User Manual - Verifone.com

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VX690
User Manual
English
Author: Verifone Finland Oy
Date: 28.9.2016 Pages: 20
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INDEX:
1. BEFORE USE ............................................................................................................................... 5 1.1 Important ......................................................................................................................................... 5 1.2 Terminal Structure ......................................................................................................................... 6 1.3 Terminal start-up and shutdown .................................................................................................. 6 1.4 Technical data ................................................................................................................................ 7 1.5 Connecting cables ......................................................................................................................... 7 1.6 SIM-card.......................................................................................................................................... 8 1.7 Touchscreen ................................................................................................................................... 8 1.8 Using the menus ............................................................................................................................ 9 1.9 Letters and special characters..................................................................................................... 9 1.10 Contrast ........................................................................................................................................ 9 1.11 Replacing paper roll .................................................................................................................. 10 1.12 Testing the connection ............................................................................................................. 10 1.13 PA-DSS Standard ..................................................................................................................... 11 1.14 Base Station and Bluetooth ..................................................................................................... 11 2. SETTINGS .................................................................................................................................. 13 2.1 Terminal Settings ......................................................................................................................... 13 2.2 Print out Parameters ................................................................................................................... 13 2.3 Batch Time.................................................................................................................................... 13 2.4 Cashier Number ........................................................................................................................... 14 2.5 Time and Date .............................................................................................................................. 14 2.6 Fixed IP-Addresses ..................................................................................................................... 14 2.7 WIFI settings ................................................................................................................................ 14 2.8 Power Save Mode ....................................................................................................................... 15 2.9 Sounds .......................................................................................................................................... 15 2.10 Audit Log IP ................................................................................................................................ 15 3. DOWNLOADS ............................................................................................................................ 16 3.1 Application downloads ................................................................................................................ 16 Sivu
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3.2 Downloading parameters ........................................................................................................... 16 4. DAILY USE.................................................................................................................................. 17 4.1 Transactions ................................................................................................................................. 17 4.1.1 Chip card transactions ............................................................................................................. 17 4.1.2 Swipe card transactions .......................................................................................................... 18 4.1.3 Contactless card transactions ................................................................................................ 18 4.1.4 Reversal ..................................................................................................................................... 19 4.1.5 External reversal ...................................................................................................................... 19 4.1.6 Manual entry ............................................................................................................................. 19 4.1.7 Receipt copy ............................................................................................................................. 20 4.1.8 Refund ....................................................................................................................................... 20 4.1.9 Cash back.................................................................................................................................. 20 4.2 Online transactions ...................................................................................................................... 21 4.2.1 General information on online transactions ......................................................................... 21 4.2.2 Online batch .............................................................................................................................. 21 4.2.3 Verifone reporting ..................................................................................................................... 21 4.3 Reports and bank connection .................................................................................................... 22 4.3.1 Print batch ................................................................................................................................. 22 4.3.2 Monthly report ........................................................................................................................... 22 4.3.3 Send Batch ................................................................................................................................ 22 4.3.4 Blacklist ...................................................................................................................................... 23 4.3.5 Issue report ............................................................................................................................... 23 4.3.6 Issue acknowledgment ............................................................................................................ 24 4.3.7 Report explanations ................................................................................................................. 24 4.4 Authorization notifications .......................................................................................................... 25 5. SPECIAL FUNCTIONS ................................................................................................................. 27 5.1 Cash receipt ................................................................................................................................. 27 5.2 Extra amount ................................................................................................................................ 27 5.3 VAT ................................................................................................................................................ 27 5.4 Mandatory authorization ............................................................................................................. 28 Sivu
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5.5 Invoice ........................................................................................................................................... 28 5.6 Preauthorization ........................................................................................................................... 28 5.7 Multi cashier version ................................................................................................................... 30 6. EXTRA VERSIONS ....................................................................................................................... 31 6.1 Multiuser version .......................................................................................................................... 31 6.2 Product version ............................................................................................................................ 31 7. TROUBLE SHOOTING ................................................................................................................. 34 7.1 Notifications on the screen ......................................................................................................... 34 7.2 Notifications on the receipt ......................................................................................................... 35 7.3 Other exceptions .......................................................................................................................... 35 7.4 Service .......................................................................................................................................... 35 Sivu
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1. BEFORE USE
1.1 Important
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Protect the power cord. If it is damaged it can not to be used anymore.
The terminal is not waterproof or dustproof, and is intended for indoor use only.
The warranty of the terminal will void if it is exposed to water or dust.
Do not use the terminal next to water or moist areas.
Do not use below 0°C degrees.
Never place anything inside the chip slot or connection ports that are not meant there. This
might seriously damage the terminal.
If the terminal is damaged contact our maintenance service. Never try to fix the terminal by
yourself.
Use only appropriate paper with the terminal’s printer. Poor quality paper can jam the printer
and create excessive paper dust.
Never use thinner, trichloroethylene, or ketone-based solvents- they may cause deterioration
of plastic or rubber parts. Do not spray cleaners or other solutions directly onto the keypad.
Disconnecting the power during a transaction may cause transaction data files not yet stored
in terminal memory to be lost.
The terminals Li-ion –battery is hazardous waste. Do not dispose the battery with combustible
wastes. The battery should be recycled with other hazardous wastes or delivered to the
terminal supplier for disposal.
NOTE! If these instructions are not followed and the terminal is damaged it will
void the warranty!
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1.2 Terminal Structure
1.3 Terminal start-up and shutdown
The terminal is switched on by pressing the Enter key for a while or by connecting it to the power cord.
To shut down the terminal press the Cancel key until the terminal shuts down.
NOTE! The terminal will not shutdown if the power cord is connected.
