re-test
LOCK
Over
Espresso Range
Flow starts after 1–3 secs
Flow fast like water
Crema is thin and pale
Espresso is pale brown
Tastes bitter/sharp, weak and watery
Extraction takes up to 20 secs
RINSE FILTER
BASKET
INSERT
OVER EXTRACTION
GRIND
GRIND DOSE
TAMP
SHOT TIME
TOO FINE
TOO MUCH
TOO HEAVY
OVER 40 SEC
OPTIMUM
10-12g (1 CUP)
18-20g (2 CUP)
15-20kg
25-35 SEC
TOO COARSE
TOO LITTLE
TOO LIGHT
UNDER 20 SEC
ADJUSTING CONICAL BURRS
Some types of coffee may require a wider grind range to achieve an ideal extraction
or brew. A feature of your Barista Express™ is the ability to extend this range with an
adjustable upper burr. We recommend making only one adjustment at a time.
1
2
3
4
SINGLE
DOUBLE
6
5
PUSH
AIR TIGHT
CONTAINER
POWER
POWER
GRIND AMOUNT FILTER SIZE
GRIND AMOUNT FILTER SIZE
Unlock hopper
Hold hopper over container & turn
dial to release beans into container
Align hopper
into position
Run grinder
until empty
Remove hopper
Remove upper
burr
7
8
10
11
12
13
9
FINE
FINE
FINE
FINE
5
4
6
COARS
E
7
8
COAR
SE
COAR
SE
COARS
E
POWER
Remove wire
Move adjustable Align the number Insert wire
Push upper burr
handle from both top burr, 1 number, with the handle
handle from both firmly into
sides of the burr coarser or finer
opening
sides of the burr position
14
15
Lock hopper
Check your
extraction
GRIND AMOUNT FILTER SIZE
Lock upper burr Align hopper
into position
23
TEXTURING MILK
There are two phases to texturing milk.
The first is stretching the milk to aerate it and
the second is swirling the milk to make it silky
smooth. These two operations should blend
into one.
• Always start with fresh cold milk.
• Fill the jug just below the “V” at the bottom of
the spout.
• Position the steam wand tip over the drip tray
and turn the STEAM/HOT WATER dial to
the STEAM position.
• The STEAM/HOT WATER light will flash
to indicate the machine is heating to create
steam. During this time, condensed water
may purge from the steam wand. This is
normal. When the STEAM/HOT WATER
light stops flashing the steam wand is ready
for use.
NOTE
When the machine creates steam, a pumping
noise can be heard. This is the normal
operation of the 15 bar Italian pump.
• Before inserting the wand into the milk,
pause the steam by returning the dial back
to the STANDBY position. Then within
8 seconds, insert the steam wand tip ¼-¾”
(1-2cm) below the surface of the milk, close to
the right hand side of the jug at the 3 o’clock
position and quickly turn the dial back to the
STEAM position. Pausing the steam avoids
the milk splashing out of the jug (this pause
function lasts for 8 seconds only).
• Keep the tip just under the surface of the
milk until the milk is spinning clockwise,
producing a vortex (whirlpool effect).
• With the milk spinning, slowly lower the jug.
This will bring the steam tip to the surface of
the milk & start to introduce air into the milk.
You may have to gently break the surface of
the milk with the tip to get the milk spinning
fast enough.
24
• Keep the tip at or slightly below the surface,
continuing to maintain the vortex. Texture
the milk until sufficient volume is obtained.
• Lift the jug to lower the tip beneath the
surface, but keep the vortex of milk spinning.
The milk is at the correct temperature
(60-65°C) when the jug is hot to touch.
• Turn off steam BEFORE taking the tip out of
the milk.
• Set the jug to one side. Immediately wipe the
steam wand with a damp cloth. Then, with
the steam wand tip directed over the drip tray,
briefly turn steam on to clear any remaining
milk from inside the steam wand.
• Tap the jug on the bench to collapse
any bubbles.
• Swirl the jug to “polish” and re-integrate
the texture.
• Pour milk directly into the espresso.
• The key is to work quickly, before the milk
begins to separate.
TIPS
Water is automatically released into the drip
tray after the steam and hot water functions
to ensure the thermocoil is at the optimal
temperature for extracting espresso. This is
normal. If you find water around the front of the
machine, ensure the drip tray is firmly pushed
in place after using the steam and hot water
functions.
