5235 IP SIP Phone - Refurb Phone Store

jfqbi=
=
ROPR=fm=pfm=mÜçåÉ=
=
pfm=rëÉê=~åÇ=^Çãáåáëíê~íçê=dìáÇÉ===
oÉäÉ~ëÉ=TKN=
NOTICE
The information contained in this document is believed to be accurate in all respects but is
not warranted by Mitel Networks™ Corporation (MITEL®). The information is subject to
change without notice and should not be construed in any way as a commitment by Mitel or
any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no
responsibility for any errors or omissions in this document. Revisions of this document or new
editions of it may be issued to incorporate such changes.
Mitel is a registered trademark of Mitel Networks Corporation.
Internet Explorer is a trademark of Microsoft Corporation.
Netscape Navigator is a trademark of Netscape Communications Corporation.
Other product names mentioned in this document may be trademarks of their respective
companies and are hereby acknowledged.
5235 IP Phone
SIP User and Administrator Guide
Release 7.1
®,™ Trademark of Mitel Networks Corporation
© Copyright 2008, Mitel Networks Corporation
All rights reserved
Table of Contents
TABLE OF CONTENTS
GETTING STARTED ................................................................................................. 1
SIP User Accounts and Passwords ..................................................................................... 1
SIP Administrative Mode ..................................................................................................... 1
About Your SIP Phone......................................................................................................... 1
5235 IP Phone Features...................................................................................................... 2
Call Encryption Indicator ................................................................................................................. 3
Accessories for Your Phone ................................................................................................ 3
Headsets ......................................................................................................................................... 3
Conference Units............................................................................................................................. 3
Supporting Documentation .................................................................................................. 3
Accessing the Web Configuration Tool Online Help ....................................................................... 3
Accessing Other Documentation..................................................................................................... 4
CUSTOMIZING YOUR PHONE................................................................................. 5
Superkey Menu Interface..................................................................................................... 5
Web Configuration Tool ....................................................................................................... 5
Web Configuration Tool Accounts and Passwords......................................................................... 5
Accessing the Web Configuration Tool ........................................................................................... 6
Using The Touch Screens ................................................................................................... 6
Using the Phone Shutter ................................................................................................................. 7
Using the Applications Shutter ........................................................................................................ 8
Using the Superkey Softkey to Program.............................................................................. 9
Using the keypad............................................................................................................................. 9
Ringer Volume Control .................................................................................................................. 10
Ringer Pitch Control ...................................................................................................................... 10
Handset Volume Control ............................................................................................................... 10
Speaker Volume Control ............................................................................................................... 10
Display Contrast Control ............................................................................................................... 11
Display Language.......................................................................................................................... 11
Cleaning Your Touch Screen ........................................................................................................ 11
Calibrating Your Screen Display ................................................................................................... 12
Personal Keys ............................................................................................................................... 12
View Speed Dial Key Programming .............................................................................................. 12
Program a Speed Dial Key............................................................................................................ 12
Programming Features in Speed Dial Keys .................................................................................. 13
Delete a Speed Dial Key ............................................................................................................... 13
MAKING AND ANSWERING CALLS ..................................................................... 14
Making Calls ...................................................................................................................... 14
- iii -
5235 IP Phone SIP User and Administrator Guide
Dial by Number.............................................................................................................................. 14
Dial by Name................................................................................................................................. 14
Dial by SIP URL or IP Address ..................................................................................................... 14
Dial by Phone Book Entry ............................................................................................................. 15
Dial by Call Logs Entry .................................................................................................................. 15
Redial ............................................................................................................................................ 15
Calling and Called Party Display ....................................................................................... 15
Answering Calls ................................................................................................................. 16
Answer a Call ................................................................................................................................ 16
Auto Answer .................................................................................................................................. 16
Answer a Call Waiting ................................................................................................................... 16
CALL HANDLING ................................................................................................... 17
Hold ................................................................................................................................... 17
Hold a Call..................................................................................................................................... 17
Retrieve a Call from Hold .............................................................................................................. 17
Change On-Hold Settings ............................................................................................................. 17
Call Forward ...................................................................................................................... 17
Program Call Forward ................................................................................................................... 18
Enable/Disable Call Forward......................................................................................................... 18
Call Transfer ...................................................................................................................... 18
Transfer a Call to an Unconnected Third Party............................................................................. 18
Transfer a Call to a Third Party Already on Hold .......................................................................... 19
Conference Call (Three-Way) ............................................................................................ 19
Add a Third Party to a Call in Progress......................................................................................... 19
Add a Party On Hold to a Call in Progress.................................................................................... 20
Leave a Conference Call............................................................................................................... 20
Messages - Advisory ......................................................................................................... 20
Create an Advisory Message ........................................................................................................ 20
Enable/Disable your Advisory Message........................................................................................ 20
Messaging – Voice Mail ..................................................................................................... 21
Access your Voice Mail Messages................................................................................................ 21
USING ADVANCED FEATURES ............................................................................ 22
Do Not Disturb ................................................................................................................... 22
Enable/Disable Do Not Disturb ..................................................................................................... 22
Call Logs............................................................................................................................ 22
View a Call Log Entry .................................................................................................................... 23
Delete a Call Log Entry ................................................................................................................. 23
Call a Call Logs Entry.................................................................................................................... 23
Call Forking........................................................................................................................ 23
Handset, Handsfree and Headset Modes.......................................................................... 24
- iv -
Table of Contents
Switch between Handset and Handsfree ...................................................................................... 24
Switch between Handset and Headset ......................................................................................... 24
Switch between Headset and Handsfree ...................................................................................... 24
Muting a Call...................................................................................................................... 24
Phone Book ....................................................................................................................... 25
Create a Phone Book Entry .......................................................................................................... 25
Modify a Phone Book Entry........................................................................................................... 25
Delete a Phone Book Entry........................................................................................................... 26
Call a Phone Book Entry ............................................................................................................... 26
Shared Lines and Keys...................................................................................................... 26
RSS (Web) Feed ............................................................................................................... 27
Enable/Disable RSS Feed............................................................................................................. 27
Time and Date ................................................................................................................... 28
Change the Time and Date ........................................................................................................... 28
ADMINISTRATOR TOOLS ..................................................................................... 29
SIP Administrator Phone Passwords ................................................................................. 29
Change Phone Passwords............................................................................................................ 29
SIP User Accounts............................................................................................................. 29
Configure/Modify a SIP User account ........................................................................................... 29
View a User Name ........................................................................................................................ 30
Device Parameters ............................................................................................................ 30
Protocols............................................................................................................................ 30
Enable/Disable Protocols .............................................................................................................. 30
SRTP Call Encryption Indicator..................................................................................................... 31
Viewing/Modifying the Network Settings............................................................................ 31
View the IP and MAC Addresses .................................................................................................. 31
Modifying Network Settings........................................................................................................... 31
Upgrade the Phone’s Firmware ......................................................................................... 32
View the Firmware Version ........................................................................................................... 32
Upgrading the Firmware................................................................................................................ 32
Automating Firmware Upgrades ................................................................................................... 33
Using SIP Enhanced Mode................................................................................................ 33
Voice Mail .......................................................................................................................... 34
Configuring Voice Mail .................................................................................................................. 34
Adjust Daylight Savings ..................................................................................................... 34
Configuration Files............................................................................................................. 34
Hot Line ............................................................................................................................. 34
Media Configuration........................................................................................................... 35
Main Program and Boot Program Configuration Options .................................................. 35
-v-
5235 IP Phone SIP User and Administrator Guide
Global RSS Feed............................................................................................................... 35
USING THE 5235 IP PHONE WITH 5310 IP CONFERENCE UNIT........................ 36
Access the Conference Controller ..................................................................................... 36
Turn the conference unit on and off................................................................................... 36
Adjust the conference unit volume..................................................................................... 36
Place the conference unit in Presentation mode ............................................................... 36
Exit the conference controller ............................................................................................ 36
Mute the conference unit ................................................................................................... 36
SPECIFICATIONS................................................................................................... 37
GLOSSARY............................................................................................................. 37
- vi -
Getting Started
Getting Started
In SIP mode, the Mitel™ 5235 IP Phones manage their own call states and features.