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1.4 Technical data
Processor:
Operating System:
Display:
Memory:
Connections:
Printer:
Readers:
Contactless:
Ports:
Other standard
features:
Connectivity:
Security:
Battery:
Size:
Environmental:
400 MHz | ARM11 32-bit RISC
Verix OS
3.5” QVGA | capacitive touch screen
192MB (128MB Flash, 64MB SDRAM)
HSPA+ 3G radio | 5GHz Wi-Fi & 2.4 GHz Wi-Fi | Bluetooth 4.0
30 lps | paper roll width 57mm, diameter 40 mm
Triple track MSR | landed smart card
ISO14443 A&B | MiFare | ISO18092 | EMVCo L1 certification
Micro USB | integrated charging
2 SAM slots | dual SIM | GPS | embedded audio
GPRS, 3G, WLAN, Bluetooth
PCI 3.0
3,7 V DC | 2450 mAh
Terminal: 167mm L x 78mm W x 55mm H; 372g weight
|
Base Station: 143mm L x 86mm W x 43mm H; 157g weight
0º to 50º C operating temperature | -20º to 60º C storing temperature |
5% to 90% relative humidity, non-condensing
1.5 Connecting cables
Plug the power cord into the Micro USB port.
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1.6 SIM-card
1 Turn off the terminal.
2 Place the terminal upside down on a soft, clean surface to protect the lens from scratches.
3. Remove the back cover of the unit.
4 Lift the battery pack to expose the SIM slots.
5. Carefully slide SIM card into the slot until fully inserted, as shown on the image.
6. Put in place the battery and back cover.
Terminals which use 3G-connection have a SIM-card. Before inserting the SIM-card inside the
terminal, disable the PIN-code query. The SIM-card operator’s APN information is inserted to the
GPRS APN menu in the terminal. The APN information is set to INTERNET by default, change this if
needed.
NOTE! You need daily password to change the APN setting. Please contact our
Help Desk or get it from our Reporting service.
1.7 Touchscreen
The terminal has a touchscreen, which allows selecting menus directly from the screen. Enter- and
cancel-functions can be selected directly from the screen or by pressing the particular key.
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1.8 Using the menus
To see the terminal’s various settings and functions, press the desired menu icon from the screen. To
scroll inside the menu’s press the arrow keys from the screen, or numbers 1 and 3 from the keypad. To
select a particular function or setting, press its text field from the screen. A function is selected by
pressing the enter key from the screen or from the keypad. To view the previous display, press the
cancel key from the screen or from the keypad. To get to the main screen, press the cancel key several
times. When selecting Reports or Settings the terminal asks to press enter.
1.9 Letters and special characters
To insert letters and special characters press the number with the desired character until the appropriate
character appears. To switch capital letters into lower case letters, press the arrow up icon from the
screen.
1= Q Z .
2= A B C
3= D E F
4= G H I
5= J K L
6= M N O
7= P R S
8= T U V
9= W X Y
0= - space +
*= , ‘ “
#= ! : ; @ = & / \ % $ _
1.10 Contrast
You can adjust the screen’s contrast from the CONTRAST-settings with the minus and plus icons.
Select the Menu icon from the screen and choose CONTRAST.
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1.11 Replacing paper roll
1. Pull the cover of the paper tray.
2 Gently lift the printer cover up and back.
3 Remove any partial roll of paper in the printer tray.
4 Hold the roll so the paper feeds from the bottom of the roll when the terminal is inverted.
5. Close the cover.
1.12 Testing the connection
The upper right corner of the display shows the strength of the connection. The signal can be refreshed
by pressing keys # and 6 on the main display.
NOTE! If the signal bars are grey, the connection is missing. In these cases restart your terminal and
test the connection again. If the problem is repeated, contact your connection provider about the
problem.
From the main display, select the Reports menu by pressing its icon. After this, press enter and select
SEND BATCH. The screen informs DIALING. If the terminal successfully connects, the text
CONNECTED appears on screen. A white bar and the text RECEIVING are displayed on screen. The
bar turns gradually black as the batch sending progresses. The terminal downloads the blacklist and
other required card information files from the bank.
After this, the terminal is ready for use.
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1.13 PA-DSS Standard
The purpose of the PA-DSS –standard is to help software suppliers develop, according to the PCIDSS requirements, payment solutions which do not save forbidden card information such as the
CVV2 or the PIN-code.
Companies must use solutions for card payment processing that are approved according to the PCIDSS –standard.
For the latest version of the Verifone PA-DSS Implementation Guide, go to
http://www.verifone.fi/manuals
1.14 Base Station and Bluetooth
Base Station is not included in the normal delivery it needs to be separately purchased.
NOTE! You need daily password to pair terminal and base. Please contact our
Help Desk or get it from our Reporting service.
Connect the power cord into the micro
USB port.
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Connect the Ethernet cable into the ETH
port. And the other end into your modem.
Place the terminal to the base as shown in the image.
The battery will load while on the base.
PAIRING
1. Connect the base into network. The base needs to be also in power.
2. Press the Bluetooth button in front of the base. The blue led on the right will start to blink.
3. Press Setting from your Terminal. Go to BT PARAMS. Select: FIND BT NETWORKS. Select the
network that has the serial number of the base. Terminal will pair with the base and inform Accepted.
If Terminal informs that the connection type is incorrect change it to TCP/IP.
Bluetooth icon on the screen is blue when the terminal is connected to Bluetooth.
NOTE! You can only pair the terminal once. If you want to check the base you have paired it with
choose PRINT BT NETWORKS. You can see the serial number on the base you have done the
pairing with. You can reset the pairing by choosing RESET BT NETWORKS.
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2. SETTINGS
2.1 Terminal Settings
To get to the terminals setting menu, select the Settings icon from the screen and press Enter. Some
of the listed settings are explained in later sections.
From the Settings menu choose EDIT.
