USER MANUAL NAVCAM‐PRO
(Note: The Product Name is Crashcam‐(FHD)PRO; The Model Number (for warranty, service and ordering) is Navcam‐PRO. 1 Crashcam‐PRO (Navcam‐PRO) Manual Ver 3.0 09/2013 USER MANUAL NAVCAM‐PRO
Table of Contents
Important safety instructions and precautions ................................................................... 3 What’s in the box ................................................................................................................. 3 Camera button and hardware overview ............................................................................. 4 ON SCREEN DISPLAY ............................................................................................................ 5 What do the buttons do? .................................................................................................... 5 What do the LED ICONS mean? ........................................................................................... 6 Can I “hardwire” the power cable to my car/TRUCK internal wiring? ................................ 7 Attaching the adhesive pads to the backing plate .............................................................. 7 Attaching the mounting bracket ......................................................................................... 8 Adjusting the camera view .................................................................................................. 8 Power on/off (auto on/off) .................................................................................................. 9 auto record when turned on ............................................................................................... 9 Operating the Crashcam‐Pro for the first time ................................................................... 9 user settings ......................................................................................................................... 9 Recording files ................................................................................................................... 11 AUTO BUMP FILE RECORD ‐ Saving Recording video files ................................................. 11 Other shortcuts from the main screen .............................................................................. 11 Playing back a recorded file ............................................................................................... 11 Taking a still picture ........................................................................................................... 11 Playback on TV (with HDMI) .............................................................................................. 12 Firmware and speed camera updates ............................................................................... 12 Tracking software – quick Guide ....................................................................................... 13 FAQ..................................................................................................................................... 16 Product Specifications ....................................................................................................... 17 2 Crashcam‐PRO (Navcam‐PRO) Manual Ver 3.0 09/2013 USER MANUAL NAVCAM‐PRO
IMPORTANT SAFETY INSTRUCTIONS AND PRECAUTIONS
‐ Read all instructions carefully before use. ‐ Retain manuals for future reference. ‐ Use this product only in the manner described. ‐ Only use a water‐dampened soft‐cloth to clean the surface of this product. ‐ The following will damage this product: any liquid such as water or moisture, extreme heat; cold; humidity, dusty or sandy environments. ‐ The Crashcam Pro is designed to be mounted on a vehicle windscreen, as high as possible, to ensure a maximum viewpoint. Please ensure that any attached cables are secured and will not cause the device to fall. ‐ The Crashcam Pro has no internal battery so charging is not required. ‐ There are no user serviceable parts in this product. ‐ Un‐authorized attempts to dismantle or repair this product will void product warranty WHAT’S IN THE BOX
1)Crashcam‐Pro, 2)12v/24v Car Charger with extra‐long cable and in line 5v transformer, 3)Backing plate (buckle) and bracket assembly, 4) 2 x “3M” adhesive windscreen stickers, 5) This user manual, 6) CD disc to install the tracking and review software on a Windows® PC. 3 Crashcam‐PRO (Navcam‐PRO) Manual Ver 3.0 09/2013 USER MANUAL NAVCAM‐PRO
CAMERA BUTTON AND HARDWARE OVERVIEW
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ON SCREEN DISPLAY
Microphone | Speed Sign Detect | Driver Fatigue | Stop & Go | GPS Signal Status Number of “emergency saved files” out of 10 Recording | time Line up Grid overlay for “Stop & Go” feature
Emergency Playback File save / recorded Record / files Back button Menu Settings Cycle between: ‐Forward view, ‐Speedo, ‐Time, ‐LCD off WHAT DO THE BUTTONS DO?
