1
Introduction / Important Safeguards
Operator’s Manual
Part Number PR15494001
Issue New - 03/2017
Coti
Regulations/Directives
EC Declaration of Conformity
We
of
Crane Merchandising Systems (UK),
Pipsmore Park, Bumpers Farm Industrial Estate, Chippenham, Wiltshire, UK, SN14 6NQ
Declare that:
Type of Equipment:
Model Name:
Beverage Vending Machine
Coti
Has been designed and manufactured to comply with all essential requirements of the following
Regulations/Directives:
2006/95/EEC
The Low Voltage Directive and its amending directives
2004/108/EEC
The Electromagnetic Compatibility Directive
and its amending directives
REG. (EC) 1935/2004
REG. (EC) 10/2011
on materials and articles intended to come into contact with food relating
to plastic materials and articles intended to come into contact with food
stuffs
The Essential Requirements of the European regulations for CE marking application are:
1. Mechanical resistance and stability
2. Safety in case of fire
3. Hygiene, health and the environment
4. Safety in use
5. Protection against noise
6. Energy economy and heat retention
Tests have been performed by accredited certification bodies in accordance to the following specifications:
Low Voltage Directive
EMC Directive:
EN 60335-1:2002+A1:2004+A11:2004+A12:2006+A2:2006+A13:2008
EN 60335-2-75:2004+A1:2005+A11:2006+A2:2008+A12:2010
EN 55014-1:2006+EN55014+A1:2009+A2:2011
EN 55014-2:1997+A120
EN 61000-3-2:2006+A1/A2:200 EN 61000-3-3:2008
EN 61000-4-2:2009 EN 61000-4-3:2012 EN 61000-4-4:2004
EN 61000-4-5:2006 EN 61000-4-11:2010
With regard to hygiene for foodstuffs in location, the operator must comply with 852/2004/EEC which lays out
the general and specific hygiene rules to ensure a high level of consumer protection with regard to food safety.
Gillian White
Vice President, General Manager Global Coffee
Date: 01/01/2017
Operator’s Manual
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Introduction/Important Safeguards ............................................................. 2
Section 1 – Machine Specifications .............................................................. 4
Section 2 – Installation ................................................................................. 5
Section 3 – How to Vend a Drink ................................................................ 12
Section 4 – Cleaning and Refilling Procedures ........................................... 15
Section 5 – Service Keypad Functions ........................................................ 23
Section 6 – Programming Mode ................................................................. 25
Section 7 – Operator’s Programme ............................................................ 27
Section 8 – Dispense Pipe Lengths ............................................................. 36
Section 9 – Recommended Spare Parts ...................................................... 37
Section 10 – Error Messages and Simple Problem Solving ......................... 39
Section 11 – Decommissioning Your Machine ........................................... 42
The following Symbol is used throughout this Operator’s Manual:
Safety First! Take care, risk of personal injury.
Crane Merchandising Systems accepts no responsibility for damage caused to the
equipment through misinterpretation or misuse of the information contained in this
manual.
© Copyright 2017 Crane Merchandising Systems
Table of Contents & Safety
Table of Contents
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Introduction / Important Safeguards
Introduction
This manual provides you with guidance on the installation, daily operation and basic
programming of your Coti vending machine. Crane Merchandising Systems always recommend
that a trained technician service its equipment.
Crane Merchandising Systems are committed to continuous product improvement. This means
that the information within this document, although correct at time of publication may be
subject to change without prior notice.
Important Safeguards
Always follow these basic safety precautions when operating
or maintaining your machine:
1. Ensure that you and anyone who will operate or
maintain your machine have this manual available for
quick and easy reference and have read all instructions
carefully before commencing work.
2. Beware of Electricity. Certain maintenance operations
require your machine to remain connected and
switched on. Only trained personnel should carry out
these routines. Observation of safe working practices
in accordance with current regulations is necessary at
all times.
Important! Unless otherwise specified, always
disconnect your machine from electricity supply before
commencing work.
3. Do not operate your machine if any part is damaged
until a service technician has carried out necessary
repairs and ensured that it is safe.
4. Allow your machine to cool before handling or moving.
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6. If your machine should freeze up, call a service
technician to before switching it on.
7. Ensure that you are familiar with the most recent
Health and Safety at Work Electricity at Work
Regulations.
Important! This appliance is not intended for use by
persons (including children under 8 years old and the
infirm) with reduced physical, sensory or mental
capabilities, or lack of experience and knowledge,
unless they have been given supervision or instruction
concerning use of the appliance by a person
responsible for their safety, and they fully understand
the hazards involved.
Children should be supervised to ensure that they do
not play with the appliance.
Children must not carry out any cleaning or
maintenance of the machine.
Your machine is for indoor use only and because it is a
beverage vendor, should be sited in a clean and hygienic area.
Introduction / Important Safeguards
5. Never immerse your machine in water or any other
liquid and never clean it with a water jet.
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Section 1 – Machine Specification
Section 1 – Machine Specifications
Specifications
1.1 General
Height.................... 1830 mm
Width .................... 700 mm
Depth .................... 785 mm
1.2 Electrical Services
Voltage .................. 220 - 240 Volts AC
Current .................. 13 Amp Fused
Frequency ............. 50/60 Hz
Cup Capacity ......... 800* 7oz
*Approximate and are for guidance only.
1.3 Water Services
Pressure ................ 200 kPa (2 Bar) - 600 kPa (6 Bar)
Stopcock................ 15 mm BSP from rising main
1.4 Sound Levels
A-weighted sound pressure level is below 70dB.
All weights and dimensions are approximate and are for guidance only.
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Important! It is essential that any other personnel
responsible for installing and servicing your machine
understand the following:
1. The installation and commissioning of your machine
should only be carried out by a trained and authorised
service engineer.
2. All water and electrical services must be correctly and
safely connected in compliance with national and local
regulations.
3. All covers must be replaced securely and the machine
left in a safe condition.
2.1 Siting your Machine
1. Your machine is suitable for indoor use only. We
recommend that it be situated in an area with an
ambient temperature not below 10º C and not
exceeding 30º C. Your machine should be located near
services as detailed in section 1.
2. It must also not be sited in an area where a water jet
could be used.