SIP uses the Internet to connect your phone to other SIP phones. You can make calls
on the Public Switched Telephone Network (PSTN), or “regular”, phone network. You
can also call other SIP phones by dialing SIP URL or IP address. If you are registered
with a SIP Service Provider, you may also be able to dial by user ID name or extension
number.
In SIP Enhanced mode, your 5235 IP Phone becomes a dedicated SIP phone with
advanced SIP-B features like shared lines (also called "Bridged Line Appearance" (BLA)
in Sylantro environments or "Shared Call Appearance" (SCA) in Broadsoft
environments). For more information about SIP Enhanced mode, refer to Using SIP
Enhanced Mode on page 33.
For information on how to program and change features on your SIP-supported phone,
refer to this guide and to the Web Configuration Tool online Help (see Supporting
Documentation on page 3).
SIP User Accounts and Passwords
Your Administrator usually configures SIP accounts for SIP phone Users and
Administrators. You need a SIP User account in order to
• Register your phone with your SIP Service Provider
• Make calls by dialing a user ID name or extension number
If you do not have a SIP user account, you can still use your phone with limited access
to SIP features and functionality.
SIP Administrative Mode
Administrators need an administrator user account and password to
• Modify network configuration settings and SIP Service Provider information
• Access SIP setting menus through the phone’s Superkey menu interface and Web
Configuration Tool.
See Administrator Tools on page 29 for more information.
About Your SIP Phone
The Mitel 5235 IP Phone is a full-feature enterprise-class telephone that provides voice
communication. It features a large, backlit touch-screen and provides users with realtime access to applications and services such as web browsing, directory management
and visual voice mail. Eight fixed feature keys and two Touch Screens allow you to
program your phone features onto softkeys.
For more key and feature information, see 5235 IP Phone Features on page 2 .
-1-
5235 IP Phone SIP User and Administrator Guide
5235 IP Phone Features
Each element is numbered according to the call-outs (e.g. n).
Feature
Function
1 Stylus
Used to select options on the shutter screens
2 Ring Indicator
Flashes to signal an incoming call
3 Speaker
Provides sound for handsfree calls and background
music
4 Touch Screen
Provides a large, high-resolution viewing area that
displays a set of Touch Screen functions. Opening
each shutter displays an additional Touch Screen
which provides access to phone features.
5 Volume Control and Contrast Control
Provides volume control when the phone is offhook.
Provides contrast control when the phone is idle.
6 Fixed Function Keys
Provides functionality for Speaker, Microphone,
Messages, Hold, Trans/Conf and Cancel.
7 Key Pad
Used for dialing when in phone mode
8 Handset
Used when not in headset or handsfree mode
-2-
Getting Started
Call Encryption Indicator
The 5235 IP Phone automatically provides Secure Real-time Transport Protocol (SRTP)
voice encryption when connected to a phone that also supports SRTP. A “secured call”
icon (closed padlock) appears on the display for encrypted calls, and for conference
calls in which all connected parties support SRTP. An “unsecured call” icon (open
padlock) appears on the display when the call connection is not secured (the connected
party or parties do not support SRTP encryption). For an icon to appear, SRTP must be
enabled. You can enable SRTP on your phone using the Feature Configuration page of
the Web Configuration Tool. (See Accessing the Web Configuration Tool Online Help on
page 6. )
Note: The padlock icon appears only when you are speaking to a party; it does not
appear if you receive a busy signal.
Accessories for Your Phone
Headsets
The 5235 IP Phones support a Mitel-approved headset with a Feature Control Switch.
Install the headset only in the dedicated headset jack on the back of the phone.
Installation disables your handset microphone. Disconnecting the headset at the jack or
at the quick-disconnect plug restores handset operation. If handset operation is required
for an extended period of time, press the Headset key to return the phone to handset
mode.
Conference Units
Mitel supports the 5310 IP Boardroom Conference Unit for use with the 5235 IP Phone.
For more information on the conference unit, refer to the 5310 IP Boardroom
Conference Unit documentation
Supporting Documentation
Accessing the Web Configuration Tool Online Help
To access the Web Configuration Tool online Help:
1. Access the Web Configuration Tool Home Page (see Accessing the Web
Configuration Tool on page 6).
2. Scroll to the bottom of the page.
3. In the left pane, click Help under Support. The Help page opens, presenting links to
this guide and the User Web Configuration Tool online Help.
Note: If you have administrative privileges, you will have access to both the User and
the Administrator Web Configuration Tool online Help systems.
-3-
5235 IP Phone SIP User and Administrator Guide
Accessing Other Documentation
To access other Mitel phone and peripheral documentation:
1. In your browser, go to www.mitel.com
2. Click Resources
3. From the Documentation list, select Guides and then click User Guides.
-4-
Customizing Your Phone
Customizing Your Phone
To customize and use your phone features, use either of the following two interfaces:
• Superkey Menu Interface
• Web Configuration Tool
Superkey Menu Interface
The fixed-function keys provide access most features on your phone. The phone’s
Superkey menu interface provides access to additional features.
To access the Superkey menu interface, press the Superkey softkey on your touch
screen.
Web Configuration Tool
The Web Configuration Tool is an optional tool that you can use in addition to your
phone to make calls and to personalize and modify your phone settings.
You can access the Web Configuration Tool from any personal computer (PC)
connected to the Internet and running a web browser that is one of the following:
• Netscape Navigator 4.8 or later
• Internet Explorer 4 or later
• Any other equivalent browser.
Note: If your network is protected by a firewall, you may not be able to access your
phone using the Web Configuration Tool from outside the firewall.
Web Configuration Tool Accounts and Passwords
You must have either a User or Administrator account to access the tool. Your account
determines the type of web configuration pages you can access when you log in.
Your Administrator may change the default user name and password settings. If
necessary, obtain your new user name and password from your Administrator.
Table 1: Web Configuration Tool Default User Names and Passwords
Account
Type
Default User Name
Default Password
User
user
hello
Note: For Administrator default user name and password, see Administrator Tools on
page 29.
-5-
5235 IP Phone SIP User and Administrator Guide
Accessing the Web Configuration Tool
To access the Web Configuration Tool:
1. On your phone’s touch screen, do the following to obtain your phone’s IP address:
• Press Superkey.
• Press the Line 1 (Prime Line) softkey. Your phone’s IP address appears.
• Write down the IP address, and then press Superkey to return to the default
display.
2. On your PC, launch your browser.
3. In your browser’s URL or Address field, enter your phone’s IP address. The Web
Configuration Tool login screen appears.
4. In the appropriate fields, enter your Web Configuration Tool user name and
password.
5. Click OK. The Web Configuration Tool Home Page launches.
Note: If you are a SIP Administrator, see Administrator Tools on page 29 for
administrative options.
Note: If you need help using the Web Configuration Tool, access the Web
Configuration Tool online Help (see Accessing the Web Configuration Tool
Online Help on page 3).
Using The Touch Screens
The 5235 provides a Phone and an Application shutter to allow you access to all the
telephone features offered by the phone.
In addition, pressing Superkey provides a menu-based interface that allows you to easily
navigate, select, use and program the many functions and configuration options
available on the telephone set. For more information, see U on page 9.
Click on the shutter button ( ) or shutter label to open one of the following shutters:
• Phone: Allows access to programmable keys and the main phone and call control
interface. For information on how to use the Phone shutter, see Using the Phone
Shutter on page 7.
• Applications: Provides a launch point to the Conference Control and Web Browser
applications. For information on how to use the Applications shutter, see Using the
Applications Shutter on page 8.
To open or close any of these shutters:
1. Press the shutter button ( ) or shutter label using your finger or the stylus.
2. Press the shutter name using your finger or the stylus.
-6-
Customizing Your Phone
Using the Phone Shutter
The Phone shutter provides access to programmable keys and the main phone interface.