Function Button What does it do? On / Off Slide this switch to turn the power On or Off In Recording mode
‐ Press briefly to protect the video being recorded ‐ Press and hold to save a speed camera location In Play Settings mode
‐ Return (back) to recording screen In Recording Mode‐ Enter Play Menu for video playback In Play Settings mode – Up Arrow
Yellow triangle (REC) Play (up arrow) Setting (down arrow) Mode (OK) In Recording Mode‐ Enter settings menu In Play Settings mode – Down Arrow In Recording Mode
‐ Screen Off ‐ Full Screen Speedo ‐ Full Screen time ‐ Turn off screen ‐ Press & hold for Microphone On / Off In Play Settings mode ‐ Confirm (ok) 5 Crashcam‐PRO (Navcam‐PRO) Manual Ver 3.0 09/2013 USER MANUAL NAVCAM‐PRO
WHAT DO THE LED ICONS MEAN?
ICON Green dot Red dot Satellite icon Question mark Definition Not recording. Standby mode
Video is Recording
GPS location fixed and tracking GPS location not found (eg; if indoors)
Bump warning video auto‐copy Speed camera warning Red dot flashes twice Manual input speed limit warning Manual speed camera warning Out of memory (Overwrite old files) Green/Red Traffic Light The Stop & Go function is active (if blinking the device is searching)
The fatigue alarm is active and you have been driving for more than Coffee cup icon the (user) set time 10 in red circle icon The speed sign detect feature is active
Microphone Microphone is on (if with red line – mic is off)
Green “headlight” icon Night time or dark outside – lights on reminder
Insert an SD card SD card out of memory (format your SD card or remove the autobump save files) LED Constant flashing SD card is not compatible (check the speed class / capacity of the Card) Temperature warning (auto shut down) Connecting the CRASHCAM-PRO in the Car
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1, 2: 12/24v DC cable routed behind rear vision mirror 3: Cable hidden behind roof lining / sun visor 4: Cable hidden behind the “A” pillar moulding (beware of airbag equipped cars) 5: Cable is routed beside the dashboard / near the door hinges 6: Cable is passed under the passenger carpet (or under the dashboard) 7: 12/24v DC plug is connected to the car’s 12v “cigarette socket”. 6 Crashcam‐PRO (Navcam‐PRO) Manual Ver 3.0 09/2013 USER MANUAL NAVCAM‐PRO
The Crashcam‐Pro has a Mini USB DC5V input. Please use the original car charger which will step down the car (or truck) 12/24VDC to 5VDC. Hints and tips: The Crashcam‐Pro works best when mounted centrally and high up on the windscreen (typically behind or close to the rear vision mirror). Avoid fastening the adhesive pads to the upper tinted section of the windscreen. CAN I “HARDWIRE” THE POWER CABLE TO MY CAR/TRUCK INTERNAL WIRING?
Yes, the 12/24v Cigarette socket plug can be cut off exposing a black (negative) and red (positive) wire. The black wire should be connected to the vehicle’s ground / negative and the red wire connected to the vehicle’s “ignition on” (so that when you turn off the ignition, the camera turns off as well). Note: if you are not confident in doing this yourself, it is recommended that you seek the assistance of an automotive electrician. Note: Do not remove the inline transformer which is 15cm from the USB socket end of the cable. ATTACHING THE ADHESIVE PADS TO THE BACKING PLATE
Connect the camera to the backing plate and find the best mounting location. Once you have found the best location, check that it does not interfere with rear vision mirror. Mark the glass area and ensure it is straight and level. Thoroughly clean and dry the area where the adhesive pads will be applied. Remove the release paper and fasten one side of the pad to the backing plate. Press it firmly to ensure a good adhesive bond. Remove the release paper from the other side and stick it on the windscreen. Press firmly to ensure a good adhesive bond. Do not touch or adjust the backing plate and pad for at least 24 hours while the adhesive cures. 7 Crashcam‐PRO (Navcam‐PRO) Manual Ver 3.0 09/2013 USER MANUAL NAVCAM‐PRO
ATTACHING THE MOUNTING BRACKET
Place the Crashcam Pro within the bracket and screw the fastening screws to each side of the camera Sit the bracket into the lower hooking section of the backing plate (1) and then push the bracket into to the backing plate (2) so the top locking tab clicks into place. Note: Remove the camera in the reverse order; however, be sure to depress the locking tab at the top beforehand. If using the optional windscreen suction mount, you wont need the adhesive / backing plate ADJUSTING THE CAMERA VIEW