3. Prior to placing your machine in its final location,
ensure that there is sufficient access space available
via passageways, stairs, lifts, etc.
Section 2 – Installation
Section 2 – Installation
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Section 2 – Installation
4. Ensure that access to the machine is restricted to
personnel who have knowledge and practical
experience of the appliance, in particular as far as
safety and hygiene are concerned.
5. To ensure adequate ventilation, 100 - 150 mm (4 - 6
inches) clearance must be allowed between the back
of the cabinet and the wall.
6. Remove all transit packing, installation kit and box
containing the cup turret tubes from the machine.
Check for visual signs of damage which may have
occurred during transit. If your machine is damaged or
any parts are missing you must contact the supplier
immediately.
7. Level your machine by adjusting the feet.
8. Ensure that the door opens and closes easily.
2.2 Connecting the Water Supply
1. Your machine should be situated within 1 metre of a
drinking water supply from a rising main, terminating
with a stop-tap with 15mm outlet pipe.
N.B. The water supply should comply with national and
regional regulations. (e.g. in the U.K. the Statutory
Instrument No.1147 - “Water, England and Wales” and
The Water Supply (Water Quality) Regulations 1989.
Dynamic water pressure at the stop-tap must be within
the limits 200 kPa - 600 kPa (2 - 6 Bar).
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N.B. Always use the new flexi-hose as supplied with
the machine when connecting your machine to the
water supply. Never re-use a flexi-hose.
3. Ensure that the seal is correctly fitted. Ensure that all
water supply fittings are tight.
4. Turn on the water supply at the stop tap and check for
leaks.
2.3 Connecting the Electrical Supply
Safety First! Your machine must be earthed. The
electrical safety of this appliance can only be
guaranteed if it is correctly and efficiently earthed, in
compliance with National and European regulations on
electrical safety. Always ensure that the earthing is
efficient. If you have any doubts, contact a qualified
technician to check the system. On no account should
it be earthed only to the water supply pipe.
The manufacturer declines all liability for damage
resulting from a system which has not been earthed.
On no account should it be earthed only to the water
supply pipe.
The appliance must be connected to mains protected
by a certified safety switch (double pole) with a
capacity appropriate for the application and in
Section 2 – Installation
2. Connect the flexi-hose (supplied with your machine) to
the water supply. Flush the system thoroughly before
connecting to the machine.
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Section 2 – Installation
compliance with National and European regulations on
electrical safety.
The appliance must be connected to a 220 - 230V
50/60Hz 13amp fused switched socket outlet, installed
to the latest edition of the IEE regulations, using a 3
pin BS approved 13 amp fused plug for UK and in
compliance with National and European regulations on
electrical safety in other countries
Important! If the mains lead becomes damaged in any
way it must be replaced by a lead available from the
manufacturer.
Important! If any internal fuses become damaged or
fail in any way they must be replaced by a special fuse
available from the manufacturer quoting the
information written on the label adjacent to the
relevant fuse-holder.
2.4 Commissioning Procedure
A trained installation engineer must carry out the following
procedure before your machine is used for the first time.
Ensure that the electrical and water services to the machine
are connected correctly. Check for leaks in the water supply.
1. Open the door of your machine.
2. Ensure that the waste bucket is fitted correctly. Clip
the level probe and overflow pipes to the rim of the
bucket.
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Important! Do not fill the tube directly above the cup
dispense position. Allow the cup turret motor to rotate
a full tube to the cup dispense position. Rotating the
cup turret by hand will damage the mechanism.
Note! If you are using paper cups, first inspect each
sleeve for damage to the cup rims. Damaged cups
must not be used.
4. The cup turret mechanism will index the first available
cups to the dispense position. Fill the remaining empty
cup stack with cups and replace the lid.
5. Press the Cup Test button [7], on
the Service Keypad and ensure that
a cup is ejected cleanly from the cup
drop unit.
6. All Models: The water inlet valve will open and the
heater tank will start to fill. Ensure that no water
overflows from the heater tank overflow pipe into the
waste bucket. Check the system for leaks.
Section 2 – Installation
3. Cup Turret. Unbox the cup tubes and lid and fit in
place then fill with the correct size cups for the cup
catcher fitted to your machine. Allow the cups to drop
into the tubes directly from the packaging. DO NOT
touch the cups with your hands.
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Section 2 – Installation
Note! The machine has a safety feature which will
allow the heater tank to fill for a maximum of two
minutes. If after power-up the heater tank has not
filled within this time, the mains power supply should
be switched off and then on again to reset the heater
tank time-out.
Important! Should the machine fail to fill correctly or
leak, turn off the water and power to the machine
before investigating the fault.
7. All Models: Rotate soluble/fresh
brew ingredient canister outlets to
upright position. The bean canister
needs to have the outlet slide in the
closed position before removal.
Place the canister into the canister
filling station located on the door
and fill canister with the correct
ingredient.
DO NOT place the canister on the
floor or overfill with ingredient.
Refit canister into machine ensuring
that it is returned to the correct position. Remember
to open the canister outlet slide once the canister is in
position.
8. If fitted, check that the coin mechanism operates
correctly. Fill the coin tubes. Ensure coin return
mechanism functions correctly.
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2.5 Further instructions relating to the safe operation and
maintenance of this machine are provided in the
following sections.
2.6 Warranty Card
Please complete and return the warranty card that comes
with the machine. Use the card to note any problems you
encountered during installation, your feedback helps us to
improve our products and services. Return the warranty card,
whether problems were encountered or not.
Section 2 – Installation
9. Operate the machine through its complete range of
selections to ensure that each vend is correctly
dispensed. Close the cabinet door. Ensure that the
machine is left in a clean and safe condition.
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Section 3 – How to Vend a Drink
Section 3 - How to Vend a Drink
The following example describes how to vend a Tea selection from a machine set to free vend.
If the machine has not been used for 3 minutes it will display the standby screen shown below.
3.1 Selecting a drink from the touch screen menu
Touch the screen to view the drink selection menu then press the selection required or Next
page to view more selections.