BATCH TIME
CASHIER NUMBER
TCP/IP PARAMETERS
LANGUAGE
GPRS APN
WLAN SETTINGS
EXTRA AMOUNT
CASH RECEIPT
POWER OPTIONS
AUTH. MANDATORY
TIME SETTINGS
VAT
MULTICASHIER VER
SOUND
AUDIT LOG IP
Batch sending time
Terminal’s cashier number
DHCP / FIXED IP
Terminal’s language (FIN/SWE/ENG)
APN Value of your Tele Operator
WLAN network settings
Extra amount settings
YES / NO
Terminal’s power settings
YES/ NO
Time and date settings
YES / NO/FIXED VAT
YES / NO
ON / OFF
Audit Log IP address
2.2 Print out Parameters
Select the Settings menu and press Enter. Choose PRINT and PAREMETERS.
The terminal prints out the parameters list, which shows the technical settings of the terminal.
2.3 Batch Time
The terminal will send the batch automatically if you have set a sending time to the setting. Sending
time can be at any time. We recommend that the time is after the closing time. Even hours are not
recommended (e.g. 2100).
If you do not want to use the automatic sending time, set it to be at 9999. The batch must then be sent
manually.
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To set the sending time, choose BATCH TIME from the EDIT menu. Type on the screen the sending
time that you want with four digits (e.g. 0315).
2.4 Cashier Number
If you have in use more than one terminal, you can specify them by giving them individual Cashier
Numbers.
From the EDIT menu, choose CASHIER NUMBER. Type on the screen the cashier number that you
want for the terminal with three digits (e.g. 001).
2.5 Time and Date
Select TIME SETTINGS from the EDIT menu. Choose ADJUST CLOCK.
Select the information you want to change, type in the new value and press Enter
2.6 Fixed IP-Addresses
If the terminal uses WLAN-connection, fixed IP-addresses might have to be defined to the terminal.
Select TCP/IP PARAMETERS from the EDIT menu and choose FIXED IP.
Activate IP address = the IP-address for the terminal
Default gateway = Default gateway
Subnet Mask = Subnet mask
2.7 WIFI settings
NOTE! To change the WIFI information you need the terminal’s daily password.
Please contact our Help Desk or get it from our Reporting service.
Press the SETTINGS icon and input the daily password.
Press enter and choose EDIT
Choose WLAN PARAMS
SSID = Network’s name
WEP KEY = Network’s password
WEP MODE = WPA or WPA2 NOTE! The terminal doesn’t support other encryptions!
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CHANNEL = Number for the channel in use
FIND WIFI NETWORKS = The terminal seeks all available networks from the area and lists them on
the display. After choosing a network the terminal asks for the WEP KEY. Input the correct wep key
and press enter. The terminal connects to the chosen network.
PRINT PARAMS = The terminal prints out the configured WIFI settings.
2.8 Power Save Mode
Select POWER OPTIONS from the EDIT menu.
Shut down timer = Time it takes that the terminal automatically shuts down. The terminal does not
shutdown if it is connected to the power cord. If the sleep timer is enabled the terminal also will not shut
down. If you want to disable the shut down timer, type 0 as the value.
Online bat percent = minimum battery reserve that the terminal requires to work. This is indicated in
percentage (e.g. 20).
Screen saver = Time it takes that the terminal’s screen saver appears. The screen saver will not appear,
if the terminal is connected to the power cord. If you want to disable the screen saver, type 0 as the
value.
2.9 Sounds
To disable the terminal’s button sounds, select SOUND from the EDIT menu and choose OFF
2.10 Audit Log IP
With the audit log IP-function, your payment terminal sends log information to a desired IP-address.
The terminal logs include error and update information etc. from the payment terminal.
To input your desired IP-address, select the Settings icon from the screen and press enter.
Choose Edit, and select Audit log IP.
Input the IP-address; to get a dot, press 1 repeatedly until the correct character is on the display.
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3. DOWNLOADS
3.1 Application downloads
NOTE! The terminal should be kept still and connected to the power cord
during the entire download. Do not download software to the terminal e.g. in a
moving vehicle. This might disrupt the download.
Send the batch from the terminal before downloads. To send the batch, select the Reports
icon from the screen, press Enter and choose SEND BATCH.
Select the Settings icon from the screen and press Enter.
Choose APP. DOWNLOAD
Select APP + PARAMS or ONLY APPLICATION
The terminal downloads the application. A white bar appears on the screen, which gradually turns black
as the download progresses.
Parameters must be downloaded to the terminal after the application download has finished.
See instructions below.
3.2 Downloading parameters
Select the Settings icon from the screen and press Enter.
Choose DOWNLOAD
Choose FROM LOADPOINT
Choose PHONE
The terminal downloads the parameters. A white bar appears on the screen, which gradually turns black
as the download progresses. The terminal prints on the paper “SUCCESSFUL PARAMETERS
DOWNLOAD”.
After downloading the parameters, the terminal must send batch. Select Reports from the
screen, press Enter and choose SEND BATCH.
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4. DAILY USE
4.1 Transactions
4.1.1 Chip card transactions
ENTER AMOUNT: Type the precise amount, including the cents, and press Enter.
INSERT/SWIPE OR PRESENT CARD: Insert the card into the chip reader, located at the front of the
terminal, with the chip side facing up.
CREDIT / DEBIT: Customer selects the payment method.
ENTER PIN: Customer types the PIN-code and presses Enter.
The terminal prints out the merchant’s receipt and asks to print the customer’s receipt. Press Enter if
you wish to print out the customer’s receipt. Otherwise, press Cancel.
If the PIN-code was entered, the customer does not need to sign the receipt. The terminal will remind
you to check the customer’s ID, depending on the card used. Press Enter, check the ID and write the
last 4 digits of the social security number and which ID was checked to the receipt.
REMOVE CARD: Take the card from the chip card reader.
NOTE! The card must be in the reader during the
entire transaction. Otherwise the transaction is
cancelled. You can pass the PIN-code by
pressing Enter. In this case the merchant takes
responsibility of the transaction.
