OPERATING INSTRUCTIONS
Basic Guide
Tablet Computer
Useful Information
Handling and Maintenance........................ 14
Installing Software..................................... 21
Troubleshooting
Troubleshooting (Basic)............................. 23
Appendix
LIMITED USE LICENSE AGREEMENT.... 29
Contrat de licence d’usage limité.............. 32
Specifications............................................ 35
LIMITED WARRANTY............................... 40
Standard Limited Warranty........................ 49
Please read these instructions carefully before using this product, and save this
manual for future use.
Getting Started
Introduction.................................................. 2
Description of Parts..................................... 4
First-time Operation..................................... 7
Turning On / Turning Off............................ 12
Useful Information
Getting Started
Troubleshooting
Contents
FZ-M1 series
Appendix
Model No.
Introduction
Thank you for purchasing this Panasonic product. For optimum performance and
safety, please read these instructions carefully.
n Terms and illustrations in these instructions
CAUTION :Conditions that may result in minor or moderate
injury.
Useful and helpful information.
Ÿ “Windows 10 Pro 64-bit” as “Windows” or “Windows 10”
Press [Enter] key.
Enter :
Alt + Del :Press and hold [Alt] key, and then press [Del]
key.
è :Page in these Operating Instructions.
:
Reference to the on-screen manuals.
Getting Started
NOTE :
(Start) - [All Programs] :Touch
(Start), and then touch [All Programs].
You may need to double-touch in some cases.
l Some illustrations are simplified to help your understanding and may look different from the actual unit.
l If you do not sign in as an administrator, you cannot use some functions or
cannot display some screens.
l Refer for the latest information about optional products to the catalogs, etc.
l In these instructions, the names and terms are referred as follows.
 “Multilingual User Interface”as “MUI”
l Screen messages are explained in [English (United States)].
(Depending on the language preference, some screen messages in these
instructions are different from the actual screen messages. For example, [Flight
mode] may be displayed instead of [Airplane mode] in some language preference.)
n Disclaimer
Computer specifications and manuals are subject to change without notice. Panasonic Corporation assumes no liability for damage incurred directly or indirectly
from errors, omissions or discrepancies between the computer and the manuals.
2
n Trademarks
Microsoft, Windows, and the Windows logo are registered trademarks of Microsoft
Corporation of the United States and/or other countries.
Intel, Core, Centrino and PROSet are either registered trademarks or trademarks
of Intel Corporation.
microSDXC Logo is a trademark of SD-3C, LLC.
Getting Started
Adobe, the Adobe logo and Adobe Reader are either registered trademarks or
trademarks of Adobe Systems Incorporated in the United States and/or other
countries.
Bluetooth® is a registered trademark owned by Bluetooth SIG, Inc., U.S.A. and
licensed to Panasonic Corporation.
HDMI, the HDMI Logo and High-Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries.
Names of products, brands, etc., appearing in this manual are trademarks or registered trademarks of their respective own companies.
n On-screen Manual
For further information about the computer, you can refer to the on-screen manual.
l Operating Instructions - Reference Manual
The Operating Instructions - Reference Manual contains the practical information to help you fully enjoy the computer’s performance.
l Important Battery Tips
The Important Battery Tips will provide you with the battery information so that
you can use the battery in the optimum condition to obtain longer operation
time.
To access the on-screen manuals, follow the steps below.
On the Start screen, touch the [Manual Selector] tile, and select the on-screen
manual.
NOTE
l [Contents] tab or [Search] tab is displayed on the left side of the window.
Select tab and display the desired item.
3
Description of Parts
Front side
Getting Started
A
B
C D E
G
H
A:Wireless WAN Antenna
<Only for model with wireless
WAN>
Operating Instructions - Refè
erence Manual “Wireless WAN”
B:Wireless LAN Antenna
<Only for model with wireless LAN>
Operating Instructions - Refè
erence Manual “Wireless LAN”
C:Ambient Light Sensor
The ambient light sensor is
equipped with an automatic brightness adjustment function that adjusts the display screen. (è page 16)
Front Camera
Operating Instructions - Ref è
erence Manual “Camera”
D:Camera Lens
E: Camera Indicator
F A
F: LED Indicators
: Power Indicator
Off: Display off/Hibernation,
Green: Display on.
: Drive status
: Battery status
è page 15 “When the battery
indicator does not light on”
Operating Instructions è
Reference Manual “Battery
Power”
G:Wireless LAN Antenna / Bluetooth Antenna
<Only for model with wireless LAN>
<Only for model with Bluetooth>
Operating Instructions - Refè
erence Manual “Wireless LAN”
“Bluetooth”
H:Windows Button
Operating Instructions - Refè
erence Manual “Tablet Buttons”
4
Left side
Top
Right side
A
B CDE
F
Bottom
J
K
G
H
A: Microphone
B: Volume Button
Operating Instructions - Refè
erence Manual “Tablet Buttons”
C: Power Switch
D: Rotation Lock Button
Operating Instructions - Refè
erence Manual “Display Rotation”
E: A Button
Operating Instructions - Refè
erence Manual “Tablet Buttons”
F: DC-IN Jack
G:Headset Jack
A headset or headphone can be
connected.
Getting Started
I
H:USB3.0 Port
Operating Instructions - Refè
erence Manual “USB Devices”
I: Security Lock
A Kensington cable can be connected.
For further information, read the
manual that comes with the cable.
J: Expansion Bus Connector
Operating Instructions - Refè
erence Manual “Cradle”
K:External Antenna Connector
<Only for model with wireless
WAN>
5
Description of Parts
Rear side
Top (optional)
J
H
I
K
Getting Started
A
B
C
D
E
F
G
Rear Camera
Operating Instructions - Refè
erence Manual “Camera”
A:Camera Lens
B:Camera Light
C:Camera Indicator
D:Speaker
E: Battery Indicator
<Only for model with Built-in Bridge Battery>
F: Battery Latch
Operating Instructions - Refè
erence Manual “Battery Power”
G:Battery Pack
H:microSIM Card Slot
<Only for model with wireless WAN>
Operating Instructions - Refè
erence Manual “Wireless WAN”
L
K
J: Barcode Reader / LAN Port
<Only for model with Barcode Reader>
Operating Instructions - Referè
ence Manual “Barcode Reader”
<Only for model with LAN Port>
Operating Instructions - Refè
erence Manual “LAN”
K: Built-in Bridge Battery
<Only for model with Built-in Bridge
Battery>
L: Smart Card Reader / Magnetic
Stripe Card Reader / Contactless
Smart Card Reader
<Only for model with Smart Card Reader>
Operating Instructions - Referè
ence Manual “Smart Card”
I: microSD Memory Card Slot
Operating Instructions - Reference
è
Manual “microSD Memory Card Slot”
6
J
<Only for model with Magnetic
Stripe Card Reader>
Operating Instructions - Reference
è
Manual “Magnetic Stripe Card Reader”
<Only for model with Contactless
Smart Card Reader>
Operating Instructions - Refè
erence Manual “Contactless
Smart Card Reader”
First-time Operation
n Preparation
ACheck and identify the supplied accessories.
If you do not find the described accessories, contact Panasonic Technical
Support (è page 40).
• AC Adaptor. . . . . . . 1 • AC Cord. . . . . . . . . 1 • Battery Pack . . . . . 1
Model No: CF-AA6373A
Model No: FZ-VZSU94W
1
㪉
㪈
1
Getting Started
• Soft Cloth. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
• Stylus*1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
• Tether*1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
• Hand Strap*1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
• OPERATING INSTRUCTIONS - Read Me First . . . . . . . . . . . . . . . . 1
*1
Not included with some models.
BRead the LIMITED USE LICENSE AGREEMENT before breaking the seal
on the computer’s packaging (è page 29).
Inserting the Battery Pack.
Turn over the computer and insert the battery pack
until it touch to the secured position.
l Make sure no foreign objects are under the computer.
CAUTION
l Make sure the latch is securely locked. Otherwise the
battery pack may fall when you carry the computer.
l Do not touch the terminals of the battery pack and the
computer. Doing so can make the terminals dirty or
damaged, and may cause malfunction of the battery
pack and the computer.
7
First-time Operation
NOTE
Getting Started
l Note that the computer consumes electricity even when the
computer power is off. If the battery pack is fully charged,
the battery will fully discharge in the following period of time:
Status
FZ-VZSU94W
FZ-VZSU95W
(optional)
When power is off Approx. 7 weeks Approx. 17 weeks
In sleep*2
Approx. 9 days
Approx. 20 days
In hibernation Approx. 7 weeks Approx. 17 weeks
*2
‌<Only for model with LAN>
If “Wake Up from wired LAN” is enabled, the period
of time will be shorter.
2
2
Connect your computer to a power outlet.
The battery charging starts automatically.
CAUTION
㪈
㪉
3
l Do not disconnect the AC adaptor until the first-time
operation procedure is completed.
l When using the computer for the first time, do not connect any peripheral device (including wired LAN cable)
except the battery pack and AC adaptor.
l Handling the AC adaptor
Ÿ Problems such as sudden voltage drops may arise during periods of thunder and lightning. Since this could
adversely affect your computer, an uninterruptible
power source (UPS) is highly recommended unless
running from the battery pack alone.
3
A
B
Turn on the computer.
Press and hold the power switch (A) (longer than 2
seconds) until the power indicator (B) lights.
CAUTION
l Do not press the power switch repeatedly or do not
hold the power switch for ten seconds or longer.
l Any changes from the default setting of the Setup Utility must not be made until the First-time Operation is
completed.
8
Setup Windows.
<For MUI OS model>
Select language and touch [Next].
Follow the on-screen instructions.
lThe computer restarts several times. Do not touch
the screen or tablet buttons, and wait until the drive
indicator
has turned off.
lAfter the computer is turned on, the screen remains
black or unchanged for a while, but this is not a
malfunction. Wait for a moment until the Windows
setup screen appears.
lSetup of Windows will take approximately 5 minutes.
Go to the next step, confirming each message on
the display.
lYou can set the Wireless Network after the setup of
Windows is complete.
If “Let’s get connected” is displayed, you can select
“Skip this step”.
CAUTION
l You can change the user name, password, image and
security setting after setup of Windows.
l Remember your password. If you forget the password,
you cannot use Windows. Creating a password reset
disk beforehand is recommended.
l Do not use the following words for user name: CON,
PRN, AUX, CLOCK$, NUL, COM1 to COM9, LPT1 to
LPT9, LPT, &, space.
5
Restart the computer
(Start).
A Touch
(Power) - [Restart].
B Touch
lA portion of the Panasonic PC Settings Utility functions will be enabled after the computer restarts.
9
Getting Started
4
First-time Operation
6
Update the on-screen manual
A Connect to the internet. Sign in to Windows as an
administrator.
Operating InFor further information, refer to
structions - Connect to a network.
B Update the on-screen manual.
Double-touch the [Panasonic PC Settings Utility]
on the desktop screen, and then touch [Support] [Manual] - [Launch Manual Selector].
Getting Started
7
<For MUI OS model>
Deleting language packs.
Language Pack Cleanup Utility deletes the unused
language pack from the flash memory drive.
Deleting such language packs will shorten the postprocessing time.
Perform this utility before running the following functions.
Ÿ Backup
Ÿ Create a Recovery drive
Ÿ Refresh
NOTE
l Do not disconnect the AC adaptor until this utility has
been finished.
l No need to perform this utility more than twice.
A Log on to Windows as an administrator.
(Start) (All apps) - [Panasonic] B Touch
[Language Pack Cleanup Utility].
If [User Account Control] is displayed, touch [Yes].
C At the confirmation message, touch [Yes] - [OK].
This utility requires several hours to perform, and
restarts more than 10 times while performing.
D If “Completed” is displayed, touch [OK].
8
10
Create a recovery drive.
A recovery drive allows you to install OS and restore
its factory default condition, in case, for example, the
recovery partition of the flash memory is damaged.
We recommend creating a recovery drive before you
begin using the computer.
