Warranty Caring for your Brewer Troubleshooting Descaling

Caring for your Brewer
Descaling your Brewer
Regular cleaning keeps your brewer running smoothly. Always be sure to turn off and unplug your brewer before cleaning.
You should descale your brewer every 3-6 months. Properly
follow the descaling procedure.
Brewer Exterior
Water Reservoir & Reservoir Lid
Keep your Keurig® brewer looking its
best by cleaning the exterior from
time to time. Just clean with a damp,
soapy, lint-free, non-abrasive cloth.
Never immerse the brewer in water or
other liquids.
The water reservoir lid and water
reservoir should be periodically
cleaned with a damp, soapy, nonabrasive cloth and rinsed thoroughly.
The water reservoir lid and water
reservoir should not be put into the
dishwasher. Do not dry the inside of
the water reservoir with a cloth as lint
may remain.
Drip Tray
The drip tray can hold up to 8 ounces
of overflow and should be emptied
and cleaned occasionally. To remove,
slide it toward you, keeping it level
to avoid spilling. Clean in dishwasher
(top rack only) or rinse and clean with
a damp, soapy, lint-free, non-abrasive
To clean the filter screen at the base of your water reservoir,
empty the water reservoir and follow one or all of the
following procedures:
NOTE: If you are using a water filter inside the water reservoir, remove it before cleaning.
• Rinse the filter screen with the strong force of water from
your faucet.
• If you have a sprayer, aim the water spray at the filter screen.
• Fill the water reservoir with approximately two inches of
clean water and agitate (shake) the water reservoir. Empty
the water reservoir, fill with clean water, and return it to the
brewer. If needed, repeat above procedures.
CAUTION: Please rinse the water reservoir thoroughly after cleaning. This will ensure that no cleaning solutions
remain in this area as they may contaminate the water supply in the brewer.
K-Cup® Pod Holder
Exit Needle
To remove the K-Cup® pod holder from
the brewer, lift the handle and grasp
the top of the K-Cup® pod holder
with one hand while pushing up on
the bottom of the K-Cup® pod holder
from underneath with the other until
it releases. After cleaning, align the
K-Cup® pod holder with the opening
using the two front ribs as a guide
and snap into place from the top.
Remove the pod holder assembly and
detach the funnel. Locate the exit
needle on the inside bottom of the
K-Cup® pod holder. Insert a straightened
paper clip into the exit needle to loosen
the clog and push it out.
CAUTION: There are sharp needles that puncture the K-Cup® pod above the K-Cup® pod holder and in the
bottom of the K-Cup® pod holder. To avoid risk of injury, do not put your fingers in the K-Cup® pod holder.
Funnel The funnel can be removed from the
K-Cup® pod holder by pulling on it until
it pops off. To replace it, just snap it
back onto the K-Cup® pod holder.
Entrance Needle
ift the brewer handle and locate the entrance needle on the
underside of the lid. To clean both holes in the needle, hold
the brewer handle in the upward position and with your other
hand, carefully insert a straightened paper clip into both
holes. Gently move it around to loosen any coffee grounds.
Lower the handle completely and run two water-only brew
cycles. Do not insert a K-Cup® pod.
TIP: Refer to www.Keurig.com/support for video instructions on cleaning the entrance/exit needles.
Depending on the mineral content of your water, calcium
deposits or scale may build up in your brewer. Scale is nontoxic but if left unattended can hinder brewer performance.
Regularly descaling your brewer every 3-6 months helps
maintain the heating element, and other internal parts that
come in contact with water. Calcium deposits may build up
faster, making it necessary to descale more often.
Descaling Procedure
Click or Call!
STEP 2: Descaling Rinse & Repeat
Helpful Hints
Have Questions?
Repeat the rinsing brew process until the add water light is
illuminated. Do not use a K-Cup® pod. Let brewer stand for
at least 30 minutes while still on.
Water quality varies greatly. If you notice an undesirable
taste in your beverage (such as chlorine or mineral tastes),
we recommend using bottled or filtered water. Do not use
distilled water. You can also install a Keurig® Water Filter to
help remove water impurities and improve beverage taste.
We’re here to help. Visit www.Keurig.com/support for
step-by-step videos on cleaning, descaling, and more.
After 30 minutes, discard any residual solution from the
water reservoir and rinse thoroughly.
STEP 3: Fresh Water Rinse
Fill the water reservoir with fresh water to and not beyond
the MAX FILL line.
Before you begin, you will need a large ceramic mug, fresh
water, Keurig® Descaling Solution, and access to a sink.
Do not use a paper cup. Ensure that there is no beverage
pod in the K-Cup® pod holder, and disable the Auto Off
feature on your brewer if it has been enabled. Please allow
approximately 45 minutes for the descaling procedure.