Ensure the camera has a clear field of view ahead of the vehicle. No more than ¼ of the bonnet should be in view. Hint: Use the LCD screen as a view finder. Memory card required for operation
The Crashcam-Pro requires an SD card (not included) to record video content. (see page 12 for a
table showing SD card capacity and the relevant amount of video content able to be stored). For
optimal performance, we recommend using at least a class 6 (UHS-1 if possible) SD card with a
minimum capacity of 8GB. (note, some class 10, UHS-2 “extreme speed” SD cards will not work)
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POWER ON/OFF (AUTO ON/OFF)
To turn the Crashcam‐Pro ON, switch the power button on the side of the device to ON. This will also lock the SD card into place. To turn off, slide the switch to OFF. When connected to the 12/24v DC socket (cigarette socket) of your car, the Crashcam‐Pro will turn ON or OFF automatically when the car’s ignition is turned ON or OFF. If the Crashcam‐Pro does not turn off immediately it means the device is completing the file save process before turning off (usually only a few seconds). If the 12/24v socket is “constant on” (in some European vehicles), then the Crashcam‐Pro will need to be turned ON/OFF manually using the power switch. To turn the LCD display OFF (but leave the unit recording) toggle the screen views using the OK button. (Ideal for night time driving) AUTO RECORD WHEN TURNED ON
When the Crashcam‐Pro is turned on (either by pressing the power button or via the auto on feature) the device will automatically begin recording. To stop recording, press the Settings button or turn the power switch OFF. OPERATING THE CRASHCAM-PRO FOR THE FIRST TIME
Connect the car charger to the car’s12/24v Cigarette lighter socket and the other end to the Mini USB port on the Crashcam Pro Insert an SD card into the SD slot and switch the power to ON. When the ignition is turned on, the Crashcam Pro will turn on. Note: When the internal vehicle temperature is higher or lower than the recommended operating temperature, the unit may enter a protection mode and will not function until the temperature range is within operating limits. USER SETTINGS
Note: The main menu screen will show 4 on‐screen menu options for each button at the bottom of the screen together with the live video image from the video camera. From the main screen, press the SETTINGS button, then using a combination of the arrow keys and the OK button to confirm your choice, select settings from the following options list: 9 Crashcam‐PRO (Navcam‐PRO) Manual Ver 3.0 09/2013 USER MANUAL NAVCAM‐PRO
GPS status G‐sensor status Bump auto‐record Time auto update Time setting Time zone setting Video built in time Video built in speed Video built in GPS Video resolution Voice recording Button sound Driving Safety Driver Fatigue Alarm Remind Lights Stop and Go Speed Limit Sign Input Speed Cam data Speed camera warning Road info warning Speed Limit Warning Volume LCD brightness LCD Auto off LED light Cycle time Language Factory reset Format Format notification Version Return Check satellite status. 3 to 5 satellites are required for a positive location fix. Allows you to reset the 3 axis G – Sensor Select off/low/middle/high sensitivity for the auto file protect feature Auto update – Set the time according to satellite time (depending on daylight savings, satellite time may be +/‐ 1 hour) Or – set the time manually Change system time (only available if “time auto update” is set to manual Adjust the time zone setting for your current location Select on/off to add a time‐stamp to the recorded video
Select on/off to add a speed‐stamp to the recorded video (GPS signal required) Select on/off to add GPS coordinates to recorded video (GPS signal required) 1080p / 30fps ‐ full HD quality 30 frames/sec 720p / 60fps ‐ HD quality 60 frames / sec 720p 30fps ‐ HD quality 30 frames / sec Switch microphone recording ON or OFF
Switch button sound ON or OFF
Set up or delete self‐input speed cam data (locations) Set to off; 30min; 1hr; 2hr; 4hr – reminds you to take a break
Select on/off for a “lights on reminder” when dark Select on/off for an alert when the car in front has moved off
Select off/mute/beep for reminders of speed limit signs Select to save a location as a speed camera or delete saved locations Switch camera warnings ON or OFF (audio and visual warning)
Switch Road Info warning ON or OFF (not applicable in Australia)
Select off or a setting between 90km/h to 150km/h – a warning tone will sound if your speed exceeds the preset limit Adjust system volume
Adjust screen brightness