Refer to è
Operating Instructions - Reference Manual
“Create a Recovery drive” about creating the recovery drive.
l Panasonic PC Settings Utility
You can check the status of the computer, and change the settings. Doubletouch [Panasonic PC Settings Utility] on the desktop to start the utility.
(è
Operating Instructions - Reference Manual “Panasonic PC Settings
Utility”)
l PC Information Viewer
This computer periodically records the management information of the flash
memory, etc. The maximum data volume for each record is 1024 bytes.
This information is only used for estimating the cause when the flash memory
goes down by any possibility. They are never sent to outside via network nor
used for any other purpose except for the purpose described the above.
To disable the function, add the check mark for [Disable the automatic save
function for management information history] in [Hard Disk Status] of PC Information Viewer, and touch [OK]. Then follow the on-screen instructions.
(è
Operating Instructions - Reference Manual “Checking the Computer’s
Usage Status”)
l <For MUI OS model>
In the default settings, a shortcut icon for Korean language is on the Desktop
screen. You may delete the icon if not necessary.
n Before using wireless function
(Action center) at the task tray, and then touch
A Touch
[Network & Internet] - [Airplanemode].
Set [Airplane mode] to [Off], and then;
set [Wi-Fi] to [On] (for wireless LAN).
set [Mobile broadband] to [On] (for wireless WAN).
set [GPS] to [On] (for wireless WAN).
set [Bluetooth] to [On] (for Bluetooth).
set [GPS\GNSS] to [On] (for GPS).
(All settings) -
CAUTION
l Do not add or delete partitions in Windows 10, as the Windows area and recovery partition must be adjacent to each other in Windows 10.
11
Getting Started
NOTE
Turning On / Turning Off
Turning On
Press the power switch
lights.
(è page 5) until the power indicator
(è page 4)
Getting Started
NOTE
l Do not press the power switch repeatedly.
l The computer will forcibly be turned off if you press the power switch for ten
seconds or longer.
l Once you turn off the computer, wait for ten seconds or more before you turn
on the computer again.
turns off.
l Do not perform the following operation until the drive indicator
Ÿ Connecting or disconnecting the AC adaptor
Ÿ Pressing the power switch
Ÿ Touching tablet buttons, screen or external mouse
Turning Off
A Shut down the computer.
(Start) at the lower left.
1. Touch
2. Touch
(Power) - [Shutdown].
NOTE
l To turn off the computer completely, proceed as follows.
(Start) at the lower left, and the touch
(Settings) - [Update &
A Touch
security] - [recovery].
B Touch [Restart now] under “Advanced startup”.
C Touch [Turn off your PC].
12
Precaution against Starting Up/Shutting Down
l Do not do the following
Ÿ Connecting or disconnecting the AC adaptor
Ÿ Pressing the power switch
Ÿ Touching tablet buttons, screen or external mouse
l To conserve power, the following power saving methods are set at the time of
purchase.
Ÿ The screen automatically turns off after :
10 minutes (when AC adaptor is connected) of inactivity
of inactivity
4 minutes (when operating on battery power)
*1
Ÿ The computer automatically enters sleep after :
10 minutes (when AC adaptor is connected) of inactivity
4 minutes (when operating on battery power) of inactivity
*1
Refer to
Operating Instructions - Reference Manual “Sleep or Hibernation
Functions” about resuming from sleep.
13
Getting Started
NOTE
Handling and Maintenance
Useful Information
Operation environment
l Place the computer on a flat stable surface not subject to shock, vibration, and
danger of dropping. Do not place the computer upright or turn it over. If the
computer is exposed to an extremely strong impact, it may become damaged.
l Operating environment
Temperature: Operation : -10 °C to 50 °C {14 °F to 122 °F} (IEC60068-2-1, 2)*1
Storage : -20 °C to 60 °C {-4 °F to 140 °F}
Humidity:
Operation : 30% to 80% RH (No condensation)
Storage : 30% to 90% RH (No condensation)
Even within the above temperature/humidity ranges, operation for a long time
in extreme environments, smoking nearby, or operation in places where oil is
used or where there is a lot of dust will result in the product deterioration and
will shorten the product life.
*1
Do not expose the skin to this product when using the product in a hot or cold
environment. (è Operating Instructions - Read Me First “Safety Precautions”)
If the computer is wet in temperatures of 0 °C {32 °F} or below, freeze damage
may occur. Make sure to dry off the computer in such temperatures.
l Do not place the computer in the following areas, otherwise the computer may
be damaged.
Ÿ Near electronic equipment. Image distortion or noise may occur.
Ÿ In extremely high or low temperature.
l As the computer can become hot during operation, keep it away from items
that are sensitive to heat.
l <Only for model with Built-in Bridge Battery>
Do not put sources of strong magnetism such as magnet close to the computer. Malfunction may occur.
Handling cautions
This computer is designed to minimize shock to parts such as the LCD and the
flash memory drive, but no warranty is provided against any trouble caused by
shock. Be extremely careful when handling the computer.
l When carrying the computer:
Ÿ Turn off the computer.
Ÿ Remove all external devices, cables, Smart Cards and other protruding objects.
Ÿ Do not drop or hit the computer against solid objects.
Ÿ Do not grip the display part.
l When you board an airplane, take the computer with you and never put it in
your checked luggage. When using the computer on airplane, follow the airline’s instructions.
l When carrying a spare battery, put it in a plastic bag to protect its terminals.
14
nWhen the battery indicator does not light on
The battery indicator may not light on even if the AC adaptor and the battery pack
are correctly connected to the computer, due to the following reasons.
l The AC adaptor’s protection function may be working. In this case, pull out the
AC cord and wait for more than 1 minute before reconnecting the AC cord.
nWhen using peripheral devices
Follow these instructions and the Operating Instructions - Reference Manual to
avoid any damage to the devices. Carefully read the instruction manuals of the
peripheral devices.
l Use the peripheral devices conforming to the computer’s specifications.
l Connect to the connectors in the correct direction.
l If it is hard to insert, do not try forcibly but check the connector’s shape, direction, alignment of pins, etc.
l If screws are included, fasten them securely.
l Remove the cables when you carry the computer. Do not pull the cables forcibly.
15
Useful Information
l The touchscreen is designed to be used by a finger tip. Do not place any object on its surface and do not press down strongly with sharp-pointed or hard
objects that may leave marks (e.g., nails, pencils and ball point pens).
l Avoid any harmful substances such as oil from getting into the touchscreen.
The pointer may not work correctly.
l Be careful not to get injured by dropping or getting hit when carrying the computer.
l Use only the dedicated pen (optional) to touch the screen. Do not place any
object on its surface and do not press down strongly with sharp-pointed or hard
objects that may leave marks (e.g., nails, pencils and ball point pens).
l Do not use the screen when dust or dirt (e.g., oil) is on the screen. Otherwise
foreign particles on the screen/dedicated pen (optional) can scratch the screen
surface or obstruct the dedicated pen (optional) operation.
l Use the dedicated pen (optional) only for touching the screen. Using it for any
other purpose may damage the dedicated pen (optional) and result in scratches on the screen.
Handling and Maintenance
nPreventing your computer from unauthorized use via wireless LAN/Bluetooth/Wireless WAN
<Only for model with wireless LAN/Bluetooth/Wireless WAN>
l Before using wireless LAN/Bluetooth/Wireless WAN, make the appropriate security settings such as data encryption.
Useful Information
nBattery Recalibration
l The battery recalibration may take a long time due to the large battery capacity. This is not a malfunction.
<When performing “Battery Recalibration” after shutting down Windows>
Ÿ Full charge: Approximately 4.0 hours (with FZ-VZSU94W) / Approximately
7.0 hours (with FZ-VZSU95W (optional))
Ÿ Complete discharge: Approximately 5.0 hours (with FZ-VZSU94W) / Approximately 12.0 hours (with FZ-VZSU95W (optional))
When performing “Battery Recalibration” without shutting down Windows, it may
take more time to charge / discharge.
nSensors
This computer is equipped with four sensors (acceleration sensor, gyro sensor,
magnetic sensor, ambient light sensor), and you can use these sensors with any
software that is compatible.
As the accuracy of each sensor output is dependent on the operating environment
and other conditions, the results should only be used as a reference.
The acceleration sensor, gyro sensor, and magnetic sensor are located at the bottom left of the LCD. The detection results of each sensor may vary depending on
the display mode, how you are holding the computer, the application software you
are using, and other factors.
l Automatic brightness adjustment
The computer is equipped with an automatic brightness adjustment function
that adjusts the display screen based on the ambient light sensor. You can
configure the automatic adjustment function as follows.
(Start) at the lower left, and then touch
(Settings) - [System] ATouch
[Display].
B Set [Change brightness automatically when lighting changes] to [On].
The ambient light sensor is located at the top of LCD.
The ambient light cannot be detected properly if this area is obstructed or dirty.
16
l Magnetic sensor
The magnetic sensor on the computer operates by detecting geomagnetism.
Therefore, the magnetic sensor may not function properly and it readings may
be inaccurate, especially in the following environments.
Ÿ Inside or near steel structures such as buildings or bridges
Ÿ Inside or near automobiles, or near train power lines
Ÿ Near metallic furniture or appliances
Ÿ When the AC adaptor or other peripheral devices are brought closer to the
computer
Ÿ Near magnets, speakers, or other objects with strong magnetic fields
The magnetic directions indicated by the magnetic sensor may not be accurate
immediately after purchase or in environments with poor magnetic fields.
In such cases, turn on the computer and move it as follows.
A Hold the computer so that its display side is facing the ground and level.
B While keeping the computer level, rotate it 90 degrees or more clockwise.
CReturn the computer to position A, and rotate it 90 degrees or more counterclockwise.
D Return the computer to position A.
ETilt the computer 90 degrees or more to the left so that the left side of the
computer tilts down.
FReturn the computer to position A, and tilt it 90 degrees or more to the right
so that the right side of the computer tilts down.
CAUTION
●Hold the computer firmly when moving it. Strong shocks from dropping the
computer may result in damage.
l Tether for Stylus (Optional)
When using the stylus with tether (optional), do not pull the tether with excessive force. The dedicated pen (optional) may hit the computer, person’s body
or other objects when released.
17
Useful Information
Handling and Maintenance
Maintenance
If drops of water or other stains get on the surface of the LCD panel, wipe them off
immediately. Failure to do so may result in staining.
To clean the LCD panel
Use the soft cloth. (For further information, refer to “Suggestions About Cleaning
the LCD Surface” è
Operating Instructions - Reference Manual “Screen Input
Operation”.)
To clean areas other than the LCD panel
Wipe with a soft dry cloth such as gauze. When using detergent, dip a soft cloth in
water-diluted detergent and wring it thoroughly.
Useful Information
CAUTION
l Do not use benzene, thinner, or rubbing alcohol since it may adversely affect the surface causing discoloration, etc. Do not use commercially-available
household cleaners and cosmetics, as they may contain components harmful
to the surface.
l Do not apply water or detergent directly to the computer, since liquid may enter
inside of the computer and cause malfunction or damage.
l Use a soft, dry cloth to wipe droplets of water from the surface of the unit. Do not
use a microwave to dry the unit. Doing so will result in malfunction or damage.
Dispose of Computer
<Only for model with Built-in Bridge Battery>
<For Europe and U.S.A./Canada>
Attention Customers
Don't remove the battery by yourself. The battery must be removed by qualified professionals. When disposing of this product, be sure to contact qualified
professionals to remove the battery.
18
Attention Qualified professionals to remove the battery
Dispose of this product correctly in accordance with the local regulations after
removing the battery as shown in the following procedure.
nPreparation
l Remove all peripherals (microSD memory card, etc.).
Operating Instructions - Reference Manual “Erasl Erase the stored data. (è
ing Flash Memory Data”)
CAUTION
l Never disassemble the computer except before disposal.
l Refer to Operating Instructions - Read Me First “Safety Precautions” for
precautions when disposing of the computer.