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If Tea is selected the touch screen will show the screen below. From this screen you can adjust
the drink strength and add milk and/or sugar by touching the screen to highlight your choice.
e.g. regular, no milk or sugar
e.g. extra shot, regular milk and sugar
3.3 Vending a Drink
Once you have selected the drink of your choice press Make my drink on the screen.
As your drink is being prepared a progress spinner is
displayed.
Whilst your drink is being prepared your My Code number is
displayed. The number can be used on your next visit.
Section 3 – How to Vend a Drink
3.2 Adding Milk/Sugar
14
Section 3 – How to Vend a Drink
When your drink has been dispensed the machine will
double beep and the screen opposite will be displayed.
When the drink is removed from the machine the
Selection Menu is displayed, see Section 3.1. If the
machine is then not used for a pre-determined time the
Standby screen is displayed.
3.4 Selecting a drink using My Code
From the standby screen touch the My Code icon and the screen below is shown.
Add your code number and touch Make my drink to
display the Selection menu, refer to above to Section 3.1.
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Operator’s Manual
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The quality of drinks produced by your machine can only be maintained if it is cleaned regularly
following the schedule outlined. You will need to have the following available:
•
Bactericidal Cleaner
•
De-Staining Agent (as required)
•
CoEx Cleaning Tablets (as required)
•
Cleaning Cloths
•
Paper Towels
•
Small Brush
•
Two Large Buckets
•
Disposable Gloves (to be worn throughout these procedures)
4.1 Bactericidal Cleaner
This can either be a liquid or powder agent which should be dissolved in water in accordance
with the instructions on the product packaging. The solution should be used for cleaning
machine components and wiping surfaces during the cleaning operation.
4.2 De-Staining Agent
This is a liquid or powder agent which should be dissolved in water and diluted in accordance
with the manufacturer’s instructions. The solution can be used on heavily soiled or stained
components such as buckets and drip trays. Items or surfaces cleaned with this solution must be
rinsed in clean water to remove traces of the cleaning agent.
4.3 Liquid Destainer - Brewer Units
Crane Merchandising Systems recommends that a liquid de-staining product is used for cleaning
the brewer units fitted to fresh brew machines. The product must be used in accordance with
the manufacturer’s instructions, following all health and safety guidelines.
4.4 CoEx Cleaning Tablets – CoEx Brewer Units
Crane Merchandising Systems recommends that the correct cleaning tablets are used for
cleaning the CoEx brewer. The product must be used in accordance with the manufacturer’s
instructions following all health and safety guidelines.
Section 4 – Cleaning and Re-filling Procedures
Section 4 - Cleaning and Re-filling Procedures
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Section 4 – Cleaning and Re-filling Procedures
4.5 Daily Cleaning & Filling Procedure
Important: It is necessary to carry out the cleaning and maintenance procedure outlined on the
following pages on a daily basis.
4.5.1
Ingredient Canisters - Removal and Cleaning
1.
Rotate canister outlets to upright position. Remove the
ingredient canisters. DO NOT place them on the floor.
2.
With a clean, damp sanitised cloth wipe the exterior of
the canisters. Ensure canister outlets are dried
thoroughly after cleaning.
4.5.2
Mixing and Steam Extraction System
1.
Remove the dispense pipe from the mixing bowl. Rotate
the steam trap to clear the extract housing and remove
from the mixing system.
2.
Remove the mixing system by turning the green locking
lever to the left and pull the mixing system away from
the back plate.
3.
Pull off the impeller and the rubber seal.
4. Clean all of the mixing system parts, including the steam
traps, mixing bowls and dispense pipes thoroughly in the
diluted bactericidal cleaner solution. Rinse all components
with clean water and dry thoroughly.
5.
Remove the extract tray from the machine. Using a dry
brush, clean the area under the extract tray.
6.
Clean the extract tray. Dry and refit to the machine.
Wipe the canister shelf and the upper interior of the
machine with a clean, damp sanitised cloth.
Operator’s Manual
Refit the mixing system. Push the rubber seal onto the
motor shaft and ensure it is pushed fully home into
the recess in the base.
8.
The impeller has a mark on the front face and a
corresponding pip on the reverse. Line these marks up
with the flat on the motor shaft and click the impeller
onto the shaft.
9.
Line up the mixing system to the base unit ensuring that
the green lever is turned to the left. Press the mixing
system home on to the base unit and press and turn the
green locking mechanism to the right to lock in place.
Ensure the mixing system is locked securely in position.
10. Refit the steam traps to the mixing systems ensuring
that the outlet lines up with the extract housing.
11. Press the securing tabs on each side of the dispense
block and slide the block off the dispense head.
Clean thoroughly in the diluted bactericidal cleaner
solution.
12. Rinse the dispense block with clean water and dry
thoroughly before refitting to the machine.
13. Ensure the dispense pipes are refitted to their correct
outlet position on the dispense block (see Section 8 Dispense Pipe Lengths for details).
4.5.3a
Oltre Brewer Cleaning Procedure
Daily Cleaning Procedure
Important: Cleaning and maintenance must be completed daily.
Fill a cleaning bucket with hot water and dilute the bactericidal cleaner in accordance with
the manufacturer’s instructions.
Open the door of the machine.
The brewer will always return to its fully open position at the end of the vend cycle. In the
unlikely event that the brewer chamber is closed: Press ‘2’ on the service keypad, the brewer will start to move and will stop at the open
position. Disassemble the brewer as illustrated:
Section 4 – Cleaning and Re-filling Procedures
7.
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Section 4 – Cleaning and Re-filling Procedures
Clean the Oltre brewer chassis and mounting area.
Clean all of the Oltre brewer components.
Rinse all components with clean water, dry then refit to machine.
Weekly Cleaning Procedure
Important: Cleaning and maintenance outlined on the following pages must be carried out
on a weekly basis.
Check that the Oltre brewer(s) are in an open position, if not then press ‘2’ on the service
keypad, the brewer will move and will stop at the open position
Remove the brewer chamber & filter belt assembly, then remove the belt. Clean all
components with the recommended mix of de-staining solution; soak for 5 to 10 minutes.
Rinse all parts thoroughly in clean water & re-assemble into the machine.
Press the service keypad Brewer Clean button (4) and the machine will flush the brewer.
Empty the brewer waste container. Wash the waste container thoroughly.