HINTS & TIPS
• Use freshly roasted coffee beans, with a
‘roasted on’ date and use within 2 weeks of
‘roasted on’ date.
• Grind beans immediately before brewing
as ground coffee quickly loses its flavour
and aroma.
• Store coffee beans in a cool, dark and dry
container. Vacuum seal if possible.
• Buy coffee beans in small batches to reduce
the storage time and store no more than one
weeks supply at any time.
CLEANING CYCLE
Care & Cleaning
REPLACING THE WATER FILTER
• The provided water filter helps prevent
scale build-up in and on many of the inner
functioning components. Replacing the water
filter every two months will reduce the need
to descale the machine.
• If you live in a hard water area, we
recommend you change the water filter more
frequently.
• Remove the new water filter from the
plastic bag.
• Soak the new water filter in a cup of water
for 5 minutes, then rinse under cold running
water.
• Wash the water filter holder with cold water,
taking specific care to rinse the stainless
steel mesh.
• Insert the new water filter into the two parts
of the water filter holder.
• Set Date Dial 2 months ahead.
• To install the assembled water filter holder
into the water tank, align the base of the water
filter holder with the adapter inside the water
tank. Push down to lock into place.
• Slide the water tank back into position at the
back of the machine, ensuring to push down
completely to lock into place.
The water filter should be removed if using
filtered or bottled water.
The CLEAN ME light will illuminate when
a cleaning cycle is required. This is a backflushing cycle and is separate from descaling.
1. Insert the 1 CUP filter basket into the
portafilter, followed by the supplied
cleaning disc, followed by 1 cleaning tablet.
2. Lock the portafilter into the group head
and place a large container beneath the
portafilter spouts.
3. Ensure the water tank is filled with cold
water and the drip tray is empty.
4. Press the POWER button to switch the
machine off.
5. Press the 1 CUP and 2 CUP buttons
simultaneously, then also press the POWER
button. Hold all 3 buttons together for
approximately 10 seconds.
6. The cleaning cycle will commence and last
for approximately 5 minutes. During this
time, water will intermittently flow from the
portafilter spouts. Once complete, 3 beeps
will sound.
7. Remove the portafilter and ensure the tablet
has completely dissolved. If the tablet has
not dissolved, repeat until the tablet has
dissolved.
NOTE
To purchase water filters contact Sage
Customer Service on 0808 178 1650.
25
DESCALING
1. Ensure the machine is switched off.
2. Remove the filter holder.
3. Empty one Sage Descaler sachet (25g) into
1 litre of warm water, stir to dissolve. Pour
solution into the water tank.
4. Remove the portafilter from the group head
and place a large container beneath the
group head and steam wand.
5. Press the POWER button to switch the
machine on. When the brewing temperature
has been reached and all the button lights
on the control panel have illuminated, press
and hold the 1 CUP button to commence
a manual pour. Release the button once
half the mixture of descale solution has run
through the group head.
6. Set the STEAM/HOT WATER dial to the
HOT WATER position and allow hot water
to run through the hot water outlet for
approximately 30 seconds. Return the dial
back to the STANDBY position.
7. Set the STEAM/HOT WATER dial to the
STEAM position and allow steam to run
through the steam wand for approximately
2 minutes. Return the dial back to the
STANDBY position.
8. If any of the solution remains in the water
tank, press and hold the 1 CUP button to
commence a manual pour. Release the
button once the tank is empty and nothing
runs through the group head.
9. After descaling, remove the water tank, rinse
thoroughly then refill with fresh cold water.
To rinse the machine, repeat steps 6–8.
WARNING
Do not immerse power cord, power plug
or appliance in water or any other liquid.
The water tank should never be removed or
completely emptied during descaling.
26
CLEANING THE CONICAL BURR GRINDER
This grinder cleaning cycle removes oil build-up on the burrs which can impede performance.
1
2
3
4
5
SINGLE
DOUBLE
6
7
PUSH
POWER
Unlock hopper
Empty hopper
8
Replace hopper
10
9
POWER
GRIND AMOUNT FILTER SIZE
Lock hopper
11
Run grinder empty
12
SINGLE
Unlock hopper
GRIND AMOUNT FILTER SIZE
Remove hopper
DOUBLE
LOC
K
IGN
AL
PUSH TO GRIND
Unlock top burr
Remove top burr
Clean burr with brush
Clean lower burr with
cleaning brush
Clean chute with brush
ADVANCED CLEANING FOR THE CONICAL BURR GRINDER
This step is only required if there’s a blockage between the grinding burrs and the grinder outlet.