You use the Phone shutter to use programmed keys and dial numbers.
•
Phone Display: Displays information about the received call.
•
Personal Softkeys: Keys that allow you to access specific call control features. These
are default values are supplied by the software.
•
Programmable Keys: Keys that can be programmed to launch specific call control
features. These keys are programmed using the Web Configuration Tool. The keys are
numbered starting at the bottom right corner proceeding in a right to left direction up to
the top left corner. Key number 1 is always on the first tab in the bottom right hand
corner and is the prime DN. Line keys 1 and 2 are permanently configured as line keys.
•
Tabs: Allow you to display additional Line keys.
•
Line keys allow you to make and answer calls according to line or caller information.
The 5235 IP Phone has eight Line keys. If one line is busy, incoming calls are received
on the next available Line key. Each phone has pre-assigned prime line keys (Line 1
and 2 at minimum, up to Line 8 depending on phone type).
Note: You can program Personal keys or Shared Line keys. For information about Shared
Line keys, see Shared Lines and Keys on page 26.
Note: Your prime line key is always in the bottom right hand corner of Tab 1.
-7-
5235 IP Phone SIP User and Administrator Guide
Using the Applications Shutter
The Applications shutter provides access to the available applications on the 5235 IP
Phone.
You launch the Applications shutter by:
•
Pressing the shutter label buttons ( ) or shutter label.
You use the Applications shutter, to open the available applications.
The Applications shutter provides the following elements:
•
Scroll Buttons ( ): used to navigate through application list.
The applications open within the Applications shutter. For example, as shown below, the
Conference Controller window opens within the Applications shutter and provides you with a
set of options to operate the 5310 Conference Unit with the 5235 IP Phone. For more
information, see Using the 5310 IP Conference Unit on page 36
-8-
Customizing Your Phone
Using the Superkey Softkey to Program
Using the keypad
Depending on the context, the 5235 IP Phone’s keypad allows you to enter only
numbers, or numbers, letters, and some special characters. On the 5235 IP Phone, you
can dial
• Extension numbers
• Phone numbers (PSTN numbers)
• IP addresses
• SIP URLs
• User ID names.
Letters correspond to those on the keypad, and characters to the table below. A flashing
cursor indicates the position of the character you are entering. The cursor automatically
advances after one second, or if you press a different keypad key.
To enter letters and special characters:
• Rapidly press the appropriate number key until the desired character appears on the
display.
To enter an uppercase letter:
(UP) before entering the letter. Press
• Press
lowercase mode.
(DOWN) to return to
To delete the character last entered:
• Press the <−−− softkey.
Table 2: Letter and Character Entry
Press
Dial Pad
Key
Once
1
1
space
?
!
2
2
a
b
c
3
3
d
e
f
4
4
g
h
i
5
5
j
k
l
6
6
m
n
o
7
7
p
q
r
8
8
t
u
v
9
9
w
x
y
z
0
0
+
&
%
$
\
“
*
*
.
=
:
/
;
,
–
#
#
@
(
)
[
]
<
>
Twice 3 Times 4 Times 5 Times 6 Times 7 Times 8 Times 9 Times
-9-
~
|
s
_
5235 IP Phone SIP User and Administrator Guide
Ringer Volume Control
To adjust the ringer volume while your phone is ringing:
• Press
(UP) or
(DOWN).
To adjust the ringer volume on your phone while your phone is idle:
1. Press Superkey, and then press >> until SETTINGS & OPTIONS? appears.
2. Press OK, and then press Next until RINGER SOUNDS? appears.
3. Press OK. SET RINGER VOLUME? appears.
4. Press YES. The phone rings.
(UP) or
(DOWN) to adjust the volume to the desired level, and then
5. Press
press SAVE. SET RINGER VOLUME? appears.
6. Press NO. SET RINGER PITCH? appears.
7. Do one of the following:
• To return to the main menu, press NO.
• To return to the default display, press Superkey.
Ringer Pitch Control
To adjust the ringer pitch on your phone:
1. Press Superkey, and then press >> until SETTINGS & OPTIONS? appears.
2. Press OK, and then press Next until RINGER SOUNDS? appears.
3. Press OK, and then press NO until SET RINGER PITCH? appears.
4. Press YES. The phone rings.
5. Press
(UP) or
(DOWN) to adjust the pitch to the desired level, and then
press SAVE. SET RINGER PITCH? appears.
6. Do one of the following:
• To return to the main menu, press NO.
• To return to the default display, press Superkey.
Handset Volume Control
To adjust the handset receiver volume when you are using the handset:
• Press
(UP) or
(DOWN).
Speaker Volume Control
To adjust the speaker volume when on a handsfree call:
• Press
(UP) or
(DOWN).
- 10 -
Customizing Your Phone
Display Contrast Control
You can adjust the brightness and display contrast either via the 5235 IP Phone volume
controls (when the phone is idle) or via Superkey settings.
To adjust the display contrast using the volume controls:
1. Repeatedly press the volume control buttons located below the speaker to adjust
the contrast. Press the up button (
) to increase contrast and the down button
(
) to decrease contrast.
Note: You can use this method only when the phone is idle. If the phone is ringing, this
action adjusts the ring volume. If the phone is in use, this action adjusts the handset,
headset and speakerphone volume.
OR
To adjust the display contrast using the Superkey softkey settings:
1. Press Superkey, and then press >> until SETTINGS & OPTIONS? appears.
2. Press OK, and then press Next until SETTING LCD CONTRAST AND
BRIGHTNESS? appears.
3. Press OK.
4. Press the scroll buttons ( ) to adjust the brightness and contrast of your screen. If
the arrow is disabled, you have adjusted the setting as far as possible in this
direction.
5. Press the Save button.
Display Language
To set the display language:
1. Press Superkey, then press >> until SETTINGS & OPTIONS? appears.
2. Press OK, and then press Next until LANGUAGE? appears.
3. Press OK, and then press NO until the desired language appears.
4. Once the desired language appears, press YES. LANGUAGE? appears on the
display.
5. Do one of the following:
• To return to the main menu, press EXIT.
• To return to the default display, press Superkey.
Cleaning Your Touch Screen
To clean your touch screen:
1. Press Superkey, then press >> until CLEAN MODE? appears.
2. Press OK.
3. Clean the screen with a soft cloth.
4. Press Cancel to leave Clean Mode.
- 11 -
5235 IP Phone SIP User and Administrator Guide
Calibrating Your Screen Display
1. Press Superkey, then press >> until SCREEN CALIBRATION? appears.
2. Press OK.
3. Tap the center of the target with the stylus.
4. Continue tapping the center of the target as it moves around your screen.
If the screen calibration is correct, the system displays “Screen calibration was
successful”. At this point, press OK.
If the screen calibration is incorrect, the system displays “Screen calibration failed.
Calibration will be repeated in 5 seconds”.
Personal Keys
Personal keys provide one-touch access to Speed Dial, Shared Lines, Call Logs,
Headset, Phonebook, Do Not Disturb, Forwarding, PC Application, and Advisory
Message features. You can program any Personal key as a Speed Dial key for onetouch dialing. You can also view, modify, or delete the information programmed on a
Personal key.
Note: You cannot change your Personal keys settings while on a call.
Note: You can use the Web Configuration Tool to easily program, edit, and delete
programmable key information. For key programming settings, instructions, and
phone layouts, refer to the About the Key Programming Page topic in the
Advanced Features section of the Web Configuration tool online help. Also see
Using Advanced Features on page 22. Instructions for programming personal
keys using the phone itself are supplied in the following sections.
For information about programming shared line keys, see Shared Lines and Keys on
page 26.
View Speed Dial Key Programming
To view the current programming on a Personal key:
•
Access the Key Programming page of the Web Configuration Tool
Program a Speed Dial Key
To program a Personal key as a Speed Dial key:
1. Press Superkey, and then press >> until PROGRAM MEMORY KEYS? appears.
2. Press OK. SELECT A KEY appears.
3. Press the Personal key you wish to program. The associated programming
information appears on the display. If the key is not programmed, UNUSED KEY
appears.