N.B. If the feature has been turned on when the brewer waste container is emptied the
waste counter must be reset. To reset the waste counter press button 12 on the
service keypad, two audible bleeps confirm that the counter has been reset to zero.
Operator’s Manual
CoEx® B2C Brewer - Cleaning Procedure
4.5.3.b.1
1.
Daily Cleaning Procedure
Remove the dispense pipe from the brewer outlet.
Holding the unit as shown in the photograph, lift the
green lever and carefully pull the brewer unit out of the
machine.
Fill a cleaning bucket with hot water and dilute the
bactericidal cleaning agent in accordance with the
manufacturer’s instructions.
2.
Carefully place the CoEx® brewer unit into the diluted
bactericidal solution and clean the unit thoroughly.
Ensure all coffee ground deposits are removed, paying
particular attention to the area around the top of the
piston and waste chute.
Remove the unit from the solution and rinse thoroughly
with clean water. Dry the unit using a clean cloth.
3.
Remove the B2C coffee chute assembly. Unscrew the
two knurled thumbscrews and remove the coffee chute
and coffee chute cover.
With a clean, dry brush clean the area around and
under the coffee dispense outlets.
4.
With a clean, dry brush wipe away any coffee deposits
from both the coffee chute and cover mouldings.
Refit the coffee chute lid to the chute ensuring that the
lugs on the cover fit securely into their mounting holes.
Refit the assembly to the machine and secure using the
two knurled thumbscrews.
Section 4 – Cleaning and Re-filling Procedures
4.5.3.b
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Section 4 – Cleaning and Re-filling Procedures
5.
Refit the CoEx® brewer unit into the machine. Slide the
unit into place until it ‘clicks’ into position. Refit the
coffee dispense pipe to the brewer outlet as shown.
N.B. Depending how the machine has been setup the
waste counter may need to be reset when the brewer
waste container is emptied. This is done by pressing
button [12] on the service keypad. Two audible bleeps
confirm that the counter has been reset to zero.
4.5.3.b.2
Weekly Cleaning Procedure
The Coti has a routine cleaning cycle for the CoEx® brewer, with a warning message to
indicate a clean is recommended or required. If the ‘required’ message is ignored B2C and
fresh brew drinks cannot be selected until the brewer is cleaned, using the following
procedure:
Caution: Ensure that a suitable container is placed under the dispense position. Keep
hands away from the dispense area and brewer whilst the cleaning cycle is in
operation.
1.
Remove the brewer from the machine (see Section
4.5.3.b.1). Turn the locking ring anti-clockwise to the
open position and remove the filter unit. Rinse the filter
unit thoroughly, replace in the brewer and refit the
brewer in the machine.
2.
Press and release button [11] on the service keypad
and follow the instructions on the main display. i.e.
Press Start Sanitation After rinsing and cycling the
brewer the screen will display the message ‘Please
Place Cleaning Tablet in Brewer’.
Take one cleaning tablet (supplied in packs of 30 - CMS
part no. ZC10598000) and place it into the brewer
chamber as shown.
3.
Press the Start Cleaning touch-pad on the drink
selection screen
4.
The cleaning cycle lasts approximately 5 minutes and
dispenses approximately 9 cups of water through the
dispense head. The LCD will display the message
‘Cleaning in Progress’ throughout the cleaning cycle.
5.
When the cleaning cycle is complete the LCD will display the message ‘Cleaning
Completed’. Press the Finish touch-pad on the drink selection screen to return the
machine to standby mode.
Safety First! Never clean or service the brewer unit while it is in motion. Keep hands
away from the dispense area and brewer whilst the cleaning cycle is in operation.
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1.
Remove the waste water bucket from the machine. Empty and clean.
2.
If fitted; check the syrup levels in the syrup containers and replace if necessary
3.
Clean the base, sides and back of the machine.
Refit the waste water bucket into the machine. Ensure that the level detector and
overflow pipes are located correctly in the bucket.
4.7 Dispense Area Components
1.
Remove the cup catcher moulding complete with drain
pipe. Pull back the central catch to release the complete
drip tray assembly. This can now be removed from its
mounting brackets.
2.
The drip tray assembly can be disassembled into its
individual tray and grill components for ease of cleaning.
3.
Clean the cup catcher and drain pipe in the sanitizer
solution. Rinse the components with clean water and dry
thoroughly. Wash the drip tray and grille thoroughly and
sanitise using the diluted bactericidal cleaner solution.
4.
Wipe clean the interior of the door, cup stand and the
dispense area using a clean, damp sanitised cloth.
5.
Refit the drip tray and cup catcher assemblies, ensuring that the drain tube from the
cup catcher moulding is located correctly at the rear of the tray.
6.
Remove and discard the drip catcher cup and replace with a new cup.
Section 4 – Cleaning and Re-filling Procedures
4.6 Waste Buckets & Syrup Containers
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Section 4 – Cleaning and Re-filling Procedures
4.8 Touch Screen
Clean the glass on a regular basis to remove fingerprints or oily marks. Before cleaning the
screen switch off the machine using the internal on/off switch above the product canisters.
Use a soft micro-fibre or lint-free cloth to gently wipe the screen. Dampen the cloth with water,
glass or a screen lens cleaner to wipe the glass and dry. Do not apply any liquids directly to the
glass/screen.
4.9 Cup Check
1. Check the levels of the cups in the cup turret and where necessary, refill with correct
sized cups.
Important! Allow the cups to drop into the tubes directly from the packaging. DO NOT
touch the cups with your hands. Do not fill the tube directly above the cup dispense
position. Allow the cup turret motor to rotate a full tube to the cup dispense position
when the machine is powered up. Rotating the cup turret by hand will damage the
mechanism.
Note: If paper cups are being loaded, each pack of cups must first be inspected for
damage to the cup rims. Damaged cups must not be used.
2. Replace the lid.
4.10 Cash Box
1. Open the coin mechanism cover. Wipe the inside with a
cloth.
2. Remove coins from the cashbox and refit the cashbox to
the machine.
3. Check the coin tubes and refill if required.
4.11 Test
Using the service keypad located in the rear of the door, proceed as follows:
1. Press the Cup Test button [7] and check that a cup is ejected correctly from the Cup drop
unit.