Select between screen always on, or auto off after 1, 3 or 5 mins
Switch LED lights ON or OFF
Select file recording times to 3, 5 or 10 minutes long Select between English and Chinese
Reset all settings to factory default settings Format SD card(Note: Permanently erases all data on card)
Display formatting notice after 15, 30 or 60 days. (formatting helps protect against data corruption)
Display the firmware version number
Return back to the main screen. 10 Crashcam‐PRO (Navcam‐PRO) Manual Ver 3.0 09/2013 USER MANUAL NAVCAM‐PRO
RECORDING FILES
Turn on the Crashcam‐Pro. Recording should start automatically, if not press the REC button. When recording has started, an image of a disc will appear on the screen together with a record timer. The recorded files are saved onto the SD Card. Recording can be stopped, by either pressing the Settings button or by turning the car ignition off (stopping power to the device) The Crashcam‐Pro supports cycle recording. It will overwrite the oldest video files with new ones. Depending on the size of the SD card and the speed rating of the card, there may be as much as a 3 second pause whilst old files are selected and overwriting begins with newer files. This pause time will not be recorded. AUTO BUMP FILE RECORD - SAVING RECORDING VIDEO FILES
‐ Due to the “cycle recording” nature of this technology, older recorded files will be overwritten (depending on the chosen resolution settings and the memory capacity of the SD card). ‐ Alternately the G sensor will trigger an auto save lock if it senses a bump (sensitivity is selectable via the Menu), so that the file being recorded is not overwritten in the cycle record process. Note; You can save a maximum of 10 locked files (which are indicated in the display as xx/10) OTHER SHORTCUTS FROM THE MAIN SCREEN
Voice recording: Push and hold the OK button to toggle the microphone ON or OFF. A mute icon (a crossed out microphone) will appear or disappear accordingly. Self input speed camera data: Once a GPS signal is fixed press and hold the REC button to save self‐inputted speed camera or speed trap locations. PLAYING BACK A RECORDED FILE
From the main screen, press the PLAY button, then select the source folder of the file ie. (Emergency Record or Last Record) Once playback has begun, the new options at the bottom of screen will change to DELETE, RETURN and PAUSE (The REC in this case will take you back to the main screen) TAKING A STILL PICTURE
Press and hold the SETTINGS button for 3 seconds until a camera icon appears in the middle of the screen. The image will be saved to the SD card. The folder location is “SD Card”:\REC\100MEDIA. Note: Taking picture does not interrupt video recording SPEED AND CAMERA WARNINGS
When approaching a speed camera, a warning screen will pop up with the distance, speed limit and current speed information. 11 Crashcam‐PRO (Navcam‐PRO) Manual Ver 3.0 09/2013 USER MANUAL NAVCAM‐PRO
When approaching a self‐input location the device will beep 300 meters from the pre‐set location When speed is in excess of a self‐inputted speed limit, the unit will beep. Note: In order to work correctly, the GPS icon needs to be “on” (satellite location fix required) Note: a maximum of 1000 user saved speed cameras or speed traps can be stored. Note: The camera data on this device can be updated as newer versions are released. USB CONNECTION
Connect the Crashcam‐Pro to a Windows PC with a Mini USB to USB cable (not included). The welcome screen will appear. The screen will turn black and the LED indicator will turn green. The unit is now connected. Find the device Under “My computer” or “Windows Explorer” where you should see a drive which will resemble a “Removable Disk (?:)” (like a USB Flash drive or Hard drive). Recorded files are stored in the EmgRec or REC folders. These files can be played back using Windows Media player, VLC or a compatible .MOV media player or an image viewer (for images) PLAYBACK ON TV (WITH HDMI)
Connect the Crashcam‐Pro to a HDMI equipped TV or AV monitor with a mini‐HMDI to HDMI cable (not included). Turn on the Crashcam‐Pro and select PLAY. SD CARD REQUIREMENTS
The CRASHCAM‐Pro requires an SD card (not included) to record video/image content. For optimal performance, we recommend using a Class 6 or 10 SD card (preferably UHS class 1) to ensure fast data transfer rates (Class 4 cards will still work however may result in slower transfer rates). Note, some “Extreme Speed” class 10 UHS 2 cards will not work correctly with the Crashcam Pro The recording time table (right) is an estimate to recording time / car capacity and resolution. FIRMWARE AND SPEED CAMERA UPDATES