1. Turn off the computer, and disconnect the AC adaptor.
2. Turn over the computer, remove the battery pack, and wait for about 3 minutes.
Useful Information
3. Remove the screws and the cover (A).
A
4. Pull out all cables from the connector on the cover side.
19
Handling and Maintenance
Useful Information
5. Dispose of the battery with the cover attached correctly in accordance with
the local regulation.
20
Installing Software
Installing software will return the computer to the default condition. When you
install the software, the flash memory data will be erased.
Back up important data to other media or an external hard disk before installation.
CAUTION
nReset Windows
Preparation
If the computer does not operate normally, or becomes unstable, you can
reset Windows to solve the problem.
l Remove all peripherals.
l Connect the AC adaptor and do not remove it until installation is complete.
1
Perform “Remove everything and reinstall Windows”.
(Start) - [Settings] - [Update & security] - [Recovery].
A Touch
B Touch [Get Started] under “Reset this PC”.
C Touch [Next].
D Select the option.
l [Keep my files]
Windows reinstallation can be completed in a short time (Approximately
60 minutes). Applications and other items that do not come with this
computer will be removed.
l [Remove everything]
 [Just remove my files] (Approximately 60 minutes)
 [Remove files and clean the drive]
By fully cleaning, the deleted files can not be recovered easily and the
security level will be increased. The processing time will be longer (Approximately 100 minutes).
Follow the on-screen instructions.
After the reinstallation, the computer will restart.
l Do not interrupt installation, for example by turning off the computer or
performing other operation.
Otherwise installation may become unavailable as Windows may not
start up or the data may be corrupted.
21
Useful Information
l Do not delete the Recovery Partition on the flash memory. The disk space in
the partition is not available to store data.
To check the Recovery Partition, perform the following methods.
at the bottom left corner of the Desktop screen.
A Long touch
l A standard user needs to enter an administrator password.
B Touch [Disk Management].
Installing Software
2
Perform the “First-time Operation” ( page 9).
NOTE
lThe date and time, and the time zone may not be correct. Be sure to set
them correctly.
3
Perform Windows Update.
nRecover from a Recovery Drive
If the Windows startup is possible
1
2
3
4
Connect the recovery drive.
Touch (Notification) - [All settings] – [Update & security]
– [Recovery] on the task tray.
Touch [Restart now] under “Advanced startup”.
Touch [Use a device], then select a recovery drive.
Follow the on-screen instructions.
Useful Information
If the Windows startup is not possible
1
2
3
Connect the recovery drive.
Turn on or restart the computer.
Touch the top left corner of the screen several times while
[Panasonic] boot screen is displayed soon after the computer starts the startup procedure.
Alternatively press Rotation Lock button ( ) while [Panasonic] boot screen
is displayed soon after the computer starts the startup procedure.
l The Setup Utility starts up.
l If the password is requested, enter the Supervisor Password.
4
Select the [Exit] menu, then select your recovery drive in
[Boot Override].
Follow the on-screen instructions. (It takes 1 hour or more.)
22
Troubleshooting (Basic)
Follow the instructions below when a problem has occurred. There is also an advanced troubleshooting guide in the “Operating Instructions - Reference Manual”.
For a software problem, refer to the software’s instruction manual. If the problem
persists, contact Panasonic Technical Support (è page 40). You can also check the
computer’s status in the PC Information Viewer (è
Operating Instructions Reference Manual “Troubleshooting (Advanced)”).
n Starting Up
l Connect the AC adaptor.
Cannot start up.
The power indicator l Insert a fully charged battery.
or battery indicator l Remove the battery pack and the AC adaptor, then connect
them again.
is not lit.
l If a device is connected to the USB port, disconnect the
device, or set [USB Port] to [Disabled] in the [Advanced]
menu of the Setup Utility.
Operating Instructions
l Turn off the concealed mode (è
- Reference Manual “Tablet Buttons”).
Cannot turn on the l Leave it in an environment of 5 °C {41 °F} or higher temperature for about an hour, then turn on the power again.
computer.
The computer does
not resume from
sleep.
(The battery indicator blinks green and
orange alternately.)
Troubleshooting
You have forgotten l Supervisor Password or User Password: Contact Panasonic Technical Support (è page 40).
the password.
l Administrator password:
Ÿ If you have a password reset disk, you can reset the administrator password. Set the disk and enter any wrong
password, then follow the on-screen instructions and set
a new password.
Ÿ If you do not have a password reset disk, reinstall
(è page 21) and set up Windows, and then set a new
password.
23
Troubleshooting (Basic)
n Starting Up
l A floppy disk is in the drive and it does not contain system
“Remove disks or
startup information. Remove the floppy disk and press any
other media. Press
key.
any key to restart”
l If a device is connected to the USB port, disconnect the
or a similar mesdevice, or set [USB Port] or [Legacy USB Support] to [Dissage appears.
Troubleshooting
abled] in the [Advanced] menu of the Setup Utility.
l If the problem persists after removing the disk, it may be a
flash memory failure. Contact Panasonic Technical Support
(è page 40).
Windows startup
and operation is
slow.
Operating Instructions - Refl Start the Setup Utility (è
erence Manual “Setup Utility”) to return the Setup Utility
settings (excluding the passwords) to the default values.
Start the Setup Utility and make the settings again. (Note
that the processing speed depends on the application software, so this procedure may not make Windows faster.)
l If you installed a resident software after purchase, turn off
the residence.
The date and time
are incorrect.
l Make the correct settings.
(Start) - [Settings].
A Touch
B Touch [Clock, Language, and Region] - [Date and Time].
l If the problem persists, the internal clock battery may need
to be replaced. Contact Panasonic Technical Support
(è page 40).
l When the computer is connected to network, check the
date and time of the server.
l The 2100 A.D. or later year will not be correctly recognized
on this computer.
[Executing Battery Recalibration]
screen appears.
l The Battery Recalibration was canceled before Windows
was shut down last time. To start up Windows, turn off the
computer by the power switch, and then turn on.
24
n Starting Up
l Select [Enabled] in [Password On Resume] in the [Security]
[Enter Password]
does not appear
Operating Instructions menu of the Setup Utility (è 
Reference Manual “Setup Utility”).
when resuming
from sleep/hiberna- l The Windows password can be used instead of the password set in the Setup Utility.
tion.
A Add a password.
(Start) - [Settings] - [Accounts].
1.Touch
2.Touch [Sign-in options] and touch [Add] under “Password”.
B Set up the following.
1. Open the Control Panel, touch [System and Security]
- [Power Options] - [Require a password on wakeup].
2. Add a check mark for [Require a password].
l One of the following operations may have been carried out.
Press the power switch to turn on the computer. Data not
saved will be lost.
Ÿ In sleep mode, the AC adaptor or battery pack was
disconnected, or a peripheral was connected or disconnected.
Ÿ The power switch was pressed for ten seconds or longer
to forcibly turn off the computer.
l An error may occur when the computer automatically enters the sleep or hibernation mode while the screensaver is
active. In this case, turn off the screensaver or change the
pattern of the screensaver.
Other startup prob- l Start the Setup Utility (è
Operating Instructions - Reference Manual “Setup Utility”) to return the Setup Utility
lems.
settings (excluding the passwords) to the default values.
Start the Setup Utility and make the settings again.
l Remove all peripheral devices.
l Check to see if there was a disk error.
A Remove all peripheral devices including an external
display.
B Long touch (Start) at the bottom left corner, and then
touch [File Explorer].
C Long touch [This PC].
D Long touch [Windows (C:)], and touch [Properties].
E Touch [Tools] - [Check].
Ÿ A standard user needs to enter an administrator password.
F Follow the on-screen instructions.
25
Troubleshooting
Cannot resume.
Troubleshooting (Basic)
n Entering Password
<Only if the external keyboard is connected>
Even after enterl The computer may be in ten-key mode.
ing the password,
If the NumLk indicator
lights, press NumLk to disable
password input
the ten-key mode, and then input.
screen is displayed
l The computer may be in Caps Lock mode.
again.
If the Caps Lock indicator
lights, press Caps Lock to
disable the Caps Lock mode, and then input.
n Shutting down
Windows does not
shut down.
l Remove the USB device.
l Wait one or two minutes. It is not a malfunction.
n Display
No display.
l The display is turned off by the power-saving function.
Touch the Windows Button.
l The computer entered sleep or hibernation by the powersaving function. To resume, press the power switch.
l When using an external display,
Ÿ Check the cable connection.
Ÿ Turn on the display.
Ÿ Check the settings of external display.
Troubleshooting
The screen is dark. l The screen is darker when the AC adaptor is not con-
nected. Open the Dashboard for Panasonic PC and adjust
the brightness. As you increase the brightness, battery consumption increases.
You can separately set the brightness for when the AC
adaptor is connected and when not connected.
Operating Instructions
l Turn off the concealed mode (è
- Reference Manual “Setup Utility”).
The screen is disor- l Changing the number of display colors and resolution may
affect the screen. Restart the computer.
dered.
l Connecting/disconnecting an external display may affect
the screen. Restart the computer. Under factory default settings, the brightness of the display screen will adjust automatically based on the ambient light detected by the ambient light sensor. You can adjust the settings for this sensor
(è page 16).
26
n Display
There are red,
green, or blue dots
on the screen, or
there is unevenness in colors and
brightness on the
screen.
The following are not malfunctions.
l Although advanced high-precision technologies are used in
the production of color LCD screens, 0.002% or less of the
picture elements may be dark or remain constantly lit (more
than 99.998% of elements function properly).
l Due to the natural characteristics of LCD screens, you may
notice unevenness in colors and brightness depending on
your angle of view. Hues may also vary by product.
During Simultaneous display, one of
the screens becomes disordered.
l When using the Extended Desktop, use the same display
colors for the external display as those used by the LCD.
l Simultaneous display cannot be used until Windows startup
is complete (during Setup Utility, etc.).
The external display does not work
normally.
l If the external display does not support the power saving
function, it may not work normally when the computer enters the power saving mode. Turn off the external display.
Cannot rotate the
display.
l The application program currently running may not support
the image rotation. Quit the program, and then try to rotate
the image. This can ameliorate the status.
l When the automatic rotation is off, screen display does not
rotate automatically.
The pointer does
not work.
l When using the external mouse, connect it correctly.
l When using the external keyboard, restart the computer
using the keyboard.
l If the computer does not respond to keyboard commands,
read “No response” (è page 28).
Cannot point the
Operating Instrucl Perform the screen calibration (è
tions - Reference Manual “Screen Input Operation” ).
correct position
using the dedicated l Use the optional pen.
l On the Windows logon screen or the Welcome screen, you
pen (optional).
may not be able to point the correct position using the pen
(optional). Use the external keyboard or the external mouse
to log on.
27
Troubleshooting
n Screen
Troubleshooting (Basic)
n Others
l Open Task Manager and close the software application that
is not responding.
l An input screen (e.g., password input screen at startup)
may be hidden behind another window. Touch the application icons at the bottom of the screen to check.
l Press the power switch for ten seconds or longer to shut
down the computer, and then press the power switch to
turn it on. If the application program does not work normally, uninstall and reinstall the program. To uninstall,
A Open the Control Panel.
(Start) at the bottom left corner, and then
Long touch
touch [Control Panel].
B Touch [Program] - [Uninstall a program].
Cannot connect to
a network.
l Set the device ([Wireless LAN] / [Bluetooth] / [Wireless
WAN] of [Wireless Configuration]) to [Enabled] in the [Advanced] menu of the Setup Utility (Wireless Configuration).
(Notification) at the task tray, and then touch
l Touch
(All settings) - [Network & Internet] - [Airplanemode]. Set
[Airplane mode] to [Off], and then;
set [Wi-Fi] to [On] (for wireless LAN).
set [Mobile broadband] to [On] (for wireless WAN).
set [Bluetooth] to [On] (for Bluetooth).
Troubleshooting
No response.