2. Press the Park Head button [8] to ensure that the dispense head operates correctly and
that the dispense pipes are fitted correctly.
3. Place a suitable container under the dispense head and press the Rinse/Flush button [3].
The machine will flush the system. Check that all of the mixing stations are water tight.
4. Press the Test Vend button [6] and using the selection buttons on the front of the
machine, vend a drink to ensure that the machine operates correctly. Exit from the Test
Vend menu.
5. If required press the View Counters button [5] and record the audit information.
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Your machine is fitted with a service keypad mounted on the rear of
the door. This keypad allows the operator to carry out specific
functions for routine cleaning and maintenance.
N.B. During certain operations e.g. View Counters it is necessary for
the operator to utilise the screen on the front of the door to access
data.
The service keypad allows the operator to carry out the following
functions:
5.1 Button 1 – Not used
5.2 Button 2 - Brewer Open (Freshbrew Models Only)
Opens the brewer fitted to freshbrew machines and enables the operator to replace the filter
paper used in paper type brewers or remove the brewer hopper/wiper assembly of paperless
brewers.
Caution: Ensure power is isolated at the main switch before working on any open
brewer.
5.3 Button 3 - Rinse/Flush
The flush sequence operates automatically and rinses the mixing bowls and brewers. Before the
sequence begins, the system waits until the water in the heater tank is at the correct
temperature. In order to guarantee the highest standards of cleanliness, the boiler fill valve is
disabled, ensuring that the water used in the sequence is delivered at the optimum temperature
to kill any micro-organisms. Each hot water valve and the corresponding whipper are switched
on in sequence for a pre-set flush time.
Caution: Ensure that a suitable container is placed under the dispense position. Keep
hands away from the dispense area whilst the flushing cycle is in operation.
5.4 Button 4 - Brewer Clean (Fresh brew Models Only)
Enables the brewer to be cleaned. In order to guarantee the highest standards of cleanliness, the
boiler fill valve is disabled, ensuring that the water used is delivered at the optimum
temperature to kill any micro-organisms. The brewer unit is filled with hot water and then
operated through four cycles. Once the cleaning cycle is complete, the heater tank refills.
Caution: Ensure that a suitable container is placed under the dispense position. Keep
hands away from the dispense area whilst the flushing cycle is in operation.
5.5 Button 5 - View Counters
This button enables the operator to access the Data Recall Menu where the operator is able to
view Non-Resettable and Resettable Sales Data, data relating to Timed Events, Identification
Numbers of installed components and SureVend™ information.
Section 5 – Service Keypad Functions
Section 5 - Service Keypad Functions
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Section 5 – Service Keypad Functions
5.6 Button 6 - Test Vend
This button enables the operator to vend a drink from the machine to ensure correct operation
after cleaning or maintenance.
1.
When the button is pressed a drink can be selected from the menu displayed.
2.
Exit from the Test menu by pressing the Up one level key-pad.
5.7 Button 7 - Cup Test
This button enables the operator to test the operation of the cup drop unit. When the button is
pressed the cup drop motor is operated and a cup is dispensed.
5.8 Button 8 - Park Head
When this button is pressed, the dispense head moves to its fully extended position and stops.
Press the button again to return it to its homed position.
5.9 Button 9 - Boiler Fill (Espresso Machines Only)
When pressed, the machine pumps a measured amount of water through the system
(approximately 400ml). This button should be used to purge any water left in the system after
the machine has been moved or shut down for any length of time.
5.10 Button 10 - Machine Cool Down (Espresso Machines Only)
Important! This button enables an engineer to work safely on the water system and
should not be used by the operator.
5.11 Button 11 - CoEx® Tablet Clean (Espresso Machines Only)
When pressed, initiates the CoEx® brewer tablet cleaning routine. Crane
Merchandising Systems recommends that this brewer cleaning routine should be carried weekly.
5.12 Button 12 - Reset Waste Counter (Fresh Brew & Espresso Machines)
When the waste container is emptied the counter must be reset.
When pressed the counter is reset, it is confirmed by pressing the OK button on the front screen
Note: Only relevant if the feature is enabled in the program (it is disabled by default)
5.13 Button 13 - Syrup Prime (Still/Carbonated Machines Only)
This button enables the operator to prime the syrup selections.
5.14 Button 14 - Not used
5.15 Button 15 - Start
When weighing ingredients within service mode this button has the same functions as START on
the drink selection key-pads.
5.16 Button 16 - Not used
Operator’s Manual
25
6.1 Programming Interface
Programming mode allows the operator to view and change options within the machine.
6.2 Navigating through the Menu Display
1.
Once you have gained access to the programming mode (see sub-section 6.4
Accessing the Programming Mode), the LCD displays the Operator’s Main Menu.
2.
A menu item is selected by pressing the corresponding touch-pad.
N.B. The bottom of the screen will often show important information. In many
configuration menus it will display the current value for the selected item.
3.
When a menu, sub-menu or data-display is split across multiple screens, the Next
Page and Previous Page icons will be displayed.
4.
To return to a previous menu screen, e.g. from the Diagnostics sub-menu up to the
Main Menu, use the Up one level option.
6.3 Entering or Updating Parameters
To enter or update parameters, key in the actual digits of the number required using the touchpads 0-9. Once the correct parameter has been entered, press Save to overwrite the previous
value and store the new parameter in the machines memory.
To return to the previous screen press the Up one level touch-pad.
Certain programming functions require that the operator choose either one or multiple
parameters. These can take the form of either check boxes or radio buttons.
1.
Select the required option, a filled radio button indicates that it is selected.
2.
Using the touch-pads, select the day on which the Sanitation Event is to take place, a
TICK appears in its adjacent box indicating that it is selected.
Section 6 – Programming Mode
Section 6 - Programming Mode
Coti
26
Section 6 – Programming Mode
Continue until all required days have been selected.
6.4 Accessing the Programming Mode
1.
Open the door of the machine. The LCD will automatically display the PIN entry
screen; Enter the 4 digit operator’s entry pin code and press OK.
N.B. The factory default operator’s code is 3-3-3-3.
You may be issued with alternative code.