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4.1.2 Swipe card transactions
ENTER AMOUNT: Type the precise amount, including the cents, and press Enter.
INSERT/SWIPE OR PRESENT CARD: Swipe the card from the magnetic reader.
CREDIT / DEBIT: Choose the payment method
The terminal prints out the merchant’s receipt and asks to print the customer’s receipt. Press Enter if
you wish to print out the customer’s receipt. Otherwise, press Cancel.
The terminal will remind you to check the customer’s ID,
depending on the card used. Press Enter, check the ID and
write the last 4 digits of the social security number and which
ID was checked to the receipt.
4.1.3 Contactless card transactions
ENTER AMOUNT: Type the precise amount, and press Enter.
INSERT/SWIPE OR PRESENT CARD: Place the card on top of the display.
CREDIT / DEBIT: Choose the payment method
The terminal prints out the merchant’s receipt and asks to print the customer’s receipt. Press Enter if
you wish to print out the customer’s receipt. Otherwise, press Cancel.
NOTE! The reversal of a contactless card
transaction is not possible, if it has not been
authorized. In these cases the terminal will inform
NOT ALLOWED. If you wish to void an
unauthorized transaction you should use the
refund function for the transaction.
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4.1.4 Reversal
NOTE! A reversal can only be done to a transaction that is still in the terminals
memory.
Press the Menu icon from the screen and choose REVERSAL.
ENTER RECEIPT NUMBER: The terminal suggests the number of the last transaction. Accept by
pressing Enter. Otherwise, type the wanted receipt number and press Enter.
The terminal informs CANCELLATION APPROVED, and prints out the receipts.
TRANSACTION DOESN’T EXIST: The receipt number is incorrectly typed or the transaction has
been sent forward from the terminal.
4.1.5 External reversal
With the external reversal you can void a transaction that has been made with another terminal of
your company.
Select the Menu icon from the screen and choose External reversal.
ENTER RECEIPT NUMBER: Type the transaction’s receipt number from the original receipt.
INPUT SN: Enter the serial number of the terminal from the receipt.
TRANSACTION TIME HHMM?: Type the time of the transaction from the receipt.
PLEASE INSERT CARD: Insert the card that the transaction has been made with into the chip reader.
The terminal connects and voids the transaction. The terminal informs CANCELLATION APPROVED
and prints out the receipts.
4.1.6 Manual entry
In order to manually type a card number during a transaction, press the * key when the terminal
informs INSERT/SWIPE OR PRESENT CARD.
CARD NUMBER: Type the card number and press Enter
EXPIRY DATE: Type the card’s expiry date and press Enter
CREDIT / DEBIT: Choose the payment method.
ENTER AMOUNT: Type the complete amount and press Enter
DIAL YES / NO: If you want the terminal to make an automatic authentication for the transaction
choose YES
NOTE! Manually entered transactions must be authenticated. If you pass the authentication by
choosing NO the terminal will ask for authentication code. Call to the authorization centre and ask for
an authentication code. Type in the code given to you and press Enter. You can pass this by typing
9999. In this case the responsibility of the transaction is yours.
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The terminal prints out the merchant’s receipt and asks to print the customer’s receipt. Press Enter if
you wish to print out the customer’s receipt. Otherwise, press Cancel.
The terminal will remind you to check the customer’s ID, depending on the card used. Press Enter,
check the ID and write the last 4 digits of the social security number and which ID was checked to the
receipt.
NOT ALLOWED: The transaction is not allowed with the card type
4.1.7 Receipt copy
Select the Menu icon and choose PRINT COPY.
RECEIPT NUMBER: The terminal suggests the number of the last transaction. Accept by pressing
Enter. Otherwise, type the wanted receipt number and press Enter.
The terminal prints out a copy.
4.1.8 Refund
You can make a refund at any time. If you need to undo a transaction at the same day use the
REVERSAL instead
Select the Menu icon and choose REFUND
ENTER AMOUNT: Type the complete amount and press Enter
INSERT/SWIPE OR TAP CARD: Insert the card into the chip reader, swipe the card or place the card
on top of the display
CREDIT / DEBIT: Choose the payment method.
The terminal prints out the receipts
Refund without the card: Press the * key when the terminal asks to insert the card. The terminal asks
for the card number and expiry date. The terminal will inform NOT ALLOWED if the card does not
allow manual entry.
4.1.9 Cash back
Cash back is a function that allows customers to withdraw cash from the cash register during a
transaction. This action is possible with a credit-or debit card and always requires a transaction.
Only withdrawing cash is not possible with the cashback-function.
Press the MENU icon and select CASH BACK
PAYMENT AMOUNT: Type the sum of the transaction and press Enter.
CASH BACK AMOUNT: Type the sum of the cash withdraw and press Enter.
The terminal prints out receipts, which display separately the payment and cash back amounts.
Always check the customer’s ID during a cash back transaction
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4.2 Online transactions
4.2.1 General information on online transactions
Online batch is a function that sends the transaction to the Verifone service right after it is made. This
is to prevent the loss of information from the payment terminal.
4.2.2 Online batch
During possible connection problems payment transactions cannot be sent forward after they have
been made. The online batch gathers the successful transactions to the terminal’s memory. Online
batch settings enable you to choose the maximum sum and number of transactions in the terminal
memory. After the maximum is reached from either limit, the transactions must be sent forward before
taking new transactions.
• ONLINE QUEUE AMOUNT = Maximum sum of the transactions in queue. Set value is 2000 €. The
amount can be set between 0 – 8000 €.
• ONLINE QUEUE COUNT = The maximum number of the transactions in queue. Set value is 20.
The range can be set between 0 – 40.
NOTE! If you wish to edit these settings, please contact our Help Desk.
4.2.3 Verifone reporting
Verifone reporting is a transaction collecting system by Verifone, which enables companies to monitor
their centralized money flow. The service offers a customer-specific website that makes the
centralized management possible for companies.