4. Do one of the following:
• If the selected key is currently programmed, press DELETE or EDIT. ENTER
NUMBER appears.
- 12 -
Customizing Your Phone
• If the selected key is currently programmed as a different feature key, press
MDFY TO SPEEDDIALKEY to modify the key to a Speed Dial key. ENTER
NUMBER appears.
• If the selected key is not currently programmed, press ADDNEW. ENTER
NUMBER appears.
5. Do one of the following:
• If you want to enter a name, press NAME.
• If you want to enter a SIP URL or an IP address, press URL.
Note: Press <−−− to delete characters.
6. Enter the destination information, and then press SAVE. KEY SAVED appears.
7. Press OK. PROGRAM MEMORY KEYS? appears.
8. Do one of the following:
• To program additional Speed Dials, press OK. SELECT A KEY appears.
• To return to the default display, press Superkey.
Note: If the number you are calling requires an intermediate Long Distance Carrier
number to be dialed before the phone number, you can program a Speed Dial number
for the Carrier. After pressing the Speed Dial number for the carrier, wait for connection
to the Carrier. When connected, press the Speed Dial number for the party you are
calling to send the DTMF (touchtone signals) to the Carrier.
Note: If the Speed Dial number you want to program requires pauses (for example, if
you normally dial a main number, wait for a prompt, and then dial an extension) you can
program them into a Speed Dial key by entering a comma to represent a one-second
pause. For example, to dial main number 592-2122 and then enter extension 111 after a
3-second pause, program a Speed Dial number as follows: 5922122,,,111
Programming Features in Speed Dial Keys
For Sylantro and Broadworks deployments, you can program feature access codes that
require additional user input as Speed Dial keys. To access the feature directly, simply
enter the feature access code (for example, *67) as the Speed Dial number in the Key
Programming page of the Web Configuration tool. To access the feature and then have
the set wait for your manual input, enter the feature access code followed by a semicolon (for example, *67; )
Delete a Speed Dial Key
To delete a Speed Dial key:
1. Press Superkey, and then press >> until PROGRAM MEMORY KEYS? appears.
2. Press OK. SELECT A KEY appears.
3. Press the Personal key whose programming you want to delete. The associated
programming appears.
4. Press DELETE. DELETE ITEM? appears.
5. Press YES. UNUSED KEY appears.
6. To return to the default display, press Superkey.
- 13 -
5235 IP Phone SIP User and Administrator Guide
Making and Answering Calls
Making Calls
You can make and receive calls using the handset, headset or handsfree speaker. You
can dial by extension number or phone number, user ID name, SIP URL, or IP address.
You can also dial a Call Logs or Phonebook entry.
If you are registered with a SIP Service Provider and want to dial a “regular” phone
number, your SIP Service Provider must provide access to the PSTN. To dial a SIP user
name or extension number, you must be registered with a SIP Service Provider. For
more information, contact your Administrator.
Dial by Number
1.
Lift the handset (optional).
2.
If you want to use a line other than Line 1, press a Line key.
3.
Do one of the following:
• Dial the number.
• Press a Speed Dial key.
• Press REDIAL.
4.
Press DIAL or # (the pound key).
Dial by Name
To dial by a user ID name, you must be registered with a SIP Service Provider.
1. Lift the handset (optional).
2. Press NAME.
3. Enter the name of the party you want to call.
Note:
If the name has more than 40 characters, only the last 40 characters appear
on the display.
4. Press DIAL or # (the pound key).
Dial by SIP URL or IP Address
1. Lift the handset (optional).
2. Press URL, then enter the SIP URL or IP address of the party you want to call.
Note: If the SIP URL exceeds 40 characters, only the last 40 characters appear.
3. Press DIAL or # (the pound key).
- 14 -
Making and Answering Calls
Dial by Phone Book Entry
1. Press Superkey, and then press >> until PHONE BOOK? appears.
2. Press OK. PHONE BOOK <number of items> appears on the display.
3. Press
(UP) and
(DOWN) to navigate to the entry you want to call.
4. Press DIAL or # (the pound key).
5. Lift the handset (optional).
Note: To dial from your Phone Book using the Web Configuration Tool, access the
tool’s Phone Book page (see Accessing the Web Configuration Tool on page 6).
Dial by Call Logs Entry
1. Press Superkey, and then press >> until CALL LOGS? appears.
2. Press OK, and then press Next to navigate to the desired log type (Missed Calls,
Answered Calls or Outgoing Calls).
3. Press OK. The number of calls appears.
4. Press
(UP) and
(DOWN) to navigate through the logged call entries.
5. Press DIAL or # (the pound key). The log is dialed and the phone returns to the
default display.
6. Lift the handset (optional).
Redial
1. Lift the handset (optional).
2. Press REDIAL.
.
Calling and Called Party Display
SIP phones display the true (programmed) identity of the called/calling party rather than
the standard number/name display.
- 15 -
5235 IP Phone SIP User and Administrator Guide
Answering Calls
Incoming calls ring Line 1, if all lines are free, or the next available line. If all lines are
busy and Call Forward – Busy is not enabled (see Enable/Disable Call Forward on page
18), callers hear a busy signal.
When the phone rings, the Ring/Message Indicator and the associated Line key flash,
and the name of the caller appears in the information area.
Answer a Call
To answer a call, do one of the following:
• For handset mode, lift the handset.
• For headset mode, press the Headset key, then press the flashing Line key.
• For handsfree mode, press
(SPEAKER) or press the flashing Line key.
For more information on handset, handsfree (Speaker) or headset calls, see Handset,
Handsfree and Headset Modes on page 24.
Auto Answer
You can use Auto Answer to automatically answer incoming calls in handsfree or
headset mode.
To enable or disable Auto Answer:
• Access the Feature Configuration page of the Web Configuration (see Accessing
the Web Configuration Tool on page 6).
To answer an Auto Answer call:
• Begin speaking when the call arrives.
To end an Auto Answer call, do one of the following:
• Press
(CANCEL).
• Wait for the caller to hang up.
Answer a Call Waiting
The 5235 IP Phone allows a maximum of seven calls waiting while you are on a call.
New calls wait on the next free line. When a new call arrives, you hear a call waiting
tone, the name of the new caller appears, and the corresponding Line key flashes. If all
lines are busy, callers hear a busy signal.
To answer a waiting call:
• Press the flashing Line key of the call waiting. The current call is put on hold, and
you are connected to the new caller.
To return to the original call:
• Press the associated flashing Line key.
- 16 -
Call Handling
Call Handling
Hold
The 5235 IP Phone supports a maximum of eight held calls at the same time.
When you place a call on hold, or when another party puts you on hold, the on-hold
beep reminds you that you are holding or on hold. If the handset is in its cradle, you hear
the beep through the handsfree speaker. You can turn off this beep, if desired.
Note: You cannot change your hold settings while on a call.
Hold a Call
• Press HOLD. The associated Line key flashes.
Retrieve a Call from Hold
• Press the associated flashing Line key. The Line key changes from flashing to lit
solid.
Change On-Hold Settings
• Access the Feature Configuration page of the Web Configuration (see Accessing
the Web Configuration Tool on page 6).
Call Forward
Call Forward redirects incoming calls to your voice mailbox (by default) or to an alternate
number. Choose from the following Call Forward options:
• Call Forward – Always redirects all incoming calls
• Call Forward – No Answer redirects calls if you don’t answer after the programmed
number of rings (1 – 99)
• Call Forward – Busy redirects calls when all lines are busy.
All Call Forward options are OFF by default. You can turn on Call Forward No Answer
and Call Forward Busy at the same time.
Note: You cannot change your Call Forward settings while on a call.
Note: To program and enable or disable Call Forward using the Web Configuration
Tool, access the tool’s Feature Configuration page (see Accessing the Web
Configuration Tool on page 6).