Operator’s Manual
27
Once in the Operator’s Program, the LCD on the front of the machine will display the Main Menu
(illustrated below).
7.1 Data Recall
Entry into this menu allows the operator to view Non-Resettable and Resettable Sales Data, data
relating to Events and SureVend™ assisted vend information. The Re-settable Sales Data and
SureVend™ data menus contain an extra sub-menu which allows the operator to delete the
current data.
7.1.1 Non Resettable Sales Data
This menu allows the operator to view monetary and sales values. This data cannot be reset and
will remain intact for the service life of the controller board.
1.
Select Non Resettable Sales Data (Overall Totals, By Product, Cash, Cashless or Token
Vends).
2.
Select Overall Totals. This menu displays both the total monetary amount and total
vend counts for the following data:
Section 7 – Operator’s Program
Section 7 – Operator’s Program
Coti
28
Section 7 – Operator’s Program
Data fields on the Overall Totals screen:
Sales-£
Sales-#
Discount-£
Discount-#
Test Vend-£
Test Vend-#
Surcharge-£
Surcharge-#
Free Vend-£
Free Vend-#
Total-£
Total-#
Displays the total machine sales in £ (NOT including Test Vends or
Free Vends).
Displays the total number of machine vends. This value includes
normal, discount and surcharge vend totals. (NOT including Test
Vends or Free Vends).
Displays the total monetary value of all discounts in £.
Displays the total number of discounted vends.
Displays the total monetary value of all test vends in £.
Displays the total number of test vends.
Displays the total monetary value of all surcharges in £.
Displays the total number of surcharge vends.
Displays the total monetary value of all free vends in £.
Displays the total number of free vends.
Displays the total machine sales in £.
Displays the total number of machine vends.
N.B. All sales data is presented in a format required by the latest European Vending
Association Data Transfer Standard (EVA DTS).
1.
The operator can also view and record audit data by individual product: Select By
Product on the Non Resettable Sales Data menu screen. This menu contains all of the
drink selections available from the machine.
2.
Select the required product, e.g. Chocolate. The LCD will display the screen as shown
below.
N.B. Individual By Product screens also display the price set for the selection as
shown.
Operator’s Manual
Press Previous Page to return to the By Product menu screen. The operator can then
view data for more selections and also access further menus via the Non Resettable
Sales Data menu relating to Cash, Cashless and Token audit data.
7.1.2 Resettable Sales Data
This menu contains similar data to that available from the Non Resettable Sales Data menu.
However, once viewed data from this menu can be cleared from the machine memory.
1.
Select Resettable Sales Data (Overall Totals, By Product, Cash, Cashless or Token
Vends).
2.
Select Overall Totals. This menu displays both the total £ amount and total vend
count (since the last time it was cleared) for the data fields shown.
N.B. See sub-section 7.1
Data Recall for detailed descriptions of these data fields.
Once the operator has viewed required information from these submenus, the data
can be deleted by pressing Reset then Yes to confirm. Press Previous Page to exit the
menu without clearing the data.
3.
The operator can also view resettable monetary and vend data for individual product
by entering the By Product menu, and also view and record data relating to Cash,
Cashless and Token Vends using their relevant sub-menus.
7.1.3 SureVend™
This menu allows the operator to view and reset data relating to the SureVend™ feature.
1.
Select SureVend™ (Cup Drop Failures, SV Assisted, Clear
Data). The LCD will display the screen as shown. From
this menu screen the operator can view the number of
cup drop failures that SureVend™ has logged and also
the number of SureVend™ assisted vends.
2.
The data can be cleared by pressing Clear Data then Yes
to confirm.
Section 7 – Operator’s Program
3.
29
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30
Section 7 – Operator’s Program
7.1.4 Mug Vends
This menu allows the operator to view the number of vends that the machine has made without
dropping a cup.
1.
Select Mug Vends.
2.
The data can be cleared by pressing Clear Data then Yes
to confirm.
7.1.5 Cup Vends
This menu allows the operator to view the number of vends that the machine has made using a
cup from within the machine.
1.
Select Data Recall / Cup Vends.
2.
The data can be cleared by pressing Clear Data then Yes
to confirm.
7.2 Diagnostic
This menu allows the operator to view any current errors on the machine.
7.3 Price Menu
This menu allows the operator to view and change individual prices, one price for all drink
selections, set a discount to be applied for customers who use their own cup/mug and view the
currently set highest and lowest prices.
N.B. Values entered via this menu are only applicable to machines
fitted with a monetary system.
Operator’s Manual
31
This menu allows the operator to view and set an individual price for each drink selection
available from the machine.
1.
All drink selections available from the machine are listed
along with the current drink price. The example shown
illustrates an Instant Coffee selection with a price set
currently at 35p.
2.
To change the price of the Instant Coffee, select Instant Coffee. The LCD will change
and display the screen as shown below. To update the price, e.g. increase to 45p,
press 4-5 using the appropriate touch-pads.
3.
Press Save. The new price is now displayed. The operator can then update further
selections.
7.3.2 Entire Machine
This menu allows the operator to view and set a single price for all selections available from the
machine.
Section 7 – Operator’s Program
7.3.1 Individual Prices
Coti
32
Section 7 – Operator’s Program
1.
The LCD will display the screen, with the current value (e.g. 40p), as shown.
2.
To update the value, e.g. set a price of 50p, press the sequence 5-0 using the
appropriate touch-pads.
3.
Press Save to keep the changes and return to the Price menu screen. The new price is
now displayed.
Tip: If most selections are to be sold at the same price, use this menu to quickly set
the entire machine to this price, then access the Individual Prices menu to adjust
prices for individual selections. Entering a single price for the entire machine will
over-ride any individual prices previously programmed.
7.3.3 Mug Discount
This menu allows the operator to view and set a discount value against all drink selections for
customers who use their own cup/mug.
When a customer places their own cup into the dispense area and selects a drink, the
SureVend™ sensors will detect the cup and disable the cup drop mechanism. The value set for
Mug Discount is then subtracted from the price of the drink selected and the appropriate
change/credit returned to the customer.