1
2
3
4
GRIND SIZE
5
6
7
1
GRIND SIZE
2
3
1. GRIND FAN
2. METAL WASHER
3. FELT WASHER
LOOSEN NUT
POWER
GRIND AMOUNT FILTER SIZE
Remove hopper
8
Set 'GRIND SIZE' to '1'
(finest)
9
SINGLE
DOUBLE
Use 10mm socket. Rotate
'Clockwise' to remove nut
10
Set 'GRIND SIZE' to '16'
(coarsest)
11
Remove top burr
Before removing the lower
burr, loosen nut & remove
spring & flat washer
Remove grind fan & washers
using long nose pliers
12
13
14
3
GRIND SIZE
2
PUSH TO GRIND
1
1. FELT WASHER
2. METAL WASHER
3. GRIND FAN
Unblock the grinds exit
chute using the cleaning
brush or a pipe cleaner
Clean chute with brush
Insert grind fan & washers
using long nose pliers
TIGHTEN NUT
Insert Lower Burr (drive pin Rotate 'Anti-clockwise' to
& cavity to align). Insert
tighten nut
flat washer & spring washer
Insert top burr
Set 'GRIND SIZE' to '5'.
Insert hopper
WARNING
Care should be taken as the grinder burrs are extremely sharp.
27
CLEANING THE STEAM WAND
The steam wand should always be cleaned
after texturing milk.
• Wipe the steam wand with a damp cloth.
Then with the steam wand tip directed over
the drip tray, briefly set the STEAM/HOT
WATER dial to the STEAM position. This
will clear any remaining milk from inside the
steam wand.
• If any of the holes in the tip of the steam
wand become blocked, ensure the STEAM/
HOT WATER dial is in the STANDBY
1
2
Run steam to clear milk
from wand after texturing
position. Press the POWER button to switch
the machine off and allow to cool. Use the pin
on the end of the provided cleaning tool to
unblock the hole(s).
• If the steam wand remains blocked, remove
the tip using the integrated spanner in the
cleaning tool and soak in hot water. Use the
pin on the end of the provided cleaning tool
to unblock the hole(s) before re-attaching to
the steam wand.
3
Wipe steam wand after
each use
Clean hole with pin
4
5
Remove tip
Soak tip overnight then
re-attach
CLEANING THE FILTER BASKETS
AND PORTAFILTER
• The filter baskets and portafilter should be
rinsed under hot water immediately after use
to remove all residual coffee oils. If any of the
holes in the filter basket become blocked,
use the pin on the end of the provided
cleaning tool to unblock the hole(s).
1
2
3
• If the hole(s) remain blocked, dissolve a
cleaning tablet in hot water and soak filter
basket and portafilter in solution for approx.
20 minutes. Rinse thoroughly.
4
5
INSERT
6
LOCK
PRESS & HOLD
Knock grinds out
28
Clean filter basket
Place filter basket into
portafilter
Insert & lock portafilter
into Group Head
Flush water
Use cleaning tool to unblock
Repeat steps C1-C2
CLEANING THE SHOWER SCREEN
• The group head interior and shower screen
should be wiped with a damp cloth to remove
any ground coffee particles.
• Periodically purge the machine. Place an
empty filter basket and portafilter into the
group head. Press and hold the 1 CUP button
and run a short flow of water to rinse out any
residual coffee.
CLEANING THE DRIP &
STORAGE TRAY
• The drip tray should be removed, emptied
and cleaned at regular intervals, particularly
when the drip tray full indicator is showing
EMPTY ME!
• Remove the grid from the drip tray. Lift the
coffee grind separator and dispose of any
coffee grounds. The EMPTY ME! indicator
can also be removed from the drip tray by
pulling upwards to release the side latches.
Wash all parts in warm soapy water with a
soft cloth. Rinse and dry thoroughly.
• The storage tray (located behind the drip
tray) can be removed and cleaned with a soft,
damp cloth. Do not use abrasive cleansers,
pads or cloths which can scratch the surface.