28
LIMITED USE LICENSE AGREEMENT
THE SOFTWARE PROGRAM(S) (“PROGRAMS”) FURNISHED WITH THIS
PANASONIC PRODUCT (“PRODUCT”) ARE LICENSED ONLY TO THE ENDUSER (“YOU”), AND MAY BE USED BY YOU ONLY IN ACCORDANCE WITH
THE LICENSE TERMS DESCRIBED BELOW. YOUR USE OF THE PROGRAMS
SHALL BE CONCLUSIVELY DEEMED TO CONSTITUTE YOUR ACCEPTANCE
OF THE TERMS OF THIS LICENSE.
Panasonic Corporation has developed or otherwise obtained the Programs and
hereby licenses their use to you. You assume sole responsibility for the selection of the Product (including the associated Programs) to achieve your intended
results, and for the installation, use and results obtained therefrom.
LICENSE
A. Panasonic Corporation hereby grants you a personal, non-transferable and
non-exclusive right and license to use the Programs in accordance with the
terms and conditions stated in this Agreement. You acknowledge that you are
receiving only a LIMITED LICENSE TO USE the Programs and related documentation and that you shall obtain no title, ownership nor any other rights
in or to the Programs and related documentation nor in or to the algorithms,
concepts, designs and ideas represented by or incorporated in the Programs
and related documentation, all of which title, ownership and rights shall remain
with Panasonic Corporation or its suppliers.
B. You may use the Programs only on the single Product which was accompanied
by the Programs.
C. You and your employees and agents are required to protect the confidentiality
of the Programs. You may not distribute or otherwise make the Programs or related documentation available to any third party, by time-sharing or otherwise,
without the prior written consent of Panasonic Corporation.
E. You may transfer the Programs and license them to another party only in connection with your transfer of the single Product which was accompanied by
the Programs to such other party. At the time of such a transfer, you must also
transfer all copies, whether in printed or machine readable form, of every Program, and the related documentation, to the same party or destroy any such
copies not so transferred.
29
Appendix
D. You may not copy or reproduce, or permit to be copied or reproduced, the Programs or related documentation for any purpose, except that you may make
one (1) copy of the Programs for backup purposes only in support of your use
of the Programs on the single Product which was accompanied by the Programs. You shall not modify, or attempt to modify, the Programs.
LIMITED USE LICENSE AGREEMENT
F. You may not remove any copyright, trademark or other notice or product identification from the Programs and you must reproduce and include any such
notice or product identification on any copy of any Program.
G.In order to provide important customer support services for the Product (including any associated Programs), Programs may collect certain non-personally
identifiable information from you regarding your Product. Such information
does not identify you as an individual and may include, but is not limited to,
model numbers, serial numbers and battery serial numbers. The Programs
may send such information to servers of Panasonic Corporation. Panasonic
Corporation does not use such information for any purpose other than for providing customer support services.
YOU MAY NOT REVERSE ASSEMBLE, REVERSE COMPILE, OR MECHANICALLY OR ELECTRONICALLY TRACE THE PROGRAMS, OR ANY COPY
THEREOF, IN WHOLE OR IN PART.
YOU MAY NOT USE, COPY, MODIFY, ALTER, OR TRANSFER THE PROGRAMS OR ANY COPY THEREOF, IN WHOLE OR IN PART, EXCEPT AS EXPRESSLY PROVIDED IN THE LICENSE.
Appendix
IF YOU TRANSFER POSSESSION OF ANY COPY OF ANY PROGRAM TO
ANOTHER PARTY, EXCEPT AS PERMITTED IN PARAGRAPH E ABOVE, YOUR
LICENSE IS AUTOMATICALLY TERMINATED.
TERM
This license is effective only for so long as you own or lease the Product, unless
earlier terminated. You may terminate this license at any time by destroying, at
your expense, the Programs and related documentation together with all copies
thereof in any form. This license will also terminate effective immediately upon occurrence of the conditions thereof set forth elsewhere in this Agreement, or if you
fail to comply with any term or condition contained herein. Upon any such termination, you agree to destroy, at your expense, the Programs and related documentation together with all copies thereof in any form.
YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT, UNDERSTAND IT AND AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS.
YOU FURTHER AGREE THAT IT IS THE COMPLETE AND EXCLUSIVE STATEMENT OF THE AGREEMENT BETWEEN US, WHICH SUPERSEDES ANY
PROPOSAL OR PRIOR AGREEMENT, ORAL OR WRITTEN, AND ANY OTHER
COMMUNICATIONS BETWEEN US, RELATING TO THE SUBJECT MATTER OF
THIS AGREEMENT.
30
This product incorporates the following software:
(1) the software developed independently by or for Panasonic Corporation,
(2) the software owned by third party and licensed to Panasonic Corporation,
(3) the software licensed under the GNU General Public License Version 2.0 (GPL
V2.0),
(4) the software licensed under the GNU LESSER General Public License, Version 2.1 (LGPL V2.1), and/or
(5) open source software other than the software licensed under the GPL V2.0
and/or LGPL V2.1.
The software categorized as (3) - (5) are distributed in the hope that it will be
useful, but WITHOUT ANY WARRANTY, without even the implied warranty of
MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. Please refer
to the detailed terms and conditions thereof shown in the “Reference Manual”.
At least three (3) years from delivery of this product, Panasonic will give to any
third party who contacts us at the contact information provided below, for a
charge no more than our cost of physically performing source code distribution,
a complete machine-readable copy of the corresponding source code covered
under GPL V2.0, LGPL V2.1 or the other licenses with the obligation to do so, as
well as the respective copyright notice thereof.
Contact Information: oss-cd-request@gg.jp.panasonic.com
The source code and the copyright notice are also available for free in our website below.
http://panasonic.net/avc/oss/index.html
Appendix
GOVERNMENT RESTRICTED RIGHTS.
The Software is provided with “RESTRICTED RIGHTS.” Use duplication or disclosure by the government is subject to restrictions as set forth in FAR52.227-14
and DFAR252. 227-7013 et seq. or their successors.
Use of the Software by the government constitutes acknowledgement of Intel’s
proprietary rights therein.
Contractor or Manufacturer is Intel Corporation, 2200 Mission College Blvd.,
Santa Clara, CA 95052.
31
Contrat de licence d’usage limité
Le(s) logiciel(s) (les “Logiciels”) fournis avec ce produit Panasonic (le “Produit”)
sont exclusivement concédés en licence à l’utilisateur ultime (“vous”), et ils ne
peuvent être utilisés que conformément aux clauses contractuelles cidessous.
En utilisant les logiciels, vous vous engagez de manière définitive à respecter les
termes, clauses et conditions des présentes.
Panasonic Corporation a mis au point ou obtenu les Logiciels et vous en concède
l’utilisation par les présentes. Vous assumez l’entière responsabilité du choix de
ce Produit (y compris des Logiciels associés) pour obtenir les résultats escomptés, ainsi que de l’installation, de l’utilisation et des résultats obtenus.
Licence
A. Panasonic Corporation vous octroie par les présentes le droit et la licence personnels, non cessibles et non exclusifs d’utiliser les Logiciels conformément
aux termes, clauses et conditions de ce contrat. Vous reconnaissez ne recevoir
qu’un droit limité d’utiliser les Logiciels et la documentation les accompagnant
et vous vous engagez à n’obtenir aucun droit de titre, propriété ni aucun autre
droit vis-à-vis des Logiciels et de la documentation les accompagnant ni vis-àvis des algorithmes, concepts, dessins, configurations et idées représentés par
ou incorporés dans les Logiciels et la documentation les accompagnant, dont
les titres, propriété et droits resteront tous à Panasonic Corporation ou à leurs
propriétaires.
B. Vous ne pouvez utiliser les Logiciels que sur le Produit unique qui est accompagné par les Logiciels.
Appendix
C. Vous et vos employés ou agents êtes requis de protéger la confidentialité des
Logiciels. Vous ne pouvez ni distribuer ni mettre les Logiciels et la documentation les accompagnant à la disposition d’un tiers, par partage de temps ou
de quelque autre manière que ce soit, sans l’autorisation écrite préalable de
Panasonic Corporation.
D. Vous ne pouvez ni copier ni reproduire ni permettre la copie ni la reproduction
des Logiciels ni de la documentation les accompagnant pour quelque fin que
ce soit, à l’exception d’une (1) copie des Logiciels à des fins de sauvegarde
uniquement pour soutenir votre utilisation des Logiciels sur le Produit unique
qui est accompagné par les Logiciels. Vous ne pouvez ni modifier ni tenter de
modifier les Logiciels.
32
E. Vous ne pouvez céder les Logiciels et en octroyer la licence à une autre partie
qu’en rapport avec votre cession du Produit unique qui est accompagné par
les Logiciels à cette autre partie. Au moment de cette cession, vous devez
céder également toutes les copies, que ce soit sous forme imprimée ou lisible
par la machine, de tous les Logiciels ainsi que de la documentation les accompagnant, à la même partie ou détruire les copies non cédées.
F. Vous ne pouvez retirer aucune marque de droits d’auteur, marque de commerce ou autre ni aucune identification de produit des Logiciels et vous devez
reproduire et inclure toutes ces notices ou identifications de produit sur toutes
les copies des Logiciels.
G.Dans le but de fournir un service clientèle optimal pour l’appareil (y compris les
programmes associés), les programmes peuvent collecter certains renseignements généraux concernant votre utilisation du produit. Ces informations ne
peuvent pas vous identifier en tant qu’individu et peuvent notamment inclure
les références, les numéros de série, et les numéros de série de la batterie du
modèle. Les programmes peuvent envoyer ces informations aux serveurs de
Panasonic Corporation. Panasonic Corporation n’utilisera pas ces informations
dans un autre but que celui d’assurer le service clientèle.
Vous ne pouvez assembler en sens inverse, compiler en sens inverse ni retracer
les Logiciels ni aucune de leurs copies, de façon électronique ou mécanique, en
tout ou en partie.
Vous ne pouvez utiliser, copier, modifier, altérer ni céder les Logiciels ni aucune
de leurs copies, en tout ou en partie, à l’exception de ce qui est expressément
stipulé dans ce contrat.
Termes, clauses et conditions
Cette licence n’est effective que pour la durée de possession ou de crédit-bail du
Produit, à moins d’une résiliation antérieure. Vous pouvez résilier cette licence
à tout moment en détruisant, à vos frais, les Logiciels et la documentation les
accompagnant avec toutes leurs copies, sous quelque forme que ce soit. Cette
licence sera également résiliée, avec application immédiate, si les conditions de
résiliation définies ailleurs dans ce contrat se sont réalisées ou si vous ne respectez pas les termes, clauses et conditions qui y sont contenues. Au moment de la
résiliation, vous acceptez de détruire, à vos frais, les Logiciels et la documentation
les accompagnant avec toutes leurs copies, sous quelque forme que ce soit.
33
Appendix
Si vous cédez la possession de toute copie ou de tout Logiciel à une autre partie,
à l’exception de ce qui est autorisé au paragraphe E ci-dessus, votre licence est
automatiquement résiliée.
Contrat de licence d’usage limité
Vous reconnaissez avoir lu ce contrat, en avoir compris toute la substance et
avoir accepté de respecter ses termes, clauses et conditions. Vous reconnaissez
en outre qu’ils sont la description complète et exclusive du contrat conclu entre
nous, contrat qui remplace et annule toute proposition ou contrat précédent, écrit
ou oral, et toute autre communication entre nous, relativement à l’objet du présent
contrat.
Appendix
Ce produit contient le logiciel suivant :
(1) le logiciel développé indépendamment par ou pour Panasonic Corporation,
(2) le logiciel appartenant à un tiers et sous licence Panasonic Corporation,
(3) le logiciel sous licence GNU General Public License, Version 2.0 (GPL V2.0),
(4) le logiciel sous licence GNU LESSER General Public License, Version 2.1
(LGPL V2.1) et/ou,
(5) Logiciel “open source” autre que le logiciel sous licence GPL V2.0 et/ou
LGPL V2.1.