N.B. It is important to ensure that any value entered for a mug discount is supported by the coin
mechanism fitted to the machine, e.g. if a mug discount is set at 2p but the lowest coin available
from the coin mechanism is 5p, the machine will not return the discount to the customer.
1.
The LCD will display the screen, with the current value (e.g. 5p), as shown.
2.
To update the value, e.g. set a price of 10p, press the sequence 1-0 using the
appropriate touch-pads.
3.
Press Save to keep the changes and return to the Price menu screen. The new mug
discount is now displayed.
7.3.4 View High/Low Price
This allows the operator to view the highest and lowest values in force, programmed via the
Individual Prices sub menu.
N.B. If a single price is currently in force, this value will be displayed in both fields.
Operator’s Manual
33
This menu allows the operator to view and change Heater Tank Setup, Selection Timers, Custom
Selection Names, Jug Vend Configuration, Disable Selections, Token Enabled, SureVend™, Cup
Mechanism, Brewer Waste Management and Water Filter Management.
7.4.1 Custom Selection Names
This menu allows the operator to change the type of soup or flavour of cold drink displayed to
the customer on the main menu.
The following example describes how to update the machine to display Tomato Soup instead of
Soup.
1.
Select Soup
2.
Select Tomato Soup
3.
Press Up one level
Section 7 – Operator’s Program
7.4 Product Configuration Menu
Coti
34
Section 7 – Operator’s Program
Note: the cold drink flavour is adjusted in the same way.
7.4.2 Disable Selections
This menu allows the operator to disable individual drink
selections.
The following example describes how to disable drink selections
Instant Coffee, Espresso and Cappuccino
1.
Select Disable Selections.
2.
Press the touch key adjacent to the drinks selections
to be disabled, a TICK appears in its adjacent box
indicating that it is now disabled.
3.
Press Up One Level.
Note: On the standby screen any drink selections that have been disabled appear
greyed out with the word “Unavailable” underneath and the touch-pad not
illuminated.
7.4.3 SureVend™
This menu allows the operator to turn the SureVend™ product delivery feature on or off.
SureVend™ Overview
SureVend™ ensures that a cup is always available in the cup station before any money is
collected or product delivered. The sensing system is a beam of infra-red light across the cup
station that is broken by a cup as it falls into position from the cup drop unit, or by a customer
placing his own mug in the dispense area.
The SureVend™ software monitors the cup station sensor during the time that the cup ring is
operated. If a cup is not detected the software will then attempt to drop a cup a second and if
necessary, a third time if a cup has still not been dispensed the main screen will display “Product
Not Dispensed”
Customers can now get their money back by pressing the coin return button or removing their
card.
If this happens on three consecutive occasions the main screen will display the message “Please
Insert Mug”. The machine remains in service but will not vend a cup from the cup drop unit.
To clear the message and return to standby mode open the door, if necessary, remove the
damaged cup from the cup drop unit.
Ensure correct operation before leaving the machine.
To configure SureVend™ proceed as follows:
1.
Select SureVend™
2.
Press the touch-pad adjacent to the required option
Operator’s Manual
Press Up one level
N.B. By default SureVend™ is factory set to Enabled as indicated by the status line at
the bottom of the screen.
7.4.4 - Free Vend
This menu allows the operator to enable/disable Free Vend when the machine is fitted with a
coin/card system. When Free Vend is enabled, all available drinks selections will be dispensed at
no cost. To enable Free Vend, proceed as follows:
1.
Select Free Vend.
2.
Select Enabled or Disabled as required
3.
Press Up One Level.
7.4.5 - Leave Service Application
Allows operator to return machine to Standby Mode
1.
Select Leave Service Application
2.
Press Yes
Section 7 – Operator’s Program
3.
35
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36
Section 8 – Dispense Pipe Lengths
Section 8 - Dispense Pipe Lengths
There are three sizes of pipe used on a Coti machine which can be replaced by the Operator:
CoEx Espresso Brewer = 4mm white silicone
CoEx Brewer - non espresso and Oltre Fresh Brew Brewer = 8mm grey silicone
All others = 6mm grey silicone
To replace pipes:
1.
Open cabinet door and extend the delivery head by pressing 8 on the service keypad.
2.
Using the above information about pipe size connect the pipes to the dispense head;
the numbers on the diagram below indicate which mixing bowl/brewer should be
connected to which nozzle.
3.
The pipes should be cut to such lengths that when the head is in this extended
position they are not too taut and neither does the pipe sag below the delivery head.
Operator’s Manual
37
The spares items listed on the following pages are available from your machine supplier and will
ensure long and trouble free service from your machine.
9.1 Hygiene Kits
Hygiene Kit - Part No. (& item quantity per kit)
Ref No.
Item
ABH HYG
INSTANT
(Instant)
1
Whipper bowl,
single inlet
Whipper bowl,
dual inlet
Stream trap
Impeller
Seal
Chute, canister
central
Chute, LH, long
Chute, RH, long
Silicone, pipe
8mm x 12.5mm
Silicone, pipe
6mm x 9.5mm
2
3
4
5
6
7
8
Not
shown
ABH HYG
DFB EU (Double
Fresh brew
Coffee & Tea)
3
ABH HYG
B2C FBT (B2C
Fresh brew Tea)
7
ABH HYG
SFBT
(Fresh brew
Tea)
4
-
-
1
-
7
7
7
6
4
4
4
-
4
4
4
-
3
3
3
-
1
1
0.65 M
4
5
0.65 M
4
4
0.65 M
4
4
0.65 M
3.00 M
3.00 M
3.00 M
3.00 M
3
Section 9 – Recommended Spare Parts
Section 9 – Recommended Spare Parts
Coti
38
Section 9– Recommended Spare Parts
9.2 Dispense Area Components
Ref No.
1
2
3
4
5
6
7
8
9
10
Part No.
PL13126000
PL13125000
PL13128000
SIO1142960
PL13123000
PL13131000
PL13122000
PL13133000
PL13132000
MT11611000
Item Description
Cup Catcher Moulding - Squat Cup
Cup Catcher Moulding - Tall Cup
Cup Catcher Moulding - 12oz Cup
Silicon pipe - 16mm OD
Cup Stand
Drip Tray
Mounting Bracket, Cup Stand
Grille
Surround, Grille
Mounting Bracket, Drip Catcher
Operator’s Manual
39
10.1 Error Messages
The table below lists the error messages that may be encountered and, where applicable, offers
the operator solutions for curing them.