CLEANING THE OUTER HOUSING &
CUP WARMING TRAY
The outer housing and cup warming tray can
be cleaned with a soft, damp cloth. Polish with
a soft, dry cloth. Do not use abrasive cleansers,
pads or cloths which can scratch the surface.
STORING YOUR MACHINE
Before storing, ensure the STEAM/HOT
WATER dial is in the STANDBY position,
press the POWER button to switch the
machine off and remove the plug from the
power outlet. Remove unused beans from
the hopper, clean the grinder (see page 26),
empty the water tank and the drip tray.
Ensure the machine is cool, clean and dry.
Insert all accessories into the storage tray.
Store upright. Do not place anything on top.
WARNING
Do not immerse power cord, power plug or
appliance in water or any other liquid.
NOTE
All parts should be cleaned by hand using
warm water and a gentle dish washing liquid.
Do not use abrasive cleansers, pads or cloths
which can scratch the surface. Do not clean any
of the parts or accessories in the dishwasher.
29
USING THE ALLEN KEY
Over time, the silicone seal surrounding the
shower screen will need to be replaced to
ensure optimum brewing performance.
1. Press the POWER button to switch the
machine off and unplug the cord from the
power outlet.
2. Carefully remove the water tank and drip
tray, taking particular care if they are full.
3. Using a skewer or similar, clean the centre
of the screw of any residual coffee.
4. Insert the shorter end of the Allen Key
into the centre of the screw. Turn counterclockwise to loosen the screw.
Clean center of screw
before inserting Allen Key
5. Once loosened, carefully remove and retain
the screw, stainless steel shower screen and
black dispersion plate. Make note of the
side of the shower screen and dispersion
plate that are facing downwards. This will
make re-assembly easier. Wash the shower
screen and dispersion plate in warm soapy
water, then dry thoroughly.
30
6. Remove the silicone seal with your fingers
or a pair of long-nose pliers. Insert the new
seal, flat side first, so the ribbed side is
facing you.
7. Re-insert the dispersion plate, then the
shower screen, then the screw. With your
fingers, turn the screw clockwise for
2-3 revolutions then insert the Allen Key
to tighten until the screw is flush with the
shower screen.
8. Re-insert the drip tray and water tank.
Contact Sage Customer Service or visit
www.sageappliances.co.uk for replacement
silicone seals or for advice.
Troubleshooting
PROBLEM
POSSIBLE CAUSES
EASY SOLUTION
Machine does not heat up.
• STEAM/HOT WATER dial is
not in the STANDBY position.
• Turn the STEAM/HOT WATER dial
to the STANDBY position. Machine
will commence heating.
• Machine has not reached
operating temperature.
• Allow time for the machine to reach
operating temperature. The POWER
button light will stop flashing and
all button lights on the control panel
will illuminate when ready.
• Water tank is empty.
• Fill tank.
• Water tank is not fully inserted
and locked into position.
• Push water tank down completely to
lock into place.
• Machine needs to be descaled.
• Refer to ‘Descaling’, page 25.
STEAM/HOT WATER
light flashes when the
machine is turned on.
Water does not flow from
the group head.
No hot water.
• Coffee is ground too finely and/ • See below, ‘Espresso only drips from
the portafilter spouts or not at all’.
or too much coffee in filter
basket and/or over tamping and/
or filter basket is blocked.
Espresso only drips from
the portafilter spouts or
not at all.
• Coffee is ground too finely.
• Use slightly coarser grind. Refer to
‘Setting the Grind Size’, page 13 and
‘Over Extraction’, page 17.
• Too much coffee in the filter
basket.
• Lower dose of coffee. Refer to ‘Setting
the Grind Amount’, page 13 and
‘Over Extraction’, page 17.
• Coffee tamped too firmly.
• Tamp between 15–20kg of pressure.
• Water tank is empty.
• Fill tank.
• Water tank is not fully inserted
and locked into position.
• Push water tank down completely to
lock into place.
• The filter basket may be blocked.
• Use the pin on the end of the
provided cleaning tool to unblock
the hole(s). If the hole(s) remain
blocked, dissolve a cleaning tablet in
hot water and soak filter basket and
portafilter in solution for approx.
20 minutes. Rinse thoroughly.
• Machine needs to be descaled.
• Refer to ‘Descaling’, page 25.