Les logiciels classés comme (3) - (5) sont distribués dans l’espoir qu’ils pourraient être utiles, mais SANS AUCUNE GARANTIE, sans même la garantie
implicite de COMMERCIALISATION ou D’ADAPTATION A UN USAGE PARTICULIER. Veuillez vous référer aux modalités et aux conditions de ceux-ci figurant
dans “Manuel de référence”.
Pendant au moins trois (3) ans à compter de la livraison de ce produit, Panasonic donnera à tout tiers qui nous contactera en utilisant les coordonnées ci-dessous, pour un montant non supérieur à notre coût pour la réalisation physique de
la distribution du code source, une copie complète exploitable par ordinateur du
code source correspondant, couvert par la GPL V2.0, LGPL V2.1 ou par d’autres
licences avec l’obligation de le faire, ainsi que la notice des droits d’auteur respective.
Coordonnées de contact : oss-cd-request@gg.jp.panasonic.com
Le code source et la notice des droits d’auteur sont également disponibles gratuitement sur notre site web suivant.
http://panasonic.net/avc/oss/index.html
34
Specifications
This page provides the specifications for the basic model.
The model number is different according to the unit configuration.
l To check the model number:
Check the bottom of the computer or the box the computer came in at the time
of purchase.
l To check CPU speed, memory size and the flash memory drive size:
Operating Instructions - Reference Manual “Setup
Run the Setup Utility (è
Utility”) and select [Information] menu.
[Processor Speed]: CPU speed, [Memory Size]: Memory size, [Hard Disk]:
Flash memory drive size
n Main Specifications
CPU
Intel® Atom™ x5-Z8550 Processor (2 MB*1 cache, up to
2.40 GHz)
Chipset
CPU embedded
Video controller
Intel® HD Graphics 400 (Built-in Chip Set)
Memory*1*2
2 GB or 4 GB
Flash memory drive (eMMC) : 64 GB or 128 GB
Display Method
7.0 WXGA type (1280 × 800 dots)
Internal LCD*4
Max. 16,777,216 colors (1280 × 800 dots)
Wireless LAN
Bluetooth
*5
*6
Intel® Dual Band Wireless-AC 8260 (è page 37)
è page 37
Sound
WAVE and MIDI playback, Intel® High Definition Audio
subsystem support, Monaural speaker
Security
Firmware TPM V2.0 *7
Camera*8
Sensor
Card Slot
Front
1920 × 1080 dots, 60 fps (Video) / 1920 × 1080 dots (Still),
Dual Microphone
Rear
3264 × 2448 dots, 30 fps (Video) / 3264 × 2448 dots (Still) /
With camera light
Ambient light sensor, Magnetic sensor, Gyro sensor, Acceleration sensor
microSD Mem- microSDXC compatible
ory Card*9
Interface
USB port 3.0 × 1*10, Expansion Bus Connector, Headset
Jack (Miniature jack, 3.5 DIA, CTIA standard / Headphone:
Impedance 32 Ω, Output Power 4 mW × 2, Stereo / Microphone: Monaural Input)
Touchscreen
10 Finger touch (Capacitive)
Power Supply
AC adaptor or Battery pack
35
Appendix
Storage
*3
Specifications
n Main Specifications
AC Adaptor*11
Input: 100 V to 240 V AC, 50 Hz/60 Hz, Output: 16 V DC,
3.75 A
Battery Pack
Li-ion 7.2 V, 3220 mAh (typ.), 3050 mAh (min.) (with FZVZSU94W)
Li-ion 7.2 V, 7100 mAh (typ.), 6800 mAh (min.) (with FZVZSU95W (Optional))
Operating Time*12
Approx. 9 hours (with FZ-VZSU94W)
Approx. 20 hours (with FZ-VZSU95W (Optional))
Charging Time*13
When using FZ-VZSU94W
(Power Off) Approx. 2.5 hours
(Power On) Approx. 4.0 hours
When using FZ-VZSU95W(Optional)
(Power Off) Approx. 4.0 hours
(Power On) Approx. 7.0 hours
Power Consumption*14
Approx. 15 W*15 / Approx. 60 W (maximum when recharging in the ON state)
Physical Dimensions (W ×
D × H) (excluding projecting
parts)
202.7 mm × 132 mm × 18 mm {8.0 " × 5.2 " × 0.7 "}
Weight
Approx. 0.54 kg {Approx. 1.2 lb.} (with FZ-VZSU94W,
excluding the optional devices)
Operat- Temperaing
ture
Environment
Storage
-10 °C to 50 °C {14 °F to 122 °F} (IEC60068-2-1, 2)*16
Humidity
30% to 80% RH (No condensation)
Temperature
-20 °C to 60 °C {-4 °F to 140 °F}
Humidity
30% to 90% RH (No condensation)
n Software
Windows® 10 Pro 64-bit
Installed OS*17
Windows® 10 Pro 64-bit
Pre-installed Software*17
PC Information Viewer, Hand Writing Utility, Intel® PROSet/Wireless Software, Intel® Wireless Bluetooth®, Microsoft Office Trial*18,
Barcode Configuration Utility*19, HID Barcode Key Emulater*19,
Barcode HID Mode Setting Utility*19, GPS Viewer*20 Panasonic
PC Settings Utility*21, Wireless Toolbox, Camera Barcode Utility
Appendix
Base OS
Aptio Setup Utility, PC-Diagnostic Utility
36
n Wireless LAN
Data Transfer Rates*22
IEEE802.11a : 54 Mbps
IEEE802.11b : 11 Mbps
IEEE802.11g : 54 Mbps
IEEE802.11n :HT20 : 150 Mbps
HT40 : 300 Mbps
IEEE802.11ac :VHT80 : 866.7 Mbps
VHT40 : 400 Mbps
VHT20 : 173.3 Mbps
Standards Supported
IEEE802.11a / IEEE802.11b / IEEE802.11g / IEEE802.11n /
IEEE802.11ac
Transmission method
OFDM system, DSSS system
n Bluetooth
Bluetooth Version
4.1
Classic mode / Low Energy mode
Transmission method
FHSS system
Wireless Channels
Used
Channels 1 to 79 / Channels 0 to 39
RF Frequency Band
2.402 GHz - 2.480 GHz
Wireless WAN*23
LTE compatible
GPS
Chip: u-blox M8
GPS/GLONASS/SBAS Support
Smart Card Slot
×1
microSIM Card Slot*24
×1
LAN
IEEE 802.3 10Base-T / IEEE 802.3u 100Base-TX
Contactless Smart
Card Reader
RF frequency: 13.56 MHz, compatible with ISO14443 Type-A,
ISO14443 Type-B
Barcode Reader
×1
Magnetic Stripe Card
Reader
×1
Built-in bridge battery
(not replaceable)
For hot swap
1 MB = 1,048,576 bytes/1 GB = 1,073,741,824 bytes
Memory size of the factory default depends on the model.
The total amount of usable memory available will be less depending on the actual system configuration.
*3
1 MB = 1,000,000 bytes / 1 GB = 1,000,000,000 bytes. Your operating system or some
application software will report as fewer GB.
*1
*2
37
Appendix
n Optional Devices
Specifications
*4
*6
*7
*8
*5
*9
*10
*11
*12
*13
*14
*15
*16
Appendix
*17
*18
*19
*21
*20
38
Depending on the OS settings.
Only for model with wireless LAN.
Only for model with Bluetooth.
Does not guarantee operation of all Bluetooth peripherals.
Only for model with TPM
Only for model with camera.
The camera application that is pre-installed on the unit does not support the camera’s
highest resolution. To use the camera’s highest resolution, a separate application that
supports higher resolutions must be installed.
Depending on the specification of application software, the following cases may occur.
In these cases, select a smaller resolution.
 Cannot select a large resolution.
 When selecting a large resolution, an error occurs.
Content Protection for Recordable Media (CPRM) is not supported. Operation has been
tested and confirmed using Panasonic microSD Memory Cards with capacities of up to
2 GB, Panasonic microSDHC Memory Cards with capacities of up to 32 GB, and
Panasonic microSDXC Memory Cards with capacities of up to 64 GB.
Operation on other microSD equipment is not guaranteed.
Does not guarantee operation of all USB-compatible peripherals.
<Only for North America>
The AC adaptor is compatible with power sources up to 240 V AC adaptor.
This computer is supplied with a 125 V AC compatible AC cord.
20-M-1-1
2
Measured at LCD brightness: 60 cd/m
Varies depending on the usage conditions, or when an optional device is attached.
This computer reduces the full charge capacity in stages to ensure a longer life of the
battery pack.
Varies depending on the usage conditions.
Approx. 0.5 W when the battery pack is fully charged (or not being charged) and the
computer is OFF.
<When using with 115 V AC>
Even when the AC adaptor is not connected to the computer, power is consumed (Max.
0.3 W) simply by having the AC adaptor plugged into an AC outlet.
Rated power consumption 23-E-1
Do not expose the skin to this product when using the product in a hot or cold environment. (è Operating Instructions - Read Me First “Safety Precautions”)
When using in hot or cold environment, some peripherals and battery pack may fail to
work properly. Check the operation environment of the peripherals.
Using this product continuously in a hot environment will shorten the product life. Avoid
use in these types of environments.
When using in low temperature environment, startup may become slow or battery operation time may become short.
Operations of this computer are not guaranteed except for the pre-installed OS.
To continue using this software after the end of the trial, purchase a license by following
the on-screen instructions.
Only for model with barcode reader.
Only for model with GPS or wireless WAN.
Panasonic PC Settings Utility includes the following functions: Battery Charge Speed
/ Battery Recalibration / Touch Operation Support / Power Saving Settings / Touch
Screen Mode Setting Utility
*22
Maximum data transfer rates of wireless LAN standards.
Actual speeds may differ.
*23
The specifications may differ depending on the models.
*24
The slot accepts microSIM Cards.
12 mm
{0.47”}
Appendix
15 mm
{0.59”}
39
LIMITED WARRANTY
For U.S.A.
Panasonic System Communications Company of North America (PSCNA)
Computer Products - Worldwide Warranties
Section 1: Limited Warranty - Hardware
PSCNA, referred hereafter as “Panasonic” will repair the products listed below with new
or rebuilt parts, free of charge in a Global Panasonic designated service location for
the period specified below from the date of original purchase in the event of a defect in
materials or workmanship. These warranties are extended solely to the original purchaser.
A purchase receipt or other proof of date of original purchase will be required before
warranty performance is rendered.
•
•
•
•
Laptop PC (CF-##) – 3 Years
Tablet PC (FZ-##) – 3 Years
Ultra-Mobile (CF-U#/CF-H# Series) – 3 Years
PDRC - LCD & Keyboard Assembly – 3 Years
Battery Warranty
Batteries supplied with the product are covered under the warranty for one (1) year from
date of purchase, except as excluded in Section 3. Batteries purchased separately are
covered under the warranty for one (1) year from the date of purchase. A replacement
battery furnished under the product warranty is covered for the remaining period of the one
year warranty on the original or purchased battery.
Optional: Panasonic “Protection Plus” Warranty
Appendix
Any unit for which the Panasonic “Protection Plus” warranty has been purchased will
receive additional coverage for any failure that occurs due to accidental damage. All other
terms and conditions of the standard warranty apply and this additional coverage will
exist for the duration of the standard warranty period of the unit. If an extended Protection
Plus warranty program is purchased, coverage is extended to the end of the last year of
extended coverage purchased.
This warranty does not cover failures or defects that are caused by fire, intentional acts,
loss, theft, improper maintenance, modification or service by anyone other than the
Panasonic National Service Center or a Panasonic Authorized Service Provider, or damage
that is attributable to acts of God. Cosmetic damage that does not affect functionality is not
covered. Cosmetic damage on units with hardware failures will be repaired in accordance
with the warranty terms. This warranty is extended solely to the original purchaser on
the unit serial number for which it was purchased. Complete unit replacement fulfills
the full obligation and is at the discretion of Panasonic and is limited to once during the
coverage term. Maximum benefit is limited to one replacement per coverage year of the
Motherboard, LCD, Storage Drive, and Keyboard.
