Use Your Phone - Brown IT Service Center

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Use Your Phone
Stephanie Obodda - 2016-06-21 - 0 Comments - in Telephones
Some of the information in this article may be specific to phones that Brown is installing as
part of the phone system upgrade, but most of the instructions will work on all phones. If
you have an older phone and have a question, you can email telecom@brown.edu or call
3-2007.
Quick Start Guides:
To get specific instructions for your phone model (7841, 8811/51, 8845/65), please click on
the phone below that matches yours.
Table of Contents
Make a Call
Forward a Call
Contact Search
Change your Ringtone
End a Call
Mute a Call
Change Display Contrast/Brightness
Answer a Call
Transfer a Call
Call History/Recents
Change Ringer Volume
Place a Call on Hold
Conference Calls
Speed Dial
Make a Call
Lift the handset and begin to dial.
Press the Speaker Phone button and begin to dial.
Press the Line Button next to the phone number you wish to call from and begin to
dial.
Dial the number first, then choose any of the above options to place the call.
For external calls, dial 8, then enter the telephone number you wish to call. For internal
calls, dial the 5-digit extension number. The person you are calling will see your name and
10-digit number displayed.
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End a Call
There are several options for ending your call.
Place the handset back on the phone.
Press the soft key under End Call on the display.
Press the Speaker Phone button.
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Answer a Call
The Caller ID of the person calling will appear in the display.
Lift the handset.
Press the Speaker Phone button.
Press the button next to the phone number (the Line button) which is ringing.
Press the Answer softkey.
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Place a Call on Hold
The person on hold will hear music and you will not be able to hear them.
Press the Hold button (||).
The hold icon will appear next to the call in the display of your phone.
To return to the call, press the soft key under the word Resume in the phone display.
Note: Hanging up the handset will not disconnect the call when the caller is on hold.
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Mute a Call
When you place a call on Mute, you can still hear the caller, but they cannot hear you.
Others on the call will not have any indication you have momentarily silenced your end of
the conversation.
To place a call on mute, press the Mute button (icon of a microphone with a line
through it), which will remain lit while the call is muted.
To remove yourself from mute, simply press the Mute button again. The button will
no longer be lit.
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Transfer a Call
When you have a call on your line, you may transfer that call to any internal or external
number.
1. With the call live on your line (not on hold), press the Transfer button (icon of a
person with an arrow). This will put the caller on hold automatically, and you will hear
a dial tone.
2. Enter the telephone number you wish to transfer to.
3. You may either press the Transfer button again to immediately complete the
transfer, or you may wait for the other person to answer the call, speak to them,
then press Transfer again when you are ready.
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Conference Calls
Conference Calls allow you to be on a single phone call with up to 6 other people.
1. With the first person on an active call, press the Conference button (icon of three
people). This will place the first caller on hold.
2. Once the second call is answered, press the Conference button again to add the
second call to the first. You can now talk to both participants at the same time.
Repeat the above steps to add more participants.
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Forward Calls
You may forward calls to another extension or your voicemail. When your phone is
forwarded, it will not ring with incoming calls.
1. Press the soft key under Fwd All or Forward All on the display.
2. Enter the internal phone number you wish to forward your calls to, exactly as you
would dial it directly. To forward to your voicemail, press your Messages button.
3. You will see the forwarding phone number on your display.
To cancel the forwarding, press the Fwd Off soft key.
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Contact Search
You can look up the phone numbers of colleagues and dial them directly using the Contacts
button.
1. Press the Contacts button.
2. Use the Navigation Bar to scroll down to the Corporate Directory.
3. Press the Select button in the center of the Navigation Bar.
4. Search for a colleague by entering some or all of the information in the First Name
and Last Name fields, then select Search. Use your keypad to enter letters by
pressing the button until the letter you want appears.
5. When you locate the person you wish to reach, highlight the name, then lift your
handset or press the Speaker Phone button to place the call.
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Call History/Recents
You can view a list of all past received, placed, and missed calls. Your last 150 calls will be
saved.
1. Press the Applications button (icon of a gear/wheel).
2. The first option will be Call History or Recents depending upon your phone model.
Press the Select button in the center of the Navigation Bar/Pad.
3. To dial, use the Navigation up/down buttons to highlight the number you wish to call,
then lift the handset or press the Speaker button.
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Change Your Ringtone
1. Press the Applications button (icon of a gear/wheel).
2. Use the Navigation Bar to scroll to Preferences or Settiings depending upon your
phone model, then press Select.
3. Ringtone should be the first or second option in your list. Highlight it and press the
Select button.
4. You can listen to all 29 ringtones by scrolling through the list, then selecting Play.
5. When you find the ringtone you like, select Set, then Apply to save the changes on
your phone.
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Change the Contrast or Brightness of the Display
1. Press the Applications button (icon of a gear/wheel).
2. Use the Navigation Bar to scroll to Preferences or Settings depending upon your
phone model, then press Select.
3. Choose Contrast or Brightness.
4. Use the Navigation Bar to increase or decrease the contrast.
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Change the Ringer Volume
Use the Volume Bar (-
+) to change the volume of the ringer when you are not on an
active call, or change the handset volume when you are on an active call.
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Adding Speed Dial Numbers
Contact Telecom for help entering speed dial numbers. Send an email to
telecom@brown.eduor call x32007.
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cisco
Related Pages
Phone System Upgrade
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