31
PROBLEM
POSSIBLE CAUSES
EASY SOLUTION
Espresso runs out too
quickly.
• Coffee is ground too coarsely.
• Use slightly finer grind. Refer to
‘Setting the Grind Size’, page 13 and
‘Under Extraction’, page 17.
• Not enough coffee in the filter
basket.
• Increase dose of coffee. Refer to
‘Setting the Grind Amount’, page 13
and ‘Under Extraction’, page 17.
• Coffee tamped too lightly.
• Tamp between 15–20kg of pressure.
• Portafilter not inserted in the
group head correctly.
• Ensure portafilter is completely
inserted and rotated until resistance
is felt.
• There are coffee grounds around
the filter basket rim.
• Clean excess coffee from the rim of
the filter basket to ensure a proper
seal in group head.
• Too much coffee in the filter
basket.
• Lower dose of coffee. Refer to ‘Setting
the Grind Amount’, page 13.
Espresso runs out around
the edge of the portafilter.
• The silicone seal surrounding
• Refer to ‘Using the Allen Key’,
page 29.
the shower screen needs to be
replaced to ensure the portafilter
is properly secured into the
group head.
No steam.
32
• Machine has not reached
operating temperature.
• Allow time for the machine to reach
operating temperature. The STEAM/
HOT WATER light will flash to
indicate the machine is heating
to create steam. During this time,
condensed water may purge from the
steam wand. This is normal. When
the STEAM/HOT WATER light
stops flashing the steam wand is
ready for use.
• Water tank is empty.
• Fill tank.
• Water tank is not fully inserted
and locked into position.
• Push water tank down completely to
lock into place.
• Machine needs to be descaled.
• Refer to ‘Descaling’, page 25.
• Steam wand is blocked.
• Refer to ‘Cleaning the Steam Wand’,
page 27.
• STEAM/HOT WATER dial is
not in the STEAM position.
• Ensure the STEAM/HOT WATER
dial is completely rotated to the
STEAM position.
PROBLEM
POSSIBLE CAUSES
EASY SOLUTION
Coffee not hot enough.
• Cups not pre-heated.
• Rinse cups under hot water outlet
and place on cup warming tray.
• Portafilter not pre-heated.
• Rinse portafilter under hot water
outlet. Dry thoroughly.
• Milk not hot enough (if making
a cappuccino or latté etc).
• Heat milk until side of the jug
becomes hot to touch.
• Machine needs to be descaled.
• Refer to ‘Descaling’, page 25.
• Coffee tamped too lightly.
• Tamp between 15-20kg of pressure.
• Coffee is ground too coarsely.
• Use slightly finer grind. Refer to
‘Setting the Grind Size’, page 13 and
‘Under Extraction’, page 17.
• Coffee beans or pre-ground
coffee are not fresh.
• If grinding fresh whole coffee beans,
buy freshly roasted coffee with a
“roasted on” date and use within
2 weeks of this date.
No crema.
• If using pre-ground coffee, use within
a week of grinding.
• The filter basket may be blocked.
• Use the pin on the end of the
provided cleaning tool to unblock
the hole(s). If the hole(s) remain
blocked, dissolve a cleaning tablet in
hot water and soak filter basket and
portafilter in solution for approx.
20 minutes. Rinse thoroughly.
• Single Wall filter baskets are
being used with pre-ground
coffee.
• Ensure you use Dual Wall filter
baskets with pre-ground coffee.
Drip tray fills too quickly.
• Auto purge feature. Water is
automatically released into the
drip tray after the steam and
hot water functions to ensure
the thermocoil is at the optimal
temperature for extracting
espresso.
• No action required as this is the
normal operation of the machine.
Pulsing/pumping sound
while extracting espresso
or steaming milk.
• The machine is carrying out the
normal operation of the 15 bar
Italian pump.
• No action required as this is the
normal operation of the machine.
• Water tank is empty.
• Fill tank.
• Water tank is not fully inserted
and locked into position.
• Push water tank down completely to
lock into place.
33
PROBLEM
POSSIBLE CAUSES
EASY SOLUTION
Water leaking.
• Auto purge feature. Water is
automatically released into the
drip tray after the steam and
hot water functions to ensure
the thermocoil is at the optimal
temperature for extracting
espresso.
• Ensure the drip tray is firmly pushed
in place after using the steam and
hot water functions.