Safety First! Should the solution given not cure the problem, or the fault requires the
assistance of a trained service engineer, DO NOT ATTEMPT TO CURE THE FAULT
YOURSELF. Contact your machine supplier for assistance.
Error message
Co-Ex® Clean
Recommended
Cause
Co-Ex® brewer has not
been routinely cleaned
Co-Ex® Clean Required
The cleaning routine has
not been followed & the
Co-Ex® brewer disabled
Co-Ex® brewer has not
been setup
Cup stacks empty
SureVend™ has detected
an error with the cup drop
unit
A cup or mug has been
left in the vend area
Fault with mug sensor
Communications fault
Brewer has not returned
to its home position
Brewer mechanism faulty
Dispense head has not
returned to its home
position
Dispense head has not
moved to its extended
position
The monetary device is
not connected or has
been configured
incorrectly
The temperature device is
disconnected or faulty
The dispense valve is
leaking
Co-Ex® Setup Required
Out Of Cups Please Insert
Mug
Please Remove Cup
Mug Sensor Error
No IO Comm
Brewer Not Homed
Sorry Out of Service
Brewer Jam
Head Not Homed
Head Not Extended
No Monetary Device
Invalid Temperature
Water Tank Leak
Solution
Perform a tablet clean (button
10) using the service keypad at
earliest opportunity
Perform a tablet clean (button
10) using the service keypad
immediately
Call an engineer, Freshbrew and
B2C drinks cannot be dispensed
Refill cup stacks with correct size
and type of cup Check the CDU,
if error remains call engineer
Remove the cup or mug to
cancel the error
Switch off the power and call an
engineer
Section 10– Error Messages and Simple Problem Solving
Section 10 - Error Messages and Simple Problem Solving
Coti
40
Sorry out of service
Section 10 – Error Messages and Simple Problem Solving
Error message
Low Water
Cause
The machine is filling
Fill Timeout
The machine has failed to
fill with water
Water Tank
Heating
The water is heating to the
correct operating
temperature
The waste bucket is full
Waste Bucket Full
Rinsing
Out of Coffee
Operator/engineer running
the rinse program
Fresh beans canister and/or
fresh brew canister empty
(B2C machines)
Bean canister shut-off
closed
Solution
Wait for the machine to fill with
water
Check that the water supply to
the machine is connected and
turned on
Wait for the machine to heat up
and enter standby mode
Empty, clean and refit the waste
bucket
Wait until machine completes
rinse cycle and returns
Refill bean canister with fresh
beans and/or coffee canister
with fresh brew coffee
Fully open bean canister shutoff
10.2 Simple Problem Solving
In the unlikely event of the machine developing a problem, details are given in the table below
on how to deal with common faults that can be easily remedied by the operator.
Safety First! Should the remedy given below not cure the problem, or the fault is not
listed, DO NOT ATTEMPT TO CURE THE FAULT YOURSELF. Contact your machine
supplier for assistance.
Fault
Waste bucket
overflowing
Incorrect drinks
dispensed
Leaking from dispense
area
Possible Cause
Level sensor incorrectly
located in the bucket
Ingredient canisters located
incorrectly
Mixing system/ʻOʼ ring
fitted incorrectly
Blank LCD display
Electricity supply turned off
Cups jamming
Incorrect cup size
No change given from
change giver (where
fitted)
Low water indicated on
LCD display
Coin tubes jamming Coin
tubes empty or below preset level
Water supply turned off
Remedy
Ensure sensor is positioned
correctly in the bucket
Refit canisters into their correct
positions
Refit correctly and ensure that
all mixing stations are water
tight
Ensure electricity supply is
turned on at the mains
Remove cups from cup stack and
replace with correct size cups
Clear coin tubes and check for
blockage Check and refill coin
tubes where necessary
Ensure water supply is turned on
at stop tap
Operator’s Manual
Paper fed brewer unit
jamming
Brewer wiper arms not
removing coffee/tea
waste. (Paperless fresh
brew only)
ʻSelection Not Availableʼ
on LCD and machine will
not vend coffee based
drinks (B2C machines)
Possible Cause
CO2 gas bottle empty
Remedy
Check and if necessary replace
Incorrect paper fitted
Filter paper loaded
incorrectly
Remove and fit correct 90mm
filter paper
Reload paper and ensure that it
feeds correctly
Paper fouling on brewer
guard
Adjust brewer guard DO NOT
REMOVE
Brewer chambers refitted
incorrectly after cleaning
Refit brewer chambers ensuring
that wiper lugs are located
correctly
Waste counter has reached
maximum number of vends
dispensed through CoEx®
brewer
Empty coffee waste bin and
reset waste counter (see subsection 5.12 for details)
10.3 Machine Leaking
Should the machine develop a leak, switch off the mains water supply at the stop-tap and if safe
to do so, switch off the mains electricity supply.
Safety First! Do not attempt to repair the machine yourself.
Section 10– Error Messages and Simple Problem Solving
Fault
Carbonated drinks not
“fizzy”
41
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42
Section 11– Decommissioning Your Machine
Section 11 - Decommissioning Your Machine
1.
Should the machine need to be shut down for short periods, for example over a long
weekend, no special treatment is required. The machine should be thoroughly
cleaned before the site is closed down and on return it is advisable to vend each drink
type to ensure correct operation of the machine.
2.
If the machine is to be moved or transported, remove all ingredients and thoroughly
clean the machine. Contact the supplier of the machine as only fully trained service
engineers are authorised to carry out the decommissioning of a machine.
Operator’s Manual
43
Visit the Tech Zone on our website to find this
and other manuals and technical information for
the complete Crane machine range
www.cranems.co.uk/technical/
CRANE MERCHANDISING SYSTEMS
®
Pipsmore Park, Bumpers Farm Industrial Estate,
Chippenham, Wiltshire, SN14 6NQ
Tel: +44 (0)1249 444807 Fax +44 (0)1249 444819
Email: sales@cranems.co.uk
Website: www.cranems.co.uk
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