To update speed camera, red light camera and average speed camera locations, please go to www.navig8r.com.au/crashcam. Instructions will be posted on how to obtain the latest camera updates. Firmware updates need to be completed by an Authorised Navig8r service centre. Please see www.navig8r.com.au/service for details on service and firmware updating. Note: Speed Camera updates will be posted as they become available. (normally 2 x per year) 12 Crashcam‐PRO (Navcam‐PRO) Manual Ver 3.0 09/2013 USER MANUAL NAVCAM‐PRO
TRACKING SOFTWARE – QUICK GUIDE INSTALLING THE SOFTWARE Step 1: Install the software disc and click the Installation icon (or view the user manual) Install software View User Manual Step 2: To install the software Please click “Install Navig8r Crashcam Pro” button. Step 2: Click “Run” when the security message pops up. 13 Crashcam‐PRO (Navcam‐PRO) Manual Ver 3.0 09/2013 USER MANUAL NAVCAM‐PRO
Step 3: Click “Run” again upon the second security message Step 4: Finally click “Next” to complete the installation. Step 5: Top launch the software, go to your desktop and click the Navig8r icon. USING THE SOFTWARE
Upon launching the software, the Navig8r welcome screen will briefly pop up. The main viewing screen will then appear Note: Please click and drag the screen dividers if you can not see the full screen features shown here (image to the left) Connect your NAVCAM‐PRO to begin playback and select the folder location using the folder icon shown below. All files from that location will then appear together with other supported screens as explained below. 14 Crashcam‐PRO (Navcam‐PRO) Manual Ver 3.0 09/2013 USER MANUAL NAVCAM‐PRO
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Maximise / Minimise Screen INTERFACE GUIDE 1. Video list from selected folder location 2. Google Map display 3. Video playback screen 4. Tool bar 5. Speed / G‐sensor / 3‐Axis display 6. XY coordinate / file name & path / display time Capture Screen shot of video
Save current file to another location Visit www.navig8r.com.au
About (Software) Volume bar Previous file,
Play/Pause, Next file 15 Crashcam‐PRO (Navcam‐PRO) Manual Ver 3.0 09/2013 USER MANUAL NAVCAM‐PRO
FAQ
Fault Device does not turn off Cant playback the .MOV video files My video/pictures of an incident are NOT there The device has frozen / stopped working. Suggestion If in vehicle: check that the 12V socket is not still powered (on) when the key is removed (as with some European cars). Wait 20 seconds for file finalization / closure. Disconnect power lead to device Press “ok” to stop recording, then turn off. Upgrade your windows media player version or use an alternate media player such as VLC media player Check the capacity of your SD card, the files may have been overwritten in the record cycle process. If the Bump file record feature did not automatically preserve the footage, then be sure to manually save the footage next time by pressing the “rec” button (left most yellow triangle)
Check the speed of your SD card. We recommend class 6 for faster transfer rates, especially If the record file size is bigger (say 15 min recording increments at 1080Full HD). Alternately, check the car’s internal temperature. The device will enter standby mode if the ambient vehicle temperature is below 0 or above 30 degrees C. The date/time is Reset the date / time in the settings menu. Otherwise check the time incorrect settings to see if it is set by GPS. If the battery runs completely flat, then the date/time will need to be reset Check the USB cable connection to the device and USB port. Try another Can’t see the USB port, possibly directly to the PC/notebook (rather than through a USB device in my computer hub) Check the cable connections on the Crashcam‐Pro and that playback No Video mode is selected displayed on TV Check the AV input selection on the TV The Crashcam Pro Check that the SD card has space and is a class 6 (or 10). A smaller / keeps turning on, slower card wont register forcing the Crashcam to turn off. Wait for a few then off, then on minutes and then reconnect / turn on the Crashcam. You must use the original charger cable and not an aftermarket charge Speed camera cable. Alternately reset the Crashcam to factory default which will re‐load alerts are not the original speed camera data. coming up Speed signs are Speed sign detection will work best when the car is facing away from the not coming up sun, you are in the lane closest to the speed sign, it is not night time and the speed sign is not an LED (lit up) sign.