40
Wireless Module Warranty
Panasonic approved wireless modems installed in Panasonic brand computers and
integrated by Panasonic or an Authorized Panasonic Wireless Integrator are covered under
the warranty for the remaining warranty period of the device in which the modem is installed.
For devices with less than three (3) months remaining on the unit warranty, the wireless
modem will be covered for a period of three (3) months from the date of installation of the
modem, covering only modem replacement or modem installation related issues.
All modems must be approved by the wireless carrier prior to use. Any use or attempted use
of a wireless modem not approved and activated by the carrier for use on their network is
strictly prohibited and is not sanctioned or warranted by Panasonic and may result in legal
action. In addition, all modems must be approved by Panasonic as compatible with the device
hardware before installation or use.
Panasonic’s sole responsibility for the warranty or technical support of the software
required to install or operate the modem is defined in Section 2 (Limited Software
Warranty). Any attempted software installation by anyone other than a Panasonic
Authorized Wireless Integrator is not covered under warranty and may result in service
charges to re-image or replace the hard drive.
Installation or attempted installation by any party other than Panasonic or an Authorized
Panasonic Wireless Integrator is strictly not covered under the warranty and may void the
computer warranty if damage results.
Options and Accessories Warranties
•
•
•
•
•
•
•
•
•
•
•
•
•
AC Adaptor / Power Cord – 3 Years
Memory Expansion Card (Panasonic Brand) – 3 Years
Car Mount - Docking Station PCB or Vehicle Docking Station – 3 Years
Desktop Port Replicator, I-O Box, Docking Cradle (like CF-U1) – 3 Years
Antenna Pass-through Cable – 3 Years
Backlit or Full-sized keyboard – 3 Years or assumes warranty of the unit in which it is
installed
Integrated Panasonic supplied options and kits including, but not limited to Wireless
Modems, Media Bay Drives (Floppy, CD, DVD, Combo), Camera, GPS, Bluetooth,
Smartcard Reader, Magnetic Card Reader, Barcode Scanner, and Fingerprint Reader
- 3 Years or assumes warranty period of the unit in which it is installed provided the
integration was performed by Panasonic or an Authorized Integrator.
Hard Drive / Solid State Drive (Internal) – 3 Years
Separately purchased 2nd Hard Drive – 1 Year
External USB Drives (CD / DVD / Floppy / Hard Drive) – 1 Year
Optional Battery – 1 Year
Battery Charger / Multi-Bay Battery Charger – 1 Year
Stylus Pens, Digitizer & Standard – 90 Days (physical damage excluded)
41
Appendix
The below listed Panasonic brand or supplied options and accessories are covered under
this limited warranty for the period specified from the date of purchase or as specifically
stated:
LIMITED WARRANTY
Section 2 - Limited Warranty - Software
Panasonic warrants to you only that the disk(s) or other media on which the Programs
are furnished will be free from defects in material and workmanship under normal use for
a period of sixty (60) days from the date of delivery thereof to you, as evidenced by your
purchase receipt.
This is the only warranty Panasonic makes to you. Panasonic does not warrant that the
functions contained in the Programs will meet your requirements or that the operation of
the Programs will be uninterrupted or error free. Panasonic shall have no obligation for any
defects in the disk(s) or other media on which the Programs are furnished resulting from
your storage thereof, or for defects that have been caused by operation of the disk(s) or
other media
Panasonic’s entire liability and your exclusive remedy under this warranty shall be limited
to the replacement, in the United States or other Panasonic designated location, of any
defective disk or other media which is returned to Panasonic’s Authorized Service Center,
together with a copy of the purchase receipt, within the aforesaid warranty period.
Section 3 - Limited Warranty Exclusions - Specifically excluded from the warranty
are:
Appendix
• All consumable items; such as screen protection films, logo badges, labels, cleaning
cloths, carry cases, manuals, cables, straps, belts, holsters, tethers, and harnesses
and any other options and accessories not listed above or covered under a separate
warranty.
• Failures related to the product operating system, hard drive or solid state drive
image, software setup, software program, virus, other program(s) or file(s) on any
drive or in any computer memory location.
• Failures due to BIOS settings or changes, as well as any cosmetic or physical
damage to the unit.
• Any unit or device with a missing or altered model number or serial number label
• Cosmetic damage or any damage which occurs in shipment
• Failures which are caused by products not supplied by Panasonic
• Failures which result from alteration, accident, misuse, introduction of liquid or other
foreign matter into the unit, abuse, neglect, installation, maladjustment of consumer
controls, improper maintenance or modification, use not in accordance with product
use instructions
• Failures due to service by anyone other than a Panasonic Authorized Service
Provider
• Failures caused by improper installation of options or accessories or due to
integration by any company other than Panasonic or a Panasonic Authorized
Integrator
• Damage, failure, or loss due to the unit being stolen, lost, misplaced, or used by
anyone other than the original purchaser
• Damage that is attributable to acts of God
42
This limited warranty only covers failures due to defects in materials or workmanship which
occur during normal use. If a unit is sent to a Panasonic Authorized Service Center and no
hardware failure is found, the customer will be billed for labor to correct a software issue or
reimage the hard drive plus shipping and applicable administrative fees at the current rates
set by the service provider.
THIS PRODUCT IS NOT INTENDED FOR USE AS OR PART OF NUCLEAR
EQUIPMENT/SYSTEMS, AIR TRAFFIC CONTROL EQUIPMENT/SYSTEMS, OR
AIRCRAFT COCKPIT EQUIPMENT/SYSTEMS*1. PANASONIC WILL NOT BE
RESPONSIBLE FOR ANY LIABILITY RESULTING FROM THE USE OF THIS PRODUCT
ARISING OUT OF THE FOREGOING USES.
*1 AIRCRAFT COCKPIT EQUIPMENT/SYSTEMS include class 2 Electronic Flight Bag
(EFB) Systems and Class 1 EFB Systems when used during critical phases of flight
(e.g., during take-off and landing) and/or mounted onto the aircraft. Class 1 EFB
Systems and 2 EFB Systems are defined by FAA: AC (Advisory Circular) 120-76A or
JAA: JAA TGL (Temporary Guidance Leaflets) No. 36.
Other Limits and Exclusions: There are no other express warranties except as listed
above.
PANASONIC SHALL NOT BE LIABLE FOR LOSS OF DATA OR OTHER INCIDENTAL OR
CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT, OR
ARISING OUT OF ANY BREACH OF THIS WARRANTY. ALL EXPRESS AND IMPLIED
WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE ARE LIMITED TO THE APPLICABLE WARRANTY
PERIOD SET FORTH ABOVE. Some states do not allow the exclusion or limitation of
incidental or consequential damages, or limitations on how long an implied warranty lasts,
so the above limitations or exclusions may not apply to you.
This limited warranty gives you specific legal rights, and you may also have other rights
which vary from state to state.
For technical support or to arrange for service on your Panasonic computer product, call
our toll-free hotline at 1-855-PSC-TECH (855-772-8324).
Appendix
DIAL TOLL FREE: 1-855-PSC-TECH (855-772-8324)
Web Site : www.panasonic.com/toughbook
43
LIMITED WARRANTY (GARANTIE LIMITÉE)
For Canada
PANASONIC COMPUTER AND PERIPHERALS LIMITED WARRANTY
Coverage – Panasonic Canada Inc. (“PCI”) warrants to you, the first end user customer,
this computer product (excluding software media), when purchased from PCI or from a PCI
authorized reseller, to be free from defects in materials and workmanship under normal
use, subject to the terms set forth below, during the period of warranty coverage specified.
Scope of Coverage
Period of Coverage
Type of Failure
Coverage
• Laptop Computers (except Battery) and
AC Adaptor
• Factory/PCI installed options including
Wireless WAN, GPS, Bluetooth, Finger
print reader, Backlit keyboard, Memory
Card and Media Bay Drives (Floppy, CD/
DVD)
• Ultra-Mobile PC
• Tablet PC
• Mobile Wireless Display
• PDRC – LCD and Keyboard Assemblies
• Port Replicator
Three (3) Years from
Date of Original End
User Customer Purchase
Defective Materials or
Workmanship
One (1) Year from
Date of Original End
User Customer Purchase
Defective Materials or
Workmanship
• Standard or Digitizer Stylus Pen
Ninety (90) Days
from Date of Original
End User Customer
Purchase
Defective Materials or
Workmanship
• All consumable items including protection film, cleaning cloth, carry case,
tether and harness
No Coverage
Appendix
•
•
•
•
•
Hand-held Computers
Battery
Battery charger
Auto Adaptor
External USB Drives
Remedy – In the event of a warranty claim, contact PCI’s representatives within the applicable warranty period, identifying the nature of the defect claimed, at 1-800-668-8386
between 9:00 A.M. and 5:00 P.M., Eastern Time Zone, Mon. – Fri. (excluding holidays) for
instructions on how to obtain service. A purchase receipt or other proof of date of original
purchase is required before warranty service is performed. Defective parts covered by this
Limited Warranty will be repaired or replaced with new or comparable rebuilt parts on an
exchange basis. Warranty replacement or repair is subject to the terms of this Limited Warranty for the balance of the original period of warranty coverage.
No Coverage – This Limited Warranty does not cover products purchased outside Canada.
Neither does it cover damage to, failure of, or defects in a product or accessory through
mishandling, improper installation, abnormal use, misuse, neglect, accident, introduction of
liquid or other foreign matter into the product, alteration or servicing by anyone not authorized by PCI, or act of God.
THIS PRODUCT IS NOT INTENDED FOR USE AS, OR AS PART OF, NUCLEAR EQUIPMENT/SYSTEMS, AIR TRAFFIC CONTROL EQUIPMENT/SYSTEMS, OR AIRCRAFT
COCKPIT EQUIPMENT/SYSTEMS*2. PANASONIC WILL NOT BE RESPONSIBLE FOR
ANY LIABILITY RESULTING FROM THE USE OF THIS PRODUCT ARISING OUT OF
THE FOREGOING USES.
44
*2
AIRCRAFT COCKPIT EQUIPMENT/SYSTEMS include Class2 Electrical Flight Bag
(EFB) Systems and Class1 EFB Systems when used during critical phases of flight (e.g.,
during take-off and landing) and/or mounted on to the aircraft. Class1 EFB Systems
and 2 EFB Systems are defined by FAA: AC (Advisory Circular) 120-76A or JAA: JAA
TGL (Temporary Guidance Leaflets) No.36
IF YOU SHIP THE PRODUCT FOR WARRANTY SERVICE
Carefully pack the product, preferably in the original carton. Include details of defect
claimed and proof of date of original purchase. No liability is assumed for loss or damage
to the product while in transit, if you chose your own transportation carrier.
SOFTWARE MEDIA LIMITED WARRANTY
Coverage – PCI warrants to you, the first end user customer, that the disk(s) or other
media on which software program(s) is/are supplied will be free from defects in materials
and workmanship under normal use in Canada for a period of sixty (60) days from date of
receipt as evidenced by your purchase receipt for your Panasonic Computer product.
THIS IS THE ONLY WARRANTY THAT PCI MAKES RESPECTING THE SOFTWARE
MEDIA. PCI does not warrant the software. Please refer to the software licensor’s written
warranty (accompanying the copy of the software) for any software warranty claim.
Claim Procedure – In the event of a defect in material or workmanship in the media during
the sixty (60) day warranty period, and you return it, transportation costs prepaid, to Panasonic Canada Inc., Computer Products Marketing, 5770 Ambler Drive, Mississauga, Ontario L4W 2T3, within the warranty period, together with a copy of your purchase receipt, and
an explanation of the suspected defect, PCI will replace in Canada the defective disk(s) or
other media.
Remedy – PCI’s entire liability, and your only remedy for any breach of this software media
warranty is limited to replacement of the media only. It does not cover any other damages,
including, but not limited to, loss of use or profit loss, or special, indirect or consequential
damages, or other claims, whether or not of similar character.