Place a large mug on the drip tray plate and run a rinsing
brew using the largest brew size. Do not use a K-Cup® pod.
Pour the contents of the mug into the sink.
Empty the water from the water reservoir. If using a Keurig®
Water Filter, remove and set aside.
NOTE: The cleaning action of Keurig® Descaling Solution may result in a “foam” dispensed from the brewer. This
is natural, as the solution is reacting with the scale inside. For a brewer that is heavily scaled, the brewer may not
fill properly after the descaler is added. If this occurs, you may see only a small or no output dispensed, followed
by the sound of air blowing out. If this occurs:
STEP 1: Descaling Solution Rinse
Press the power button to power the brewer off.
Pour the entire bottle of Keurig® Descaling Solution into
an emptied water reservoir. Then fill the empty bottle with
water and pour into the water reservoir. Press the power
button to turn the brewer back on.
Repeat brew process until you have completed at least 12
rinsing brews using the largest brew size. You may need to
refill the water reservoir at least one time during this process.
• Turn off and unplug the brewer.
• If there is Keurig® Descaling Solution in the water reservoir, discard the contents, rinse the water reservoir
thoroughly and refill with water.
• Plug the brewer back in, power on, and repeat the Step 3 Fresh Water Rinse cycle. The brewer should begin to
function normally as the solution is rinsed out and the scale is removed. If problem persists, allow brewer to sit
unplugged for at least 30 minutes before continuing with the rinse.
Place a large mug on the drip tray and run a rinsing brew by lifting
and lowering the handle and selecting the largest brew size.
Brewing a Partial Cup
Grounds may have gathered in the exit or entrance needles
and can be cleaned using a straightened paper clip or similar
• The exit needle may be clogged. Refer to the Exit Needle
care instructions.
• Clean the brewer entrance needle. Refer to the Entrance
Needle care instructions.
Brewer Will Not Brew
• After placing the K-Cup® pod in the K-Cup® pod holder,
make sure that the handle is pushed down securely and the
brew buttons are flashing.
• If the add water light is illuminated, add water to water
reservoir. Fill to and not beyond the MAX FILL line. Make
sure the water reservoir is seated properly in its base. If
the add water light continues to be illuminated even after
refilling, contact Customer Service.
Give us a call at
1-866-901-BREW (2739)
Beyond these recommended cleaning and maintenance
procedures, this brewer is not user serviceable. For service,
please refer to the Warranty section of this guide.
Empty the water reservoir before storing or transporting and
take care to ensure that you store your brewer in a safe and
frost free environment. Please be sure to store your brewer
in its upright position to avoid water leakage from the inner
tank. If you store the brewer in a cold environment, you run
the risk of water freezing inside the brewer and causing
damage. When you prepare to use it after storage, we
recommend rinsing the water reservoir with fresh water and
running three rinsing brews without a K-Cup® pod.
If you plan to move your brewer to a different location, turn
the brewer off, unplug it, and empty the water reservoir.
If your brewer has been in an environment below freezing,
please be sure to let it warm to room temperature for at
least 2 hours before using.
Grounds in Your Coffee
• Clean the exit needle of the K-Cup® pod holder. Refer to the
Exit Needle care instructions.
Still Need Help?
• The water reservoir may have been removed during
brewing. Replace the water reservoir and perform a rinsing
brew without a K-Cup® pod.
• The brewer may need to be descaled. If you have repeated
the descale procedure on your brewer two times and it is
still only brewing a partial cup, contact Customer Service.
Brewer Does Not Have Power or Shuts Off
• Make sure that the power button has been turned on.
• Plug brewer into its own grounded outlet. If the electric
circuit is overloaded with other appliances, your brewer may
not function properly. The brewer should be operated on its
own circuit, separate from other appliances.
• Auto Off sets the brewer to turn off 2 hours after the last
brew for energy savings. Refer to Brewer Features for
instructions on enabling and disabling this feature.
• If the brewer still doesn’t have power, contact Customer
Keurig Green Mountain, Inc. (Keurig) warrants that your brewer will
be free of defects in materials or workmanship under normal home
use for one year from the date of purchase. It is recommended
that you register your brewer on Keurig.com/new so that your
purchase information will be stored in our system. Keurig will, at its
option, repair or replace a defective brewer without charge upon its
receipt of proof of the date of purchase. If a replacement brewer is
necessary to service this warranty, the replacement brewer may be
new or reconditioned. If a replacement brewer is sent, a new limited
one year warranty will be applied to the replacement brewer.
This warranty only applies to brewers operated in the United States
and Canada. This warranty gives you specific legal rights, and you
may also have other rights that vary from state to state and, in the
case of Canada, from province to province.