Verifone reporting gathers transactions from terminals into different groups determined by the
customer. The transactions are sent from the service to the customer’s acquirer every day. The card
payments appear in the company’s account with the Verifone reporting group names. A group specific
reference can be determined for the card payments. This makes it easier for financial management
programs to target specific payments.
A customer needs only one contract to enable all their terminals to be linked to Verifone reporting.
The customer-specific websites for the system are encrypted with the same method as online bank
services. The connection between a client’s web browser and Verifone reporting is encrypted (https).
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4.3 Reports and bank connection
4.3.1 Print batch
Select the Reports icon from the screen and press Enter.
Choose PRINT BATCH.
The terminal prints out a report of the current days transactions. Different card types are grouped
separately on the receipt. The terminal resets the report after sending the batch from the terminal.
4.3.2 Monthly report
The monthly report can also be used as a shift report. The report gathers information of the
transactions until the monthly report is reset.
NOTE! The report must always be printed before being reset.
Printing the monthly report:
Select the Reports icon and press Enter.
Select MONTHLY REPORT.
Select again MONTHLY REPORT.
The terminal prints out the report.
Resetting the monthly report:
Select the Reports icon and press Enter.
Select MONTHLY REPORT.
Select RESET REPORT
The terminal resets the report.
4.3.3 Send Batch
The terminal automatically sends the batch, if you have installed a sending time to the settings. You
can also send the batch manually, for example if the automatic batch sending has not succeeded.
NOTE! The automatic batch sending does not work, if the terminal is turned
off. It is merchants responsibility to see that all payments are accounted and
report to the Acquirer if not.
Select the Reports menu from the screen and press Enter.
Choose SEND BATCH.
The terminal prints out the report and connects to Verifone reporting. The terminal sends the
transactions, retrieves the necessary files: return report, EMV keys, AID and BIN tables, and the
blacklist. If the batch sending is ok, the terminal prints out ”BATCH SENDING OK”. This text does not
appear if there are no transactions on the report.
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4.3.4 Blacklist
The terminal updates the blacklist automatically during the batch sending. You can also download the
blacklist manually if it is missing from the terminal.
Select the Settings menu from the screen and press Enter.
Choose DOWNLOAD
Choose FROM HOST
Choose BLACKLIST and select FULL or UPDATE.
FULL = Terminal downloads the full blacklist
UPDATE = Terminal updates the blacklist
The terminal connects to Verifone reporting and downloads the blacklist from the bank. The terminal
prints out to the receipt the amount of cards on the blacklist.
4.3.5 Issue report
The terminal sends all transactions forward from its memory to Verifone reporting. From this service
the batches are forwarded daily to the chosen Acquirer. If any problems occur during the forwarding
of the batches, the terminal will print out information about the situations on an issue report. In order
to save paper, the terminal will print out 20 issues at the most.
Here are listed all the types of issues that can be printed on the issue report, and also the proper
actions that will fix the problem. The issue report will be printed from the terminal during a batch
sending until the issues are acknowledged or fixed.
NOTE! Once an issue is acknowledged, it cannot be in any cases sent again.
Acknowledging an issue is always the responsibility of the Merchant.
OLD TRANSACTIONS = Over 20 days old transactions have been sent to Verifone reporting.
Actions = Batch can be forwarded by Verifone. Contact customer service. If the transactions have
already been processed through other ways, the issues can be acknowledged.
SENT TO BANK FAILED = Sending of a batch to the receiver has failed.
Actions = Contact your Acquirer and check why the sending has failed. If the batch must be sent
again, it will be done by Verifone, contact customer service. If the batch has been processed, the
issue can be acknowledged.
NOT SENT, CONTAINS DUPLICATES = Batch has not been sent forward because it contains
duplicate material.
Actions = Contact your own Acquirer and check the duplicates that the batch contains. If the batch
must be sent again, it will be done by Verifone, contact customer service. If the batch has been
processed through other ways, the issue can be acknowledged.
SENT TO BANK, REPORT OVERDUE = Batch has been forwarded to the receiver, but the report
has been delayed.
Actions = Contact the Acquirer and confirm that the batch has been successfully received.
Acknowledge the issues.
ALL REJECTED = Batch has been rejected by the receiver
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Actions = Contact the Acquirer and check why the batch has been rejected. If the batch needs to be
sent again, it will be done by Verifone, contact customer service. If the batch has already been
processed through other ways, the issue can be acknowledged.
PARTLY REJECTED = Part of the transactions that the batch contains have been rejected.
Actions = Contact the Acquirer and check why the batch has been partially rejected. When the batch
has been processed the issue can be acknowledged.
4.3.6 Issue acknowledgment
Press reports and Enter.
Choose ISSUE REPORT.
Select ACKNOWLEDGE ISSUE.
ISSUE ID: Type in the four-digit number that is next to the issue and press Enter.
The terminal connects to Verifone reporting, acknowledges the issue and displays on the screen
ISSUE ACKNOWLEDGED.
If the acknowledgment fails, the screen displays COULD NOT ACKNOWLEDGE ISSUE.
NOTE! Once an issue is acknowledged, it cannot be sent again.
Acknowledging an issue is always the responsibility of the Merchant.
4.3.7 Report explanations
The batch report lists transactions by their card type. After this the report shows the total count of
transactions and their total amount.
SENT TO TCS: The total count and amount of transactions that are sent to Verifone reporting as
online transactions
NOT SENT TO TCS: The total count and amount of transactions that have not been sent to Verifone
reporting as online transactions.
YHTEENSÄ: The total count and amount of all the transactions in the terminal’s memory.
BATCH SENDING OK: the batch sending is ok.
MAKSUPAATEPALAUTE: Acknowledgement of the previous batch by the acquirer. This is printed if
the batch has been received and forwarded by the Acquirer. This does not come on weekends and
bank holidays, or if the terminal has not been in use.