- 17 -
5235 IP Phone SIP User and Administrator Guide
Program Call Forward
1. Press Superkey, and then press >> until SETTINGS & OPTIONS? appears.
2. Press OK. CALL FORWARDING? appears.
3. Press OK. FWD ALWAYS: <current status> appears.
4. Press Next to navigate to the desired Call Forward option.
5. Press OK to select the desired Call Forward option.
6. Press REVIEW. The current forwarding destination appears. If no forwarding is
programmed, the top line of the display is blank.
• For Call Forward No Answer option only, press OPTIONS, enter the number of
desired rings (1 – 99) before a call is forwarded, and then press SAVE.
7. Press CHANGE, and then do one of the following:
• To enter a URL as the destination, press URL, and then enter the URL.
• To enter a name as the destination, press NAME, and then enter the name.
8. Press SAVE. After the information is saved, the same Call Forwarding option
appears on the display with its new status. Note: You can disable this display using
the Display Control section of the Feature Configuration page of the Web
Configuration Tool.
9. To return to the default display, press Superkey.
Enable/Disable Call Forward
1. Press Superkey, and then press >> until SETTINGS & OPTIONS? appears.
2. Press OK. CALL FORWARDING? appears.
3. Press OK. FWD ALWAYS: <current status> appears.
4. Press Next to navigate to the desired Call Forward option.
5. Once the desired Call Forwarding option appears, press TURNON or TURNOFF to
enable or disable the Call Forwarding option. The Call Forwarding option and its
new status appears on the display, if the display option is enabled on the Feature
Configuration page of the Web Configuration Tool.
6. Press OK, and then press Superkey to return to the default display.
Call Transfer
You can transfer an active call to another party (one line must be free on your phone).
The 5235 IP Phone supports eight lines. If all lines are busy on your phone, no calls can
be transferred.
Note: During a conference call, any party can perform a call transfer when one line on
the phone that initiated the conference call is not in use. For conference call
information, see Conference Call (Three-Way) on page 19.
Transfer a Call to an Unconnected Third Party
1. While on a call, press
(TRANS/CONF). The call is put on hold.
2. Press a free Line key.
- 18 -
Call Handling
3. Call the party to whom you want to transfer the call, and then do one of the
following:
• To talk to this party, wait until the connection is established, speak to the party,
(TRANS/CONF) or press TRANSFR and then hang up. This is an
press
Attended Call Transfer.
• To transfer the call without speaking to this party, immediately press
(TRANS/CONF) or press TRANSFR and then hang up. The held call will be
transferred to the call in progress. This is an Unattended Call Transfer.
• To cancel the transfer, press
(CANCEL). You are returned to the held call.
Transfer a Call to a Third Party Already on Hold
1. While on a call, press
(TRANS/CONF). The call is put on hold.
2. Press the Line key of the call on hold, and then press
(TRANS/CONF).
3. Hang up.
Conference Call (Three-Way)
When two parties are connected on a call, either of those parties can originate a threeway conference by adding a third party to the call in progress. Once three parties are
connected, no more parties can be added to that call.
A party can be involved in more than one three-way conference call at a time, but the
calls cannot be merged. For example, A and B are on a call. A adds C to create threeway conference call ABC. B adds D to the call with A to make conference call ABD. ABC
and ABD remain separate– D is not added to conference call ABC.
Note: During a conference call, any party can perform a call transfer when one line on
the phone that initiated the conference call is not in use. For call transfer
information, see Call Transfer on page 18.
Add a Third Party to a Call in Progress
1. Press
(TRANS/CONF). The current call is put on hold.
2. Press a free Line key, and then do one of the following:
• Dial the number.
• Press a Speed Dial key.
• Press REDIAL.
3. Press DIAL.
4. When the new party answers, press the CONF softkey. The call put on hold in step
1 is connected to the call in progress.
Note: If the new party does not answer, press
party.
- 19 -
(CANCEL) twice to return to the held
5235 IP Phone SIP User and Administrator Guide
Add a Party On Hold to a Call in Progress
1. Press
(TRANS/CONF). The current call is put on hold.
2. Press the Line key of the party already on hold.
3. Press
(TRANS/CONF). The call put on hold in step 1 is connected to the call
in progress.
Leave a Conference Call
Do one of the following:
• Hang up.
• Press HANGUP.
• Press
(CANCEL).
Note: If any party hangs up, the call remains connected.
Messages - Advisory
An advisory message appears on the display of your phone to inform people calling you
of your whereabouts.
Create an Advisory Message
• Access the Feature Configuration page of the Web Configuration Tool (see
Accessing the Web Configuration Tool on page 6).
Enable/Disable your Advisory Message
To enable or disable an advisory message:
1. Press Superkey, and then press >> until SETTINGS & OPTIONS? appears.
2. Press OK, and then press Next until ADVISORY MESSAGES? appears.
3. Press OK. The first of several advisory messages appears.
4. Press
(UP) or
(DOWN) to navigate to the desired message.
5. Press TURNON or TURNOFF to enable or disable the message. When turned on,
the Advisory Message key is lit.
6. Do one of the following:
• To return to the main menu, press EXIT.
• To return to the default display, press Superkey. The advisory message
alternates with the date and time on the default display.
Note: To enable/disable advisory messages using the Web Configuration Tool, access
the tool’s Feature Configuration page (see page 6).
- 20 -
Call Handling
Messaging – Voice Mail
Your Administrator configures your voice mail information so you can receive and
access voice mail messages. The Ring/Message Indicator flashes to indicate waiting
messages.
Note: For administrative information on voice mail, see Voice Mail on page 33.
Access your Voice Mail Messages
1. Lift the handset (optional).
2. Press
(MESSAGE) and enter your voice mailbox number.
3. Follow the voice mailbox prompts.
- 21 -
5235 IP Phone SIP User and Administrator Guide
Using Advanced Features
Do Not Disturb
Do Not Disturb (DND) forwards all calls directly to your voice mailbox so that a ringing
phone will not disturb you. If Do Not Disturb is enabled and you do not have a voice
mailbox set up, callers hear a busy signal.
Note: When Do Not Disturb is enabled, *DND ON* alternates with the date on the
phone’s display. If both Call Forward and Do Not Disturb are on, *DND ON*
alternates with the time on the display.
Enable/Disable Do Not Disturb
1. Press Superkey, and then press >> until SETTINGS & OPTIONS? appears on the
display.
2. Press OK, and then press Next until DO NOT DISTURB? appears.
3. Press OK. DO NOT DISTURB <current status> appears.
4. Press TURNON or TURNOFF to enable or disable Do Not Disturb. After the
information is saved, DO NOT DISTURB <new status> appears.
5. Do one of the following:
• To return to the main menu, press EXIT.
• To return to the default display, press Superkey.
Note: To enable or disable Do Not Disturb using the Web Configuration Tool, access
the tool’s Feature Configuration page (see Accessing the Web Configuration
Tool on page 6).
Note: You can disable the status display using the Display Control section of the
Feature Configuration page of the Web Configuration Tool.
Call Logs
Call Logs keeps a record of your missed, answered and outgoing calls. The 5235 IP
Phone logs the ten most recent missed, answered, and outgoing calls. The most recent
call appears at the top of each log.
Call Logs record party name, number, SIP URL or IP address, the call duration, and the
time and date of each call. When you have missed incoming calls, the number of calls
missed replaces the date on your phone’s display. You can disable this display using the
Display Control section of the Feature Configuration page of the Web Configuration
Tool.
Note: Call log information is saved automatically every 4 hours. If you reset your phone
in that 4-hour interval, any call logs generated during that time will not be stored.
- 22 -
Using Advanced Features
View a Call Log Entry
1. Press Superkey, and then press >> until CALL LOGS? appears.
2. Press OK, and then press Next to navigate to the desired log type (Missed Calls,
Answered Calls or Outgoing Calls).
3. Press OK. The number of calls appears.
4. Press
(UP) and
(DOWN) to navigate through the logged call entries.
5. When the desired entry appears, press DETAIL, and then press << and >> to view
the entry information.