Stop / Go is not For this feature to work, the vehicle in front needs to move off and 10 or working so seconds to pass (register) before the alert goes off. 16 Crashcam‐PRO (Navcam‐PRO) Manual Ver 3.0 09/2013 USER MANUAL NAVCAM‐PRO
PRODUCT SPECIFICATIONS
LCD Screen 2.4” TFT Colour LCD Display showing forward video image and Menu settings as well as playback for recorded video Video Resolution 1080p or 720p (both at 30fps)
USB Port For Power or sync with a PC (USB2.0)
TV Standard PAL or NTSC – via HDMI output
Built‐in Speaker / Microphone Yes / Yes AV Output Options HDMI Auto Recording on power‐up Yes. Recording starts on ignition power (Charging socket) Date / Time stamp Supported – on video and on photos
GPS location and Speed stamp Supported – on video Power off auto save Yes. Current file will auto save when power is turned off. Auto power on/off Yes – when ignition turned on / off
Lens High quality multiple glass lens elements with low dispersion coatings. Low light capable with minimal edge distortion. Photo Resolution 2MP File preservation Yes. One touch “SOS” button
Auto Bump Record Yes. Adjustable sensitivity (low/medium/high) Photo mode Single shot whilst video recording.
Lens Viewing angle 127 degree wide angle
Cycle recording times 3 or 5 or 10 Minutes
File Format Image: JPG Video : .MOV (MPEG) using H.264 video compression
Micro SD Memory Card Class 6 or 10 recommended. Maximum capacity is 32GB Language System English/Chinese
System support Windows XP2/Vista/Windows 7/ Windows 8 (tbc) 17 Crashcam‐PRO (Navcam‐PRO) Manual Ver 3.0 09/2013 USER MANUAL NAVCAM‐PRO
Feature Description Location and speed information is recorded along with video for later review on PC software
Preloaded camera locations allows the device to warn you when approaching spd. Cameras
3 Axis Gravity sensor to record impact force Example
When playing back your video on the PC GPS Tracking software you can see where you were on Google Maps as well as other data
Speed Reminders will sound when you approach a Camera speed or red light combo speed camera Warning By measuring X:Y:Z axis, you can see how G sensor hard an impact was and from what direction
Road speed signs are detected To remind the driver of the actual speed Speed Sign recognition and redisplayed on the device
limit for the road they are travelling on
When the vehicle in front moves Ideal for traffic situations where the driver Stop & Go off, a reminder chime alerts the may be distracted and not be aware of the Alert driver to start moving. driver in front moving off. Automatically protects the When an incident (hit) occurs the video of Auto Bump current video file so it’s not the incident will be protected for a later Record overwritten in the loop record.
review.