No Coverage – This limited warranty does not apply if the disk(s) or other media has been
used in other than a Panasonic product, or in environmental conditions other than those
specified by PCI or the manufacturer, or if subjected to misuse, neglect, mishandling, modification or attempted modification of the program, or if damaged by accident or act of God.
PCI is not responsible for damage to or loss of any program, data or removable storage
media.
45
Appendix
GENERAL
NO OTHER WARRANTIES – PCI DISCLAIMS ALL OTHER WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT
TO THE SOFTWARE, SOFTWARE MEDIA, COMPUTER PRODUCT, OPTIONS AND ACCESSORIES.
NO LIABILITY FOR CONSEQUENTIAL DAMAGES – IN NO EVENT SHALL PCI BE LIABLE FOR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES ARISING FROM
ANY BREACH OF THE LIMITED WARRANTIES SET OUT IN THIS DOCUMENT, OR
FROM THE USE OF THE COMPUTER PRODUCT, INCLUDING, WITHOUT LIMITATION,
LOSS OF DATA, BUSINESS, PROFIT OR GOODWILL.
IN ANY EVENT, PCI’S MAXIMUM LIABILITY FOR ANY BREACH SHALL NOT EXCEED
THE AMOUNT ACTUALLY PAID BY YOU FOR THE COMPUTER PRODUCT.
NO ACTION, REGARDLESS OF ITS BASIS, MAY BE BEGUN AGAINST PCI MORE
THAN TWO (2) YEARS AFTER THE CAUSE OF ACTION AROSE.
Statutory Warranties – Some jurisdictions do not allow these limitations or exclusions, so
they may not apply to you.
LIMITED WARRANTY (GARANTIE LIMITÉE)
Pour le Canada
GARANTIE LIMITÉE – ORDINATEURS ET PÉRIPHÉRIQUES PANASONIC
Couverture – Panasonic Canada Inc. (« PCI ») garantit à l’acheteur original que ce produit informatique (à l’exclusion des supports des logiciels) est, au moment de sa vente par PCI ou d’un
revendeur agréé par PCI, exempt de défauts de pièces et de fabrication dans les conditions
normales d’utilisation, et ce, pendant la période de couverture de la garantie, sous réserve des
modalités décrites ci-dessous.
Éléments couverts
Durée de couverture
• Ordinateurs blocs-notes (sauf batteries) Trois (3) ans à partir
et adaptateur secteur
de la date d’achat
• Options installées en usine/par PCI
original.
incluant : WAN sans fil, GPS, Bluetooth,
lecteur d’empreintes digitales, clavier
rétroéclairé, carte mémoire et lecteurs
(disquettes, CD/DVD)
• Ordinateurs personnels ultra-portables
• Ordinateurs tablettes
• Écran mobile sans fil
• Ensembles PDRC – ACL et clavier
• Duplicateur de port
•
•
•
•
•
Ordinateurs de poche
Batterie
Chargeur de batterie
Adaptateur pour voiture
Périphériques USB
Un (1) an à partir de
la date d’achat original.
Type de couverture
Défauts de pièces et
de fabrication
Défauts de pièces et
de fabrication
• Stylo pointeur standard ou pour numéri- Quatre-vingt-dix (90)
Défauts de pièces et
jours à partir de la date de fabrication
seur graphique
d’achat original.
Appendix
• Tous les articles consommables incluant Aucune couverture
les pellicules protectrices, chiffons de
nettoyage, étuis de transport, longes et
sangles
Recours – Pour obtenir des informations sur la marche à suivre dans le cas où une réclamation en vertu de la garantie deviendrait nécessaire, communiquez par téléphone avec un
représentant de PCI au 1-800-668-8386, entre 9h00 et 17h00 (heure de l’Est) du lundi au
vendredi (sauf les jours fériés), avant l’échéance de la garantie applicable, en prenant soin
d’identifier la nature de la défaillance.
Un reçu ou toute autre pièce justificative de la date d’achat original sera exigé avant toute
réparation. Toute pièce défectueuse couverte par la présente garantie limitée sera réparée ou
remplacée par une pièce neuve ou remise à neuf. Le remplacement ou la réparation sera fait
conformément aux modalités de la présente garantie limitée pendant la durée restante de la
période originale de la garantie.
Produits non couverts – La présente garantie limitée ne couvre pas les produits achetés
à l’extérieur du Canada. Elle ne couvre pas non plus les dommages, la défaillance ou les
défauts attribuables à une manutention inadéquate, une mauvaise installation, une utilisation anormale ou abusive, de la négligence, un accident, un déversement ou la pénétration
d’un objet étranger, une modification, un cas fortuit ou une réparation effectuée par une
personne non agréée par PCI.
46
CE PRODUIT N’EST PAS DESTINÉ À ÊTRE UTILISÉ, EN TOUT OU EN PARTIE, COMME
SYSTÈME/ÉQUIPEMENT NUCLÉAIRE, SYSTÈME/ ÉQUIPEMENT DE CONTRÔLE DU TRAFFIC AÉRIEN OU SYSTÈME/ÉQUIPEMENT DE POSTE DE PILOTAGE D’AVION*3. PANASONIC
DÉCLINE TOUTE RESPONSABILITÉ CONCERNANT L’UTILISATION DE CE PRODUIT DANS
LES CAS SUSMENTIONNÉS.
*3
Les SYSTÈMES/ÉQUIPEMENTS DE POSTE DE PILOTAGE D’AVION sont dotés
de systèmes OEPP (organiseur électronique de poste de pilotage) de classe 2 et de
classe 1 utilisés pendant des phases critiques de vol (par exemple, pendant le décollage et l’atterrissage) et(ou) montés sur l’avion. Les systèmes OEPP de classe 1 et de
classe 2 sont définis par le circulaire d’information FAA: AC (Advisory Circular) 120-76A
ou le feuilet n° 36 JAA: JAA TGL (Temporary Guidance Leaflets) No 36.
EXPÉDITION DU PRODUIT POUR SERVICE SOUS GARANTIE
Emballez soigneusement le produit, de préférence dans son emballage d’origine. Joignez
une description de la défaillance de même qu’une pièce justificative de la date d’achat.
Panasonic Canada Inc. ne peut être tenue responsable pour tout dommage ou perte subi
pendant le transport si vous avez choisi le transporteur.
47
Appendix
GARANTIE LIMITÉE – SUPPORTS DES LOGICIELS
Couverture – Panasonic Canada Inc. (« PCI ») garantit à l’acheteur original que la ou les
disquettes ou tout autre support sur lequel le ou les programmes sont fournis sont exempts
de défauts de pièces et de fabrication dans des conditions normales d’utilisation au Canada, et ce, pour une période de soixante (60) jours suivant la date de réception indiquée sur
la preuve d’achat.
LA PRÉSENTE GARANTIE EST LA SEULE OFFERTE PAR PCI COUVRANT LES SUPPORTS DE LOGICIELS. PCI ne garantit pas les logiciels. Reportez-vous à la garantie
écrite du concédant de licence d’utilisation du logiciel (qui accompagne la copie du logiciel)
pour toute réclamation en vertu de la garantie.
Réclamation – marche à suivre – Panasonic Canada Inc. remplacera toute disquette ou
support défectueux si l’article en question est retourné, port payé, à son service de Marketing –
produits informatiques, 5770 Ambler Drive, Mississauga (Ontario) L4W 2T3, dans les soixante (60)
jours suivant la date d’achat original. Joignez à votre envoi une pièce justificative de votre achat
et une description du problème.
Recours – La responsabilité de PCI - et votre seul recours - dans le cas de toute défaillance
couverte par la garantie sur ce support de logiciel est limitée au seul remplacement du support. Elle ne couvre aucun autre dommage, y compris, mais non exclusivement, la perte
d’usage ou de profits, ni aucun dommage spécial, indirect ou consécutif, ni aucune autre
réclamation de nature similaire ou autre.
Produits non couverts – La présente garantie limitée ne s’applique pas si la ou les disquettes
ou autre support ont été utilisés dans un produit d’une marque autre que Panasonic ou dans
des conditions environnementales autres que celles spécifiées par PCI ou le fabricant, ou soumis à une mauvaise utilisation, à la négligence, à une manutention inadéquate ou encore si le
programme a été modifié ou subi une tentative de modification ou des dommages attribuables
à un accident ou à un cas fortuit. De plus, PCI n’assume aucune responsabilité pour toute perte
de, ou tout dommage à, un programme, des données ou un support de sauvegarde amovible.
LIMITED WARRANTY (GARANTIE LIMITÉE)
GÉNÉRALITÉS
Appendix
PCI NE RECONNAÎT AUCUNE AUTRE GARANTIE, EXPLICITE OU IMPLICITE, Y
COMPRIS, MAIS NON EXCLUSIVEMENT, LES GARANTIES IMPLICITES DE VALEUR
COMMERCIALE ET D’UTILITÉ À UNE FIN QUELCONQUE, À L’ÉGARD DU LOGICIEL,
SUPPORTS DE LOGICIELS, PRODUITS INFORMATIQUES, PÉRIPHÉRIQUES ET ACCESSOIRES.
SOUS AUCUNE CIRCONSTANCE PCI NE POURRA ÊTRE TENUE RESPONSABLE DES
DOMMAGES SPÉCIAUX, INDIRECTS OU CONSÉCUTIFS ATTRIBUABLES À UN MANQUEMENT AUX GARANTIES LIMITÉES DÉCRITES DANS LE PRÉSENT DOCUMENT
OU À L’UTILISATION DU PRODUIT INFORMATIQUE, Y COMPRIS, SANS RESTRICTION, LA PERTE DE DONNÉES, D’AFFAIRES, D’ACHALANDAGE OU DE PROFIT.
DANS TOUS LES CAS, LA RESPONSABILITÉ MAXIMALE DE PCI POUR TOUT MANQUEMENT NE POURRA EXCÉDER LE PRIX DE VENTE DU PRODUIT INFORMATIQUE.
AUCUNE RÉCLAMATION, SANS ÉGARD À SES MOTIFS, NE POURRA ÊTRE FAITE
AUPRÈS DE PCI PLUS DE DEUX (2) ANS APRÈS LES FAITS INVOQUÉS À LA BASE
D’UNE TELLE RÉCLAMATION.
Garantie statutaires – Certaines juridictions interdisent de telles limitations ou exclusions;
aussi, pourraient-elles ne pas s’appliquer.
48
Standard Limited Warranty
For Europe
Panasonic System Communications Company Europe
Panasonic System Communications Company Europe (referred to as “Panasonic”) will repair this product (other than software, which is treated in a different section of this warranty)
with new or refurbished parts, from the date of original purchase in the event of a defect
in materials or workmanship. This warranty only applies to new Panasonic Toughbooks
purchased in the EEA and Switzerland and Turkey.
Panasonic (or its authorised Service Provider) target to repair your equipment within 48
hours from its receipt in our service centre.
Additional charges may apply for shipment to countries outside of the European Union.
Panasonic will use all reasonable endeavours to ensure this service.
This warranty only covers failures due to defects in materials or workmanship which occur
during normal use for the applicable Service Agreement Period listed below. In the event
that any product (or part thereof) is replaced, Panasonic shall transfer ownership of the
replacement product (or part) to the customer and the customer shall transfer ownership of
the replaced product (or part) to Panasonic.
Service Agreement Period - from original date of purchase
• Toughbooks (and every accessory included in the original packaging except the battery) - 3 years
• Toughpads (and every accessory included in the original packaging except the battery) - 3 years
• Accessories included in the original package - 3 years
• Additional peripherals manufactured by Panasonic (including media bay devices such
as CD-Rom drives) - 1 year
• Batteries - 6 months. Panasonic Warranty covers the battery for six months.
A battery is considered good if it maintains 50 % of its charge capacity during the warranty period. If a battery is returned under this contract and testing determines that it
has charge capacity greater than 50 %, the battery will be returned with an invoice for
the retail purchase price of a new battery.