6. When you have finished, press DONE.
7. Press Superkey to return to the default display.
Note: To view Call Log entries using the Web Configuration Tool, access the tool’s Call
Logs page (see Accessing the Web Configuration Tool on page 6).
Delete a Call Log Entry
Note: You can delete all entries in a Call log using the Delete All button on the Call
Logs page of the Web Configuration tool.
To delete selected entries in a call log:
1. Press Superkey and then press >> until CALL LOGS? appears on the display.
2. Press OK, and then press Next to navigate to the desired log type (Missed Calls,
Answered Calls or Outgoing Calls).
3. Press OK. The number of calls appears.
4. Press
(UP) and
(DOWN) to navigate through the logged call entries.
5. When the desired entry appears, press DELETE. CONFIRM DELETE? appears.
6. Press YES. The log is deleted.
7. Press Superkey to return to the default display.
Call a Call Logs Entry
• See Dial by Call Logs Entry on page 15 to quickly dial a Call Logs entry.
Call Forking
You can register your SIP ID with several SIP sets and have all configured sets ring
simultaneously. The indicator lamps of all configured aliases will flash until the call is
answered, and then all lamps except the answering set are extinguished. All Mitel SIP
phones support call forking.
- 23 -
5235 IP Phone SIP User and Administrator Guide
Handset, Handsfree and Headset Modes
Switch between Handset and Handsfree
To go from handset to handsfree mode:
1. Press
(SPEAKER).
2. Hang up the handset. Use the handsfree speaker to communicate with your party.
To go from handsfree to handset mode:
• Lift the handset, and use it to communicate with your party.
Switch between Handset and Headset
To go from handset to headset mode:
1. Press Headset. The Headset key is highlighted.
2. Hang up the handset. Use the headset to communicate with your party.
To go from headset to handset mode:
1. Lift the handset.
2. Press the Headset key. The Headset key turns OFF. Use the handset to
communicate with your party.
Switch between Headset and Handsfree
To go from headset to handsfree mode:
• Press Headset. The Headset key turns OFF. Use the handsfree speaker to
communicate with your party.
To go from handsfree to headset mode:
• Press Headset. The Headset key is highlighted. Use your headset to communicate
with your party.
Muting a Call
To speak through the microphone so your party can hear you:
• Press
(Microphone). The
(Microphone) key turns ON.
To turn Mute on so your party cannot hear you:
• Press
(Microphone) again. The
(Microphone) key turns OFF.
- 24 -
Using Advanced Features
Phone Book
The Phone Book is a scrollable list of contacts from which you can make a call. The
5235 IP Phone holds a maximum of 60 Phone Book contacts.
Phone Book entries contain an automatic index number, the contact’s name (maximum
of 20 characters) and a number, SIP URL, or IP address.
Note: To create, modify, or make calls from your Phone Book using the Web
Configuration Tool, access the tool’s Phone Book page (see Accessing the Web
Configuration Tool on page 6).
Note: You cannot change your Phone Book settings while on a call.
Create a Phone Book Entry
1. Press Superkey and then press >> until PHONE BOOK? appears.
2. Press OK. PHONE BOOK: <number of items> appears.
3. Press
(UP) and
EMPTY appears.
(DOWN) to navigate through the entries until ENTRY
4. Press ADDNEW. PROGRAM ADDRESS? appears.
5. Press YES, and then enter the IP address or SIP URL of the contact.
Note: Press <−−− to delete characters.
6. Press SUBMIT. After the information is saved, PROGRAM NAME? appears.
7. Press YES, and then enter the name of the contact.
8. Press SUBMIT. After the information is saved, the name of the contact appears.
9. Press Superkey to return to the default display.
Modify a Phone Book Entry
1. Press Superkey, and then press >> until PHONE BOOK? appears.
2. Press OK. PHONE BOOK: <number of items> appears.
3. Press
(UP) and
(DOWN) to navigate to the entry you want to modify.
4. Press CHANGE, and then press EDIT. PROGRAM ADDRESS? appears.
5. Do one of the following:
• To modify an address or a SIP URL, press YES, enter the address or SIP URL,
and then press SUBMIT. After the information is saved, PROGRAM NAME?
appears.
• To modify a name, press NO. PROGRAM NAME? appears. Press YES, enter
the name, and then press SUBMIT. After the information is saved, the modified
name appears.
6. Press Superkey to return to the default display.
- 25 -
5235 IP Phone SIP User and Administrator Guide
Delete a Phone Book Entry
1. Press Superkey, and then press >> until PHONE BOOK? appears.
2. Press OK. PHONE BOOK: <number of items> appears.
3. Press
(UP) and
(DOWN) to navigate to the entry you want to delete.
4. Press CHANGE, and then press DELETE. CONFIRM DELETE? appears.
5. Press CONFIRM. The entry is deleted, and ENTRY EMPTY appears.
6. Press Superkey to return to the default display.
Call a Phone Book Entry
• See Dial by Phone Book Entry on page 15 to call a Phone Book entry.
Shared Lines and Keys
There are three types of shared lines:
•
SIP: basic shared line with limited features (supports call forking but does not
have LED activity and lines are not linked. This type of shared line is available in
normal SIP mode).
• SIP_BLA line type: server-enhanced Sylantro Bridged Line Appearance line
type
• SIP_SCA line type: server-enhanced Broadworks Shared Call Appearance line
type
BLA and SCA line types allow calls and lines to be shared by multiple users. A SIP
server provides support for call presentation to multiple phones, call state notifications,
and access control. These two line types require the set to be in SIP Enhanced mode.
(See Using SIP Enhanced Mode on page 33.)
The SIP Enhanced mode shared lines are shared among users but only the user who
initiates activity on the line has full control over it. For example, if a user initiates a
conversation on a shared line, other users can not affect that conversation. If the shared
line is Ringing, or on Hold, any share user can pick up the line and be connected to the
calling/held party.
An exception to this scenario occurs when the server is configured to allow line seizure
by multiple lines. Mitel SIP phones support multi-call server programming.
Requirements for making calls and picking up held calls from shared lines are the same
as normal (non-shared) lines.
Shared Line Programming Requirements:
• Your Administrator must create a user entry (on the User List Config page of the
Web Configuration tool) for the user with whom you want to share a line.
• Your Administrator must configure the type of shared line (SIP, BLA, or SCA) in
the Line Type field on the User List Config page.
• Your Administrator must enable SIP Enhanced mode (on the Advanced
Features page) before SIP_BLA and SIP_SCA modes can be configured.
- 26 -
Using Advanced Features
Programming Shared Line Keys
Note: For complete key programming settings, instructions, and phone layouts, refer to the
About the Key Programming Page topic in the Advanced Features section of the Web
Configuration tool online help.
1. Access the Key Programming page of the Web Configuration Tool.
2. Click the Key Number of the key you want to assign as a shared line.
3. From the Feature list, select Shared Line.
4. From the Context list, select the User ID with which to associate this key.
5. Enter a label/description for this key (optional).
6. Click Apply to apply the changes.
Line Key Status
Shared lines display the following indicator lamps:
Line Status
Prime Line Key
Appearance
Trying
Highlighted
When a user initiates a call on a shared line, the Line Key
indicator for that line and all shared lines are highlighted.
Active
Highlighted
When a call has been successfully connected, the Line
Key indicator for that line and all shared lines are
highlighted.
Held
Flashing Quickly
When a user puts another party on hold, the Line Key
indicator of that line and all shared lines flashes quickly.
Alerting
Flashing
When a call is incoming, the Line Key indicator of the
called line and all shared lines flashes.
Description
RSS (Web) Feed
Web feeds are text formats used to deliver information such as News and weather
reports. Your Mitel SIP Phone can act as a web feed reader, displaying the feed on Line
1 of the phone display when the phone is idle. You can program one or more keys on
your phone to display a web feed or to display your own customized message
(branding). Use the Key Programming Page in the Web Configuration Tool to program
one or more RSS Feed keys. For more information, refer to the Web Configuration Tool
Online Help.