AID TABLE, BIN TABLE and KEYS: These are updated if they have been changed.
KIELTOLUETTELO: this shows the amount of cards on the blacklist.
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4.4 Authorization notifications
When a transaction is declined at the authorization centre a declining code is printed on the receipt.
This code tells you the reason why it has been declined. The transaction is declined by a notification
given by the bank or the credit card company.
000-099
000
001
002
003
005
006
007
Accepted
Accepted
Check ID
Accepted for partial amount
Accepted (VIP)
Accepted, account type defined by the card donor
Accepted for partial amount, account type defined by the card donor
Accepted, chip update
100-199
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
Declined, card removal not needed
Declined
Card is no longer valid
Suspected card counterfeit
Cashier, call recipient
Limited card
Cashier, call recipients’ security department
Exceeds PIN-code attempts
Cashier, call the card donor
Cashier, check the card donors’ special terms, make a manual authorization
False payment recipients’ identifier
False amount
False card number
PIN-code required
Commission not accepted
False account type
Required action not supported
Not enough allowance
False PIN
Unknown card
Transaction is not allowed for card holder
Transaction is not allowed for payment terminal
Exceeds withdrawals floor limit
Security violation
Exceeds withdrawals time limit (too often)
Crown violation
Card is not valid yet
False PIN block
False PIN length
False PIN key synchronization
Suspected abuse
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200-299
200
201
202
203
204
205
206
207
208
209
210
300
306
307
400
Declined, card removal needed
Declined
Card expired
Suspected card counterfeit
Cashier, contact the recipient
Limited card
Cashier, contact recipients’ security department
Exceeds PIN-code attempts
Special situation
Extinct card
Stolen card
Suspected abuse
Successful
Unsuccessful
unsuccessful, form fault
Declined. Accepted revocation of authorization, try again
900-999
902
903
904
905
906
907
908
909
910
911
912
913
914
915
916
917
918
919
920
921
922
923
930
System error, authorization not successful
False transaction
Do the transaction again
Form fault, try again
Unable to route the transaction to recipient
Temporary usage brake in the card donors system
No connection to the card donor
Unable to route the message
System error
Unable to connect to the card donor
Unable to connect to the card donor
Card donor not available
Dual transaction sending
The original transaction cannot be traced
Control error, card donors’ system temporarily unavailable
MAC-error
MAC-synchronization error
Data transfer keys not available
Encryption keys’ synchronization error
Security program error, try again
Security program error, no transaction
Unknown message number
Transaction is being processed
Payment terminal error, date error
1Z3
0Y1
0Y3
1Z1
Unable to connect to authorization centre, try again
Offline accepted, no authorization
Offline accepted, unsuccessful authorization
Offline declined
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5. SPECIAL FUNCTIONS
5.1 Cash receipt
Cash receipt is used when a customer pays with cash and a receipt is wanted from the terminal. Cash
receipts are also seen on batch reports.
Cash receipt is activated from the Settings menu.
Making a cash receipt sale:
Select the Menu icon from the screen
Choose CASH RECEIPT
Select CASH RECEIPT SALE
ENTER AMOUNT: Enter the complete amount and press Enter.
VAT RATE %: Select the VAT percent.
The terminal prints out the receipts.
Voiding a cash receipt sale:
Select the Menu icon from the screen
Choose CASH RECEIPT
Choose CASH RECEIPT VOID
ENTER AMOUNT: Enter the complete amount and press Enter.
The terminal prints out the receipts.
5.2 Extra amount
Extra amount is used for example in restaurants when a customer wishes to leave tip for the waiter.
The Extra amount is activated from the Settings menu.
The terminal asks to input the extra amount during the card transactions.
5.3 VAT
When VAT is activated, the terminal prints out specified VAT-details on transaction receipts. VAT is
activated from the Settings menu.
YES = the terminal asks the VAT-rate during transactions. Select this if you are using various VATrates.
NO = VAT is not in use.
FIXED VAT = Terminal will not ask for the VAT-rate during transactions. Select this if you are using a
specific VAT-rate for all transactions.
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5.4 Mandatory authorization
Mandatory authorization is activated from the Settings menu. When the mandatory authorization is
activated, the terminal automatically authenticates all transactions regardless of the amount or the
card type.
5.5 Invoice
The invoice works in the same way as a cash receipt, except that the text INVOICE is printed on the
receipt instead of CASH RECEIPT.
Making an invoice:
Press the Menu button from the screen.
Choose INVOICE.
Choose INVOICE again.
ENTER AMOUNT: Enter the complete amount and press Enter.
Terminal prints out receipts.
Voiding an invoice:
Press the Menu button from the screen.
Choose INVOICE.
Choose VOID INVOICE
ENTER AMOUNT: Enter the complete amount and press Enter.
Terminal prints out receipts.
5.6 Preauthorization
Preauthorization enables to perform a provision for a credit card, which can later be charged or
reversed.
1. New preauthorization
Menu -> Preauthorization -> New pre-auth
Input the reference number if in use, otherwise press enter.
Insert or swipe card
Enter amount and press enter
ENTER PIN: Customer types the PIN-code and presses Enter.
The terminal performs a provision for the credit card, prints out the merchant’s receipt and asks to
print the customer’s receipt. Press Enter if you wish to print out the customer’s receipt. Otherwise,
press Cancel.
NOTE! Pre-authorizations cannot be done using contactless payment
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2. Ending the preauthorization
Pre-authorizations can be charged or reversed. The sum of the preauthorization can also be
changed.
Menu -> Preauthorization -> Finalize pre-auth
a) Reversal pre-auth
Insert or swipe card
The card number can be typed by pressing the * key, preauthorization ID can be typed by pressing
the # key. The preauthorization ID number is found on the receipt.