Appendix
This warranty is extended solely to the original purchaser. A purchase receipt or other proof
of date of original purchase will be required before warranty performance is rendered.
49
Standard Limited Warranty
Limits and Exclusions:
This warranty does not cover and shall be void for:
• Broken or cracked LCD screen.
• Defective pixel in notebook displays and LCD screens within 0.002 %
• Damage that is attributable to fi re, theft or acts of God.
• Damage caused by environmental infl uences (electrical storms, magnetic fi elds
etc.).
• Damage which has not been caused during normal operation
• Repair of damage that is cosmetic only or does not affect product functionality such
as wear and tear, scratches and dents.
• Failures caused by products not supplied by Panasonic.
• Failures resulting from alteration, accidental damage, casualty, misuse, abuse or
neglect.
• Introduction of liquid or other foreign matter into the unit.
• Improper installation, operation or maintenance.
• Improper connections with peripherals.
• Maladjustment of consumer controls such as function settings.
• Modifi cation or service by anyone other than Panasonic or its approved Service Providers.
• Products used as short term rental or leased equipment.
• Products whose serial number has been removed making the unit warranty condition
impossible to clearly determine.
THIS PRODUCT IS NOT INTENDED FOR USE AS, OR AS PART OF, NUCLEAR EQUIPMENT/SYSTEMS, AIR TRAFFIC CONTROL EQUIPMENT/SYSTEMS, OR AIRCRAFT
COCKPIT EQUIPMENT/SYSTEMS. PANASONIC WILL NOT BE RESPONSIBLE FOR
ANY LIABILITY RESULTING FROM THE USE OF THIS PRODUCT ARISING OUT OF
THE FOREGOING USES.
There are no other express warranties except as listed above.
Appendix
We strongly recommend that customers backup their data before sending back their unit to
an Authorised Service Provider.
Panasonic shall not be liable for loss of data or other incidental or consequential damages resulting from the use of this product, or arising out of any breach of this warranty. All
express and implied warranties, including the warranties of satisfactory quality and fi tness
for a particular purpose are limited to the applicable warranty period set forth above. Panasonic shall not be liable for any indirect, special or consequential loss or damage (including
without limitation any loss of profi ts) arising from the use of this product or for any breach
of this warranty.
This limited warranty gives you specifi c legal rights, and you may have other rights that
vary from country to country. You must consult the applicable country laws for a full determination of your rights. This limited warranty is in addition to, and does not affect any rights
arising out of any contract of sale or by statute.
50
Panasonic System Communications Company Europe
Data Storage Media
Data Storage Media is the media on which the Operating System, drivers and programs
originally installed by Panasonic on the main unit are stored. This media is originally provided with the unit.
Panasonic warrants to you only that the disc(s) or other media on which the Programs
are furnished will be free from defects in material and workmanship under normal use for
a period of sixty (60) days from the date of delivery thereof to you, as evidenced by your
purchase receipt.
This is the only warranty Panasonic makes to you. Panasonic does not warrant that the
functions contained in the Programs will meet your requirements or that the operation of
the Programs will be uninterrupted or error free.
Panasonic’s entire liability and your exclusive remedy under this warranty shall be limited
to the replacement of any defective disk or other media which is returned to Panasonic’s
authorized Service Centre, together with a copy of the purchase receipt, within the aforesaid warranty period.
Panasonic shall have no obligation for any defects in the disk(s) or other media on which
the Programs are furnished resulting from your storage thereof, or for defects that have
been caused by operation of the disk(s) or other media otherwise than on the Product or
in the environment conditions other than those specifi ed by Panasonic by alteration, accident, misuse, abuse, neglect, mishandling, misapplication, installation, maladjustment of
consumer controls, improper maintenance, modifi cation or damage that is attributable to
acts of God. In addition, Panasonic shall have no obligation for any defects in the disk(s) or
other media if you have modifi ed, or attempted to modify any Program.
Duration of implied warranties, if any is limited to sixty (60) days.
Pre-installed software
Panasonic and its suppliers makes no warranty, either express, implied or statutory, with
respect to software provided with the Product and licensed to Purchaser, its quality, performance, merchantability, or fi tness for a particular purpose.
Panasonic does not warrant that the functions contained in the software will be uninterrupted or error free. Panasonic assumes no risk of and shall not in any case be liable for any
damages, including, without limitation, any special, incidental, consequential, or punitive
damages arising from breach of warranty or contract, negligence or any other legal theory,
including, without limitation loss of goodwill, profi ts or revenue, loss of use of the Programs
or Products or any associated equipment, cost of capital, cost of any substitute equipment,
facilities, or services, downtime costs, or claims of any party dealing with such damages.
Some countries do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you.
51
Appendix
Pre-installed software means the software shipped pre-loaded by Panasonic, not that
loaded by any third party or selling agent.
Standard Limited Warranty
This limited warranty gives you specifi c legal rights and you may also have other rights
that vary from country to country. You must consult applicable country laws for a full determination of your rights.
Contacts
Address
Web page Panasonic System Communications Company Europe
Panasonic Manufacturing U.K. Ltd.
Service Centre Building B4,
Wharfedale Road, Pentwyn Industrial Estate,
Cardiff,
United Kingdom
CF23 7XB
http://business.panasonic.co.uk/computer-product/
English speaking service French speaking service German speaking service Italian speaking service Spanish speaking service Austria Switzerland (German) Switzerland (French) E-mail address +44 (0) 800 0884324
+33 (0) 80 5636449
+49 (0) 800 7235211
+39 800 986915
+34 (0) 901 101 157
+43 (0) 800 006493
+41 (0) 800 002429
+41 (0) 800 588017
toughbooksupport@eu.panasonic.com
Czech speaking service Hungarian speaking service Polish speaking service Romanian speaking service Slovakian speaking service E-mail address +420 (0) 800 143234
+36 (0) 6800 163 67
+48 (0) 800 4911558
+40 (0) 800 894 743
+421 (0) 800 42672627
toughbooksupport@csg.de
Payments toughbookservicepayments.cardiff@eu.panasonic.com
Appendix
Helpdesk
52
For Australia
1.Subject to the conditions of this warranty Panasonic or it’s Authorised Service Centre
will perform necessary service on the product without charge for parts or labour, if in the
opinion of Panasonic, the product is found to be faulty within the warranty period.
2.This warranty only applies to Panasonic products purchased in Australia and sold
by Panasonic Australia or its Authorised Distributors or Dealers and only where the
products are used and serviced within Australia or it’s territories. Warranty cover only
applies to service carried out by a Panasonic Authorised Service Centre and only if
valid proof of purchase is presented when warranty service is requested.
3.This warranty only applies if the product has been installed and used in accordance
with the manufacturer’s recommendations (as noted in the operating instructions)
under normal use and reasonable care (in the opinion of Panasonic). The warranty
covers normal domestic use only and does not cover damage, malfunction or failure
resulting from use of incorrect voltages, incorrect installation, accident, misuse, neglect,
build-up of dirt or dust, abuse, maladjustment of customer controls, mains supply
problems, thunderstorm activity, infestation by insects or vermin, tampering or repair
by unauthorised persons (including unauthorised alterations), exposure to abnormally
corrosive conditions or any foreign object or matter having entered the product.
4.This warranty does not cover the following items unless the fault or defect existed at
the time of purchase: Software
5.Warranty on Toughbook accessories (stylus, pens, AC charger, combo drive, etc) is 12
Months from the date of purchase & 3 months for batteries.
6.To claim warranty service, when required, you should:
Check the Panasonic web site for latest warranty contact http://www.panasonic.com/
au/business/computers-tablets-and-pos/toughbook.html, use the Service Centre
Locator and call the National Service Centre number indicated.
Prepare purchase receipt as proof of purchase date and system serial number which
will be required by the Authorised Service Centre.
7.The Warranty excludes 3 or less faulty pixels on screen.
8.The Warranty includes the repair or exchange of faulty parts within the product with
items that are functionally equivalent to that as originally supplied or better – including
new or refurbished parts or units – solely at Panasonic’s discretion.
9.It is the customer’s responsibility to backup all data from the hard disk drive before
sending equipment for repair. If a problem is related to the hard disk drive, or the
hard disk drive has to be replaced, Panasonic will only reload the factory pre-installed
software for the product onto the replacement drive.
10.Panasonic will arrange free pick up and return for approved warranty repairs within
50 km of capital city locations. Please ensure your unit is properly packed for return to
the service location.
53
Appendix
Personal / Notebook Computers - 36 Month Warranty from
Date of Purchase
Standard Limited Warranty
11.The warranties hereby conferred do not extend to, and exclude, any costs associated
with the installation, de-installation or re-installation of a product, including costs
related to the mounting, demounting or remounting of any screen, (and any other
ancillary activities), delivery, handling, freighting, transportation or insurance of the
product or any part thereof or replacement of and do not extend to, and exclude, any
damage or loss occurring by reason of, during, associated with, or related to such
installation, de-installation, re-installation or transit.
In addition to your rights under this warranty, Panasonic products come with consumer
guarantees that cannot be excluded under the Australian Consumer Law. If there is a major
failure with the product, you can reject the product and elect to have a refund or to have
the product replaced or if you wish you may elect to keep the goods and be compensated
for the drop in value of the goods. You are also entitled to have the product repaired or
replaced if the product fails to be of acceptable quality and the failure does not amount to a
major failure.
If there is a major failure in regard to the product which cannot be remedied then you must
notify us within a reasonable period by contacting the Panasonic Customer Care Centre.
If the failure in the product is not a major failure then Panasonic may choose to repair or
replace the product and will do so in a reasonable period of time from receiving notice from
you.
THIS PRODUCT IS NOT INTENDED FOR USE AS OR AS PART OF NUCLEAR
EQUIPMENT/SYSTEMS, AIR TRAFFIC CONTROL EQUIPMENT/SYSTEMS, OR
AIRCRAFT COCKPIT EQUIPMENT/SYSTEMS*4. PANASONIC WILL NOT BE
RESPONSIBLE FOR ANY LIABILITY RESULTING FROM THE USE OF THIS PRODUCT
ARISING OUT OF THE FOREGOING USES.
*4
AIRCRAFT COCKPIT EQUIPMENT/SYSTEMS include Class 2 Electronic Flight Bag
(EFB) Systems and Class 1 EFB Systems when used during critical phases of flight (e.g.,
during take-off and landing) and/or mounted onto the aircraft. Class 1 EFB Systems and
2 EFB Systems are defined by FAA: AC (Advisory Circular) 120-76A or JAA: JAA TGL
(Temporary Guidance Leaflets) No.36.
Appendix
THIS WARRANTY CARD AND THE PURCHASE DOCKET
(OR SIMILAR PROOF OF PURCHASE)
SHOULD BE RETAINED BY THE CUSTOMER AT ALL TIMES
If you require assistance regarding warranty conditions or any other enquiries, please visit the
Panasonic Australia website
http://www.panasonic.com/au/business/computers-tablets-and-pos/toughbook.html
or contact by phone on 1300 132 463
Panasonic Australia Pty. Limited
ACN 001 592 187 ABN 83 001 592 187
1 Innovation Road, Macquarie Park NSW 2113
www.panasonic.com.au
PRO-031-F05 Issue: 4.0
54
11-11-2011
Panasonic Corporation
Osaka, Japan
Panasonic System Communications Company of North America
Two Riverfront Plaza,
Newark NJ 07102
Panasonic Canada Inc.
5770 Ambler Drive, Mississauga,
Ontario L4W 2T3
Panasonic Australia Pty. Limited
ACN 001 592 187 ABN 83 001 592 187
1 Innovation Road, Macquarie Park NSW 2113
Importer’s name & address pursuant to the EU legislation
Panasonic System Communications Company Europe, Panasonic
Marketing Europe GmbH
Hagenauer Straße 43
65203 Wiesbaden
Germany
Web Site : http://panasonic.net/avc/pc/
© Panasonic Corporation 2016
PS0416-0
20150360ZAD
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