Only the use of Keurig® K-Cup® brand pods and accessories will
guarantee the proper functioning and lifetime of your Keurig®
brewer. Any damage to or malfunction of your brewer resulting
from the use of non-Keurig® pods and accessories may not be
covered by this warranty or may result in a service fee if the damage
or malfunction is determined to be caused by such use.
FORESEEABLE. Some states or provinces do not allow the exclusion
or limitations of incidental or consequential damages, so the above
limitation or exclusion may not apply to you depending on the state
or province of purchase.
Nor does this warranty cover damages caused by use of non-Keurig®
pods or accessories, services performed by anyone other than
Keurig or its authorized service providers, use of parts other than
genuine Keurig® parts, or external causes such as abuse, misuse,
inappropriate power supply, or acts of God.
PURPOSE. Some states or provinces do not allow disclaimers
of such implied warranties or limitations on how long an implied
warranty lasts, so the above limitation may not apply to you
depending on the state or the province of purchase.
Keurig® brewers are high-quality appliances and, with proper care,
are intended to provide years of satisfying performance. However,
should the need arise for warranty servicing, simply call Keurig
Customer Service at our toll free phone number 1.866.901.BREW
(2739). Please do not return your brewer for servicing without first
speaking to Keurig Customer Service to obtain a Return Materials
Authorization (RMA) number. Keurig® brewers returned without a
RMA number will be returned to the sender without servicing.
A. Water Reservoir Lid
F. Power Cord
J. Funnel
G. Handle
C. Water Reservoir
H. Lid
K. K-Cup® Pod
Assembly Housing
D. Vent
I. K-Cup® Pod Holder
(I and J are the K-Cup®
Pod Holder Assembly)
E. Water Reservoir
Lock Tab Slots
Before You Brew
L. Drip Tray Plate
M. Drip Tray
Plug & Place
Remove packing tape from
brewer and plug into a grounded
N. Drip Tray Base
Remove the water reservoir lid, then lift
the reservoir straight up to remove it.
If you have a Keurig® Water Filter,
install it now. Refer to your Water
Filter Starter Kit for instructions.
Place a large mug (10 oz.
minimum) on the drip tray plate.
Rinse reservoir with fresh water and
fill to the MAX FILL line.
Get the most from your
new Keurig® brewer
Use & Care Guide
Replace water reservoir, making sure the
lock tabs engage with the brewer. Replace lid.
NOTE: Do not use distilled water.
Power On
Press power button — the green power
light will illuminate.
The brewer will automatically begin
heating the water. The red heating light
will illuminate for about 4 minutes. Once
the heating light goes off and the brew
buttons illuminate, the brewer is ready.
For replacement parts, please visit www.Keurig.com
Rinse & Fill
Lift & Lower
Lift and lower the handle. Do not
insert a K-Cup® pod. The three brew
buttons will blink.
Press the small cup button to start
a cleansing brew. Pour the hot water
into the sink.
The one-time setup process is now
complete and you are ready to brew!
Brew Your First Cup
Keurig Green Mountain, Inc.
33 Coffee Lane
Waterbury, VT 05676
Fully experience the benefits that come with your new Keurig® brewer at
1.866.901.BREW (2739)
Place a mug on the drip tray
plate. If using a travel mug,
remove the drip tray and place
the mug on the drip tray base.
Do not remove the foil lid on the
K-Cup® pod.
NOTE: After 60 seconds, the brew buttons will be disabled. To re-activate,
lift and lower the handle completely.
CAUTION: While brewing, there is extremely hot water in the K-Cup® pod
holder. To avoid injury, do not lift the handle during the brewing process.
P/N | Pièce n o | Pieza n. o DC0000001086 REV A 06/17
High Altitude Brewing: While holding
the brewer handle up, push down
slowly on the K-Cup® pod in the pod holder until the
bottom of the K-Cup® pod is punctured by the exit needle.
Brewer Features
Brew & Enjoy
Select your brew size. The button will
remain illuminated while brewing — about
1 minute. Brewing ends with a burst of air.
Lift the handle and dispose of the used
K-Cup® pod. The brewer will be ready to
brew another cup in less than a minute.
your favorite coffees with
our customized taste quiz and get
personalized recommendations
Lift & Insert
Lift the handle and place a K-Cup®
pod in the K-Cup® pod holder. Lower
the handle completely to close the lid.
NOTE: Between brew cycles, the brewer may take 15
seconds to reheat during which time the red heating light
may be illuminated.
your new Keurig® brewer
to activate your warranty and
receive a special savings offer
Place Mug
Auto Off sets the brewer
to turn off 2 hours after
the last brew for energy
Small Cup
6 oz.
Small Mug
8 oz.
Large Mug
10 oz.
To enable, press the black
Auto Off button and the
green light will illuminate.
To disable, press the Auto
Off button again.
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