1270 wide Allows a wider field of view to be Capture 3 lanes of traffic or more detail on viewing angle recorded
the sides (say at an intersection) Camera In conjunction with speed camera So the driver can see the actual road speed alerts, the speed limit for the Approach limit which the camera is set to trigger on. speed alert road will be displayed Connect directly to a HDMI equipped TV HDMI Video For AV output to a TV (TV) Output for playback from the Crashcam Driver fatigue Reminds the driver to have a break after a (user set) period of Ideal for long journeys reminder continuous driving. The time and date is stamped on On Video playback (with or without Time Stamp the video software), you can see the time and date
Depending on the size of your SD card, the Loop record Set in 3 or 5 or 10 min increments oldest files are overwritten with new ones
On screen digital readout of your GPS accurate, an ideal speedo backup to Full Screen Speedo current speed see how fast you’re really going Device turns on or off with the So you can set and forget. Whenever Auto On/Off car you’re driving, you’re recording. Advanced video compression Allows for Full HD recordings with no loss H.264 recording technology of quality yet saves on file size Full HD means more detail, clearer images, Full HD 1080 1920 x 1080 screen resolution larger picture than 720 or 480 resolutions
When dark‐ a tone / visual icon For those vehicles which don’t have auto Lights on Reminder reminds you to turn on your lights lights on.
Whether at night time, in a car park or a Designed for Better clarity and detail in the dark (when compared to IR LED tunnel, superior lens quality and image Low light assist devices) processor will result in clearer video
Ideal for travelling overseas, say with rental Use in any vehicle anywhere in World wide cars. Capture video / GPS location use the world information in case of accident 18 Crashcam‐PRO (Navcam‐PRO) Manual Ver 3.0 09/2013 USER MANUAL NAVCAM‐PRO
For further product information please visit our product web page at www.laserco.net or email support@laserco.com.au Please note: As continual improvements are made to this product, slight operational differences may occur. For the most up‐to‐date user manual, please visit our web site. Warranty Against Defects
Laser Corporation Pty Ltd (“Laser”) warrants your new product to be free from defects in materials and workmanship for 12 months, from the date of purchase, provided that the product is used in accordance with accompanying recommendations or instructions where provided. The benefit of this warranty is in addition to your rights under the Australian Consumer Law and to other rights and remedies of the consumer under a law in relation to the goods or services to which the warranty relates. Through a network of retailers and resellers, Laser will provide you with your choice of a refund, repair or exchange (where possible) for this product if it becomes defective within the warranty period. This warranty will no longer apply where the defect is a result of alteration, accident, misuse, abuse, normal wear and tear, neglect or improper storage. Please retain your receipt as proof of purchase How to make a product warranty claim: Step 1: Find your receipt which proves the date of purchase. Where the date of purchase cannot be verified, your place of purchase or Laser will make an assessment based on the date of manufacture, the condition of the Laser Product and the type of defect. Step 2a): Contact your place of purchase. They will assess the nature of the fault and refund or replace the product as per their store refund or warranty policy. Step 2b): If your place of purchase cannot be contacted, then you can contact Laser . Customer Service with details of your defective Laser Product: Phone: (02) 9870 3355; or Email: service@laserco.com.au or online www.laserco.net/support/warranty (click on “Consumers (End Users)”). Our business address is at 1/6‐8 Byfield Street, North Ryde, NSW 2113 Step 3: Laser will issue you with a Return Authorisation (RA) number within 48 hours. When requested, send us the defective Product and a copy of your receipt. Laser will cover the cost of the return delivery. Step 4: Wait for us to contact you. Once we have received your defective Laser Product for inspection, we will inform you of our assessment of your claim within 7 days. When we contact you, we will firstly let you know whether you have a valid claim under this Warranty, and if so, we will inform you whether your defective Laser Product will be replaced or repaired, together with the number of days you can expect to wait to receive your replaced or repaired Laser Product. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. 19 Crashcam‐PRO (Navcam‐PRO) Manual Ver 3.0 09/2013 
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