M-Elec Pty Ltd
ABN: 45 546 156 448
M-Elec Pty Ltd (“M-Elec”) warrants its Products against
manufacturing faults under the On-Site Warranty on the
following terms and conditions.
Important notice: M-Elec Pty Ltd only warrants the products
against manufacturing faults.
11) To be eligible for the OSW claim, the Products must have been
installed in accordance with M-Elec’s installation guidelines and
any relevant codes and standards. This OSW does not apply, and
is considered null and void if the Products were incorrectly
installed. Any repairs carried out by an Authorised Service Agent
due to incorrect installation will be charged to the Homeowner at
the time of service and M-Elec will not be liable under the OSW.
The On-Site Warranty (“OSW”) for a particular Product is equal to
the Platinum Licensed Installer (“PLI”) Warranty period for the
relevant Product (please refer to the M-Elec’s product guides
document for further information).
The OSW only applies to Products which have been validly
registered with M-Elec for the OSW Warranty Period. The OSW
will be validly registered if:
• The Products which are the subject of the OSW, were
purchased and installed in Australia;
• The Products were correctly installed by a PLI in accordance
with M-Elec’s installation guidelines and any relevant codes
and standards;
• The OSW was registered by the PLI within 14 days of the
installation of the Products; and
• The Registration Fee in respect of the OSW was paid by the
PLI at the time of registration of the OSW.
12) The OSW does not apply to Products that fail as a result of
neglect, mistake, misuse, alteration, exposure to the elements, or
that are improperly installed and implemented. This includes but is
not limited to: improper wiring, installation under improper and
non-approved operating environments such as temperature,
humidity, corrosion or voltage conditions; improper installation
using components that are not approved or are not M-Elec
manufactured Products. The OSW is void if the Products are cut
or damaged in any way (outside of LED strip instructions).
13) The OSW does not extend to the following:
Either the PLI or the Homeowner may claim on the OSW. A
Homeowner may only claim directly with M-Elec, if they have
the PLI OSW Certificate of Installation in respect of the Product
which is the subject of the claim.
The Product must remain at the location where the Product was
i niti a ll y installed. This location must be the address registered
with M-Elec.
If a Homeowner or the PLI wishes to make a claim on the OSW
then they must do so within 14 days after discovering the fault
by contacting the M-Elec Head Office and following the OSW
Claim process.
The PLI or Homeowner must follow M-Elec’s Warranty Claim
process to allow M-Elec to determine eligibility for the OSW.
If an OSW claim is approved by M-Elec, then M-Elec will pay
up to the Limit for the callout and repair or replacement of the
Product by an Authorised Service Agent approved by M-Elec.
Any costs in excess of the OSW Limit are payable by the
Homeowner. To the maximum extent permitted by law, MElec accepts no liability for incidental or consequential
The OSW is solely limited to the repair or replacement of the
Product, plus installation expenses (up to the Limit).
Any Products replaced under the OSW as a result of an OSW claim
are only warranted for the balance of the PLI Warranty Period.
10) M-Elec may at its discretion pay travel costs incurred by
Authorised Service Agents, and costs associated with the hire of
extension ladders, scaffolding and other costs required to
service Products installed on ceilings. M-Elec will only pay these
if approved in writing by M-Elec prior to installation under the
OSW Claim. These costs are included in the Limit and are not in
addition to the Limit.
Flickering resulting from input voltage, frequency, cable
connections, dimmers, sensors, accessories or any other
component outside of the Product range.
Any changes to plated and/or painted finishes due to
climate conditions or other circumstances deemed to be
beyond the control of M-Elec or their authorised agent.
Problems arising due to installation techniques or dimming
Problems arising due to power supply faults (input) or
Any damage caused to walls, ceilings, furniture, carpet and/or
any consequential damage caused within the establishment
where the Product is being installed.
Any damaged caused by the entry of foreign matter or
influences to the Product including, but not limited to:
liquid, moisture, dirt, dust, electrical fluctuations, or any
additional problems encountered if the said Products are
used in an outdoor environment.
Loss or damage caused by abnormal or excessive force of
any kind from internal or external sources.
14) M-Elec is not liable for the accuracy and completeness of
statements, technical information and recommendations in
form of product literature or instructions. These are
guaranteed and are not part of this OSW, and do not in any
constitute a warranty.
15) The Homeowner is solely responsible for determining the
suitability of the Products for installation and full implementation
and must determine potential applications and installations
independently. It is the responsibility of the Homeowner to obtain
all necessary approvals and to understand the intended use of
the Products and all relevant instructions, recommendations, and
guidelines for the proper installation and use of any Products.
16) Flickering is the main cause of problems associated with LED
products. This usually results from input problems not driver or
light fitting issues. No warranty is covered for faults occurring
because of this.
17) To the fullest extent permitted by law, M-Elec is not responsible
or liable for any injuries, damages, or death caused by the use,
misuse or failure of Products.
18) This OSW is in addition to any other rights the consumer may
have under the Australian Consumer Law. This OSW gives
additional protection for Products, and identifies a preferred
approach to resolving warranty claims which will be quickest
and simplest for all parties.
19) This OSW does not cover any loss, damage or delay directly
or indirectly caused by any malfunction of or defect of or failure
of the Product other than stated in this On-Site Warranty. MElec’s liability is limited, to the fullest extent permitted by
law, to the refund or replacement of the Product. M-Elec
expressly does not warrant that a Product will last any
particular length of time nor guarantee is made as to fitness
to a particular application.
20) M-Elec’s goods come with guarantees that cannot be
excluded under the Australian Consumer Law. You are
entitled to a replacement or refund for a Major Failure and
compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the goods repaired or
replaced if the goods fail to be of acceptable quality and the
failure does not amount to a Major Failure.
‘Homeowner’ means the owner of the property in which the Product is
‘Limit’ means the amount of $770 (AUD) including GST.
‘Major Failure’ has the definition given to it in the Australian Consumer Law.
‘OSW means this On-Site Warranty.
‘PLI’ means an electrician which has been registered as a Platinum
Licensed Installer with M-Elec.
‘PLI Warranty Period’ means the warranty period applicable to Products
installed by a PLI.
‘Product’ means products supplied by M-Elec but not including project
products or non-branded products unless otherwise agreed in writing.
‘Registration Fee’ means such fee payable by the PLI for the On-Site
Warranty as determined from time to time by M-Elec in its discretion.
Customer Service operates between 8AM to 4:30PM EST Monday to
10 Technology Drive, Warana QLD 4575.
Toll Free Customer Service Hotline: 1300 222 445 (Option 3 for
Customer Service Fax: 07 5437 0572
In these Terms & Conditions the following definitions apply:
‘Authorised Service Agent’ means such person engaged for the purpose
of attending the address registered under the OSW to repair or replace a
faulty Product.
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