• Water tank is not fully inserted
and locked into position.
• Push water tank down completely to
lock into place.
• The silicone seal surrounding
the shower screen needs to be
replaced to ensure the portafilter
is properly secured into the
group head.
• Refer to ‘Using the Allen Key’,
page 29.
• The safety thermal-cut out may
have activated due to the pump
or grinder overheating.
• Press the POWER button to switch
the machine off and unplug from the
power outlet. Allow to cool for about
30–60 minutes.
Machine is on but ceases
to operate.
• Empty the drip tray regularly.
• If problem persists, call Sage
Customer Service on: 0808 178 1650
No ground coffee coming
from grinder.
• No coffee beans in hopper.
• Filler hopper with fresh coffee beans.
• Blocked grinder chamber or
chute.
• Clean and clear grinder chamber
and chute.
• Refer to ‘Advanced Cleaning for the
Conical Burr Grinder’, page 26.
• Water / moisture in grinder
chamber and chute.
• Clean and clear grinder chamber
and chute.
• Refer to ‘Advanced Cleaning for
the Conical Burr Grinder’, page 26.
Ensure burrs are thoroughly dry
before re-assembling. It is possible
to use a hair dryer to blow air into the
grinder chamber.
FILTER SIZE LED’s are
flashing.
• Bean hopper is not attached
correctly.
• Remove hopper, check for debris and
then re-lock hopper into position.
Too much/too little
ground coffee is being
delivered to the filter
basket.
• Grind amount settings are
incorrect for particular grind
size.
• Use the GRIND AMOUNT dial
to increase or decrease the grind
amount. Refer to ‘Setting the Grind
Amount’, page 13 and ‘Extraction
Guide’, page 22.
34
PROBLEM
POSSIBLE CAUSES
EASY SOLUTION
Too much/too little
espresso is being
delivered to the cup.
• Grind amount and/or grind size
settings and/or shot volumes
require adjustment.
Try the following, one at a time:
• Reset the machine to its original
default settings. Refer to ‘Resetting
Default Volumes’, page 16.
• Re-program the shot volumes. Refer
to ‘Re-Programming Shot Volume’,
page 15.
• Adjust the grind amount and/or
grind size settings. Refer to ‘Setting
the Grind Size’, page 13, ‘Setting
the Grind Amount’, page 13 and
‘Extraction Guide’, page 22.
Grinder is making a loud
noise.
• Blockage or foreign object in
grinder.
• Remove hopper, check for debris
or blockage. If necessary, clean and
clear grinder chamber and chute.
Refer to ‘Cleaning the Conical Burr
Grinder’, page 26.
35
MACCHIATO
Coffees to try
Traditionally served short, the macchiato is
also poured as a long black with a dash of milk
or a dollop of textured milk.
CAPPUCCINO
A single shot of espresso with textured milk,
garnished with drinking chocolate.
LONG BLACK
ESPRESSO
Intense and aromatic, it is also known as
a short black and is served in a small cup
or glass.
Add hot water first, then a shot of
espresso (single or double) so that crema
is maintained.
LATTÉ
A latté consists of a single espresso with
textured milk and approx. 10mm of foam.
36
RISTRETTO
A ristretto is an extremely short espresso
of approximately 15ml, distinguished by its
intense flavour and aftertaste.
Notes
37
Notes
38
39
Sage by Heston Blumenthal
®
®
Freephone (UK Landline): 0808 178 1650
Mobile Calls (National Rate): 0333 0142 970
www.sageappliances.co.uk
customerservice@sageappliances.co.uk
Register your product and get more
from your purchase
Product registration takes only a few
minutes and ensures a record of your
purchase. Registration also makes
it easier to get support and advice
on any questions or issues that you
might have in the future. If you wish,
we can also send you free recipes and
additional hints and tips on making
the best of your appliance.
What’s on your mind?
Our constant aim is to improve the
quality and features of our appliances.
We welcome your comments and ideas
in assisting our ongoing development.
Go to www.sageappliances.co.uk
and click on ‘Support’.
Go to www.sageappliances.co.uk
and click on ‘Product Registration’.
Registered in England & Wales No. 8223512. Due to continued product improvement, the products illustrated or photographed
in this document may vary slightly from the actual product.
Copyright BRG Appliances 2016.
BES870 UK – O16