Enable/Disable RSS Feed
Once an RSS Feed key is programmed, press the key to display the feed. The LED on
the key will light up and remain lit while the RSS feed scrolls continuously across Line 1
of your phone display. Press the key again to stop the feed.
Note: If your Administrator has programmed a global RSS feed or branding message
for your phone, this text will be displayed when your phone is idle. When one of
your own personal RSS Feed keys is enabled, it will override any global feed set
by your Administrator for your phone.
- 27 -
5235 IP Phone SIP User and Administrator Guide
Time and Date
A Simple Network Time Protocol (SNTP) server (version 4 or later) provides your phone
with the date and time. Your Administrator configures your time zone once using the
Web Configuration Tool. Your phone automatically adjusts to Daylight Savings.
If an SNTP server is not available in your system setup, you can modify the time and
date using your phone or the Date/Time page of the Web Configuration Tool (see
Accessing the Web Configuration Tool on page 6). For more information, contact your
Administrator.
Note: You cannot change your time and date settings while on a call.
Note: If your phone loses power, the modified time and date are not saved.
Change the Time and Date
Important: Use this procedure only if an SNTP server is not provided. If an SNTP
server is not available, you must reprogram these settings every time the
phone reboots.
1. Press Superkey, and then press >> until SETTINGS & OPTIONS? appears.
2. Press OK, and then press Next until TIME AND DATE? appears.
3. Press OK. SET TIME? appears.
4. Do one of the following:
• To change the time, press YES. 12 OR 24 HR FORMAT? appears. Proceed to
step 5.
• To change the date, press NO. SET DATE? appears. Proceed to step 9.
5. Do one of the following:
•
To enter the time in a.m./p.m. format, press 12.
•
To enter the time using the 24-hour clock, press 24.
6. Enter the time (for example, 1236 for 12:36; 0220 for 02:20), and then press
SUBMIT.
7. (For a.m./p.m. only) Press AM or PM. SET TIME? appears with the new time.
8. Press NO. SET DATE? appears.
9. Do one of the following:
• To change the date, press YES, and then proceed to step 10.
• To return to the main menu, press NO, and then proceed to step 11.
10. Enter the date (for example, enter 161204 for 16 December 2004), and then press
SUBMIT. SET DATE? appears with the new date.
11. Do one of the following:
• To return to the main menu, press NO.
• To return to the default display, press Superkey.
- 28 -
Administrator Tools
Administrator Tools
This section is the SIP Administrator’s reference to Superkey menu interface
configuration options. Where applicable, it references the appropriate page(s) of the
Web Configuration Tool.
Note: Some procedures can only be completed from the Web Configuration Tool.
To access the referenced pages of the Web Configuration Tool, see Accessing the Web
Configuration Tool (page 6).
To get help with the Web Configuration Tool administrative procedures and
programming, see Accessing the Web Configuration Tool Online Help (page 3).
SIP Administrator Phone Passwords
To log in for the first time as an Administrator, use the default administrator name and
password. Change these passwords as soon as possible to prevent unauthorized
changes to the phone.
For privacy reasons, an asterisk ( * ) appears for each character you enter.
Table 3: Default Administrator User Names and Passwords
Phone
Default
Administrator Name
Default Administrator
Password
admin
5235
5235 IP Phone
Change Phone Passwords
To change user or administrator passwords:
• Access the Users & Passcodes page of the Web Configuration Tool.
SIP User Accounts
A SIP user account includes a user name and password, and allows the user to register
with the SIP Service Provider.
Configure/Modify a SIP User account
• Access the User List Config page of the Web Configuration Tool.
- 29 -
5235 IP Phone SIP User and Administrator Guide
View a User Name
1. Press Superkey.
2. Press the Line 3 key. The user display name (top) and user name (bottom)
appears.
3. Press Superkey to return to the default display.
Device Parameters
To view the software version and the MAC address:
1. Press Superkey, and then press >> until ADMIN TOOLS? appears on the display.
2. Press OK. DEVICE PARAMETERS? appears.
3. Press OK. SOFTWARE VERSION appears.
4. View either the software version or the MAC address.
• To view the software version, press REVIEW (the current software version
appears), then press OK. SOFTWARE VERSION reappears.
• To view the MAC address, press NEXT (MAC ADDRESS appears), then press
REVIEW. The current MAC address appears. Press OK. MAC ADDRESS
reappears.
5. Do one of the following:
• To return to the main menu, press EXIT.
• To return to the default display, press Superkey.
Note: You can also view the MAC address using the Line 1 key (see View the IP and
MAC Addresses on page 31).
Protocols
For information about supported communication and media protocols, access the Web
Configuration Tool online Help (see Accessing the Web Configuration Tool Online Help
on page 3).
Enable/Disable Protocols
To enable/disable protocols using the Web Configuration Tool:
• Access the tool’s Protocols page.
Note: To access the Web Configuration Tool, HTTP must be enabled. If HTTP is
disabled and you need to access the tool, enable HTTP through the Superkey
Menu Interface (see procedure that follows below).
To enable/disable protocols using the Superkey Menu Interface:
1. Press Superkey, and then press >> until ADMIN TOOLS? appears on the display.
2. Press OK, and then press Next until ACCESS PROTOCOLS? appears on the
display.
- 30 -
Administrator Tools
3. Press OK, enter your administrator password, and then press SUBMIT. HTTP
<current status> appears on the display.
4. Do one of the following:
• To enable HTTP, press TURNON.
• To disable HTTP, press TURNOFF.
• To enable or disable TFTP, press NEXT.
5. Repeat steps 3 and 4 for TFTP, Telnet, SNMP and SRTP. After you enable or
disable a protocol, that protocol and its new status appears on the display.
6. Do one of the following:
• To return to the main menu, press EXIT.
• To return to the default display, press Superkey.
SRTP Call Encryption Indicator
For information about the Call Encryption setting, see Call Encryption Indicator on page
3. Also refer to the About the Protocols Page topic of the Administrator’s Web
Configuration Tool Online Help (see page 3).
Viewing/Modifying the Network Settings
View the IP and MAC Addresses
To view the phone’s IP and MAC addresses:
1. Press Superkey, and then press the Line 1 key. The IP and MAC addresses
appear.
2. Press Superkey to return to the default display.
Modifying Network Settings
To modify network settings using the Web Configuration Tool:
• Access the Network Configuration page of the Web Configuration Tool.
To modify network settings using the Superkey Menu Interface
1. Press Superkey, and then press >> until ADMIN TOOLS? appears on the display.
2. Press OK, and then press Next until NETWORK SETTINGS? appears.
3. Press OK, enter your administrator password, and then press SUBMIT.
4. Press NEXT until the network configuration settings you want to change appear.
5. Press REVIEW to view the current settings of the selected setting, and then do one
of the following:
• (Optional) To enable or disable DHCP, press TURNON or TURNOFF.
• To change a value, press CHANGE, enter the new value, and then press
SUBMIT. After the information is saved, the next setting appears.
• To leave a value as it is, press EXIT or NEXT.
- 31 -
5235 IP Phone SIP User and Administrator Guide
6. Repeat steps 4 and 5 until all desired changes have been made.
7. Press Superkey to return to the default display.
8. For the settings to take effect, reboot the phone (i.e. unplug the power source from
the phone, and then plug the power source back in).
Upgrade the Phone’s Firmware
IMPORTANT:If you are upgrading from a previous load, please ensure you are following
the correct upgrade procedure as outlined in the latest product Release Notes available
from the SIP Software Download Page. The SIP Software Download Page provides
access to the latest SIP firmware loads, upgrade procedures, and Release Notes.
To access the latest SIP firmware loads, upgrade procedures, and Release Notes:
1. In your browser, go to www.mitel.com, click Login, and log in to Mitel OnLine.
2. Move your cursor over Products, and select SIP Desktop Devices.
3. In “Related Links” click SIP Software Download Page for firmware loads or
Product Documentation to access the SIP documentation.