The terminal asks for the reference number if used. Input the reference number and press
enter. If the reference number is used for multiple pre-authorizations, select the correct
preauthorization ID. If the preauthorization did not use a reference number, press enter.
If multiple pre-authorizations have been made with the same credit card, select the correct
preauthorization ID.
The terminal performs a reversal for the preauthorization
, prints out the merchant’s receipt and asks to print the customer’s receipt. Press Enter if you wish to
print out the customer’s receipt.
Otherwise, press Cancel.
b) Charge pre-auth
Insert or swipe card
The card number can be typed by pressing the * key, preauthorization ID can be typed by pressing
the # key. The preauthorization ID is found on the receipt.
The terminal asks for the reference number if used. Input the reference number and press
enter. If the reference number is used for multiple pre-authorizations, select the correct
preauthorization ID. If the preauthorization did not use a reference number, press enter.
If multiple pre-authorizations have been made with the same credit card, select the correct
preauthorization ID.
Amount: The terminal shows the preauthorization’s amount. This can be changed by pressing the
yellow-key. Accept the amount by pressing enter.
Amount not changed:
The terminal prints out the merchant’s receipt and asks to print the customer’s receipt. Press Enter or
Cancel.
Amount is greater than pre-auth:
The terminal asks if the payment is done using the same card.
To do this, press enter. If the payment is done with multiple cards press cancel. The terminal asks to
insert or swipe card, after which the customer types the PIN-code and presses Enter.
The terminal prints out separate merchant receipts from the pre-auth amount and the extra amount.
The terminal asks to print the customer’s receipt. Press Enter or Cancel.
If the charge has been started by typing the reference number or preauthorization ID, the whole
amount is charged from the same credit card.
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Amount is smaller than pre-auth:
The terminal prints out separate merchant receipt’s from the reversed and charged amounts. The
terminal asks to print the customer’s receipt. Press Enter or Cancel.
NOTE! The terminal informs “failed” if there are no pre-authorizations with the
card.
3. Free reference
Menu -> Preauthorization -> Free reference
If you wish to use reference numbers with pre-authorizations press Enter.
When references are in use, the terminal asks to type the number during pre-authorizations. The
reference number is found on preauthorization receipts at FREE REFERENCE.
You can type numbers, letters and special characters on references.
To type letters or special characters, press the selected key until the correct character appears. To
switch from upper to lower case letters, press the arrow up icon from the screen.
1= Q Z .
2= A B C
3= D E F
4= G H I
5= J K L
6= M N O
7= P R S
8= T U V
9= W X Y
0= - space +
*= , ‘ “
#= ! : ; @ = & / \ % $ _
5.7 Multi cashier version
Multi cashier version is activated from the settings menu.
The terminal asks for a cashier number during transactions. Input a number between: 1 - 99.
The cashier number is printed on transaction receipts, and can be used to specify payments from
different salespersons.
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6. EXTRA VERSIONS
6.1 Multiuser version
The multiuser version allows several users to take transactions with one terminal so that the batches
can be sent to various bank accounts. In order to update your terminal to this version, please contact
Verifone.
Printing user list
Press Settings, enter and choose Print.
Select Users.
The terminal prints a list of the terminal users. This list shows the user numbers, receipt texts and
merchant numbers.
Multiuser transactions
Enter amount: Type the transaction price and press enter.
User number: Type your user number and press enter.
Please insert or swipe card:
Insert the chip card to the reader or swipe the card.
CREDIT / DEBIT: Choose the payment method.
ENTER PIN: Customer types the PIN-code and presses Enter.
The terminal prints out the receipts.
Multiuser reports
Daily and monthly multiuser reports are similar to normal reports, except that multiuser reports specify
every user’s transactions separately.
6.2 Product version
Product version allows you to define products for your terminal. In this version receipts print out
details of the sold products. This version can replace receipts from cash registers. In order to update
your terminal to this version, please contact Verifone.
Forming VAT-groups
Select Settings, press enter and choose Edit.
Navigate down with the arrow key and select Edit VAT group
The display shows the following:
a) Add VAT group
b) Edit VAT group
c) Remove VAT group
a) Add VAT group
VAT group: Type the groups number (0-99) and press Enter.
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VAT%: Type the VAT percent and press Enter.
The display shows the group number and VAT percent.
Accept this group by pressing enter; cancel by the cancel-key.
Add next VAT: If you wish to add a new group, press enter. Otherwise press cancel.
b) Edit VAT group
VAT group: Type the group number and press Enter.
VAT: Type a new VAT percent and press Enter.
The display shows the group number and VAT percent. Accept this group by pressing enter; cancel
by the cancel-key.
Edit next VAT: If you wish to edit another group, press enter. Otherwise press cancel.
c) Remove VAT group
NOTE! You cannot remove a VAT-group if products are defined to the group. The products
must be removed first in these cases.
VAT Group: Type the group number and press enter.
The terminal asks to confirm of the removal of the VAT group. To accept, press enter. Otherwise
press cancel.
Delete next VAT: If you wish to remove another group, press enter. Otherwise, press cancel.
Forming product groups
Select Settings, press enter and choose Edit.
Navigate down with the arrow key and select Edit products
The display shows the following:
a) Add product
b) Edit product
c) Remove product
a) Add product
Product id: type the products number (0-99) and press Enter.
Product name: Type the product name and press enter. To get letters, press repeatedly a number key
until the correct character is on the screen. To get a lowercase letter, press the icon on the screen.
VAT group: Type the VAT group number and press enter.
Price: Type the price for the product, and enter. If the product does not have a fixed price, type 0.
The display shows the product name, VAT group and the price. Accept this by pressing enter; cancel
by the cancel-key.
Add next product: If you wish to add another product, press enter. Otherwise, press cancel.
b) Edit product
Product id: type the products number and press Enter.
Product name: Change the name of the product if needed and press enter.