For detailed information about firmware upgrades:
• Access the About Firmware Updates Page in the Administrator’s Web Configuration
Tool Online Help (see page 3).
View the Firmware Version
To view the firmware version using the Web Configuration Tool:
• Access the Home Page of the Web Configuration Tool.
To view the firmware version using the Superkey Menu Interface
1. Press Superkey.
2. Press the Line 2 key. Both the main and boot firmware versions appear on the
display.
3. Press Superkey to return to the default display.
Upgrading the Firmware
To upgrade the firmware using the Web Configuration Tool:
• Access the Network Configuration and Firmware Update pages of the Web
Configuration Tool.
To upgrade the phone’s firmware through the Superkey Menu Interface:
1. Press Superkey, and then press >> until SETTINGS & OPTIONS? appears.
2. Press OK, and then press Next until UPGRADE FIRMWARE? appears.
3. Press OK. CHOOSE PROTOCOL appears.
4. Press the desired protocol (HTTP or TFTP), or press AUTO. BEGIN UPGRADE
NOW? appears.
- 32 -
Administrator Tools
5. Press CONFIRM. The downloading process begins and the phone reboots. This
process may take approximately 1 to 2 minutes. When the time and date appear on
the display, the download and reboot is complete and the phone is ready for use.
To upgrade the firmware from the boot program:
• Access the Configuring in the Main and Boot Programs topic in the Administrator’s
Web Configuration Tool Online Help (see page 3).
CAUTION: DO NOT remove power from the phone while firmware is downloading
or the phone is rebooting. This may result in severe damage to your phone.
Troubleshooting Tip: If your phone displays "SIP MAIN NOT FOUND", it is likely
that your system has experienced a power failure. The SIP Phone Boot firmware
"borrows" Flash sectors from the SIP Main area during firmware installation. At the end
of a normal installation, the sectors are restored without affecting SIP Main. However, if
power is removed during Boot installation, then SIP Main is erased and will have to be
reinstalled on the phone.
Automating Firmware Upgrades
You can configure phones to poll the server for new versions of firmware. When the
phone detects a firmware upgrade, it uploads the new version and stores it in memory.
When it is next idle, the phone reboots with the new firmware.
To automate firmware upgrades, your Administrator must set the Firmware Upgrade
option and a polling interval on the Firmware Update page of the Web Configuration
Tool. For programming options, refer to the online help supplied with the Web
Configuration Tool.
To upgrade firmware on multiple phones, refer to the Mass Deployment topic in the
Administrator Tools section of the Web Configuration Tool Online Help.
Using SIP Enhanced Mode
SIP Enhanced mode enables your 5235 phone to support server-enhanced shared lines
including Sylantro Bridged Line Appearance (BLA) and Broadsoft Shared Call
Appearance (SCA).
Note: After you enable SIP Enhanced mode on a phone, it becomes a dedicated SIP
phone. You can not toggle back to MiNET mode.
To enable SIP Enhanced mode:
1. From the Web Configuration Tool home page, click Advanced Features.
2. In the SIP Enhanced Mode list, select On.
3. Click Save and Reboot.
To enable SIP Enhanced mode in the Boot program, refer to Configuring Network
Settings > Configuring in the Main and Boot Programs > Boot Program Menu Options in
the Web Configuration Tool online help.
- 33 -
5235 IP Phone SIP User and Administrator Guide
Voice Mail
Voice mail for SIP-supported phones is server-based. For more information on the voice
mail system, contact the SIP Service Provider.
To configure voice mail on the 5235 IP Phone, access the SIP Configuration page of the
Web Configuration Tool or use the procedure below.
Configuring Voice Mail
To configure voice mail:
1. Press Superkey, and then press >> until ADMIN TOOLS? appears.
2. Press OK, and then press Next until NETWORK SETTINGS? appears.
3. Press OK, enter your administrator password, and then press SUBMIT.
4. Press NEXT until VOICE MAIL SERVER appears, and then press REVIEW.
5. Press CHANGE, enter the IP address of the voice mail server, and then press
SUBMIT. After the information is saved, VOICE MAIL SERVER appears.
6. Press NEXT. VOICE MAIL PORT NUM appears.
7. Press REVIEW, and then press CHANGE.
8. Enter the voice mail port number, and then press SUBMIT. After the information is
saved, VOICE MAIL PORT NUM appears.
9. Do one of the following:
• To return to the main menu, press EXIT.
• To return to the default display, press Superkey.
Adjust Daylight Savings
• Access the Network Configuration page of the Web Configuration Tool.
Configuration Files
The 5235 IP Phone supports configuration files for automatic programming. For
information about the configuration files, and about configuring multiple phones, access
the Administrator Tools > Phone Management topic in the Administrator’s Web
Configuration Tool online help.
Hot Line
When a Hot Line number, SIP URL or an IP address is set up, the 5235 IP Phone
automatically dials that number or address when taken off-hook.
For Hot Line programming instructions, access the Administrator Tools > Configuring
SIP Features section in the Administrator’s Web Configuration Tool online help.
- 34 -
Administrator Tools
Media Configuration
For programming instruction, access the Administrator Tools > Configuring Media
Settings topic in the Administrator’s Web Configuration Tool online help.
Main Program and Boot Program Configuration
Options
For information about additional configuration options available through the phone’s
main program (Superkey menu interface) or boot program, access the Configuring in the
Main and Boot Programs topic in the Administrator's Tools section of the Web
Configuration Tool Online Help.
Global RSS Feed
You can program a global RSS feed or branding message that will be displayed on Line
1 of Mitel SIP Phones when the phones are idle. You program the global RSS feed in
the Advanced Features section of the Web Configuration Tool. For more information,
refer to the Web Configuration Tool Online Help.
- 35 -
5235 IP Phone SIP User and Administrator Guide
USING THE 5235 IP PHONE WITH
5310 IP CONFERENCE UNIT
The 5235 IP Phone uses the 5310 IP Conference Unit for conferencing. You use the
Conference Controller to turn the conference unit off or on, to adjust the volume or to put
the conference unit into Presentation mode. You can only run one Conference Controller
session at a time. If the 5310 Conference Unit is not connected to the 5235, the
Conference Controller application is not available.
Access the Conference Controller
To access the Conference Controller:
• Open the Application shutter and press the Conference Controller label, or
• Open the Phone shutter and press the key programmed to the Conference
Controller application.
Turn the conference unit on and off
1. Verify that the conference unit is connected to the 5235 IP Phone.
2. Access the Conference Controller. For more information, see Access Conference
Controller.
3. Press Turn On/Turn Off.
Note: Use the same Touch Screen button to turn your conference unit on and off. The
button presents the appropriate option depending on the state of your conference unit
(Turn Off when the unit has already been turned on, and vice versa).
Adjust the conference unit volume
• Press Volume Up or Volume Down.
Place the conference unit in Presentation mode
Presentation Mode is used when only one individual is speaking to a group. If another
member in the group wishes to speak, you must disable Presentation Mode. Presentation
Mode minimizes extraneous noise.
• Press Presentation Mode.
Exit the conference controller
• Press Close.
Mute the conference unit
To mute the conference unit so that conversation in the meeting room cannot be heard
by individuals being conferenced:
• Press Mute.
- 36 -
Specifications
Specifications
For a complete list of supported features (including Sylantro and Broadsoft features) and
supported RFCs, access the Specifications topic in the Web Configuration Tool online
help.
Glossary
Term
Definition
DHCP
HTTP
ICP
ID
IP
LAN
MAC
PSTN
RSS
SIP
SNMP
SNTP
SRTP
TFTP
URL
VLAN
Dynamic Host Configuration Protocol
Hypertext Transfer Protocol
Integrated Communications Platform
Identification
Internet Protocol
Local Area Network
Media Access Control
Public Switched Telephone Network
Really Simple Syndication
Session Initiation Protocol
Simple Network Management Protocol
Simple Network Time Protocol
Secure Real-time Transport Protocol
Trivial File Transfer Protocol
Uniform Resource Locator
Virtual LAN
- 37 -