VAT group: Change the VAT group if needed and pressenter.
Price: Change the price if needed and press enter.
The display shows the product name, VAT group and the price. Accept this by pressing enter; cancel
by the cancel-key.
Edit next product: If you wish to edit another product, press enter. Otherwise, press cancel.
c) Remove product
NOTE! You cannot remove a product that is included in unsent transactions,
or if you have not sent the batch.
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Product id: Type the products number and press enter.
The display shows the product name, VAT group and the price. Accept the removal by pressing enter;
cancel by the cancel-key.
Delete next product: If you wish to remove another product, press enter. Otherwise, press cancel.
Product and VAT group lists
To print product or VAT group lists, press Settings, enter and choose Print.
VAT groups: select Print VAT groups
Product groups: select Print products
Product transaction
Press the *-key (below 7)
Product id: Type the products number and press enter.
Units: Type the unit amount for this product and press enter.
Price per unit: Type the price for the product and press enter. If the product has a fixed price, thiswill
show on the screen. This can be changed if needed.
The terminal shows the total unit amount and total price for the transaction. Press enter.
The following options are shown:
a) Cash receipt – choose this, if the customer pays in cash.
b) Make a payment? – Choose this, if the customer uses a payment card.
c) Add next product? – Choose this, if you wish to sell multiple products.
The terminal prints out the receipts.
Reversal of a product transaction
Press Menu and select cash receipt.
Choose Cash receipt void
Add products: press enter and type the product number.
Units: Type the unit amount for this product and press enter.
Price per unit: Type the price for the product and press enter. If the product has a fixed price, this will
show on the screen. This can be changed if needed.
The terminal shows the total unit amount and total price for the transaction. Press enter.
The following options are shown:
a) Make a payment? – The terminal prints out the receipt.
b) Add next product? – Choose this, if you wish to reverse multiple products.
The terminal prints out the receipts.
NOTE! If the transaction has been made with a payment card, the reversal
must also be done to the card transaction.
Product reports
Report printing:
Press Reports, enter and choose product report.
Choose daily report.
The terminal prints out a report that lists the sold products, the amount of products, the total amount
of sold products and the different VAT groups of the sales.
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Resetting the report:
The terminal gathers transactions to the report until it is been reset. The report can be reset at any
time.
Press Reports, enter and choose Product report.
Choose daily report and select reset report.
Choose yes.
The terminal prints out the product report and resets it.
7. TROUBLE SHOOTING
7.1 Notifications on the screen
NO SIM CARD = Terminal does not have a SIM-card inside, or the SIM-card is not properly placed.
NO BATTERY = Check that the battery is firmly locked at its place. The terminal cannot connect or
print receipts without the battery.
BLACKLIST MISSING = Blacklist is missing from the terminal. See instructions for downloading the
blacklist
USE MAG CARD = Terminal cannot read the card’s chip. Use the magnetic strip reader.
USE CHIP = Card has an EMV-chip. Use the chip reader.
PIN LOCKED = Pin code of the card in use has been locked. It can be unlocked by contacting the
card donor or by using the card on an atm.
APPLICATION LOCKED = Application on the card islocked. The card holder has to contact the card
donor.
JÄSENLIIKENUMERO PUUTTUU = Card is not included in terminals card selection. It cannot be
used. The terminal also might not have the AID and BIN-tables. Send the batch from the terminal.
SERVICE NOT ALLOWED FOR THIS CARD PRODUCT = Card in use is not included in the
terminals card selection. It cannot be used.
NOT ALLOWED = Card is not permitted to make the transaction. For example manual entry with a
Visa Electron is not allowed.
WRONG CARD = Check that the card in use is the correct card for the required transaction.
TRANS NOT FOUND = Transaction is not in the terminals memory, check the receipt number.
MAX LIMIT EXCEEDED = Amount of transaction exceeds the maximum limit of the card in use.
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WRONG PIN = Customer has typed the wrong PIN-code for the card.
DOWNLOAD NEEDED = Software needs to be downloaded to the terminal. Contact customer
service.
TAMPERING DETECTED = Terminal has suffered a knock or a power surge, which has caused it to
go into a security lock mode. Contact customer service.
7.2 Notifications on the receipt
CONNECTION ERROR = There is a problem with the connection.
BATCH SENDING ERROR = There is a problem with the connection.
PYYTÄMÄÄNNE AINEISTOA EI OLE = Acquirer does not have information ready of the previous
batch sending. This is a normal situation after weekends or bank holidays.
TAPAHTUMATIEDOSTO PUUTTUU = Acquirer does not have information ready of the previous
batch sending. This is a normal situation after weekends or bank holidays.
ERROR FILE NOT EXISTENT = Acquirer does not have information ready of the previous batch
sending. This is a normal situation after weekends or bank holidays.
OTA YHTEYS NEUVONTAAN = Contact the acquirer.
7.3 Other exceptions
CONNECTION PROBLEM = Switch the terminal off and on and try to connect again. Check that the
SIM-card is properly placed in its slot.
TERMINAL DOES NOT READ CARDS =Switch the terminal off and on and try again. The chip card
reader might also be unclean. Clean the reader with a cleaning card and try again.
POWER IS OFF = Switch on the terminal by pressing the Enter-button for a while. The battery might
also be empty and require charging.
7.4 Service
NOTE! Do not, under any circumstances, try to fix the terminal by yourself.
The terminal must be always delivered to the maintenance service.
If you suspect that the terminal is damaged or broken, do the following:

Pack the terminal firmly, so that it will not be damaged during the delivery.
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
Attach a description of the problem and your contact information with the terminal. Attach also
a notification if there are transactions in the terminal.

You do not have to send the cables with the terminal unless you want them tested too.

Send the terminal by post. The postage is always paid by the sender.

Service address is:
Verifone Finland Oy/ Huolto
Vantaankoskentie 14
01670 Vantaa
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